View Lease Care Guide
Contents
1. inspect the vehicle before removing charges from your final invoice If you have any other questions please contact our Customer Retention Centre at 1 800 387 5399 ext 7528 and one of our Representatives will be happy to assist you 14 Frequently Asked Questions What do I do with my licence plates The plates can be removed at the dealership at the time of return as they are yours to keep Some exceptions may apply Please consult your local provincial territorial transportation authority for more details What if something happens to my vehicle between the time it is inspected and the date that return it If the vehicle sustains damage after the vehicle has been inspected it is still your responsibility to have it repaired example vehicle is in an accident or pay for the estimated cost of repairs We request that you contact our Customer Retention Centre at 1 800 387 5399 ext 7528 if this situation arises One of our representatives will be able to guide you through your options and help you determine the best course of action How long will my inspection results remain valid The results of your inspection report will remain valid for 60 days If you return your vehicle more than 60 days after the original inspection is completed a re inspection may be required If you would like to confirm whether your vehicle will need to be re inspected please contact our Customer Retention Centre If you have any other2. 200 charge Full windshield replacement 450 charge all prices are approximate and exclude taxes In many cases windshield damage will be covered by your insurance policy We encourage you to contact your insurance company and have any damaged glass repaired or replaced prior to the end of your lease NOTE Driver s field of vision is defined as any damage that is on the driver s half of the windshield and more than 7 5 cm width of the Wear and Tear Card from the edge e If your inspection report calls for a replacement of the windshield repairs to the existing windshield will not be accepted e Windshield plugs repairs that are within the driver s field of vision are not acceptable Plugs in this area will require full replacement of the windshield 11 Wear and Tear Interior Non Chargeable Wear and Tear e Minor scuffs cracks and tears or singes burn marks that are 1 5 cm or less to seats and soft trim includes cloth vinyl leather plastic wood carpets headliners and weather stripping Dirty floor mats that can be cleaned e Light scratches or scuffs in leather surfaces Burn holes that are less than 3 2 mm Chargeable Wear and Tear Any aftermarket accessories added to the vehicle e Any holes caused by removing an accessory e Cracks tears singes burn marks or heavy stains greater than 1 5 cm e Burn holes greater than 3 2 mm or multiple smaller burn holes Any missing equip
3. Honda Canada or Honda Financial Services via the Message Centre Request a dealership appointment Read through your vehicle specifications and owner s publications e View the latest Honda news e View Special Offers And more My Honda eu MyFinance Next click on the MyFinance tab to begin managing your financial account online e Make online payments to your account e View your transaction history Obtain a payoff quote e Update your mailing or billing address Modify your Easy Pay banking information e Manage multiple Honda Financial Services accounts e View FAQs e And more HONDA Financial Services Enhance your ownership experience Vehicle Insurance Requirements As part of your Lease Agreement with Honda Financial Services HFS you are required to keep your vehicle adequately insured for the duration of your lease Coverage includes the following minimum insurance requirements e Third party liability coverage minimum of 1 000 000 00 Collision coverage deductible maximum of 1 000 00 Comprehensive coverage deductible maximum of 1 000 00 Honda Canada Finance Inc must be listed as the lessor on the policy with supporting 5A endorsement for Permission to Rent or Lease The name s insured on the policy must be the name s listed on the vehicle lease agreement Insurance must be confirmed to us annually or anytime your policy changes To avoid being in defau
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5. Lease Care Guide HONDA Financial Services Lease Care Guide What s Inside Contact Information 2 Customer Website MyHonda ca 3 Vehicle Insurance Requirements 4 What to do in the event of a collision 5 Lease Maturity Options 6 Vehicle Inspection Process 7 8 Wear and Tear Overview 9 Exterior 10 Windshield and Glass 1 Interior 12 Wheels and Tires 13 FAQ 14 15 Notes 16 18 Contact Information How to reach us Honda Canada Customer Relations Tel 1 800 897 3380 e mail honda_cr ch honda com Assists with vehicle inquiries warranty issues vehicle recalls etc Honda Financial Services Customer Service Tel 1 800 387 5399 e mail hcfi_natl_cs ch honda com Assists with Moving inquiries payment questions vehicle payout quotes assumptions Honda Lease Guard questions Insurance information etc Honda Financial Services Customer Retention Centre Tel 1 800 387 5399 ext 7528 e mail HFS_LMC ch honda com Assists with End of Term questions loyalty offerings etc Moving Changing your Phone Number To update your address and phone number please contact Customer Service or use our self service website at myhonda ca myfinance Customer Website MyHonda ca Register Now to Become an Exclusive Member IT S FAST EASY AND FREE MyHonda Log on to www myhonda ca today and click on Register Now to e View your service history Connect with your dealer
6. e deficiency in such a situation However GAP will not cover insurance deductibles late payments fines excess kms or negative equity Lease Maturity Options Don t like surprises Neither do we Our goal at HFS is to make your end of lease process as pleasant as it began Honda Financial Services is continuously developing exclusive offers for our loyal Honda customers Please contact our Customer Retention Centre at 1 800 387 5399 ext 7528 and speak to one of our helpful representatives to discuss your eligibility Your local Honda dealer will be able to provide you with great information on loyalty offerings and exciting new models What are my choices Option 1 Option 2 Love your Honda too Ready for your Next Honda much to let it go 1 Visit Honda ca to build your 1 Contact your local Honda dealer next Honda for purchase options with HFS 2 Contact your local dealer for No inspection is required if you loyalty offers and a test drive decide to keep your current Honda 3 Have vehicle inspected with DataScan E Option 3 4 Make an appointment to return your vehicle Time to review all your 5 Pick up your new Honda available options Contact your local Honda Dealer for purchase options Loyalty Offers and exciting new models details Or contact our Customer Retention Centre at 1 800 387 5399 ext 7528 We know you love your Honda Veh icle nspection The number of photos taken are Y a standa
7. ent on the Wear and Tear Card max 3 per panel e Scuffs or light scratches with no paint damage e Cleanable road tar Chargeable Wear and Tear e Broken exterior parts that are not replaced or repaired to manufacturer s specifications 4 or more dings or minor dents per body panel Dents that do not fit within the measurement on the Wear and Tear Card Previous repairs that have not been completed to manufacturer s specifications e Includes items such as misaligned parts mismatched paint overspray wavy or distorted body panels e Any missing emblems or accessories e Any accessories added to the vehicle that have left any holes scratches or damage that requires repair and refinish 10 Wear and Tear Windshield and Glass Non Chargeable Wear and Tear Scratches or etching that are smaller than the Wear and Tear Card approximately 10 cm x 7 5 cm Small chips lt 3 2 mm without cracks max 3 Chargeable Glass Damage Scratches or etching that are larger than the Wear and Tear Card approximately 10 cm x 7 5 cm e Chips greater than 1 cm regardless of location e All cracks and star breaks e More than 3 acceptable chips All damage between 3 2 mm and 1 cm in the driver s field of vision If any of the above damage exists the full replacement cost of the windshield will be invoiced e Chips between 3 2 mm and 1 cm that are not in the driver s field of vision 1 chip 100 charge 2 chips
8. lt of your lease contract with Honda Financial Services please ensure your insurance information is updated annually Please note insurance coverage removal for storage reasons is only permitted in the provinces of Manitoba British Columbia and Quebec The lessee is not permitted to export the vehicle for a period exceeding 30 days outside the province or territory in which this lease was entered into without prior written consent If you have any questions about the insurance requirements for your vehicle please contact the Insurance Tracking Department at 1 800 387 5399 ext 2500 What to do in the Event of a Collision Involved in a Collision Should you be involved in a collision please call the Honda Financial Services Claims department at 1 800 387 5399 ext 6477 after you have reported the details of the accident to the police and your insurance company The Total Loss representative will settle the claim with your adjuster If a waiver of depreciation does not apply we will settle your account based on the fair market value and any insurance overpayment will be refunded to the lessee GAP Protection Every Honda Financial Services automobile lease contract carries automatic GAP protection In the event of a total loss insurance claim where a waiver of depreciation does not apply there may be a difference between the lessee s contractual obligation and the amount of the insurance settlement GAP protection will cover th
9. ment e Missing Owner s Manual 12 Wear and Tear Wheels and Tires Non Chargeable Wear and Tear e Tires that have at least 3 3 mm of tread depth remaining at the shallowest point e Minor scuffs to tires that do not affect the safety of the tire e Replacement tires that match the original equipment in size as well as speed and load rating Up to 2 different brands models of tires will be accepted provided both tires match on each axle Minor scuffs or nicks to wheels wheel covers or trim rings max 7 5 cm Chargeable Wear and Tear Tires with less than 3 3 mm of tread depth remaining at the shallowest point or tire wear in excess of 60 percent Tires that do not meet the vehicle specifications for size load or speed rating e Recapped or retreaded tires e Tire sidewall repair plugs More than 2 tire brands or mismatched tire brands on a single axle e Any tire damage affecting the safe operation of the vehicle NOTE Vehicles may be returned with winter tires between Nov 1 Mar 31 Winter tires must meet the specifications noted above to be acceptable The vehicle must be returned with wheels that meet or exceed the original equipment standard Wheels Rims Corrosion rust or scuffed rims greater than 7 5 cm e Mismatched bent cracked or broken wheels wheel covers or trim rings e Wheels that do not meet or exceed the original equipment provided with the vehicle 13 Frequently Asked Question
10. ption the charges will be covered based on Lease Guard parameters You may choose to have the repairs completed by your local Honda dealer Please send us your repair receipts in order to adjust our records You can call the Customer Retention Centre 1 800 387 5399 ext 7528 or email the receipts to HFS_LMC CH Honda com If you choose not to have the vehicle repaired an invoice will be sent to you for payment Vehicle Return Receipt Below is a sample Vehicle Return Receipt VRR When you return the vehicle you must obtain a systematically generated copy of the VRR from your dealer You will remain legally responsible for the vehicle until this document has been completed Please ensure that you keep a copy of the VRR for your records 4 MONDA Financial Services VEHICLE RETURN RECEIPT VOLUNTARY SURRENDER Reference Number Por Vericia Lasse Agreements DESCRIPTION OF VEIOLE Yew Model Mo Vateha Identification Number J Webicke Reta Al Maney Vehrche Feum more than 90 days Deine Lease Maturity teases Odometer _ Paten Dais Mare ny Dats Momira Remaining 3 heroum of Cheque Mas the veria bees Inmpected by OstaSoan in the last 60 days vee Me SEIOS By eying been pro ntncetegeeens spon Bat Do veride dena bahn ihe AAA hen teen catenin Ue Gow ara bla Cre Da on or he Lense Matstiy Cate and thet the Irformaon provided heen is Pus comect anc complete and wil be saad tor sutpouse cf wmminatng fe van wasa agreement reteences basa Jn
11. questions please contact our Customer Retention Centre at 1 800 387 5399 ext 7528 and one of our Representatives will be happy to assist you 15 16 17 18 HONDA Celebrating over 40 years together At Honda we re proud of our long time commitment to Canada Learn about our many initiatives in the manufacturing environmental and charitable sectors Visit honda ca honda in canada facebook com HondaCanada twitter com HondaCanada youtube com HondaCanada Honda brochures are produced with the planet s future in mind That s why we ve printed this brochure on Supreme paper that is manufactured carbon neutral and without the use of chlorine gas Supreme has 30 post consumer waste recycled content and has been certified as having ensured responsible use of forest resources during its manufacturing process 2013 Honda Canada Inc 180 Honda Boulevard Markham Ontario Canada L6C OHO
12. rd procedure and do not Process necessarily reflect chargeable damage At Honda Financial Services we understand that a certain amount of wear and tear is normal during the term of your lease We recommend that you carefully review the wear amp tear section in order to understand and determine the extent of wear on the vehicle What Does the Inspection Cover e Vehicle is in good working order e Interior amp Exterior of the vehicle e Regular maintenance schedule has been followed as recommended in the vehicle Owner s Manual How do schedule the inspection e The third party company DataScan will call you to schedule an inspection 30 45 days before your lease maturity date The inspector will not provide any quotes or estimates on chargeable damage repairs What do need to have with me 2 complete sets of keys and valet key if applicable Owner s manual s e Vehicle registration ownership Where does the inspection take place The inspector can meet you at the location of your choice Inspections are conducted from Monday to Friday between 9am 5pm How long will the inspection take Approximately 30 40 minutes How soon will I be able to see the inspection report Results will be available within 2 days The inspector will provide you with a card explaining how to access the report on the internet I have damages on my inspection report what are my options If you purchased Lease Guard at lease ince
13. rtses gnatare Ore Wear and Tear Overview You can find your Wear and Tear Transparency Card in your Lease Care Package folder The card is designed to assist you in the assessment of possible damages Use the card to measure any damage you find on your vehicle to better understand which items might be considered excess wear and tear 1 EXTERIOR Dents and scratches are considered allowable if less than 5 cm If they do not exceed the limits shown on the Wear and Tear Guide it is considered non chargeable More than 3 dents on a single panel are considered excess wear and tear 2 WINDSHIELD AND GLASS Most glass damage is chargeable The Wear and Tear Card will help you to determine the costs that may be assessed for damaged glass on your vehicle 3 INTERIOR The Wear and Tear Card will help you determine if any scuffs cracks stains and tears are larger than 1 5 cm 4 WHEELS ANDTIRES The Wear and Tear Card can be used to measure the tread depth on your tires Insert the card into the tread the red line represents the minimum acceptable tread depth for your tires For your convenience the following pages highlight the chargeable and non chargeable damages Wear and Tear Exterior Non Chargeable Wear and Tear e Stone chips e Up to 15 chips on hood or front bumper Up to 5 chips per panel on other body panels e Minor dings or dents to body panels that do not break the paint and fit within the measurem
14. s Can lease a new Honda before my present lease is scheduled to end Absolutely Be sure to contact your local dealership to get more information on loyalty offers available to you on a new vehicle The dealership will can also provide details on your current lease and the process to move into a new vehicle What are my options to withdraw from my lease contract early Contact your local Honda Dealer for your present lease details purchase options loyalty offers and our exciting new models Or contact our Customer Retention Centre at 1 800 387 5399 ext 7528 Can my Honda dealer perform the inspection on my vehicle We have contracted a third party service provider DataScan to perform our vehicle inspections Only authorized DataScan agents can perform the vehicle inspection This ensures a fair evaluation of the vehicle for both HFS and our customers I have made repairs to the vehicle How do ensure I will not be invoiced by Honda Financial Services When repairs have been completed it is important that you submit your receipts to our Lease Maturity Centre before you return your vehicle Repair receipts must include a detailed description of the work performed If you are unable to provide detailed receipts for the work performed arrangements can be made to re inspect the vehicle at your expense Receipts Invoices can be sent by email to HFS_LMC CH Honda com Please note that Honda Financial Services reserves the right to re
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