Polycom 650 Telephone User Manual
Contents
1. 6 Contrast Adjustment Handset DISDIOVseadidstesdineenqME T wi Contact Directory Expansion Module Display 1 Adding CONTQCES eie risit 6 1 Adding Contacts from a Call List 7 Editing COBLODES estere ntis niet a Phone Service Features Deleting Contacts sss 7 PPS Web Tool eren 11 Searching the Contact Directory 7 Logging Into PPS vcwisorsessssesrsddsestonscenssect 12 Fedture DIE oca DU MES 12 Getting Helb aieo riae nt neee 12 Call Hold Transfer amp Conference Placing a Call on Hold 7 Call Hold and Dial another Number 7 Restart Reboot your phone Loss of Power Transfer without Consultation 8 Restarting your phone 12 Transfer with Consultation 8 Create a 3 Way Conference Call 8 Create a Conference using Join 8 Splitting a 3 Way Conference Call 8 PennNet Phone Polycom 650 Quick Guide Features s Display Screen npe Context Sensitive Hookswitch Soft Keys Hands Navigation Keys andsfree Speaker Feature Keys Feature Keys Menu Directories del o i RM e Messages Appica on senices S 070707 Do Not Disturb Conference eee f p Transfer d Y Microphone Mute di lc 3 D J Headset Key Held VL Nu aa lt Speakerphone Key Dial Pad Volume Up Down Handsfree Microphone Display screen Call Me ssage K2. Do not arbitrarily unplug or disconnect your phone from the data outlet or from the electrical outlet to cause it to power cycle needlessly To perform a soft restart Rebooting without disconnecting the electrical cord via the Menu button on the handset 1 Press Menu Press Settings or 3 on the dial pad Press Basic or 1 on the dial pad Press Restart Phone or 5 on the dial pad Press Yes softkey to confirm d 2 A Important If your phone losses electrical power or is restarted the information in the Call Lists is lost Itis not a good idea to depend on these for retrieving phone numbers The numbers in your Contact Directory are not affected by the handset restarting 12
3. 6 Pressthe Save softkey to update the contact information When receiving a call from the contact you will hear the distinctive ring 7 Toreturn to the display press the Exit softkey Listening to Ring Types 1 Pressthe Menu key 2 Select Settings Basic Ring Type 3 To hear a sample of a ring tone use the navigation arrows to highlight the ring tone and then press the Play softkey 4 When you hearthe ring tone you want write down its number 5 Toreturn to the display press the Exit softkey Note The listening to ring types menu is used to set the default ring tone for your phone orthe selected line not to choose a distinctive ring tone for a particular contact directory entry To setaring tone for a contact in your Contact Directory see Distinguishing Calls via Ring Type Settings Changing the Date and Time Format You can choose how the date and time are formatted on the display 1 Pressthe Menu key 2 Select Settings gt Basic gt Preferences gt Time amp Date 3 Use the navigation arrows to scroll through the various options and choose a format for the time the date or the order in which they are to appear on the display then press the Select softkey to confirm your choice 4 Toreturn to the display press the Exit softkey PennNet Phone Polycom 650 Quick Guide Text Using the 1 A a soft key Add or edit entries in the 1 A a Contact Directory or the Call A a Lists using th
4. Polycom 650 Quick Guide 9 Toclearthe Penn Online Directory search from the screen press the Home softkey then press the Exit softkey Local Weather To view the Philadelphia weather forecast 1 Pressthe Application or Services key 2 Usethe checkmark key to select Yahoo Weather Today s and tomorrow s weather forecast will display 3 Totoggle between the weather forecast and the display press the Exit softkey then press the Services key 4 Toclearthe weatherforecast results from the screen press the Home softkey then press the Exit softkey Phone Settings Changing your Handset Ring Type You can select the ringer type for your handset 1 Pressthe Menu key 2 Select Settings Basic Ring Type 3 Usethe navigation arrows to highlight the ring type 4 Pressthe Play softkey to hear the ring 5 Pressthe Select softkey to change to the new ring type 6 Toreturn to the display press the Exit soft key Distinguishing Calls via Ring Type You can set a different ring type for a particular contact To do this you will need to know beforehand which ring tone you want to assign See Listening to Ring Types 1 Pressthe Directories key 2 Select Contact Directory 3 Usethe navigation arrows or the Search softkey More Search to find the contact then press the Edit softkey 4 Scroll down the list to the Ring Type field 5 Enteranumber corresponding to the one of the available ring types 10
5. arrow to access the Speed Dial Info List 2 To place the call Highlight an entry in the list then press the Dial softkey or Press the key on the dial pad that corresponds to the appropriate Speed Dial Index number A Important When using the dial pad for speed dial numbers 10 and above press the numbers in quicksuccession Thatis do not wait too long after pressing the first number otherwise the call is placed to the first number For example if speed dialing 23 and you wait too long after entering 2 the speed dial index 2 is called instead of 23 Penn Online Directory You can search the Public view of the Penn Online Directory 1 Pressthe Application or Services key 2 Usethe checkmark key to select Penn Online Directory 3 Use the dial pad to enter the name of the person 4 Usethe Down navigation arrow to highlight the Search button and then select it using the checkmark key The system will return a list of entries matching your search criteria 5 Use the navigation arrows to scroll through the search results and highlight an entry 6 Pressthe checkmark key to dial the contact 7 Tosearch another name in the Penn Online Directory press the Back softkey 8 Totoggle between the Penn Online Directory search and the idle display press the Exit softkey then press the Application or Services key On some 650 s the Applications key is labeled Services the function is the same PennNet Phone
6. press the Conference key or the Confrnc softkey 6 When finished talking hang up or press the End Call softkey to disconnect from the call If the second party does not answer e g you reach their voice mail misdial the number or get a busy signal press the Cancel softkey to reconnect to the first caller Note When the phone that originated the conference call puts the call on hold all parties on the call are placed on hold Creating a Conference Call Using Join You can create a conference call at anytime between an active call and a call that is on hold 1 During an active call press the More softkey 2 Pressthe Join softkey A conference is created with the active call the call on hold and yourself 3 Pressthe EndCall softkey to disconnect from the conference Splitting a Three Way Conference Call You can split a conference call into two separate calls on hold allowing you to speak to one party privately while the other party is on hold to disconnect from one leg of the conference and continue speaking with the other party or to dial another party while both conference parties are on hold To speak privately with one of the parties in the conference 1 Pressthe Split softkey to split the conference into two separate calls on hold 2 Usethe navigation arrows to select the party to whom you want to consult with privately then press the Resume softkey to speak 3 Toreturn to both parties select the M
7. softke yis activated Redialing Last Outgoing Number To call the last number dialed from your phone press the Redial key Muting a Call During a call press the Mute key The key lights up and a flashing microphone on the display to indicate that the other party parties cannot hear you Phe 8 mt Activating Do Not Disturb If voice mail is configured for the line all calls will default to voice mail when Do Not Disturb DND is activated 1 Pressthe Do Not Disturb key to prevent the phone from ringing A Do Not Disturb icon will appear to confirm that DND is enabled 2 To cancel DND press the Do Not Disturb key PennNet Phone Polycom 650 Quick Guide Navigation Arrows When the phone is idle you can press the appropriate navigation arrow to access the Call Lists or the Speed Dial Info List e Press Down for Missed Calls Press Left for Received Calls e Press Right for Placed Calls e Press Up for the Speed Dial List Speed Dial e O OQ e M Missed Calls When the phone is in use press the appropriate navigation arrows to scroll through lists or to highlight options within a menu or list Voice Mail Message Retrieval From your Polycom phone e Press the Messages key e Wait for the prompt e Enter your password From someone else s Polycom phone e Press the Messages key e Atthe prompt press the key on the dial pad Enter your mailbox number e Enter your password If you ele
8. then the softkey to modify the number before dialing 6 Pressthe Dial softkey to place the call PennNet Phone Polycom 650 Quick Guide Clearing Call Lists You can clear all entries or a single entry from a call list When erasing any entry from a call list the system does not ask for confirmation the list is immediately cleared when the Clear softkey is pressed To clear all entries in a call list e Navigate to the call list you want to clear e Select the More softkey e Select Clear softkey e Select the list you want to clear To clear a single entry from a call list e Navigate to the call list and highlight the call you want to erase e Press the More softkey e Press the Clear softkeys e To return to the display press More gt Exit softkeys Contacts Adding Contacts To manually add a new entry to your Contact Directory 1 Press the Directories key 2 Press 1 for Contact Directory 3 Press the More gt Add softkeys 4 Enter first and last name using the dial pad Press the 1 A a softkey to move between numeric and upper and lowercase alphanumeric modes 5 Enter the phone number in the Contact field 6 The entry is automatically assigned the next available Speed Index number If desired you can change or delete the assigned Speed Dial Index number 7 f desired modify other features for this entry Ring Type Divert Contact Auto Reject and Auto Divert 8 Press the Save or Cancel soft
9. 1 Press and hold an unassigned Speed Dial Key on the left side of the dial pad A new empty entry in the contact directory is automatically opened allowing contact information to be added 2 Add the new contact a Enter the first and orlast name of the contact use the 1 A a softkey to select between numeric and upper lower case alphanumeric modes b Enter the phone number in the Contact field c Select the Save or Cancel softkeys to accept or cancel changes d Toreturn to the display press the Exit softkey Adding or Editing Speed Dial Keys 1 Press the Directories key 2 Press 1 for Contact Directory 3 Use the navigation arrows to scroll through the list to find the contact then press the Edit softkey 4 Update the Speed Dial Index field 5 Select the Save or Cancel softkeys to accept or cancel changes 6 Toreturn to the display press the Exit softkey Using Speed Dial You can place calls to speed dial entries saved in your Contact Directory by using the Speed Dial Key or by entering the Speed Dial Index number from within the Speed Dial Info List Using the Speed Dial Key To call a contact assigned to a Speed Dial key 1 Lift the handset or press the Speaker key 2 Press the appropriate Speed Dial key next to contact s name Using the Speed Dial Info List To call a contact assigned to a Speed Dial Index number you must first access the Speed Dial Info List 1 Fromthe idle display press the Up
10. Polycom SoundPoint 650 Quick Guide HDvoice PennNet ISC Networking amp Tele communi cations University of Pennsylvania October 2009 v 2 PennNet Phone Polycom 650 Quick Guide Contents Icons and Indicator Lights Speed Dial Numbers Telephone lcons 4 Assigning a Speed Dial Key 9 Envelope Message Waiting Icon 4 Adding or Editing Speed Dial Keys 9 SOT KEV ccena cibi uM sap Ebro peat 4 Using Speed DIGI usciti 9 Indicator EIGESu ossium tirtntottenti 4 Penn Online Directory een 10 Phone Basics Making Calls 4 Local Weath6eF ouest tari vite RE uU 10 Answering Calls 4 Answering Calls on Multiple lines 4 Hang Up End a Call 5 Phone Settings Rejecting Silencing a Ringing Call 5 Changing Handset Ring Type 10 Redial Last Outgoing Number 5 Distinguishing Calls via Ring Type 10 M ting CON METRE 5 Listening to Ring I VDCS vvcsicescictocascetense 11 Activating Do Not Disturb 5 Changing the Date amp Time Format 11 Navigation Arrows eee nS Voice Mail Message Retrieval 5 Text Call Lists Using the 1 A a softkey 11 Accessing Call Lists 6 Correcting Mistakes 11 Making a Call from the Call List 6 Clearing Call Lists
11. arch softkey Select the appropriate softkey e Dial to place a call e Edit to change contact information e More gt Delete to remove the contact from the directory g Tip Improving Search Results Last name Enter at least 2 letters or more to narrow search results First name Use First Name with Last Name to narrow results If the person has a unique name search on first name only Making corrections Use the Erase key V to delete or correct data you enterin the search fields it is located below the down navigation arrow Call Hold amp Call Transfer Placing a Call on Hold 1 2 3 Ask the caller to stay on the line Press the Hold key To return to the caller press the Hold key again or the Resume softkey Call Hold and Dial another Number You can speak to another person and then return to the original caller 1 2 Ask the caller to stay on the line Press the Hold key The top of the display screen will show Hold and list the phone number Press the New Call softkey Dial another phone number press the Send softkey consult privately then press the End Call softkey to end the call Press the Resume softkey to return to the original caller Transferring a Call without Consultation Also known as a Blind Transfer you can transfer a call without speaking to the person who is to receive the transferred call 1 Askthe caller to stay on the line while you trans
12. ct to receive voice mail messages via email voice mail delivery option 3 in PPS messages are managed by email and cannot be accessed by telephone Call Lists When the phone is idle the display will show the number of new missed callsin your Missed Calls List 5 new missed calls The count is reset once you access your Missed Calls List Accessing the Call Lists You can view and track calls you missed received or placed If the call was from another PennNet Phone subscriber the person s name and the last 5 digits of their phone number are displayed For calls from non PennNet Phone callers only the phone number is displayed The navigation arrows can also be used to access call lists 1 Pressthe Directories key Press 2 for Call Lists 3 Select the appropriate key to correspond to the calling list you want to view e 1 Missed Calls incoming calls that you did not answer If multiple lines appear on the set the log shows missed calls to alllinesin one log e 2 Received Calls incoming calls that you did answer e 3 Placed Calls calls recently placed from your telephone I Making a Call from the Call List 1 Pressthe Directories key 2 Press 2 for Call Lists 3 Pressthe appropriate key on the dial pad for the calling list 1 Missed Calls 2 Received Calls 3 Placed Calls 4 Usethe navigation arrows to scroll through the list and select the number you want to call 5 f needed press the Edit softkey and
13. cted to receive voice mail messages as e mail only your handset will not display the envelope icon when you have new messages Envelope Messages Waiting Icon a An envelope icon will appear in the display window and a vertical red light will flash above the upper right corner of the display screen when you have messages waiting on your phone set Note To see the location of red light refer to the diagram on the previous page Call Message Waiting indicator light For phones with multiple lines you will see an envelope icon next to each line with new messages The vertical message indicator light will not go out until all new messages for all lines that appear on the phone have been heard Softkeys Softkeys are the 4 black buttons located directly below the display screen The screen will display labels for these keys to identify their functions Functions change based on the state of your phone and options selected Press the black softkey key directly under the option you desire PennNet Phone Polycom 650 Quick Guide Indicator Lights The lights appear next to the line buttons when the buttons are assigned a campus telephone number gt Solid green call in progress gt Fast flashing green incoming call gt Flashing green The call is held by the other party gt Flashing red The call is on hold gt Solid red The line is in use status shown for a Bridged Line Appearance number or a number that a
14. e 1 A a softkey to go between numbers and upper and lower case letters For example press the 1 A a softkey then press 1 on the dial pad to activate numeric mode or press A on the dial pad to toggle between lower case and upper case mode The banner at top of the display shows the mode selected Correcting Entry Mistakes The Erase key marked with an x deletes the character to the left of the cursor When displayed you can also use the lt lt softkey to erase characters C2 A Contrast Adjustment Phone display 1 Pressthe Menu key 2 Select Basic Contrast 3 Pressthe up or down softkey 4 Press Ok softkey to set the contrast level Expansion Module Display Adjusting the contrast level of the handset does not adjust the contrast level of the expansion module display if installed The contrast level of each expansion module is adjusted independently 1 Pressthe Menu key 2 Select gt Basic gt Contrast 3 Pressthe button next to the word up or down that appears on the screen of the expansion module 4 Press Ok softkey to set the contrast level 11 Phone Service Features PPS Web Tool PPS is a web tool that allows PennNet Phone subscribers and their proxies to manage telephone and voice mail features Use PPS to turn on or select the PennNet Phone features see complete feature list below For more information about features visit http www upenn edu computing voice featu res html Loggin
15. eys Application Services Microphone Mute Speakerphone Dial Pad View standard phone information such as time date total number of missed calls and select buttons on the leftof the display screen Activate various features and functions Softkeys change depending on the calling feature or opeed Dial Information List Prevents the telephone from ringing Calls divert to voice mail ifactivated Access Contact Directory and Calling Lists Missed Received Placed calls Access the Penn Online Directory Yahoo weather and Yahoo news On some handsets the key is labeled Applications on others Services the function is the same Create a three way conference call Transfer a call with consult or without blind transfer speaking to the person to receive the call Redial the last phone number dialed Place a caller on hold Toggle the microphone on and off during a conversation When on t button lights up thatis when callers can t hear you Headset key on or off Toggle the speakerphone off and on Adjust the volume during a conversation Use the 12 keys for dialing and to enter both alphabetic and special characters in the Contact Directory Icons and Indicator Lights Telephone Icon ERR d The telephone icon appears to the right of the line key and to the left of the phone number on the display When you have new voice mail messages the telephone iconis replaced by an envelope icon If you have ele
16. fer the call 2 Pressthe Transfer key Press the Blind softkey 4 Dial the number of the party to whom you want to transfer the call press the Send softkey and hang up the phone The call is automatically transferred d Note To cancel the transfer and return to the caller press the Cancel softkey Transferring a Call with Consultation You can speak with the party to whom you want to transfer the call before transferring the call 1 Ask the caller to stay on the line while you transfer the call 2 Pressthe Transfer key or the Transfr softkey The calleris placed on hold 3 Dial the number of the party to whom you want to transfer the call 4 Whenthe third party answers the caller remains on hold so you can talk privately with the third party 5 Totransfer the call press the Transfer key or the Transfr softkey and then hang up the phone Note To cancel the transfer and return to the caller press the Cancel softkey Conference Calls Create a Three Way Conference Call You can set up a conference call between you and two other persons 1 Placeacall or answer an incoming call 2 Askthe first caller to stay on the line 3 Pressthe Conference key or the Confrnc softkey Any active calls will be placed on PennNet Phone Polycom 650 Quick Guide hold and the message Conference with will appear at the top of the display 4 Dial the second party then press the Send softkey 5 Afterthe second party answers
17. g into PPS To access PPS login at http pps voice isc upenn edu PennKey authentication required PPS can also be accessed by a linkfound on the Telecommunication Services home page at www upenn edu computing voice Feature List Advance One Anonymous Call Block Block Caller ID Bridged Line Appearance Call Forward All Call Forward on Busy Call Forward on Ring No Answer Call Waiting Proxy Ring Group Voice Mail Delivery Method Voice Mail Password Voice Mail Envelope Voice Mail Caller ID Getting Help For additional help with your Polycom 650 phone or voice mail go to Penn Voice Services at www upennn edu computiing voice and click the link Users Guides amp FAQs for answers to Frequently Asked Questions or to download a user guide To report repairs or problems with your Polycom phone contact your department s voice services support provider PennNet Phone Polycom 650 Quick Guide Restarting Loss of Power When electrical power is lost the phone will automatically rebootitself to restore system settings This takes several seconds the display screen will go blank and then display with the message Restarting Phone While the phone is rebooting you cannot receive any phone calls and callers will hear the message We re sorry your call cannot be completed as dialed Please check the number and dial again Additionally any information storedin the Phone other than the Contact Directory is lost
18. keys to confirm or reject the changes 9 Toreturn to the display press the Exit softkey Adding Contacts from a Call List To add a new entry 1 Pressthe Directories key 2 Select Call Lists 3 Select Missed Calls Received Calls or Placed Calls 4 Usethe navigation arrows and scroll through the list to find the contact 5 Pressthe More softkey 6 Pressthe Save or Cancel softkeys to confirm or reject the changes 7 Toreturn to the display press the Exit softkey or the Directory button Editing Contacts To edit an existing entry 1 Pressthe Directories key 2 Select Contact Directory or Call Lists 3 Tolocate anentry use the navigation arrows or the Search softkey More Search 4 Pressthe Edit softkey and update the listing using the dial pad 5 Pressthe Save or Cancel softkeys to confirm or reject the changes 6 Toreturn to the display press the Exit softkey Deleting Contacts To delete an existing entry Press the Directories key Press 1for Contact Directory Highlight the contact Press the More gt Delete softkeys AP ow n rp softkey Searching the Contact Directory To find contacts by name 1 Pressthe Directories key 2 Press 1for Contact Directory 3 Pressthe More Search softkeys 4 Using the dial pad enter the first few characters for the first or last name To return to the display press the Exit PennNet Phone Polycom 650 Quick Guide Press the Se
19. ore softkey then the Join softkey 4 To disconnect from both parties press the End Call key Disconnect one party on conference 1 To disconnect from one leg of the conference call and continue speaking with the remaining party 2 Pressthe Split softkey to split the conference into two separate parties on hold 3 Use the navigation arrows to select the party that you want to disconnect from the conference press the Resume softkey to announce goodbye and then hang up by pressing the EndCall softkey 4 Toreturn to the remaining party press the Resume softkey Dial a number while on conference call 1 Ask both callers to stay on the line 2 Pressthe Split softkey to split the conference into two separate parties on hold 3 Press the New Call softkey enter the telephone number then press the Send softkey talk privately 4 Press the EndCall softkey to retum to both conference parties on hold Speed Dial Numbers You can assign speed dial numbers to persons that you call frequently When a new entry is added to the Contact Directory itis automatically assigned to the next available Speed Dial Index number If there are available line buttons on the phone or expansion module the speed dial entries will appear on the blank buttons for one touch dialing Speed dial index numbers should be assigned sequentially 1 2 3 4 etc Do not skip numbers PennNet Phone Polycom 650 Quick Guide Assigning a Speed Dial Key
20. ppears on only one handset Phone Basics Making Calls e Lift handset then dial number or e Dial number then lift handset or e Use the hands free speakerphone o With the handset on hook press any Line key or the New Call softkey then dial the number or o Dial number and then press the Dial softkey Answering Calls e Lift handset or o Press the Answer softkey or o Press the Line key or o Press the Speaker key Answering Calls on Multiple Lines To answer an incoming call while already on an active call e Press HOLD to place active call on hold e Press the Line key for the ringing number The phone can display information about two Calls at one time If more than two calls are taking place on the same line a counter appears in the phone display example 3 calls waiting Use the down navigation arrow to access additional calls Hang Up End a Call e Place Handset back on the hookswitch Or e Press the End Call softkey Rejecting Silencing a Ringing Call You can ignore an incoming call and stop it from ringing Press the Reject softkey to silence the ring of an incoming call If voice mail is configured for the line the unanswered call will default to voice mail and will show up in your Received Calls List Silencing the current call does not affect future calls future calls will ring as usual Note This feature does notaffect shared lines that appearon otherhandsets only the set where the Reject
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