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1. Step2 Configure SIP phone Enter IP address of SIP phone to login the configuration interface www newrocktech com Administrator Manual OM Series IP Telephony System Figure 8 4 SIP phone configuration interface SIP Enable Account Mode Enter IP extension Display Name number and password Username Authenticate Name Password Label ei Input IP address of secondary server OM followed by OutboundP roxy Server default port number MAT Traversal Disable 5060 gt TUN Server Register Method op TEL Subscribe Period Default 3600s Min 20s Register Expire Time Default 2600s Min 40s SIP Transport f UDP TCP R Note e While configuring IP extension please enable G 729 codec and select the same DTMF transmission mode written on interface of Advanced gt System e After configuration go to the Basic gt Status page to check the status of IP extension 8 4 www newrocktech com
2. Auto attendant Time schedule Customize Business hours only Monday to Monday y Greeting Text to voice greeting Business hours Non Business hours First digit timeout Playing greeting message Operator Operator Call distribution Press Ring the phone Non business hours only Open HH MM to welcome zl offhour 0 times waiting for 24 seconds before transferring to the attendant 200 Fill in the extensions of operator up to Dik Sequential Circular Simultaneous 0 to transfer to attendant 5 gt times and transfer to the attendant when the call is not answered Secretary External call All call Submit Refresh Table 2 1 Auto attendant Parameters Hem Operator Call Distribution Call to an Operator Ring the phone New Rock Technologies Inc Description Enter up to five operators extension numbers separated with Select a call distribution scheme below when there are more than one operator e Sequential terminate the incoming call to the first available extension on the operator list starting from the first one e Circular terminate the incoming call to the first available extension on the operator list in fixed order beginning from the last one left off e Simultaneous terminate the incoming call to all available extensions on the operator list simultaneously and the first one to pick up is connected This dial prefix is used to call a
3. Dialing method for outbound calls Using prefix Direct outward dialing Prefix Route Hunting T Provide second dial Trunk 9 FXO Circular sl Select the outbound trunks IP gt Circular gt Select the outbound trunks 20 209 Submit Refresh Table 3 2 Hunt group parameters Item Description Prefix Choose the prefix of a hunt group like 3 Hunting Select a hunting scheme of the group e Sequential terminate the incoming call to the first available extension in the group starting from the first one e Circular terminate the incoming call to the first available extension in the group in fixed order beginning from the last one left off e Simultaneous terminate the incoming call to all available extensions in the group simultaneously and the first one to pick up is connected Extension Enter the extensions in the group separated by a comma 3 3 Outbound Call Barring Each extension has an assigned privilege of making outbound call When a user makes a call beyond its AL2 www newrocktech com OM Series IP Telephony System Administrator Manual restriction the device rejects the call with a voice announcement The definitions of restriction level are listed below Go to the Extension gt Analog ext page to define extension s restriction level See Figure 3 3 Figure 3 3 Outbound call barring setting interface Batch Submit Refresh Account Group Name Password Nickname m User 7g
4. New Rock Copyright 009 2011 New Rock Technolegies Inc All rights reserved Table 1 1 Login parameters Item Description Language Select a language www newrocktech com 1 1 Administrator Manual OM Series IP Telephony System Item Description The Web utility provides two authority levels administrator and operator e An administrator is allowed to make changes to any configuration and login passwords An operator is allowed to navigate configuration pages and make limited changes to Role configurations e The device allows multiple users to login in which case the administrator has the authority of changing the configuration while the operator is limited to read the configuration only In any situation there is only one user allowed to make changes to configurations Password admin by default R em e Before logon to the Web utility make sure the PC and the device are on the same subnet e Please change the default password after your first time logon to the Web utility and keep it secure See Chapter 6 2 Changing the administrator password 1 2 Directory of Web Pages If you are unfamiliar with the organization of the Web utility the directory links on the top of the interface can help you to navigate the Web pages based on the tasks you would like to perform Feature Index The index of features and functions directs you to the intended pages Directory The sitemap of the Web utility is presented Figur
5. ccccseeccccseececneeeeeceeeeeeceeeeeeseeeeesseueessaaeessaeeessceeesseeeeesseeeeesaaeees 7 4 Foure S ACCOUNT cre le e Inte e EE 8 1 FIQUIe S 2 A LINE elle Itaca A A Odd e 8 2 Figure o X Literegistraton Ie naco at dan 8 3 Figure 8 4 SIP phone configuration MEA aiii 8 4 Contents of Table Table 2 3 Recording the greeting file on a phone 2 4 Table 3 1 Dial scheme parameters 000 ade 3 1 Table 3 2 tu ele lte ele S noe RER radica 3 2 Table 3 3 Extension feature related poarameterg ea aaa aaa aa aaa aaa aaa aaa aaa aa aaaaaaa a aaaaaaa a aaaaaaa aka azaaaaaaaaaaaaaeac 3 6 Table 5 1 Mulisite network Daramelerszu Eiere eege eege Eege ee 5 2 Table 6 1 Description of media Steeg 6 6 Table 6 2 Description of DIgit zdiecia e 6 8 OM Series IP Telephony System Administrator Manual 1 Start 1 1 Logon to the Device Step1 Connect your PC to the device Using a CATS cable to connect the device to the local network where the PC is connected or connect the device directly to the PC Step2 Obtain the IP address Plug an analog phone to one of the Phone ports on the device pick up the phone and listen to the announcement after dialing H Step3 Login to the Web utility Enter the device IP address in the browser address bar on your PC and select English on the logon interface After entering the password click Login Figure 1 1 Login interface O FFICIUM OM10 IP PBx Management Role Admin PassWord Login
6. Playing greetina message 0 y times waiting for 24 seconds before transferring to the attendant Operator Operator 200 Fill in the extensions of operator up to 5 separated Call distribution Sequential Circular Simultaneous Press 0 to transfer to attendant Ring the phone 5 sl times and transfer to the attendant when the call is not answered External call All call Submit Refresh 2 4 Playing Greetings Depending on Business Hours The business and off business hours and their related greetings can be set Go to the Basic gt Auto attendant page to define the work schedule www newrocktech com OM Series IP Telephony System Administrator Manual Figure 2 9 Time schedule setting interface customize Business hours only Monday Y to Friday Y Business hours Non Business hours First digit timeout Playing greeting message Operator Call distribution Press Ring the phone Operator Sequential Non business hours only Open HH MIM 09 00 to 18 00 welcome offhour O times waiting for 24 seconds before transferring to the attendant Fill i in the extensions of operator up to 5 separated O Circular 0 to transfer to attendant 5 times and transfer to the attendant when the call is not answered 200 simuttaneous External call All call Submit 2 5 Assigning a Designated Greeting for a Trunk In addition to the greeting of the auto attendant
7. The download speed is effected by network condition Please wait patiently It may take few minutes when the network is busy 3 One person is allowed to download at a time Reboot Restore factory settings L TDM capture Ethereal capture N emm By default downloaded file will be named after t1 tar gz then t2 tar gz and so on Recounting begins after restart www newrocktech com 7 3 Administrator Manual OM Series IP Telephony System 7 4 Import Configuration Files 1 4 Step1 Go to the Tools gt Import data page seen in Figure 7 6 Step2 Click Browse to select the packet like t2 tar gz Step3 Click Upload to import data referring 7 1 Firmware Upgrading Figure 7 6 Importing configuration files interface Import data Import data Export data Note The uploaded file is in oz format Upload Ethereal capture www newrocktech com OM Series IP Telephony System Administrator Manual 8 Appendix Registering a SIP Terminal to OM 8 1 Softphone CounterPath s SIP based softphone X Lite 3 0 is used to illustrate the configuration steps Step1 Create an account for the softphone Go to the Extension gt IP ext page and enter the extension number and registration password Figure 8 1 Account creating interface g ext xt IP ext Pe gistration Gro EE Batch add Batch Delete Submit Refresh Input Ext number Account Role Call barring Email Mobile RE
8. 0E A9 50 01 13 IP address assignment IP address Netmask Gateway IP address Enable Primary server Secondary server Current time Primary server Secondary server Query interval min Time zone STUN STUN server Table 1 3 Network parameters DHCP y 192 168 250 126 255 255 0 0 192 168 2 1 Iv 192 168 2 1 e g 202 96 209 6 e g 202 96 209 133 2011 08 30 16 59 32 YYYY MM DD HH MM SS 192 43 244 18 i 198 60 22 240 120 GMT 08 00 Beijing E Periodic e g 29 125 2 29 Submit Refresh Item Description Select a trigger for launching STUN inquiry e Startup make inquiry for the SIP signaling when the App activated STUN o RE e Periodical periodically make inquiry e Periodic amp RTP periodically make inquiry for both SIP signaling and RTP stream STUN Server Enter the IP address of STUN server such as 20 125 2 29 1 4 www newrocktech com OM Series IP Telephony System Administrator Manual 2 Auto Attendant 2 1 Operators Receptionists In conjunction with the auto attendant function the device supports manual call transfer to extensions Up to five operator phones can be connected to the device By factory default the first Phone port 1s reserved to the operator with extension number 200 Click Basic gt Auto Attendant to add more operators or to change auto attendant related settings See Figure 2 1 Figure 2 1 Auto Attendant setting interface
9. Figure 6 17 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 6 17 Interface of call screening bate unin ramet ES e re 1ECic DTMF method RFC 2833 2833 payload type 101 E 96 127 default 100 Sending DTMF on time 100 20 3000 ms default 100 Sending DTMF off time 100 20 3000 ms default 100 DTMF detection threshold 48 32 96 mp eau sa DTMF detection adjust 16 white list 2 tbound calls that will never be prohibited white list Black list Outbound calls that will be prohibited black list Domestic 0 International 00 The local area code i i Area code of analog trunks The local area code associated with the analog trunks Area code of IP trunks The local area code associated with the IP trunks Submit Refresh www newrocktech com 6 11 OM Series IP Telephony System Administrator Manual D Maintenance 7 1 Firmware Upgrading Step1 Select the Tools gt Upgrade page seen in Figure 7 1 Step2 Click Browse to select the upgrade package Step3 Click Upload to upload the package to the system Note Please contact the supplier to obtain the latest firmware release Figure 7 1 Firmware upgrading interface Import data Upgrade Export data Note The uploaded file is in gz format po Brose Restore factory settings Upload ploa Ethereal capture Step4 After uploading click Next to upgrade the
10. Recording 204 Allowed Prohibit Le 205 Allowed Prohibit m Allowed Prohibit m 207 Allowed Prohibit on Step2 Select caller ID standard Go to the System gt Trunk page to configure Caller ID detection mode www newrocktech com 4 1 Administrator Manual OM Series IP Telephony System Figure 4 3 CID detect setting interface 2 System 2eting Recording Voicemail The central office sends caller ID either GaintolP O dB sl Gainto PSTN 3 d8 y impedance complex sood Should be configured accordingly Outpulsing delay R before or after ringing The caller ID detection Note when the device fails to detect the caller Call ID detection mode f After ringingB 7 Before ringing i i i Busy detection ID different mode listed here should be tried After ringing A Repeat After ringing B On time i off time Detect dual frequency busy tones Submit Refresh 4 3 SIP Trunk Registration to an ITSP Step1 Configure ISTP server related settings Go to the Trunk gt IP trunk registration page See Figure 4 4 Figure 4 4 IP trunk registration setting interface Input information required by the Signaling port 5060 service provider Registration serve Registration expira 600 1586400 sec default 600 Proxy serve localhost 5060 e g 168 33 134 51 5000 or www sipproxy com 5000 Step2 Enter username and password Go to the Trunk gt IP
11. of managing site and click Submit www newrocktech com 5 3 Administrator Manual OM Series IP Telephony System 5 4 Figure 5 4 Domain name interface Domain name 192 168 250 88 e g 220 248 100 68 or myom com Domain name is used in SIP terminal registration and multi site appli Enter IP address domain name of the device A Select a domain name based on network scenario static IP address is required for managing site Scenario 1 SIP terminals and the device are on the samk SSFill in Domain name with device IP address or a stream of www ox com format Scenario 2 Some SIP terminals are registered from Internet SFill in Domain name with Internet domain name if the device has one EI in Domain name with Internet address if the device has one Sif you already have a DDNS account fill in the field with the DDNS domain name Submit Step2 Select multi site form On Multi site interface select Complex for Multi site scenarios and click OK See Figure 5 5 Figure 5 5 Multi site scenarios setting interface Multi site scenarios O Simple What is simple multi site network What is a complex multi site network Step3 Select the role of a managing site Select Managing as the role and click Submit Figure 5 6 Role selecting interface Select the role Managing What is a managing site Regular What is a regular site Make the change on the device domain name Domain name ofthe device 192 1
12. string starting with 13 11x Match to a 3 digit string starting with 11 9XXXX Match to a 5 digit string starting with 9 6 11 Feature Codes Go to the System gt Feature codes page seen in Figure 6 14 6 8 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 6 14 Feature codes interface E Er O A xtension Greeting Recording Voicemail Call record feat Diali one ncoming call blocking System feature codes e Query IP address 2 IP address setup Extension number setup Query phone number E Recording 81 Listen Save Feature codes Call park Unpark Call pickup Operater call pickup Directed call pickup 5 Group pickup Calling authorization al Blind call transfer 3 Way Call monitoring Speed prefix Recording on demand Activating features Forking Speed dialing Extension lock Allow call pickup Do not distrub 7 Lo Call waiting Submit Refresh Default Sacretry extension Note Number conflicts must be avoided while making changes to feature codes 6 12 Call Detailed Record The device is capable to output a detailed record for each call to an external storage server The information of a detailed call record includes among many the calling party number called party number the starting and the ending timestamps of a call The detailed call records are output to a storage server after the comp
13. strings called rules which describe the dialing plan of the device During the process of collecting DTMF digits the device matches the receiving digit string with the rules in the digit map The receiving process is completed when a match situation is encountered A well defined digit map helps to speed up the call setup Go to the System gt Dialing page seen in Figure 6 13 www newrocktech com 6 7 Administrator Manual OM Series IP Telephony System Figure 6 13 Dialing interface wegen Trunk Extension Greeting Recording Voicemail all record Feature codes Dialing Tones Incoming call blockina Dialing timers First digittimer 12 2 60 sec default 12 Inter digittimer 12 2 60 sec default 12 Critical digittimer 5 1 10 sec default 5 d Digitmap 013 9 XXXXXXXXX3 E Click the icon to display the Digit map interface 111xx 123xx peseta 0 9 The numbers 0 9 are signs and are the valid dialing characters 1 3 5 8 00000000x x This is used to match with any numbers For example the x sign can MK with 1 or 2 V This is used to match with a s sub stream of various lengths For example 1 can match 11 or 2 3 5 7 XXXXXXX 123 and etc 8 1 9 xxxxxx T It is the last digit timeout For example x T indicates the device continues to collect dialed 80 1 9 xxxxx digits until the timeout 800xxxxxXX Defines subsets of the match character For example the value 1 3 5 7 9 Indica 4 1 9 xxxxxx among 1
14. trunk page See Figure 4 5 Figure 4 5 IP trunk setting interface Enter phone number and password assigned by the service and click Add IBAS E DI IDA ee 8001 Add Batch add Delete Submit Step3 Verify the registration status After configuration go to the Logs gt Resource page to check the status of registration 4 2 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 4 6 Registration status interface Login User Info gt gt gt gt gt 1 192 168 250 66 1 SIP Registration Info gt gt gt gt gt Registration of IP trunk ontact lt sip 413 220 248 118 53 1318 gt response 200 succeeds www newrocktech com 4 3 OM Series IP Telephony System Administrator Manual 5 Multi site Telephony Network Devices installed in one or multiple sites can be interconnected for the following purposes e Expanding the capacity of the facility e Making direct and free inter site calling and making outbound call to PSTN via trunks on other devices 5 1 Multi site Network with Simple Dialing Scheme In this simple form of multi site network inter site calls are made by dialing the called party s extension without extra prefix digits The dialing plan of this scheme is simple and straightforward and therefore it is suitable to applications in which multiple devices are stacked to expand the port capacity and it is also suitable to form a private network of headquarter and its branch office
15. 2 3 5 7 8 and 9 40 1 9 xxxxx 400xxxxxxx Simple dialing rule Indicates the dialing rule that applies to any country x T x T The device considers the end of the dialing event after a subscriber stops pressing digits x and timeout YX The device considers the end of dialing event when a subscriber presses the sign KA ee A digit map in the device is composed with up to sixty rules each with up to 32 digits and the total length of a digit map is limited to 2280 digits The rules in the factory default digit map covers the dialing patterns of feature keys such as 30 and others The syntax of digit map is illustrated as below Table 6 2 Description of Digit map Character Description 0 9 Match to specific a DTMF signal X Match to any 1 digit DTMF signal E g x can be matched to 1 or 2 Match to any string of DTMF signals T End of collecting DTMF digits after timeout of waiting for next digit Match to a set of DTMF digits For example 1 3 5 7 9 means the set of 1 2 3 5 7 8 and 9 x T Match to a string a DTMF string with any length and the ending is triggered by the timeout of waiting for the next digit X Match to a DTMF string with any length ended with 2 8 xxxxxxx Match to an 8 digit string starting with of any number between 2 and 8 O2XXXXXXXXX Match to an 11 digit string starting with 02 01 3XXXXXXXXX Match to a 12 digit string starting with 013 1 3XXXXXXXXX Match to an 11 digit
16. 68 250 88 interface Step4 Create the device list Enter into the Add and update sites page See Figure 5 7 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 5 7 Device list setting interface Synchronization Security policies Input information of site identities relevant to domain name js List of site identities Import Export The domain name ofthe dee Site id Site name 192 168 250 88 10 Manage 192 168 250 124 Add STE Site ID must be unique Step5 Create or update the dialing prefix Enter into the Change prefix of multi site calling interface to create or change the dialing prefix See Figure 5 8 Figure 5 8 Prefix setting interface Change prefix of multi site gamm Inter site calling Outbound calling with flexible route with fixed route Y eem The domain name and the port number will be used in configuring the device list on managing site Dialing prefix of inter site calling is dialed before the extension number of the remote site For example 41 11 2004 in which 1 is the prefix 11 is the site id of the called party and 200 is the extension of the called party Dialing prefix of outbouna calling is dialed ahead of the destination number For example by dialing 1 11 800555121 2 the call to 8005551212 will be routed to PSTN through a trunk on site 11 and by dialing 2 800555121 2 the call to 8005551212 will be routed to PSTN through a trunk selected
17. DDNS account fill in the field with the DONS domain name Submit Refresh N em The domain name and the port number will be used in configuring the device list on managing site Step2 Select scenarios of the multi site application 5 6 www newrocktech com OM Series IP Telephony System Administrator Manual On Multi site interface select Complex and click OK Figure 5 11 Interface of multi site scenarios Multi site scenarios O Simple what is simple multi site network what is a complex multi site network Step3 Select the role Select Regular as the role and submit See Figure 5 12 Figure 5 12 Interface of site role Selectthe role Managing what is a managing site Regular what is a regular site Make the change on the device domain name Domain name ofthe device 192 168 250 124 ei Confirm the site identification 192 168 250 124 with the administrator ofthe network E km Step4 Enter the IP address of managing site On the Managing site address interface enter IP address of the managing site Figure 5 13 Managing site address interface When configuration succeeds the icon turns green www newrocktech com 5 7 Administrator Manual OM Series IP Telephony System Figure 5 14 Multi site networking status interface Update multi site networking Retrieve multi site networking information Configure managing site address 5 8 www newrocktech com OM Series IP Telephony Syst
18. G password 210 210 Name Password Nickname Step2 Logon to the Web configuration page of X Lite Enter into the SIP configuration page Click the button Add popping up an interface of Properties of Account www newrocktech com 8 1 Administrator Manual OM Series IP Telephony System Figure 8 2 X Lite login interface SIP Accounts Enabled Domain Username Display Mame Add User Details Display Mame User name Password Authorization user name Domain Step3 Input registration information of the softphone Click Account and fill out the fields shown in Fig 8 3 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 8 3 X Lite registration interface Properties of Account Account Voicemail Topology Presence Advanced User Details Display Name User name Password Authorization user name Domain 192 168 250 97 5060 IN Sech Input the IP address of W Register with domain ahd receive incoming calls OM followed by default Domain Proxy Send outbound via port number 5060 E domain proxy Addres 8 target domain Dialing plan lala T match 1 prestrip 2 8 2 SIP Phone Take a SIP phone from Escene Communication as an example to illustrate the setting steps Step1 Assign extension number Go to the Extension gt IP ext page to enter extension number and registration password See Figure 8 1
19. IEMACO EE 6 3 Figure 6 6 Interface of ele 6 4 leie Interlace 0f EE d Le EE 6 4 Figure Gg BUNK SORDO NAL GI Te 6 5 Figure 6 9 Analog phone port setting interface AANEREN EEN 6 5 Figure 6 10D TMF Seting IMeMAGCG EE 6 6 Figure 6 11 Media setting interface aii AA A YA 6 6 Figure 6 12 SIP related advanced setting mierlace eau aaa aaa aaa aaa aaa aaa aa aaa aaaaaaa aa aaaaaaa a aaaaaaaaaaazaaaaaea aaa 6 7 Figure 6 13 Dialing ten e 6 8 Figure 6 14 Feature codes mtertace REENEN 6 9 Figure 6 15 CDR Server setting interface asa a 6 9 Figure 6 10 Incoming call DIOCKING IMIE ace E 6 10 Figure 6 17 Interface of caIESCTEONINO wa Ra OE Pod aes eaten dde A 6 11 Figure 7 1 Firmware upgrading interface nnneennnseneesnneesnrenrrrnsrrrnstrrrstrrrsrrrrstrrrnrrrsnrrnstntrtrtttrnnrrrnrrenn rreren reenn 7 1 Figure 7 2 Interface of upgrade fIFMWALE ccccccceeeecceeseeccesececseneeccsuseecseeeeceueeecsueeesseueeessaeeesseeeessaneeessageeensaeees 1 2 Figure 7 3 Firmware upgrading interface nnneennneennesennestrnrtrrrsrrrrsrrrrstrrrsrrrrtrrnstrrrnrtesnrtrstrtrtrnnrrrnnrene treen reenn 1 2 Figure 7 4 System restarting interface ccccsssecccccsssecececeeeeececaeaeeceeeseueeeeecseaeeeeessaaeeeeesseaueeeeessaaaeeeeseseeeesssaageeess 7 3 Figure 7 5 Exporting configuration files interface eee aaa aaa aaa aa aa aaa aaa aaa az aaaa a zaaaaaaaaaaaaraaaaaazaaaaaaaaae ania 7 3 Figure 7 6 Importing configuration files interface
20. NS service Go to the Basic gt Network page to enable configure DNS server See Figure 2 2 Figure 2 2 DNS service interface Officium10 Only letters a z numbers 0 9 and dash are allowed Host name and must start with a letter Ethernet port WAC 00 0E A9 35 00 35 IP address assignment DHCP gt IP address 192 168 250 193 Netmask 255 255 0 0 Gateway IP address 192 168 2 1 Enable M Primary server 192 168 2 1 e g 202 96 209 6 Secondary server e g 202 96 209 133 OM Series IP Telephony System Administrator Manual Step2 Synthesizing the greeting file from text Go to the Basic gt Text to voice greeting page Input the content of greeting in either English or Chinese and click Start Figure 2 3 Interface to enter the text of greeting Input the content of the greeting in either English or Chinese and select the volume and speech speed Click Start The length of the content is limited to 500 words Voice type Female in Chinese y Speed 5 Volume 5 File name Content Phone listen Operation Non Business hour File name Content Phone listen Operation Step3 Play and save the file Figure 2 4 Interface to save the greeting files A LL Download amp Listen Save as greeting for office hours Save as greeting for non office hours Business hd File name Content Phone listen Operation Non Business hour File name Content Phone listen Operation Step4 Replacing the existing greeting file Go to
21. New Rock Technologies Inc OM Series IP Telephony System Administrator Manual OM12 OM80 OM200 http www newrocktech com Tel 86 21 61202700 Fax 86 21 61202704 Document Version AA0 E001 N AM New ROCK Manual Description This manual is applicable to New Rock s OM series office IP telephony system referred to as the device with firmware release version 74 It describes how to use Web utility to manage the device including parameter configuration and maintenance operation such as firmware upgrade capturing log files and etc Notice that some frequent used parameters can be configured on a phone as described in OM s User Manual Contents A O O 1 1 Tl LOgOMiOTNO DEVICES ass E O EE ira 1 1 12 DISCO Ob Web e 1 2 A A OFE o AAA AK Atl Ed CEA 1 2 TAS POU ARON OCE OE alae CEA A ALEJA 1 3 2 AUTO GS En E 2 1 2 Operators Eet die E it aca 2 1 22 GSC NOS rt A ta 2 2 2 21 Facory Default Greetings EE 2 2 SECHER 2 2 2 3 E Lee 2 6 2 4 Playing Greetings Depending on Business Hours ccccooocccncccnnncnnncononcnnncnnnnnnnnnononnnnnnnnnnrnnnnnnnnrrnnnnnnnnrnnnnnnonannnnnos 2 6 2 SO Assigning a Designated Greeting fora Tirar Gzy ada Aka 2 7 3 SeCtUNGS OF EXTENSIONS E 3 1 3 Making OuIbOUnGHC alls it A a BE 3 1 E tu GIOUD EE 3 2 33 Outbound Cal BANO repra lit irte ia 3 2 3 4 Group Gall Pic a a ad e a dao ae O a dto cd e sl 3 3 E O mne eters 3 4 Re ee Ela Ree EE 3 4 3 7 Transferring an Incoming Call to
22. P 6 4 Call Recording and Voicemail A file server is required in order to use call recording and voicemail functions In addition a mail server is required if the messages of the voicemail are forwarded to the receipts through email Step1 Configure the file server and mail server addresses On the System gt Recording Voicemail interface enter relevant information of recording mail server Figure 6 5 Recording Voicemail interface System Record server IP address 192 168 1 92 1311 Mail server E IP address 192 168 2 3 e g 192 168 45 32 or smtp User name ppwang newrocktec e g voicemail sohu com Password Note Change the email address of receiving recording in Analog extension or IP extension Submit Refresh Step2 Enable the recording function of an extension On the Extension gt Analog IP ext interface click the icon E to enter into configuration page of extension and enable recording www newrocktech com 6 3 Administrator Manual OM Series IP Telephony System Figure 6 6 Interface of extension features Extension FXS 1 Enable M Mumber 200 Call barring Int l gt PIN number Calling with PIN FO Account Mame Password Nickname Group sl Role User H Email Mobile Call forwarding Close gt Forwarding number Color ring back Speed dial list Hotline Disable H Forking number Incoming call blocking Input the reject number and separate them with sacretry ex
23. Prohibit Intercon A Local 3 4 Group Call Pick up The users are allowed to pick up a ringing phone of others in the same group by dialing 56 The call pick up group can be set as follows Step1 Create the name of a group Go to the Extension gt Group page to name the group Figure 3 4 Group setting interface j s Extension i ID Group name software 4 Step2 Assign a group to extensions Go to the Extension gt Analog ext page to assign a group to extensions Figure 3 5 Group assigning interface Extension Batch Submit Refresh These extensions are in the group of Software www newrocktech com 3 3 Administrator Manual OM Series IP Telephony System 3 5 Fax If you have fax machines to connect to the device please follow the steps below Connecting a fax machine to the device The fax machine is connected to a Phone port on the device Making a fax call Pick up the phone on the fax machine and enter the receiving party s number or enter the prefix and followed by the receiving party s number according to the dial scheme Fax related settings To avoid the auto attendant it is suggested to configure the extension as DID That is to bundle the line designated to the fax with the extension which connects to the fax machine Go to the Advanced gt Media page to enable FoIP via IP trunk See Figure 3 6 Figure 3 6 FAX setting interface Codec Min RTP por
24. R R a ad R a aS PA Ar 2 7 Figure 3 1 Outbound calls setting interface 2 0 0 cece cccccccceeeeecceceeeeaeeeeeeeeeeesaeeeeeceeeeeseeeeseeeesssaeeeeeeeceeeessaaeaeeseeeeeseaas 3 1 FIQUKe 3 2 Hunt group seting Be el 3 2 Figure 3 3 Outbound call barring setting interface oocccccncccocoonnncnnnnccnnonncnnnnnonononnnnnnnnnonnnonnnnnnnnnnnnnnnnnaneninanons 3 3 Figure 3 4 Group setting InIeMACE wa iR OZ APA OR OE este ama ee a 3 3 Figure 3 5 Group ASSIGNING interacciona 3 3 FIQUKE 3 6 FAX Setting INTE ACS ii 3 4 Figure 3 7 Soft attendant console setting Imtertace sea aaa aaa aa aaa aaa aaa aaa aa aaa aaaaaaa a aaaaaaa aaa zaaaaaaaazaaaaaeaa ii 1A 3 5 Figure 3 9 Outbotindtranster Setling INTE ACC ia A a a a a Aly 3 5 Figure 3 9 Extension s feature Setting interface aaa aaa aaa aaa aaa aaa aaa aaa aaaa aa zaaaa aa paaaaaaaaaaaazaaaaaaaaaaaaraaaka wia 3 6 Figure 3 10 Extesion feature mtertace AEN 3 7 Figure 3 11 Auto attendant configuration interface cccccssscccccceseeccecceeseceeeseueceeseaeseeeeeeaaeceesseaeeeeeesaaaeeeessaageeess 3 7 Figure dal OND TCM e 4 1 Figure 4 2 CID detect setting interface 1 ou eeeccccccssssececceeeeeeecceueeeeesseaueeeeeseaseeeessuaseeesseaaeceesessaeceesssageeeessaageeess 4 1 Figure 4 3 CID detect setting interface Zarnik er Aaa ae aa a E 4 2 Figure 4 4 IP trunk registration setting interface occccconcoccconcncoconnnconanonoconnnnononononnnnnnononnnnonannnonnnnrnnonannnnnnaranennneos 4 2 Fig
25. Route Hunting Provide second dial Trunk 9 FXO Circular gt kW Select the outbound trunks D Vv e wen rink Bande Table 3 1 Dial scheme parameters Item Description Prefix Choose a Prefix for a specific route Route The device can provides different routes of outbound call for user to select e FXO the Line port is selected to make the call to PSTN e IP the SIP trunk is selected to make the call to PSTN e Route table the route defined by routing table is used to make the call to PSTN Hunting If there is more than one analog trunk Line the line selection is made according to the following schemes e Sequential the first available line on the list is selected starting from the first one e Circular the first available line on the list is selected beginning from the one left off last time www newrocktech com 3 1 Administrator Manual OM Series IP Telephony System Ss Note When direct outward dialing is enabled press before dialing another extension number 3 2 Hunt Group A hunt group is a set of extensions which are organized to process specific calls When the dial prefix of the hunt group is dialed by the user the device terminates the call to an available extension in the hunt group Users can dial the prefix such as 1 for sales and 2 for support in both voice menu of auto attendant and direct dialing Go to the Basic gt Dialing rule page for hunt group setting Figure 3 2 Hunt group setting interface
26. an External Party 3 5 o ZO Z EE 3 5 39 S8CIEISMZASSISIA EE 3 6 A A 4 1 4 1 Direct Inward Dialing DID ana 4 1 4 2 Caller ID Deteccion on Cne Aia 4 1 43 SIP Trunk Registrationto EE EE 4 2 5 Multi site Telephony Network gue eessen nnmnnn lees se ee eed 5 1 5 1 Multi site Network with Simple Dialing Gcheme aaa aaa aa aaa aaa aa aaa aaa aaa aaa aaaa aa aaaaaaaa a aaaaakaaaaazaaaaaeaazaaaaa 5 1 5 2 Multi site Network with Complex Dialing Scheme nnn000nnnnnnnnennnnnnnnnnnrnnnnnsrnnrnrnnnnrnnnrnnrnnsrnnrrrrenrrenssnnnnrrennene 5 3 5 2 1 Configuration of Managing Device 5 3 5 2 2 ia WAS EE 5 6 o DEVICE SCS iii BA PCO A Ad 6 1 6 2 Changing the Administrator Pass WO e id 6 1 63 PIE ACCOUN EE EE 6 2 6 4 Call Recording and elen VT EE 6 3 0 5 Alalog LTIUNK PO SENING e dd a 6 4 6 0 Analog Phone POr SCUING Si a E A A OCE A AO AE 6 5 eebe eege 6 5 6 6 VOICE MEdla ENS dia teo E 6 6 6 9 SIP Related AUN CO ds 6 7 6 10 Dial Number Detection and Digit Map 6 7 A A ine ee ere eae 6 8 Sime fog EE e atea 6 9 6 13 Selective Inbound Call Blockmg aaaaaaaaaa aaa zzaaaaaaaaa aa zaaaaazaaaaaaaaaazzzaaaaaaaaaaaa 6 10 6 14 Outbound Call Screening aa A A A EA 6 10 f Maintenant E 7 1 FS lg E D eet ll Le WEE 7 1 PZ NS E ele e la de laa e catas a e ce la ce aed es 7 2 3 EXPO CONOUG PIGS turca oia 7 3 TA lIMpOrt Connguralon Files enee aacin 7 4 8 Appendix Registering a SIP Terminal to OM ccccccssssseeesseeesseeeseeenseeeseeessees
27. arted 600ms after hook off Call ID detection mode AfterringingB The shorter the delay the Busy detection higher the probability of Repeat 25 cycle duima 30 1000 ms missing digits on the CO side DTMF out pulsing is off time z me 30 2000 ms will be Submit Refresh Detect dual frequency busy tones 6 6 Analog Phone Port Settings The parameters are provided to have better interconnection with analog phones from different vendors There is no need to make changes to the default values unless there are issues with voice volume hook flash and caller ID sent to the phone Go to the System gt Extension page to configure related parameters of an analog phone port Figure 6 9 Analog phone port setting interface PA Tru tension Greeting Recording Voicemail all record Feature codes Dialing Tones Incomina call blockina GaintolP O dB sl Gain to terminal 3 dB mpedance Min hookflash 25 780 ms default 75 Max hookflash 80 1400 ms default 800 Hook debouncing 10 1000 ms default 150 Call ID transmit FSK gt SDMF y After ringing y with parity Submit 6 7 DTMF Go to the Advanced gt System page to configure DTMF parameters www newrocktech com 6 5 Administrator Manual OM Series IP Telephony System Figure 6 10 DTMF setting interface Advanced RFC2833 inband and SIP INFO are supported for transmitting DTMF signals When RFC2833 is chose
28. by the managing site Step6 Configuration of trunk sharing Go to Trunk sharing management interface www newrocktech com 5 5 Administrator Manual OM Series IP Telephony System Figure 5 9 Trunk sharing interface Enter the area codes of the Add the devices which provide shared trunks to PSTN Site name S Destina 192 168 250 88 w 192 168 250 124 w Add outbound trunks reachable destination of List the sites which are the trunk allowed to use the trunk Sites with permissio N Note Unless the site ID is dialed for the outbound call to PSTN the device will search the allowed outbound trunk from the top of the list 5 2 2 Regular Site Step1 Enter the device domain name On the Basic gt Domain name interface enter domain name of regular sites and click Submit seen in Figure 5 10 Figure 5 10 Domain name setting interface Domain name 192 168 250 124 P g 220 248 100 68 or myom com Domain name is used in SIP terminal registration and multi site application Select a domain name based on network scenario Scenario 1 SIP terminals and the device are on the same LAN Fill in Domain name with device IP address or a stream of www 0x com format Scenario 2 Some SIP terminals are registered from Internet Fill in Domain name with Internet domain name if the device has one SFill in Domain name with Internet address if the device has one Sit you already have a
29. e e Extension pickup Outbound transfer C Donotdistrub CID on call waiting Call waiting Call transfer Recording on demand Table 3 3 Extension feature related parameters Item PIN number Calling with PIN Mobile Call forwarding Forwarding number Forking number Description Using 33 amp 99 to allow users to access the device with an external phone Select it to enable the PIN on the extension When the user needs to make outbound calls the PIN should be entered before the calling number Instead of PIN number a mobile phone number of the user can be used for auto authentication of 33 and 99 for external access Select one of the settings of call forwarding feature e Disable e Forwarding all calls to another phone e Forwarding unanswered calls to another phone e Forwarding all calls to voicemail e Forwarding unanswered calls to voicemail Enter the destination number of forwarding calls Depending on the outbound dial scheme a prefix may be required separated from the phone number with comma The forking function allows the device to terminate a call simultaneously to the extension and another terminal Enter the phone number of the terminal to enable the feature 3 9 Secretary Assistant A secretary s extension can be bundled with his or her manager s extension so that a call to the manager will be redirected to the secretary and further transferred to the manager s extension by the s
30. e 1 2 Directory interface Welcome admin Login time 2011 08 29 14 42 53 Feature index Directory A Info Reboot Logout Device information Hostname Officium10 MAC 00 0E A9 35 00 35 Model 0M10 85 NAT IP address Empty SNTP Successful synchronization DDNS Not in used 1 3 Network Settings The networks settings may need to be changed based on the installation conditions OM Series IP Telephony System Administrator Manual Go to the Basic gt Network page for network settings See Fig 1 3 Figure 1 3 Network setting interface Officium10 Only letters a z numbers 0 9 and dash are allowed Hostname and must start with a letter Ethernet port MAC 00 0E 49 35 00 35 IP address assignment DHCP e IP address as a 50 193 Netmask PPPoE vg Gateway IP address 192 168 2 1 Table 1 2 Network parameters Item Description Static To assign a static IP address This is the default setting DHCP Use the dynamic host configuration protocol DHCP to allocate IP addresses PPPoE Select PPPoE when ADSL modem is connected to the device and enter username and password obtained from ISP 1 4 Port Forwarding Port forwarding is used to permit external hosts to communicate with the device installed behind a router in a private local area network Such communication is required in remote device management SIP terminal registration to the device and the SIP trunk between the device and an external device The p
31. e network form Go to the Multi site page and select Simple See Figure 5 1 Step2 Enable the auto discovery Step3 Add managing device to the list Click Add to input relevant information of managing site See Figure 5 3 Step4 Add this device to the list Click Add to input information of the device Step5 Get the latest device list from managing site The managing site which is on the top of the list will send the latest device list to other devices in the network 5 2 Multi site Network with Complex Dialing Scheme In this scheme special dialing digits are added at the front and the end of the destination number to avoid potential dialing number conflict With this form a large scaled multi site telephony network can be built up in which the numbering plan of each device can be managed independently 5 2 1 Configuration of Managing Device The managing device is one of the devices in the multi site telephone network which is responsible to e Authenticate the devices in the network e Maintain and broadcast the latest address information of devices e Make change and broadcast the site prefix information e Make change and broadcast the outbound trunk sharing information e Response to the inquiry of the above information from other devices in the network The procedure of configuring the managing device is illustrated below Step1 Input the domain name of the managing device Go to the Basic gt Domain name page Enter IP address
32. ecretary 3 6 www newrocktech com OM Series IP Telephony System Administrator Manual Step1 Input secretary s extension number Enter into the manager e extension feature page and input secretary s extension number Figure 3 10 Extesion feature interface Extension FXS 1 Enable M 200 Int l M Calling with PIN C Mame Number Call barring PIN number Nickname Account Password Group Role Email Mobile Callforwarding Close Forwarding number Color ring back speed dial list Hot line number Hotline Disable Forking number Enter the secretarys extension to Input the reje Incomina call blocking all montonng Call monitoring prohibit e e Recording on demand enable the feature r CID on call waiting e I Reverse battery Distinctive ring Extension pickup Call waiting E E 7 Permanent recording Call ID Outbound transfer Donotdistrub Call hold Call transfer Step2 Select the mode of secretary assistant Go to the Basic gt Auto attendant page and select secretary s pickup mode Figure 3 11 Auto attendant configuration interface Basic Auto attendant Time schedule Non businel Open HH MM customize Business hours only Monday zl to Monday y Text to voice greetinq e External call only external calls are transfered to the secretary Greeting Business hours Non Business hours Firs
33. em Administrator Manual 6 Device Settings 6 1 Time The device obtains its time from a time server in the network and in case the time service is not available the timer of the device can be set manually through the Web utility Go to the Basic gt System time page Figure 6 1 System time interface Hostname Ethernet port MAC IP address assignment IP address Netmask Gateway IP address DNS Enable System time Current time Primary server Secondary server Query interval min Time zone N Note Officium10 Only letters a z numbers 0 9 and dash are allowed and must start with a letter 00 0E A9 50 01 13 DHCP y 192 168 250 126 255 255 0 0 ETT Primary server 8 Secondary server fields must be filled in 7 2011 09 08 14 29 59 YYYY MM DD HH MM SS 192 43 244 18 198 60 22 240 120 GMT 08 00 Beijing Change si Disabled gt Submit Refresh If the system fails to synchronize to the time server click Change to manually set the time 6 2 Changing the Administrator Password It is strongly recommended to change your password after you login the Web utility the first time On the Tools interface click Change password to modify administrator password www newrocktech com Administrator Manual OM Series IP Telephony System Figure 6 2 Interface of changing password l Tools Administrator password Change password N d ew passwor Upgrade Confirm new pass
34. ent welcome 2 Recording the greeting file via a phone Female in Chinese y 5 5 Make changes to the greetings Delete Edit Operation bo Delete Edit The greeting file can be recorded directly on a phone by using the operations listed in Table 2 3 To ensure the high quality it is suggested to make the recording in a quiet room Table 2 3 Recording the greeting file on a phone Item Operation Recording and hang up the phone to finish the recording Listen Press 8200 to listen to the voice recording Pick up any phone connecting to the device and press 81 to start the recording after the prompt www newrocktech com OM Series IP Telephony System Administrator Manual Item Operation Save e Press 8301 and hang up the phone to replace the welcome file or e Press 8302 and hang up the phone to replace the off hour file Play the latest eg e Press 8201 to listen to welcome greetings greeting file e Press 8202 to listen to off hour greetings Recovery Press 8300 to recover replaced voice greeting file Never restart your device during recording Uploading a prepared greeting file to the device Step1 Uploading the file Go to the System gt Greeting page See Figure 2 7 Figure 2 7 Greeting setting interface E A A e WEN O E A jolcecaai ACard ada Di ina miaf acanna alfa ing Trunk Extension Greetinc Click Browse to select a greeting file in G 729 format such as u
35. eoenseeeseooesseeeseooenneees 8 1 E A A ad ef ERA cesta 8 1 02 PROMOWE O Z A PON an a ae OE A EIA 8 3 Contents of Figure Foure Ta LOGIM NIGH ACG EH 1 1 Figure 1 2 Reen 1 2 Figure 1 3 Network setting interface cceccccseeeccceseecceescecceueeecseueeeceaeecsaseceeueeeseueeeeseseessaeaeessueeeesaneeessaseeesseees 1 3 Figure 1 4 Port forwarding interface of router aaa aaa aa aaa aaa nana aaa aaaaa aaa aaaaaaaa aa zaaaaaaaaaaaaraaaaaazaaaaaraaaaea naa 1 3 Figure 1 5 Doman Name setting INCH waski lai A Ela Addi i Aid TE Eda YJ 1 4 Figure 1 6 NetworkSseliing hierace zauwa ina da O 1 4 Figure 2 1 Auto Attendant setting interface ccccccsseccccccesseceecceeecececeeeeeeesaasecceseeaseceesssaeeeesseseeeeesssageeeessaageeess 2 1 Figure 2 2 DNoSeMCce MENT AG C tica dd a dde ld 2 2 Figure 2 3 Interface to enter the text of greeting ccccceccccssscecceeeecceeseecceseecceseeeceuseeeseeeeesaeeeseeeeessegeeesseneeesaeees 2 3 Figure 2 4 Interface to save the greeting files nnn0nnnn0nnnnennnnennnnrnnnornnrnrnrrrrnrrnrnrrrrnrrrrnrrrrnrrrsnrronnrrrnnrrnnnnrrnnnnnnnnnn 2 3 Figure 2 5 Interface to select greeting les 2 4 Figure 2 6 Interface to managing the greeting ies 2 4 Figure 2 7 Greeting setting Imtertace nn nnnnnnnnnnnnnnnnnnrnnnnnnrrnnnrnnnnrnnnnnnennnaness 2 5 Flque 2 9 Attosattendant MENACE Aaaa sdn ao A OA 2 6 Fi re 2 9 Time schedule Setting Te Ee 2 7 Figure 2 10 Greeting seting IMEI ACC R AE Wa R A
36. letion of calls and they can be read searched saved and deleted through off line software Go to the System gt Call record page seen in Figure 6 15 Figure 6 15 CDR server setting interface wg rege A xtension Greeting Recording Voicemail sature codes Dialing Tones Inc all blocking IP address Filter None Internal calls Submit www newrocktech com 6 9 Administrator Manual OM Series IP Telephony System 6 13 Selective Inbound Call Blocking A black list of phone numbers can be set on the device to block un wanted incoming calls Go to the System gt Incoming call blocking page seen in Figure 6 16 Figure 6 16 Incoming call blocking interface r ee Incoming call blocking Blocked phone numbers Blocked phone numbers 201 Submit Refresh e Up to thirty numbers can be listed e The device provides the busy tone if the caller is on the blocking list e Caller ID detection feature should be enabled for this feature to take effect 6 14 Outbound Call Screening 6 10 During the processing of an outbound call the device screens the received dial number against two screening tables one is white list and the other is black list White list An outbound call with the dial number on the list is allowed to make regardless of the outbound restriction of the extension Black list An outbound call with the dial number on the list is blocked Go to the Advanced gt System page seen in
37. n the payload type should be configured which is 101 by default DTMF method RFC 2833 y 2833 payloadtype 101 Sending DTMF offtime 100 DTMF detection threshold adjust are used for DTMF reception DTMF detection threshold 48 DTMF detection adjust 16 6 8 Voice Media Settings Go to the Advanced gt Media page to configure media related parameters Figure 6 11 Media setting interface potion stem Medig SIP Routing E Codec PCMU 20 PCMA 20 G729A 20 PCMU 20 PCMA 20 Min RTP port 10010 300065535 Max RTP port 10130 302065535 TOSIDSCP 0x0C e Min jitter buffer 2 Max jitter buffer 50 RTP drop SID 0 30 frame default 3 Higher value results in long delay 10 250 frame default 50 RTP destination address From SDP global connection From SDP media connection O 1 38 T 30 Jitter buffer 250 0 1000 ms default 250 O Use original voice port Receibing portforFolP Open a new port 6 6 ECM mode v 21 detection Receive gain Transmit gain O Error Correction Mode 6 dB 0 dB Packet size 30 ms Submit Refresh Redundancy 4 Table 6 1 Description of media parameters Item Description Codec Valid values are G729A 20 PCMU 20 and PCMA 20 and multiple codecs can be entered separating with a comma Min RTP port The lower bound of RTP transmission and receiving port The valid range is 10010 10500 The upper bound of RTP transmission and receiving po
38. n operator The default prefix is O When an incoming call is not answered after the set ring times the device provides busy tone to the caller The default ring time is 5 Administrator Manual OM Series IP Telephony System 2 2 Greetings The device provides a greeting voice message to the caller when a call comes in and the content of the greeting may vary depending on the time 2 2 1 Factory Default Greetings There are two default greetings one for business hours and one for off business hours as shown in Table 2 2 Table 2 2 Default greeting files business hours welcome Thank you for calling If you know your party s extension please dial it now Or to transfer to an operator press zero off business hours Off hour Thank you for calling Our office is closed If you know the extension please dial it now 2 2 2 Changing the Greetings Three ways are provided to change the greetings e Synthesizing the greetings based on the text content e Recording the greetings via a phone connecting to the device e Uploading the prepared greeting files to the device Synthesizing greetings This is a simple way to customize the greetings in Chinese or English with high voice quality The synthesizing service is provided by the speech synthesis engine publically accessible on the Internet offered by New Rock Technologies Inc and to perform the synthesis the device 1s required to connect to the Internet Step1 Enable the D
39. ort forwarding is configured on the router and the example of the configuration on a router is illustrated in Fig 1 4 Figure 1 4 Port forwarding interface of router Ports Custom Services Service Mame Service Type UDP w starting Port 5060 1 65535 Ending Part 5060 1 65535 server IP Address fo ao 108 Cancel The WAN port IP address of the router is static Go to the Basic gt Domain name page and enter WAN port IP address of the router See Fig 1 5 New Rock Technologies Inc 1 3 Administrator Manual OM Series IP Telephony System Figure 1 5 Domain name setting interface Domain name is used in SIP terminal registration and multi site application Select a domain name based on network scenario Scenario 1 SIP terminals and the device are on the same LAN Fill in Domain name with device IP address or a stream of www ox com format Scenario 2 Some SIP terminals are registered from Internet SFill in Domain name with Internet domain name if the device has one Fill in Domain name with Internet address if the device has one Sif you already have a DDNS account fill in the field with the DDNS domain name Submit Refresh The WAN port of the router does not have a fixed IP address Go to the Basic gt Network page to enable STUN Figure 1 6 Network setting interface A Basic ting Domain name Dialing rule Auto attendant Text to voice gree a 00
40. ription IP address and port number of a device Note the address of the managing site must be set on the top of the list The expression of the extension numbers of the device For example 2 3 expresses 3 digit number started with 2 Note The numbering plans of devices involved in the network must be carefully examined to avoid potential number conflicts A number conflict is a situation in which a prefix of an extension number on one device 1s identical to the prefix of an extension number on another device E g suppose the expressions of device A and B are 2 3 and 21 3 respectively When the user of device A dials 210 an extension in local the call could be routed to device B Allow the trunks on the device to be used for outbound calling originated from other devices Fill in the area codes of the device A call to the region covered by the area codes could be routed via the trunk of the devoce www newrocktech com OM Series IP Telephony System Administrator Manual Item Description Pilot number Enter the pilot number of this device When the IP connection is disconnected the inter site calling will be routed via PSTN Step4 Add other devices to the list Click Add to input information of other devices in the network Step5 Broadcast the device list The managing site which is on the top of the list will send the latest device list to other devices in the network Regular Site Step1 Select multi sit
41. rt This value must be greater than or equal to 2x number of lines min RPT port Max RTP port TOS DSCP This parameter specifies the priorities of media stream www newrocktech com OM Series IP Telephony System Administrator Manual Item Description Min jitter buffer Used to reduce the impact of network jitter Max jitter buffer RTP drop SID If it is selected the received RTP SID voice packets will be discarded By default SID voice packets will not be dropped RTP destination address This parameter specifies how to obtain the IP address of the receiving side for RTP packets By default the IP address is obtained From SDP global connection e From SDP global connection obtain the IP address from SDP global connection e From SDP media connection obtain the IP address from SDP media description 6 9 SIP Related Advanced Settings Go to the Advanced gt SIP page to configure advanced SIP parameters Figure 6 12 SIP related advanced setting interface It is recommended to use PRACK RFC3262 Session timer RFC4028 the default values of SIP Request Response configure SIP header parameters Tofield Subdomain name CalliDfield Hostname Called party number From Request Line field Call forwarding using route C These two items are used IMS A Access network info Submit Refresh based 6 10 Dial Number Detection and Digit Map A digit map consists of a set of digit
42. s The multi site network with simple form requires a carefully designed numbering plan for each device to avoid potential number conflicts The configuration of multi site network with simple form includes the configurations of the device on the managing site and the devices on regular sites The device list of the multi site network is maintained by the device on the managing site which distributes the device list to the devices on the regular sites illustrated as below The configuration on the managing site Step1 Select multi site network form Go to the Multi site page and select Simple as the scenario See Figure 5 1 Figure 5 1 Multi site scenarios E E as zeg O A A O Multi site scenarios Simple O Complex Step2 Enable auto discovery of devices www newrocktech com 5 1 Administrator Manual OM Series IP Telephony System Figure 5 2 Auto discovery of devices IP address Delete Submit Area code Attendant console Step3 Add the managing site to the device list Click Add to enter information of the managing site Figure 5 3 Device list setting interface Click Add to input relevant information Delete Submit L eeng Prefix Attendant console Whether to select a trunk for O outbound calling on other devices Table 5 1 Multi site network parameters Hem IP address Prefix Whether to select a trunk for outbound calling on other devices Area code Desc
43. ser1 dat and click Upload Delete M ew Delete Text to voice greeting e For G 711 voice file the name should be in the format of userxxx pcm and for G 729 voice file should be in the format of userxxx dat where the xxx is a string of characters e An audio tool such as Cool Edit can be used to transform the voice file into other formats like G 711 or G 729 e Restart the device after the uploading to take effect Step2 Replacing the default file with the new one Go to the Basic gt Auto attendant page to select the greeting file See Figure 2 5 New Rock Technologies Inc 2 5 Administrator Manual OM Series IP Telephony System 2 3 Greeting Repeat The device plays a greeting to callers of incoming call and followed by a voice menu for callers to select the terminating party While it waits for callers to enter the selection or enter an extension number it replays the greeting several times By default the device replays the greeting three times before 1t directs the calls to an operator for assistance The greeting repeat can be set as shown in Fig 2 8 Go to the Basic gt Auto attendant page to set repeating times See Figure 2 8 Figure 2 8 Auto attendant interface Auto attendant Time schedule Customize Business hours only WNon business hours only Monday sl to Monday y Open HH MM to Greeting Text to voice greeting Business hours welcome y Non Business hours offhour sl First digit timeg
44. system www newrocktech com 7 1 Administrator Manual OM Series IP Telephony System Figure 7 2 Interface of upgrade firmware Change password Upgrade Import data Export data Click Next to start the upgrade Restart Reboot Next Cancel Restore factory settings TDM capture Ethereal capture Step5 When the prompt Upgrade is successful the system will reboot is shown up click OK to finish the process of upgrade Figure 7 3 Firmware upgrading interface Pa A PP Make WEES ee EJ Hepat A ogg ech Set A KR is 7 2 System Reboot Step1 Go to the Tools gt Restart page seen in Figure 7 4 Step2 Click OK to restart the system Ss It takes around two minutes to restart the system 7 2 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 7 4 System restarting interface Basic Extension Trunk Multi site System Advanced Logs Tools Administrator password New password Confirm new password Export data Login expire Timeout 600 sec Ethereal capture MEE 7 3 Export Configuration Files Step1 Go to the Tools gt Export data page seen in Figure 7 5 Step2 Click Download to download and save files to the destination you select Figure 7 5 Exporting configuration files interface Basic Extension Trunk Multi site System Advanced Logs Tools Change password Import data Note 1 Click Download to download files 2
45. t Max RTP port 10130 TOSIDSCP Ox0C Min jitter buffer 2 50 O From SDP global connection PCMU 20 PCMA 20 10010 G729A 20 PCMU 20 PCMA 20 300065535 302065535 Es 0 30 frame default 3 10 250 frame defaul Select the fax mode offered Max jitter buffer RTP drop SID by service provider RTP destination address From SW fnedia connection T 38 O T 30 Jitter buffer 250 0 1000 ms default Y Recgfbing portforFolP Open a new port Use original voice port ECM mode 1 21 detection Receive gain Transmit gain Packet size Redundancy 3 6 Soft Attendant Console O Error Correction Mode 6 dB O dB 30 ms 4 Submit Refresh Soft attendant console provides the status of extensions and trunks and the operators use it to transfer a call by just making a click on the console The soft attendant console can be assigned to the extensions as an Operator Go to the Extension gt Analog ext page to assign the role of the extensions www newrocktech com OM Series IP Telephony System Administrator Manual Figure 3 7 Soft attendant console setting interface Extension Batch Submit software v User software D User I Int l Y e The soft attendant console is a Windows based software provided by New Rock 3 7 Transferring an Incoming Call to an External Party An incoming call is allowed to be transferred to an external party Go to the Extension gt Analog ex
46. t page to select OT See Figure 3 8 Figure 3 8 Outbound transfer setting interface Extension Batch Submit Refresh Account Role Call barring Email Name Password Nickname Is User y intl y 201 201 sam sofware Blluser glo El software Di User Int l y During an outbound transfer two lines are used 3 8 Other Features The device provides dozens of features for extension users such as call forwarding speed dialing color ring back tone call forking recording and etc Some of the features are enabled as factory default and others need to be enabled by the administrator as shown in below Go to the Extension gt Analog ext IP ext page and click the icon Ej to set up other features of extension www newrocktech com 3 5 Administrator Manual OM Series IP Telephony System Figure 3 9 Extension s feature setting interface Extension Number Call barring PIN number Account Group Role Email Mobile Call forwarding Forwarding number Color ring back Speed dial list Hot line Forking number Incoming call blocking Sacretry extension Call monitoring W CallID M Call hold Permanent recording FXS 1 Enable M 200 Int e Calling with PIN C Mame Password Nickname User gt Close hd Disable Hotline number Enable features of each extension Input the reject number and separate them Call monitoring prohibit O e Reverse battery Distinctive ring
47. t digit timeout Playing greetina message Operator Operator Call distribution Press Rina the phone welcome y offhour E e All call any call is transfered to the secretary first 0 slgmes waiti m Note the secretary should use explicit transter to 20 transfer the call to the manager Sequential 3 gt times and transfer to fne attendant when the call is not answered External call All call www newrocktech com Submit OM Series IP Telephony System Administrator Manual d Trunk 4 1 Direct Inward Dialing DID An extension can be bundled with a trunk line which 1s associated with a public phone number and the device forwards the incoming call to the phone number to the corresponding extension Go to the Trunk gt Analog trunk page See Figure 4 1 Figure 4 1 DID interface e DID only only the extension can make outbound calls over the trunk Enter the extension e Allowed other extensions can make outbound calls over the trunk number Enable Phone num Recording J CID detect 204 Prohibit S 205 Allowed DID oni C 206 TT e 207 Allowed Pr E 4 2 Caller ID Detection on Line Port Step1 Enable the caller ID detection feature Go to the Trunk gt Analog trunk page to enable caller ID detection Figure 4 2 CID detect setting interface 1 e Refresh Select CID detect Input phone number Enable Phone number PRDET Outbound Greeting TT
48. tension gt Sen Select Recording on demand to allow the user to make Call monitoring 7 M monitoring F ci recording during a call conversation by pressing M Ca I Recording on demand MR Cam MR Call hold T Permanentrecordini lt EVETSE Dallery C Distinctive ring C Donotdistrub Step3 Fill in mail server address Go to the Extension gt Analog ext interface and fill in mail server address Figure 6 7 Interface of mail server settings wm RE en e mmm rm rm ext IP ext IP ext registratio oun Analoq axt i i atch Sub efresh Enter e mail address in the box of Email to ES E E forward the call recording file or voicemail file to a Mobile the user via email software Use software y User software User D em Users can listen and manage the voice files through the application running on the recording server 6 5 Analog Trunk Port Settings The parameters relate to the volume the caller ID detection and busy tone detection of a trunk There is no need to make changes to the default values unless there 1s an issue with one of the functions Go to the System gt Trunk page to configure related parameters of trunk 6 4 www newrocktech com OM Series IP Telephony System Administrator Manual Figure 6 8 Trunk setting interface System During the process of dialing GaintolP O dB sl GaintoPSTN 3 dB out Impedance Complex _ _500 ohm _ _900 0hm st
49. the Basic gt Auto attendant page to select the greeting file See Figure 2 5 New Rock Technologies Inc 2 3 Administrator Manual Figure 2 5 Interface to select greeting files Auto attendant Time schedule C Non business hours only Open HH MM to Customize Business hours only Monday gt Monday y to Business hours welcome y on Business hours offhour gt First digit timeout Ee Playing greeting message 0 Y times waiting for 24 Operator Operator 200 Call distribution Press 0 Sequential Circular to transfer to attendant Ring the phone External call All call Submit Refresh Step5 Managing the greeting files Simultaneous OM Series IP Telephony System Select a greeting file seconds before transferring to the attendant Fill in the extensions of operator up to 5 separated 5 y times and transfer to the attendant when the call is not answered Go to the Basic gt Text to voice greeting page for file management Figure 2 6 Interface to managing the greeting files e greeting Domain name etwork Diali Input the content of the greeting in either English or Chinese and select the volume and speech speed Click Start The length of the content is limited to 500 words Voice type Speed volume Business hour Phone listen 8231 File name Content welcomel welcome 1 Non Business hour File name offnour1i Phone listen 8241 Cont
50. the device can associate a dedicate greeting to a specific trunk When an incoming call arrives at the trunk instead of the greeting of auto attendant the designated greeting is played to the caller Go to the Trunk gt Analog trunk page to select a greeting from the drop down list See Figure 2 10 Figure 2 10 Greeting setting interface wg Enable Phone number JPRDET 204 205 206 1207 O O O O M M We New Rock Technologies Inc Batch Submit Outbound y Recording ICID detect Allowed O Prohibit ei ID allowed O Prohibit S welcome Allowed O Prohibit O O a Allowed O Prohibit O O H O OM Series IP Telephony System Administrator Manual 3 Settings of Extensions 3 1 Making Outbound Calls The device provides two dialing schemes to meet users dial behavior e Making outbound call with prefix when making an outbound call the user dials an extra digit to select the trunk followed by the destination number e Making outbound call without prefix when making an outbound call the user dials directly the destination number The first scheme is the factory default and the default prefixes are shown in Fig 3 1 The dial scheme and related settings can be changed Go to the Basic gt Dialing rule page See Figure 3 1 Figure 3 1 Outbound calls setting interface A Dialing method for outbound calls Using prefix C Direct outward dialing Prefix
51. ure 4 5 IP trunk Setting Interface 4 2 IQUE 4 6 Registration Status le En e 4 3 FIGUTE 331 MUNESNESCONANOSN oda li iio 5 1 Figure 5 2 AUIO CISCOVELY OF Eier 5 2 Figure 5 3 Device listseting lat Ter 5 2 Figure 5 4 Doman NA da dci 5 4 Figure 5 5 Multi site scenarios setting INtCrfACe cccceeccccseececceseecceeeecceuseecseeeecsugeessauseesseeeesseueessaseeesseseeesaaeees 5 4 FigUre 5 6 Ee de Mia ii A ea ai 5 4 Figure 5 7 Device list setting interface ccceecccccsseecceescecceeeeecceeeeceuseecseeeecsaueeeceaeeesseeeessauseeeseaeeessaneeessaneesseaeees 5 5 Figure 5 8 Prefix Setting interface ANEN 5 5 PIQUE Wall ge glate e 5 6 Figure 5 10 Domain name Setting IMC sereen A ias 5 6 Figure 9 11 Interface ofMultl SIO scenaro Said 5 7 leift ane Lee E re Sl io e no a o o OS 5 7 Figure 5 13 Managing site address wmtertace eee aaa aaa aa zana aaa aaa aaa aaa aaaaaa aaa zakaz zaaaaaa aaa zaaaaaaaazaaaaaeaa nia 5 7 Figure 5 14 Multi site networking status mierlace EEN 5 8 Figure 6 1 System ME INIETMACE aoi aa A O R A A OE a i A A a Rpa ada 6 1 Figure 6 2 Interface Of changing password sssssressrrssrnrrrrrrrrnrrrrnrrrrnrrrrrrrrsrtrnrntrrrntrnnntrrrnrrnrntrrnntrnnnnnnnnnene nnen 6 2 Fig re 6 3 IP extension interface cab od Abi A NE gi ACTON DE Aach fd 6 2 Figure 6 4 Adding IP extension in bulk mtertace eee aa aaa aaa aaa aaa aaa aaa aaa aaa aaaa aaa aa azaaaaaaaaaeaaaaaaaaaaae 6 3 Figure 0 5 Recording Voicemail IN
52. word Submit Import data 6 3 SIP Client Account 6 2 A SIP based voice terminal can be connected to the device including softphone and SIP phone After registering to the device the SIP terminals can communicate to other terminals connected to the device such as terminals on FXS ports SIP phones and remote terminals through analog trunks tie trunks and SIP trunks A SIP account needs to be set up on the device for each SIP terminals The device will reject any visit from a SIP terminal which fails in authentication On the Extension gt IP ext interface click Add to register See Figure 6 3 Figure 6 3 IP extension interface Extension ering Jioca M Cee Delete Submit Input Ext number FID Ext Role Call barring Email REG password Adding IP extension in bulk Go to the Extension gt IP ext page and click Batch add to input relevant information www newrocktech com OM Series IP Telephony System Administrator Manual Figure 6 4 Adding IP extension in bulk interface Click Batch add to fulfill relevant Extension Analog ext IP ext IP ext registration SS information ET Batch add _ Delete Submit Refresh Batch add Line ID Begin Extension number Begin Number of lines Password The same as extension number Randomly generated Same password Account 7 Account same as extension number Account password same as register password Using fixed I

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