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ESET Smart Security 5 User Guide

1. nny w petko Teenager Web page content filtering Blocked and allowed web pages List of allowed categories Information Technology Fl Not Categorized Z Not Resolved D oe Adult Materials W Business Services snpra E V Communication and Social Networks F Criminal Activities me is W Education V Entertainment Remote Access Software Hardware and Electronics V Games F Health Translator Web Hosting ISP and Telco V Information Technology V Life Style F Miscellaneous V News Politics Religion and Law V Search Engines E Security and Malware V Shopping F Gambling File sharing Kid s Interests Proxies Quickselecton i The Quick selection option allows you to select a predefined profile Child Parent and Teenager or a user created account and click Copy to copy the List of allowed categories from these accounts 4 4 2 Blocked and allowed web pages The allowed web page list is on the left side and the list of blocked web pages is on the right side Enter a URL address into the blank field under the list select Allow or Block and click Add to add it to the list To delete an URL address from the list click the remove button poy w petko Teenager Web page content filtering Blocked and allowed web pages A Allowed and blocked web page
2. NOTE It is normal that some files such as password protected files or files exclusively being used by the system typically pagefile sys and certain log files cannot be scanned Scan progress The progress bar shows the percentage of already scanned objects compared to objects still waiting be scanned The value is derived from the total number of objects included in scanning Target The name of the currently scanned object and its location Number of threats Shows the total number of threats found during a scan Pause Pauses a scan Resume This option is visible when scan progress is paused Click Resume to continue scanning Stop Terminates the scan 30 To background You can run another parallel scan The running scan will be minimized to the background ESET Smart Security ESET SMART SECURITY 5 Computer scan 4S Home Computer scan Q Computer scan Scan paused GS Update Target C Users petko AppData Roaming Microsoft Windows Cookies QE Setup Number of threats 0 Resume Stop X Tools Pep ani appo A New scan Show scan with log in a new window G Enable shutdown after scan G Running scans Paused 85 Number of infiltrations 0 petko PC petko Hide Gi 4 Running 0 Number of infiltrations 0 petko PC petko Show G Click Show to bring a scan to the foreground and return to the scanning process Scroll scan log If enabled the scan log will scroll down automatic
3. Event triggered Do not run the task if the computer is running on battery 4 Depending on the timing option you choose in the previous step one of the following dialog windows will be displayed e Once The task will be performed at the predefined date and time e Repeatedly The task will be performed at the specified time interval e Daily The task will run repeatedly each day at the specified time e Weekly The task will be run on the selected day and time 5 If the task could not be run at the predefined time you can specify when it will be performed again e Wait until the next scheduled time e Run the task as soon as possible e Run the task immediately if the time since the last task execution exceeds hours 6 In the last step you can review the task to be scheduled Click Finish to apply the task The task has been scheduled Scheduled task overview Task name Scan Task type On demand computer scan Run task Task will be run only once on 16 5 2011 at 17 38 46 Action to take if the task is not run at the specified time Task will not be run Run the task with specific parameters 79 4 6 2 1 Creating new tasks To create a new task in Scheduler click the Add button or right click and select Add from the context menu Five types of scheduled tasks are available Run external application Schedules the execution of an external application Log main
4. If Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system Real time protection does not start If real time protection is not initiated at system startup and the Start Real time file system protection automatically option is enabled it may be due to conflicts with other programs If this is the case please contact ESET Customer Care 4 1 1 2 Document protection The Document protection feature scans Microsoft Office documents before they are opened as well as files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Integrate into system activates the protection system To modify this option press F5 to open the Advanced setup window and click Computer Antivirus and antispyware Document protection in the Advanced setup tree When activated Document protection can be viewed in the main program window of ESET Smart Security in Setup Computer This feature is activated by applications that use Microsoft Antivirus API e g Microsoft Office 2000 and higher or Microsoft Internet Explorer 5 0 and higher 27 4 1 1 3 Computer scan The on demand scanner is an important part of your antivirus solution It is used to perform scans of files and fol
5. Optimize log files automatically If checked log files will be automatically be defragmented if the percentage is higher than value specified in the If the number of unused records exceeds field Click Optimize now to start the defragmenting the log files All empty log entries are removed during this process which improves performance and speed when processing the logs This improvement can be observed especially if the logs contain a large number of entries Minimum logging verbosity Specifies the minimum verbosity level of events to be logged e Diagnostic Logs information needed to fine tune the program and all records above e Informative Records informative messages including successful update messages plus all records above e Warnings Records critical errors and warning messages e Errors Errors such as Error downloading file and critical errors will be recorded e Critical Logs only critical errors error starting Antivirus protection Personal firewall etc Click the Default filter button to open the Log filtering window Check record types to be displayed in logs and click OK 4 6 2 Scheduler Scheduler manages and launches scheduled tasks with predefined configuration and properties The Scheduler can be accessed from the ESET Smart Security main program window by clicking Tools Scheduler The Scheduler contains a list of all scheduled tasks and configuration properties such as the pre
6. Antivirus and antispyware statistics graph Total 6245 Scanned object C Windows system32 networklist icons 08F142CE 977C 4852 B340 3ED7352B1251 32 bin Statistics started on 28 6 2011 15 17 20 Reset The following statistic graphs are available e Antivirus and Antispyware protection Displays the number of infected and cleaned objects e Filesystem protection Only displays objects that were read or written to the file system e Email client protection Only displays objects that were sent or received by email clients e Web access and antiphishing protection Only displays objects downloaded by web browsers e Email client antispam protection Displays the history of antispam statistics since the last startup Below the statistics graphs you can see the number of total scanned objects latest scanned object and the statistics timestamp Click Reset to clear all statistics information 81 4 6 4 Watch activity To see the current File system activity in graph form click Tools Watch activity At the bottom of the graph isa timeline which records File system activity real time based on the selected time span To change the time span click the Step 1 option located at the bottom right of the window E 2E S ESET SMART SECURITY 5 Tools Watch activity S ar Home Watch activity Q Computer scan Activity File system activity S Update Ok Setup x Tools Help a
7. An application running on this computer is attempting to communicate over encrypted SSL channel If you want to check the encrypted channel content mark the certificate as trusted Do you consider the remote computer s certificate trusted Application e Internet Explorer Certificate Yes Yes always No Exclude The following actions are available for certificates Yes The certificate will be temporarily marked as trusted for the current session the alert window will not be displayed on the next attempt to use the certificate Yes always Marks the certificate as trusted and adds it to the list of trusted certificates no alert windows are displayed for trusted certificates No Marks the certificate as untrusted for the current session the alert window will be displayed on the next attempt to use the certificate Exclude Adds the certificate to the list of excluded certificates data transferred over the given encrypted channel will 65 not be checked at all 4 4 Parental control The Parental control module allows you to configure parental control settings which provide parents with automated tools to help protect their children and set restrictions for using devices and services The goal is to prevent children and young adults from accessing pages with inappropriate or harmful content Parental control lets you block webpages that may contain potentially offensive material In addit
8. B B Antispam protection 110 Address books Email dients POP3S scanner setup POP3 POP3S i IMAP IMAPS PORSE fhenng more amp Web access and antiphishing protection Do not use POP3S checking B Protocol filtering 9 Use POP3S protocol checking for selected ports Excluded applications Exduded IP addresses Ports used by POP3S protocol H E SSL 995 H E Parental control H Q Update H 6 Tools H B User interface CEJ Ge Geen In this section you can configure POP3 and POP3S protocol checking Enable POP3 protocol checking If enabled all traffic through POP3 is monitored for malicious software Ports used by POP3 protocol A list of ports used by the POP3 protocol 110 by default ESET Smart Security also supports POP3S protocol checking This type of communication uses an encrypted channel to transfer information between server and client ESET Smart Security checks communications utilizing the SSL Secure Socket Layer and TLS Transport Layer Security encryption methods Do not use POP3S checking Encrypted communication will not be checked Use POP3S protocol checking for selected ports Check this option to enable POP3S checking only for ports defined in Ports used by POP3S protocol Ports used by POP3S protocol A list of POP3S ports to check 995 by default 4 3 2 2 IMAP IMAPS protocol control The Internet Message Access Protocol IMAP is another Internet protocol for email retrie
9. Ctrl G generates a standard computer status snapshot Ctrl H generates a computer status snapshot that may also log sensitive information Item Filtering 1 0 fine risk level 1 9 items are displayed 2 fine risk level 2 9 items are displayed 3 fine risk level 3 9 items are displayed 100 0000 Uu w Ctrl 9 Ctrl O View Ctrl 5 Ctrl 6 Ctrl 7 Ctrl 3 Ctrl 2 Ctrl 1 BackSpace Space Ctrl W Ctrl O unknown risk level 4 9 items are displayed unknown risk level 5 9 items are displayed unknown risk level 6 9 items are displayed risky risk level 7 9 items are displayed risky risk level 8 9 items are displayed risky risk level 9 items are displayed decreases risk level increases risk level filtering mode equal level or higher filtering mode equal level only view by vendor all vendors view by vendor only Microsoft view by vendor all other vendors displays full detail displays medium detail basic display moves one step back moves one step forward expands tree collapses tree Other controls Ctrl T Ctrl P Ctrl A Ctrl C Ctrl X Ctrl B Ctrl L Ctrl R Ctrl Z Ctrl F Ctrl D Ctrl E Comparing Ctrl Alt O Ctrl Alt R Ctri Alt Ctrl Alt 2 Ctrl Alt 3 Ctrl Alt 4 Ctril Alt 5 Ctrl Alt C Ctrl Alt N Ctrl Alt P goes to the original location of item after selecting in search results displays basic information about an item displays full information about an item copies the current item s
10. Default Page URL http thatcrack com The marked entries will be deleted reduced to O byte values or reset to their default values upon script execution The action to be applied to a particular entry depends on the entry category and key value in the specific registry O7 Services This section lists services registered within the system Example 07 Services Name Andrea ADI Filters Service exe path c windows system32 aeadisrv exe state Running startup Automatic Name Application Experience Service exe path c NwindowsNsystem32Naelupsvc dll state Running Startup Automatic Name Application Layer Gateway Service exe path c windows system32 alg exe state Stopped startup Manual ss The services marked and their dependant services will be stopped and uninstalled when the script is executed O8 Drivers This section lists installed drivers 105 Example 08 Drivers Name Microsoft ACPI Driver exe path c windows system32 drivers acpi sys state Running startup Boot Name ADI UAA Function Driver for High Definition Audio Service exe path c windows system32 drivers adihdaud sys state Running startup Manual eel When you execute the script the drivers selected will be stopped Note that some drivers won t allow themselves to be stopped O9 Critical files This section contains information about files that are critical to proper function of the operati
11. files and anonymous statistical information to ESET labs Do not submit statistics Select this option if you do not wish to submit anonymous information from the ESET Live Grid about your computer This information is related to newly detected threats which may include the name of the infiltration information about the date and time it was detected the version of ESET Smart Security information about your computer s operating system version and Location settings The statistics are normally delivered to ESET s server once or twice a day Do not submit files Suspicious files resembling infiltrations in their content or behavior are not submitted to ESET for analysis by means of ESET Live Grid technology Advanced setup Opens a window with further ESET Live Grid settings If you have used ESET Live Grid before and have disabled it there may still be data packages to send Even after deactivating such packages will be sent to ESET on the next occasion Afterwards no further packages will be created 4 6 6 1 Suspicious files The Files tab in ESET Live Grid advanced setup allows you to configure how threats are submitted to ESET s Virus Lab for analysis If you find a suspicious file you can submit it for analysis to our ThreatLabs If itis a malicious application its detection will be added to the next virus signature update Exclusion filter The Exclusion filter allows you to exclude certain files folders from submis
12. 6 2 7 ICMP attacks The ICMP Internet Control Message Protocol is a popular and widely used Internet protocol It is used primarily by networked computers to send various error messages Remote attackers attempt to exploit the weaknesses of the ICMP protocol The ICMP protocol is designed for one way communication requiring no authentication This enables remote attackers to trigger so called DoS Denial of Service attacks or attacks which give unauthorized individuals access to incoming and outgoing packets Typical examples of an ICMP attack are ping flood ICMP ECHO flood and smurf attacks Computers exposed to the ICMP attack are significantly slower this applies to all applications using the Internet and have problems connecting to the Internet 115 6 3 Email Email or electronic mail is a modern form of communication with many advantages It is flexible fast and direct and played a crucial role in the proliferation of the Internet in the early 1990 s Unfortunately with a high level of anonymity email and the Internet leave room for illegal activities such as spamming Spam includes unsolicited advertisements hoaxes and proliferation of malicious software malware The inconvenience and danger to you is increased by the fact that the cost of sending spam is minimal and authors of spam have many tools to acquire new email addresses In addition the volume and variety of spam makes it very difficult to regulate The longer
13. AM Number of scheduled tasks 6 T 4 Protection statistics Bg Quarantine l l P Threat and spam statistics Number of quarantined objects 13 x Tools m Watch activity Q ESET SysInspector File system network Number of computer status snapshots 1 ESET SysRescue Create rescue CD e Submit file for analysis Analysis in ESET s laboratory es 3 This menu includes the following tools e Log files e Protection statistics e Watch activity e Running processes e Scheduler e Quarantine e Network connections e ESET SysInspector 75 Submit file for analysis Allows you to submit a suspicious file for analysis to ESET s Virus Lab The dialog window displayed after clicking this option is described in the Submission of files for analysis section ESET SysRescue Launches the ESET SysRescue creation wizard 4 6 1 Log files Log files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET Smart Security environment as well as to archive logs ESET SMART SECURITY 5 Tools gt Log files A Home m Log files Q Computer scan Log
14. Always use the selected option Removable media blocking rules Select this option to block all removable media connected to the computer If you wish some media to be available then exclude it from blocking Click Rules to allow or block access to selected removable media You can manage extended rules for removable media in this window Rules can be filtered for example by media size serial number and device type Each rule has its own permissions so you can allow limit or block access to the selected removable media More details on removable media scanning and blocking can be found in the Filter device access chapter 4 1 2 1 Filter device access The Filter device access window displays existing extended rules for removable media s Rules define blocking of removable media Rules may allow or block access to selected removable media defined by filter Category Description Rights CD DVD Vendor Games company Inc forbidden CD DVD SN OxOE6DF734 Model eset sysrescue c Size 43201 reading and writing USB All devices reading USB SN 0709232415c386 reading and writing Edit Delete Del ok Cancel 38 Category Removable media type CD DVD USB Description Filter device rules description Rights Associated permissions of given devices that match the criteria set by filter New Create a new filtering removable media rule Edit Select one row and click this button to change th
15. Contains a list of selected registry entries which are often related to various problems with your system like those specifying startup programs browser helper objects BHO etc In the Description window you may find which files are related to specific registry entries You may see additional details in the Details window Services The Description window Contains a list of files registered as windows Services You may check the way the service is set to start along with specific details of the file in the Details window Drivers A list of drivers installed in the system Critical files The Description window displays content of critical files related to the Microsoft windows operating system System Scheduler Tasks Contains a list of tasks triggered by Windows Task Scheduler at a specified time interval System information Contains detailed information about hardware and software along with information about set environmental variables user rights and system event logs File details A list of important system files and files in the Program Files folder Additional information specific for the files can be found in the Description and Details windows About Information about version of ESET SysInspector and the list of program modules 5 5 2 2 1 Keyboard shortcuts Key shortcuts that can be used when working with the ESET SysInspector include File Ctrl O opens existing log Ctrl S saves created logs Generate
16. Do not scan extensionless files option becomes available when the Scan all files option is enabled Excluding files is sometimes necessary if scanning certain file types prevents the program which is using the extensions from running properly For example it may be advisable to exclude the edb eml and tmp extensions when using Microsoft Exchange servers Using the Add and Remove buttons you can allow or prohibit scanning of specific file extensions Typing an Extension activates the Add button which adds the new extension to the list Select an extension in the list and then click the Remove button to delete that extension from the list The special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To scan the default set of extensions only click on the Default button and click Yes when prompted to confirm 4 1 1 6 5 Limits The Limits section allows you to specify the maximum size of objects and levels of nested archives to be scanned Maximum object size Defines the maximum size of objects to be scanned The given antivirus module will then scan only objects smaller than the size specified This option should only
17. Down navigation in product through items expands the Advanced setup tree node collapses the Advanced setup tree node TAB moves the cursor in a window Esc closes the active dialog window 5 4 Command Line ESET Smart Security s antivirus module can be launched via the command line manually with the ecls command or with a batch bat file ESET Command line scanner usage ecls OPTIONS FILES The following parameters and switches can be used while running the on demand scanner from the command line Options base dir FOLDER quar dirzFOLDER exclude MASK subdir no subdir max subdir level LEVEL symlink no symlink ads no ads log file FILE log rewrite log console no log console log all no log all aind auto Scanner options files no files memory boots no boots arch no arch max obj size SIZE max arch level LEVEL scan timeout LIMIT max arch size SIZE 96 load modules from FOLDER quarantine FOLDER exclude files matching MASK from scanning scan subfolders default do not scan subfolders maximum sub level of folders within folders to scan follow symbolic links default skip symbolic links scan ADS default do not scan ADS log output to FILE overwrite output file default append log output to console default do notlog output to console also log clean files do not log clean files default show activity indicator scan and automat
18. Enabled S Update Disable Configure Ok Setup Email client protection i v Enabled Disable x Tools Configure Antispam protection i v Enabled amp Help and support B Disable Configure User s Whitelist User s Blacklist User s Exceptions list Internet connectivity is a standard feature for personal computers Unfortunately it has also become the main medium for transferring malicious code Because of this it is essential that you carefully consider your Web access and antiphishing protection Email client protection provides control of email communication received through the POP3 and IMAP protocol 52 Using the plug in program for your email client ESET Smart Security provides control of all communications from the email client POP3 MAPI IMAP HTTP The Antispam protection filters unsolicited email messages Disable Deactivates web email antispam protection for email clients Configure Opens web email antispam protection advanced settings User s Whitelist Opens a dialog window where you can add edit or delete email addresses that are considered safe Email messages with the sender address listed in the Whitelist will not be scanned for spam User s Blacklist Opens a dialog window where you can add edit or delete email addresses that are considered unsafe Email messages with the sender address listed in the Blacklist will be assessed as spam User s Exceptions list Opens a dialog wi
19. Enter advanced setup es The Setup menu contains following Computer Network Web and Email Parental control Click any component to adjust the advanced settings of the corresponding protection module Computer protection setup allows you to enable or disable the following components Real time file system protection All files are scanned for malicious code when they are opened created or run on your computer Document protection The document protection feature scans Microsoft Office documents before they are opened as well as files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Removable media blocking This module allows you to scan block or adjust extended filters permissions and select how the user can access and work with a given device CD DVD USB HIPS The HIPS system monitors the events within the operating system and reacts to them according to a customized set of rules Gamer mode Enables or disables the Gamer mode You will receive a warning message potential security risk and the main window will turn orange after enabling Gamer mode Anti Stealth Provides detection of dangerous programs such as rootkits which are able to hide themselves from the operating system This means it is not possible to detect them using ordinary testing techniques The Network section allows you to enable or disable the Personal firewall 22 The Web and Email protection
20. If possible all network addresses are displayed in DNS format not in the numeral IP address format Only show TCP protocol connections The list only displays connections which belong to the TCP protocol suite Show connections with open ports on which the computer is listening Select this option to only display connections where no communication is currently established but the system has opened a port and is waiting for a connection Also show connection within the computer Select this option to only show connections where the remote side is a local system so called localhost connections Right click on a connection to see additional options that include Deny communication for the connection Terminates the established communication This option is available only after clicking on an active connection Show details Choose this option to display detailed information about the selected connection Refresh speed Choose the frequency to refresh the active connections Refresh now Reloads the Network connections window The following options are available only after clicking on an application or process not an active connection Temporarily deny communication for the process Rejects current connections of the given application If a new connection is established the firewall uses a predefined rule A description of the settings can be found in the Rules and zones section Temporarily allow communication fo
21. Nono pem Box cm Beo Profiles are a tool to control the behavior of the ESET Smart Security Personal firewall 43 4 2 2 Firewall profiles Profiles can be used to control the behavior of the ESET Smart Security Personal firewall When creating or editing a Personal firewall rule you can assign it to a specific profile or have it apply to every profile When you select a profile only the global rules rules with no profile specified and the rules that have been assigned to that profile are applied You can create multiple profiles with different rules assigned to easily alter the Personal firewall behavior Click the Profiles button see figure in section Filtering modes to open the Firewall profiles window where you can Add Edit or Remove profiles Note that in order to Edit or Remove a profile it must not be selected from the Selected profile drop down menu When adding or editing a profile you can also define the conditions that trigger it ex Gos Ex Selected profile No profie Profiles Profile name Automatic switching ESET Non switchable Home Default Work Upon authentication of the zone hq eset com DhcpIp 1 m r When creating a profile you can select events that will trigger the profile The following options are available e Donot switch automatically The automatic trigger is turned off the profile must be activated manually e When the
22. Windows AIK and therefore Windows AIK must be installed before creating ESET SysRescue http go eset eu AIK Due to the support of the 32 bit version of Windows PE it is necessary to use a 32 bit installation package of ESET Security solution when creating ESET SysRescue on 64 bit systems ESET SysRescue supports Windows AIK 1 1 and higher NOTE Since Windows AIK is over 1 GB in size a high speed internet connection is required for smooth download ESET SysRescue is available in ESET Security solutions version 4 O and higher Supported operating systems Windows 7 Windows Vista Windows Vista Service Pack 1 Windows Vista Service Pack 2 Windows Server 2008 Windows Server 2003 Service Pack 1 with KB926044 Windows Server 2003 Service Pack 2 Windows XP Service Pack 2 with KB926044 Windows XP Service Pack 3 108 5 6 2 How to create rescue CD To launch the ESET SysRescue wizard click Start gt Programs gt ESET gt ESET Smart Security gt ESET SysRescue First the wizard checks for the presence of Windows AIK and a suitable device for the boot media creation If Windows AIK is not installed on the computer or it is either corrupt or installed incorrectly the wizard will offer you the option to install it or to enter the path to your Windows AIK folder http go eset eu AIK NOTE Since Windows AIK is over 1 GB in size a high speed internet connection is required for smooth download In the next step select the targe
23. a rule there is a button allowing you to expand collapse the information Click on the name of the application in the Application Rule column to display information about the rule at the bottom of this window You can use the contextual menu to change the display mode The contextual menu can be also used for adding editing and deleting rules Trusted zone in out Actions related to incoming or outgoing communication within the Trusted zone Internet in out Internet connection related actions to incoming or outgoing communication For each type direction of communication you can select the following actions e Allow To allow communication e Ask You will be prompted to allow or deny each time communication is established e X Deny To deny communication e Specific Cannot be classified with respect to the other actions For example if an IP address or port are allowed through the Personal firewall it cannot be classified with certainty whether incoming or outgoing communications of a related application are allowed When installing a new application which accesses the network or when modifying an existing connection remote side port number etc a new rule must be created To edit an existing rule verify that the Rules tab is selected and click the Edit button 4 2 3 2 Editing rules Modification is required each time any of the monitored parameters are changed In this case the rule cannot fulfill the
24. and clicking Copy To select multiple entries the CTRL and SHIFT keys can be used You can show the context menu by right clicking on a specific record The following options are available in the context menu Filter records of the same type After activating this filter you will only see records of the same type diagnostics warnings Filter Find After clicking this option a Log filtering window will pop up where you can define the filtering criteria Disable filter Clears all filter settings as described above Copy all Copies information about all the records in the window Delete Delete all Deletes the selected record s or all the records displayed this action requires administrator privileges Export Exports information about the record s in XML format Scroll log Leave this option enabled to auto scroll old logs and watch active logs in the Log files window 4 6 1 1 Log maintenance Log files configuration of ESET Smart Security is accessible from the main program window Click Setup Enter advanced setup Tools Log files The Log files section is used to define how the logs will be managed The program automatically deletes older logs in order to save hard disk space You can specify the following options for log files Delete records automatically Log entries older than the specified number of days in the Delete records older than X days field will be automatically deleted
25. and email H E Parental control H Q Update H 2 Tools H B User interface Cc Come Ci 4 1 1 1 1 Media to scan By default all types of media are scanned for potential threats Local drives Controls all system hard drives Removable media Diskettes CD DVDs USB storage devices etc Network drives Scans all mapped drives We recommend that you keep the default settings and only modify them in specific cases such as when scanning certain media significantly slows data transfers 4 1 1 1 2 Scan on Event triggered scanning By default all files are scanned upon opening creation or execution We recommend that you keep the default settings as these provide the maximum level of real time protection for your computer File open Enables or disables scanning of opened files File creation Enables or disables scanning of newly created or modified files File execution Enables or disables scanning of executed files Diskette access Enables or disables scanning triggered by accessing the floppy drive Computer shutdown Enables or disables control of the hard disk boot sectors during computer shutdown Although boot viruses are rare today we recommend that you leave this option selected as there is still the possibility of infection by a boot virus from alternate sources 25 4 1 1 1 3 Advanced scan options More detailed setup options can be found under Computer Antivirus and an
26. application crashes a dump will be generated This can help developers to debug and fix various ESET Smart Security problems Two dump types are available e Complete memory dump Records all the contents of system memory when application stops unexpectedly A complete memory dump may contain data from processes that were running when the memory dump was collected e Minidump Records the smallest set of useful information that may help identify why the application crashed unexpectedly This kind of dump file can be useful when space is limited However because of the limited information included errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file e Select Do not generate memory dump default to disable this feature Target directory Directory where the dump during the crash will be generated Click Open folder to open this directory within a new Windows explorer window 88 4 7 User interface The User interface section allows you to configure the behavior of the program s Graphical user interface GUI Using the Graphics tool you can adjust the program s visual appearance and effects used By configuring Alerts and notifications you can change the behavior of detected threat alerts and system notifications These can be customized to fit your needs If you choose not to display some notifications they will be displayed in the Hidde
27. applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is frequently bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also perform tracking functions as spyware does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware Some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a legal way because users have agreed to it In this case it is better to be safe than sorry If there is a file detected as adware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness Spyware uses tracking functions to send various statistical data such as a list of visited websites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniq
28. be changed by advanced users who may have specific reasons for excluding larger objects from scanning Default value unlimited Maximum scan time for object sec Defines the maximum time value for scanning of an object If a user defined value has been entered here the antivirus module will stop scanning an object when that time has elapsed regardless of whether the scan has finished Default value unlimited Archive nesting level Specifies the maximum depth of archive scanning Default value 10 Maximum size of file in archive This option allows you to specify the maximum file size for files contained in archives when they are extracted that are to be scanned Default value unlimited If scanning of an archive is prematurely terminated for these reasons the archive checkbox will remain unchecked Note We do not recommend changing the default values under normal circumstances there should be no reason to modify them 35 4 1 1 6 6 Other You can configure the following options in the Other section Log all objects If this option is selected the log file will show all the scanned files even those not infected For example if an infiltration is found within an archive the log will list also clean files contained within the archive Enable Smart optimization With Smart Optimization enabled the most optimal settings are used to ensure the most efficient scanning level while simultaneously maintaining the hig
29. but having a different CompanyName entry Example Windows 2000 includes the HyperTerminal application located in C Program Files Windows NT The main application executable file is not digitally signed but ESET SysInspector marks it as a file signed by Microsoft The reason for this is a reference in C WINNT system32 CatRoot F750E6C3 38EE 1IDI 85E5 OOCO4FC295EE sp4 cat pointing to C Program Files Windows NT hypertrm exe the main executable of the HyperTerminal application and sp4 cat is digitally signed by Microsoft 107 5 5 6 ESET SysInspector as part of ESET Smart Security To open the ESET SysInspector section in ESET Smart Security click Tools ESET SysInspector The management system in the ESET SysInspector window is similar to that of computer scan logs or scheduled tasks All operations with system snapshots create view compare remove and export are accessible within one or two clicks The ESET SysInspector window contains basic information about the created snapshots such as create time a short comment name of the user that created the snapshot and snapshot status To compare create or delete snapshots use the corresponding buttons located below the list of snapshots in the ESET SysInspector window Those options are also available from the context menu To view the selected system snapshot use the Show context menu option To export the selected snapshot to a file right click it and select Export Below
30. by replacing the pt uon character in front of an item with a character Sections in the script are separated from each other by an empty line Each section has a number and title 01 Running processes This section contains a list of all processes running in the system Each process is identified by its UNC path and subsequently its CRCI6 hash code in asterisks Example 01 Running processes SystemRoot System32 smss exe 4725 C Windows system32 svchost exe FD08 C Windows system32 module32 exe CF8A Ls oon In this example a process module32 exe was selected marked by a character the process will end upon execution of the script O2 Loaded modules This section lists currently used system modules Example Loaded modules NwindowsNsystem32Nsvchost exe NwindowsNsystem32Nkernel32 dll NwindowsNsystem32Nkhbekhb dll NwindowsNsystem32Nadvapi32 dll Ls l Q 0 Qv oon In this example the module khbekhb dll was marked by a When the script runs it will recognize the processes using that specific module and end them 03 TCP connections This section contains information about existing TCP connections Example 03 TCP connections Active connection 127 0 0 1 30606 gt 127 0 0 1 55320 owner ekrn exe Active connection 127 0 0 1 50007 gt 127 0 0 1 50006 Active connection 127 0 0 1 55320 gt 127 0 0 1 30606 owner OUTLOOK EXE Listening
31. computer The green Maximum protection status indicates that maximum protection is ensured The status window also displays frequently used features in ESET Smart Security Information about the program s expiration date can also be found here 17 3 2 What to do if the program doesn t work properly If the modules enabled are working properly they are assigned a green check If not a red exclamation point or orange notification icon is displayed Additional information about the module is shown in the upper part of the window A suggested solution for fixing the module is also displayed To change the status of individual modules click Setup in the main menu and click on the desired module ESET SMART SECURITY 5 x Home AN nu ome e Maximum protection is not ensured Q Computer scan ks Computer Maximum protection GS Update Network Security risk Web and email Maximum protection Parental control v Active Jk Setup ESET Personal firewall disabled X Tools The Personal firewall is currently disabled Your computer is not protected against possible network attacks We recommend that you switch the Personal firewall to amp Help and support filtering mode as soon as possible Enable filtering mode Frequently used Run Smart scan Statistics Parental control Beta Customer Care support form License valid until 24 1 2013 The red icon signals critical problems maximum protection of your computer
32. displayed when the cursor is placed over an option The Select active control element option will cause the system to highlight any element which is currently under the active area of the mouse cursor The highlighted element will be activated after a mouse click To decrease or increase the speed of animated effects select the Use animated controls option and move the Speed slider bar to the left or right To enable the use of animated icons to display the progress of various operations select the Use animated icons for progress indication option If you want to have ESET Smart Security play a sound when important events occur during a scan for example when a threat is discovered or when the scan has finished select Use sound signal 89 Advanced setup H E Computer User interface lilt Network User interface elements H A Web and email Graphical interface H E Parental control zi vu B S Update V Show splash screen at startup H 3 Tools v Show tooltips E B User interface E Select active control element Alerts sd Effects n V Use animated controls Access setup Context menu Speed Tt Gamer mode V Use animated icons for progress indication v Use sound signal C Go cian 4 7 2 Alerts and notifications The Alerts and notifications section under User interface allows you to configure how threat alerts and system notifications e g successful update m
33. enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSLand enable the Always scan SSL protocol option f ESET Smart Security Nc Advanced setup m Computer HTTP HTTPS scanner i Network HTTP scanner setup SB Web and email 7 Enable HTTP checking amp Email dient protection m B Web access and antiphishing protection Ports used by HTTP protocol separated by a comma a 80 8080 3128 URL address management EB Protocol filtering HTTPS scanner setup Excluded applications HTTPS filtering mode Exduded IP addresses i 5 SSL Do not use HTTPS protocol checking H E Parental control Use HTTPS protocol checking for selected ports H Q Update E 3 Tools Ports used by HTTPS protocol H B User interface pe Box cm geo 4 3 1 1 1 Active mode for web browsers ESET Smart Security also contains the Active mode submenu which defines the checking mode for web browsers Active mode is useful because it examines transferred data from applications accessing the Internet as a whole regardless of whether they are marked as web browsers or not for more information see Web and email clients If Active mode is disabled communication from applications is monitored gradually in batches This decreases the effectiveness of the data verification process but also provides higher compatibi
34. infiltrations s 59 3 5 Parental control tools eeeseeeeeeeeeeee 21 4 3 3 Antispam protection 60 4 3 3 1 Adding addresses to whitelist and blacklist 61 4 Work with ESET Smart Security 22 4 3 3 2 Marking messages as spam 61 4 3 4 Protocolfiltenhg uer iibri icr ped 61 4 1 Computer arpaan HR edie SEE ia 24 43 41 Weband Wadi ie OMNEM MEM amp 4 Antivirus and antispyware protection 24 TA A1 Real time file system protection 4 3 4 2 Excluded appliCatiOris tms 62 A111 TE 4 3 4 3 Excluded IP addresses sssssssssssssssss 63 z 2 4 34 3 1 Add IPv4 address 4111 2 Scan on Event triggered scanning 25 AMAIA Advanced scan options ias 26 43454 Add lPv6addr ss i i 4 3 4 4 SSL protocol checkllg nccoici c eerte eres AVIA Cleaning level Sirasini ertet tent nen 26 M 4111 5 When to modify real time protection 4344 Certificates EET configuration 27 4 34 4 1 Trusted certificates 64 41116 Checkingreal time protection 27 4 3 4 4 2 Excluded certificates atari 65 41117 What to do if real time protection does not work 27 4 3 4 4 1 3 Encrypted SSL communication 65 43 1 2 Document protection sss 27 4 4 Parental control iens nestea eiar cao raro 66 4 1 3 Computer SCAN sse 28 44 List of allowed categories of web pages 68
35. internet it is advisable to leave this option activated This is the most secure option and fully protects your system Personal firewall is inactive The Personal firewall is integrated in the system and mediates network communication but does not check for threats Only scan application protocols Only components of the Personal firewall that provide scanning of application protocols HTTP POP3 IMAP and their secured versions are active If the application protocols are not scanned protection is carried out at the level of real time file system protection and on demand computer scan Personal firewall is completely disabled Select this option to completely unregister the Personal firewall from the system No scanning is performed This can be useful when testing if an application is blocked you can check if it is blocked by the firewall This is the least secure option so we recommend being cautious when disabling the firewall completely Postpone Personal firewall module update until a computer restart The update will only be downloaded installation will be performed during a computer restart 4 3 Web and email Web and email configuration can be found in the Setup pane after clicking on the Web and email title From here you can access more detailed settings of the program ESET SMART SECURITY 5 Setup Web and email A Home o Computer scan Web and email Web access and antiphishing protection i vY
36. is a detailed description of the available options e Compare Allows you to compare two existing logs It is suitable if you want to track changes between the current log and an older log For this option to take effect you must select two snapshots to be compared e Create Creates a new record Before that you must enter a short comment about the record To find out the snapshot creation progress of the currently generated snapshot see the Status column All completed snapshots are marked by the Created status Delete Delete all Removes entries from the list e Export Saves the selected entry in an XML file also in a zipped version 5 6 ESET SysRescue ESET SysRescue is a utility which enables you to create a bootable disk containing one of the ESET Security solutions it can be ESET NOD32 Antivirus ESET Smart Security or even some of the server oriented products The main advantage of ESET SysRescue is the fact that ESET Security solution runs independent of the host operating system while it has a direct access to the disk and the entire file system This makes it possible to remove infiltrations which normally could not be deleted e g when the operating system is running etc 5 6 1 Minimum requirements ESET SysRescue works in the Microsoft Windows Preinstallation Environment Windows PE version 2 x which is based on Windows Vista Windows PE is a part ofthe free package Windows Automated Installation Kit
37. is not ensured Possible reasons are e Real time file system protection disabled e Personal firewall disabled e Outdated virus signature database e Product not activated e Product license is expired The orange icon indicates that Web access or Email client protection is disabled there is a problem updating the program outdated virus signature database cannot update or the license is nearing its expiration date Product not activated This problem is signaled by a red icon and security notification next to the Computer item You can activate ESET Smart Security from the program menu using the Product activation option The program menu is located in the upper right hand corner of the main program window Antivirus and antispyware protection disabled This problem is signaled by a red icon and a security notification next to the Computer item You can re enable antivirus and antispyware protection by clicking on Start all antivirus and antispyware protection modules Web access and antiphishing protection disabled This problem is signaled by a orange icon with an i and the Security notification status You can re enable Web access and antiphishing protection by clicking on the security notification and then click on Enable Web access and antiphishing protection ESET Personal firewall disabled This problem is signaled by a red icon and a security notification next to the Network item You can re enable network protection b
38. leave emails without taking any action Delete email The program will notify the user about infiltration s and delete the message Move email to the Deleted items folder Infected emails will be moved automatically to the Deleted items folder Move email to folder Specify the custom folder you wish to move the infected email to when detected Other Repeat scan after update Toggles rescanning after a virus signature database update Accept scan results from other modules If this option is selected the email protection module accepts scan results of other protection modules 4 3 2 4 Removing infiltrations If an infected email message is received an alert window will display The alert window shows the sender name email and the name of the infiltration In the lower part of the window the options Clean Delete or Leave are available for the detected object In almost all cases we recommend that you select either Clean or Delete In certain situations if you wish to receive the infected file select Leave If Strict cleaning is enabled an information window with no options available for infected objects will displayed 59 4 3 3 Antispam protection Unsolicited email called spam ranks among the greatest problems of electronic communication Spam represents up to 80 percent of all email communication Antispam protection serves to protect against this problem Combining several efficient principles the Antispam module prov
39. other way A whitelist is based on the opposite principle to that of a blacklist Whitelists are relatively easy to maintain more so than blacklists We recommend that you use both the Whitelist and Blacklist to filter spam more effectively 6 3 4 3 Blacklist Generally a blacklist is a list of unaccepted or forbidden items or persons In the virtual world it is a technique enabling acceptance of messages from all users not present on such a list There are two types of blacklist Those created by users within their Antispam application and professional regularly updated blacklists which are created by specialized institutions and can be found on the Internet It is essential to use blacklists to successfully block spam but they are difficult to maintain since new items to be blocked appear every day We recommended you use both a whitelist and a blacklist to most effectively filter spam 117 6 3 4 4 Server side control Server side control is a technique for identifying mass spam based on the number of received messages and the reactions of users Each message leaves a unique digital footprint based on the content of the message The unique ID number tells nothing about the content of the email Two identical messages will have identical footprints while different messages will have different footprints If a message is marked as spam its footprint is sent to the server If the server receives more identical footprints correspond
40. results e Application communicates with remote servers Potentially unsafe applications Potentially unsafe applications is the classification used for commercial legitimate software It includes programs such as remote access tools password cracking applications and keyloggers programs recording each keystroke typed by a user This option is disabled by default ESET Live Grid Thanks to ESET s reputation technology information about scanned files is verified against data from the cloud based ESET Live Grid to improve detection and scanning speed 4 1 1 6 3 Cleaning The cleaning settings determine the behavior of the scanner while cleaning infected files There are 3 levels of cleaning No cleaning Infected files will not be cleaned automatically The program will display a warning window and allow the user to choose an action This level is designed for more advanced users who know which steps to take in the event of an infiltration Standard cleaning The program will attempt to automatically clean or delete an infected file based on a predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom right corner of the screen If it is not possible to select the correct action automatically the program offers a selection of follow up actions The same happens when a predefined action cannot be completed Strict cleaning The progr
41. run the script and carry out the actions This may be caused by inconsistencies within the script damaged heading corrupted section title empty line missing between sections etc You can either reopen the script file and correct the errors within the script or create a new service script 5 5 5 FAQ Does ESET SysInspector require Administrator privileges to run While ESET SysInspector does not require Administrator privileges to run some of the information it collects can only be accessed from an Administrator account Running it as a Standard User or a Restricted User will result in it collecting less information about your operating environment Does ESET SysInspector create a log file ESET SysInspector can create a log file of your computer s configuration To save one select File gt Save Log from the main menu Logs are saved in XML format By default files are saved to the USERPROFILE My Documents directory with a file naming convention of SysInpsector 2 COMPUTERNAME se YYMMD D HHMM XML You may change the location and name of the log file to something else before saving if you prefer 106 How do I view the ESET SysInspector log file To view a log file created by ESET SysInspector run the program and select File gt Open Log from the main menu You can also drag and drop log files onto the ESET SysInspector application If you need to frequently view ESET SysInspector log files we recommend creating a shortcut to t
42. setup allows you to enable or disable the following components e Web access and antiphishing protection If enabled all traffic through HTTP or HTTPS is scanned for malicious software e Email client protection Monitors communication received through the POP3 and IMAP protocol e Antispam protection Scans unsolicited email i e spam Parental control lets you block webpages that may contain potentially offensive material In addition parents can prohibit access to up to 20 pre defined website categories NOTE Document protection will display after enabling the option Enter advanced setup F5 Computer Antivirus and antispyware Document protection Integrate into system The same applies for Parental control using the appropriate path in Advanced setup After clicking Enabled the Temporary disable protection dialog box will display Click OK to disable the selected security component The Time interval drop down menu represents the period of time that the selected component will be disabled Time interval 10 minutes Temporarily disables protection for a selected time period Disabling protection permanently is possible in the advanced setup To re enable the protection of the disabled security component click Disabled NOTE When disabling protection using this method all disabled parts of protection will be enabled after a computer restart There are additional options at the bo
43. the starting severity level of alerts and notification to be displayed e Diagnostic Logs information needed to fine tune the program and all records above e Informative Records informative messages including successful update messages plus all records above e Warnings Records critical errors and warning messages e Errors Errors such as Error downloading file and critical errors will be recorded e Critical Logs only critical errors error starting Antivirus protection Personal firewall etc The last feature in this section allows you to configure the destination of notifications in a multi user environment The On multi user systems display notifications on the screen of this user field specifies a user who will receive system and other notifications on systems allowing multiple users to connect at the same time Normally this would bea system or network administrator This option is especially useful for terminal servers provided that all system notifications are sent to the administrator 4 7 3 Hidden notification windows If the Do not show this message again option was selected for any notification window alert which was previously displayed it will appear in the list of hidden notification windows Actions that are now executed automatically are displayed in the column titled Confirm Show Shows a preview of notification windows that are currently not displayed and for which an automatic action is conf
44. the whole archive would be deleted if all the files it contains are infected files In Strict cleaning mode the archive would be deleted if it contains at least one infected file regardless of the status of the other files in the archive e IRE t fn Objects Cleaning Options Cleaning level No de it Strict aning deaning Limits In this mode the program will attempt to automatically dean or delete Other infected files If no action can be performed and a user is logged in an alert window with a list of available actions may be displayed An alert window will also be displayed if the action fails 26 4 1 1 1 5 When to modify real time protection configuration Real time protection is the most essential component of maintaining a secure system Always be careful when modifying its parameters We recommend that you only modify its parameters in specific cases For example if there is a conflict with a certain application or real time scanner of another antivirus program After installating ESET Smart Security all settings are optimized to provide the maximum level of system security for users To restore the default settings click the Default button located at the bottom right of the Real time file system protection window Advanced setup Computer Antivirus and antispyware Real time file system protection 4 1 1 1 6 Checking real time protection To verify that real time protection is workin
45. time all future connections of this type will be allowed or blocked according to the rule Policy based mode Blocks all connections which are not defined by a specific rule that allows them This mode allows advanced users to define rules that permit only desired and secure connections All other unspecified connections will be blocked by the Personal firewall Learning mode Automatically creates and saves rules this mode is suitable for initial configuration of the Personal firewall No user interaction is required because ESET Smart Security saves rules according to predefined parameters Learning mode is not secure and should only be used until all rules for required communications have been created l Advanced setup E E Computer Personal firewall i i Network Filtering mode 8 Rules and zones Interactive mode IDS and advanced options The Personal firewall will evaluate all network communication attempts based on the rules Learning mode which have been defined for it For communications where no rules have been defined the Application modification detection System integration Connection view H Web and email I Parental control H Q Update 94 Tools H B User interface user will be asked which action should be taken Firewall user profiles The Personal firewall behavior can be quickly altered using profiles Custom rules can be set to be applied in particular profiles Selected profile
46. to display list e Only user defined rules Displays only those rules created by the user e User and pre defined rules Displays all user defined and default pre defined rules e All rules including system All rules are displayed 45 4 2 3 1 Rules setup Rules setup allows you to view all rules applied on the traffic generated by individual applications within trusted zones and the Internet By default rules are added automatically according to user reactions to a new communication To view more information about an application at the bottom of this window click the name of the application Rules Zones Rules define how the firewall will handle network communication Rules can allow or deny communication for particular applications remote computers and specific ports For more information about rules click here Toagle detailed view of all rules Display rules used in the profile All Application Rule Trusted zone in Trusted zone out Internetin Internet out i i Block incoming RPC requests X Deny Block outgoing Web Services Discovery W 3X Deny Block incoming Web Services Discovery W E E E E E E E Windows Logon User Interface Host Microsoft Corporation 6 1 7600 16385 win7 rtm 090713 1255 logonui exe Microsoft Corporation All rights reserved ea es Delete Del At the beginning of each line corresponding to
47. your system Click Change to access the advanced settings Automatic update Configure automatic update settings The installation Wizard will now schedule tasks that will ensure automatic program updates You can tailor the update tasks to your needs using Scheduler at any time Type of update Program components Offer change If you do not want program components to be updated select the Never update program components option Select the Ask before downloading program components option to display a confirmation window each time the system attempts to download program components To download program component upgrades automatically select the Always update program components option Updates can be performed automatically without user intervention or you can choose to be notified before updating After a program component has been updated a computer restart may be required Program component update Never update program components Always update program components 9 Ask before downloading program components Restart after program component upgrade Never restart computer Offer computer restart if necessary If necessary restart computer without notifying Cx J cne NOTE After a program component update a restart is usually required We recommend selecting the If necessary restart computer without notifying option The next installation window offers the
48. 4 Sere SGM PU xerit teret eH ERRORS Ud 03 5 5 4 1 Generating Service Script cocta 03 5 5 4 2 Structure of the Service script O4 5 5 4 3 Executihg ServICe SCEIDES uertit coercere ces O6 5 5 5 Jd omMC O6 5 5 6 ESET SysInspector as part of ESET Smart Security 108 ESET SYSR SCUC 0 ccc ccc ece cece cence eee eeeaeeenevaeeeeeeaeees 108 5 6 1 MINIMUM requllemerits cioe O8 5 6 2 How to createrescue CD acnodtetotoisot O9 5 6 3 5 6 4 5 6 4 1 5 6 4 2 5 6 4 3 Advanced Setting Siasia 110 5 6 4 4 Internet PROTO CO s cione tr torrent te ec eis 110 5 6 4 5 Bo otable USB deVIC8 occ oett eene 110 5 6 4 6 spe TH 5 6 5 Working with ESET SysRescue sss TH 5 6 5 1 Using ESET SYSROSCUG i treten operare TH POSS ANY Pee 112 Types of infiltration eese 112 6 1 1 VITUS ES esac ssdsivwss coins cabdus tana i E SS 112 6 1 2 WOMM CC 112 6 1 3 Troja Siora i H 112 6 1 4 ROOEKIES a E dU LO 113 6 1 5 Dr 113 6 1 6 Ee lm a 113 6 1 7 Potentially unsafe applications 113 6 1 8 Potentially unwanted applications 114 Types of remote attackS ccceceeeeeeeeeeeneeeeeeeneneneee 114 6 2 1 DOS attacks eee prebere eon gud 114 6 3 DNS POISORIFIB 2 5 retainer a cete dy eene 114 WornmattaCkS anrea e E a 14 zelus Ta n nj
49. 5 49205 2 20 182 40 80 TCP 0B s OB s 9498 208KB 10 0 2 15 49206 95 100 152 124 80 TCP OB s 0 B s 419B 5 2 KB Help and support 1 10 0 2 15 49207 95 100 152 124 80 TCP OB s 0 B s 418B 574 B 10 0 2 15 49208 2 20 182 50 80 TCP OB s 0 B s 841B 382KB L Protocol TCP 6 Transmission Control Protocol Local address hq eset com 10 0 215 Remote address 64 4 21 39 64 4 21 39 Local port 49198 Remote port HTTP 80 Hypertext Transfer Protocol WWW Received 1 6 KB 0 B s Sent 2 7 KB 0 B s Using the right mouse button will activate a context menu for the selected item IO Open in a new window Configure connection view es The first line displays the name of the application and its data transfer speed To see the list of connections made by the application and also more detailed information click Application Local IP Name of application local IP addresses and communication ports Remote IP IP address and port number of the particular remote computer Protocol Transfer protocol used Up Speed Down Speed The current speed of outgoing and incoming data Sent Received Amount of data exchanged within the connection 85 Open in a new window Displays information in a separate window The Configure connection view option in the Network connections screen enters the advanced setup structure for this section enabling you to modify connection view options Resolve host names
50. AMS Typed saene tete te ee 442 Blocked and allowed web pages sss 68 ATNI SHMARE SCAN oet sre hose a Updating the program eeeesee ener 69 ALB 2 CUSCOImtSCall erret cerei E PCIE En 45 Update Settlp uu tec e 72 41 3 2 SCAN CALCES ioiii tent eee 4 51 1 Update profiles arenei 73 4 13 3 Scan profiles 4 5 1 2 Advanced update setup 73 41 1 3 4 Scan progress 451231 WUpddtemode u esset s 73 41 1 4 Startup scan PrO SENET e ce Rb ot te ete i tts 74 41 1 41 Automaticstartup file check ssuusus Connecting to the LAN 74 4 1 1 5 Exclusions by path PN AP EI R A E E E E eria tor eee How to create update re e A 75 An ThreatSense engine parameters SEED ise SS A6 rei ib sass ccey eene deatubendenaldinleesestandeexaccrcentatess 75 Tu Objects dd C c LL OS TOS wee 76 4 1 1 6 2 Optioris nm Log maintenance 7 to Cleaning uM M 1 cM cL E egre 77 4 1 1 6 4 Extension eiii E eae ENEE a Creating new tasks 80 AILES WMS uiui er ER ERR Rcge puta TS RR gl 4 1 1 6 6 Other mS stance iudiendd DUUM Watch activity 82 4117 An infiltration is detected DO E MM ESET SySInSDeCEOT nici ote oe Ir cete ea 82 n EIN MENA bs i see ESET Live Grid 83 hes Filter device access ul d M E 6 6 SUSPICIOUS FIle Sissons 83 41 2 2 New Change filter ae 39 467 Running processes 84 i Host based Intrusion Prevention System HIPS 40 4 6 8 Network GOnn tti
51. Detected threats S Update Time Scanner O Name Threat Action U Infor 20 6 20111 HTP filter file X http eicar org Eicartest file conn Pe Three Qe Setup 20 6 20111 HTTP filter file X http eicar org Eicartestfile conn Pe Three 20 6 20111 HTTPfilter file http eicar org Eicar test file conn Pe Three 20 6 20111 HTTPfilter file http eicar org Eicar test file conn Pe Three x Tools 20 6 2011 1 HTIP filter file http eicar org Eicar test file conn Pe Thre 20 6 2011 1 HTTPfilter file http eicar org Eicar test file conn Pe Three o9 Help and support Filtering Off Filter Bisablefilter IO Open in a new window Log files are accessible from the main program window by clicking Tools Log files Select the desired log type from the Log drop down menu The following logs are available Detected threats The threat log offers detailed information about infiltrations detected by ESET Smart Security modules The information includes the time of detection name of infiltration location the performed action and the name of the user logged in at the time the infiltration was detected Double click any log entry to display its details in a separate window Events All important actions performed by ESET Smart Security are recorded in the event log The event log contains information about events and errors that have occurred in the program It is designe
52. ESEI SMART SECURITY 5 User Guide intended for product version 5 2 and higher Microsoft Windows 8 7 Vista XP 2000 Home Server Click here to download the most recent version of this document ESETSMART SECURITY Copyright 2012 by ESET spol sr o ESET Smart Security was developed by ESET spol sr o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in aretrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without priornotice Worldwide Customer Support www eset com support REV 12 10 2012 Contents 4 2 1 Filtering MO dE Siriei recie eet reete tns 43 1 ESET Smart Security iiisseaaaskaxAa anu aikA 5 4 2 2 Firewall profiles 44 4 2 3 Configuring and using rules sss 45 INE LriNIQUETES Um 5 4231 Rules setup 46 1 2 System requirements eeeeseeeeeeeeeneennne 6 4 2 3 2 Editing T l85 iro ee iva n oer 46 1 3 Prevemtion cccccsccceeccceceeeeeeeeceeeeeceeeeeesssceneeeeeeeees 6 424 Configuring ZONES sesser 48 4 2 4 1 Network authentication eee 48 2 nstallatiOfi c icosoeerdrr iro nbe bor Kirzcns 8 42411 Zoneauthentication Client configu
53. Examples of such applications include the windows operating system or widely used internet browser Internet Explorer Backup important data Malware writers usually do not care about users needs and the activity of malicious programs often leads to total malfunction of an operating system and the deliberate damage of important data It is important to regularly backup your important and sensitive data to an external source such as a DVD or external hard drive Precautions such as these make it far easier and faster to recover your data in the event of system failure Regularly scan your computer for viruses A regular automatic scan of your computer with the proper settings can remove infiltrations that may have been missed due to old virus signature updates Follow basic security rules This is the most useful and most effective rule of all always be cautious Today many infiltrations require user intervention in order to be executed and distributed If you are cautious when opening new files you will save considerable time and effort that would otherwise be spent cleaning infiltrations from your computer Some useful rules are Do not visit suspicious websites with multiple pop ups and flashing advertisements Be careful when installing freeware programs codec packs etc Only use safe programs and only visit safe Internet websites Be cautious when opening email attachments particularly those from mass mailed messages and messages f
54. Generated Previous Log Sysinspector LOG 110725 1042 xmi Loaded ZIP Compare Comparison Result Compare Icons Legend Y Addeditem Added Item s in Branch Removed Item Removed Item s in Branch Pie Replaced Added or Removed S Status Was Lowered Item s in Branch A Status Was Raised File s Replaced in Branch Any comparative log can be saved to a file and opened at a later time Example Generate and save a log recording original information about the system to a file named previous xml After changes to the system have been made open ESET SysInspector and allow it to generate a new log Save it to a file named current xml In order to track changes between those two logs navigate to File Compare logs The program will create a comparative log showing differences between the logs The same result can be achieved if you use the following command line option SysIsnpector exe current xml previous xml 102 5 5 3 Command line parameters ESET SysInspector supports generating reports from the command line using these parameters gen generate a log directly from the command line without running the GUI privacy generate a log excluding sensitive information zip store the resulting log directly on the disk in a compressed file silent suppress the display of the log generation progress bar help display information about the command line parameters Examples To load a specific log directly in the brow
55. If this is the case enter the username and password in the update setup section or specify an existing account under which the program will access the update server Mirror To configure such an account click the LAN tab The Connect to LAN as section offers the System account default Current user and Specified user options Select the System account default option to use the system account for authentication Normally no authentication process takes place if there is no authentication data supplied in the main update setup section To ensure that the program authenticates using a currently logged in user account select Current user The drawback of this solution is that the program is not able to connect to the update server if no user is currently logged in Select Specified user if you want the program to use a specific user account for authentication Use this method when the default system account connection fails Please be aware that the specified user account must have access to the update files directory on the local server Otherwise the program will not be able to establish a connection and download updates Warning When either Current user or Specified user is selected an error may occur when changing the identity of the program to the desired user We recommend entering the LAN authentication data in the main update setup section In this update setup section the authentication data should be entered as follows domain namelu
56. M affect your computer s and reliability as well as change its behavior Please select one of the options Enable detection of potentially unwanted applications Disable detection of potentially unwanted applications tendo ine i ae The Setup Wizard is ready to begin installation ur Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard 10 2 2 Custom installation Custom installation mode is designed for users who have experience with fine tuning programs and who wish to modify advanced settings during installation After selecting this installation mode and clicking Next you will be prompted to select a destination location for the installation By default the program installs to the following directory C Program Files ESET ESET Smart Security Click Browse to change this location not recommended pe ET Smart Security Setup x Select Installation Folder AN This is the folder where ESET Smart Security will be L mur kz To install in this folder dick Next To install to a different folder enter it below or dick Browse Folder C Program Files ESET ESET Smart Security Click Next and proceed to configuring your Internet connection If you use a proxy server it must be correctly configured for virus signature updates to work If you are not sure whether you use a proxy serv
57. Open ESET Smart Security and click Computer scan e Click Smart scan for more information see Smart scan e After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses 37 4 1 2 Removable media ESET Smart Security provides automatic removable media CD DVD USB control This module allows you to scan block or adjust extended filters permissions and select how the user can access and work with a given device This may be useful if the computer administrator wishes to prevent the users from using removable media with unsolicited content Supported removable media e CD DVD Blu ray e USB key e USB drive e FireWire Action to take after inserting removable media Select the default action that will be performed when a removable media device is inserted into the computer CD DVD USB If the Show scan options option is selected a notification will display which allows you to choose a desired action e Scan now An on demand computer scan of the inserted removable media device will be performed e Scan later No action will be performed and the New device detected window will be closed e Setup Opens the Removable media setup section ESET Smart Security 5 x v New device detected CD DVD eset sysrescue c D gt Scan now s Scan later Setup
58. OrS rieira 85 4 2 IliUDI 42 4 6 9 Quarantine 4 7 5 5 1 5 2 5 3 5 4 5 5 5 6 6 1 6 2 4 6 10 Submission of filesforanalysis ssss 88 4 6 11 SVSCCMMUP CA CS ueteres T sete 88 4 6 12 DIASMO rua 88 User interface eese nennen nennen nenne 89 47 1 Grap ce dd 89 47 2 Alerts and notifications 90 47 23 Advanced Settlp cc t ree erro bres e eerte he 9 47 3 Hidden notification windows sss 91 474 ACCESS SeLUp ccn re eec a 92 475 Programi ner icc nose eei igasi bte eres 93 47 6 Context mel 2 2c ede eo e Ba trees toten da 94 477 GANG MMO G s EM 94 Advanced LISBr ccccescivsesysageasseouisnavs 95 Proxy server SCCUP ccc ee eee cece eee e eee ee cena ee nennen 95 Import and export SettiNgS ceceeeeeeeeeeeeeeeeeneeeneees 95 Keyboard SHOrtcuts ccccceee eee eeeeeeeeeeeeeeeeeeeenenenes 96 Command Eine vices edewvecdeenevi seein EAEEREN 96 ESET SySIMSP cCtOl cece cece ee ee essen ee ee eee nanana 55 1 Introduction to ESET Sysinspector 5544 Starting ESET SysInspecEOF i c contente 5 5 2 User Interface and application usage 5 5 2 Program CONTOS sareren 5 5 22 Navigating in ESET SysInspector sssss 5 5 2 2 Keyboard shortcuts IOO 5 5 23 Compagnie ssote sett umen O2 5 5 3 Command line parameters sss 03 5 5
59. ail client protection ThreatSense engine parameter setup The advanced virus scanner setup enables you to configure scan targets detection methods etc Click Setup to display the detailed virus scanner setup window After an email has been checked a notification with the scan result can be appended to the message You can select to Append tag messages to received and read mail as well as Append tag messages to sent mail The tag messages cannot be relied on without question since they may be omitted in problematic HTML messages or can be forged by some viruses The tag messages can be added to received and read email to sent email or both The available options are e Never No tag messages will be added at all e To infected email only Only messages containing malicious software will be marked as checked default e To all scanned email The program will append messages to all scanned email Append note to the subject of received and read sent infected email Enable this checkbox if you want email protection to include a virus warning in the subject of an infected email This feature allows for simple subject based filtering of infected emails if supported by your email program It also increases the level of credibility for the recipient and if an infiltration is detected provides valuable information about the threat level of a given email or sender Template added to the subject of infected email Edit this templa
60. ain addresses by adding them to the List of allowed addresses or List of blocked addresses After you click the Lists button the HTTP address mask lists window will pop up where you can Add or Remowve lists of addresses In order to add an HTTPS URL addresses to the list the Always scan SSL protocol option has to be active In all lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To activate a list select the List active option If you wish to be notified when entering an address from the current list select Notify when applying address from the list i srity mx Advanced setup m Computer URL address management gl a Network Using URL address mask lists you can specify which addresses will be blocked allowed or SB Web and email exduded from checking Particular lists are grouped by type ES Email dient protection List of addresses excluded from filtering x tists B Web access and antiphishing protection i i1 B HTTP HTTPS Allow access only to URL addresses in the list of allowed addresses pad Active mode Address list V List active Z Notify when applyi
61. ally as new entries are added so that the most recent entries are visible Enable shutdown after scan Enables a scheduled shutdown when the on demand computer scan finishes A shutdown confirmation dialog window will open with a 60 second timeout Click Cancel if you wish to deactivate the requested shutdown 4 1 1 4 Startup scan The automatic startup file check will be performed on system startup or virus signature database update This scan is dependent upon the Scheduler configuration and tasks The startup scan options is part of a System startup file check scheduler task To modify its settings navigate to Tools gt Scheduler click Automatic startup file check and the Edit button In the last step the Automatic startup file check window will appear see the following chapter for more details For detailed instructions about Scheduler task creation and management see Creating new tasks 4 1 1 4 1 Automatic startup file check The Scan level drop down menu specifies the scan depth for files run at system startup Files are arranged in ascending order by the number of files to scan e Only the most frequently used files least files scanned e Frequently used files e Commonly used files e Rarely used files e All registered files most files scanned Two specific Scan level groups are also included e Files run before user logon Contains files from locations that allow running these files without the user being logge
62. ally disable it afterwards NOTE If the Personal firewall is in Interactive mode and Gamer mode is enabled you might have trouble connecting to the Internet This can be problematic if you start a game that connects to the Internet Normally you would be asked to confirm such an action if no communication rules or exceptions have been defined but user interaction is disabled in Gamer mode The solution is to define a communication rule for every application that might be in conflict with this behavior or to use a different Filtering mode in the Personal firewall Also keep in mind that if Gamer mode is enabled and you go to a webpage or an application that might be a security risk it may be blocked but you will not see any explanation or warning because user interaction is disabled 94 5 Advanced user 5 Proxy server setup In large LAN networks the connection of your computer to the Internet can be mediated by a proxy server If this is the case the following settings need to be defined Otherwise the program will not be able to update itself automatically In ESET Smart Security proxy server setup is available in two different sections within the Advanced setup tree First proxy server settings can be configured in Advanced setup under Tools Proxy server Specifying the proxy server at this level defines global proxy server settings for all of ESET Smart Security Parameters here will be used by all modules requiring connection to
63. am will clean or delete all infected files The only exceptions are the system files If it is not possible to clean them the user is prompted to select an action by a warning window Warning If an archive contains a file or files which are infected there are two options for dealing with the archive In standard mode Standard cleaning the whole archive would be deleted if all the files it contains are infected files In Strict cleaning mode the archive would be deleted if it contains at least one infected file regardless of the status of the other files in the archive 34 4 1 1 6 4 Extension An extension is a part of a file name delimited by a period An extension defines the type and content of a file This section of the ThreatSense parameter setup lets you define the types of files to scan e sense engine param Objects Extensions i Options Scan all files Files with the extensions listed below will be scanned for threats Limits Extension ARJ 3 ASP BAT BZ2 CAB CGI CLA CLASS oun Scan extensionless files Qmd Defaut By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning If the Scan all files option is deselected the list changes to show all currently scanned file extensions To enable scanning files without an extension select the Scan extensionless files option The
64. ame I Setup B smss ex v mo 1 year ago Microsoft Windo a im esrss exe o p 1 year ago Microsoft Windo j m wininit exe o 9 1year ago Microsoft amp Windo x Tools a winlogon exe o w 1 year ago Microsoft Windo n services exe o e 1yearago Microsoft amp Windo n TIsass exe o w 1 year ago Microsoft Windo L P Help and support mTIsm exe o b 1year ago Microsoft amp Windo n svchost exe o w 1 year ago Microsoft Windo vboxservice exe o p 6 months ago Oracle VM VirtualB I spoolsv exe o 9 6 monthsago Microsoft Windo a taskhost exe o 9n 1year ago Microsoft Windo _ i RU eem nen ECET Co eb Corrente File c windows system32 smss exe File size 69632 File description Windows Session Manager Company name Microsoft Corporation File version 6 1 7600 16385 win7 rtm 090713 1255 Product name Microsoft Windows Operating System Open in a new window esL Process Image name of the program or process that is currently running on your computer You can also use the Windows Task Manager to see all running processes on your computer You can open Task Manager by right clicking an empty area on the taskbar and then clicking Task Manager or by pressing Ctrl Shift Esc on your keyboard Risk level In most cases ESET Smart Security and ESET Live Grid technology assign risk levels to objects files processes registry keys etc using a series of heur
65. and characters vary and you only know the first characters 4 1 1 6 ThreatSense engine parameters setup ThreatSense is technology consists of many complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits The ThreatSense technology setup options allow you to specify several scan parameters e File types and extensions that are to be scanned e The combination of various detection methods e Levels of cleaning etc To enter the setup window click the Setup button located in any module s setup window which uses ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following protection modules e Real time file system protection e Document protection e Email client protection e Web access and antiphishing protection e and Computer scan ThreatSense parameters are highly optimized for each module and their modification can significantly influence system op
66. and subsequently quarantined please send the file to ESET s Virus Lab To submit a file from quarantine right click the file and select Submit for analysis from the context menu 87 4 6 10 Submission of files for analysis The file submission dialog enables you to send a file to ESET for analysis and can be found in Tools gt Submit file for analysis If you find a suspiciously behaving file on your computer you can submit it to ESET s Virus Lab for analysis If the file turns out to be a malicious application its detection will be added to one of the upcoming updates Alternatively you can submit the file by email If you prefer this option pack the file s using WinRAR ZIP protect the archive with the password infected and send it to samples eset com Please remember to use a descriptive subject and enclose as much information about the file as possible e g the website you downloaded it from NOTE Before submitting a file to ESET make sure it meets one or more of the following criteria e the file is not detected at all e the file is incorrectly detected as a threat You will not receive a response unless further information is required for analysis Select the description from the Reason for submitting the file drop down menu that best fits your message e Suspicious file e False positive file that is detected as an infection but are not infected e and Other File The path to the file you intend to submit Con
67. ase of CD DVD there is a serial number of 39 4 1 3 Host based Intrusion Prevention System HIPS Host based Intrusion Prevention System HIPS protects your system from malware and unwanted activity attempting to negatively affect your computer HIPS utilizes advanced behavioral analysis coupled with the detection capabilities of network filtering to monitor running processes files and registry keys HIPS is separate from Real time file system protection and is not a firewall it monitors only processes running within the operating system HIPS can be found in Advanced setup F5 by clicking on Computer gt HIPS The HIPS state enabled disabled is shown in the ESET Smart Security main window in the Setup pane on the right side of the Computer section HIPS settings are located in Advanced setup F5 To access HIPS in the Advanced Setup tree click Computer HIPS The HIPS state enabled disabled is displayed in the ESET Smart Security main window in the Setup pane on the right side of the Computer section Warning Changes to the HIPS settings should only be made by an experienced user ESET Smart Security has a built in Self defense technology that prevents malicious software from corrupting or disabling your antivirus and antispyware protection so you can be sure your system is protected all the times Changes to the Enable HIPS and Enable Self defense settings take effect after the Windows operating system is restarted Disabling
68. ask as soon as possible e Run task immediately if the time since its last execution exceeds specified interval the interval can be defined using the Task interval scroll box In the next step a summary window with information about the current scheduled task is displayed the option Run task with specific parameters should be automatically enabled Click the Finish button A dialog window will appear allowing you to select profiles to be used for the scheduled task Here you can specify a primary and alternative profile which is used if the task cannot be completed using the primary profile Confirm by clicking OK in the Update profiles window The new scheduled task will be added to the list of currently scheduled tasks 80 4 6 3 Protection statistics To view a graph of statistical data related to ESET Smart Security s protection modules click Tools Protection statistics Select the desired protection module from the Statistics drop down menu to see the corresponding graph and legend If you mouse over an item in the legend only the data for that item will display in the graph ESET Smart Security 3 es ESET SMART SECURITY 5 Tools Statistics A Home s Statistics Q Computer scan Statistics Antivirus and antispyware protection AA GS Update rl Setup Number of infected objects 0 0 00 Tool Number of cleaned objects 0 0 00 x 005 i Number of clean objects 6245 100 00 Help and support
69. ate virus signature database Troubleshoot update issue xe Setup ee OK j 71 4 5 1 Update setup Update setup options are available from the Advanced setup tree F5 key by clicking Update Update This section specifies update source information such as the update servers and authentication data for these servers By default the Update server drop down menu is set to Choose automatically to ensure that update files will automatically download from the ESET server with the least network traffic For updates to be downloaded properly it is essential to correctly fill in all parameters If you use a firewall please make sure that the program is allowed to communicate with the Internet i e HTTP communication ESET Sm J x Advanced setup a JM Computer Selected profile cl Network My profile Profiles H A Web and email H E Parental control Update settings for selected profile C Update Update server Update Choose automatically Edit 3 Tools Username P d B User interface SS ee EAV 12345678 eecccccece Regular update Pre release update Advanced update setup Gear update cache Do not display notification about successful update Box cancel Defaut The currently used update profile is displayed in the Selected profile drop down menu Click Profiles to create a new profile Authentication for update servers is based on the Userna
70. ating system of the given computer We recommend using automatic inclusion only if ESET SysRescue is used on a computer that has the same network adapter as the computer on which the ESET SysRescue CD was created During creation the ESET SysRescue driver is introduced into the compilation so you do not need to look for it later 5 6 4 4 Internet protocol This section allows you to configure basic network information and set up predefined connections after ESET SysRescue Select Automatic private IP address to obtain the IP address automatically from DHCP Dynamic Host Configuration Protocol server Alternatively this network connection can use a manually specified IP address also known as a static IP address Select Custom to configure the appropriate IP settings If you select this option you must specify an IP address and for LAN and high speed Internet connections a Subnet mask In Preferred DNS server and Alternate DNS server type the primary and secondary DNS server addresses 5 6 4 5 Bootable USB device If you have selected a USB device as your target medium you can select one of the available USB devices on the Bootable USB device tab in case there are more USB devices Select the appropriate target Device where ESET SysRescue will be installed Warning The selected USB device will be formatted during the creation of ESET SysRescue All data on the device will be deleted If you choose the Quick format option formatti
71. ator Not defined amp Help and support petko 15 years v Enabled Role Teenager Setup Guest 8 years v Enabled Role Child Setup EEE Set exception for web page Show log If you click Parental control in the Setup pane from the main product window of ESET Smart Security you will see that the main window is divided into three sections 1 Parental control After deselecting Enabled on the right a Temporarily disable protection window will appear Here you can set the time interval for which protection is disabled The option then changes to Disabled and all following settings will be hidden 66 It is important to protect the settings in ESET Smart Security with a password This password can be set in the Access setup section If no password is set a warning will appear under the Parental control option Parental control is not protected by a password and Set password will be visible The restrictions set in Parental control only affect the standard user accounts Because an Administrator can override any restriction they will not have any effect HTTPS SSL communication is not filtered by default Therefore the Web control cannot block web pages that begin with https To enable this feature select Enable next to the SSL encrypted webpages scan HTTPS disabled warning message or select Always scan SSL protocol in the Advanced setup Web and email Protocol filtering SSL configuration s
72. ature database GS Update Update is not necessary the virus signature database is up to date Last successful update 24 1 2012 10 40 40 lt r Setup Virus signature database version 6822 20120124 X Tools amp Help and support Xe Product activation Product activated Update license details License valid until 29 12 2012 License type Paid license Installed version of ESET Smart Security 5 2 4 0 Available version of ESET Smart Security Check 19 20 The Advanced setup window click Setup in the main menu and then click Enter advanced setup or press F5 on your keyboard contains additional update options Click Update in the Advanced setup tree on the left The Update server drop down menu is greyed out and set to Choose automatically To configure advanced update options such as update mode proxy server access and LAN connections click the Setup button ESET Em Advanced setup m Computer Selected profile elt Network My profile Profiles 6 8 Web and email 6 Parental control Update settings for selected profile E Update Update server Update Choose automatically Edit 6 2 Tools E a ill User interf Username Password EAV 12345678 eeccccccee 9 Regular update Pre release update Advanced update setup Setup Clear update cache Clear Do not display notification about successful update 3 4 Trusted zone setup It is nec
73. automatic profile becomes invalid and no other profile is activated automatically default profile When the automatic profile becomes invalid ie if the computer is connected to an untrusted network see section Network authentication and another profile is not activated in its place the computer is not connected to another trusted network the Personal firewall will switch to this profile Only one profile can use this trigger e If this zone is authenticated This profile will be triggered when the specified zone is authenticated see section Network authentication Profile name ESET Automatic profile switching 9 Do not switch automatically When the automatic profile becomes invalid and no other profile is activated automatically default profile If this zone is authenticated hg eset com_Dheplp 10 0 2 e em When the Personal firewall switches to another profile a notification will appear in the lower right corner by the system clock 44 4 2 3 Configuring and using rules Rules represent a set of conditions used to meaningfully test all network connections and all actions assigned to these conditions With the Personal firewall you can define what action to take if a connection defined by a rule is established To access the rule filtering setup navigate to Advanced setup F5 Network Personal firewall Rules and zones ESET Smari ir
74. be prompted to activate your product There are several options how to activate the product Availability of a particular activation scenario in the activation window may vary depending on the country as well as the means of distribution of the installation file CD DVD ESET web page etc If you purchased a retail boxed version of the product select the Activate using an Activation Key option The Activation Key is usually located inside or on the back side of the product package For a successful activation the Activation Key must be entered as supplied If you received a Username and Password select the Activate using a Username and Password option and enter your credentials into the appropriate fields If you would like to evaluate ESET Smart Security before making a purchase select the Activate Trial License option Fill in your email address and country to activate ESET Smart Security for a limited time Your test license will be emailed to you Trial licenses can only be activated once per customer If you do not have a license and would like to buy one click the Purchase License option This will redirect you to the website of your local ESET distributor Select the Activate Later option if you would like to quickly evaluate our product and do not wish to activate it immediately or if you d like to activate your product at a later time You can also activate your copy of ESET Smart Security directly from the program Click the Pr
75. bit x64 512MB RAM of system memory 320 MB available space Super VGA 800 x 600 1 3 Prevention When you work with your computer and especially when you browse the Internet please keep in my mind that no antivirus system in the world can completely eliminate the risk caused by infiltrations and attacks To provide maximum protection and convenience it is essential to use the antivirus system correctly and adhere to several useful rules Update regularly According to statistics from ESET Live Grid thousands of new unique infiltrations are created each day in order to bypass existing security measures and bring profit to their authors all at the expense of other users The specialists at ESET s Virus Lab analyze those threats on a daily basis and prepare and release updates in order to continually improve the level of protection for users of the antivirus program An incorrectly configured update decreases the effectiveness of the program For more information on how to configure updates see the Update setup chapter Download security patches The authors of malicious software prefer exploiting various system vulnerabilities in order to increase the effectiveness of spreading malicious code That s why software companies watch closely for new vulnerabilities in their applications to appear and release security updates eliminating potential threats on a regular basis It s important to download these security updates as they are released
76. can view a currently active log and a log saved in a file To compare logs use the option File Compare log and choose Select file The selected log will be compared to the active one in the main program windows The comparative log will display only the differences between those two logs NOTE If you compare two log files select File Save log to save it as a ZIP file both files are saved If you open this file later the contained logs are automatically compared Next to the displayed items ESET SysInspector shows symbols identifying differences between the compared logs Items marked by a can only be found in the active log and were not present in the opened comparative log Items marked by a were present only in the opened log and are missing in the active one Description of all symbols that can be displayed next to items e new value not present in the previous log e tree structure section contains new values e removed value present in the previous log only e amp tree structure section contains removed values e value file has been changed e tree structure section contains modified values files e s the risk level has decreased it was higher in the previous log e athe risk level has increased it was lower in the previous log The explanation section displayed in the left bottom corner describes all symbols and also displays the names of logs which are being compared Log Status Currentlog
77. ce the program upgrade is distributed to all users and may have impact on certain system configurations it is issued after a long testing period to function with all possible system configurations If you need to upgrade toa newer version immediately after its release use one of the methods below 2 Manually by downloading and installing a more recent version over the previous one At the beginning of installation you can choose to preserve current program settings by selecting the Use current settings checkbox 3 Manually in the main program window by clicking Install Check in Update gt Available version of ESET Smart Security 16 2 6 Computer scan After installing ESET Smart Security you should perform a computer scan to check for malicious code In the main program window click Computer scan and then click Smart scan For more information about computer scans see section Computer scan ESET SMART SECURITY 5 Computer scan Computer scan Q Smart scan Local disk scan Q Custom scan ral Selection of scan profile and targets to scan Frequently used Run local disk scan Repeat last scan Xe Computer scan setup Date and time of the last scan 20 6 2011 11 51 26 Last scan result 0 infected files Virus signature database used in last scan 6222 20110620 3 Beginner s guide This chapter provides an initial overview of ESET Smart Security and its basic settings 3 1 Introducing
78. cide to not enable the ESET Live Grid You will not lose any functionality in the software and you will still receive the best protection that we offer 2 You can configure the ESET Live Grid to submit anonymous information about new threats and where the new threatening code is contained This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its threat detection capabilities ESET Live Grid will collect information about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the filename the date and time the process by which the threat appeared on your computer and information about your computer s operating system By default ESET Smart Security is configured to submit suspicious files for detailed analysis to ESET s Virus Lab Files with certain extensions such as doc or xls are always excluded You can also add other extensions if there are particular files that you or your organization wants to avoid sending The ESET Live Grid s setup menu provides several options for enabling disabling the ESET Live Grid that serves to submit suspicious files and anonymous statistical information to ESET labs It is accessible from the Advanced setup tree by clicking Tools ESET Live Grid Participate in ESET Live Grid recommended Enables disables the ESET Live Grid that serves to submit suspicious
79. ckbox to avoid this message in the future P S o Are you sure you want to temporarily disable Antivirus and antispyware protection N A Do not ask again The Time interval drop down menu represents the period of time that Antivirus and antispyware protection will be disabled for Time interval 10 minutes Temporarily disables protection for a selected time period Disabling protection permanently is possible in the advanced setup Block network Personal firewall will block all outgoing incoming network and internet traffic Temporarily disable firewall Switches the firewall to an inactive state See chapter System integration of Personal firewall for more information Advanced setup Select this option to enter the Advanced setup tree There are also other ways to open it such as pressing the F5 key or navigating to Setup Enter advanced setup Log files Log files contain information about all important program events that have occurred and provide an overview of detected threats Reset window layout Resets the ESET Smart Security s window to its default size and position on the screen Product activation Select this option to activate your ESET security product 93 About Provides system information details about the installed version of ESET Smart Security and the installed program modules Here you can also find the license expiration date A
80. component update has been installed a computer restart may be required In the Program component update section three options are available e Never update program components Program component updates will not be performed at all This option is suitable for server installations since servers can usually be restarted only when they are undergoing maintenance e Always update program components A program component update will be downloaded and installed automatically Please remember that a computer restart may be required e Ask before downloading program components The default option You will be prompted to confirm or refuse program component updates when they are available After a program component update it may be necessary to restart your computer to provide full functionality of all modules The Restart after program component upgrade section allows you to select one of the following options Never restart computer You will not be asked to restart even if it is required Please note that this is not recommended since your computer might not work properly until the next restart Offer computer restart if necessary The default option After a program component update you will be prompted to restart your computer in a dialog window If necessary restart computer without notifying After a program component upgrade your computer will be restarted if required NOTE Selecting the most appropriate option depends on
81. conditions and the specified action cannot be applied If parameters have changed the given connection may be refused which can result in problems with operation of the application in question An example is a change of network address or port number for the remote side The upper part of the window contains three tabs e General Specify a rule name the direction of the connection the action the protocol and the profile to which the rule will apply e Local Displays information about the local side of the connection including the number of the local port or port range and the name of the communicating application e Remote This tab contains information about the remote port port range It also allows you to define a list of 46 remote IP addresses or zones for a given rule i General Local Remote General information about rule Name Allow communication for iexplore exe Dean seen Protocol TCP amp UDP Profile For every Zi Profiles Additional action Log E Notify user General Direction Out Action Allow Protocol TCP amp UDP Profile For Remote side For every Local side Ports For every Application C Program Files Internet Explorer iexplore exe Protocol represents the transfer protocol used for the rule Click Select protocol to open the Protocol selection window All rules are enabled For every profile by default Alternatively s
82. d for system administrators and users to solve problems Often the information found here can help you find a solution for a problem occurring in the program Computer scan Results of all completed manual or planned scans are displayed in this window Each line corresponds to a single computer control Double click any entry to view details of the respective scan HIPS Contains records of specific rules which were marked for recording The protocol shows the application that called the operation the result whether the rule was permitted or prohibited and the created rule name Personal firewall The firewalllog displays all remote attacks detected by the Personal firewall Here you will find information about any attacks on your computer The Event column lists the detected attacks The Source column tells you more about the attacker The Protocol column reveals the communication protocol used for the attack Analysis of the firewall log may help you to detect system infiltration attempts in time to prevent unauthorized access to your 76 system e Antispam protection Contains records related to email messages that were marked as spam e Parental control Shows web pages blocked or allowed by Parental control The Match type and Match values columns tell you how the filtering rules were applied In each section the displayed information can be directly copied to the clipboard keyboard shortcut Ctrl C by selecting the entry
83. d in includes almost all startup locations such as services browser helper objects winlogon notify Windows scheduler entries known dlls etc e Files run after user logon Contains files from locations that allow running them only after a user has logged in includes files that are only run for specific user typically files in HKEY_CURRENT_USER SOFTWARE Microsoft Windows CurrentVersion Run 31 Lists of files to be scanned are fixed for each group Scan priority A level of priority to use for the scan start e Normal at an average system load e Lower at a low system load e Lowest when the system load is the lowest possible e When idle the task will be performed only when the system is idle 4 1 1 5 Exclusions by path Exclusions enable you to exclude files and folders from scanning We do not recommend that you alter these options to ensure that all objects are scanned for threats However there are situations where you may need to exclude an object For example large database entries that would slow down the computer during the scan or software that has conflicts with the scan s 2 ee Advanced setup Computer Exdusions Ei UJ Antivirus and antispyware i E Real time file system protection Path Threat i Document protection C Recovery On demand computer scan F f714c092c725692feb44acd2b7d677f8 Startup scan F IDR Idr exe Exdusions i Removable media B Q HIPS ll Network W
84. d to be restarted in order to work properly In most cases the targets are web servers and the aim is to make them unavailable to users for a certain period of time 6 2 2 DNS Poisoning Using DNS Domain Name Server poisoning hackers can trick the DNS server of any computer into believing that the fake data they supplied is legitimate and authentic The fake information is cached for a certain period of time allowing attackers to rewrite DNS replies of IP addresses As a result users trying to access Internet websites will download computer viruses or worms instead of their original content 6 2 3 Worm attacks A computer worm is a program containing malicious code that attacks host computers and spreads via a network The network worms exploit security vulnerabilities in various applications Due to the availability of the Internet they can spread all over the world within a few hours of their release In some cases even in minutes Most worm attacks Sasser SglSlammer can be avoided by using default security settings in the firewall or by blocking unprotected and unused ports Also it is essential that your operating system is updated with the most recent security patches 6 2 4 Port scanning Port scanning is used to determine which computer ports are open on a network host A port scanner is software designed to find such ports A computer port is a virtual point which handles incoming and outgoing data this is crucial from a
85. dded by user and number of threats for example if it is an archive containing multiple infiltrations Ouarantining files ESET Smart Security automatically quarantines deleted files if you have not canceled this option in the alert window If desired you can quarantine any suspicious file manually by clicking Quarantine If this is the case the original file will not be removed from its original location The context menu can also be used for this purpose right click in the Quarantine window and select Quarantine Restoring from Quarantine Quarantined files can also be restored to their original location Use the Restore feature for this purpose which is available from the context menu by right clicking on the given file in the Quarantine window If a file is marked as Potentially unwanted application the Restore and exclude from scanning option is enabled Read more about this type of application in the glossary The context menu also offers the Restore to option which allows you to restore a file to a location other than the one from which it was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care Submitting a file from the Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was determined to be infected incorrectly for example by heuristic analysis of the code
86. dded within the given update Click Check to detect the latest available version of ESET Smart Security 69 Update process After clicking Update virus signature database the download process begins A download progress bar and remaining time to download will be displayed To interrupt the update click Abort ESET Smart Security OX ESET SMART SECURITY 5 Update Home Q Computer scan Update Update Virus signature database update 0 Update progress 4 kB 0 kB re Setup File name update ver Remaining time sec x Tools Abort o Help and support Important Under normal circumstances when updates are downloaded properly the message Update is not necessary Virus signature database is up to date will appear in the Update window If this is not the case the program is out of date and more vulnerable to infection Please update the virus signature database as soon as possible Otherwise one of the following messages will be displayed Virus signature database is out of date This error will appear after several unsuccessful attempts to update the virus signature database We recommend that you check the update settings The most common reason for this error is incorrectly entered authentication data or incorrectly configured connection settings 70 The previous notification is related to the following two Virus signature database update failed messages about unsuccessful updates 1 In
87. ded from protocol filtering HTTP POP3 6 4 Web and email e A E i ress 10 1 2 3 B E Emai dient protection Address range 10 2 1 1 10 2 1 10 i B E Web access and antiphishing protection Subnet 192 168 1 0 255 255 255 0 B Protocol filtering i Exduded applications i Exduded IP addresses H E SSL H Parental control H Q Update 3 Tools H B User interface AddIPv4address Remove E NN 4 3 4 3 1 Add IPv4 address This options allows you to add an IP address address range subnet of a remote point for which the rule is to be applied Internet Protocol version 4 is the older version but still the most widely used Single address Adds the IP address of an individual computer for which the rule is to be applied for example 192 168 0 10 Address range Enter the starting and ending address IP address to specify the IP range of several computers for which the rule is to be applied for example 192 168 0 1 to 192 168 0 99 Subnet Subnet a group of computers defined by an IP address and mask For example 255 255 255 0 is the network mask for the 192 168 1 0 24 prefix that means 192 168 1 1 to 192 168 1 254 address range 4 3 4 3 2 Add IPv6 address This options allows you to add an IPv6 address subnet of a remote point for which the rule is applied It is the newest version of the Internet protocol and will replace the older version 4 Single address Adds the IP address of an individual compute
88. defined date time and scanning profile used The Scheduler serves to schedule the following tasks virus signature database update scanning task system startup file check and log maintenance You can add or delete tasks directly from the main Scheduler window click Add or Delete at the bottom Right click anywhere in the Scheduler window to perform the following actions display detailed information perform the task immediately add a new task and delete an existing task Use the checkboxes at the beginning of each entry to activate deactivate the tasks 77 o L M 2 E ESETSMART SECURITY 5 Tools Scheduler Home LN Scheduler Q Computer scan Name Task Launch time Settings Last run V Log mainten Log maintenan Task will be ru No specific sett 21 2 20121 GS Update i Regular aut Update Task will be ru No specific sett 28 2 20121 V Automatic u Update Dial up connec No specific sett Automatic u Update User logon on No specific sett lt r Setup Regular che Checking for la Task will be ru No specific sett V Automatic st System startup User logon Tas 21 2 2012 1 W Automatic st System startup Successful upd 28 2 2012 1 Using the right mouse button will activate a context menu for the selected item Add amp IO Open in a new
89. ders on your computer From a security point of view it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures We recommend that you perform regular in depth scans of your system to detect viruses which were not captured by the Real time file system protection when they were written to the disk This can happen if the Real time file system protection was disabled at the time the virus database was obsolete or the file was not detected as a virus when it was saved to the disk ESET Smart Security ESET SMART SECURITY 5 Computer scan 4 Hom bar Home Computer scan Q Computer scan Q Smart scan G GS Update Local disk scan Q Custom scan I Setup Selection of scan profile and targets to scan X Tools Frequently used Run local disk scan Help and support Repeat last scan Jk Computer scan setup Date and time of the last scan 20 6 2011 11 51 26 Last scan result 0 infected files Virus signature database used in last scan 6222 20110620 Two types of Computer scan are available Smart scan quickly scans the system with no need for further configuration of the scan parameters Custom scan allows you to select any of the predefined scan profiles as well as choose specific scan targets See the Scan progress chapter for more information about the scanning process We recommend that you run a computer scan at least once a month Scanni
90. designed to connect via premium rate numbers instead of the user s Internet service provider It is almost impossible for a user to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used If afile on your computer is detected as a Trojan it is advisable to delete it since it most likely contains nothing but malicious code 112 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vulnerability use functions in the operating system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques There are two levels of detection to prevent rootkits 1 When they try to access a system They are still not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing ESET Smart Security users have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootkits 6 1 5 Adware Adware is a short for advertising supported software Programs displaying advertising material fall under this category Adware
91. e all nodes and export selected sections to Service script 98 List Contains functions for easier navigation within the program and various other functions like finding information online Help Contains information about the application and its functions Detail This setting influences the information displayed in the Main window to make the information easier to work with In Basic mode you have access to information used to find solutions for common problems in your system In the Medium mode the program displays less used details In Full mode ESET SysInspector displays all the information needed to solve very specific problems Item filtering Item filtering is best used to find suspicious files or registry entries in your system By adjusting the slider you can filter items by their Risk Level If the slider is set all the way to the left Risk Level 1 then all items are displayed By moving the slider to the right the program filters out all items less risky than current Risk Level and only display items which are more suspicious than the displayed level With the slider all the way to the right the program displays only known harmful items All items labeled as risk 6 to 9 can pose security risk If you are not using a security solution from ESET we recommend that you scan your system with ESET Online Scanner if ESET SysInspector has found any such item ESET Online Scanner is a free service NOTE The Risk level
92. e content of encrypted communications utilizing the certificates in the list will not be checked for threats We recommend only excluding web certificates that are guaranteed to be safe and the communication utilizing the certificates does not need to be checked To delete selected items from the list click the Remove button Click the Show option or double click the certificate to display information about the selected certificate 4 3 4 4 1 3 Encrypted SSLcommunication If the computer is configured for SSL protocol scanning a dialog window prompting you to choose an action may be opened when there is an attempt to establish an encrypted communication using an unknown certificate The dialog window contains the following information name of the application that initiated the communication and name of the certificate used ESET Smart Security 5 Encrypted SSL communication Trusted certificate An application running on this computer is attempting to communicate over encrypted SSL channel If you want to check the encrypted channel content mark the certificate as trusted Do you consider the remote computer s certificate trusted Application Internet Explorer Certificate urs microsoft com Yes Yes always No Exclude If the certificate is not located in the Trusted Root Certification Authorities store it is considered to be untrusted ESET Smart Security 5 Encrypted SSL communication Untrusted certificate
93. e existing rule Delete Del Removes the selected rule 4 1 2 2 New Change filter This window allows you to create or modify the existing filtering rule Device User V Device type J Serial number 9x0E6DF734 Vendor V Model eset sysrescue c_ Model version Diets CEN CNN Rights ae ee Populate with connected device parameters OK Cancel Device Device type Choose the removable media type from the list CD DVD USB given media not CD drive Vendor Filtering by vendor name or ID Model The given name of the device Model version Optional the version of the given device if it s available media size bytes megabytes etc Rights e Deny access Access to the device will not be granted e Read User can read files from a given removable media e Read and write Full control over the removable media User e Add Opens the Object type Users or Groups dialog window that allows you to select desired users e Remove Removes the selected user from the filter Populate with connected device parameters Click this option to choose fill with connected removable media device parameters on your computer Media size By enabling this option you can define conditional filter devices greater than equal lower than by Serial number A removable media has usually its own serial number In c
94. e following options are available Heuristics A heuristic is an algorithm analyzing the malicious activity of programs The main advantage is the ability to identify malicious software which did not exist or was not known by the previous virus signatures database The disadvantage is a very small probability of false alarms Advanced heuristics DNA Smart signatures Advanced heuristics consist of a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses and written in high level programming languages Thanks to advanced heuristics the detecting capabilities of the program are significantly higher Signatures can reliably detect and identify viruses Utilizing the automatic update system new signatures are available within a few hours of a threat discovery The disadvantage of signatures is that they only detect viruses they know or their slightly modified versions Potentially unwanted applications PUAs are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes are e New windows you havent seen previously pop ups ads e Activating and running of hidden processes e Increased usage of system resources e Changes in search
95. e separator It is possible to specify an additional path after the slash for example server authentication If multiple servers are listed use random order otherwise start with the first 30 8189 02818100 E3 4135 3B 44 AB AA 79 25 CA DB FD 9580 118194 729A C9 3E BO FE 42 30 7A F0 E0 F3 4E 15 20 EA C2 66 3A 2B 94 CB AB 3C BD 4B 78 4E 8A E9 A132 18 F7 0C 73 95 64 8F 13 1F 9F 72 BE 58 09 77 69 6A E4 CO 4F 47 1E A9 3B 720165 F3 A102 9E C5 AE CB 79 4C DB 59 5B 66 FA 16 52 EC E0 39 52 FB BC FC 2165 48 DA 44 8D F6 B8 66 61 29 OD AC 93 47 9C C7 54 5C 94 1E A6 BE Coc om jJ 49 Server configuration The name of the authentication zone does not match the server zone The configured zone name does not correspond with the authentication server zone Review both zones and ensure their names are identical Server authentication failed Server address not found in the list of addresses for the given zone The IP address of the computer running the authentication server is outside the defined IP address range of the current zone configuration Server authentication failed Probably an invalid public key was entered Verify that the public key specified corresponds to the private server key Also verify that the public key file is not corrupted 2 By local network configuration Authentication is performed based on the local network adapter parameters A zone is authenticated if all selected parameters for the active connection are
96. e tools for manipulating email functions They consist of two logical parts 1 Condition e g an incoming message from a certain address 2 Action e g deletion of the message moving it to a specified folder The number and combination of rules varies with the Antispam solution These rules serve as measures against spam unsolicited email Typical examples e 1 Condition An incoming email message contains some of the words typically seen in spam messages 2 Action Delete the message e 1 Condition An incoming email message contains an attachment with an exe extension 2 Action Delete the attachment and deliver the message to the mailbox e 1 Condition An incoming email message arrives from your employer 2 Action Move the message to the Work folder We recommend that you use a combination of rules in Antispam programs in order to facilitate administration and to more effectively filter spam 6 3 4 2 Whitelist In general a whitelist is a list of items or persons who are accepted or have been granted permission The term email whitelist defines a list of contacts from whom the user wishes to receive messages Such whitelists are based on keywords searched for in email addresses domain names or IP addresses If a whitelist works in exclusivity mode then messages from any other address domain or IP address will not be received If a whitelist is not exclusive such messages will not be deleted but filtered in some
97. eb and email M Parental control H Q Update H 2 Tools User interface amp ok cancel Def Path Path to excluded files and folders Threat If there is a name ofa threat next to an excluded file it means that the file is only excluded for the given threat not completely Therefore if that file becomes infected later with other malware it will be detected by the antivirus module This type of exclusion can only be used for certain types of infiltrations and it can be created either in the threat alert window reporting the infiltration click Show advanced options and then select Exclude from detection or in Setup Quarantine using the context menu option Restore and exclude from detection on the quarantined file Add Excludes objects from detection Edit Enables you to edit selected entries Remove Removes selected entries To exclude an object from scanning 1 Click Add 2 Enter the path to an object or select it in the tree structure You can use wildcards to cover a group of files A question mark represents a single variable character whereas an asterisk represents a variable string of zero or more characters 32 Examples Xe se n e To exclude an entire drive including all files and subfolders use the mask D e If you want to exclude doc files only use the mask doc e f the name of an executable file has a certain number of characters
98. ecommended configurations for your network devices 6 2 6 SMB Relay SMBRelay and SMBRelay2 are special programs that are capable of carrying out attacks against remote computers The programs take advantage of the Server Message Block file sharing protocol which is layered onto NetBIOS A user sharing any folder or directory within the LAN most likely uses this file sharing protocol Within local network communication password hashes are exchanged SMBRelay receives a connection on UDP port 139 and 445 relays the packets exchanged by the client and server and modifies them After connecting and authenticating the client is disconnected SMBRelay creates a new virtual IP address The new address can be accessed using the command net use 192 168 1 1 The address can then be used by any of the Windows networking functions SMBRelay relays SMB protocol communication except for negotiation and authentication Remote attackers can use the IP address as long as the client computer is connected SMBRelay2 works on the same principle as SMBRelay except it uses NetBIOS names rather than IP addresses Both can carry out man in the middle attacks These attacks allow remote attackers to read insert and modify messages exchanged between two communication endpoints without being noticed Computers exposed to such attacks often stop responding or unexpectedly restart To avoid attacks we recommend that you use authentication passwords or keys
99. ection Note Parental control requires Application protocol content filtering HTTP protocol checking and Personal firewall system integration to be enabled in order to function properly All of these functionalities are enabled by default 2 Windows user accounts If you have created a role for an existing account it will be shown here with the Enabled attribute Clicking Enabled will toggle Parental control for the account Under an active account click Setup to see the list of allowed categories of web pages for this account and blocked and allowed web pages Important To create a new account for example for a child use the following step by step instructions for Windows 7 or Windows Vista 1 Open User Accounts by clicking the Start button located at the bottom left side of your desktop clicking Control Panel and then clicking User Accounts 2 Click Manage another account If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 Click Create a new account 4 Type the name you want to give the user account click an account type and then click Create Account 5 Reopen the Parental control pane by clicking again from the main program window of ESET Smart Security to Setup Parental control 3 Thelast section contains two options Set exception for web page This is a quick way to set an exception for a web page for the selected account Enter the URL addres
100. ection automatically When enabled antispam protection will be automatically activated at system startup Enable advanced antispam control Additional antispam databases will be downloaded increasing antispam capabilities and producing better results ESET Smart Security supports Antispam protection for Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird 4 3 3 1 Adding addresses to whitelist and blacklist Email addresses belonging to people you communicate with frequently can be added to the whitelist to ensure that no message originating from a whitelist address is ever classified as spam Known spam addresses can be added to the blacklist and always be classified as spam To add a new address to the whitelist or blacklist right click the email and select ESET Smart Security Add to Whitelist or Add to Blacklist or click the Trusted address or Spam address button in the ESET Smart Security Antispam toolbar in your email client Similarly this process applies to spam addresses If an email address is listed on the blacklist each email message which arrives from that address is classified as spam 4 3 3 2 Marking messages as spam Any message viewed in your email client can be marked as spam To do so right click the message and click ESET Smart Security Reclassify selected messages as spam or click Spam address in the ESET Smart Security Antispam toolbar located in the upper section of y
101. efore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe within hours or even minutes after their release This ability to replicate independently and rapidly makes them more dangerous than other types of malware A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate programs The nature of a computer worm qualifies it as a means of transport for other types of infiltrations If your computer is infected with a worm we recommend you delete the infected files because they likely contain malicious code 6 1 3 Trojans Historically computer Trojans Trojan horses have been defined as a class of threats which attempt to present themselves as useful programs and thus trick users into running them Since Trojans are a very broad category it is often divided into several subcategories e Downloader Malicious programs with the ability to download other threats from the Internet e Dropper Malicious programs with the ability to drop other types of malware onto compromised computers e Backdoor Malicious programs which communicate with remote attackers allowing them to gain access to the computer and take control over it e Keylogger keystroke logger A program which records each keystroke that a user types and sends the information to remote attackers e Dialer Malicious programs
102. elect a custom firewall profile using the Profiles button If you click Log the activity connected with the rule will be recorded in a log Notify user option displays a notification when the rule is applied The Information box displays a summary of the rule at the bottom of all three tabs You will see the same information if you click the rule in the main window Tools gt Network connections right click the rule and enable the Show details option see chapter Network connections When creating a new rule you have to enter a name for the rule into the Name field Select the direction to which the rule applies from the Direction drop down menu Set the action to be executed when a communication meets the rule from the Action drop down menu A good example of adding a new rule is allowing your Internet browser to access the network The following must be provided in this case e In the General tab enable outgoing communication via the TCP and UDP protocol e Add the process representing your browser application for Internet Explorer it is iexplore exe in the Local tab e Inthe Remote tab enable port number 80 only if you wish to allow standard Internet browsing activities 47 4 2 4 Configuring zones In the Zone setup window you can specify the zone name description network address list and zone authentication see Zone authentication Client configuration rul Ece Rules Zone
103. er to connect to the Internet select I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended and click Next If you do not use a proxy server select the I do not use a proxy server option Internet Connection J ae Configure your Internet connection L Select options corresponding to your type of Internet connection If you are unsure select the settings used by Internet Explorer Proxy server Lam unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended I do not use a proxy server To configure your proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication enter a valid Username and Password to grant access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection 12 Proxy server Enter proxy server parameters i Proxy server settings Address Port 192 168 1 1 128 Username Password user 9999 Use Internet Explorer settings Address Port FE This installation step allows you to designate how automatic program updates will be handled on
104. eration For example changing parameters to always scan runtime packers or enabling advanced heuristics in the Real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods We recommend that you leave the default ThreatSense parameters unchanged for all modules except Computer scan 4 1 1 6 1 Objects The Objects section allows you to define which computer components and files will be scanned for infiltrations Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Email files The program supports the following extensions DBX Outlook Express and EML Archives The program supports the following extensions ARJ BZ2 CAB CHM DBX GZIP ISO BIN NRG LHA MIME NSIS RAR SIS TAR TNEF UUE WISE ZIP ACE and many others Self extracting archives Self extracting archives SFX are archives needing no specialized programs archives to decompress themselves Runtime packers After executing runtime packers unlike standard archive types decompress in memory In addition to standard static packers UPX yoda ASPack FSG etc the scanner supports thanks to code emulation many more types of packers 33 4 1 1 6 2 Options Use the Options section to select the methods used when scanning the system for infiltrations Th
105. essages are handled by ESET Smart Security You can also set display time and the level of transparency of system tray notifications it applies only to the systems supporting system tray notifications The first item is Display alerts Disabling this option will cancel all alert windows and is only suitable for a limited amount of specific situations For most users we recommend that this option be left to its default setting enabled To close pop up windows automatically after a certain period of time select the Close messageboxes automatically after sec option If they are not closed manually alert windows are automatically closed after the specified time period elapses Notifications on the Desktop and balloon tips are informative only and do not require or offer user interaction They are displayed in the notification area at the bottom right corner of the screen To activate Desktop notifications select the Display notifications on desktop option More detailed options such as notification display time and window transparency can be modified by clicking the Configure notifications button To preview the behavior of notifications click the Preview button To configure the duration of the balloon tips display time see the Display balloon tips in taskbar for sec option and enter your desired interval into the adjacent field 90 Advanced setup m Computer Alerts and notifications cl Network Ale
106. essary to configure the Trusted zone to protect your computer in a network environment You can allow other users to access your computer by configuring the Trusted zone to allow sharing Click Setup Network Change the protection mode of your computer in the network A window will display options allowing you to choose the desired protection mode of your computer in the network Trusted zone detection occurs after ESET Smart Security installation and whenever your computer connects to a new network Therefore there is usually no need to define the Trusted zone By default a dialog window is displayed upon detection of a new zone which allows you to set the protection level for that zone ESET Smart Security 5 i New network connection detected Choose the protection mode of your computer in the network Subnet 10 0 2 0 255 255 255 0 Dns extension m Dhcp address 10 0 2 2 Strict protection Public network wa Your computer will not be visible to other computers in the network e g your shared folders or printers will not be visible from other computers in the network An example of this connection type is a public network Allow sharing Home network Your computer will be visible to other computers in the network e g your shared folders or printers will be visible from other computers in the network An example of this connection type is home or office network The selected mode can be changed later in
107. essing pages with inappropriate or harmful content HIPS Host based Intrusion Prevention System HIPS protects your system from malware and unwanted activity attempting to negatively affect your computer HIPS utilizes advanced behavioral analysis coupled with the detection capabilities of network filtering to monitor running processes files and registry keys actively blocking and preventing any such attempts Improved Antispam Antispam module integrated in ESET Smart Security has undergone a thorough optimization process for even higher level of detection precision Join ESET Live Grid network Built on ThreatSense Net advanced early warning system ESET Live Grid is designed to provide additional levels of security to your computer It constantly monitors your system s running programs and processes against the latest intelligence collected from millions of ESET users worldwide Additionally your system scans are processed faster and more precisely as the ESET Live Grid database grows over time This allows us to offer greater proactive protection and speed of scanning to all our users We recommend that you activate this feature and we thank you for your support Removable media control ESET Smart Security provides removable media CD DVD USB control This module allows you to scan block or adjust extended filters permissions and control how the user can access and work with a given device This may be useful if the computer admi
108. etwork adapter Mobile computers often enter networks with IP addresses that are similar to the trusted network If the Trusted zone settings are not manually Switched to Strict protection the Personal firewall will continue to use the Allow sharing mode To prevent this type of situation we recommended using zone authentication 4 2 4 1 1 Zone authentication Client configuration In the Zone and rule setup window click the Zones tab and create a new zone using the name of the zone authenticated by the server Then click Add IPv4 address and select the Subnet option to add a subnet mask that contains the authentication server Click the Zone authentication tab Each zone can be set to authenticate to the server The zone its IP address and subnet will be valid after it is successfully authenticated e g actions such as switching to a firewall profile and adding an address subnet of the zone to the Trusted Zone will be performed only after successful authentication Select the IP addresses subnets in the zone will become valid option to make a zone that will become invalid if authentication is unsuccessful To select a Personal firewall profile to be activated after a successful zone authentication click the Profiles button If you select the Add addresses subnets of the zone to the Trusted Zone option the addresses subnets of the zone will be added to the Trusted zone after successful authentication recommended If the authentica
109. ey can easily import an xml file to transfer the desired settings Importing a configuration is very easy In the main program window click Setup Import and export settings and then select the Import settings option Enter the path to the configuration file or click the button to browse for the configuration file you wish to import The steps to export a configuration are very similar In the main program window click Setup Import and export settings Select the Export settings option and enter the File name of the configuration file i e export xml Use the browser to select a location on your computer to save the configuration file The current configuration of ESET Smart Security can be saved to an XML file and restored at a later time when needed Import and export Import settings 9 Export settings File name F export xml 95 5 3 Keyboard shortcuts Key shortcuts that can be used when working with the ESET Smart Security include Ctrl G disables GUI in the product Ctrl I opens the ESET SysInspector page Ctrl L opens the Log files page Ctrl S opens the Scheduler page Ctrl Q opens the Quarantine page Ctrl U opens a dialog window where Username and Password can be set Ctrl R resets window to its default size and position on the screen For better navigation in the ESET security product the following keyboard shortcuts can be used FI opens help pages F5 opens the Advanced setup Up
110. for the first time you will see the window below after you accept the End User License Agreement Here you can choose between a Typical installation and a Custom installation and continue accordingly Installation mode add Installation mode selection uem Please choose whether to install ESET Smart Security with Typical settings provides the best balance of security and speed or select Custom for additional configuration options Installation mode Typical recommended best settings C Custom allows for more detailed configuration 2 If you are installing ESET Smart Security over a previous version of this software the following window lets you choose to either use your current program settings for your new installation or if you uncheck the Use current settings option choose between the two aforementioned installation modes Installation mode Installation mode selection ie l If you wish to reinstall the program preserving the current settings leave this check box checked To reinstall the program and adjust the settings uncheck the check box and select one of installation modes V Use current settings Installation mode 9 Typical recommended best settings Custom allows for more detailed configuration 2 1 Typical installation Typical installation mode provides configuration options appropriate for most users These settings provide excellent security easy se
111. full administrator rights for limited administrator accounts Select this option to prompt the current user if he or she does not have administrator rights to enter administrator username and password when modifying certain system parameters similar to the UAC in Windows Vista The modifications include disabling protection modules or turning off the firewall Show protection timeout dialog You will be prompted if this option is selected while temporarily disabling the protection from the program menu or via ESET Smart Security Setup section A Time interval drop down menu in Temporarily disable protection window represents the period of time all selected parts of protection will be disabled 92 4 7 5 Program menu Some of the most important setup options and features are available in the main program menu GCE Maximum protection Frequently used gt Home Statistics Block network Temporarily disable protection Temporarily disable firewall Advanced setup Log files Reset window layout Product activation About Frequently used Displays the most frequently used parts of ESET Smart Security You can quickly access these from the program menu Temporarily disable protection Displays the confirmation dialog box that disables Antivirus and antispyware protection which guards against malicious system attacks by controlling file web and email communication Select the Do not ask again che
112. g and detecting viruses use a test file from eicar com This test file is a special harmless file detectable by all antivirus programs The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file eicar com is available for download at http www eicar org download eicar com NOTE Before performing a real time protection check it is necessary to disable the firewall If the firewall is enabled it will detect the file and prevent test files from downloading 4 1 1 1 7 What to do if real time protection does not work In this chapter we describe problem situations that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup in the main program window and click Real time file system protection If real time protection is not initiated at system startup it is usually because the Start Real time file system protection automatically option is deselected To enable this option navigate to Advanced setup F5 and click Computer Antivirus and antispyware Real time file system protection in the Advanced setup tree In the Advanced setup section at the bottom of the window make sure that the Start Real time file system protection automatically checkbox is selected
113. gin the update process Update virus signature database is available Updating the virus signature database and updating program components are important parts of maintaining complete protection against malicious code Please pay attention to their configuration and operation If you did not enter your License details username and password during installation you can enter your username and password when updating to access ESET s update servers NOTE Your username and password are provided by ESET after purchasing ESET Smart Security ESET SMART SECURITY 5 Update 4S Home Q Computer scan S Update Last successful update 24 1 2012 10 40 40 I Setup Virus signature database version 6822 20120124 Virus signature database is up to date S Update virus signature database Update is not necessary the virus signature database is up to date x Tools Help and support rl Product activation Product activated Update license details License valid until 29 12 2012 License type Paid license Installed version of ESET Smart Security 5 2 4 0 Available version of ESET Smart Security Check esL Last successful update The date of the last update Make sure it refers to a recent date which means that the virus signature database is current Virus signature database version The virus signature database number which is also an active link to ESET S website Click it to view a list of all signatures a
114. he SYSINSPECTOR EXE file on your Desktop you can then drag and drop log files onto it for viewing For security reasons Windows Vista 7 may not allow drag and drop between windows that have different security permissions Is a specification available for the log file format What about an SDK Atthe current time neither a specification for the log file or an SDK are available since the program is still in development After the program has been released we may provide these based on customer feedback and demand How does ESET Sysinspector evaluate the risk posed by a particular object In most cases ESET SysInspector assigns risk levels to objects files processes registry keys and so forth using a series of heuristic rules that examine the characteristics of each object and then weight the potential for malicious activity Based on these heuristics objects are assigned a risk level from 1 Fine green to 9 Risky red In the left navigation pane sections are colored based on the highest risk level of an object inside them Does a risk level of 6 Unknown red mean an object is dangerous ESET SysInspector s assessments do not guarantee that an object is malicious that determination should be made by a security expert What ESET SysInspector is designed for is to provide a quick assessment for security experts so that they know what objects on a system they may want to further examine for unusual behavior Why does ESET Sy
115. he following are the descriptions of the main nodes in the Navigation window and related information in the Description and Details windows Running processes This node contains information about applications and processes running at the time of generating the log In the Description window you may find additional details for each process such as dynamic libraries used by the process and their location in the system the name of the application s vendor and the risk level of the file The Detail window contains additional information for items selected in the Description window such as the file size or its hash NOTE An operating system comprises of several important kernel components running 24 7 that provide basic and 99 vital functions for other user applications In certain cases such processes are displayed in the tool ESET SysInspector with file path beginning with Those symbols provide pre launch optimization for those processes they are safe for the system Network connections The Description window contains a list of processes and applications communicating over the network using the protocol selected in the Navigation window TCP or UDP along with the remote address where to which the application is connected to You can also check the IP addresses of DNS servers The Detail window contains additional information for items selected in the Description window such as the file size or its hash Important Registry Entries
116. he same window The Temporarily remember this action for this process option causes the action Allow Deny to be used until a change of rules or filtering mode a HIPS module update or a system restart After any of these three actions temporary rules will be deleted 41 4 2 Network The Personal firewall controls all network traffic to and from the system This is accomplished by allowing or denying individual network connections based on specified filtering rules It provides protection against attacks from remote computers and enables blocking of some services It also provides antivirus protection for HTTP POP3 and IMAP protocols This functionality represents a very important element of computer security Personal firewall configuration can be found in the Setup pane after clicking on the Network title Here you can adjust the filtering mode rules and detailed settings You can also access more detailed settings of the program from here ESET Smart Security eae x ESET SMART SECURITY 5 Setup Network S Home Mid Network a Computer scan Network traffic filtering G vY Enabled S Update 9 Block all network traffic disconnect network G Disable filtering allow all traffic G Ok Setup Interactive filtering mode i v Enabled Switch to automatic filtering mode x Tools Switch to automatic filtering mode with exceptions Help and support Configure rules and zones Change the protection mode of your com
117. he window is divided into two sections The upper section lists all rules in a shortened view The lower section displays details about the rule currently selected in the upper section The bottom of the window has New Edit and Delete Del buttons which allow you to configure rules Connections can be divided into incoming and outgoing connections Incoming connections are initiated by a remote computer attempting to establish a connection with the local system Outgoing connections work in the opposite way the local system contacts a remote computer If a new unknown communication is detected you must carefully consider whether to allow or deny it Unsolicited unsecured or unknown connections pose a security risk to the system If such a connection is established we recommend that you pay particular attention to the remote computer and the application attempting to connect to your computer Many infiltrations try to obtain and send private data or download other malicious applications to host workstations The Personal firewall allows you to detect and terminate such connections Display information about application allows you to define how applications will be displayed in the list of rules The following options are available e Full path Full path to the application s executable e Description Description of the application e Name Name of the application s executable Select what type of rules will be displayed in the Rules
118. hest scanning speeds The various protection modules scan intelligently making use of different scanning methods and applying them to specific file types If the Smart Optimization is disabled only the user defined settings in the ThreatSense core of the particular modules are applied when performing a scan When configuring ThreatSense engine parameters setup for a Computer scan the following options are also available Scan alternate data streams ADS Alternate data streams used by the NTFS file system are file and folder associations which are invisible by ordinary scanning techniques Many infiltrations try to avoid detection by disguising themselves as alternate data streams Run background scans with low priority Each scanning sequence consumes a certain amount of system resources If you work with programs that place a high load on system resources you can activate low priority background scanning and save resources for your applications Preserve last access timestamp Select this option to keep the original access time of scanned files instead of updating them e g for use with data backup systems Scroll scan log This option allows you to enable disable log scrolling If selected information scrolls upwards within the display window 4 1 1 7 An infiltration is detected Infiltrations can reach the system from various entry points such as webpages shared folders via email or from removable devices USB external di
119. i mim Advanced setup m Computer Rules and zones B Network Trusted zone B E Personal firewall A Trusted zone is a group of computers to which this computer is visible An example of a PO Trusted zone is a home or office network IDS and advanced options Do not display dialog with Trusted zone settings when changes in the network adapter Learning mode settings are detected e g change of IP address Application modification detection System integration Setup Connection view H A Web and email Zone and rule editor ES a dar control Rules define how the Personal firewall handles incoming and outgoing network connections E Update 3 Tools Setup H B User interface Information displayed in the rule editor Display information about application Description I Rules to display User and predefined rules canei _pefaut Click the Setup button in the Trusted zone section to display the Trusted zone setup window The Do not display with Trusted zone settings option allows the user to disable the trusted zone setup window each time the presence of a new subnet is detected The currently specified zone configuration is automatically used NOTE If the Personal firewall is set to Automatic mode some settings are not available Click the Setup button in the Zone and rule editor section to display the Zone and rule setup window where an overview of either rules or zones is displayed based on the currently selected tab T
120. ically clean all local disks scan files default do not scan files scan memory scan boot sectors do not scan boot sectors default scan archives default do not scan archives only scan files smaller than SIZE megabytes default O unlimited maximum sub level of archives within archives nested archives to scan scan archives for LIMIT seconds at maximum only scan the files in an archive if they are smaller than SIZE default O unlimited max sfx size SIZE mail no mail mailbox no mailbox sfx no sfx rtp no rtp adware no adware unsafe no unsafe unwanted no unwanted pattern no pattern heur no heur adv heur no adv heur ext EXTENSIONS ext exclude EXTENSIONS clean mode MODE quarantine no quarantine General options help version preserve time Exit codes O i 10 50 100 only scan the files in a self extracting archive if they are smaller than SIZE megabytes default O unlimited scan email files default do not scan email files scan mailboxes default do not scan mailboxes scan self extracting archives default do not scan self extracting archives scan runtime packers default do not scan runtime packers scan for Adware Spyware Riskware default do not scan for Adware Spyware Riskware scan for potentially unsafe applications do not scan for potentially unsafe applications default scan for potentially unwanted applications do not sca
121. ides superior filtering to keep your inbox clean 2 3 em Advanced setup esu H Computer Antispam protection lit Network Message processing nq Web and emal V Add text to email subject SPAM Bg Email dient protection xd Email dient integration Move messages to spam folder P MERC Address books Email dients Mark spam messages as read POP3 POP3S v Mark redaassified messages as unread POC IMAP IMAPS E Web access and antiphishing protection Spam score logging EH Protocol filtering a i A Parental control Do not write H Q Update Write only redassified messages and messages marked as SPAM 3 Tools Write all messages H B User interface V Start email dient antispam protection automatically Allow advanced antispam scan Wok cae Defauit One important principle for spam detection is the ability to recognize unsolicited email based on predefined trusted addresses whitelist and spam addresses blacklist All addresses from your contact list are automatically added to the whitelist as well as all other addresses you mark as safe The primary method used to detect spam is the scanning of email message properties Received messages are scanned for basic Antispam criteria message definitions statistical heuristics recognizing algorithms and other unique methods and the resulting index value determines whether a message is spam or not A
122. igured Remove Removes items from the Hidden messageboxes list All notification windows removed from the list will be displayed again 91 4 7 4 Access setup In order to provide maximum security for your system it is essential for ESET Smart Security to be correctly configured Any unqualified change may result in a loss of important data This option is located in the Access setup submenu under User interface in the Advanced setup tree To avoid unauthorized modifications the setup parameters of ESET Smart Security can be password protected e NC Advanced setup E Computer Access setup H Network Protect setup parameters H E Web and email Settings can be protected with a password in order to prevent them from unauthorized H A Parental control modification by users H Q Update ger d X Tools ttings are not password protected B User interface Password protect settings cutie peer Alerts and notifications Hidden notification windows User rights Modification of certain settings may require administrator rights Require full administrator rights for limited administrator accounts V Show protection timeout dialog aox cm j peut jJ Password protect settings Locks unlocks the program s setup parameters Check or uncheck the checkbox to open the Password setup window To set or change a password to protect setup parameters click Set password Require
123. indow of ESET Smart Security by navigating to Setup gt Web and email gt Web access and antiphishing protection 53 4 3 1 1 HTTP HTTPs By default ESET Smart Security is configured to use the standards of most Internet browsers However the HTTP scanner setup options can be modified in Advanced setup F5 Web and email Web access and antiphishing protection HTTP HTTPS In the main HTTP HTTPS scanner window you can select or deselect the Enable HTTP checking option You can also define the port numbers used for HTTP communication By default the port numbers 80 HTTP 8080 and 3128 for Proxy server are predefined ESET Smart Security supports HTTPS protocol checking HTTPS communication uses an encrypted channel to transfer information between server and client ESET Smart Security checks communications utilizing the SSL Secure Socket Layer and TLS Transport Layer Security encryption methods HTTPS checking can be performed in the following modes Do not use HTTPS protocol checking Encrypted communication will not be checked Use HTTPS protocol checking for selected ports HTTPS checking only for ports defined in Ports used by HTTPS protocol Use HTTPS protocol checking for selected ports The program will only check those applications that are specified in the browsers section and that use ports defined in Ports used by HTTPS protocol Port 443 is set by default Encrypted communication will be not scanned To
124. ing to a certain spam message the footprint is stored in the spam footprints database When scanning incoming messages the program sends the footprints of the messages to the server The server returns information on which footprints correspond to messages already marked by users as spam 118
125. integration H Network V Integrate into Microsoft Outlook 6 8 Web and email i W Exil dient protection V Integrate into Outlook Express Windows Mail IDE Viitegate into Windows Live Mal ERES Antispam protection J Integrate into Mozilla Thunderbird version 5 and older Email dients Special settings d POP3 POP3S Disable checking upon inbox content change OPE IMAP IMAPS G E Web access and antiphishing protection i B E Protocol filtering H B Parental control H Q Update H 2 Tools H B User interface Box ce j pef 58 Even if integration is not enabled email communication is still protected by the email client protection module POP3 IMAP 4 3 2 3 1 Email client protection configuration The Email client protection module supports the following email clients Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Email protection works as a plug in for these programs The main advantage of the plug in control is that it is independent of the protocol used When the email client receives an encrypted message it is decrypted and sent to the virus scanner Email to scan Received email Toggles checking of received messages Sent email Toggles checking of sent messages Read email Toggles checking of read messages Action to be performed on infected email No action If enabled the program will identify infected attachments but will
126. ion parents can prohibit access to more than 20 pre defined website categories and over 140 subcategories To activate Parental control for a specific user account follow the steps below 1 When Parental control is disabled in ESET Smart Security there are two methods for activating Parental control o Click Disabled in the Setup pane from the main program window and change the Parental control state to Enabled O Press F5 to access the Advanced Setup tree select Parental Control and then select the check box next to Integrate into system 2 Click Setup Parental control from the main program window Even though Enabled appears next to Parental control you must configure Parental control for the desired account by clicking Not defined In the Account setup window enter an age to determine the level of access and recommended age appropriate web pages Parental control will now be enabled for the specified user account Click Setup under an account name to customize categories you want to allow or block in the Web page content filtering tab To allow or block custom web pages that do not match a category click the Blocked and allowed web pages tab ESET Smart Security o a ESET SMART SECURITY 5 Setup Parental control AS Home M Parental control Q Computer scan Parental control v Enabled S Update Parental control is not protected by a password Set password o SSL encrypted webpages scan HTTPS disabled Enable Administr
127. istic rules that examine the characteristics of each object and then weigh their potential for malicious activity Based on these heuristics objects are assigned a risk level from 1 Fine green to 9 Risky red NOTE Known applications marked as Fine green are definitely clean white listed and will be excluded from scanning as this will improve the scanning speed of on demand computer scan or Real time file system protection on your computer Number of users The number of users that use a given application This information is gathered by ESET Live Grid technology Time of discovery Period of time since the application was discovered by ESET Live Grid technology NOTE When an application is marked as Unknown orange security level it is not necessarily malicious software Usually itis just a newer application If you are not sure about the file you can submit file for analysis to ESET s Virus Lab Ifthe file turns out to be a malicious application its detection will be added to one of the upcoming updates Application name The given name of a program or process Open in a new window The running processes information will be opened in a new window 84 By clicking a given application at the bottom the following information will appear at the bottom of the window e File Location of an application on your computer File size File size in B bytes File description File characteristics based on the de
128. ith Custom scan is suitable for advanced users with previous experience using antivirus programs 4 1 1 3 2 Scan targets Scan targets window allows you to define which objects memory drives sectors files and folders are scanned for infiltrations The Scan targets drop down menu allows you to select predefined scan targets e By profile settings Selects targets set in the selected scan profile e Removable media Selects diskettes USB storage devices CD DVD e Local drives Selects all system hard drives e Network drives Selects all mapped network drives e No selection Cancels all selections A scan target can also be specified by entering the path to the folder or file s you wish to include in scanning Select targets from the tree structure which lists all devices available on the computer Scan targets Local drives p m Pocitac Mf Operating memory a E D a EB F V sit c To quickly navigate to a scan target or to directly add a desired target enter it in the blank field below the folder list This is only possible if no targets were selected in the tree structure and the Scan targets menu is set to No selection 4 1 1 3 3 Scan profiles Your preferred scan parameters can be saved for future scanning We recommend that you create a different profile with various scan targets scan methods and other parameters for each regularly used scan To create a ne
129. l filtering Web and email clients Ports and applications marked as web browsers or email clients Enables routing of all traffic on HTTP and POP3 ports as well as all the communication of the applications marked as browsers and email clients on the internal proxy server 4 3 4 1 Weband email clients NOTE Starting with Windows Vista Service Pack 1 and Windows 7 the new Windows Filtering Platform WFP architecture is used to check network communication Since the WFP technology uses special monitoring techniques the Web and email clients section is not available Because of the enormous amount of malicious code circulating the Internet safe Internet browsing is a very important aspect of computer protection Web browser vulnerabilities and fraudulent links help malicious code enter the system unnoticed which is why ESET Smart Security focuses on web browser security Each application accessing the network can be marked as an Internet browser The checkbox is two state e Unticked Communication of applications is filtered only for specified ports e Ticked Communication is always filtered even if a different port is set 61 62 4 3 4 2 Excluded applications To exclude communication of specific network aware applications from content filtering select them in the list HTTP POP3 IMAP communication of the selected applications will not be checked for threats We recommend using this option only for applications that do not
130. lect the last item to mark all items Right click the selected objects and select the Export Selected Sections To Service Script context menu option The selected objects will be exported to a new log This is the most crucial step of the entire procedure open the new log and change the attribute to for all objects you want to remove Please make sure you do not mark any important operating system files objects Open ESET SysInspector click File Run Service Script and enter the path to your script Click OK to run the script 5 5 4 1 Generating Service script To generate a script right click any item from the menu tree in the left pane in the ESET SysInspector main window From the context menu select either the Export All Sections To Service Script option or the Export Selected Sections To Service Script option NOTE It is not possible to export the service script when two logs are being compared 103 5 5 4 2 Structure of the Service script In the first line of the script s header you can find information about the Engine version ev GUI version gv and the Log version lv You can use this data to track possible changes in the xml file that generates the script and prevent any inconsistencies during execution This part of the script should not be altered The remainder of the file is divided into sections in which items can be edited denote those that will be processed by the script You mark items for processing
131. lity for listed applications If no problems occur while using it we recommend that you enable active checking mode by selecting the checkbox next to the desired application This is how Active mode works When a controlled application downloads data it is first saved to a temporary file created by ESET Smart Security Data is not available for the given application at that time Once downloading is complete it is checked for malicious code If no infiltration is found data is sent to the original application This process provides complete control of the communications made by a controlled application If passive mode is activated data is trickle fed to the original application to avoid timeouts 54 4 3 1 2 URL address management The URL address management section enables you to specify HTTP addresses to block allow or exclude from checking The Add Edit Remove and Export buttons are used to manage the lists of addresses Websites in the list of blocked addresses will not be accessible Websites in the list of excluded addresses are accessed without being scanned for malicious code If you select the Allow access only to URL addresses in the list of allowed addresses option only addresses present in the list of allowed addresses will be accessible while all other HTTP addresses will be blocked If you add a URL address to the List of addresses excluded from filtering the address will be excluded from scanning You can also allow or block cert
132. ll be prompted to select an action to take when encrypted communication is established An action selection dialog will be displayed where you can decide to mark the certificate as trusted or excluded If the certificate is not present in the TRCA list the window is red If the certificate is on the TRCA list the window will be green You can select the Block communication that uses the certificate option to always terminate an encrypted connection to the site that uses the unverified certificate If the certificate is invalid or corrupt it means that the certificate expired or was incorrectly self signed In this case we recommend that you block the communication that uses the certificate 4 3 4 4 1 1 Trusted certificates In addition to the integrated Trusted Root Certification Authorities store where ESET Smart Security stores trusted certificates you can create a custom list of trusted certificates that can be viewed in Advanced setup F5 Web and email gt Protocol filtering gt SSL gt Certificates gt Trusted certificates ESET Smart Security will check the content of encrypted communications utilizing certificates in this list To delete the selected items from the list click the Remove button Click the Show option or double click the certificate to display information about the selected certificate 64 4 3 4 4 1 2 Excluded certificates The Excluded certificates section contains certificates that are considered safe Th
133. m virus it is often used incorrectly to mean any type of a threat This usage is gradually being overcome and replaced with a more accurate term malware malicious software Computer viruses mainly attack executable files and documents In short this is how a computer virus works after execution of an infected file the malicious code is called and executed prior to the execution of the original application A virus can infect any files that the current user has write permissions for Computer viruses can range in purpose and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand some viruses do not cause any damage they only serve to annoy the user and demonstrate the technical skills of their authors If your computer is infected with a virus and cleaning is not possible submit it to the ESET lab for perusal In certain cases infected files can be modified to such an extent that cleaning is not possible and the files must be replaced with a Clean copy 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via network The basic difference between a virus and a worm is that worms have the ability to propagate by themselves they are not dependant on host files or boot sectors Worms spread to email addresses in your contact list or exploit security vulnerabilities in network applications Worms are ther
134. mation can help determine the cause of suspicious system behavior that may be due to software or hardware incompatibility or malware infection The SysInspector window displays the following information about created logs e Time The time of log creation e Comment A short comment e User The name of the user who created the log e Status The status of log creation 82 The following actions are available e Compare Compares two existing logs e Create Creates a new log Please wait until the ESET SysInspector log is complete Status shown as Created e Delete Removes selected logs from the list After right clicking one or more selected logs the following options are available from the context menu e Show Opens the selected log in ESET SysInspector same function as double clicking a log e Delete all Deletes all logs e Export Exports the log to an xml file or zipped xml 4 6 6 ESET Live Grid ESET Live Grid the next generation of ESET ThreatSense Net is an advanced warning system against emerging threats based on reputation Utilizing real time streaming of threat related information from the cloud ESET virus lab keeps the defenses up to date for a constant level of protection User can check the reputation of running processes and files directly from the program s interface or contextual menu with additional information available from ESET Live Grid There are two options 1 You can de
135. me and Password generated and sent to you after purchase When using a local Mirror server the verification depends on its configuration By default no verification is required i e the Username and Password fields are left empty Pre release updates the Pre release update option are updates which have gone through thorough internal testing and will be generally available soon You can benefit from enabling pre release updates by having access to the most recent detection methods and fixes However pre release updates might not be stable enough at all times and SHOULD NOT be used on production servers and workstations where maximum availability and stability is required The list of current modules can be found in Help and support About ESET Smart Security It is recommended that basic users leave the Regular update option selected by default Click the Setup button next to Advanced update setup to display a window containing advanced update options If you experience problems with an update click the Clear button to flush the folder with temporary update files Do not display notification about successful update Turns off the system tray notification at the bottom right corner of the screen It is useful to select this option if a full screen application or a game is running Please note that Gamer mode will turn off all notifications 72 4 5 1 1 Update profiles Update profiles can be created for various update configurations a
136. n for potentially unwanted applications default use signatures default do not use signatures enable heuristics default disable heuristics enable Advanced heuristics default disable Advanced heuristics scan only EXTENSIONS delimited by colon exclude EXTENSIONS delimited by colon from scanning use cleaning MODE for infected objects Available options none standard default strict rigorous delete copy infected files if cleaned to Quarantine supplements the action carried out while cleaning do not copy infected files to Quarantine show help and quit show version information and quit preserve last access timestamp no threat found threat found and cleaned some files could not be scanned may be threats threat found error NOTE Exit codes greater than 100 mean that the file was not scanned and thus can be infected 5 5 ESET Sysinspector 5 5 1 Introduction to ESET SysInspector ESET SysInspector is an application that thoroughly inspects your computer and displays gathered data in a comprehensive way Information like installed drivers and applications network connections or important registry entries can help you to investigate suspicious system behavior be it due to software or hardware incompatibility or malware infection You can access ESET SysInspector two ways From the integrated version in ESET Security solutions or by downloading the standalone version SysInspector exe for free from ESET s websi
137. n notification windows area Here you can check their status show more details or remove them from this window To provide maximum security of your security software you can prevent any unauthorized changes by protecting the settings by a password using the Access setup tool The Context menu is displayed after right clicking on the selected object Use this tool to integrate the ESET Smart Security control elements into the context menu Gamer mode is useful for users who want to work with an application and not be interrupted by pop up windows scheduled tasks and any components that could load the processor and RAM 4 7 1 Graphics User interface configuration options in ESET Smart Security allow you to adjust the working environment to fit your needs These configuration options are accessible in the User interface Graphics branch of the ESET Smart Security Advanced setup tree In the User interface elements section the Graphical user interface option should be disabled if the graphical elements slow the performance of your computer or cause other problems The graphical interface may also need to be turned off for visually impaired users as it may conflict with special applications that are used for reading text displayed on the screen If you wish to deactivate the ESET Smart Security splash screen deselect the Show splash screen at startup option If the Show tooltips option is enabled a short description of any option will be
138. nd support To File system activity graph Amount of read data Step 1 second last 10 minutes v Bl Amount of written data es The following options are available e Step 1 second last 10 minutes The graph refreshes every second and the timeline covers the last 10 minutes e Step 1 minute last 24 hours The graph is refreshed every minute and the timeline covers the last 24 hours e Step 1 hour last month The graph is refreshed every hour and the timeline covers the last month e Step 1 hour selected month The graph is refreshed every hour and the timeline covers the last X selected months The vertical axis of the File system activity graph represents read data blue and written data red Both values are given in KB kilobytes MB GB If you mouse over either read data or written data in the legend below the graph the graph will only display data for that activity type You can also select to view Network activity from the Activity drop down menu The graph display and options for File system activity and Network activity are the same except that the latter displays received data blue and sent data red 4 6 5 ESET SysInspector ESET SysInspector is an application that thoroughly inspects your computer and gathers detailed information about system components such as installed drivers and applications network connections or important registry entries and assesses the risk level of each component This infor
139. nd tasks Creating update profiles is especially useful for mobile users who can create an alternative profile for Internet connection properties that regularly change The Selected profile drop down menu displays the currently selected profile set to My profile by default To create a new profile click the Profiles button and then click the Add button and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu In the profile setup window you can specify the update server from a list of available servers or add a new server The list of existing update servers is listed in the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button 4 5 1 2 Advanced update setup To view the Advanced update setup click the Setup button Advanced update setup options include configuration of Update mode HTTP Proxy and LAN 4 5 1 2 1 Update mode The Update mode tab contains options related to the program component update The program enables you to predefine its behavior when a new program component upgrade is available Program component updates brings new features or makes changes to those that already exist from previous versions It can be performed automatically without user intervention or you can choose to be notified After a program
140. ndow where you can add edit or delete email addresses that may be spoofed and used for sending spam Email messages with the sender address listed in the Exception list will always be scanned for spam By default the Exception list contains your email addresses from existing email client accounts 4 3 1 Web access and antiphishing protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Web access and antiphishing protection works by monitoring communication between web browsers and remote servers and complies with HTTP Hypertext Transfer Protocol and HTTPS encrypted communication rules The term phishing defines a criminal activity which uses techniques of social engineering manipulating users in order to obtain confidential information Read more about this activity in the glossary ESET Smart Security supports anti phishing protection known web pages with such content are always blocked QO E http www MSN A x S Bing Pr je Alert ESET Smart Security ESET Smart Security A Access denied Details Web page Comment Access to the web page was blocked by ESET Smart Security The web page is on the list of websites with potentially dangerous contents ESET website We strongly recommend that Web access and antiphishing protection is enabled This option can be accessed from the main w
141. ndows and want to minimize CPU usage Gamer mode can also be used during presentations that cannot be interrupted by antivirus activity By enabling this feature all pop up windows are disabled and the activity of the scheduler will be completely stopped System protection still runs in the background but does not demand any user interaction You can enable or disable Gamer mode in the main program window by clicking Setup Computer then Enable under Gamer mode or you can enable Gamer mode in the Advanced setup tree F5 by expanding User interface clicking Gamer mode and selecting the checkbox next to Enable Gamer mode Enabling Gamer mode is a potential security risk so the protection status icon in the taskbar will turn orange and display a warning You will also see this warning in the main program window where you will see Gamer mode enabled in orange By selecting the Enable Gamer mode when running applications in full screen automatically checkbox Gamer mode will start after you start a full screen application and will automatically stop after you exit the application This is especially useful for starting Gamer mode directly after starting a game opening a full screen application or starting a presentation You can also select the Disable Gamer mode automatically after X minutes checkbox to define the amount of time default value is 1 minute This is used if you only require Gamer mode for a specific amount of time and want to automatic
142. nect to the network The installation file for the ESET Authentication Server application is available for download on ESET s website After you install the ESET Authentication Server application a dialog window will appear you can access the application by clicking Start gt Programs gt ESET gt ESET Authentication Server To configure the authentication server enter the authentication zone name the server listening port default is 80 as well as the location to store the public and private key pair Next generate the public and private key that will be used in the authentication process The private key will remain on the server while the public key needs to be imported on the client side in the Zone authentication section when setting up a zone in the firewall setup 50 4 2 5 Establishing connection detection The Personal firewall detects each newly created network connection The active firewall mode determines which actions are performed for the new rule If Automatic mode or Policy based mode is activated the Personal firewall will perform predefined actions with no user interaction Interactive mode displays an informational window which reports detection of a new network connection supplemented with detailed information about the connection You can opt to allow the connection or refuse block it If you repeatedly allow the same connection in the dialog window we recommend that you create a new rule for the connection To do
143. ng address from the list G E hae H Parental control d main com H Q Update 3 Tools H B User interface Add v Edt Remove Export wo eme pex Add From file Allows you to add an address to the list either manually Add or from a simple text file From file The From file option enables you to add multiple URL addresses masks which are saved in a text file Edit Manually edit addresses e g by adding a mask and Remove Remove all Click Remove to delete the selected address from the list To delete all addresses select Remove all Export Save addresses from the current list to a simple text file 55 4 3 2 Email client protection Email protection provides control of email communication received through the POP3 and IMAP protocols Using the plug in for Microsoft Outlook and other e mail clients ESET Smart Security provides control of all communications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all the advanced scanning methods provided by the ThreatSense scanning engine This means that detection of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 and IMAP protocol communications is independent of the email client used The options for this functionality are available through Advanced setup Web and email Em
144. ng can be configured as a scheduled task from Tools gt Scheduler 4 1 1 3 1 Type of scan 4 1 1 3 1 1 Smartscan Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention The advantage of Smart scan is it is easy to operate and does not require detailed scanning configuration Smart scan checks all files on local drives and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see section Cleaning 28 4 1 1 3 1 2 Custom scan Custom scan is an optimal solution if you wish to specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters in detail Configurations can be saved to user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters To select scan targets select Computer scan Custom scan and select an option from the Scan targets drop down menu or select specific targets from the tree structure A scan target can also be specified by entering the path of the folder or file s you wish to include If you are only interested in scanning the system without additional cleaning actions select the Scan without cleaning option Furthermore you can choose from three cleaning levels by clicking Setup Cleaning Performing computer scans w
145. ng removes all the files from the partition but does not scan the disk for bad sectors Use this option if your USB device has been formatted previously and you are sure that it is not damaged 110 5 6 4 6 Burn If you have selected CD DVD as your target medium you can specify additional burning parameters on the Burn tab Delete ISO file Check this option to delete the temporary ISO file after the ESET SysRescue CD is created Deletion enabled Enables you to select fast erasing and complete erasing Burning device Select the drive to be used for burning Warning This is the default option If a rewritable CD DVD is used all the data on the CD DVD will be erased The Medium section contains information about the medium in your CD DVD device Burning speed Select the desired speed from the drop down menu The capabilities of your burning device and the type of CD DVD used should be considered when selecting the burning speed 5 6 5 Working with ESET SysRescue For the rescue CD DVD USB to work effectively you must start your computer from the ESET SysRescue boot media Boot priority can be modified in the BIOS Alternatively you can use the boot menu during computer startup usually using one of the F9 F12 keys depending on the version of your motherboard BIOS After booting up from the boot media ESET Security solution will start Since ESET SysRescue is used only in specific situations some protection modules and prog
146. ng system Example 09 Critical files File win ini fonts extensions files MAPI 1 L5 File system ini 386Enh woafont dosapp fon EGA80WOA FON EGA80WOA FON Le File hosts 127 0 0 1 localhost il localhost ss The selected items will either be deleted or reset to their original values 5 5 4 3 Executing Service scripts Mark all desired items then save and close the script Run the edited script directly from the ESET SysInspector main window by selecting the Run Service Script option from the File menu When you open a script the program will prompt you with the following message Are you sure you want to run the service script Scriptname After you confirm your selection another warning may appear informing you that the service script you are trying to run has not been signed Click Run to start the script A dialog window will confirm that the script was successfully executed If the script could only be partially processed a dialog window with the following message will appear The service script was run partially Do you want to view the error report Select Yes to view a complex error report listing the operations that were not executed If the script was not recognized a dialog window with the following message will appear The selected service script is not signed Running unsigned and unknown scripts may seriously harm your computer data Are you sure you want to
147. nistrator wishes to prevent removable media insertion with unsolicited content by users Gamer mode Gamer mode is a feature for users that demand uninterrupted usage of their software do not wish to be disturbed by pop up windows and want to minimize CPU usage Gamer mode can also be used as a presentation mode when a presentation cannot be interrupted by antivirus activity By enabling this feature all pop up windows are disabled and the activity of the scheduler will be completely stopped System protection still runs in the background but does not demand any user interaction Check for product updates ESET Smart Security can be configured in addition to virus signature database updates and program modules updates to check regularly for the latest product version During the installation process using an older installation package you can decide if you want to automatically download and install the latest version of ESET Smart Security New design The main window of ESET Smart Security has been completely redesigned and Advanced setup is more intuitive for easier navigation 1 2 System requirements For seamless operation of ESET Smart Security the system should meet the following hardware and software requirements Microsoft Windows 2000 XP 400 MHz 32 bit x86 64 bit x64 128MB RAM of system memory 320 MB available space Super VGA 800 x 600 Microsoft Windows 8 7 Vista Home Server 1 GHz 32 bit x86 64
148. ns to open the removable media drive exclusions window From here you can customize the settings by selecting or deselecting the checkboxes that represent each port 4 1 1 1 4 Cleaning levels The real time protection has three cleaning levels to access click the Setup button in the Real time file system protection section and then click the Cleaning branch No cleaning Infected files will not be cleaned automatically The program will display a warning window and allow the user to choose an action This level is designed for more advanced users who know which steps to take in the event of an infiltration Standard cleaning The program will attempt to automatically clean or delete an infected file based on a predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom right corner of the screen If itis not possible to select the correct action automatically the program offers a selection of follow up actions The same happens when a predefined action cannot be completed Strict cleaning The program will clean or delete all infected files The only exceptions are the system files If it is not possible to clean them the user is prompted to select an action by a warning window Warning If an archive contains a file or files which are infected there are two options for dealing with the archive In standard mode Standard cleaning
149. ntispam protection in ESET Smart Security allows you to set different parameters to work with mailing lists Options are as follows Start email client antispam protection automatically Activates deactivates email client antispam protection Message processing Add text to email subject Enables you to add a custom prefix string to the subject line of messages that have been classified as spam The default is SPAM Move messages to spam folder When enabled spam messages will be moved to the default junk email folder Use the folder This option moves spam to a user defined folder Mark spam messages as read Choose this option to automatically mark spam as read It will help you to focus your attention on clean messages Mark reclassified messages as unread Messages originally classified as spam but later marked as clean will be displayed as unread Spam score logging The ESET Smart Security Antispam engine assigns a spam score to every scanned message The message will be recorded in the antispam log ESET Smart Security Tools Log files Antispam protection e Do not write The Score cell in the Antispam protection log will be empty e Write only reclassified messages and messages marked as SPAM Use this option if you wish to record a spam score for messages marked as SPAM e Write all messages All messages will be recorded to the log with a spam score 60 Start email client antispam prot
150. of an item can be quickly determined by comparing the color of the item with the color on the Risk Level slider Search Search can be used to quickly find a specific item by its name or part of its name The results of the search request are displayed in the Description window Return By clicking the back or forward arrow you may return to previously displayed information in the Description window You may use the backspace and space keys instead of clicking back and forward Status section Displays the current node in Navigation window Important Items highlighted in red are unknown which is why the program marks them as potentially dangerous If an item is in red it does not automatically mean that you can delete the file Before deleting please make sure that files are really dangerous or unnecessary 5 5 2 2 Navigating in ESET SysInspector ESET SysInspector divides various types of information into several basic sections called nodes If available you may find additional details by expanding each node into its subnodes To open or collapse a node double click the name of the node or alternatively click amp or next to the name of the node As you browse through the tree structure of nodes and subnodes in the Navigation window you may find various details for each node shown in the Description window If you browse through items in the Description window additional details for each item may be displayed in the Details window T
151. ogram menu icon located in the top right corner or right click on the ESET Smart Security icon in the system tray and select Product activation from the menu 14 2 4 Entering username and password For optimal functionality it is important that the program is automatically updated This is only possible if the correct username and password are entered in the Update setup If you did not enter your username and password during installation you can do so now In the main program window click Update then Product activation and enter the license data you received with your ESET security product into the Product activation window When entering your Username and Password it is important to type them exactly as they are written e The username and password are case sensitive and the hyphen in the username is necessary e The password is ten characters long and all lowercase e We do not use the letter L in passwords use the number one 1 instead e A big O is the number zero O a little o is the lowercase letter o We recommend copying and pasting the data from the registration email to ensure accuracy 2 5 Upgrading to a more recent version More recent of ESET Smart Security are issued to bring improvements or fix issues that cannot be resolved by automatically updating of the program modules Upgrading to a more recent version can be accomplished in several ways 1 Automatically by means of a program update Sin
152. ommercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program that records each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 113 6 1 8 Potentially unwanted applications Potentially unwanted applications PUAs are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes are e New windows you havent seen previously pop ups ads e Activating and running of hidden processes e Increased usage of system resources e Changes in search results e Application communicates with remote servers 6 2 Types of remote attacks There are many special techniques which allow attackers to compromise remote systems These are divided into several categories 6 2 1 DoS attacks DoS or Denial of Service is an attempt to make a computer or network unavailable for its intended users The communication between afflicted users is obstructed and can no longer continue in a functional way Computers exposed to DoS attacks usually nee
153. on port 135 epmap owner svchost exe Listening on port 2401 owner fservice exe Listening on port 445 microsoft ds owner System Leaded When the script runs it will locate the owner of the socket in the marked TCP connections and stop the socket freeing system resources O4 UDP endpoints This section contains information about existing UDP endpoints 104 Example 04 UDP endpoints 0 0 0 0 port 123 ntp 0 0 0 0 port 3702 0 0 0 0 port 4500 ipsec msft 0 0 0 0 port 500 isakmp When the script runs it will isolate the owner of the socket at the marked UDP endpoints and stop the socket O5 DNS server entries This section contains information about the current DNS server configuration Example 05 DNS server entries 204 74 105 85 0DT2 16 152 2 ese Marked DNS server entries will be removed when you run the script O6 Important registry entries This section contains information about important registry entries Example 06 Important registry entries Category Standard Autostart 3 items HKLM SOFTWARE Microsoft Windows CurrentVersion Run HotKeysCmds C Windows system32 hkcmd exe IgfxTray C Windows system32 igfxtray exe HKCU SOFTWARE Microsoft Windows CurrentVersion Run Google Update C Users antoniak AppData Local Google Update GoogleUpdate exe c Category Internet Explorer 7 items HKLM Software Microsoft Internet Explorer Main
154. on the right at the bottom of the Main window The Log Status section lists the basic parameters of a log filter used filter type is the log a result of a comparison etc Detail Ful Filtering mm FN Find Find Status Section Running processes gt smss exe Username Network Connections Important Registry Entries Running processes Services gt Necinn procesy syst mu E vboxservice exe VirtualBox Guest Additions Se 4 m H E c windows system32 smss exe SHAL A81B48A5D6A06543ED36B7E6EA75C5E52B79DD37 Last Write Time 2009 07 14 03 14 E Creation Time 2009 07 14 01 11 L3 File Size 69632 Log Status File Description Windows Session Manager ESSENCE Company Name Microsoft Corporation 5 5 2 1 Program Controls This section contains the description of all program controls available in ESET SysInspector File By clicking File you can store your current system status for later investigation or open a previously stored log For publishing purposes we recommend that you generate a log Suitable for sending In this form the log omits sensitive information current user name computer name domain name current user privileges environment variables etc NOTE You may open previously stored ESET SysInspector reports by simply dragging and dropping them into the Main window Tree Enables you to expand or clos
155. option to set a password to protect your program settings Select the Protect configuration settings with a password option and enter your password into the the New password and Confirm new password fields This password which will be required to change or access the settings of ESET Smart Security When both password fields match click Next to continue pHa m Enter password to protect settings L V Protect configuration settings with a password New d 999999 Confirm new password The next installation steps ESET Live Grid and Detection of potentially unwanted applications are handled the same as in the Typical installation mode see Typical installation Next select a filtering mode for the ESET Personal firewall Five filtering modes are available for the ESET Smart Security Personal firewall The behavior of the firewall changes based on the selected mode Filtering modes also influences the level of user interaction required x d clin e Please select a filtering mode uem Automatic mode Automatic mode with exceptions user defined mes Policy based mode Learning mode Click Install in the Ready to install window to complete installation After the installation is complete you will be prompted to activate your product See Typical installation for more information about product activation 2 3 Product activation After the installation is complete you will
156. otection mode of your computer in the network This allows you to choose between strict or allowed protection mode Advanced Personal firewall setup Allows you to access the advanced firewall setup options 42 4 2 1 Filtering modes Five filtering modes are available for the ESET Smart Security Personal firewall Filtering modes can be found in Advanced setup F5 by clicking Network Personal firewall The behavior of the firewall changes based on the selected mode Filtering modes also influence the level of user interaction required Filtering can be performed in one of five modes Automatic mode The default mode This mode is suitable for users who prefer easy and convenient use of the firewall with no need to define rules Automatic mode allows all outbound traffic for the given system and blocks all new connections initiated from the network side Automatic mode with exceptions user defined rules In addition to automatic mode you can also add custom user defined rules Interactive mode Allows you to build a custom configuration for your Personal firewall When a communication is detected and no existing rules apply to that communication a dialog window reporting an unknown connection will be displayed The dialog window gives the option of allowing or denying the communication and the decision to allow or deny can be remembered as a new rule for the Personal firewall If you choose to create a new rule at this
157. our email client Reclassified messages are automatically moved to the SPAM folder but the sender s email address is not added to the Blacklist Similarly messages can be classified as not spam If messages from the Junk E mail folder are classified as not spam they are moved to their original folder Marking a message as not spam does not automatically add the sender s address to the Whitelist 4 3 4 Protocol filtering Antivirus protection for the application protocols is provided by the ThreatSense scanning engine which seamlessly integrates all advanced malware scanning techniques The control works automatically regardless of the Internet browser or email client used For encrypted SSL communication see Protocol filtering SSL Enable application protocol content filtering If enabled all HTTP S POP3 S and IMAP S traffic will be checked by the antivirus scanner NOTE Starting with Windows Vista Service Pack 1 and Windows 7 the new Windows Filtering Platform WFP architecture is used to check network communication Since the WFP technology uses special monitoring techniques the following options are not available HTTP and POP3 ports Limits routing the traffic to the internal proxy server only for HTTP and POP3 ports Applications marked as web browsers and email clients Limits routing the traffic to the internal proxy server only for the applications marked as browsers and email clients Web and email Protoco
158. proliferate computer infiltrations often use the Internet and hidden connections to help them infect remote systems If rules are correctly configured a Personal firewall becomes a useful tool for protection against a variety of malicious code attacks 4 2 6 Logging The ESET Smart Security Personal firewall saves all important events in a log file which can be viewed directly from the main menu Click Tools Log files and then select ESET Personal firewall log from the Log drop down menu The log files are a valuable tool for detecting errors and revealing intrusions into your system ESET Personal firewall logs contain the following data e Date and time of event e Name of event e Source e Target network address e Network communication protocol e Rule applied or name of worm if identified e Application involved e User 51 A thorough analysis of this data can help detect attempts to compromise system security Many other factors indicate potential security risks and allow you to minimize their impact too frequent connections from unknown locations multiple attempts to establish connections unknown applications communicating or unusual port numbers used 4 2 7 System integration The ESET Smart Security Personal firewall can operate at several levels All features active The Personal firewall is fully integrated and its components are active default option In case the computer is connected to a larger network or the
159. puter in the network i QE Advanced Personal firewall setup The only option for blocking all network traffic is to click Block all network traffic disconnect network All inbound and outbound communication will be blocked by the Personal firewall Use this option only if you suspect critical security risks requiring the system to be disconnected from the network The Disable filtering allow all traffic option is the opposite of blocking all network traffic If selected all Personal firewall filtering options are turned off and all incoming and outgoing connections are permitted It has the same effect as no firewall being present While Network traffic filtering is in Blocking state the Switch to filtering mode option enables the firewall The following options are available when Automatic filtering mode is enabled e Automatic filtering mode To change the filtering mode click the Switch to interactive filtering mode option e Zone setup Displays the trusted zone setup options The following options are available when Interactive filtering mode is enabled e Interactive filtering mode To change the filtering mode click either Switch to automatic filtering mode or Switch to automatic filtering mode with exceptions depending on the current filtering mode e Configure rules and zones Opens the Zone and rule setup window which allows you to define how the firewall will handle network communication Change the pr
160. r for which the rule is to be applied for example 2001 718 1C01 16 214 22ff fec9 ca5 Subnet Subnet a group of computers is defined by an IP address and mask for example 2002 c0a8 6301 1 1 64 63 4 3 4 4 SSL protocol checking ESET Smart Security enables you to check protocols encapsulated in SSL protocol You can use various scanning modes for SSL protected communications using trusted certificates unknown certificates or certificates that are excluded from SSL protected communication checking Always scan SSL protocol Select this option to scan all SSL protected communications except communications protected by certificates excluded from checking If a new communication using an unknown signed certificate is established you will not be notified and the communication will automatically be filtered When you access a server with an untrusted certificate that is marked by you as trusted it is added to the trusted certificates list communication to the server is allowed and the content of the communication channel is filtered Ask about non visited sites exclusions can be set If you enter a new SSL protected site with an unknown certificate an action selection dialog is displayed This mode enables you to create a list of SSL certificates that will be excluded from scanning Do not scan SSL protocol If selected the program will not scan communications over SSL Apply created exceptions based on certificates Ac
161. r the process Permits current connections of the given application If a new connection is established the firewall uses a predefined rule A description of the settings can be found in the Rules and zones section 86 4 6 9 Quarantine The main function of the quarantine is to safely store infected files Files should be quarantined if they cannot be Cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security You can choose to quarantine any file This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s Virus Lab ESET SMART SECURITY 5 Tools Quarantine A Home LE Quarantine Q Computer scan Time Object name Size Reason 28 6 2011 http eicar org download eicar com 68 Eicar test file 5 5 2011 9 CAUsersypetkoyDeskie ss aic GS Update Quarantine Restore Y E Restore and exclude from scanning Restore to X Delete from Quarantine Del Submit for analysis Help and support Using the right mouse button will activate a context menu for the selected item Quarantine Restore IO Open in a new window Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason for example object a
162. ram features present in the standard version of ESET Security solution are not needed their list is narrowed down to Computer scan Update and some sections in Setup The ability to update the virus signature database is the most important feature of ESET SysRescue we recommend that you update the program prior starting a Computer scan 5 6 5 1 Using ESET SysRescue Suppose that computers in the network have been infected by a virus which modifies executable exe files ESET Security solution is capable of cleaning all infected files except for explorer exe which cannot be cleaned even in Safe mode This is because explorer exe as one of the essential Windows processes is launched in Safe mode as well ESET Security solution would not be able to perform any action with the file and it would remain infected In this type of scenario you could use ESET SysRescue to solve the problem ESET SysRescue does not require any component of the host operating system and is therefore capable of processing cleaning deleting any file on the disk 111 6 Glossary 6 1 Types of infiltration An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is a piece of malicious code that is pre pended or appended to existing files on your computer Viruses are named after biological viruses because they use similar techniques to spread from one computer to another As for the ter
163. raphics and content which may have originally come from the source it is impersonating You will be asked to enter under various pretenses data verification financial operations some of your personal data bank account numbers or usernames and passwords All such data if submitted can easily be stolen and misused Banks insurance companies and other legitimate companies will never request usernames and passwords in an unsolicited email 116 6 3 4 Recognizing spam scams Generally there are a few indicators which can help you identify spam unsolicited emails in your mailbox If a message fulfills at least some of the following criteria it is most likely a spam message e Sender address does not belong to someone on your contact list e You are offered a large sum of money but you have to provide a small sum first e You are asked to enter under various pretenses data verification Financial operations some of your personal data bank account numbers usernames and passwords etc e Itis written in a foreign language e You are asked to buy a product you are not interested in If you decide to purchase anyway please verify that the message sender is a reliable vendor consult the original product manufacturer e Some of the words are misspelled in an attempt to trick your spam filter For example vaigra instead of viagra etc 6 3 4 1 Rules In the context of Antispam solutions and email clients rules ar
164. ration 48 MC 4 24 1 Zoneauthentication Server configuration 50 2 1 Typical installation eese 9 425 Establishing connection detection 5 2 2 Custom installation ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeenenees n 4 2 6 LOpE NE anenun aneian ttes 5 2 3 Product activation cccccccccsesecseeeeceseeeueeeseeuaeeeees 14 4 27 System integration eet ees 52 2 4 Entering username and password AEP 15 4 3 Web and miatlescicsccsecccsusecsseeeveeeeseviesencteecenestsseceaees 52 2 5 Upgrading to a more recent version 15 tad Webaccess and antiphishing protection aoe 4 3 1 1 PTP HIPP Sieisen er AAS 54 2 6 Computer scani i aiuiieeiiiienac eie ce eiit uteri ania 16 433413 ActvemodeTorweb Drowse si spur 54 3 Beginner s guide EM oe A 17 4 3 1 2 URL address management E 55 4 3 2 Entel liCH Mt DIOEeCEIOR cst each pr Sri tetto 56 3 1 Introducing user interface design 17 4 3 2 1 POP3 POP3S filter 56 3 2 What to do if the program doesn t work properly 18 4 3 2 2 IMAP IMAPS protocol COntIOl cee eee eee 57 4 3 2 3 Integration with email clients se 58 3 3 Update set p rior ete exeat aia ana 19 4323 Emaildient protection configuration 59 3 4 Trusted zone Setup sssssessrenseneueruenurenennrunennnnenne 20 4324 Removing
165. ready been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature 24 database update This behavior is configured using Smart optimization If this is disabled all files are scanned each time they are accessed To modify this option press F5 to open the Advanced setup window and click Computer Antivirus and antispyware Real time file system protection in the Advanced setup tree Then click the Setup button next to ThreatSense engine parameter setup click Other and select or deselect the Enable Smart optimization option By default Real time file system protection launches at system startup and provides uninterrupted scanning In special cases e g if there is a conflict with another real time scanner the real time protection can be terminated by deselecting the Start Real time file system protection automatically option Advanced setup Computer Real time file system protection a Antivirus and antispyware ThreatSense engine parameter setup Real time file system protection i B E Document protection a sanon is On demand computer scan Local drives V File open V Diskette access Startup scan V Removable media V File creation V Computer shutdown rae 7 7 Network drives V File execution Be HIPS i calm Network Start Real time file system protection automatically 4 Web
166. rom unknown senders Don t use an Administrator account for everyday work with your computer 2 Installation Once you launch the installer the installation wizard will guide you through the setup process Important Make sure that no other antivirus programs are installed on your computer If two or more antivirus solutions are installed on a single computer they may conflict with each other We recommend that you uninstall any other antivirus programs on your system See our knowledgebase article for a list of uninstaller tools for common antivirus software available in English and several other languages ESET SM ART Welcome to the ESET Smart SECURITYS X Security Setup Wizard The Setup Wizard will allow you to repair ESET Smart Security or remove it from your computer Click Next to continue or Cancel to exit the Setup Wizard First the program checks if a newer version of ESET Smart Security is available If a newer version is found you will be notified in the first step of the installation process If you select the Download and install new version option the new version will be downloaded and the installation will continue In the next step the End User License Agreement will be displayed Please read and click Accept to acknowledge your acceptance of the End User License Agreement After you accept the installation will continue in two possible scenarios 1 If you are installing ESET Smart Security on a computer
167. rotocol checking B E Protocol filtering 9 Use IMAPS procotol checking for selected ports i Excuded IP addresses Ports used by IMAPS protocol i 6 SSL 585 993 B Parental control g Update 9 Tools H B User interface Ces Defaut 4 3 2 3 Integration with email clients Integration of ESET Smart Security with email clients increases the level of active protection against malicious code in email messages If your email client is supported this integration can be enabled in ESET Smart Security If integration is activated the ESET Smart Security toolbar is inserted directly into the email client allowing for more efficient email protection The integration settings are available through Setup Enter advanced setup Web and email Email client protection Email client integration Email clients that are currently supported include Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird For a complete list of supported email clients and their versions refer to the following ESET Knowledgebase article Select the checkbox next to Disable checking upon inbox content change if you are experiencing a system slowdown when working with your email client Such a situation may take place when downloading email from the Kerio Outlook Connector Store O EN Advanced setup esi H Computer Email client
168. rr 14 TCPde synclironlZatlOri ecrit tenente 115 SMB Rela Y eeoa gte e res t idees 115 ICMP attacks 2255 c5 2a s etes E ERERERRER 115 EI UU IL IL 116 Advertisements scene tret ret etd 116 lieri Q 116 Philsbil lips cies HE rrt rper ee t bae 116 Recognizing Spamiscarms 2 antris 117 MI rm ER 117 7 7 8 1 ESET Smart Security ESET Smart Security 5 represents a new approach to truly integrated computer security The most recent version of the ThreatSense scanning engine combined with our custom Personal firewall and Antispam module utilizes speed and precision to keep your computer safe The result is an intelligent system that is constantly on alert for attacks and malicious software endangering your computer ESET Smart Security 5 is a complete security solution produced from our long term effort to combine maximum protection and a minimal system footprint The advanced technologies based on artificial intelligence are capable of proactively eliminating infiltration by viruses spyware trojan horses worms adware rootkits and other Internet borne attacks without hindering system performance or disrupting your computer 1 1 What snew Parental control Parental control lets you block sites that may contain potentially offensive material In addition parents can prohibit access to up to 20 pre defined website categories This tool will help prevent children and young adults from acc
169. rt Security 5 Alert Threat found Object C Users petko AppData Local Microsoft Windows Temporary Inte Threat Eicar test file Event occurred during an attempt to access the file by the application C Program Files Internet Explorer iexplore exe Please submit this object to ESET for analysis Clean Recommended The object contains a possible threat for your system This option will completely remove possible threat from your system No action Not recommended my Despite a potential threat the object will not be cleaned or deleted and will persist in the system b Hide advanced options v Show alert window lt Copy to Quarantine Submit for analysis Exclude from detection lt 4 If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Deleting files in archives In Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files Use caution when performing a Strict cleaning scan with Strict cleaning the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive If your computer is showing signs of a malware infection e g it is slower often freezes etc we recommend that you do the following e
170. rt windows 4 Web and email Alert windows are displayed if a threat is detected or if user intervention is required H E Parental control H Q Update V Display alerts 5 394 Tools Ss S E User interface Notification windows Graphics Message boxes are used to display short text messages or questions Hidden notification windows V Close message boxes automatically after sec 120 Access setup E s Corte Song ee SE Gamer mode By default desktop notifications are displayed in the lower right hand corner of your screen and contain information that does not require user intervention V Display notifications on desktop Configure notifications V Display balloon tips in taskbar for sec 10 wt Y Display only notifications requiring user interaction J Display only notifications requiring user interaction when running applications in full screen mode Advanced setup CE Go Gee The Display only notifications requiring user s interaction option allows you to toggle alerts and notifications that require no user interaction Select Display only notifications requiring user s interaction when running applications in full screen mode to suppress all non interactive notifications Click Advanced setup to enter additional Alerts and notification setup options 4 7 2 1 Advanced setup From the Minimum verbosity of events to display drop down menu you can select
171. s DNS or NetBios name The server name can be followed by a path specifying the location of the key on the server e g server_name_ directoryl directory2 authentication Enter multiple servers separated by semicolons to serve as alternate servers if the first one is unavailable The public key can be a file of one of the following types e PEM encrypted public key pem This key can be generated using the ESET Authentication Server see section Zone authentication Server configuration e Encrypted public key e Public key certificate crt store new auth Port 80 Public server key a PEM file with the public key or certificate 9B 21 1A DE A3 5D 0203010001 To test your settings click the Test button If authentication is successful a Server authentication successful message will appear If authentication is not configured properly one of the following error messages will appear Server authentication failed Maximum time for authentication elapsed The authentication server is inaccessible Check the server name IP address and or verify the Personal firewall settings of the client as well as the server section An error has occurred while communicating with the server The authentication server is not running Start the authentication server service see section Zone authentication Authentication server name or IP address If you want to use multiple servers a secondary one use semicolon as th
172. s You can create your own groups of remote computers with specific rules set for network communication behavior For more information about zones dick here Name Description Address Modified Trusted zone IP 127 0 0 1 IPv6 1 IPv6 subnet fe80 64 Addresses excluded from active protection IDS Addresses notified about unavailability of TCP UDP ports Addresses excluded from protocol filtering IP 10 1 2 3 Address range 10 2 1 1 10 2 1 2011 02 24 16 DNS Servers IP 10 1 96 106 IP 10 1 96 107 IPv6 fecO f Local addresses IP 10 0 2 15 IP 127 0 0 1 IPv6 1 IPv6 f m D New Edit Delete Del A zone represents a collection of network addresses which create one logical group Each address in a given group is assigned similar rules defined centrally for the whole group One example of such a group is the Trusted zone The Trusted zone represents a group of network addresses which are fully trusted and not blocked by the Personal firewall in any way These zones can be configured using the Zones tab in the Zone and rule setup window by clicking the Edit button Enter a Name for the zone a Description and add a remote IP address by clicking the Add IPv4 IPv6 address button 4 2 4 1 Network authentication For mobile computers it is recommended that you verify the network credibility of the network that you are connecting to The Trusted zone is identified by the local IP address of the n
173. s legitimate messages 6 3 2 Hoaxes A hoax is misinformation which is spread across the Internet Hoaxes are usually sent via email or communication tools like ICO and Skype The message itself is often a joke or Urban Legend Computer Virus hoaxes try to generate fear uncertainty and doubt FUD in the recipients bringing them to believe that there is an undetectable virus deleting files and retrieving passwords or performing some other harmful activity on their system Some hoaxes work by asking recipients to forward messages to their contacts perpetuating the hoax There are mobile phone hoaxes pleas for help people offering to send you money from abroad etc It is often impossible to determine the intent of the creator If you see a message prompting you to forward it to everyone you know it may very well be a hoax There are many websites on the Internet that can verify if an email is legitimate Before forwarding perform an Internet search on any message you suspect is a hoax 6 3 3 Phishing The term phishing defines a criminal activity which uses techniques of social engineering manipulating users in order to obtain confidential information Its aim is to gain access to sensitive data such as bank account numbers PIN codes etc Access is usually achieved by sending email masquerading as a trustworthy person or business e g financial institution insurance company The email can look very genuine and will contain g
174. s list v allowedpage net X forbiddenpage com oo us Ee E E http www desiredpage org Qikerlecion a acan In the URL address list the special symbols asterisk and question mark cannot be used For example web page addresses with multiple TLDs must be entered manually examplepage com examplepage sk etc When you enter a domain to the list all content located on this domain and all subdomains e g sub examplepage com will be blocked or 68 allowed based on your choice of URL based action Note Blocking or allowing a specific web page can be more accurate than blocking or allowing a whole category of web pages Be careful when changing these settings and adding a category web page to the list 4 5 Updating the program Regularly updating ESET Smart Security is the best method to obtain the maximum level of security on your computer The Update module ensures that the program is always up to date in two ways by updating the virus signature database and by updating system components By dicking Update in the main program window you can find the current update status including the date and time of the last successful update and if an update is needed The primary window also contains the virus signature database version This numeric indicator is an active link to ESET s website listing all signatures added within the given update In addition the option to manually be
175. s of the web page into the URL field and select the account from the list below If you select the Block checkbox the web page will be blocked for this account If you leave this checkbox blank the web page will be allowed Exceptions defined here are superior to the categories defined for the selected account s For example if the account has the News category blocked but you have defined an allowed news webpage as an exception the account can access the allowed webpage You can check the changes made here in the Blocked and allowed web pages section a Parental control a Ex Web page exceptions If you want to create an exception for the specified URL or change the category of the web page please select which accounts the exception or change of category is related to URL http www examplepage org Ed petko PC petko x petko PC Administrator x petko PClGuest Show log This shows a detailed log of the Parental control activity blocked pages the account the page was blocked for reason etc You can also filter this log based on the criteria you choose by clicking Filter 67 4 4 1 List of allowed categories of web pages If the checkbox next to a category is selected it is allowed Deselect the checkbox next to a specific category to block it for the selected account Moving the mouse over a category will show you a list of web pages that fall into that category
176. sInspector connect to the Internet when run Like many applications ESET SysInspector is signed with a digital signature certificate to help ensure the software was published by ESET and has not been altered In order to verify the certificate the operating system contacts a certificate authority to verify the identity of the software publisher This is normal behavior for all digitally signed programs under Microsoft Windows What is Anti Stealth technology Anti Stealth technology provides effective rootkit detection If the system is attacked by malicious code that behaves as a rootkit the user may be exposed to data loss or theft Without a special anti rootkit tool it is almost impossible to detect rootkits Why arethere sometimes files marked as Signed by MS having a different Company Name entry at the same time When trying to identify the digital signature of an executable ESET SysInspector first checks for a digital signature embedded in the file If a digital signature is found the file will be validated using that information If a digital signature is not found the ESI starts looking for the corresponding CAT file Security Catalog systemroot system32 catroot that contains information about the executable file processed If the relevant CAT file is found the digital signature of that CAT file will be applied in the validation process of the executable This is why there are sometimes files marked as Signed by MS
177. scription from the operating system Company name Name of the vendor or application process File version Information from the application publisher e Product name Application name and or business name NOTE Reputation can also be checked on files that do not act as running programs processes mark files you want to check right click on them and from the context menu select Advanced options Check File Reputation using ESET Live Grid Scan with ESET Smart Security Advanced options gt Clean files gt Edit with Notepad Quarantine file Open with Submit files for analysis Ej PSPad Check file reputation using ESET Live Grid 4 6 8 Network connections In the Network connections section you can see a list of active and pending connections This helps you control all applications establishing outgoing connections ere ESET SMART SECURITY 5 Tools gt Network connections N Home L Network connections Q Computer scan Application Local IP Remote IP Pr Up Do Sent Rec 5 svchost exe 0B s OB s OB 0B 4 svchost exe 0 B s 0 B s 0B 0B Update i 5 svchost exe 0B s OB s OB 0B C iexplore exe 0B s OB s 101KB 139 9KB Jk Setup DDERETSUS 64 4 21 39 80 s s E 10 0 2 15 49199 65 55 239 163 80 TCP 0 B s 0 B s 574 B 584 B 10 0 2 15 49200 65 55 175 186 80 TCP OB s 0B s 2 5KB 56 8 KB X Tools 10 0 2 15 49201 65 55 175 186 80 TCP 0B s 0B s 17KB 161KB 10 0 2 1
178. security point of view In a large network the information gathered by port scanners may help to identify potential vulnerabilities Such use is legitimate Still port scanning is often used by hackers attempting to compromise security Their first step is to send packets to each port Depending on the response type it is possible to determine which ports are in use The scanning itself causes no damage but be aware that this activity can reveal potential vulnerabilities and allow attackers to take control of remote computers Network administrators are advised to block all unused ports and protect those that are in use from unauthorized access 114 6 2 5 TCP desynchronization TCP desynchronization is a technique used in TCP Hijacking attacks It is triggered by a process in which the sequential number in incoming packets differs from the expected sequential number Packets with an unexpected sequential number are dismissed or saved in the buffer storage if they are present in the current communication window In desynchronization both communication endpoints dismiss received packets at which point remote attackers are able to infiltrate and supply packets with a correct sequential number The attackers can even manipulate or modify communication TCP Hijacking attacks aim to interrupt server client or peer to peer communications Many attacks can be avoided by using authentication for each TCP segment It is also advised to use the r
179. ser if itis a workgroup enter workgroup_name name and password When updating from the HTTP version of the local server no authentication is required Select the Disconnect from server after update option if connection to the server remains active even after updates have been downloaded 74 4 5 2 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the primary window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools Scheduler By default the following tasks are activated in ESET Smart Security e Regular automatic update e Automatic update after dial up connection e Automatic update after user logon Each update task can be modified to meet your needs In addition to the default update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see section Scheduler 4 6 Tools The Tools menu includes modules that help simplify program administration and offer additional options for advanced users activity Help and support Running processes Reputation information powered by ESET Live Grid Network connections Network connections list ESET Smart Security lt e ESET SMART SECURITY 5 Tools S Home HA Tools Q Computer scan L3 Log files Scheduler S Update Last record 10 18 2011 11 40 52
180. ser use SysInspector exe c clientlog xml To generate a log to a current location use SysInspector exe gen To generate a log to a specific folder use SysInspector exe gen c folder To generate a log to a specific file location use SysInspector exe gen c folder mynewlog xm To generate a log excluding sensitive information directly in a compressed file use SysInspector exe gen c mynewlog zip privacy zip To compare two logs use SysInspector exe current xml original xml NOTE If the name of the file folder contains a gap then should be taken into inverted commas 5 5 4 Service Script Service script is a tool that provides help to customers that use ESET SysInspector by easily removing unwanted objects from the system Service script enables the user to export the entire ESET SysInspector log or its selected parts After exporting you can mark unwanted objects for deletion You can then run the modified log to delete marked objects Service Script is suited for advanced users with previous experience in diagnosing system issues Unqualified modifications may lead to operating system damage Example If you have a suspicion that your computer is infected by a virus which is not detected by your antivirus program follow the step by step instructions below Run ESET SysInspector to generate a new system snapshot Select the first item in the section on the left in the tree structure press Shift and se
181. sion The files listed will never be sent to ESET labs for analysis even if they contain a suspicious code For example it may be useful to exclude files which may carry confidential information such as documents or spreadsheets The most common file types are excluded by default doc etc You can add to the list of excluded files if desired Contact email optional Your contact email can be included with any suspicious files and may be used to contact 83 you if further information is required for analysis Please note that you will not receive a response from ESET unless more information is needed Select the Enable logging option to create an event log to record file and statistical information submissions It enables logging to the Event log when files or statistics are sent 4 6 7 Running processes Running processes displays the running programs or processes on your computer and keeps ESET immediately and continuously informed about new infiltrations ESET Smart Security provides detailed information on running processes to protect users with ESET Live Grid technology ESET SMART SECURITY 5 Tools gt Running Processes bar Home Running processes Q Computer scan This window displays a list of running processes with additional information from ESET Live Grid The risk level of each is indicated along with the number of users and time of first discovery GS Update Process Risk Numbe Time of dis Application n
182. sks CDs DVDs diskettes etc Standard behavior As a general example of how infiltrations are handled by ESET Smart Security infiltrations can be detected using e Real time file system protection e Web access and antiphishing protection e Email client protection or e On demand computer scan Each uses the standard cleaning level and will attempt to clean the file and move it to Quarantine or terminate the connection A notification window is displayed in the notification area at the bottom right corner of the screen For more information about cleaning levels and behavior see Cleaning ESET Smart Security Y X Object http eicar org download eicar com txt Threat Eicar test file Information connection terminated quarantined 36 Cleaning and deleting If there is no predefined action to take for Real time file system protection you will be asked to select an option in an alert window Usually the options Clean Delete and No action are available Selecting No action is not recommended as this will leave infected files uncleaned The exception to this is when you are sure that a file is harmless and has been detected by mistake Apply cleaning if a file has been attacked by a virus that has attached malicious code to the file If this is the case first attempt to clean the infected file in order to restore it to its original state If the file consists exclusively of malicious code it will be deleted ESET Sma
183. t media where ESET SysRescue will be located 5 6 3 Target selection In addition to CD DVD USB you can choose to save ESET SysRescue in an ISO file Later on you can burn the ISO image on CD DVD or use it some other way e g in the virtual environment such as VMware or VirtualBox If you select USB as the target medium booting may not work on certain computers Some BIOS versions may report problems with the BIOS boot manager communication e g on Windows Vista and booting exits with the following error message file boot bcd status 0xc000000e info an error occurred while attemping to read the boot configuration data If you encounter this message we recommend selecting CD instead of USB medium 5 6 4 Settings Before initiating ESET SysRescue creation the install wizard displays compilation parameters in the last step of the ESET SysRescue wizard These can be modified by clicking the Change button The available options include e Folders e ESET Antivirus e Advanced e Internet protocol e Bootable USB device when the target USB device is selected e Burning when the target CD DVD drive is selected The Create button is inactive if no MSI installation package is specified or if no ESET Security solution is installed on the computer To select an installation package click the Change button and go to the ESET Antivirus tab Also if you do not fillin username and password Change gt ESET Antivirus the Crea
184. t the bottom you can find information about the operating system and system resources 4 7 6 Context menu The context menu is displayed after right clicking on the selected object The menu lists all options available to perform on the object It is possible to integrate ESET Smart Security control elements into the context menu More detailed setup options for this functionality are available in the Advanced setup tree under User Interface Context menu Integrate into the context menu Integrate the ESET Smart Security control elements into the context menu Scan with ESET Smart Security Advanced options Clean files Edit with Notepad Quarantine file Open with Submit files for analysis Pare Check file reputation using ESET Live Grid The following options are available in the Menu type drop down menu e Full scan first Activates all context menu options the main menu will display the Scan with ESET Smart Security option e Full clean first Activates all context menu options the main menu will display the Clean with ESET Smart Security option e Only scan Only the Scan with ESET Smart Security option will be displayed in the context menu e Only clean Only the Clean with ESET Smart Security option will be displayed in the context menu 4 7 7 Gamer mode Gamer mode is a feature for users that demand uninterrupted usage of their software do not wish to be disturbed by pop up wi
185. tact email This contact email is sent along with suspicious files to ESET and may be used to contact you if further information is required for analysis Entering a contact email is optional You will not get a response from ESET unless more information is required since each day our servers receive tens of thousands of files which makes it impossible to reply to all submissions 4 6 11 System updates The Windows update feature is an important component of protecting users from malicious software For this reason itis vital to install Microsoft Windows updates as soon as they become available ESET Smart Security notifies you about missing updates according to the level you specify The following levels are available e No updates No system updates will be offered for download e Optional updates Updates marked as low priority and higher will be offered for download e Recommended updates Updates marked as common and higher will be offered for download e Important updates Updates marked as important and higher will be offered for download e Critical updates Only critical updates will be offered for download Click OK to save changes The System updates window will be displayed after status verification with the update server Accordingly the system update information may not be immediately available after saving changes 4 6 12 Diagnostics Diagnostics provides application crash dumps of ESET s processes e g ekrn If an
186. te Both versions are identical in function and have the same program controls The only difference is how outputs are managed The standalone and integrated versions each allow you to export system snapshots to an xml file and save them to disk However the integrated version also allows you to store your system snapshots directly in Tools gt ESET SysInspector except ESET Remote Administrator For more information see section ESET SysInspector as part of ESET Smart Security Please allow some time while ESET SysInspector scans your computer It may take anywhere from 1O seconds up to a few minutes depending on your hardware configuration operating system and the number of applications installed on your computer 97 5 5 1 1 Starting ESET SysInspector To start ESET SysInspector simply run the SysInspector exe executable you downloaded from ESET s website If you already have one of the ESET Security solutions installed you can run ESET SysInspector directly from the Start Menu Programs ESET ESET Smart Security Please wait while the application inspects your system which could take up to several minutes depending on your hardware and data to be gathered 5 5 2 User Interface and application usage For clarity the Main window is divided into four major sections Program Controls located on the top of the Main window the Navigation window on the left the Description window on the right in the middle and the Details window
187. te button is greyed out 5 6 4 1 Folders Temporary folder is a working directory for files required during ESET SysRescue compilation ISO folder is a folder where the resulting ISO file is saved after the compilation is completed The list on this tab shows all localand mapped network drives together with the available free space If some of the folders here are located on a drive with insufficient free space we recommend that you select another drive with more free space available Otherwise compilation may end prematurely due to insufficient free disk space External applications Allows you to specify additional programs that will be run or installed after booting froma ESET SysRescue medium Include external applications Allows you to add external programs to the ESET SysRescue compilation Selected folder Folder in which programs to be added to the ESET SysRescue disk are located 109 5 6 4 2 ESET Antivirus For creating the ESET SysRescue CD you can select two sources of ESET files to be used by the compiler ESS EAV folder Files already contained in the folder to which the ESET Security solution is installed on the computer MSI file Files contained in the MSI installer are used Next you can choose to update the location of nup files Normally the default option ESS EAV folder MSI file should be set In some cases a custom Update folder can be chosen e g to use an older or newer virus signature database
188. te if you wish to modify the subject prefix format of an infected email This function will replace the message subject Hello with a given prefix value virus to the following format virus Hello The variable VIRUSNAME represents the detected threat 4 3 2 1 POP3 POP3S filter The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET Smart Security provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system startup and is then active in memory For the module to work correctly please make sure it is enabled POP3 protocol checking is performed automatically with no need for reconfigure the email client By default all communication on port 110 is scanned but other communication ports can be added if necessary Multiple port numbers must be delimited by a comma Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSLand enable the Always scan SSL protocol option 56 Advanced setup esu m Computer POP3 POP3S filter H Network POP3 scanner setup Gy Web ani emel V Enable POP3 protocol checking a Email dient protection S NF Emai dient integration Ports used by POP3 protocol
189. tenance Log files also contains leftovers from deleted records This task optimizes records in log files on a regular basis to work effectively System startup file check Checks files that are allowed to run at system startup or logon e Create a computer status snapshot Creates an ESET SysInspector computer snapshot gathers detailed information about system components e g drivers applications and assesses the risk level of each component e Computer scan Performs a computer scan of files and folders on your computer e Update Schedules an Update task by updating the virus signature database and by updating program modules Checking for latest product version Since Update is one of the most frequently used scheduled tasks we will explain how to add a new update task below From the Scheduled task drop down menu select Update Click Next and enter the name of the task into the Task name field Select the frequency of the task The following options are available Once Repeatedly Daily Weekly and Event triggered Use the Do not run the task if the computer is running on battery option to minimize system resources while a laptop is running on battery power Based on the frequency selected you will be prompted with different update parameters Next define what action to take if the task cannot be performed or completed at the scheduled time The following three options are available e Waituntil the next scheduled time e Runt
190. that is different from the proxy server specified in the global settings Tools Proxy server If so the settings should be specified here Proxy server address communication Port plus Username and Password for the proxy server if required e The proxy server settings were not set globally but ESET Smart Security will connect to a proxy server for updates e Your computer is connected to the Internet via a proxy server The settings are taken from Internet Explorer during program installation but if they are subsequently changed e g if you change your ISP please check that the HTTP proxy settings are correct in this window Otherwise the program will not be able to connect to the update servers The default setting for the proxy server is Use global proxy server settings NOTE Authentication data such as Username and Password are intended for accessing the proxy server Fill in these fields only if a username and password are required Please note that these fields are not for your username password for ESET Smart Security and should only be supplied if you know you need a password to access the internet via a proxy server 4 5 1 2 3 Connecting to the LAN When updating from a local server with an NT based operating system authentication for each network connection is required by default In most cases a local system account does not have sufficient rights to access the Mirror folder the Mirror folder contains copies of update files
191. the Internet To specify proxy server settings for this level select the Use proxy server checkbox and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server If communication with the proxy server requires authentication select the Proxy server requires authentication checkbox and enter a valid Username and Password into the respective fields Click the Detect proxy server button to automatically detect and populate proxy server settings The parameters specified in Internet Explorer will be copied NOTE This feature does not retrieve authentication data username and password it must be supplied by you Proxy server settings can also be established within Advanced update setup Update branch of the Advanced setup tree This setting applies for the given update profile and is recommended for laptops that often receive virus signature updates from different locations For more information about this setting see section Advanced update setup 5 2 Import and export settings Importing and exporting configurations of ESET Smart Security is available under Setup Both import and export use the xml file type Import and export are useful if you need to backup the current configuration of ESET Smart Security to be able to use it later The export settings option is also convenient for users who wish to use their preferred configuration of ESET Smart Security on multiple systems th
192. the Setup section G Advanced setup Cancel Warning An incorrect trusted zone configuration may pose a security risk to your computer NOTE By default workstations from a Trusted zone are granted access to shared files and printers have incoming RPC communication enabled and have remote desktop sharing available 3 5 Parental control tools If you have already enabled Parental control in ESET Smart Security you must also configure Parental control for desired user accounts in order for Parental control to function properly Please refer to the Parental control chapter for instructions on how to create specific restrictions for your children to protect them from potentially offensive material 21 4 Work with ESET Smart Security The ESET Smart Security setup options allow you to adjust the protection levels of your computer and network ESET Smart Security Bes Eos Jmm ESET SMART SECURITY 5 Setup S Home JR Setup Q Computer scan eal Computer S Update Real time file system protection Y Enabled Removable media blocking Y Enabled HIPS v Enabled I Setup Gamer mode Disabled Anti Stealth v Enabled x Tools Help and support Network Personal firewall v Enabled Web and email Web access and antiphishing protection v Enabled Email client protection Y Enabled Antispam protection Y Enabled Parental control Parental control v Enabled Product activation Import and export settings B5 bp 8 E
193. the entire HIPS system will also require a computer restart Filtering can be performed in one of four modes Automatic mode with rules Operations are enabled except pre defined rules that protect your system Interactive mode User will be prompted to confirm operations Policy based mode Operations are blocked Learning mode Operations are enabled and a rule is created after each operation Rules created in this mode can be viewed in the Rule editor but their priority is lower than the priority of rules created manually or rules created in the automatic mode After selecting Learning mode the Notify about learning mode expiration in X days option becomes active After that time period is over learning mode is disabled again The maximum time period is 14 days After this time period is over a pop up window will open in which you can edit the rules and select a different filtering mode The HIPS system monitors events inside the operating system and reacts accordingly based on rules similar to the rules used by the personal firewall Click Configure rules to open the HIPS rule management window Here you can select create edit or delete rules In the following example we will demonstrate how to restrict unwanted behavior of applications 1 Name the rule and select Block from the Action drop down menu 2 Open the Target applications tab Leave the Source applications tab blank to apply your new rule to all applications a
194. the workstation where the settings will be applied Please be aware that there are differences between workstations and servers e g restarting the server automatically after a program upgrade could cause serious damage If the Ask before downloading update option is checked a notification will display when a new update is available If the update file size is greater than the value specified in the Ask if an update file is greater than field the program will display a notification The Regularly check for latest product version option will enable the Regular checking for latest product version scheduled task see Scheduler 73 4 5 1 2 2 Proxy server To access the proxy server setup options for a given update profile click Update in the Advanced setup tree F5 and then click the Setup button to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three following options e Use global proxy server settings e Do not use proxy server e Connection through a proxy server Selecting the Use global proxy server settings option will use the proxy server configuration options already specified within the Tools Proxy server branch of the Advanced setup tree Select the Do not use proxy server option to specify that no proxy server will be used to update ESET Smart Security The Connection through a proxy server option should be selected if e A proxy server should be used to update ESET Smart Security
195. this select the Remember action create rule option and save the action as a new rule for the Personal firewall If the firewall recognizes the same connection in the future it will apply the existing rule without requiring user interaction ESET Smart Security 5 Inbound traffic Trusted zone A remote computer from a Trusted zone is attempting to communicate with an application running on this computer Do you wish to allow this communication Application g ESET Remote Administrator Server Publisher ESET spol s r o Remote computer hq eset com 10 1 100 34 Local port 2223 2223 Allow y Communication with a remote computer will be allowed for the selected application Deny bey Communication with a remote computer will be denied for the selected application Remember action create rule Temporarily remember action for the process v Show advanced options Please be careful when creating new rules and only allow connections which are secure If all connections are allowed then the Personal firewall fails to accomplish its purpose These are the important parameters for connections e Remote side Only allow connections to trusted and known addresses e Local application It is not advisable to allow connections for unknown applications and processes e Port number Communication on common ports e g web traffic port number 80 should be allowed under normal circumstances In order to
196. time if Ask is the default action It allows the user to choose to Deny or Allow the operation If the user does not choose an action in the given time a new action is selected based on the rules ESET Smart Security 5 Allow access to another application Host based Intrusion Prevention System HIPS Application C Windows System32 svchost exe Access type Modify state of another application Target C Windows System32 wbem WmiPrvSE exe Allow y Application will be allowed to continue this operation or to perform this action Deny oy i Application will not be allowed to continue this operation orto perform this action Create rule Temporarily remember this action for this process hd Hide advanced options v Create a rule valid only for this application v Create a rule valid only for operation All operations mentioned above SA Create a rule valid only for target C Windows System32 wbem WmiPrvSE exe x dd The dialog window allows you to create a rule based on any new action that HIPS detects and then define the conditions under which to allow or deny that action Settings for the exact parameters can be accessed by clicking on Show Options Rules created like this are considered equal to rules created manually so a rule created from a dialog window can be less specific than the rule that triggered that dialog window This means that after creating such a rule the same operation can trigger t
197. tion is unsuccessful the addresses will not be added to the Trusted zone If the Switch to profile with the same name automatically a new profile will be created option is active a new profile will be created after successful authentication Click the Profiles button to open the Firewall profiles window 48 Zone setup Zone authentication Actions performed after successful authentication V Add addresses subnets of the zone to the Trusted zone By local network configuration V IP addresses subnets in the zone will become valid after a successful authentication in the network increases security of mobile computers Automatic profile switching Switch to profile with the same name automatically a new profile will be created Switch to profile advanced settings Authentication type Using ESET Authentication Server CET cecal There are two authentication types available 1 Using ESET authentication server Zone authentication searches for a specific server in the network and uses asymmetric encryption RSA to authenticate the server The authentication process is repeated for each network your computer connects to Click Setup and specify a server name server listening port and a public key that corresponds to the private server key see section Zone authentication Server configuration The server name can be entered in the form of an IP addres
198. tispyware Real time system protection Advanced setup Additional ThreatSense parameters for newly created and modified files The probability of infection in newly created or modified files is comparatively higher than in existing files For this reason the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which greatly improves detection rates because heuristics can detect new threats before the virus signature database update is released In addition to newly created files scanning is also performed on self extracting files sfx and runtime packers internally compressed executable files By default archives are scanned up to the 10th nesting level and are checked regardless of their actual size To modify archive scan settings deselect the Default archive scan settings option Additional ThreatSense parameters for executed files By default advanced heuristics are not used when files are executed However in some cases you may want to enable this option by checking the Advanced heuristics on file execution option Note that advanced heuristics may slow the execution of some programs due to increased system requirements While the Advanced heuristics on executing files from removable media option is enabled if you wish to exclude some removable media USB ports from being scanned by advanced heuristics on file execution click Exceptio
199. tivates using exclusions specified in excluded and trusted certificates for scanning SSL communication This option is available if you select Always scan SSL protocol Block encrypted communication utilizing the obsolete protocol SSL v2 Communication using the earlier version of the SSL protocol will be automatically blocked 4 3 4 4 1 Certificates For SSL communication to work properly in your browsers email clients it is essential that the root certificate for ESET Spol s r o be added to the list of known root certificates publishers Therefore the Add the root certificate to known browsers option should be enabled Select this option to automatically add the ESET root certificate to the known browsers e g Opera Firefox For browsers using the system certification store the certificate is added automatically e g Internet Explorer To apply the certificate to unsupported browsers click View Certificate Details Copy toFile and then manually import it into the browser In some cases the certificate cannot be verified using the Trusted Root Certification Authorities store e g VeriSign This means that the certificate is self signed by someone e g administrator of a web server or a small business company and considering this certificate as trusted is not always a risk Most large business companies e g banks use a certificate signed by TRCA If the Ask about certificate validity option default is selected the user wi
200. tree copies items finds information about selected files on the Internet opens the folder where the selected file is located opens the corresponding entry in the registry editor copies a path to a file if the item is related to a file switches to the search field closes search results run service script opens original comparative log cancels comparison displays all items displays only added items log will show items present in current log displays only removed items log will show items present in previous log displays only replaced items files inclusive displays only differences between logs displays comparison displays current log opens previous log Miscellaneous Fl Alt F4 Alt Shift F4 Ctrl I view help close program close program without asking log statistics 101 5 5 2 3 Compare The Compare feature allows the user to compare two existing logs The outcome of this feature is a set of items not common to both logs It is suitable if you want to keep track of changes in the system a helpful tool for detecting activity of malicious code After it is launched the application creates a new log which is displayed in a new window Navigate to File Savelog to save a log to a file Log files can be opened and viewed at a later time To open an existing log use File gt Open log In the main program window ESET SysInspector always displays one log at a time The benefit of comparing two logs is that you
201. ttempting to perform any of the checked operations in the Operations list on applications in the Over these applications list 3 Select Modify state of another application all operations are described in the product help press Fl key in the window which is identical to the image below 4 Add one or several applications you wish to protect Enable the Notify user option to display a user notification whenever the rule is applied 6 Click OK to save the new rule uw 40 Rules define how the Host based Intrusion Prevention System decides which applications have allowed or blocked access to selected files parts of registry or other applications It is also possible to leave the choice of action to the user Each rule consists of conditions which have to be met before a rule is applied and a particular action is performed Basic setup Other settings Name Example rule V Rule activated zm V Log g l z V Notify user Target applications Target registry Overthese applications Operations CWindows vexplorer exe C Windows notepad exe Debugging another application DAY Intercept events from another application Terminate suspend another application Start new application V Modify state of another application 4 n r C Use for all operations Add Add group Edit Remove o ee J A dialog window is shown every
202. ttom of the setup window Use the Product activation link to open a registration form that will activate your ESET security product and send you an email with your authentication data username and password To load setup parameters using an xml configuration file or to save the current setup parameters to a configuration file use the Import and export settings option 23 4 1 Computer The Computer module can be found in the Setup pane after clicking on the Computer title It shows an overview of all protection modules To turn off individual modules temporarily click Disable below the desired module Note that this may decrease the protection of your computer To access detailed settings for each module click Configure Click Edit exclusions to open the Exclusion setup window which allows you to exclude files and folders from scanning ESET SMART SECURITY 5 Setup Computer 4S Home Computer Q Computer scan mal Real time file system protection G vY Enabled ty Update Disable Configure Edit exclusions lt r Setup Removable media blocking G v Enabled x Tools Disable Configure amp Help and support HIPS G v Enabled Configure Gamer mode i Disabled Enable Anti Stealth G v Enabled Disable Qe Temporarily disable Antivirus and antispyware protection Computer scan setup Temporarily disable Antivirus and antispyware protection Disables all antivirus and antisp
203. tup and high system performance Typical installation mode is the default option and is recommended if you do not have the particular requirements for specific settings After selecting the installation mode and clicking Next you will be prompted to configure the ESET Live Grid The ESET Live Grid helps to ensure that ESET is immediately and continuously informed about new infiltrations in order to protect our customers The system allows you to submit new threats to ESET s Virus Lab where they are analyzed processed and added to the virus signature database ESET Live Grid is an advanced early warning system against emerging threats based on reputation Utilizing real time streaming of threat related information from the doud ESET virus lab keeps the defenses up to date for a constant level of protection V I agree to participate in ESET Live Grid recommended By default the I agree to participate in ESET Live Grid option is selected which will activate this feature The next step in the installation process is to configure detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system See the Potentially unwanted applications chapter for more details Potentially unwanted applications are programs that usually require the user s consent before installation iler nir rmbt brane elle ra N
204. ues aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s installation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appear to be antispyware programs but in fact they are spyware programs themselves If a file is detected as spyware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 7 Potentially unsafe applications There are many legitimate programs whose function is to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes ESET Smart Security provides the option to detect such threats Potentially unsafe applications is the classification used for c
205. user interface design The main program window of ESET Smart Security is divided into two main sections The primary window on the right displays information that corresponds to the option selected from the main menu on the left The following is a description of options within the main menu Home Provides information about the protection status of ESET Smart Security Computer scan This option allows you to configure and launch a Smart scan or Custom scan Update Displays information about virus signature database updates Setup Select this option to adjust your security level for Computer Web and Email Network and Parental control Tools Provides access to Log files Protection statistics Watch activity Running processes Network connections Scheduler Quarantine ESET SysInspector and ESET SysRescue Help and support Provides access to help files the ESET Knowledgebase ESET s website and links to open a Customer Care support request ESET Smart Security o E ESET SMART SECURITY 5 Home A H ome M Maximum protection o Computer scan Computer Maximum protection S Update Network Maximum protection Web and email Maximum protection Parental control v Active Qe Setup X Tools Frequently used Run Smart scan Statistics amp Help and support Parental control License valid until 29 12 2012 The Home screen informs you about the security and current protection level of your
206. val IMAP has some advantages over POP3 e g multiple clients can simultaneously connect to the same mailbox and maintain message state information such as whether or not the message has been read replied to or deleted ESET Smart Security provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system startup and is then active in memory For the module to work correctly please make sure it is enabled IMAP protocol control is performed automatically with no need for reconfigure the email client By default all communication on port 143 is scanned but other communication ports can be added if necessary Multiple port numbers must be delimited by a comma Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSLand enable the Always scan SSL protocol option 57 e s im Advanced setup m Computer IMAP IMAPS scanner i Network IMAP scanner setup 4 Web and email V Enable IMAP checking G H Email dient protection MAP i bei Email dient integration pois mee J E Antispam protection 143 1E Address books i Email dients IMAPS scanner setup i sida IMAPS filtering mode ig bred a E RR c Do not use IMAPS p
207. valid d ci Ci a Authentication will succeed if all selected conditions for the active connection are met Both IPv4 and IPv6 addresses are allowed Multiple addresses are separated with a semicolon Adapter configuration to fulfill Local Area Connection v Populate with selected connection settings General adapter settings v raram se E When WINS server s IP address is hg eset com When DNS server s IP address is V When the local IP address is 10 1 96 106 10 1 96 107 10 1 100 46 fe80 8488 f1a4 1fc2 830 V When DHCP server s IP address is V When gateway s IP address is 10 1 96 10 10 1 100 1 V Network adapter type C Virtual adapter VPN tunnel Physical network adapter Wireless connection settings When wireless SSID is When connection profile is When connection is secured General settings for all adapters applicable for multiple network adapters Only one connection is active F No wireless connection is established No unsecured wireless connection is establi c j cw jJ 4 2 4 1 2 Zone authentication Server configuration The authentication process can be executed by any computer server connected to the network that is to be authenticated The ESET Authentication Server application needs to be installed on a computer server that is always accessible for authentication whenever a client attempts to con
208. valid Username and or Password The username and password have been incorrectly entered in update setup We recommend that you check your authentication data The Advanced setup window click Setup from the main menu and then click Enter advanced setup or press F5 on your keyboard contains additional update options Click Update Update in the Advanced setup tree to enter a new username and password ESET Smart Secu secs ESET SMART SECURITY 5 mua Update Virus signature database update failed Virus signature database is not updated GS Update Invalid Username and or Password Activation failed xe Setup Virus signature database has been updated successfully Update virus signature database Troubleshoot update issue x Tools ok j o Help and support 2 Anerror occurred while downloading update files A possible cause of the error is incorrect Internet connection settings We recommend that you check your Internet connectivity by opening any website in your web browser If the website does not open it is likely that an Internet connection is not established or there are connectivity problems with your computer Please check with your Internet Service Provider ISP if you do not have an active Internet connection ETSMART SECURITY 5 ES Update Virus signature database update failed Virus signature database update ended up with error G GS Update An error occurred while downloading update files Upd
209. version You can use one of the following two sources of username and password Installed ESS EAV Username and password will be copied from the currently installed ESET Security solution From user Username and password entered in the corresponding text boxes will be used NOTE ESET Security solution on the ESET SysRescue CD is updated either from the Internet or from the ESET Security solution installed on the computer on which the ESET SysRescue CD is run 5 6 4 3 Advanced settings The Advanced tab lets you optimize the ESET SysRescue CD according to the amount of memory on your computer Select 576 MB and more to write the content of the CD to the operating memory RAM If you select less than 576 MB the recovery CD will be permanently accessed when WinPE will be running In the External drivers section you can insert drivers for your specific hardware usually network adapter Although WinPE is based on Windows Vista SP1 which supports a large range of hardware occasionally hardware is not recognized This will required that you add a driver manually There are two ways of introducing a driver into an ESET SysRescue compilation manually the Add button and automatically the Aut Search button In the case of manual inclusion you need to select the path to the corresponding inf file applicable sys file must also be present in this folder In the case of automatic introduction the driver is found automatically in the oper
210. w profile open the Advanced setup window F5 and click Computer Antivirus and antispyware Computer scan Profiles The Configuration profiles window includes the Selected profile drop down menu that lists existing scan profiles and the option to create a new one To help you create a scan profile to fit your needs see the ThreatSense engine parameters setup section for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration is partially suitable but you don t want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning In the Configuration profiles window click the Add button Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Then adjust the remaining parameters to meet your requirements 29 4 1 1 3 4 Scan progress The scan progress window shows the current status of the scan and information about the number of files found that contain malicious code Computer scan Scan progress C_i 32 Target C Program Files Common Files Windows Live cache 1c53c1311cc SearchEnhancementPackSetup EXE 100 Number of threats 0 C hiberfil sys error opening C pagefile sys error opening Scroll scan log K Shutdown after scan Pause Stop To background
211. window By default the following scheduled tasks are displayed in Scheduler e Log maintenance Regular automatic update Automatic update after dial up connection e Automatic update after user logon Regular checking for latest product version see Update mode e Automatic startup file check after user logon Automatic startup file check after successful update of the virus signature database To edit the configuration of an existing scheduled task both default and user defined right click the task and click Edit or select the task you wish to modify and click the Edit button Add a new task 1 Click Add at the bottom of the window 2 Select the desired task from the pull down menu System startup file check Create a computer status snapshot On demand computer scan Update Checking for latest product version More information about task scheduling ci 78 3 Enter a name of the task and select one of the timing options e Once The task will be performed only once at the predefined date and time e Repeatedly The task will be performed at the specified interval in hours e Daily The task will run each day at the specified time e Weekly The task will run once or more times a week on the selected day s and time e Event triggered The task will be performed on a specified event Task name Scan Run the task Once Repeatedly Daily Weekly
212. work properly with their communication being checked Running applications and services will be available here automatically Click the Add button to manually select an application not shown on the protocol filtering list Applications excluded from protocol filtering cn Network Selected applications will be excluded from protocol filtering HTTP POP3 c4 Web and email z ig Email dient protection v fc Program Files Internet Explorer explore exe 6 5 Web access and antiphishing protection 1 c Program Files Windows Media Player setup_wm exe S E Protocol filtering 77 c windows System32 svchost exe F3 Exduded IP addresses E Parental control Q Update Tools B User interface 4 3 4 3 Excluded IP addresses The entries in the addresses list will be excluded from the protocol content filtering HTTP POP3 IMAP communication from to the selected addresses will not be checked for threats We recommend using this option only for addresses that are trustworthy Add IPv4 IPv6 address This options allows you to add an IP address address range subnet of a remote point for which the rule is to be applied Remove Remove selected entries from the list EJ J P eym Advanced setup m Computer Addresses exduded from protocol filtering i Network Selected IP addresses will be exclu
213. y clicking on Enable filtering mode Your license will expire soon This is indicated by the protection status icon is displaying an exclamation point After the license expires the program will not be able to update and the Protection status icon will turn red 18 License expired This is indicated by the Protection status icon turning red The program is not able to update after the license expires We recommend following the instructions in the alert window to renew your license If you are unable to solve a problem using the suggested solutions click Help and support to access the help files or search the ESET Knowledgebase If you still need assistance you can submit an ESET Customer Care support request ESET Customer Care will respond quickly to your questions and help find a resolution 3 3 Update setup Updating the virus signature database and updating program components are an important part of providing complete protection against malicious code Please pay careful attention to their configuration and operation From the main menu select Update and then click Update virus signature database to check for a newer database update If the username and password were not entered during activation process of ESET Smart Security you will be prompted for them at this point ESET Smart Security I ESET SMART SECURITY 5 Update A Home a Computer scan Virus signature database is up to date S Update virus sign
214. you use your email address the more likely it will end up in a spam engine database Some hints for prevention e If possible don t publish your email address on the Internet e Only give your email address to trusted individuals e If possible don t use common aliases with more complicated aliases the probability of tracking is lower e Don treply to spam that has already arrived in your inbox e Be careful when filling out Internet forms be especially cautious of options such as Yes want to receive information e Use specialized email addresses e g one for business one for communication with your friends etc e Fromtime to time change your email address e Usean Antispam solution 6 3 1 Advertisements Internet advertising is one of the most rapidly growing forms of advertising Its main marketing advantages are minimal costs and a high level of directness what s more messages are delivered almost immediately Many companies use email marketing tools to effectively communicate with their current and prospective customers This type of advertising is legitimate since you may be interested in receiving commercial information about some products But many companies send unsolicited bulk commercial messages In such cases email advertising crosses the line and becomes spam The amount of unsolicited email has become a problem and it shows no signs of slowing Authors of unsolicited email often attempt to disguise spam a
215. yware protection modules Temporary disable protection dialog box with Time interval drop down menu will display A Time interval drop down menu represents the period of time that the protection will be disabled Click OK to confirm Computer scan setup Click to adjust the parameters of the on demand scanner manually executed scan 4 1 1 Antivirus and antispyware protection Antivirus and antispyware protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module can eliminate it by first blocking it and then cleaning deleting or moving it to quarantine 4 1 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they are opened created or run on your computer Real time file system protection is launched at system startup The Real time file system protection checks all types of media and is triggered by various system events such as accessing a file Using ThreatSense technology detection methods as described in the ThreatSense engine parameter setup section Real time file system protection may vary for newly created files and existing files For newly created files itis possible to apply a deeper level of control To provide a minimal system footprint when using real time protection files which have al

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