Silent Knight Software Suite Model 5670
Contents
1. 0 0 0 c cece eee eee eee 6 Configuring Communications Between the PC and Panel 04 7 Adding Removing the S10 255 AT Command Setting ce 7 SKSS File Types and Naming Conventions ana 9 File Menu 2 2 chert tive gray gee weiner N ct i ay aa A tee yl te Se ee cai eel aly 9 Scheduling JOS 65555555 ae ae Wis sa Sia eae ae 6 88 SNS a 0 Sa Sys lashes pte wearer E 10 The Communications Queue sya esseye asia ae 10 Delete Jobs from the Queue 1 eect SRE A E OE 10 JOB Statuss tek AET AE AEPA EE A E AC Nee said i a ame ets cS aS AO aN ut ESTEE 11 UW polo ehhh Bais se so irs wala e eta aaa ard 07 za ola bin aia och ee ua Sg Wie we WALES wie 12 Working with Event History Data ccc cc cece cee e eee e cence 14 Combining Event History Files Append History 0 0 eee eee eee eee 15 Detector Status Data ccc cece cece cece NE e eee rere eeeeees 16 Communication Error Messages 0 cee cece ccc e cece ere ee eee esees 17 Troubleshooting Communication Problems 0 00 cece eee eee eee 17 P N 151241 Silent Knight Software Suite i P N 151241 Introduction SKSS The Silent Knight Software Suite SKSS is a tool for communicating with the IntelliKnight 5820XL 5808 IFP 1000 IFP 100 SK 5208 fire panels and the 5000 Series entry systems SKSS allows you to upload receive data from a panel to a PC For example you can upload event history fro2. MEL z_ p 5808 and IFP 100 Cable Connections Figure 1 Use a 9 pin serial cable to connect a PC running SKSS to a FACP 6 P N 151241 User Manual Configuring Communications Between the PC and Panel To communicate with the panel you will need to select the PC s modem or if connecting directly to the panel with a serial cable the com port the serial cable is connected to To configure the communications device 1 Select Options from the menu then Communications Communication Configuration HE Connect Using Line Pont Changes made from this dialog are temporary and only in effect until the application exits If permenant changes are desiried make the changes from the Control Panel Configure Line Cancel 2 Select the PC s installed modem for modem communications or the com port the serial cable is connected to for direct connection to a FACP from the Line Port drop down list Note When communicating with some panels communications speed is improved by adding the 10 255 AT command SKSS will automatically check to see that the 10 255 AT command is set in the Windows Advanced Connections Setting of your modem when dialing certain panels If not SKSS will attempt to send the command To configure the modem with this command see the following paragraph Adding Removing the S10 255 AT Command Setting The S10 255 AT command ensures the most efficient operation for modem to panel
3. 2 Double click on Modems The Modems Properties dialog box appears 3 Select the modem from the modem list and click on Properties 4 Click on the Connection tab then Advanced 5 Delete S 0 255 in the Extra settings text box and click OK 8 P N 151241 User Manual SKSS File Types and Naming Conventions SKSS has three two file types Each file type stores different information about a specific panel or account File types are identified by their file extension as shown in the table below When you are working with the files a unique icon will display in the upper left corner Table 1 Types of Files Icon File Type Contains Extension Panels we Event Events that occurred at the Panel No History All ae History panel This file type is uploaded from the panel Detector Status of detectors This Panel No Detector 5820XL Status file type is uploaded from 5808 IFP the panel 100 and IFP 1000 File Menu The file menu contains options that apply to all Windows applications such as Open Save and Save As as well as some options that are unique to SKSS The chart below describes SKSS specific options Table 2 File Menu Options Option Description Open Event Open an event history file that has been uploaded from a panel to the PC History Open Detector Open a detector status file that has been uploaded from a panel This option is for Status 5820XL and IFP 1000
4. 763 493 6455 1 800 328 0103 Fax 763 493 6475 2001 Silent Knight Part Number 151241B 10 01
5. Rev 1 2 and later 5808 and IFP 100 panels Upload Event Upload event history from the 5820XL 5808 IFP 100 IFP 1000 or 5208 panel History to the PC Once the event history has been uploaded it can be viewed on screen and printed Upload Upload detector status from the 5820XL 5808 IFP 100 and IFP 1000 panel to Detector Status the PC Print You can print any of the file types from SKSS When the file you want a report from is open select Print from the File Menu Prior to printing you can select Print Preview from the File menu to view the report onscreen P N 151241 Silent Knight Software Suite Scheduling Jobs The panel and a PC can communicate with each other by downloading computer sends data to the panel and uploading panel sends data to the computer This section of the manual describes communication operations The Communications Queue The Queue is a list of completed and scheduled tasks between panels and SKSS When a task appears in the Queue window its status and other information will display next to the account number 55 SO20XL 1 5820Account Be Vew Opies Wedow Hep FAREA EEE ba sa Account inta General Params Distr System irext Zones Oupu Groupe Tengister Maceina Durout Patten User Paces zilei son Washers jon Doe This panel is 5557 Jeteron Pama eee directly pne to the PC so no phone number a appears ca a Cai Orce oare CPogamfie_ C
6. are sending data from the panel to the computer Upload Receive information from the panel Table 4 Download and Upload Options by Panel Option 5820XL 5808 IFP 1000 IFP 100 5208 5000 Series Event History Detector Status The option for uploading detector status that appears on the file menu is available for Rev 1 2 and later panels only 12 P N 151241 To upload panel information 1 From the File Menu select the upload menu item you want to schedule File Upload x Save Uploaded File As Account Number paas Computer Cade P Phone Number Select Call Option Call how ohen Once Date eM le Tire 936 14AM Answering Machine Bypass IT Use Armee Mactan Bypass Hang up delay B Beda delay p Bremse User Manual a 2 In the appropriate locations in the dialog box enter your selections for the following options File Name Account Number Computer Code Phone Number Call Option Answering To upload assign a name to the file that will be uploaded from the panel You can use the Browse option to select from the list of available files If you do not select a name for the file it will be automatically named with the panel model and the date and time of the download Enter the panel account number The default value for each control panel is listed in the installation manual for that control
7. communications This command will improve communication speed between the modem and the 5820XL version 4 and lower panels 5080 and 5208 panels The S10 255 setting may not be useful for other communications applications During these times you can disable the 10 255 AT command The next time you use SKSS you will be reminded that the 10 255 command is not set P N 151241 7 Silent Knight Software Suite To add the 10 255 AT Command Setting 1 Click on Configure Line in the Communication Configuration dialog box Communication Configuration x Connect Using Line Port MutiTech Systems MT56002Dx z Changes made from this dialog are temporary and only in effect until the application exits If permenant changes are desiried make the changes from the Control Panel DK Cancel 2 Click on the Connection tab then Advanced from the modem settings dialog box MultiTech Systems MT5600ZDXY Properties HE General Connection Options Address Forwarding Connection preferences i aaa Parity None v Stop bits 1 v r Call preferences M Wait for dial tone before dialing Cancel the call if not connected within feo secs O Disconnect a call if idle for more than o mins Advanced Cancel 3 Type S10 255 in the Extra settings text box To remove the S10 255 AT Command Setting 1 Click on the Windows Start button then Settings and finally Control Panel
8. month once for the first half of the month and once for the second half You could then Append the events from the second half of the month to the file for the first month Your file would then contain events for an entire month To add history events from one file to another 1 Open the primary history file by selecting Open Event History from the File Menu With a history file open click on Append History File 3 Select the file that you want to add to the primary history file You can scroll through the list of available files or enter the file name in the File Name area in the dialog box Event history files have the extension Panel Type History 4 The file now contains event data from both files When you save the file you may want to use the Save As feature to give the combined file a unique name P N 151241 15 Silent Knight Software Suite Detector Status Data When you upload detector status from an 5820XL 5808 IFP 100 or FP 1000 panel you will have a file containing the status of all detectors in the system Not all the detectors may be of interest to you at any given time You can use SKSS to select only detectors that meet particular criteria such as detectors that are out of compliance or that need maintenance You can also sort the file by various criteria and print the information that you need 1 Once detector status has been uploaded select Open Detector Status from the File Menu 2 Select a file to open
9. the front cover If an error occurs during installation make sure you have sufficient memory and disk space on your PC see page 1 If you have sufficient system resources and the software still will not install or run contact Silent Knight Technical Support at 800 328 0103 P N 151241 3 Silent Knight Software Suite Starting SKSS 1 From Start select Programs Silent Knight and then click on Silent Knight Software Suite The login dialog box appears SKSS x This program is password protected Please enter your user name and password to continue Login Information User name Password Cancel When logging on for the first time select Master from the User Name dropdown list Press Tab to move to the Password text box and enter pass Click OK The SKSS window appears Note If you ve used the SK Analog Fire System Editor note that the Communications Queue is no longer a separate application The Communications Queue is integrated into SKSS as shown below AYN SKSS File View Options Help Daa Fs mesa Call Type Next Call Time Last Call Time _ Phone Number For Help press F1 Waiting NUM A formation on ommunications etween the panel nd the PC will ppear here 4 P N 151241 User Manual Using Password Protection Through the password system you can make sure that only qualified users have access to SKSS Or if you prefer you can disable password protection so that
10. Normal Yes 07 006 TWENTY CHARACTER NAM Photo 6 35 245 0 83 94 62 25 63 25 Normal Yes 07 007 TWENTY CHARACTER NAM Photo 7 35 245 0 83 94 62 25 63 25 Normal Yes 07 008 TWENTY CHARACTER NAM Photo 8 35 245 0 83 94 63 25 64 26 Normal Yes 07 009 TWENTY CHARACTER NAM Photo 9 35 245 0 83 94 61 24 62 25 Normal Yes 07 010 TWENTY CHARACTER NAM Photo 10 35 245 O 83 94 62 25 63 25 Normal Yes 07 011 TWENTY CHARACTER NAM Photo 11 35 245 0 83 94 61 24 62 25 Normal Yes 07 012 TWENTY CHARACTER NAM Photo 12 3 5 245 0 83 94 62 25 63 25 Normal Yes 07 013 TWENTY CHARACTER NAM Photo 13 35 245 O 83 94 61 24 62 25 Normal Fl L Next Call Time gt For Help press F1 Waiting NUM A Figure 4 Detector Status Dialog Box 16 P N 151241 User Manual Communication Error Messages The chart below describes communication error messages that could occur during processing These messages indicate that transfer of data did not occur If you receive one of these messages and do not know what caused it see Troubleshooting Communications problems below If the problem persists contact Silent Knight Technical Support Table 6 Communication Error Messages Message Explanation Error An error occurred during processing of the call No data was transferred This message can indicate a wide variety of problems including a problem with the modem or noise on the telephone lines Timed Out The job was not completed because communication was not establi
11. SKSS Silent Knight Software Suite Model 5670 Installation and Part Number 151241C Operation Manual 5 03 CD Key Important The CD Key is case sensitive Contents Introduction SKSS sesrecesreerert ttt Enit NREN ERRER E ENE 1 Features 5 p zea asa e a ea Grete e a a e pata a ale eae O ara na rae da ue tes 1 About This Manual sia sigs eta era a e ta banal a aca aa te pao ai Sletten 1 System Requirements 2 0 0 3 024 Aneto dae tee Aes heck caca e aid a ead grea A i d 1 Mouse Versus Keyboard 0 0 cece ent tne teen e teen bene eee 2 Online HEI sani stati daa ete Nod ok ats Bath ict Ne Sadak ae CUR keaton Ute E lel a A 2 Backing Up Your Data eses scat sige thee ase 4 Soc Be te ae aw Bets Bee RE aS Ee 2 Technical Support var nos ae p r Da coda aaa asad potas Bice neat aed aide hl Mente en er one ac Ta 2 Howto Reach Us scz octet cotei hd ee coe SA ed eae ane eee Be 2 Installing SKSS sine cetate stele pacate n o ie ea acnee ocecoleie acea a ie oaza 8 bores alec 3 Starii n ES RSS ws acte arca ee ek ae pia tt aa a i aa a atei ba a ele dd ata i aa 4 Using Password Protection 0 ae 5 Initial Password ienas See ze oa Paw e a aid a Saale al ae 5 Adding Editing Deleting Users and Passwords ce 5 Turning Password Protection On Off eee 5 Setting Up Communications with the Panel 0 0 eee eee eee 6 PC Modem Connection 0 ae 6 Serial Cable Direct Connection to the FACPs
12. You can scroll through the list of available files or enter the file name in the File Name area in the dialog box Detector status files have the extension Panel Type Detector 3 The Detector Status View will display Select options for controlling how the detector status is displayed on screen and printed A dialog box similar to the one below will display Refer to the options on the help screen for complete information about how to select these options If you want a printed report of the data select Print from the File Menu SKSS 5820 2000 03 07 09h08m26s IFP1KDetector O x 7 File View Options Window Help EX EX IERI EL EI IA Detector Status Sort Order Show Point Types Show Point Status Show Point Compliance Sort By Paint 1D FZ Photo Detector MI Normal M Yes within NFPA 72 M lan Detector M Calib Maintenance FM No aut of NFPA 72 M Heat Detector M Calib Trouble M Photo Duct Det M Other troubles M lon Duct Det M Sup Photo Duct Det M Sup lon Duct Det ae tne Lon Sen ar ae ir rr iced ce pe pal staus NEPAz TWENTY CHARACTER NAM Photo 1 35 245 0 24 Normal Yes pri TWENTY CHARACTER NAM Photo 2 T 245 0 53 5 za 26 Normal Yes 07 003 TWENTY CHARACTER NAM Photo 3 3 5 245 0 83 94 62 25 63 25 Normal Yes 07 004 TWENTY CHARACTER NAM Photo 4 35 245 0 83 94 61 24 62 25 Normal Yes 07 005 TWENTY CHARACTER NAM Photo 5 35 245 0 83 94 61 24 62 25
13. alOnce Watng Describes the type File name assigned The status of these This panel is of job thathas been onthe PC where the jobs is Waiting connected directly completed or is information is because they have to the PC so no scheduled to occur downloaded from or been scheduled to phone number uploaded to happen at a later appears time Figure 2 Communications Queue Example Delete Jobs from the Queue All jobs remain in the queue until you delete them You can delete jobs that are finished and jobs that are scheduled To delete a job from the Queue window 1 Highlight the job you want to delete by clicking on it 2 Press on the Delete key This action cannot be undone 10 P N 151241 Job Status User Manual Jobs or accounts listed in the Queue window are assigned a status The chart below describes all possible status types Table 3 Queue Job Status Status Description Waiting The job is waiting for processing Another job is currently being processed or the job is timed to execute at a later time Error An error occurred during processing No data was transferred See page 17 for more information Processing The job is currently processing for example sending or receiving data Complete The job has completed successfully Completed jobs remain on the queue until an operator deletes them Aborted by User The job was cancelled during processing by an operator Aborted by User jobs remain on
14. anyone in your facility can have access to SKSS Initial Password SKSS comes with a Master User and Password When logging on for the first time select Master for the user and enter pass as the password You can then change the password add new users or disable password protection Adding Editing Deleting Users and Passwords You can add up to 100 users to SKSS in addition to the Master User All users can perform all software operations The Master User cannot be deleted To add a user 1 From the Options menu select Users amp Passwords 2 From the Users and passwords dialog box click on Add User 3 Enter up to 20 alphanumeric characters for the user and 20 alphanumeric characters for the user s password 4 Click OK To delete a user Echt Uom Naras and Pasomcedts 1 From the Options menu select Users amp Passwords At the dialog box that displays select the user you want to delete then select Delete User 3 Click OK The user will be deleted Turning Password Protection On Off If you don t want to require users to enter passwords when they operate the software Click here to disable pe se you can permanently disable the dialog box password T for entering a password protection Danei x Ure Intormabon 1 From the Options menu select Users amp NE lt Passwords PET 2 From the Users and passwords dialog box click on the Enable login dialog box check box to turn
15. d Fault Module 05 FZ Point Disable 17 01 01 1995 12 00AM Gnd Fault Module 03 M Test 18 0140141995 12 00AM System Power Up M Operator Resets 19 01 03 1995 02 04AM Auto Test Channel 2 M Local Unreported 20 01 02 1995 10 51PM Det Trouble Restore Zone 2 21 01 02 1995 10 51PM Photo Det Trbl Rist Zone 002 M13 P037 Append History File 22 0140241995 10 51PM __ Photo Det Enabled Zone 002 M13 P037 AD OF IN NNE ANEIL Det Temelia Tamsa 2 Call Type Next Call Time Time Filter Ending Time For Help press F1 Waiting NUM Figure 3 Event History Window 14 P N 151241 User Manual Combining Event History Files Append History The 5820XL 5808 IFP 100 and FP 1000 can store up to 1000 events and 5208 panels can store up to 150 events When a panel reaches its 1000 event capacity it begins deleting events starting with the oldest When you save an upload you create a file that you can save permanently or for as long as you need it You can also append or add events from another file so that uploaded event files will be combined saving you from having to search through multiple files For example suppose a panel reported 1000 events every two weeks but you wanted to retain files of events by month Since the panel would start deleting events as more were added the panel s buffer would never contain an entire month of data You could compensate for this by uploading event history twice per
16. e mail questions to technical support are just a few of the things you can do on our Web site Silent Knight also offers free technical support How to Reach Us Web site www silentknight com Technical support Monday Friday 8 00 AM to 6 00 PM 800 328 0103 2 P N 151241 User Manual Installing SKSS SKSS walks you through the installation process and can be installed and configured to work with Silent Knight control panels in less than ten minutes If you are a new user of Silent Knight software go to the installation procedure below If you have a version of Silent Knight s SK Analog Fire System Editor installed on your PC the new software will not overwrite the directory or accounts you ve already set up Once you ve installed SKSS you will need to upload information from each panel to populate the software with your existing accounts The files created in SK Analog Fire System Editor are not compatible with SKSS To install SKSS 1 Place SKS Software Disk 1 in your PC s A gt drive From the Windows Start menu select Control Panel then double click on Add Remove Programs 3 Click on Install then Next Follow the instructions on the screen for continuing During installation the program will ask you where you want to store the software The default is c ProgramFiles SKSS You can click or press Enter to select the default or type in another location Note CD Key can be located on the inside of this manual s
17. m a panel so that the history can be sorted and viewed on screen or printed as a report You can also upload programming changes that have been made at the installation site to a PC Features e Compatible with IntelliKnight 5820XL 5808 IFP 1000 IFP 100 SK 5208 fire panels and the 5000 Series entry systems e Upload panel account information to your PC e Quick access to panel event history e Upload detector status from the 5820XL 5808 IFP 1000 and IFP 100 e Forward and backward compatible with panel software e Free software upgrades downloadable from the Silent Knight web site www silentknight com About This Manual This manual will help you get started using SKSS and is future reference for operations that you don t frequently perform The menus and screens in the software are your main source of information for the more commonly performed operations You can also get help from the software s comprehensive online help system by pressing the F1 key at any time not available during beta testing For information on general concepts refer to the panel s Installation and Operation Manual System Requirements To operate SKSS software you must have a PC with Windows 95 98 2000 ME or Windows NT Your system should also have the following e 16 megabytes RAM e 8 megabytes of free hard disk space e VGA color or compatible monitor e A Bell 212A 103 Hayes compatible Plug and Play modem to connect to remote panels You ca
18. n also connect the FACP directly to the PC when onsite using the 9 pin serial cable P N 15241 1 Silent Knight Software Suite Mouse Versus Keyboard SKSS is designed to be used with a mouse Using a mouse is the fastest and easiest way to operate the software However a mouse is not a requirement all operations can be performed from the keyboard See your Windows documentation for information on navigating in a Windows environment Online Help You can press the F1 key when you have SKSS running to bring up the online help system not available during beta testing The help screens describe each data entry area on the view and explain how to select options Backing Up Your Data Protect your valuable data by frequently backing up files using the backup tool of your choice Files with extensions Panel Type Account Panel Type History and Panel Type Detector contain your data For example a file with the extension 5820Account contains the account information on a 5820XL panel and a file with the extension 5080History contains the history information from a 5080 panel Back up these files whenever you make changes See Table 1 on page 9 for more information about types of files and extensions Technical Support Silent Knight provides 7 24 technical support from our Web site at www silentknight com Print installation and operations manuals get answers to frequently asked questions download the latest software revisions
19. options for controlling how the history is displayed on screen and printed Refer to the online help for more details about these options not available during beta testing If you want a printed report of the data select Print from the File Menu Select order in which SKSS 5820 2000 03 07 09h07m51s IFP1KHistory ot x events display File View Options Window Help IX D a SI 99 amp R Sort Order Event History Sort By Number 1 01 01 1995 05 03 AM MP Trouble Zone 1 Date Fp 2 01 01 1995 05 03 AM Manual Pull Trouble Zone 001 M33 P097 Display events that as 301 01 1995 05 034M Det Trouble Zone 1 gt ccurred during a Starting Date 4 01 01 1995 05 03AM Phato Det Trouble Zone 001 M13 P073 specific ti Ending Date 32600 r 5 01 01 1995 03 54 AM MP Trouble Zone 1 speciile time aii 6 01 01 1995 03 54AM Manual Pull Trouble Zone 001 M33 P037 7 01 01 1995 03 53AM_ Det Trouble Zone 1 8 01 01 1995 03 53 AM Photo Det Trouble Zone 001 M13 P073 Starting Time 12 00 004M 9 01 01 1995 03 28AM Gind Fault Restore Module 05 Ts269PM E lov tes 0204AM ame Ted Chae i i uto Test Channel ielect the types of 12 0101 1995 12 02AM MP Trouble Zone 1 vents to display Show These Event Types 13 01 01 1995 12 02 4M Manual Pull Trouble Zone 001 M33 P097 KE Alarms 14 01 01 1995 12 01AM Det Trouble Zone 1 M Restores 15 01 01 1995 12 01AM Photo Det Trouble Zone 001 M13 P073 Ki Troubles 16 01 01 1995 12 00AM Gn
20. panels The box remains blank for a 5000 Series panel Enter the code that allows access to the panel from a PC The default value for each control panel is listed in the installation manual for that control panels If you are using a modem for communication enter the panel phone number Select how often and when the call should be placed Select the preferred options if the phone line used by the PC s modem has an answering machine installed This feature is not used when connecting directly to a panel 3 Click OK to begin uploading or to post the job to the Queue P N 151241 13 Silent Knight Software Suite Working with Event History Data You can upload event history from a 5820XL 5808 IFP 100 IFP 1000 or 5208 panel When uploading a file from the panel s event history buffer you will have all of the most recent events that have occurred at the panel Not all the events may be of interest to you at any given time You can use the software to select only events that meet particular criteria sort events print and combine files of events Note The 5000 Series panels do not store events so this procedure does not apply to the 5000 Series panels 1 Once event history has been uploaded select Open History from the File Menu 2 Selecta file to open You can scroll through the list of available files or enter the file name in the File Name area in the dialog box 3 From the next dialog box that displays select
21. protection on or off If there is a check mark in the box password protection is on If there is no check mark in the box password protection is off P N 151241 5 Silent Knight Software Suite Setting Up Communications with the Panel Before you can use SKSS to communicate with a panel you must configure a communication device To connect to a remote panel you ll need to use your PC s modem With the all the FACPs you can also connect locally with a serial cable PC Modem Connection To communicate with a panel you will need to have a Hayes compatible modem installed on your PC Follow the instructions in your PC and modem manuals for connecting a modem to your PC Serial Cable Direct Connection to the FACPs The figure below shows the location of the 9 pin connector on the 5820XL 5808 5208 version 2 IFP 100 and the IFP 1000 Use this connector to attach the serial cable to the panel Note The panel will be in ground fault trouble if you are connected to a PC powered by AC while the cable is connected The trouble will clear when you remove the cable when you ve finished communicating with the panel 9 pin connector on control board 5820XL and IFP 1000 Cable Connection assembly ea i se Pl g J zi Li 4 E II oa lt I i ve To computer eg serial port d za i a 5208 Cable Connections Use standard i Spin serial cable i m fi D To computer fil mG serial port A a
22. shed during the programmed timeframe No Carrier The job was not completed because the communication device could not establish communication Modem Error The job was not completed because the software detected a problem with the modem Make sure the modem is turned on Try reinitializing the modem Busy Signal The communication device encountered a busy signal when attempting to communication Try again later No Answer The communication device did not receive an ACK signal No Dialtone A dialtone could not be detected by the communication device Check that the receiving device is turned on and is connected to the phone line Troubleshooting Communication Problems Troubleshooting communication problems can be complex because the problem could be at either end of the connection If communication did not occur or was incomplete here are some things to try When using a modem make sure the communication device is connected to the phone line and that dial tone is present If you suspect that noise on the telephone line is causing a problem try any or all of the following e Hang up and try again e Initialize hardware This will happen any time you close the queue and reopen it You may need to reset the modem especially if you receive the Modem Error message P N 151241 17 Silent Knight Software Suite 18 P N 151241 SILENT SI KNIGHT 7550 Meridian Circle Maple Grove MN 55369 4927
23. the queue until an operator deletes them Timed Out The job was not completed because communication was not established during the programmed timeframe Security Not Granted The panel did not answer the call because an incorrect password was used by the operator who attempted to process the call No Carrier or No Dialtone The job was not processed because communication was not established This message can indicate several problems See page 17 for more information Modem Error The job was not processed because the software detected a problem with the modem This message could indicate that modem is not turned on needs to be initialized or another problem See page 17 for more information Busy Signal The job was not processed because the communication device encountered a busy signal when attempting to call No Answer The job was not processed because the initiating communication device did not receive an ACK signal Detector Status Not Supported The detector status feature is not available for Rev 1 1 panels Revision 1 2 and later support the feature If you attempt to run the Upload Detector Status feature with a Rev 1 1 panel you will receive this message P N 151241 11 Silent Knight Software Suite Uploading You can upload various options depending on the panel you are working with such as panel programming settings and event history as shown in Table 7 When uploading you
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