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Pub 3189, Volunteer e-file Administrator Guide

1. Date of birth month day year Signature E mail optional Complete Signature Required Applicant Agreement Under the penalties of perjury declare that have examined this application and read all accompanying information and to the best of my knowledge and belief the information being provided is true correct and complete This firm and employees will comply with all of the provisions of the Revenue Procedure for Electronic Filing of Individual Income Tax Returns and Business Tax Returns and related publications for each year of our participation Acceptance for participation is not transferable understand that if this firm is sold or its organizational structure changes a new application must be filed further understand that noncompliance will result in the firm s and or the individuals listed on this application being suspended from participation in the IRS e file program am authorized to make and sign this statement on behalf of the firm 9 Name and title of Principal Partner or Owner type or print 10 Signature of Principal Partner or Owner 11 Date Complete Signature Required Complete Exhibits 126 Instruction for Volunteer Sites to Complete Form 8633 Please check the box es that apply to this application gt New new applicants would check this box gt Revised those making revisions to existing information including changes to site location even if the EFI
2. If you are experiencing Installation problems consider the following e f your anti virus software interferes with the TaxWise installation disable it for the duration of the installation Don t forget to activate it again when installation is complete e Network Installations see How do install TaxWise to a network earlier in this section TaxWise is installed Congratulations TaxWise Pre Filing Season 60 Test Connection e Select Tools e Go to Utilities Setup Options e Go to Communication Menu e Go to Test Modem This command sends a test e mail transmission to TaxWise If the transmission is successful you will receive a confirmation message on the communications screen in TaxWise as shown in Figure 12 It is recommended that you do this before you begin processing returns T ELECTRONIC FILING CENTER TEST Figure 14 2009 61 Tax Wise Pre Filing Season Downloading Federal Updates To check current version Go to help and select about TaxWise Major updates must be applied to the software before transmitting return data through the EFC Major updates are posted to the CCH Customer Support site 24 hours prior to release through the Electronic Filing Center EFC This is being done to allow users an opportunity to go to the web site and update at their convenience without forcing the update on them at transmission Once a major update has been delivered and CCH determines that the
3. The Responsible Official can be the partner e file administrator site coordinator IT person etc e Must ensure that IRS e file rules are adhered to at each location he she oversees Must be a United States citizen or legal resident alien and have reached the age of 21 as of the date of the application May be responsible for more than one office or site Ordering Software 18 Form 8633 The Responsible Official can choose to use Form 8633 Application to Participate in the IRS e file Program Please contact your local IRS SPEC Relationship Manager to determine the procedure used for completing Form 8633 Be sure you have the latest revision of the Form 8633 See Exhibit 5 Completed Sample of Form 8633 and Instructions Form 8633 is available via the IRS website www irs gov or by calling 1 800 TAX FORM and referencing the form catalog numbers Security policy requires SSN and Date of Birth for the Responsible Official on all new and revised applications e Security features advance the integrity of thee filesystem e The personal information you provide on the application will be protected in the same way that we protect all customer information because IRS strives to ensure public trust is protected e Documents and or information that has been given to the IRS and used for tax administration purposes by the IRS does become return information protected by 26 U S C section 6103 e However the IRS may be
4. 91 561 00 341 00 19 341 00 341 00 341 00 1 12 2008 10 4117 AM 2008 11 2437 AM 12 2005 11 31 43 AM 1 12 2005 11 42 38 AM 1 32008 51 4 AM 12 0105 10 4877 AM 1 2 2005 11 78 55 AM 112 2005 11 39802 AM 1 12 2005 11 41 58 AM 11372065 2 7 18 AM Worse esconde Larn com D oc set m Tem d esos Trusted stes 2 Select the check box es beside the tax return s you want to e file 3 Click Continue TaxWise Online displays the following dialog box Web Prop Dialing TIN form 34533 90399 3399 COBB BOS C 00 397243 0900 5 ETT Tues aes tps d nor ine teisese Lomi yo o6 les Tend acon Notice that TaxWise Online assigns a Declaration Control Number DCN to the tax return 4 Click the Print button 5 Click Continue TaxWise Online displays a dialog box indicating that the returns were successfully e filed 6 Click the Close button Tax Wise Online Filing Season 112 Viewing Acknowledgments The acknowledgment is available as soon as the IRS or state acknowledges the return This could take up to 48 hours To view acknowledgments use the following steps 1 Click the View Acks button on the toolbar TaxWise Online displays the Acknowledgments dialog box F Acknowledgements Web Page Dialog Date TIN Name Ack Refund status File Sig type s1 Dor RNOR 04 44 4555 799 9 9 zeder 2978 00 Rajacted From Date 68 2006 To Date 7 3205 Go cps J
5. 1 Hardware Problem e f IRS loaned equipment VITA TCE sites should contact the Enterprise Service Desk Help Desk at 1 866 743 5748 e f partner owned equipment contact partner IT function 2 Software Problem e f TaxWise software contact TaxWise Volunteer Support at 1 800 411 6391 e If operating system software on IRS loaned equipment VITA TCE should contact the Enterprise Service Desk Help Desk at 1 866 743 5748 f operating system software on partner owned equipment contact partner IT function 3 Rejects If unsure how to fix e Contact TaxWise Volunteer Support at 1 800 411 6391 Contact IRS e file Help Desk for Federal rejects at 1 866 255 0654 Contact State e file Help Desk for State rejects e f additional training needed contact IRS SPEC Territory office Note IRS owned equipment and operating system software should not be altered in any way without permission from IRS Text Reference TaxWise Filing Season Exhibits 122 Exhibit 3 Contact Information for Volunteers TaxWise TaxWise Volunteer Support 1 800 411 6391 do not give to the public Dates are subject to change due to availability of the software Dates October 1 2009 through November 30 2009 December 1 2009 through January 4 2010 Excluding Holidays January 5 2010 through April 30 2010 Excluding Holiday May 1 2010 through September 30 2010 Excluding Holidays December 24 2009 December 25 2009 Feder
6. 147 Transmission of Returns for Multiple EFINs 47 Transmitting Returns siisii 47 80 TWO Communication Speed 17 91 Hes 92 U Updates eeeeeesese 62 63 65 147 148 User Names and Passwords 27 58 User Defined History List 102 Ww Web based version Software 20 147 150 Publication 3189 Rev 2009 Catalog Number 26657L
7. Download this file icon next to the applicable state The File Download dialog box appears with options open and save e Select Open and follow the prompts 5 If you experience problems installing State software Try uninstalling then reinstalling the state e Select Tools e Select Utilities Setup Options e Select Tools e Select Uninstall State Bank s e Select applicable state e When process is complete Select Tools e Select Utilities Setup Options e Select Tools e Select Install State Bank Updates and follow prompts State software packages can be requested through TaxWise Caution You should only request those states that you will be using on a daily or weekly basis There are two ways to order state software packages Ordering state software packages using the TaxWise support site www taxwise com Make sure your connection is active Close any open returns on all computers Click on Support Login at top of screen Click on My Information Click on Product Information e Click link Add states to my package Choose the additional state s Click link Go to State Updates NOTE It may take up to 15 minutes for the added state to be available Ordering state software packages through TaxWise Mail e Select Communications e Select Send TaxWise Mail Mark the TaxWise Customer Service box under Destination Enter a s
8. Modifying Users TWO sees 96 N INGIWOKK ie toten gv 25 38 146 New Users TWO eeeeeeeeeenneee 94 96 O Ordering Software sese 17 54 Index P PassWOLFIdS iiis roti taber heo ve Ero 8 60 Password Reset cccccceeeeeeeeeeeeeeeeeeeeeenenes 106 jb 89 146 Portable Mass Storage Devices 89 146 Post Filing Season Procedures 89 Practitioner PIN eeeeessssse 29 30 146 Prior Year Carry Forward 9 65 67 Prior Year Software EFINs amp Registration Codes det e i e x usa 48 Print Packet Defaults eseeeeeeeesses 56 Print Sets ii eei er xci ied rn Ede 110 Printer Setup Tab tnit eet ennt 41 Printing ROturnS is o e Rds 111 Privacy and Confidentiality Guidelines 11 Processing Centers s 36 145 Protection of Data ccccccccccceeeeeeeeeeeeeeeeeeneaes 25 Publications doit 7 121 123 Purpose Statement essssssssssss 1 Position Description eeesessessss 11 Q ecd 7 11 12 Quality Review 7 12 108 121 135 Quickalerts ssesssseseeeeeeeen nnne 22 R Recordkeeping Requirements 22 29 30 Registering the Software ssusss 46 Re
9. Self Select PIN Program An IRS program that allows taxpayers to create and use a Personal Identification Number PIN in their electronic tax return as a substitute for the signature on Form 8453 Setup File The file SETUP in the UTSO8 directory This file contains information about how your program and computer are configured It may be changed by opening the Tools menu then clicking Utilities Setup Options Solution Database A searchable database of TaxWise information which can be accessed via the CCH Customer Support Web site Includes solutions to common problems IRS addresses and other useful tips SSN Social Security Number A nine digit number issued by the Social Security Administration Tax Form Defaults The master file under each user name that contains the default values that every tax return should include when it is created Opened from the Tools menu Edit Tax Form Defaults TaxWise Desktop Product Formerly Client Server Based Software This TaxWise software is non web based and is designed to be used with or without internet access TaxWise Knowledge Base An extensive searchable database that contains answers to frequently asked questions It can be accessed via CCH Customer Support Web site TaxWise Mail Text files that are transmitted from a user to TaxWise Customer Service or a specific EFIN using the Send TaxWise Mail command on the Communications menu Users may receive messages from C
10. e Paper Return Returns can be sorted by the Return stage by clicking on the Stage header in ascending or descending order User Defined History List User Define History list for the Preparer Use Fields on the Main information sheet in TaxWise Online will be available for new and existing returns once it has been created by the administrator Login as the ADMIN user Select the Settings button Select Custom Fields from the User Settings Tree Select the appropriate Preparer Use Field from the drop down box Enter up to 25 entries in the blank entry column Once a history list has been created it is considered a locked list The preparer will only be able to use entries that are contained in the list i aa p me ow User Settings Sot your optons amp Settings G User Setsngs l Tax Preparer Pick List Administration L ERO Lists can contain a maximum of 25 entries 1 h in lists 1 thr n nSor char D Adininakelor Galliano Each entry in lis s throuch 6 can contain 8 or less characters Each entry in list 7 can contain 3 or less characters I Pick Lists Each entry in list 8 9 and 10 can contain 15 or less characters Rewrn Stages Lists can only contain alphanumeric characters j Print Sets P eparer Use Field 1 I Required Advanced Preparer Use Field 2 Preparer Use Field 3 Preparer Use Field 4 Preparer Use Field 5 Preparer Use Field 6 Preparer Use Field 7 Preparer Use Field 8 Preparer Us
11. Credit Energy Efficiency Education Expense Increase EITC amp Child Tax Credit Unemployment benefits Making Work Pay Tax Credit Does the taxpayer need to adjust their W 4 W 4P withholding Catalog Number 52121E 133 Section C To be completed by a Certified Quality Reviewer Check each item after reviewing the tax return and verifying that it reflects correct tax law application to the information provided by the taxpayer L 1 Section A amp B of this form are complete L 2 Taxpayer s identity address and phone number was verified Names SSN or ITINs and dates of birth of taxpayer spouse and dependents match the supporting documents Filing Status is correctly determined Personal and Dependency Exemptions are entered correctly on the return All income shown on source documents and noted in Sections A part IV is included on the tax return Any Adjustments to Income are correctly reported Standard Additional or Itemized Deductions are correct All credits are correctly reported Withholding shown on Forms W 2 1099 and Estimated Tax Payments are correctly reported If direct deposit or debit was elected checking saving account and routing information match the supporting documents Correct SIDN is shown on the return Form 13614 C Rev 8 2009 3 Exhibits Exhibit 7 Form 13614 C Interview and Intake Sheet page 4 Additional Taxpayer s I
12. Filing Errors section Diagnostics Results Electronic Filing Errors must be on every W2 The employee name address city state and Zip cod V D Electronic filing errors detected The majority of errors that cause rejections are due to a incorrect SSN s b not spelling names correctly or c incorrect EINs or employer or payer names For each rejected return the IRS reject code an explanation and suggestions for fixing the return is provided See Exhibit 4 for the list of the most common rejects Fix all e file errors e Run diagnostics e Select the Mark as Ready to E file when all errors have been corrected If the return does not involve a change in name or SSN of the customer or the dollar amounts are less than the amounts listed below the return may be re transmitted without further contact with the customer Rejected returns can be corrected and re transmitted without new signatures on the Form 8879 or a new Self Select PIN if changes are not more than e 50 to Total Income or AGI or e 14 to Total Tax Federal Income Tax Withheld Refund or Amount You Owe CAUTION If the changes are more than the amounts listed above the customer must be contacted and must sign a new Form 8879 or enter a new Self Select PIN before the return is re transmitted Some errors causing a rejected return cannot be fixed without contacting the customer If the IRS rejects the el
13. Information For Members of the Clergy and Religious Workers The Form 8453 is only to be used when the additional forms or supporting documents are required to be attached to the return Form 8453 is to be mailed to the Austin Submission Processing Center within three business days The Declaration Control Number DCN must be entered on the Form 8453 The IRS requires that the DCN on the Form 8453 match the DCN on the electronic file Once a return has been assigned a DCN it will keep that DCN even if it is re transmitted State Return State rules may differ contact your state Volunteer e file Coordinator for instructions on the handling of any state signature documents for record keeping requirements or contact your local SPEC office 35 Signature Methods and IRS Record Keeping Frequently Asked Questions 1 If a taxpayer signs a joint return using a PIN does the spouse also have to use a PIN Yes When a taxpayer files a joint return using electronic signatures PINs both the taxpayer and their spouse must sign using a PIN Both taxpayers can choose any five digits except all zeros Can a taxpayer enter a spouse s PIN if he she is unavailable No Each taxpayer must enter his her PIN Does a taxpayer have to use the same PIN that was used the prior year No The taxpayer may choose any five digits except all zeros Can a taxpayer use the same PIN the following year Yes or a taxpayer may choose any five digits excep
14. Season 40 Printer Setup Tab Setup Options LIN Mprint 5N print01 SNA Iv Auto pad soft fonts each time a tay return is sent to the printer Mote Ifyou are WUT using EEL this should not be necessary LI v Figure 3 2009 e Select Windows Standard for the most common printers e Select a default printer by clicking the down arrow and select the printer installed with your computer Also make sure the printer is set as default in Windows e Under Options select Print Tax Returns in ALL CAPITAL LETTERS Any other options can be selected or de selected based on your preference Click Next If you can t print you might want to check the following e Can you print from other applications Try to print a test page from WordPad Notepad If this doesn t print the problem is somewhere between the printer and Windows rather than within TaxWise 41 Tax Wise Pre Filing Season e Is your printer driver set up correctly to work with TaxWise Select Start gt Settings gt Printers Right click on your printer and choose Properties Click the Details tab Click the Spool Settings button If the spool data format is EMF try RAW Is your printer set up correctly in TaxWise From TaxWise select File gt Printer Setup If you are using the Windows printing method try switching to PCL If you are using PCL try using the Windows method NOTE Also some state returns requi
15. a Previous Backup To add to a previous backup use the following steps 1 Click the Tools menu and click Backup to Disk TaxWise displays the Backup Options dialog box 2 Select Add to a previous backup and click OK TaxWise displays the Select User dialog box eeu six Test Select All Cancel Help Figure 21 2009 Tax Wise Filing Season 72 3 Select the user name s whose returns you want to back up and click OK NOTE To select multiple names press and hold the Ctrl key and click the names TaxWise displays the Backing up from dialog box Backing up from C UTSO8 USERS TEST 4 4 LIT s 459 45 9459 TTE 7 8IST3WP8 RET 157 15 7157 Returns QA Z 8ITT7ANN RET 657 65 7657 Returns Doc z8IZVSQQE RET 359 35 9359 Reverse Test Figure 22 2009 NOTE The list displays the selected users consecutively You can mark the Wide Format box to show detailed taxpayer information if you need to back up specific retums 4 Select the returns you want to back up from the list by doing one of the following Click each individual file to be included in the backup and click OK To choose a list of sequential files click the first one press and hold the Shift key and click the last one and click OK e To choose a list of non sequential files click the first one press and hold the Ctrl key and click additional files and click OK e Click the Select All button 5 Click OK 6 If you selected multiple user nam
16. a a a aa E EAEE a 91 Browser Settings TOR TWO c penae aeaa areia 91 Setting up TWO keeren eiee E eters 92 First UME ON e 93 Adding New WSS esiin a 94 Create a New SS R 94 Modifying USES I 96 Creating Return Templates enisi acida aiiai 96 Moding HESS ES NL 97 TWO MSS ASIN e 105 TaxWise Online Homepage aeos intei pe des ite guis Lo eae duit disi tritus riu sedi mias dE 105 Using the Cary Forward FUNGUO isisisi adake ad asini d 105 POSS WONG RESO eM mp 106 Quality FIO 108 Running Diagnostics and Creating an Electronic File eese 108 Setting the Return SEAS aaa ecg gs aeria uaa cases eaaa aia ace Gud ti aa id dua deduci d 109 3 einpItipsim 3 S PRO LE 109 ii C 110 wings ag eec 111 Viewing Acknowledgements daa i cua qct sarda enpren td tup E EE EEEE cR OUR S E 113 H8j8Cls auci i tte dt mier E Ea E E aeu rd eiae de RUE Xia dde Uwe Leda 114 Fixing Rejects cece nit 115 Deleting A c Up RR PUR 116 Table of Contents continued Restoring Del ted SEO T x leas 117 Scheduling RFI TT Er 118 Support and ResoUrces iouis i aa es
17. an Electronic Return Originator ERO and receive an EFIN To obtain an EFIN you must complete Form 8633 Application to Participate in the IRS e file Program see Exhibit 5 A Responsible Official completes the application form and submits to the IRS Local SPEC Official for processing EFINs applied for after December 1 will generally not be issued before the official start date of the filing season Note Be aware that if your EFIN is inactive for two years it will be placed in inactive status and possibly reassigned to another Authorized IRS e file Provider Volunteers Partners applying to become an ERO are exempt from the IRS suitability process Electronic e file application The Responsible Official can complete and submit an IRS e file Application via the internet at the IRS web site www irs gov after first registering to be an e services user To register to become an e services user Before registering for Electronic e file contact your local SPEC Relationship Manager to confirm their procedures for using this site The Responsible Official creates a User Name Password and PIN to use for login in to e services at www irs gov Electronic irs for Tax Professionals Register for e services To register for e services the individual must provide personal and tax return data for the sole purpose of authenticating the individual s identity The IRS compares the provided information to information receive
18. asked e Ensure the volunteers are running the diagnostics and making corrections for computer prepared returns e Ensure that after the volunteer completes the return he she reviews the return with the taxpayer according to the site quality review procedures to make sure all the information on the return is correct The questions on the Quality Review Sheet Form 8158 should be covered at a minimum Ensure the volunteers at sites using TaxWise software create an e file before printing the return Failure to do so will result in the DCN Declaration Control Number not being printed on the e file documents and must be handwritten on Form 8879 or Form 8453 prior to mailing The DCN is required on all electronic records New this year TaxWise will warn you before printing if the e file has not been created Each site may have different procedures for quality checking Some sites will rely on the original preparer to conduct their own quality review other sites will have volunteer preparers exchange returns and conduct a peer review and still others will have a designated Quality Review person who reviews all returns before they are transmitted Regardless of quality review method the review must be done with the customer s so they can answer questions and provide any omitted or corrective information needed to prepare an accurate return See Exhibit 8 Form 8158 Quality Review Sheet As stated previously one of the foll
19. by clicking on it then scroll down to the last action and hold the Shift key while clicking on the last item This selects all items on the list Click on Add to transfer all these actions to the new user group e Click OK Assign Users to Specific Groups Repeat the first three steps shown above if not already in Security Manager e Select the Users tab e Select New to create a new User or Highlight an existing user and select Modify e f a new User type a User Name and Password then proceed e n the Available groups box select the Defaults group and click Add e n the Assigned groups box select SuperUser and click Remove If SuperUser is not removed its lack of authority to set unique defaults will override this authority given to the Defaults group e Click OK A USER assigned to a USER GROUP allowed to set unique defaults will initially be set up with the defaults in Admin Then when logged on that user will be able to modify or create their own defaults in the same manor as Admin Setting Print Packet Defaults There are several ways to print in TaxWise The text below describes a way to set print defaults using Print Packets This method will be pre set in TaxWise 2009 Basic Philosophy Set up TaxWise default forms to print any form that on a paper return would get mailed to the IRS State or is required to be retained by the site Remove do not p
20. click OK TaxWise may display the Confirm dialog box similar to the following allowing to you verify that you want to overwrite the return that already exists on your computer r Confirm 99 257 4 NEWER VERSION of Return file 101006500 already exists on t hard drive Overwrite Figure 28 2009 NOTE TaxWise may display several of these message boxes 7 Click OK for each Confirm box that TaxWise displays 8 If you have created any customized Client Letters the restore option will place a copy into the Client Letter directory if you select Yes and automatically overwrite any existing Client Letter templates with the same name You also have the option to select No if you do not wish to restore the Client Letter templates on the system that you are restoring returns to Information e 93 Client letter templates exist in backup Do you want to restore them Doing so wil overwrite any 1 existing letters with the same name ey cun Figure 29 2009 TaxWise Filing Season 78 TaxWise finishes restoring your return and displays the Restore Summary dialog box indicating that the process is complete ww Restore Summary Figure 30 2009 9 Click OK If there are returns restored but the user name that contains the returns is not on the System that the returns were restored to you can select the Print button to print out the summary This will allow you to create the user using Security Manager you will ne
21. compelled to disclose information to the public under the Freedom of Information Act FOIA 5 U S C 552 The information that may be released could include the Responsible Official s name the firm name and the business address but not the SSN and Date of Birth of the Responsible Official E file applicants should contact their local IRS SPEC Relationship Manager to ensure the accuracy and completeness of Form 8633 prior to submission Note Sponsors should review and update the e file applications Form 8633 yearly to ensure accuracy The EFIN holder or Responsible Official is the only person able to obtain specific information regarding returns filed by the site Submit completed Form 8633 to your local SPEC Relationship Manager Acceptance to the e file Program Once the IRS receives your application to become an Electronic Return Originator ERO we will review each application and make a determination of acceptance See Publication 3112 IRS e file Application and Participation for information on the review process and acceptance to participate Once accepted into the IRS e file program an Electronic Filing Identification Number EFIN will be assigned to the responsible official It is the responsibility of all participants to protect this identification number It is your key to e file Your role as an ERO includes but is not limited to e Electronically sending the return to a transmitter that will transmit the return to
22. crime failed to fi ax returns or pay tax liabilites or been convicted of any criminal er the U S Internal Revenue laws Yes Please attach an explanation for a Yes response p ARE Add Delete E mail optional 8 Responsible Official Please complete this section and provide signature even if it is the same as Line 7 A Not for Profit service selected in a box on Line 3 Page 1 must complete this section The responsible official is the individual with responsibility for and authority over the operations at designated sites The responsible official is the first point of contact with the IRS has the authority to sign revised applications and is responsible for ensuring that all requirements of the IRS e file program are adhered to A responsible official may be responsible for more than one office A principal listed in Section 7 may also be a responsible official Name of responsible official first middle initial last U S citizenship Are you a an jcensed or bonded i ici Legal mesponsiile Official name pim attorney Title Title V ves No alien banking official Home address Social Security Number C P A Street Address P O Box enrolled agent City ST Zipcode SSN enrolled agent Have you ever been assessed any i ofa crime failed to file personal tax ret of any criminal offense under the U S Yes No Please attach response
23. detailed Acknowledgement Report The reject information becomes a permanent record in the return file and can be accessed by using the return query F7 and selecting the reject tab in the return query dialog box This will only show the first reject if there are multiple rejects on an individual return these will all be listed on the printed acknowledgement When you open the rejected return the form containing an error usually will be highlighted with a red mark and the fields related to the error will also be marked in red These red indicators are only available the first time you open a rejected return When the rejected return is opened for the second or subsequent times the red indicator will no longer appear When a return is rejected an attempt should be made to correct it and then re transmit The return will retain its original DCN if the e file is recreated and later re transmitted The majority of rejections are due to a incorrect SSN s b incorrect spelling of names or c incorrect EINs or employer or payer names For each rejected return the Reject Report shows the IRS reject code an explanation and suggestions for fixing the return Open the return The form containing the error should be marked with a red exclamation point The specific entry causing the error will be highlighted in red e f you are unable to determine what the error is call CCH Customer Support 1 800 411 6391 toll free TaxWise Fi
24. drive Normally the program will start automatically If not click the Start button select Run and type the following CD ROM drive letter Setup e g D setup Click OK e On the main menu screen click Install e The Choose Setup Language screen will be shown Click OK to accept English or change as needed Click TaxWise 2009 If you have the prior year files loaded on your computer you will be asked about bringing forward prior year data Answer yes or no according to your own needs Click Yes to Product Agreement Choose a drive letter to install to Normally this is drive C Click Next Normally you would answer No to Network If setting up network check yes and see below TaxWise prompts you to restart your computer by displaying the message box You should restart your computer before running TaxWise Click OK e When Windows restarts and TaxWise completes its installation process and displays the message box Installation complete Would you like to run TaxWise now Click Yes to launch TaxWise Click No to return to Windows NOTE If you are installing TaxWise on a Network or LAN see below 37 Tax Wise Pre Filing Season CCH Client ID will again be issued A 5 9 digit client ID will again be assigned to all TaxWise and TaxWise Online licensees on the shipping confirmation sheet provided with delivery of the soft
25. either via paper or having the peer review the return electronically Exhibit 1 Useful Resources is alist of publications that can assist you with additional questions concerning e file Also Exhibit 2 Who Do Contact And Exhibit 3 Contact Information for Volunteers can help you while navigating the e file process For a graphic depiction of the e file Process Timeline see Exhibit 10 Recommended Minimum Operating System Requirements FY2010 Recommended Minimum Operating System Requirements for use of TaxWise Software TaxWise Desktop TaxWise Online TWO Intel Pentium IIl or higher processor Intel Pentium III or higher processor Windows XP Professional Windows XP Home Edition with the latest service pack or Microsoft Windows Vista 32 bit operating systems only Windows XP Professional Windows XP Home Edition with the latest Service Pack or Microsoft Windows Vista 32 bit operating systems only 256 MB or Ram 256 MB or Ram 1 GB of available hard drive space per tax year 32 speed or higher CD ROM Super VGA 1024 X 768 high color 16 BIT display or better Super VGA 1024 X 768 high color 16 BIT display or better A file backup system backup tape removable hard drive CD R DVD R or similar 56K Modem connection or Internet access if transmitting via internet High speed Internet connection DSL cable modem or T1 T3 PCL6 compatible printer PCL
26. for an IRS e file Return if required Taxpayer information may be retained either electronically or by paper when written notice has been given to the taxpayer and the taxpayer agrees to retention and use of their information The disclosure should explain what information will be retained how the information will be used that the information will be protected and how long the information will be retained The information should be properly disposed of once it is no longer needed Proper disposal consists of shredding burning or destroying PMSD containing personal sensitive information for security purposes See Publication 4299 Privacy and Confidentiality A Public Trust for more information Note Before the start of the filing season please see your Site Coordinator or Relationship Manager for the latest information on taxpayer information retention There are two options for retention Each partner and local IRS SPEC Territory office will discuss and determine which method is used Option 1 The partner is required to store the above for the applicable dates Appropriate disposal methods such as shredding or burning of paper records and physical or magnetic destruction of disks should be used to dispose of data at the end of the retention period Option 2 The partner will provide the above documents to the local IRS SPEC Territory office Prior to committing to Option 1 the SPEC Territory office will evaluate the level of secu
27. majority of their customer base has downloaded the update they may determine that it is necessary for all users to be at that version to send electronic files to the EFC Only major updates are available through the EFC Minor updates will only be posted to the CCH Customer Support site and accessible by Internet users However minor updates are included in the next comprehensive major update For instance if updates 23 01 23 02 and 23 04 were major updates and 23 03 was a minor update when a user who is currently at 23 02 downloads 23 04 from the EFC they will automatically pick up 23 03 minor and 23 04 major at the same time This will be transparent to the user CCH will not set transmission standards according to MINOR updates If a user does not have internet access and wishes to download a minor update they can contact CCH Customer support to have the update sent to them through TW mail Users downloading from the Internet have two choices a comprehensive update which includes all major and minor updates and a sequential update which allows the user to select the updates one at a time The comprehensive update continuously grows in size and will take longer to download However the advantage of using this file is that users do not need to be concerned with the updates that have have not been loaded It brings your software up to date with the most current version of TaxWise The sequential update allows a user to select
28. more upper case characters 4 1 or more special characters e Cannot contain login ID e Cannot be a previous password for a given user e Cannot change a password more often than every 5 days Account will be locked after 3 unsuccessful login attempts per session Will expire every 45 days TWO will prompt users to change passwords every 45 days Creating Return Templates Return Templates are used to enter information on forms that you want to appear in all tax returns such as preparer name site address SIDN EFIN etc The administrator should log into TaxWise online to change the return template You should set the defaults after you add new user names so that settings can be applied to the new users when you add them Return templates allow any user with Return Template rights to complete common information that will apply to all subsequent tax returns they create Any user assigned the Administrator role has access to Return Templates Also users assigned the Super User and Return Template role have access to Return Templates Creating a new return template e Click on the Return Templates icon Return Templates TaxWise Online Pre Filing Season 96 Click on the New Icon and the following dialog box displays E Add Return Template Web Page Dialog Name Description Make Default The new return template will be based on new return template default set of forms ps twonline taxwise com ReturnTem
29. number that has carry forward information a message will ask if you want to load prior year information If you answer yes the current year return will immediately be populated with the prior year information with the exception of dollar amounts This process saves time and reduces entry errors However the data must be verified Some data will appear with a red background which is an alert to verify the information If the information is correct select F3 to remove the red EFIN authentication expanded only carry forward prior year data from returns created with the EFIN associated by registration code or transmit code will be allowed Prior year data created by other EFINS will not be recognized This is in addition to restricting the restoring of returns with EFINS associated by registration or transmit code that was introduced last year Loading Prior Year Carry Forward data TWO7 and TWO08 must be installed on the computer and you must know which drive the returns are located if different from the drive where TaxWise 2009 is installed Log into TaxWise Open the Tools menu and select Carry Forward e Select Prior Year Data e The select Conversion screen appears If the prior year returns are on a different hard drive from TaxWise 2009 enter the drive letter and a colon in the path for Directory containing files For example D UTSO9 USERS Click OK A list of the user names from the prior year T
30. on Any changes made will only affect subsequent new returns in this user Continue The Main Information Sheet automatically opens in the initial forms 49 Tax Wise Pre Filing Season NOTE F3 highlights required fields or removes highlights from the fields State Information Scroll to State Information on the Main Information Sheet If you prepare state returns and have received your state software from TW then enter the two letter state abbreviation in the full year resident box Note If you have not loaded your state software you will receive the following message e State forms will not load in the TaxWise tree until you install the state software You will receive a message file when creating new returns indicating the state has not been installed BI x 1 r5 GA will be used as a reference only IF you wish ta load G farms a make sure the state has been properly purchased and installed Figure 9 2009 Tab to Self Select and Practitioner PIN s programs Enter 98765 this is the designated ERO PIN for volunteer sites e Check the box below it to use Practitioner PIN e Tab to The Income Tax Return and place an X in the box e Put an X in the I do authorize box for Practitioner PIN e f using Self Select PIN put an X in the I do not authorize box Preparer Information Enter your site s unique eight digit SIDN in the PTIN field and check t
31. on the Favorites icon e Click Add e Enter the name you want the favorite to display Click OK Tax Wise Online Pre Filing Season 92 The first time you log in as ADMIN user The password will be your 20 digit registration code Anytime the password is reset it will reset to your registration code You will be prompted to create a new password Clientld User Name Password Forgot Password First Time Login You no longer are required to give your EFIN to all volunteers as part of the login process Instead of using the EFIN users are required to use a TaxWise client ID The client ID may be up to 9 digits Enter your client ID provided when software is delivered e Enter the User Name ADMIN e Enter your 20 digit Registration Code included in your software delivery for the password the first time you enter TWO e Click the Log In button You will be prompted to enter a new password Your Administrator password must be at least 8 characters in length and must conform to the following requirements Must be unique per user Must contain at least 8 characters made up of the following 1 10r more numbers 2 1 or more punctuation characters 3 1 or more upper case characters 4 1 or more special characters ie 9 amp e Can not contain login ID Re enter the new password e Select a security question Enter the security answer Read and review the license agreement
32. records DO NOT SIGN THIS FORM For Paperwork Reduction Act Notice see back of form Cat No 62766T Form 8453 2009 Exhibits 142 Exhibit 14 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return Form 8453 2009 General Instructions Purpose of Form Use Form 8453 to send any required paper forms or supporting documentation listed next to the checkboxes on Form 8453 do not send Forms W 2 W 2G or 1099 R Do not attach any form or document that is not shown on Form 8453 next to the CW Checkboxes If you are required to mail in any documentation not listed on Form 8453 you cannot file the tax return electronically Note Do not mail a copy of an electronically filed Form 1040 1040A 1040EZ or 1040 SS to the Internal Revenue Service IRS When and Where To File If you are an ERO you must mail Form 8453 to the IRS within 3 business days after receiving acknowledgement that the IRS has accepted the electronically filed tax return If you are filing your tax return using an online provider mail Form 8453 to the IRS within 3 business days after you have received acknowledgement from your intermediate service provider and or transmitter that the IRS has accepted your electronically filed tax return If you do not receive an acknowledgement you must contact your intermediate service provider and or transmitter Mail Form 8453 to Internal Revenue Service Attn Shipping an
33. section Enter 98765 This is the designated ERO PIN for volunteer sites and can be set as a default Do Not check the box below it e Tab to The income tax return and place an X in the box This can be set as a default e Tab to the section where there is the Date and the Taxpayer s PIN Only check the do not authorize box or boxes for the taxpayer s e After the return is completed and reviewed return to the Main Information Sheet and see if the return qualifies for Self Select PIN For sites using TaxWise software the software provides an indicator to identify the return as eligible for the Self Select PIN e f the return qualifies and the taxpayer s chooses to use the Self Select PIN complete the required information For users of TaxWise software the required information is on the Main Information Sheet The IRS uses the taxpayer s date of birth and last tax year s original Adjusted Gross Income AGI or Prior Year PIN to verify identity What are the guidelines for entering the original Adjusted Gross Income AGI When taxpayers sign their electronic tax return using the Self Select PIN method they must provide their original prior year AGI or prior year PIN for the IRS to validate their identity The prior year AGI is the amount from the taxpayer s prior year originally filed return as accepted by the IRS it is not the amount from an amended return or a math error correction made by the IRS In some cases
34. taxpayer information and privacy TaxWise software encrypts data stored in TaxWise however the same precautionary measures should be taken regardless of the software used Use of anti virus and firewall software is encouraged when connecting to the Internet to prevent unauthorized access Networking TaxWise Many sites are now successfully using simple Local Area Networks LANs to improve productivity and security Using LANs at sites is strongly encouraged A typical wired network configuration is shown below Workstation Printer Workstation Network Switch TaxWise Server and Workstation 25 Security A LAN provides numerous advantages especially to the e file site manager Better security only one computer actually holds the data e Only one computer requires TaxWise updates Only one computer needs to be backed up All networked computers have access to all returns when the network is running Quality Review can be conducted from any one of the networked workstations Printer sharing is easy as switches are not required Encryption Software sites using computers to prepare returns are encouraged to use whole disk encryption software to further protect taxpayer information in case of theft or loss of VITA TCE computers IRS loaned computers use SecureDoc software a whole disk encryption product which protects the data stored on the computer at the hard drive should the computer be lost or stolen Use
35. than the current and prior year you can contact CCH customer support desk for assistance The EFIN and Registration codes for loading prior year software are shown below Only volunteers trained in prior year tax law should prepare prior year returns Use EFIN 070743 for each year Enter this EFIN on the setup screen first Next register TaxWise with the code that corresponds to the release year 2000 HQLVTUUI 2001 LUPZXPPW 2002 FRLHKRHR 2003 MUOKMTJT 2004 DHBNAHNF 2005 MRLXKRXR 2006 OQKQEBNN 2007 QQF4 2223 QAM8 EB22 PF2C 2008 YYPC AAJT YJVG JBAA XXKN TaxWise Pre Filing Season 48 Setting Tax Form Defaults CCH will pre set most required Tax Form Defaults as identified in this Publication in TaxWise This should result in reduction in the time required for set up by volunteer EROs The pre set defaults will be set in the Admin User only Tax Form Defaults are used to enter information that users of TaxWise want to appear in all tax returns the ERO will need to enter the site s unique Site Identification Number SIDN and EFIN during set up If the site fails to enter the SIDN users will receive an e file warning message indicating an SIDN is required EROs will have the ability to set additional defaults and remove pre set defaults if desired See instructions below The pre set defaults are e Main Info Sheet required fields 1 Appropriate form to Use 1040 2 Custom
36. the Guest User Passwords are required for privacy and security Click on new on the Users tab to build a new user name e n the New User Screen type the user s name in the top left box Give this user a different password than used on the others TaxWise will automatically assign new users to the SuperUser Group Do not assign new users to Training Demo or Administrator Group You do not want to create real returns under training Click OK to accept the changes e Either click New to add another user or OK to save changes and close Security Manager NOTE Keep in mind when defaults are set in Admin they can be applied to all new tax returns either created in any existing User allowed to create returns or all new returns created in any new Users allowed to create new returns Admin controls Tax Form Defaults in all users and can set unique defaults for specific Users Users other than Admin must be authorized by Admin in Security Manager to modify their own defaults The process is automatic and you no longer have to use TaxWise Explorer to copy defaults to other Users If you need to modify a user change password delete user etc return to security manager select the user name s and select the appropriate action NOTE The transmitting computer will need to be preset with all user names and passwords for users that create the returns that will be transmitted from that computer
37. the IRS Currently CCH Small Business Services CCH the developer of TaxWise Software serves as the transmitter for all volunteer sites using IRS provided software Timely originating the electronic submission of returns 19 Ordering Software e Ensuring that any rejects are properly corrected in a timely manner e Submitting any required supporting paper document to the IRS e Providing copies to taxpayers Retaining records and making records available to the IRS Accepting returns only from taxpayers and Authorized IRS e file Providers Sanctioning Violations of the IRS e file requirements may result in a warning or the sanctioning of an ERO The failure of a ERO to comply with any requirement or provision outlined in Publication 3112 or Publication 1345 IRS e file Handbook for Authorized IRSe fileProviders of Individual Income Tax Returns or Rev Procedure 2007 40 which is updated information for Pub 1345 could result in sanctioning by the IRS Sanctioning may be a written reprimand suspension or expulsion from participation from IRS e file or other sanctions depending on the seriousness of infractions For more information refer to Publication 3112 Additionally Volunteer EROs identified on Form 8633 EFIN application as a request for a VITA TCE or Military Base EFIN must comply with the IRS SPEC Quality Site Requirements see General Guideline section for a list of the Quality Site Requirements Failure to comply with the
38. the the SPEC Territory Office NOTE The year round address field is not populated by the Third Party Data Store TPDS an IRS database that houses Electronic Return Originator ERO information to use once the mailing address 19 is no longer active It is currently used to indicate the physical location for required IRS e file record keeping purposes Line 1 i amp j Primary Alternate contact names gt Enter a primary amp alternate contact name phone number and fax number if applicable of a person that will be available to answer questions from IRS regarding their site during the processing year The IRS SPEC Territory Office should also be listed as an Alternate Contact if the site is not open year round in order for Andover to allow SPEC to make inquiries changes by phone to the EFIN application Line 2 Questions under Line 2 require applicant to check the YES or No box a Will applicant originate the submission of e filed returns to the IRS Check YES b Will applicant file as a Reporting Agent for Forms 940 941 Check NO Are you currently listed on the IRS Reporting Agent s File for this EIN Check NO c Will applicant transmit returns prepared by you or those of another ERO Check NO d Will applicant transmit individual or business income tax return information prepared by a taxpayer using commercially purchased software or software you provide through an on line Internet site Check NO e Will applicant write
39. you need e Run reports using the CCH databases which ensures the completeness of your report For detailed instructions click on the How do schedule a report link Suggested reports e Client List e IRS Electronic Filing Summary e IRS Summary Report acceptance Preparer Summary Report e Returns by Tax Forms with Schedules All reports designed as TWO reports Support and Resources e TaxWise Online User Manual e TaxWise Customer Support 1 800 411 6391 Tips for getting the most efficient Customer Service e Before contacting TaxWise Know your EFIN Be at your computer Write down the exact error message Describe the exact function you were performing when you received the error Know the SSN of the primary taxpayer when checking the status of a return Tax Wise Online Filing Season 118 End of Season Procedures Reports Login to customer support you will need your Client ID e Select My Information from the support homepage e Select Reports e Generate and Print the following reports Client List IRS Electronic Filing Summary IRS Summary Report acceptance Preparer Summary Report Returns by Tax Forms with Schedules Forward all reports to your local IRS SPEC office NOTE If you have not previously scheduled these reports click on the How do schedule a report link for assistance 119 TaxWise Online Post Filing Season Tax Wise Online Post Filing Season
40. you want to back up and click OK You can also use the Select All button in the lower left corner NOTE To select multiple names press and hold the Ctrl key and click the names TaxWise displays the Backing up from dialog box Racking up from C UTSOB USERS TEST 4 4 FileName SSN EIN Taxpayer Name 7 BT7WMSQH 459 45 9459 Returns Pub 4 ST9T3WP8 RET 157 15 7157 Returns QA 7 SITT7ANN RET 657 65 7657 Returns Doc 4 SIZVSQQE RET 359 35 9359 Reverse Test Unselect All v Wide Format Figure 17 2009 NOTE The list displays the selected users consecutively You can mark the Wide Format box to show detailed taxpayer information if you need to back up specific returns 4 Select the returns you want to back up from the list by doing one of the following Click each individual file to be included in the backup and click OK To choose list of sequential files click the first one press and hold the Shift key and click the last one and click OK To choose alist of non sequential files click the first one press and hold the Ctrl key and click additional files and click OK e Click the Select All button 5 Click OK 6 If you selected multiple user names repeat step 4 If this is the last user name proceed to the next step TaxWise displays the Select a directory where the current backup will be saved dialog box TaxWise Filing Season 70 Select a directory that contains the previous backup you wi
41. 5 990 1120 or 941 box please check the software format which applies 940 On line Non EDI 941 Non EDI On line Non EDI Yes No Has the firm to file bu tax ns or pay ZZ tax liabilites u S Interna s Please attach an expl for a Yes e Cat No 64225N Form 8633 Rev 7 2003 Exhibits xt Reference TaxWise Pre Filing Season EFIN Application Process Form 8633 Rev 7 2003 Page 2 7 Principals of Your Firm or Organization Do not complete this section if you are adding a new location or you checked a box on Line 3 Page 1 If you are a sole proprietor list your name home address social security number and respond to each question If your firm is a partnership list the name home address social security number and respond to each question for each partner who has a five percent 596 or more interest in the partnership If you are a partnership and no partners have at least 5 interest in the partnership list the name title home address social security number and respond to each question for at least one individual authorized to act for the firm in legal and or tax matters You may use continuation sheets If your firm is a corporation list the name title home address social security number and respond to each question for the President Vice President Secretary and Treasurer of the corporation The
42. 6 compatible printer Internet Explorer 7 0 with latest Service Pack Internet Explorer 7 0 with latest Service Pack Ethernet network card required for network installations only Mouse Adobe Reader version 8 1 or higher Adobe Reader version 8 1 or higher Required Browser Settings Security Level Medium JavaScript enabled Download files enabled Note Minimum requirements provide adequate performance for many users depending on computer configuration While TaxWise may run on configurations with the fewer resources CCH does not guarantee performance or capability Guidelines 14 TaxWise web site recommends 1 GB of RAM The minimum stated above is the minimum to ensure performance of the TaxWise software Strongly encourage any site planning to use TaxWise Online TWO to run the speed test link below from each computer at the site http speedtest taxwise com If the results of the speed test indicate the communication speed is less than 800 kilobites per second TWO may not be the best product choice for your site Communication speed has direct impact on user s satisfaction and the performance of this product Slow communication speeds represent slow response time Slow response time could increase the amount of time required to prepare a return 15 Guidelines Guidelines EFIN Application Process To use any professional software product you must apply to become
43. 7 Exhibit 11 VITA TCE Computer Loan PEOGFalTIs eie iei ent eis 138 149 Exhibit 12 Sample Declaration Control FGDOTIT oisi DE GIUM ER 139 Exhibit 18 Sample IRS Acknowledgement Report 140 Exhibit 14 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return eeeessssse 142 F Fixing and Resending Rejected Returns 84 Form 8158 Quality Review Sheet 135 Form 8453 U S Individual Income Tax Declaration for an IRS e file Return 35 Form 8633 Application to Participate in the IRS e file Program 125 Form 8879 IRS e file Signature 136 Form 13614 C Interview and Intake Sheet 131 G General Guidelines ssseeess 11 General TAD iiit etna ri roa suse reve rona U EC PEDE 40 H IalrelsllIe 1 de eR 7 Indirect Transmitter Tab sssse 43 Installation of State Software 50 63 64 Installing TaxWise seen 37 IRS Record Keeping esses 29 K Knowledge Base ssss 67 121 147 L Laptop Safety Security esssssss 28 M Mission StateMeNnt ccccccccesesseeeeeeseeseeeeeeeeeeees 1 Multiple EFIN S cccccceeeeeeeeeeeeeeeeeeeeees 20 47 Minimum Operation System Requirements 16
44. 93 TaxWise Online Pre Filing Season Adding New Users To add a new user to TaxWise Online use the following steps Click the Manage Users button TaxWise Online displays the User Manager window E User Manager Manage Users Web Page Dialog User Manager User Manager Create a New User Show Inactive Users Disable Remote Assistance Reset Dus Edit UserName firstName M L LastName Assigned Roles 1 Click the Create a New User link 3 Edit User Web Page Dialog rt Create User Create User User Name EO oo O y menm e Email Addess Is Active User fv Assign Roles Possible Roles Assigned Roles RetumPreparer e Enter a unique user name e Enter the first and last name of the preparer e Enter an e mail address required can be the volunteer s or Administrator s e Assign the appropriate role by clicking on the item in the Possible Roles column and then clicking on the right arrows to add it to the Assigned Roles e Click the Save button NOTE User names are case sensitive When users log on to TWO the first time their password is the username Users will then be prompted to change the password Tax Wise Online Pre Filing Season 94 The following table describes the roles that can be assigned to a user Roe scription Karine Allows all functions except for creating a new return Allows all functions except for creating new users This role can see all retur
45. A IRS Tax Year 2009 VOLUNTEER e file Administration Guide IRS Standards of Conduct Volunteer Return Preparation Program The mission of the VITA TCE Program is to provide free basic tax return preparation for eligible taxpayers Volunteers are the program s most valuable resource To establish the greatest degree of public trust Volunteers have a responsibility to provide high quality service and uphold the highest of ethical standards As a participant in the VITA TCE Program agree to the following standards of conduct will treat all taxpayers professionally with will not solicit business from taxpayers courtesy and respect assist or use the knowledge have gained about them for any direct or indirect personal will safeguard the confidentiality of taxpayer benefit for me or any other specific individual information will not accept payment from taxpayers will apply the tax laws equitably and for the services provide may receive accurately to the best of my ability compensation as an employee of a program Sponsor will only prepare returns for which am certified Basic Advanced etc will ensure the returns prepare follow the Intake Interview and Quality Review will exercise reasonable care in the use and Processes protection of equipment and supplies Tax Wise is a copyrighted software program owned by CCH Small Firm Services CCH All screen shots that ap
46. CH any time they connect to the Electronic Filing Center TaxWise Online Software Product TWO This web based software program is internet dedicated and performs best with high speed access TaxWise Support Site The TaxWise Support Site is the company s website that holds all your site information Use it to find latest news from Universal Tax System and the IRS to download Federal and State updates and to search the Customer Support Knowledge Base 147 Glossary TCE Tax Counseling for the Elderly The TCE program provides free tax counseling and income tax return preparation aimed at taxpayers 60 years of age or older Emphasis is on reaching older persons who are disabled or who have other special needs Although the focus of the TCE program is on older individuals assistance should be provided to all taxpayers provided the elderly are given priority service Many TCE sites offer free electronic preparation and transmission of income tax returns Toggle To switch back and forth between two options For example if you click the Close Tree View button while the TaxWise Tree is displayed the Tree will disappear Click this button again and the Tree is displayed Training Electronic Filing Center The electronic returns processing center that enables TaxWise users to practice e filing year round To send practice returns and receive simulated IRS acknowledgments users must log in to TaxWise as Training user name or any user name
47. Computer Double click on the drive where TaxWise 2008 is installed e Find the UTSO8 folder Double click on UTS08 e Find the Database Folder Double click on Database On a free space in the Database folder right click and choose Paste The EIN Database is now restored to TaxWise 2008 Restoring Returns to TaxWise 2008 from PMSD Login to TaxWise using the appropriate User Name e Select Tools e Select Restore from Disk A new window will appear prompting to Select the directory that contains the previous backup you wish to restore e Select the directory that contains the backup data to restore for example CD Drive D e TaxWise will prompt user to Put backup disk 1 into Drive E Insert disk in drive E and click OK A window will appear prompting user to Select User Names e Select the user name Click OK When you see the file names listed you know that the backup is okay e A window will appear stating Restoring to X UTSO8 Users User Name e n this window place a check mark next to all returns to restore and click Ok e TaxWise will then display the message 279 Restore Complete confirming that the restore process is complete TaxWise Pre Filing Season 66 Prior Year Carry Forward You must have received permission form customers last year to save and carry forward return information for the current year The advantage of using this data is that once you enter a social security
48. E 29 Practitioner nd Bi gore ER 29 Practitioner PIN Record Keeping Requirements eessssssssseseeeeeeennee 30 SelF Select PIN MOTOCGuacesamenondiduediupisdu a add xau a ato ida Gau equ nau adu aed eui d 31 Self Select PIN Record Keeping Requirements sese 34 Form 8453 Transmittal Document for an IRS e file return ceca 35 Frequentby Asked QUESEIOFS 2225 ada bei pota tubos edid dapes aaa vll R Deed dreading 36 oben e 36 TaxWise Pre FiliniG SCAB ON T T T 37 TaxWis amp Pup 37 Installation of TaxWise Software sess 37 Setup of TaxWise Software sssssssssssssssssseee eene nennen 39 Registering of SOM WANS usitata aee ERU okedizu aeaa GM Cue Daum ade cuba uu dnd 46 Transmitting Returns Tor Multiple EFIINS ntt nera eR RN a ita bna aka inda dnt pun un 47 Setting Tax Form EAM a a cette cea Re 49 Setting Print Packet Defaults iesnu aiee eaa aaa a a ae aa 56 User Name and Password SO CU y sssri coia egi cuu Dui AE 58 Test Connection snee E E R E autc E E dS REN 61 Downloading Federal Updates ivii inrsin da dle daaa riei 62 Downloads and Updates of State Software cccssscsssecssseesssseecesseensseseseseseeeseseneses 63 Transferring Federal and State Updates to Non transmitting Computers 65 Table of Contents continued Restoring Prior Year Date ussea
49. EZERE Zip code ATLANTA IRS only Figure 11 A 2009 Click in SSN field Press F3 to remove red No data to be entered in this field Click in PTIN or SIDN field Enter the SIDN e Click in Firm Name Type Site name as shown on Form 8633 Be sure the Print Signature box is checked This will print your site information on the signature line e Click in Firm Address Type in site street address e Click in EIN Press F3 to remove the red No data to be entered in this field Click in Zip Code Type in site zip code Check the IRS Only box this will change the P to an S in the PTIN field Press F10 to save and move to next form Schedule EIC Worksheet Open Sch EIC Worksheet e Go to bottom where Due Diligence is shown e Show all answers as No e Press F10 to save and move to next form Tax Wise Pre Filing Season 52 Setting Optional Report Defaults in the Preparer s Use Fields A commonly used report is the Preparer s Use Fields report The following are instructions for use of the Preparer s Use Fields While setting defaults in the Main Information Sheet complete the SIDN information in the preparer information section Then go to the Preparer s Use Fields directly below Suggested uses for these Preparer Use Fields Field 1 Volunteer s Initials no default needed next line Field 2 Quality Control Volunteer Initial
50. Exhibit 1 Useful Resources Publications Listed below are publications that will assist you if you have additional questions concerning e file To locate these publications go to e WWW irs gov e Select Individuals e Scroll to Forms and Publications on the left tree e Select Publication Number under Download Forms and Publications e IRS Publication 17 Your Federal Income Tax e IRS Publication 1084 IRS Volunteer Site Coordinator s Handbook e IRS Publication 1345 Handbook for Authorized IRS e file Providers of Individual Income Tax Returns e IRS Publication 3112 Application and Participation Package e IRS Publication 4299 Privacy and Confidentiality A Public Trust Other references not available at www irs gov e IRS Publication 4012 Volunteer Resource Guide e 2009 TaxWise Reference Manual Comes with the TaxWise software package e 2009 TaxWise Online Reference Manual Comes on the TaxWise CD Other Web Resources e Partner Page at www irs gov To get useful information invaluable during the filing season such as Quality Alerts What s Hot Tax Tips Frequently Asked Questions etc go to http www irs gov individuals article 0 id 111807 00 html e TaxWise Knowledge Base and Hot topics at the TaxWise Support site are useful reference tools These topics are available at www taxwise com Text Reference TaxWise Filing Season Quality Review 121 Exhibits Exhibit 2 Who Do I Contact
51. Federal tax return Please follow the instructions checked below We were unable to electronically file your Federal tax return The reason for the rejection is checked below Once you obtain the correct information please bring that information back to the volunteer site and we will retransmit your return We apologize for any inconvenience The name year of birth and or Social Security Number listed for is inconsistent with the information provided to us by the Social Security Administration You may need to contact the SSA for assistance in this matter L1 There is an error in the Employer Identification Number on the Form W 2 from Please contact this employer to verify that the number is correct La The IRS records indicate you were disallowed Earned Income Credit in a previous year You must file a Form 8862 Information to Claim Earned Income Credit After Disallowance L Other Please be advised that we were unable to electronically file your Federal tax return The reason for the rejection is checked below Please mail your return to the Internal Revenue Service You cannot file electronically due to the situation checked below You must mail your return Please be advised that this will change the date you were advised your refund would be issued We apologize for any inconvenience a The Social Security Number for has already been claimed on another tax return for Earned Income Tax Credit L1 Your dependent has alread
52. ITA and TCE programs while the other folder Computer Operation Resources stores documents about the specific computers on loan Helpful Numbers Volunteer Assistor s Hotline 1 800 829 VITA 8482 provides tax law assistance to volunteers working in the VITA or TCE programs Do not give this number to taxpayers IRS Taxpayer Assistance Line 1 800 829 1040 This number may be given to taxpayers who have questions about tax law or their account TaxWise Support 1 800 411 6391 or email help taxwise com Use this number to obtain help with loading TaxWise software using the program and transmitting the tax returns You must have your EFIN Do not give this number to taxpayers TaxWise Transmission 1 800 829 5945 to transmit returns via modem toll free Do not give this number to taxpayers This computer is loaned in support of VITA Volunteer Income Tax Assistance and TCE Tax Counseling for the Elderly programs It is the property of Internal Revenue Service The following items are included with the computer All items must be returned with the computer Exhibits CD Power Cord some power cords are in two pieces both pieces should be present External mouse amp mouse pad Battery this is generally already in the computer Prior to turning the computer on please charge the battery by plugging the computer into a power outlet for 24 hours Modem all computers are
53. N doesn t change previously submitted on a Form 8633 would check this box An EFIN needs to be entered in this field as well NOTE Changes to Form 8633 information that do not affect suitability can be made by a principal owner or Responsible Official by calling the IRS e help at 1 866 255 0654 The changes that can be made include addresses contact names and telephone numbers gt Add New Location Never check this box gt Reapply EFIN and or Previous EFIN this box would be checked if applicant was suspended or dropped from the program and requests reconsideration or continuation in the e file program The previously assigned EFIN needs to be entered in this field as well Line 1a Please check the box that describes your firm check one box only gt Volunteers Partners should check the applicable box that best describes your organization agency Line 1b Leave blank Line 1 c Firm s legal name gt Volunteers Partners should enter their site name followed by the volunteer program acronym i e VITA or TCE Example ABC Senior Center TCE Line 1 d Doing Business As DBA name if other than name in item 1c gt Because the DBA name is a searchable field within the Third Party Data Store TPDS and it houses all EROs information Volunteers Partners should enter the name of their SITE followed by the Site Identification Number in this field This 9 digit number starting with an S was provided to your
54. NNE MADISON ASHLEY MADISON ASHLEY SearchiFilter Returns CLARK CREIGHTON Return Tasks M ove Retums Prnt Returns Ready To Transmit Accepted Paper Retum Accepted Ready To Transmit Accepted Ready To Transmit Accepted Delete Returns TIN 105 297 2284 LANGSTON BETTY 11101 1884 YALE THOMAS Ready To Transmit Rejected E File Status 11 01 1955 YALE THOMAS h any 111 098 1407 YALE THOMAS Apply Clear gt 111 081507 YALE THOMAS Ready To Transmit The following page will be displayed showing the available returns for deletion Select the return for deletion and click the Delete button TJ Delete Returns Web Page Dialog Select retuens to dw wis 012 06 2707 JOHN DAVIDSON 012 106 0107 QUINCY BENNETT 015 10 0107 ODESSA PARKS 01910 010 MERCE BATES 019 3 gt 7599 SUSANNE DENISON 02110 010 ASHLEY MAD SON 028 10 0207 CREIGHTON CLARK 10527 2204 BETTY LANGSTON r r r r T 02146 31407 ASHLEY MADISON r r r r 1110116864 THOMAS YALE see onset aii A warning will be displayed select OK The Delete Returns Results box will display to confirm the deleted return s Click Close and the return s will be deleted from your list of returns on the Return page Tax Wise Online Filing Season 116 Restoring Deleted Returns TaxWise Online will restore the last edited version of a deleted return Select New Return from the toolbar 1 Ent
55. O TRANSMIT WAITING ON SIGNA The return stage can also be set when the return is closed from the Return list Simply select the stage in the Stage column from the dropdown list Keep in mind the return stages must be set as discussed in the TWO Pre Filing Season section of this publication Submitting Returns Submitting returns is almost effortless Returns can be submitted one by one or by batch from any computer To select the e files you want to submit use the following steps 1 From the Homepage select Submit e Files button 2 Click in the select box to select a return to be transmitted or select all 3 Click Continue 109 Tax Wise Online Filing Season Print Sets Select from 3 different types of print sets You have the ability to choose 1 print set of multiple print sets to be printed with each return 1 Login as ADMIN 2 Select the User Settings icon 3 Select Print Sets amp Settings User Setings Tax Preparer Select the collechons of forms to be pnnbed each time you pnnt ERO Administrator Setings Pick Lists Print Sets I Primary Forms Prints completed Federal and State forms excluding the Main Information Sheet the Interview Ratum Stages Sheet and worksheets Completed Forms Advanced Prints all completed Federal and State forms in the return Signature Forms Prints two copies of the Federal signature form requirad for elactrome fling Choose the applicable sets you want pri
56. Quality Site Requirements could result in removal from the IRS SPEC volunteer e file program and suspension of the EFIN TaxWise Software Ordering Only SPEC Territory Offices can place orders for TaxWise software Sites wanting to use TaxWise software should contact their local SPEC Relationship Manager Software orders can be placed annually October through January SPEC offers two software products for partner use TaxWise Desktop CD version which loads to users computers servers or TaxWise Online TWO a web based application The choice of products is made at the time the software order is placed and cannot be changed once it has been utilized Sites transmitting for multiple EFINS must be identified when the software order is made to ensure receipt of transmitting EFIN s also known as XMIT Codes see the section Transmitting Returns for Multiple EFINs in the yellow tab TaxWise Pre Filing Season Site administrators responsible for management of multiple sites may request and view reports in TaxWise for all Electronic Filing Identification Numbers EFINs or sites for which they are responsible through use of a Relational EFIN Using the Relational EFIN allows you to pull up reports for several sites at once without having to log in and out of the individual site Sites Administrators wishing to use the Relational EFIN process should notify their local SPEC Territory Office for more information on Relational EFINs see Relatio
57. Recordkeeping and Signature Methods Exhibits 124 Exhibit 5 Completed Sample of Form 8633 and Instructions 8633 Rev July 2003 Department of the Treasury Internal Revenue Service Form Application to Participate in the IRS e file Program For Official Use Only EFIN ETIN OMB Number 1545 0991 Please check the box es that apply to this application V New Revised EFIN Add New Location Reapply EFIN and or Previous EFIN 1a Please check the box which describes your firm Check one box only Sole proprietorship Partnership number of partners with 5 or more interest gt Limited Liability Company Limited Liability Partnership Corporation Federal Government Agency Personal Service Corporation State Government Agency Local Government Agency Credit Union Association Zg Volunteer Organization b Firm s Employer Identification Number EIN or Social Security Number SSN Leave Blank Cc Firm s legal name as shown on firm s tax return VITA TCE AARP Site Name d Doing Business As DBA name if other than the name in item 1c VITA TCE AARP Site Name SIDN e Business location address Country Street City State ZIP Code Country Code Site Location Street Address City State Zip Code f Business telephone number Fax Number g Mai
58. Saving the EIN Database for next year Copy EIN Database Employer dbf and Employer cdx These file contain the employer information used on W 2 and 1099s They are located in the Database folder a sub folder of the TW08 folder e Scroll to the Database folder and click to open it Locate the Employer dbf and Employer cdx files Right click on these files and select copy e Paste these files to the PMSD TaxWise Reports TaxWise reports required by the local SPEC as per local guidance need to printed before the software is deleted A wide variety of printable reports are available through TaxWise software See following example From the transmitting computer Logon as Admin Click on Reports Click on Reports List e Select The TW Report You Want e Check the dates and change as appropriate Click all 3 boxes under Report Options Click OK e Print the report 89 TaxWise Post Filing Season Other reports are available by accessing the TaxWise Report Server on the TW Support Web Site Refer to TaxWise User Manual or in this guide on the last page of the TaxWise Filing Season Section TaxWise Reports Deletion of Software Taxpayer data must be deleted from all computers including personal computers used in the program This data must also be removed from all flash drives CDs or floppy disks which have been used for backup transfer Prior to deleting any data it is suggested that
59. Select user name Admin Do not enter a password Click OK e f a screen appears with various tax packages only 1040 package is authorized Click on the box for Do Not Auto Show Click OK Go to Tools e Select Utilities Setup Options e Select Setup e Select Setup Options Company Tab Setup Options Figure 1 2009 39 Tax Wise Pre Filing Season e Enter your EFIN e Enter the contact name site name site address and contact telephone number For company name field enter your site name as shown on Form 8633 Do not complete the Federal EIN box Click Next General Tab Setup Options Star MY 1GCal INVOICE TIUmoer vt a Iv a Figure 2 2009 e f the site uses a network see Installing TaxWise to a Network covered previously and check Network under 1 above e The DCN default is 1 If you load TaxWise on more than one computer with the same EFIN you must use a different starting DCN for each computer to prevent duplicate DCN s On computer 1 set the DCN to 1 000 On computer 2 set the DCN to 2 000 On computer 3 set the DCN to 3 000 Use this DCN numbering procedure for all additional computers in your site This does not apply if you are networking the site Miscellaneous Options Only the middle box Display User Defined and Auto Populated history lists box should be checked Click Next TaxWise Pre Filing
60. TX volunteers also service two small towns Tax preparation services are provided through an arrangement with the local library community or senior center and are offered on an appointment only or as needed basis The volunteer does not have set days or hours when they will arrive at the two small towns Visits to the towns outside of the base site are ad hoc in terms of both frequency and location All transmissions of returns are performed by one computer located at the base site e A team of volunteers serve customers who either live in remote areas or who cannot travel to existing sites homebound Tax preparation services are provided on an appointment only or as needed basis All transmissions of returns are performed by one computer located at the base site Exception Two One day sites A partner or coalition who operates a tax preparation site also offers free tax preparation services at a one or two day site Criteria for using exception two 1 Partner or Coalition operates a regular tax preparation site 2 Site opened less than one week during filing season 21 Ordering Software Examples of sites that would qualify under this exception e A special event hosted by a partner or coalition using the computers and volunteers from their regular tax site Transmissions of all returns are done from one location one computer Example Kroger Midnight Madness e Free tax preparation services offered in conjunction with a co
61. Tax form defaults can also be copied to removable storage media for use in transferring the defaults to another computer e Delete Use this action to delete tax returns and other files When you delete a file the file is deleted permanently from your hard drive The files do not go to the Window Recycle Bin The files cannot be retrieved Beginning in 2008 this will delete all associated files except the db files e Move Use this action to move tax returns and other files from one user to another For more information on TaxWise Explorer refer to the TaxWise Reference Manual that comes with the software TaxWise Reports The TaxWise Reports menu item provides a variety of reports that are useful for management of the site To see a list of reports open the Reports menu item and choose the Reports List For descriptions of most reports click the Help button on the Select a Report to Print dialog box Then find the 1040 Report Descriptions under See Also By default reports are printed to the screen for viewing with the option to print to the printer for a paper copy User reports can also be created For more information see the TaxWise reference manual Management reports are also available on the TaxWise support site a part of www taxwise com The TaxWise Client ID is required to access the TaxWise support site The TaxWise support site includes the TaxWise Report Server Using this server it is possible to schedule preparatio
62. Wise Pre Filing Season 44 Color Setup Tab Setup Options From Date Full Year B Period EZ Employer Name O troie cae ee ee Business type Messun CC Press F1 for Help Figure 6 2009 The Classic Color Setting is recommended e f using the default color setting the following modifications are recommended Select My Custom Colors Select the Required Entry item and set the bottom borderline width to 4 Select the Calculated Entry item and set the bottom borderline width to 4 Select the Overridden Entry item and set the bottom borderline to 4 then set the color to light grey Click Finish to save work any time changes are made to Setup Options 45 Tax Wise Pre Filing Season Registering the Software When you close the Setup screens the Register Software box appears Register Software B EFIN Customer Number Registration Code z x mm EN Figure 7 2009 e Your EFIN should show in the first box If it doesn t return to the first setup screen and fill in your EFIN Enter your Registration Code from the Fulfillment Confirmation Slip Click OK e The TaxWise Login Page will appear If the Register Software screen does not appear Go to Tools e Select Utilities Setup Options Select Setup e Select Register Software NOTE Tax preparers sometimes receive an error message stating that the return is not regis
63. ace is needed please use page 4 and check here Paperwork Reduction Act Notice The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests The OMB Control Number for this study is 1545 1964 Also if you have any comments regarding the time estimates associated with this study or suggestion on making this process simpler please write to the Internal Revenue Service Tax Products Coordinating Committee SE W CAR MP T T SP 1111 Constitution Ave NW Washington DC 20224 z ASRAON Please continue on Page 2 Catalog Number 52121E Form 13614 C Rev 8 2009 1 131 Exhibits Exhibit 7 Form 13614 C Interview and Intake Sheet page 2 Section A To be completed by Taxpayer continued Part Ill Life Events Check Yes or No to all questions below LlYes L L No Yes No 1 2 If you are due a refund would you like a direct deposit If you have a balance due would you like a direct debit During 2009 did you or your spouse if filing a joint return ves Yes Yes ves Yes Yes ves Yes Yes Yes No No No No No No No No No No 3 4 5 6 Receive an Economic Recovery Payment from Social Security Administration Railroad Retirement ts 8 9 10 11 12 Buy a brand new vehicle If yes date of purchase Buy a home If yes closing date Have a fo
64. al Holiday December 26 2009 CCH Holiday December 27 2009 January 1 2010 Federal Holiday January 2 2010 January 3 2010 Hours 8 30 AM 6 00 PM EST Monday Friday 6 00 AM 8 00 PM EST Sunday Saturday 6 00 AM 12 Midnight EST Sunday Saturday 8 00 AM 6 00 PM EST Monday Friday 6 00 AM 3 00 PM EST Closed Closed Closed Closed Closed Closed Dates subject to change pending software availability TaxWise Toll Free Transmission TaxWise via E Mail TaxWise Website Internal Revenue Service VITA TCE Hotline for volunteer use only IRS e file Help Desk IRS SPEC Territory Office Enterprise Service Desk Help Desk State Department of Revenue State Volunteer Hotline State e file Help Desk State General Information State Tax Forms Distribution Center State Website Partner Point of Contact Contact Information for Taxpayers IRS Tax Help Where s My Refund Website IRS Forms and Publications IRS Taxpayer Advocate IRS Tax Help for Deaf TDD Social Security Administration Text Reference TaxWise Filing Season 123 1 800 829 5945 customer support taxwise com www taxwise com 1 800 829 8482 800 TAX VITA 1 866 255 0654 1 866 7HELP4U 1 866 743 5748 1 800 829 1040 Www irs gov 1 800 829 3676 1 877 777 4778 1 800 829 4059 1 800 772 1213 Exhibits Exhibit 4 Most Common Rejects Top 10 Reject Codes 504 Dependent s Social Security Number SSN must mat
65. ally through the use of personal identification numbers are available to all EROs With the practitioner PINs the taxpayer provides a PIN to the volunteer and signs Form 8879 IRS e file Signature Authorization granting permission to the volunteer for entering their PIN Print File A file ready to be sent to the computer printer Query To call up information from the database pertaining to specified returns Registration Code The unique 20 digit alpha numeric code assigned to a customer by TaxWise that unlocks the software Rejected Return An electronically filed Federal or state return that does not meet the requirements of the IRS or the state and has been rejected by the IRS or the state and cannot be considered as filed Glossary 146 Release See Version Restore The process of retrieving or copying information from a Portable Mass Storage Device Return File A file containing all tax data This file is not in a format readable by other programs Right Click Shortcuts Right click means to click the button on the right not left side of the mouse RTN Routing Transit Number The nine digit identifying number assigned to banks by the Federal Reserve Screen Resolution The visual quality of the text and images displayed on a computer screen expressed in pixels The higher the numbers the better the quality TaxWise is designed to display at a minimum screen resolution of 800 x 600 pixels per inch
66. and select No e Scroll to the Preparer Information section In the PTIN field Do not put anything in the first box Enter your 8 digit numerical Site Identification Number SIDN in the next box e Select the IRS only field this will cause the S to appear in the first box by the PTIN field Preparer Information Check to bill as a self prepared return C Preparer s ID Date Preparers name Printas signature C Preparer s SSN PTIN S 23011111 EIN Firm name Check ifalso ERO C Address Check ifself employed C Zip code Phone Email address Fax Non paid indicator RSony F e Refresh Save Crtl R NOTE No other information is needed in this section TaxWise added two new questions to the Main Info Sheet 1 Do you consider yourself or a member of your household a person with a disability yes or no and 2 Other than English what languages are spoken in your home Spanish Chinese Korean French Italian Vietnamese Japanese Polish Russian Other none Select Form W 2 e Tab to Federal Tax Withheld Press Ctrl Spacebar e Tab to lower left section of form where there are boxes for state information and Press Cirl Spacebar in first box Refresh Save Crtl R 99 Tax Wise Online Pre Filing Season Form 8879 Required Fields e EFIN at the top of the form e SIDN in the PTIN field the S should appear after the page if refreshed Check Print Signature box This box will be defaulted in Ta
67. ax Payments are correctly reported If direct deposit or debit was elected checking saving account and routing information match the supporting documents 12 Correct S DN is shown on the return Catalog Number 61027D Form 8158 EN SP Rev 8 2009 135 Exhibits Exhibit 9 Form 8879 IRS e file Signature Authorization rom 8879 IRS e file Signature Authorization P Do not send to the IRS This is not a tax return Department of the Treasury Internal Revenue Service gt Keep this form for your records See instructions Declaration Control Number DCN Taxpayer s name Social security number Spouse s name Spouse s social security number Tax Return Information Tax Year Ending December 31 2009 Whole Dollars Only Adjusted gross income Form 1040 line 38 Form 1040A line 22 Form 1040EZ line 4 Total tax Form 1040 line 60 Form 1040A line 37 Form 1040EZ line 11 Federal income tax withheld Form 1040 line 61 Form 1040A line 38 Form 1040EZ af 7 Refund Form 1040 line 73a Form 1040A line 46a Form 1040EZ line 12a Form 1040 SS Part line 18a Amount you owe Form 1040 line 75 Form 1040A line 48 Form 1040EZ line 13 5 LEE Taxpayer Declaration and Signature Authorization Be sure you get and keep a copy of your return Under penalties of perjury declare that have examined a copy of my electronic individual income tax return and a
68. ax Wise will appear Hold down the Ctrl key and click the desired user names Selected names will be highlighted Click OK and a list of the returns from the first User name will appear Click All Clients to select all returns from all the user names you previously selected Or Hold down the Ctrl key and click the returns you want to select Selected returns will be highlighted Click OK If you did not select all clients you will see the list of returns from the next user name Select the desired returns When you have selected all returns to bring forward processing will begin A confirmation message will tell you when the process is complete TaxWise Knowledge Base If problems are encountered with the installation process the TaxWise Knowledge Base and Hot Topics are good resources for answers TaxWise Knowledge Base is an extensive searchable database that contains answers to frequently asked questions If you have specific questions or problems with your software you can generally find answers by entering in a few key words in the search box This is the same database that CCH Customer Support uses 67 Tax Wise Pre Filing Season To find the TaxWise Knowledge Base you must be connected to the Internet You can go through the TaxWise program by e Click on the Customer Support tab Enter your Client ID Username and password Click on Login On the Latest News screen Click on Suppor
69. ay not be fully understood Some files can be made public through the use of this software Therefore all volunteers must ensure that non IRS computers are properly protected 8 Security Password Protection Taxpayer information stored on computers should have password protection to ensure prevent unauthorized access The ERO should work with the Site Coordinator and or volunteers to develop a system to ensure strong passwords are used and that passwords are changed periodically or as required to ensure taxpayer information is protected TaxWise software requires use of a strong password 26 e Do not post the passwords on or near equipment Do not put passwords in an automatic script routine or program e Sign off or lock equipment when not in use Use screen savers and automatic computer lock out after a preset period of inactivity Ensure information is not accessible to general computer users that share equipment The diligent use of strong passwords and encryption software will protect against unauthorized access to customer information Operating System Passwords all sites using computers to prepare returns are to protect access to the operating system with a password that uses strong password configuration Strong passwords are identified as a minimum of 8 characters in length and consisting of alpha numeric and symbolic digits Passwords should be changed periodically during the filing season Tax Preparation Use
70. ccompanying schedules and statements for the tax year ending December 31 2009 and to the best of my knowledge and belief it is true correct and complete further declare that the amounts in Part above are the amounts from my electronic income tax return consent to allow my intermediate service provider transmitter or electronic return originator ERO to send my return to the IRS and to receive from the IRS a an acknowledgement of receipt or reason for rejection of the transmission b an indication of any refund offset c the reason for any delay in processing the return or refund and d the date of any refund If applicable authorize the U S Treasury and its designated Financial Agent to initiate an ACH electronic funds withdrawal direct debit entry to the financial institution account indicated in the tax preparation software for payment of my Federal taxes owed on this return and or a payment of estimated tax and the financial institution to debit the entry to this account further understand that this authorization may apply to future Federal tax payments that direct to be debited through the Electronic Federal Tax Payment System EFTPS In order for me to initiate future payments request that the IRS send me a personal identification number PIN to access EFTPS This authorization is to remain in full force and effect until notify the U S Treasury Financial Agent to terminate the authorization To revoke a payment mus
71. cessing the production reports available at taxwise com for all the sites they support Each individual EFIN can only be included in one Relational EFIN Multiple levels of supervision can not include the same EFINs How it works Partners with oversight or management responsibility for multiple volunteer sites can have their EFIN flagged as the relational EFIN for each of the sites Once identified as the relational EFIN the partner can access reports through the Internet at taxwise com using their EFIN How to request Relational EFIN access At the time the software is ordered you should notify your local SPEC Relationship Manager of all the sites for which you provide management support or oversight The SPEC Relationship Manager will identify your EFIN and list each of the sites you are requesting relational EFIN access for when placing the software order If the request is not completed at the time the software order is placed it must be completed prior to the start of e file for the sites Do not confuse relational EFIN with transmitting for multiple EFINS See TaxWise Pre Filing Season section for information on transmitting for multiple EFINS All the relational EFIN permits is access to production and other statistical management reports available through TaxWise Note Sites with Relational EFINS must complete the Regional Office RO consent form in order to electronically file a tax return using TaxWise soft
72. ch data from the IRS Master File 507 Dependent s SSN of the Form 1040 A was previously used for the same purpose 501 Qualifying SSN of Schedule EIC and the Corresponding Qualified Name Control must match data from the IRS Master File 500 Primary SSN and Primary Name Control of the Tax Form must match data from the IRS Master File 502 Employer Identification Number of Form W 2 W 2G or 1099 R must match data from the IRS Master File 679 Authentication Record When the PIN TYPE Code equals S or O the Primary Prior Year Adjusted Gross Income or Primary Prior Year PIN must match the Primary Prior Yea Adjusted Gross Income or Primary Prior Year PIN on the IRS Master File 510 PRI SSN and or SEC SSN were claimed as exemption on the return and were also used as a DEP on another return 503 Secondary SSN amp Spouses Name control of the Tax Form must match data from the Master File 515 Primary SSN was used as a Primary SSN more than once 506 Qualifying SSN of SCH EIC was previously used for the same purpose Suggested Solutions Verify NAME amp SSN or ITIN Check Spelling amp Data Entry Verify info with client have client contact SSA to verify information Ask to see the Social Security Card s Verify SSN of the dependent If correct the return will need to be mailed Explain that this could be inadvertent error on a mailed return OR it is possible someone else may have knowingly claimed t
73. d Receiving 0254 Receipt and Control Branch Austin TX 73344 0254 Line Instructions Declaration control number DCN The DON is a 14 digit number assigned to each tax return It should be included in your acknowledgement message Clearly print or type the DON in the top left corner of each Form 8453 after the IRS has acknowledged receipt of the electronic tax return The first two digits are the file identification number and are always 00 The next six digits are the electronic filer identification number EFIN The next five digits are the batch number and the serial number The last digit is the year digit for returns filed in 2010 the year digit is O Example The EFIN is 509325 The batch and serial numbers are 00056 The DCN is 00 509325 00056 0 Name and address If a peel off name and address label was received from the IRS put the label in the name area Cross out any incorrect information and print the correct information Add any missing items such as an apartment number If a label was not received print or type the information in the spaces provided P O box Enter the box number only if the post office does not deliver mail to the home address Note The address must match the address shown on the electronically filed tax return Social security number SSN Be sure to enter the taxpayer s SSN in the space provided on Form 8453 If a joint tax return list the SSNs in the same order as th
74. d from the Social Security Administration SSA and to tax return information previously filed with the IRS e The IRS sends aregistration confirmation code via the U S Postal Service The Responsible Official must then login to e services within 28 days of the date on the letter and confirm registration by entering the confirmation code After the registration process is successfully completed the Responsible Official can sign and submit an IRS e file Application Security policy requires SSN and Date of Birth for the Responsible Official on all new and revised applications Security features advance the integrity of the e file system e The personal information provided on the e file application will be protected in the same way that the IRS protects all customer information Documents and or information given to the IRS and used for tax administration purposes by the IRS are return information protected by 26 U S C section 6103 However the IRS may be compelled to disclose certain information when requested under the Freedom of Information Act FOIA 5 U S C 552 The information that may be released includes the Responsible Official s name the organization name and the address but not the SSN and Date of Birth of the Responsible Official 17 Ordering Software The following information must be provided e Legal name verified with IRS and SSA records SSN verified with SSA records Date of birth verified with SSA
75. d into the CD Rom drive before you choose to backup If using CD R media you can backup returns to a directory on your hard drive and then burn the backup files to CD using your CD creation software However we cannot offer support for this due to the many different programs available Refer to your CD creation software vendor for documentation or help with that process If you re using Windows XP this task is easier When you insert a blank CD into your CD burner Windows opens a dialog box asking if you want to open a writable CD folder If you do this you can drag and drop files and or directories you want to burn into the folder Windows XP makes a copy of these files in a special staging area this could require a lot of disk space until it is time to burn the CD At this point you can still change your mind about any of the contents in the folder Simply select and delete any files or directories you don t want copied They are removed from the staging area only and your original files are not deleted To burn a TaxWise backup to CD you ll need to find the location on your hard drive where you saved the backup then drag the following files to the writable CD folder 1 BACKUP 001 2 BACKUP OPT When you re ready to record just click Write these files to CD in the task bar to the left The CD Writing Wizard opens and prompts you for a label for the CD You can enter up to 16 characters Click Next and the wizard display
76. d the File Name e Write the File Name down for later e Select Tools e Select Utilities Setup Options e Select File e Select Reset DCN for Return e TW displays the Enter SSN dialog box e Enter SSN of return and press the Tab key which takes you to the second box e Enter the modified File Name by eliminating the 9l and deleting the period before RET Click OK TW displays the Return to Reset select the check box and click OK you can only reset one return at a time Open the return e Run Diagnostics Create a new e file Follow steps for Transmitting Returns If you receive a Duplicate DCN reject Be sure you review the text in the above box especially if you are transmitting for non networked sites Open the return e Run Diagnostics Create a new e file This will assign a new DCN to this return Follow steps for Transmitting Returns Contacting CCH Customer Support Tips for getting the most efficient Customer Service Before contacting TaxWise Know your EFIN and Client ID Be at your computer Write down the exact error message Describe the exact function you were performing when you received the error Know the SSN of the primary taxpayer when checking the status of a return e CCH Customer Support 1 800 4 11 6391 Tax Wise Filing Season 86 TaxWise Explorer Only the ERO should use TaxWise Explorer It is used to move and delet
77. dedenentsseth ania edu ER R a 65 Prior Year Carry Forward T T m ER 67 TaxWise Knowledge Base MEME 67 TaxWise Filing SAS RT D E 69 Backing Up Returns Tor Transmission sci escieccusee inten tei aA Qusutadc aud qud ditas dude dA E DUAE 69 Fee SEPIA RENIN EDT E o Lm 76 Deleting Returns on Non transmitting Computers eeeseeeeeeeeeeeeeneennne 80 Transmitting FREUD TNS rU e 80 Transmission Iroubleshootng TOS scactaxt eas P 82 Getting AGI Wy SC SNS ES in tes secrets can a tele ane ceedsn nad dasa cance DU S ea Runden add 83 Fixing and Resending Rejected Returns 2 uiae recrear rua tnc iid arua adecuada 84 Fixing Duplicate Declaration Control Numbers DCN ccsscccesseeesseeeseeseesesseeessseeees 85 Contacting COH C stomer SUPPO essi ciue ess exo amie pEe ka A diano 0s ausu cons EERE 86 TaXWISSC EXPOS eee i Seceshass 2th a a aa a e 87 TaxWise Explorer Actions ccccceceeeeneeeceeceenaeeceesesaneceeeeaeaeeeeesenaeeseesaeaeeeeeseecenseesesenaees 88 BE IL Waleeplc RE 88 TaxWise Post Filng SAS Oeics Pee 89 End of Season Procedures mE 89 BackUp OF IMIGMaAllOn cecies aviv e aE a ra A EA e a EAE Ea 89 TAXWISS ise a aar a a a a r a A EA e eE 89 EQS STO CD SHOT ANS acta ss dca cea aaeei EEEE EE AE EEEE E Ea AI des 90 TWO Pre Filling SS CAS ONE actcusherien ictal ceca teres eaitdaicunige aaa 91 Com nication Speed for TWO nseries na aiea
78. dentlality 12 ien eett en tetra RR Enel 11 COMTACIS RETO TRE N 122 123 Client ID oeessesesesosssnnnnnnnnnnnrrrrrrrrrreeereeeesee 8 62 145 D Deleting Returns sseeecceeeceeeeeeeeeeeees 80 116 Deletion of Software sees 90 Direct Transmitter Tab eeeesssssee 44 Downloading Updates 62 63 Duplicate DONV s ccce 85 144 Diagnostic sssssseeeeeeeee 108 144 E e file Administrator Procedures 11 12 e file Quality Review susss 12 108 ERIN E E 8 Equipment Protection sccceeeeeeeeeeteeeeees 28 Electronic File 2 eter eorr te Cu ek YU 108 148 Exhibit 1 Useful Resources 121 Exhibit 2 Who Do Contact 122 Exhibit 3 Contact Information 123 Exhibit 4 Most Common Rejects 124 Exhibit 5 Completed Sample of Form 8633 and Instructions 125 Exhibit 6 Sample Reject Letter 130 Exhibit 7 Form 13614 C Interview and Intake Sheet sssseeeeesessseee 131 Exhibit 8 Form 8158 Quality Review Sheet 135 Exhibit 9 Form 8879 IRS e file Signature Authorization 136 Exhibit 10 e file Process Timeline 13
79. ding Puerto Rico income from this return e Return Type E File Only 97 Tax Wise Online Pre Filing Season e Third Party Designee e IRS only box will be checked e Form 8867 e Form 8158 Modifying the Return Templates with the Site Identification Number SIDN EFIN and site name and address information on Form 8879 is required Also setting the SIDN on the Main Information Sheet is a required default These defaults can not be pre set since the information and numbers are unique for each site To edit Return Templates use the following steps 1 Click the Edit button next to the new return template OO Jap TOD se E First create the template then Edit and last Assign to new users Unassgn Sena Delete Edit Name Default Users Description B Miltary v Users Reten Prepere X ciet Users My templates TaxWise Online automatically displays the Main Information Sheet Retard Montes Current AGH 10 090 4 381 Main Inform ation Sheet 2005 ent Kot d Grech fetum Saena This reum can befile2 on Fomm 10404 Chock appropr ate form vou sre us ng w 1040 C 10404 104082 C 040N5 C 1040NR EZ Looded Form Chwckonre C Spanish forms on the screen and prinied Spanish forms pended only Sr Your frst name Irita Lestname Sufix Your S ringa JOINT fourm onteryourccourzot Arst namne Iita Last name if diferera tom yours Malling address Namo lina 2 U5e bor cero cr Prese
80. e An updatethatis not required to beloaded by IRS TaxWise Software Users Aminor update could include items such as banking small user interface changes and enhancements Minor updates will only be posted to the CCH Customer Support site and accessible by Internet users However minor updates are included in the next major update Modem A device that permits the transmission and reception of computer data over telephone lines Network A series of microcomputers cabled together Networks may share a common file server or be peer to peer depending on the operating system Option Button A circular button on a window that allows you to select one of a mutually exclusive set of choices Override Feature used to enter another number or word in place of the value automatically calculated MUST BE USED WITH CAUTION Password A security tool used to identify authorized users of a computer program or computer network Each user name added to the TaxWise system must be assigned a password to prevent unauthorized users from logging into TaxWise Passwords are set up in Security Manager in the Utility program Pending e files Electronic return files that have been transmitted and are awaiting acknowledgment from the IRS PMSD Portable Mass Storage Devices any data storage media that can be removed from the computer such as CDs floppies flash or jump drives Practitioner PIN Program Methods for signing a tax return electronic
81. e from any print packet If you are preparing state returns you must add the state forms to the appropriate packets after the states are installed on your system To add the forms separately click on the plus next to the US Federal or specific state to expand the list select the desired forms one at a time or you can select multiple forms by holding down the CTRL or Shift key Once you have selected the forms you want click the Add button To remove forms from a print packet select the desired forms from the box on the right and click Remove The forms will be moved to the Available Forms box You can use the Ctrl or Shift keys the same as explained to add forms 57 Tax Wise Pre Filing Season Highlight the following forms and click the remove button to take them out of the list that will be printed e Main Info e Interview e 1040 Worksheet Wkt 1 1040 Wkt 2 e 1040 Wkt 3 e Sch EIC Wkt e W 2 e W 2G e W 2GU e 1099G Wkt 1099 MISC e 1099R Keep in if using simplified rule to track pension balance Any other form not needed Changing the Number of Copies to Print e Select the desired form or forms in the box on the right Click the up and down arrows in the Copies box to increase or decrease the number of copies to print in a packet or right click to open an increase decrease box Clicking the up arrow in the Copies box does not work in all versions of Windows 2000 and Windows XP Professi
82. e Field 9 Preparer Use Field 10 TaxWise Online Pre Filing Season 102 Once you complete the entries for the specified Preparer Use Field you can select another Preparer Use Field from the drop down box and repeat steps If you want to make the Prep Use Field required for all returns select the Required box on each Preparer Use Field that is formatted Once you have made all necessary additions and or changes click on the Save and Close button NOTE If the dialog box does not close after selecting the Save and Close button review your entries to make sure they do not exceed the maximum number of characters 103 Tax Wise Online Pre Filing Season Tax Wise Online Pre Filing Season TaxWise Online Homepage The following illustration depicts the TaxWise Online Homepage while logged under the ADMIN Return Preparer user Web Resources Sate Tax amp toc Mabama Deparment of Severus no reo Capa nent of Severe i e Cakinenta Franchice Tax Board CALR Demet mies 2 BECIS Connext out Department cf Revenue Seroces Oskzeurs Offs of Tas and favors e Duatoct of Columbus Offcs of the Chief franca Offcer Cassan DOrst mens of Faves Hemet Department cf Taxation e liros Depart ef Revenus a th lznalararlDaci ot Egresos Xarsas Dec artent of Revenue Ken Denar cf He e manana Ceoartment of Sevens Mans farstes Zio Massachusetts Dapartmert af PENRI Ma
83. e Post Filing Season 90 Communication Speed for TaxWise Online TWO Anyone using TWO should run the speed test using the link below http speedtest taxwise com TaxWise e Select your internet source e g Cable DSL etc e Select your region e Enter your EFIN If you do not have an EFIN assigned to you enter the generic EFIN 070743 e Click Start a test button This test should be performed on each computer planning to use TWO If the results of the speed test indicate the communication speed is less than 800 kb per second TWO may not be the best product choice Communication speed has direct impact on the user s satisfaction level Slow communication speeds represent slow response time Slow response time could increase the amount of time required to prepare a return CCH recommends communication speed of 800 kb or greater when using TWO Browser Settings for TWO TWO Printing Security Requirements Microsoft Internet Explorer stores files created in Adobe in a Temporary Internet Files folder TWO creates returns in Adobe If the default setting in Microsoft Internet Explorer is not set to delete the temporary internet files when the browser is closed these returns will be stored in this temporary internet file folder It is critical that TWO users check and set this default in Microsoft Internet Explorer 9 Tax Wise Online Pre Filing Season Here is the way to check and set in Internet Explorer 1 Open Int
84. e document to e file a return A newly designed Form 8453 will be used to transmit specific supporting documents that cannot be e filed Those paper forms schedules and supporting documents include e Form 1098 C Contributions of Motor Vehicles Boats and Airplanes or acceptable documentation required Donor Documentation e Form 2848 Power of Attorney and Declaration of Representative only for an electronic return signed by an agent Form 3115 Application for Change in Accounting Method Form 3468 Investment Credit if Historic Structure Certificate is required Form 4136 Credit for Federal Tax Paid on Fuels if certificate and or reseller statement is required e Form 5713 International Boycott Report Form 8283 Noncash Charitable Contributions Section A if statements required or Section B Donated Property Form 8332 Release of Claim to Exemption for Child of Divorced or Separated Parents or similar statement Form 8858 Information Return of U S Persons With Respect to Foreign Disregarded Entities Form 8864 Biodiesel and Renewable Diesel Fuels Credit if certificate and or reseller statement is required Form 8885 Health Coverage Tax Credit e Schedule D 1 Continuation Sheet for Schedule D Form 1040 or acceptable substitute if the taxpayer elects not to include their transactions on the electronic STCGL LTCGL Records Worksheets 1 through 4 from Pub 517 Social Security and Other
85. e file software Check NO f Will applicant use an Intermediate Service Provider Check NO Line 3 Check the appropriate Non Profit box that applies to applicant s program participation gt Check either the VITA or TCE box as appropriate Line 4 Check the individual and or business form types applicant will e file gt Check the 1040 box For Volunteers Partners that prepare state returns the State Ack box should also be checked Line 5 If applicant is a transmitter software developer and checked the 940 or 941 box check the software format which applies gt Leave this field blank Line 6 Has firm failed to file business tax returns or pay tax liabilities under IRS laws gt Leave this field blank Line 7 Principals of Your Firm or Organization gt Leave this field blank Not for profit services are not required to enter information in this field Line 8 Responsible Official Exhibits 128 Instruction for Volunteer Sites to Complete Form 8633 A Responsible Official is defined as gt An individual with responsibility for and authority over the operations at designated sites gt An individual who is the first point of contact with the IRS and has the authority to sign revised applications An individual who is responsible for ensuring that all requirements of the IRS e file program are adhered to The requirements for participation in the IRS e file program are outlined in the Revenue Pr
86. e first names Payments Do not attach a payment to Form 8453 Instead mail it by April 15 2010 with Form 1040 V to the IRS at the applicable address shown on that form If a Form 1040 V is not available see the instructions for your tax return for other ways to get forms or you can go to the IRS website at www irs gov Form 2848 An electronically transmitted return signed by an agent must have a power of attorney attached to Form 8453 that specifically authorizes the agent to sign the return Divorce decree or separation agreement If the divorce decree or separation agreement went into effect after 1984 and before 2009 the noncustodial parent can attach certain pages from the decree or agreement instead of Form 8332 To be able to do this the decree or agreement must state all three of the following 143 Page 2 1 The noncustodial parent can claim the child as a dependent without regard to any condition such as payment of support 2 The other parent will not claim the child as a dependent 3 The years for which the claim is released The noncustodial parent must attach all of the following pages from the decree or agreement Cover page include the other parent s SSN on that page The pages that include all of the information identified in 1 through 3 above Signature page with the other parent s signature and date of agreement Note The noncustodial parent must attach the req
87. e tax returns and copy move and delete other files in a user s directory If Admin is used as the login all users can be accessed To open TaxWise Explorer e Select Tools e Select Utilities Setup Options e Select File e Select TaxWise Explorer TaxWise Explorer i x Look in TIN Package Statistics EH USERS 515 715 TOU Individual SSN EIN 0 off ADMIN 359 35 9359 1040 Individual fisrisnsy GUEST 459 45 9459 1040 Individual 157157157 O Kim 657 65 7657 1040 Individual ae A iude qa returns 3 Teresa CQ TEST Return Type Ec TRAINING e SSS E X My Computer Created 08 08 2008 Restrict file list to 1040 Individual j Last Edited None 08 08 2008 one Last Printed TIN 15715 7157 t Copy to an amp Preparer ID Rename to De Action Figure 32 2009 Left side of screen Click Users to open the list of User Names e Click on a user name Middle of screen Restrict files list to has a pull down menu Choose 1040 Individual e Action Select an action to perform copy delete move e Select files you want to copy delete or move e Click the button on the bottom to perform the action 87 Tax Wise Filing Season TaxWise Explorer Actions Copy Use this action to copy Tax Form Defaults Private Form lists Form Print defaults and History lists from one user to another You cannot copy tax returns to another user
88. eceived EFINs 999200 999300 and 999400 will receive a registration code and XMIT code When loading the software for EFINs 999200 999300 and 999400 only the EFIN and registration code are required After loading the software for EFIN 999100 complete the Setup Screens and register the software as the steps have previously shown Also setup defaults and USER Names for the specific site Then EFIN 999100 will need to 1 Go to Tools Select Utilities Setup Options Select Setup Select Register Software Delete EFIN 999100 and enter EFIN 999200 tab to the Registration Code field and enter the associated Xmit Code oa A O N 6 Repeat steps 4 amp 5 and check OK after each entry for each additional EFIN that 999100 will be transmitting returns for Note You must enter defaults and USER Name for each site associated with each EFIN separately Register Software B EFIN Customer Number Registration Code o z mm cnet tee Figure 8 2009 47 Tax Wise Pre Filing Season e f you did not indicate the transmitting EFIN when ordering software or you did not receive your XMIT code with your order you can contact the TaxWise Customer Service Number 1 800 411 6391 or your local SPEC Relationship Manager for assistance Prior Year Software EFIN and Registration Codes NOTE The TaxWise software product includes the current and prior year software If you need a year other
89. ectronic portion of the taxpayer s individual income tax return for processing and the reason for the rejection cannot be rectified the site coordinator or designee must take reasonable steps to inform the taxpayer of the rejection within 24 hours If the taxpayer chooses not to have the electronic portion of the return corrected and transmitted to the IRS or if it cannot be accepted for processing by the IRS the taxpayer must file a paper return In order to be filed timely the paper return must be filed by the later of the due date of the return or ten calendar days after the date the IRS gives notification that the electronic portion of the return is rejected or that it cannot be accepted for processing The paper return should include an explanation of why the return is being filed after the due date See Exhibit 6 Sample Reject Letter NOTE Administrator E filer or Super User has rights to have access to Mark as Ready to E file 115 TaxWise Online Filing Season Deleting Returns From the Homepage or the Return page as shown below click on the Delete Returns link T 0 gt New Opern Submit View n Tax Wise Return Retum e Filles Acks Templates Settings University Last Name First Name E File Statu 012 008 2707 DAVIDSON JOHN Ready To Transmit Accepted Snow Homepage 01230 0107 BENNETT QUINCY Ready To Transmit Accepted PARKS ODESSA Ready To Transmit Accepted BATES MERCIE Ready To Transmit Accepted DENISON SUSA
90. ed to create it just as it shows on the summary so that the returns can be accessed Information i 273 Restore complete Figure 31 2009 10 Click OK 79 Tax Wise Filing Season If you re attempting to use a burned CD to transfer a federal or state update that you downloaded from the Internet you do not need to use the Transfer Update options within TaxWise Instead just copy the executable update file from the CD TWUPDxx EXE to the desktop of the machine that needs the update Then double click the update just as you did on the computer where it was downloaded CAUTION A backup of all returns on the transmitting computer should be retained The e file administrator should store this backup in a secure location IMPORTANT At the end of the site s day all customer files should be removed from all site computers that are not secure Note that erasing customer return files does not remove all related customer information from the computer Deleting Returns on Non transmitting Computers Some sites choose to delete returns from non transmitting computers to prevent disclosure This is not required and is at the discretion of the site coordinator and e file administrator CAUTION Do not delete returns that have been backed up until you are sure that the backup disk can be restored to the transmitting computer Returns can be deleted from non transmitting computers using the TaxWise Explorer described later in this docu
91. ed on separate non networked computers using the same Declaration Control Number DCN a duplicate DCN will result and the IRS will reject the returns with duplicate numbers EFC Electronic Filing Center Is the TaxWise filing center you send your returns through to the IRS and receive acknowledgements EFIN Electronic Filing Identification Number An identification number assigned by the IRS to an electronic transmitter IRS Service Centers See IRS Submission Processing Centers IRS Submission Processing Centers IRS locations that receive electronically filed returns Prior to October 2002 these were called IRS Service Centers ISP Internet Service Provider A company that provides Internet access ITIN Individual Tax Identification Number A nine digit number issued by the IRS to be used by individuals who do not qualify for a Social Security Number 145 Glossary Login Page The page on which users enter their user name and password to gain access to the TaxWise program Includes links to information about using TaxWise forms training materials Customer Education TaxWise Customer Service and tax related web sites Major Update An update that is required to be loaded by IRS TaxWise Software Users A major update could include items such as tax law updates changes to the electronic file record layout etc Menu Command A command listed on a menu that activates a certain feature of the program Minor Updat
92. emoval of Form 8879 from the Print Packets The following procedures should be taken only when Self Select PIN option is used TaxWise software is programmed to print Form 8879 each time the Self Select PIN or Practitioner PIN method is used Per instructions for Form 8879 If the Practitioner PIN method is not used and the taxpayer enters his her own PIN Form 8879 does not need to be printed and retained To eliminate the automatic print of Form 8879 when the Self Select PIN is used edit Print Packets by taking the following steps e Go to Tools e Select Utilities Setup Options e Select Setup e Select View Edit Print Packets Highlight the Pin Auth form on the right side under Selected Forms to Use Right click and choose Remove CAUTION TaxWise software users Do not delete Form 8879 from your TaxWise Tree The information contained in this form must be included in the e file This method allows taxpayer s to input a 5 digit PIN to electronically sign their return The taxpayer s is not required to sign any other documentation to validate the e filed return When the following has been accomplished the customer s enters a 5 digit PIN which qualifies as the return signatures s Return has been quality reviewed The customer s agrees with the return The customer is eligible to use the Self Select PIN method ast year s AGI or the Prior Year PIN is entered Re
93. equipped with internal modems Network connecting cord computers include internal networking and a connecting cord is furnished in the event the equipment will be networked Computer carry bag Please save the box and packing materials for reuse when returning equipment at the end of filing season A return UPS shipping label is included for returning the equipment to Internal Revenue Service VITA TCE Depot 1040 Waverly Avenue Stop 800 Holtsville NY 11742 For pick up of equipment call UPS at 1 800 833 9925 Use this number only If you call any other number you may be charged a 10 pickup fee for which you will not be reimbursed Publication 4390 Rev 6 2009 Catalog Number 38843P Department of the Treasury Internal Revenue Service www irs gov 138 Exhibit 12 Sample Declaration Control Report Ver 2 Declaration Control Report Training TaxWise 2007 TERESA S TAXES 8 10 2009 10 10 24AM EFIN 070743 Contact name amp number Teresa 404 555 XXXX Audit SVC TIN Name Refund PrepFee BnkPrd ST PIN Type Shield CTR Fed DCN 311 XX XXXX ACK TEST 2 150 00 0 00 PIN X 3120000CXXXX X Grand Totals 139 Exhibits Exhibit 13 Sample IRS Acknowledgement Report Ver 3 Acknowledgements Training TaxWise 2009 8 20 2009 12 53 5651PM IRS Acknowledgements e file Sig Debt ACH EIC SVC TIN Name Refund Type Status ST Doc Ind Debt Ind CTR DCN IRS Filename A718191108A EFIN 070743 311 XX XXXX ACK TEST 2 150 Re
94. er 1 Create e file Take corrective acdtion as necessary until reject is Transmit resolved Return Return is Get IRS Return is REJECTED 4 Acknowledgements ACCEPTED within 24 48 Hours Follow state procedures as appropriate Send 8879s to Send 8453s to IRS SPEC IRS within Processing specified Center SPEC timeframe if applicable within 3 days End End 137 Exhibits Exhibit 11 Publication 4390 VITA TCE Computer Loan IMPORTANT INFORMATION READ FIRST VITA TCE COMPUTER LOAN PROGRAM A IRS FOR PASSWORD ASSISTANCE PLEASE CONTACT YOUR LOCAL SPEC TERRITORY OR AARP COORDINATOR OR REFER TO YOUR WELCOME LETTER FOR YOUR PASSWORD Reporting a Problem Phone IRS Computer Support 1 866 743 5748 select Option 2 for information technology support or email mits eues enterprise service desk irs gov Do not give this phone number to taxpayers E mail mits eues enterprise service desk irs gov State in the e mail to assign the ticket to the NEA VITA group Include in the e mail Your name address and phone number Name of original recipient Barcode and serial number If all the above is not provided it will delay the handling of your request Helpful Files Two folders are included on the computer My Documents icon One folder VITA TCE Program Resources stores documents used in the V
95. er SSN twice for validation e Select Go to Interview or e Select Go to Tax Forms Select Close to cancel the process Enter the SSN for the retum you wish to create Social Security Number m eeccceses Confirm Social Security Number 400 99 1 148 Gow TerFome Cosa 2 You will be prompted to restore the previously deleted return Select Restore Return to the last edited version of the deleted return e Select Create New Return to start a blank return e Select Close to cancel the process A return with the TIN 400 99 1146 has previously been deleted Would you like to Restore the deleted retum or Create a new retum 117 Tax Wise Online Filing Season Scheduling Reports TWO reports will run from the Report Sever on the customer support site Or you may click on the reports button located on the toolbar Use the following URL to access the support site https support taxwise com To login to the support you will need your Client ID provided with your TWO software shipment e Select My Information from the support homepage e Select Reports The Customer Support site provides a variety of reports CCH runs the reports you have subscribed to after business hours and makes them available to you to download the next day By using the My Reports feature you can e Download reports to Excel or another application that imports or opens CSV comma separated value files e Print only the reports
96. er Support tab and go to the update link All updates will be at that site and you can select the ones you need NOTE During the peak e file periods getting updates could take longer to download during the daytime hours Many EROs have found that it is less time consuming to download during non business hours Downloads and Updates of State Software When your primary state becomes available the one used in your EFIN address it will be automatically downloaded to your EFIN mailbox for retrieval If the state software is not available for download by mid January follow the instructions below for ordering state software Since each state has its own requirements volunteers should be familiar with their state s revenue procedures To retrieve your state software click on the Get Acknowledgements and Updates in the drop down box on the TaxWise home page If State Software is available it will download and automatically install Instruction for Downloading State Updates Once you have installed your state software the State Updates will apply automatically If the automatic install doesn t occur follow the steps below 63 Tax Wise Pre Filing Season From the TaxWise homepage www taxwise com e Select the Support Login Enter your Client ID username and password Click on Download in the blue bar at the top of the screen Click on the State Updates link to the right of Product Updates Click on the
97. ernet Explorer 2 Select Tools from the top line menu 3 Select Internet Options 4 In the window that appears select the Advanced tab 5 Scroll down to the Security section of the Advanced tab 6 Place a check in the box labeled Empty Temporary Internet Files when browser is closed 7 Click Apply then OK The required Browser settings are e Security Level Medium e JavaScript Enabled e Download files Enabled Internet Options EN 12 x General Security Privacy Content Connections Programs Advanced Seti Securly 7 Allow active content from CDs to run on My Computer C Allow active content to run in les on My Computer C Allow software to run ot install even if the signature is invalid Check fot publisher s certificate revocation DD Check foc server certificate revocation requires restart Check for signatures on downloaded programs C Do not save encrypted pages to disk Empty Temporary Intemet Files EHE Enable Integrated Windows Authentication requires restart Enable Profile Assistant Eg Use SSL20 E Use SSL 30 O Use TLS 1 0 Wam about invalid ste certificates Warn il changing between secure and not secure mode gt Restore Defaults Setting Up TaxWise Online We recommend setting TWO as a favorite in Internet Explorer The following steps will assist you Open Internet Explorer e Type https twonline taxwise com in the address line Click
98. ers name address phone number date of birth and occupation designed as required fields Are you excluding Puerto Rico income from this return Return Type E File Only Third Party Designee IRS only box will be checked Preparer s Use Fields 11 and 12 for Language and Disability Schedule A Detail linked to the Schedule A e Interest and Dividend Statements linked to the Schedule B e W 2 e Schedule EIC Worksheet e Form 8879 IRS only and Print Signature boxes will be checked e Form 8867 Do Not Use box will be checked e Form 8158 Setting defaults for the Site Identification Number SIDN EFIN and site information on Form 8879 are required Also setting the SIDN on the Main Information Sheet is a required default These defaults can not be pre set since the information and numbers are unique for each site NOOR WO The following commonly used defaults are optional Form 1040ES Schedule D Preparer s Use Fields Capital Gain Wkt Form 1099 R Schedule C EZ To set Tax Form Defaults e Log into TaxWise using the user name ADMIN to change tax form defaults NOTE You should set these defaults before you add user names so that settings can be applied to all users If logged into TaxWise return to the Home Page and click on change user Change user to ADMIN Click on Tools e Select Edit Tax Form Defaults e Highlight 1040 Package Click OK Click Yes
99. es repeat step 4 If this is the last user name proceed to the next step TaxWise displays the Select a directory where the current backup will be saved dialog box 73 Tax Wise Filing Season Backing up from C UTSO8 USERS TEST 4 4 REIS 459 45 9459 Retums Pub 7 SIST3WP8 RET 157 15 7157 Returns QA Z 8ITT7ANN RET 657 65 7657 Returns Doc Z 8IZVSQQE RET 359 35 9359 Reverse Test Figure 23 2009 7 Select the drive and directory where you want the backup to be saved and click OK You can type the complete path in the Location box or select a drive from the Drives box click the arrow for a drop down menu of drives on your system and a directory from the Directories box NOTE During the backup process TaxWise displays status messages in the bottom left corner of the TaxWise status bar TaxWise displays the Information dialog box when the backup is complete 278 Backup complete Figure 24 2009 8 Click OK 9 Remove the removable media storage TaxWise Filing Season 74 If you are experiencing backup problems you might want to try the following e f you are running Guard Dog disable it while making backups When you are backing up to a CD writer you must remember 3 things 1 You must use a CD RW to perform a backup within TaxWise You cannot backup to a CD R from within TaxWise because it does not recognize it as a drive 2 The CR RW must be formatted as a Direct CD 3 The CD RW must be inserte
100. first file hold down the Shift key and click the last file To select certain files hold down the Ctrl key and click on each file that needs to be viewed e Click OK Click the Details button to display the full acknowledgement Click the Print button to print the Acknowledgement Report TaxWise will automatically print the reject details when the Acknowledgement Report is printed Check the Acknowledgement Report for acceptance of the federal and state returns SSNs Refund Balance Due amounts PIN and Debt Indicators The DCR report is another source to verify this information If the DCR report differs from the Acknowledgement Report this is an indication there is a problem UTS Customer Support needs to be contacted for assistance The Acknowledgement Report should be retained for recordkeeping purposes and end of season reporting The DCR report can be shredded once it is verified that the Acknowledgement Report shows that return s have been accepted See Exhibit 13 for an example of an Acknowledgement Report NOTE It is important to review ALL data on the Acknowledgement Report 83 TaxWise Filing Season NOTE Occasionally you will transmit a return that is not able to be processed at the Electronic Filing Center EFC the return will not be processed An EFC reject will be sent back to be downloaded the next time the transmitter connects to the EFC It is very important that you process all CCH EFC rejects T
101. ftware to end of the season procedures The day to day procedures of backing up return files transmitting returns getting acknowledgements working rejects and processing documents Forms 8879 IRS e file Signature Authorization and Forms 8453 U S Individual Income Tax Transmittal for an IRS e file Return are also part of the job description Every e file site must have at least one person who assumes the duties of the e file administrator There are forms in the Exhibit Section which may help the e file administrator establish procedures for the site including examples of information that may be needed for a particular site Privacy and Confidentiality Guidelines All volunteers must sign a Form 13615 Standards of Conduct upon completion of training Form 13615 is provided through Form 6744 Volunteer Test Retest Publication 4299 Privacy and Confidentiality A Public Trust or Link and Learn Taxes and strictly adheres to the Privacy Act Notice of 1974 Copies of signed forms should be retained at the site or by the partner Taxpayers utilizing VITA TCE site services provide personal information to the volunteers such as names addresses SSNs birth dates and bank account information Sharing this type of information makes them more vulnerable to for identity theft Taxpayers should be confident when visiting your sites that their information is safe Do not openly discuss taxpayers by name in the presence of other volunteers or o
102. han CD select the appropriate drive and follow the onscreen instructions Copying Setup 0 or Setup xxx from Disk to TaxWise 2008 Insert disk with Setup backup file into drive Double click on the My Computer icon or navigate through the start menu e Select the CD drive by double clicking on the drive e Highlight the Setup 0 or Setup xxx file e Right click and select Copy Change to drive where TaxWise 2008 is installed Double click the appropriate drive e Navigate to and double click on the UTSO8 folder Right click on a free space and select Paste The Setup file is now available for the TaxWise 2008 program 65 TaxWise Pre Filing Season Restore Group and User names Password 08 and SStorage 08 to TaxWise 2008 Double click on the My Computer icon or navigate through the start menu Double click on your CD Drive Highlight Password 08 and SStorage 2008 right click and choose Copy e Go back to My Computer Double click on the drive where TaxWise 2008 is installed e Find the UTSO8 folder Double click on UTS08 On a free space in the UTSOS folder right click and choose Paste Your User Groups User Names and all passwords are now restored to TaxWise 2008 Restore EIN Database Employer dbf and Employer cdx to TaxWise 2008 Double click on the My Computer icon or navigate through the start menu Double click on your CD Drive e Highlight Employer dbf and Employer cdx right click and choose Copy e Go back to My
103. hange their password every 90 day Do not prepare returns using the Guest user name To completely restrict TaxWise from unauthorized users you must assign a password to all User Names including Admin Guest and Training Assign a password to the Admin User Log in using Admin e Go to Tools e Go to Utilities Setup Options e Select Setup e Select Security Manager Click on Users tab Click on Admin e Click on Modify button Enter a password Be sure it is easy to remember and meets the requirements above WARNING Do not forget the Admin user s password It cannot be recovered If you forget the password you will have to delete the password file which will delete all user name passwords You will have to reenter all users passwords If you need instructions for deleting the password files contact CCH Customer Support Click OK Click OK again TaxWise will go back to the Login Page Log in using the user name Admin and the password you selected Return to Security Manager Assign a password to the Training User Click on Users tab Click on Training Click on Modify button Enter a password Click OK Click OK again TaxWise will go back to the Login Page Log in using the user name Admin and the password you selected Return to Security Manager 59 Tax Wise Pre Filing Season Assign passwords to all user names including
104. he IRS Only box TaxWise Pre Filing Season 50 Preparer Information Check to bill as a self prepared return C Prepare s ID Date Prepare s name Print as signature Prepare s SSN PT El EIN Firm name Check if also ERO Address Check if self employed L Zip code Phone Email address Fax Non paid preparer indicator IRS only x Figure 10 2009 The IRS only box must be checked This will cause the S to appear in the first box by the PTIN field Enter your eight digit numerical SIDN in the PTIN field NOTE If the SIDN is not entered on the tax return Diagnostics will reflect a Warning notifying the volunteer Corrective action should then be taken to add the SIDN prior to creating the e file No other information is needed in this section Exception for some states if your state requires that a date be entered in the date field to the right of the preparer s name field select this field and press F3 Form 8879 Practioner PIN Program Type in your EFIN at the top of Form 8879 IRS e file Signature Authorization Figure 11 2009 51 TaxWise Pre Filing Season Scroll to Electronic Return Originator ERO Information at the bottom of Form 8879 Electronic Return Originator ERO Information ERO s ID Also paid preparer EL SSN PTIN Self employed L ERO signature Print signature L Firm s name iT TEENS EN REEREENEEE Firm s address WEE ST Prone EREERER
105. he 1 followed by a comma If you have call waiting you must disable it i e 70 followed by a comma before the 1 If you do not use the toll free number you will be responsible for long distance charges Read on screen notes about entering the telephone number Must have analog phone line to transmit by modem Please check with your phone company to verify Click Next 43 TaxWise Pre Filing Season Direct Transmitter Tab Setup Options Company General Printer Setup Indirect Transmitter Direct Transmiter Color Setup 1 IRS service center NONE Select and complete the setup information for each service center that you transmit to IRS services canin naa M oo ee ee dee ees NONE Tipps of IAPODEUNE Zee cc casi sais vanes neo ao anos Ed nares a sa oremun ecY ed a sa anna ca ae Electronic Transmitter ID Number ETIN This number is provid Electronic transmitter password provided to you by the IRS If you ARE CURRENTLY TESTING with the IRS servi Telephone number DEM ER E d Current transmission date 05 15 2005 2 Stand Alone state information NO Select and complete the setup information for each Stand Alone state name essem el ecllen3det CERRO MM Telephone number for NONE Save as Workstaton Defaults Cancel Help Figure 5 2009 e Volunteer Return Preparation sites do not have the option to Direct file Do not alter this screen e Click Next Tax
106. his dependent Can be a companion to Reject Code 504 However if the Qualifying Child listed for EIC is a dependent on page one of tax return and only Reject Code 501 verify source data for year of birth or verify with client the year of birth IRS only verifies year not month or day of birth Verify NAME amp SSN or ITIN Double Check Source Document Review NAME Control Based on the ACK Report determine if W 2 W 2G or 1099R If more than one determine from ACK Report which number Double check the source document If still incorrect contact payer or have client contact payer If still unable to resolve will have to mail the return This can be confusing This is one of the dependents on the return The dependent filed their own return and claimed their own personal exemption Check for Field Sequence Number 175 185 195 etc or Row to determine which dependent Return will have to be mailed if the taxpayer is entitled to the dependents exemption Verify NAME amp SSN or ITIN Double Check Source Document Review NAME Control Often a companion to Reject Code 507 Verify SSN on SCH EIC IF correct amp taxpayer is entitled to EIC the return will have to be mailed NOTE For more Reject Code information see URL Error Reject Codes http www irs gov efile article O id 173235 00 html gt and Publication 1346 Text Reference TaxWise Filing Season Fixing and Resending Rejects Text Reference IRS
107. his will let the transmitter know that the return was not sent to the IRS Example 1 If a Site is transmitting returns for another EFIN but they have not set up their software to transmit for multiple EFINs they will receive the email below The e file for SSN 012345678 transmitted by EFIN XXXXXX cannot be processed because the associated database update record has the following problem EFIN OOOOOQ is not the transmitter for EFIN XXXXXxX who prepared the return Please check your setup configuration recreate this e file and retransmit the return to CCH If this problem persists please contact Customer Service for help in correcting this problem Thank you Example 2 If a return is sent to the IRS and the transmitter tries to resend it prior to receiving the acknowledgement they will get the following EFC reject EFC Reject 12 Federal E File is already accepted or pending acknowledgement We have discarded the return Please note that if you resubmit a tax return before the original return is acknowledged we will discard the resubmittal If you are certain we do not already have the return please notify Customer Service Fixing and Resending Rejected Returns When a return is rejected it is noted on the Acknowledgment Report and the error code is noted on the Reject Report See Exhibit 4 Most Common Rejects and Exhibit 13 Sample IRS Acknowledgement Report The explanation of the reject will only show on the
108. ht click and then select Link Select the 1040 WK1 worksheet In the Taxpayer column select the field for Social Security received this year Press F3 then F10 to save and exit the worksheet Select Form 1040ES e Scroll to line 14 Check the box on line 14c and press the tab key Press F10 to save and move to next form NOTE If entries are not made on this form it will not print Schedule D and the Capital Gain Loss Transaction Worksheet Open 1040 PG 1 Form 1040 page 1 e Select the field for line 13 Capital Gain or Loss Right click and then select Link e Select Schedule D page 1 and then double click to open it e Select the first description field below the 1a Describe property column heading Press F3 then press enter Reselect 1a Right click and then select Link Open the Cap Gn Wkt Capital Gain Loss Transaction Worksheet or if this is not shown the NEW Cap Gn Wkt Capital Gain Loss Transaction Worksheet Press F3 on description field then enter e Press F10 to close the worksheet e Press F10 to save and move to next form NOTE If entries are not made on this form it will not print You can select any form and highlight default any field by hitting F3 Press F10 to save and close the form e After all changes are completed select File then Close Return to close the screens or you can click on the Closed Folder ico
109. ified historic structure or that such status has been requested Form 4136 attach the Certificate for Biodiesel and if applicable Statement of Biodiesel Reseller or a certificate from the provider identifying the product as renewable diesel and if applicable a statement from the reseller Form 5713 International Boycott Report Form 8283 Noncash Charitable Contributions Section A if any statement or qualified appraisal is required or Section B Donated Property and any related attachments including any qualified appraisal or partnership Form 8283 Form 8332 Release Revocation of Release of Claim to Exemption for Child by Custodial Parent or certain pages from a divorce decree or separation agreement that went into effect after 1984 and before 2009 see instructions Form 8858 Information Return of U S Persons With Respect to Foreign Disregarded Entities Form 8864 attach the Certificate for Biodiesel and if applicable Statement of Biodiesel Reseller or a certificate from the provider identifying the product as renewable diesel and if applicable a statement from the reseller Form 8885 Health Coverage Tax Credit and all required attachments Schedule D 1 Continuation Sheet for Schedule D Form 1040 or a statement with the same information if you elect not to include your transactions on the electronic short term capital gain loss or long term capital gain loss
110. ile Follow prompts TaxWise Pre Filing Season 62 Federal updates must be processed in their numerical order however for state updates only the latest update needs to be processed since it contains all cumulative changes The CD for TaxWise also contains install files for the latest version of Internet Explorer and the Adobe Acrobat reader If the latest versions are not on the computer these programs should be installed Disable any antivirus software during installation Note Always use the same computer for all communications for a given EFIN Automatic Notification of Updates optional You can get automatic notification of TaxWise updates sent to your e mail address Connect to the www taxwise com site select the Customer Support tab and then select the update link Select Automatic Notification Enter your e mail address and select the updates to be included When a major update has occurred f you use a modem each major update will automatically be downloaded to your transmitting computer unless you have already downloaded and installed the update If the site has multiple computers you will have to transfer the file to a PMSD and load it onto all the other computers For more information see Transferring Federal and State Updates to Non transmitting Computers in the Filing Season section f you use an Internet connection each computer can update through the TaxWise support site Use the Custom
111. ject 8 19 Rec d 31 XXXXX XXXX X Grand Totals Return s Rejected 1 PIN return s rejected 1 Total 1 EIC Indicator Y Complete Form 8862 and mail to IRS Sig Doc Legend SO z State Only Returns SSP Self Select PIN PP Practitioner PIN PIN Return Date of Birth Validity Code 0 DOB Validation Not Required 4 All DOB s Valid 2 Primary DOB Mismatch 3 Spouse DOB Mismatch 4 Both DOB s Mismatch Exhibits 140 Exhibit 13 Sample IRS Acknowledgement Report continued TaxWise 2009 TIN XXX XX XXXX DCN XXXXXX XXXXX Form reference RET1040 Copy Number 1 Sequence number 175 Error code 504 Dependent s SSN SEQ 0175 0185 0195 0205 0215 of Form 1040 1040A and corresponding Dependent Name Control SEQ 0172 0182 0192 0202 0212 must match data from the IRS Master File TAXWISE CORRECTION SUGGESTION Verify the Dependent s Last Name and Social Security Number information HIGHLIGHTED IN RED on the MAIN INFO with the actual Social Security Card If the actual card matches your TaxWise entry exactly have Taxpayer contact the Social Security Administration at 1 800 772 1213 to correct the Social Security Administration records It takes approximately two weeks for this information to be updated in the IRS s files as well You can then re transmit the return electronically TIN XXx XX XXXX DCN XXXXXX XXXXX Form reference FRM2441 Copy Number 1 Sequence
112. jected Returns 30 33 84 115 Responsible Official 17 129 Restore Returns eeeesssssee 9 76 117 Restoring Prior Year Data 65 Restoring Deleted Returns 117 Return Backup Procedure 69 Relational EFIN 5 2 eec 8 Return Templates ssesssss 96 97 98 Return Stage sssrin 56 101 109 Index S Scheduling Reports esses 118 slm S 25 Selt Select PIN eorr ns 31 Setting Tax Form Defaults 49 Setup Screens iuuenis enr dnia 38 SIDN Site Identification Number 49 97 Signature Methods csseuuess 29 State Help sssesssssssseseeeeeeeeerenne 107 State Returns eeeessesseeeess 58 99 108 Submitting RETUMS srias sikei 109 System Requirements uusss 16 T TaxWise Explorer seseseeeeeeee 87 88 TaxWise Knowledge Base 67 121 147 TaxWise Reports ccccceceeeeeeeeeeeeeeeeees 88 89 TaxWise Software 20 39 46 48 147 Test GonnBCctlOn uun suiit eror xe xni 61 Timeline for the e file Process 137 Transferring Federal State Updates 65
113. jected Returns A rejected return may contain errors that when corrected require substantive changes If this occurs a new Self Select PIN authorization must be entered by the taxpayer s Substantive changes are defined as changes of more than 50 to Total Income or AGI or more than 14 to Total Tax Federal Income Tax Withheld Refund or Amount you owe Note Even if a new Form 8879 is not required any changes to tax or refund balance due amount should be discussed with the taxpayer and a corrected return copy provided to the taxpayer Advantage No long term Record Keeping requirements for the paperwork Disadvantages e n the case of a joint return both customers must be present to enter their PIN ast year s original AGI or Prior Year PIN must also be available The customer s must physically enter their 5 digit PIN s using the keyboard Not every taxpayer can use this PIN method to file their tax return 33 Signature Methods and IRS Record Keeping Self Select PIN Record Keeping Requirements Accurate tracking of transmitted returns is necessary to ensure acknowledgements are received and rejected returns are handled in a timely manner An e file log can be utilized to track the status of returns This log can contain taxpayer name SSN date completed date transmitted date accepted rejected and date taxpayer notified if rejected This log should be retained with DCRs and Acknowledgemen
114. ld Refund or Amount you owe Even if anew Form 8879 is not required any changes to tax or refund balance due amount should be discussed with the taxpayer and a corrected return copy provided to the taxpayer Advantages of the Practitioner PIN e Compared to the Self Select PIN there is no requirement for last year s AGI or Prior Year PIN and the customer does not have to be present to enter his her PIN e All taxpayers are eligible to us the Practitioner PIN Disadvantage of Practitioner PIN The IRS SPEC Territory Office or approved partner facility must retain the Form 8879 plus attachments for three years Practitioner PIN Record Keeping Requirements The IRS and most states require preparers to keep files and electronic backups of returns The following must be kept confidential and in a secured location at the site or sent to the local SPEC office at the end of the tax season if your site does not have storage capacity Accurate tracking of transmitted returns is necessary to ensure acknowledgements are received and rejected returns are handled in a timely manner An e file log can be utilized to track the status of returns This log can contain taxpayer name SSN date completed date transmitted date accepted rejected and date taxpayer notified if rejected This log should be retained with DCRs and Acknowledgement Reports and kept secure If using the Practitioner PIN PP will be noted in the PIN Prese
115. le of Stocks Bonds or Real Estate including your home Disability Income Pensions Annuities and or IRA Distributions Unemployment Compensation Social Security or Railroad Retirement Benefits Income from Rental Property 14 Other Income gambling lottery prizes awards jury duty etc Identify Expenses In 2009 Did you or your spouse pay Check Yes or No to all questions below Alimony If yes do you have the recipients SSN Yes No Contributions to IRA 401 k or other retirement account including employer retirement account Educational expenses such as a computer books etc Classroom supplies if you are a teacher Medical expenses Home mortgage interest Real estate taxes for your home Charitable contributions Child dependent care expenses that allowed you and your spouse to work or to look for work STOP HERE Thank you for completing this form Please give this form to the certified volunteer preparer for use in preparing your return Form 13614 C Rev 8 2009 2 132 Exhibit 7 Form 13614 C Interview and Intake Sheet page 3 Section B For Certified Volunteer Preparer Completion and Reminder Remember YOU are the link between the taxpayer s information and a correct tax return Verify the taxpayer s information on pages 1 amp 2 Consult Publications 4012 amp 17 as well as other tools Make notes on this form as needed especially when the taxpayer s information is missing
116. ling Season 84 e Fix the error with the information you already have or if you are able call the customer for the correct information Note The Form 13614 partner developed form or software worksheets should be used to assist in the resolution of rejected return when applicable See Exhibit 7 Form 13614 Run Diagnostics e Create an e file return e f the return does not involve a change in name or SSN of the customer or the dollar amounts are less than the amounts listed below the return may be re transmitted without further contact with the customer Rejected returns can be corrected and re transmitted without new signatures on the Form 8879 or a new Self Select PIN if changes are not more than e 50 to Total Income or AGI or e 14 to Total Tax Federal Income Tax Withheld Refund or Amount You Owe CAUTION If the changes are more than the amounts listed above the customer must be contacted and must sign a new Form 8879 or enter a new Self Select PIN before the return is re transmitted Some errors causing a rejected return cannot be fixed without contacting the customer If the IRS rejects the electronic portion of the taxpayer s individual income tax return for processing and the reason for the rejection cannot be rectified the site coordinator or designee must take reasonable steps to inform the taxpayer of the rejection within 24 hours If the taxpayer chooses not to have the electronic
117. ling address of the Firm if Country Street City State ZIP Code Country Code different from the location address only street or P O box Address where mail should go to h Is the firm open 12 months a year Yes No Address Telephone number If you answer No please give address and telephone number that are available 12 months of the year If no provide address and phone number for the SPEC Territory Office i Primary Contact Name Title first middle initial last Site Coordinator or E file Administrator Name Phone Number E mail address optional Fax Number j Alternate Contact Name Title first middle initial last SPEC Territory Office Phone Number E mail address optional Fax Number Yes No 3 v 2 Please answer the following questions by checking the appropriate box or boxes a Will you originate the submission of electronic returns to the IRS Electronic Return Originator f you are a Not for Profit service check the one box that applies below VITA TAC Tax Assistance Center TCE Tax Counseling for the Elderly b Will you file as a Reporting Agent for Forms 940 941 as defined in Revenue Procedure 96 17 Reporting Agent Note If you answer No to 2b skip to 2c Check Yes in 7 7 box 2c if you transmit returns you prepared Are you currently listed on the IRS oo Agent s File RAF for this EIN If you answer NO
118. ll attempt to reconnect to the Electronic Filing Center and re send the transmittal file Or Click Close to end the communications session TaxWise will retain the transmittal file containing your e files The next time you choose Send Federal State Returns a window opens stating 42 Transmittal file already exits Transmit that file first You can either re send the transmittal file or click Unbatch When you click Unbatch the transmittal file is deleted but the separate tax return e files are saved The tax return e files selected to be transmitted must have signed Forms 8879 or the required PIN authorization Match these against the tax return e files listed in the Returns to File window and on the DCR before transmitting E files without authorization should not be transmitted Erase unwanted e files using TaxWise Utility so they are not sent in error Transmission Troubleshooting Tips f you are having transmission problems try the following In general give it a couple of tries if a communication session is unsuccessful A number of factors can make a session fail without indicating any real problem When using Internet Make sure the connection to your Internet Service Provider is active Can you reach http www taxwise com Check the version of Internet Explorer you have installed TaxWise requires at least version 7 0 When using modem f you have dial up Internet service can yo
119. ll get the message Login failed You have the option to click the link at the top or click the Need Help link at the bottom Login failed C u have forgotten your password Important changes are coming on October 23rd These changes are being implemented to increase security to give you greater control over access to your company s support pages and to more efficiently provide the online support you need for your business If you need assistance you can click on the Need Help link below Client ID 36805 User Name ADMIN Remember Me You have three attempts to enter the password and then the account will be locked Warning This is not per session it is a continuous count If the ADMIN user or any created user account becomes locked you now have the ability to unlock your own account Your account has been locked Please contact your system administrator P forgotten your password If you click the Need Help link from the Log In Failed screen it will open the Frequently Ask Questions page Select the link for I forgot my password or it expired how do reset it e Click the Reset button Enter your Client ID and User Name e Click the Next button Tax Wise Online Filing Season 106 e Enter the answer to the Secret Question that you selected when creating your password e Click the Next button You will see a message letting you know that the password has been reset Your password was reset
120. lly shared out drive on the server TaxWise must be installed to and run from the root of a drive Note Peer to peer do not install to folder if you want the server to act as a workstation also Whenthe installation to the server is completed the installation process goes directly into the Configure workstation setup so you do not need to run Configure Workstation setup separately on the first workstation you have been working from e f asked to enter a workstation number during the Configure workstation setup enter a 3 digit number e g 111 222 333 etc Workstation numbers must not begin or end with zero e After installation to the server is complete and you have clicked on Exit start TaxWise on that workstation and enter the Setup information Click the Save as Workstation Defaults check box in the lower left corner if you want this setup information to be used as the basis for all other workstations setup files Setting up additional workstations on a network After you have completed the Setup screens on the server you must setup additional workstations where TaxWise will be used Each workstation must have access to the drive on which TaxWise is installed For peer to peer networks you must map a drive pointing to the server e Each workstation must have full access to read and write and rewrite modify functions On some networks users may require Administrator or Supervisor rights for the progra
121. m to function properly At each workstation insert the CD and at the next screen choose Configure workstation DO NOT choose Re install TaxWise f a workstation does not have a CD ROM drive it can be configured by running X UTSO8 TWTECH SETUP EXE where X is the network mapped drive letter e f asked for a workstation number enter a 3 digit number such as 111 222 etc Each workstation must have a unique number preferably not starting or ending with a zero Workstation Setup places a TaxWise shortcut icon on the desktop and checks the local hard drive C usually for Adobe Acrobat Reader 8 1 or higher and Microsoft Internet Explorer 7 0 or higher You must install these programs if they are not already installed TaxWise Pre Filing Season 38 If you are experiencing network problems you might want to try the following Including 545 Error writing to setup error reading database or desktop shortcut does not work e Ensure that your network drive is visible when you double click My Computer If it shows with a red X there was a problem connecting to the network drive Right click on your TaxWise desktop shortcut Select Properties and check that the Target and Start windows on the Shortcut tab point to the proper locations Starting TaxWise Double click the TaxWise icon on your desktop e Set Caps Lock key Setup for TaxWise If the setup screens do not come up automatically e
122. m 8633 provides Andover with confirmation that an applicant is authorized to participate as a VITA TCE e file provider The SPEC Territory office should be listed on Lines 1h and j of Form 8633 See Exhibit 5 in the Exhibits section 9 Highlights for Filing Season Line 1 h Is firm open 12 months a year Check the applicable box YES or NO indicating whether their site is open 12 months a year If the answer is NO enter the physical address and telephone number of the SPEC Territory Office NOTE The year round address field is not populated by the Third Party Data Store TPDS an IRS database that houses Electronic Return Originator ERO information to use once the mailing address 1g is no longer active It is currently used to indicate the physical location for required IRS e file record keeping Line 1 i amp j Primary Alternate contact name Enter a primary amp alternate contact name phone number and fax number if applicable of a person that will be available to answer questions from IRS regarding their site during the processing year The IRS SPEC Territory Office should also be listed as an Alternate Contact if the site is not open year round in order for Andover to allow SPEC to make inquiries changes by phone to the EFIN application Highlights for Filing Season 10 Position Description The ERO Electronic Return Originator is responsible for all electronic filing procedures from requesting and installing the so
123. ma of laaa T pM kanas Cepatoect cf femur e Bactadu Depateect oi p m remm Tax and Accounting Association Sites e Marm ren Sarena e Aer ao DAs of Cormifed Publi Accountants S arti Degortmert cf Bern x hem To Maana asscoeten of 11 rafersonas Biinsel pu 107 TaxWise Online Filing Season Quality Review Accuracy of the returns prepared by volunteers is imperative As the ERO you can provide assistance and support to the volunteer site coordinator in several ways to ensure the accuracy of the returns Please refer to the Guidelines section E file Quality Review Running Diagnostics and Creating an Electronic File After you enter all the data in a tax return review all the forms and ensure that each form is complete you are then ready to run Diagnostics For returns that you do not e file Diagnostics reviews the federal and state returns for tax inconsistencies omissions overridden and estimated entries For returns that you e file Diagnostics also looks for electronic filing errors in both federal and state returns if applicable To run Diagnostics click the Run Diagnostics button on the toolbar TaxWise reviews the return and displays the Diagnostics Report in a separate window at the top of the Workspace You can scroll through the report and review the information The Diagnostics screen is divided into five sections Electronic Filing Errors SSN Warnings Warnings ee O
124. matched with the corresponding IRS acknowledgement reports This provides a paper trail for each e filed tax return e TaxWise will display a Confirm screen Please check your DCR OK to continue Click on Yes to continue NOTE The DCR amp Acknowledgement reports can be saved as sortable Excel files Note any problem returns The report will tell you they have been omitted from the transmittal file You will have to transmit them later after fixing the problem Make sure that the returns contained in the transmittal file are indeed the returns you want to send and that information listed matches the information on the signature forms If you see any returns included in the transmittal file that should not be sent for any reason you can cancel the transmission now This is your chance to catch mistakes and cancel the process if you need to Next TaxWise will display the Electronic Filing Center screen and begin transmission The Session was Successful means that you successfully connected to the Electronic Filing Center The Session Information part of the window will show messages including Mailtossed meaning that there were acknowledgements updates or e mail messages downloaded to your computer There was no mail to toss meaning that there were no acknowledgements updates or e mail messages downloaded to your computer Click on Close to close the communications window You will recei
125. ment Transmitting Returns Volunteer sites must originate the electronic submission of the return as soon as possible after the electronic return is signed by the taxpayer s The site coordinator is responsible to ensure that stockpiling of returns does not occur Stockpiling refers to waiting more than three calendar days to submit the return to the IRS once the preparer has all necessary information for origination Individual income tax returns must not be electronically filed prior to the preparers receipt of Forms W 2 W 2G or 1099 R To transmit Federal and or state 1040 e files or extension e files you must be working in the 1040 Individual package The steps to transmit returns are as follows e Go to Communication in the menu on the left of the Home Page e Select Send Federal State returns e Returns to File window will open e Select Send Returns to the Electronic Filing Center Click on Send e Select all returns listed by clicking the Select All button to select returns separately click each return Ensure that you have signed Forms 8879 or PIN information for each return to be transmitted The returns you selected will be compressed into a single transmittal file At the same time TaxWise checks the returns for problems such as a return that was edited after the e file was created If TaxWise detects a problem with any return the return will be omitted from the transmittal file and an explana
126. ment enter their name title signature and date The final page of the Form 8633 references e The Privacy Act of 1974 whereas it identifies the IRS legal right under U S Code and Executive Orders to ask for the information contained on this form why the information is being asked for and how it will be used e The IRS may be compelled under the Freedom of Information Act FOIA under 5 U S C 552 to provide information from this form which may be released to the public in response to requests that could include the applicant s name and business address e and whether the applicant is licensed or bonded in accordance with state or local requirements Not the Social Security Number or Date of Birth of the applicant or Responsible Official and e The Paperwork Reduction Act notes that the information asked for on this form is provided to the IRS to carry out Internal Revenue laws of the United States and is needed to process the application to file individual income tax returns electronically NOTE Volunteers Partners need to be aware that all information provided within the application Form 8633 is potentially releasable under FOIA with the exception of the SSN and the Date of Birth of the Responsible Official 129 Exhibits Exhibit 6 Sample Reject Letter Included in the software SPEC_Reject_Letter Date Taxpayer s Name Address Address Dear A problem was encountered in attempting to electronically file your
127. mmunity function such as a Financial Literacy Conference Transmissions of all returns are done from one location one computer Sites should contact their local SPEC Relationship Manager for assistance in determining if one of the above exceptions applies to their site QuickAlerts QuickAlerts is a free online service that disseminates e file messages to all subscribers The messages keep the subscriber up to date on events that impact e file Transmitters Authorized e file Providers and e file Software Developers Why Should You Subscribe There are three categories that provide all around e file information which is certain to enhance your filing season These categories are found on the Subscription Screen e Alerts Processing delays programming issues changes to any filing season procedure PATS testing changes e General Notifications Seminars Conferences and e file publication changes General IRS e file Service Center Messages IRS e file program updates general information service center maintenance schedules IRS e file Help Desk phone numbers and more Another benefit is the QuickAlerts Library The library stores previously posted messages If you ve missed any of the filing season messages click on the following link to see older and previously posted QuickAlerts QuickAlerts Library How To Subscribe It s simple This link SUBSCRIBE NOW will take you to the e News for Tax Professionals Subscrip
128. n e Enter the ERO PIN 98765 this is the designated ERO PIN for all volunteer e file sites and should be set as a default e Check the box below the PIN field to select the Practitioner PIN method e Tab to The Income Tax Return and place an X in the box This should be set as a default e n Part Ill of Form 8879 the volunteer must enter the EROs signature which should be defaulted with the site name SIDN and current date There is no requirement for last year s AGI or Prior Year PIN Form 8879 is generated which may be taken home by the customer for signature by the spouse When the following has been accomplished PIN s can be entered by the tax preparer e Return has been quality reviewed e The taxpayer s agrees with the return e Print the return and two copies of Form 8879 Form 8878 if filing Form 4868 with electronic funds withdrawal Provide one copy to the taxpayer for their record and have the taxpayer s sign the second copy Attach a copy of any Forms W 2 W 2G and 1099 R that have withholding to the signed copy 29 Signature Methods and IRS Record Keeping Rejected Returns A rejected return may contain errors that when corrected require substantive changes If this occurs a new Form 8879 authorization must be signed by the taxpayer s Substantive changes are defined as changes of more than 50 to Total Income or AGI or more than 14 to Total Tax Federal Income Tax Withhe
129. n in the Tool Bar You can select any form and highlight default any field by hitting F3 Press F10 to save and close the form e After all changes are completed select File then Close Return to close the screens or you can click on the Closed Folder icon in the Tool Bar TaxWise Pre Filing Season 54 Return Stage optional but strongly recommended NOTE This item can only be carried out by logging into TaxWise as the Admin User however the changes will apply to all other users Open Tax Form Defaults with the Admin user Click on the Return Stage button and then select Edit Return State Options Add the following items to the list PPIN Practitioner PIN EFILE PPIN Ready file EFILE PPIN Needs Signed 8879 EFILE PPIN Incomplete PAPER Reagy to file PAPER Incomplete DO NOT FILE Select OK Fie Edt Form iets Reports Communkations Tools Hep 2 4 aes 3E XE OM ora PI Newt Form New Reuni OpenFe Cisa Rerum Forms Tree Print Return Print Form Li ket D agrostic Refund Mordor Ready to rie Dig st Cite f los AGI C Add senis lay For List Cols 10 10 Coo This Form SratE 0 EFILE PRIN Ready to File Balance Duc 3 EFILE PPIN Needs Signed 8879 EFILE PPIN Incomplete Main Info A us Main information Sheet PAPER Compete 4g 7040 Indradual Forms PAPER Incomplete t 1040Pg1 This retum can be filed on Form BENE DO NOT FILE t 1040Pg2 Check f
130. n of reports The user can then return to the web site and download spreadsheet files containing the prepared reports You can schedule online reports in TaxWise You must have Internet access to pull these reports See information below Open TaxWise 2009 Click on the Customer Support tab Enter the TaxWise Client ID Username and password e Select My Information e Select Reports e Select how to schedule a report for instructions When you logon the next day your report will be waiting for you in an Excel format e Set up reports for each one of your EFINs Tax Wise Filing Season 88 End of Season Procedures Before beginning any of the procedures shown below ensure all acknowledgements have been retrieved and all rejects have been resolved The following steps must be taken in order to ensure the deletion of all files containing individual federal and state tax return information on all equipment IRS loaned or partner owned Backup of Information In order to comply with the electronic filing program guidelines a complete backup of all returns electronically filed must be created Follow the procedures for backup of return data shown in TaxWise Filing Season Backup PMSD may be sent to the local SPEC Territory Office at the end of the season per local guidance NOTE For subsequent year return preparation the site can retain a copy of a backup PMSD Taxpayer consent is not required
131. nal EFIN in the white tab section titled Highlights For Filing Season NOTE Users of TWO will be provided the TaxWise CD as backup in case there are problems encountered with its use that cannot be remedied in a reasonable amount of time Sites using TWO are prohibited from using TaxWise without the permission of CCH Ordering Software 20 IRS CCH License Agreement The license agreement between IRS and CCH is a site license A site is defined as a physical location Each site must have its own unique EFIN Electronic Filing Identification Number The site license permits all computers located at the site to be loaded with TaxWise CCH has agreed to allow sites to share a license if they meet one of the exceptions shown below Reminder For sites using TaxWise CD version only one computer can serve as the transmitting computer for the EFIN regardless of whether they meet the exception CCH will not permit transmissions from multiple computers with the same EFIN Exception One base site with ad hoc visits A site serves as a base site but offers free tax preparation to customers in underserved communities on an ad hoc basis Criteria for using exception one 1 Volunteers work at a base site 2 Assistance is provided on an ad hoc basis at a remote location Examples of sites that would qualify under this exception n addition to providing tax preparation at their base site located in Palestine
132. nce Indicator under the Sig Doc column on the Acknowledgement Report This signifies the use of the Practitioner PIN and Form 8879 must be retained Record Retention Requirements The following documents must be retained for three 3 years from the return s due date or the IRS received date whichever is later and made available to the IRS upon request One signed copy of Form 8879 or Form 8878 required when you have a Form 4868 or Form 2350 and you are making a Direct Debit for all returns prepared using the Practitioner PIN The following documents must be retained until December 31st of the year in which the return was filed e Forms W 2 and W 2G and Forms 1099 R RS Acknowledgement Reports Check to confirm IRS acceptance of federal return and signature method Complete copy of the electronic portion of the return Returns can be stored on the computer hard disk drive until the end of the filing season Procedures for erasing the returns are included in the Post Filing Season section of this publication Master backup devices using PMSD of all electronically transmitted returns Signature Methods and IRS Record Keeping 30 e Any supporting documents not included in the electronic return e Customer s paper or electronic data for subsequent return preparation if the customer has authorized retention of data as required in Publication 4299 e Copy of Form 8453 U S Individual Income Tax Transmittal
133. nce materials Quality Review process Returns timely filed delivered Privacy and confidentiality guidelines OORUN Administrative 7 Title VI Civil Rights 8 Correct SIDN Used 9 Correct EFIN Used 10 Security Guidelines If you have specific questions on these requirements you should communicate with your local partnership contacts and then your local IRS SPEC Relationship Manager if applicable The IRS purchases TaxWise software for use by VITA TCE sites to electronically prepare and transmit returns This software is available to all VITA TCE sites some restrictions apply Please contact your local SPEC Relationship Manager if you are interested in using TaxWise software e file Quality Review Accuracy of the returns prepared by volunteers is imperative Your experience and responsibilities put you in the best position to observe trends such as quality issues repeat rejects recordkeeping inconsistencies etc When situations like these are observed it is the ERO s responsibility to bring them to the attention of the appropriate individuals whether that is the site coordinator volunteer or Quality Review volunteer As the ERO you can provide assistance and support to the volunteer site coordinator in several ways to ensure the accuracy of the returns e Assist the site coordinator in setting up a standardized quality review procedure to ensure the accuracy of returns e Supply the volunteers with material
134. nformation Additional Tax Preparer Notes Catalog Number 52121E Form 13614 C Rev 8 2009 4 Exhibits 134 Exhibit 8 Form 8158 Quality Review Sheet Form 8158 EN SP Department of the Treasury Internal Revenue Service Rev August 2009 Quality Review Sheet After reviewing the tax return check each TAX item verifying that it reflects the correct RETURN tax law application of the information QUALITY CHECK provided by the taxpayer Quality Reviews complete the Quality Process and help ensure an accurate return Verifying the Return Check the correct box only when you have completed that step of the review An IRS approved Intake Interview Sheet was completed for this return Taxpayer s identity address and phone number was verified Names SSN or TINs and dates of birth of taxpayer spouse and dependents match the supporting documents Filing Status is correctly determined Personal and Dependency Exemptions are entered correctly on the return All income shown on source documents and noted on the RS approved Intake Interview Sheet is included on the tax return Any Adjustments to Income are correctly reported Standard Additional or Itemized Deductions are correct All credits are correctly reported Withholding shown on Forms W 2 1099 and Estimated T
135. ns created by all users This will allow you to assign the Super User role to your quality reviewers rather than having to give them the Administrator role Super User Allows the user to perform the functions of creating editing and printing a tax return The Return Preparer role allows the preparer to mark a return Ready to e file but does not give them access to Submit E files Template Manager Allows the user to edit return templates Each user can be assigned multiple roles Any user assigned the Administrator role must also be assigned a role that allows return creation if the user will be creating tax returns Return Preparer NOTE We strongly recommend that you limit the number of users who are assigned the Administrator role Permissions assigned to each User Administrator Return Template Preparer Manager Enables Mark as Ready to X E File box Submit E Files X X X x 95 TaxWise Online Pre Filing Season Modifying Users Click on the Manage Users Icon e Click Reset to reset the password back to the username e Click Edit to modify the Username information You can Modify the Real Name Modify assigned roles Deactivate Users The ADMIN user cannot be modified Passwords for Users Passwords must conform to the following requirements e Must be unique per user e Must contain at least 8 characters made up of 1 1 or more numbers 2 1 or more punctuation characters 3 1 or
136. nt home asdar Dp code ate and stste Em ail adoress Telephone numbers Daytime Evening Cel phon 9 ot fax The yellow color of the form itself indicates that you are in Return Templates Any changes made to Return Templates will only affect subsequent returns TaxWise Online Pre Filing Season 98 Select the main information sheet by clicking on the form in the forms tree Note Ctrl Spacebar marks space red for required info or removes red e Scroll to Are you excluding income from Puerto Rico Select No e Scroll to State Information section and enter the two digit code in the full year resident box if preparing state returns e Scroll to Type of Return section and select the E file ONLY box e Scroll to the Self Select and Practitioner PIN section Self Select and Practitioner PIN s ERO PIN for both the Self Select and Practitioner PIN programs 9876S Check if using the Practitioner PIN m ethod for e filing this income taxretum or Form 4869 with direct debit ISI Wnhatform s are you e filing using PINS The income tax return Form 4868 without direct debit No PINS required Form 4868 with direct debit Form 2350 without direct debit Form 2350 with direct debit Requires date s of birth above and 2005 original AGI or 2005 PIN F8 to change GL i t ihe be be he S e Enter 98765 for the ERO PIN and select The income tax return e Scroll to Third Party Designee
137. ntact Customer Service for assistance To find the version number click Help on the menu bar and choose About TaxWise VITA Volunteer Income Tax Assistance The VITA program provides free income tax return preparation for taxpayers who have limited or moderate incomes have limited English skills or are elderly or disabled Many VITA sites offer free electronic preparation and transmission of income tax returns Web Site A page on the World Wide Web accessed via the Internet X MIT Code An eight letter code that allows you to transmit for other EFINs ZIP Code Locator A feature of TaxWise that automatically enters the city and state when you enter the ZIP Code in an address box If using TaxWise Online version enter the ZIP Code and then Refresh the page to have TaxWise enter the city and state correctly Glossary 148 Index A Acknowledgements ssssse 83 113 Apply for EFIN eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 15 126 B Backing Up Returns for Transmission 69 Backup of Information cceeeeeeeeeeeeeeeeeee 89 Browser Settings ccccesseeeceesesseeeeeeeseeeeeees 91 C CCH License Agreement sssesss 21 CCH Customer Support 48 67 86 123 Carry Forward esee 105 Changing the Number of Copies to Print 58 Color Setup Tab sse 45 Company Tab merecen 39 Confi
138. nted with each return Primary Forms Prints completed Federal and State forms excluding the Main Information Sheet the Interview Sheet completed worksheets and income detail sheets such as W 2 detail and 1099 detail Completed Forms Prints all completed Federal and State forms e Signature Forms Prints 2 copies of Federal Form 8879 required for electronic filing e Select the Close and Save button at the bottom of the screen Tax Wise Online Filing Season 110 Printing Returns e The pop up blocker must be disabled e Adobe 7 0 or higher is required to print returns e Returns can be printed from the User Homepage by selecting print returns in the return tasks link To print a return while you have the return open you can click the Print Return button on the task bar and a box will pop up where you will click on the Download PDF Return link E TaxWwise Online Microsoft Internet A PDF for this return has been generated Download PDF Return You will need Adobe Readerto open and print your retum Get Adobe Close Adobe When you click on this link you will see the same File Download box as below click the Open button on this box eet tere a Do you want to open ar save this file zS Name 227 99 1146 PDF Type Adobe Acrobat 7 0 Document 89 6 KB Fionn qe levur li mes Laxwise uuni Open see Cancel NOTE Be sure to select open and not save Selecting save will install the PDF
139. number 214 Error code 524 Qualifying Person Name Control 1 2 SEQ 0120 0221 and Qualifying Person SSN 1 2 SEQ 0214 0223 of Form 2441 Schedule 2 do not match data from the IRS Master File TAXWISE CORRECTION SUGGESTION Verify the Dependent s Last Name and Social Security Number information HIGHLIGHTED IN RED on the 2441 with the actual Social Security Card If correct have Taxpayer contact the Social Security Administration at 1 800 772 1213 to correct the Social Security Administration records It takes approximately two weeks for this information to be updated in the IRS s files as well You can then re transmit the return electronically TIN Xxx XX XXXX DCN XXXXXX XXXXX Form Reference RET1040 Copy number 1 Sequence number 940 Error code 372 Form 1040 1040A When Child Tax Credit SEQ 0940 SEQ 0955 is significant at least one Eligibility for Child Tax Credit SEQ 0178 0188 0198 0208 0218 must equal X 141 Exhibits Exhibit 14 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return Declaration Control Number DCN ojo T ITI T J L EL TLTI IO IRS Use Only Do not write or staple in this space 8453 U S Individual Income Tax Transmittal OMB No 1545 0074 pe for an IRS e file Return Department of the Treasury 2 00 9 For the year January 1 December 31 2009 Internal Revenue Service Last name Your social security number See instructi
140. ocedure 2007 40 and the following link lt http www irs gov efile article O id 173235 00 htmIl gt and Publication 1345 gt To be a Responsible Official an individual must be a U S citizen or legal resident alien lawful permanent resident and has attained the age of 21 as of the date of the application gt A Responsible Official may be responsible for more than one office or site Volunteers Partners must complete this section as follows gt Enter the name of the volunteer e file administrator site coordinator who is the responsible official gt Indicate the responsible official s title gt Enter this person s home and e mail addresses gt Check YES or NO whether this person is a U S Citizen or legal resident alien gt Enter corresponding SSN and date of birth for the responsible official and gt The responsible official must sign in the signature box next to date of birth gt Volunteers Partners must leave blank the boxes within Line 8 of this form Are you a an gt Are you licensed or bonded and P Have you ever been assessed any preparer penalties Not for profit services and any persons identified within their applications are not required to submit a fingerprint card e Lines 9 11 Applicant Agreement name title signature and date gt Volunteers Partners should have the individual identified as the Responsible Official Line 8 of application read and agree to the Applicant Agree
141. of Wireless Technology at volunteer sites IRS volunteers are responsible for safeguarding the taxpayer information entrusted to them The loss of confidentiality and integrity and the threat of denial of service attacks are risks typically associated with wireless communications IRS SPEC does not recommend the use of wireless technology at volunteer sites In addition CCH the developer of TaxWise software will not support sites using wireless technology to transmit returns if the data is corrupted or if a problem occurs with transmission Reference National Institute of Standards and Technology NIST Special Publication 800 48 www nist gov File Sharing Peer to peer P2P file sharing is a popular way to exchange or share files Any software or system allowing individual users of the Internet to connect to each other and trade files is considered P2P This includes applications that allow users to immediately communicate with each other via instant messaging and those that allow multiple computers to pool their processing power and memory to create a super computer Use of P2P applications introduce security risks such as Exposes data system to viruses malicious code Place personal and or sensitive information at risk of unauthorized access Imposes capacity constraints on computers and networks Before using Peer to peer file sharing ensure you understand the risks Note Peer to peer software causes problems that m
142. omputers both partner owned and IRS loaned must be deleted securely wiped as part of the site closing activities Deleting the information properly will prevent unauthorized disclosure of confidential information IRS provided software encrypts all tax return data stored on the user s computer or on removable media For additional information refer to page 89 27 Security Protection of Equipment Secure equipment when not in use in a controlled limited access location When in use ensure equipment is under the care of a volunteer at all times Many laptop computers are used in the program and must be kept secure Additional safeguards to be considered to protect equipment from both theft and accidental damage are 1 Do not expose the laptop to extreme temperatures i e by leaving the computer in a car or garage with no ventilation in the summer or no heat in the winter Handle carefully Avoid jarring bumping and dropping the equipment Keep food and drinks away from the system and do not smoke around the equipment as these are hazardous to the system components Never leave a laptop unattended Lock in a cabinet or unmovable container when not in use When transporting between locations and the need arises to leave the equipment in the car secure it in the trunk at the point of departure and not at the point of arrival If a trunk is not available conceal it from view When stored in a home or business en
143. on the computer which has sensitive taxpayer information that is difficult to completely erase Also see TWO Printing Security Requirements for important information Once the Adobe file opens you can select to print by clicking on the Printer icon on the task bar NOTE This will print the entire return To print a specific page identify the page number change the print range and increase the number of copies for that page Select cancel to cancel the printing process 111 TaxWise Online Filing Season TaxWise Online displays the Declaration Control Report DCR dialog box as shown below You must print this report each time you transmit It is your verification of what tax returns were transmitted and when E Ovcteration Comtrot Ruport SSN EIN Vo 010 53 04 2830 UR um d CACA Pinewood Fed Refund 430 00 4232400 CreateDate ANOS 1 23 3 PM 1 11 2008 6 34 37 PM ILLU Anus 3 5 3 PM 1 11 2005 7 5 28 PM 112 0006 Wihemsor 241 00 1 192005 6 49 19 PM 1 11 2005 5 51719 PM 10 00 0006 W200 0005 Fe 02 03 0005 Wiliser 102 090994 Kenneth Fawsbury Lincs Lecheter 341 00 44 00 12 324 00 241 00 1 17 2008 817 15 PM 112008 10 2317 AM 112 2005 10 35 45 AM 1212 2005 10 33 23 AM VT 1 2008 8 3033 PM IAZA 11 33 52 AM 1 12 2005 10 37 33 AM 1 12 2005 12 40 3 AM 10200 0994 Samon 10090003 Scc 102 0 2003 0 534000 702 93000 Mathew Sand
144. onal Some versions require Right clicking to open an increase decrease box Change Form 8879 to 2 copies by highlighting and following instructions above e Change any other forms as necessry Click on SAVE button NOTE Depending on your specific site requirements and procedures it may be useful to set up other Print Packets For example if you must often mail State Returns then set up the State Copy to Mail or you may want to use the Signature Pages packet When printing a return you can chose a single or multiple packet to print User Name and Password Security TaxWise uses a feature called Security Manager to control access to the TaxWise functions by adding changing and removing users and passwords Passwords MUST be assigned to each user User passwords must conform to the following requirements Unique per user is recommended Must contain at least 8 characters made up of the following 1 1 or more numbers 2 1 or more upper case characters e Can not contain login ID TaxWise Pre Filing Season 58 Passwords Passwords will be required for all users of both the Desktop and Online versions of TaxWise The configuration will be 8 characters long for both users and ADMIN with a combination of at least one upper and lower case letter and at least one numeric or special character TaxWise Online TWO will also require that the password be changed every 90 days and TaxWise Desktop users are encouraged to also c
145. only if you are entering your own PIN and your return is filed using the Practitioner PIN method The ERO must complete Part Ill below Spouse s signature gt Date gt Practitioner PIN Method Returns Only continue below Certification and Authentication Practitioner PIN Method Only ERO s EFIN PIN Enter your six digit EFIN followed by your five digit self selected PIN do not enter all zeros certify that the above numeric entry is my PIN which is my signature for the tax year 2009 electronically filed income tax return for the taxpayer s indicated above confirm that am submitting this return in accordance with the requirements of the Practitioner PIN method and Publication 1345 Handbook for Authorized IRS e file Providers of Individual Income Tax Returns ERO s signature gt Date gt ERO Must Retain This Form See Instructions Do Not Submit This Form to the IRS Unless Requested To Do So For Paperwork Reduction Act Notice see back of form Cat No 32778X Form 8879 2009 Text Reference Signature Methods Practitioner PIN Exhibits 136 Exhibit 10 e file Process Timeline e End Start Here Complete Return j if unable to Adjust return Run I 1 information as Diagnostics correct file appropriate pap
146. ons on back Your first name and initial 1 A j a Use the A aE IRS label B If a joint return spouse s first name and initial Last name Spouse s social security number fast E Otherwise L lease i 0 i ions pant id H Home address number and street If you have a P O box see instructions A Important i type R You must enter E City town or post office state and ZIP code your SSN s above FILE THIS FORM ONLY IF YOU ARE ATTACHING ONE OR MORE OF THE FOLLOWING FORMS OR SUPPORTING DOCUMENTS Check the applicable box es to identify the attachments Appendix A Statement by Taxpayer Using the Procedures in Rev Proc 2009 20 to Determine a Theft Loss Deduction Related to a Fraudulent Investment Arrangement Form 1098 C Contributions of Motor Vehicles Boats and Airplanes or equivalent contemporaneous written acknowledgement Form 2848 Power of Attorney and Declaration of Representative or POA that states the agent is granted authority to sign the return Form 3115 Application for Change in Accounting Method Form 3468 attach a copy of the first page of NPS Form 10 168a Historic Preservation Certification Application Part 2 Description of Rehabilitation with an indication that it was received by the Department of the Interior or the State Historic Preservation Officer together with proof that the building is a cert
147. oped Publication 4299 Privacy amp Confidentiality A Public Trust In this publication roles responsibilities and recommendations on protecting taxpayer information are provided Protection of the Information 1 Printed media Ensure printed documents containing taxpayer information are secured during and after operating hours Although a locked storage area is preferred it may not be available while on site Care should be taken to ensure Forms 8453 8879 and 13614 along with any related information is not inadvertently revealed to others Store paper documents away from the flow of traffic Reports showing Declaration Control Numbers DCN and e file Acknowledgements should be protected Any sensitive information not returned to the taxpayer or authorized by the taxpayer to be kept for retention by the site must be shredded or burned Portable Mass Storage Devices PMSD PMSD such as diskette CD Flash Drive Jump Drive etc used to backup returns must be protected Place identification labels on the PMSD and establish a system to control and account for them These devices should be stored in a secure location to prevent theft loss of information Use encryption to securely store data when available Electronic information stored on computers Taxpayer information stored on compu ters are subject to unauthorized access The ERO should work with the site coordinator to ensure every possible precaution is in place to protect
148. or incorrect Must be completed by Certified Volunteer Preparer LlYes L No 1 Can anyone else claim any of the persons listed in Part r3 Il question 2 as a dependent on their return If yes N A which ones Yes No Were any of the persons listed in Part Il question 2 N A totally and permanently disabled If yes which ones Yes No Did any of the persons listed in Part Il question 2 N A provide more than half of their own support If yes which ones N A each of the persons in Part Il question 2 If no which ones Yes No Did the taxpayer provide more than half the support for Yes No Did the taxpayer pay over half the cost of maintaining N A a home for any of the persons in Part Il question 2 If yes which ones L Yes L No Was the taxpayer s Earned Income Credit EIC disallowed in a prior year If yes for which tax year Yes No Does the taxpayer qualify for the first time homebuyers credit Reminders Use Publication 4012 amp 17 in making tax law determination Earned Income Credit EIC with children the qualifying child cannot be older than the taxpayer Qualifying Child Qualifying Relatives Rules have changed There are special rules for children of divorced separated or never married parents New Tax Benefits and credits under ARRA 2009 Vehicle Sales Tax Economic Recovery Payment First time homebuyer
149. orm you ore vang BE 1040 10404 1040 2 1O40PR 1040NR KR 1040 wki a o o o o Edit Return Stage Options 1040 Wkt3 Check onc o Spenish forms on the screen ard printed o Spanish forma printed only BR 1040 wus e 1040v Your first name indiol Lost name Hx Your SSN B Scha eS S55 55 S555 E A Detail IE Sales TaxTN if fling a JOINT return erter your spouse s E SchB First name intel Last name if different from yours Spouse s SSN E interest Simt Figure 12 2009 Allowing a User to Create Unique Defaults Tax Form Defaults created in the Admin user will be copied to all existing users as well as newly created users unless the user is in a group whose users are permitted to create and modify their own tax form defaults Users assigned to the SuperUser group are no longer allowed to create or modify their own tax form defaults Security Manager is used to establish new groups with specific authority and to assign users to the different groups 55 Tax Wise Pre Filing Season Establish a New User Group Open TaxWise 2009 and select the Admin user e Select Tools then Utilities Setup Options n the Utility Program select Setup then Security Manager e Select the Groups tab e Select New Create a Name the new group Defaults For description use Users allowed to create unique defaults e Select all actions for this user group NOTE You can highlight the first item
150. oved by SPEC to store the documents Label D 9282 E For all locations all Form s 8453 are to be sent to Austin Submission Processing Center Volunteers use Business Reply Signature Methods and IRS Record Keeping 36 What s on the TaxWise Install CD In addition to the new TaxWise program there are several other useful programs and utilities on the TaxWise Install CD Many of the items Publications and Forms are required to be at a volunteer site and you can download these items to your computer when you install TaxWise Listed below are these useful tools e TaxWise Desktop Reference Guide TaxWise Online Reference Guide Publication 17 Your Federal Income Tax Guide Publication 3189 e file Admin Guide Publication 4012 Volunteer Resource Guide Form 13614 C Intake Interview and Quality Review Sheet Form 8158 Quality Review Sheet TaxWise Workshop Returns Prior year TaxWise Program Third Party Products Microsoft Internet Explorer Adobe Reader Windows Media Player Website Link Macromedia Flash Player Website Link A TaxWise University Training course CD is also included with the TaxWise software package The IRS certification test can be found on TaxWise University Installing TaxWise Software Product Verify that you have permission to load software to your computer Close any programs you have open Suggest that you turn virus protection off for non IRS computers e Insert the CD in the CD ROM
151. owing procedures must be used Designated Reviewer someone other than the preparer reviews the return A quality reviewer goes to the computer used by the preparer to quality review the return The quality reviewer examines the return on the computer screen and source documents The quality reviewer the preparer and the customer participate in verifying the source documents that the tax law is correctly applied based on the interview and all supporting documentation and is free from errors Or e The preparer who completed the return prepares a backup of the return on a PMSD Portable Mass Storage Device if no LAN is being used at the site The PMSD and customer records are then transferred to a Quality Review Station Alternatively sites may print the return and the copy along with customer records may be taken to a Quality Review Station The quality reviewer the preparer and the customer participate in verifying the source documents that the tax law is correctly applied based on the interview and all supporting documentation and is free from errors 13 Guidelines Self Reviewer the preparer reviews the return e The preparer reviews the return upon completion with the assistance of the customer reviewing at a minimum the information on the Form 8158 Quality Review sheet tool or TaxWise worksheets and diagnostics Peer Reviewer a fellow volunteer reviews the return e The same procedures as in the designated review
152. pear throughout the official Volunteer Income Tax Assistance VITA and Tax Counseling for the Elderly TCE training materials are used with the permission of CCH The screen shots used in this publication or any other screen shots from TaxWise or its affiliated programs 1may not be extracted copied or distributed without written approval from the IRS SPEC Office of Education and Product Development Confidentiality Statement All tax information you receive from taxpayers in your VOLUNTEER capacity is strictly confidential and should not under any circumstances be disclosed to unauthorized individuals IRS Mission Statement Provide America s taxpayers with top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all Purpose Statement Publication 3189 Volunteer e file Administration Guide is designed as a resource guide to assist volunteer e file administrators in implementing the correct electronic filing procedures at a volunteer e file site This publication provides guidance on IRS standards for volunteer sites administrative procedures in using TaxWise Desktop and Online and samples of the types of e file documents needed to successfully operate a volunteer e file site The information contained in this publication was the latest information available at the time of publication Updates and changes will be issued if needed This doc
153. plate_Add aspx D Intemet e Enter the Name of the Return Template you are creating For example sites that border two states may create a return template for each state e Enter a detailed description e Select Make Default if you want to make this your default template There can only be one default template e Select what you want your return template to be based on from the drop down listing e Click OK NOTE Once you have created more than one return template you can choose from the drop down list to create a new template based on one you have already created Modifying Return Templates CCH will pre set most required Tax Form Defaults as identified in this Publication This should result in reduction in the time required for set up by volunteer ERO s The pre set defaults will be set in the Admin User only Tax Form Defaults are used to enter information that users of TWO want to appear in all tax returns the e file administrator will need to enter the site s unique Site Identification Number SIDN and EFIN during set up If the site fails to enter the SIDN users will receive an e file warning message indicating a SIDN is required ERO s will have the ability to set additional defaults and remove pre set defaults if desired The preset defaults are e Appropriate form to Use 1040 e Customers name address phone number date of birth and occupation designed as required fields e Are you exclu
154. portion of the return corrected and transmitted to the IRS or if it cannot be accepted for processing by the IRS the taxpayer must file a paper return In order to be filed timely the paper return must be filed by the later of the due date of the return or ten calendar days after the date the IRS gives notification that the electronic portion of the return is rejected or that it cannot be accepted for processing The paper return should include an explanation of why the return is being filed after the due date See Exhibit 6 Sample Reject Letter Fixing Duplicate DCNs Duplicate DCNs can occur if you create e files on multiple non networked computers using the same EFIN To avoid duplicate DCNs each computer should be set with a different starting DCN See Figure 2 General Tab and the instructions for Setup screen in the Pre Filing Season section Whether you find the duplicate DCN before transmission or after you receive a reject you may need to reset the Current DCN on the laptop computer from which the duplicate DCN originated see the General Tab of the Setup Options of TW Depending upon how many returns you expect to complete you may need to reset the number 1 000 more than it currently shows 85 Tax Wise Filing Season If you discover the duplicate DCN before transmission e Go to the TW Home Page and choose Open an Existing Return e Find the return you want to reset and go over to the right side of the page and fin
155. r Accounts Passwords TaxWise software requires volunteers preparing returns to have unique user accounts that are password protected See pre filing season User Name and Password Security for additional information The volunteer s access privileges should be limited to the activities necessary to perform their volunteer role For instance a return preparer should not be assigned administrative or super user rights e When the site uses other software to prepare returns similar security precautions should be followed as allowed by the software When volunteers quit resign or are no longer working at the site the ERO or Site Coordinator must deactivate their user account e f the site is using generic user names or passwords such as volunteer the site must change the password immediately when a user leaves the program TaxWise Guest accounts must be password protected If other software is used to electronically prepare tax returns all user and non user accounts such as guest accounts should be password protected 9 10 Disposing of information All electronic media and hardware should be disposed of timely and in a manner that ensures data is not recoverable to reduce risk Contact your local SPEC Territory office for additional guidance Deleting Taxpayer data Information may not be stored on partner owned or IRS loaned equipment once the filing season activities are completed The information on all c
156. re PCL printing If you select PCL printing also check the Auto load soft fonts each time a tax return is sent to the printer If there are J s G s K s and other stray characters printing on your forms you might want to consider the following The necessary fonts are not loaded to you laser printer Select File Printer Setup Check the Auto load soft fonts box This will send the fonts to your printer before every print job This option is only available if you use the PCL print method with a laser TaxWise Pre Filing Season 42 Indirect Transmitter Tab Setup Options Direct Transmitter Color Setup Communications Information C Use default internet protocol for communications This method is Department of Defense approved Use modem TOSHIBA Software Modem AMR Y Electronic Filing Center 1 900 823 5345 Note Hyphens and parentheses will be ignored Use commas to wait for dial tone use colons for a pause Electronic Filing Center default phone number is 800 829 5945 Save as Workstation Defaults Cancel Help Figure 4 2009 e Select Use Default internet protocol or Use Modem e f you are using a modem click down arrow and select modem installed with your computer Enter the toll free transmission telephone number 1 800 829 5945 the comma must be after the 1 If you have a dialing preface such as 9 or 8 you must put that preface in before t
157. reclosure or did the bank cancel any part of your mortgage loan Board or Veterans Administration If yes how much 250 500 Are you or your spouse a government retiree Purchase and install energy efficient home items such as windows furnace insulation etc Live in an area that was affected by a natural disaster If yes where Pay college tuition for yourself your spouse or your dependents Have any student loans Make estimated tax payments or apply last year s refund to your 2009 tax If yes amount Part IV Income In 2009 did you or your spouse receive Check Yes or No to all questions below ves Yes L Yes Yes ves Yes L Yes ves Yes Yes L Yes Yes Yes L Yes Part V Yes Yes ves Yes Yes Yes ves Yes L Yes Catalog Number 52121E Exhibits No No No No No No No No No No No No No No No No No No No No No No No oN gt 95 O0 N OOF dm Eo qu cx o mwxgpos ib tiHme Wages or Salary Tip Income Scholarships Interest Dividends from checking or savings accounts bonds CDs brokerage etc State Tax Refund If yes did you itemize your deductions last year Yes No Self Employment Income such as earnings from contract labor small business hobby etc Alimony Income Proceeds or loss from the sa
158. records Telephone number E mail address Adjusted Gross Income AGI from either their current year or prior year filed tax return verified from IRS records Username Select your preferred username Please read the rules for selecting your username see User Names and Passwords e Password and PIN Select your password and PIN Please read the helpful hints on selecting a secure unique password and PIN in the User Names and Passwords section Reminder question to recover a forgotten username Home mailing address verified from IRS records If the responsible official has moved since they last transacted with the IRS they must update their information by completing Form 8822 Change of Address prior to registering Address must be updated on IRS system prior to the submission of the Form 8633 Advantages Available 24 hours a day 7 days a week Can be accessed from just about any computer with an Internet connection Can be saved in progress and an acknowledgement of completion sent via e mail Can be updated and retained electronically Reduces processing time of the e file application Allows for more than one Responsible Official for each site New and revised applications can be submitted year round A Responsible Official Is responsible for the ERO at the designated volunteer site is the first point of contact with the IRS and has authority to sign revised e file applications
159. rint any worksheets W 2 s 1099 s etc Set the Form 8453 to print three 3 copies and the Form 8879 and the State 8879 equivalent to print two 2 copies Other than that TaxWise will only print those forms that have data on them Log in as Admin e Go to Tools Go to Utility Setup Options Click on Setup Click on View Edit Print Packets TaxWise Pre Filing Season 56 Q View Edit Print Packets Packet Fie Copy z Print Completed Forms Package 1040 Individual o A Completed Forms to Print Available Forms Selected Forms US Federal Add FomName Copies AL Alabama 1040 PG 2 US Individual Inco e puc NP Add All 10404 PG 1 US Individual Inc 10404 PG 2 US Individual Inc v E TNR 1040ES PG 1 2004 Estimated anand 1040ES PG 2 2004 Estimated 1040EZ US Individual Incom SCH EIC Earned Income Cred lt Remove SCH EIC WKT Earned Incom 8812 Additional Child T ax Cre lt lt Remove All 8863 Education Credits lt US 2 PIN AUTH 1040 e file Signatu omen ne Figure 13 2009 E E 1 1 1 4 1 1 1 1 1 2 Choose the File Copy Packet In Available Forms section open US Federal by clicking on sign Click Add All button Open the state package the same way see explanation below Click Add All button You may add or remove forms Federal or Stat
160. rity afforded documents while in the partner s possession Sufficient security is required to prevent unauthorized access to the data The IRS SPEC Territory office will determine if Option 1 is approved after the security is evaluated Self Select PIN Method The Self Select PIN method is an additional electronic signature method for taxpayers Why It eliminates the requirement for Form 8879 IRS e file Signature Authorization but does not eliminate the need for paperwork Who The Self Select PIN method is available to first time filers who are 16 or older on or before December 31 2008 However Primary taxpayers who are under 16 that have filed before and 2nd taxpayers who are under 16 that filed in the previous year are also eligible What The Self Select PIN Method is not available to all taxpayers The Self Select PIN method allows taxpayers to electronically sign their e filed return by physically entering their own five digit PIN The PIN can be any five numbers except all zeros If filing a joint return a PIN is needed for the taxpayer and their spouse The taxpayer does not need to register the PIN with the IRS before filing or contact the IRS to get a PIN If this confuses the taxpayer suggest that they consider entering their zip code 31 Signature Methods and IRS Record Keeping How do you use the Self Select PIN in TaxWise e Go to the Main Information Sheet e Scroll to the Self Select and Practitioner PIN s
161. rmation will be used that the information will be protected and how long the information will be retained The information should be properly disposed of once it is no longer needed Proper disposal consists of shredding burning or destroying PMSD containing personal sensitive information for security purposes See Publication 4299 Privacy and Confidentiality A Public Trust for more information There are two options for retention Each partner and local IRS SPEC Territory office will discuss and determine which method is used Option 1 The partner is required to store the above until the end of the calendar year in which the return was filed Appropriate disposal methods such as shredding or burning of paper records and physical or magnetic destruction of disks should be used to dispose of data at the end of the calendar year Option 2 The partner will provide the above to the local IRS SPEC Territory office Prior to committing to Option 1 the SPEC Territory office will evaluate the level of security afforded documents while in the partner s possession Sufficient security is required to prevent unauthorized access to the data The IRS SPEC Territory office will determine if Option 1 is approved after the security is evaluated Signature Methods and IRS Record Keeping 34 Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return Beginning with the 2008 filing season the Form 8453 is no longer used as a signatur
162. rtl R e Click Close on the tool bar Now you are ready to assign this Return Template to your users TaxWise Online Pre Filing Season 100 Assigning the Return Template Click Assign to assign Users to templates If Users are not assigned to a template TWO will assign the User to the Default Template e Select Assign on the toolbar e Select the newly created return template e Select users Click Assign e Click OK to confirm e Click Close e Click Home on the toolbar User Defined Return Stages Return Stages must be created by the ADMIN user and will be accessible to all other users Return stages can be used to mark and follow the process of the returns created by users at the site To create User Defined Return Stages Login as ADMIN Select Settings on the toolbar Select Return Stages by clicking on Return Stages in the tree at left Type in the return stage in the bottom box Click Add c1 c0 n2nDo Settings User Settings Tax Preparer LERO Adminstrator Setbngs Pick Lists Ready for Revew Return Stages W2 Needed L Print Sets Return Stage Administration Reacy to Submit Add Delete Rename 101 Tax Wise Online Pre Filing Season Once all the return stages for your site are entered Select the Save and Close button Below is a list of possible return stages e Ready to Review e Ready to Transmit Waiting on Signature Waiting on Tax Information
163. s no default needed next line If you have more topics that you want to track repeat the above Once completed the site coordinator e file administrator can provide a legend to the volunteers to assist them in the completion of these fields Fields 1 amp 2 are 8 digit alpha numerical Field 3 is 20 digit alpha numerical Fields 4 5 amp 6 are 10 digit numerical Field 7 is 3 digit alpha numerical and Fields 8 9 amp 10 are 15 digit alpha numerical Setting Additional Optional Defaults NOTE If you use carry forward information from the prior year tax return skip remaining steps for SCH C EZ D and Form 1099 R Otherwise continue Select Schedule C EZ e Click in A Principle Business or Profession Press F3 e Click in B Business Code Press F3 e Click in Gross Receipts line 1 Press F3 Press F10 to save and move to next form Select Form 1099 R e Scroll to Name Code Press F3 to remove red e Click on Box 1 Gross RRB line 7 Press F3 Click on Box 2 Taxable Amount Press F3 Click on Box 4 Federal Tax Withheld Press F3 Click on Box 7 Codes Press F3 e Tab to lower left section of form where there are boxes for state information and Press F3 in first box or you can enter your state s two letter code e Press F10 to save and move to next form 53 Tax Wise Pre Filing Season Social Security e From Form 1040 page 1 select line 20 Social Security Rig
164. s a progress bar indicating the status When restoring from a CD R backup all files will have a Read Only attribute that will have to be removed CD RWs shouldn t require this In some cases the TaxWise restore program may have problems reading the data from CD causing the restore program to exit without processing the backup files In these cases the two backup files IBACKUP 001 and BACKUP OPT will need to be copied to the C drive or any other hard disk drive location and restored from the new location Follow the procedures below Copy the two files and paste them to a location on your C drive Restore from the location on the C drive If you re attempting to use a burned CD to transfer a federal or state update that you downloaded from the Internet you do not need to use the Transfer Update options within TaxWise Instead just copy the executable update file from the CD TWUPDxx EXE to the desktop of the machine that needs the update Then double click the update just as you did on the computer where it was downloaded 75 TaxWise Filing Season Restoring Returns NOTE EFIN Authentication new in TaxWise 2008 will prevent restoring returns that were created with an EFIN not registered on your computer Use Restore from Disk to restore one or more files to your computer from a backup disk NOTE Make a note of the user name to which you are restoring returns so you can find the returns later when you need to edi
165. s such as Publication 17 Your Federal Income Tax Publication 4012 Volunteer Resource Guide and Instruction Booklets for Form 1040 These resources should be made available at each workstation as the interview techniques and decision trees are valuable in making tax law decisions If these materials are not available in paper volunteers should be shown how to reference the materials in the computer software e Emphasize that volunteers are to prepare or correct only returns and forms that they have been trained and certified to prepare or correct and that are within the scope of the program Guidelines 12 e Screen taxpayers to make sure they have the necessary information and documents and that their returns are within the scope of the volunteer program NOTE All sites must use an intake and interview process that includes conducting a comprehensive interview and completing the Form 13614 or an IRS approved partner alternative Intake Form e Ensure that volunteers are asking questions to determine that the taxpayer qualifies for all deductions credits etc As an example if the taxpayer is asked what his her filing status is he she may say head of household but not know the correct definition by law The volunteer assistor needs to ask probing questions to ensure the taxpayer qualifies as head of household The interview techniques and decision tree in Publication 4012 are tools that illustrate the probing questions that should be
166. se or other picture ID Part I Your Personal Information 1 Your First Name Are you a U S Citizen Li Yes L No 2 Spouse s First Name M I Last Name Is spouse a U S Citizen L Yes L No 3 Mailing Address Zip Code 4 E mail 5 Your Date of Birth 6 Your Occupation 7 Are you Legally Blind 8 Totally and Permanently Disabled 9 Spouse s Date of Birth 10 Spouse s Occupation 11 Is Spouse Legally Blind 12 Totally and Permanently Disabled _ 13 Can your parents or someone else claim you or your spouse on their tax return Yes _ No Part Il Family and Dependent Information 1 As of December 31 2009 your marital status was L Single L Married Did you live with your spouse during any part of the last six months of 2009 L Yes L No L Divorced or Legally Separated Date of final decree or separate maintenance agreement L Widowed Date of spouse s death 2 List the name of everyone below who lived in your home and outside your home that you supported during the year Name first last Date of Birth Relationship to you Number US Citizen or Married Full Received Do not enter your name or mm dd yy e g son mother of months resident of the as of time more than Spouse s name below sister lived in US Canada 12 31 09 student 3650 in your or Mexico yes no yes no income home yes no yes no c d h If additional sp
167. sh to append with the currently select Location c Drives Ww Local Disk C Se A Drive on imathis Iptp A amp Local Disk E DVD CD AW Drive D Sh shared on netapp03 5 Sw shared on netapp03 T SS mathis on netapp0F U Sw installs on netapp0 P lt w napa on netappU3 Z C3 PATS Teresa TEST O TRAINING Figure 18 2009 7 Select the drive and directory where you want the backup to be saved and click OK You can type the complete path in the Location box or select a drive from the Drives box click the arrow for a drop down menu of drives on your system and a directory from the Directories box NOTE During the backup process TaxWise displays status messages in the bottom left corner of the TaxWise status bar If you are backing up to the same drive or removable media to which you previously backed up TaxWise displays the Confirm dialog box r Confirm 359 An earlier backup exists on this diskette This will be overwritten e Continue Figure 19 2009 71 Tax Wise Filing Season 8 Do one of the following Click Yes to continue and overwrite the existing backup Click No to save to another location Click Cancel to exit the backup procedure TaxWise displays the Information dialog box when the backup is complete Information LD 278 Backup complete Figure 20 2009 9 Click OK 10 Remove the removable media storage Adding to
168. signature of each person listed authorizes the Internal Revenue Service to conduct a credit check on that individual Type or print name first middle last U S dii Are you licensed or bonded Legal officer ofa in accordance with state or resident atto ei as local requirements Title S No alien banking i Yes No n None apply Home address ial Security Number C P A Fingerprint Not applicable enrolled agent Card Required enrolled agent Have you ever been assess reparer penalties been convicted of a crime failed to file personal t rns or pay tax liabilites or been convicted of any criminal offense under Internal Revenue laws Yes No Pleas an explanation for a Yes response Date of birth mo ear Signature Add Delete E mail optional Type or print name first middle last U S citizenship Are you a an Are you licensed or bonded Legal ofa in accordance with state or resident ittorney y owned local requirements ita 2 ration Title Yes No alien king official Yes No i n apply N Home address Social Security Number erprint Not applicable ent d Required enro t Have you ever any preparer penalties been convicted of a
169. site by the SPEC Territory Office Lines 1 e amp f Business location address telephone number and fax number gt Volunteers Partners should enter the full address telephone number if applicable and fax number if applicable of the physical location of the site not the volunteer s personal residence No P O Box numbers should be entered in this field Volunteers Partners need to pay close attention to the next line Line 1g for information Line 1 g Mailing address if different than business location address gt Volunteers Partners should enter a mailing address in this field ONLY if it differs from address that was entered in Box 1 e However volunteers partners need to pay close attention to the notes below as to what type of information correspondence is sent to the address identified within this line number gt Volunteers Partners should discuss with their IRS SPEC Territory Office the option of entering the IRS address in this line Caution If mailing address line is left blank on an application the application system will automatically populate this line with the business address information contained on Lines 1 e amp f 127 Exhibits Instruction for Volunteer Sites to Complete Form 8633 Line 1 h Is firm open 12 months a year gt Check the applicable box YES or NO indicating whether their site is open 12 months a year If the answer is NO enter the physical address and telephone number of
170. sure it is not easily visible through windows Know the serial number type of equipment and any identifying tags such as a bar code present on the equipment in the event it is lost or stolen Law enforcement agencies will need this information to be able to provide assistance in the event of theft or loss Contact your local SPEC Territory office immediately if IRS loaned equipment is lost or stolen Security 28 Signature Methods for e file Returns There are two signature methods for e file returns Practitioner PIN and Self Select PIN Following is an explanation of each signature method along with the advantages and disadvantages of each method Practitioner PIN Method The Practitioner PIN method is the preferred electronic signature method for taxpayers Why e Neither the taxpayer s date of birth nor the prior year AGI is needed to use the Practitioner PIN Method All taxpayers are eligible for the Practitioner PIN Method e Taxpayer doesn t have to be present to enter their PIN Taxpayer can take the Form 8879 to their spouse to sign and then return the signed Form 8879 to the volunteer tax preparation site What e IRS processing costs reduced e Forms 8879 must be retained for three years from the return s due date or the IRS received date whichever is later How do you use the Practitioner PIN option in TaxWise e Go to Main Information Sheet Scroll to the Self Select and Practitioner PIN s sectio
171. t in the toolbar e Customer Support Knowledge Base window go to the left column and select the Knowledge Base Or e Go to www taxwise com Go to the top right corner above the search box Click on Support Login On the Latest News screen Click on Support in the toolbar e Customer Support Knowledge Base window go to the left column and select the Knowledge Base Hot Topics appear on the Latest News screen TaxWise Pre Filing Season 68 Backing up Returns To back up returns click the Tools menu and click Backup to Disk TaxWise displays the Backup Options dialog box The only options are to Start a new backup or Add to a previous backup TaxWise will automatically back up the tax return and all related files IRS and state electronic files database records and client letter templates NOTE TaxWise will no longer support backing up to a floppy disk You must use the Restore from Disk command on the Tools menu to restore information from a backup file Starting a New Backup 1 Click the Tools menu and click Backup to Disk TaxWise displays the Backup Options dialog box Figure 15 Method of Backup Stat anew backup C Add to a previous backup THES 2 Click Start a new backup and click OK TaxWise displays the Select User dialog box Figure 16 2009 zixl Test Select al Cancel Hep 69 Tax Wise Filing Season 3 Select the user name s whose returns
172. t Reports and kept secure If using the Self Select PIN SSP will be noted in the PIN Presence Indicator under the Sig Doc column on the Acknowledgement Report This signifies the use of the Self Select PIN and no Form 8879 must be retained Record Retention Requirements The following documents must be retained until December 31 of the filing year and made available to the IRS upon request e Paper Forms W 2 and W 2G and Forms 1099 R IRS Acknowledgement Reports Check to confirm IRS acceptance of federal return and signature method e Complete copy of the electronic portion of the return Returns can be stored on the computer hard disk drive until the end of the filing season Procedures for erasing the returns are included in the Post Filing Season section of this publication e Master backup devices using PMSD of all electronically transmitted returns e Any supporting documents not included in the electronic return e Form 8453 U S Individual Income Tax Transmittal for an IRS e file Return if required e Customer s paper or electronic data for subsequent return preparation if the customer has authorized retention of data as required in Publication 4299 Taxpayer information may be retained either electronically or by paper when written notice has been given to the taxpayer and the taxpayer agrees to retention and use of their information The disclosure should explain what information will be retained how the info
173. t all zeros Can a taxpayer give their PIN verbally to an ERO to enter it in their electronic return Yes if using the Practitioner PIN Method The taxpayer may give their PIN to the ERO verbally However the taxpayer must also sign Form 8879 An ERO cannot transmit the taxpayer s return or release it for transmission until they receive the signed form from the taxpayer Are Forms 8879 mailed to the IRS Processing Center No Do NOT mail Forms 8879 to the IRS Processing Center The Practitioner PIN Forms 8879 must be retained for three years from the return due date or IRS received date whichever is later Are Forms W 2 W 2G and 1099 R retained when the Practitioner PIN method is utilized Yes Information documents such as W 2 W 2G and 1099 R as well as the IRS Acknowledgement Reports must be maintained until the end of the calendar year in which a return was filed at the site in a secured location or at the local SPEC office Are Forms W 2 W 2G and 1099 R retained when the Self Select PIN method is utilized Yes Forms W 2 W 2G and 1099 R must be retained until the end of the calendar year in which a return was filed Where will Forms 8879 W 2 W 2G and 1099 R be maintained for volunteer e file sites The maintenance of these forms must be kept confidential and in a secured location at the site or sent to the local SPEC office at the end of the tax season if the site does not have storage capacity or if the site is not appr
174. t contact the U S Treasury Financial Agent at 1 888 353 4537 no later than 2 business days prior to the payment settlement date also authorize the financial institutions involved in the processing of the electronic payment of taxes to receive confidential information necessary to answer inquiries and resolve issues related to the payment further acknowledge that the personal identification number PIN below is my signature for my electronic income tax return and if applicable my Electronic Funds Withdrawal Consent Taxpayer s PIN check one box only authorize to enter or generate my PIN ERO firm name Enter five numbers but as my signature on my tax year 2009 electronically filed income tax return do not enter all zeros will enter my PIN as my signature on my tax year 2009 electronically filed income tax return Check this box only if you are entering your own PIN and your return is filed using the Practitioner PIN method The ERO must complete Part Ill below Your signature gt Date gt Spouse s PIN check one box only authorize to enter or generate my PIN ERO firm name as my signature on my tax year 2009 electronically filed income tax return Enter five numbers but do not enter all zeros will enter my PIN as my signature on my tax year 2009 electronically filed income tax return Check this box
175. t indicates which returns were accepted or rejected for specific reasons Backup The process of transferring or copying information from your computer onto PMSD Portable Mass Storage Device Batch A single transmission consisting of the electronic data from single or multiple tax returns Baud Rate The measure of speed at which data is transmitted over a telephone system by a modem Client ID the unique identification assigned to a customer by TaxWise It is used by TaxWise and TWO users to access the TaxWise support site DCN Declaration Control Number The unique number assigned to a tax return that will be electronically filed DCR Declaration Control Report Report compiled and printed by TaxWise before each electronic transmission of returns The DCR includes the DCN SSN last name refund amount and signature method Default Values Entries that are automatically brought into a new tax form These values may be set up for each user using Edit Tax Form Defaults on the Tools menu These entries are stored in a master file under each user name for each package in TaxWise Diagnostics A process within TaxWise that checks for information or omissions that would cause the IRS or state to reject the return as ineligible for electronic filing The program also displays any tax inconsistencies within the return Download The process of copying a file to your computer Duplicate DCN If returns are creat
176. t them To restore from a backup disk use the following steps 1 Log into TaxWise as the user you want to contain the restored files 2 Click the Tools menu and click Restore from Disk TaxWise displays the Select a directory that contains the previous backup you wish to restore dialog box Select a directory that contains the previous backup you wish to restore Location OT Drives lt Local Disk C SS ADiive on tmathis Iptp A Local Disk C E SS shared on netapp03 5 S shared on netapp03 T SS mathis on netapp03 U Se instals on netapp03 SW napa on netapnO3 Z C3 PATS O Teresa Q3 TEST TRAINING Figure 25 2009 TaxWise determines the type of restore procedure needed from the backup file s on the backup disk TaxWise Filing Season 76 3 Select the drive and directory where the backup is located and click OK TaxWise displays the Select User Name s dialog box i six Test Selectati Cancel Help Figure 26 2009 4 Select the user name that is associated with the backed up return 5 Click OK TaxWise displays the Restoring to dialog box Restoring to C UTSO8 USERS TEST 4 4 Unselect Al wide Format ge o ce se Figure 27 2009 NOTE If you select more than one user name each user s list of returns appears consecutively 77 Tax Wise Filing Season 6 Select the return s you want to restore from each user name and
177. ted Move cca Nix deo eaa ne e deg Un Da Dove e ce e a ud 118 TWO Post 2pebe Lo MR PT ORO 119 End of Filing Season Procedures m ctt 119 EXPiDILS a e a a a E ON 121 Exhibit 1 Useful RESOUIrCES c sssssessessesesscesceeeeeeeeeeeceeceeseeceeseeaeeausaasaesaesseesses 121 Exhibit 2 WHO DOT Contact sariini na n a a ai 122 Exhibit 3 Contact Information ei te roro trottoir aaia 123 Exhibit 4 Most Common EO CUS nsa taa dnd ida dn ud deae Und aea tl uada uud 124 Exhibit 5 Completed Sample of Form 8633 and Instructions 125 Exhibit 6 Sample Reject Letter iesu stripes tacccces eia io sae mas copa sae o de Rasa ua DaeE aad SEPRdE 130 Exhibit 7 Form 13614 C Interview and Intake Sheet eeeeeeeene 131 Exhibit 8 Form 8158 Quality Review Sheet c cccccccsssceceesessseeeeeessseaeeeeesssseeeeeeees 135 Exhibit 9 Form 8879 IRS e file Signature Authorization ssssessssssss 136 Exhibit 10 e file Process TiiIMeliine 2 sseceeceeeeeeeeeeeeeeceeceeseeceeeeeaeeaueaeeaesaeesssenes 137 Exhibit 11 Publication 4390 VITA TCE Computer Loan Program 138 Exhibit 12 Sample Declaration Control Report eese ceeeee eren 139 Exhibit 13 Sample IRS Acknowledgement Report essere 140 Exhibit 14 Form 8453 U S Individual Income Tax Transmi
178. ted or rejected the return DCN Declaration Control Number assigned by TaxWise Online You can sort the acknowledgments by clicking the column titles Federal and state acknowledgements will be displayed on separate pages Only Administrators Super Users have IRS Achnowtetomenss N permission to view acknowledgements No eile ohore have 229 recened or fe salad dae eq Rejects There are several methods of identifying rejected returns 1 The rejects are listed on the Acknowledgement report 2 Run the reject report from the TaxWise Return Query Click on the Return Query icon e Click the Rejected Returns link e The list will display the returns rejected within the past 72 hours e Click the link next to the SSN view the record e Click on the Reject History link The reject history for the Social Security Number entered in return query will be displayed e Click the Reject Code link to display the IRS reject code details Click the Sequence link to display the associated TaxWise location The following illustration displays the return query Tax Wise Online Filing Season 114 Fixings Rejects When a return is rejected an attempt should be made to correct it and then re transmit The return will retain its original DCN if the e file is recreated and later re transmitted Open the rejected return e Click the Run Diagnostics icon The rejected entries will become red hyperlinks under the Electronic
179. tered Follow the instructions below for resolution of this problem If tax preparers encounter the following error message Return is not registered this indicates that the EFIN on the Company screen of the Setup Options does not agree with the EFIN listed on Form 8879 of the return or the EFIN does not have a valid registration code e First check to make sure that the same EFIN is used on Form 8879 and on the Company setup screen e f this still does not correct the problem check to make sure your EFIN and registration code are both correct e Then the ERO should call CCH Customer Service at 1 800 411 6391 to discuss the problem TaxWise Pre Filing Season 46 Transmitting Returns for Multiple EFINs In order to transmit returns for multiple EFINS the site must secure a transmit code XMIT Transmit codes may be secured at the time the software order is placed The following procedures are used when one site s EFIN will be used to transmit returns for multiple sites EFINs The returns will retain the originating EFIN and each EFIN will receive credit through Andover TaxWise etc for the returns that were created under their own EFIN Example EFIN 999100 will transmit returns for EFINs 999200 999300 and 999400 e When software is ordered for EFINs 999200 999300 and 999400 indicate in the space provided in the STARS Software Ordering Module that EFIN 999100 will be the transmitting EFIN e When the software is r
180. th between these two methods will be available in the Desktop version of TaxWise as it was in TaxWise On line TWO last year New for TaxWise Online Reports TaxWise On Line reports will be improved similar to the reports available in TaxWise Desktop American Recovery and Reinvestment Act of 2009 ARRA The Individual Taxpayer provisions of this Act will be included in TaxWise 2009 These provisions will require additional tax forms and training for our volunteers Additional information about ARRA is in the Pub 4012 Volunteer Resource Guide Individual Taxpayer provisions of ARRA are Making Work Pay Tax Credit e First Time Homebuyer Credit Expands e Money Back for New Vehicle Purchases e Enhanced Credits for Tax Years 2009 2010 Increased Transportation Subsidy Up to 2 400 in Unemployment Benefits Tax Free in 2009 e 250 for Social Security Recipients Veterans and Railroad Retirees Energy Efficiency and Renewable Energy Incentives Health Coverage Tax Credit Changes in Completion of Form 8633 New e file partners should work closely with their SPEC Relationship Manager when completing Form 8633 Application to Participate in the IRS e file Program New volunteer partners must be input into the STARS database and receive the SIDN before submitting a new Form 8633 An SIDN must be on all new or revised VITA TCE submissions of Form 8633 or the application will be rejected by Andover The SIDN on For
181. that belongs to the Training group Transmittal File A file containing one or more electronic files along with a beginning and ending summary record The summary records tell how many returns are in the file and the sum or certain records in each file This is the file format specified by the IRS or each state Transmitter Individual transmitting electronic files to the CCH Electronic Filing Center Transmitting Code X MIT Code An eight letter code that allows you to transmit for other EFINs Update Any changes or improvements to TaxWise Federal or state software made during the tax season Updates are posted on the CCH Customer Support Web site and sent via modem to users who do not have Internet access Upload The process of copying a file from your computer to another computer User Name A name entered into TaxWise as a user The user name can contain up to eight characters and must be password protected User names are created and changed in Security Manager in the TaxWise Utility program Version Each release or update of TaxWise is identified with a version number e g 19 0 19 01 19 1 and so on Some features or content are not available in the earliest releases of the software for a given tax year and are made available or added in later releases Updates may be issued specifically to correct a programming error in a previous release It is important to know which version of TaxWise you are working with when you co
182. the prior year AGI may have unique features as follows e f the prior year return was filed as married filing jointly with the same spouse enter the same prior year total AGI amount for each taxpayer Do not divide the amount between the taxpayers e f the prior year return was filed as married filing jointly with a different spouse enter the prior year total AGI amount from the joint return filed with the ex spouse e f the taxpayer did not file a prior year tax return the prior year return was filed after December 9 2009 the prior year AGI was zero or the taxpayer did not need to file a prior year tax return but filed a return anyway the taxpayer must enter Zero for the original prior year AGI amount Do not leave this field blank the return will reject if the field is left blank for a zero amount e f the taxpayer s AGI is negative the negative amount should be entered e f the taxpayer is unsure of their original prior year AGI they may call IRS Customer Service at 1 800 829 1040 Record Retention Requirements Copies of any Forms W 2 W 2G and 1099 R must be retained until December 31st of the processing year The above forms should be attached to a document Suggestion Since you should remove Form 8879 from your Print Packet for the Self Select PIN process these forms may be attached to the printed copy of the Main Information sheet that prints from TaxWise Signature Methods and IRS Record Keeping 32 R
183. ther taxpayers Keep the information confidential and protect it from unauthorized individuals and misuse by keeping it locked and secure Allreturns prepared by volunteers through VITA TCE must be completed while the taxpayer is present Do not take the taxpayer s information for completion of the return outside the presence of the taxpayer General Guidelines Each volunteer e file site must conform to the same ERO requirements as other tax practi tioners Included in this Publication are requirements for operation of a volunteer e file site Publications such as Rev Procedure 2007 40 which is updated information for Pub 1345 provide detailed procedures and assistance for volunteer EROs As a step toward improving quality at VITA TCE sites for the 2010 filing season this publication Publication 3189 must be available as a resource tool at all volunteer sites Site coordinators will be asked to provide proof of its availability during site reviews that will be conducted throughout the filing season As a convenience we have included an electronic copy of Publication 3189 in the TaxWise CD and recommend downloading it to your computer 11 Guidelines The Quality Site Requirements QSR includes ten practices that are necessary to ensure taxpayers visiting VITA TCE sites receive quality service and an accurately prepared return The QSR s are Return Preparation Volunteer Certification Intake and Interview process Refere
184. tion of the problem will be printed on the Declaration Control Report DCR See Exhibit 12 Sample Declaration Control Report Since any problem returns are omitted it is OK to send the transmittal file containing returns with no problems Problem returns can be fixed and transmitted later TaxWise Filing Season 80 NOTE If changes were made to a return or the return was opened after the e file was created it will be necessary to open the return and run Diagnostics If No IRS Electronic filing errors detected re create the e file by selecting the E file button in Diagnostics TIP To save time particularly if returns were created by several different preparers recreate all the e files before selecting the returns to transmit using this simple procedure It recreates all your e files at one time e Select TOOLS Then select MAKE IRS E FILES e Check BOX for each Return you intend to transmit e Then Click OK This will avoid going back to recreate individual e files for returns that will not transmit because they have been opened after the e file was created The Declaration Control Report DCR screen appears listing returns to be transmitted Print this report by clicking on the printer icon and following prompts f the report does not print for any reason it is recommended that you cancel the transmission correct the printing problem and start over You are to retain copies of the DCR Report so they can be
185. tion page Just enter your email address and follow the prompts until you re able to select the QuickAlerts subscription You may then select the type of alerts you want to receive If you are already an e News subscriber just access your e News Subscription account select QuickAlerts and select the alerts you want to receive It s that simple Updating or Cancelling Subscriptions At the bottom of each QuickAlerts email you receive there is a Subscriber Preference Page link Selecting this link will allow you to update your subscription information modify the QuickAlerts you receive or cancel your subscription Ordering Software 22 Problems or Questions If you have questions or problems with the subscription service please contact support govdelivery com If you have another issue you want to bring to our attention you may send us an email at QuickAlerts irs gov 23 Ordering Software Ordering Software Security Technology comes with inherent risks E file sites are required by IRS and if applicable by local government to maintain certain taxpayer information These requirements pertain to both electronic and printed data This increases the responsibility of all volunteers and partners to be vigilant in protecting the information Protection involves the physical protection of the equipment used as well as the protection of the electronic data To assist volunteers and partners with this responsibility IRS devel
186. to the original password e As an ADMIN user the password will be reset to the 20 digit registration code e For other users the password is reset to the User Name Each time the ADMIN password is reset you will be required to accept the TaxWise Online License Agreement In addition as the administrator other users can be reset by selecting Manage Users then Click the Reset link at the end of the username This will reset the password back y to the username Manage Users State Help There are three options for State tax help in TaxWise Online 1 Located at the bottom of the home page is a drop down menu with the State Tax sites listed 2 Use the Search Knowledge Base box located at the top to find the State help files that are maintained in the TaxWise Knowledge Base In the Search for field shown below GA is entered replace GA with any state abbreviation to locate the state you need and click Go as shown in the example below Once the appropriate information is located click on the PDF link to open the file Search for GA help Go 3 State help is also linked directly to the TWO homepage This link will take you directly to the appropriate state s website Web Resources um e 4 Cali z z ent sf Szxerus re Lel Sax nc I Sees e Datnct cf Comia Cice of the Cet Pranoni Otte th a a enactment al tm Let Tanater shale Lai Gaa Dibad Luza Go
187. ttal for an IRS e file Return 142 GIOSS ANY Ap 145 hole M 149 Highlighted Changes for Tax Year 2009 2010 e Form 13614 C Intake Interview amp Quality Review Sheet Form 13614 C Intake Interview amp Quality Review Sheet is a form which combines the intake interview and quality review sheets This form replaces Form 13614 but Form 8158 Quality Review Sheet will still be available Form 13614 C is a four page form Pages one and two are completed by the taxpayer Page three is completed by a certified volunteer and the quality reviewer of the return Page four is a notes page The Form 13614 C Intake Interview and Quality Review Sheet is a tool to ensure that a thorough interview and quality review process is used to prepare a correct tax return Sites must use an interview and quality review process that includes the information on Form 13614 C at a minimum e Quality Site Requirements There are ten practices that have been identified as necessary to ensure taxpayers visiting VITA TCE sites receive quality service and accurate return preparation See Guideline section General Guidelines Windows 2000 Operating System TaxWise 2009 will no longer support the Windows 2000 operating system Relational EFIN In 2007 CCH introduced the Relational EFIN The relational EFIN allows partners who operate multiple sites to keep informed by ac
188. tugen Depertment of the Treasury m aie e LI e Menesets Department of Rev e Mioa Sooety of Accountants n z The ADMIN user has all privileges except return preparer This ADMIN user has Return Preparer added to the roles of the user Note the New Return button in exhibit above e The Reports button will take you directly to the report section of the TaxWise Support site e A Web Resources link has been added to the assistance box This will allow you to open the Web Resources page in a different window while you are working on a return Assistance Web Resources Search Knowledge Base Using the Carry Forward Function In TW Online there are no preliminary steps needed to perform carry forward Click on the New Return button and enter the SSN for the taxpayer you wish to carry forward the information You will receive the message below with the option to use carry forward create a new return or close this window 105 Tax Wise Online Filing Season Web Page Dialog The TIN 111 11 1122 has Prior Year data available Would you like to Carry Forward the data from the Prior Tax Year or Create a new return Create new Return Close If you select to use carry forward the return will open with the prior year information and there are no further steps to take simply verify the information to note any changes and complete the return as normal Password Reset If you enter the password incorrectly you wi
189. u connect to your ISP e Go to Start e Select Run TaxWise Filing Season 82 Type DIALER in the space provided and Click OK e Click the Dial icon and a Dial window will open Put your cell phone number in the Phone Dialer box and click Dial to make sure the modem actually dials out Transmission of Returns for Multiple EFINs Refer to Pre Filing Season Tab Getting Acknowledgements Volunteer sites must check acknowledgement records regularly to identify returns requiring follow up action The site coordinator or designee should take reasonable steps to address issues identified on acknowledgement records When you send returns to the Electronic Filing Center any available acknowledgements mail or major updates will be downloaded to your computer before the communication session ends If you do not have any returns to process Logon with user name or Admin Click on Communications e Select Get Acks Mail and Updates e Select Get Fed State Acks Updates from Electronic Filing Center Click on the Get Button Processing Acknowledgements e When the communication session ends click OK A screen will appear listing the available files E mail files federal acknowledgement files and state acknowledgement files will be available Files viewed in the past will have a blue check by the filename Select the files to process To select all files click on the
190. ubject heading such as Add Additional State Enter a message such as Please add the state of Click on Send NOTE CCH will transmit the state software to your mailbox within 24 hours TaxWise Pre Filing Season 64 Transferring Federal and State Updates to Non transmitting Computers Most non transmitting computers are not connected to the Internet therefore federal and state updates must be installed To get the update from the transmitting computer e Go to Tools Click on Utilities Setup Options e Go to Tools Click on Transfer Federal Updates or Transfer State Updates as applicable e Select the drive you want the updates transferred to floppy disks FlashDrives or CDs if you have a CD burner Follow prompts To update the non transmitting computer e Go to Tools Click on Utilities Setup Options e Go to Tools Click on Install Federal Updates or Install State Updates as applicable e Select the drive you want the updates installed to e Follow prompts Restoring Prior Year Data The following procedures can be used to restore the files to a computer in the event they are needed to respond to an inquiry and permission was received from the taxpayer for keeping the data for future year return preparation TaxWise 2008 will need to be installed Instructions for Prior Year Carry forward of information follow this section NOTE If restoring from backup media other t
191. uired information even if it was filed with a return in an earlier year Paperwork Reduction Act Notice We ask for the information on this form to carry out the Internal Revenue laws of the United States You are required to give us the information We need it to ensure that you are complying with these laws and to allow us to figure and collect the right amount of tax You are not required to provide the information requested on a form that is subject to the Paperwork Reduction Act unless the form displays a valid OMB control number Books or records relating to a form or its instructions must be retained as long as their contents may become material in the administration of any Internal Revenue law Generally tax returns and return information are confidential as required by Internal Revenue Code section 6103 The average time and expenses required to complete and file this form will vary depending on individual circumstances For the estimated averages see the instructions for your income tax return If you have suggestions for making this form simpler we would be happy to hear from you See the instructions for your income tax return Exhibits Exhibits Glossary Accepted Return An electronically filed Federal or state return that meets all of the requirements set forth by the IRS or the state and has been acknowledged by the IRS or the state as accepted ACK FILE Acknowledgment file A file sent by CCH tha
192. ument consists of 14 sections e Highlights for Filing Season e Guidelines e Security e Signature Methods and Recordkeeping e TaxWise Software Ordering e TaxWise Pre Filing Season e TaxWise Filing Season e TaxWise Post Filing Season e TaxWise Online TWO Pre Filing Season e TaxWise Online TWO Filing Season e TaxWise Online TWO Post Filing Season e Exhibits e Glossary e Index Table of Contents Highlights for Filing SeSSOPlu ice ta teda alae neas tcu aea E RA 7 GUI GSN GS acai tes E 11 POSITION DESCNPUON MER 11 Privacy and Confidentially Guidelines esses eene 11 General MSNA IY NN IO TES 11 CRUCES TC T 12 Recommended Minimum Operating System Requirements ssssssss 14 Ordering SEU AN E LY EFIN Application PrOGeSS i e eeet a e abs sui ceveadauaescusevaglatecwaetdadaecemevdans 17 Acceptance to the e file PFOQLFGIIL a aoo tea abb sag atii d aab eaii eia iii 19 eigene PER c Pr M ery eee 20 TaxWise Software Orden uuaciins extitit cci eseas d RN LEE uL a ia de eei Rad petu dnd 20 IRS GOH License Agreement oou ua inni a nti rb sax RAS Ux D das en aa x a dn M Ru uda 21 TOOTA 1 EE Er E E o 21 EXCEDUON 2 TET 21 e STS eiri E E E E E R 22 SOCUL EE E aT 25 Protection of Information aaeeea eae wel e e e aaea 25 Protecton of EQUIPMEME ERE REEL e a a ie a 28 Signature Metis ses asia a RN aed PM a a EE REEER
193. updates one at a time however all updates must be loaded sequentially If a user is choosing to load sequential updates via the Internet they will have to load minor updates that are delivered between the major updates Remember all MAJOR updates must be loaded For example a user has loaded major updates 23 01 and 23 02 but has not loaded minor update 23 03 or major update 23 04 From the sequential list the user must download and apply 23 03 and 23 04 Instruction for Downloading Federal Updates You will need your Client ID Username and Password You will need your Client ID username ADMIN and registration code the first time you log into the support site The ADMIN user will then create usernames for anyone else they want to have access to the support site A created user will login with Client ID Username and password which will be the username the first time they login From the TaxWise home page You must have Internet access to download updates Click Support tab Enter your Client ID username and password From the Latest News screen go to Toolbar and click Download From the Product Updates screen select the latest Comprehensive or Individual updates Click on the Download file icon to the right of the appropriate update The File Download dialog box appears with Open or Save options Select Open to run the file or select save to save the f
194. ve the following message 120 The Electronic files just transmitted have been erased Click OK 81 Tax Wise Filing Season Note any problem returns The report will tell you they have been omitted from the transmittal file You will have to transmit them later after fixing the problem Make sure that the returns contained in the transmittal file are indeed the returns you want to send and that information listed matches the information on the signature forms If you see any returns included in the transmittal file that should not be sent for any reason you can cancel the transmission now This is your chance to catch mistakes and cancel the process if you need to Next TaxWise will display the Electronic Filing Center screen and begin transmission The Session was Successful means that you successfully connected to the Electronic Filing Center The Session Information part of the window will show messages including Mailtossed meaning that there were acknowledgements updates or e mail messages downloaded to your computer There was no mail to toss meaning that there were no acknowledgements updates or e mail messages downloaded to your computer Click on Close to close the communications window You will receive the following message 120 The Electronic files just transmitted have been erased Click OK If the session was not successful Click Connect to try again TaxWise wi
195. verridden Entries 5 Estimated Entries TaxWise Online may not display all five sections on every Diagnostics Report The hyperlinks within the Diagnostics screen will take you directly to the estimated or overridden entry LE OM ea NOTE It is best to Mark as Ready to E file prior to printing the return This will print the DCN on Form 8879 A new warning message was added to TaxWise which alerts the preparer to create the e file BEFORE printing the return This warning will remind users that the DCN will not print on the taxpayer s return copy Form 8879 if the return is printed before the e file is created Tax Wise Online Filing Season 108 Setting the Return Stage Return stage helps to manage the returns While a return is open the Return Stage can be set by selecting the Return Summary icon on the toolbar Return Status The following return box will open in a second window This will be the definition of the return status dialog r Demographic Information MERCIE BATES Filing Status SINGLE 3300 BOWIE DRIVE Dependents 0 GREENSBORO NC 27401 r Federal Income Information Earned Income 9 651 00 Computed Tax AGI 9 651 00 Tax Withheld Taxable Income 4 301 00 Est Tax paid Payments Credits 0 00 Refund Due EIC 0 00 r Efile Status Date Created Status No IRS efile made Date Sent Return Stage Date Rejected DCN Date Accepted COMPLETE PAPER RETURN READY TO REVIEW READY T
196. vworlinwe Lac evite comm Ackoomdadgenner ts aspx 2 Click the Print button to print the acknowledgment 3 Click Close The acknowledgment displays the following information e Date date of acknowledgment e TIN taxpayer s social security number Name taxpayer s name e Ack Type federal or state acknowledgment Refund displays the refund or balance due e Status displays Accepted or Rejected e E file State displays the state associated with the Ack Type Sig Doc For sites that use both the Practitioner PIN and Self Select PIN the IRS ACK Report has been modified to distinguish which method was used to file the return Under the column entitled SIG DOC you will find the following e 8453 If attachments are to be mailed using Form 8453 e SO If the return was sent as a State Only return to IRS e SSP Indicating the return was filed with a Self Select PIN signature alternative e PP Indicating the return was filed with a Practitioner PIN signature alternative 113 TaxWise Online Filing Season Debt Ind Debt indicator displays None FMS Financial Management System IRS or IRS FMS e Taxpayers may call the Treasury Offset Program TOP Help Desk toll free at 1 800 304 3107 to verify the debt e EIC Ind If the EIC Indicator displays Y then the EIC portion of the refund is held until the certification documents are submitted to the IRS for approval e SVC Center Displays the IRS Service Center that accep
197. ware For TaxWise Online TWO users The Electronic Filing Identification Number EFIN will no longer be used as part of the login credentials CCH will assign a 5 9 digit client ID which will be provided to TWO users at the time the TaxWise software is delivered This 5 9 digit code will be used to access the support site This will allow TWO users the ability to auto log into the support site via their application rather than having to use their EFIN and Registration code TaxWise Desktop users The EFIN and REG code will be used to perform set up in TaxWise and to register the software The 5 9 digit code will be used to access the support site and web reports located at www taxwise com This will allow the Electronic Return Originator ERO greater protection of their EFIN Installing TaxWise to a network Make sure your network is functioning properly before attempting to install TaxWise f your network is peer to peer it is recommended that you select your most powerful machine to act as a server for TaxWise e Share out drive or directory as in Novell situation fully no passwords or restricting actions on the server In Novell a logical network drive can be assigned to provide the appearance of an installation to a drive s root directory From a workstation map a network drive to the drive shared out on the server This will be the drive on which you install TaxWise Each workstation must have a mapped drive to the fu
198. ware to comply with the IRC 7216 regulations See more details on Relational EFIN use in the Ordering Software Tab 7 Highlights for Filing Season Passwords Passwords will be required for all users of both the Desktop and Online versions of TaxWise The configuration will be 8 characters long for both users and ADMIN with a combination of at least one upper and lower case letter and at least one numeric or special character TaxWise Online TWO will also require that the password be changed every 90 days and TaxWise Desktop users are encouraged to also change their password every 90 days TaxWise users can switch to TaxWise Online Using TWO will make life easier for your volunteers and data more secure for your taxpayers For example there will be e Reduced Burden on volunteers No installation on individual computers program maintained by CCH No updates required updated by CCH No need to backup restore or transmit returns data already at CCH Carry forward of prior year taxpayer data is automatic No Encryption software required the link to CCH is already encrypted Computers used at multiple sites each with its own EFIN require no special setup Just login to the EFIN for the site where you are working Improved Security No data is stored locally on individual computers CCH stores all data Intrusion detection CCH uses software to reduce the threat of ha Tax Year 2009 FY2010 users of Ta
199. xWise Desktop will have the ability to carry forward prior year return data prepared using TaxWise Desktop to TaxWise Online Training The Practice Lab which works with Link amp Learn Taxes and allows access to TaxWise Online Training Users of Link amp Learn Taxes will be able to link from this module to TWO Training to complete practice exercises or prepare returns for their certification tests using the current year version of TaxWise Pre set Defaults More Tax Form Defaults will be Pre programmed in both the Desktop and Online versions of TaxWise this year to make setup easier Admin defaults will be automatically copied to other users unless the user is allowed to set their own unique defaults Again the print signature box will be defaulted in TaxWise and will automatically print the sites SIDN and site name in the preparer signature field Highlights for Filing Season 8 New for TaxWise Desktop EFIN authentication expanded only carry forward prior year data from returns created with the EFIN associated by registration code or transmit code will be allowed Prior year data created by other EFINS will not be recognized This is in addition to restricting the restoring of returns with EFINS associated by registration or transmit code that was introduced last year TaxWise Explorer the return list in TaxWise Explorer will be sort able by File Name SSN Taxpayer Name etc Forms vs Interview Switching back and for
200. xWise this year This will automatically print the site s SIDN and name in the preparer signature field Check the IRS only box e Enter site name in Firm s name e Enter site address in Firm s address e Enter phone number for site e Enter Zip Code click the save icon to populate the city and state e Ctrl spacebar to remove the red in the SSN and EIN fields Bectronic Return Originator ERO Information ERO s ID Also paid preparer C Date 06 16 2008 SSN PTIN S 23011111 Self employed ERO signature Print signature M Firm s name VITA SITE USA p EIN Firm s address 123 YOUR STREET Phone 404 555 1212 Zip code 30303 ATLANTA GA IRSonly F Note It is crucial the correct SIDN number is shown on F8879 Form 8867 Paid Preparers Earned Income Credit Checklist This form is not required to be completed Add this form to your Template and Check the box after Check if you do not want to use this form This will stop the form from loading when a customer qualifies for EITC Adding Additional Forms Click the Add A Form button to load any additional forms EIFE egy Prevous Net Save Closa Forms Assign Sand F o Let cern vi Vai ron atoa Inet 3 im 31040 WKO Crock assasin ben ou we eoig soe a ig040 Pg 3 6251 Pg RESNA Wit a Summary Hing JONT etam eter ye Furna vo S GA 500 Pg 1 Medis occidens Name fil uses eraso Pese 2 Zea ZI Ec morus Te drew ae bere nea Refresh Save C
201. y been claimed on another tax return L1 Your Social Security Number has already been used as a dependent s SSN on another return L1 The IRS records indicate you have already filed a Federal Tax return J Other Please be advised that your return was electronically filed but the problem checked below was encountered Your return was sent to IRS resolution and you will be notified of the IRS findings in 6 8 weeks The name year of birth and or Social Security Number listed for is inconsistent with the information provided to us by the Social Security Administration Sincerely Name and Title Site Coordinator Site Name and Address Text Reference TaxWise Filing Season Fixing and Resending Rejected Returns TWO Filing Season Fixing Rejects Exhibits 130 Exhibit 7 Form 13614 C Interview and Intake Sheet Form 13614 C Department of the Treasury Internal Revenue Service Rev 8 2009 Intake Interview amp Quality Review Sheet Bia dics Section A Page 1 and Page 2 to be completed by Taxpayer Thank you for allowing us to prepare your tax return It is very important for you to provide the information on this form to help our certified volunteer preparer in completing your return If you have any questions please ask You will need your e Tax information such as W 2s 1099s 1098s Social security cards or ITIN letters for you and all persons on your tax return e Proof of Identity such as drivers licen
202. you capture the TW08 TWO9 settings files for use in setting up computers for the next filing season Simply copy and save the setup group and user names and passwords and Employer EIN files which can be pasted into any newly installed UTSOO program next season Detailed procedures for restoring data is provided in the handbook in the pre filing season information under Restoring Prior Year Data In addition the Tax Form Default file is located in the USER folder under UTSO9 Each user has a file 91000000 000 which contains the specific defaults for that user This can similarly be copied and pasted to restore the defaults Click on Start e Select Settings e Select Control Panel Click on Add Remove Program e Select and Highlight TaxWise 2008 Click on Add Remove and follow prompts Next remove TaxWise 2008 Workstation in the same manner e Exit Control Panel screen Right click on My Computer e Left click on Explore Double click on Drive C e Right click on file UTSO08 e Select Delete con for TaxWise should be removed from screen If not right click on icon and delete e Empty Recycle Bin Defrag computer Double click on My Computer Right click on Drive C e Select Properties Under Tools click on Defragment Handling and Storage of Forms 8879 8453 DCRs and ACKs Refer to Signature Methods and IRS Record Keeping Tab Tax Wis
203. you must furnish complete signed copies of your Forms 8655 for the clients for whom you intend to file returns You must also 5 furnish a list of your clients containing the Business Name and EIN Agents List c Will you transmit returns prepared by you or those of another ERO Transmitter d Will you transmit individual or business i income tax return information prepared by a taxpayer using commercially purchased software or software you provide through an on line Internet site On line Provider If you answer YES please follow the instructions on Page 3 for Line 2d e Will you write electronic filing software Software Developer f Will you receive tax return information from EROs or from taxpayers who have prepared their own returns using commercial software or on an Internet site process the information and either forward it to a transmitter or send the information back to the ERO Intermediate Service Provider v See Paperwork Reduction Act Notice and Privacy Act Notice on page 4 125 Military Base Employee Member Benefit Check the individual and or business form types you will e file for W1040 ETD 1120 POL State Ack Check the 1120 box for 1120 and 1120S Check the 990 box for 990 990 EZ and 8868 See instructions for additional information on check boxes State Ack and ETD If you are a transmitter software developer and checked the 940 940 1041 941 106

Pub 3189, Volunteer e-file Administrator Guide

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