Snom 821 User Manual
Contents
1. Call Lists i ct Directory vi Help v Identity 8 Select ID above M Identity 9 IN Identity 10 v i v lt gt v Identity 11 Missed Calls Accepted Calls l Identity 12 Redial y Clear Pickup Info Y Action URL Settings Select ID below vY Advance d Key Event v Retrieve v Retrieve M1 Trusted Certificates sa nl aT Key Event v DND v DND Software Updat S TI 3 m Stat Key Event yj Directory bd Directory System Information Key Event v Change Active Id Y Menu amp Log Key Event v daange Active ld y Transfer SIP Trace Key Event v Hold v Hold DNS Cach 3 ar Subscript PCAP Trace Save Memory VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CONFIGURING THE FUNCTION KEYS 1 Click on Function Keys in the menu on the left Under TYPE select EXTENSI ON in the drop down list 3 Under NUMBER enter the phone number whose calls you wish to pick up In our example it is 158 4 Click on SAVE Function Keys Key Settings e Directory F F F On this page you can specify the settings for programmable keys on your snom phone Use Context to specify the identity context ae for that key e g this identity will be used to subscribe for a particular extension Type will select the actual functionality of a be as particular key In the last argument field Number the actual telephon2. Press 1 Preferences Press 1 Language Press up or down arrows to desired language Press V The setting is saved and the display now shows the Pref erences menu in the desired language Press ESC to return to idle display 2 Setting on Web Interface a b C d Press Save Click on Preferences Open drop down list of General Information gt Language Select a language Web Interface Language Click on Preferences Open drop down list of General Information gt Webinterface language 1 2 3 Select a language 4 Press Save snom technology AG 2008 47 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS DIAL TONES Different countries use different dial tones Select yours on the phone or on the web interface On the Phone oe SYS 6 Press Menu key Press 1 Preferences Press 3 Tone Scheme Press up or down arrows to desired tone scheme Press Y The setting has been saved and the display now shows the Preferences menu Press ESC to return to idle display On the Web Interface 1 2 3 4 TIME ZONE Click on Preferences Open drop down list of General Information gt Tone Scheme Select a country Press Save The list is ordered by the difference in hours 0 to the UTC and within each time zone alphabetically by selected locations The setting can be changed on
3. as specified by your provider a Open the phone s web interface see page 19 b Open Configuration Identity 1 and enter any additional login informa tion you have received from your provider see page 45 c Anumber of IP telephony service providers and a number of SIP PBXs require settings that are different from snom s standard factory snom technology AG 2008 8 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 SETTING UP THE PHONE settings snom s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required Do not change the standard configu ration unless you know what you are doing Expert help may be required f your IP telephone system does not support automatic initialization contact your administrator or see our web page www snom com Wiki for manual phone initialization SETTING CORRECTING THE TIMEZONE 1 See page 19 on how to open the phone s web interface for an explana tion of administrator and user mode and on the mechanics of navigating in the windows and changing the settings 2 Click on Advanced in the menu on the left side of the web page If the page does not open you are in user mode Change to administrator mode or contact your administrator to change the timezone 3 The page will open with the Network tab visible Select your timezone in the
4. 1 Press function key of line ringing 2 Pick up handset or press V ACTIVE CALLS Mute unmute and volume control See page 12 Hold 1 Press the Hold key to put the ongoing call on hold Held calls are indi cated threefold by the text on the display the line key slowly blinking green and the call indication LEDs glowing red You can now Calls on Hold 1 13 28 Line holding 156 gt 151 Line idle Line idle Line idle O bes a transfer the held call blindly or with prior announcement see page 31 b receive and make calls and put other calls on hold 2 Pick up the held call by pressing its line key or by pressing Hold again If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off snom technology AG 2008 30 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE Five party Conference Calls on Hold 2 ad Line holding 156 151 Line holding 159 gt 151 Line idle Line idle 1 With the two other parties on hold press to start the confer a ence Press to turn on the casing speaker if needed Conference ee Line connected 156 gt 151 Line connected 159 gt 151 Line idle Line idle w F Eit 2 Press back on hold to end the conference The other participants will be put Attended and Bl
5. Auto Answer Click on radio button on Click on SAVE C d Click on Preferences Auto Answer gt Auto Answer Indication Click on radio button on to receive an audio signal when the phone accepts an incoming call automatically Auto Answer gt Type of Answering Select from the pull down list which audio device the phone will use to accept calls automatically Click on SAVE Editing an Existing Identity Account Can be done on the web interface and on the phone itself 1 On the web interface a b Open the Configuration page of the identity and make the changes in the text fields See page 45 If you have changed the account or the registrar click on RE REG S TEr If you have made other changes clicking on SAVE suffices snom technology AG 2008 46 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS 2 On the phone a 929 5 Press Menu key Press 3 Identity Press 3 Edit Select the identity to be edited Change the phone number if necessary and press Y Change the registrar if necessary and press Y LANGUAGE SETTINGS OF PHONE AND WEB INTERFACE The language used on the phone can be changed on the phone and on the web interface The language used on the web interface can be changed on the web interface Phone Language 1 Setting on Phone a 2205 f Press Menu Key
6. Clock options are 24 hour clock radio button on and 12 hour clock AM PM radio button off 4 Click on appropriate buttons and press Save A reboot may be neces sary before the changes will take effect snom technology AG 2008 10 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE GETTING TO KNOW YOUR PHONE This manual describes the functions of the phone with the standard factory settings If your phone was installed and or set up by someone else the standard settings may have been changed Please check with that person or company if the phone does not react as described in this manual HARDWARE COMPONENTS A Freely programmable function keys See page 41 with LEDs B Customizable function keys See page 41 1 Display See page 13 and page 14 2 Call Indication LED See page 13 snom technology AG 2008 11 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE 3 Line Keys 1 4 See page 41 4 Select outgoing identity See page 26 5 Show call lists See page 23 30 and 27 6 Directory See Phone Directory on page 38 7 Help key Press to show phone s IP address and s
7. and HTTP passwords The default admin istrator password is 0000 4 x zero there is no default HTTP password If you set your own passwords be sure to write them down and store them in a secure place If you do not wish to set an HTTP password you can turn off the reminder on the phone s display until the next reboot or forever by pressing the appro priate button If you change your mind later you can set the password on the phone s web interface Advanced page gt QoS Security tab gt HTTP Server see Definition of Symbols and Terms used throughout this manual on page 22 or turn off the warning later at Advanced gt QoS Security gt Security gt Ignore security advices gt radion button on HTTP Server User Password Authentication Scheme Security Ignore security advices snom technology AG 2008 ee esoveeee _ _____J J l Digest Basic P on oft 19 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE How the Web Interface Works The vertical menu on the left side of the window is always the same no matter which window happens to be open at the time Available menu items depend on whether the phone is running in user or administrator mode Click on a menu item to open that page Some pages contain several docu ments To make a document visible click on its tab The font we
8. certain conditions 1 Deny List See Contact Types on page 38 2 DND Do not disturb mode All incoming calls will be forwarded to number set in call forwarding or receive a busy signal if there is no set ting for call forwarding a Press to activate The symbol will fill the display b Press key again to deactivate 3 Call Forwarding See next section snom technology AG 2008 33 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE Reject anonymous calls Please note that calls from analog phone connections without caller ID will most likely be received as anonymous calls and rejected if you turn this function on Press the Menu key Press 2 Call Features Press 3 Incoming Calls Press 2 Reject anonymous Press or gt to show On on display Press V Press ESC to return to idle screen N O J Se ww YS CALL FORWARDING See page 50 on how to dedicate a function key to turn forwarding of all incoming calls on and off with the touch of one key and how to set the phone numbers more comfortably on the web interface of the phone Setting and Turning on Call Forwarding 1 Forward All Forwarding all incoming calls to the number of the phone extension or mailbox specified as this function s target Settings Calit eatures Call Forwarding Forward All 14 46 1 Preferences 1 Call Forwarding 1 Forward All 1 Enab
9. choice to select a timezone Timezones shown depend on the language you have chosen you can collapse and expand the list for quicker access see page 24 5 Next you will be prompted to enter an account normally the login name you received from your provider and the registrar see page 5 To enter the period change the input mode see Entering Letters Numerals and Special Characters on page 15 to small or capital letters and press the 1 key once To enter the sign change to letter mode and press the 1 key three times 6 Your phone was successfully registered if the display shows a green phone with the account phone number you entered 710 2008 He 7 Don t worry if time and date are wrong or in a format you don t want See page 9 on how to change them 8 If you see the phone symbol and the account on the display but they are not highlighted and the phone does not work the server may be down either for servicing or due to a malfunction The registration and initializa tion should be completed as soon as the server is up and running again You may want to check with your administrator or your provider if nothing happens within a reasonable time WHAT TO DO WHEN REGISTRATION AND INITIALIZATION WERE UNSUCCESSFUL Contact your network system administrator if the phone is operating or supposed to be operating within a network If you are using a VoIP provider you may need to enter further data
10. drop down list of Time gt Timezone Advanced Settings a Bi Operation Home Network Behavior Audio Slee QoS Security Update Directory Network Setup DHCP on of Preferences IP address 192 168 10 41 P g d Dial anew Netmask 255 255 0 0 Function keys Identity 1 a Identity 2 IP Gateway 192 168 0 1 Identity 3 identity Wifi Identity 5 Identity 6 DNS o Domain Se a DNS Server 1 192 168 2 77 P Identity 9 Identity 10 Laere ii Time Identity 12 NTP Time Server 192 168 0 231 P enuan URL SeRImMgE NTP Refresh Time sec 3600 F Advanced m l 6 United States Central Time w Trusted Certificates Timezone D Software Update snom technology AG 2008 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 SETTING UP THE PHONE CHANGING THE FORMAT OF DATE TIME SHOWN ON DISPLAY 1 In the menu on the left click on Preferences Operation H K General Information CEREN webinterface Language English EARE Setup L English ov Preferences Sea SURE Speed Dial Number Display Style Full Contact we Function Keys Tone Scheme Identity 1 MWI Notification Identity 2 MwI Dial Tone Identity 3 Use Headset Device Identity 4 s Use Backlight Identity 5 identi e U S date format rmmeddi Con off F 7 a 24 Hour clock fon off 2 Options for the date format are mm dd radio button on and dd mm radio button off 3
11. explana tions Display Layout with Line Info Layer a ex Oy 0 2008 A 151 152 153 154 fG Sdon t_call_us_ Missed 2 11 41 Line fide Line fide Line idle Speed Dial EF ot T In the factory default setting this additional information on the configuration and current status of the four function keys to the right of the display is not shown Turn it on on the phone s web interface admin mode only Advanced page gt Behavior tab gt Phone Behavior section gt Line Info Layer See also the chapter on the configuration of the function keys for monitoring other phone extensions and call pickup page 41 Navigation Key 1 Up and down arrows a In idle mode press A or V to select identities b In other contexts press A or V to scroll up and down lists pre sented on the display 2 Right and left arrows a In idle mode press gt to call up the LDAP directory if available b In idle mode press lt to call up the list of missed calls c In other contexts lt 1 and gt toggle between on and off yes and no snom technology AG 2008 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 Alphanumeric Keypad GETTING TO KNOW YOUR PHONE When the phone is ready for number and text input handset off the hook or after pressing one of the alphanumeric keys the current input mode is indi cated by the symbol 12
12. on page 21 Preferences 1 Language See page 47 2 Timezone See page 48 3 Tone Scheme See page 48 4 Backlight 5 Ringer See page 51 and 39 Call Features 1 Call Forwarding 1 Forward All See page 50 and 34 2 Forward when Busy See page 50 and 34 3 Forward After Timeout See page 50 and 34 2 Outgoing Calls 1 Auto Dial See page 29 and 27 2 Number Guessing See page 29 3 Call Completion See page 28 4 Hide own outgoing ID See page 51 3 Incoming Calls 1 Call Waiting See page 32 2 Reject anonymous See page 34 3 Auto Answer Indication 4 Auto Answer Type snom technology AG 2008 17 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE 3 Identity 1 Outgoing Identity 2 Reregister 3 Edit See page 46 4 Logoff 5 Logoff All 4 Network 1 IP Setting 2 Webserver 1 Webserver Type 2 HTTP Admin 3 HTTP Password 3 VLAN 1 VLAN ID 0 4095 2 VLAN Priority 0 7 3 Reset VLAN 5 Maintenance 4 in user mode 1 System Info 2 User Adminis See page 21 trator Mode 3 Reboot See page 53 4 Reset Values See page 5
13. only 2 Click on the Behavior tab 3 Under General Behavior select on or show only on activity from the drop down list of Line Info Layer 4 Click on Save a Setting on The phone s display shows the status idle ringing talking of 158 b Setting show only on activity The phone s display shows the sta tus of 158 only when it is busy or ringing snom technology AG 2008 42 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CONFIGURING THE FUNCTION KEYS 10 20 2008 1 08PM is 151 Line 152 idle GRES ile 154 Line 2 5don t_call_us_v tide m 1 56 Extension idle EQ Jo CALL FORWARDING By default the second symbol from the right in the status line is Directory We will reprogram the setting so that by pressing the function key under neath forwarding of all calls will be turned on and off 24 9 2008 13 08 By 152 DEE 154 i liz Sdon t_call_us_we ll_call_ yor Missed 2 1 Click on Function Keys in the menu on the left 2 Open the drop down list under Di rect ory and select Forward All Context Active Pi i P3 Active j P4 Change Active Id v Call Lists v Help v Prev Outgoing ID Change Active Id Call Lists Missed Calls Redial x Clear Pickup I
14. select a list by moving the selection bar to tt Press 2 Select a phone number by moving the selection bar to it 3 Press Y to dial Calling Number from Directory 1 FROM PHONE DIRECTORY a Press Directory key b Enter first letter of name to be called further letters if necessary or use arrow keys to find the entry c Press V to dial 2 FROM LDAP DIRECTORIES Available only if a central directory ser vice has been set up for your organization See http wiki snom com Features LDAP V7 f or LDAP configuration a Press b Type a letter small or caps this is not case sensitive or number key The display will show all entries beginning with the letter number entered Use Aor V to scroll through the list Press Y to dial the number of the marked entry THE DEFAULT EDIT MODE IS NUMERIC SWITCH TO LETTER MODE TO LOOK UP NAMES c Alternatively a function key can be dedicated to initiate the LDAP search See The Function Keys on page 41 Press the function key and begin typing The default edit mode in this case is small let ters Use Aor V to scroll through the list Press V to dial the num ber of the marked entry snom technology AG 2008 27 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE Speed Dial See Speed Dial on page 52 on setting speed dial numbers Enter the number 0 30 or the special character assign
15. the display the currently marked one Is the outgoing identity for the call and the number name to show on the callee s phone Select a different identity with the up or down arrows NOTE See Adding Editing Entry on Web Interface on page 39 ON HOW TO ASSIGN A FIXED OUTGOING IDENTITY TO CALLS BEING MADE TO A CERTAIN NUMBER THE OUTGOING NUMBER WILL ONLY BE USED AUTOMATICALLY WHEN THE CALL IS INITIATED FROM THE DIRECTORY ENTRY selecting Identity for Current Outgoing Call Use V or ZA to move the dark line to one of the available identities Using Different Audio Devices 1 HANDSET a Pick up the handset enter number and press Y b Enter number and pick up handset 2 HEADSET a Enter number and press Y 3 CASING SPEAKER MICROPHONE a Press the Speaker key to turn on the casing speaker microphone b Enter number and press Vv 4 CASING SPEAKER MICROPHONE AND HANDSET OR HEADSET a Press the Speaker key to turn on the casing speaker microphone b Use Method 1 or 2 above snom technology AG 2008 26 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE Using Auto Dial if a timespan has been set in the drop down menu of Advanced gt Behavior gt Phone Behavior gt Auto Dial The phone will dial the number on the dis play when the specified number of seconds has passed Calling Number from Call List 1 Press v to open and
16. windows or phone menus Example Web Interface gt Advanced gt Behavior gt Phone Behavior gt Number Guessing means a Open phone s web interface b Click on Advanced in menu on the left c Click on Behavior tab d Find section Phone Behavior e Find entry Number Guessing snom technology AG 2008 22 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 DISPLAY SYMBOLS AND INDICATIONS DISPLAY SYMBOLS AND INDICATIONS SYMBOLS FOUND IN THE FUNCTION KEY LINE 1 Symbols of functions that can be mapped onto the four function keys underneath the display Press to select and activate inactive identity as identity for an ia outgoing call Press to show the lists of missed received and dialled calls Press to open Directory LL Press to turn DND on and of ka Press to call up buddy list Press to turn on call forwarding y Press to allow presence signaling Press to retrieve messages from mailbox LN Press to open main menu Il Il Shows the IP address of the phone and snom s web and Sup port addresses on the display 2 Context sensitive symbols Press to confirm a selection or an action hiai Press to terminate cancel an action and returns to previous gt screen display ai Press to switch input mode to small letters snom technology AG 2008 23 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 8
17. 08299 SNOM 820 MANUAL V 8 ABU 120 rr dl al ves snom technology AG 2008 DISPLAY SYMBOLS AND INDICATIONS Press to switch input mode to capital letters Press to switch input mode to numerals Press to delete character to the left of the cursor Press to move down lists in various contexts Press to move up lists in various contexts Press to start edit mode in Directory Press to move cursor to the left when entering editing directory entries Press to move cursor to the right when entering editing directory entries Press to add current caller s number to Directory Press to show details of missed calls to from date time total number and of received and dialled calls to from date time duration Press to return to call list Press to move to beginning of next time zone Press to show the list of dialled numbers Press to establish conference between 2 held calls and yourself Press to end conference and put calls back on hold Press to expand lists of time zones to show all Press to collapse lists of time zones to selected zones rele vant to language setting 24 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 Blacl Afer ESC DISPLAY SYMBOLS AND INDICATIONS Press to delete currently selected phone book or call list entry Press to turn off call forwarding Press to turn casing speaker on Press to turn casing spe
18. 3 snom technology AG 2008 18 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE THE PHONE S WEB INTERFACE Press to obtain the phone s IP address Open the web browser of your PC and type http followed by the IP address for example http 192 168 9 14 The web interface will open with the Security page which is shown only when the web interface is opened for the first time upon initialization or after reboot or a resetting of values i Security Setup We strongly recommend that you secure the web interface in order to protect your phone against Preferences remote attacks Therefore the HTTP User and Password should be changed from the default value as well as the Administrator Password y Identity 1 Administrator Password eeeeeece Identity 2 Identity 3 Identity 4 HTTP Server Identity 5 User eoccccee Administrator Password Confirmation jeeeeeese Identity 6 Passwor d Identity 7 Identity 8 Additionally you should protect the web interface with hidden security tags against remote attackers Identity 9 trying to change phone settings with faked HTTP POST requests Identity 10 Identity 11 Identity 12 Action URL Settings Use hidden tags on off Status System Information Press to ignore the warning forever Log We urge you to set administrator
19. 3 abc or ABCin the information line Press the left softkey underneath the display to change tt 123 in information line symbol abc in function key line Current input mode is numbers press function key to change to small letter mode abc in information line symbol ABC in function key line Current input mode is small letters press function key to change to capital letter mode ABC in information line symbol 123 in function key line Current input mode is capital letters press function key to change to number mode Enter Number ENTERING LETTERS NUMERALS AND SPECIAL CHARACTERS 1 Switch to appropriate input mode if necessary When in letter mode press each respective key one to four times quickly to type the first through fourth letter printed on the key 2 To enter the period use input modes upper or lower case and press 1 3 To enter the special characters listed in the following table use input modes upper or lower case and press 1 quickly as many times as indi cated 2x 3x 5x 6x 7X 8x 9x z 10x _ 11x 12x 13x 14x 15x amp 16x 17x 18x 19x 20x 91x gt 99x 93x 24x snom technology AG 2008 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE DND Press key to turn Do not disturb mode on The display will show All incoming calls will be for
20. CUSTOMIZING PHONE SETTINGS 2 Enter the information received from your provider or your administrator in the appropriate fields and click on Re Register a The display name is optional and freely selectable It will be sent to any parties you call unless you hide your identity see page 51 If you do not enter a display name the data in the Account text field will be shown on your display and sent to any parties you call unless you hide your identity Any text you enter in Display text for idle screen will be shown instead of your display name or account on your display only It will not be sent to any parties you call 3 You can choose one of 10 built in ringtones or a custom melody or turn off the ringer a Select a ringer from the ringtone drop down list of Login gt Ringtone and click on PI ay Ri nger The tone will be played by your phone If you have selected the custom melody enter the URL to the data file in the text field underneath It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV Klick on SAVE Please note The ringer set for a contact type overrides the ringer for a particular identity in case of a conflict the phone will use the con tact type ringer If your ringtones don t seem to work as expected contact your administrator There may be an overriding setting on the PBX 4 Automatic acceptance of incoming calls a Click on SIP tab to make SIP document visible b
21. E POWER WHILE THE PHONE IS REBOOTING AUTO PROVISIONING See our web page http wiki snom com Features Mass_ Deployment for information 1 Open the phone s web interface Advanced gt Update tab 2 Please read the instructions at of each line carefully snom technology AG 2008 55 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
22. GETTING TO KNOW YOUR PHONE LED Indications 1 Call Indication LED a Blinks red rapidly when call is coming in b Glows red steadily and brightly when dialling when in a call and when a Call is on hold c Glows red steadily but slightly dimmer when there was a missed call Press X to turn it off 2 Function key LEDs The factory setting is line a Blinks green rapidly when call is ringing on the local line mapped to it b Glows green steadily when ongoing call on the line c Blinks green slowly when call is on hold on the line 3 Message LED Glows red when there is a new message on the mailbox Display Layout 24 9 2008 13 05 151 152 FE 154 2 5don t_call_us_we ll_call_you Missed 2 21411 2008 11 44 Green phone symbol Active identity 151 3 Darker line Identity selected for outgoing calls 154 4 Gray phone symbol Inactive identity cannot be called see page 25 5Sdon t_call_us_we ll_call_U snom technology AG 2008 13 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE 5 Information line for missed calls and active call forwarding on busy or after timeout 6 Function key line Shows the context sensitive symbols for the functions that can be activated by pressing the function key underneath the sym bol See page 23 for the complete list of symbols and their
23. account with a VoIP provider who supports the VoIP SIP standard With your snom 820 you can use up to 12 VoIP accounts with one or more VoIP providers You need to obtain your access number phone num ber and the necessary access data to register your phone and make phone calls the requirements differ from provider to provider They may include A user name if required Your login name The address of the server registrar Provider specific settings if required snom phones are plug and play Once you have connected the hardware and entered the data required by your provider you are good to go In most cases your phone will register and initialize automatically Enjoy your new phone Your snom Team snom technology AG 2008 5 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 SETTING UP THE PHONE SETTING UP THE PHONE DELIVERY CONTENT Please check whether the package contains the following parts Base unit Handset Handset cord Footstand aluminum with plastic bracket and 2 screws Ethernet cable Power supply 5V DC with EU US connector Note Using the wrong power supply may cause damage to the phone Use only the power supply included with the phone 7 Quick Start Guide O o0 A U N PHONE INSTALLATION 1 Connect one end of the handset cable to the handset and the other end to the jack labeled on the back of th
24. ace Click on SIP Trace under Status in the menu on the left Click on Clear to clear the page Recreate the error to be documented in the trace Click on Reload Proceed as in paragraph 2 to create and attach text file to support form Performing a PCAP Trace Click on PCAP Trace under Status in the menu on the left Click on Start to begin recording network traffic Cick on Stop to end recording Click on link here to open file download window Save the file Proceed as in paragraph 2 to attach text file to support form 4 Click on SEND MANUAL INITIALIZATION When automatic initialization via DHCP fails enter the values for netmask IP gateway and DNS server manually after each prompt on the display snom technology AG 2008 54 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 SOFTWARE UPDATE SOFTWARE UPDATE MANUAL UPDATE Open snom s web page at www snom com Click on Support gt Download gt Firmware Click on the phone to be updated Click on the firmware version currently running on your phone Click on the firmware version you want to update to Right click on the version s link and copy tt Open the phone s web interface Software Update Paste the link into the text field behind Firmware o w N o p o e U D Click on Load The phone begins to reboot 10 If the phone asks Reboot press V 11 DO NOT DISCONNECT TH
25. aker off Press to start recording conversation or own message Press to end recording Press to put current caller of call ringing or ongoing call on deny list Press and enter phone number that ringing call will be transferred to without prior announcement Press to return to idle screen DISPLAY INDICATIONS snom technology AG 2008 Outgoing call ringing Incoming call ringing Active identity available for incoming and outgoing calls Inactive identity not available for incoming calls Callers will hear a busy signal For outgoing calls available only if selected with La 25 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE USING THE PHONE This section describes the functions of the phone with the standard factory settings If your phone was installed and or set up by someone else the standard settings may have been changed Please check with that person or company if the phone does not react as described here It is possible to make and accept calls using either the handset a headset or the speakerphone and a combination of handset speakerphone or headset speakerphone MAKING CALLS See Entering Letters Numerals and Special Characters on page 15 for input modes See Display Layout on page 13 on identities available for outgoing calls See page 45 on how to configure identities If more than one identity is shown on
26. contact types Friends Fam ily Colleagues and VIPs b Calls from entries on the VIP list will always ring on the phone even when it is in a call and when it is in DND mode c Calls from entries on the Deny list will always receive a busy signal 4 Outgoing identity The drop down list shows all identities configured on the phone Ifyou select one of the identities all calls to a particular phone book entry will be made showing that identity on the callee s phone 5 Click on SAVE EDIT Delete whole directory Deletes entire directory irretrievably Import Export Directory See our Wiki at http wiki snom com Web_Interface V7 Directory snom technology AG 2008 40 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CONFIGURING THE FUNCTION KEYS CONFIGURING THE FUNCTION KEYS See page 20 on how to open the phone s web interface pages 21 for an explanation of administrator and user mode and pages 20 and 45 on the mechanics of navigating in the windows and changing the settings Any changes you make will not take effect until you press Save Changes will be lost if you open another page of the web interface without first pressing Save THE FUNCTION KEYS Every phone has a limited number of hard keys Phone users however have a myriad of different priorities and preferences when asked which func tions they use most often and which functionalities they
27. e number sip url dtmf sequence action url or key type can be Speed Dial stored Please refer to your phone manual for more details Function Key Identity 1 p Identity 2 Active v Line v Pi Identity 3 Active v Line v P2 Identity 4 Active v Line pa D 7 pe gt Active v Extension v sipi iSe P4 Identity 6 mm oe a 3 i v i v i v v Identity 7 Change Active Id Call Lists _ Directory Help Identity 8 Select ID above Identity 9 Identity 10 R sss SS Y i v v x Identity 11 A ee Missed Calls Accepted Calls v COEN Identity 12 Redial b Clear Pickup Info Y Action URL Settings Select ID below v Advance d Key Event v Retrieve Retrieve M1 Trusted Certificat poe a Key Event v DND v DND Software Updat cl m Stat Key Event v Directory x Directory E System Information Key Event v Change Active Id Menu CASA E Log Key Event v Change Active Id v Transfer e SIP T Key Event v Hold v Hold DNS Cach J z Subscript PCAP Trace Save Memory The softkey P4 on the phone will now flash red quickly when a call is ringing on 158 When 158 is engaged in a call the softkey will glow red steadily When you are monitoring more than one other extension or phone line you may want to see more informationon the display for example the number of the ringing line In this case you need to turn on a function we call line info layer 1 Click on Advanced in the menu on the left admin mode
28. e phone EXT NET PC EHS Oe EK Place the handset cord into the groove in the right lower corner on the back of the phone snom technology AG 2008 6 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 SETTING UP THE PHONE 3 Attach the footstand 4 Plug the Ethernet network cable into the RJ45 connector labeled NET and plug the other end into the network side to establish a data link The second RJ45 connector labeled PC is for daisy chaining further Ethernet devices without the need for a second Ethernet connec tion line 5 Insert the plug of the power supply into the connector labeled DC 5V and hook up the plug to the mains 6 If you want to use a headset connect it to the RJ audio jack labeled EHS 7 Place the phone on an even horizontal surface INITIALIZATION snom phones are plug and play In most cases your phone will register and initialize automatically 1 Connect the phone to your network or your router 2 Do not touch any keys while registration and initialization are taking place The process usually takes a couple of minutes 3 You will be prompted in English to select a language snom technology AG 2008 7 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 SETTING UP THE PHONE 4 Next you will be prompted in the language of your
29. e recommend that you do not change A any of the technical settings since this may adversely affect the phone s performance or put it out of order altogether If you want more information on a web interface setting click on the radio button with the question mark that you see to the right of each item It links to a page on snom s Wiki with detailed information about that particular item Any changes you make on the web interface will not take effect until you press Save Changes will be lost if you open another page of the web inter face without first pressing Save IDENTITIES ACCOUNTS The phone supports up to twelve accounts or phone numbers with one or more providers or within an office or organization network On snom s phones these account or phone numbers are called identities If your phone is part of an office network you may need to contact your administrator to configure new or change existing identities as this can only be done when the phone is running in administrator mode See page 5 for the information on required input data Configuring New Identity Account WEB INTERFACE ONLY 1 Click on an identity in the menu on the left The configuration window for that identity will open it contains four tabs with the left one Login visi ble in the front snom technology AG 2008 45 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8
30. e whether the ringtone will sound in the headset or on the loudspeaker Preferences gt Ringtone Defaults gt Save NOTE THE RINGER SET FOR A CONTACT TYPE OVERRIDES THE RINGER FOR A PARTICULAR IDENTITY IN CASE OF A CONFLICT THE PHONE WILL THE CONTACT TYPE RINGER IF YOUR RINGTONES DON T SEEM TO WORK AS EXPECTED CON TACT YOUR ADMINISTRATOR THERE MAY BE AN OVERRIDING SETTING ON THE PBX HIDE OWN IDENTITY With this setting your phone number will not be transmitted to any phones you call Please note that your call may not be accepted if the other phone is set to reject anonymous calls see next item 1 Click on Preferences 2 Under Privacy Settings gt Call Line Identification Presentation CLIP click on the radio button Hide 3 Click on Save REJECT ANONYMOUS CALLS With this setting you will not receive calls from phones whose number is not shown on your display Anonymous callers will hear the busy signal Please note that calls from analog phone connections will most likely be received as anonymous Calls 1 Click on Preferences 2 Under Privacy Settings gt Call Line Identification Restriction CLIR click on the radio button Reject 3 Click on Save snom technology AG 2008 51 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS NUMBER GUESSING When you have typed the minimum number of character
31. ect a ringer from 1 to 10 in the drop down menu of RI NGTONE and click on PLAY RINGER 2 Assigning ringtone to contact type Preferences gt Directory Ringtones a b Select a ringtone from the drop down menu of the contact type Click on SAVE Adding Editing Entries on the Phone 1 Adding new entry editing existing entry a b o ao Press Directory key Move cursor to existing entry or New tem New t emis always the last entry on the list press A up to go straight to it Press V Add or edit name Press V Add or edit number Press V 2 Adding entry from call lists a b Open call list missed received dialled calls Select call Press vr to show call details Press I4 _ to put the name if shown and number in the direc tory Add the name if necessary Adding Editing Entry on Web Interface 1 Click on Directory in Menu on the left side 2 Adding Editing a lf editing click on Edit symbol in entry s row Current information will be displayed in text fields of ADD OR EDIT ENTRY Make changes as necessary lf new entry type data in text fields of ADD OR EDIT ENTRY snom technology AG 2008 39 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 DIRECTORIES 3 If you wish to assign a CONTACT TYPE select one from the drop down list The default setting is NONE a You can assign distince ringtones to the
32. ed to a phone number and press Emergency Numbers Can be dialled even when the keyboard is locked See Emergency Num bers on page 49 on how to set them Call Completion The factory default setting is off Setting to turn it on Press Menu Press 2 Call Features Press 2 Outgoing Calls Press 3 Call Completion Press or gt to show On on display Press V 7 Press ESC to return to idle screen eo SS YS Whenever a dialled number is busy the display will now ask Activate Call Completion Press Y to turn on call completion press X if you wish to dial another number instead Redial 1 From the idle screen a Press the Confirm key to show the last 100 numbers dialled on the display Press to move down and up the list Press rr to show callee and caller numbers time and duration of pre vious call b Press Y to dial 2 With the handset off the hook or ready to dial with headset or speaker phone a Press to show the last 100 numbers dialled on the display b Continue as in 1 above snom technology AG 2008 28 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE Number Guessing Auto Completion To set this function see page 52 When you dial and have typed the mini mum number of digits the phone offers numbers containing the typed string from its call lists and from the direct
33. f the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target On the Phone See page 34 On the Webpage lf your Internet Telephony provider or your PBX uses codes to turn functions on and off refer to their manuals for the codes to enter in On Code Off Code text fields or ask your administrator 1 Click on Preferences 2 Under Call Forwarding enter the phone number for each forwarding event in the respective text box 3 Inthe case of Timeout also enter the number of seconds in the Timeout sec text field 4 Click on Save 5 Whenever you wish to turn call forwarding on click on the radio button on of the call forwarding event and press Save snom technology AG 2008 50 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS RINGTONES You can choose one of 10 built in ringtones or a custom melody or turn off the ringer 1 A ringtone can be assigned to an identity so that incoming calls for dif ferent identities will be announced by different ringtones See page 46 Configuring New Identity Account web interface only para 3 2 Aringtone can also be assigned to contact types so that incoming calls from phone numbers of that type will be announced by the selected ring tone See page 38 3 When using a headset choos
34. he snom 820 does not have a hook switch When the handset is placed in the cradle a magnetic field sensor terminates the connection 2 WHEN USING A HEADSET OR THE CASING SPEAKER MICROPHONE OR BOTH Press X snom technology AG 2008 32 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE 3 WHEN USING THE HANDSET AND CASING SPEAKER MICROPHONE a Hang up the handset b orpress X REJECTING OR REDIRECTING INCOMING CALLS This includes manual and automatic rejection and redirection and rejection of anonymous calls Manually lf you do not wish to pick up a ringing call you can obviously let it ring OR 1 Reject incoming calls a i a Press The caller will hear a busy signal b Press Glock The caller will hear a busy signal and the number will be placed on the Deny list so that incoming calls from that num ber will always be rejected This function is available only if set beforehand on the phone s web interface Advanced gt Behavior gt Phone Behavior gt Deny All Feature on 2 Do a blind transfer to another phone a Press fer b Enter the number to transfer the incoming call to c Press VY to complete the transfer The incoming call will continue ringing at that number Automatically These are your options when you want to reject incoming calls automatically or have them forwarded automatically always or under
35. ight of the characters on the active tab is bold Only one tab can be active at a time Advanced Settings Operation Home Network Behavior Audic eee QoS Security Update Directory Quality of Service Setup RTP Type of Service TOS Diffservi F PREE SIP Type of Service TOS Diffservi F Speed Dial Function Keys LAN Identity 1 VLON ID 0 4095 and Priority 0 7 E E cra Ae oe separated by a space fea 128 5 WEB SETTINGS OVERRIDING MANUAL PHONE SETTINGS In some cases settings activated on the web interface override manual settings on the phone If a setting you have made on the phone does not appear to take effect look for a conflicting setting on the web interface REMEMBER ALWAYS TO PRESS SAVE BEFORE YOU CLICK ON A DIFFERENT MENU ITEM OR CLOSE THE WEB INTERFACE IF YOU WANT TO HAVE THE CHANGES YOU HAVE MADE TO TAKE EFFECT snom technology AG 2008 20 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE User Mode Administrator Mode Some windows like Preferences shown here are available in user mode while many are not The menu item Advanced Settings Is available but the settings normally found on it are not Preferences ii Operation Operation Home Home General Information Network Gehavior Audio GUI SIP RIP oS Security Wodete Bwecter Webinterface Language English O ee Adreetustrator Logi
36. ind Transfer When you have a call on the line there are two ways to transfer the call to a third party 1 Attended Transfer a Press the Hold key b Dial the number of the third party c Press Y d When the phone is answered announce the call you intend to trans fer e Press the Transfer key snom technology AG 2008 31Fiv VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE 2 Blind Transfer a Press the Transfer key b Dial the number of the third party you intend to transfer the call to c Press V Call Waiting When you are in a call another call coming in will be announced visually by the symbol of a handset ringing AND by the sound of a double beep Switch to visual or acoustic announcement only or turn call waiting off in the drop down menu on the phone s web interface Advanced gt Audio gt Call Waiting Indication Connected OS 1 AG Line connected K l 156 gt 151 Caller 151 Calles Line ringing gt 159 n What you can do Ignore the announcement or Press Y to put your current call on hold and accept the second call or Transfer the second call blindly while staying on the line with the first call See Blind Transfer Reject the second call by pressing X The caller hears the Busy signal TERMINATING CALLS 1 WHEN USING THE HANDSET a Hang up the handset b or press X Note T
37. le Forwarding 2 Call Feature 2 Outgoing Calls 12 Forward when Busy 2 Target when Forewarding 3 Identity 3 Incoming Calls 3 Forward after Timeout 4 Network 5 Maintenance __ ae a b C d e f g h Press Menu key Press 2 Call Features Press 1 Call Forwarding Press 1 Forward All Press 2 Target when Forwarding Type number Press V Press 1 Enable Forwarding Press or gt to show Yes on display j Press v snom technology AG 2008 34 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE k Press ESC to return to the idle screen which now shows the very large call forwarding symbol and the number calls are being for warded to 10 24 2008 10 03AM ee ee ee A To turn call forwarding off follow steps a through h above Press or gt to show No on display Press Y Press ESC to return to the idle screen If the one touch function has been mapped to a func tion key press aaa 2 Forward when Busy Calls ringing while phone is busy are forwarded to the number of the phone extension or mailbox specified as this func tion s target a Press Menu key Press 2 Call Features Press 1 Call Forwarding Press 2 Forward when Busy Press 2 Target when Forwarding Type number Press v Press 1 Enable Forwarding soa pnp 5 i Press or gt to show Yes on displa
38. min L ONS Coche On Code P DNS Cache SONPINS Oti Code P Subscrpboss LDAP q PCAP Trace busy a0 a F PCAP Trace LDAP name fiter Memory G3 Merrory LDAP rember fiker T Target f Settings 9 Sethngs Server Adress On Code Manual Manwal Pert F Of Cede g 1 Base a Timeout on off s ki snom snom Target 9 Password eee ki VoIP phones i VoIP phones cada 7 p Max Hits 7 2000 2008 sam AG OM Pade 2000 2008 snem Ag LDAP name otributes P snom technology AG 2008 21 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE DEFINITION OF SYMBOLS AND TERMS USED THROUGHOUT THIS MANUAL 1 Symbol Press either the Confirm hardkey 8 or if available the soft key underneath the display symbol to confirm an action 2 Symbol X Press either the Cancel hardkey 10 or if available the softkey underneath the display symbol to break off an action and return to the previous display or the idle screen 3 Navigation key symbols 9 a Symbol lt Press the left edge of the navigation key b Symbol gt Press the right edge of the navigation key c Symbol A Press the top edge of the navigation key d Symbol V Press the bottom edge of the navigation key 4 Press followed by display symbol abc for example Press the softkey under neath the display symbol 5 The character gt indicates a succession of web interface
39. n seeeeeee 1 Setup 5 English IA Setup x d Preferences ee nghs Preferences Speed Dial Number Display Style Name v Speed Dial Save Function Keys Tome Scheme Germany amp Function Keys Advanced MWI Notification Silert y Advanced Status MWI Dial Tone Stuttar F Status System Information System Information Use Headset Device None ve Log r tog SIP Trace Use Backlight ht e SIP Trace DNS Cache U S date format men dd Con of ONS Cache Subsonpdons 24 Hour clock Fon C of Subsenpbons PCAP Trace Use Flash Plugin Con of amp PCAP Trace Memory Ringer Animation on off Memory Manual Redundant Softkeys on C off P Manual Show IVR digits during connected E on off Message LED for Dialog State Missed Calls on of snom Global counter for Missed Calis on of snom VoIP phones Active Identity Scrolling Fon C of VoIP phones Show identity index oon off AAD a 2000 2 G 2000 2008 snom AG Show call status info Con of 2000 2008 snom AG Call Forwarding Always Con of Tarati 152 To return the phone and its web interface to administrator mode enter the administrator password in Administrator Login and press Save The default password is 0000 4 x zero Preferences S Advanced Settings a eee i E i a 7 a ee Operation Operation os G ERIP 8 6OeS Secunty sea e General Information Home Network Sebaver Augo Gil Sie RTP Ledere Owectery Webwtertoce Lang
40. nd on the web interface 1 2 3 Click on Preferences Enter the emergency numbers in the text field next to Lock Keyboard gt Emergency Numbers space separated Type each number without spaces between the digits separate the individual numbers with one empty space between them Example If you want to set the emergency phone number 911 and the phone numbers of your doctor 986543 and a friend 234578 the entry would look this 911 986543 234578 Click on Save snom technology AG 2008 49 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS CALL FORWARDING This feature automatically redirects all or certain incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface If you use call forwarding frequently you may also want to turn it on and off with the touch of just one key instead of going through the menu every time on how to program a softkey to turn call forwarding on an off with one touch 1 Always All incoming calls are forwarded to the number of the phone extension or mailbox specified as this function s target 2 Busy Calls ringing while phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target 3 Timeout When a call starts ringing the phone will wait for the number of seconds specified I
41. nd presentation of the information in this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the informa tion published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License GPL provided they in turn make it available to everyone else with the same licensing agree ment Please go to http www snom com en support download gpl qguellcode for the original GPL license and the source code of components licensed under GPL and used in snom products snom technology AG 2008 2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 IMPORTANT INFORMATION IMPORTANT INFORMATION Please read the instructions on phone safety and disposal and on how to set up and use the phone before using the device and also give them to other users to read or inform those users of their contents Save this manual and do not give the phone to third parties without it SAFETY INSTRUCTIONS Follow the instructions in this manual and other applicable documentation of the phone Use only the power adapter delivered with the phone Other power adapters may damage or even destro
42. nfo Ly Next Outgoing ID Type i Nu Key Event v Ret Accepted Calls Retrieve M1 Key Event v DN Next Outgoing ID pnd Prev Outgoing ID Key Event v Dird clear Shep lie Directory m Key Event 4 Me Retrieve Menu CE Key Event lt i Tra niet Transfer irectory Key Event b Hol LDAP Directory Hold E enu snom technology AG 2008 43 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CONFIGURING THE FUNCTION KEYS 3 Click on Save The idle display now shows the symbol 9 10 2008 Are 151 152 15a 154 IE 5don t_call_us_we l_call_U fa 159 4 Press the function key underneath the symbol to turn call forwarding on When it is on the call forwarding symbol and the target phone number will cover the display area 9 10 2008 ail 151 152 ERE 154 2 Sdon t_call_us_we ll_call_U 5 Press the function key underneath to turn call forwarding off snom technology AG 2008 44 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS CUSTOMIZING PHONE SETTINGS See page 19 on how to open the phone s web interface how the web inter face works and how you change the settings and what the difference between administrator and user mode Is If you have access to administrator mode but do not consider yourself to be an expert on SIP and SIP phones w
43. nom s web amp support addresses 8 Confirm key Press to confirm actions and selections From idle screen use to initiate redial see page 28 9 Navigation key See page 14 and page 22 10 Cancel key Press to cancel actions and return to previous screen press to turn off LED and text indication of missed calls clear pickup info from idle screen 11 Message retrieval key MWI LED Press to call up mailbox messages 12 Alphanumeric keys See page 15 13 DND do not disturb key See page 16 14 Directory key See page 38 15 Menu key Press to call up phone menus See page 16 16 Transfer key See page 31 17 Hold key Press to put ongoing call on hold 18 Mute key LED Press to mute all microphones LED glowing green when mute press again to turn micro phones back on LED off 19 Volume Adjust key See page 16 20 Speaker key LED Press to accept incoming call on speakerphone press to add speakerphone during ongoing call on handset or headset 21 Headset key LED See page 16 22 Casing microphone See Using Different Audio Devices on page 26 23 Casing speaker See Using Different Audio Devices on page 26 24 Handset microphone See Using Different Audio Devices on page 26 25 Handset speaker See Using Different Audio Devices on page 26 snom technology AG 2008 12 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8
44. ory for selection 1 Press gt to enlarge the guessed number and name OR 2 Press VY to dial the guessed number OR 3 Press to turn off number guessing for this call TURN OFF NUMBER GUESSING Press the Menu key Press 2 Call Features Press 2 Outgoing Calls Press 2 Number Guessing Press or gt to show Off on display Press V Press ESC to return to idle screen N O g e 00 YS ACCEPTING CALLS When a call is ringing use one of the following methods to accept it 1 USING THE HANDSET a Pick up the handset 2 USING A HEADSET a Press V 3 USING THE CASING SPEAKER MICROPHONE Press Speaker key to turn on casing speaker microphone and accept the call 4 USING CASING SPEAKER MICROPHONE AND HANDSET OR HEADSET a Use Method 1 or 2 to accept the call b Press to add speakerphone c Press to turn off speakerphone snom technology AG 2008 29 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE MISSED CALLS Missed calls are indicated by the call indication LED and a text message Press X to turn both indicators off 1 The call indication LED on the upper right corner of the phone glows red steadily but slightly dimmer than during an ongoing call 2 The text Missed followed by the number of missed calls in the informa tion line CALL PICK UP FROM ANOTHER EXTENSION See page 41 for set up
45. pear RESET TO FACTORY VALUES Please note that all settings will be lost Press the Menu key Press 5 Maintenance Press 5 Reset Values Press vY Enter the administrator password ae YS See Initialization on page 7 to continue CONTACT SNOM SUPPORT 1 Open snom s web page at www snom com Click on the Support tab to open the Support window Click on the link to the contact form Com plete the contact form and add the required attachments in text format snom technology AG 2008 53 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 TROUBLESHOOTING before submitting it See the following paragraphs 2 to 4 on how to pre pare and enclose the attachments 2 System and settings information must always be attached a 2290 5 mA Open the phone s web interface and under Status in menu on left click on System Information Open a text editor for example Microsoft s Windows Editor Copy the text in the gray field into the text editor Under Status in menu on left click on Settings Copy the text in the main area of the window into the text editor underneath the systems information Save the file g Click on the Browse button and place the saved file s path in the text field to the left of it 3 snom Support may need you to do a SIP Trace and or a PCAP Trace to help them analyze your problem a C Performing a SIP Tr
46. s you have specified for this function the phone will look for numbers containing that string of characters in its call lists and directories and if it finds matches show the number s on the display k Number 5 O4PM Line off hook 151 Line Extension idle ACO 158 abc Ce amp 1 Click on Advanced 2 Click on Behavior tab 3 Under Phone Behavior gt Number Guessing Minimum Length type num ber of digits in text field 4 Number Guessing Click on radio button on 5 Click on Save SPEED DIAL You can use the numbers from O to 30 and the special characters and to dial without having to enter the complete phone number 1 Open the phone s web interface gt Speed Dial 2 Enter one phone number with any required prefixes in the text field to a number or special character DO NOT ADD A NAME BEFORE OR AFTER THE NUMBER 3 Click on Save snom technology AG 2008 52 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 TROUBLESHOOTING TROUBLESHOOTING REBOOT Required when asked for on display for example when a setting is changed that requires a reboot to take effect 1 Press the Menu key Press 5 Maintenance Press 4 Reboot Press V ie S Y Wait for idle screen to reappear HARD REBOOT 1 Pull the power plug of the phone 2 Reconnect the phone s power after a few seconds 3 Wait for idle screen to reap
47. snom VoIP phones snom 820 User Manual VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 COPYRIGHT TRADEMARKS GPL LEGAL DISCLAIMERS COPYRIGHT TRADEMARKS GPL LEGAL DISCLAIMERS snom technology AG Charlottenstr 68 10117 Berlin Germany www snom com snom technology AG 2008 All Rights Reserved snom the names of snom products and snom logos are trademarks owned by snom technology AG All other product names and names of enterprises are the property of their respective owners snom technology AG reserves the right to revise and change this document at any time without being obliged to announce such revisions or changes beforehand or after the fact Texts images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this document is made available on snom s web page snom tech nology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation a
48. ter face without first clicking on SAVE Contact Types 1 Friends Family Colleagues You can assign a distinct ringtone to each contact type 2 VIP Calls from numbers assigned this contact type will ring on your phone even when DND mode is active You can assign a ringtone to this contact type as well 3 Deny List Calls from phone numbers assigned this contact type will not ring on your phone The caller hears the Busy signal Identity for Outgoing Calls When an identity with a specific VoIP provider for example is to be used for calls to certain phone numbers You must dial the number from the directory however If you simply type it on the keypad the current outgoing identity as indicated on the display will be used Assign Ringtones The phone has 10 built in ringtones It is also possible to download a cus tom melody 1 Playing ringtones back a Onthe phone Menu key gt 1 Preferences gt 5 Ringer The identities are shown on the display Press Y for anyone of them The list of ringtones is shown and the currently marked tone is played back snom technology AG 2008 38 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 DIRECTORIES Press M or Y to mark and play other tones Press X twice and ESC once to return to the idle screen On the web interface the ringtones will be played by the phone Configuration Identity 1 12 gt Login Sel
49. th general household garbage The separate collection and proper disposal of electrical and electronic devices serve to protect human health and the environment as well as to use and reuse resources prudently and rationally If you do not know where you may dispose of the device at the end of its lifespan contact your municipality your local waste management provider or your seller snom technology AG 2008 4 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 THE SNOM 820 THE 8 EXPERIENCE THE SNOM 820 THE 8 EXPERIENCE VoIP MAKING CALLS VIA THE INTERNET When using VoIP Voice over Internet Protocol you are not phoning via ded icated phone lines as you do when you are using conventional phones instead the audio data is digitized and transmitted over the internet in the form of data packets With snom VoIP phones you can cut down on phone costs and communi cate with other participants over the internet without losing audio quality Via a gateway you can also communicate with parties on landlines and in cell phone networks To be able to use VoIP you need to have 1 A broadband internet connection 2 Access to the internet via a router This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC 3 Account information provided by your network administrator or a VoIP
50. the call for warding symbol and the number calls are being forwarded to in the information line 2 snom technology AG 2008 36 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE 24 9 2008 4 Re RS fG 151 A 152 J 153 154 2 Sdon t_call_us_we ll_call_ you o To turn call forwarding off follow steps a through h above Press or gt to show No on display Press Y Press ESC to return to the idle screen Turning off Call Forwarding Press Menu key Press 2 Call Features Press 1 Call Forwarding Press 1 2 or 3 depending which call forwarding event is currently set Press 1 Enable Forwarding Press or gt to show No on display Press v Press ESC to return to idle screen o S oo ewr NS snom technology AG 2008 37 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 DIRECTORIES DIRECTORIES PHONE DIRECTORY The phone directory can hold 250 entries consisting of name and phone numbers Entries can be added and edited on the phone and on the web interface In addition to adding and editing entries the web interface allows you to assign a contact type and an identity for outgoing calls to each entry Any changes you make on the web interface will not take effect until you press SAVE Changes will be lost if you open another page of the web in
51. the phone and on the web interface administrator mode only On the Phone Ye ey Press the Menu key Press 1 Preferences Press 2 Time Zone Select location See page 23 for collapsing expanding the list Press Y The setting is saved and the display now shows the Prefer ences menu Press ESC to return to idle screen snom technology AG 2008 48 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 CUSTOMIZING PHONE SETTINGS On the Web Interface ADMINISTRATOR MODE ONLY 1 Click on Advanced Network tab is visible 2 Open the drop down list for Time gt Timezone 3 4 Press Save Select your location DATE AND TIME FORMATS Can be set and changed on the web interface only Click on Preferences 1 2 Date Click on one of the radio buttons of US Date Format a Radio button on The date on the phone s display will be shown in MM DD YEAR format b Radio button off The date on the phone s display will be shown in DD MM YEAR format Time Click on one of the radio buttons of 24 Hour Clock a Radio button on The time on the phone s display will be shown in 24 hour format 00 01 to 24 00 b Radio button off The time on the phone s display will be shown in AM PM format 0 01 AM to 12 00 PM EMERGENCY NUMBERS These are numbers that can be dialled even when the keyboard is locked They must be set beforeha
52. uage Evrgheth amp Owectory Network Lenquege Enghsh Pif Setup D ce Ton Cae veterences Preferences 1P address 192 1 g j Nurrber Ouipley Style Nera P Q 4 Speed Oval Speed Dial es Function Keys Tone Scheme Germany j Punation Kove Netm Idernty 1 Mw Notificabon Siet Vie Identity 4 Host Name e identity 2 Mw Dial Tene Sute w P Identity 2 IP Gateway identity 3 Use Headset Device Nose amp identay 3 ont Idertty 4 Identity 4 5 Use Dockbght on P Deman P Identity 5 Identity a Idertty 6 U S date format mm dd on J off 7 adantity 6 ONS Server 1 Identity 7 24 Hour check R on ot adani 9 ONS Server 2 P Idertty 8 Use Flash Plugen l on on P identity Idertty 9 Ringer Asimetion Fon ot identity gt i g Identity 10 Redundant Softkeys Pon a Sdertity 10 ime Server Identity 11 Show IVR Gots unng conmected Ton an Identity 11 NTP Refresh Time sec Identity 12 Message LEO for Dialog State Minsed Calls Ton an Identity 42 a 1 Germany Ben Action URL Settings Global counter for Missed Calls Ton ont Action URL Settings P Advanced Active Ideabty Sorong on AT Adv anced Trusted Cortiicetos Show identity ndex Con ot Trusted Certificates th t P Software Update Show call status nfo Con a Software Update vexy Status States HTTP port System Information Call Forwarding System befermahon HTTPS port tog Always F on off 4 Leg Webserver commectien type hip or Mips P SIP Trace Target P SIP Trace Auto Logout
53. warded to the number set in call forwarding or receive a busy signal if there is no setting for call forwarding Press key again to turn DND off Volume Key Press the right or left side of the key to increase or lower the volume 1 of the ringer while phone is ringing 2 of the speaker microphone while in a call Headset Key with LED Press if you wish to use a connected headset The key s LED glows green while headset mode is on Press again to turn headset mode and LED off NOTE HANDSET MODE OVERRIDES HEADSET MODE When the handset is picked up the LED of the headset key will turn off indicating that you can now use only the handset for the call The phone will return to headset mode when the handset is placed in the cradle the LED lights up again THE PHONE MENUS Press the Menu key to open the main menu on the display To open a sub menu and subsequent sub submenus press its number on the alphanu meric keypad settings ERTE Preferences Call Features Identity Network Maintenance snom technology AG 2008 16 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 GETTING TO KNOW YOUR PHONE The network menu shaded light gray in the table below cannot be accessed when the phone is running in user mode the maintenance menu will move to no 4 on the list For more information on user administrator modes see User Mode Administrator Mode
54. would like to access with one touch snom has therefore designed all keys except those on the alphanumeric keypad and the audio control keys to be programmable even the preprogrammed hard keys whose default function Is printed on the casing And we have made it easy to customize the settings to your needs and preferences as we ll demonstrate here with programming function keys for call pickup and turning call forwarding on and off CALL PICK UP This feature makes it possible to pick up a call ringing on another line One of the programmable function keys with an LED must be dedicated to watching that line In our example we are using the key named P4 on the web interface eee ell i Operation Home Key Settings Directory i i On this page you can specify the settings for programmable keys on your snom phone Use Context to specify the identity context ee for that key e g this identity will be used to subscribe for a particular extension Type will select the actual functionality of a Pret erences particular key In the last argument field Number the actual telephone number sip url dtmf sequence action url or key type can be Speed Dial stored Please refer to your phone manual for more details Function Key Identity 1 Identity 2 Active v Line v P1 Identity 3 Active v Line v P2 Identity 4 Active v Line be Hs Identity 6 E m e SS Identity 7 Change Active Id vi
55. y j Press v k Press ESC to return to idle screen which now shows the call for warding symbol and the number calls are being forwarded to in the information line snom technology AG 2008 35 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 USING THE PHONE 24 9 2008 13 45 151 152 153 154 E Sdon t_call_us_we ll call you PATEE CL ll 2 To turn call forwarding off follow steps a through h above Press or gt to show No on display Press Y Press ESC to return to the idle screen 3 Forward after Timeout When a call starts ringing the phone will wait for the number of seconds specified If the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target Call Forwarding 11 40AM Forward after Timeout 14 57 all Forwarding time 1 Forward All 1 Enable Forwarding 2 Forward when Busy 3 Forward after Timeout 2 Target when Forewarding 3 Call Forwarding time Press Menu key Press 2 Call Features Press 1 Call Forwarding Press 3 Forward After Timeout Press 2 Target when Forwarding Type number Press v Press 3 Call Forwarding Time 7 Or Oo 20 oO gt Type number of seconds Press V Press 1 Enable Forwarding Press or gt to show Yes on display Press VY Press ESC to return to idle screen which now shows
56. y the phone Avoid placing the phone s power cable where people may trip over it Avoid placing the phone s power cable where it may be exposed to mechanical pressure as this may damage the cable If the power supply cord or the plug is damaged disconnect the phone and contact qualified service personnel This device is for indoor use only Do not install the phone in rooms with high humidity for example in bath rooms laundry rooms damp basements Do not immerse the phone in water and do not spill or pour liquids of any kind onto or into the phone Do not install the phone in surroundings at risk for explosions paint shops for example Do not use the phone if you smell gas or other potentially explosive fumes Do not use the phone during thunderstorms Lightning striking the power grid may cause electric shocks This phone is CE and FCC certified and meets European and US health safety and environmental standards Unauthorized opening changing or modifying the phone will cause the warranty to lapse and may also result in the lapse of the CE and FCC certifications In case of malfunction contact authorized service personnel your seller or snom snom technology AG 2008 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SNOM 820 MANUAL V 8 IMPORTANT INFORMATION DISPOSAL OF THE PHONE or This phone is subject to European Directive 2002 96 EC and may not be Ah disposed of wi
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