DeWalt 267644-001 Laptop User Manual
Contents
1. 200 5 1 7 CD and DVD Drive Problems 1 10 Infrared Communications Problems 1 13 Modem Problems 0000 eee ee 1 15 PC Card Problems 0 0 00 0000 ae 1 19 Keyboard and Pointing Device Problems 1 20 Hard Drive Problems Primary Hard Drive 1 22 Hard Drive Problems Secondary Hard Drive 1 23 Power Problems 00 000 eee eee 1 24 Games Problems 0 00000 cease 1 25 Display Problems 00005 1 26 Internet Problems 0000 0000 1 27 Memory Problems 2 0 5 1 27 USB Problems 00 000 a 1 28 Troubleshooting iii 1 Problems and Solutions Solving Common Problems Problems that occur while using the notebook may originate with the notebook the operating system a software application or an external device attached to your notebook This guide is designed to describe solutions to enable you to troubleshoot problems yourself or obtain help from Compaq For general problems that may originate with the notebook refer to the Quick Solutions Checklist in this guide For problems that may originate with your hardware refer to the Hardware Guide on this CD To check your notebook configuration and run diagnostic tests refer to the Software Guide on this CD For problems that may not originate with the notebook refer to the documentation included with your software application external device2. Problem Hard drive cannot be accessed Possible Cause The notebook may have DriveLock protection enabled on the drive Solution To set or remove passwords refer to the security section in the Software Guide on this CD DriveLock settings cannot be accessed in Computer Setup The DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the notebook Turn the notebook off Then turn it back on and press F10 when the F10 ROM Based Setup message is displayed in the lower left corner of the screen System does not recognize a hard drive The drive is damaged Replace the drive A CAUTION Only advanced users should replace the hard drive For technical support refer to the Worldwide Telephone Numbers booklet included with the notebook 1 22 Troubleshooting Problems and Solutions Hard Drive Problems Secondary Hard Drive Problem System does not recognize a hard drive Possible Cause The drive is not seated properly Solution Remove then reinsert the drive The drive was inserted while the system was on in Standby or in Hibernation Shut down the notebook before inserting or removing a hard drive The drive is damaged If you have access to another drive use that drive to verify the source of the problem System cannot start up from a secondary hard drive The drive does
3. Remove any objects between the two infrared ports that could be interfering with the line of sight data transmission Troubleshooting Problems and Solutions Infrared Communications Problems Continued Problem System does not initiate Standby while infrared port is enabled Modem Problems Problem Modem does not work Possible Cause The system cannot initiate Standby while Infrared Monitor search is enabled Possible Cause Modem cable is not plugged into the correct notebook jack Solution Disable Infrared Monitor search in your operating system Solution To find the right jack refer to the external components information in the Hardware Guide on this CD Incorrect line type pulse or tone is selected Make sure the correct line type has been selected Refer to the Modem and Networking Guide on this CD for details Modem is connected to a digital line Connect the modem to a standard analog telephone line and reestablish the connection No dial tone with or without No dial tone message You are not in your home country and the modem does not recognize the local dial tone Refer to the Modem and Networking Guide on this CD for instructions on using the modem in another country Troubleshooting 1 15 Problems and Solutions Modem Problems Continued Problem No dial tone with or without No dial tone message conti
4. Troubleshooting Index 1 Index P passwords providing to service provider 14 PC Card problems 1 19 playing games problems encountered 1 25 pointing stick problems 1 20 power battery pack problems 1 7 power problems 1 24 primary hard drive problems 1 22 Q quick solutions checklist 1 2 R real time clock 1 7 recording problems 1 6 S screen problems 1 26 secondary hard drive problems 1 23 sound problems 1 5 speaker problems 1 5 Standby problems with CDs and DVDs 1 10 problems with Infrared 1 15 T technical support calls gathering information prior to 1 4 TouchPad problems 1 20 U URL problems 1 27 USB problems 1 28 V vents preventing overheating 1 3 volume control problems 1 5 W Web problems 1 27 Index 2 Troubleshooting
5. Remove drive media before initiating Standby or Hibernation DVD player performance is poor when running other programs simultaneously DVD playback requires large amounts of processing power the system cannot process other tasks simultaneously at maximum performance To provide maximum performance close all other programs while playing DVD media It may also be necessary to restart Windows to free all resources Display is corrupted when playing some Copyright material at the beginning of Wait a few seconds for video corruption to clear DVD movies the movie causes up If it does not clear momentary corruption up then stop and restart the DVD movie 1 12 Troubleshooting Problems and Solutions Infrared Communications Problems Problem Cannot link with another infrared equipped notebook or device Possible Cause Infrared software is not running on both devices Solution Install infrared software on the second device and start the program on both devices Infrared Monitor search is disabled Enable the Infrared Monitor search in your operating system Target device is not IrDA compliant Check the documentation of the target device to ensure compatibility and proper setup The application is not set to the correct COM port Check your operating system to determine which COM port the software is set to If necessary change the COM port settings
6. or operating system For Compaq support refer to Preparing to Call Technical Support and Using the World Wide Web in this guide To locate a Compaq authorized dealer reseller or service provider refer to the Worldwide Telephone Numbers booklet included with the notebook Troubleshooting 1 1 Problems and Solutions Quick Solutions Checklist Q To shut down a system that is not responding when Windows shut down procedures cannot be used refer to the emergency shut down procedures outlined in the Hardware Guide on this CD E Is adequate power available to the notebook m If the notebook is connected to an electrical outlet are the power cord and external AC Adapter cable connections secure LI Is the electrical outlet providing power d Is the battery pack fully charged Q For details about managing battery power refer to the battery pack information in the Hardware Guide on this CD E Did you remove a diskette from the drive before turning on the notebook Failure to do so can prevent the notebook from booting up Q For instructions on downloading ROM updates refer to the Software Guide on this CD 1 2 Troubleshooting Problems and Solutions E Is the notebook positioned to allow adequate ventilation Q To prevent overheating do not obstruct the vents Do not allow a hard surface such as an adjoining optional printer or a soft surface such as c
7. problem resolution call Compaq Technical Support To receive the fastest possible solution run Compaq Diagnostics before you call See the Software Guide on this CD for instructions Have the following information available when you call Technical Support The notebook Serial number Purchase date on invoice Conditions under which the problem occurred Error messages that have occurred Hardware configuration Hardware and software you are using Type of printer connected Printed information from Compaq Diagnostics or a list of the devices and error messages received E Configuration settings including contents of the system files If you take the notebook to a Compaq dealer reseller or service provider for service remember to remove any power on or setup passwords you have set or provide the passwords to the service provider Troubleshooting Problems and Solutions Problem Solutions Table Audio Problems Problem No sound Possible Cause Volume has been muted or turned down Solution Use volume buttons or the volume control icon on the taskbar to adjust the volume Volume has been muted and the volume control icon is missing from the taskbar To display the volume control icon refer to the audio information in the Hardware Guide on this CD Internal speakers produce no sound External speakers headphones or a headset are connected to the notebook Use the ext
8. the initiated the notebook notebook to an reached a low battery external power or critical low battery source condition 2 Exit Hibernation 3 Restart the communications software application Your service provider Ask your service may have entered an provider if idle time on inactivity timeout the line terminates the connection The modem software Refer to the Software needs to be upgraded Guide on this CD for details on downloading software driver updates 1 18 Troubleshooting Problems and Solutions PC Card Problems Problem Notebook does not beep when PC Card is inserted but PC Card works Possible Cause Volume is muted Solution Use volume buttons or the volume control icon on the taskbar to adjust the volume PC Card beeps have been disabled To enable PC Card beeps refer to the power management section in the Software Guide on this CD Notebook does not beep when PC Card is inserted and PC Card does not work PC Card is upside down Remove the PC Card then reinsert it with the label side up The PC Card is recognized but not configured correctly To configure your PC Card refer to the PC Card information in the Hardware Guide on this CD Also refer to he documentation included with the PC Card The PC Card is defective Try the PC Card in another notebook to verify the source of the problem Notebook beeps once when PC Card is inser
9. COMPAQ Troubleshooting Compaq Notebook Series Document Part Number 267644 001 April 2002 This guide gives you steps to troubleshoot minor problems yourself and obtain support from Compaq It presents common problems users may encounter and provides solutions and resources 2001 Compaq Information Technologies Group L P Compaq the Compaq logo Evo and Presario are trademarks of Compaq Information Technologies Group L P in the U S and or other countries Microsoft and Windows are trademarks of Microsoft Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Troubleshooting First Edition April 2002 Document Part Number 267644 001 Contents Solving Common Problems Quick Solutions Checklist Using the World Wide Web Preparing to Call Technical Support Problem Solutions Table Audio Problems 000 0005 Battery Problems
10. Replace the battery pack Troubleshooting Problems and Solutions CD and DVD Drive Problems Problem System does not recognize a CD or DVD drive Possible Cause The drive is not seated properly Solution Remove then reinsert the drive System software does not support the drive Install drivers and or a system ROM upgrade as instructed in the drive documentation The drive is damaged To verify that the problem is with the drive try using another drive in the same bay The notebook is running a retail version of the operating system and the drive was inserted while the system was on in Standby or in Hibernation Shut down the notebook reinsert the drive then turn on the notebook amp To prevent possible video and audio degredation and loss of audio or video playback functionality do not initiate Standby or Hibernation while using drive media The system is infected with a virus Run an up to date virus scan utility Notebook does not beep 3 times when CD or DVD drive is inserted but drive is recognized The notebook is off in Standby or in Hibernation The notebook beeps to indicate a successful insertion or removal of a drive only when the notebook is on Troubleshooting Problems and Solutions CD and DVD Drive Problems Continued Problem CD or DVD drive cannot read a CD or DVD disc Possible Cause The disc i
11. arpet or fabric to block the airflow E Have files been scanned for viruses E Was the notebook shut down through the operating system Failure to do so can corrupt files If the problem relates to an external device L1 Is the device securely connected LI Is the device receiving reliable electrical power L1 Is the device turned on Q Some devices such as monitors printers and parallel devices must be turned on before the notebook is turned on 1 Are all necessary device drivers installed Using the World Wide Web A range of Compaq support services are available on the Compaq Web site You can browse the reference information or contact support and submit questions via email You can also find technical assistance from peers via Compaq Forums and Communities For home home office and small business support type the following in your Web browser address field compaq com consumersupport Troubleshooting 1 3 Problems and Solutions For commercial business support type the following in your Web browser address field compaq com support If the notebook is not connected to the Internet refer to the Worldwide Telephone Numbers booklet included with the notebook to contact a support technician or a Compaq authorized dealer reseller or service provider Preparing to Call Technical Support D If you cannot solve a problem using the troubleshooting guidelines in this book and need immediate
12. ernal speakers headphones or headset Or use the internal speakers by disconnecting the external speakers headphones or headset External speakers headphones or a headset produce no sound Volume is muted or turned down Use volume buttons or the volume control icon on the taskbar to adjust the volume Adjust the volume from within the operating system or software application The wrong jack is being used To find the right jack refer to the external components information in the Hardware Guide on this CD Troubleshooting Problems and Solutions Audio Problems Continued Problem External microphone does not work Possible Cause The wrong jack is being used Solution To identify the right jack refer to the external components information in the Hardware Guide on this CD The recording source is not selected in the software Select the recording source in the software application Refer to the documentation included with the device for more information The recording level volume needs adjusting Adjust the recording level volume from within the software application Refer to the documentation included with your device for more information Troubleshooting Problems and Solutions Battery Problems Problem Battery light is blinking Possible Cause The battery pack is the only source of power and the notebook has entered a lo
13. from within the software application Refer to the documentation included with your software for instructions Baud rate number of bits stop byte or parity conflict Select the same baud rate number of bits stop byte and parity setting for both devices A physical condition is causing a data transmission problem Refer to Data transmission problem in this table Troubleshooting 1 13 Problems and Solutions Infrared Communications Problems Continued Problem Data transmission problem Possible Cause Direct sunlight energy saving fluorescent light or flashing incandescent light is close to the infrared connections Solution Remove the interfering light source s or move the infrared ports closer together or select a slower fixed baud rate for each device Interference from other infrared equipped devices Keep infrared equipped remote control units such as wireless headphones pointed away from the infrared connection Dirty infrared lens Clean the lens with a lint free cloth Distance Move the infrared ports closer together They should be no more than 3 feet 1 meter apart Movement Do not move either unit during data transmission Orientation Adjust the infrared ports so that the maximum capture angle is 30 degrees Ports must be aligned so they re no more than 15 degrees off center Physical obstruction
14. nabled Toggle Fn num Ik to enable the embedded numeric keypad Hotkeys do not work on an external keyboard Hotkeys commands are implemented differently on an external keyboard Refer to the keyboard information in the Hardware Guide on this CD for details 1 20 Troubleshooting Problems and Solutions Keyboard and Pointing Device Problems Continued Problem External mouse does not work Possible Cause The external mouse is not supported or does not have the correct drivers installed Solution Ensure that the drivers included with your mouse have been installed The mouse is dirty Refer to the instructions in the Maintenance Shipping and Travel Guide on this CD to clean your mouse Keys on the notebook keyboard are sticking or not responding properly The keyboard is dirty Refer to the instructions in the Maintenance Shipping and Travel Guide on this CD to clean your keyboard A keyboard or pointing device connected through the USB connector does not work USB legacy support is not enabled Refer to the Hardware Guide on this CD for instructions on enabling legacy USB devices Internal keypad won t work External keypad is connected to the PS 2 jack on the port replicator Use external keypad or disconnect it to use internal keypad Troubleshooting 1 21 Problems and Solutions Hard Drive Problems Primary Hard Drive
15. not have the necessary files to start up and operate the notebook Start up the notebook from the hard drive supplied with the notebook Drive boot order may not be set up correctly in MultiBoot Check the drive boot order in Computer Setup Refer to the Software Guide on this CD for information on Computer Setup and Multiboot The system can access but not start from a hard drive in a port replicator Insert the drive into the notebook Troubleshooting 1 23 Problems and Solutions Power Problems Problem Notebook will not turn on when connected to external power while battery pack is in the notebook Possible Cause Battery pack may be defective Solution Remove or replace the battery pack Notebook turned off while it was left unattended and power standby light is off System initiated Hibernation Exit Hibernation To change a Hibernation timeout refer to the power section in the Software Guide on this CD Notebook turned off while it was left unattended and will not turn on System initiated Hibernation or shut down because of a critical low battery condition 1 Connect the notebook to an external power source or replace the battery pack with a charged battery pack 2 Exit Hibernation Notebook unexpectedly initiated Standby or turned off The maximum operating temperature was exceeded Move the notebook to a cooler envir
16. nued Modem sounds are not audible Possible Cause Telephone service is not connected to the telephone wall jack Solution Connect a telephone to the wall jack If you do not hear a dial tone contact your telephone service provider A shared telephone line is in use Make sure another telephone or modem is not using the telephone line Modem is connected to a digital line such as an office PBX line System sound is muted or turned down Connect the modem to a standard analog telephone line and reestablish the connection Use volume buttons or the volume control icon on the taskbar to adjust the volume Modem does not dial correctly Call waiting feature may be interfering Disable call waiting feature before dialing For information about disabling call waiting and to obtain the disable call waiting code for your dialing area consult your local telephone service provider When using the modem in another country it may be necessary to dial a prefix such as 0 or 1 Dial 0 or 1 before dialing the number Troubleshooting Problems and Solutions Modem Problems Continued Problem Modem does not connect at highest speed Possible Cause Line conditions in your area or in the area you are calling may not support the highest connect speeds Solution Have your telephone line checked by your local telephone service p
17. onment and allow it to return to room temperature Make sure the notebook vents and exhaust fan are not obstructed 1 24 Troubleshooting Problems and Solutions Power Problems Continued Problem System does not initiate Standby Games Problems Problem Game frequently stops responding or locks up Possible Cause The system cannot initiate Standby while Infrared Monitor search is enabled Solution Disable Infrared Monitor search in your operating system The system cannot initiate Standby while a CD or DVD disc is in the system and auto insert notification is turned on Possible Cause Game was not set up properly when installed Remove the CD or DVD disc Solution Reinstall the game noting any settings and default selections that pertain to your notebook then restart the game Minimum hardware and software requirements set by the manufacturer are not met Review the game documentation or call the manufacturer to verify the required hardware and software Troubleshooting 1 25 Problems and Solutions Display Problems Problem Characters on notebook display are dim Possible Cause Notebook is in direct light Solution Move the notebook or tilt the display Screen brightness is set low To increase screen brightness press the brightness hotkeys Refer to the Hardware Guide on this CD for the hotkey settings Displa
18. ons USB Problems Continued Problem Possible Cause Solution A device for example USB legacy support is To enable USB legacy the keyboard or mouse disabled support refer to the connected through the Software Guide on this USB connector does CD for Computer Setup not work before the information operating system loads Troubleshooting 1 29 A audio problems 1 5 B battery pack problems 1 7 1 9 Cc CD problems 1 10 clock problems with date and time 1 7 Compaq Diagnostics 1 4 Compaq Web sites commercial 1 3 consumer 1 3 cursor problems 1 20 D date and time problems real time clock battery 1 7 display problems 1 12 1 26 drive media problems 1 10 DVD problems 1 10 E embedded numeric keypad problems 1 20 external keyboard problems 1 20 external mouse problems 1 21 H hard drive problems primary hard drive 1 22 secondary hard drive 1 23 Index help calling Compaq technical support 1 4 Hibernation problems with CDs and DVDs 1 10 l infrared problems 1 13 internal keyboard problems 1 21 internal modem problems 1 27 Internet problems 1 27 Internet Service Provider ISP problems 1 27 K keyboard problems 1 20 L low battery problems 1 7 M memory problems 1 27 modem problems 1 15 monitor problems 1 26 mouse problems 1 21 movies DVD problems 1 12 N numeric keypad problems 1 20 O optical drive problems 1 10 overheating keeping vents unobstructed 1 3
19. rovider Try dialing an alternate telephone number for the service you are using Another device on your telephone line may be causing interference Hang up an extension telephone and disconnect any other devices that may be using the same phone line then redial your service provider There is noise on the telephone line Use another telephone line Fax transmissions do not work Another communications software application is open Close the other communications application The wrong printer driver is selected Verify that you have selected the correct printer driver Characters are garbled or transfer rates are slow There is noise on the telephone line Request a telephone line filter from your local telephone service provider Troubleshooting 1 17 Problems and Solutions Modem Problems Continued Problem Possible Cause Solution Modem loses Call waiting feature may Disable call waiting connection be interfering with the feature before dialing connection For information about disabling call waiting and to obtain the disable call waiting code for your dialing area consult your local telephone service provider Another device on your Hang up an extension telephone line may be telephone and causing interference disconnect any other devices that may be using the same telephone line then redial Hibernation was 1 Connect
20. ry message is displayed Wrong URL or the site is no longer available Verify the URL or try another URL Too many people trying to visit the same site at the same time Possible Cause All available memory is used by open programs and memory is needed for the desired task Visit the site at another time Solution Close one or more programs and retry If this does not solve the problem restart Windows to recover additional memory Troubleshooting 1 27 Problems and Solutions USB Problems Problem External device connected to the USB connector does not work Possible Cause The external device does not start up Solution If the external device requires external power ensure that it is plugged into the electrical outlet correctly The external device is defective Try the external device in another USB connector on your notebook or a USB connector on another notebook to verify the problem USB device needs a driver update Check with your USB device manufacturer for updated drivers External device produced an overcurrent event Connect the external device to another USB connector or if the device can use external power connect it to an electrical outlet Resource conflict in device manager Check the device manager in the operating system for resource conflicts and change the resources 1 28 Troubleshooting Problems and Soluti
21. s charging battery pack does not charge Possible Cause AC power is not connected to the notebook Solutions Check the power source Battery pack is already fully charged No action is required Battery pack was exposed to temperature extremes Allow time for the battery pack to reach room temperature The battery pack has reached the end of its useful life Replace the battery pack Troubleshooting Problems and Solutions Battery Problems Continued Problem Battery pack charge does not last as long as expected Possible Cause Battery conservation settings practices and procedures are not set optimally Solutions To optimize battery settings refer to the battery conservation information in the Hardware Guide on this CD Battery pack has partially self discharged Refer to details on storing a battery pack in the Hardware Guide on this CD Battery pack is being exposed to temperature extremes Keep the battery pack within recommended operating and storage temperature ranges Refer to the notebook specifications in the Hardware Guide on this CD Battery charge displays do not accurately report the charge remaining The battery pack requires calibration Calibrate the battery pack Refer to the battery pack calibration procedures in the Hardware Guide on this CD The battery pack has reached the end of its useful life
22. s upside down or not seated properly Solution Reinsert the disc with the label facing up and verify that the disc is securely snapped down on the spindle The disc may not be supported by the drive Use only discs that are supported A DVD disc cannot be used in a CD drive CD DVD drive takes too long to start The DVD drive must determine the type of media being played before it can start Wait at least 30 seconds to let the DVD drive determine the type of media being played If the disc still does not start contact Compaq support System cannot start up from a CD or DVD disc A disc in the CD or DVD drive is not bootable Insert a bootable disc into the drive CD or DVD boot ability is disabled To enable CD or DVD boot ability refer to the Multiboot information in the Software Guide on this CD The system can access but not start from a CD or DVD drive in a port replicator Insert the drive into the notebook Troubleshooting 1 11 Problems and Solutions CD and DVD Drive Problems Continued Problem System does not initiate Standby or Hibernation while a CD or DVD disc is in use Possible Cause To protect the notebook from possible video degradation and or loss of audio and video playback functionality the notebook should not initiate Standby or Hibernation while optical media is being used Solution Stop the DVD or CD playback
23. ted and PC Card does not work You are trying to access a storage PC Card using the wrong drive letter For PC Card configuration information refer toHardware Guide on this CD Troubleshooting 1 19 Problems and Solutions PC Card Problems Continued Problem Notebook beeps twice when a storage PC Card is inserted but the PC Card does not work Possible Cause The storage PC Card is not formatted Keyboard and Pointing Device Problems Problem Cursor will not respond or jumps to a different location while you are typing Possible Cause TouchPad needs to be cleaned Solution Verify or change the drive letter assignment For instructions refer to your operating system documentation To format a PC Card refer to the documentation included with the card Solution Wipe the TouchPad with a damp cloth and wipe it dry TouchPad sensitivity settings may need adjustment Refer to the Hardware Guide on this CD to set preferences for the TouchPad Pointing stick cursor continues to move or is difficult to control Routine cursor drift Stop using the pointing stick for a few seconds and the cursor will stabilize Typing keys results in numbers instead of letters The embedded numeric keypad is enabled Toggle Fn num Ik to disable the embedded numeric keypad Embedded numeric keypad doesn t work The embedded numeric keypad is not e
24. w battery condition Solutions Connect the notebook to external power or initiate Hibernation and replace the battery pack with a fully charged battery pack Refer to the battery pack chapter in the Hardware Guide on this CD for details Battery light is blinking and the notebook initiates Hibernation Notebook has entered a critical low battery condition and has initiated Hibernation Connect the notebook to external power or insert a fully charged battery pack Refer to the battery pack chapter in the Hardware Guide on this CD for managing low battery conditions The power suspend light blinks briefly and the notebook shuts down Notebook has entered a critical low battery condition with Hibernation disabled Unsaved work will be lost Immediately connect the notebook to external power Refer to the battery pack chapter in the Hardware Guide for details on managing battery power Battery pack is warm after charging Warming occurs normally during charging No action is required Date and time must be reset each time the notebook is turned on The battery that backs up the real time clock has reached the end of its useful life Contact your Compaq authorized service provider to replace the real time clock battery Troubleshooting Problems and Solutions Battery Problems Continued Problem Battery light does not turn on to indicate that battery pack i
25. y is blank Standby has been initiated Exit Standby Refer to the Software Guide on this CD for details about Standby and other power settings Hibernation has been initiated Exit Hibernation Refer to the Software Guide on this CD for details about Hibernation and other power settings Characters are garbled or the display flashes when your notebook is connected to an external monitor The external monitor display is selected The external monitor s resolution is set too high for your notebook To switch between the external monitor and notebook display press the display switch hotkeys Refer to the Hardware Guide on this CD for the hotkey settings Restart your notebook and reset the display settings 1 26 Troubleshooting Problems and Solutions Internet Problems Problem Possible Cause Solution Cannot connect to the Internet Internet service provider ISP account is not set up properly Verify your Internet settings or contact your ISP for assistance Internal modem is not set up properly Reconnect the modem and redial your service provider To set up your modem refer to the Modem and Networking Guide on this CD Easy Access buttons do not respond ISP connection is not established Reconnect to your ISP and retry the Easy Access buttons Cannot browse a selected Web site Memory Problems Problem Insufficient memo
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