iPECS_Attendant_MG_User Manual_STG_Issue 1.0_(20131104)
Contents
1. CO012 Cox 15 con Co Line port can be forcibly shut down Drop Coline Note Status Icon cood co00z2 cooo Deactivate IDLE BUSY 5 5 Phone Book Search Window Description This is for searching for the information of the subscribers who have been registered in the Phone Book Procedure 1 For search it is required to input the necessary information among station number name company department and mobile phone number 2 Various functions such as Call Mobile No SMS and E Mail can be functional if clicking the right button of the mouse on the searched information Note Information in the Phone Book can be registered changed deleted Menu Tools Phone Book 5 6 Dial Pad Window Description In this Dial Pad window connection answer holding conference redial and Mute can be done and this window displays subscribers numbers date and time Window IPECS Attendant MG User Manual Issue 1 0 Dial Pad CONNECT TOU 38866 21 HOU 11 00 00 43 TRANS REDIAL i M3G CB SPEED ide Procedure 1 Dial the number by hitting the keyboard or the mouse in case of connection for Co Line amp Station 2 Inputted number will be displayed in the window Note Unlimited digits are allowed to be inputted for dialing however in case of exceeding 57 digits those of numbers which have been previously inputted will be cleared and the currently in2. C gt IPECS Attendant MG User Manual Please read this manual carefully before operating your set Retain it for future reference iIPECS is an Ericsson LG Brand E ERICSSON LG IPECS Attendant MG User Manual Issue 1 0 Revision History Change of Contents Initial Release p IPECS Attendant MG User Manual 1 2 3 1 1 1 2 2 1 2 2 2 3 3 1 3 2 3 3 Issue 1 0 Table of Contents IPECS MG INSTALLA ON oec tedio cde ues ein eire ite rte d et 3 RECOMMENDED SPECIFICATIONS EE 3 PROGRAM lag ge CEET 4 IPEGCS ucmEelci WE 5 BASIC OETTING OPRTHE PROGRAM EE 9 USER AUTHENTICATION TT 6 PROGRAM OTAR T sorreta oa r r 6 IPECS MG PROGRAM MENJD nadie EI OO E Eee Platina sain 8 miss zoe EE 8 3 1 1 IMPON FP MONE e e 8 3 1 2 EXDOICP NONG BOOK EE 8 Ke EE 9 3 2 1 PONE BOOK earmon n Em 9 3 2 2 PA OUI au etica d MEM o p OD LI MEE E i TEE 10 3 2 3 SUBE TTE 11 3 2 4 CHange Stalon cT T TERR 12 3 2 5 Message setting in absentia csse 13 3 2 6 FING TRUNCUM ae eons aes UU e 14 oo BUSCO TNR T s ike 3 2 8 Se Hu 16 3 2 9 Attendant Ghange EE 17 3 2 10 Attendant Temporary CO 17 3 2 11 Attendant Attendant Cancel 18 3 2 12 misce UE 18 3 2 13 CONPEFENCE ROOMS CUMING cis d coca qao OL alan bh p IM Mead raa e daa dade vnd 19 SERIES Ree 20 3 3 1 Wake UDP SEUNG NEE 20 3 9 2 Mall SCNGING BEE
3. Wake Up 2 Double click Select the relevant number in the station list on the right side and then click the button 3 Double click Select a group that has been designated and then click the gt gt button so that a number of rooms can be set at the same time 4 Check the selected station and set wake up time at the bottom and then click the OK button or Apply button 5 Incase it is necessary to check the existing information of the selected room click the Read button Notice 1 When using the Reading function if a number of rooms are selected the information of the first room will be displayed 4T The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Ericsson LG shall have no liability for any error or damage of any kind resulting from the use of this document Posted In Korea www ericssonlg com Ericsson LG Co Ltd 2013
4. l MONITORING WINDOW ccccecccceecccceuccceuuccceuuccceauceeeauceeeeuceeteustennnsecnnneeees 39 S PMS FUNCTION oncaran n EE 40 8 1 DB SYNCHRONIZATION n oar ng se ire Erw ceding dak sae Saad DEREN PePe rererere ed rie dae en 40 8 2 CONFIGURATION EEN 40 8 2 1 FIOLCH ROM ell Ol EE 40 8 2 2 GOUD EE 40 8 2 3 US fi DEEN 41 8 2 4 SLEA AE NEE 4 8 3 GUEST INFORMATION SETTING ccccccccecccccccuncceceuucececeuunceeeeauueeeeenuuceeennunnees 42 8 3 1 CSC ENEE 42 8 3 2 Ee EE 43 8 3 3 OOM ratus E le 44 8 3 4 avene Mr T 45 8 3 5 EE EE 46 8 3 6 NICS S AG me PE 46 8 3 7 BDMT ee 46 8 3 8 ES DE are ert Nur ERI FRE UEM GL LLLI MDC E E 47 IPECS Attendant MG User Manual Issue 1 0 Description iPECS Attendant installation will be done easily through the installation wizard Therefore the installer is requested to consider just few conditions describred below Installation PC Environment is recommended like below 1 Hardware Minimum Specification CPU 1GHz Main Memory 1GB HDD 100GB 2 Operating System Windows XP with Service pack2 and later Windows Vista Windows 7 3 Window Resolution 1280 x 1024 Window Resolution 1s considered IPECS Attendant MG User Manual Issue 1 0 1 2 Program Installation Description The initial program installation shall take the following steps Procedure 4 Select the iPECS_Setup exe f
5. 2 IPECS Attendant MG User Manual Issue 1 0 3 3 11 Custom Setting Environment Setting Description This is for custom setting for program operation Procedure 1 Menu Setting Custom Setting 2 In the System Connection system information such as PBX Type System IP Connection Mode Connection ID and Password can be set 3 Inthe Audio Setting incoming ring file internal ring file and enternal ring file can be set 4 Inthe Windoize of monitoring group display icon can be set by Station Type amp the position of window at the time when the program is operated can be set by Window Position amp Program language Language Select can be set by Language Select 5 In the Communication Setting the history of communication with the PBX can be saved as either Detail or Summary 6 In the Database Setting DB operation mode can be set In case of Remote as the server IP address of the relevant PC and DBNPECS DB DFP file located in Attendant installation folder in the relevant PC must be accurately set for DB connection In case of Local as the Server DBNPECS DB DFb file located in Attendant installation folder of the relevant PC must be accurately set Notice 1 Window Position varies with operators 2 WAV file amp MP 3 file are only allowed to be selected in the Audio Setting 3 Bear in mind that if checking View system mode and link test in Communication program speed will be do
6. 4 Service Not Assigned 5 Service Not Assigned E Service Not Assigned T Service Not Assigned 8 Service Camp On wf 3 Service intrusion e O Service Override Hold wf Service Call Wait E Service Voice Ower ES Procedure 1 Setting Intercom Busy One Digit 2 Select Able or Disable in the Step Call which means select one of options to confirm if the step call is going to be used 3 Select the relevant services from Digit 1 to Digit 4 Click the OK button Note 26 IPECS Attendant MG User Manual Issue 1 0 3 3 10 ICM BOX Music Type Description This is for selecting or changing ICM BOX music type Window M BOX Music Type EN Select Music Type ICM Box Music Type External MUSIC D f OK Cancel Procedure 1 Setting ICM BOX Music Type 2 Select the type of ICM BOX music 3 Click the OK button Note 1 ICM BOX Music Type No BGM Not Applicable Internal Music Internal Music External Music External Music VMIB BGM 1 VMIB BGM BackGroundMusic 1 VMIB BGM 2 VMIB BGM BackGroundMusic 2 VMIB BGM 3 VMIB BGM BackGroundMusic 3 VMIB BGM 4 VMIB BGM 4 This is only applicable for MG 300 system SLT MOH 1 SLT MOH MusicOnHoldingl SLT MOH 2 SLT MOH MusicOnHolding 2 SLT MOH 3 SLT MOH MusicOnHolding 3 SLT MOH 4 SLT MOH MusicOnHolding 4 SLT MOH 5 SLT MOH MusicOnHolding 5
7. Room Class 1 To Be Cleaned Procedure 1 The status of check in amp out can be checked in real time by lighting amp lights out of the blue lamp 2 The status of rooms is displayed in real time by color amp icon 3 Various functions such as check in amp out wake up message DND room status are functional if clicking the right button of the mouse on the window 4 Station numbers can be managed more effectively by creating groups Note 1 Color and icon are variable depending on the status of station numbers To Be Under Sat Ready A Out Of 2 Under Repair zw Room II Cleaned amp Cleaning WI ror Sale Oh Service Es Repair Complete Occupied 39 IPECS Attendant MG User Manual Issue 1 0 Description The information in PBX is synchronized with the information in the PMS program Procedure 1 File DB Sync 2 The process of DB synchronization is displayed and when it gets completed the window will be automatically closed to be initialized Notice 1 Incase of closing the window while DB synchronization is in progress PMS window will be closed Description Hotel information such as address phone number FAX number HomePage tax number and main currency can be registered The information that has been registered will be displayed in the receipt Procedure 1 Config Hotel Information 2 Input the relevant information 3 Click the OK button Note 1 T
8. User Information Creating Monitoring Graups ucti fail ID is notregisted in system In case the environment of connection with PBX is wrong or the program has not been installed normally the error message as above will be shown ucti fail The system cannot recognize the information ucti fail Wrong ID ucti fail Wrong Password ucti fail Login has failed Note In case the information of connection with the PBX is wrong or the communication with PBX is cut off the red light of left lamp will come on IPECS Attendant MG User Manual Issue 1 0 Description This is about Synchronizing user information which is used at the iPECS MG after importing it from the other programs or files Procedure 1 Menu File Import Phone Book 2 Select one of types that need to be synchronized 3 Select the file in the file import window Notice 1 The program relevant to the selected import type must be already installed in the PC 2 Import Phone Book menu is functional only when Server type which is in the Database Setting is Local In other Words in case Server type is Remote Import Phone Book menu is not functional 3 In case of Import the phone book that has been saved before will be cleared and the phone book that is currently imported will be replaced 4 If Import amp Export are in progress they cannot be stopped Description This is about creating user information which is
9. is for logging out of the iPECS MG Procedure 1 Click the Logout button in the main window 2 The program will be shut down and the Logging window will be activated Notice 1 i1iPECS MG is shut down 2 This is useful to change to the other operator Note Description This is about displaying the information of incoming calls to the iPECS MG and holding calls during the phone call Window Wait Hold Call Park antait COSTAL RECALL 0D Tel Na Name Department Wait Time Hold Co STA RECALL Tel No Name Department Wait Time Procedure 1 Inthe Wait window the incoming call information such as Co Line Station and Recall is displayed 2 Incase a call come in click the button or hit the Space Bar on the keyboard for call response In case of using the mouse double click the displayed incoming information for call connection 3 The information of a holding call during phone call will be displayed 4 The way of recalling holding calls is to click the ICM button in case of stations or double click the relevant holding calls 31 IPECS Attendant MG User Manual Issue 1 0 Note 1 Depending on the Phone Level in the Phone Book window the display order of holding calls will be displayed in consecutive order 2 Incase several holding calls have come in the call that has firstly come in displayed on the top in the Wait Window can be firstly received by double clicking the call
10. 2 1 3 3 3 KA UNI END ss cent apt lease T EN 3 9 4 Flex Buton SEWN HE 22 3 0 0 23 3 3 6 Speed Da TIE mm 23 OO orsi deo RET TU UI ERE 23 3 3 8 oystem GISING BE 25 3 3 9 Intercom Busy One 26 3 3 10 IOM BOX MUSIC Ke sissies ERE OIN EU IEEE Cid RODA ho edad esate Zt 3 3 11 Custom Setting Environment Gettng ccc cece cece cence eeeeeeeeae eens 28 IPECS MG MAIN TOOLBAR nirera E E E T eee 29 IPECS Attendant MG User Manual Issue 1 0 4 1 EES 29 4 2 STANS c e MANN REED NERONE 29 4 3 TUERI EE 30 5 JPECS MG MAIN OAI 8 Le UE 31 5 1 LOCO cH EN 5 2 VV All HOLD VVINDOMFL s cate rated aM voro I a oi wbabr hbed co iusso Te bbedatden EN 5 3 MONITORING WINDOW GrATIONINEOlI 32 5 4 MONITORING WINDOW CO INEINEO Hmm 33 5 5 PHONE BOOK SEARCH WINDOW EEN 34 5 6 DIAL PAD WINDOW o nece ONE EE Bee otis he TAa do Matteo E E 34 5 7 ALARM DISPLAY VED icxsscevestcconebatwonatennscacwandudaoouseteanhebsuenatuanscaousousaacnseseaavess 3 6 IPECS MG FUNCTION iicet vu eee seus eub xeu bene ee vu ben Vo Y eee us quan u beue ee Yu ev En vu eoe Fees eu teet breves ds 36 6 1 STATION CALLING AND ANSWER eonoususunusununururer unenee erener erore r errea P eener eenen 36 6 2 ERT E E E E e EE T A EE EN LO LEM LEE LO EUMD EI 36 6 3 el ee Els GA MOTE reer E E E a E or 6 5 PAOD Wei Ce WEE 3 6 6 CALLPICK UP eee ee cL he Oe meter ee AL DA IR DUAL A DUAE Mure Res of ZC IPMS IMAIN WINDOW de 39
11. 373639883 0373639884 0373639885 0373639886 0373639887 0373639888 0373639889 0373639890 0373639891 0944989598 0944989599 0944989600 0944989601 0944989602 0944989603 0944989604 0944989605 0944989606 0944989607 0944989608 0944989609 0944989610 0944989611 0944989612 0944989613 0944989614 0944989615 0944989616 0944989617 0944989618 0444444444 0444444445 0444444446 0444444447 0444444448 0444444443 0444444450 0444444451 0444444452 0444444453 0444444454 0444444455 0444444456 0444444457 0444444458 0444444453 0444444460 0444444461 0444444462 0444444463 0444444464 VKX VKX VKA VKX VK VKX VKX VKX VK VKX VKX VKX VKX VKX VKX VKX VKX VKX VKX VKX VKX QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE Hung Hunge Hung Hung Hung Hunge Hung Hupgr Hung Hunge Hung Hunge Hung Hunge Hung Hunge Hunst Hunge Hung Hunge Hung j 1 Menu Tools Phone Book 2 Incase of new subscriber information registration addition click the Add button 3 Inthe Phone Book window subscriber registration Add button input the station number the name and department and then click the Save button 4 Ifitis necessary to change the information of the registered subscriber click the Modify button after selecting the relevant subscriber information or double click the relevant subscriber information 5 Inthe Phone Book w
12. 9 Time 47120 22 23 24 25 26 Selected Time AV 28 29 30 S T3247 Time Format 12 hour mode C z 2011 11 21 Procedure 1 Menu Tools Date Time 2 Change date and time and then click the OK button Note IPECS Attendant MG User Manual Issue 1 0 Description This function is for sending messages to the station telephones Group Private and checking the messages that have been sent to the iPECS MG Private Message Message Window Current Group Station Station Roo a KIKIKIKIKIKIK Popopopopo 3000 x Received Message Message to Send Procedure Group Message Setting 1 Tools SMS 2 Select the relevant group in the Current Group and then click the el button 3 Input the message in the Message to Send 4 Click the Send button Private Message Setting 1 Select the station number that will receive the message in the Station window on the right side and then click the amp button 2 Input the message in the Message to Send 3 Click the Send button Received Message Check 1 Tools SMS 2 The latest received message is displayed in the Received Message 3 In order to check the previous message or the next message click the button or button 4 The current message will be deleted if clicking the e button Note 16 IPECS Attendant MG User Manual Issue 1 0 Description By spe
13. In other words holding calls are received in consecutive order by double clicking the calls 3 The Camp on information does not display wait window 5 3 Monitoring Window Station Info Description This is about displaying real time status of Station Info or the information of Station that has been assigned to the group Window Station Info KIKIKIKIKIKIk popopopopo Co Line Info ROOM Myr 30011 30012 30013 30014 30015 30016 30017 30018 BBBBBB Y OU17 iB E 30019 30020 30021 30022 30023 30036 30048 30049 30056 30057 30060 30062 30066 30067 30074 30088 TestTest Test No 1 Test No 2 188 Procedure 1 Incase of Station call can be connected by double clicking the icon on the IDLE status 2 The information of stations is displayed with operators names by Change Station Name 3 Incase of clicking the right button of the mouse on the station icon the following menu will come up tap W SMS S A214 SS OEN AE HII Call Attempt to connect to the relevant station number SMS Attempt to send SMS to the relevant station number A Attendant Cancel Cancel the function registered in the relevant station number 32 IPECS Attendant MG User Manual Issue 1 0 Large Icon Change the icons in the Station Info to the large icons Small Icon Change the icons in the Station Info to the small icons List View Station information
14. Procedure 1 Room Setting Message 2 Program in the upper left corner Select room to leave a message the phrase is written 3 Select the message to register the room 4 Message to register Notice Note 1 Incase of room status change for a room select a room in the PMS main window and click the right button of the mouse and then select YES or NO under the Message menu 8 3 7 DND Description This is for setting amp cancelling DND function Procedure 1 Customer Info Setting DND 2 Double click Select the relevant number in the station list on the right side and then click the button 3 Double click Select a group that has been designated and then click the gt gt button so that a number of rooms can be set at the same time 4 Check the selected station and decide whether to operate DND and then click the OK button Notice 46 IPECS Attendant MG User Manual Issue 1 0 1 In case of error occurring during DND setting for a number of rooms the process of this function will stop Settings that have been done before the error occurs will be applied Note 1 In case of room status change for a room select a room in the PMS main window and click the right button of the mouse and then select YES or NO under the DND menu 8 3 8 Wake Up Description This is for setting wake up with ringing the bell at the designated time Procedure 1 Customer Info Setting
15. Room Occupied 62 2020 Room Class 1 To Be QD cleaned 2028 Room Class 1 Out Of Service 2036 Room Class 1 QD oc Occupied 2044 Room Class 1 To Be Cleaned Room Class 1 To Be Cleaned 2063 Room Status 2006 Room Class 1 Room Occupied 2021 Room Class 1 Room Occupied 2029 2037 Room Class 1 Room Occupied Room Class 1 To Be Cleaned cr 2014 Room Class 1 To Be Cleaned 2022 Room Class 1 To Be M cleaned 2030 Room Class 1 Out Of Service 2038 Room Class 1 Room Class 1 To Be 2015 Room Class 3 Under Cleaning 2023 Room Class 1 Out Of Service 2039 Room Class 1 Room Occupied Room Class 1 dm To Be Room Class 1 To Be 2016 Room Class 20 Out Of Service 2024 Room Class 1 Out Of Service 2040 Room Class 1 To Be Cleaned 2048 Room Class 1 To Be Cleaned AU 2017 Room Class Room Occupied 2025 Room Class 1 Out Of Service 2033 Room Class 1 Out Of Service 2041 Room Class 1 Room Class 1 ToBo D cieanec 2012 10 23 19 58 gem Wake Up 2018 Room Class 1 Room Occupied 2026 Room Class 1 Out Of Service 2034 Room Class 1 Out Of Service 2042 Room Class 1 a To Be Room Class 1 To Be Cleaned e Geest Search 2019 Room Class 1 Room Occupied 2027 Room Class 1 Out Of Service 2043 Room Class 1 To Be
16. Tools Call Log 2 Select the search period and search condition and then click the Search button 3 Incase of search for all information without any condition click the All Log button Note IPECS Attendant MG User Manual Issue 1 0 Description The name of STN that is displayed in the telephone can be registered added or changed Window Change Station name 3 station Number 30001 station Mame Procedure 1 Menu Tools Change Station Name 2 Select the station that needs to be changed 3 Input the station name 4 Click the OK button Note 12 IPECS Attendant MG User Manual Issue 1 0 3 2 5 Message setting in absentia Description iPECS MG is able to send Preselected message or Customized message to the other stations The station subscriber is able to leave a message at the LCD of the other station s telephone Depending on type or feature of Preselected message additional time and date can be set Preselected Message Message Type Station Range Station 20020 30870 Message Number Message Custom Message SEET EE maven RETINA TNE OOM p 3p s AT HOME UI S P m e AT BRANCH OFFICE 3 Remove Message Procedure 1 Menu Tools Preselected Message 2 Set the station range in the station input blank and then click the Read button 3 Select the massage as you wish 4 C
17. activated 5 Input the relevant information 6 Click the OK button Notice 1 Check in is only applicable for one room More than 2 rooms cannot be checked in at the same time 2 Incase of selecting a room that has been already checked in the window for information change will be displayed Note In case of group station call between guests in the same group can be functional by designating the group number Description Guests are checked out and receipts are issued From the Check Out window detailed information like room charge is displayed and the receipt can be printed Window 43 IPECS Attendant MG User Manual Issue 1 0 Check Out Guest Information Room Number 113 Bill Number 1206000009 Check In Time 2012 06 14 12 02 Check out time 2012 06 14 15 27 Guest Name MR LEE Charge Summary Room Charge Call Charge Bar Charge Prepaid Money Total Charge Procedure Check Out 1 Select a station number that has been checked in 2 Click the Check Out button Another way is to click the right button of the mouse and then click the Check Out 3 The window including Guest Information amp Charge Details will be activated 4 Click the Check Out button Receipt Printing Click the Printer button 2 The information in the window will be printed Charge Details Click the Details button at the bottom of the window 2 Charge details window will be activated Note 1 Images
18. ant Once new ID Account is registered login with admin 1111 cannot be done so DO NOT FORGET the newly registered ID Account 2 If the registered new account is deleted due to an operator s fault the account admin 1111 will be automatically created 3 When login with admin 1111 some functions will be limited to be used on the other hand when login with user ID amp Password there will not be any restrction for the user to use the functions Note 1 Ifticking the box next to Sign me in automatically automatic login will be done whenever login 2 X After program setting up the initial login ID and Password are admin 1111 2 3 Program Start Description After login apply the system information into the iPECS MG to operate Window IPECS Attendant Initialize Loading Maodules ak Getting Lines Information Getting Flex Button Information Getting User Information Creating Monitoring Groups db fail ID is not matched In case ID amp password of the user are wrong the error message as above will be shown db fail Wrong ID db fail Wrong Password db fail Connection with DB cannot be done normally IPECS Attendant MG User Manual Issue 1 0 IPECS Attendant Initialize Loading Modules ok amp pplv Local Language ok Lg Getting Station Information Getting Lines Information Getting Flex Button Information Getting
19. cifying the station range for COS change Day COS amp Night COS amp Timed COS can be set Change COs Station Range Change COS It EO gege E T Might Cos cos 0 ll Timed GOs cos T Procedure 1 Tools Attendant Change COS 2 Specify the station range and then click the Read button 3 Change COS and then click the Apply button Note Description By specifying the station range temporary COS can be set Temporary COS Station Ranae Jl ee v COS Dawn COS Restore Procedure 1 Tools Attendant Change COS 2 Specify the station range and then select COS Down or COS Restore 3 Click the Apply button Note 17 IPECS Attendant MG User Manual Issue 1 0 Description By specifying the station range the function on the station numbers can be cancelled Altendant Cancel Stalion Range Procedure 1 Tools Attendant Attendant Cancel 2 Specify the range of the station numbers whose functions are going to be cancelled and then click the Apply button Note Description Prepaid amount can be registered by specifying the prepaid station range Prepaid Call Prepaid Money fo Procedure 1 Tools Prepaid Call 2 Input the relevant station range and then click the Read button 3 Input the amount and then click the Apply b
20. ck the Database directory in the Database Setting tap and then click the Test button to check if connection is done properly After that click the Apply button Notice 1 iPECS Attendant for MG cannot be operated unless 1PECS MG in the System Type System Information is not selected 2 System IP is the PBX IP information In case wrong information is inputted connection with the PBX cannot be done normally Note 1 Attendant ID Password are ID Password of Attendant Station which should be previously configured at IP Phone Registration Table in System Admin Program Refer to IPECS MG Administration amp Maintenance Manual 2 Station Number for Attendant should be the member of Attendant Group Attendant Group Assignment in System Admin Program 3 Automatic connection Sign me in automatically cannot be operated in case the system is logged out IPECS Attendant MG User Manual Issue 1 0 2 2 User Authentication Description When operating the program set the basic environment for user authentication and communication with the PBX Procedure 1 Input ID and Password in the login window 2 When login select the option which will be used next time by choosing the check box next to the option 3 By clicking the Login button proceed the authentication to have access to the program Notice 1 The first login ID Account will be automatically deleted in case of registering new ID Account after operating the attend
21. displaying changed information search for the information by Current Guest and change the information in the window and then search for the information again 8 2 4 Setting Description This is for setting the necessary information to operate the PMS program 41 IPECS Attendant MG User Manual Issue 1 0 Procedure 1 Setting Setting 2 Room level that is displayed in the PMS main window can be set 3 Items that are displayed in the receipt that is printed out when check out can be set 4 Language that is applied in the PMS program can be set 5 Once information change is completed click the Save button Notice 1 Room level is not synchronized with PBX In case of operating a number of PMS programs all levels must be set equally Note 1 Top Logo Image is the image that will be printed on the left side of hotel information in the receipt If it is not set nothing will be printed Recommended size is width 12 x height 5 2 Top Image is the image that will be printed on the bottom of hotel information in the receipt If it is not set it will be excluded and the next information will be displayed When printing if the height is more than 5 centimeter the height will be reduced and reduced image might be printed 3 Left Image is the image that will be printed on the left side of the receipt lengthways Recommended size is width 3 x height 54 4 Right Image is the image that will be printed on the rig
22. en already installed Description Stations can be managed as a group as subscribers wish The group information is registered as the monitoring group of the main window Group Setting Current Group Station GI KIKIKIKIKIKIK H papopopopo Procedure 1 Setting Group Setting 2 Input the group name and then click the Add button for new group addition 3 Select a group in the Current Group window and select a station in the Stations window and then click the amp button After that a new station number will be added at the selected group 4 Incase of deleting the whole group select the relevant group and click the button and in case of deleting the certain station number select the relevant station number and then click the e button Note 21 IPECS Attendant MG User Manual Issue 1 0 Description This is for assigning the relevant functions to Flex button that is going to be used at the station by specifying the station range Window Station Flex Button Assignment Station Range l Flex Button Information l Checked All Button Type IT 1 Directory Number Ring Option Access Type Immediate Ring All Call 2 Not Assigned 3 Loop key LOOP User Changeable Feature Code ATTENDANT User Changeable Dial Number Station DSS CO Line Access Feature Code Dial Number co Emergency Alert User Changeable User Changeable User Changeable Use
23. he iPECS Attendant 23 IPECS Attendant MG User Manual Issue 1 0 Window Code Setting Code Setting Co Access Code International Code Country Code Area Code Procedure 1 Setting Code Setting 2 Input CO Access Code International Code Country Code Area Code 3 Click the OK button Note 24 IPECS Attendant MG User Manual Issue 1 0 Description This is for checking the recording status of greetings by slots that have been registered in the system system Greeting Select Slot Number Procedure 1 Setting System Greeting 2 Select the relevant slot number in order to check the recording status Note Record Type 1 Record Type 2 Hecaord Type 3 Used Nat Used Nat Used Mat Used Not Used Nat Used Nat Used Mat Used Not Used Nat Used Nat Used Mat Used Used Used Not Used Not Used Mat Used Mat Used Not Used Not Used Mat Used Mat Used Nat Used Not Used Mat Used 25 Mat Used Not Used Not Used Mat Used Mat Used Not Used Not Used Mat Used Not Used Not Used Mat Used Mat Used IPECS Attendant MG User Manual Issue 1 0 Description This is for checking amp changing the information of Intercom Busy One Digits that are used in the system Window Intercom Busy One Digit Busy One Digit Attributes Step Call DISABLE ei Service Call Back Service Not Assigned 3 Service Mot Assigned
24. he information that has been saved will be displayed in the receipt when check out 2 RemoteDB to use the hotel if you will be sharing information on all PMS Description PMS information of station numbers can be managed more effectively in the monitoring window by creating groups Window 2005 2006 2014 2016 2017 2018 2019 Room Class 20 Room Class 1 Room Class 1 Room Class 3 Room Class 20 Room Class 1 Room Class 1 Room Class 1 Room Room ToBe Under Out Of Room Room Room Occupied Occupied II Cleaned Cleaning Service Occupied Occupied Occupied D 2020 _ 2021 2022 2023 2024 2025 2026 _ 2027 Room Class 1 Room Class 1 Room Class 1 Room Class 1 Room Class 1 Room Class 1 Room Class 1 Room Class 1 To Be Room To Be Out Of Out Of Out Of Out Of Out Of D cleaned Occupied D cleaned Service Service Service Service Service 40 IPECS Attendant MG User Manual Issue 1 0 Procedure Group Creation 1 Setting Group 2 Inputa new group name 3 Click the Add button to create the group 4 Select the number that needs to be included in the group and then click the button 5 Check the station information of the group registered in the current window and then click the OK button Group Deletion 1 Setting Group 2 Select a group that needs to be deleted 3 Click the right button of the mouse 4 Click the Delete button 5 Rightafter the message comes up click the YES button Gro
25. ht side of the receipt lengthways Recommended size is width 3 x height 54 5 Printer Dialogue View is for selecting a printer when printing the receipt 6 Setthe contents of the PMS for being used in RemoteDB using information will not be shared 8 3 Guest Information Setting 8 3 1 Check In Description This is for allocating rooms to guests to change room status and to register guest information In addition to this the information of guests who have been checked in can be changed Window 42 IPECS Attendant MG User Manual Issue 1 0 Check In Check In Information Room Number Guest Name Room Status Repair Complete H Guest Type COS Day Night Timed Digit Conversion Table 1 9 LCD Language Display Mode PMS GroupID 0 0 10000 Wake UpTIme 1 HHMM vumm Wake Up Time 2 HHMM F ymmo Wake Up Time 3 HHMM Wake Up Time 4 HHMM Wake Up Time 5 HHMM Intercom Enable Cut Off Authorization Code MAX12 Digits 0 9 Check Out Schedule Bath Alarm Prepaid Money 0 0 999999 Room Monitor Call Charge Rate PGM 504 0 1 9 RoomClass PGM 503 1 1 20 mme Procedure 1 Select a room number whose status is check out 2 Click the Check In button 3 Check in is also functional by double clicking the room or clicking the right button of the mouse after selecting the room and then click the Check In 4 Check in window will be
26. iPECS MG Window Call Log onmi gt TI loaz OutGoing External Answered Caller Num 4 2011 11 21 19 31 21 Incoming Internal Not nswered Called Num Call Date Call Time In Out Ans No Duration Caller Num Caller Name Called Num Called Name Department RITIENI 2011 11 18 14 25 51 ICM 00 01 00 10000188 10000168 2011 11 18 14 22 23 ICM 10000188 10000158 2011 11 18 14 22 02 ICM 10000188 10000158 2011 11 18 14 10 38 ICM 10000158 10000188 2011 11 18 14 08 41 ICM 00 00 01 10000188 10000168 2011 11 18 14 06 04 OutGoing 10000168 10000169 2011 11 18 14 05 39 OutGaing 00 00 10 10000168 10000169 2011 11 18 13 53 12 ICM 00 00 01 10000168 10000188 2011 11 18 13 53 04 ICM 10000188 10000168 2011 11 18 13 52 49 ICM 00 00 02 10000160 10000188 2011 11 18 13 52 40 ICM 00 00 01 10000188 10000168 2011 11 18 13 52 23 ICM 00 00 01 10000188 10000160 2011 11 18 13 40 22 ICM 10000188 10000168 2011 11 18 09 49 09 ICM 10000169 10000198 2011 11 18 09 49 00 ICM 00 00 21 10000168 10000188 2011 11 17 16 05 06 CO IN CO 1 10000170 2011 11 17 16 05 06 CO IN CO 1 10000171 2011 11 17 16 05 06 CO IN CO 1 100001 72 2011 11 17 16 05 06 CO IN CO 1 10000169 2011 11 17 16 05 06 CO IN 00 00 00 CO 1 10000188 2011 11 17 16 05 05 CO IN CO 1 10000170 2011 11 17 16 05 05 CO IN CO 1 10000171 2011 11 17 16 05 05 CO IN CO 1 100001 72 2011 11 17 16 05 05 CO IN CO 1 10000169 Procedure 1 Menu
27. ile and then operate it 5 Install the program according to the procedure 6 Install additional programs such as WinPcap 4 1 1 and FireBird 2 1 which are necessary for operating the iPECS Attendant 7 Once installation procedure is completed operate the program by selecting the icon 1PECS Attendant on the wallpaper Notice 1 In case WinPCap program cannot be installed communication with IP PBX cannot be done 2 Incase FireBird 2 1 is not installed Local or Remote DB of the program cannot be operated normally Note IPECS Attendant MG User Manual Issue 1 0 Description Set the basic information to connect to the PBX Window iPECS Attendant Custom Setting e System Connection System Information Database Setting e SES System Type iPECS MG Co System IP 192 168 123 85 Connection Mode Welcome IPECS Attendant Local Remote Attendant ID mg172 Password User ID dmn 7 PC IP Password 192 168 123 71 Login Setting wi Save my ID Save my Password Sign me in automatically Procedure 1 Start All programs 1PECS Attendant 2 By clicking the Setting button Connect to Custom Setting by clicking the Setting button 3 Select System type input the system IP select connection mode and input the Attendant ID amp password in sequence in the System Connection tap After all required information is set click the Apply button 4 Che
28. indow Modification Change modify change the information and then click the Save button 6 Ifitis necessary to delete the information of the registered group select the relevant group and then click the Delete button Notice Depending on Phone Level in the Phone Book window subscriber registration Add button the display order of holding calls will be determined Note 1 The information that has been registered in the Phone Book will be displayed in the all subscriber information display part of the program 2 Up to 30 000 phone numbers are recommended to be registered added Registration Addition of over 30 000 phone numbers might result in search speed down IPECS Attendant MG User Manual Issue 1 0 Description This is about registering adding amp modifying changing amp deleting the information of iPECS MG operator information Window Account Info User ID Account Infa Index UserID Name Department Attendant ID 1 admin Procedure 1 Menu Tools Account 2 Incase of new operator information registration addition click the Add button 3 Inthe Account Info window input the relevant information such as User ID Password Name Department Perm Permission Attendant ID and Password and then click the Save button 4 Ifitis necessary to change the information of the registered operator select the relevant operator and then click the Modify button 5 In
29. is displayed as a list 4 Ifclick the left button of the mouse on the station icon DN list will be displayed Notice The monitoring group information can be changed in real time Note Status Icon There are no other status icons except for the below icons aH BSE Bab ipe bp Bar BUSY IDLE CFWD PRESELECT In case of the station in which auto call forward has been set call forward number can be checked by moving the mouse pointer on the icon 5 4 Monitoring Window Co Line Info Description This is about displaying real time status of Co Line Information Window Station Into KIKIKIKIKIKIK popopopopo Resto S coom cowo cowo coos coos coos coo7 coos S coos coon coon cooiz coos coo4 coos coow S coo coo coos cono coo271 Won NN cooo coo Procedure 1 Incase of Co Line call can be connected by double clicking the icon on the IDLE status Input phone number 33 IPECS Attendant MG User Manual Issue 1 0 2 Incase of clicking the right button of the mouse on the IDLE status B cow E cowo E cooo coos cc i see Disable CoLine BS coo B c B coo 003 ei cond cons M co 006 a CO 007 L i Enable CoLine 011 mW 014 WR coos E Co Line port can be activated or deactivated 3 Incase of clicking the right button of the mouse on BUSY status CO 004 D ganne mm en nne ocr 007 a coo Drop CoLine
30. lick the Apply or OK button Note If selecting the Remove Message and click the Apply button the message in absentia which has been set will be cleared 13 IPECS Attendant MG User Manual Issue 1 0 Description iPECS MG can do Paging to the station Paging section will be determined on the basis of paging section defined by PBX Window Selection Internal Zane External Zane Internal Zane 1 External Zane 1 Internal Zonge LI Internal Zone US Internal one Ud Internal Zone 05 Internal Zone Ub Internal Zone LI Internal Zone Up Internal Zone 09 Internal Zone Internal Zong Internal Zong Internal Zong Internal Zong Internal Zong Internal Zong Internal Zong Internal Zong Internal JDne Internal All Call avstem All Call ka E am Lo CO 00 CTI IE C0 P co E d Procedure 1 Menu Tools Paging 2 Select the appropriate paging range in the paging selection window 3 Click the OK button Notice 1 In order to do paging the operator s telephone must be permitted to do paging 2 iPECS MG only supports one type of speaker mode for paging Note 14 IPECS Attendant MG User Manual Issue 1 0 Description Date and time that are displayed in the dial pad can be set or changed Window Date Time Calendar Date selected Date 21 11 11 Date Format ER DD MMYY 456 8 9 101112 461314151617 18 1
31. peed Dial that is used in the system Speed Dial 2000 2033 2100 2199 2200 2233 2300 2399 2400 2433 2500 2533 2600 2633 2700 2799 2800 2833 2900 2999 3000 3083 3100 3193 3200 3233 3300 3399 3400 3433 3500 3533 3600 3699 3700 3799 3800 3833 3900 3999 Summary Index Dial Digit Name Toll Free Tenant 132423 adab 132423 9230066 324234324 23423423423 65432 765432 sae sae sa es zb D 100 100 Detail Setting Index 2004 Dial Digit Of Toll Free OFF D Tenant OH C Single Ze All Procedure 1 Setting Speed Dial 2 The first range of Speed Dial is from 2000 to 2099 and this is displayed on the top of the window 3 Select the index of the Speed Dial that needs to be changed and input the relevant information in the Detail Setting and then click the Apply button so that inputted information can be applied 4 Ifitis necessary to upload all displayed information select All on the bottom left and then click the Upload button 5 Ifitis necessary to upload the certain information select Single on the bottom left and then click the Upload button 6 Ifitis necessary to delete the information select the relevant index and then click the Delete button Select one of single and AII in order to apply the deleted information Note Description This is for setting CO Access Code International Code Country Code Area Code that are going to be used in t
32. phone with the attendant operator holding and the iPECS MG operator releases A from holding to make response In addition the iPECS MG operator connects the other subscriber who is on the phone with the iPECS MG operator to subscribers on holding Procedure Hold 1 Click the button during the phone call between the iPECS MG operator and a subscriber 2 The subscriber will hear holding tone and the relevant subscriber s information will be displayed in the Wait Hold window And the number of call count will increase Holding Answer 1 iPECS MG operator needs to click the button or double click the subscriber s information displayed in the Hold window 2 Phone call with the subscriber on holding will be made Note 6 6 Call Pick Up Description By using the Call Pick Up the iPECS MG operator is able to pick up calls that come in to the other stations This function is applicable for station Co line and recall IPECS Attendant MG User Manual Issue 1 0 Procedure 1 Among Flex buttons blue light of the button that receives the incoming calls will be flickering 2 Click the relevant button 3 Atthe end of the call click the ESC or button Note 38 IPECS Attendant MG User Manual Description Issue 1 0 The PMS information PMS information of station number that has been registered at iPECS MG is displayed in real time for user s convenience Window 2005 Room Class 20
33. putted numbers will be displayed Description This is for displaying the status of alarm DB connection and connection between iPECS MG amp PBX Window Note 1 Left LED displays system alarm amp connection status a P Normal Alarm amp Connection has failed 2 Right DB LED displays the status of Database connection Remote Connection o Local Connection e Connection has failed 35 IPECS Attendant MG User Manual Issue 1 0 Description This function is that an iPECS_MG operator answers the calling from a station subscriber or does calling a station subscriber Procedure Answer 1 When an lt i call come in it will be displayed in the Wait window 2 Click the in the Dial Pad window or double click the station number in the Wait window Station Calling 1 Dial the station number or click the station icon in the Group Info window Note Description This function is that the IPECS MG operator transfers various types of incoming outgoing calls Call transferring depends on the status of the subscribers and when call transferring fails the subscriber needing to be transferred becomes Holding and if clicking the maintained button the phone call with the subscriber needing to be transferred will be Procedure 1 Click the Transfer button during the phone call with the Co Line subscriber and then dial the station number 2 The Co Line subscriber will hear holding tone and the
34. r Changeable User Changeable Directory Number Immediate Ring All Call Directory Number Immediate Ring All Call Directory Number Immediate Ring All Call Directory Number Immediate Ring All Call Feature Code Emergency Alert User Changeable Directory Number Immediate Ring All Call Feature Code User Changeable Not Assigned Not Assigned ce ce R CO Line Access User Changeable 4 co Dial Number User Changeable Q co Procedure Registration by using the Dial Pad Click the PGM button Click the Flex button that needs to be registered Dial the station number that needs to be set at the Flex button Click the button Registration by using Flex button setting menu GJ M KK 1 Menu Setting Flex button setting 2 Set the range of the station that needs to be registered 3 Click the Read button to see the information of the Flex button belongs to the relevant to station 4 Maximum 48 Flex buttons are allowed to be registered 5 Click the Save button Note Flex button is only allowed to be registered if using PGM button in the Dial Pad however several Flex buttons are allowed to be registered at a time if registering them in the Flex button setting menu 22 IPECS Attendant MG User Manual Issue 1 0 Description This is for registering changing deleting the S
35. s been checked in 2 Click the Room Change button or click the right button of the mouse and then select Room Change 3 Select a room in which a guest is going to move 4 Room change will be in progress and check the result message Notice 1 The status of the room in which a guest is going to move must be check out 2 Any information such as DND Message and Room Level cannot be changed which means those information should be newly set 45 IPECS Attendant MG User Manual Issue 1 0 8 3 5 COS Description This is for setting the authority for call use Procedure 1 Customer Info Setting COS 2 Double click Select the relevant number in the station list on the right side and then click the button 3 Double click Select a group that has been designated and then click the gt gt button so that a number of rooms can be set at the same time 4 Check the selected station and select the COS number and then click the OK button Notice 1 Incase of error occurring during COS change for a number of rooms the process of this function will stop Settings that have been done before the error occurs will be applied Note 1 Incase of room status change for a room select a room in the PMS main window and click the right button of the mouse and then select COS number under the Room COS menu 8 3 6 Message Description This is for setting amp cancelling the message warning for station users
36. station subscriber will receive call signal 3 As making response the phone call with the station subscriber will be made Co Line subscriber will be on holding 4 Ifclicking the button the iPECS MG operator will be cut off and then the phone call between subscribers will be made Note Description The iPECS MG operator is allowed to attend the conference call Procedure 1 TheiPECS MG operator dials the station number A to make a phone call 2 Once the phone call with the station number A is made click the CONF button and then dial the station number B At this time A will hear holding tone IPECS Attendant MG User Manual Issue 1 0 3 As soon as the phone call with B is made click the CONF button twice consecutively 4 As hearing alarm the conference call for the operator A and B will be made Note In case of the conference call for more than 3 people repeat 2 in the above procedure Description During the phone call with a subscriber the iPECS MQG operator activates the Mute function so that the subscriber cannot hear the iPECS MG operator s voice Procedure 1 During the phone call click the Mute button in the Dial Pad window 2 The subscriber will not hear the iPECS MG operator s voice 3 Click the Mute button for deactivation Note 6 5 Hold Connect Description This function is that the IPECS MG operator makes a station Co line subscriber A who is on the
37. that will be included in the receipt can be set by Config PMS Config 2 If multiple Front desks are used for check out the Database server should be configured as Remote in the Setting Custom Setting Database Setting Server to share the charged data Description The information of room status cleaning amp repairing can be set Window 44 IPECS Attendant MG User Manual Issue 1 0 Room Status Room Status Ce To Be Cleaned Under Cleaning Ready for Sale Out of Service Under Repair Repair Complete Room Occupied Procedure 1 Customer Info Setting Room Status 2 Room status can be set by double clicking the group that has been designated or selecting the group and then click the gt gt button so that a number of rooms can be set at the same time 3 Check the selected station and select the relevant room status and then click the OK button Notice 1 Incase of error occurring during room status change for a number of rooms the process of this function will stop Settings that have been done before the error occurs will be applied Note 1 Incase of room status change for a room select a room in the PMS main window and click the right button of the mouse and then select Status under the Room Status menu Description This is for changing a room in which a guest is staying to the other room Procedure 1 Select a room number in which a guest ha
38. the Account Info Window Modification change the information and then click the Save button 6 Ifitis necessary to delete the information of the registered operator select the relevant operator and then click the Delete button Notice 1 If Attendant ID and Password in Attendant Info are wrong communication with the PBX cannot be done 2 Bearin mind that operator information is provisioning with all information registered by the operator so when the operator is deleted any setting or any information such as program environment setting registered by the operator will be deleted 3 General user operator is not allowed to change amp delete admin account 10 IPECS Attendant MG User Manual Issue 1 0 4 If all operator information is deleted admin and 1111 user operator information will be automatically created Note 1 Monitoring Group and Program Environment window configuration includes the information registered by operators 2 Operator information admin and 1111 that are used for the first login will be automatically deleted in case a new operator is created 3 Depending on user operator permission accessible menus are determined and in case of admin there is a restriction to access the menu amp main window 4 Recommended number of operator information registration is 50 Description This is about searching for the history of incoming calls and outgoing calls through the
39. up Name Change 1 Select a group 2 Click the right button of the mouse 3 Click the Name Change button 4 Input anew name and then click the Enter button Notice 1 Group information is applied in the ATD program as well If group information in the PMS program is changed monitoring group information of the ATD program will be changed at the same time 8 2 3 Guest Search Description This is for searching for the information of guests who are staying and who have stayed in the past Procedure 1 Setting Guest Search 2 Select one of search types If it is necessary to search for guests who are staying select Current Guest and if it is necessary to search for guests who have stayed in the past select Past Guest 3 Incase of Current Guest input the guest s name to search but if nothing is inputted all guests who are staying will be searched Guest name is the only search condition 4 Incase of Past Guest input one of search conditions such as receipt number guest name The relevant information by search conditions will be displayed 5 Incase of double clicking searched information by Current Guest the window for information change of the guest who is being checked in will be displayed 6 Incase of double clicking searched information by Past Guest the historical information of the relevant guest call charge history sales history room charge history will be displayed Notice 1 For
40. used at the iPECS MQG as making it suitable for various types of other programs amp files Procedure 1 Menu File Export Phone Book 2 Select one type that needs to be created 3 Input the file name in the file export window and then save it Notice 1 The format of the created file can be applied to the relevant program 2 Export Phone Book menu is functional only when Server type which is in the Database Setting is Local In other Words in case Server type is Remote Export Phone Book menu is not functional IPECS Attendant MG User Manual Issue 1 0 Description This is about registering adding amp modifying changing amp deleting subscriber information that is used at the iPECS MG Window Phone Book Phone Book Search Phone Book Info station First Name Last Name House Phone Mobile Phone Company Phone Company Department mE a D x ceo coc Ps Oo P zz Procedure 100001 100002 100003 100004 100005 100006 100007 100008 100003 100010 100011 100012 100013 100014 100015 100016 100017 100018 100013 100020 100021 Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Le Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung Hung 373633871 0373639872 0373639873 0373639874 0373639875 0373639876 0373639877 0373639876 0373639879 0373639880 0373639881 0373639882 0
41. utton Note 18 IPECS Attendant MG User Manual Issue 1 0 Description This is for setting Activate or Deactivate of each conference room by selecting the conference room that has been registered in the system Conference Room Room state of 75730 Activate DeActivate e 757600 Procedure 1 Tools Conference Room 2 Move the mouse pointer on the conference room number whose status needs to be changed and then click the right button of the mouse to select Activate or Deactivate 3 The password of the conference room can be inputted in case of Activate Note 19 IPECS Attendant MG User Manual Issue 1 0 Description Maximum number of Wake Up is 5 to be registered by specifying the station range Wake up Setting Station Range Wakeup ation Wake up Type Wake up Time Procedure 1 2 3 4 5 Setting Wake Up Setting Specify the station range so that Wake Ups can be registered Tick the box on the left side of the Wake Up Information window in order to activate Wake Up Type and Wake Up Time Select one of Wake Up types and input the Wake Up time and then click the Save button If it is necessary to delete any information relevant to Wake Up click the Clear AII button Note 20 IPECS Attendant MG User Manual Issue 1 0 Description If it is necessary to send a mail activate Microsoft Outlook if it has be
42. wn and the size of log file will be bigger 4 After Database Setting connection test by using the Test button is strongly recommended Note Any change on Language Selection will be applied once the program is restarted 28 IPECS Attendant MG User Manual Issue 1 0 DESS Description This is for specifying the status of the 1PECS Attendant Procedure 1 Click the Status button in the main toolbar 2 Specify the status of the IPECS Attendant Note 1 Status Day Night Timed Day Auto Ring Night Auto Ring Timed Auto Ring Description This is for forwarding the call that comes into the iPECS Attendant to the other station number Window Forward Information Forward Information Procedure 1 Click the Forward button in the main toolbar 2 Select one of forward types 3 Input the forward number Note 29 IPECS Attendant MG User Manual Issue 1 0 1 Forward Type Unconditional Busy No Answer Busy or No Answer 4 3 Call Park Description The call that is on the phone with the iPECS Attendant becomes holding call park Procedure 1 Click the Call Park button in the main toolbar 2 The call that is on the phone will be added in the holding call call park information tap 3 Incase of recalling the call on holding call park double click the relevant number for recall 30 IPECS Attendant MG User Manual Issue 1 0 Description This
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