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Cisco Systems 7960G IP Phone User Manual

1. EE Keats tek BELTRAN DATA Zieser MARINEREN FARSI SMA ELIE eS Se fe DEBER IEE SA RRL DIER OL 10776 01 kk XEDOSBELIEGI Ek DERT 24179 RIERSIRDER TANT RI HED Translated Safety Warnings 2288 lt E amp L EN DODEEERERELTBLT SS ESM 2 0 352 YH NE 0141 ASS SAA AA RAS SOL WME A ae 301 USUC SHA SASS 8012 HO EI I E ges Soo NE HAS AO AVS ALS 21 DEU PEM te HSS SATA Ol SAS SH HETE HAS ere AVE BIES FONAL Ol AA AFSS BAS Ale Aviso INSTRUC ES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc se encontra em uma situac o em que h risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de prevenc o de acidentes Use o da declarac o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham o dis
2. FONTOS BIZTONS GI ELO R SOK Ez a figyelmezeto jel vesz lyre utal S rill svesz lyt rejto helyzetben van Mielott b rmely berendez sen munk t v gezte legyen figyelemmel az slektromos ramk r k okozta kock zatokra s ismerkedjen meg a szok sos balesetv delmi elj r sokkal A kiadv nyban szereplo figyelmeztet sek ford t sa a k sz l khez mell kelt biztons gi figyelmeztet sek k z tt tal lhat a ford t s az egyes figyelmeztet sek v g n l that sz m alapj n keresheto ORIZZE MEG EZEKET AZ UTAS T SOKAT
3. Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID administrator about a suspicious or harassing call Your phone plays a tone and displays the message MCID successful 40 OL 10776 01 Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or spe
4. High priority call Highest priority call Selected Device Handset in use Headset in use 3 Speakerphone in use Message waiting Video enabled Option selected Feature enabled e eq te Phone service URL assigned Button Icons Messages Ka Services Q Help Directories au Settings Q9 Speaker Q Mute Headset Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 12 Connecting Your Phone 13 An Overview of Your Phone 16 Understanding Buttons and Hardware 16 Understanding Touchscreen Features 19 Choosing Touchscreen Items 20 Cleaning and Maintaining the Touchscreen 20 Understanding Feature Buttons and Menus 21 Understanding the Help System on Your Phone 21 Understanding Lines vs Calls 22 Understanding Line and Call Icons 22 Understanding Feature Availability 22 Basic Call Handling 23 Placing a Call Basic Options 23 Placing a Call Additional Options 24 Answering a Call 25 Ending a Call 26 Using Hold and Resume 26 Using Mute 27 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 iii Switching Between Multiple Calls 27 Viewing Multiple Calls 28
5. Jonn NIN NINN amy Opomena Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 Ostrze enie Upozornenie WA NE INSTRUKCJE DOTYCZACE BEZPIECZE STWA Ten symbol ostrze enia oznacza niebezpiecze stwo Zachodzi sytuacia kt ra mo e powodowa obra enia ciata Przed przystapieniem do prac przy urzadzeniach nale y zapozna sie z zagro eniami zwiazanvmi z uktadami elektrycznymi oraz ze standardowymi rodkami zapobiegania wypadkom Na ko cu ka dego ostrze enia podano numer na p
6. Press Delete 48 OL 10776 01 If you want to Then Dial from call log 1 Choose p Missed Calls Placed Calls or Received Calls while not on 2 another call Highlight a call record 3 If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete thenumber press EditDial followed by Delete You may need to press the more softkey to display Delete Go off hook to place the call Choose up Missed Calls Placed Calls or Received Calls Highlight a call record Dial from a calllog while connected to another call SN gt gt If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Confrn Creates a conference call with all parties including you Press Confrn again after dialing to complete the action e EndCall Disconnects the first call and dials the second Tip To view the complete call record of a multiparty call for example of call that has been forwarded or transferred to you highlight the call record and pres
7. BEZPE NOSTN POKYNY Tento upozor uj c symbol ozna uje nebezpe Jste v situaci kter by mohla zp sobit nebezpe razu Pred prac na jak mkoliv vybaven si uv domte nebezpe souvisejici s elektrick mi obvody a seznamte se se standardn mi opat en mi pro p edch zen raz m Podle sla na konci ka d ho upozorn n vyhledejte jeho p eklad v p elo en ch bezpe nostn ch upozorn n ch kter jsou p ilo ena k za zen USCHOVEJTE TYTO POKYNY 2HMANTIKE2 OAHTIE gt A2OAAEIA2 AUTO ro TIPOEI OTTOINTIKO CUJIBOAO On pa vel BP GKEOTE oe kar oraor amp va TIPOKAA CE rpauparicp Mpiv EPVAOTE TE OE OTTOIO NTTOTE ESOTTAICH VA XETE UTTOWN roug KIVOUVOUG TOU OXET OVTAI UE TA NAEKTPIK KAI va EXETE egolkelwBeg UE TIG OUV BEIG rrpakriK g yia TNV ATUXNM TWV Xpnoiporroinore TOV O AUONS Trou TTAP XETAI TEAOG TIPOEI OTTOINONG VIA va EVTOTT GETE TN LET PPAJC TNG OTIC peradopaop veg TIPOEIDOTIOINGEIG CUVODE OUV TN CUOKEU AYTE2 TI OAHFIE OL 10776 01 MINTN nin va NIMIN 2175 ANN NJ20 non nr MANTA n o NIN y INY 72 TIN DY TIAVNY 197 ny vy9 DNA DN INI n nun n zayna NDNA NIDO VTM 79072 VNNYN nnixn NVM NAMNA n n NN ANN TI NANTN 72 YW PANN NMINN NIDAIXNU NNNMNNN nin oan
8. If you want to Then see Place a call using the handset Pick up the handset and enter a number An Overview of Your Phone page 16 Place a call using the Press and enter number Using a Handset speakerphone Headset and Speakerphone page 44 Place a call using a headset Press and enter a number Or if Q Using a Handset is lit press New Call and enter a number Headset and Speakerphone page 44 Redial a number Press Redial to dial the last number or Using Call Logs page 48 press the Navigation button with the phone idle to see your Placed Calls Place a call while another call 1 Press Hold Using Hold and Resume is active using the same line Press New Call page 26 2 3 Enter a number 1 Dial from a call log Choose gt Missed Calls Using Call Logs page 48 Received Calls or Placed Calls 2 Press the listing on the touchscreen Tips e Youcan dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset pressing the number on the touchscreen or pressing Dial Q When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial press the number or scroll to it and go off hook f you make a mistake while dialing press to erase digits
9. 3 vi OL 10776 01 A Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press on the phone when you need assistance Review safety information See Safety and Performance Information page 2 Connect your phone See Connecting Your Phone page 13 Use your phone after it is installed Start with An Overview of Your Phone page 16 Learn what the button lights mean See Understanding Buttons and Hardware page 16 Learn about the touchscreen See Understanding Touchscreen Features page 19 Make calls See Placing a Call Basic Options page 23 Put calls on hold See Using Hold and Resume page 26 Mute calls See Using Mute page 27 Transfer calls See Transferring Calls page 29 Make conference calls See Making Conference Calls page 31 Set up speed dialing See Speed Dialing page 34 Share a phone number See Using a Shared Line page 36 Use your phone as a speakerphone See Using a Handset Headset and Speakerphone page 44 Change the ring volume or tone See Using Phone Settings page 46 View your missed calls See Using Call Logs p
10. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 23 Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is active using a different line 1 2 Press 2 for a new line The first call is automatically placed on hold Enter a number Using Hold and Resume page 26 Speed dial a number Do one of the following Press 2 a speed dial button Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 34 Dial from a corporate 1 Choose Gaai gt Corporate Using Call Logs page 48 directory on your phone Directory name can vary 2 Enter a name and press Search 3 Highlight a listing and go off hook Dial from a corporate 1 Open a web browser go toa Customizing Your directory on your personal WebDialer enabled corporate Cisco Unified IP Phone on computer using directory the Web Cisco WebDialer 2 Click the number that you want to http www cisco com dial univercd cc td doc product voice c_ipphon index htm Use Cisco CallBack to receive 1 Press CallBack while listening to Your system administrator notification when a busy or the busy tone or ring sound ringing extension is available 9
11. If you want to Then Log out of hunt groups to temporarily block hunt group calls Press HLog Your phone screen displays Logged out of Hunt Group Log in to receive hunt group calls Press HLog Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 43 Using a Handset Headset and Speakerphone You can use your phone with a handset headset or speakerphone If you want to Then Use the handset Lift it to go off hook replace it to go on hook Use a headset Press to toggle headset mode on and off If you use AutoAnswer see Using AutoAnswer page 45 for exceptions You can use the headset in conjunction with all of the controls on your phone including ol and Use the speakerphone Press to toggle speakerphone mode on or off Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and 9o is not lit Switch to the speakerphone or a headset from the handset during a call Press Q or then hang up the handset Switch to the handset from the speakerphone or headset during a call Lift the handset without pushing any buttons Adjust the volume level for a call Press Ek during a call or after invoking a dial tone
12. feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers will not be able to view or barge calls on any of your shared lines e When you place a call on hold the calling name and number caller ID displays on the shared line appearance even if Privacy is enabled Your system administrator can change this setting so that the caller ID information will not display for held calls when Privacy is enabled However you will then only be able to retrieve the call from the phone used to place the call on hold 38 OL 10776 01 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system for example a phone at a co worker s desk or in a conference room You can park a call by using these methods Call Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number and then use the same number to retrieve the call Directed Call Park Use the Transfer softkey to direct the call to a specific directed call park number that you dial or speed dial To retrieve the call from a directed call park number you must dial the park retrieval prefix and then dial or speed dial the same directed call park number You can use a Directed Call Park button to speed dial the d
13. other documents listed in this table on the web http www cisco com univercd cc td doc product voice c_ipphon index htm If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone See e Speed Dialing page 34 Subscribing to Phone Services page 53 e Cisco Unified IP Phone Expansion 7914 Module Phone Guide Work with or work as an administrative assistant Consider using e Cisco Unified CallManager Assistant e A shared line See e Using a Shared Line page 36 e Cisco Unified CallManager Assistant User Guide Want to use one extension for several phones Request a shared line This allows you to use one extension for your desk phone and lab phone for example See Using a Shared Line page 36 54 OL
14. phone provides a comprehensive online help system Help topics appear on the touchscreen If you want to Then View the main menu Press a on your phone and wait a few seconds for the menu to display Main menu topics include e About Your Cisco Unified IP Phone Details about your phone How dol Procedures for common phone tasks Calling Features Descriptions and procedures for calling features Learn about a button or Press then quickly press a button or softkey softkey Learn about a menu item Press then quickly press the menu item the touchscreen Or press twice quickly with the menu item highlighted Get help using Help Press After second two press again or choose Help from the main menu Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 21 Understanding Lines vs Calls To avoid confusion about lines and calls refer to these descriptions e Lines Each corresponds to a directory number that others can use to call you Your phone can support up to eight lines To see your phone lines look at the right side of your touchscreen You have as many lines as you have directory numbers and phone line icons e Calls Each line can support multiple calls By default your phone supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time oth
15. to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you If you want to Then Log in to EM 1 Choose eu EM Service name can vary Enter your user ID and PIN provided by your system administrator Log out of EM Choose UD gt EM Service name can vary 2 3 If prompted select a device profile 1 2 When prompted to log out press Yes Tips EM automatically logs you out after a certain amount of time This time limit is established by your system administrator Changes that you make to your EM profile from the User Options web pages take effect the next time that you log in to EM on a phone e Settings that are controlled on the phone only are not maintained in your EM profile 42 OL 10776 01 Logging Out of Hunt Groups If your organization receives a large number of incoming calls you might be a member of a hunt group A hunt group includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt groups
16. 10776 01 If you For more information Share phones or office space with co workers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join co workers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Ask your system administrator about these features and see Advanced Call Handling page 34 Using a Shared Line page 36 Using Cisco Extension Mobility page 42 Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See Using AutoAnswer page 45 Need to make video calls Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco Unified IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility service See Using Cisco Extension Mobility page 42 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 55 Troubl
17. 51 listening to 51 messages button 17 missed calls records of 48 MLPP using 41 Multilevel Precedence and Preemption MLPP 41 multiparty calls viewing details of 49 multiple calls handling 27 mute button 18 mute using 27 navigation button 18 network configuration data locating 56 on hook dialing 23 online help using 21 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 63 Personal Address Book PAB dialing from 25 subscribing to 53 phone lines buttons for 17 description of 22 viewing 19 phone tab 19 placed calls records of 48 placing calls options for 23 24 pre dial 23 prioritizing calls 41 privacy and shared lines 36 using 38 programmable buttons description of 17 labels for 19 o using 57 received calls records of 48 redial 23 remote in use icon for shared lines 36 resume using 26 ringer customizing 46 indicator for 18 64 volume for 46 S safety warnings 2 secure calls 40 services button 18 services subscribing to 53 settings button 17 settings customizing 46 shared lines and remote in use icon 36 description of 36 with barge 36 with privacy 38 sleep mode waking touchscreen from 20 softkey buttons description of 18 labels for 19 speakerphone answering calls with 25 button for 18 hanging up with 26 placing calls with 23 using 44 speed dial buttons for 17 configuring 34 labels 19 using 24 status data locating 56 s
18. Answer or if the call is ringing on a different line press Q flashing Jsing Hold and Resume Answer using call waiting Press Answer U page 26 U Jsing Hold and Resume page 26 Send a call to your voice messaging system Press iDivert Accessing Voice Messages page 51 Auto connect calls Use AutoAnswer Using AutoAnswer page 45 Retrieve a parked call on another phone Use Call Park or Directed Call Park Storing and Retrieving Parked Calls page 39 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 35 Answer a priority call Hang up the current call and press Answer Prioritizing Critical Calls page 41 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 25 Ending Call To end a call simply hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using a headset Press 9 Or to keep headset mode active press EndCall Hang up while using the speakerphone Press or EndCall Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume You can hold and resume calls When you put a call on hold the Hold icon f appears next to the caller ID and the corr
19. Cisco SYSTEMS Phone Guide Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Common Phone Tasks View online help on Press the phone Go off hook before or after dialing a number Place a call Redial a number Press Redial Or press the Navigation button while on hook to see your Placed Calls log Switch to the handset during a call Pick up the handset Switch to the Press Q or then speaker or headset hang up the handset during a call Mute your phone Press 3 Use your call logs Press wp to choose a call log lo dial highlight a listing and go off hook Edit a number Press EditDial lt lt or gt gt Hold resume a call Press Hold or Resume Press Transfer enter the number then press Transfer again Transfer a call to a new number Start a standard ad Press more gt Confrn hoc conference call dial the participant then press Confrn again Cisco SYSTEMS e Cisco Cisco IOS Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems Inc or its affiliates in the United States and certain other countries All other brands names or trademarks mentioned in this document
20. DEZE INSTRUCTIES Varoitus T RKEIT TURVALLISUUSOHJEITA T m varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyv t riskit ja tutustu onnettomuuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla SAILYTA NAMA OHJEET Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 Attention Warnung Avvertenza IMPORTANTES INFORMATIONS DE S CURIT Ce symbole avertissement indique un danger Vous vous trouvez dans une situation pouvant entra ner des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ la fin de chaque avertissement CONSERVEZ CES INFORMATIONS WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und
21. Hang up Your phone alerts you when the line is free 3 Place the call again Make a priority precedence call Enter the MLPP access number then enter a phone number Prioritizing Critical Calls page 41 Dial from a Personal Address Book PAB entry 1 Choose TS gt service exact names might vary Highlight the listing and go off hook Or press the listing on your touchscreen Accessing Your User Options Web Pages page 52 24 OL 10776 01 If you want to Then For more information see Place a call using a billing or 1 tracking code Dial a number 2 After the tone enter a client matter code CMC or a forced authorization code FAC Your system administrator Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone Answering a Call You can answer a call by simply lifting the handset or you can use other options if they are available on your phone If you want to Then Using Cisco Extension Mobility page 42 For more information see Answer with a headset Press if unlit Or if Answer or flashing is lit press Using a Handset Headset nd Speakerphone page 44 Answer with the speakerphone Press Answer or Q flashing Using a Handset Headset nd Speakerphone page 44 Switch from a connected call to answer a new call Press
22. This action adjusts the volume for the handset speakerphone or headset depending on which device is in use Press Save to preserve the volume level for future calls Obtaining a Headset Your phone supports four or six wire headset jacks For information about purchasing headsets see Headset Information page 14 44 OL 10776 01 Using AutoAnswer When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You might use AutoAnswer if you receive a high volume of incoming calls If you Then Use AutoAnswer with a headset Keep headset mode active in other words keep Q illuminated even when you are not on a call To keep headset mode active do the following e Press EndCall to hang up e Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if is illuminated Otherwise calls ring normally and you must manually answer them Use AutoAnswer with the speakerphone Keep the handset in the cradle and headset mode inactive unlit Otherwise calls ring normally and you must manually answer them Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 45 Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone background i
23. Transferring Calls 29 Forwarding All Calls to Another Number 30 Making Conference Calls 31 Understanding Types of Conference Calls 31 Starting and Joining a Standard Conference 31 Starting or Joining a Meet Me Conference Call Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36 Understanding Shared Lines 36 Adding Yourself to a Shared Line Call 36 Preventing Others from Viewing or a Shared Line Call 38 Storing and Retrieving Parked Calls 39 Making and Receiving Secure Calls 40 Tracing Suspicious Calls 40 Prioritizing Critical Calls 41 Using Cisco Extension Mobility 42 Logging Out of Hunt Groups 43 Using a Handset Headset and Speakerphone 44 Obtaining a Headset 44 Using AutoAnswer 45 Using Phone Settings 46 Customizing Rings and Message Indicators 46 Customizing the Touchscreen 47 Using Call Logs and Directories 48 Using Call Logs 48 Using Corporate Directory on Your Phone 50 OL 10776 01 Accessing Voice Messages 51 Accessing Your User Options Web Pages 52 Logging In to the User Options Web Pages 52 Subscribing to Phone Services 53 Understanding Additional Configuration Options 54 Troubleshooting Your Phone 56 General Troubleshooting 56 Viewing Phone Administration Data 57 Using the Quality Reporting Tool 57 Cisco One Year Limited Hardware Warranty Terms 58 Index 61 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2
24. UX ScriptShare SlideCast SMARTnet The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0601R O 2006 Cisco Systems Inc All rights reserved The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries OL 10776 01
25. Up Answer a call ringing in another group HLog Prevent hunt group calls from ringing on your phone by logging out of hunt groups iDivert Send a call to your voice messaging system Join Join several calls already on a single line to create a conference MeetMe Host a Meet Me conference call more Display additional softkeys New Call Make a new call OPickUp Answer a call ringing in an associated group Park Store a call using Call Park PickUp Answer a call in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume Resume a call on hold RmLstC Drop the last party added to a conference call Save Save the chosen settings Search Search for a directory listing Select Select a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode lt lt Delete entered characters gt gt Move through entered characters Phone Line and Screen Icons Call States Other Features Speed dial button configured Call Forwarding enabled Call on hold Connected call Incoming call Off hook On hook PE panas H Shared line in use Secure Calls Authenticated call m Encrypted call Critical Calls Priority call Medium priority call
26. Viewing or Barging a Shared Line Call page 38 S Note The maximum number of calls that a shared line supports can vary by phone Adding Yourself to a Shared Line Call Depending on how your phone is configured you can add yourself to a call on a shared line using either Barge or cBarge If you want to Then See if the shared line is Look for the remote in use icon GP next to a red line button O in use View details about Press the red line button for the remote in use line All non private calls current calls on the appear in the call activity area of the touchscreen shared line 36 OL 10776 01 If you want to Then Add yourself to a call on a shared line using the Barge softkey 1 Highlight a remote in use call 2 Press Barge You may need to press the more softkey to display Barge Other parties hear a beep tone announcing your presence Add yourself to a call on a shared line using the cBarge softkey 1 Highlight a remote in use call 2 Press cBarge You may need to press the more softkey to display cBarge Other parties hear a tone and brief audio interruption and call information changes on the phone screen Add new conference participants to a call that you have barged Barge the call using cBarge if available Unlike Barge cBarge converts the call into a standard ad hoc conference call allowing you to add new participants See Making Conference Call
27. age 48 Listen to your voice messages See Accessing Voice Messages page 51 See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 1 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features You can access eLearning tutorials online for several phone models from your personal computer Look for the eLearning tutorial English only for your phone model in the documentation list at the following location http cisco com en US products hw phones ps379 products_user_guide_list html More Information about Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your computer You can use your Cisco Unified CallManager User Options web pages to establish and customize phone services and to cont
28. aging the Hold feature typically generates music or a beeping tone e If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your phone administrator can change this focus priority setting e If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones that share the line e The duration between Hold Reversion alerts is determined by your phone administrator Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute in conjunction with the handset speakerphone or a headset If you want to Then Toggle Mute on Press Toggle Mute off Press Switching Between Multiple Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted press the call appearance on your touchscreen or scroll to it If you want to Then Switch between 1 Make sure the call that you want to switch to is highlighted DD calls on one 2 Press Resume Any active call is placed on hold and the selected call is resumed Switch between Press Q for the line that you are switching to connected calls on If a single call is holding on the line the call automatically resumes If different lines multiple calls are holding high
29. ant to Then Answer a call that is ringing on another extension within your call pickup group 1 Do one of the following e If the PickUp softkey is available press it e Ifthe PickUp softkey is not available go off hook to display it then press PickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your group 1 Do one of the following If the GPickUp softkey is available press it If the GPickUp softkey is not available go off hook to display it then press GPickUp 2 Enter the group pickup code If your phone supports auto pickup you are now connected to the call 3 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension in your group or in an associated group 1 Do one of the following e If the OPickUp softkey is available press it If the OPickUp softkey is not available go off hook to display it then press OPickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Tips Depending on how your phone is configured you might receive an audio and or visual alert about a call to your pickup group Pressing PickUp and GPickUp connects you to the call that has been ringing for the long
30. calls on hold transfer calls make conference calls and so on In addition to basic call handling features your Cisco Unified IP Phone 7970 Series can provide enhanced productivity features that extend your call handling capabilities Depending on configuration your phone supports e Access to network data XML applications and web based services Online customizing of phone features and services from your User Options web pages comprehensive online help system that displays information on the phone screen Understanding Buttons and Hardware You can use the figure below to identify buttons and hardware on your phone 16 OL 10776 01 Item Description For more information see Programmable Depending on configuration programmable Understanding Touchscreen buttons buttons provide access to Features page 19 e Phone lines line buttons e Speed dial numbers speed dial buttons e Web based services for example a Personal Address Book button e Phone features for example a Privacy button Line buttons illuminate to indicate status Green steady Active call Green flashing Held call Amber steady Privacy in use Amber flashing Incoming call Red Shared line in use Red flashing Directed Call Park in use Footstand button Allows you to adjust the angle of the phone base Adjusting the Footstand page 14 Display button Awakens the touchscreen from sleep mode or disables it
31. can either hang up to complete the call or press Transfer and then hang up e If on hook transfer is not enabled on your phone hanging up without pressing Transfer again places the call on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 29 Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number If you want to Then Set up call forwarding on your primary line Press CFwdALL and enter a target phone number Cancel call forwarding on your primary line Press CFwdALL Verify that call forwarding is enabled on your primary line Look for e The call forward icon above the primary phone number A e The call forward target number in the status line Set up or cancel call forwarding remotely or for a non primary line 1 Log in to your User Options web pages and select a device 2 Choose Forward all calls 3 Choose your primary line or any secondary line 4 Choose to redirect calls to voice messaging or to another number N Note When call forwarding is enabled for any line other than the primary line your phone does not provide you with confirmation that calls are being forwarded Instead you must confirm your settings in the User Options web pages See L
32. ces for 52 conference calls Meet Me 31 33 standard 31 conference joining 33 corporate directory dialing from web page with 24 using on phone 48 D Details softkey viewing multiparty calls with 49 dialing options for 23 24 Directed Call Park 39 directories button 17 directory dialing from web page with 24 display button 17 20 21 documentation accessing 2 encrypted calls 40 62 ending a call options for 26 Extension Mobility log in 42 log out 42 extension numbers viewing 19 F Fast Dial service configuring 34 dialing with 25 subscribing to 53 feature buttons directories 17 help 17 messages 17 services 18 settings 17 feature menus 21 feature tabs 19 features availability of 22 54 footstand adjusting 14 button for 17 forwarding calls options for 30 G group call pickup 35 handset OL 10776 01 light strip 18 securing in cradle 14 using 44 hanging up options for 26 headset answering calls with 25 button for 18 hanging up with 26 placing calls with 23 using 44 headset performance general 14 help button 17 28 help using 21 hold and switching calls 27 and transferring 29 using 26 hunt group logging out of 43 icons for call states 22 installing Cisco Unified IP Phone 13 K keypad 18 L line buttons 17 lines description of 22 viewing 19 Malicious Call Identification MCID 40 Meet Me conferences 31 33 menus using 21 messages indicator for 46
33. cial call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen m Priority call ei Medium priority immediate call E a Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine High priority flash call Highest priority flash override or Executive Override call Want to accept a higher priority call Answer the call as usual If necessary end an active call first Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call Hang up immediately to allow the higher priority call to ring through Tips e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e f you enter an invalid MLPP access number a verbal announcement will alert you of the error Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 41 An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility EM allows you
34. den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem Ger t ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento CONSERVARE QUESTE ISTRUZIONI 0L 10776 01 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan fore til skade p person Fer du begynner a arbeide med noe av utstyret m du vere oppmerksom farene forbundet med elektriske kretser og kjenne til standardprosedyrer for a forhindre ulykker Bruk nummeret i slutten av hver advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE DISSE INSTRUKSJONENE Aviso INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc est em uma situac o que poder ser causadora de les es corpora
35. e 21 Adjust contrast for your Cisco Unified IP Phone Expansion Module 7914 if applicable 1 2 3 Choose gt User Preferences gt Contrast To make adjustments press Up Down or s Press Save or press Cancel Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 47 Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button Using Call Logs Your phone maintains call logs Call logs contain records of your missed placed and received calls If you want to Then View your call logs Choose gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records Display details for a single call record Choose up Missed Calls Placed Calls or Received Calls 2 Highlight a call record 3 Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Press quu then press Clear Erase all call records in a single log Choose p Missed Calls Placed Calls or Received Calls Highlight a call record Press Clear You may need to press the more softkey to display Clear Erase a single call record Choose up Missed Calls Placed Calls or Received Calls Highlight a call record Py Fe
36. e highlighted line standard view Items in this area are touch sensitive See Understanding Line and Call Icons page 22 and Viewing Multiple Calls page 28 Phone tab Indicates call activity Press this tab to return to the call activity area if needed Feature tabs Each indicates an open feature menu Tabs are touch sensitive See Understanding Feature Buttons and Menus page 21 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 19 Choosing Touchscreen Items There are three ways to choose items on your phone s touchscreen To choose a touchscreen item Do this By touch Press or tap touch sensitive items on the touchscreen with your fingertip Use only your fingertip to press the touchscreen as using any other objects could damage the display Be aware that pressing a phone number can cause the phone to dial the number By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu By scrolling Press the Navigation button to highlight an item Press a softkey to finish the action or tap the item on the touchscreen with your fingertip Cleaning and Maintaining the Touchscreen You can use the Display button to disable and enable the touchscreen The Display button illuminates to indicate changes in touchscreen status UD Green steady Touchscreen is in sleep mode GU Green flashing Touchsc
37. epending on how your phone is configured if you leave a conference after creating it the conference might end To avoid this transfer the conference before hanging up Starting or Joining a Meet Me Conference Call Meet Me conferencing allows you to start or join a conference by dialing the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to invoke a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 33 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs a
38. er calls are automatically placed on hold Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state Icon Line or call state Description GA A On hook line No call activitv on this line Off hook line Xou are dialing a number or an outgoing call is ringing Connected call You are connected to the other party Ringing call A call is ringing on one of your lines Call on hold You have put the call on hold See Using Hold and Resume page 26 Remote in use Another phone that shares your line has a connected call See Using a Shared Line page 36 Authenticated call See Making and Receiving Secure Calls page 40 AA Yr 0 D Encrypted call See Making and Receiving Secure Calls page 40 Understanding Feature Availability Depending on your phone system configuration features included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system administrator for information about feature operation or availability 22 OL 10776 01 Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone For more information
39. er your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start Headset Information To use a headset connect it to the headset port on the back of your phone Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where 14 OL 10776 01 Cisco Unified IP Phones are deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur See Using External Devices page 12 for more information The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potentia
40. eshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply You must log into the Extension Mobility service You must enter a client matter code or forced authorization code after dialing a number Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The Settings button is unresponsive Your system administrator might have disabled up on your phone The phone screen appears blank The touchscreen has gone into sleep mode to save power after a period of inactivity Wake the touchscreen by pressing it by lifting the handset or by pressing any button such as Gsm See Understanding Feature Buttons and Menus page 21 The softkey that you want to use does not appear One or more of the following factors might apply You must press more to reveal additional softkeys You must change the line state for example go off hook or have a connected call Your phone is not configured to support the feature associated with that softkey Join fails Join requires multiple selected calls Be sure that y
41. esponding line button flashes green 9 If the Hold Reversion feature is enabled for your phone calls that you leave on hold will revert back to ringing on your phone after a certain length of time These reverting calls remain on hold until you resume them Your phone indicates the presence of a reverting call by e Alerting you at intervals with a single ring or flash or beep depending on your phone line setting e Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen e Displaying the animated Hold Reversion icon EG next to the caller ID for the held call e Displaying a flashing amber line button Q depending on the line state If you want to Then Put a call on hold Make sure the appropriate call is highlighted Press Hold hold on the current line Make sure the appropriate call is highlighted Press Resume 1 2 Remove a call from 1 2 1 Remove a call from hold on a different line Press the appropriate line button Q or Q flashing Doing so might cause a held call to resume automatically e If there is a reverting call on the line that call will resume e If there is more than one reverting call on the line the oldest reverting call will resume e non reverting held call is the only call on the line it will resume If necessary scroll to the appropriate call and press Resume 26 OL 10776 01 Tips e Eng
42. est time Pressing OPickUp connects you to the call in the pickup group with the highest priority f you have multiple lines and want to pick up the call on a non primary line first press for the desired line then press a Call PickUp softkey Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 35 Using a Shared Line Your system administrator might ask you to use a shared line if you Have multiple phones and want one phone number e Share call handling tasks with co workers Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The remote in use icon Gp appears when another phone that shares your line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See the Privacy topic below for exceptions When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Adding Yourself to a Shared Line Call page 36 Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing so also prevents coworkers from barging your calls See Preventing Others from
43. for cleaning _ amp gt Nocolor Ready for input Ex Green flashing Disabled Green steady Sleep mode Understanding Feature Buttons and Menus page 21 Auto dials your voice message service varies by service Accessing Voice Messages page 51 Opens closes the Directories menu Use it to access call logs and directories Using Call Logs page 48 Activates the Help menu Understanding the Help System on Your Phone page 21 Settings button Opens closes the Settings menu Use it to change touchscreen and ring settings Using Phone Settings page 46 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 17 8 Services button Opens closes the Services menu Accessing Your User Aw Options Web Pages page 52 9 Volume button Controls the handset headset and Using a Handset Headset di speakerphone volume off hook and the and Speakerphone page 44 ringer volume on hook 10 Speaker button Toggles the speakerphone on or off When Using a Handset Headset Q the speakerphone is on the button is lit and Speakerphone page 44 11 Mute button Toggles the Mute feature on or off When Using Mute page 27 Mute is on the button is lit 12 Headset button Toggles the headset on or off When the Using a Handset Headset headset is on the button is lit and Speakerphone page 44 13 Navigation button Allows you to scroll th
44. hared lines See Starting and Joining a Standard Conference page 31 for additional instructions Meet Me Conference Calls You can create a Meet Me conference by calling the Meet Me phone number at a specified time See Starting or Joining a Meet Me Conference Call page 33 for additional instructions Starting and Joining a Standard Conference A standard ad hoc conference allows at least three people to participate in a single call Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 31 If you want to Then e Create a conference by calling participants e Add new participants to an existing conference 1 Froma connected call press Confrn You may need to press the more softkey to see Confrn 2 Enter the participant s phone number 3 Wait for the call to connect 4 Press Confrn again to add the participant to your call 5 Repeat to add additional participants Check with your system administrator to see if non initiators of a conference can add or remove participants Create a conference by joining two or more existing calls 1 Make sure that you have two or more calls on a single line 2 Highlight a call that you want to add to the conference 3 Press Select The selected call displays this icon Repeat this process for each call that you want to add 5 From one of the selected calls press Join You may need to press the more softkey to see Join Note The acti
45. irected call park number and to monitor whether a directed call park number is occupied or available If you want to Then Store an active call 1 During a call press Park You may need to press the more softkey to using Call Park see Park 2 Note the call park number displayed on your phone screen 3 Hang up Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an 1 During a call press Transfer active call at a directed 3 press the O Directed Call Park button with the park unoccupied call park number icon Q to speed dial the directed call park number A blinking Directed Call Park button 2 and the park occupied icon 8 indicate that the directed call park number is not available 3 Press Transfer again to finish storing the call Retrieve a parked call From any phone in the network enter the park retrieval prefix and dial the from a directed call directed call park number Or after entering the park retrieval prefix press park number the Q Directed Call Park button with the park occupied icon Tips You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details Your system administrator can assign Directed Call Park buttons to available line buttons on your phone or on your Cisco Unified IP Phone Expansion Mod
46. is Antes de iniciar a utilizac o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e familiarize se com as pr ticas habituais de prevenc o de acidentes Utilize o n mero da instruc o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES Advertencia INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompa a a este dispositivo GUARDE ESTAS INSTRUCCIONES Varning VIKTIGA SAKERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanliga f rfaranden f r att forebygga olyckor Anv nd det nummer som finns i slutet av varje varning for att hitta dess vers ttning i de versatta s kerhetsvarningar som medfoljer denna anordning SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 Figyelem
47. ivert The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers hear your voice message greeting and can leave you a message Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 51 Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device it can share information with other network devices in your company including your computer and web based services accessible using a web browser on your computer You can establish phone services and control settings and features from your computer using the Cisco Unified CallManager User Options web pages Once you configure features and services on the web pages you can access them on your phone For example you can set up speed dial buttons from your web pages then access them on your phone This section describes how to access your User Options web pages and how to subscribe to phone services For more details about the features you can configure and the phone services to which you can subscribe refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Logging In to the User Options Web Pages Procedure Step 1 Obtain a User Options URL user ID and default password from your system administrator Step2 Open a web browser on your computer and enter the URL provided b
48. l for an audible hum This hum can either be heard by the remote party or by both the remote party and you the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector See Using an External Power Supply page 11 for more information Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http www vxicorp com cisco http www plantronics com cisco Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 15 An Overview of Your Phone Your Cisco Unified IP Phone 7970 Series is a full feature telephone that provides voice communication over the same data network that your computer uses allowing you to place and receive phone calls put
49. lick Subscribe Change or end From the main menu choose Configure your Cisco Unified IP Phone subscriptions Services Click a service in the Your Subscribed Services panel Click Update after making changes or click Unsubscribe Add a service to a After subscribing to a service choose Add Update your Service URL Buttons programmable from the main menu For each available button select a service from the button drop down list and enter a text description Click Update after making changes Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone Access a service on Press Mw on your phone Or if you have added a service to a your phone programmable button press the button Learn how to use See Customizing Your Cisco Unified IP Phone on the Web phone services http www cisco com univercd cc td doc product voice c_ipphon index htm Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 53 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment S Note You can locate Phone Guides and
50. light the appropriate call and press Resume Switch from a Press Answer or if the call is ringing on a different line press Q flashing connected call to Any active call is placed on hold and the selected call is resumed answer a ringing call Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 21 Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call handling efforts In standard viewing mode your phone displays calls as follows for the highlighted line e Calls with the highest precedence and longest duration display at the top of the list e Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last You can use these additional methods to view multiple calls on multiple lines If you want to Then View calls on another line 1 Press 2 Immediately press the line button Switch to call overview mode Press Q for the highlighted line The phone switches to call overview mode displaying only one call per line The displayed call is either the active call or the held call with the longest duration To return to standard viewing mode press then immediately press the line button 28 OL 10776 01 Transferring Calls Transfer redirects a connected call The target is the number to which you wa
51. mage and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone Then If you want to Change the ring tone per line 1 Choose ART gt User Preferences gt Rings 2 Choose a phone line or the default ring setting 3 Choose a ring tone to play a sample of it 4 Press Select and Save to set the ring tone or press Cancel Change the ring pattern per 1 Log in to your User Options web pages and select a device See line flash only ring once Logging In to the User Options Web Pages page 52 beep only etc 2 Choose Change the Ring Settings for your phone Adjust the volume level for the phone ringer Press Qs While the handset is in the cradle and the headset and speakerphone buttons are off The new ringer volume is saved automatically Change the way that the voice message light on your handset works 1 2 Log in to your User Options web pages and select a device See Logging In to the User Options Web Pages page 52 Choose Change the Message Waiting Lamp policy Tips e Before you can access the Change the Ring Settings item from the User Options web pages your system administrator might need to enable this option for your phone e Typically the default system policy for the voice message light on your handset
52. nd print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year 58 OL 10776 01 Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the inf
53. nd work environment Speed Dialing Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials S Note e To set up speed dial features you must access your User Options web pages See Logging In to the User Options Web Pages page 52 e Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial 1 Set up speed dial buttons from your User Options web pages buttons To place a call press speed dial button Dial To place a call enter the Abbreviated Dialing code and press AbbrDial 2 Use Abbreviated 1 Set up Abbreviated Dialing codes from your User Options web pages 2 1 Use Fast Dial Subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web pages See Subscribing to Phone Services page 53 2 To place a call choose gt Fast Dial on your phone exact name might vary then highlight a listing and go off hook Or press the listing on your touchscreen 34 OL 10776 01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co worker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling with coworkers If you w
54. nt to transfer the call If you want to Then Transfer a call without 1 From an active call press Transfer talking to the transfer 2 Enter the target number recipient 3 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press Transfer 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by hanging up Transfer two current calls to each other direct transfer without staying on the line Scroll to highlight any call on the line Press Select Repeat this process for the second call With one of the selected calls highlighted press DirTrfr To display DirTrfr you might need to press more The two calls connect to each other and drop you from the call Note If you want to stay on the line with the callers use Join instead Redirect a call to your voice Press iDivert The call is automatically transferred to your voice messaging system message greeting You can use iDivert with a call that is active ringing or on hold Tips e Ifon hook transfer is enabled on your phone you
55. odstawie kt rego mo na odszuka ttumaczenie tego ostrze enia w dotaczonym do urz dzenia dokumencie z t umaczeniami ostrze e NINIEJSZE INSTRUKCJE NALE Y ZACHOWA D LE IT BEZPE NOSTN POKYNY Tento varovn symbol ozna uje nebezpe enstvo Nach dzate sa v situ cii s nebezpe enstvom razu Pred pr cou na akomko vek vybaven si uvedomte nebezpe enstvo s visiace s elektrick mi obvodmi a obozn mte sa so tandardn mi opatreniami na predch dzanie razom Pod a sla na konci ka d ho upozornenia vyh adajte jeho preklad v prelo en ch bezpe nostn ch upozorneniach ktor s prilo en k zariadeniu USCHOVAJTE SI TENTO N VOD A Warning Read the installation instructions before you connect the system to its power source A Warning Ultimate disposal of this product should be handled according to all national laws and regulations A Warning Do not work on the system or connect or disconnect cables during periods of lightning activity 10 OL 10776 01 Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables A Caution Inline power circuits provide current through the communication cable Use the Cisco provided cable or a minimum 24 AWG comm
56. ogging In to the User Options Web Pages page 52 Tips You must enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company e You must configure this feature per line if a call reaches you on a line where call forwarding is not enabled the call will ring as usual 30 OL 10776 01 Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation creating a conference call Understanding Types of Conference Calls There are two types of conference calls Standard ad hoc and Meet Me Standard Conference Calls You can create a standard conference in different ways depending on your needs and the softkeys available on your phone Confrn Use this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones e Join Use this softkey to establish a standard conference by joining several calls already on one line e cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call This feature is available only on phones that use s
57. or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0501R 2006 Cisco Systems Inc All rights reserved OL 10776 01 Cisco SYSTEMS Quick Reference n Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer a call Back Return to the previous Help topic Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available Cancel Cancel an action or exit a screen without applying changes cBarge Add yourself to a call on a shared line and establish a conference CFwdALL Setup cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Details Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other EditDial Edit a number in a call log EndCall Disconnect the current call Erase Reset settings to their defaults Exit Return to the previous screen GPick
58. ormation below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 59 60 OL 10776 01 Index A abbreviated dialing 34 answering calls 25 authenticated calls 40 Auto Dial 23 AutoAnswer 45 barge and privacy 38 and shared lines 36 using 36 buttons identifying 16 call activity area 19 call forwarding 30 call logs erasing 48 viewing and dialing from 48 call overview mode 28 call park 39 call pickup 35 call waiting 25 CallBack 24 caller ID 19 call handling advanced 34 call handling basic 23 calls answering 25 compared to lines 22 conference features for 31 ending 26 forwarding 30 handling multiple 27 holding and resuming 26 icons for 22 maximum per line 22 multiple parties on 31 muting 27 parking 39 placing 23 24 prioritizing 41 redirecting while ringing 25 35 reporting problems with 57 secure 40 storing and retrieving 39 transferring 29 viewing 19 28 cBarge See also barge using 36 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 61 Cisco Unified IP Phone adjusting height of 14 connecting 13 documentation for 2 feature configuration for 22 54 illustration of 16 online help for 21 registering 14 securing handset rest 14 troubleshooting 56 web based servi
59. ou have selected at least one call in addition to the active call which is selected automatically Join also requires the selected calls to be on the same line If necessary transfer calls to one line before joining them Barge fails and results in a fast busy tone You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone 56 0L 10776 01 Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco CallBack fails The other party might have call forwarding enabled Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose gt Network Configuration and select the network configuration item that you want to view Access status data Choose au gt Status and select the status item that you want to view Access phone model information Choose a gt Model Information Access phone call and voice quality information Choose au gt Status gt Call Statistics Using the Quality Reporting Tool Your system administ
60. positivo GUARDE ESTAS INSTRU ES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse For du begynder arbejde p udstyr skal du vere opmeerksom p de involverede risici der er ved elektriske kredslgb og du skal s tte dig ind i standardprocedurer til undg else af ulykker Brug erkleeringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE ANVISNINGER Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 Upozorenje Upozorn n Mpoei orroinon Slet ya die qui AB lo dal ia 1469 La 392 9 a AS slo else Y ale Sy 40 4651 leal nail g alka jalon aal ety a Jala dag Ai pio JS 2 ll Glad algo si 939 093 Ojala Mo a Sa IM Olaf patted VAZNE SIGURNOSNE NAPOMENE Ovaj simbol upozorenja predstavlja opasnost Nalazite se u situaciji koja mo e prouzro iti tjelesne ozljede rada s bilo kojim ure ajem morate razumjeti opasnosti vezane uz elektri ne sklopove te biti upoznati sa standardnim nacinima izbjegavanja nesre a U prevedenim sigurnosnim upozorenjima prilo enima uz ure aj mo ete prema broju koji se nalazi uz pojedino upozorenje prona i i njegov prijevod SA UVAJTE OVE UPUTE D LE IT
61. rator may temporarily configure your phone with the Quality Reporting Tool to troubleshoot performance problems You can press to submit information to your system administrator Depending on configuration use the QRT to Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 57 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted Select the language in which you would like to read the document Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears ep Read the document online or click the PDF icon to download a
62. reen is disabled If you want to Then Disable the touchscreen Press and hold for more than one second BB flashes for cleaning The screen remains disabled for about a minute unless you enable it Enable the touchscreen Press flashing and hold for more than one second after disabling it Wake the touchscreen Press the touchscreen or any button or lift the handset from sleep mode After a period of inactivity determined by your system administrator the touchscreen enters sleep mode to save power In this mode the touchscreen appears blank and remains lit A Caution Use only a soft dry cloth to wipe the touchscreen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures 20 OL 10776 01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu If you want to Then Open or close a feature Press a feature button menu Messages Services Help a Directories Settings BEER Scroll through a list or Press the Navigation button menu Go back one level in a Press Exit Pressing Exit from the top level of a menu closes the menu feature menu Switch between open Press a feature tab on your touchscreen Each feature menu has a feature menus corresponding tab The tab is visible when the feature menu is open Understanding the Help System on Your Phone Your
63. ress Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields 50 OL 10776 01 Accessing Voice Messages To access voice messages use the Messages button EP Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice message service Press Ep and follow the voice instructions If a menu appears on your touchscreen choose an appropriate menu item See if you have a new voice message Look for e A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 46 e A flashing message waiting icon 7 and text message on your touchscreen Listen to your voice messages or access the voice messages menu Press e Depending on your voice message service doing so either auto dials the message service or provides a menu on your touchscreen Send a call to your voice message system Press iD
64. rol phone features and settings from your computer This guide provides a brief overview of these capabilities For complete instructions refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone 2 OL 10776 01 Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEID SINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR
65. rough menus and Using Call Logs page 48 highlight items When the phone is on hook displays phone numbers from your Placed Calls log 14 Keypad Allows you to dial phone numbers enter Basic Call Handling letters and choose menu items page 23 15 Softkey buttons Each activates a softkey option displayed on Understanding Touchscreen ees your touchscreen Features page 19 16 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages message page 51 17 Touchscreen Shows phone features Understanding Touchscreen Features page 19 18 OL 10776 01 Primary phone line Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open 120781 Displays the phone number directory number for your primary phone line Programmable button indicators Programmable buttons can serve as phone line buttons speed dial buttons phone service buttons or phone feature buttons Icons and labels indicate how these buttons are configured For an icon reference see Phone Screen Icons in the Quick Reference Card at the front of this guide Softkey labels Each displays a softkey function Softkey labels are touch sensitive Status line Displays audio mode icons status information and prompts Call activity area Displays current calls per line including caller ID call duration and call state for th
66. s page 31 Leave a barged call Hang up If you hang up after using Barge the remaining parties hear a disconnect tone and the original call continues If you hang up after using cBarge the call remains a conference call provided at least three participants remain on the line Tips e Ifa phone that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other phones that share the line You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Preventing Others from Viewing or Barging a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then Prevent others from viewing or 1 Press Private barging calls on a shared line 2 To verify that Privacy is on look for the Privacy enabled icon 8 next to an amber line button O Allow others to view or barge calls on a shared line Press Private 2 verify that Privacy is off look for the Privacy disabled icon next to an unlit line button e Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 37 Tips e If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual e The Privacy
67. s Details The Details record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order e The first logged entry is the name number of the last completed call of a multiparty call received on your phone The second logged entry is the name number of the first completed call of a multiparty call received on your phone Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 49 Using Corporate Directory on Your Phone Depending on configuration your phone can provide access to a corporate directory which you can use to place calls to coworkers Corporate Directory is set up and maintained by your system administrator If you want to Then Dial from a corporate directory while not on another call Choose up gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search To dial select the listing that you want to dial or scroll to the listing and go off hook Dial from a corporate directory while connected to another call Beo m m Choose A gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call P
68. tatus line viewing 19 suspicious calls tracing 40 0L 10776 01 switching calls 27 T TAPS 14 Tool for Auto Registered Phones Support 14 touchscreen adjusting contrast 47 changing language 47 cleaning 20 disabling enabling 20 features of 19 sleep mode 20 transferring options for 29 troubleshooting 56 U User Options web pages accessing 52 and phone services 53 V voice message indicator 51 voice message service 51 volume button 18 W warnings safety 2 WebDialer 24 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 65 66 OL 10776 01 Java POMERE Cisco SYSTEMS e Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International DN Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 WWW cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020 357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31020 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Argen
69. tells your phone to always light to indicate a new voice message 46 OL 10776 01 Customizing the Touchscreen You can adjust the characteristics of the touchscreen If you want to Then Change the touchscreen 1 Choose gt User Preferences gt Brightness brightness 2 To make adjustments press Up Down or did 3 Press Save or press Cancel Adjust the touchscreen 1 Choose an gt User Preferences gt Viewing Angle ta accommodate your 2 make adjustments press Up Down or 3 Press Save or press Cancel Change the background 1 Choose RTA gt User Preferences gt Background Images mage 2 Scroll through available images and press Select to choose an image 3 Press Preview to see a larger view of the background image 4 Press Exit to return to the selection menu 5 Press Save to accept the new image or press Cancel Change the languageon 1 Log in to your User Options web pages and select a device See your touchscreen Logging In to the User Options Web Pages page 52 2 Choose Change the Locale Create a text label fora 1 Log in to your User Options web pages and select a device See phone line Logging In to the User Options Web Pages page 52 2 Choose Change the Line Text Label for your phone Note Your system administrator must enable access to this feature for you Enable or disable the touchscreen See Understanding Feature Buttons and Menus pag
70. tina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC e Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel e Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway 9 Peru Philippines 9 Poland Portugal 9 Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia e Slovenia e South Africa e Spain e Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe CCSP CCVP the Cisco Sguare Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Quick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateM
71. uch as headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Accessibility Features A list of accessibility features is available upon request 12 OL 10776 01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the to the graphic and table belo
72. ule 7914 You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone However you will not be able to see the status of the directed call park number Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 39 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone is capable of supporting these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated e Non secure call At least one of the participating phones or the connection does not support these security features or the phones cannot be verified If you want to Then Check the security level of a call Look for a security icon in the top right corner of the call activity area next to the call duration timer fu Authenticated call f Encrypted call Neither security icon appears if the call is non secure Determine if secure calls can be Contact your system administrator made in your company N Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator
73. unication cable Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10 international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Warning The power supply must be placed indoors A Caution Only use the Cisco specified power supply with this product Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 11 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices s
74. ve call is automatically selected Participate in a conference Answer the phone when it rings Create a conference by barging a call on shared line Highlight a call on a shared line and press cBarge You may need to press the more softkey to display cBarge See Using a Shared Line page 36 View a list of conference participants 1 Highlight an active conference 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of participants While viewing the conference list press Update See who started the conference While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Remove any conference participant 1 While viewing the conference list highlight a participant s name 2 Press Remove Drop the last party added to the conference Press RmLstC 32 OL 10776 01 If you want to Then End your participation in a Hang up or press EndCall conference Join together two standard Use the Join or DirTrfr softkeys conferences on the same line Check with your system administrator to see if this feature is available to you Tips e Calls must be on the same line before you can add them to a conference If calls are on different lines transfer them to a single line before using Confrn or Join D
75. w to connect your phone 113951 1 DC adaptor port DC48V 6 Handset port 2 AC to DC power supply 7 Headset port 3 AC power cord 8 Reserved for future use 4 Network port 10 100 SW 9 Reserved for future use 5 Access port 10 100 PC 10 Footstand button Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4 2 3 13 1 Your phone may show 10 100 1000 Adjusting the Footstand To change the angle of the phone base adjust the footstand while pressing the footstand button Adjusting the Handset Rest When you connect your phone you can adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to ent
76. y your system administrator and log on Step3 From the general menu select your device type phone model in the Select a device drop down list After you make your selection a context sensitive menu appears with options appropriate for your device type Tips for Navigating the User Options Pages e Select your device from the menu page to see all of your options e Click Update to apply and save your changes e Click Return to the Menu to get back to the context sensitive menu e Click Log Off to exit the User pages 52 OL 10776 01 Subscribing to Phone Services Before you can access subscription phone services on your phone you need to subscribe to them by using your computer to access the User Options web pages See Logging In to the User Options Web Pages page 52 for help logging in Phone services can include e Web based information such as stock quotes movie listings and weather reports e Network data such as corporate calendars and searchable directories e Phone features such as My Fast Dials and a Personal Address Book Refer to the following table for more information If you want to Then do this after you log in and select your device type Subscribe to a service From the main menu choose Configure your Cisco Unified IP Phone Services Select a service from the Available Services drop down list and click Continue Enter more information upon request such as a zip code or PIN then c

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