Nexion Application Installation Guide Version 2.1.0.23
Contents
1. M 14 Copyright Nexion SA Pty Ltd 2 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Nexion Installation Requirements Firewall and Antivirus Exceptions We highly recommend that virus protection be installed on the relevant computer It is possible that you will need to grant permission for the antivirus or firewall software to allow the Nexion Application to access the internet Please allow the following ports ands I P address IP 196 23 49 206 TCP PORTS 6221 5432 6210 6211 6201 6220 Equipment and documentation All required equipment and documentation will be supplied by Nexion in the Installation Pack This will be sent to you or the Merchant concerned according to arrangement between us Nexion and you the installer Please confirm installation date and time before arriving on site In the Installation pack there is a detailed contents list should any documentation or equipment be missing please contact the Nexion Technical Department on 0861 639 466 Contents of Installation Pack Nexion User Manual Quick Links Booklet Direct Debit Transaction Form Member Maintenance Form Manual Credit Card Transaction Form Manual Credit or Refund Application Form Request for Cash or Cheque Functionality Form Installation Form Obtaining a Manual Authorization Bulletin Report Functionality Bulletin User Training Syllabus amp Contact Details Nexion Installation Disc C2. To continue cick Next WARNING This program is protected by copyright law and international treaties 8 Click Next Copyright Nexion SA Pty Ltd 6 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 iz nxStandalone InstallShield Wizard License Agreement Please read the following license agreement carefully NEXION SA PTY LTD LICENSE AGREEMENT Please read these Terms and Conditions carefully TFEDRHA GC ANN CMMI GC 9 te nxStandalone InstallShield Wizard Customer Information Please enter your information Install this application for Anyone who uses this computer all users Only for me 10 Type in the client s information in the User Name filed provided Version 2 0 0 3 11 Type in the client s organization in the Organization field provided then Click Next Copyright Nexion SA Pty Ltd 7 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 i nxStandalone InstallShield Wizard Destination Folder Click Next to install to this folder or click Change to install to a different folder Install nxStandalone to C Program FilesWexion Change 12 Choose directory you wish to install Nexion into It is recommended that you use default destination folder Click Next Nexion Config tool BEES Select Com port Terminal id Unique id Promp for Dialup W
3. Tasks tiie Slips f Menu Options Configurator N Ox IX T aa Member Maintenance Reprint Slip Daily Cash Report Daily Submission Report Merchant Status Service running 26 The Slip Settings screen is now displayed with all the various options Slip Settings g s ES Cash f 2 Receipts printed on one page in Landscape view Receipt f 2 Receipts one per pagel No Receipt Card 2 Receipts printed on one page in Landscape view f Receipt t 2 Receipts one per page ACB 2 Receipts printed on one page in Landscape view i 1 Receipt t 2 Receipts one per pagel Failures 2 Receipts printed on one page in Landscape wiew fe 1 Receipt 2 Receipts one per page No Receipt Cancel 27 Select the appropriate receipt printing options for each tender type and click save Copyright Nexion SA Pty Ltd 11 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 The Test Transaction In Order to check if the installation was successful a test Transaction must be completed and verified with the Nexion Technical Centre Please call 0861 NEXION 639 466 1 2 3 4 Standalone version 7 0 0 3 File Tasks Menu Options Member Maintenance Reprint Slip Daily Cash Report Daily Submission Report Merchant Status Service running Click the Payments Button o
4. and type in www nexion co za to check the connection Should the page load please continue if not begin trouble shooting See appendix A of this Installation Manual C Is the Merchant running Windows XP Home Pro Recommended The Nexion Application requires a minimum O S of Windows 2000 If not please contact the Nexion Technical Centre Installation Types Standard Nexion Installation Please use this installation manual Other Practice management Integrations Please refer to enclosed documentation Should there be any queries please contact the Nexion Technical Help Desk 0861 NEXION 639 466 Copyright Nexion SA Pty Ltd 4 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Nexion Installation Procedure Installing the Card Swipe terminal Please find in the installation pack provided by Nexion the Magic 1800 Card Swipe terminal and proceed as follows Please note for USB installations only Once the adaptor has been installed on a specific USB port it may not be moved or 171 Serial Com Port Installation Insert the Nexion Installation CD into the CD DVD drive Connect the Magic 1800 Card Swipe terminal to an available Serial Com port Should there be no Serial Com Port available please use the USB to COM Port RS 232 adaptor and complete the following USB installation U N e USB Installation Connect the USB to Com Port RS 232 ada
5. Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Payment Solutions for Service Providers Nexion Application Installation Guide Version 2 1 0 23 Copyright Nexion SA Pty Ltd 1 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 INDEX Page Nexion Installation Requirements 7 7 3 Firewall and Anti virus EXCGDEOFIS er ice etence enituit decina uie ei 3 Contents of InstallatioD Pack See eo etie ues ceca ecce iuueni mee 3 Contents of instalation DISK eese ttt teet 3 System RequirereHlS etsetera 4 Pre Installation Inspection 7 7 7 7 7 7 7 7 77 7 9 9 MM 4 Installation Types ett tts nnns tttttn nnn ttt tnn tnter tnter 4 Nexion Installation Requirements 5 Installing the Card Swipe Terminal 5 Serial Com Port TiS Calla Or ecu a a uideat ee 5 USB To Com Port Adaptor Installatori a a a a e Aie ie eee 5 CE SSIS 10 Setting the default number of receipts 11 The restTransadcHoHh 99 eee 12 Post Installation Checks 7 7 7 7 7
6. aiting for user interaction Initialise 13 Choose the Com port where the terminal is installed default is COM1 for a Serial port installation If a USB installation please select the relevant com port The USB Installation Com port can be attained via the Computer management console in the Device manager section under Ports Please contact Nexion should you experience any difficulty Copyright Nexion SA Pty Ltd 8 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 14 Key in Terminal ID and Unique ID This information will be provided on the Nexion Activation form 15 If host machine is using dial up click Prompt for Dialup and choose which dial up connection to use 16 Click the Initialize button to initialize the card swipe terminal to Nexion Nexion Config tool Ex Terminal Setup Select Com port com Terminal id nxconfig X Unique id Promp For Dial Successfull Close initialising 17 Click OK once the Successful Dialog box opens Check the screen of the Card Swipe Terminal screen INITIALISED must be displayed and then disappear This signifies a successful initialization 18 Once complete close all open windows 19 On the desktop there will be an nxStandalone icon nxStandalane 20 Double click the icon and the following screen will appear UserLogin a exion Pas
7. ard Swipe Terminal Magic 1800 Visa Master Card Decals amp Tents el ET SGI P We dap BI Er qe pr E ES We Bl Contents of Installation Disc A Nexion Installation Folder Nexion Install exe B Updates Folder Any Updates available at the time will be put in this folder please copy all files and overwrite existing files Path C Program Files Nexion C Forms Folder Direct Debit Transaction Form Manual Credit Card Form Member Maintenance Form Credit or Refund Application Form Merchant Maintenance Form Copyright Nexion SA Pty Ltd 3 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Minimum Hardware and Operating System Requirements Mandatory Requirement Processor 1 66 GHz or higher Intel preferred RAM 512 MB or higher Hard Drive 80 GB capacity or higher Internet Access A Dialup 3G or ADSL Recommended internet connection Motherboard 1 free serial com port or 1 free USB port OS Windows XP Service Pack 2 Recommended Pre Installation inspection Please go through the following checklist and follow the actions if necessary A Is there a Serial Com Port available If there is no Serial Com port available A Serial Com Port to USB adaptor is required Please refer to steps 1 1 1 7 of this installation manual B Is the internet up and running Ifa dialup is used please connect Open Internet Explorer
8. n the Main Menu nxAgent version 2 0 0 2 pM nexion ww Merchant Icon Properties cc w amon a Message of the day Currency ZAR South African Rand v the payment solution a Bank Auth Record cash Process Card Trxn Ensure that the Correct Merchant Name is displayed in the Merchant Drop Drown list If the Incorrect name is displayed the Terminal ID and Unique ID are incorrect please contact the Nexion Technical Centre to verify the relevant Merchant details Enter R20 00 into the Amount field A Enter Test 1 into Field B and C Copyright Nexion SA Pty Ltd 12 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 5 Click Process Card Trxn to continue Transaction Status Swipe card or press cancel on the pin pad for manual transaction 6 Press cancel on the Card Swipe terminal keypad in order to do a manual Transaction 7 A dialog box will be displayed on your screen confirming that a manual transaction will be done Information i POOS Manual transaction e 8 Click on the Yes button to confirm that you wish continue with the manual transaction 9 On the Manual payment screen choose Master Card from the Type drop down list and click OK to continue Manual Payment Nexion MasterCard Auth id Use budget Facility months 10 E
9. nter the following fictitious information as displayed in the fields below and press OK Copyright Nexion SA Pty Ltd 13 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Manual Payment Type MasterCard Acc 3 5221 1234 1234 1234 Expiry Date os TJ immy Cue Auth id months me 11 At this point the transaction will be processed and the result displayed on your screen by means of a declined message on a receipt displayed by the default Foxit viewer 12 The Declined Reason you are looking for is T8 this signifies that the Transaction has hit the switch into the bank and returned with a legitimate declined code thus ensuring that the connection is active 13 Regardless of the outcome of the transaction the preset number of receipts will automatically be printed to your default printer 14 Contact the Nexion Technical Help Desk to confirm that the transaction was successfully processed Nexion Technical Help Desk 0861 639 466 Other Post Installation Checks Please perform the following checks to ensure that the setup is correct 1 Check the Receipt header make sure that all the Merchants details are displayed 2 Ensure that the Default number of receipts is to the merchant specifications and that the correct format of receipt is selected Copyright Nexion SA Pty Ltd 14
10. ptor to the serial port connector of the terminal Plug the USB connector into an available USB port Supplied on the Nexion installation CD under the USB Driver folder is the relevant driver installation Please refer to make and model Run the USB driver Install exe 9 Once complete restart the Computer 4 Plug in the Power supply provided with the terminal and switch on the power 5 Double click the CD DVD Drive in My Computer File Edit View Favorites Tools Help oO Back po Search li Folders T Address E CD Writing Tasks Hexion Mexion USB Drivers Installation Updates G Write these Files to CD File and Folder Tasks A E Publish this Folder to the Web E share this Folder 6 Open the Folder labelled Nexion Installation Copyright Nexion SA Pty Ltd 5 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 fi E Nexion Installation Sle File Edit View Favorites Tools Help n pe Search Folders Hak Address E Nexion Installation ao Files Currently on the CD ars CD Writing Tasks G Wiribe these Files to CD File and Folder Tasks x Make a new Folder d Publish this Folder En the web 7 Double click the Nexion Install exe icon to begin the Nexion Installation i2 nxStandalone InstallShield Wizard Welcome to the InstallShield Wizard for The Install amp hield R Wizard will install nxStandalone on your computer
11. sword Get settings Cancel Copyright Nexion SA Pty Ltd 9 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Get Settings Now that the installation is complete A Get Settings must be done to attain the necessary Merchant information from the Nexion Servers UserLogin a exion Password Get settings Cancel 21 Click the Get settings button on the User Login screen and wait until confirmation dialog box appears Confirm p M002 Local Updates Complete p Check Far new releases UserLogin Nex ion Password Get settings Cancel 23 Select the Username from the username drop down box and enter the Password The default password is nexion in lower case 24 Click the Login button to begin The main Menu Screen is now displayed Copyright Nexion SA Pty Ltd 10 Installation Guide Nexion Payement Solution Nexion Call Centre 0861 639 466 Version 2 0 0 3 Setting the Default Number of Receipts Please note The Merchant must retain a signed copy of the Credit Card receipt This copy must be filed as it may be required as proof of purchase in the case of a charge back by the bank Before processing any payments always ensure that your printer is switched on and has enough paper 25 From the Main Menu select the Settings option and then select Slips Standalone version 2 0 0 27 File
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