Smart Technologies ID250 Whiteboard Accessories User Manual
Contents
1. If the cursor doesn t accurately follow the movement of the pen try orienting the ID250 see page 5 With SMART Board software you can customize the digital ink that flows from your pen If the digital ink doesn t appear as you expect it to check the pen settings To do this open the SMART Board Control Panel and access the Pen Tray tab Then check the settings for the pens and the eraser Troubleshooting Troubleshooting Summary Table Use the following table to solve a problem with the ID250 Keep in mind that any computer that you use with the ID250 must be running the SMART Board tools for the screen to be touch sensitive You ll know that the SMART Board tools are running if you can see the SMART Board icon in the system tray or the Dock Symptom Probable Cause Remedy No LEDs are illuminated Power problem Check all the power connections Be sure you re using the power adapter that came with the ID250 Check that the computer is on its USB port is active and that it s sending out a video signal Check that the ID250 is on You can t see a video image on the screen Display problem Check that the ID250 is on Check that the computer isn t in standby mode Check that the computer s resolution setting is 1024 x 768 and its refresh rate isn t higher than 70 Hz Check the video cable connections Reset the on screen display settings To do this press the Menu button on the2. If the pointer doesn t appear directly under the tip of the tethered pen orient the interactive pen display to improve the accuracy page 5 The ID250 s Status indicator glows blue when the pen touches the screen Right Clicking When you press the Right Click pen tool button the next contact with the interactive screen is interpreted as a right click NN Writing on the Screen and Saving Your Notes When the SMART Board tools are running on a connected computer you can use the ID250 s Digital Ink pen tool buttons to create notes over any computer application To create notes press one of the Digital Ink pen tool buttons and write or draw on the screen just as you would write or draw on paper As you do so a stream of digital ink follows your finger or the tethered pen NOTE You can write notes over computer applications only if the SMART Board tools are running on the computer You ll know the SMART Board tools are running if you can see the SMART Board icon in the system tray or the Dock TIP You can change the properties of the digital ink including its color line thickness line style and transparency For more information refer to the SMART Board software online Help When you write over an application you can save the note However the available save options depend on whether that program is Aware sometimes referred to as Ink Aware An Aware application recognizes a note as a program component
3. but a non Aware application doesn t NOTE If you re using the Windows version of SMART Board software you can access a complete list of Aware applications by selecting Control Panel in the SMART Board tools and then selecting Ink Aware Application Settings To save your note as part of the file in an Aware application save the file as you normally would In some Windows applications such as Microsoft Word and Excel you can select additional toolbar options such as saving your note into a Notebook file or saving your note as text If your ID250 is connected to a Windows computer you can capture your note and the application background and then you can save them into a Notebook file for both Aware and non Aware applications For information on capturing notes refer to the SMART Board software online Help Using the ID250 Using the Eraser When you press the Eraser pen tool button you can touch the screen to remove your notes To erase a note 1 Press the Eraser button on the ID250 2 Drag the pen over the unwanted note TIP You can change the size of the eraser For more information refer to the SMART Board software online Help Using the Function Buttons You can press the function buttons to launch e Notebook software an application that helps you organize save and share your annotations e SMART Keyboard a virtual keyboard that floats over your active application and lets you enter typed
4. possibility of it interfering with or causing other electronic devices to malfunction SMART doesn t accept any liability for direct or consequential damages Oo gt c d o z Only use the power adapter that came with the ID250 because other adapters won t work properly can damage the ID250 and can create a fire hazard If you use a different power adapter you ll void your warranty Other Precautions For proper installation observe the following precautions The Interactive Pen Display Don t place sharp or heavy objects on the ID250 Don t connect or disconnect the video or power cable if the ID250 or your computer is on If you do you can damage the LCD screen and or the computer video card Use the ID250 with a video card that can support XGA resolution and a refresh rate no higher than 70 Hz An inappropriate video card may damage the screen Don t block the ID250 s ventilation holes as this can cause it to overheat Important Information The refresh rate is 45 Hz to 70 Hz in XGA mode and 45 Hz to 75 Hz in other modes If you set the vertical refresh rates to greater than the recommended values your screen can overheat If you move the ID250 lift it using the finger indentations on the underside of the unit The Tethered Pen The tethered pen is a sealed unit that contains electronics but no batteries If you attempt to open the tethered pen you ll damage these electronics This w
5. re unable to insert the plug into an outlet contact an electrician to replace the outlet Don t modify the power plug Place the ID250 in a location where users will have clear and direct access to the main power plug as they must be able to unplug the unit at all times Always disconnect the ID250 before you install any devices or perform any maintenance If possible unplug the ID250 before any thunderstorms However don t touch the unit or the unit s power plug during a thunderstorm as there is a risk of electrical shock Unplug the ID250 if you won t use it for an extended period Don t hit or drop the ID250 or subject it to intense shock or vibration If the ID250 requires replacement parts use parts that are specified by SMART Technologies Inc Important Information Table of Contents Important Information sssssss eee eee eee aa aaa eee eee aaa eee nee aaa see ntt tnn tnnt i Other PrecauUftlo s lt w aeii a Ap o di aiant pano eoe eb Pa edo wo i OV OI VIC W a EEEE EAEE O i YO da een k rata 1 The Interactive Screen dire I e te da 1 The Tethered Pen Pen Tool and Function Buttons sse eee e aaa aa aaa aaaaaaa niani anna 1 Connectivity Ports SAS 1 o 2 Installing the ID250 asc GR a EO crt as dir aa akadi 3 Determining the Best Location for Your ID250 sssssseeeee emen 3 Connecting the ID 250 eiie 0 eR
6. ID250 select Reset and then press Recall You can see an image on the screen but you can t create notes over it Communication problem between the ID250 and the input device Check that the SMART Board tools are running You ll know that they are running if you can see the SMART Board icon in the system tray or the Dock Check the USB cable connection between the ID250 and the computer Call SMART Technical Support see page 21 for the contact numbers The screen displays a pattern of horizontal lines Communication problem between the ID250 and the input source Check that the computer isn t in standby mode Check the connections between the ID250 and the computer Check that the computer s resolution setting is 1024 x 768 and its refresh rate isn t higher than 70 Hz Afterimage appears on the screen Video burn in is occurring Use a screen saver or the power management features of your computer s operating system Troubleshooting 17 18 Symptom Probable Cause Remedy The white in an image doesn t appear to be white on the screen Video image problem Check the video connection Return the screen to the factory defaults page 6 If you need to you can adjust the color setting page 6 For details on the color management features of your operating system or the application that you re using read the instructions that came with your operati
7. Important Information Please read this manual carefully before setting up and using your Sympodium ID250 interactive pen display WARNING gt If the screen is damaged don t touch any liquid that leaks from it This liquid is an irritant If the liquid makes contact with your skin eyes or mouth immediately rinse the area with running water for at least 15 minutes Consult a physician if the liquid makes contact with your eyes or mouth WARNING gt Don t open or disassemble the Sympodium ID250 interactive pen display You risk electrical shock from the high voltage inside the casing Also if you open the casing you ll void your warranty WARNING gt Prevent children from playing with the pen They may accidentally remove the small tip which can be a choking hazard CAUTION gt The screen is extremely sensitive to liquids Don t apply glass cleaner any organic solvent such as alcohol or even a mild detergent to the screen If you use these cleaners you may damage the screen s finish or the unit s electronics Also you ll void your warranty CAUTION gt Don t use the ID250 in a facility control system or any other environment that requires extremely high reliability the ID250 can interfere with or cause other electronic devices to malfunction or other devices can interfere with or cause the ID250 to malfunction Where use is prohibited turn off the ID250 to prevent the
8. b eec alampalga EO erede resi ieee 4 Integrating a Monitor or a Projector eee eee aaa aaa ener nennen nnne 4 Installing SMART Board Software ssssssesseee eene 4 Orienting the SCrEOM PRIM 5 Matching the Resolution 00 0 ee eee ee eenee cece teens aaa aaa aaa aaa nennen nennen 6 Adjusting the Screen eir edet eee wod i dodat dwa Gosi 6 Tethering the Peri cuite il as tele eee dec dei odd td eden tes 8 Securing the 1250 1 edet pepe eri re vehi p AR eoe tee 8 Other Integrations 5 cette diel Mave teeta lal dO HERR TU ERR Asa On Ek EA 8 Using the 1D250 escena den cc ta radi aldo nemi E Pea Corda Rund ena bU IRA o Ge aa 9 Touching the Interactive Screen ueee aaa aaa AA 9 Using the Pen Tool Buttons eee PoE po dE Lo ra 9 Using tbie Erasetr ia ad nin E U ie peed Nas ORA T 11 Using the Function Buttons 11 reete ettet eee A A AE ier dee dede 11 Storing the Pet ae i TTT 11 Maintaining the ID250 s iaceo irri iue oops va Cord aoa cts Gad pa el LR cR DA REM D 13 Cleaning the Screen rei oda Aa acie qd LA n ua daa 13 Cleaning the Penis uet ie ot a pee e eee Madu ad 13 Changing the Pen Tip ite EDU 13 Troubleshooting adidasa ai oi i k ik 15 Checking the POWER tii 2 codi deett cte lette ete ede Pe Pe ee Eee Idee detente 15 Checking the Status of the Interactive Pen Display ssssssssseeene 15 lImage Problems 5 ai t pete t
9. orange there is a problem with the video signal see the information under Image Problems on page 16 Checking the Status of the Interactive Pen Display When you touch the pen to the screen the status indicator turns blue If it doesn t check that the USB cable is properly connected to an active port on the computer and to the ID250 you are using the correct pen not one from another display the SMART Board tools are running on the computer Troubleshooting 15 16 If the status light still doesn t turn blue and your interactive pen display isn t responding to a touch with the pen call Technical Support See page 21 for contact details Image Problems If you don t see an image on the interactive pen display check that the ID250 is turned on and that you have properly connected the power video and USB cables Also check that e the computer resolution isn t higher than 1024 x 768 pixels e the computer refresh rate isn t higher than 70 Hz or 75 Hz for resolutions lower than 1024 x 768 pixels e the contrast brightness and backlight controls of the ID250 are properly set See page 6 for particulars on adjusting the screen the computer s video card is compatible with the ID250 Do this by connecting the computer with another monitor and verifying that the image is properly displayed Read the information that came with your video card or your computer for troubleshooting details When you use the screen you
10. the appropriate voltage automatically Overview Installing the ID250 This chapter tells you how to determine the best location for the ID250 this page connect the ID250 page 4 integrate a monitor or a projector page 4 e install SMART Board software page 4 orient the screen page 5 e match your computer s resolution setting to that of the interactive screen page 6 adjust the screen settings page 6 e tether the pen page 8 secure the ID250 page 8 CAUTION Connect only the cables provided with your ID250 Other cables can cause damage Also don t connect the video or power cables if the ID250 or your computer is on Doing so can damage the ID250 or your computer You can connect the ID250 to another monitor or an external projector so that the interactive screen display is simultaneously displayed on the other screen page 4 There are other integration options available if you amplify the video signal page 8 NOTE For the ID250 to function properly in XGA mode 1024 x 768 resolution you must set the computer s vertical refresh rate between 45 Hz and 70 Hz However if you re using a mode less than XGA your refresh rate can be between 45 Hz and 75 Hz Determining the Best Location for Your ID250 When you re deciding where to place your interactive pen display consider the location of the computer and its components in relation to the ID250 Install the ID250 in a cool dry
11. to the documentation that came with your projector Installing SMART Board Software Your ID250 comes with a SMART Board software CD which you can use to install SMART Board software on any computer NOTE You ll need to use the computer s keyboard or mouse to perform the installation as your screen is not touch sensitive until you install and open the SMART Board tools To install SMART Board software 1 If you haven t done so already switch on the computer and the ID250 2 Close all open applications on the computer Installing the ID250 Insert the SMART Board software CD into the CD drive For most systems the CD is self starting If the CD doesn t start automatically Windows operating systems select Start gt Run and enter x autorun exe where x is your CD drive Mac computers open your CD drive and double click the install file Follow the on screen instructions NOTE You ll have to use the connected keyboard and mouse because the pen doesn t work until the SMART Board tools are running If SMART Board software doesn t recognize the ID250 you may have to activate the port manually using an attached keyboard or mouse For details read the SMART Board software online Help Also if the ID250 is your secondary monitor you may need to enable it in your Display Properties Control Panel Since you must have the SMART Board tools running to use the ID250 select the installation option to start the
12. 17 F Function Buttons Features 7 Keyboard 17 Using 17 H Horizontal Center Changing 7 Inquiries 22 Installing 3 SMART Board Software 4 Software 4 Tether 8 Integrating a Projector 4 Interpreting the Indicator Color 15 K Keyboard Location 3 Keyboard Using 11 L Language Setting Adjustment 7 LEDs 15 M Mac OS X Operating System Resolution 6 Matching the Resolution 6 Menu Position Adjustment 7 Mouse Location 3 O On Screen Display Menu 7 On Screen Keyboard 11 P Pen Changing Tips 13 Storage 11 Using 9 writing 10 Pen Tool Buttons Clicking 9 Features 1 Using 9 Phase Adjustment 7 Pitch Adjustment 7 Power 2 Power Problems 15 Preventing Surface Damage 13 Projector Integration 4 R Refresh Rate 3 Registration 22 Resolution 6 S Saving Notes 10 Index 23 Screen Adjusting 6 Image Problems 16 Orienting 5 Resolution 6 Troubleshooting 17 Security 8 SMART Board Software 4 SMART Board Tools 5 Status of ID250 75 Support 27 T Temperature Ranges 3 Tether 8 Tethered Pen Clicking 9 Using 9 Tilt Stand 4 Tools SMART Board 5 Troubleshooting 15 17 Power 15 Status LED 15 U USB Cable Length 3 V Vertical Center Changing 7 Video Cable Length 3 W Warranty 22 Windows Operating System Resolution 6 Writing 10 24 Index SMART Technologies SMART Technologies Inc 1207 11 Avenue SW Suite 300 Calgary AB T3C 0M5 CANADA Support 1 403 228 5940 or Toll F
13. Reset all screen options to the factory default settings Exit leaves the current screen without resetting anything Oz Backlight Increases or decreases the backlight brightness level Q Language Selects a language for the On Screen Display Menu No u R With the option highlighted press the Enter button Use the and buttons to alter the settings for the chosen option Press the Enter button to save your changes Repeat steps 2 through 5 to perform more adjustments Press the Menu button to exit the On Screen Display Menu NOTE All the settings are saved when you press the Menu button Installing the ID250 To adjust the pitch and phase 1 Press the Menu button The On Screen Display Menu opens 2 Use the and buttons to select the Pitch option and then press the Enter button The Pitch screen appears Use the and buttons to evenly display the pattern of vertical stripes on the screen 4 Press the Enter button Use the and buttons to select the Phase option and press the Enter button The Phase screen appears 6 Use the and buttons to make the adjustment pattern show clearly 7 Press the Menu button to exit the On Screen Display Menu Tethering the Pen You can attach the tether between the pen and the ID250 so the pen is always within reach To attach the tether to the pen and the ID250 1 There is a loop in the cord at each end of the tether Thread one loop through the opening a
14. SMART Board tools automatically when you start your computer You ll know the tools are open if you can see the SMART Board icon in the system tray or the Dock With the software installed touch the pen to the interactive screen The cursor should appear under the tip of the pen Ifit doesn t you may need to orient the screen see below or refer to the Troubleshooting section of this guide page 15 If necessary configure the display settings on your computer to 1024 x 768 resolution with True Color 24 bit and a refresh rate of 70 Hz See page 6 for more details on matching the resolution Orienting the Screen To ensure that the pointer appears directly beneath the tethered pen when you touch the interactive screen the computer needs to know the exact location of the image on the screen You can ensure the accuracy of the pointer by orienting the screen which requires you to touch a grid of red targets precisely using the tethered pen NOTE If the image on the screen is distorted match the resolution page 6 and adjust the screen page 6 before you orient To orient the screen 1 Windows operating systems Press the SMART Board icon in the system tray and press Orient Mac computers Press and hold the SMART Board icon in the Dock and press Open Orient Follow the on screen instructions For more details see the SMART Board software online Help Installing the ID250 5 Matching the Resolution For the image o
15. Sympodium 1D250 Technologies Registration Benefits In the past we ve made new features available as free software upgrades Register your SMART product to be notified of free upgrades Keep the following information available in case you need to contact Technical Support Serial Number Date of Purchase Register online at www smarttech com registration FCC Warning This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a resi dential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception this can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienc
16. a VGA video card If you connect the ID250 to a computer with an inappropriate video card you can damage the unit and or your video card The Tethered Pen Pen Tool and Function Buttons By using the pen and the buttons on the ID250 you can control and manipulate items on your screen create or remove digital ink or instantly activate programs If you want you can tether the pen to the unit so it s always near the display or you can store the pen in the compartment on the side of the ID250 Use the pen tool buttons to control the function of the pen tool You can select from different digital ink colors and an eraser button e Use the function buttons to perform a right click and to access specific SMART Board tools such as Notebook software e Use the on screen display control buttons to configure the display settings Connectivity Ports The ID250 has four ports a USB port for connecting the supplied USB cable an HD DB15 video input port for the video cable from your computer an HD DB15 video output port for a video cable to a projector or a monitor and a power port for the power cable Overview 4 Power The Sympodium ID250 interactive pen display uses a single 12V DC power supply which comes with your unit and a country specific power cable to connect to a power outlet NOTE The power input is designed for both 120V AC and 220V AC operation However you ll never need to adjust the voltage as the ID250 switches to
17. age the protective coating of the display NOTE You can use SMART Board software to make your presentations interactive and dynamic For further information on what you can accomplish with SMART Board software refer to the online Help Touching the Interactive Screen You can manipulate objects select items and create and remove digital ink by touching the screen with the tethered pen NOTE You can interact with the screen only if the SMART Board tools are running on the computer You ll know the SMART Board tools are open if you can see the SMART Board icon in the system tray or the Dock Using the Pen Tool Buttons Use the pen tool buttons to control how the ID250 responds to your screen presses You can use the pen tool buttons to left click sometimes referred to as Mouse mode right click write digital ink in black blue or red or erase when you press the screen Left Click or Mouse Mode Black Ink gt a e we Eraser p 9 iN e e Blue Ink Red Ink Clicking and Mouse Mode When you press the Left Click pen tool button each screen press is interpreted as a left click until you press a different pen tool button Using the ID250 9 10 Press the Left Click button and then press the tip of the tethered pen on the interactive screen to activate an object To double click press twice with the pen To drag an object press and hold it with the tip of the pen and drag it to its new location IMPORTANT
18. ards Association VESA When installing a VESA compatible stand use M4 screws 0 16 or 4 mm wide with a 0 03 or 0 7 mm pitch that are no longer than 0 59 15 mm long Connecting the ID250 To connect the ID250 1 If you have not done so already shut down your computer 2 Open the tilt stand and place the ID250 at the desired location 3 Connect the supplied video cable to the RGB Video IN port on the ID250 and connect the other end of this cable to the monitor port on the computer 4 Connect the power supply to the ID250 and then connect the power cable to the power supply 5 Power on the computer and the ID250 NOTE If you must install drivers for your computer search for them in the operating system folders 6 Connect the supplied USB cable to the ID250 and then connect the other end of this cable to an available USB port on your computer Integrating a Monitor or a Projector You can connect a projector or another monitor directly to the ID250 With this setup whatever you display on the ID250 also appears on the other screen When you connect a projector or a monitor the video signal from the computer is automatically sent to the projector To connect a projector or monitor to the ID250 1 Connect a VGA RGB video cable not supplied to the RGB Video OUT port on the ID250 2 Connect the other end of the cable to the Video Input port on your projector or monitor For details on the projector ports refer
19. causing the problem if applicable You can locate the serial number on the back of the unit as well as on the original packaging Serial Number Location Customer Support 21 22 General Inquiries Main Switchboard 1 888 42 SMART toll free in Canada U S or 1 403 245 0333 all other countries Fax 1 403 228 2500 E mail info smarttech com Address SMART Technologies Inc 1207 11 Avenue SW Suite 300 Calgary AB T3C 0M5 CANADA Warranty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with your SMART product at the time of purchase Registration A User Registration Card was included with your ID250 To help us serve you fill in and mail this card to SMART Technologies Inc or register online at www smarttech com registration Sending Feedback You can help us improve our technical documentation by e mailing your comments to TechnicalDocumentation smarttech com Obtaining More Information on SMART Products Visit www smarttech com support to read technical bulletins FAQs and tips download PDF versions of our user guides and more Customer Support Index B Backlight Setting Adjustment 7 Brightness 7 C Cable USB Length 3 Video Length 3 Care and Cleaning 13 Changing the Pen Tips 13 Color Adjustment 7 Connecting 7 4 Contacting Customer Support 27 Contrast 7 D Digital Ink 10 E Erasing
20. e Pee eer 16 Control and Writing Problems eeeu eee eee aaa aaa aaa mnes 16 Troubleshooting Summary Table sse 17 Waste Electrical and Electronic Equipment WEEE Regulations 19 Table of Contents le T inngrdkifc M9 Contacting SMART Technical Support ssssssssseeee eene 21 General INqUIFIES ea 22 Warranty ESPOO ROTO ROTO NOOO COTE TORA 22 Registratlon z uoo o ARE Ee e ee dion ede d tpfe bo Ee 22 sending Feedbacks ives 2 AE ede toic iniit Ay 22 Obtaining More Information on SMART Products ssseee eem 22 Index Table of Contents Overview The Sympodium ID250 interactive pen display works with your computer and SMART Board software to create an interactive presentation environment The ID250 includes dynamic and interactive tools for creating presentations and lessons You can control applications and create notes using the tethered pen all while facing the audience The Interactive Screen The 15 38 1 cm LCD interactive screen has a native resolution of 1024 x 768 and supports more than 16 million colors This screen acts as both an input device and an output device On Screen Display Control Buttons Pen Tool Buttons Interactive Screen Function Buttons Pen and Tether NOTE For the ID250 to function properly you must connect the ID250 to a computer with
21. ed radio TV technician for help Any changes or modifications to this Class B digital device that have not been expressly approved by SMART Technologies Inc could void the user s authority to operate the equipment Trademark Notice SMART Board Sympodium Notebook DViT and the SMART logo are trademarks of SMART Technologies Inc Windows is either a registered trademark or a trademark of Microsoft Corporation in the U S and or other countries Macintosh and Mac OS are trademarks of Apple Computer Inc registered in the U S and other countries All other third party product and company names may be the trademarks of their respective owners U S Patent Nos 5 448 263 6 141 000 6 326 954 6 337 681 6 741 267 and 6 747 636 Canadian Patent No 2 058 219 Other U S Canadian and foreign patents pending Copyright Notice 2002 2006 SMART Technologies Inc All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies Inc Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART Portions of the software that ships with this product are copyrighted by Intel Corporation Portions of the software that ships with this product are copyrighted by ParaGraph a business unit of Vadem Printed in Canada 01 2006
22. g the On Screen Display Menu and the adjustment buttons on the ID250 NOTE Some computers and graphics cards may not allow Auto Adjust to function correctly when you first connect the screen If the display doesn t fit within the LCD panel border or if some portion of the text appears blurred adjust the pitch and the phase For best results set the computer resolution to 1024 x 768 pixels To adjust the screen 1 Press the Menu button to open the On Screen Display Menu 2 Press the and buttons to select an option NOTE You can t use the pen mouse or keyboard to scroll only the ID250 buttons Installing the ID250 The available display options are described below PIN Symbol Function Description o Contrast Increases or decreases image contrast rt Brightness Increases or decreases image brightness Reduces or eliminates horizontal distortion lines Phase i To automatically adjust select Reset umi Pitch Reduces or eliminates vertical distortion lines To automatically adjust select Reset Porzana Moves the screen image left or right Center Temos Moves the screen image up or down Center Selects the color setting in degrees Kelvin User enables Color you to adjust the red blue and green settings independently on the User Adjustment window Menu i HB E Moves the On Screen Display Menu around the screen Position Auto Adjust resets the image parameters Recall resets
23. ill make the tethered pen unusable and void the warranty Don t touch the screen with any instrument other than the supplied pen because other instruments may damage the screen s coating Don t use a pen that has worn down to a sharp or angular tip as it may damage the screen Don t immerse the pen in water The Environment Avoid setting up and using the ID250 in an area with excessive levels of dust humidity and smoke or where it s exposed to direct sunlight severe temperature changes heat from other appliances water or any other liquid Operate the ID250 in an environment with a temperature range between 41 F and 95 F 5 C to 35 C and with a humidity range of 20 to 80 non condensing However you can store the ID250 in an environment with a temperature range of 14 F to 140 F 10 C to 60 C and a humidity range of 20 to 90 non condensing Don t modify the power cord Handle it carefully and avoid bending it excessively Don t place the power cord in an area where it s likely to be stepped on or pinched by items placed on or against it If you must run a cable over the floor lay it in a flat straight line and secure it to the floor with tape or a cable management strip of contrasting color The ID250 comes with a power plug that works with your country s power outlets If the power plug is a three prong grounding type power plug designed to fit into a grounding type power outlet and you
24. ling agencies can reuse or recycle most of the materials from your product Please think about how you intend to dispose of any product that has a WEEE symbol or accompanying WEEE guidelines If you need more information on the collection reuse and recycling of electrical and electronic equipment please contact your local WEEE recycling agency Alternatively contact your local reseller or SMART Technologies for information on the environmental performance of our products Waste Electrical and Electronic Equipment WEEE Regulations 19 20 Waste Electrical and Electronic Equipment WEEE Regulations Customer Support Contacting SMART Technical Support SMART s Technical Support team welcomes your call However you may first want to contact your local reseller if you experience any difficulty with your SMART product as they may be able to solve the problem without delay All SMART products include free telephone fax and e mail support Telephone 1 866 518 6791 toll free in Canada U S or 1 403 228 5940 all other countries Available 7 a m 6 p m Mountain time from Monday to Friday Fax 1 403 806 1256 E mail support smarttech com Website www smarttech com support When you phone Technical Support it may be helpful if you have access to your ID250 The support representative may ask you for the following the serial number of your product e the version of your operating system the name of the application
25. location without excessive levels of dust humidity and smoke Operate the ID250 in an environment with a temperature range between 41 F and 95 F 5 C to 35 C and with a humidity range of 2096 to 8096 non condensing You can store the ID250 in an environment with a temperature range of 14 F to 140 F 10 C to 60 C and a humidity range of 2096 to 9096 non condensing NOTE Take into consideration that the ID250 itself will generate heat whenever it s turned on To maintain a consistent operating temperature don t block or cover any of the ventilation holes on the back of the unit Other external factors can affect the ID250 such as the heat generated by control systems or other electronic equipment Ensure there is adequate airflow around the ID250 Keep the computer keyboard and the mouse close to the ID250 because the pen won t function until you install SMART Board software and open the SMART Board tools You should also keep your computer within 19 1 2 6 0 m of the ID250 This distance protects against signal degradation that occurs as the USB cable length increases The video cable also has distance limitations so you shouldn t use an RGB video cable that s longer than 50 15 m Installing the ID250 3 To alleviate glare you can use the attached tilt stand to angle the ID250 from 8 to 73 from the horizontal Alternatively you can use a tilt stand that conforms to the standard sizes set by the Video Electronics Stand
26. may notice some anomalies in the image appearance These irregularities aren t necessarily indications that the screen is defective as the following anomalies are common to Thin Film Transistor TFT liquid crystal display screens A very small number of pixels are permanently illuminated not illuminated at all or show an incorrect color The image appears striped or it flickers A moir or pooling pattern an irregular wavy geometric pattern appears temporarily when you re writing on the screen This pattern is the result of hard downward pressure on the screen surface An afterimage remains for a short time This happens when a still image is displayed on the screen for a long period of time without the screen being refreshed The longer the still image remains on the screen the longer the afterimage will last and the darker it will be This is normal and won t damage the screen However you should use your computer s power management tools to preserve the life of your screen Set the power management options so the screen turns off when it s not in use If you don t have power management available install a screen saver that uses a blank screen Control and Writing Problems For you to use the ID250 the computer must always be running the SMART Board tools Otherwise the interactive pen display won t work You ll know that the SMART Board tools are running if you can see the SMART Board icon in the system tray or the Dock
27. ng system or the application Multiple images appear on the interactive screen Video problem Use only the supplied video cable Unless the video signal is amplified don t extend the video cable to more than a total length of 50 15 m The image ripples flickers displays a moir pattern or has uneven colors Screen setting problem Check the pitch and phase settings for the display page 8 Check the contrast or brightness settings and adjust if necessary Reset the on screen display settings To do this press the Menu button on the ID250 select Reset and then press Recall Make sure your video card is compatible with the ID250 Adjust your computer s refresh rate Troubleshooting Waste Electrical and Electronic Equipment WEEE Regulations Waste Electrical and Electronic Equipment WEEE regulations apply to all electrical and electronic equipment sold within the European Union When you dispose of any electrical or electronic equipment including SMART products we strongly encourage you to contact your local WEEE recycling agency for recycling and disposal advice Your SMART product required the extraction and use of natural resources for its production It may contain hazardous substances By disposing of electrical and electronic equipment appropriately you lower the impact of these substances upon health and the environment and reduce the pressure on natural resources Recyc
28. occur with your ID250 However if you can t solve your problem using these suggestions contact Technical Support page 21 The ID250 has two light emitting diodes LEDs that indicate the system s status Use these LEDs to determine that power is reaching the interactive pen display the pen is interacting with the display 506677 8 MENU ENTER STATUS POWER 0000 Status Indicator Power Indicator Sao Checking the Power For normal operation the power indicator on the interactive pen display glows blue when the ID250 is on If this LED is blue but you can t see an image on the display read the section entitled Image Problems on page 16 If the power indicator is orange the ID250 isn t receiving a video signal Check that e the video cable is correctly connected to the ID250 and the computer e the video cable isn t bent or broken and doesn t have bent or broken pins in either connector If you re using a video cable adapter check those connections as well the computer is on and not in sleep or power management mode If necessary reactivate your computer using the mouse or by pressing a keyboard key If the power indicator isn t lit either your interactive pen display is off or the cable connections aren t correct Check that the cables are properly connected to the ID250 and the computer You should also make sure the power cable is properly plugged in If the power indicator is
29. ree 1 866 518 6791 Canada U S Support Fax 1 403 806 1256 support smarttech com www smarttech com 99 00498 00 REV CO
30. ssure and avoid making the surface wet CAUTION The screen is extremely sensitive to liquids Don t apply glass cleaner any organic solvent such as alcohol or even a mild detergent to the screen If you use these cleaners you may damage the screen s finish or the unit s electronics Also you ll void your warranty Cleaning the Pen To clean the pen use a soft cloth with a mild detergent The tethered pen is a sealed unit that contains electronics but no batteries If you attempt to open the tethered pen you ll damage these electronics This will make the tethered pen unusable and void the warranty Don t immerse the pen in liquid Changing the Pen Tip Don t use a pen that has worn down to a sharp or angular tip as it may damage the screen Replace the tip when you notice it becoming short or angular Your ID250 comes with five extra pen tips and an o ring tool to assist in tip replacement If you require more replacement tips contact Technical Support page 21 If you misplace your o ring tool you can use a pair of tweezers or pliers to remove the old tip To replace the pen tip 1 Using the o ring tool grab the pen tip and slide it straight out of the pen P d O Ring Tool Maintaining the ID250 13 14 2 Insert a new tip straight into the barrel of the pen Push the tip firmly until it stops i Maintaining the ID250 Troubleshooting Use this section to solve any problems that
31. t the end of the pen and then slip the rest of the cord through the loop 2 Thread the other loop through the plastic loop on the back of the ID250 and then slip the pen and the rest of the tether through the loop 3 Gently pull both loops so they re snug Securing the ID250 You can secure the ID250 by attaching a cable not supplied between the security slot that s built into the back of the unit and an immovable object Other Integrations Depending on your equipment and your expertise you may want to integrate the ID250 with other devices You can easily adapt the ID250 to expand the multimedia capabilities of the equipment in the room For example you can integrate your ID250 with a projector and a SMART Board interactive whiteboard NOTE If you want to use a video cable longer than 50 15 m you must boost the video signal by using a video distribution amplifier Installing the ID250 mu Using the ID250 The Sympodium ID250 interactive pen display is as easy to use as a pen on paper By touching the tethered pen to the screen you can interact with computer applications intuitively In addition you can access additional tools and features using the pen tool buttons and function buttons This chapter tells you how to interact with the screen using the pen as well as how to use the pen tool and function buttons CAUTION i Only use the pen that came with the ID250 Pens or styluses from other products can dam
32. text at the cursor location NOTE You can reconfigure the Keyboard button For details on customizing this button read the online Help Floating Tools a virtual palette of tools e Screen Capture tools a set of tools you can use to capture an on screen image and insert it into Notebook software To type with the SMART Keyboard 1 Press the Keyboard button on the ID250 The SMART Keyboard appears over your application 2 Press the Left Click button on the ID250 3 Touch the pen tip to the keyboard keys on the screen Storing the Pen When you re not using the pen you can store it in the storage compartment that s located on the side of the ID250 or you can simply place it in the slot on the front of the ID250 To store the pen in the compartment press the tip end of the pen into the opening and then gently press the other end in To remove the pen press one end further into the opening so that the other end emerges from the compartment Then gently remove the pen from the opening Using the ID250 11 Using the ID250 Maintaining the ID250 Keep the unit clean and replace the pen tip when it wears down so that it doesn t scratch the interactive screen Cleaning the Screen You should clean a heavily used screen once a week because dirt and dust can stick to the screen and the pen tip To clean the screen use an antistatic cloth If necessary slightly moisten the cloth with water Apply only light pre
33. utput of the computer to display properly on the interactive screen set the computer s resolution to the screen s native resolution of 1024 x 768 pixels XGA and set the refresh rate to between 45 Hz and 70 Hz If you re using an external projector make sure the projector can support XGA resolution If you need to change the display settings on the computer you must use the mouse NOTE Depending on the version each Windows operating system may have slight variations in the dialog box labels The basic procedure is described below but the specific steps vary between operating systems To set the resolution for the Windows operating system 1 Select Start gt Settings gt Control Panel gt Display The Display Properties dialog box appears 2 Press the Settings tab 3 Move the slider to change the pixel setting to 1024 x 768 4 Press OK To set the resolution for the Mac OS X operating system 1 Press the System Preferences icon in the Dock 2 Press Displays 3 Onthe Display tab of the Monitors dialog box select 1024 x 768 NOTE Don t set the Refresh Rate higher than 70 Hz 4 Close the dialog box Adjusting the Screen If the interactive screen receives a signal with a horizontal frequency between 30 kHz and 56 5 kHz and a vertical frequency between 50 Hz and 70 Hz it automatically adjusts the horizontal and vertical position phase and pitch settings However you can fine tune the screen display settings by usin
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