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HP 1000 1000-1103TU

1. Metric U S Dimensions Height 17 6cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Computer specifications 107 Brightness Metric 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80x25 Total power consumption 2 0W Viewing angle Hard drive specifications 65 horizontal 50 vertical typical 640 GB 500 GB 500 GB 320 GB 320 GB 9 5 mm 7 0 mm 9 5 mm 7 0 mm Dimensions Height 9 5 mm 9 5 mm 7 0 mm 9 5 mm 7 0 mm Length 100 4 mm 100 4 mm 100 6 mm 100 4 mm 100 6 mm Width 69 9 mm 69 9 mm 70 1 mm 69 9 mm 70 1 mm Weight 100 0 g 98 8 g 92 0 g 98 8 g 92 0g Interface type SATA SATA SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms 1 5 ms 1 5 ms Average read write 13ms 13 ms 13ms 13 ms 13 ms Maximum 27 ms 27 ms 27 ms 27 ms 27 ms Logical blocks 1 250 263 728 976 773 168 976 773 168 625 142 448 625 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when refer
2. To remove a memory module s Flip up the Mylar sheet protecting the memory module compartment 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 52 Chapter d Removal and replacement procedures 3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 53 54 Hard drive Ey NOTE The hard drive spare part kit does not include the hard drive cable or bracket The hard drive cable and bracket are included in the Hard Drive Hardware Kit Description Spare part number 750 GB 5400 rpm 2 5 in 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 9 5 mm 622643 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes hard drive cable and bracket 685089 001 Before removing the hard drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see
3. Ubuntu Using Setup Utility BIOS and System Diagnostics 105 Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up this group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can
4. 70 Chapter4 Removal and replacement procedures Speakers Description Spare part number Speakers includes left and right speakers and cable 685106 001 Before removing the speakers follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 To release the left speaker 2 out from under the system board rotate the left speaker 3 toward the system board Component replacement procedures 71 3 Remove the speakers 4 Reverse this procedure to install the speakers 72 Chapter d Removal and replacement procedures USB board Description Spare part number USB board includes cable 685097 001 Before removing the USB board follow these steps 1 Shutdown the computer If you are
5. Wireless and memory module compartment Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 5 Hard drive bay Chapter 2 External component identification Contains the hard drive 3 illustrated parts catalog Computer major components Computer major components 17 Item Component Spare part number 1 Display assembly not spared NOTE For display assembly spare part information see Display assembly subcomponents on page 22 2 Keyboard includes keyboard cable For use in Latin America 698694 161 For use in South Korea 698694 AD1 For use in Taiwan 698694 AB1 For use in Thailand 698694 281 For use in the United States 698694 001 3 Power button board includes cable 685098 001 4 Top cover includes TouchPad For use with Compaq CQ45 models 685110 001 For use with HP 1000 models 685109 001 For use in white HP 1000 models 685111 001 For use in charcoal HP 1000 models 685762 001 5 Speakers includes left and right speakers and cable 685106 001 6 TouchPad button board includes bracket
6. scsccessesssessesseessessseseeeseees 112 Remove everything and reinstall Windows sese e esen 112 Recovering using HP Recovery Manager ccsscccssscssscesseeessecsseeeseeeseeeseseeseeeeseeeees 113 What you need to KNOW cccccssesssessessessseceessessesseeceesseessesseesssesesseneaness 113 Using the HP Recovery partition to recover a minimized image select models Only 113 Using HP Recovery media to recover esee 114 Changing the computer boot order sss sss sese sese 114 Removing the HP Recovery partition eee eee esee eee 114 Ubuntu Backing up restoring and recovering ccsccsscesscessesscesseseseseeessessesseseseesseeseeeseecseeseeeseessesseeses 114 Performing a system recovery asses e eee sees e sees eee 115 Creating the restore DVDs cccssesssesscsscessesseessecsecssecseessecseeseeseeseesaeeseessseseeessesseees 115 Creating a restore image on a USB device sese 115 Performing recovery using the restore DVD essent 116 Backing up your information sss sees sss sss eee sees esse esse seene ennenen ennenen 116 B POUT Cord coL EO TBNEOIDHES eo eni erecto cero G co pr NN Um DRM EE d EE E RAS DN MI aoar a UE NERA 119 Requirements for all countries tete EE Taa 119 Requirements for specific countries and regions cesses sees nennen eene nne nn sten str seen nnns nnn 120 B Recytbti
7. 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 113 110 Chapter 7 Backing up restoring and recovering Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not man
8. BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly 102 Chapter 5 Using Setup Utility BIOS and System Diagnostics To start System Diagnostics 1 2 Turn on or restart the computer quickly press esc and then press f2 Click the diagnostic test you want to run and then follow the on screen instructions SX NOTE If you need to stop a diagnostic test while it is running press esc Ubuntu Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as
9. HP 1000 Notebook PC f Compaq CQ45 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2013 Document Part Number 721488 001 Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothin
10. 2 50 GHz processor 700627 001 3110M 2 40 GHz processor 682417 001 2370M 2 40 GHz processor 677152 001 2350M 2 30 GHz processor 653340 001 2330M 2 20 GHz processor 653339 001 2348M 2 30 GHz processor 713165 001 2328M 2 20 GHz processor 693542 001 Intel Pentium processors 2 0 MB L3 cache dual core 35 W 2030M 2 50 GHz processor 713164 001 2020M 2 40 GHz processor 700628 001 B980 2 40 GHz processor 692428 001 B970 2 30 GHz processor 676785 001 B960 2 20 GHz processor 664662 001 B950 2 10 GHz processor 653338 001 Intel Celeron processors 2 0 MB L3 cache dual core 35 W 1000M 1 8 GHz processor 713162 001 B830 1 8 GHz processor 699547 001 B820 1 7 GHz processor 690537 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 98 Chapter4 Removalandreplacement procedures 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 and then remove the following components WLAN module see WLAN module on page 49 Hard drive see Hard drive on page 54 Keyboard see Keyboard on page 60 Top cover see Top cover on page 63 S
11. 2048x1536 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video 0 e 0 E 9 E E 9 I ey st VGA Dsub 15 pin supporting 2048x1536 external resolution 75 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size textured pocket keyboard Chapter 1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor TouchPad with multi touch gestures 2 finger scrolling and V vV pinch zoom enabled Taps enabled by default V v Power For computer systems with discrete graphics requirements 90 W PFC RC V HP Smart AC adapter with localized cable plug V support 3 wire plug with ground pin supports 3 pin DC connector for use in all countries except China and India 90 W PFC RC V EM HP Smart AC adapter with localized cable plug v support 3 wire plug with ground pin supports 3 pin DC connector for use in China and India only For computer systems with UMA graphics 65 W RC V HP Smart AC adapter with localized cable plug support v v 3 wire plug with ground pin supports 3 pin DC connector for use in all countries except China and India 65 W RC V EM HP Smart AC adapter with localized cable plug v v support 3 wire plug with ground pin supports 3 pin DC connector for use in
12. 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 6 Remove the hard drive see Hard drive on page 54 To remove the optical drive 1 Remove the Phillips PM2 5x4 0 screw 1 that secures the optical drive to the computer 2 Inserta screwdriver or similar small tool into the hole at the rear of the optical drive bay and then push the optical drive 2 to release it from the bay Chapter d Removal and replacement procedures 3 Remove the optical drive 3 by sliding it out of the optical drive bay 4 If itis necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 5 Remove the two Phillips PM2 0x3 0 screws 1 that secure the bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 59 Keyboard ef NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Keyboard for use in Latin America 698694 161 Keyboard for use in South Korea 698694 AD1 Keyboard for use in Taiwan 698694 AB1 Keyboard for use in Thailand 698694 281 Keyboard for use in the United States 698694 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn
13. 501 For use only with computer models equipped with an AMD E2 1800 processor without 688277 001 Windows 8 For use only with computer models equipped with an AMD E1 1500 processor e X Models without Windows 8 715890 001 e Models with Windows 8 Standard 715890 501 For use only with computer models equipped with an AMD E1 1200 processor without 688278 001 Windows 8 For use only with computer models equipped with an AMD E450 processor without Windows 688280 001 8 For use only with computer models equipped with an AMD E300 processor e Models without Windows 8 688279 001 e Models with Windows 8 Standard 688279 501 For use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory e Models without Windows 8 685108 001 e Models with Windows 8 Standard 685108 501 e Models with Windows Professional 685108 601 For use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory e Models without Windows 8 685107 001 e Models with Windows 8 Standard 685107 501 e Models with Windows Professional 685107 601 For use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory e Models without Windows 8 685782 001 e Models with Windows 8 Standard 685782 501 e Models with Windows Professional 685782 601 For use only with computer models equipped with an Intel Pentium or Cele
14. Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 Chapter 4 Removal and replacement procedures To remove the hard drive 1 Loosen the hard drive cover screw 1 and then lift up 2 and remove the cover 3 The hard drive compartment cover is available in the Plastics Kit For more information about the Plastics Kit see Plastics Kit on page 26 2 Disconnect the hard drive cable 1 from the system board 3 Ut the hard drive 2 out of the hard drive bay 4 Turn over the hard drive then disconnect the hard drive cable 1 from the hard drive 5 Pullthe sides of the hard drive bracket 2 out and away from the hard drive Component replacement procedures 55 6 Remove the hard drive 3 from the bracket Reverse this procedure to reassemble and install the hard drive 56 Chapter d Removal and replacement procedures RTC battery Description Snare part number RTC battery 449137 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe
15. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the clips 2 built into the base enclosure 3 Remove the tape 3 that secures the power connector cable to the base enclosure Component replacement procedures 75 4 Removethe power connector cable 4 Reverse this procedure to install the power connector cable 76 Chapter4 Removal and replacement procedures Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 42 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description
16. Keyboard on page 60 Eyf NOTE When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover e Power button board and cable see Power button board on page 67 e TouchPad button board and cables see TouchPad button board on page 69 To remove the top cover 1 Close the computer and then turn the computer upside down with the front toward you Component replacement procedures 63 2 Removethe five Phillips PM2 5x6 0 screws that secure the top cover to the computer CC fe v 3 Remove the four Phillips PM1 6x2 0 screws 1 and the Phillips PM2 0x3 0 screw 2 that secure the top cover to the computer 31 1 4 Removethe eleven Phillips PM2 5x4 0 screws that secure the top cover to the computer 5 Turnthe computer right side up with the front toward you and then open the computer 64 Chapter 4 Removal and replacement procedures 6 Release the ZIF connectors to the power button board cable 1 and the TouchPad button board cable 2 and then disconnect the cables from the system board 7 Removethe two Phillips PM2 5x6 0 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure Component replacement procedures 65 9 Remove the top cover 2 Reverse this procedure to install the top cover
17. Spare part number 35 6 cm 14 0 in HD LED BrightView display panel 685101 001 Antennas includes wireless antenna cables and transceivers also includes Mylar screw covers 685076 001 Display bezel for use with Compaq CQ45 models includes Mylar screw covers 685082 001 Display bezel for use with HP 1000 models includes Mylar screw covers 685081 001 Display cable includes display panel cable and webcam microphone cable also includes Mylar screw 685083 001 covers Display enclosure for use with Compaq CQ45 models includes Mylar screw covers 685078 001 Display enclosure for use with black HP 1000 models includes Mylar screw covers 685077 001 Display enclosure for use with charcoal HP 1000 models includes Mylar screw covers 685756 001 Display enclosure for use with white HP 1000 models includes Mylar screw covers 685079 001 Display enclosure for use with black HP 1000 models with custom slikscreen logo includes Mylar screw 712284 001 covers Hinge covers includes Mylar screw covers 685088 001 Hinges includes Mylar screw covers 685090 001 HP VGA webcam microphone module 685112 001 Rubber display bumpers 685102 001 Before removing the display assembly in its entirety follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect
18. To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 ClickSettings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 UnderRefresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows ddd 7 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and then follow the on screen instructions To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 ClickSettings 3 Click Change PC settings i
19. and cables 685099 001 7 Fan heat sink assembly includes replacement thermal materials For use only with computer models equipped with an AMD processor 688281 001 For use only with computer models equipped with an Intel processor and a graphics 685087 001 subsystem with discrete video memory For use only with computer models equipped with an Intel processor and a graphics 685086 001 subsystem with UMA video memory Hard Drive Hardware Kit includes 685089 001 8a Hard drive cable 8b Hard drive bracket Plastics Kit includes 685100 001 9a Hard drive compartment cover includes one captive screw secured by a C clip 9b Memory module wireless module compartment cover includes one captive screw secured by a C clip NOTE See Plastics Kit on page 26 for more Plastics Kit spare part information 10 Optical drive cable includes cable bracket 685084 001 11 USB board includes cable 685097 001 12 System board includes replacement thermal materials For use only with computer models equipped with an AMD C 60 processor e Models without Windows 8 693564 001 e Models with Windows 8 Standard 693564 501 18 Chapter3 Illustrated parts catalog Item Component Spare part number For use only with computer models equipped with an AMD E2 2000 processor e Models without Windows 8 715891 001 e Models with Windows 8 Standard 715891
20. circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 34 Chapter 4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Preliminary replacement requirements 35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reus
21. equipment guidelines 37 esc key identifying 15 Ethernet product description 4 external media cards 4 external monitor port identifying 9 F factory settings restoring 104 fan heat sink assembly illustrated 18 removing 92 spare part number 28 30 feet locating 40 spare part number 29 fn key identifying 15 G graphics product description 2 grounding guidelines 34 guidelines equipment 37 grounding 34 packaging 36 transporting 36 workstation 36 H hard drive illustrated 21 24 precautions 34 product description 3 removing 54 spare partnumber 27 28 specifications 108 hard drive bay identifying 16 hard drive bracket illustrated 24 removing 55 spare part number 29 hard drive cable illustrated 24 removing 55 spare part number 29 hard drive compartment cover illustrated 26 removing 55 spare part number 29 Hard Drive Hardware Kit illustrated 18 24 spare part number 29 hard drive light identifying 9 HDMI port identifying 9 hinge covers illustrated 23 removing 82 spare part number 29 hinges illustrated 23 removing 83 spare part number 29 HP Recovery Manager 113 correcting boot problems 114 starting 113 HP Recovery media creating 110 recovery 114 HP Recovery partition 113 recovery 113 removing 114 I integrated webcam light identifying 11 internal display switch identifying 11 internal microphone identifying 11 J jacks audio in microphone 9 audio out headphone 9 network 9 RJ 45 n
22. in Windows 8 from the Start screen type help and then select Help and Support from the list of apps Display 11 Top TouchPad 12 Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Lights Component 0 Caps lock light Description On Caps lock is on which switches the keys to all capital letters 2 Power light e White The computer is on o e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 U Wireless light e White An integrated wireless device such as a wireless I local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Top 13 14 Buttons Component ly Power button Description e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state
23. internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and
24. navigate in Setup Utility BIOS is located at the bottom of the screen 5 NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 101 2 Use the arrow keys to select Main 3 Toexit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Windows 8 Using Setup Utility BIOS and System Diagnostics 101 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using th
25. press the button briefly to exit Sleep e When the computer is in Hibernation press the button down briefly to exit Hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information In Windows 8 1 From the Start screen type power options 2 Click Settings and then select Power Options from the options displayed Chapter 2 External component identification Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 T Windows 8 logo key Windows 8 Displays the Start screen 4 Action keys Execute frequently used system functions 5 Windows 8 applications key Windows 8 Displays options for a selected object Top 15 Bottom 16 Component Description 1 Battery bay Holds the battery 2 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay 4 H ND
26. return to the menu display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter 104 Chapter5 Using Setup Utility BIOS and System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by using Setup Utility 1 Start Setup Utility 2 Ifthe system information is not displayed use the arrow keys to select the Main menu BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power or connected to an optional power source During t
27. screw covers 685762 001 N Top cover for use in charcoal models Sequential part number listing 29 30 Spare part CSR flag Description number 685782 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685782 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685782 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685783 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685783 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685783 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Pentium or C
28. system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 110 2 Asyouadd hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 Asyou add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from
29. the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 5 Disconnect the WLAN module antenna cables from the WLAN module see WLAN module on page 49 6 Remove the following components e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 Component replacement procedures 77 e USB board see USB board on page 73 e Powerconnector cable see Power connector cable on page 75 To remove the display assembly in its entirety 1 Disconnect the display panel cable 1 from the system board 2 Release the wireless antenna cables from the clips 2 built into the base enclosure A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the five Phillips PM2 5x6 0 screws 1 that secure the display assembly to the computer 78 Chapter d Removal and replacement procedures 4 Remove the display assembly 2 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two Mylar screw covers 1 and the two Phillips PM2 5x4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw cove
30. view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc 106 Chapter 5 Using Setup Utility BIOS and System Diagnostics 6 Computer specifications 14 0 inch display specifications Specifications Metric U S Dimensions Depth 23 1 cm 9 09 in Width 34 2 cm 13 46 in Height front to back 3 00 to 3 55 cm 1 18 to 1 40 in Weight 2 19 kg 4 84 lb Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 9 3 33A 65W 19V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures
31. 001 For use with black HP 1000 models 685077 001 For use with charcoal HP 1000 models 685756 001 For use with white HP 1000 models 685079 001 For use with black HP 1000 models with custom silkscreen logo 712284 001 Rubber display bumpers not illustrated 685102 001 Display assembly subcomponents 23 Mass storage devices T e Item Component Spare part number 1 Hard drive 6 35 cm 2 5 in SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 750 GB 5400 rpm 2 5 in 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 9 5 mm 622643 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes 685089 001 24 Chapter 3 Illustrated parts catalog Item Component Spare part number 2a Hard drive bracket 2b Hard drive cable 3 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear 685096 001 optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 685084 001 4 Optical drive cable includes cable bracket 685084 001 Mass storage devices 25 Plastics Kit 9 Item Component Spare par
32. 046 001 Sequential part number listing Spare part CSR flag Description number 449137 001 A RTC battery 490371 001 A Power cord for use in North America 3 pin black 1 83 m 490371 011 A Power cord for use in Australia 3 pin black 1 83 m 490371 021 A Power cord for use in Europe the Middle East and Africa 3 pin black 1 83 m 490371 031 A Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 A Power cord for use in Italy 3 pin black 1 83 m 490371 201 A Power cord for use in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use in Brazil 3 pin black 1 83 m 490371 AA1 A Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in South Korea 3 pin black 1 83 m 490371 D01 A Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 A Power cord for use in India 3 pin black 1 83 m 593553 001 A 6 cell 47 Whr 2 20 Ah Li ion battery 593554 001 A 6 cell 55 Whr 2 55 Ah Li ion battery 622643 001 A 320 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 634250 001 A 750 GB 5400 rpm 2 5 in SATA hard drive does not include hard drive cable or bracket 641369 001 A 4 GB memory module PC3 12800 1600 MHz 645193 001 A 320 GB 5400 rpm 7 0 mm SATA hard drive does not in
33. 1 B Keyboard for use in Thailand includes keyboard cable 698694 AB1 B Keyboard for use in Taiwan includes keyboard cable 698694 AD1 B Keyboard for use in South Korea includes keyboard cable 699547 001 N Intel Celeron B830 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 700627 001 N Intel Core i3 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 700628 001 N Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 703461 001 N Webcam microphone board HD 704201 001 N Base enclosure for use with all models 709848 001 A Realtek RTL8188EE 802 11bgn Wi Fi Adapter 711903 001 N Intel Core ib 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 712284 001 N Display enclosure for use in black HP 1000 models with custom silkscreen logo 712639 201 A Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil 713162 001 N Intel Celeron 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 713163 001 N Intel Core i3 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713164 001 N Intel Pentium 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713165 001 N Intel Core i3 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 715890 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E1 1500 processor includes replacement thermal materials 715890 501 N System board for use only with computer models with Windows 8 Standard and equip
34. 66 Chapter4 Removalandreplacement procedures Power button board Description Spare part number Power button board includes cable 685098 001 Before removing the power button board follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0x3 0 screws 1 that secure the power button board to the top cover 3 Remove the Mylar sheet covering the power button board 2 Component replacement procedures 67 4 Removethe power button board and cable 3 Reverse this procedure to install the power button board and cable 68 Chapter 4 Removal and replacement procedures TouchPad button board Description Spare part number TouchPad button board includes b
35. Chapter 2 External component identification Left side GO 0980 Component Description 1 Cil External monitor port Connects an external VGA monitor or projector 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 RJ 45 network jack Connects a network cable 4 Hon HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 5 USB 2 0 port Connects an optional USB device 6 a Audio in microphone jack Connects an optional computer headset microphone stereo array va microphone or monaural microphone 7 r Audio out headphone jack Connects optional powered stereo speakers headphones ie earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 Digital Media Slot Reads data from and writes data to digital memory cards such as Secure Digital SD 9 p Hard drive light e Blinking white The hard drive is being accessed ano i mal 10 Power light e White The computer i
36. China and India only Support for the following batteries v v e 6 cell 55 Whr 2 55 Ah Li ion battery 6 6 cell 47 Whr 2 20 Ah Li ion battery Security Security cable slot Vv Vv Operating Preinstalled v v system e Windows 8 Professional 64 bit NOTE HP models only e Windows 8 Standard 64 bit e Ubuntu v e FreeDOS v Serviceability End user replaceable parts v v e ACadapter e Battery e Hard drive e Memory modules 2 e Optical drive e WLAN module 6 Chapter 1 Product description 2 External component identification Front Component Description Speakers 2 Produce sound Front 7 Right side Component Description 1 Optical drive Reads an optical disc NOTE Onselect models the optical drive also writes to an optical disc 2 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 AL USB 2 0 ports 2 Connect optional USB devices 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 8
37. MB L3 cache dual core 35 W Intel Celeron B830 1 8 GHz processor 2 0 MB L3 cache dual core 35W Intel Celeron B820 1 7 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W Chipset AMD A68M fusion controller hub FCH Intel HM75 Express Chipset Intel HM70 Express Chipset Pentium Celeron processors only Graphics Switchable discrete graphics AMD Radeon HD 7450M Graphics with 1024 MB of dedicated video memory 128Mx16 DDR3 900 MHz x 4 PCs supports DirectX 11 UMA graphics AMD Radeon HD 7340 Graphics on computer models equipped with an AMD E2 1800 processor supports DirectX 11 AMD Radeon HD 7310 Graphics on computer models equipped with an AMD E1 1200 processor supports DirectX 11 AMD Radeon HD 6320 Discrete Class Graphics on computer models equipped with an AMD E450 processor supports DirectX 11 AMD Radeon HD 6310 Discrete Class Graphics on computer models equipped with an AMD E300 processor supports DirectX 11 Intel HD Graphics 4000 on computer models equipped with an Intel Core i5 3210M or i3 3110M processor supports DirectX 11 Intel HD Graphics 3000 on computer models equipped with an Intel Core i3 2370M or i3 2350M processor supports DirectX 10 Chapter 1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel HD Grap
38. MB L3 cache dual core 35 W Intel Core i3 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W NOTE For APJ region HP branded models only Intel Core i3 3110M 2 40 GHz processor 1600 MHz memory speed 3 0 MB L3 cache dual core 35 W NOTE For APJ region HP branded models only Intel Core i3 2370M 2 40 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W Intel Core i3 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 2 Category Description Intel Core i3 2330M 2 20 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W Computer models equipped with an AMD processor Computer models equipped with an Intel processor v Intel Core i3 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W Intel Pentium 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W Intel Pentium B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W Intel Pentium B970 2 30 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W Intel Pentium B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W Intel Pentium B950 2 10 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W Intel Pentium 1000M 1 80 GHz processor 2 0
39. N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685107 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685108 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685108 501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685108 601 N System board for use only with computer models with Windows 8 Professional and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory includes replacement thermal materials 685109 001 N Top cover for use with HP 1000 models includes TouchPad 685110 001 N Top cover for use with Compaq CQ45 models includes TouchPad 685111 001 N Top cover for use with white HP 1000 models includes TouchPad 685112 001 N HP VGA webcam microphone module 685756 001 N Display enclosure for use with charcoal HP 1000 models includes Mylar
40. Vac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 121 122 Chapter 8 Power cord set requirements 9 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display A WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully Eyf NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated bec
41. able ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 36 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter d Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps ar
42. able placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 33 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an
43. age 86 Remove the optical drive cable 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the optical drive cable and cable bracket to the base enclosure 2 Remove the cable bracket 2 and cable 3 Chapter 4 Removal and replacement procedures 3 Release the optical drive cable from the clips 4 built into the base enclosure Reverse this procedure to install the optical drive cable Component replacement procedures 91 Fan heat sink assembly ef NOTE The fan heat sink assembly spare part kit includes replacement thermal materials Description Spare part number Fan heat sink assembly for use only with computer models equipped with an AMD processor 688281 001 Fan heat sink assembly for use only with computer models equipped with an Intel processor and a 685087 001 graphics subsystem with discrete video memory Fan heat sink assembly for use only with computer models equipped with an Intel processor and a 685086 001 graphics subsystem with UMA video memory ef NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery
44. alink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil 712639 201 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Component replacement procedures 49 To remove the WLAN module 1 Loosen the memory module wireless module compartment cover screw 1 and then lift up on the tab 2 and remove the cover 3 The memory module wireless module compartment cover is available in the Plastics Kit For more information about the Plastics Kit see Plastics Kit on page 26 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN modul
45. ape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 125 12 Liftthe top edge of the backlight cover 2 and swing it outward i l l 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 126 Chapter9 Recycling 17 Remove the backlight frame from the display panel A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame w a l a 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 127 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight 128 Chapter9 Recycling Index A AC adapter light identifying 8 AC adapter spare part number 30 31 action keys identifying 15 antennas illustrated 23 removing 85 spare part number 28 audio product description 3 audio in microphone jack identifyin
46. are partnumber 29 power button identifying 14 power connector cable illustrated 19 removing 75 spare part number 28 power connector identifying 8 power cord requirements for all countries 119 requirements for specific countries and regions 120 setrequirements 119 spare part number 27 power lights identifying 9 13 power requirements 5 processor illustrated 20 product description 1 removing 98 spare part number 28 30 product description audio 3 chipset 2 display panel 3 Ethernet 4 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 3 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 4 productname 1 R recovery 111 112 discs 110 114 HP Recovery Manager 113 media 114 starting 113 supported discs 110 system 113 USB flash drive 114 using HP Recovery media 110 recovery media creating 110 creating using HP Recovery Manager 110 recovery partition 113 removing 114 recycle computer 111 112 refresh 112 computer 111 removal replacement preliminaries 33 procedures 37 remove everything and reinstall Windows 112 reset computer 111 112 steps 112 restore Windows File History 111 RJ 45 network jack identifying 9 RTC battery illustrated 19 removing 57 spare partnumber 27 rubber computer feet spare part number 29 display bumpers spare part number 29 S Screw Kit
47. ause of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 O e NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Battery 123 Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Liftup and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 124 Chapter9 Recycling 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turnthe display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the t
48. battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 6 Remove the hard drive compartment cover see Hard drive on page 54 To remove the RTC battery A Inserta screwdriver or similar small tool between the battery and the clip that secures it 1 pry the battery up to disengage it from the socket and then remove the battery 2 Reverse this procedure to install the RTC battery Component replacement procedures 57 58 Optical drive ef NOTE The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket The optical drive cable and cable bracket are included in the optical drive cable kit See Optical drive cable on page 90 for more information about the optical drive cable and cable bracket Description Spare part number DVD RW and CD RW Super Multi Double Layer Combo Drive 685096 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page
49. bs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivotthe front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place Component replacement procedures 41 42 Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents including the hinge covers hinges cable antennas and enclosure you must remove the entire display assembly from the computer See Display assembly on page 77 for more information about removing the display assembly in its entirety Description Spare part number 35 6 cm 14 0 in HD LED BrightView display panel 685101 001 Display bezel for use with Compaq CQ45 models includes Mylar screw covers 685082 001 Display bezel for use with HP 1000 models includes Mylar screw covers 685081 001 HP VGA webcam microphone module 685112 001 HD webcam microphone module 703461 001 Rubber display bumpers 685102 001 Before removing the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer follow these steps 1 Shut down the comp
50. clude hard drive cable or bracket Sequential part number listing 27 28 Spare part CSR flag Description number 651046 001 N Thermal pad for use with all models 652972 001 A 2 GB memory module PC3 12800 1600 MHz 653338 001 N Intel Pentium B950 2 10 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 653339 001 N Intel Core i3 2330M 2 20 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 653340 001 N Intel Core i3 2350M 2 30 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 655795 001 A Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657325 001 A Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 664662 001 N Intel Pentium B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 669299 001 A 500 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 669300 001 A 640 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 670691 001 A Ralink WLAN Ralink Ripple3 RT5390F 802 11 b g n 1x1 PCle HMC 675794 001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676785 001 N Intel Pentium B970 2 30 GHz processor 2 0 MB L3 cache dual core 35 W includes r
51. disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory f NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turnonorrestart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 2 3 4 5 Start Setup Utility Use the arrow keys to select System Configuration Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 and f6 To select an item press enter To close a text box or return to the menu display p
52. drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e fyour computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Besurethat the computer is connected to AC power before you begin creating the recovery media e Thecreation process can take up to an hour or more Do not interrupt the creation process e fnecessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media
53. e NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ej NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 50 Chapter 4 Removal and replacement procedures Reverse this procedure to install the WLAN module Component replacement procedures 51 Memory module Description Spare part number 8 GB PC3 12800 1600 MHz 693374 001 4 GB PC3 12800 1600 MHz 641369 001 2 GB PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49
54. e AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 ClickUpdates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates
55. e flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mat
56. e processor 1 and the heat sink section 2 that services it f NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermalpaste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it E NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 96 Chapter4 Removal and replacement procedures e Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to reassemble and install the fan heat sink assembly Component replacement procedures 97 Processor Ey NOTE This section applies only to computer models equipped with an Intel processor AMD processors come soldered to the system board and cannot be removed or replaced f NOTE The processor spare part kit includes replacement thermal materials Description Spare part number Intel Core i5 processors 3 0 MB L3 cache dual core 35 W 3230M 2 60 GHz processor 711903 001 3210 2 50 GHz processor 680645 001 Intel Core i3 processors 3 0 MB L3 cache dual core 35 W 3130M 2 60 GHz processor 713163 001 3120M
57. eleron processor and a graphics subsystem with UMA video memory includes replacement thermal materials 688277 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E2 1800 processor without Windows 8 includes replacement thermal materials 688278 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E1 1200 processor includes replacement thermal materials 688279 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E300 processor includes replacement thermal materials 688279 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E300 processor includes replacement thermal materials 688280 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E450 processor includes replacement thermal materials 688281 001 N Fan heat sink assembly for use only with computer models equipped with an AMD processor includes replacement thermal materials 690019 001 A Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690020 001 A Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690537 001 N Intel Celeron B820 1 7 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 691415 001 A Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 692428 001 N Intel Pentium B980 2 40 GHz pr
58. els 704201 001 20 Battery 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 21 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear 685096 001 optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 685084 001 Computer major components 21 Display assembly subcomponents Item Component Spare part number 1 Display bezel includes Mylar screw covers For use with Compag CQ45 models 685082 001 For use with HP 1000 models 685081 001 2 Webcam microphone module HP VGA webcam microphone module 685112 001 HD webcam microphone module 703461 001 22 Chapter3 Illustrated parts catalog Item Component Spare part number 3 35 6 cm 14 0 in HD LED BrightView display panel 685101 001 Hinge covers includes Mylar screw covers 685088 001 4a Top hinge covers 4b Side hinge covers 5 Hinges includes Mylar screw covers 685090 001 6 Display cable includes display panel cable and webcam microphone cable also includes 685083 001 Mylar screw covers 7 Antennas includes wireless antenna cables and transceivers also includes Mylar screw 685076 001 covers 8 Display enclosure includes Mylar screw covers For use with Compaq CQ45 models 685078
59. em Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 113 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 113 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 114 Windows 8 Backing up restoring and recovering 111 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ef NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support
60. eplacement thermal materials 677152 001 N Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 680645 001 N Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 682417 001 A Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 683802 001 A 500 GB 5400 rpm 7 0 mm SATA hard drive does not include hard drive cable or bracket 685076 001 N Antennas includes wireless antenna cables and transceivers also includes Mylar screw covers 685077 001 N Display enclosure for use with black HP 1000 models includes Mylar screw covers 685078 001 N Display enclosure for use with Compaq CQ45 models includes Mylar screw covers 685079 001 N Display enclosure for use with white HP 1000 models includes Mylar screw covers 685081 001 N Display bezel for use with HP 1000 models includes Mylar screw covers 685082 001 N Display bezel for use with Compaq CQ45 models includes Mylar screw covers 685083 001 N Display cable includes display panel cable and webcam microphone cable also includes Mylar screw covers 685084 001 N Optical drive cable includes cable bracket 685085 001 N Power connector cable 685086 001 N Fan heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with UMA video memory includes replacement ther
61. etwork 9 K keyboard illustrated 18 product description 4 removing 60 Spare partnumber 31 keys action 15 esc 15 fn 15 L lights ACadapter 8 capslock 13 harddrive 9 optical drive 8 power 9 13 TouchPad 12 webcam 11 wireless 13 M mass storage devices illustrated 24 precautions 34 memory module illustrated 21 product description 3 removing 52 spare partnumber 27 28 30 memory module compartment identifying 16 memory module wireless module compartment cover illustrated 26 removing 50 Spare partnumber 29 microphone product description 3 minimized image creating 113 minimized image recovery 113 modelname 1 Mylar screw covers spare part number 28 N network jack identifying 9 0 operatingsystem 5 optical drive identifying 8 illustrated 21 25 precautions 34 product description 3 removing 58 Spare partnumber 29 optical drive cable illustrated 18 25 removing 90 spare part number 28 optical drive cable bracket removing 90 spare part number 28 optical drive eject button identifying 8 optical drive light identifying 8 optical drive rear bracket removing 59 spare part number 29 original system recovery 113 P packaging guidelines 36 PCID label 39 plastic parts service considerations 33 Plastics Kit illustrated 18 26 Spare partnumber 29 pointing device 4 ports external monitor 9 HDMI 9 product description 4 USB 8 9 power button board illustrated 18 removing 67 sp
62. fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e WLAN module see WLAN module on page 49 e Harddrive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 e Speakers see Speakers on page 71 e USB board see USB board on page 73 e Powerconnector cable see Power connector cable on page 75 e Display assembly see Display assembly on page 77 e System board see System board on page 86 To remove the fan heat sink assembly 1 Disconnect the fan cable 1 from the system board 2 Loosen the screws on the heat sink 2 that secure the fan heat sink assembly to the system board ef NOTE The number of screws used to secure the fan heat sink assembly to the system board varies by computer model 92 Chapter4 Removal and rep
63. g during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 oo ou 21 j eme ET EN MES 1 2 Exterimal component TECHN ITC ERO aoc Sos coos cs ere EE ck Tro Sepp pA TUR FER REM IRIP cesarean manne ER ERE Ae 7 FROME 7 MIDI e H M CY 8 Len SCG e P PLE 9 BEE o1 i p Ae S 11 Lo o AE EEEE OA ET E E E E E E 12 ibd e T 12 Bjckme tt M MN 13 enar Ee 14 C M EEE 15 bal E MN 16 KIT hT CALAIS PETI T TL ODDS OST STEEL 17 Computer maior asla coco icce sic goose cereus eoe e eo Lene kara een es nage deo a cBee nde na eren Deka a SENDEKA EREE TOE EEEE 17 Display assembly SUBCOMPONENES ccsscessescsssessccsecssecsecesseeessessseesesseecseesseessesseesseeeesaeseseseesaessseseessseaees 22 Mass storage devices e e danesencessinecnsss shossessadbvesaevens sccsstesseesuden E EE 24 JEE eee C H 26 Miscellaneous Ta etre t
64. g 9 audio out headphone jack identifying 9 B back up personalfiles 110 base enclosure illustrated 21 spare part number 31 battery illustrated 21 removing 41 spare part number 27 battery bay identifying 16 battery release latch identifying 16 BIOS determining version 101 105 downloading an update 102 105 updating boot order changing HP Recovery Manager 114 buttons left TouchPad 12 optical drive eject 8 power 14 right TouchPad 12 TouchPad on off 12 101 105 C cables service considerations 33 caps lock light identifying 13 chipset product description 2 components bottom 16 display 11 front 7 leftside 9 right side 8 top 12 computer feet locating 40 spare partnumber 29 computer major components illustrated 17 computer reset 112 computer specifications 107 connectors service considerations 33 D default settings restoring 104 deleted files restoring 111 Digital Media Slot identifying 9 display assembly illustrated 18 removing 42 77 display assembly subcomponents illustrated 22 removing 42 77 display bezel illustrated 22 removing 42 79 spare partnumber 28 display bumpers spare part number 29 display cable illustrated 23 removing 83 spare partnumber 28 display enclosure illustrated 23 removing 85 spare part number 28 29 77 display panel illustrated 23 product description 3 removing 47 83 spare part number 29 display specifications 107 E electrostatic discharge 34
65. gory Description HP VGA webcam fixed no tilt with activity LED 640x480 by 24 frames per second Computer models equipped with an AMD processor v Computer models equipped with an Intel processor v Ethernet HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 frames per second Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module External media card One or two WLAN antennas built into display assembly Support for the following WLAN formats e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e Ralink WLAN Ralink Ripple3 RT5390F 802 11 b g n 1x1 PCle HMC e Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter e Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter e Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil NOTE HP models only e Realtek RTL8188EE 802 11bgn Wi Fi Adapter HP Multi Format Digital Media Reader Ports 3 pin AC power Audio in microphone Audio out headphone HDMI version 1 4 supporting 1920 1200 9 60Hz RJ 45 Ethernet includes link and activity lights USB 2 0 3 ports w E E l a l VGA Dsub 15 pin supporting
66. he dual core 35 W 6 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 713162 001 e B830 1 8 GHz processor 699547 001 B820 1 7 GHz processor 690537 001 16 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink WLAN Ralink Ripple3 RT5390F 802 11 b g n 1x1 PCle HMC 670691 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 Atheros AR9485 802 11b g n WiFi Adapter for use in Brazil 712639 201 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Chapter3 Illustrated parts catalog Item Component Spare part number 17 Memory module PC3 12800 1600 MHz 8 GB 693374 001 4 GB 641369 001 2 GB 652972 001 18 Hard drive 6 35 cm 2 5 in SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 750 GB 5400 rpm 2 5 in 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 9 5 mm 622643 001 320 GB 5400 rpm 7 0 mm 645193 001 19 Base enclosure for use with all mod
67. he download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete Rr NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive
68. he module Component replacement procedures 45 c Removethe webcam microphone module The module is attached to the display enclosure with double sided tape 46 Chapter4 Removalandreplacement procedures 6 Toremove the display panel a Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel and then tilt the display panel down 2 until it rests on the computer b Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel Component replacement procedures 47 c Release the webcam microphone module cable that is secured to the back of the display panel with adhesive material and then remove the display panel 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 48 Chapter4 Removalandreplacement procedures WLAN module Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink WLAN Ralink Ripple3 RT5390F 802 11 b g n 1x1 PCle HMC 670691 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 R
69. hics on computer models equipped with an Intel Pentium or Celeron processor supports DirectX 10 Panel 35 6 cm 14 0 in high definition HD light emitting diode LED V v SVA BrightView 1366x768 display typical brightness 200 nits Supports 16 9 ultra wide aspect ratio Memory 2 customer accessible upgradable memory module slots vV v Supports dual channel memory V Supports up to 8192 GB of system RAM V V DDR3 1600 MHz v DDR3 1333 MHz DDR3 1600 MHz downgraded to DDR3 1333 v v MHz DDR3 1066 MHz DDR3 1600 MHz downgraded to DDR3 1066 v MHz Supports the following configurations Vv Vv e 8192 MB total system memory 8192x1 or 4096x2 not supported on a 32 bit operating system 6144 MB total system memory 4096 1 20481 not supported on a 32 bit operating system e 4096 MB total system memory 4096 1 or 2048x2 e 2048 MB total system memory 2048x1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 v v mm 28 in thicknesses Customer accessible v v Serial ATA v v Supports the following hard drives v V e 750 GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm 6 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed Vv V Serial ATA v v 12 7 mm tray load v v DVD RW and CD RW Super Multi Double Layer Combo Drive vV V Audio video Single digital microphone v v HD audio v v Altec Lansing speakers vV v Supports Microsoft Premium requirements v V 4 Cate
70. iles 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 ClickRestore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored and click Forward 4 Selectthe location and folder where the files are to be restored and click Forward 116 Chapter7 Backing up restoring and recovering 5 Follow the on line instructions 6 Click Restore to start restoring the files or click Cancel to cancel the operation f NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe from any disaster Ubuntu Backing up restoring and recovering 117 118 Chapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following req
71. is attached and then disconnect the keyboard cable 2 from the system board Component replacement procedures 61 8 Remove the keyboard 3 Reverse this procedure to install the keyboard 62 Chapter d Removal and replacement procedures Top cover 5 NOTE The top cover spare part kit includes the TouchPad However it does not include the TouchPad cables The TouchPad cables are included with the TouchPad button board For more information on the TouchPad button board see TouchPad button board on page 69 Description Spare part number Top cover for use with Compaq CQ45 models 685110 001 Top cover for use with HP 1000 models 685109 001 Top cover for use with white HP 1000 models 685111 001 Top cover for use with charcoal HP 1000 models 685762 001 Before removing the top cover follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see
72. ive is not working properly ue 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer f NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 114 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 2 3 4 5 Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iv IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Wi
73. lacement procedures 3 Remove the Phillips PM2 0x3 0 screw 3 that secures the fan heat sink assembly to the system board 4 Remove the fan heat sink assembly 4 5 NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Eyf NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an AMD processor f NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory Component replacement procedures 93 7 NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 94 Chapter4 Removal and replacement procedures The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor and system board spare part kits f NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor Component replacement procedures 95 e Thermalpaste is used on th
74. ldwide Telephone Numbers booklet for more information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system at the following times e Atregularly scheduled times e Beforethe computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool Ey NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now ET OTE Thefirst time you backup your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup f
75. ll aeui e OR HE WERE e P aar HE LEE CURRERE FERRE EVER EIEPAL i 123 Llc 123 BnIrj 123 i qr EQ 129 vii viii 1 Product description Category Product name Description Compaq CQ45 Notebook PC Computer models equipped with an AMD processor v Computer models equipped with an Intel processor HP 1000 Notebook PC v Processors AMD C 60 1 00 GHz processor 1066 MHz memory speed dual core 9 W AMD E2 2000 1 75 GHz processor 1333 MHz memory speed dual core 18 W AMD E2 1800 1 70 GHz processor 1333 MHz memory speed dual core 18 W AMD E1 2100 1 00 GHz processor 1333 MHz memory speed dual core 9 W AMD E1 1500 1 48 GHz processor 1066 MHz memory speed dual core 18 W AMD E1 1200 1 40 GHz processor 1066 MHz memory speed dual core 18 W AMD E450 1 65 GHz processor 1333 MHz memory speed 1 0 MB L2 cache dual core 18 W AMD E300 1 30 GHz processor 1066 MHz memory speed 1 0 MB L2 cache dual core 18 W Intel Core i5 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i5 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W NOTE For APJ region HP branded models only Intel Core i3 3130M 2 60 GHz processor 3 0
76. mal materials 685087 001 N Fan heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete video memory includes replacement thermal materials Chapter3 Illustrated parts catalog Spare part CSR flag Description number 685088 001 N Hinge covers includes Mylar screw covers 685089 001 N Hard Drive Hardware Kit includes hard drive cable and bracket 685090 001 N Hinges includes Mylar screw covers 685096 001 A Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear optical drive bracket but does not include optical drive cable or cable bracket 685097 001 N USB board includes cable 685098 001 N Power button board includes cable 685099 001 N TouchPad button board includes bracket and cables 685100 001 N Plastics Kit includes hard drive compartment cover memory module wireless module compartment cover and captive screws secured by C clips 685101 001 N 35 6 cm 14 0 in HD LED BrightView display panel 685102 001 N Rubber display bumpers 685103 001 N Rubber computer feet 685105 001 N Screw Kit 685106 001 N Speakers includes left and right speakers and cable 685107 001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal materials 685107 501
77. models with Windows 8 Professional 685108 601 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory For use in models without Windows 8 685107 001 For use in models with Windows 8 Standard 685107 501 e For use in models with Windows 8 Professional 685107 601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory e For use in models without Windows 8 685782 001 For use in models with Windows 8 Standard 685782 501 For use in models with Windows 8 Professional 685782 601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory 86 Chapter4 Removal and replacement procedures Description Spare part number e For use in models without Windows 8 685783 001 e Forusein models with Windows 8 Standard 685783 501 e For use in models with Windows 8 Professional 685783 601 Thermal pad for use with all models 651046 001 Before removing the system board follow these steps 1 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the co
78. mputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the following components e WLAN module see WLAN module on page 49 e Harddrive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 e Speakers see Speakers on page 71 e USB board see USB board on page 73 e Power connector cable see Power connector cable on page 75 Disconnect the display cable from the system board see Display assembly on page 77 Eyf NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 52 RTC battery see RTC battery on page 57 Fan heat sink assembly see Fan heat sink assembly on page 92 Processor Intel only see Processor on page 98 f NOTE AMD processors come soldered to the system board and cannot be removed or replaced Component replacement procedures 87 To remove the system board 1 Close the computer turn it upside down and then disconnect the optical drive connector cable from the system board 2 Turn the computer back over open it and then remove the two Phillips PM2 5x4 0 screws 1 that secure the system board to the base enclosure 88 Chapter 4 Remo
79. n the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions 112 Chapter 7 Backing up restoring and recovering Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final a
80. ndows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 110 Follow these steps to remove the HP Recovery partition 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Remove Recovery Partition and then follow the on screen instructions Ubuntu Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup 114 Chapter 7 Backing up restoring and recovering Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD using a DVD RW optical drive You can also create a restore image on a USB storage device A CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backu
81. nductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 120 Chapter8 Power cord set requirements Country region Accredited agency Applicable note number 2 Theflexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 Theappliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 Theflexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127
82. nel to the enclosure and then remove the display panel 2 from the enclosure o Component replacement procedures 83 c On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable d Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel e Remove the display hinges 2 84 Chapter 4 Removal and replacement procedures 5 Toremove the wireless antenna cables and transceivers a Position the display assembly with the bottom edge toward you b Release the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape Ey NOTE Some models may only have one antenna transceiver c Release the wireless antenna cables from the clips 2 built into the display enclosure d Remove the wireless antenna cables and transceivers 3 6 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 85 System board ef NOTE The system board spare part kit includes replacement thermal materials including a
83. nenen 42 WLAN neis T T 49 nisu c 52 EIC 54 RUG DARL ORY S A E E E EEA TAE E E E E E O 57 Suc ES AS E EEEa E a EEN E N EES EEE E E E E E 58 as Oar o E E EE A E E E E E E E 60 TOP COWEN aE E EE A T E N A E 63 Power button Board P 67 TouchPad button board eee ee e eee Lees eese neina seen enne eine tn enne a ioannas anara ie teen etna 69 G LT E E TRE IL 71 DS DOC Nc 73 Power connector cable ee eere ete eese ree siete sepe se aise anaana aie b de spouse eee eoe Erea Ent 75 Display assem Dl e 77 UG 02T Hae KT T 86 Optical drive cable eR ges oh eetvic reves gast evo Das STORE 90 Fan heat sink assembly oerte irren radices te ehe iex aei urea be PUn aue ERG vives 92 Ld Te ID NETT t uu E E 98 5 Using Setup Utility BIOS and System Diagnostics sss eee e e eere eese eene eee e sso aoan 101 Windows 8 Using Setup Utility BIOS and System Diagnosis eee esse eee eee 101 Starting Setup Utility BIOS sss essen 101 Updating th BOS 101 Determining the BIOS version sss ees sese eenn 101 Downloading a BIOS update sss sees 102 Using System DiagnoStiCs 1 eese eese eene eere e eere nenne nnne tasa snas anas enses hasse possess sena sss iia 102 Ubuntu Using Setup Utility BIOS and System Diagnostics sss e
84. ng 44 80 spare part number 29 Windows backup 110 File History 110 111 Refresh 111 112 reinstall 111 112 remove everything and reinstall option 112 reset 112 restoringfiles 111 system restore point 109 111 wireless antennas illustrated 23 removing 85 Spare partnumber 28 wireless light identifying 13 wireless module compartment identifying 16 wireless product description 4 WLAN antenna identifying 11 WLAN module illustrated 20 removing 49 spare partnumber 28 workstation guidelines 36
85. ocessor 2 0 MB L3 cache dual core 35 W 693374 001 A 8 GB memory module PC3 12800 1600 MHz 693542 001 N Intel Core i3 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W 693564 001 N System board for use only with computer models without Windows 8 and equipped with an AMD C60 processor includes replacement thermal materials 693564 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD C60 processor includes replacement thermal materials 693710 001 A 65 W RC V EM HP Smart AC adapter for use with computer models equipped with UMA graphics for use in China and India only Chapter3 Illustrated parts catalog Spare part CSR flag Description number 693711 001 A 65 W RCV HP Smart AC adapter for use with computer models equipped with UMA graphics for use in all countries except China and India 693712 001 A 90 W PFC RC V HP Smart AC adapter for use with computer models equipped with discrete graphics for use in all countries except China and India 693713 001 A 90 W PFC RC V EM HP Smart AC adapter for use with computer models equipped with discrete graphics for use in China and India only 698694 001 B Keyboard for use in the United States includes keyboard cable 698694 161 B Keyboard for use in Latin America includes keyboard cable 698694 201 B Keyboard for use in Brazil includes keyboard cable 698694 28
86. p Sf NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list 3 Select Overview from the panel on the left side of the window and then click Back Up Now 4 Follow the on screen instructions Creating a restore image on a USB device NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results iv IMPORTANT Remember to insert your USB device into the USB port on the compu
87. peakers see Speakers on page 71 USB board see USB board on page 73 Power connector cable see Power connector cable on page 75 Display assembly see Display assembly on page 77 System board see System board on page 86 Fan heat sink assembly see Fan heat sink assembly on page 92 To remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 2 Liftthe processor 3 straight up and then remove it Ef NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor lo Component replacement procedures 99 Reverse this procedure to install the processor 100 Chapter 4 Removal and replacement procedures 5 Using Setup Utility BIOS and System Diagnostics Windows 8 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to
88. ped with an AMD E1 1500 processor includes replacement thermal materials 715891 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E2 2000 processor includes replacement thermal materials 715891 501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD E2 2000 processor includes replacement thermal materials Sequential part number listing 31 32 Chapter3 Illustrated parts catalog 4 Removalandreplacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper c
89. racket and cables 685099 001 Before removing the TouchPad button board follow these steps 1 won gt Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the TouchPad button board 1 n Bow Turn the top cover upside down with the front toward you Remove the two Phillips PM2 0x3 0 screws 1 that secure the TouchPad button board and bracket to the top cover Remove the bracket 2 Release the ZIF connector to the TouchPad board cable 3 and then disconnect the cable from the TouchPad board The TouchPad board is attached to the top cover and cannot be removed Component replacement procedures 69 5 Remove the TouchPad button board cable 4 from the opening in the top cover and then remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board
90. ree vive oo egeo teens ese vatis eene E seins Ue reae ves in eic est e Meets veo ntes te vv ER E 26 Sequential part number listing eee eee 27 4 Removal and replacement procedures 1 ecce e eee e eee ee eee eese e ee eese e eese eee sese e e eese esee ese eese ese eese nS 33 Preliminary replacement requirements cccesecscesscssssssesssessesssescesesessceseessesssecesessessessecseseseeseeseesseeesesnesees 33 Tools reqg it d 33 Servic CONSIGEFATIONS e 33 PLASC oT a REIR RIDERE E UT 33 Cables and connectors eter torre eren aieeaa aiies aaran e a aeaaaee 33 Drive handling 34 GHOUNCING QUIGELINES ed 34 Electrostatic discharge damage escescssceeceeceececseeceeceeceacseceaceeceaceaseaceecesseeceaceaeeaes 34 Packaging and transporting guidelines ccsscsssessessteessesseesssesseesees 36 Component replacement procedures eese eee 37 Service tag and PCID label 3 ettet ete eerte a a paret enin eee EET XR Een eee Ree eese eec Teu iaai 38 Servic tag 38 anc ER 39 vi Computer FECT t TEN RSi 40 bruce 41 Display subcomponents bezel webcam panel esse essere en
91. ress esc To display additional navigation and selection information while Setup Utility is open press f1 Ubuntu Using Setup Utility BIOS and System Diagnostics 103 Displaying system information 1 2 Start Setup Utility Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility 1 2 3 4 Start Setup Utility Use the arrow keys to select Exit Load Setup Defaults and then press enter When the Setup Confirmation is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to
92. ring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 108 Chapter6 Specifications 7 Backingup restoring and recovering Windows 8 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system f NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating
93. ron processor and a graphics subsystem with UMA video memory e Models without Windows 8 685783 001 e Models with Windows 8 Standard 685783 501 e Models with Windows Professional 685783 601 13 Power connector cable 685085 001 14 RTC battery 449137 001 Computer major components 19 20 Item Component Spare part number 15 Processor includes replacement thermal materials Intel Core i5 processors 3 0 MB L3 cache dual core 35 W e 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 711903 001 e 3210M 2 50 GHz processor 680645 001 Intel Core i3 processors 3 0 MB L3 cache dual core 35 W 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713163 001 3120M 2 50 GHz processor 700627 001 3110M 2 40 GHz processor 682417 001 2370M 2 40 GHz processor 677152 001 e 2350M 2 30 GHz processor 653340 001 6 2330M 2 20 GHz processor 653339 001 6 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 713165 001 e 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W 693542 001 Intel Pentium processors 2 0 MB L3 cache dual core 35 W e 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713164 001 e 2020M 2 40 GHz processor 700628 001 B980 2 40 GHz processor 692428 001 e B970 2 30 GHz processor 676785 001 6 B960 2 20 GHz processor 664662 001 B950 2 10 GHz processor 653338 001 Intel Celeron processors 2 0 MB L3 cac
94. rs are included with the display bezel spare part kit b Flex the inside edges of the top edge 3 the left and right edges 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 79 c Remove the display bezel 6 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Remove the two broadhead Phillips PM2 5x2 5 screws 1 that secure the display panel to the enclosure c Tiltthe display panel 2 up 80 Chapter4 Removalandreplacement procedures d Disconnect the module cable 3 from the module Component replacement procedures 81 e Remove the webcam microphone module The module is attached to the display enclosure with double sided tape 3 To remove the hinge covers a Position the display assembly with the bottom edge toward you b Remove the two Phillips PM2 5x4 0 screws 1 that secure the top hinge covers to the display enclosure and then remove the top hinge covers 2 82 Chapter4 Removal and replacement procedures c Remove the two Phillips PM2 0x3 0 screws 1 that secure the side hinge covers to the display enclosure and then remove the side hinge covers 2 4 Toremove the display panel cable and hinges a Position the display assembly with the top edge toward you b Remove the four Phillips PM2 5x4 0 screws 1 that secure the display pa
95. s 5 000 V Component replacement procedures This chapter provides removal and replacement procedures Make special note of each screw s size and location during removal and replacement Component replacement procedures 37 38 Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag iy XXXXXXXXXX Seria XXXXXXXX GIMENO E j Product XOO00000 RRR RIREHRIR Warranty Ty l vv Model XXXXXXX e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter d Removal and replacement procedures PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of charac
96. s on C Left side 9 Component Description e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 10 Chapter 2 External component identification Display Component 0 Internal display switch Description Turns off the display and initiates Sleep if the display is closed while the power is on NOTE Theinternal display switch is not visible from the outside of the computer 2 Internal microphone Records sound 3 Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam in Windows 8 from the Start screen type cyberlink and then select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use 5 WLAN antenna Send and receive wireless signals to communicate with wireless local area networks WLANs The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support To access Help and Support
97. spare part number 29 security cable slot identifying 8 security product description 5 service considerations cables 33 connectors 33 plastic parts 33 servicetag 38 serviceability product description Setup Utility changing the language 103 displaying system information 104 exiting 104 navigating 103 restoring default settings 104 selecting 103 starting 103 slots Digital Media 9 security cable 8 speakers identifying 7 illustrated 18 removing 71 Spare partnumber 29 specifications computer 107 display 107 harddrive 108 supported discs recovery 110 system board illustrated 18 removing 86 Spare partnumber 29 30 31 system information displaying 104 systemrecovery 113 system restore point creating 109 restoring 111 T thermal pad spare partnumber 28 toolsrequired 33 top cover illustrated 18 removing 63 Spare partnumber 29 TouchPad button board illustrated 18 removing 69 Spare partnumber 29 TouchPad buttons identifying 12 TouchPad light identifying 12 TouchPad on off button identifying 12 TouchPad zone identifying 12 transporting guidelines 36 U USB board illustrated 18 removing 73 Spare partnumber 29 USB ports identifying 8 9 V vents identifying 9 16 video product description 3 W webcam light identifying 11 webcam identifying 11 webcam microphone cable illustrated 23 removing 83 spare part number 28 webcam microphone module illustrated 22 removi
98. sse sese 103 Starting Setup Utility M ests 103 Using Setup Utility sc M 103 Changing the language of Setup Utility asses eee eee eee eee 103 Navigating and selecting in Setup Utility eee eee eee eee 103 Displaying system information ee sese 104 Restoring factory default settings in Setup Utility 0 0 0 sees sees sees eee eee eee 104 Exiting Setup Utility eterni ccrte centes tor Priedei vac teneas an Re Rc ERE 104 Updating the BlOS e 105 Determining the BIOS Version sss ees sese eee eee 105 Downloading a BIOS update sss sss sese sese 105 Using Advanced System Diagnostics sss sese sees 106 SRDE E AE DRM MB CERTE 107 Computer specifications RRRRRRRRRRRRRRRREEMM 107 14 0 inch display specifications lees eeeeeee esee eene eene derop esen eisian o eredaid pecai saneta setas sns inns 107 Hard drive specifications ces seesecdsscccdeesscaateecedssvecxooessetecteles esto Dean in ae Ree eR PNE Pee ed TR WERKES RES 108 4 Backing up restoring and recoverilg uus v viseeerbEVEEAYEF RR US FEELE E EREVEEVERVCH ERE asim 109 Windows 8 Backing up restoring and recovering lesse esses eee 109 Creating recovery media and backups sss sss 109 Creating HP Recovery media 110 RESCOFE ANA PECOVELY e 111 Using Windows Refresh for quick and easy recovery
99. t number Plastics Kit includes 685100 001 1 Hard drive compartment cover includes one captive screw secured by a C clip 2 Memory module wireless module compartment cover includes one captive screw secured by a C clip Miscellaneous parts Component Spare part number HP Smart AC adapter 26 For use with computer models equipped with discrete graphics 90 W PFC RC V HP Smart AC adapter for use in all countries except China and India 693712 001 90 W PFC RC V EM HP Smart AC adapter for use in China and India only 693713 001 For use with computer models equipped with UMA graphics 65 W RCV HP Smart AC adapter for use in all countries except China and India 693711 001 65 W RC V EM HP Smart AC adapter for use in China and India only 693710 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Europe the Middle East and Africa 490371 021 Chapter 3 Illustrated parts catalog Component Spare part number For use in India 490371 D61 For use in Italy 490371 061 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber computer feet 685103 001 Screw Kit 685105 001 Thermal pad for use with all models 651
100. ter before starting this procedure To create the restore image 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup location and select the USB device from the drop down list E NOTE Ifthe USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK 3 Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Ubuntu Backing up restoring and recovering 115 Performing recovery using the restore DUD Sr NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery 1 If possible back up all personal files Shut down the computer 2 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions 7 NOTE If you are unable to boot start up your computer with the primary operating system and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Wor
101. ters depending on the operating system on the computer Windows 8 models PAULI KRK NK RR KKR R R R K RNK RL HH ELLEN T Ig LE LAE M Non Windows 8 models POD KAON WOON TTT TMNT Component replacement procedures 39 Computer feet Description Spare part number Rubber computer feet 685103 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 40 Chapter4 Removalandreplacement procedures Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 Before disassembling the computer follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system d Disconnect all external devices connected to the computer S Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery f NOTE The battery release latch automatically returns to its original position 3 Pivotthe battery 2 upward and remove it 3 from the computer of Va To insert the battery 1 Align the ta
102. the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 49 6 Remove the hard drive compartment cover see Hard drive on page 54 Remove the keyboard 1 Remove the Phillips PM2 5x4 0 screw that secures the keyboard to the computer just below the WLAN module slot 2 Rest and secure the computer on its left side with the bottom toward you and then partially open the computer 3 Usingaflat bladed screwdriver or similar tool push the tabs of the 4 keyboard clips 1 that are visible inside the battery bay towards the rear of the computer to loosen the keyboard 60 Chapter 4 Removal and replacement procedures 4 Inserta screwdriver or similar small tool into the keyboard release hole 2 and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turnthe computer right side up with the front toward you 6 Lifttherear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable
103. the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up Windows 8 Backing up restoring and recovering 109 using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Rr NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Onlyoneset of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e Tocreaterecovery discs your computer must have an optical
104. thermal pad Description Spare part number System board for use only with computer models equipped with an AMD C 60 processor L For use in models without Windows 8 693564 001 e For use in models with Windows 8 Standard 693564 501 System board for use only with computer models equipped with an AMD E2 2000 processor e For use in models without Windows 8 715891 001 e For use in models with Windows 8 Standard 715891 501 System board for use only with computer models equipped with an AMD E2 1800 processor without 688277 001 Windows 8 System board for use only with computer models equipped with an AMD E1 1500 processor e For use in models without Windows 8 715890 001 e For use in models with Windows 8 Standard 715890 501 System board for use only with computer models equipped with an AMD E1 1200 processor without 688278 001 Windows 8 System board for use only with computer models equipped with an AMD E450 processor without Windows 688280 001 8 System board for use only with computer models equipped with an AMD E300 processor For use in models without Windows 8 688279 001 e For use in models with Windows 8 Standard 688279 501 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory e For use in models without Windows 8 685108 001 For use in models with Windows 8 Standard 685108 501 For use in
105. ttempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e To use the Factory Reset or System Recovery options you must use HP Recovery media e Ifthe HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Windows 8 Backing up restoring and recovering 113 Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard dr
106. ually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 112 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 112 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 113 If you want to recover the computer s original factory partitioning and content you can choose the Syst
107. uirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 119 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 7 5mm co
108. unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 49 e Hard drive see Hard drive on page 54 e Keyboard see Keyboard on page 60 e Top cover see Top cover on page 63 To remove the USB board 1 Release the ZIF connector 1 that secures the USB board cable to the system board and then disconnect the USB board cable 2 Remove the Phillips PM2 5x4 0 screw 2 that secures the USB board to the base enclosure Component replacement procedures 73 3 Remove the USB board 3 Reverse this procedure to install the USB board 74 Chapter4 Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 685085 001 Before removing the power connector cable follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3
109. uter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 To remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer 1 Position the computer right side up with the front toward you and then open it 2 Remove the two Mylar screw covers 1 and the two Phillips PM2 5x4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit 3 Flexthe inside edges of the top edge the left and right sides and the bottom edge of the display bezel until the bezel disengages from the display enclosure Chapter 4 Removal and replacement procedures 4 Remove the display bezel 3 Component replacement procedures 43 5 To remove the webcam microphone module a Remove the two broadhead Phillips PM2 5x2 5 screws 1 that secure the display panel and hinges to the enclosure and then tilt the display panel 2 away from the enclosure as far as possible 44 Chapter d Removal and replacement procedures b Disconnect the module cable from t
110. val and replacement procedures 3 Tilt the system board up to the left slightly 2 and then remove the system board 3 f NOTE A thermal pad services a component on the bottom of the system board Replacement thermal material is included with all system board spare part kits Reverse this procedure to install the system board Component replacement procedures 89 90 Optical drive cable Description Spare part number Optical drive cable includes cable bracket 685084 001 Before removing the optical drive cable follow these steps s Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system oo Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 and then remove the following components WLAN module see WLAN module on page 49 Hard drive see Hard drive on page 54 Keyboard see Keyboard on page 60 Top cover see Top cover on page 63 Speakers see Speakers on page 71 USB board see USB board on page 73 Power connector cable see Power connector cable on page 75 Display assembly see Display assembly on page 77 System board see System board on p

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