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Mitel 5235 Telephone User Manual

1. Press Superkey Press Queue Status Note If Queue Status is not displayed press More to display additional Superkey features Enter the Group number using the dialing keypad Press Display I nfo Press Superkey to exit 64 Reminder You can use the Reminder feature to program your 5235 IP Phone to ring and provide a message a specified time within a 24 hour period To use Reminder 1 Press Superkey 2 Press Reminder Note If Reminder is not displayed press More to display additional Superkey features 3 Use the dialpad keys to enter the hour and minute for your reminder 4 Press Save Ring Adjust You can use the Ring Adjust feature accessed through the Superkey to adjust the pitch and volume of your 5235 IP Phone To adjust the pitch and volume of your phone 1 Press the Superkey 2 Press Ring Adjust Note If Ring Adjust is not displayed press More to display additional Superkey features 3 Adjust the ringer pitch as follows a Press Ringer Pitch a Repeatedly press to decrease pitch or to increase pitch 4 Adjust the Ringer Volume as follows a Press Ringer Volume a Repeatedly press to decrease volume or to increase volume Speed Call Speed Call is an application that allows you to dial a specific number with one key press You must program Speed Call on either a Softkey or Programmable key For more information on programming this key see Program Speed Call To make a Speed
2. the horizontal or vertical onscreen scroll bars on the bottom and right side of the screen NOOUBWNE USING THE LINE INTERFACE MODULE The 5235 IP Phone supports the Mitel Line Interface Module The Line Interface Module allows you to make and receive calls over an analog line Line Interface Module line connected to your phone The Line Interface Module operates in either of the following two modes as determined by your System Administrator e Line Interface Module Mode your phone allows you to use the Line Interface Module line at any time e Failover Mode you can use the Line Interface Module line only when the IP connection has failed Note Handsfree and on hook dialing are not supported on the Line Interface Module line For information on emergency number dialing using the Line Interface Module refer to Emergency Calls 2752 Making and Answering Calls Using the Analog key To make a call using the Analog line 1 Lift the handset 2 Press the key you programmed as Line Interface Module ANALOG CALL is displayed 3 Dial the number Note When you make an external call over the analog line a prefix dialing number is not required If your phones Line Interface Module key has the Privacy option enabled you cannot access the analog line when another phone is using the analog line key is solid orange To access the analog line the user of the other phone must first hang up To determine whether the Privac
3. you only see your history data When you log out the registered DNs history data is displayed To access your voice mail when you are logged in as a hot desk user you must log in to your voice mail To log into a Hot Desking phone the phone must be idle 1 Open the Phone shutter 2 Press the key you have programmed to HotDesking 3 Press the Login key 4 Using the phone keys enter your Hot Desk User Extension Number and then press OK Enter your pin number and press OK Ol To log out of Hot Desking phone the phone must be idle Open the Phone shutter Press the key you have programmed to HotDesking Press the Logout command key Press the Confirm command key Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone AUNE 62 Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout Note This feature must be allowed by your System Administrator via the Class of Service To remotely log out a Hot Desking phone 1 Using the phone keys dial the appropriate feature access code 2 Using the phone keys dial the Hot Desk User Extension Number that you want to log out 3 Press the Logout command key 4 Press the Confirm command key Messagin
4. A programming window with three tabs displays 5 Press the Features tab 6 Use the scroll buttons z to move through the features list and select a feature you wish to program 7 Press the feature label for example press Paging feature label 8 Press the Label field 9 In the on screen keyboard press the appropriate letters for the label For example Paging 10 Press OK 11 1f you are programming any feature other than Message Waiting Indicator and Speed Call press Save and you are finished with this procedure If you are programming Message Waiting Indicator and Speed Call perform the following steps a Press the Phone Number field a In the on screen keyboard press the appropriate numbers that correspond to the phone whose messages you wish to be notified of a Press Save Note It is not necessary to clear programming from a key before you reprogram it 34 Program a 5235 IP Phone application You can program a personal softkey or a programmable key on your 5235 IP Phone to automatically launch the following 5235 IP Phone applications People Messages History Conference Controller Web Browser To program the automatic launch of a 5235 IP Phone application 1 Open the Settings shutter 2 Press the scroll buttons sz until the My Phone Setup setting is listed 3 Press the My Phone Setup setting 4 Press the key you wish to program A programming window with three tabs displays 5 Pr
5. Note Verified Account Codes let you access features that are not normally available at a station Non verified Account Codes let you enter codes on the SMDR record for billing and or call management 50 ACD If your 5235 IP Set is ACD enabled you can log in as an agent When there is no agent logged onto an ACD enabled set LOGGED OUT is displayed To log in as an ACD agent 1 Press the ACD key that you programmed For more information on how to program an ACD key see Programming Features On Your Keys 2 Press Agent Login Enter your Agent ID using the key pad 4 Press Enter The text LOGGED OUT disappears Ww Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no answer condition was encountered To request a Callback when you reach a busy or unanswered station 1 Press the key you programmed to Call Me Back 2 Hang up When the party is available your phone starts ringing and the display shows the Callback ringing indicator with the partys phone number To answer a Callback e When you see the Callback ringing indicator lift the handset 51 Call Pickup To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 2 Press the key that you programmed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Lift the handset 2 Dial the appro
6. Press the scroll buttons a until the Go to URL label is listed 3 Press the Go to URL label 4 Press the box opposite the text Enable the display of 3rd party URLS in the Web Browser application Press Save UI 30 PROGRAMING FEATURES ON YOUR KEYS Tips on programming features You can program your 5235 phone personal softkeys and programmable keys to enable features To program your keys use e Settings shutter e 5235 Superkey The 5235 Superkey should only be used for programming the following features Calculator Timed Reminder Queue Status Phonebook Callbacks Ringer Adjust Language Pickup Group For information on how to program a Superkey on your 5235 IP Phone refer to Program a Hard Key Note When you change the language display on your 5235 IP Phone this only affects the prompts that are delivered to the set from the 3300 ICP All other prompts on the 5235 are in English for this release 31 You can assign the following to a softkey or a programmable Key e Features see Program a Feature key e Applications People Messages History Settings Web browser and Conference Controller see Program a 5235 IP Phone Application e 5235 Phone hard key functions Hold Transfer Conference Cancel Microphone Analog Line Message Redial and Speaker see Program a hard key Note When you program a softkey you must enable softkey programming in order for your programming to take effect Onc
7. 123 again To clear the entire text in the field press Clear To correct any mistakes position the cursor using the Cursor Right or Cursor Left keys or press directly in front of the incorrect text press the Backspace key and enter the correct text or number 2 When you finish entering the information press OK Getting help To access 5235 IP Phone documentation Open the Settings shutter Press the scroll buttons a until Online Help is displayed in the list Press Online Help In your PC browser type the URL that is displayed on the screen Press Close Note If you do not close this screen before you navigate away from it the next time you open the Settings shutter this screen is displayed U AUNE 20 Cleaning your Touch Screen To freeze the 5235 IP Phone Touch Screens so you can clean the screen you can use the Settings shutter To freeze the touch screen using the Settings shutter 1 Open the Settings shutter Press the scroll buttons until Clean Mode is displayed in the list Clean the screen with a soft cloth Press Cancel to leave Clean Mode nage ade Tips for setting up your 5235 IP Phone After you receive your 5235 IP Phone use the options in the Settings shutter for Customizing Your 5235 IP Phone After customizing your phone select the Phone shutter to verify the settings are correct Now you are ready to begin using your phone CUSTOMIZING YOUR 5235 IP PHONE
8. Call e Press the key that you have programmed as your Speed Call key 65 Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call 1 Press the programmed Tag Call key while the call is in progress For information on how to program keys see to Programming Features On Your Keys OR 2 Press Trans Conf 3 Dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT The 5235 IP Phone uses the 5310 IP Conference Unit for conferencing You use the Conference Controller to turn the conference unit off or on to adjust the volume or to put the conference unit into Presentation mode You can only run one Conference Controller session at a time If the 5310 Conference Unit is not connected to the 5235 the Conference Controller application is not available 66 Access the Conference Controller To access the Conference Controller 1 Open the Application shutter
9. Press Display Keys Note If Display Keys is not displayed press More to display additional Superkey features 3 Press a Personal Key The feature that is programmed on this key is displayed 4 Press Superkey to exit Day Night The Day Night feature allows you to enable or disable night services using the Superkey To enable Day or Night services 1 Press Superkey 2 Press Day Night Note If Day Night is not displayed press More to display additional Superkey features 3 Press the service you require 53 Do Not Disturb When you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb e Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated To activate Do Not Disturb from a remote extension 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the number of the station to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the number of the station with Do Not Disturb activated Override Intrude When you dial a number whose owner has enabled Make Busy your phone displays the message indicating that the line is busy You have the option to o
10. Use the Settings shutter to customize your 5235 IP Phone 21 Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the 5235 IP Phone volume controls when the phone is idle or via the Settings shutter To adjust the display contrast using the volume controls e Repeatedly press the volume control buttons located below the speaker to adjust the contrast Press the up button to increase contrast and the down button to decrease contrast Note You can use this method only when the phone is idle If the phone is ringing this action adjusts the ring volume If the phone is in use this action adjusts the handset headset and speakerphone volume To adjust the display brightness and contrast using the Settings information 1 Open the Settings shutter 2 Press the scroll buttons z until the Brightness and Contrast setting is listed 3 Press the Brightness and Contrast setting 4 Press the scroll buttons z to adjust the brightness and contrast of your screen If the arrow is disabled you have adjusted the setting as far as possible in this direction 5 Press the Save button Note Press Cancel at any time to exit this shutter without making any changes 22 Specify User Information To specify the phone number displayed on your 5235 IP Phone 1 Open the Settings shutter 2 Press the scroll buttons 2 until the User Information shutter label
11. a Use the scroll buttons sz to scroll through the contact list a Use the alpha tab that corresponds to the first letter of your contacts last name Press the Name you wish to edit Press Edit Note If you wish to delete the name from your contact list press Delete Perform the following steps a To edit the Contact name do steps 6 through 11 and continue a TO edit the Phone number do steps 12 through 14 and continue a To edit both the contact name and phone number do steps 6 through 15 Press the Name field Press the First Name field In the on screen keyboard update the appropriate information For more information see Using the on screen keyboard Press the Last Name field 10 In the on screen keyboard update the appropriate information For more information see Using the on screen keyboard 11 Press OK 12 Press the Number field 13 In the on screen keyboard update the appropriate information For more information see Using the on screen keyboard 14 Press OK 15 Press Save 39 MAKING AND ANSWERING CALLS You can make a call using one of the following methods 1 Press the programmed key associated with the party you want to call For more information about programming keys see Programming Features On Your Keys Dial the number using the phone keys 3 Dial a number from your contacts list history list or messages list N Dial from your contact list To dial a contact from your contact
12. is listed 3 Press the User Information shutter label Press the Name field In the on screen keyboard press the appropriate letters to spell your name Press OK Press the Phone Number field In the on screen keyboard press the appropriate numbers for your line Press OK 0 Press Save Note Press Cancel at any time to exit this shutter without making any changes as KO OND 23 Program Key Layout on Your 5235 IP Phone Each 5235 IP Phone has six softkeys and 24 Programmable Keys grouped in a set of tabs You can display these key using either three tabs displays eight keys or two tabs displays 12 keys TO U APUNE Oo AUNE change the layout of your phone display Open the Settings shutter Press the scroll buttons 2 until the My Phone Setup setting is listed Press the My Phone Setup setting Click the Change Layout button Select either 3 Tabs of 8 Keys or 2 Tabs of 12 Keys The dot beside these indicates the option you have selected Press the Save button Note Press Cancel at any time to exit this shutter without making any changes label the tabs Open the Settings shutter Press the scroll buttons sz until the My Phone Setup setting is listed Press the My Phone Setup setting Select the tab at the bottom of the screen which you would like to rename Press Rename Tab In the on screen keyboard press Clear to erase the existing text Pre
13. list 1 Open the People shutter 2 Locate the contact you wish to dial using one of the following methods a Use the scroll buttons a to scroll through the contact list a Use the alpha tab that corresponds to the first letter of your contacts last name 3 Press the contact name you wish to dial 4 Press Dial Note You can look for other contacts by pressing the scroll buttons 2 5 Continue the call using the speakerphone or lift the handset Dial from your history list To dial a contact from your history list 1 Open the History shutter 2 Select a call log from the call logs list 3 In the History Details window select Dial Dial from your messages list To dial a contact from your messages list 1 Open the Messages shutter 2 Select a message from the Messages list 3 In the Messages Details window select Dial 40 Answer a call Do one of the following 1 Select the programmable line key for the ringing line that is flashing 2 Lift the handset or press HANDSFREE qj 3 If the Phone shutter is open press the line key that is flashing End a call Do one of the following 1 Press the Hang Up or Cancel key 2 Replace the handset 3 Press the key that you have programmed as Cancel 4 If you are in Handsfree mode press the Speaker key Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press that key that you have programmed as
14. options on the shutter screens Flashes to signal an incoming call Provides sound for handsfree calls and background music Provides a large high resolution viewing area that displays a set of Touch Screen functions Opening each shutter displays an additional Touch Screen which provides access to phone features Provides volume control when the phone is offhook Provides contrast control when the phone is idle Provides functionality for Speaker Microphone Messages Hold Trans Conf and Cancel Used for dialing when in phone mode Used when not in headset or handsfree mode TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you talk on the phone a lot you may find it more comfortable to use a headset See Headset Operation for more information Protect your hearing Your 5235 IP Phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjusting the viewing angle The stand built into your 5235 IP Phone tilts to give you a better view of the keys To adjust the viewing angle 1 Disconnect the cables to your phone 2 Depress the button on both sides of the stand at the back of the phone to remove the stand 3 Hinge the hooks on th
15. preferences for external numbers 1 2 Open Settings shutter Press the scroll buttons zz until the Dialing Preferences setting is listed 3 Press the Dialing Preferences label 4 Press the External Numbers label Specify the type of external calls you make a f you always make local external calls press the button opposite Dial as local call a If you always make long distance external calls press the button opposite Dial as a long distance call and go to step 10 a If you make both local and long distance external calls press the button opposite Unknown In the Dial as local call option press the Local call prefix field In the on screen keyboard enter the digits maximum of three that must be dialed before the number itself For example enter the digit you must dial to get an outside line Press OK Optionally a Press the Remove area code checkbox if you wish to dial your external numbers without an area code For example if your area code is 613 and all your external numbers are dialed to the 613 area code you can remove the area code from your dialing numbers a In the on screen keyboard enter the area code you wish to remove from your dialing number and press OK Go to step 10 a In the Dial as a long distance call option press the Long distance prefix field a In the on screen keyboard enter a prefix maximum three digits and press OK Go to step 10 Note that if you have the long distance prefi
16. press the Hang Up Softkey or wait for the caller to hang up 42 Using the Analog line If the 5235 IP Phone is not connected to the 3300 ICP the phone can support the Line Interface Module In this scenario the Splash screen is displayed CALL HANDLING Hold To place a call on Hold 1 Press HOLD Ma 2 Press the key that you have programmed as Hold The indicator flashes on the line that has the held call Note You can only retrieve a call from hold when the 5235 IP Set is idle To retrieve a call from Hold e Do one of the following a Lift the handset and press the flashing line a Press the flashing indicator a Use the Add Held feature to conference into the held call To retrieve a call from Hold at another extension e Press the flashing line key or Dial the appropriate feature access code and the number of the extension that placed the call on Hold 43 Transfer To Transfer an active call 1 Press Trans Conf command key A R or press the key that you have programmed to Trans Conf 2 Dial the number of the next party 3 Do one of the following a To complete the Transfer hang up or press the Cancel phone key b a announce the Transfer wait for an answer consult and then hang up or press the Cancel phone key c To return to the first call before completing the transfer press the highlighted key Conference To set up a Conference when a two party call is already es
17. the headset s feature control switch hang up Press Hang up command key or Quickly press and release the headset s feature control switch disable Headset Operation Press the Headset key 58 Make Busy You can use the Make Busy feature to have your phone appear busy to other callers If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones To disable Make Busy e Press the key you programmed to Make Busy The key illuminates when Make Busy is activated and MAKE BUSY is displayed To disable Make Busy e Press the key you programmed to Make Busy Message Waiting Indicator The Message Waiting Indicator MWI feature allows you to be notified when messages have been left on another phone Once you have programmed a key to MWI this key is always enabled To use MWI to contact the extension that left a message e Press the key you have programmed to MWI Music To turn Music on and off when the phone is idle e Do one of the following a To turn the music on press the key that you programmed to Music a To turn the music off press the key that you programmed to Music When the Music is activated the key you have programmed is highlighted 59 Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group desig
18. your personal directory to add delete or view contacts Messages Provides access to a visual voicemail to see messages History Allows you to view a log of missed made and answered calls Settings Provides access to all phone settings to customize your 5235 IP Phone Applications Provides a launch point to the Conference Control and Web Browser applications To open or close any of these shutters 1 Press the shutter button y or label using your finger or the stylus 2 Press the shutter name using your finger or the stylus To navigate through the lists in each shutter e Press the Up and Down Scroll Buttons Pressing the down arrow displays the next page of six items on the list Pressing the up arrow 2 displays the previous page of items If there is no next or previous page of items the appropriate button is disabled Using the Phone shutter The Phone shutter provides access to programmable keys and the main phone interface In the Overview Touch Screen the status area displays information regarding the Phone shutter Phone LO 02 2122 ext 2206 R Possible values are e Not Ready Displayed during startup or if there is no communication established with the ICP e Phone number Displayed as specified in the Settings shutter Headset Indicates that a set is in headset mode DND Indicates that a set is in DND Do not disturb mode e Logged in as Indicates that a h
19. 1 Pressing the shutter label buttons or shutter label 2 Pressing a programmed key softkey in the Phone Shutter For information on programming keys see Programming Features On Your Keys The People shutter displays a maximum of six contacts ordered alphabetically by last name o Peopis gt Contacts al WAU Benson Bobby 9 497 5622 cde SCROLL BUTTONS figh Binder Hank 4537 gs wa Connery John 3424 ropa Davidson Joan 3412 Fst Davidson Jos 5445 juve fxyz Henderson Bill 1613 543 New e NEW BUTTON NN0147 The People shutter provides the following elements e Scroll Buttons 2x Use to navigate through the contact list e Alpha tabs Use to scroll to the page that contains the contact whose last name starts with the first letter on the tab label For example pressing the fgh tab scrolls to the contact whose last name starts with F Multiple clicks on a tab scrolls to the next letter on the tab For example clicking twice on the fgh tab scrolls to contacts starting with G e New Use to add a new contact to your contact list For information on using the People shutter refer to Setting Up Your Contact List and Dialing From Your Contact List 10 Using the Messages shutter The Messages shutter allows you to access your voice mail messages You launch the Messages shutter by Pressing the shutter label buttons amp or shutter labe
20. MITEL 5235 IP Phone USER GUIDE QA MITEL it s about YOU 3300 ICP 6 0 Contents ABOUT THE 5235 IP Phone 5235 IP Phone Features TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Protect your hearing Adjusting the viewing angle FOR USERS ON RESILIENT 3300 ICP SYSTEMS 5235 IP PHONE AND LINE INTERFACE MODULE USING THE TOUCH SCREENS Using the Phone shutter Using the People shutter Using the Messages shutter Using the History shutter Using the Settings shutter Using the Applications shutter Using the on screen keyboard Getting help Cleaning your Touch Screen Tips for setting up your 5235 IP Phone CUSTOMIZING YOUR 5235 IP PHONE Specify Display Brightness and Contrast Specify User Information Program Key Layout on Your 5235 IP Phone Specify Audio Feedback Options Calibrate Screen Display Specify Call Notification Behavior Select Dialing Preferences Adjust Ringer Control Enable a screen saver Program Message key Program receipt of alternate message types Enable URL displays on your 5235 IP Phone PROGRAMING FEATURES ON YOUR KEYS Tips on programming features Program a feature key Program a 5235 IP Phone application Program a hard key Clear programming from key Enable personal softkey programming Program Message Waiting Indicator SETTING UP YOUR CONTACT LIST Adding names to your contact list Editing information in your contact list MAKING AND ANSWERING CALLS Dial from yo
21. a Redial command key Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial the appropriate feature access code To Redial a saved number 1 Lift the handset 2 Dial the appropriate feature access code 41 Handsfree Operation To enable Handsfree Operation e Press the speaker phone key qj To switch from Handsfree to Handset operation during a call e Lift the handset To temporarily disable enable the microphone during Handsfree Operation 1 Press the microphone phone key 0 the microphone LED is red when the microphone is disabled 2 Press the key that you have programmed as microphone To end a Handsfree call do one of the following 1 Press the speaker phone key q 2 Press the Cancel phone key 3 Press the key that you have programmed to Cancel Auto Answer When the Auto Answer feature is active incoming calls ring briefly and then the phone answers the call in Handsfree mode You can continue the call handsfree or use the handset To enable or disable Auto Answer e Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode 1 Lift the handset 2 Press the speaker phone key qj To end a call e Press the Cancel phone key
22. age first Z Messages New 7 items D2 4 Benson Bobby 3 56 25May 2 D4 Binder Hank 3 44 2May SCROLL BUTTONS E4 Connery John 3 32 25 May E Davidson Joan 3 21 25 May EX Davidson Jose 3 04 25 May 6 Gusto Franco 3 01 25 May Logout LOGOUT Record e SHUTTER TABS NNO149 The Messages shutter provides the following elements e Scroll Buttons zz Use to navigate through message list e Shutter tabs Filters your messages and group them as Urgent New Saved and Recorded The All tab displays all your messages e Logout Logs you out of your voice mail oe ee MESSAGE DETAILS Selecting a message from the Messages shutter displays the Message Details shutter with call information as shown in the following screens Screen one is displayed if the Forward to Email feature is available on the 3300 ICP Screen two is displayed if the Forward to Email feature is not available on the 3300 ICP Messages pe NI 1 of 11 Items amp Benson Bobb Received 13 36 25 May Duration 00 23 Dit sme e i Ca C Emai J feomnioContaci Toner Dar sore Doon ona ES ESE Ca A O E a p All 4 of 11 Items g Benson Bobby Received 1 36pm 25 May Duration 00 23 The Messages Details shutter provides the following elements e Dial Use to dial the caller e Save Saves the message Delete Deletes the message e To Email Use to send the voice mail to your
23. and press the Conference Controller label or 2 Open the Phone shutter and press the key programmed to the Conference Controller application Turn the conference unit on and off 1 Verify that the conference unit is connected to the 5235 IP Phone 2 Access the Conference Controller For more information see Access Conference Controller 3 Press Turn On Turn Off Note Use the same Touch Screen button to turn your conference unit on and off The button presents the appropriate option depending on the state of your conference unit Turn Off when the unit has already been turned on and vice versa Adjust the conference unit volume e Press Volume Up or Volume Down Place the conference unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group If another member in the group wishes to speak you must disable Presentation Mode Presentation Mode minimizes extraneous noise To place the conference unit in Presentation mode e Press Presentation Mode Exit the conference controller To exit the conference controller e Press Close 67 Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced e Press Mute MESSAGING Set up your mailbox Before you can use voice mail you must first set up your mailbox To set up your mailbox 1 Dial the Hunt Group number provided to you by your
24. ay Y Davidson Joan4x 321 25 May Davidson Jose 304 25 May BUTTON 301 25 May Delete All _ DELETE ALL BUTTON All Missed Made Answered TABS Y Gusto Franco NNO148 The History shutter provides the following elements e Scroll Buttons 2x Use to navigate through call log list e Shutter tabs Filters your calls and groups them as Missed Made and Answered The All tab displays all your calls e Status Displays the name of the current view and the number of logs in that view e Refresh Allows you to refresh the call log list You must press the Refresh button to display any new logs e Delete All Allows you to delete all the call logs Note Calls made and received through the Line Interface Module are not recorded in the Call History 15 Using the Settings shutter The Settings shutter provides a single location to access all your phone settings It displays your current communications settings and allows you to quickly change your settings The Settings shutter provides access to16 different Setting screens You launch the Settings shutter by e Pressing the shutter label buttons or shutter label e Pressing a programmed key softkey in the Phone shutter For information on how to program keys see Programming Features On Your Keys You use the 16 settings accessible from the Settings shutter to customize the settings for your 5235 IP Phone The Settings shutter provides the followin
25. contact information you want to copy for example All Missed Made or Answered 3 Press the call whose contact information you want to copy to your People list 4 Press Copy to Contacts 49 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls usually for accounting purposes The code identifies the account in the call records that your system generates A forced account code is usually entered from another extension enabling you to use features or make calls that the extension otherwise could not If you want this feature enabled on your phone ask your System Administrator Note To use Account Codes you must have a key programmed to the feature Account Codes To use Forced Account Codes 1 Press the Account Code key 2 Using the phone keys enter the Account Code digits 3 Do one of the following a TO submit the Account Code press the key a To correct an entry error press the Softkey that contains your coded entry coce Each time you press the key the last number entry is deleted To cancel press the Cancel command key G or the key you programmed as Cancel To enter an Account Code during a call 1 Press the Account Code key 2 Using the phone keys enter the Account Code digits 3 Do one of the following a For a verified account code press the Verify Save command key a For a non verified account code press the Save command key
26. e number you will be notified of messages on this phone number and click Done 10 Click Save 37 SETTING UP YOUR CONTACT LIST Use the People shutter to set up your contact list Adding names to your contact list You can add a name to your contact list by entering it directly using the People shutter or by copying a number from a received call in the History shutter or Message Shutter To add a name to your contact list using the People shutter 1 Open the People shutter 2 Press New 3 Press the Name field 4 In the on screen keyboard press First Name field 5 Press the appropriate letters to spell the first name of your contact 6 Press the Last Name field 7 Press the appropriate letters to spell the last name of your contact 8 Press OK 9 Press the Number field 10 In the on screen keyboard add the appropriate information For more information see Using the on screen keyboard 11 Press OK 12 Press Save You can add a number to your contact list by copying the number from the Message shutter application For more information see Add message sender to contact list You can also add a number to your contact list by copying the number from the History shutter application For more information see Add contact from call log to People list 38 Editing information in your contact list T 9 Open the People shutter Locate the name you wish to edit using one of the following methods
27. e base unit into the notches on the back of the phone and snap into place as follows a For a high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches a For a low angle mount hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches Note For more information about adjusting the viewing angle of your phone refer to the 5235 IP Phone Installation Guide shipped with your phone FOR USERS ON RESILIENT 3300 ICP SYSTEMS If during a call you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system The call continues and there is a change in the operation of some keys and features on your phone Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the 5235 IP Phone fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Administrator Notes The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the primary ICP Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP These preferences must b
28. e set on both ICPs The History Contacts and Settings applications do not support resiliency Your logs contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP 5235 IP PHONE AND LINE INTERFACE MODULE The Line Interface module is an optional device that adds an analog phone line POTS capability to your 5235 IP phone If Emergency Call Routing is not programmed on your 3300 ICP you must use the Line Interface Module to dial emergency calls For more information on emergency number dialing refer to Emergency Calls If you have a Line Interface Module connected to your 5235 IP Phone all programming of the Line Interface Module except the Analog Key is done by the Installer when your phone is installed For more information refer to Program a Hard Key and Using the Line Interface Module USING THE TOUCH SCREENS The Overview Touch Screen on the 5235 IP Phone provides access to all the telephone features offered by the phone A set of six shutters can be opened from the Overview screen by pressing the shutter button or shutter label Contacts FS Messages Messages Eg Missed Calls Y Settings Applications MT 2 Applications Click on the shutter button amp or label to open one of the following shutters Phone Allows access to programmable keys and the main phone and call control interface People Allows access to
29. e softkey programming is enabled the default programming from the 3300 ICP is no longer available Features available for programming on softkeys or programmable keys Feature Softkey Programmable Speed Call Yes Yes Auto Answer No Yes Paging No Yes Music Yes Yes Headset No Yes Night Answer Yes Yes Make Busy No Yes Do Not Disturb No Yes Direct Page No Yes Account Code Verified Yes Yes Account Code Non Yes Yes Verified Pickup No Yes Call Back No Yes Campon No Yes Override No Yes Single Flash No Yes Double Flash No Yes 32 Feature Softkey Programmable Meet Me Answer No Yes Message Waiting No Yes Indicator Emergency Call No Yes Tag Call No Yes Phonebook Yes Yes Speak Ease Yes Yes ACD Yes Yes Hot Desking Yes Yes Hard keys available for programming on softkeys or programmable keys Hard Key Softkey Programmable Superkey Yes Yes Microphone Yes Yes Message No No Redial Yes Yes Speaker Yes Yes Hold No Yes Transfer Conference No Yes Cancel No Yes Analog Line No Yes 33 Program a feature key You use either softkeys or programmable keys to program features using the following procedure To program a feature key 1 If you are programming this feature on a softkey verify that softkey programming is enabled For more information see Enable softkey programming 2 Open the Settings shutter 3 Press the scroll buttons sz until the My Phone Setup setting displays 4 Press the key you wish to program
30. ed Press the My Phone Setup label Press the key you wish to clear Press Clear Key The programming window is displayed You can either press Cancel to close this window or you can reprogram this key immediately U AUNE 36 Enable personal softkey programming When you enable personal softkey programming the default softkeys programmed by the 3300 ICP when it the 5235 IP Phone is idle are no longer displayed and are not available To enable softkey programming 1 2 3 4 5 Open the Settings shutter Press the scroll buttons sz until the Personal Softkeys setting is listed Press the Personal Softkeys setting Press the checkbox for Personal Softkey in effect Press Save Program Message Waiting Indicator You can program a Message Waiting Indicator MWI to a Programmable key so that when a message is left on another phone you are notified by a flashing key 1 Open the Setting shutter 2 Press the scroll buttons sz until the My Phone Setup setting is listed 3 Press the My Phone Setup setting 4 Press the key you wish to program A programming window with three ayl oo tabs displays If the Features tab is not selected press the Features tab Use the scroll buttons zz to scroll through the features list until Message Waiting Indicator is listed Press Message Waiting I ndicator Press the Number field In the on screen dial pad press the appropriate numbers for the phon
31. email Copy to Contacts Use to add the message sender as a contact in the People shutter Copy Copies the caller information 13 Using the History shutter The History shutter provides a detailed record of your incoming and outgoing calls including calls made received and missed A maximum of 50 call logs can be stored For each call log the user receives beyond fifty the oldest call log is deleted Duplicate call logs result in the original call log being updated with the time of the new log and the number of times the log has occurred You launch the History shutter by e Pressing the shutter label buttons amp or shutter label e Pressing a programmed key softkey in the Phone Shutter For information on how to program keys see Programming Features On Your Keys In the Overview Touch Screen the status area displays information regarding the History shutter Possible values are e Not Ready Displayed during startup or if there is no communication established with the ICP e Missed Calls Indicates missed call logs stored on the ICP but not on the 5235 IP Phone e Blank Indicates that there are no missed calls You can browse through your logged calls using the History shutter Call logs are displayed in order of newest log to oldest log 14 l All Calls MM lems STATUS Y Benson Bobby 2X 356 25May I y Y Binder Frank 3 44 25 May co SCROLL BUTTONS 4 Connery John 332 25 M
32. ers based on the programming of your 3300 ICP e Emergency Call Routing NOT programmed e Emergency Call Routing programmed Caution Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by picking up the handset and selecting the Line I nterface Module key you have programmed If Privacy Mode is enabled and the Line I nterface Module key local line is busy dialing will not occur on the Line I nterface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number 56 To make an Emergency Call using the Line Interface Module line when the IP connection has failed 1 Lift the handset 2 Press the Line Interface Module key that you have programmed The set indicates IP FAIL ANALOG CALL 3 Dial your Local Emergency Number EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note This procedure is in addition to the methods described above To make an Emergency Call if Emergency Cal
33. es the Message Detail window is closed 2732 USING THE 5235 IP PHONE WEB BROWSER TO 1 2 TO e start the Web Browser Open the Applications shutter Press the Web Browser setting Note You can also program the Web Browser to open via a programmed key For more information see Program a 5235 IP Phone application perform a search using the Google search engine Press the search icon S In the on screen keyboard press the appropriate letters to enter a topic of interest For more information refer to Using the On Screen Keyboard Press OK enter the URL or web page address Press the url field In the on screen keyboard press the appropriate letters to enter a topic of interest For more information refer to Using the On Screen Keyboard Press OK enter information in any field in the Web Browser Press the field that requires information to be entered In the on screen keyboard press the appropriate letters to enter a topic of interest For more information refer to Using the On Screen Keyboard Press OK 74 To navigate within the Web Browser To leave the browser open but hidden press Hide To move forward through web pages press gt TO move back through web pages press TO update the page information press To go to the home page press fall To stop the page loading press x TO navigate within a web page scroll up and down or side to side using
34. ess the Applications tab 6 Press on an Application name from the list 7 Press Label An on screen keyboard displays 8 Use the on screen keyboard to enter label text up to 15 characters and press OK 9 Press Save Notes e To return to the applications list at any time press Cancel or the Applications List label e It is not necessary to clear programming from a key before you reprogram 35 Program a hard key To program Superkey Hold Transfer Conference Cancel Microphone Analog Line Message Redial and Speaker 1 Open the Settings shutter 2 Press the scroll buttons sz until the My Phone Setup setting is listed 3 Press the My Phone Setup setting 4 Press the key you wish to program A programming window with three tabs displays Press the Hard keys tab Press on a hard key from the list Use the scroll buttons sz to display additional hard keys 7 Press Label An on screen keyboard displays 8 Enter a text label for this hard key and press OK Note It is not necessary to clear programming from a key before you reprogram it a Clear programming from key It is not necessary to clear programming from a key before you reprogram it However you may wish to clear the programming from a key if you are no longer using it To clear the feature or hard key programming associated with the key Open the Settings shutter Press the scroll buttons z until the My Phone Setup setting is list
35. g Advisory This feature enables you to display a message at the calling extension You select your message from a list of pre defined messages The message remains on the calling extension s LCD for the duration of ringing and is cleared when the caller hangs up or the call is answered To use Messaging Advisory 1 Press the Superkey 2 Press Messaging 3 Press Advisory 4 Press Next Message until you see the message you wish to display Screen displays Show Message No Enter the message number using the dialing keypad Press Enter to Save ow 63 Phonebook Phonebook lets you locate and telephone a system user based on name extension number department and or location To use Phonebook 1 2 3 O1 Press the Superkey Press Phonebook Note If Phonebook is not displayed press More to display additional Superkey features Press Options to display Name Tel telephone number Dep department or Loc location Move between the information fields by pressing Next Field Enter the appropriate information in these fields using the dialing key pad Note Rather than pressing Options you can simply enter a last name to search on Press Lookup The number associated with the entered name is displayed If the name is not unique press Next Do one of the following a TO make the call press Call To exit press Superkey Queue Status To determine Queue Status 1 2
36. g elements Settings 16 User Information i My Phone Setup SCROLL BUTTONS Personal Softkeys Call Forwarding Call Notification Dialing Preferences On line een aaa R AE S 1 Scroll Buttons 2x Use to navigate through the Setting list 2 Settings list Each setting in this list provides access to a new window where you can view or configure specific settings for your 5235 IP Phone SETTING LIST NN0150 16 Items in the Setting list include User Information Use to specify the name and phone number displayed on your 5235 IP Phone My Phone Setup Use to customize the look and feel of your Phone shutter Personal Softkeys Use to enable Personal Softkey programming on your 5235 IP Phone Call Forwarding Use to create call forwarding profiles that identify where your calls are forwarded to based on the type of call answer for example Always Busy Internal Busy External No Answer Internal and No Answer External Call Notification Use to specify that the Phone shutter automatically displays when you are making or receiving calls Dialing Preferences Use to specify dialing preferences for internal and external numbers On line Help Displays a URL where you can access on line help for the 5235 IP Phone Screen Calibration Allows you to recalibrate the screen display if you notice that your phone is not performing as expected Brightness and Contrast Allows you to adjust the display b
37. he 5235 IP Phone Currently the available applications are the Conference Controller and the Web Browser You use the Applications shutter to open the available applications Applications 2 Applications Conference Controller Web Browser SETTING LIST NNO151 memi SCROLL BUTTONS 18 The Applications shutter provides the following elements e Scroll Buttons 7 used to navigate through application list The applications open within the Applications shutter For example as shown below the Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone For more information see Using the 5310 IP Conference Unit Z Applications Conference Controller REDIAL No 95659876 8 21am 16 DEC 03 reen me on J Meson RE eS 19 Using the on screen keyboard In many of the Touch Screens you are required to enter either text or numbers To enter this information simply press the field to display an on screen keyboard To enter information using the on screen keyboard 1 Press the appropriate letters or numbers to enter values in the Name or Number fields The following rules apply a To change the key or number set displayed in the on screen keyboard press Shift or Caps To display numbers and special characters only press 123 To return to a number and letter display press
38. he analog line To end the current analog call when an incoming call arrives e Press Cancel The current analog call ends and you are connected to the new caller Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure 1 Lift the handset The phone displays IP FAIL ANALOG CALL 2 Dial the number To answer a call using the analog line during an IP connection failure e Lift the handset The call is answered The phone displays IP FAIL ANALOG CALL 77 QA MITEL TM Trademark of Mitel Networks Corporation Copyright 2005 Mitel Networks Corporation All rights reserved
39. ilbox 3 4 Press Save Press on a message in your message list The saved message is removed from the new list and added to the saved list Delete a message To delete a message i Open the Messages shutter 2 Login to your mailbox 3 4 Press Delete Press on a message in your message list The next message in the message list is displayed If the last message in the list was deleted the Message Details window is closed 72 Add a message sender to contact list To add a sender to your contact list 1 Open the Messages shutter 2 Login to your mailbox 3 Press on a message in your message list 4 Press Copy to Contacts The contact is added to your contact list If the contact already exists in your contact list it is not added Forward a message to your email address You can only forward a message to your email address if the Forward to Email feature is enabled for your system If the To Email button is displayed but not enabled this means this feature has been purchased but is not enabled To forward a message to your email address 1 Open the Messages shutter 2 Login to your mailbox 3 Press on a message in your message list 4 Press To Email The message is forwarded to your email address If you have set your preference in the desktop user tool to delete messages when forwarding the message is removed and the next message in the list is displayed If there are no more messag
40. is listed Press the Call Forwarding setting Press New Press Profile Name An on screen keyboard displays Press the appropriate keys in the on screen keyboard to enter the profile name and press Save This profile name identifies where your phone calls will be forwarded to Select the check boxes opposite Call Forward categories as follows a Always forwards all your phone calls a Busy Internal forwards internal phone calls after several rings if your line is busy a Busy External forwards external phone calls after several rings if your line is busy No Answer Int forwards internal phone calls redirects your calls after several rings if you don t answer No Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer Note You can select one or more settings however the Always setting takes priority over all other settings For each of the Call Forward categories a Press the blank field to display the on screen keyboard a In the on screen keyboard enter the appropriate number a Press OK Press Save The edit window closes This profile is saved but it is not activated To activate this profile see Activate Call Forward Note Press Cancel at any time to exit this shutter without making any changes 46 ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed OBWNE Open the Settings shutter Press the scroll buttons z until the Call Forwardi
41. l Pressing a programmed key softkey in the Phone shutter For information on how to program keys see Programming Features On Your Keys Pressing the Message Hard Key on the phone This option must be specified in the Settings shutter For more information on how to specify this option see Program Message key In the Overview Touch Screen the status area displays information regarding the Messages shutter Messages Possible status values are 1 Not Ready Displayed during startup or if there is no communication established with the ICP No Mailbox Displays if the current prime DN does not have a mailbox 3 Logged In Displays when the user is currently logged into their mailbox 4 Logged Out Displays if the user is logged out of the mailbox and the message indicator is not on 5 Messages Displays if the user is logged out and the message indicator is on Indicates that you have Messages N If you open the Messages shutter and you are not logged into your voice mailbox the login window is displayed You can use this window to log into the voice mailbox assigned to this extension or to log in as a guest by pressing Connect as Guest 11 aig Mailbox account number ETE 3420 Please enter your passcode C PORS Cl C Remember my passcode clear Connect as Guest You can use the Messages shutter to browse through your messages Messages are displayed in the order of newest mess
42. l Missed Made or Answered calls To delete one call log 1 Open the History shutter 2 Press the tab that contains the call history log that you want to delete that is press All Missed Made or Answered 3 Press the call you wish to delete 4 Press Delete The next call in the list is displayed To delete all call logs 1 Open the History shutter 2 Press the tab that contains the group of logs that you want to delete For example if you want to delete all the calls you answered press the Answered tab 3 Press Delete All 4 In the confirmation display press Delete All the calls listed within this tab are deleted 48 Display call log details 1 Open the History shutter 2 Press the tab that contains the call logs that you want to display For example All Missed Made or Answered 3 Press the call log for which you require information The details area of the shutter indicates a status of the call Missed Made or Answered a whether the call is new status is bolded number and name if available of caller a duration of call if duplicate call duration of last call number of times the call occurred a indication if call is a Transfer or Conference call a Display other numbers in your call log by pressing the up or down buttons _ _ Add contact information from a call log to your People list 1 Open the History shutter 2 Press the tab that contains the call whose
43. l Routing is programmed 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent For more information on using the Line Interface Module line refer to Using the Line Interface Module Headset Operation To enable Headset Operation e Press the Headset key When Headset Operation is enabled the Headset icon is displayed beside the extension number To answer a call when Auto Answer is disabled e Press the line key with the flashing icon To hang up e Press the Cancel key To disable Headset Operation e Press the Headset key O 57 Headset Operation with Feature Control Switch IMPORTANT NOTE Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation If handset operation is required for an extended period of time you should press the Headset feature key to return the telephone to handset mode TO TO TO TO TO enable Headset Operation Press the Headset key that you programmed When Headset Operation is enabled the Headset icon is displayed beside the extension number answer a Call Press line key with the flashing icon or Quickly press and release the headset s feature control switch mute the headset microphone Press and hold
44. nated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press the key you have programmed to Direct Page or dial the appropriate feature access code 3 Do one of the following a TO page your prime page group press a TO page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code See Programming Features on Your Phone for instructions on programming features to your phone 3 Do one of the following a TO respond to a page from your prime page group press TO respond to a page from a specific page group dial the page group directory number 60 Speak Ease Users of the Speak Ease softkey can place a call by speaking the name of the person they wish to dial Soeak Ease enables you to have access to Mitel Networks Speech Server The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands To dial a call using Speak Ease 1 Press the key you have programmed to Speak Ease 2 Speak the name of the pe
45. ng setting is listed Press the Call Forwarding setting Press the appropriate Profile setting Press Activate CANCEL CALL FORWARD To cancel Call Forward U AUNE Open the Settings shutter Press the scroll buttons z until the Call Forwarding setting is listed Press the Call Forwarding setting Press the appropriate Profile setting Press None Turn Off Call Forwarding Messaging Callback To leave a Message Waiting Indication on a telephone when you hear busy or ringback tone 1 2 Dial the number If you hear a busy or ringback tone press the Leave A Msg key The MWI flashes on the phone you are calling When the recipient of your call presses the message key on the phone you called your Directory Number is displayed on that phones Touch Screen 47 USING CALL HISTORY Refresh your call history list You can browse through your logged calls using the History shutter If the shutter label indicates you have missed calls you can refresh your call history list to view these calls To refresh your call history list 1 Open the History shutter 2 Press the tab that corresponds to the call history list that you want to refresh For example All Missed Made or Answered 3 Press Refresh Your list is updated with any new calls and the shutter label is now blank Delete call logs You can delete a single call log or you can delete a group of call logs for example you may wish to delete Al
46. nternal numbers have four digits and should be dialed as such These rules apply only to numbers that you dial from your personal directory People shutter call logs History shutter and visual voice mail Messages shutter Note If no rules are specified for internal numbers all numbers are treated as external numbers Any preferences specified for internal numbers overrule preferences for external numbers To specify preferences for internal numbers 1 Open Settings shutter 2 Press the scroll buttons sz until the Dialing Preferences setting is listed Press the Dialing Preferences label Press the Internal Numbers label In the Internal Numbers shutter press the empty field In the on screen keyboard press the appropriate number to indicate the number of digits in an internal number 1 7 Note An internal number is considered any number less than or equal to the number you enter here Internal numbers are dialed as entered and not interpreted in any way 7 Press OK 8 Optionally press the check box for Show confirmation screen for external calls This option specifies that a dialing confirmation screen is displayed before the internal number is dialed 9 Press Save 10 Press Close Note If you do not close this screen the next time you open the Settings shutter this screen is displayed Note Press Cancel at any time to exit this shutter without making any changes P UT Ra 27 To specify
47. ot desk user is logged in You use the Phone shutter to use programmed keys and dial numbers 592 2122 ext 200 e STATUS PHONE DISPLAY PERSONAL SOFT KEYS PROGRAMMABLE KEYS Redial No 95659876 8 21 an 8 0CT 03 _Redial __ Forwarding Keys 1 f Kes2 Keys 3 TABS NNO146 Phone Display Displays information about the received call This information is provided by the 3300 ICP Personal Softkeys Keys that allow you to access specific call control features You can either use the default values supplied by the 3300 ICP or you can program the keys using the Settings shutter The programming available from the 3300 ICP is displayed only when the 5235 is in Idle Mode Programmable Keys Keys that can be programmed to launch specific call control features These keys are programmed using the Settings shutter The keys are numbered starting at the bottom right corner proceeding in a right to left direction up to the top left corner Key number 1 is always on the first tab in the bottom right hand corner and is the prime DN Tabs Allow you to display additional programmable keys Note Your prime line key is always in the bottom right hand corner of Tab 1 Using the People shutter The People shutter provides a single location for you to add delete and edit contact names and numbers You can also dial anyone on your contact list from the People shutter You launch the People shutter by
48. oves around your Open the Settings shutter Press the scroll buttons z until the Screen Calibration setting is listed Tap the center of the target with the stylus screen If the screen calibration is correct the system displays Screen calibration was successful At this point press OK If the screen calibration is incorrect the system displays Screen calibration failed Calibration will be repeated in 5 seconds Specify Call Notification Behavior To specify that the Phone shutter automatically displays when you are making or receiving calls 1 Open the Settings shutter 2 Press the scroll buttons sz until the Call Notification setting is listed 3 Press the Call Notification setting 4 Press the appropriate options to identify when you want the Phone shutter to display For example if you select the when making calls option each time the phone goes off hook to make a call the Phone shutter is displayed 5 Press Save Notes Press Cancel at any time to exit this shutter without making any changes e When the Conference Controller application is displayed the Phone shutter is not automatically displayed when making or receiving calls 26 Select Dialing Preferences You can specify dialing preferences for both internal and external numbers For example you can specify that all external numbers that you dial are prefixed by the number 9 or by the area code number 613 You can also specify that i
49. priate feature access code 3 Dial the number of the ringing station Calculator Calculator allows the 5235 IP Phone to be used as a basic four function calculator by using the telephone keypad display and softkeys To use the Calculator 1 Press the Superkey 2 Press Calculator Note If Calculator is not displayed press More to display additional Superkey features 3 Use the following to perform your calculations a Telephone keypad is the numeric keypad a key is the decimal point key a Softkeys provide Clear Entry Clear CE CLR x a Press Superkey to exit Change Language You can change the language display on your 5235 IP Phone using this feature Note that this only affects the prompts that are delivered to the set from the 3300 ICP To change language 1 Press Superkey 2 Press Change Language Note If Change Language is not displayed press More to display additional Superkey features 3 Press the language you wish to display the 3300 ICP prompts 52 Campon When you get a busy tone you can use the Campon feature to be notified when the busy party becomes available To Campon to a busy station e Press the Will Wait softkey To retrieve a call when you hear the Campon tone e You can use the Trade Call or Call Swap feature with the Trans Conf hardkey or a programmable line key Display Keys To determine what feature a key has been programmed with 1 Press Superkey 2
50. rd enter your passcode Press OK If you wish to have the system remember this passcode press the Remember my passcode check box Press Login 69 Log into your mailbox from another extension Note You can only login to your mailbox from one application at a time For example if you have logged in to your mailbox from the TUI 5140 5240 VVM or 5230 VVM an error message is displayed when you try to login to your mailbox from the Messages shutter To login to your mailbox from another extension Open the Messages shutter Press Connect as Guest Press the Mailbox account number field In the on screen keyboard enter your mailbox account number Press the Please enter your passcode field In the on screen keyboard enter your passcode Press Login See al a en Note If you wish to return to the owner login window press Back to Owner at any time Log out of your mailbox To logout of your mailbox e Press Logout This closes the Messages shutter Note After five minutes of inactivity you are automatically logged out of your mailbox and the Messages shutter closes When you close the Messages shutter you are not automatically logged out of your mailbox 70 Display message details To display details about a message 1 Open the Messages shutter 2 Login to your mailbox 3 Press on a message in your message list The window can display the following information about your message a Message type new
51. rightness and contrast of your 5235 IP Phone Screen Saver Allows you to specify a specific time of inactivity on your 5235 IP Set that triggers the screen saver to display Audio Feedback All the actions you perform in the shutters result in an audible beep This setting allows you to adjust the volume of the audio feedback as well as the error beeps Message Key Configuration Allows you to program the Message key to automatically launch the 5235 IP Phone Messages application Alternate Message Allows you to program your 5235 IP Phone to launch the Phone application when it receives messages types other than phone Calls Go To URL Allows you to enable third party URLs to display in the Web Browser application Clean Mode Freezes the screen so you can clean the screen without imputing any commands About 5235 I P Appliance This screen displays the software release 17 Using the Applications shutter The Applications shutter provides access to the available applications on the 5235 IP Phone You launch the Applications shutter by e Pressing the shutter label buttons amp or shutter label In the Overview Touch Screen the status area displays information regarding the Applications shutter Applications T Applications Possible values are e Not Ready Displayed during startup or if there is no communication established with the ICP e 2 Applications ndicates the number of available applications on t
52. rson you wish to call Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer e Press the key you programmed to Night Answer When you have enabled Night Answer this key is highlighted To disable Night Answer e Press the key you programmed to Night Answer Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press the key you have programmed to Flash Note You can program a key to single flash or double flash 2 Wait for dial tone 3 Dial the Centrex feature access code 61 Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone When you log in at the phone using your assigned Hot Desk User Extension Number the phone assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking Note All Hot Desking profiles have 24 programmable keys When you log in as a hot desk user all the data in the History shutter is updated for you You do not see any call logs for the phones registered DN
53. saved confidential urgent or recorded a Date time and duration of message In this window you can save play or delete the message You can send the voicemail to your email if the Forward to Email feature is enabled You can dial the message sender or add the message sender to your contact list in the People shutter 4 To view other messages and their details use the scroll buttons insert to move up or down through your message list Play a voice message To play a voice message 1 Open the Messages shutter 2 Login to your mailbox 3 Press on a message in your message list 4 Press the play button Control the play of the message via the following command buttons stop E pause Il go to the beginning of the message M go to the end of the message pa rewind the message by five seconds fast forward the message by five seconds gt gt Note The audio connection is terminated after 30 seconds of idle time 71 Dial message sender To dial the phone number of a message sender 1 Open the Messages shutter 2 Login to your mailbox 3 4 Press Dial Press on a message in your message list If there is no known number the Dial button is disabled If the number is internal the call is dialed immediately If the number is not internal dialing preferences specified in the Settings shutter are applied Save a message To save a message 1 Open the Messages shutter 2 Login to your ma
54. screen saver image if you wish the screen saver to be displayed If you do not press this checkbox only the set backlight is turned on 7 Press Save Ol 29 Program Message key The Message key on your 5235 IP Phone allows you to automatically place a call to your voice mail system You can also program this key to automatically launch the 5235 IP Phone Message application To program the Message application to automatically launch when you press the message key 1 Open the Settings shutter 2 Press the scroll buttons sz until the Message Key Configuration setting is listed 3 Press the Message Key Configuration setting 4 Press the check box opposite the text Launch the messages application instead of placing a call to my voice mail system 5 Press Save Program receipt of alternate message types You can program your 5235 IP Phone to launch the Phone application when it receives alternate messages types other than phone calls To program receipt of alternate message types 1 Open the Settings shutter 2 Press the scroll buttons sz until the Alternate Messages label is listed 3 Press the Alternate Mess ages label 4 Press the check box opposite the text Launch the phone application when an alternate message is displayed on my set 5 Press Save Enable URL displays on your 5235 IP Phone To enable third party URLs to display in the Web Browser application 1 Open the Settings shutter 2
55. ss the appropriate keys to enter a new name for the tab Press OK Note Press Cancel at any time to exit this shutter without making any changes 24 Specify Audio Feedback Options All the actions you perform in the shutters result in an audible beep The beep volume in the 5235 IP Phone is related to the volume of the speaker You can specify the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the audio feedback 1 Open the Settings shutter 2 Press the scroll buttons 2 until the Audio Feedback setting is listed 3 Press the Audio Feedback setting 4 Set the options using the appropriate actions described below Option Action Turn audio feedback Press Off for Error Beeps off for errors Adjust audio for errors Press a button between Low and High for Error Beeps Turn audio off for Press Off for Button Beeps button actions Adjust audio for Press a button between Low and High for Button button actions Beeps 5 Click Save Note Press Cancel at any time to exit this shutter without making any changes 25 Calibrate Screen Display Your 5235 IP Phone screen display is calibrated before the phone is shipped However if you notice that your phone is not performing as expected it may be necessary to recalibrate the screen display To calibrate the screen display 1 2 3 Continue tapping the center of the target as it m
56. system administrator Follow the verbal instructions to create your personal passcode and to record your name and greeting Set up forwarding for your Voice Mail oe ee Open the Settings shutter Press the scroll buttons z until the Call Forwarding setting is listed Press the Call Forwarding label Press New Press Profile Name An on screen keyboard displays In the on screen keyboard enter Voice Mail and press Save In all the fields put in the hunt group number provided by your System Administrator Press Activate 68 Log into your mailbox from your own extension Note You can only login to your mailbox from one application at the same time For example if you have logged in to your mailbox from the TUI 5140 5240 VVM or 5230 VVM an error message is displayed when you try to login to your mailbox from the Messages shutter To login to your mailbox from your extension 1 U AUN D Open the Messages shutter Note The mailbox number assigned to the prime extension of this phone is displayed From this window only the mailbox assigned to this extension can be logged into If this is not your mailbox number see Log into your mailbox from another extension If there is no mailbox associated with the phones primary DN the mailbox status is displayed as No Mailbox In this case see Log into your mailbox from another extension Press the Please enter your passcode field In the on screen keyboa
57. tablished or to add another party to an existing Conference 1 Press Trans Conf phone key a or the key that you have programmed to Trans Conf 2 Dial the number of the next party 3 Wait for an answer 4 Press the Trans Conf phone key A R or the key that you have programmed to Trans Conf To leave a Conference e Hang up or press the Cancel phone key Swap To call another party when you are in an established two party call 1 Press Trans Conf phone key A R Ms 2 Dial the number To alternate between the two parties e Press the Trade Calls softkey 44 Call Forward Call Forward lets you redirect incoming calls to an alternate number when your phone is busy when you re not answering or all the time PROGRAM CALL FORWARD You can create Call Forward profiles that identify where to send your incoming calls Once you create and save a Call Forward profile in the Settings Touch Screen you can enable or disable it at any time Notes e The None Profile is a default profile provided by the system It has no numbers programmed and is used to turn off Call Forwarding e The default profile is the 5235 IP Sets current call forwarding The dot next to the profile shows the current active profile e Only one call profile can be active at a time 45 To create a Call Forward profile Sk ee E Open the Settings shutter Press the scroll buttons z until the Call Forwarding setting
58. ur contact list Dial from your history list Dial from your messages list Answer a Call End a call Redial Redial Saved Number Handsfree Operation Auto Answer Using the Analog line CALL HANDLING Hold Transfer Conference Swap Call Forward Messaging Callback USING CALL HISTORY Refresh your call history list Delete call logs Display call log details Add contact information from a call log to your People list USING OTHER FEATURES Account Codes ACD Callback Call Pickup Calculator Change Language Campon Display Keys Day Night Do Not Disturb Override Intrude Paging Direct Paging Emergency Calls Headset Operation Headset Operation with Feature Control Switch Make Busy Message Waiting Indicator Music Group Paging Meet Me Answer Speak Ease Night Answer Trunk Flash Hot Desking Hot Desk Remote Logout Messaging Advisory Phonebook Queue Status Reminder Ring Adjust Speed Call Tag Call iv USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT Access the Conference Controller Turn the conference unit on and off Adjust the conference unit volume Place the conference unit in Presentation mode Exit the conference controller Mute the conference unit MESSAGING Set up your mailbox Set up forwarding for your Voice Mail Log into your mailbox from your own extension Log into your mailbox from another extension Log out of your mailbox Display message details Pla
59. verride this setting To use Override when you encounter a busy tone 1 Press the key you programmed as Override 2 Wait for an answer Paging To use Paging 1 Lift handset Press the key that you have programmed to Page 2 3 Dial the Paging zone number if required 4 Make the announcement 54 Direct Paging Direct Paging allows you to page a called party through the telephone speaker on that persons phone TO 1 2 3 4 To TO TO page a user at another extension Lift the handset Press the key you programmed to Direct Page Dial the extension number Speak to the dialed party after the tone If Handsfree Answerback has been turned on at your phone and you receive a Direct Page while your phone is idle or while you are on a handset or headset call a handsfree call will automatically be established after a single tone The following instructions assume that Handsfree Answerback is not enabled on your phone answer a Direct Page indicated by a single burst of tone Lift handset or Press MICROPHONE Q answer a page while using the handset Press MICROPHONE Q enable or disable Handsfree Answerback Press MICROPHONE Q while your phone is idle 55 Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numb
60. x in your number this step is not necessary and you are ready to go to step 10 10 Pess Save 11 Press Close Note If you do not close this screen before navigating away from it the next time you open the Settings shutter this screen is displayed You are now finished this procedure 28 Adjust Ringer Control You can only adjust the ringer control when the 5235 IP Phone is offhook To adjust the Ringer Volume while the 5235 IP Phone is offhook e Repeatedly press the volume control buttons located below the speaker to adjust the contrast Press the up button to increase volume and the down button to decrease volume Notes e If the phone is in talk state this action adjusts the volume of the handset headset or speaker e If the phone is idle this action adjusts the contrast Enable a screen saver You can specify a specific time to enable your screen saver or you can program it to turn on after a specific time period of inactivity on your 5235 IP Phone To enable a screen saver 1 Open the Settings shutter 2 Press the scroll buttons sz until the Screen Saver setting is listed 3 Press the Screen Saver setting 4 Specify the inactivity time which will activate the backlight switch to turn off a Press the minute field a Use the on screen keyboard to enter the number of minutes of inactivity that will trigger the screen saver to display Press OK 6 Press the check box opposite Show
61. y a voice message Dial message sender Save a message Delete a message Add a message sender to contact list Forward a message to your email address USING THE 5235 IP PHONE WEB BROWSER USING THE LINE INTERFACE MODULE Making and Answering Calls Using the Analog key Making and Answering Calls Using the Failover Mode 75 76 77 ABOUT THE 5235 IP Phone The Mitel 5235 IP Phone is a full feature enterprise class telephone that provides voice communication over an IP network It features a large backlit touch screen and provides users with real time access to applications and services such as web browsing directory management and visual voice mail Eight fixed feature keys and multiple Touch Screens provide convenient access to features such as Call History Logs Contacts list and many customizable user settings 5235 IP Phone supports Mitel Call Control MiNet protocols When used with a 3300 ICP the 5235 IP Phone IP user can access the feature rich set of 5235 Phone Applications The 5235 IP Phone supports Hot Desking and Clustered Hot Desking as well as Resiliency The 5235 is ideal for executives and managers and can be used as an ACD Agent or Supervisor Phone as well as a Teleworker Phone 00000 Q 6 NN0143 5235 IP Phone Features Feature 1 Stylus 2 Ring Indicator 3 Speaker 4 Touch Screen 5 Volume Control and Contrast Control 6 Fixed Function Keys 7 Key Pad 8 Handset Function Used to select
62. y option is enabled contact your System Administrator To answer a Call using the analog line 1 Lift the handset 2 Press the Line Interface Module key that is highlighted To answer a waiting call on the analog line Note If you have subscribed to an analog call waiting service you may use the hookswitch or press Cancel to answer a waiting analog call When you are on an analog call and a waiting analog call arrives you hear a beep This feature may not be supported in all regions To answer a waiting analog call or return to the original analog call 1 Do one of the following a Press and release the hookswitch Press Cancel 2 Press the key you have programmed as Line Interface Module To put a current call on hold to answer an incoming analog call e Press the highlighted Line Interface Module key 76 To switch between the current call and the held call when one of the calls is using the analog line do one of the following e If your current call is using the analog line press the flashing Line key of the held call The analog call is automatically put on hold e If your current call is using an IP line press the highlighted Line Interface Module key The IP line is automatically put on hold To end a current call when an incoming analog call arrives e Press Cancel amp and then press the highlighted Line Interface Module key The current call ends and you are connected to the caller on t

Mitel 5235 Telephone User Manual

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