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Corporate Application Corporate Account User Manual

1. eeesesssssssseseseseeeeen nen nnn nennen enne nns sn nenas nnn nnns 23 Purchase Certilicate CodeS m M 24 Purchase Certificate Codes Quantity and Denominations eese 24 Purchase Certificate Codes Terms and Conditions eeeeessssssssssseeeeeeeeee nnns 26 Purchase Certificate Codes Payment Information esseeeseeeeseeseseeeeeeeee eene 26 OPoints International Ltd Page 3 of 60 Confidential Points Com Business Solutions Purchase Certificate Codes Summary ccccccccccccccscsssssssseseeeeeccceeeceeeeeesauaassesseeseeeeeeeeeeeeeeaaaagggaesees 24 Purchase Certificate Codes Confirmation eeeeeesesssssesseeeseseeeee eene eene eene eene nennen nennen nennen 24 Chapter 7 Award IVINS iris E TIPPS FIRE ISI oDPIDE VEI HIN cuss 28 Direct vci mc HM 30 Bolk Upload c 31 Prini Cer Cates mc M 35 Fail CCPUMCAUGS oieri REA 39 Chapter 8 View Purchase HIStory iei cess en kos erae s eaa en VR eH YE REC e a eoe gae u vue Ceu a ores s entes seo 40 Ig twdiEcrdabciru AID 40 Downloading Certificate C OUS iiis snco civ ei ra pIrvE SE EivV VER ERE enine UPS cv EL Ev EEEa EENES 41 Purchase History Details 52 teen Er ta ES PNE eE VERRE E EN dae d EEUU Ro S UE EX ENE EUER Y Ie e
2. 60 OPoints International Ltd Page 4 of 60 Confidential Points Com Business Solutions Chapter 1 Introduction Who Should Read This Manual This User Manual provides information and detailed instructions about how to use the Incentive Miles application If you would like to apply for an Incentive Miles account are an existing Incentive Miles account holder or are experiencing difficulty with your account this manual contains information that you may find useful What Is The Incentive Miles Program The Incentive Miles Program provides companies like yours with the ability to purchase and distribute miles from the Miles amp More program to your employees and customers The miles can then be redeemed for flights awards with Lufthansa the Star Alliance and additional partner airlines and other awards offered by the Miles amp More program from various sectors as travel events shopping or money How Does Incentive Miles Work To participate in the Incentive Miles program you must first complete the online Incentive Miles Application Form See Chapter 2 Once your application has been approved you can begin purchasing in the Incentive Miles program There are two ways to make purchases in the Incentive Miles program Purchase miles into an online account balance Incentive Miles may be purchased into an online account that contains the balance of the miles purchased You may then allocate miles from the accou
3. our Incentive Miles willbe deposited upon receipt of your payment If you are not paying by credit card please allow up to one week for your payment to be received and processed Points International Ltd Page 21 of 60 Confidential Points Com Business Solutions If you choose a credit card the payment page will refresh with the additional fields you need to fill out before moving on If you choose Wire Transfer simply click the Next button to move to the Summary page where you can review your purchase before you submit it Payment via Credit Card Incentive VII les Help amp Contact User Manual Logout Account Purchase Award View Account uq Benak Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User John Black Purchase Incentive Miles Payment Information Required Information Select the Method of Payment The next screen will provide wou with a summary of your purchase Please note that yaur purchase will nat be completed until you review the summary and click Purchase on the next screen Enter Credit Card Information Please note payment information entered must match the information on the purchaser credit card statement Cardholder s Mame Credit Card Number Expiration Date Security Code On back of card Co
4. Required Information Select the Method of Payment Wire Transfer v The next screen will provide you With a summary af your purchase Please note that your purchase will not be completed until you review the summarr and click Purchase an the next screen our Certificate Codes will be generated upon receipt of your payment at which time you will receive an email with instructions about how to download the ZIP file containing your codes If you choose a credit card the payment page will refresh with the additional fields you need to fill out before moving on If you choose Wire Transfer then simply click the Next button to move to the Summary page where you can review your purchase before you submit it Note if you are paying via credit card the maximum allowed per transaction is 30 000 Euros Therefore if your purchase total exceeds 30 000 Euros you must choose Wire Transfer as the payment method To see the payment screen for credit cards click here OPoints International Ltd Page 26 of 60 Confidential Points Com Business Solutions Purchase Certificate Codes Summary Incentive I les Help amp Contact User Manual Logout Account Purchase Award View Account Search Reports Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name YYZ Company Company User Jahn Black Purchase Certificate Codes Summary Verify Furchas
5. Step 2 of 2 Please enter the answer ta your Security Question Tour security question will be displayed here Lufthansa com Privacy Statement Imprint Miles amp More Confirmation Incentive Miles ee Password Help Password Sent Thank You new temporary password has been emailed to userl_S hotmail com Return to login page T Lufthansa com Privacy Statement Imprint Miles amp More Once you receive the email you will login using your User Name and new temporary password provided in the email You will need to reset your password and security question answer when you login same as First Login process Chapter 4 General Navigation Once logged into the system there are various links in the header and footer of the system to help you along the way As well depending on your level of access see Manage User section for more details you will see all or some of the functional tabs that contain the screens where you can purchase and award Incentive Miles as well as administer your account OPoints International Ltd Page 14 of 60 Confidential Points Com Business Solutions Header and Footer Links Below is a screenshot showing all of the navigation links in the header and footer of the pages Under the screenshot is a brief description of each link and its use Incentive MI le c Help amp Contact User Manual Account Purchase Award View Account Re print Su
6. Business Solutions incentive Miles Z hutp tspoon pints com 13043 Print Certificates Microsoft D x Account Purchase Award View J Summary Miles Miles Purchase Hist Incentive Miles Account 1053 Company Mame amp YZ Compa Batch Id 1079 Date Dec 135 05 ia The following certificates have been printed and the Miles hal A If printer problems are experienced certificates may be rg eilengutschein Print Recip Certificate Code Sarah Jones EYW DIBI General Jim Smith GRTeFG31 Select Printer Et ProSSPs on dc 2 Status Ready Print to file Location 7th Floor Outside Server Room Comment Use for Postscript Documents Find Printer Page Range All Number of capies 1 Selection Current Page Pages Collate B i Enter either a single page number ora single ala ge page range For example 5 12 points c m it Mae Birari in ee fthansa com Privacy 3 Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Search Reports Certificates Incentive Miles Account 1053 Company Name YYZ Company Company User John Black Batch Id 1079 Date Dec 13 05 The following certificates have been printed and the Miles have been deducted from the Incentive Miles ac
7. By Certificate Code Miles 2005 12 15 Sarah Jones John Black BvwWwossps 500 2005 12 13 Jim Smith John Black GRTBFG1J 1000 Total Recipients 2 Total Miles 1500 Email Certificates Awarded Report The Email Certificates Awarded report displays all Email Certificates awarded for the month selected Incentive iles Help amp Contat User Manual Logout Account Purchase Award View Account SearcH Banus Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Mame XYZ Company Company User Jahn Black Incentive Miles Reports Email Certificates Awarded Dec 05 Date Awarded To Email Address Awarded By Certificate Code Miles 2005 12 13 Jim Stone jimstonemwebsite cam Jahn Black Gad Vvxaem 1000 2005 12 15 June Smiths junesmithsm website cam John Black NDNDXFAM s00 Total Recipients z Total Miles 1500 Chapter 12 Re print Certificates The Re Print Certificates feature enables you to find and re print certificates that did not print properly or were lost or misplaced Note when a certificate is re printed the original expiry date of the certificate remains the same as it was when originally printed As well if the code on the printed certificate has already been redeemed the newly printed certificate will not be redeemable since each code can only be redeemed once OPoints International Ltd Page 55 of 60 Confidential Points Com Business Solutions Incentive Miles Hel
8. Certificate Codes 1 000 000 FILE SEMERATED Download The Purchase History summary table is sorted in ascending order by Order ID i e the ID associated with the purchase The date the purchase was submitted who submitted it the purchase type the total miles purchased and the current status are all shown in the summary There are two possible Purchase Types 1 Online Miles Incentive Miles purchased into your online account 2 Certificate Codes Miles purchased as Certificate Codes that can be downloaded from the system and distributed in virtually any way offline As well purchases can be in any one of the following statuses Incentive Miles Purchase Statuses e New payment has not been received and the invoice number has not been set Miles have not been deposited into the online account e Approved payment has been received and miles have been released Certificate Code Purchase Statuses e New payment has not been received and the invoice number has not been set Codes have not been released e File Generated payment has been received and the Certificate Codes have been generated and are available for download e Active Certificate Code file has been downloaded Downloading Certificate Codes Once payment has been received for your Certificate Code purchase the codes will be generated and available for download To download the codes simply go to the View Purchase History tab and click on the D
9. E ENS EEE 44 lorc m 44 Chapter 9 Account Settings eee ecce eene Error Bookmark not defined Edit Company Contact and or Address Information cce creer eee ee eer 45 Manager USCIS c 46 occ dU 47 Change Account Information eerte 48 Chance My Account Information erii ci sies ee tao a Yo Sa Eo EN Vua CEPR eeu PESE Haya EE PEE SEE Ee RV v rr RN Cp E REY VE epus 49 Change My Password or Security Question Answer etetee treten 50 ird gg E 31 Chapter T1 NRODOLEIS ir antivir Enn 53 Select Report bg PR 53 Print Certilicates Awarded RepoOELQ scsiscssscssessssccecncsevevecssuveessseswivessecbessssecvacsessossndeceewseecssbeesves 54 Email Certificates Awarded Report cccccccsssssssssccccssssssssssscccccccssssscsscccsssccssssssscccssssssenes 55 Chapter 12 Reprint Certificates ssecssccccccceccccccsecocccccccecececccecccoocsssesosccescececcccecsosssso 55 Chapter 13 Redemption me 58 Enter Elecironic erri re a aaa aare 58 Enter Miles amp More Account Information ecce eene eee ee ee eee e eene eaae eaae eaae eese esee esee eee 59 CCOMEACE repe
10. Edit REMOHYI8 WR 3KOCYN QBROY 7 I gt FD RBXNG PVad GEARD MSPVY4 SNH vaMaad nca aGsMPVTFG PxCeo446 GXGGR SN Q6PS4 NYM CHM IWF PKEOXY KND FTCFSRJH v UYHSOR G RZ3RJK Format Vie Size 20 000 10 10 000 10 000 CheckOuk Ratio 4175 O oe 41 Extract Encrypt Wizard Packed 11 764 1z 5 B48 5 B58 EIE Path Simply take the codes in each file and distribute them to recipients by whatever means fits your needs IMPORTANT NOTE Following imprint is mandatory when distributing the downloaded certificate codes This certificate code may only be redeemed by the person who was awarded this code by a Miles amp More partner company It is not allowed to sell or barter these codes or OPoints International Ltd Confidential Points Com Business Solutions Page 43 of 60 otherwise offer these for sale In such a case the certificate code will be invalid and award miles out of this certificate code will not be credited Purchase History Details By clicking on an Order ID on the Purchase History table you will be brought to the Purchase History details page which shows all the details of the purchase as shown below Incentive MII le c Help amp Contact User Manual Logout Account Purchase Award View Account SES Reports Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name YZ Company Company User
11. John Black Purchase History View Invoice Purchase Date Dec 13 05 rder Id 1079 Purchaser John Black Type online Miles Status APPROVED Payment Information Payment Method MasterCard Purchase Summary Total Miles 1 000 000 Cost per Mile 0 02 Total Miles Cost 70 000 00 Processing Fee Flat Rate 0 00 Sub total 20 nnn n Sum tax exempt 6 946 00 Sum taxable performance 13 054 00 Invoice total 70 000 00 Invoices An online invoice is available for all of your Incentive Miles and Certificate Code purchases Once Miles amp More has set the invoice number you will receive an email notifying you that the invoice is ready and how to retrieve it The process to retrieve your invoice is simple e Login to your Incentive Miles account e Go to View Purchase History e Find the Order ID for the purchase you want to retrieve the invoice for and click on the Order ID link e Click on the View Invoice link at the top of the Purchase History page Note if the View Invoice link does not appear that means that an invoice number has not yet been set for your purchase e A new browser window will open to display your Invoice Click the Print this page for your records link to print the invoice The printout is in A4 format OPoints International Ltd Page 44 of 60 Confidential Points Com Business Solutions Fil Edit View Favorites Tools Help a m EE zz User Manual Logout IPrint this page
12. don t know the recipient s Miles amp More number or if the recipient is not yet a Miles amp Mare member Print Certificates print certificates from your own printer for your recipients print up to 10 certificates at a time e Email Codes send email certificates ta your recipients up ta 10 emails at a time 2 Purchase Certificate Codes Purchase cades of varying denominations that you download and print onto your own certificates letters scratch amp win cards and more Especially suitable for campaigns with a large number of recipients Please note Tour purchase type determines which award options you will have available for distributing miles to your recipients M Miles amp More oor lt Lufthansa al cid sl Payment Methods The following methods of payment are supported for both Incentive Miles and Certificate Code purchases e Visa e Mastercard e American Express e Wire Transfer OPoints International Ltd Page 18 of 60 Confidential Points Com Business Solutions Note if you are paying via credit card the maximum allowed per transaction is 30 000 Euros Therefore if your purchase total exceeds 30 000 Euros you must choose Wire Transfer as the payment method If you are paying via Wire Transfer below are the transfer details These details are also included on the confirmation screen and in the online invoice available to you Wire Transfer payment to Account Holder Miles amp More International G
13. the number of Miles and the recipient information below Miles will be debited from your Incentive Miles Your current Incentive Miles balance is 988500 Awarding Limits Minimum miles per award 500 Maximum miles per award 70 000 Please note that according to the Terms amp Conditions a Miles amp More member can only receive up to 70 000 miles from the Incentive Miles program per calendar year Renuired Information Jim jimstonemwebsite cr Loo0 al z June junesmiths website e E Loo Lo Lo sd SS Lo EEE EE NENNEN A ll C E Oooo E S amp Ld Lo Lo sd 10 Points International Ltd Page 39 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account COMETE Bonar Re print Summary Miles Miles Purchaze Hiztory Settings P Certificates Incentive Miles Account 1053 Company Mame MVE Company Company User Jahn Black Email Codes Summary You are about to email a Certificate Cade ta each af the recipients below in the amounts specified To proceed with this action click Finish Recipient Amount af Miles Jim Stone jimstoneg website caom 1000 June Smiths junesmiths website com Incentive MII les Help amp Contact User Manual Account Purchase Award View Account iud Bons Re print Summary Miles Miles Purchase History Settings P Certificates Logout Incentive M
14. 0 000 2 749 999 0 01891359189159189 Level 4 2 750 000 0 018181281812318122 Purchase Incentive Miles Terms and Conditions Incentive Miles Help amp centact User Manual Logout Account Purchase Award View Account EN l Re print Summary Miles Miles Purchase History Settings Search Reports Certificates Incentive Miles Account 1053 Company Mame XYZ Company Company User Jahn Black Purchase Incentive Miles Terms amp Conditions Required Information Review and Accept Terms amp Conditions View Terms amp Conditions TR tRe Incentive Miles Program To complete the purchase indicate acceptance and understanding of the Terms amp Conditrme hy checking the box below I accept and understand this is a non refundable purchase Purchase Incentive Miles Payment Information Incentive Miles Help amp contact User Manual Logout Account Purchase Award View Account Re print Summary Miles Miles Purchase History Settings Certificates Incentive Miles Account 1053 Company Mame YZ Company Company User Jahn Black Purchase Incentive Miles Payment Information Search Reports Reguired Information Select the Method of Payment Hum Please Select 4 The next screen will provide you with 5suramary of your purchase Please note that your purchase will not be completed until you review the summary arid elick Purchase on the next screen
15. 555 Cont 5 jblack website com 211776 John Black MA BULK 1000 SUCCESS ecl 222013646425533 Cont i5 johnblack website com 211779 Jim Smith Jahn Black PRIMT 1000 ACCEPTED Dec 15 2e22 0135646425533 Conf 05 211786 N A Jahn Black Certificate 1000 COMPLETE Dec 14 222013646425533 Code Cont 5 johnblack website com 211761 Chapter 11 Reports Select Report Type The purpose of the Reports section is to allow you to be able to see how many and which direct credits printed certificates or emailed certificates you awarded in a particular month Note Due to the possible size of the results bulk upload reports are not available online Therefore please keep the files that you upload for bulk upload awards to determine how many and who has been awarded via that method To run a report simply click on the report tab select the type of report you wish to run and choose the month you wish to run it for OPoints International Ltd Page 53 of 60 Confidential Points Com Business Solutions Incentive Mies Help amp Contact User Manual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Search Reports Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User John Black Incentive Miles Reports Choose Report Direct Credits Awarded Date ES Zi http EBS POWERED BY pomnts c m irl Maan Pam dn com Privacy St
16. Business Solutions Reset a Frozen User Account or Generate a New Password for a User 1 Goto Manage Users and click on the name of the user whose account is frozen 2 Check off the Generate New Password checkbox 3 Select the Yes radio button for the Prompt User to Change Password question 4 Click Save An email will be sent to the email address of this user with a new temporary password that they can use to login Upon login they will be forced to enter a new permanent password and set their security question answer Incentive II E 3 Help amp Contact User Manual Logout Account Purchase Award View Account 5 h npn Re print Summary Miles Miles Purchase History Settings TM po Certificates Incentive Miles Account 1053 Company Mame 2 Company Company User Jahn Black Change Account Information Raequired Information Account Access Access Level ADMIN v More Information Zeo Status ACTIVE 2 User Information First Name Sarah Last Mamie Smith Email Address scitbiBiwe sites cin veo Sater Email ssrnith website com Employee Number Login Information User Mame ssmith Generate New Password 13 F Prompt User ta Change Passward 2 Oves 9 No 1 Generates a new temporary password for the User The password will be sent to the e mail address above The User is prompted to change their password when they next login 2 Prompts the User to change th
17. By Account Humber a Criteria i The results of the search contain the following details e Awarded To This column will be populated if the result is for a direct award bulk upload credit printed certificate and or emailed certificate Certificate Code purchase codes will not show in this field since the system does not know to whom those codes have been awarded The information displayed can be a combination of name account number email address depending on the type of award it was and the information supplied e Credited To This column will be populated if the code that was awarded via email or printed certificate or a code part of a Certificate Code purchase has been redeemed on the Redemption Site The information displayed will be name account number and email address if entered on the redemption site Note As you can see below in line 3 of the results Jim Smith was the name entered when the printed certificate was created but another person John Black redeemed that code e Type there are 5 possible types of records o DIRECT direct credit awards BULK awards via bulk upload PRINT printed certificate awards redemptions EMAIL email certificate awards redemptions Certificate Codes for redemption of a code from a Certificate Code purchase e Miles displays the number of miles awarded redeemed e Status any one of the following statuses can appear in the status c
18. L Credit Card Billing 4ddress City zip PastalcCade Country Note if you are paying via credit card the maximum allowed per transaction is 30 000 Euros Therefore if your purchase total exceeds 30 000 Euros you must choose Wire Transfer as the payment method Purchase Incentive Miles Summary OPoints International Ltd Page 22 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact UserManual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re pnnt Search Reports Certificates Incentive Miles Account 1053 Company Name EYZ Company Company User John Black Purchase Incentive Miles summary Ve rify Pu rchase Details Payment Information Pavment Methad Mastercard Purchase Summary Total Miles 1 000 000 Cost per Mile 0 0700 Total Miles Cost 70 000 00 Processing Fee Flat Rate 0 00 Sub total 20 000 00 Sum tax exempt 6 946 00 Sum taxable performance 13 054 00 Invoice total 70 000 00 Purchase Incentive Miles Confirmation Incentive III les Help amp Contact User Manual Logout Account Purchase Award View Account Seach Banners Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Mame XYzZ Company Company User John Black Purchase Confirmation Print this page for your records Verify Purchase Details P
19. Points Com Business Solutions Incentive Miles Corporate Application Corporate Account User Manual Version 1 0 Date December 20 2005 OPoints International Ltd Confidential Statement of Confidentiality This document and all concepts and ideas contained therein are proprietary to Points International As such the Recipients shall treat and protect this information as confidential The Recipients acknowledge and agree that they will not make use of the fact of the Confidential Information or any discussion surrounding it to the detriment or adverse interest of Points International in any nature whatsoever public or otherwise The Recipients of this Confidential Information shall make use of it only for the specific business and technical practices required for the Recipients for the purpose intended The Confidential Information must not be used for any other purpose OPoints International Ltd Page 2 of 60 Confidential Points Com Business Solutions Table of Contents Chapter 1 Introduction P 5 Who Should Read This Manual scsstesccssisecsncssontasssncvesiunssacesasaestevcsieviacetnsnsniatcesissacnesssveaavinacsies 5 What Is The Incentive Miles Program sssssseccccccsssecececccsssscceccccosssssseccescosssssccccoossssseeeossssso 5 How Does Incentive Miles Work sicccssascccsevssscosassesessetarsacccssicncdetesscasaraeseadatecnadetessedaaesicesdetasies 5 Purchase mil
20. Step 1 Step z Step 3 Step 4 Company and Address Information Billing Infarmatian Company Cantact Information Marketing Contact Information Step 4 Marketing Contact Information Required Information Please provide us with a contact for any marketing or mileage distribution question same as Company Contact in Step 3 Salutation First Mame Last Name NENNEN EMEN MENS Title Business Phone Other Phone Business Fax Email Address ed Re enter Email Address Terms amp Conditions Please click heredem the Terms and Conditions of the Incentive Miles Program To submit the application you must indicate Your acceptance and understamding of the Terms amp Conditions by checking the box below I have reviewed and accept the Incentive Miles Program Terms amp Conditions Confirmation The confirmation page shows that the application was submitted successfully The application will be reviewed and approved or declined within 10 business days The primary contact on Step 3 of the application will be sent the email indicating the decision Incentive Miles sahara P Incentive Miles Application Confirmation Thank you far your interest in the Incentive Miles program Your application has been received and will be reviewed wit
21. Step 2 Enter the Answer to Your Security Question sss eene enne 13 roni sno NEN 14 Chapter 4 General NavIPatIOD iscsssscucecsessessasavenecssacesaessinescacsuessccsuasevesseasenessbinessasosersens 14 Header and Footer Bl 15 Corporate Account Site Tabs 5 erai eio i Eee napa neiaa eaaa eoi uo ed eua RSEN Ree ao aai 16 hapter 5 XCCOUHL SUTIN AT Voscsoeeeve terret vto revee OE O DEEP 17 Ihre nz JM A 17 Ceriilicate mc 17 Chapter 6 Purchase VIS eese een ERE Eee eee Eo FRE PER IEEE RESCUE EORR FEU REI PER NER inasai 18 Payment Methods sssi ciemna nnna LSU ERRORES E IP PUR TUO TEREE MENTRE IUSSUM ru ER PUO cud Aaa i 18 Purchase Incentive Miles Online Miles 1 ecce ee eee eee eee ee eene eene ee eoe eese eee es 19 Purchase Incentive Miles Quantity cccccccccccccssesssesssseeeececeeeeeeeeeeaaeeesessseeeeeceeeeeeeeeeeeeeeeaaessees 19 Purchase Incentive Miles Terms and Conditions ssseesssssssssssseeseeeeeeen nens 21 Purchase Incentive Miles Payment Information sesssseseeeeeeeeeene nennen enne 21 Poy mem ar Credit CAN TET 22 Purchase Incentive Miles Summary iccscssccssssscasssececcssaccndscssasensngsanaheasd ecacsesescengaeionnsaededaastecieaiddectionct 22 Purchase Incentive Miles Confirmation
22. account OPoints International Ltd Page 45 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account uy ND Re print Summary Miles Miles Purchase History Settings paren Bep Certificates i Incentive Miles Account 1053 Company Name XYZ Company Company User John Black Required Information Company Mame sY company Country UNITED KINGDOM bul Address Street Street Name Suite Floor P O Boxi 10 Thames Street City State Province London Zip Postal Code Company Website Address xyzcompanvy corn Company name as it should appear on your member s Miles amp More statement Max 20 chari aTZz Company Industry Products Clothing Wwamen and Men s fashions Annual Revenue Please indicate currency 1000 10 Million Pounds Number of Employees Manager Users The manage users section allows you to create a new user or edit an existing user Depending on your access level you may not be able to edit other users The Manage Users summary table displays all of the users for your Incentive Miles Account along with their name employee number User Name access level status and their password status Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account MIB Reports Re print Summary Miles Miles Purchase History Settings P Certifica
23. an email informing them of the credit Note email address is an optional field If it is included an email will be sent to the member when the miles are credited to their account OPoints International Ltd Page 30 of 60 Confidential Points Com Business Solutions Incentive M co Help amp Contact UserManual Logout Account Purchase Award View Account Ee Reports Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Mame xYZ Company Company User John Black Award Incentive Miles Direct Credit Summary Please confirm the recipient and deposit information below and click Finish ta submit the awards for processing You will receive an email confirmation once the miles have been posted to the recipient s account Recipient Amount of Miles John Black 222013646425533 500 jblack website com Jane Smith 34434 34 34 34354354 1000 i m Incentive Miles Help amp contact User Manual Logout Account Purchase Award View Account CURE Rane Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Mame sYZ Company Company User John Black Award Incentive Miles Direct Credit Confirmation The transactions below have been submitted for processing and the miles have been deducted from your Incentive Miles account You will receive a confirmation email within 24 hours C
24. arned about the Incentive Miles program from Please Select wt Miles amp More ut Map eniin eno Lufthanza com Privacy Statement Imprint Miles amp More OPoints International Ltd Page 7 of 60 Confidential Points Com Business Solutions Step 2 Billing Information This step requests the contact information for the person who will be responsible for processing bills invoices from the Incentive Miles program Incentive MIIes Home Help amp Contact Incentive Miles Application Form Step 1 Step z Step 3 Step 4 Company and Address Information Billing Information Company Contact Information Marketing Contact Information Step 2 Billing Information Required Information Same as Company Information in Step 1 Contact Persan Department Country Please Select Address Street Street Mame Suite Flaor P O Box City State Province Zip Postal Code Business Phone Step 3 Primary Contact Information This step requests information for the person responsible for managing your Incentive Miles account This person will receive the email notification when the application has been approved or declined If approved the email will contain the User Name entered on this page and a temporary password to use for initial login to the account OPoints International Ltd Page 8 of 60 Confidential Points Com Business Solutions Incent
25. atement Imprint Miles amp More To use the report offline simply copy and paste the results from the webpage into another application such as Microsoft Excel Direct Credits Awarded Report The Direct Credits Awarded report displays all Direct Credits deposits awarded for the month selected Incentive MI iles Help amp Contact User Manual Logout Account Purchase Award View Account CEST Bao Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name 72 Company Company User John Black Incentive Miles Reports Direct Credits Awarded Dec 5 Date Awarded To Miles amp More Number Email Address Awarded By Miles 2005 12 13 John Black 222013646425535 jblack website com John Black s00 2005 12 13 Jane Smith 343434343434 34 John Black 1000 Total Recipients 2 Total Miles 1500 Print Certificates Awarded Report The Print Certificates Awarded report displays all Print Certificates awarded for the month selected OPoints International Ltd Page 54 of 60 Confidential Points Com Business Solutions Incentive MI le Help amp Contact User Manual Logout Re print Certificates Account Purchase Award View Account Summary Miles Miles Purchase History Settings Search Reports Incentive Miles Account 1053 Company Name YYZ Company Company User John Black Incentive Miles Reports Print Certificates Awarded Dec 05 Date Awarded To Awarded
26. ayment Information Payment Method MasterCard Purchase Summary Total Miles 1 000 000 Cost per Mile 0 0200 Total Miles Cost z20 000 00 Processing Fee Flat Rate 0 00 Sub total 20 000 00 Sum tax exempt 6 946 00 Sum taxable performance 13 054 00 Invoice total 70 000 00 Buy More Incentive Miles Account Summary If the payment is via Credit Card once you complete your purchase your credit card is charged If the charging is successful the miles you have purchased will be immediately released and available for you to award Points International Ltd Page 23 of 60 Confidential Points Com Business Solutions If the payment is via Wire Transfer the miles will be released only after your wire transfer payment has been received and processed by Miles amp More As well once an invoice number for your purchase has been assigned by Miles amp More you will receive an email notifying you that your invoice is ready and where you will find it in the system Purchase Certificate Codes The process for purchasing Certificate Codes is similar to purchasing Incentive Miles into your online account The main difference is that with Certificate Codes you must determine the quantity of codes and the number of miles per code denomination at the time of purchase Purchase Certificate Codes Quantity and Denominations OPoints International Ltd Page 24 of 60 Confidential Points Com Business Solutions Incenti
27. case sensitive As well when you enter the temporary password it will come up as a set of stars for your security Incentive Miles Login to Your Incentive Miles Account Enter your User Name and temporary password into the User Name Password login screen Click on Access Forgot Password EL Miles amp More Lufthansa You now need to select a new password and set your security question and answer The answer to your security question will be asked if you ever forget your password Therefore be sure to make the question and answer something that you will easily remember OPoints International Ltd Page 11 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp contact User Manual Logout Re print Certificates Incentive Miles Account 1053 Company Name YZ Company Company User John Black Account Purchase Award Vievr Account Summary Miles Miles Purchase History Settings nen Repo New Password Confirm New Password sid Security Question pm ponts cem fart ait Arwen oo Lufthansa com Privacy Statement Imprint Miles amp More Regular Login Once you have gone through the First Login process and set your permanent password and security question answer to login again to the application simply enter your User Name and password into the login screen Incentive Miles P EE PA I Login to Your Incentive Miles Account Passw
28. count If printer problems are experienced certificates may be re printed and no additional Miles will be deducted Recipient Sarah Jones Jim Smith GaRTS Fall 1000 Re Print the Certificates Award More Miles OPoints International Ltd Page 38 of 60 Confidential Points Com Business Solutions If you do navigate away from this screen and later discover that there were issues with the printing of the certificates you can still re print the certificates by going to the Re Print Certificates tab Email Certificates The Email Certificates feature works much the same as the Print Certificates feature does except that instead of printing out a certificate an email 1s sent to the recipient with the certificate code needed for redemption At present the email certificates are text only Email Certificates lets you award miles to recipients when you do not know their Miles amp More account number You will enter up to 10 recipients on the screen displayed and emails will be sent to each recipient The email contains a unique code that the recipient will use on the Redemption Site to have the miles credited to their Miles amp More account Incentive iM e5 Help amp Contact User Manual Logout Account Purchase Award View Account EE Henor Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name 2 Company Company User John Black Email Codes Enter
29. ding 2 000 000 Certificate Codes Total Miles Purchased 1 000 000 Purchased Miles Pending 1 000 000 Incentive Miles Current Incentive Miles Balance Available as of YYYY MM DD displays the total miles that you currently have available to award to Miles and More members This is the Total Miles Purchased that have been released 1 e have been paid for plus any miles that have been bonused to your account minus any miles that have expired and any miles that have already been awarded Total Miles Purchased displays the total number of Incentive Miles that you have purchased to date This includes all completed purchases and purchases still pending payment Free Bonus Miles this line will only display if you have been issued free bonus miles from the Incentive Miles program Purchased Miles Pending displays miles that have been purchased but where payment is still pending 1 e miles have not been released Certificate Codes Total Miles Purchased displays the total number of miles that you have purchased as Certificate Codes to date This includes all completed purchases and purchases still pending payment Purchased Miles Pending displays the certificate codes that have been purchased but where payment is still pending 1 e codes have not been released OPoints International Ltd Page 17 of 60 Confidential Points Com Business Solutions Chapter 6 Purchase Miles There are two different types of purchases a
30. e Details Wire Transfer payment to Account Holder Miles amp More Internatianal GmbH Account 211 729 OOF Bank code 502 109 00 Bank Citibank Frankfurt Swift Code CITIDEFF IBAM DE 18 5021 0900 211 F290 OF E Ir 4 RI 5 fe w i000 1000 miles inonnnnn n E PES si FEIN LS ia A t B HS E p Payment Information Fayment Method Wire Transfer Purchase Summary Total Miles 1 000 000 Cost per Mile 0 0200 Total Miles Cost 270 000 00 Processing Fee Flat Rate 0 00 Sub total 20 000 00 Sum tax exempt 6 946 00 Sum taxable performance 13 054 00 Invoice total 20 000 00 Purchase Certificate Codes Confirmation OPoints International Ltd Page 27 of 60 Confidential Points Com Business Solutions Incentive IV e 5 Help amp Contact User Manual Logout Account Purchase Award View Account Re print Summary Miles Miles Purchase History Settings Certificates Incentive Miles Account 1053 Company Name Y2 Company Company User Jahn Black Purchase Confirmation Print this page for your records Search Reports Verify Purchase Details Wire Transfer payment to Account Holder Miles amp More Internatianal GmbH Account 211 729 OOF Bank code 502 109 00 Bank Citibank Frankfurt Swift Code CITIDEFF IBAM DE 18 5021 0900 0711 7290 07 i a 1000 s 1000 miles i10nanau Payment Information Payment Method Wire Transfer Purc
31. e table below shows the price of purchasing Incentive Miles 4s you can see t the Cast per Mile Level 1 300 000 1 074 999 0 0200 Level 2 1 025 000 1 649 995 0 0195 Level 3 1 550 000 2 749 999 0 015 Level 4 2 F750 000 0 0162 i P Base note Cost Per Mile is rounded to 4 decimal places To see the full price per mile simply unchect the checkbox Step 1 Enter the number of Incentive Miles you wish to purchase Mumber of Miles 1000000 Calculate Cost per Mile 0 0700 ihe cost per mil Total Miles Cost 20 000 00 Processing Fee Flat Rate 0 00 Sub total 20 000 00 Sum tax exempt 6 946 00 Sum taxable performance 13 054 00 Invoice total 20 000 00 Miles will expire 12 months from the date payment is received Lufthansa comn Privacy Statement Imprint Miles amp More xx Note for German Accounts Meilenanzahl sooga Preis pro Meile 0 0200 Meilenpreis gesamt 10 000 00 Bearbeitungsgebuhr Fixbetrag 0 00 Nettobetrag 10 000 00 nicht steuerbarer Anteil 3 473 00 steuerbarer Anteil 6 527 00 16 Mwst berechnet vom eU Anteil oie idee Rechnungsbetrag 11 044 32 Ihre Meilen sind ab Zahlungseingang 12 Monate g ltig OPoints International Ltd Page 20 of 60 Confidential Points Com Business Solutions Full Price Per Mile Table Level 1 200 000 1 024 999 0 0200000000000000 Level 2 1 025 000 1 849 999 0 0195121951219512 Level 3 1 25
32. ediate errors 1 e required data missing or incorrect account numbers the errors will appear on screen You will then be able to correct your file and upload it again f a i i Incentive Wi les Help amp Contact User Manual Logout Account Purchase Award View Account torch Reports Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User Jahn Black Upload File of Recipients Award Incentive Miles by uploading a list of recipients max 200 in comma or semi colon separa process the transactions Files may take up ta 24 hours to process at which time you will recere Instructions For detailed instructions on how to upload a bulk file click here File Template To obtain the csv template that you will need to use ta format your file click here and it will be emailed to you Awarding Limits Minimum miles per award 500 Maximum miles per award 70 000 Please note that according to the Terms amp Conditions a Miles amp More member can only receive up to 70 000 miles from the Incentive Miles program per calendar year File Mame Browse 3 If you can t see the Browse button your browser does not support file uploading File Upload Instructions r 1 Getthe C5V file template Email it t yourself 2 Format your recipient file as per the CSV template 3 Verify that the exten
33. eir current password when they next login Change My Account Information On this screen you can change your name email address employee number password and security question answer To change your account information you can either click on the Change My Account Information link on the Account Settings page or you can click on your name on the Manage Users Summary table Both methods will get you to the Change Account Information screen Simply make the necessary changes and click Save OPoints International Ltd Page 49 of 60 Confidential Points Com Business Solutions Incentive iles Te i Account Purchase Award View Account Re print Summary Miles Miles Purchase History Settings Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User John Black Change Account Information Required Information Search Reports Account Access Access Level ADMIN Status ACTIVE User Information First Name John Last Name Black Email Address useri Sighotmail com kmecgntrtERMalbo Dee eano aen Employee Number l Login Information User Mame useri_5 Change Password Change My Password or Security Question Answer You can change your own password and security question answer by either clicking on the Change My Password link on the Account Settings page or you can click on the Change Password link when you re on the Change Account Information screen changing your own account informat
34. entive Wiles Account 1053 Company Name XYZ Company Company User John Black Print Certificates Preview The certificates are displayed below Select the Finish button to print the certificates below Certificates wil be sent tothe default printer connected to this computer and the null will be deducted fram the Incentive Miles balance If printer problems are experienced certificates may be re printed and no additional Miles wil be deducted nce printed le re depasited into the Incentive Miles account Milos amp Mona BOHA Frankturl am Main etlengutschein 7 ge il i Inm LAF t3 J d T d j L Ww ig V Tt X yx 1 m XXXX XXXX XXXX XXXX Elektronischer Gutschein Code electronic certificate code Gutschein Uber certificate for 500 Meilentmiles Sarah Jones Marne dez Begunstigten name of beneficiary zur Gutzchrft auf Ihr Z Comp i XYZ Company Wiles 2 hore Kontai Marne ausstellende vergebende Firma name of the issuer company Dieser Gutschein ist nicht bertragbar Dec 13 06 To be credited to waur G ltigkeitzdatum expiry date LAl c d mere Anba rt This certificate is not transferable Miles amp fore is the Frequent Flyer Programme of Austrian 7 LOT Lufthansa Regeln und Bedingungen Terms and Conditions for the revlon av conic vaa ehar c OPoints International Ltd Page 37 of 60 Confidential Points Com
35. er Mile 0 0200 Total Miles Cost 70 000 00 Processing Fee Flat Rate 0 00 Sub total 20 000 00 Sum tax exempt 6 946 00 Sum taxable performance 15 054 00 Invoice total 70 000 00 Certificate Codes will expire 12 months fram the date payment is received Points International Ltd Page 25 of 60 Confidential Points Com Business Solutions Purchase Certificate Codes Terms and Conditions Incentive Miles Help amp Cantact User Manual Logout Account Purchase Award View Account Search Renart Re print Summary Miles Miles Purchase History Settings FE P Certificates Incentive Miles Account 1053 Company Name sYzZ Company Company User Jahn Black Purchase Certificate Codes Terms amp Conditions Reguired Information _Review and Accept Terms amp Conditions View Terms amp Conditions of tff Incentive Miles Program To complete the purchase indicate acceptance and understanding of the Terms amp Condittoms ba_checking the box below 55 I accept and understand this is a non refundable purchase Purchase Certificate Codes Payment Information Incentive MII le o Help amp Contact User Manual Logout Account Purchase Award View Account tudech Bonar Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name HYZ Company company User John Black Purchase Certificate Codes Payment Information
36. es into an online account balance cccccceeeeeccccecccececeeessssseseeecceeeecesessaaaaaaesssseeseeeeeess D Purchase nile s a OO ee pater ERE ass Ct CI ILU ein qiue RAM D UE MEL ON OMM MV aS DER INIT VIRO IURE 6 Is this manual available in German eee e ee eee eee eee eee eese esee sesso sssssss tees 6 Chapter 2 Gettin P 6 Apply for an Incentive Miles AcCOunL cssssssssscccsssssssssssssscccccccsssssssscccsscccssssssssccesssssess 6 Step 1 Company and Address Information eeeeesssssssissssesssseeeeee nnne nennen eene nennen nnn nnns 6 Step 2 Bilhine TARO MAO o eeeede op tee iioi potu Ge a e Ure dtt teuer tren eDe ESE E Eri scu AIEEE 8 Step 3 Primary Contact Information ccccccceceeeeeececcccceceeeesesesseeeeecceeeeeeeeeesaaeaasseeeeeeeeeeeeeeeeeeaaaas 8 Step 4 Marketing Information and Accept Terms and Conditions sees 9 orn LEM O INQNIT 10 Chapter 3 Using the Incentive Miles Application ecce ee eee ee eee 11 I vule 11 igneo M sH 1 BS ae Es I RT 12 BOE GOCE ASS WON Css cacpesuuescolsrscucvsnevsncesecnescaceehaseesawnsacnensssestecteucusecesnesteceasavasuusaesstnecatesseyeseaswarss 13 Step Enter YOuUr User Namit RTT 13
37. ew Account Re print Summary Miles Miles Purchase History Settings Certificates Incentive Miles Account 1053 Company Mame Ard Company Company User John Black Search Reports Preview Certificates to Re Print i The certificates are displayed below Select the Finish button to print the certificates below Certificates will be sent ta the default printer connected to this computer and the null vill be deducted fram the Incentive Miles balance If printer problems are experienced certificates may be re printed and no additional Miles vill be deducted Once printed certificate miles may not be re deposited inta the Incentive Miles account F Miias amp Morg GOHA Fransdlurn am Nam A Meilengutschein IAAI Ye Aware IVIITE XXXX AXXX EXXX KXXX Elektronischer Gutschein Code electronic certificate code Gutschein ber certificate for 500 Mailen milez Jim Smith Name des Bequnstig tn name of beneficiary zur Gutschritt aut Ihr XY7 Compan AYZ Company iles amp Nore Konto Name ausstellende vergebende Firma name of the issuer company Dieser Gutschein ist nicht bertragbar Dec 14 06 D UP tas j ERE Ta be credited to your G ltigkeitscdatum expiry date NEAL A Wore Beal E This certificate iz not OPoints International Ltd Page 57 of 60 Confidential Points Com Business Solutions Incentive Miles Account Purchase Award View Summary Miles Miles Purc
38. for your records Re print Reports Certificates Miles amp More te Lufthansa AYZ Company Attn Sarah Smith 10 Thames Street London LE 4JK LIMITED KINSOOM 13 12 2005 1053 1234 According to your order of 1 000 000 miles of Incentive Miles your account is being charged as follows 1 000 000 award miles delivery month 12 2005 i Sum tax exempt EWR 6 946 000 2 Sum taxable performance EUR 13 054 00 reverse charge Invoice total EUR 20 000 00 For any rebate agreements please refer to our applicable contract Miles amp Mor Lufthansa 2 Done g Internet Chapter 9 Account Settings The Account Settings section 1s where you can change the company address and contact information as well as manage users of your Incentive Miles account Incentive II e Help amp Contact User Manual Logout Account Purchase Award View Account E Renorts Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name gYZ Company Company User John Black Account Settings Company Inform ation Edit Company contact and or address information Manage Users Change My Account Information Change My Password Edit Company Contact and or Address Information To edit your company or contact information primary billing or marketing simply click on the Edit Company contact and or address information change any of the information displayed and click Submit to update your
39. ful some files can potentially save this file whats the risk Once you click the Download link a zip file will be opened or saved depending on the option you select The name of the zip file contains the purchase number and the date that the file was generated by the system e g LufthansaMilesAndMore Purchasel1083 20051213 zip where 1083 is the Order ID and 20051215 is the date the file was generated December 15 2005 OPoints International Ltd Page 42 of 60 Confidential Points Com Business Solutions T Win ip LufthansaMiles ndMore_Purchase1083_20051215 zip Fie Actions 5l codesx20000miles_ A ExE 1000codesx3000miles_C txt 1000cadesx1000miles B Ext The zip file contains separate csv files for each block of certificate codes specified in the purchase A block of certificate codes is a number of codes and denomination of codes that was entered into the Block Code table on the Certificate Code purchase page The filename of each csv file indicates the number of codes and denomination of the codes in the file e g LOOOcodesx3000miles_A txt which means that this file contains 1000 codes and each code is for 3000 miles i uU MRRRESSRERSSESERSESEERSSSEERERSSSEERESSSSRESEREREEEE Add Tvpe Text Document Text Document Text Document Text Document Modified 12 15 2005 11 28 AM 12 15 2005 11 28 AM 12 15 2005 11 28 AM 12 15 2005 11 28 AM 1000codesx3000miles_C txt Notepad File
40. hase Histo w amp print Incentive Miles Account 1053 Company Name XYZ Compan General Options select Printer Batch Id 1085 ES XPro55P5 on dc 2 Date Dec 14 05 The fallawing certificates have been printed and the Miles ha If printer problems are experienced certificates may be re p Status Ready Print to file Recipient Certificate Code a Location 7th Floor Outside Server Room Jim UE QPVAXPBD 5 Comment Use for Postscript Documents Find Printer Jane Fox SONS wey 6 Page Range C All Number of copies B Re Print the Certificates Award More Miles Selection Current Page O Pages Collate ore Enter either a single page number or a single page range For example 5 12 App Chapter 13 Redemption The redemption site 1s the place where recipients of codes from a Certificate Code purchase award via Print Certificate or award via Email Certificate goes to redeem the code for miles into their Miles amp More account It is accessible from www miles and more com in the mileage request section Enter Electronic Code The URLs for the Redemption Site is as follows English https corporate points com incentivemiles redeem RedeemCode jsp lang en_US German https corporate points com incentivemiles redeem RedeemCode jsp lang2de DE OPoints International Ltd Page 58 of 60 Confidential Points Com Business Solutions Miles amp More amp Lufthansa Home Help amp Cantact Redeem Yo
41. hase Summary Total Miles 1 000 000 Cost per Mile 0 02700 Total Miles Cost 70 000 00 Processing Fee Flat Rate 0 00 Sub total 20 000 00 Sum tax exempt 6 946 00 Sum taxable performance 13 054 00 Invoice total 70 000 00 Buy More Incentive Miles Account Summary If the payment is via Credit Card once you complete your purchase your credit card is charged If the charge is successful the Certificate Codes will be produced immediately and will be available for download You will receive an email when the codes are ready with instructions on how to download them If the payment is via Wire Transfer the Certificate Codes will be released only after your wire transfer payment has been received and processed by Miles amp More You will then receive an email with instructions on how to download the codes As well once an invoice number for your purchase has been assigned by Miles amp More you will receive an email notifying you that your invoice is ready and how to print it for your records Chapter 7 Award Miles The Incentive Miles Program provides four ways for you to award miles from your online Incentive Miles balance If you know the member s Miles amp More name and account number OPoints International Ltd Page 28 of 60 Confidential Points Com Business Solutions l 2 Direct Credit direct deposit enter up to 10 Miles amp More member s names account numbers email addresses and n
42. hin 10 business days Please be aware that due to certain legal and contractual obligations not all applications can be approved You will receive an emall ance a decision has been made OPoints International Ltd Page 10 of 60 Confidential Points Com Business Solutions Chapter 3 Using the Incentive Miles Application Login The URLs to log into the Incentive Miles Application are English https corporate points com incentivemiles Login jsp langzen US German https corporate points com incentivemiles Login jsp lang de DE Follow the instructions below to login to your Incentive Miles account First Login use this section if this 1s your first login Regular Login use this section if you have logged into the system before IMPORTANT For security reasons Incentive Miles user accounts are frozen after three failed login attempts This is for your protection To re active your account another user with administrative access to your account can re set your account or contact Miles amp More at processing milesandmore com for assistance First Login The URL to the Incentive Miles login screen will be in the email you received from Incentive Miles when your application is approved This email also contains your User Name and temporary password If you have lost or misplaced this email please contact your administrator or Miles amp More at processing milesandmore com Note Both the User Name and password are
43. iles Account 1053 Company Mame NYZ Company Company User Jahn Black Batch Id Batch Id 1080 Date Dec 13 05 Certificate Cade has been generated and sent via email to each of the recipients below The Miles have also been deducted fram your Incentive Miles account Recipient Certificate Code Amount of Miles Jim Stone Jimstonedwebsite cam 1000 June Smiths junesmiths website cam s00 Award More Miles Chapter 8 View Purchase History The View Purchase History section allows you to view the details of all purchases that you have made As well this is the section where you will go to download Certificate Codes and retrieve your online invoices Purchase History Summary The purpose of the Purchase History summary table is threefold 1 Overview of detail for all purchases made 2 Link to view details of the purchases and retrieve invoices from the details page OPoints International Ltd Page 40 of 60 Confidential Points Com Business Solutions 3 Download codes for certificate code purchases Incentive I Les Help amp Contact User Manual Logout Account Purchase Award View Account Sum Reports Re print Summary Miles Miles Purchase History Sethngs P Certificates Incentive Miles Account 1053 Company Name X72 Company Company User Jahn Black Purchase History 1079 Dez 13 05 John Black Online Miles 1 000 000 APPROVED 1080 Dez 13 05 John Black Online Miles 2 000 000 ME wy 1081 Dez 13 05 John Black
44. ime the Corporate Account user manual is only available in English However throughout the manual the links to the German version of the pages are shown where possible If you have any questions on how to use the system please contact us at processing milesandmore com Chapter 2 Getting Started The first step to participating in the Incentive Miles Program is to complete the online Incentive Miles application form located at English https corporate points com incentivemiles enroll viewStepl do lang en US German https corporate points com incentivemiles enroll viewStep1 do lang de DE Apply for an Incentive Miles Account There are four steps to the application form 1 Step 1 asks for company information name address company size etc as well as the intended use for the miles purchased from the Incentive Miles program 2 Step 2 asks for billing information 3 Step 3 asks for information of the Primary Contact This contact should be the person at your company who is responsible for making decisions for your Incentive Miles account 4 Step 4 asks for information on a Marketing Contact in case there are marketing questions that need to be addressed 5 Confirmation page showing how long it will take to review the application and how you will be notified once a decision has been made Step 1 Company and Address Information This step requests relevant company information name address compan
45. ion Note you can only change your own password If you are an administrator you can generate a new temporary password for another user of your company account which is sent to that user via email but you cannot change their password for them As well you cannot change or reset another user s security question answer For more information on how to assist other users of your account see Reset a Frozen User Account or Generate a New Password for a User The change password feature opens in a small pop up window Note if your browser does not allow pop ups you will need to enable pop ups for this feature to work OPoints International Ltd Page 50 of 60 Confidential Points Com Business Solutions Incentive MI le S Help amp Contact User Manual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Incentive Miles Account 1053 Compa 5 http spoon points com 13 DAR k Change Account Information Re print Certificates Search Reports Raequired Information Old Password Account Access Access Level ADMIN New Password Ss status ACTIVE Confirm New Password User Information Security Question company I work for First Name John Answer xuz company Last Mame Black Email Address useri Sgihetmail Re enter Email lusert_S hotmail amp e Internet is Employee Number Login Information User Name userl 5 Change Password Cha
46. ive Miles Home Help amp contact T Incentive Miles Application Form Step 1 Step 2 Step 3 Step 4 Company and Address Information Billing Information Company Contact Information Marketing Contact Information Step d Company Contact Information Required Information Please provide us with 4 primary contact who can answer any questions regarding your application Note This contact will be emailed the login information once your application has been approved Salutation First Mame Last Name BE C aaa Title a Business Phone Other Phone Business Fax Enter a User Mame For Login if account approved Step 4 Marketing Information and Accept Terms and Conditions This step requests information for the person responsible for marketing the program for your company As well in order to complete your enrolment to the Incentive Miles Program you must indicate that you have reviewed and accept the Terms and Conditions of the program by checking off the checkbox provided OPoints International Ltd Page 9 of 60 Confidential Points Com Business Solutions Incentive Miles Home User Manual Help amp Contact _ _ _ rivo LLLLGBALLULISSOSRsLULOQ0 Q 8 I UC T IRI EZS2TFICIEBIEITS ITTTTTFECEECCEUILLIEIEEIELMLUUU LLULSSEIELL ULLLU LULOURSEO EESERAGGMXSS Incentive Miles Application Form
47. mbH Account 211 729 007 Bank code 502 109 00 Bank Citibank Frankfurt Swift Code CITIDEFF IBAN DE 18 5021 0900 0211 7290 07 Purchase Incentive Miles Online Miles In order to purchase miles into your Incentive Miles account simply click on the Purchase Incentive Miles link from the Purchase Miles page and enter in the number of miles you wish to purchase The pricing table displayed shows you the minimum number of miles you need to purchase and the cost per mile depending on how many miles you are purchasing Note the price per mile is rounded to 4 decimal places In order to see the full price per mile used in calculating the final cost simply uncheck the checkbox below the pricing table Purchase Incentive Miles Quantity OPoints International Ltd Page 19 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account Re print Summary Miles Miles Purchase History Settings Certificates Incentive Miles Account LOSS Company Name SY company Company User John Black Purchase Incentive Miles Required Information Search Reports e Minimum purchase amount is 500 000 Purchase miles to top up your account then award miles online by transferring miles fram your account to your recipient accounts or issue an award code to your recipient via email which they can use to deposit the miles themselves Pricing Th
48. mmary Miles Miles Purchase History Settings Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User John Black I Account 5ummary Search Reports Incentive Miles Current Incentive Miles Balance Available as of 2005 12 14 984 400 Total Miles Purchased 3 000 000 Bonus Miles 2 500 Purchased Miles Pending 2 000 000 Certificate Codes Total Miles Purchased 1 000 000 Purchased Miles Pending Miles amp More pomts c m m Lurft Header Links Incentive Miles Logo will take you to the Miles amp More site Help amp Contact opens an email message to processing milesandmore com for you to submit any questions that you have about the Incentive Miles program User Manual opens this user manual in pdf form in a separate browser window Logout logs you out of your account and brings you to the Incentive Miles login screen Footer Links Points com Logo will take you to Points com s site The Incentive Miles application is powered by Points com Business Solutions which is a leader in data integration services and B2B private label loyalty applications Points com owns and operates the world s leading reward program management portal where consumers can Earn Buy and Swap points and miles between reward programs to Get More Rewards Faster as well as track all of their points and miles balances in one place Lufthansa com will take you to Lufthansa s main web site OP
49. mp Contact Redeem Your Electronic Certificate Code Thank you Your miles have been credited to your account Confirmation 211781 Electronic Certificate Code 6 amp xxazQpw Number of Miles 1000 Miles amp More Number 222013646425533 First Name John Last Name Black Date Dec 14 05 If vou provided your email address you will receive a confirmation of your redemption Redeem Another Code pantsec m ther Baa rest oraa Lufthansa cam Privacy Staternent Imprint Miles amp More The posting to credit the miles has been sent to Lufthansa in real time Once the posting is completed and if the recipient entered their email address they will receive a confirmation email specifying if the redemption succeeded or failed Contact Us If you are experiencing any problems or have a question regarding the Incentive Miles program please contact us at processing milesandmore com OPoints International Ltd Page 60 of 60 Confidential Points Com Business Solutions
50. nsion cannot be processed by the Incentive Miles system 4 Upload the File for Processing 1 Login to the Incentive Miles site li Choose the Award Miles tab ii Click the Bulk Upload link iv Enter the file name in the space provided or click Browse to locate the file Note If you do not see the Browse button your browser does not support uploading files v Click the Next gt button vi If there are format errors in the file the errors will be displayed onscreen Please correct the errors in the file save it and return to Step iv above vii If there are no format errors in your file you will be taken to the Bulk Upload summary page to confirm the awards vii Press the Finish gt button to submit your award for processing ix Review the Confirmation page to see the Batch ID assigned to your file as well as the total number of award recipients submitted and the total number of award miles submitted Incentive Miles Help Contact UserMsnusl Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Search Reports Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User John Black Upload File of Recipients Summary There are 2 records in the file totalling 11000 mile s Press the Finish key to process these transactions 5 Transaction Notification Points International Ltd Page 34 of 60 Confidential Point
51. nt to your customers As you allocate miles the balance is debited There are 4 different ways to allocate miles to your customers If you know your customer s Miles amp More account number you can 1 Use the online Direct Credit form to deposit the miles directly into the customers Miles amp More account maximum of 10 at a time manually 2 Upload a list of your customers referred to as Bulk Upload with their Miles and More account Numbers and the system will automatically deposit the specified number of miles to the accounts in the list If you don t know your customer s Miles amp More account number you can 3 ssue a Print Certificate to the customer containing a code that the customer then enters on the Miles amp More redemption site to have the miles deposited into their account 4 Issue an Email Certificate containing code that the customer then enters on the Miles amp More redemption site to have the miles deposited into their account OPoints International Ltd Page 5 of 60 Confidential Points Com Business Solutions Purchase miles as codes The second way to purchase miles is to buy Electronic Certificate Codes in various denominations These Codes can then be downloaded from the system and distributed to customers in an endless variety of ways The Customer then enters the code on the Miles amp More redemption site to have the miles deposited into their account Is this manual available in German At this t
52. nternational Ltd Page 29 of 60 Confidential Points Com Business Solutions another Incentive Miles Account has already awarded miles to that same member up to their annual maximum limit permitted by the Incentive Miles Program Direct Credit Direct Credit is the method to use if you know the name and account number of the Miles amp More members you want to credit miles to and if you don t have more than 10 to credit at a time Incentive Miles Help amp contact User Manual Logout Account Purchase Award View Account eah Recarte Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name 2 Company Company User John Black Award Incentive Miles Direct Credit Enter the number of miles and the recipient s Miles amp More account information below Miles will be debited from your Incentive Miles Online Account Your current Incentive Miles balance is 1002500 Awarding Limits Minimum miles per award 500 Maximum miles per award 70 000 Please note that according to the Terms amp Conditions a Miles amp Mare member can only receive up to 70 000 miles from the Incentive Miles program per calendar year Hequired Information First Name Last Name Recipient s Miles amp Email Address More Number optional 1 121212121212 jbl ack website com EE a RE ee ee Ed ee Ed Ed as ae Total Miles lif email address is provided the recipient will receive
53. number transaction confirmation number or email address of the member who was awarded the miles or redeemed a code for miles Reports allows you to see by month the list of direct credits emailed certificates or printed certificates that you awarded For miles awarded via bulk upload please refer to your upload lists and the received confirmation and error messages Due to high volume of this data those records cannot be shown in the Reports section Re print Certificates allows you to re print certificates that have already been printed You can search for the certificate s by confirmation number first and last name exact match only or by date all awarded by printed certificate on one specific day The certificates are displayed again and are available to re print OPoints International Ltd Page 16 of 60 Confidential Points Com Business Solutions Chapter 5 Account Summary The Account Summary page is the initial page you will see when you log into the system It provides you with a quick overview of your account Incentive Miles a a Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Search Reports Certificates Incentive Miles Account 1053 Company Mame XYZ Company Company User John Black Account Summary Incentive Miles Current Incentive Miles Balance Available as of 2005 12 13 1 007 500 Total Miles Purchased 3 000 000 Banus Miles 2 500 Purchased Miles Pen
54. oints International Ltd Page 15 of 60 Confidential Points Com Business Solutions Privacy Statement will take you to the Miles amp More privacy statement Imprint Opens a new browser window detailing copyright information for the Incentive Miles site Miles amp More Link and Logo will take you to the main Miles amp More site Corporate Account Site Tabs Account Summary shows a summary of the details of your account such as the number of Incentive Miles and Certificate Codes purchased to date and available for awarding Purchase Miles the section where you will purchase Incentive Miles into your online account and or purchase Certificate Codes which can be downloaded from the system and awarded to customers offline Award Miles the section where you will award miles from your online account balance These miles can be awarded in 4 ways direct credit bulk upload printed certificates or emailed certificates View Purchase History the section where you can review all of your purchases download the purchased certificate codes and view and print off invoices for your purchases Account Settings the section where you can edit your company and primary contact information as well as the place where you can edit your user account information and create edit other users 1f you have access to this feature Search allows you to search awards and redemptions by MMI account number certificate code
55. olumn o Issued Printed or Emailed Certificate awarded but not yet redeemed o Success Direct Credit or Bulk Upload award that has completed successfully o Complete Code from a Certificate Code purchase that has been successfully redeemed and credited to the member o Accepted Printed or Emailed Certificate code has been successfully redeemed and credited to the member o Expired Print or Email Certificate has passed its expiry date O O O O OPoints International Ltd Page 52 of 60 Confidential Points Com Business Solutions o Failed Direct Credit or Bulk Upload miles failed to be credited to the member s account or redemption of a code Printed Certificate Emailed Certificate or Certificate Code purchase was attempted but the credit to the member s account failed Note Codes that have failed redemption can be retried as long as the code has not expired Once a code is successfully redeemed i e status Accepted or Complete the code can no longer be redeemed for miles o Date the date of the transaction 1 e the date the award or redemption occurred Incentive Miles Heb RCN VArmana Re prnt Certficates Account Purchase Award Views Account Summary Miles Miles Purchase History Settings Search Reports Incentive Miles Account 1053 Company Name 7YZ Company Company User Jahn Black Awarded To Credited To Type Miles Status Date John Black N A DIRECT 500 SUCCESS Dec 15 222013646425
56. onfirmation Recipient Amount of Miles John Black 211776 222013646425533 500 jblack website com lt Jane Smith elly77 3d 343434343434 1000 Award More Miles A confirmation email will also be sent to you detailing the status of each Direct Credit 1 e success or failure As well an email will be sent to the recipient of the miles if the credit was successful and an email address was provided for the recipient Bulk Upload Like Direct Credit the Bulk Upload feature allows you to deposit miles directly into a Miles amp More member s account if you know the member s name and account number Unlike Direct Credit Bulk Upload enables you can credit miles to up to 200 members at a time by uploading a csv file that contains all the required information for the credits OPoints International Ltd Page 31 of 60 Confidential Points Com Business Solutions It is highly recommended that you read the online instructions accessed via a link on the Bulk Upload page and use the bulk upload template see link on page to have the template emailed to you Once you have inputted all of the recipient information into the bulk upload template save the file as a csv file and click on the Browse button on the Upload File of Recipients page A browse window should open allowing you to browse your computer network to locate the csv file Select the file and click Open to upload the file The system will upload the file and if there are any imm
57. ord Access Account Forgot Password L 1 ERREEN Miles amp More p pea b C Lufthansa Lufthansa comrn Privacy Statement Imprint Miles amp More Note You have three tries to successfully log into the system If you fail three times with the same User Name your user account will be locked out of the system A user with administrator access for your account i e at your company can reset your account or contact Miles amp More processing 9 milesandmore com to have your user account reset OPoints International Ltd Page 12 of 60 Confidential Points Com Business Solutions Forgot Password If you have forgotten your password simply follow the two step process below and the system will email you a new temporary password Incentive Miles ER REST Login to Your Incentive Miles Account User Name Password Access Account Forgot Password Luftthansa caorn Privacy Statement Imprint Miles amp More Step 1 Enter Your User Name Incentive Miles Mt 7 Please enter your User Name User Mame Miles amp More E Lufthansa Lufthansa com Privacy Statement Imprint Miles amp More Step 2 Enter the Answer to Your Security Question OPoints International Ltd Page 13 of 60 Confidential Points Com Business Solutions Incentive ilos Po P eeEEEeeEeEEE a Password Help
58. ormation First Name Ss Last Name ey EmailAddress Re enter Email Employee Number Login Information User Name e When the Save button is clicked a new temporary password will be generated for the User and sent to the e mail address above e The User will be prompted to change their password when they next login to the system When the Save button 1s clicked an email 1s sent to the email address entered for this new user with their User Name and temporary password The user will need to change their password on first login and set their security question and answer Change Account Information To edit an existing user click on their name on the Manage Users table edit their information on the Change Account Information screen and click Save Using this feature administrators have the ability to reset a user account that has been frozen or reset a user s password if they have forgotten their password and cannot remember their security question answer that is required to go through the forgot password flow Delete a User 1 Goto Manage Users and click on the name of the user to be deleted 2 Set their status to Inactive 3 Click Save The user will no longer be able to log into the system For historical reporting and audit trail purposes a user cannot ever be permanently deleted from the system OPoints International Ltd Page 48 of 60 Confidential Points Com
59. ownload link in the Type column OPoints International Ltd Page 41 of 60 Confidential Points Com Business Solutions Note The Download link will only be available if payment has been received and the codes have been generated For all purchases made by credit card the codes should be generated almost immediately However if you are paying via wire transfer you will not see the Download link for that purchase until your payment has been received and processed by Miles amp More If you have questions regarding the payment status of a purchase please contact us at processing milesandmore com Incentive MII le c Help amp Contact UserManual Logout Account Purchase Award View Account EGGS Eunorbs Re print Summary Miles Miles Purchase History Settings P Certificates Incentive Miles Account 1053 Company Name Y2Z Company Company User John Black Purchase History hues Dez 13 05 John Black Online Miles 1 000 000 APPROVED 1079 1080 Dez 13 05 John Black Online Miles 7 000 000 ME wa 1081 Dez 13 05 Jahn Black Certificate Codes 1 000 000 ACTIVE Download File Download Do you want to open or save this file rh primasis a Name thansaMiles ndMore Purchase1081 20051213 zip Type winzip File 5 88 KB From 9 spoon poinks com Always ask before opening this type of file harm your computer IF you do not trust the source do not open or 9g While files from the Internet can be use
60. p amp Contact User Manual Logout Account Purchase Award View Account Re print Summary Miles Miles Purchase History Settings Certificates Incentive Miles Account 1053 Company Mame XYZ Company Company User Jahn Black Re print Printed Certificates Search Reports Find by Confirmation Number Show Certificates First Name Last Name i d Show Certificates Once the criteria for the search is selected click on Show Certificates to run the search The results will display in a table see below Simply check off the certificate you want to re print and click on the Re print the certificate button Incentive M les Help amp Cantact User Manual Logout Account Purchase Award View Account Re print Summary Miles Miles Purchase History Settings Search poris Certificates Incentive Miles Account 1053 Company Name 72 Company Company User John Black Re print Printed Certificates Below are the results of your certificate search Jane Fox SOM SW dy 1000 ISSUED 14 Dec 2005 F Henry Jones Hee RB aR 200 ISSUED 14 Dec 2005 Please check your certificates and ensure that they printed correctly Re print the certificates The certificates selected for re printing will display for you to review OPoints International Ltd Page 56 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award Vi
61. pter 10 Search The Search feature provides you with the ability to find awards or redemptions based on one of the following e Account number the Miles amp More account number of the member that the miles were awarded to or code was redeemed for e Certificate Code number codes included in emailed certificates or printed certificates or codes downloaded from a bulk Certificate Code purchase can be searched on to determine the status of the code e Confirmation Number search by the confirmation number you were provided when you completed an award or the confirmation number the MMI member was provided when they redeemed a code for miles on the redemption site e Email Address search by email address to see the awards redemptions for a particular email address Email address search 1s on an exact match of the email address This means that you cannot perform a wildcard search such as 9 hotmail com to retrieve all the awards redemptions for email addresses ending in hotmail You must enter the exact email address of the user e g user 5G hotmail com to search OPoints International Ltd Page 51 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Search Reports Certificates Incentive Miles Account 1053 Company Mame 72 Company Company User John Black Search
62. s Com Business Solutions Once the file has been processed you will receive an e mail confirmation with a summary of the transactions If we were unable to credit miles to a member s account you will receive a csv file attachment containing the failed award records and the reason why we were unable to credit the miles You may then contact the recipients to correct the account information and resubmit the awards Please allow up to 72 hours for the miles awarded to be credited to the member s accounts Incentive ics T NY NN NE CN Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Certificates Incentive Miles Account 1053 Company Name 2 Company Company User Jahn Black Search Reports Upload File of Recipients Confirmation Batch Id 1078 Date Dec 13 05 The file has been submitted for processing You will receive a confirmation email within 4 hours Total Recipients Total Incentive Miles Awarded 2 11000 Upload Another File Print Certificates The Print Certificates feature lets you award miles to recipients when you do not know their Miles amp More account number You will enter up to 10 recipients on the screen displayed and certificates will be produced immediately which you can then print off from your computer to a black and white or colour printer The certificates are in the official Miles amp More design and contain the terms and conditions for redemption of
63. sion on your file is CSV 4 Upload the CSVv file 5 Your file will be processed within 24 hours and you will receive 4 confirmation email when the processing is complete Points International Ltd Page 32 of 60 Confidential Points Com Business Solutions Email Template Confirmation The CSV template for awarding Miles in bulk has been emailed ta userl 5iehatmail cam Below are detailed step by step instructions on how to use Bulk Upload Similar instructions are included in the Bulk Upload Template email 1 Save the Template Save the template file attached in this email to your hard drive or local area network Ensure that the file extension is a csv file type Note Some email clients e g GMail Yahoo will allow you to save the file to your computer Other email clients e g Hotmail will open the attachment in a new browser window If the file opens in a browser window and cannot be saved as a csv file simply copy the column headers from the browser into a Microsoft Excel spreadsheet and save as a csv file 2 Verify the Template Format The data in the Miles amp More Account Number column must be formatted as text This is VERY IMPORTANT If you skip this step there 1s a chance that Microsoft Excel will apply a different format to the Miles amp More Account Number column and the file will not be able to be processed when uploaded Please verify the Miles amp More Number column format as per the instructions belo
64. tes Incentive Miles Account 1053 Company Name xYzZ Company Company User Jahn Black Manage Users Name Employee Number User Name Access Level Status Password Status John Black userl 5 ADMIN ACTIVE OK Sarah Smith Change My Password Create New User OPoints International Ltd Page 46 of 60 Confidential Points Com Business Solutions There are two statuses that a Password can be in e Must Change the temporary password has been sent to the user but has not yet been changed to the permanent password e OK the password has been changed to a permanent password As well a user can be in one of two statuses e Active users are allowed to log into the system e Inactive users cannot log into the Incentive Miles system As for Access Level a user can be one of the following three levels e Administrator e Regular e Limited To see the details of these access levels see the table below which is available by clicking on the More Information link beside the Access Level dropdown list on the Change user information or Create new user pages The user s access level determines the features that they will be able to access in the system User Access Levels Limited User Suitable role far Custamer Service Representatives and light users af the system Regular User Suitable rale for the average user of the system Administrator Users It is highly recommended that there be no more than one ar two Adminis
65. the certificate Each certificate generated contains a unique code that the recipient will use on the Redemption Site to have the miles credited to their Miles amp More account Points International Ltd Page 35 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Certificates Incentive Miles Account 1053 Company Name 2 Company Company User John Black Search Reports Print Certificates Please enter the information for each certificate below Up to 10 certificates may be printed at one time Miles will be debited from your Online Incentive Miles balance Your current Online Incentive Miles balance is 990000 Awarding Limits Minimum miles per award 500 Maximum miles per award 70 000 Please nate that according to the Terms amp Conditions a Miles amp Mare member can only receive up to 70 000 miles from the Incentive Miles program per calendar wear Required Information First Name Amount of Miles EOE NL EEE EOE EE E E EEE EE 9 EOE oO Total Miles 1500 Points International Ltd Page 36 of 60 Confidential Points Com Business Solutions Incentive Miles Help amp Contact User Manual Logout Account Purchase Award Whew Account Summary Miles Miles Purchase History Settings Re pri nt Search Reports Certificates Inc
66. trator users Lirnited Regular Administrator Role Description pt User JUser LI zerz Award Incentive Miles via direct credit email and printed certificates v v excluding bulk upload Convert Incentive Miles fram online account into downloadable certificate codes Purchase Incentive Miles v Download Certificate Codes p v View Reports Transaction Search Bulk upload of recipients list Can create edit and delete users reset user passwords and change User access levels amp Done AB Internet Create New User To create a new user simply enter all the required fields into the Create New User screen and click Save Note User Name must be unique across the entire Incentive Miles system If you receive an error message stating that the User Name is not available it has already been OPoints International Ltd Page 47 of 60 Confidential Points Com Business Solutions taken by a user of another Incentive Miles account You will need to select a User Name that is unique across the system Incentive MI les Help amp Contact User Manual Logout Account Purchase Award Tiew Account Diank raro Re print Summary Miles Miles Purchase History Settings P i Certificates Incentive Miles Account 1053 Company Mame XYZ Company Company User Jahn Black Create New User Renguired Information Account Access Access Level ADMIN v Mare Informatian Status ACTIVE User Inf
67. umber of miles to credit to their accounts Bulk Upload upload a file of up to 200 Miles amp More members with their names account numbers email addresses and the number of miles to credit to their accounts If you don t know the member s Miles amp More account number 3 4 Printed Certificate enter up to 10 Miles amp More member s names and the number of miles to credit to their accounts Certificates will be displayed on screen with a unique code for each certificate You will then be able to print the certificates from your printer The member will then redeem the code on the Redemption site in order to get the miles credited to their account Email Certificate enter up to 10 Miles amp More member s names email addresses and number of miles to credit to their accounts Emails will be sent to each member with a unique code in the email The member will then redeem the code on the Redemption site in order to get the miles credited to their account Incentive iles I uidisse D dumis J Account Summary Miles Miles Purchase History Settings Purchase Award View Account Re print Search Reports Certificates Incentive Miles Account 1053 Company Name XYZ Company Company User John Black Award Incentive Miles Credit Miles Into an Account Miles amp More Account Number Known Direct Deposit Credit Miles Into an Account Miles amp More Account Number Known Bulk Upload upload your list af recipients ma
68. ur Electronic Certificate Code You will need your Miles amp More nuper to redeem your Electronic Certificate Cade If you are not yet a member of the Miles amp More program please click here to join Miles amp More free of charge now Enter your Electronic Certificate Code ee Re enter your Electronic Certificate Code a rJ Word Yerification This step helps prevent unfair use of automated programs More Info What s This Vi d Some people use automated programs to automatically S H i je y redeem large numbers af codes and prevent vou getting access to the system To prevent this practice we ask that you type in the ward so We can redeem your Certificate Cade for you How does it work pomnts c m Ger fcr op Maree fi coo Lufthansa comn Privacy Statement Imprint Miles amp More Enter Miles amp More Account Information Miles amp More Home Help amp Contact E Lufthansa _ SH re T gG P a Required Information Please ensure the information entered matches the information on your Miles amp More account Miles amp More Number First Mame Miles amp More Lufthansa Last Name Email Address pom Dem rol I Lufthansa com Privacy Statement Imprint Miles amp More OPoints International Ltd Page 59 of 60 Confidential Points Com Business Solutions Miles amp More Home Help a
69. vailable to you in the Incentive Miles Program 1 Incentive Miles these are miles that are deposited into an online account and are available for you to award to Miles amp More members in any one of the 4 ways described in the Award Miles section 2 Certificate Codes this feature allows you to purchase miles as codes that are assigned specific denominations at the time of purchase You can then use the codes in any distribution method you need 1 e print on certificates under bottle caps on packaging boxes email out etc Miles amp More members who receive these codes then go to the Miles amp More Redemption Site to redeem them for miles into their Miles amp More account Incentive Miles Helpacontadt usermanual Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Certificates Incentive Miles Account 1053 Company Name 2 Company Company User Jahn Black Purchase Incentive Miles Search Reports There are two different ways to purchase Incentive Miles 1 Purchase Incentive Miles Purchase miles for your online account and then award the miles as follows If you know the recipient s Miles amp More number e Direct Deposit deposit miles inta the Miles amp More account using the online input form up to 10 recipients at a time Bulk Upload upload your list of recipients for automatic award processing overnight max 200 recipients per file If vou
70. ve Miles Help amp Contact User Manual Logout Account Purchase Award View Account Summary Miles Miles Purchase History Settings Re print Search Reports Certificates Incentive Miles Account 1053 Company Name XYzZ Company Company User John Black Purchase Certficate Codes Quantity and Denominations Required Information Minimum purchase amount is 500 000 Codes are delivered as a single downloadable ZIP file containing separate CSV files far each block of codes entered below Codes can be printed on certificates Scratch amp Win cards bottle caps lottery ballots and mare Recipients redeem the codes online Certificate Code Pricing The table below shows the price of purchasing Certificate Codes 45 you can see the more you buy the lower the Cost per Mile Level 1 200 000 1 024 995 0 0200 Level 2 1 025 000 1 649 999 0 019 Level 3 1 850 000 2 743 335 0 0189 Level 4 2 750 000 0 01282 Please note Cost Per Mile is rounded to 4 decimal places To see the full price per mile uncheck the checkbox For example click here m s E i ea eo m a s m D Denomination of Certificate Codes miles 1000 1000 miles miles o miles o miles o miles o oo miles 0 miles o miles o o 1 j jo 7 miles 1 OOOO miles Total Certificate Codes 1000 Total Miles 1000000 Calculate Oooog Cost p
71. w For Microsoft Excel 2000 1 Open the template file ii Highlight the Account Number column by clicking on the header cell of the column i Right click the highlighted column iv Select Format Cells v Click the Number tab vi Select the Text category from the list vii Click OK 3 Enter Recipient Data into the Template Note There is a limit of 200 recipients per file and the file must contain the header row During processing the first row in the file is ignored assumes it is a header therefore if you do not include a header row your first recipient will not be processed OPoints International Ltd Page 33 of 60 Confidential Points Com Business Solutions You are now ready to input recipient data into the formatted template For each award enter the recipient s First Name Last Name Miles amp More Number Amount of Miles to award and Email Address optional Each of the fields must be entered in the order on the template If no email address is provided leave that column entry empty Only one award may be entered per row Award information may also be imported from other data sources The information must be imported into the appropriate columns in the template When you are satisfied with your recipient list save the file as a csv file and note the file location and name Note You must save the file as a csv file not as an xls file which is the Microsoft Excel default setting Files with an xls exte
72. x 200 for automatic award processing overnight Miles amp More Number Unknown Or If Recipient Is Not Yet A Miles amp More Member Print Certificates up ta 10 recipients at a time Email Certificates up ta 10 recipients at a time In each award section you will be shown the following details at the top of the page Current Incentive Miles Balance The number displayed is the number of miles that are available for you to award which are the Incentive Miles that you have purchased and that have been released 1 e payment has been received less the number of miles that have already been awarded and any miles that have expired e Minimum Miles Per Award the minimum number of miles that you must award to a recipient Therefore the number you enter into the Amount of Miles column must be at least this minimum amount e Maximum Miles Per Award the maximum number of miles that you can award to a recipient Therefore the number you enter into the Amount of Miles column must not exceed this maximum amount e Annual Maximum Limit for a Miles amp More member the maximum amount of miles that each Miles amp More member is allowed to receive from the Incentive Miles program as a whole is also shown Note Even if you have not awarded miles to a particular Miles amp More member before you could receive an error message stating that your requested award will exceed the member s annual maximum limit This is because OPoints I
73. y size etc as well as details of the intended use promotions for the Incentive Miles purchased Note The German and Austrian sites have 2 selection options Employee Incentives and Sales Bonus Corporate Customer Incentive for the Miles will be used for question OPoints International Ltd Page 6 of 60 Confidential Points Com Business Solutions Incentive Miles dines Helb rfscusurg a LLLLLLLLLALCOSSIISEENEBIREAEERAERELEAREALERIGR RER RER Incentive Miles Application Form Step 1 Step 2 Step 3 Step 4 Company and Address Information Billing Information Company Contact Information Marketing Contact Information Step 1 Company and Address Information Required Information Company Mamet Country Please Salect w Address Street Street Mame Suite Flaor P O Boxi Tity State Province oP 2 Zip Postal Code Company Website Address Company name as it should appear on your member s Miles amp More statement Max 20 chari Industry Products Annual Revenue Please indicate currency Sas Number of Employees Where are your products distributed Business Description Number of miles expected ta purchase annually Miles will be used for Employee Incentive sales Bonus Corparate Customer Incentive F Consumer Incentive Marketing Plans for Incentive Miles Usage More Info Miles per customer Min 100 Max 1 000 000 I le

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