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Payment Server Manual - Verifone Support Portal

1. Set the Column Width to 45 Manufacturer Product VeriFone PCCharge Partner Set up in PCCharge as PCCharge Partner This device is a combined PIN pad card reader and receipt printer You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up Note for All Windows 64 bit Users The Star Micronics TSP700 printer was tested using with Windows Generic Text Printer drivers There are no 64 bit device drivers for this printer available from the manufacturer Example Receipt With Comments Note In this view the Secure Receipts option is enabled My Company 112 Ocean Avenue Anytown NY 11708 Date 10 09 74 Time 12 00 00 Sale Result CAPTURED Auth No ABC123 Sequence 4901 TroutD 4901 Ticket No 21 Account No XXXXXXXXXXXX1015 Magnetic Card Present Card Issuer MC Card Member Tanaka Flicknetty Exp Date XXXX Amount Signature X I Agree to Pay Above Total Amount According to Card Issuer Agreement Merchant Agreement if Credit Voucher Thank you for choosing this business We hope that you will return again Customer Copy Cashier Privileges Setup Simple Explanation PcCharge Payment Server has the ability to support several cashiers accessing PCCharge each with a configurable level of
2. Daily Transaction Summary The Daily Transaction Summary is a summary of the transactions that you have processed today To access this window click Reports on the menu bar Click the Transactions option Click the Daily Transactions option You may also click the Reports icon on the Icon Bar see page 129 and then select Daily Transaction Summary from the Report Type drop down list 15 xi Report Type Daily Transaction Summary Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 AM x End 6 4 2003 11 59 00 PM Member ss Card Type aoo Card oOo O Result approved User ID oOo Batch tsisCY Ticket O O Amount 1 a Merchant faj X Doe In the Report Filters area you can select the Start amp End date the User ID that processed the transactions Result of the transactions processed and the Merchant Click the OK button to view print save the report Note Because this is a Daily Transaction Summary the Start and End dates default to today s date Credit Card Detail The Credit Card Detail report is a line by line view of your credit card transaction history The Credit Card Report is very similar to the Transaction Summary report However there five extra filtering functions not offered in the Transaction Summary window To access this window click Reports on the menu bar Click the Transactions option Click the
3. 11 12 13 14 15 16 Enter the desired Settle Time in military format Ex 15 00 00 3 00 00p m The Auto Settle utility will instruct PCCharge to attempt to settle the batch Select the Enable Settlement option to enable automatic settlement of your batch As a safety precaution the Auto Settle utility is not enabled when it starts To make it so that settlement is enabled every time this utility starts you ll need to edit the program shortcut s properties If you want settlement to be enabled every time this utility starts Right click on the program s shortcut e Left click Properties e Add e to the end of the address shown in the Target Example c Program Files AutoBatch AutoBatch exe e e Click OK The shortcut will now cause the utility to start with settlement enabled Enter the Account Name that PCCharge will use to settle your batch This field refers to an active PCCharge user If you have multiple users registered in PCCharge you may select one of those to use instead of User1 Otherwise leave this field at the default value Use the Settlement TimeOut field to specify the number of seconds that the PCCharge Auto Settle utility will wait for a batch to settle before displaying an error message You will very likely need to adjust this value to accommodate the size of your batch the average settlement speed of your processor whether you re using a TCP IP or dial up connection The ex
4. 9 Technical Details Most modems are Hayes compatible This means that they recognize the original Hayes command set However many of the newer and faster modems use compression techniques to achieve their high speeds While these modems will work fine on most bulletin board systems and dial up networks designed to operate at these speeds most financial service networks credit card processing companies do not operate at these speeds or use these techniques Consequently if you have a new modem that Operates at 33 6 baud or 56 7 baud it is very likely you will need to modify the modem s initialization string to force it to connect at 1200 baud disable data compression and disable error correction This information can normally be found in the modem s manual or by contacting the modem manufacturer Although we try to provide modem settings for as many modems as possible new products come out constantly You may need to call your modem manufacturer and ask them How do get my modem to act like a plain 1200 baud Hayes modem In general if the built in Windows communications program HyperTerminal cannot access the modem then PCCharge will not work either If this is the case this problem will need to be resolved before PCCharge will function properly Tested Modems We test PCCharge with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully w
5. Devices Setup Simple Explanation Review this section if you plan to use a card reader check reader PIN pad report printer or receipt printer with PCCharge If you do not plan to use one of these devices with PCCharge you may skip ahead to the section Cashier Privileges Setup see page 115 Card Reader Setup Simple Explanation This window allows you to set up a card reader to swipe cards that is to read the data stored on the card s magnetic strip by manually passing it through the card reader If you do not have a card reader installed on your machine leave this window set to its default setting as shown below with Keyboard Wedge selected and skip ahead to the next section Check Reader Setup see page 101 Note if you are processing debit card transactions you ll need to have a oe card reader and PIN Pad connected to your computer Eg Configure Card Reader oj xj rm Card Reader Com Part OK Keyboard Wedge Poni Corn v Cancel Baud Parity m Time Out C300 C 2400 C None 4 Sec C 600 A 4800 C Odd C 1200 3600 Even m Data Bits Oe Tey 1 Click Setup on the menu bar Click the Devices option Click the Card Reader option 2 Click the small drop down arrow button to the right of the Card Reader field Select the type of card reader that you ll use with PCCharge e Serial Reader A serial card reader is connecte
6. m Credit Card Company Numbers You can only change settings for one merchant account at a time TF you switch accounts in the m Phone Numbers middle of running the wizard any Primary Phone changes to that Secondary Phone D aga nate Use Default Phone Numbers Help Cancel lt Back L u gt Finish Setting Up Your Credit Card Processing Account 1 Click the small drop down arrow button to the right of the Credit Card Company field Select the Credit Card Company that your business will be using If you don t know which to select check with your processing company bank or merchant service provider or whoever set up your account Check to see if your account number already appears in the Credit Card Company Numbers section of this window If your account number isn t shown in the Credit Card Company Numbers section of this window click the Add button Proceed to the next section Register New Merchant License e If it does your account has already been set up for you Click your Credit Card Company Number to select it Click the Next button and proceed to the section Credit Card Processing Company Extended Data Fields see page 57 Register New Merchant License Register New Merchant License 5 x r Serial Number ee ee ee emea Cancel m Program Disk C DriveA C DriveB Local m Merchant Numbers Processor ba Merchant TID 1 Be
7. Amount This field displays the dollar amount of the batch that was settled or was intended to be settled Status This field displays the dollar amount of the batch that was settled or was intended to be settled This field s value can be Settled or Indeterminate Indeterminate means that PCCharge did not receive notification of settlement completion for whatever reason SettleFileName This field displays the file name of the batch that was settled or was intended to be settled Amex Batch Management Simple Explanation PcCharge has new American Express batch management tools that allow you to easily deal with Amex batches that were not settled due to communication problems transaction errors or other similar difficulties These tools can edit open Amex batches view archived Amex batches and view a detailed history of Amex batches If you won t be settling transactions directly through American Express you may skip ahead to the section Auto Settle Utility see page 213 WARNING The Amex Batch Management tools are powerful tools We recommend that you do not use them unless you are comfortable with editing your batch Failure to use these tools properly may result in loss of transaction data We recommend that you use these tools under the direction of technical support until you become comfortable with their use Usage of Amex Batch Management Tools AMEX batch management tools Note
8. If you do not process reversals or your credit card processor does not support reversals you may skip ahead to the section Upload Check Images see page 222 Note Reversals are not available with every credit card processing company oe If reversals are available with the processing company you are using you must have PCCharge set up to process reversals Check the Extended Data Fields for your processing company to see if you are set up for reversals To access the Process Reversals window click Batch on the menu bar Click the Process Reversals option When you choose the option to process reversals PCCharge searches the database for any possible reversals Most credit card processing companies will not allow a reversal if the difference between the post authorization amount and the pre authorization amount is greater than 10 of the pre authorization amount Example If you perform a pre auth for 100 and did a post auth for 90 you could perform a reversal for 10 However if the pre auth amount is 100 and the post auth amount is 80 you could not perform a reversal for 20 The intended reversal amount 20 is greater than 10 of the pre auth amount 100 Upload Check Images Simple Explanation If you ve selected the RDM EC5002i or eN Check 2600 as your check reader PCCharge can transmit check images to your check services company if this ability is supported for your check services co
9. a Home Phone Social Security Number ay J C Opt Out Optin Date of Birth MMDDYYYY Email Employer Name Employer Phone Driver s License or State ID PhotoID Type Driver s License StateID Others State Select One z HomeOwner Yes C No Requested Sales Amount 00 Annuallncome Amount fo 00 Action Tabs The action tabs allow you to select the desired Action Credit Application Account Look Up etc Some Action Tabs or fields will not be available to certain private label processing companies Credit Application When you are performing a private label credit application you will need to use Credit Application The Offer New Accounts parameter must be turned ON in the Account Information section of the CITI Extended Data Fields screen to access the Credit Application action tab The Opt Out Trigger parameter must be turned ON in the Account Information section of the CITI Extended Data Fields screen to display the Opt Out Opt In radio button The Code 10 radio button is used to indicate whether the Store Associate suspects any fraudulent activity on the part of the applicant e g the ID looks suspicious etc Citi will generate a Call Center response and the application will be completed by an OPS Rep after speaking with the customer and store associate Credit Application Response Descriptions e A
10. In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report Private Label Summary The Private Label Summary report displays a summary of the private label application transactions that were processed To access the Private Label Summary report filter click Reports on the menu bar Click the Transactions option Click the Private Label option You may also click the Reports icon on the Icon Bar and then select Private Label from the Report Type drop down list In the Report Filters area you can select the Start amp End date time Click the OK button to view print save the report Pleie Report Type Private Label Print To Screen Printer File r Report Filters Start 7 22 2008 12 00 00 AM End 7 222 2008 11 59 59PM Member Cad Type fal 7 Card C Result UserID S Batch Ticket OoOo O Amount Bill Pay Merchant fal In the Report Filters area you can select the Start amp End date Click the OK button to view print save the report Batch Pre Settle The Batch Pre Settle report lets you view transactions that are waiting to be settled As soon as you settle the transactions this report will be em
11. e Gift Card Transactions Allows a cashier to perform selected gift card transactions see page 168 e CITI Transactions Allows Credit Application and Account Lookup permissions to be granted to cashiers For use with CITI processor Note The System user cannot run anything in the transactions lists oe Therefore the above permissions are disabled if System is selected e Account Information Allows a cashier to access Account Information and run Reports Cashier may perform Customer Database entry and access Customer Database accounts e System Configuration Allows a cashier to perform System Configuration Merchant Setup Transaction Archive Purge Hardware Configuration and System Shutdown Cashier may access User Information Some of the following gift card transaction types are not supported by all gift card processing companies Refer to the PCCharge Appendices to determine which gift card transaction types are available to your gift card processing company You may also refer to the section Gift Card Transaction Processing to learn about gift card processing in general see page 168 e Increment Allows a cashier to perform a gift card Increment transaction e Cancel Void Allows a cashier to perform a gift card Cancel or Void transaction Activate Allows a cashier to perform a gift card Activate transaction Register Allows a cashier to perform a gift card Register transaction Points
12. Default 51200 Allows you to specify in kilobytes a maximum file size for the current log file PCCharge will purge old information from your log file to maintain the file size represented here This option is not accessible unless Create Log File is checked Archive Files Older Than x Days Default 0 Enter the number of days box to maintain backup log files before archiving This option is not accessible unless Archive Old Backups is checked lODebug Log Settings Create lO0Debug log File Default Checked Instructs PCCharge to create an IO Debug log file to be used for troubleshooting purposes Backup lODebug log File Default Unchecked Check this box to have PCCharge maintain seven days worth of backup log files These names of these backup files will include an abbreviation of the day the file was created This option is not accessible unless Create lODebug log File is checked Archive Old Backups Default Unchecked Check this box to have PCCharge archive old log files lODebug Log Purge Size Default 51200 Allows you to specify in kilobytes a maximum file size for the current log file PCCharge will purge old information from your log file to maintain the file size represented here This option is not accessible unless Create lODebug log File is checked Archive Files Older Than x Days Default 0 Enter the number of days box to maintain backup log files before archiving This op
13. Manufacturer Product Set up in PCCharge as Ingenico Ingenico 3010 X X X 3010 eN Crypt Set up in PCCharge as eN Crypt Ingenico 2100 2100 Set up in PCCharge as VeriFone 101 1000 e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone 1000 XIXIXIX Manufacturer Product VeriFone 1000 SE Set up in PCCharge as VeriFone 101 1000 Windows 7 2008 and all Windows 64 bit Users see Note at end of table e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone 1000 SE USB Set up in PCCharge as VeriFone 101 1000 Windows 7 2008 Users see Note at end of table e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone 2000 Set up in PCCharge as VeriFone 2000 e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone Everest Set up in PCCharge as VeriFone Everest Device must be on COM port 1 Requires device drivers from VeriFone VeriFone Everest Plus Set up in PCCharge as VeriFone Everest Device must be on COM port 1 Requires device drivers from VeriFone VeriFone MxX830 Serial only device Set up in PCCharge as MX830 e Baud 115200 e Parity None e Data Bits 8 e Time Out 9 VeriFone PCCharge Partner Set up in PCCharge as PCCharge Partner This device is a combined PIN pad card reader and receipt printer You
14. Pretuth PostAuth Void Credit Book Ship Credit Card Number ppOooooOOOOOO00OK A Card Issuer MC Card Member O00 Exp Date MMYY PX Paneel Amount 00 Ticket Number 1 Clear ZipCode 59601 Street 123 Main mea Card Verification Value 3271 Action Buttons The action tabs allow you to select the desired Action Sale Credit etc Not all Action Tabs or fields will be available to every credit card processing company for every transaction type Credit Card Number Enter the cardholder s credit card number here In a card present environment retail restaurant etc the credit card may be swiped through a card reader If the card is swiped the credit card number card member and expiration date are immediately masked and X s will be displayed for those fields as in the example above The mouse over hover tooltip will show the first two digits masking X s and the last four digits of the card number If the card cannot be swiped type in the Credit Card Number Card Issuer This field will show the issuing bank after PCCharge recognizes the card format UnKn refers to an unknown card issuer or a mistyped credit card number Card Member You may enter the cardholder s name here This information is not transmitted to the credit card processing company It is stored in PCCharge s database and can be viewed from the Reports Exp Date MMYY Enter the cardholder s credit card accoun
15. WARNING Most users should not make any changes to this window fa Private Label Card Setup lol xl m Card Services V Authorize OK Cancel Processor Information Extended Processor Main Processor Main xi Merchant Number e ee Primary Phone DOO O Secondary Phone DOO O rm Card Details Type Description BIN Range Min Max PLE gt Private Label 1 B A Check Digit Multiplier None None 7 10 11 12 To access the Private Label Card Setup window click Setup on the menu bar Click the Merchant Setup option Click the Private Label option Put a check next to the box labeled Authorize This will activate PCCharge s ability to handle private label card transactions Click the small drop down arrow button to the right of the Processor field Select the processor that will handle your Private Label Cards Enter the Merchant Number you ll use to process the private label cards Enter the Primary Phone and Secondary Phone numbers that will be dialed during an attempted transaction This information is available from your merchant service provider or your processing company Click the small drop down arrow button to the right of the Type field Select the type of Private Label Card you ll be using This information is available from your merchant service provider or your processing company Enter a Description for the private label card Enter a s
16. Allows a cashier to perform a gift card points based transaction Balance Merge Allows a cashier to perform a gift card Balance Merge transaction e Balance Adjustment Allows a cashier to perform a gift card Balance Adjustment transaction e Balance Transfer Allows a cashier to perform a gift card Balance Transfer transaction e Report Lost Stolen Allows a cashier to perform a gift card Report Lost Stolen transaction e Cash Out Allows a cashier to perform a gift card Cash Out transaction 5 Click the Save Selected button to save the settings for the currently selected cashier Click the Close button to exit the Cashier Permissions window 6 Reenable Selected will reenable a cashier who has been locked out Delete Selected will delete the selected cashier Logging in and Out of a Cashier s Account After you ve activated at least one account even if it s only the System account you will be prompted to enter a Username and Password whenever PCCharge is started You may also log in and out of an account by clicking the Log On Off button on the Icon Bar This icon is immediately to the left of the help icon Manager Override Password The Manager Override Password window is displayed when a cashier Shelly tries to access a function that she has not been given permission to access The Manager or System user or even another cashier who has permissions for that particular function can override that protection by
17. Frequently Asked Questions 1 I m trying to process a transaction What does Serv Not Allowed mean If you re using 3rd party POS software or some other interface to PCCharge you may encounter this problem if you re using a card swipe device and the merchant account in PCCharge is set up as some card not present business type Additionally this problem may occur if you try to process a debit or EBT transaction when your merchant isn t set up to process debit cards or EBT cards 2 I m trying to process a transaction What does Error 17 mean This error will sometimes occur after clicking the Process button To correct this problem perform the Repair and Compact procedures as described in the section Repair Compact see page 195 Re attempt the transaction If the error occurs again reboot your computer and re attempt the transaction This error may also occur if you are using any non alphanumeric characters in the card member name such as an ampersand amp or apostrophe 3 I m trying to process a transaction What does Error 18 mean This may be due to a modem setup problem Change your modem settings by using the Manual Modem Setup window see page 85 4 I m trying to settle my batch I m getting RB errors that end with the letters AMEX or DISC This is likely because your merchant account is not set up to process a card type included in the batch If the end of the message is AMEX or DISC try voiding out transac
18. O Amunts Merchant fal gt In the Report Filter area you can select the Start and End dates the Ticket the Amount and the Status of transactions processed Click the OK button to view print save the report Check Detail The Check Detail report gives a summary of check transactions To access this window click Reports on the menu bar Click the Check option Click the Detail Summary option You may also click the Reports icon on the Icon Bar see page 129 and then select Check Detail from the Report Type drop down list p Note This report is only available in a check processing environment 2 0 xi Report Type Check Detail Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 AM End 6 4 72003 11 59 00 PM Member e I Card Type far t l Card Result Approved gt User ID O O Batch i Ticket Amity Merchant faj In the Report Filter area you can select the Start and End dates the User ID that processed the transactions the Ticket the Amount and the Result of transactions processed Click the OK button to view print save the report Debit Summary The Debit Summary is a line by line view of your debit card transaction history To access this window click Reports on the menu bar Click the Debit option You may also click the Reports icon on the Icon Bar see page 129 and then
19. batches recorded in the PCCharge database You may delete any of the batches displayed by the open Batch History tool Note If you ve archived your PCCharge database you won t see those older oe archived batches here To access the Batch History window click Batch on the menu bar Click the Batch Management option Click the Batch History option x i Batch History Ooooooo00R000000000000 5 2 2003 14 34 56 Error 000000000000 572 2003 12 12 31 20030502347 0000000000000000000000 5 2 2003 14 37 28 Error Error oooooooo00000000000000 5 2 2003 14 50 54 0305020001 000000000000 5 5 2003 08 54 40 20030505348 goooooo000000000000000 5 5 2003 11 54 51 0305050001 To delete a batch you must first select the row s containing the batch es you want to delete You can select multiple batches by holding down the Ctrl key on your keyboard while clicking on the batches you wish to select To select a range of batches click the first batch you want to select Next hold down the Shift key on your keyboard while clicking on the last batch you wish to select can be above or below the first batch After you ve selected the batch es you want to delete click the button Delete If you delete a batch here it s permanently removed from this table Information regarding settled batches still can be obtained from the Batch Settled report but that report does not contain a record of indeterminate batches We recomm
20. freeones Cancel Baud Parity Time Out C 300 2400 C None E Sec C 600 4800 C Odd Data Bits f 1200 9600 Even 7 8 1 Click Setup on the menu bar Click the Devices option Click the Pin Pad option 2 Review the Tested PIN Pads table at the end of this PIN Pad Setup section to determine if there are any special settings recommended for your PIN pad 3 Click the small drop down arrow button to the right of the PIN Pad field Select the PIN Pad that you ll use with PCCharge Depending on the PIN Pad selected you may not need to set up all or any of the following fields Click the small drop down arrow button to the right of the Com Port field Select the COM port of the PIN pad that you ll use with PCCharge Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 Select the baud appropriate for your PIN pad the default value is 1200 This information should be provided by your device s documentation Notice the default Time Out value 4 seconds This value determines how long PCCharge waits for input from the PIN pad You should not change the default value unless you are experiencing difficulties with your device e Select the parity that the PIN pad uses the default setting is Even This information should be provided by your device s documentation e Select the data bits setting appropriate for your PIN pad the defaul
21. is saved into a new or existing Super DAT SDT file and is held there until the credit card processing company is actually contacted Offline processing saves time because the credit card processing company is not contacted for transaction authorization until after the user has finished inputting all transactions and is ready to process them all as one batch group It can also be used should you temporarily lose your connection to the credit card processing company If you dont think you ll need this ability skip ahead to the section Utilities Menu see page 183 WARNING Transactions processed via offline processing have a higher per transaction rate than swiped transactions However you can often achieve better rates by providing the greatest amount of information available for each transaction Zip address etc Check with your payment processing company for details on per transaction rates How to Process Offline Transactions 1 To enable Offline Processing click Transactions on the menu bar Click the Credit Card option PCCharge will display the Credit Card Transactions window Click the Process Offline button PCCharge will display a New Edit Existing window allowing you to create a new SDT file or open an existing one to add transactions This Super DAT SDT file will contain your offline transactions If you re creating a new sDT file enter a filename into the box labeled File name
22. re encryption process could severely impact your databases Do not perform this operation when you wish to process transactions Note All unsettled batches must be settled prior to updating the oe encryption key Generate New Key This ability will only be allowed at the System user level Click the Generate New Key button to generate a new system wide encryption key This may be a engthy process depending on the size of your databases PCCharge will ask you if you want to continue with the generation Click Yes to continue When generation is complete PCCharge will shut down Re encryption of the data will take place upon restart PCCharge Payment Server xi This operation will generate a new encryption key When generation is complete the application will shut down Upon restart re encryption of data will take place This may be a lengthy process depending on the size of your databases Continue Integration Configuration Simple Explanation This Integration Configuration window allows you to configure both Standard TCP IP and Secure TCP IP SSL integration ft Integration Configuration x r Standard TCP IP Integration d Listen on Port jai 419 r Secure TCP IP Integration JV Enable Secure TCP IP Integration Listen on Port jai 405 m Certificate Store Location Store Name Curent User x MY 7 Display Store La PCChargeD efaultCettificate PCChargeDefaultC
23. Click the Open button to create your file or click the arrow to the right of the Look In drop down box to browse to a different save location If you re opening an existing sDT file select the file you wish to open you may need to change the Look In location to find your file Click the Open button to open the file Click OK to create or load your file PCCharge will return to the Credit Card Transactions window Notice that the Process Offline button is activated This indicates that any transactions processed will be recorded in the file displayed at the bottom of this window e Note if your connection to the processing company is still available and you re only using offline processing to speed up transaction processing you can interrupt offline processing and return to normal processing at any time by clicking the Process Offline button again to deactivate it Process any transactions that you want included in the offline batch of transactions Clicking the Process button saves that transaction to your spT file and PCCharge will update the transaction count at the bottom of the Credit Card Transactions window Eicredit Card Transactions When you re done entering transactions click the Process Offline button to close the file and save all the transactions you ve just entered To actually have your credit card company process the transactions you ll need to import your sDT file The followi
24. Database Purging a Transaction Archive xj m Transaction Archive Configuration JV t startup enable archive prompt Archive Pre 5 6 Transactions Archive transactions that are still active after l 30 days Archive Location C Program Files Active Charge backup Browse Preferred maximum database size 20 MB Megabytes Archive Archive transactions dated prior to 10 18 2008 Select Date Transactions more than 90 days old will be archived Cancel a Archive Progress Transaction Purge Configuration IV At startup prompt to purge stored transactions aged 2556 days or more NOTE Warning message s will appear before transactions are purged Browse Calendar Manually Purge NOTE Warning messagefs will appear before transactions are purged Using Transaction Database Purging Note No matter what you select in the Transaction Archive window oe PCCharge does not automatically archive the database Instead PCCharge will warn you during startup if the conditions you specify in this window are met You can also click the Manually Purge button in the Transaction Archive window to have PCCharge purge transactions from the database 1 If the checkbox in the Transaction Purge Configuration section of the Transaction Archive window is checked in the Transaction Archive window PCCharge will check its databases during startup to see how old the transacti
25. Duplicate Checking see page 48 if you wish to fine tune how PCCharge handles duplicate transaction checking Prompt for CPS 2000 Qualifiers Default Checked Checking this option turns on a reminder if you forget to enter a Ticket Number Address or Zip Code when performing a transaction PCCharge will remind you to enter the missing information Depending on which processor you use entering this information may qualify you for lower rates per transaction Note The CPS 2000 information must be entered for all non swiped e transactions to meet CPS Qualifications for Visa MasterCard transactions Notify When Contract Transactions are Due on Startup Default Unchecked Not available in Payment Server version of PCCharge Magnetic Strip Verification sm Default Unchecked This function is intended for face to face swiped transactions Checking this option enables PCCharge to prompt you for the last four digits of the raised account number on the customer s credit card You ll be prompted for this number after a card is swiped into PCCharge and Process is clicked Credit Card Company 0000 0000 0000 0000 1234 GOOD THRU 09 09 J ohn Q Smith Note MSV protects you from fraud related to credit cards with forged e magnetic strip information If the information encrypted on the magnetic strip does not match the last four digits of the raised credit card number on the front of the c
26. E i EEGA 192 Setting Up Transaction Database Purging seeeecerereererrreeeerirrrre erreren 192 Using Transaction Database PUrQiNg cceceeee eee e cette eee eee e teeta teat neat 193 Repair Compact Database ccessasurcedador soot ananad semen EE E EE A EEEN 195 Repairing and Compacting the PCCharge Database cceeceee eects eee eee 195 Retrieve Account NUMBER secivoiss cian ind iaaatansiaad cask dadaa tag bea baad anaes Eaa inan Nih 196 OPEN si na EEEE E A TO AAE E EEA E ean teen E E A ETEEN 198 O Kore RE E EOE E E TE E E E A 199 Closing Your Batch ciseisiscccssisssaaaacisnancees weaning E EREE ta igaadveiaeaaaveeniannss 199 INQUIRE etree acd lonerenks E A Mame meno aatia uaa role dats 201 Performing a Batch Inquiry tistics cohocnetveactes tad cote etiavyine thureneaneiarasd ee noenedalis 201 SOC nn aAA aaah EA a E E AE A a AAT EUA 203 Settling Your Baten vvsacsiscscrnnat sed anos AEE an N EE E EEE A E 203 Batch Management scccacadecane wiacvunet nes atau AFEERI E RETEA DAA A AT A EAE 206 Usage of Batch Management Utility cece cece cee rererere eerren reren 207 Batch File Details via serrr Aat ae dinate a ines A TESA A AANE 208 Indeterminate Batch icare ytuueia cr eenei ian aE AEA EAA AA a aA 210 Batch HIStory icii neia ae anapa EESE RERA ASEE NE RETER TEVE EARTE 211 Amex Batch Management sasien ie aE ian any EEEE E VER OCE EET 213 Usage of Amex Batch Management Tools 213 Open Amex Batch Edi
27. Filters Start Click the small drop down arrow button to the right of the Start field Select the start date for report range you wish to view End Click the small drop down arrow button to the right of the End field Select the end date for report range you wish to view Member Use this field if you want to generate a report that shows only those transactions processed for a specific card member Enter the exact card member name used in the original transaction s Card Use this field if you want to generate a report that shows only those transactions processed for a specific credit card number Enter the exact credit card number used in the original transaction s Note Enter the first four digits of the credit card number eight periods and oe then the last four digits of the credit card number User ID Use this field if you want to generate a report that shows only those transactions processed by a specific user ID This report applies only to multi user version of PCCharge Enter the exact user ID used to process the original transaction s Ticket Use this field if you want to generate a report that shows the transaction associated with a particular ticket number Enter the exact ticket number used in the original transaction Merchant Default All Select a merchant number All transactions processed with the selected merchant number will be used to generate the report If
28. HRA card based upon the BIN range or the FSA checkbox is enabled on the Credit Card Transaction form the following form will be loaded when the merchant clicks on the Process button EI Total Healthcare Amount l Ok Sub Amount Prescription Amount Po Cancel Vision Amount poo Clinic Amount O Dental Amount Poo Total Healthcare Amount Enter the portion of the transaction amount that is FSA HRA eligible This amount cannot be greater than the transaction amount The Sub Amount section is a breakdown of the Total Healthcare Amount Indicate how much of the Total Healthcare Amount can be assigned to each of the healthcare categories Prescription Amount Vision Amount Clinic Amount and Dental Amount The total of the amounts submitted for the different categories does not have to add up to the Total Healthcare Amount however the total cannot be greater than the Total Healthcare Amount Non Sale Transaction Types The Credit Card Transactions window defaults to the Sale screen If you want to process some other type of transaction select the tab of the transaction type you want to process The following image shows some of the tabs available within PCCharge Note that your processing company may not offer all of the tabs shown below Sale Credit Refund Yoid Sale Produth Postuth Void Crede Gratuity Sa 4 gt Process or View List After selecting the tab of the transaction
29. It can be any internal reference number Amount Enter the dollar amount of the transaction here The dollar sign need not be entered Example For 25 25 enter 25 25 Cash Back Allows you to enter the cash back amount The cash back is an amount over the amount of purchase This amount is to be given to the customer Cash back is a service that debit transactions allow you to offer to your customers Total This field shows the total amount of the transaction It is calculated by adding the Amount to the Cash Back field All about Debit Card Transactions Processing debit transactions is fairly straightforward There are three important points to remember 1 Debit transactions can only be performed in a Retail or face to face environment If you are a Mail Order type business you cannot perform online debit transactions 2 There are two types of debit cards Online Online debit refers to debit card processing that requires you to enter a PIN when processing a transaction Offline Offline debit refers to a check card that has a Visa or MasterCard logo on the card Offline Debit cards can be processed as credit cards 3 Online debit transactions require you to have a card reader and PIN pad attached to your computer As with credit card processing debit processing is a two step process Debit processing requires re transmission of information referred to as Closing Typically debit card processing companies a
30. PAN This protection should be per PCI DSS requirements for general protection of the cardholder environment Additionally other legislation for example related to consumer personal data protection privacy identity theft or data security may require specific protection of this data or proper disclosure of a company s practices if consumer related personal data is being collected during the course of business PCI DSS however does not apply if PANs are not stored processed or transmitted 2 Do not store sensitive authentication data after authorization even if encrypted 3 Full track data from the magnetic stripe magnetic stripe image on the chip or elsewhere Third Party Applications A PAYware NA payment application validation does not extend to any external third party application that has integrated such PAYware NA payment application as the payment engine The end to end transaction process beginning with entry into the third party application until the response from the payment engine is returned must meet the same level of compliance In order to claim the third party application is end to end compliant the application would need to be submitted to a QSA for a full PA DSS audit The use of a PAYware NA payment application also does not exempt a third party integrator s application from a PA DSS audit The end user and or P O S developer can integrate and be compliant in the processing portion of a payment transac
31. PROMPTLY RETURN ALL SOFTWARE AND DOCUMENTATION IF APPLICABLE TO THE PLACE YOU OBTAINED THE SOFTWARE FOR A FULL REFUND THE SOFTWARE INCLUDES COMPUTER SOFTWARE THE ASSOCIATED MEDIA ANY PRINTED MATERIALS AND ANY ONLINE OR ELECTRONIC DOCUMENTATION BY DOWNLOADING THE SOFTWARE AND OR OPENING THE SOFTWARE PACKET S AND OR USING THE SOFTWARE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS 1 GRANT OF LICENSE Subject to the terms and conditions of this Agreement and your payment of the applicable license fees VeriFone grants You a limited nontransferable nonexclusive license to use the Software solely i in object executable code form ii on a single computer the Computer and iii for your internal use and without any further rights You understand that You must comply with VeriFone s Software registration policies and the failure to comply with those policies may result in the disablement of the Software The Software is in use on a computer when it is loaded into temporary memory i e RAM or pt the terms of the agreement do not accept the terms of the lic agreement Install Shield Setup Type Next gt to proceed to the next step in the installation process You may then Simple Explanation Most users should simply select Complete and click skip ahead to the section Ready To Install see page 32 You may select either Complete setup
32. Processing e Company Extended Data Fields window shown on this page This is because each debit card processing company has its own set of Extended Data Fields 1 Enter the extended information as required by your debit card processing company This information and other important information about your debit card processing company are described in the PCCharge Appendices WARNING This step is vitally important Failure to complete the required extended information in this section may prevent you from processing transactions 2 After you ve entered all data required including any advanced or extended data click the OK button to exit the Extended Data Fields window 3 PCCharge will display the Debit Card Setup window Click Next to exit the Debit Card Setup window 4 This completes the setup of your debit card processing company Continue on to the next section Check Services Company Setup Check Services Company Setup Simple Explanation This window allows you to set up your check processing account number in PCCharge If you don t need this ability click the Next button and skip ahead to the section EBT Processing Company Setup see page 68 This is the information that identifies your payment processing account You should have received these numbers from your bank or your merchant service provider Different payment processing companies may refer to these numbers by different names but PCC
33. Report Type drop down list 2 0 xi Report Type Batch Post Settle Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 AM x End 6 Z 4 72003 11 59 00 PM Member OoOo O Card Type a iY Cadt Oo Result Use ID Batch 2 Ticket O O Amount e Merchant faj Approved cose Note The Batch Post Settle report is only accessible if the active merchant oe account is on a terminal based system In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Amount and the Merchant Click the OK button to view print save the report Check Summary The Check Summary report gives a summary of check transactions a Note This report is only available in a check processing environment To access the Check Summary report filter click Reports on the menu bar Click the Check option Click the Summary Report option You may also click the Reports icon on the Icon Bar see page 129 and then select Check Summary from the Report Type drop down list 15 xi Report Type Check Summary Print To Screen Printer File Report Filters Start 572172003 12 00 00 AM End 572172003 11 59 00 PM Member Eee Card Type fA v Cad O Result Approved 7 User ID OT Batch Ticket
34. Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total sale amount is known at the time of transaction A Sale with Gratuity including a known gratuity amount This transaction should be used when both the actual gratuity amount and the total sale amount are known at the time of transaction A Pre auth including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total pre auth amount is Known at the time of transaction A Post auth including a known gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Pre Auth transaction has been processed A Gratuity after a Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Sale including an estimated gratuity amount transaction has been processed A Gratuity adjustment This transaction allows you to change a gratuity amount after one has already been established PCCharge can also be configured to require that a two character Server ID be entered at the time the transaction is processed The Server ID entered is then associated with that transaction and can be referenced from the Restaurant Detail or Restaurant Pre Settle reports see pages 242 and 241 Usin
35. This feature is utilized by third party integrated software Leave this option unchecked unless otherwise instructed by the developers of your integrated software or a PCCharge Technical Support Representative Prompt for Visa Bill Payment Default Checked If this option is checked and the active processor is either NPC or TSYS Acquiring Solutions VISA PCCharge will display a prompt during a transaction asking if it is a bill payment transaction For more information on bill payment consult the Notes for these processors in the PCCharge Appendices Verify Amount Before Processing Default Unchecked If this option is checked PCCharge will display a prompt to verify the amount before processing Cards Accepted Visa MasterCard and Private Label Cards are checked by default All other options are unchecked by default Some credit card processing companies will authorize a credit card transaction even if your company s account is not set up to process that type of credit card However transactions for that card type will not be settled If your company s account is not set up to process transactions for a particular type of credit card and you want to avoid any accidental authorizations of that card type uncheck the option that applies to that card type Example Your company s credit card processing account is not set up to process American Express cards but your credit card processing company authorizes them anywa
36. be recovered Repair Compact Database to clean and repair your database These two f Database keep your database structured and compact Yo features after you perform a Void Sale transaction Simple Explanation The Repair Compact database functions allow you together Always perform a Repair Database first We HIGHLY recommend that you regularly use these features in order to help unctions should be used followed by a Compact u should also use these gr Note These two functions should be used together Always perform a Repair Database first followed by a Compact Database Repairing and Compacting the PCCharge 1 To access the Repair Database function of PCCharge c Database ick Utilities on the menu bar Click the Repair Database option PCCharge will take a few moments to repair your database depending on its size 2 PCCharge will notify you when the process is complete Cl ick the OK Button 3 To access the Compact Database function of PCCharge click Utilities on the menu bar Click the Compact Database option PCCharge wil compact your database depending on its size 4 PCCharge will notify you when the process is complete Cl take a few moments to ick the OK Button Your database has now been repaired and compacted Again we HIGHLY recommend that you regularly use these features in order to help keep your database structured and comp
37. bed in the PCCharge Appendices WARNING This step is vitally important Failure to complete the required extended information in this section may prevent you from processing transactions 2 After you ve entered all data required including any advanced or extended data click the OK button to exit the Extended Data Fields window 3 PCCharge will display the Check Services Setup window Click Next to exit the Check Services Setup window 4 This completes the setup of your check services company Continue on to the next section EBT Processing Company Setup EBT Processing Company Setup your EBT card processing account number in PCCharge If you don t need this ability click the Next button and skip ahead to the section Gift Card Processing Company Setup see page 71 Simple Explanation This EBT Card Setup window allows you to set up This is the information that identifies your payment processing account You should have received these numbers from your bank or your merchant service provider Different payment processing companies may refer to these numbers by different names but PCCharge refers to them all as Electronic Benefits Company Numbers PCCharge Payment Server Merchant Setup Wizard _ i The next step is to specify which company if any you will be using to process Electronic Benefit transactions EBT Processing Company z EBT Company Number Terminal ID Working Key m Ph
38. dial is the ability to dial directly to American Express for authorizations on AMEX cards Split settle is the ability to connect directly to American Express to settle AMEX card transactions Both split dial and split settle will typically get lower per transaction rates on American Express transactions If you need split dial settle consult the following instructions Otherwise skip ahead to the section Debit Card Company Setup see page 62 There are some potential issues to keep in mind when processing via split dial e Since PCCharge is connecting to two different processing companies there is a greater chance of modem problems due to the fact that the two companies have different modem configurations e Processing times could be longer depending on your method of processing American Express Split Dial Setup e Note The AMEX Split Dial Setup window allows you to enter your business s American Express processing information American Express will authorize your AMEX transactions directly Your Visa MasterCard processing company will still settle the transactions unless you enable AMEX settle as described in the next section AMEX Settle Setup If you do not need to set up split dial skip ahead to the section Debit Card Company Setup see page 62 e Note The dial up version of PCCharge s AMEX Settle feature is not available in this version of PCCharge Settlement is still available via TC
39. firewall in order to process Internet transactions If you are using TSYS Acquiring Solutions VISA open port 5003 If you are using Nova now Elavon open port 8100 If you are using BAMS FACTS Tandem NPC open port 5300 If you are using Heartland Payment Systems open ports 22341 and 22342 If you are using any other processor via TCP IP Internet you will need to open port 443 Why won t my modem work Most financial institutions require that transactions be processed via modem communication at 1200 baud with no data compression 7 even 1 Software modems typically cannot step down to 1200 baud for the transactions to be completed Software modems use the Windows operating system and the computer s processor to handle data transfer This data transfer is usually compressed by the modem driver software and thus cannot be passed back and forth between our software and the processor This is not a fault of the PCCharge software but a lack of ability for the modem to pass the transaction information in the required format of the processor Hardware modems rely on the actual modem to handle the data transfer between the software and the processor This hardware handling of the data by the modem does not require the software compression associated with Win Soft modems Thus the data can be sent uncompressed in the proper format What information do I need to enter for a regular transaction The only information required to process a cre
40. for that particular day WARNING You should not attempt to access any other PCCharge functions reports batch settlement closure while you are processing a transaction or are waiting for a response from your processing company Doing so may negatively affect your transaction results 3 After you have completed processing transactions for the day it is time to prepare for closure settlement of your batch Using PCCharge view or print out your Credit Card Detail report for the day Set the Result to Approved Make sure that you look at the report for the appropriate Merchant the one you used to process the transactions to be closed settled Consult the section Credit Card Detail for instructions on how to view use this report see page 232 If you are using a terminal based processor you can use the Pre Settle report as well 4 Now examine the report Does the report look correct Do the totals look correct Does the number of transactions look correct If the report does not check out set the Result of the Credit Card Detail to All transactions and view or print out a new copy of the report You should try to resolve any discrepancies you find before attempting to close settle your batch 5 Once you ve resolved any discrepancies you may have found you are ready for batch closure settlement Is your account set to close settle your transactions automatically or do you need to manually close settle your transactio
41. for the printer selected in the Report Printer field 4 Review the configuration window and make sure the correct settings have been configured for your printer You may want to refer to your printer s documentation Click the Print button when you re done to return to the Report Printer Setup window 5 The Configure Contract button configures contracts printed for PCCharge s recurring billing functionality It does not apply to standard report printer setup so you may safely ignore it for now 6 Click the OK button to return to the main PCCharge window You may now print out a test report using the instructions given in the section Reports see page 226 or you may proceed to the next section Receipt Printer Setup see page 109 Receipt Printer Setup Windows compatible printer or a receipt printer to print PCCharge receipts If you do not have a printer or you simply do not want to print receipts leave this window set to its default settings as shown below and skip ahead to the section Cashier Privileges Setup see page 115 Simple Explanation This window allows you to set up a standard MiReceipt Printer Setup a Ix Printer ee d Cancel Printer Type Standard Printer Roll Printer eee m Orientation Receipt Options Print o of Copies Configure o i Portrait J Print Receipts for Pre Auths Books V Secure Receipts ea JV Print Receipts for Gratuities ata Land
42. in full force and effect All notices demands or consents required or permitted hereunder shall be in writing and shall be delivered in person or sent via overnight delivery or certified mail to the respective parties Notices for VeriFone shall be sent to VeriFone s General Counsel at 2099 Gateway Place Suite 600 San J ose CA 95110 or such other address as shall have been given to Licensee in writing Notices for Licensee shall be sent to the address in VeriFone s customer database or such other address as shall have been given to VeriFone in writing Such notices shall be deemed effective upon the earliest to occur of a actual delivery or b three days after mailing addressed and postage prepaid return receipt requested Rev Date 2 25 10 Table of Contents Noti ecaa raaa aia ra a aaie 2 Software License sssssnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn S Introduction ssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn LL Important Security Notice ssssssssssssunnununnnnnnnnnnnna 12 Introduction dnd Scope a apee EAE E aE OEE A tae tater OA EE EEA 12 Applicability geti certs ree anoe Eaa ste neina eE AEA IEAA E OAT A TONA EE AAA Toine 12 Distribution a d Updates iii itenim eiie eniu aa aa ae E aE A EET 12 What Does PA DSS Mean to YOu cicsienciseiavrtines aoetiaiacisintgdteenisaaaueencedens 13 Third Party Applicationsss inienn niata enetan netii eni ioe ity 13 PA DSS GuideliNeS cissciccissisestsinawaiicai
43. is CVV2 CVC2 CID CVV2 Visa s Card Validation Value CVC2 MasterCard s Card Verification Code and CID American Express and Discover s Card Identification are fraud prevention services for card not present environments or non swiped transactions During a transaction the 3 or 4 digit security code that you manually enter into PCCharge is compared to what is on record for that credit card PCCharge receives the CVV2 CVC2 CID response and displays it after the transaction is processed You can either make business decisions for individual transactions or you can use the Card Verification Setup window and configure PCCharge to automatically filter out those transactions whose CVV2 CVC2 CID responses are unacceptable to you For Visa MasterCard and Discover credit cards look on the back of the card The last three digits of the string of numbers below the magnetic strip are the numbers you would type into PCCharge during a transaction For American Express credit cards look on the front of the card The four digit number above the account number is what you would type into PCCharge during a transaction CID 1234 o000 ooo00 oooo Cvv icvc CVV2 CVC2 CID Response Descriptions e Match CVV2 CVC2 CID match e No Match CVV2 CVC2 CID mismatch e Not Processed Either the expiration date was not provided or the card does not have a CVV2 CVC2 CID value e Not Present on Card Issuer indicates that the CVV
44. long PCCharge waits for input from the check reader You should not change the default value unless you are experiencing difficulties with your device Select the parity that the check reader uses the default setting is Even This information should be provided by your device s documentation e Select the data bits setting appropriate for your check reader the default setting is 7 This information should be provided by your device s documentation 5 Click OK to save these settings and return to the main PCCharge window You may now perform a test transaction using your device see page 89 or you may skip ahead to the section PIN Pad Setup see page 103 Tested Check Readers We test PCCharge with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of PCCharge please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in PCCharge use the default settings listed above Manufacturer Product eN Check Check and card swipe device Set up X X X in PCCharge as Ingenico eN Check 2500 2500 Set up in PCCharge as RDM EC5002i e Parity None eN Enek e Data Bits 8 2600 must Check th ti Ingenico beinRDM xIx x eck the section on your processing company in App
45. looking at the Batch Details bottom right of the window that appear when you select a file When the correct Batch File is selected click the button Display is Open Batch Editor xj Exp Date Approval Void 05 21 03 4000000000000000 TESTVI 05 21 03 4000000000000000 TESTI Close 05 21 03 4000000000000000 TESTVI 05 21 03 4000000000000000 TESTVI 05 21 03 4000000000000000 TESTVI Batch Details 05 22 03 4000000000000000 TESTVI Date 05 22 03 Count 6 Total fi05 00 PCCharge will display the Batch File Details window To void a transaction you must first select the row s containing the transaction s you want to void e You can select multiple transactions by holding down the Ctrl key on your keyboard while clicking on the transactions you wish to select e To select a range of transactions click the first transaction you want to select Next hold down the Shift key on your keyboard while clicking on the last transaction you wish to select can be above or below the first transaction After you ve selected the transaction s you want to void click the button Void The selected transactions will be removed from your batch and so will not settle g Note Only a portion of the batch table is displayed at one time To view the entire table use the horizontal and vertical scroll bars found at the bottom and right of the table when applicable Number This field displays the transaction s PCCharge seq
46. manually installed Prior to beginning the installation process please complete the following steps to access the PCCharge Maitre D Plug in Setup Guide e Click your Windows Start button and then click the word Run e Click the Browse button e Click the drop down arrow to the right of the Files of Type field near the bottom of this window Select All Files e Click the drop down arrow to the right of the Look In field near the top of this window Select your CD ROM drive e Look for the folder Pos_PLUGINS Double click it to open it Double click the file Maitre D_Plug in_Instructions pdf e This will open the Adobe Acrobat version of the PCCharge Maitre D Plug in Setup Guide Please refer to this document as you go through the PCCharge Maitre D Plug in installation process You may either print out this document or you may keep a copy of it open on your Windows desktop 3 You may complete the following steps to access the PCCharge Maitre D Plug in installation program e Click your Windows Start button and then click the word Run e Click the Browse button e Click the drop down arrow to the right of the Look In field near the top of this window e Select your CD ROM drive e Look for the folder POS_PLUGINS Double click it to open it e Double click the file Maitre D_Plug in_Setup exe 4 The PCCharge Maitre D Plug in installation program will appear Complete all the directions provided and remember to refer
47. may not copy the VeriFone Software onto any public network Licensee shall have no right to obtain source code for the VeriFone Software by any means Licensee shall not reverse engineer decompile disassemble translate modify alter or change the VeriFone Software or any part thereof without the prior express written consent of VeriFone except to the extent that the foregoing restriction is expressly prohibited by applicable law Licensee shall have no right to market distribute sell assign pledge sublicense lease deliver or otherwise transfer the VeriFone Software Licensee shall not obfuscate or remove from the VeriFone Software or alter any of VeriFone s trademarks trade names logos patent or copyright notices or other notices or markings or add any other notices or markings to the VeriFone Software without the prior express written consent of VeriFone Licensee shall duplicate all such proprietary rights notices on all copies of the VeriFone Software permitted to be made hereunder SUPPORT You must purchase support for the VeriFone Software at time of initial purchase Support services shall commence on the earlier of a the date of initial activation of the VeriFone Software or b one 1 year from date of original shipment of the VeriFone Software by VeriFone to you or your reseller if you have purchased through a reseller Support shall be provided in accordance with VeriFone s then current support policies and proc
48. must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up Manufacturer Product VeriFone PCCharge Performer SC 5000 MAC Set up in PCCharge as VeriFone SC 5000 MAC Canadian debit processing only e Baud 9600 e Parity None e Data Bits 8 e Time Out 4 VeriFone PCCharge Performer SC 5000 DUKPT Set up in PCCharge as VeriFone SC 5000 American debit processing only e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone VSP200 This device is only compatible with the Elavon payment processing network Set up in PCCharge as VeriFone V 810 American debit processing only e Baud 9600 e Parity Even e Data Bits 7 e Time Out 4 VeriFone v 810 MAC Set up in PCCharge as VeriFone V 810 MAC Canadian debit processing only e Baud 9600 e Parity None e Data Bits 8 e Time Out 4 VeriFone V 810 Set up in PCCharge as VeriFone v 810 American debit processing only e Baud 9600 e Parity Even e Data Bits 7 e Time Out 4 Note for Windows 7 and 2008 Users Windows 7 and 2008 have been tested to work with all VeriFone PP1000se devices with part numbers higher than 170 Example P003 180 02 USA Windows 7 and 2008 have also been tested to work with VeriFone PP1000se U
49. not delete or rename this user unless directed to do so by Technical Support Deleting or renaming this user may result in PCCharge not being able to process transactions 1 Click Setup on the menu bar Click the Users option 2 Select the user you want to delete Click the Remove button 3 PCCharge will prompt you to insert your configuration disk into your floppy drive Do so and click OK If you do not have a configuration disk you may click Cancel 4 Click the OK button to exit the Users window e Note After removing a user your maximum number of users will remain the same You can add a new user to take the place of the one you just removed Private Label Card Setup Simple Explanation The Private Label Card Setup window allows you to activate and configure PCCharge s ability to handle process label card transactions Private label cards are credit cards that are not issued by major issuers like Visa MasterCard American Express Discover etc Private label cards are typically issued by department stores large chain stores and specialty chain stores If you need to accept private label cards first check with your merchant service provider or processing company to make sure your account is configured to accept private label cards Next follow the instructions given below If you DO NOT need to accept private label cards skip ahead to the section Remove TID Number see page 124
50. of what that means contact one of the following e Whoever maintains your business computer systems e The technical support department of your computer s manufacturer Note If you plan to use PCCharge in combination with the PCCharge oe Maitre D Plug in note that the plug in should be installed after completing the standard PCCharge installation process After PCCharge has been installed and set up you may refer to the section Maitre D Plug in see page 249 Insert the PCCharge CD into the CD ROM drive of your computer The PCCharge Installation Menu should automatically appear This menu allows you to install PCCharge view PCCharge support information and access the PCCharge documentation You can explore this menu at any time prior to or following PCCharge installation For now just click the PCCharge Payment Server button Next click the Install Payment Server button to begin the PCCharge installation process Note If the PCCharge Installation Menu does not automatically appear oe your copy of Windows may be set up to not allow auto run of CD ROMs If so you ll need to manually access the PCCharge Installation Menu Click your Windows Start button and then click Run Click the Browse button Click the drop down list to the right of the Look In field Select your CD ROM drive Double click the file cD_Start exe The PCCharge Installation Menu will appear Windows 7 Vista and 2008 Server Use
51. offer and will not be available again whether you click OK to proceed with the download or Cancel to skip it If you decide to proceed with the download please make sure that you have an active Internet connection available prior to clicking the OK button If you clicked Cancel you may proceed to the next section Do you have a Configuration Disk If you clicked OK PCCharge will take a few moments to download the update files When the download is complete PCCharge will announce the successful completion and will inform you of the name and location of the update file Make note of this information Click OK and PCCharge will shut down Using your keyboard press the Windows key A usually near the space bar and the letter E at the same time This will open Windows Explorer Now browse to the location of the update file as reported to you by PCCharge Double click the file once you ve found it to start the installation process You may now follow the steps in the next section Installation beginning with the step Welcome see page 27 Do you have a Configuration Disk PCCharge Payment Server will now ask if you have a Configuration Disk Did you get a companion disk 3 inch floppy disk or CD with the installation CD It may be labeled Configuration Disk or License Disk 6 10 11 If you did NOT receive a companion floppy disk with your copy of PCCharge click the No button and proceed to the section Entering
52. older transactions and therefore cannot determine whether these transactions are ready for archiving e f you DO NOT check this box PCCharge will only archive those transactions that are post 5 6 and that are older than the date found in the box labeled Archive transactions dated prior to e f you DO check the box labeled Archive Pre 5 6 Transactions PCCharge will archive pre 5 6 transactions even though it cannot determine their status If you decide to check this box we HIGHLY recommend that first you back up your PCCharge directory Secondly use the reports and make sure that there are no open Pre Auths awaiting a Post Auth Settle close any open batches You may then proceed with archiving pre 5 6 transactions By default PCCharge deposits database archives into the backup directory in the main PCCharge directory as displayed in the field Archive Location Most users should accept this default but you may specify a different directory by typing it in or by using the Browse button PCCharge will not archive transactions that are older than the date in the box labeled Archive transactions dated prior to By default this amounts to 90 days Most users should accept this default but you may specify a different length of time by entering a cutoff date in the box labeled Archive transactions dated prior to You may also select a date by using the Select Date button Note Although you are indicating a specific date PCCharge d
53. select Debit Summary from the Report Type drop down list e Note This report is only available in a debit processing environment ioj xi Report Type Debit Summary Print To Screen Printer C File Report Filters Start 6 4 2003 12 00 00 AM End 6 7 4 72003 11 59 00 PM Member sis Card Type aoo Card ss Result Approved User ID Es Batch as Ticket rt Amount 7 Merchant wv In the Report Filters area you can select the Start and End dates the User ID that processed the transactions the Result of transactions processed the Ticket and the Amount Click the OK button to view print save the report EBT Summary The EBT Summary is a summary of your EBT transaction history To access this window click Reports on the menu bar Click the EBT option You may also click the Reports icon on the Icon Bar see page 129 and then select EBT Summary from the Report Type drop down list Note This report is only available in an EBT processing environment 15 x Report Type EBT Summary Print To Screen Printer C File Report Filters Start 6 4 2003 12 00 00 AM End 6 7 4 72003 11 59 00 PM Member sis Card Type aoo Card ss Result Approved User ID Es Batch as Ticket rt Amount 7 Merchant wv In the Report Filters area
54. separate computers connecting to the central PCCharge Payment Server installation using either PCCharge Client or some third party software integrated with PCCharge Most users do not need to access this window If you are in such a situation and need to set up PCCharge user licenses follow the instructions given in this section Otherwise proceed to the next section Private Label Card Setup see page 122 TE x Maximum Users 1 m User Information Userl Cancel Remove bh User M Show at Startup e Note When Show at Startup option is checked the User that is highlighted in the User Information box will be used as the default user this PCCharge location Adding a User 1 Click Setup on the menu bar Click the Users option Type in a unique user name in the box labeled User Click the Add button 2 If you don t already have user licenses registered for this copy of PCCharge you ll be warned that the maximum number of users has been exceeded If you receive this warning click Yes PCCharge will prompt you to enter a security code This number is available from PCCharge Technical Support or you can go to register pccharge com to get the security code online You will need an additional user serial number as well as the system code for either option 3 Click the OK button to exit the Users window Deleting a User WARNING The default user is User1 You should
55. that the batch management tools are not limited to dealing with just this scenario they are flexible tools and can be used to correct a wide range of batch settlement issues Simple Explanation This section gives a typical usage scenario for the The sections Open Amex Batch Editor Amex Batch Archive Settle Amex Batch and View Amex Results give descriptions of each of the batch management tools see pages 214 215 and 216 Void Amex Transactions 1 The Amex Batch Management tools provide an easy way of voiding multiple transactions through a point and click interface First determine which transactions need to be voided You can review the Amex transactions in your open Amex batch by viewing the Pre Settle Report To access the Pre Settle Report in PCCharge click Batch gt Amex Batch Management gt Settle Amex Batch Select the merchant account whose open Amex batch you wish to edit and click OK When the Settle Batch window appears click the button Pre Settle Report in the Amex section Review those transactions listed on the Pre Settle Report Use this report to clearly identify those transactions you want to Void Once you ve identified the transaction s you want to Void close the Pre Settle Report window To access the Open Amex Batch Editor click Batch gt Amex Batch Management gt Open Amex Batch Editor Select the merchant account whose open Amex batch you wish to edit and click OK 5 You should now se
56. the Batch by one e Settle the batch e You have now completely resolved your indeterminate batch and may continue with normal transaction processing RB Rejected Batch Error 1 During settlement PCCharge may receive and report an RB error from the processing company An RB rejected batch error usually means that the batch has been rejected because of a specific transaction within the batch Example RB 12345678 the actual numbers that follow RB will vary Shut down PCCharge and start up the Batch Management Utility Click the button Indeterminate PCCharge will display any indeterminate batches in the Batch Files section of this utility Select the Batch File for the batch that had the RB error You can differentiate between Batch Files by looking at the Batch Details bottom right of the window that appear when you select a file When the correct Batch File is selected click the button Batch Report Review the transactions listed on the batch report Look for anything odd or out of place Look for any card types processed that your account is not set up to process Example AMEX DISC etc The RB error itself may give some indication as to which transaction caused the error Once you ve identified the transaction s you think may have caused the RB error close the batch report This should return you to the Batch Management Utility Click the Display button You should now select the transaction s you think may hav
57. the program is executed This is because most users will use the Payment Server in conjunction with some other software and will not need to access the PCCharge interface If you re going to use Payment Server directly then you ll want to enable the user interface to show up all the time To enable the user interface to always appear onscreen you ll have to manually edit the PCCharge Payment Server shortcut Enabling the User Interface 1 Click the Windows Start button Click Programs or All Programs Click VeriFone Click PCCharge Payment Server 2 Right click the PCCharge Payment Server shortcut A menu will appear listing several options Left click Properties 3 PCCharge Payment Server Properties will appear onscreen and the Shortcut tab should be shown as selected 4 Add ui to the end of the program location shown in the Target tab There must be a space between ui and the last quote Example C Program Files Active Charge Active Charge exe ui 5 Click OK PCCharge Payment Server will now start up with its user interface displayed Download Latest Setup Version When PCCharge is initially started you will be asked if you want to download the latest version of PCCharge This is a one time offer given to new installations of PCCharge It is intended to help ensure that all users have the latest version regardless of where or when it was originally purchased 1 WARNING This is only a one time
58. to activate PCCharge s input output logging function which will create a og file for use by Technical Support You may choose to have PCCharge maintain a backup of this file and you may also limit the size of these files w System Log Settings E 0 x Communications Logfile Settings IV Create Loofile pcc File JV Backup Loafile pec File Logfile pcc Purge Size 54299 KB Archive Old Backups Archive Files Older Than p Days r 0Debug Log Settings I Backup l0Debug Log File ODebug Log Purge Size Jongg KB P Archive Old Backups Archive Files Older Than fo Days User Log Settings Backup User Log P Archive Old Backups Archive Files Older Than fo Days Error Log Settings Backup Error Log Error Log Purge Size I Archive Old Backups Archive Files Older Than fo Days Communications Logfile Settings Create Logfile pcc File Default Checked Instructs PCCharge to create a communication log file to be used for troubleshooting purposes Backup Logfile pcc File Default Unchecked Check this box to have PCCharge maintain seven days worth of backup log files These backup files will use a naming convention of File_MMDDYYYY_HHMMSS pcc Example Logfile_07252008 _121455 pcc This option is not accessible unless Create Log File is checked Archive Old Backups Default Unchecked Check this box to have PCCharge archive old log files Logfile pcc Purge Size
59. to see what method is available and what method best suits your needs There are four main types of EBT card transactions The types are based on the kind of benefit being processed For instance if you are processing a transaction with food stamps you will want to use the transaction type called Food Stamps The reason for the different types of transactions is that there are different rules governing each type of benefit 1 Cash Use this transaction type if you are processing a transaction with an EBT card that was issued for a social security payment 2 Food Stamp Use this transaction type if you are processing a food stamp transaction and want to take money from the EBT cardholder s account 3 Food Stamp Credit Use this transaction type if you are processing a food stamp transaction and want to deposit money into the EBT cardholder s account 4 Account Inquiry This transaction allows you to inquire into a customer s account There are two additional types available for certain EBT processing companies 5 Balance Inquiry This action is used to determine the balance on an EBT card 6 Reversal This action is used to fully or partially up to the full dollar amount reverse an EBT Sale transaction In a host environment this can only be done if it is the next transaction after the transaction being reversed Cash EBT Transactions All transactions that are not food stamp transactions are processed as Cash EBT tr
60. to select can be above or below the first transaction After you ve selected the transaction s you want to void click the button Void To access the Open Amex Batch Editor window click Batch on the menu bar Click the Batch Management option Click the Open Amex Batch Editor option Select the merchant account whose open batch you wish to edit and click OK i Amex Batch Editor x Card Number 7892 05 22 03 370000000000000 1203 7894 05 22 03 370000000000000 1203 Batch Details Date 05 09 03 _ Time 09 45 01 Count p Total 200 Void Click this button to have PCCharge attempt to void any selected transactions Close Click this button to close the Open Amex Batch Editor window Batch Table Simple Explanation Only a portion of the batch table is displayed at one time To view the entire table use the horizontal and vertical scroll bars found at the bottom and right of the table when applicable Sequence Number This field displays the transaction s PCCharge sequence number Date This field displays the date the transaction was processed Time This field displays the time the transaction was processed Card Number This field displays card number processed during the transaction Expiration Date This field displays expiration date of the card number processed during the transaction Approval Code This field displays the approval code received for the transaction if ap
61. to your processing company via a dial up modem connection these are the phone numbers that PCCharge will use If your merchant service provider has supplied with alternate authorization phone numbers enter the new alternate phone numbers into the Primary Phone and Secondary Phone fields Select the Check Service that your account has been set up to handle Not all check services companies offer the same check services e MICR Select this option if your account has been set up to verify MICR data Magnetic Ink Character Recognition is a character recognition system that uses special ink and characters This service uses the check writer s bank routing and account numbers written in MICR to verify that the check is authentic e Checks on Delivery Select this option if your account has been set up for the checks on delivery service This service allows merchants to get check authorizations by supplying the customer s personal information or check information The merchandise is then delivered and the physical check is presented upon delivery e Driver s License Select this option if your account has been set up for the driver s license verification service This service helps merchants to confirm that check authorizations are legitimate by verifying the customer s driver s license information and comparing it to what s on record for that customer e Double ID Select this option if your account has been set up for the double id
62. will not be overwritten Click OK if you wish to continue PCCharge will prompt you to insert your configuration disk You may insert the CD or floppy configuration disk that you received with PCCharge or you may insert a more recent configuration disk that you personally created using PCCharge Click OK when ready and PCCharge will restore your merchant account information from that disk Backup Restore Simple Explanation PCCharge provides users with the ability to back up and restore critical user information and transaction records We HIGHLY recommend that you regularly use this feature in order to help secure your payment processing data in case of system failure accidental deletion etc PCCharge s backup files restoration information contain your merchant account information and your PCCharge database If you regularly maintain your restoration information all you would have to do in the event of catastrophic data loss would be to reinstall PCCharge and use this feature to retrieve your restoration information Additionally you can use this feature of PCCharge should you ever need to move your copy of PCCharge from one computer to another computer The sub section Transferring PCCharge to a Different Computer found later in this Backup Restore section gives instructions on this procedure Note We HIGHLY recommend that you not back up to your own hard drive e as this defeats the purpose of a backu
63. you can select the Start and End dates the User ID that processed the transactions the Result of transactions processed the Ticket and the Amount Click the OK button to view print save the report Restaurant Pre Settle This report shows a line by line report of transactions and gratuity amounts for those transactions The transactions are grouped by Server ID if one is specified This report shows those gratuity transactions waiting to be finalized or completed Note This report is only available when the business type of your processing company s account is set to Restaurant To access this window click Reports on the menu bar Click the Report Filter option Select Restaurant Pre Settle from the Report Type drop down list You may also click the Reports icon on the Icon Bar see page 129 and then select Restaurant Pre Settle from the Report Type drop down list Report Type Restaurant Pre Settle Print To ixi Screen Printer File Report Filters 6 4 2003 12 00 00 4M v End 6747 F SeverID CadTy fal Y Cad O Result User ID a Batch Tikt U0 Amount Merchant faj In the Report Filters area you can select the Server ID the Card Card the User ID that processed the transactions the Ticket and the Merchant Click the OK button to view print save the report Restaurant Detail This report shows a line by line re
64. your restoration information from multiple disks if the data was originally spanned across multiple disks Most users should leave this option checked If you uncheck the option labeled Prompt to Overwrite Files PCCharge will overwrite any files in your PCCharge directory with whatever is contained within your restoration information Click the Restore button A window titled Restore Data Files from will appear 5 Browse to the location of the backup file you wish to use named BACKUP ZIP by default Click the Open button to initiate the restoration process PCCharge will begin to unpack your restoration information into the PCCharge installation directory You may be prompted to insert additional disks if the original backup spanned several disks Once the restoration process has completed shut down and restart PCCharge You may now proceed with processing transactions Transferring PCCharge to a Different Computer Note This procedure will not allow you to use PCCharge on two different oe computers This procedure only allows you to transfer your installation of PCCharge from one computer to a different one 1 Start your copy of PCCharge on the old computer 2 The person who normally settles closes batches should complete this step Settle or close any batches you may have that are open To do so Click Transactions on the PCCharge menu bar near the top of the PCCharge main screen Click End of Day
65. 2 CVC2 CID data should be present on the card but the merchant has indicated that the CVV2 CVC2 CID data is not present on the card e Issuer Not Certified Issuer has not certified for CVV2 CVC2 CID or issuer has not provided Visa MasterCard with the CVV2 CVC2 CID encryption keys e Server Did Not Respond System is unavailable or timed out CVV2 CVC2 CID Usage Scenarios The following usage scenarios will give you examples that you can use as a basis when configuring your own Card Verification Setup window CVV2 CVC2 CID Usage Scenario 1 1 In this example all the options in the Card Verification Setup window HAVE NOT been checked 2 You manually enter not using a card reader a 10 credit card sale transaction into PCCharge including the incorrect Card Verification Value 3 PCCharge connects to your processing company and receives a Result of NOT CAPTURED and a CVV Response of Cvv2 No Match 4 WARNING Even though the PCCharge Result is cvv2 No Match the card s limit to buy has been reduced This means that the customer s credit limit has been temporarily reduced by 10 in this case even though the transaction funds will not actually be transferred from the customer s account to your account This scenario should illustrate the care that should be taken in unchecking options in the Card Verification Setup window You must make a business decision on whether or not it is beneficial for you to unche
66. 3 Click the Process or View List button The Select Transaction window will appear fy Select Transaction xX Number Amount Station 1014 2 00 Useri 5439 TestMember 1015 2 00 Useri 5439 4 Choose the transaction you want to void by clicking its row 5 Click the Select button 6 PCCharge will return to the Credit Card Transactions window and automatically fill out that screen with the necessary details of the original Credit transaction Click Process once more PCCharge will contact the processing company and attempt to process the transaction Note The Select Transaction window can be used with any credit card oe processing company whether host based or terminal based However PCCharge cannot know if individual transactions have been closed when using host based processing companies since closure happens at the host Therefore all host based credit card transactions present in the database will be shown here whether or not the host has closed them Select Transaction Column Headings The following descriptions are given for those column headings present in the table in the Select Transaction window TroutD This field displays the TroutD transaction routing ID number assigned to the transaction by PCCharge Individual Sales are each assigned their own TroutD Any follow up transaction performed on the original Sale is assigned the same TroutD as the original Sale Entering the TroutD i
67. All is selected as the Merchant then all transactions processed with all merchant numbers registered with PCCharge will be used to generate the report Card Type Default All Select a card type All transactions processed with the selected card type will be used to generate the report If All is selected as the Card Type then all transactions processed with all card types will be used to generate the report Status Default Approved Select the result of a transaction Approved or Declined All transactions processed with the selected status will be used to generate the report If All is selected as the Status then all transactions processed regardless of status will be used to generate the report Batch Enter a batch number All transactions processed within the selected batch will be used to generate the report Enter the exact batch number used for the original transaction s Amount Enter an amount All transactions processed for the selected amount will be used to generate the report Enter the exact amount used in the original transaction s Viewing a Report ActiveCharge arepTransDetaited ActiveReport lOl x S pa OG Q Poewan z x ofr O Bek OI ve PU Rees Oe ee oe ce or ee es en ee Chee cee ee See eee eee ee af PT Credit Card Detail Report Wedrarsday Mey 21 2005 P15 HPM ene a ee eee mo Trek fer Lloret 9000A Dats report wes generated wing Mee foll
68. Check Guarantee Guarantee first performs a Check Verification and then guarantees that the funds are available regardless of how much money is actually in the check writer s account All about Check Conversion Truncation Check Conversion Truncation is one of the newer developments in electronic payment processing It is a process by which a checking account is immediately debited electronically Processing a check conversion is a two step process 1 Process whatever check Sale transactions you have for that particular day 2 As with credit cards there is secondary transmission of information needed to complete a transaction This is called Truncation Close Note The important thing to remember is that without re transmission of oe the check information you will not receive your money Every day that you perform truncations you should perform a truncation close after all transactions are complete Check Conversion Up Close Check Conversion takes verifying one step further The first step is to verify guarantee the check The second step is to have the funds electronically moved from your customer s checking account to yours There are a few different types of check truncation conversion transactions We often refer to the different types of transactions as actions Here is a list of actions with general descriptions 1 Verify This action allows you to verify that a checking account exists for your custome
69. Credit Card Detail option You may also click the Reports icon on the Icon Bar see page 129 and then select Credit Card Detail from the Report Type drop down list ioj xi Report Type Credit Card Detail Print To Screen Printer File Report Filters Start 6 7 4 72003 12 00 00 AM End 6 4 72003 11 59 00 PM Member E Card Type ja Card Result Approved gt User ID O Batch De Tikt O Amot Merchant faj Goe In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Result of the transactions processed the Amount and the Merchant Click the OK button to view print save the report AVS The AVS report shows your transaction history with the AVS response for each transaction To access the AVS report filter click Reports on the menu bar Click the Transactions option Click the AVS Report option You may also click the Reports icon on the Icon Bar see page 129 and then select AVS from the Report Type drop down list PE Report Type avs v Print To Screen Printer File Report Filters Start 5 7217 2003 12 00 00 AM x End 5 2142003 11 59 00 PM Member ss Card Type ja Card O O Result Approved F User ID Batch a Tikt 0 Amot Merchant faj Close
70. E A 75 Card Verification Setups eni ienien Aa ia n ivi e AAA EE ENOS 78 End of Merchant Setup Wizard ccce cece cece ttnt innn ntar rnrn raneren 81 Update Configuration Disk Aee e aE E e a AE sets E EEA 82 Simple Modem Setupia i accoiriniasicat Ee nena AE ENS ha A EER E ERA 84 Manual Modem Setupii cciidsisssnecs ouian EEE e e CERES VEERE EVEEN RN EEEE e Eia 85 Advanced Modem Setups sei sicecauacccurnnar O E EEE bara EET ENA NA 88 Performing Lest Transactions j s ncasun win tessanpa NoE AE OAE EEE a tag eben DETA 89 Basic Setup Completes ririri on innuni niini ni saaeatncaiadasbiaanisPeiaat isesanaanies 93 Continuing Setup s sssssssssssunnnunnnnnnnnnnnnnnnnnnnssnnns OF Devices Setup kerri Tu iur o niae hare e E Goat REO A E O A EA 95 Card Reader Setup sariini turira KoCEE LI sabsanenevevioas via Pane TATE ANEI GEENT 96 Check Reader Setup riren raine e sactisa kaani aA tates oiasaaa E RABEL NRERRE N tAE DNINE 101 PIN Pad Setupiisid no aani a aA EA VE CANARE TAR IR AAN te ae A ASNE 103 TouchScreen Set oerni eani E E A E EE S 107 Report Printer Setup rsrcrosicr ioiii orike ia En A ATEA E EEA 108 Receipt Printer Setupics comedies care ecia i A EEA EE AA U NET eerie 109 Example Receipt With COMMeNtsS c cece eee e cece eee teeta 114 Cashier Privileges Setups is isias cisacccieeiiseunsetaanatisiaiadsiaecias chiaaannesmadaaiveauaaniis 115 Users Setup viecctvtaiaats ei AEE aed uitier any Aleatadheva ange sailed S
71. EBT Card Setup window Click Next to exit the EBT Card Setup window 4 This completes the setup of your EBT card processing company Continue on to the next section Gift Card Processing Company Setup Gift Card Processing Company Setup Simple Explanation This Gift Card Setup window allows you to set up your gift card processing account number in PCCharge If you don t need this ability click the Next button and skip ahead to the section Company Information Setup see page 74 This is the information that identifies your payment processing account You should have received these numbers from your bank or your merchant service provider Different payment processing companies may refer to these numbers by different names but PCCharge refers to them all as Gift Card Company Numbers PCCharge Payment Server Merchant Setup Wizard Help Cancel lt Back E The next step is to specify which company if any you will be using to process Gift Card transactions m Gift Card Company x m Gift Card Company Number Terminal ID Phone Numbers Primary Phone Secondary Phone Finish 1 Review the section of the PCCharge Appendices specific to your gift card processing company there may be special information or instructions specific to your processing company 2 Click the small drop down arrow button to the right of the Gift Card Company field Select the gift
72. ESTI 4005 0019 1 00 Sale TESTI 4005 0019 100 00 Sale TESTVI 4005 0019 Audit The Audit report allows you to view actions performed by your cashiers It shows attempted logons functions accessed etc To access the Audit report filter click Reports on the menu bar Click the Audit option You may also click the Reports icon on the Icon Bar and then select Audit from the Report Type drop down list 51 x Report Type Print To Screen Printer C File r Report Filters Start 57872008 12 00 00 AM End 57872008 11 59 59 PM 7 Cashier Name Card Type f ll 7 Super Name Result pprove d User ID Batch Ticket Amount Bill Pay oO g Merchant fal gt e Enter the name of the cashier in the Cashier Name field e Or enter the name of the supervisor in the Supervisor Name field In the Report Filters area you can select the Start amp End date Click the OK button to view print save the report Cashier Name If you specify a Cashier Name then the audit report will only show the actions performed by that specific cashier Supervisor Name If you specify a Supervisor Name then the audit report will only show the actions authorized by that specific supervisor s override A supervisor is a cashier or the system user that has access to a function and grants access to that function to a cashier that does not have access C
73. HE VERIFONE SOFTWARE WILL BE SECURE UNINTERRUPTED OR ERROR FREE AND HEREBY DISCLAIMS ALL LIABILITY ON ACCOUNT THEREOF UNDER NO CIRCUMSTANCES DOES VERIFONE REPRESENT OR WARRANT THAT ALL PROGRAM ERRORS IN THE VERIFONE SOFTWARE CAN BE REMEDIED LIMITATIONS OF LIABILITY NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT EXCEPT TO THE EXTENT PROHIBITED BY LAW A VERIFONE SHALL HAVE NO LIABILITY TO LICENSEE OR ANY THIRD PARTY FOR SPECIAL INCIDENTAL INDIRECT EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS GOODWILL OR SAVINGS DOWNTIME OR DAMAGE TO LOSS OF OR REPLACEMENT OF SOFTWARE AND DATA RELATING IN ANY MANNER TO THE VERIFONE SOFTWARE WHETHER ARISING FROM CLAIMS BASED IN WARRANTY CONTRACT TORT OR OTHERWISE EVEN IF VERIFONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGE B IN ANY CASE VERIFONE S ENTIRE LIABILITY RELATING IN ANY MANNER TO THE VERIFONE SOFTWARE REGARDLESS OF THE FORM OR NATURE OF THE CLAIM SHALL BE LIMITED IN THE AGGREGATE TO THE FEES ACTUALLY PAID BY LICENSEE FOR LICENSING THE VERIFONE SOFTWARE UNDER THIS AGREEMENT OR 1000 IF NO FEES WERE PAID AND C VERIFONE SHALL NOT BE LIABLE FOR ANY CLAIMS OF THIRD PARTIES RELATING TO THE VERIFONE SOFTWARE AND LICENSEE SHALL DEFEND VERIFONE FROM AND INDEMNIFY AND HOLD VERIFONE HARMLESS AGAINST ALL SUCH CLAIMS THE LIMITATIONS CONTAINED IN SECTION 6 10 11 ABOVE AND THIS SECTION 7 ARE A FUNDAMENTAL
74. P IP Internet as described below Authorizations may be performed via dial up or TCP IP connection 1 To access the American Express Split Dial Setup window click Setup on the menu bar Click the Split Dial option then the American Express option AMEX Split Extended Data Fields American Express Financial Settlement Service Cancel Merchant Information Merchant SE Advanced Terminal ID 15 Business Type we Retail Enable Partial Auth Mail Order C Restaurant r Dial Up Information Primary Phone 1 800 874 0421 Secondary Phone fi 800 228 1082 2 If you want to authorize AMEX transactions directly through American Express instead of your Visa MasterCard processing company make sure that Authorize American Express Direct is checked 3 If you want to settle AMEX transactions directly through American Express instead of your Visa MasterCard processing company make sure that Financial Settlement Service is checked Note that you can use AMEX s Financial Settlement Service through PCCharge whether or not you authorize transactions directly through American Express Select your company s business type The business type that you select should match the information that American Express has on file for your account If you are unsure of this information check with whoever set you up to authorizer and or settle AMEX transactions Note Restaurant is not accessible as a AMEX set
75. PART OF THE BASIS OF VERIFONE S BARGAIN HEREUNDER AND VERIFONE WOULD NOT LICENSE THE VERIFONE SOFTWARE TO LICENSEE ABSENT SUCH LIMITATIONS TERMINATION VeriFone may terminate this Agreement upon notice to Licensee if Licensee breaches any of the terms in this Agreement fails to pay the applicable license fees for the VeriFone Software or upon termination of Licensee s business Upon termination for any reason whatsoever Licensee s license rights shall terminate and Licensee shall immediately destroy or return to VeriFone the VeriFone Software together with all copies in any form Upon request of VeriFone Licensee agrees to certify in writing that the VeriFone Software and all such copies have been destroyed or returned Notwithstanding anything to the contrary contained in this Agreement Sections 2 3 4 6 7 8 9 10 and 11 shall survive any expiration or termination of this Agreement U S GOVERNMENT RESTRICTED RIGHTS If the VeriFone Software is acquired by or on behalf of a unit or agency of the U S government this provision applies Licensee agrees that the VeriFone Software is delivered as Commercial computer software as defined in DFARS 252 227 7013 Oct 1998 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1987 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 J un 1987 whichever is applicable Licensee agrees that all the VeriFone Soft
76. PCCharge Payment Server Electronic Payment Processing Software Setup Guide and User s Manual Para VeriFone Copyright 2010 VeriFone Inc PCC 5 9 3 Notice Copyright 2010 VeriFone Inc All rights reserved VeriFone the VeriFone logo PAYware PAYware PC PAYware PC and PCCharge are registered trademarks of VeriFone Inc Other brand names or trademarks associated with VeriFone products and services are trademarks of VeriFone Inc All other brand names and trademarks appearing in this manual are the property of their respective holders VeriFone has attempted to ensure the accuracy of the contents of this Program Guide However this Program Guide may contain errors or omissions This Program Guide is supplied as is without any warranty of any kind either expressed or implied including the implied warranties of merchantability and fitness for a particular purpose In no event shall VeriFone be liable for any indirect special incidental or consequential damages including without limitation damages for loss of business profits or the like even if VeriFone or its representatives have been advised of the possibility of such damages VeriFone Inc 8001 Chatham Center Drive Suite 500 Savannah Georgia 31405 General Fax 912 527 4533 Technical Support 877 659 8981 Technical Support Fax 727 953 4110 www verifone com Printed in the United States of America No part of this publication may be copied distribute
77. Proceed with normal batch settle close steps You must settle close ALL open batches for ALL accounts before transferring otherwise data may be lost and money may not be transferred to your account s If your account is host based and set to auto close it is recommended that you transfer PCCharge after the auto close has taken place and before any new transactions are processed 3 Review the section System Requirements to make sure that the new computer meets those requirements see page 21 4 Install PCCharge on the new computer Follow the standard installation procedure as described in the section Installation see page 26 You do not need to start set up or configure PCCharge at this time 5 Return to the old computer Create a backup of your PCCharge files using the procedure described in the sub section Backing Up Your PCCharge Files found earlier in this Backup Restore section Make sure that whatever media you use to back up your PCCharge files can be accessed by the new computer 6 Return to the new computer Start PCCharge e Click No when asked if you have a configuration disk e Enter your PCCharge serial number e Click Cancel when the Configure Setup or Preferences window appears e Click OK when PCCharge warns that your credit card company is not set up 7 Restore your PCCharge files from the old computer using the procedure described in the sub section Restoring PCCharge Backup Files found ea
78. SB P N P003 190 02 WWE This device is powered solely by the USB cable unlike other PP1000se devices Note for All Windows 64 bit Users Only VeriFone PP1000se P N P003 180 02 USA was tested There is currently no 64 bit driver for the USB powered VeriFone PP1000se P N P003 190 02 WWE device as of 06 07 10 Touch Screen Setup Simple Explanation PCCharge no longer supports touch screens Leave this window set to its default setting as shown below with NONE selected and skip ahead to the next section Report Printer Setup see page 108 i Configure TouchScreen Information PoCo z Report Printer Setup Simple Explanation This window allows you to set up a standard Windows compatible printer to print PCCharge reports and contracts If you do not have a printer or you simply do not want to print reports leave this window set to its default setting as shown below and skip ahead to the next section Receipt Printer Setup see page 109 iReport printer setu aT m Report Printer rT z Configure Printer Configure Contract Cancel 1 Click Setup on the menu bar Click the Printer option Click the Report option 2 Click the small drop down arrow button to the right of the Report Printer field Select the printer that PCCharge will use to print reports and contracts 3 Click the Configure Printer button PCCharge will cause Windows to display the configuration window
79. SE OF THE SOFTWARE SHALL BE GOVERNED BY SUCH SIGNED LICENSE AGREEMENT 1 GRANT OF LICENSE Subject to the terms and conditions of this Agreement and Licensee s payment of the applicable license fees VeriFone hereby grants to Licensee a limited non transferable non exclusive license to use the VeriFone Software solely i in object executable code form ii on a single computer the Computer and iii for your internal use only You understand that You must comply with the VeriFone Software registration policies and the failure to comply with those policies may result in the disablement of the VeriFone Software The VeriFone Software is in use on a computer when it is loaded into temporary memory i e RAM or installed into permanent memory e g hard disk CD ROM or other storage device of a computer Licensee acknowledges that the VeriFone Software is designed for use only in connection with supported VeriFone terminal products 2 OWNERSHIP The VeriFone Software and all copies provided to you are licensed and not sold All title to the VeriFone Software resides and remains in VeriFone and its licensors The VeriFone Software is protected by U S copyright laws and international copyright treaties 3 RESTRICTIONS Licensee shall not use or copy the VeriFone Software except for the purposes set forth in Section 1 above Licensee shall not disclose or publish any results of any benchmark tests run on the VeriFone Software Licensee
80. Uniform Computer Information Transactions Act or any version thereof adopted by any state in any form UCITA shall not apply to this Agreement To the extent that UCITA is applicable the parties agree to opt out of the applicability of UCITA pursuant to the opt out provision s contained therein Each party consents to the exclusive jurisdiction and venue of the appropriate courts in Santa Clara County California for all disputes arising out of or relating to this Agreement The official text of this Agreement shall be in English In the event of any dispute concerning the interpretation or construction of this Agreement reference shall be made only to this Agreement as written in English The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision Licensee may not assign this Agreement in whole or in part without VeriFone s prior written consent Subject to the preceding sentence this Agreement shall bind Licensee and its permitted successors and assigns VeriFone may assign or delegate this Agreement or any of its rights or obligations hereunder in its sole discretion If any provision of this Agreement is found by a court of competent jurisdiction to be invalid the parties agree that the court should endeavor to give the maximum effect to the parties intentions as reflected in the provision and that the other provisions of the Agreement shall remain
81. Your Serial Number see page 41 If you did receive a companion disk with your copy of PCCharge insert it and click the Yes button Click OK on the next message box after you have inserted the configuration disk e If your configuration disk is on CD it should be automatically detected If it is not PCCharge will try to browse to your CD ROM drive PCCharge will display a Copy Configuration Files From window see figure below e If your configuration disk is on CD you may need to select your CD drive Click the drop down arrow next to the field labeled Look in near the top of this window in order to change to your CD drive Click the file named Tid pcc located on your companion disk to select it The file s name will become highlighted Copy Configuration Files From Look in 2 DVD CD RW Drive D My Recent Documents My Documents File name TID PCC Z My Computer Files of type Configuration Files hd Open as read onl Fin REN Click the Open button You will be taken to a later step of the setup process the exact step depends on what information has been installed on your companion disk Skip ahead to that step Entering your Serial Number The serial number is a sixteen digit number in the format HHH HHHH TREAT WARNING PCCharge will not operate without a valid serial number Locating your Serial Number e Look for the serial number on the back of the ins
82. a DEREDE KETER EAA ETRE 237 Check Detailiincencend Gianna ou E TEA tae eon E caren aera need 238 Debit SUMMANY devea sider ko e see Naa RATES F A EEE DOEA O A A EAA O EAE 239 EBT SUMMAT sicoicissccscceieseiesnascad is eeissebpiniaasesteatabad ditaiaastanasdnrinanaataeteaazeanis 240 Restaurant Pre Settl eis Gti cicnint tui ady e totam aE REN didn moran V TEE AA PAEAS 241 Restaurant Detaili narii inermi dais tian iee BEE E E e AAE MDEE h AA ANRA 242 Gift Card rioan Te vejanianiaae E aia TAAN EEE eE Ea E AEE PETE E EE ds TREA 243 Reprint Receipts iiciiisay van een aaa aay teh edi EE AT EE EER 244 AUG iy rene E A A E EE E E tadhaamet E 246 Check MAJE iir i nian E ER CARRET DEERE AE ARAA Sidacidataiaaiaasticaciaiseaaaantie 248 Maitre D Plug in ssssssssnnnnnnnnnnnnnnnssunnnnnnnnnnnnnnnnna 249 Introduction Congratulations on the purchase of PCCharge Payment Server the most advanced solution in the industry for processing credit cards on your PC This software provides you with a fast reliable way to process a variety of transaction types in an easy to use Windows environment This manual prepares you with the detailed information that you will need to configure your new software and use it to its fullest extent Please direct any comments or suggestions regarding your PCCharge documentation to pccharge_manuals verifone com Please note that this address should not be considered as a source for technical support Any such requests should be directe
83. access If you think you ll be running PCCharge on a single computer with multiple users accessing that computer and you want to support different levels of access we recommend that you review this section Otherwise proceed to the next section Remove TID Number see page 124 C Note System is the only user who can set up and modify Cashier Privileges Before you can decide which functions you want to make available to cashiers you ll need to understand how to use PCCharge We recommend that you return to this section after you ve reviewed the section User s Guide see page 126 In the meantime you can look over the functions and abilities listed in this section Adding a Cashier 1 Login as System Click Setup on the menu bar Click the Cashier Privileges option Any existing cashiers will be listed in this window along with their date of Last Login and whether they have had their First Login or are currently Locked Out Cashier Permissions Password First Log In Locked Out Last Logir a iad True False True False False N A Permissions Credit Transactions C Account Information Debit Transactions System Configuration Check Transactions EBT Transactions Gift Card Transactions 2 Click the Add Cashier button Cashier Information Name Password OK Cancel 3 Enter a Cashier Name 20 characters maximum Enter an initial Password case sensi
84. act Retrieve Account Number Simple Explanation PcCharge masks your customers account numbers and expiration dates from view in its reports This is a safety measure to help prevent unauthorized access to sensitive customer data However this means that you can t use the reports to look up a customer s account number or expiration date As a result of this we ve developed the Retrieve Account Number feature This feature allows you to retrieve a customer s account number or expiration date from the PCCharge database Note As of 5 8 1 A manager override is required to access this powerful feature regardless of a cashier s privileges Manager and System users are required to input their credentials each time they retrieve an account number or expiration date from the PCCharge database x TroutD OK Account Number ee Cancel Expiration Date To access the Retrieve Account Number window click Utilities on the menu bar Click the Retrieve Account Number option Enter the TroutD transaction routing ID number assigned to the transaction by PCCharge You can find out what TroutD is associated with a transaction by looking on the transaction s receipt or by viewing the reports After you enter the desired transaction s TroutD click OK PCCharge will display the customer s Account Number and Expiration Date Batch Functions Simple Explanation when PCCharge processes t
85. act time needed will have to be determined through trial and error It s suggested that you time a normal manually settled batch before entering a value into this field Use the Response TimeOut field to specify the number of seconds that the PCCharge Auto Settle utility will wait for any response from PCCharge This response comes before actual settlement is attempted and can be thought of as the initial handshake response Most users should leave this field at the default value The Auto Settle Utility is now set up Leave it and PCCharge running and your batch will be automatically settled at the specified Settle Time In addition to scheduling a Settle Time you may also use this utility to initiate settlement manually by clicking the Settle Now button Truncation Close Simple Explanation As with credit card processing Check Truncation Conversion requires that you retransmit the transaction information to initiate the transfer of funds from your customer s checking account to your account If you do not process check transactions or your check processor does not handle truncation transactions you may skip ahead to the section Process Reversals see page 223 Check Truncation Batch Clo Totals OK Count fo Balance 0 00 Cancel 1 If you only have one credit card processing company set up in PCCharge skip ahead to step 2 Otherwise Each check processing account in PCCharge is a
86. action type is relatively simple It is intended only as a maintenance function The Account Inquiry function allows you to verify that there is a certain amount in a customer s EBT account Simply enter the card number and expiration date Click process to perform the account inquiry Processing EBT Transactions A Typical Day In this section of the transaction primer we will discuss an average day of processing EBT transactions Processing EBT transactions is an 8 step process 1 You open a batch simply by performing your first debit card transaction of the day 2 Process whatever transactions you have for that particular day 3 After you have completed processing transactions for the day it is time to prepare for close Look at the EBT Summary report see page 240 for the day e Make sure that you look at the report for the proper Terminal ID or Merchant Number e Does the report look correct Do the totals look correct Does the number of transactions look correct e If the report does not check out view the EBT Summary report see page 240 for both approved and unapproved transactions 4 You may need to investigate the discrepancies 5 Do you have to settle close manually Are your transactions automatically closed for you 6 If settlement closure will occur automatically you are finished 7 If you must settle close manually start that process now Typically you should repeat these seven steps each d
87. actions are processed Click Setup on the PCCharge menu bar Click Configure System The Preferences window will appear Uncheck the option Mask Card Numbers on Customer Database Screen if it isn t already unchecked and if it is accessible in your version of PCCharge Click OK Depending on the size of your database it may take a few minutes for PCCharge to complete this procedure T Oo ow lt On fe 0 ick Utilities on the PCCharge menu bar Click Repair Depending on the size of ur database it may take a few minutes for PCCharge to complete this rocedure Click OK when you see the message Process Complete ick Utilities on the PCCharge menu bar Click Compact Depending on the size of ur database it may take a few minutes for PCCharge to complete this rocedure Click OK when you see the message Process Complete ick Utilities on the PCCharge menu bar Click Configuration Disk Select the option Update Create Config Disk PCCharge may display a warning message If so disregard this message and click Yes Insert a blank 32 floppy disk into your computer s disk drive Click OK The Copy Configuration Files To window will appear Click Open It may take a few minutes for PCCharge to complete this procedure Click OK when you see the message Your Configuration Disk has been updated Remove the 3 floppy disk from your computer s disk drive Label it PCCharge Config Disk and store it Certain PCCharge fil
88. ad to view sRP files and get the results for your transactions or you may use the PCCharge reports to view the detailed transaction history for transactions processed via import files Consult the section Reports for more information on PCCharge s reporting capabilities see page 226 Utilities Menu Simple Explanation The Utilities menu provides you with some powerful tools that can be used to improve the functionality stability and usability of your PCCharge environment Many users will not need to use these tools on a regular basis except for the Backup Restore and Repair Compact functions which should be used regularly We highly recommend that all users review this section of the manual to understand these tools The Utilities menu allows you to access the following functions Configuration Disk Backup Restore Files Transaction Archive Purge Repair Database Compact Database Retrieve Account Number To access the Utilities menu options click Utilities on the menu bar Configuration Disk Simple Explanation The Configuration Disk Maintenance window allows you to create or restore from a backup configuration disk The configuration disk described here is just like the one described in the section Update Configuration Disk see page 82 lt Note The difference between the configuration disk and the backup restore functions is that the backup restore functions use ZIP compres
89. ansactions These Cash EBT transactions are very similar to debit transactions because customers can receive cash back from transactions As with credit card processing gift card processing is a two step process As with every Host based System you may have the ability to be set up for either Auto Time Initiated Close or Manual Close Consult your merchant services provider to see what method is available and what method best suits your needs There are four types of cash transactions 1 Withdrawal This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the EBT cardholder s account to your account allowing you to then disperse cash to the cardholder 2 Purchase Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the EBT cardholder s account to your account 3 Post This action makes an approved Voice Authorization transaction available for re transmission 4 Void This action removes a withdrawal transaction from the re transmission information It deletes that transaction The funds from this transaction will then not be transferred into your account Use the Void action to correct mistakes and on same day returns This action has to be performed on the same day Food Stamp EBT Transactions When you are performing a transaction using food stamp benefits you will need to use Food Stamp EBT Transactions 1 Purchase Sale This action de
90. ard PCCharge will not allow the transaction to be processed if MSV is enabled Do not process Post Auth if amount greater than Pre Auth Default Unchecked When this option is checked PCCharge will not allow a Post Authorization transaction to be processed if that amount is greater than the corresponding Pre Authorization transaction amount Prompt to Add Customer to Database Default Unchecked Not available in Payment Server version of PCCharge Use Default Processor Default Unchecked This feature is utilized by third party integrated software Leave this option unchecked unless otherwise instructed by the developers of your integrated software or a PCCharge Technical Support Representative Display Transaction Elapsed Time Default Unchecked If this option is checked the PCCharge transaction result message box will also display the amount of time elapsed in between connecting to the processing company and receiving a result for the transaction s This is a diagnostic benchmarking feature Display Total Elapsed Time Default Unchecked If this option is checked the PCCharge transaction result message box will also display the amount of time elapsed in between a transaction or batch of transactions entering the PCCharge queue and receiving a result for the transaction s This is a diagnostic benchmarking feature Enable TCP IP Client Reversals Default Unchecked
91. ard debit card or EBT card used to process the transaction see page 131 149 and 160 User which PCCharge user processed the transaction see page 120 Merchant Number which PCCharge merchant number was used to process the transaction see pages 54 62 and 68 Ticket Number the ticket number of the transaction see page 131 149 and 160 Amount the amount of the transaction see page 131 149 and 160 Advanced Configuration Setup Simple Explanation This Advanced Configuration Setup window allows you to fine tune your copy of PCCharge You may access this window by clicking the Advanced button on the Preferences window described in the previous section Most users will want to use the default settings Click the OK button to exit the Advanced Configuration Setup window this will save any changes you have made Next click the OK button in the Preferences window Continue on to the next section Merchant Setup Wizard see page 53 lt Advanced Configuration Setup ioj x Timer Setup Queue Timer Interval 00 50 Seconds Multi trans Wait p Cancel rb Integration Configuration Configure IP Settings Proxy Server Information M Use Prozy Server IP Address oOo Key Generation Generate New Key Timer Setup Queue Timer Interval Default 00 50 For initial set up we recommend using the default value This value sets how often PCCha
92. arge is installed To use some other media just substitute it for the 3 floppy referred to in the following instructions In step 3 browse to the media to be used PCCharge Payment Server x It is recommended that you update your configuration disk Would you like to do this now 1 Click Yes The Configuration Disk Maintenance window will appear You ll see that Update Create Config Disk is already selected Click OK 2 PCCharge will warn you that your existing configuration information will be overwritten If you re creating a configuration disk for the first time this warning doesn t apply to you Click Yes PCCharge will prompt you for the configuration disk Insert a BLANK 3 2 floppy disk Make sure it s blank because everything on the disk will be overwritten Click OK and proceed to step 3 If you already have a configuration disk you can either overwrite that disk or create a new one using a blank disk Click Yes when ready Insert your configuration disk OR a blank 3 floppy disk Click OK and proceed to step 3 3 PCCharge will display a window titled Copy Configuration Files To Click the Open button and PCCharge will create or update your configuration disk A status bar will display the progress of your configuration disk PCCharge will notify you when your configuration disk has been created or updated Click OK Remove your configuration disk Label it PCCharge Configuration Disk and date it Cont
93. atch the status window near the bottom left of the PCCharge main window This will display the status of the transaction being processed PCCharge will make two attempts to contact the processing company and make a transaction request Once you ve received a Result for the transaction compare it to the four possible scenarios listed below e f the processing company is contacted and the transaction is authorized PCCharge will display a Result of CAPTURED and some other information related to that transaction If you receive a Result of CAPTURED proceed to step 9 If the processing company is contacted and the transaction is not authorized PCCharge will display a Result of NOT CAPTURED and a Response indicating the reason for the transaction was not captured This error message may vary but some of the likely possibilities are shown below These indicate that you ve successfully processed a test transaction even though the response shows that the transaction was not authorized If you receive a Result of NOT CAPTURED and one of these responses proceed to step 13 Example Responses Declined Lost Card Stolen Card Hold Call Call for Auth Pick Up Card If neither attempt at contacting the processing is successful PCCharge will display Result of NOT CAPTURED and a communications related error message for a Response This error message may vary but some of the likely possibilities are shown below If you receive a communications relate
94. ated Gratuity Amount field This transaction type differs from a Sale including an estimated gratuity amount in that a Pre Auth sets money aside in anticipation of a Post Auth including a known gratuity amount A Post Auth can be for less than the original Pre Auth A Pre Auth must be followed by a Post Auth in order for the funds to be transferred from a customer s account to your account e A Post auth including a known gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Pre Auth transaction has been processed This Actual Gratuity Amount can be overridden simply by typing over the value displayed in the Actual Gratuity Amount field A Post Auth and or Actual Gratuity Amount can be for less than the original Pre Auth and or Estimated Gratuity Amount A Pre Auth must be followed by a Post Auth in order for the funds to be transferred from a customer s account to your account e A Gratuity after a Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Sale including an estimated gratuity amount transaction has been processed A Gratuity can be less than or greater than the original Estimated Gratuity Amount A Sale including an estimated gratuity amount must be followed by a Gratuity in order for the amount of the gratuity to be transferred from a customer s acc
95. ay of processing EBT card transactions Gift Card Transaction Processing To access the Gift Card Transactions window click Transactions on the menu bar Click the Gift Card option Or click the Gift Card button on the Operational Toolbar g Gift Card x Redemption Reaister Increment Activate Cancel Balance Adjustment Points Gift Card Number O O Process Amount ka Units Cancel Clear I Points Action Tabs The action tabs allow you to select the desired Action Validate Register etc Not all Action Tabs or fields will be available to every gift card processing company for every transaction type Certificate Number Enter the cardholder s gift card certificate number here In a retail environment the gift card may be swiped through a card reader If the card cannot be swiped type in the Certificate Number Exp Date MMYY Enter the cardholder s gift card account expiration date here A slash or space is not required Example For 01 00 enter 0100 Validation Code Validation Code is another name for the card s expiration date Enter the cardholder s gift card account expiration date here A slash or space is not required Example For 01 00 enter 0100 Ticket Number Enter your sales or invoice number in the Ticket field This is a number that you designate It can be any internal reference number Amount Enter the dollar amount of the transaction here The dollar
96. ayment processing regardless of whether your batch is manually or automatically closed If your batch is not closed your payment processing company will not initiate the transfer of funds from your customers accounts to your account and vice versa Double check with your processing company to make sure of how your account is set up Closing Your Batch 1 Click Transactions on the menu bar Click the End of Day option 2 The Select Merchant Number window will appear Make sure that the desired merchant account number is selected Click the OK button A Select Merchant Number 5 xj 1234567890 1234567890 3 Click the Credit tab or Gift tab if applicable 4 Make sure that the desired merchant account number is selected Click the OK button The Batch Close window will appear and display your batch information ix M XXXX Batch Information Batch Number Batch Date r Credit Batch Information Total Balance za Item Count iz Sales Amount e Sales Count al Retums Amount Returns Count ey Voids Amount peee Voids Count e m Debit Batch Information SalesAmount Sales Count Retums Amount Retums Cout 7 EBT Batch Information SalesAmount 0 Sales Count e Returns Amount Returns Count ant Cancel 5 Check that the batch information fields correctly reflect the transactions
97. be found on our website at www verifone com padss What Does PA DSS Mean to You VeriFone submits its PAYware NA payment applications to an annual PA DSS audit in order to maintain PA DSS validation In addition if any major version change is made in any PAYware NA payment applications VeriFone submits that application for a full PA DSS audit again An example of a major version change would be PCCharge 5 8 moving to PCCharge 5 9 For minor changes such as PCCharge 5 8 1 to 5 8 2 an attestation form for minor change revisions is required These minor change revisions are submitted to VeriFone s Qualified Security Assessor QSA which creates a report to submit to PCI SSC All validated applications are listed on the PCI SSC web site at https www pcisecuritystandards org security standards vpa The following table provides opening points to cover in any discussion with merchants on data storage and why a merchant should use PAYware PC PAYware Transact PAYware SIM PAYware Connect or PCCharge to assist in maintaining PCI DSS compliance Storage Protection x a PCI DSS Data Element Permitted Required Req 3 4 Primary Account Yes Yes Yes Cardholder eee pats Cardholder Name Yes Yes No Service Code Yes Yes No Expiration Date Yes Yes No Sensitive boa Stripe No N A N A Authentication CAV CID CVC2 CVV2 No N A N A PIN PIN Block No N A N A 1 _ These data elements must be protected if stored in conjunction with the
98. beled Secure Receipts receipts to be masked covered with X s leave this checked and skip ahead to step 8 If you want a masked customer receipt and an unmasked merchant receipt read the rest of this step Simple Explanation if you want the credit card number on all P conioure Recent o JV Label Receipts OK Cancel m Customer 1st receipt Merchant 2nd receipt V Suppress Card Number Suppress Card Numer V Suppress Expiration Date Suppress Expiration Date Unchecking this box turns off the PCCharge feature that masks the credit card number on receipts but it also allows you access to another PCCharge feature the ability to have a masked customer receipt and an unmasked merchant receipt e After you uncheck the box labeled Secure Receipts click the Advanced Receipt Options button Put a check in the box labeled Label Receipts if you want to have a label printed at the bottom of your receipts If this box is checked the first receipt will be labeled Customer Copy The second receipt will be labeled Merchant Copy Any subsequent receipts for the same transaction will be labeled Copy with representing the order of its printing Example of Copies was set to 3 The first receipt printed for a transaction after the Merchant Copy is printed would be Copy 1 and the second would be Copy 2 e f you don t want the receipts to display the customer s card number or expiration date put check
99. ber Simple Explanation if you should ever need to switch to a different credit card processing company or if you are keeping your existing processor but need to change your merchant number simply contact the PCCharge Technical Support Department Credit Card Processing Company Extended Data Fields Note As you can see there isn t a picture of your Credit Card Processing oe Company Extended Data Fields window shown on this page This is because each credit card processing company has its own set of Extended Data Fields 1 Enter the extended information as required by your credit card processing company This information and other important information about your credit card processing company are described in the PCCharge Appendices You may want to print out that section of the PCCharge Appendices e To access the PCCharge Appendices click the Windows Start button then Programs or All Programs then VeriFone then PCCharge Payment Server then PCCharge Payment Server Appendices WARNING This step is vitally important Failure to complete the required extended information in this section may prevent you from processing transactions 2 After you ve entered all data required including any advanced or extended data click the OK button to exit the Extended Data Fields window You may now proceed to the following section Split Dial Settle Setup Split Dial Settle Setup Simple Explanation Split
100. ber 1 2008 Applicability The PCI PA DSS applies to any payment application that stores processes or transmits cardholder data as part of authorization or settlement unless the application would fall under the merchant s PCI DSS validation If your application runs on Windows XP you are required to turn off Windows XP System Restore Points PAYware PC PAYware Transact PAYware SIM and PCCharge collectively the PAYware NA Payment Applications were developed by VeriFone for use by third parties and therefore are subject to PA DSS validation PAYware Connect also included under PAYware NA Payment Applications falls under PCI DSS See the PCI PA DSS Program Guide to determine if PCI PA DSS validation is required for any other payment applications used at the merchant location It is important to note that PA DSS validated payment applications alone do not guarantee PCI DSS compliance The validated payment application must be implemented in a PCI DSS compliant environment Distribution and Updates This guide will be provided to VeriFone s customers including processors resellers ISOs and integrators along with the PAYware NA payment applications It is the responsibility of these parties to ensure the information contained in this guide is passed on to their customers the merchant in order to illustrate the requirements for complying with PCI DSS Additional information about PA DSS and VeriFone s PA DSS Training can
101. card company that your business will be using e Note Not all gift card companies will be available for selection The credit card company you selected in the Credit Card Setup window determines which gift card companies are available as selections 5 Enter the Terminal ID for your gift card processing account here This number is the main number that identifies your account You should have received this number from your bank or your merchant service provider The default phone numbers for your processing company will automatically appear in the Primary Phone and Secondary Phone fields If you re connecting to your processing company via a dial up modem connection these are the phone numbers that PCCharge will use If your merchant service provider has supplied with alternate authorization phone numbers enter the new alternate phone numbers into the Primary Phone and Secondary Phone fields Examine the Extended button at the right of the Gift Card Setup window If you can access the Extended button click it and proceed to the following section Gift Card Company Extended Data Fields If you cannot access the Extended button no extended information is necessary for your gift card processing account Click Next Skip ahead to the section Company Information Setup see page 74 Gift Card Company Extended Data Fields Simple Explanation The following Gift Card Company Extended Data Fields informat
102. card swipe device Set up MagTek Mini Mier in PCCharge as Keyboard Wedge Check and card swipe device Set up RDM EC7000i in PCCharge as Keyboard Wedge Model Set up in PCCharge as Keyboard SEMTEK 9272USB Wedge Manufacturer Product Uniform Industrial USB Model MSR210U 33AUBN Set up in PCCharge as Keyboard Wedge VeriFone MxX830 Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad and card reader You must set up the PIN pad functionality of this device prior to setting up any other functionality VeriFone PCCharge Partner Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad card reader and receipt printer You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up VeriFone PCCharge Performer SC 5000 MAC or DUKPT Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad and card reader You must set up the PIN pad functionality of this device prior to setting up any other functionality Smart card reader functionality is not supported Windows 7 was only tested with SC 5000 DUKPT VeriFone VSP 200 Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad and card reader You must set up the PIN pad functionality of this device prior to setting up any o
103. ck some or all of these options Because the CVV Response indicated an error you can either re attempt the transaction which would set aside an additional 10 or you can refuse to accept the customer s card altogether CVvV2 CVC2 CID Usage Scenario 2 1 In this example all the options in the Card Verification Setup window HAVE been checked You manually enter not using a card reader a 10 credit card sale transaction into PCCharge including the incorrect Card Verification Value PCCharge connects to your processing company and receives a Result of CAPTURED and a CVV Response of No Match e Note Because all the options in the Card Verification Setup window were checked including No Match the transaction was approved This is why it is generally recommended that users leave all the options checked in the Card Verification Setup window This way you can simply void a transaction if you aren t comfortable with the CVV Response 4 Since you received a Result of CAPTURED the transaction is ready to be settled along with any other transactions at the end of the day End of Merchant Setup Wizard Your merchant account has now been set up There are a few more steps necessary to make sure that PCCharge Payment Server will operate at its maximum potential PCCharge Payment Server Merchant Setup Wizard j Your electronic payment processing software has now been set up You are ready to start proce
104. click the Reports icon on the Icon Bar see page 129 and then select Gift Card from the Report Type drop down list Piei Ea Report Type Gift Card 7 Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 AM 7 End 6 4 2003 11 59 00 PM Cashier Name D Card Type a Card ans Result Approved UserID p CStchH Ticket Amounts OT Merchant fa oeo In the Report Filters area you can select the Start amp End date the Card the Card Type the User ID that processed the transactions the Result of the transactions processed and the Amount Click the OK button to view print save the report Reprint Receipts The Reprint Receipts function allows you to reprint a receipt The Report Filter section of this window is similar to the other report filter windows However here you must specify a single transaction or a range of transactions for which you wish to reprint receipts To access the Reprint Receipts report filter click Reports on the menu bar Click the Reprint Receipts option You may also click the Reports icon on the Icon Bar see page 129 and then select Reprint Receipts from the Report Type drop down list l5 x Report Type Reprint Receipts Print To Screen Printer C File Receipt Options Secure Merchant C Customer Query Troutd Report Filters End Number Result Card Nu
105. creases the cardholder s limit to buy It authorizes a transfer of funds from the EBT cardholder s account to your account 2 Post This action makes an approved Voice Authorization transaction available for re transmission 3 Void This action removes a withdrawal transaction from the re transmission information You will be deleting the transaction You will not get the funds from this transaction Use the void sale action to correct mistakes and on same day returns This action has to be performed on the same day 4 Credit This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the EBT cardholder s account Food Stamp Credit EBT Transactions When you are performing a return transaction using food stamp benefits you will need to use Food Stamp Credit EBT Transactions 1 Credit This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the EBT cardholder s account 2 Post This action makes an approved voice authorization transaction available for re transmission 3 Void This action removes a withdrawal transaction from the re transmission information It deletes that transaction The funds from this transaction will then not be transferred into your account Use the Void action to correct mistakes and on same day returns This action has to be performed on the same day Account Inquiry EBT Transaction This trans
106. ctly 5 Click your Windows Start button Click Programs or Program Files Click Accessories Click Windows Explorer 6 To use the Auto Settle utility browse to the directory where it was installed using Windows Explorer Double click the file AutoBatch exe Note It may be convenient to create a shortcut to this file on your desktop e Consult your Windows help file for instructions on creating a shortcut instructions vary among the versions of Windows 7 On your first execution of the program you ll be prompted to specify the location of the PCCharge directory Server Path 2 x Look in Sy AutoBatch e xe a History f Desktop q My Documents My Computer iim COO b Files of type tid poe tid pec x Cancel My Network P J Open as read only 8 Browse to the directory of your PCCharge executable 9 Select the file named tid pcc Click the Open button The Auto Settle main window will appear Ma Auto Settle Yersion 2 3 ay fe xj Server Path C Program Files Active Charge i Account Name User aime joo foo i joo LESH Settlement TimeOut Z Curent Time 12 11 55 HH MM SS E S I Enable Settlement Settle Now 10 The Server Path is the directory path of the PCCharge executable Should it ever become necessary to modify this path you may enter the new path manually or use the folder button to the right of this field
107. d stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without prior written consent of VeriFone Inc Software License IMPORTANT PCCHARGE AND PAYWARE PC END USER LICENSE AGREEMENT CAREFULLY REVIEW THIS AGREEMENT BEFORE CONTINUING THE INSTALLATION OR USE OF VERIFONE S PROPRIETARY SOFTWARE PROVIDED TO YOU VERIFONE SOFTWARE THIS AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU LICENSEE AND THE VERIFONE ENTITY THAT PROVIDED YOU WITH THE VERIFONE SOFTWARE VERIFONE ALL REFERENCES HEREIN TO YOU AND LICENSEE MEAN YOU AND THE COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT BY ACCEPTING THIS AGREEMENT YOU ARE BINDING SUCH ENTITY YOU HEREBY REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT TERMINATE THIS INSTALLATION AND PROMPTLY RETURN ALL SOFTWARE TO VERIFONE BY ACCEPTING THESE TERMS BY DOWNLOADING THE SOFTWARE AND OR OPENING THE SOFTWARE PACKET S AND OR USING THE SOFTWARE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS THE SOFTWARE ALSO INCLUDES THE MEDIA ON WHICH THE SOFTWARE IS RECORDED AS WELL AS ANY PRINTED MATERIALS OR ONLINE OR ELECTRONIC DOCUMENTATION PROVIDED TO YOU BY VERIFONE NOTWITHSTANDING THE FOREGOING IF YOU HAVE SIGNED A LICENSE AGREEMENT WITH VERIFONE FOR YOUR USE OF THE SOFTWARE THIS AGREEMENT SHALL NOT APPLY YOUR U
108. d error message for a Response refer to the section Manual Modem Setup see page 85 and then return to step 1 to re attempt to authorize the transaction Example Responses Port Access Error No Carrier No Dial Tone No Answer Connect Failure Com Error If you received some other error message you will need to contact PCCharge Technical Support at 877 659 8981 WARNING You should not attempt to access any other PCCharge functions reports batch settlement closure while you are processing a transaction or are waiting for a response from your processing company Doing so may negatively affect your transaction results 9 Since you ve received a Result of CAPTURED you know that PCCharge can successfully authorize this card type Click OK on the Result window om Note This means that 1 00 from the credit card has been reserved or put on hold This step in transaction processing is called authorization The next step in transaction processing is called settlement Settlement is when your payment processing company instructs your business bank and the cardholder s bank to initiate the transfer of authorized transaction funds For some processing companies this happens automatically For others it must be manually initiated In either case settlement is a HIGHLY IMPORTANT step in payment processing During live processing you will not receive your funds unless your authorizations are settled T
109. d from PCCharge Remove TID Number m Program Disk m Merchant Numbers C Dive C DriveB Local Ol x OK Cancel Processor Merchant TID To access the Remove TID Number window click Setup on the menu bar Click the Credit Card Company option Click the Remove button Select a Program Disk location Most users should select Local since PCCharge is usually run from a computer s hard drive If you received PCCharge on 3 or 5 floppy disks insert the main program disk and select Drive A or Drive B the drive now containing the program disk Verify that the Merchant Number you wish to remove is shown here Again do not perform this operation unless you are absolutely sure you wish to do so Your merchant number will be permanently removed from PCCharge Click OK to permanently remove your Merchant Number Numbers Setup synchronize certain internal PCCharge database values Most users will never Simple Explanation The Sequence Numbers window allows you to re need to use this window Skip ahead to the section User s Guide see page 126 WARNING Changing these two fields can cause numerous errors in normal software operation You should not make any changes to the Sequence Numbers window unless directed by a Technical Support Representative x m Last Number Last Transaction hoz Last Customer hooo ooo Synchronize on startup 1 File Versi
110. d to the normal support channels Using This Manual As you use this manual you ll come across the following text boxes These are meant to draw your attention to certain concepts and are easily identifiable by their icons manual will provide you with an easy to digest summary of the information in that section If you want to get through the manual as quickly and easily as possible pay special attention to the simple explanations Simple Explanation The simple explanations found in the PCCharge Note A note is important information that either helps to explain a concept e or draws attention to ideas that should be kept in mind We recommend that you carefully review the notes you encounter WARNING We HIGHLY recommend that you read ALL warnings in the sections of the manual that you read These warnings will help to prevent serious issues from occurring explanations of concepts described in this manual These extra bits of 9 Technical Details These technical details give more in depth information are often useful but are not necessarily pertinent to all users PCCharge Appendices PCCharge includes some extra documentation that isn t found in this manual This documentation the PCCharge Appendices contains specific information on the various payment processing companies You ll need to refer to this information as you use the PCCharge manual We recommend that you print out those secti
111. d to your computer s COM port by a cord that ends in a 9 pin plug e Keyboard Wedge A keyboard wedge reader is usually a card swipe device that connects in between your keyboard and your computer However the setting Keyboard Wedge also refers to keyboards with built in card readers e ingenico 2500 The Ingenico 2500 is a unique card reader that operates differently than a standard serial reader or keyboard wedge device 3 If you ve selected Keyboard Wedge complete the following steps e Notice the default Time Out value 4 seconds This value determines how long PCCharge waits for a card swipe to be completed You should not change the default value unless you are experiencing difficulties with your device Cl ick OK to save these settings and return to the main PCCharge window You may now perform a test transaction using your device see page 89 or you may proceed to the next section Check Reader Setup see page 101 4 If you ve selected Serial Reader Review the Tested Card Readers table at the end of this Card Reader Setup section to determine if there are any special settings recommended for your card reader Next complete the following steps Select the baud appropriate for your serial card reader the default value is 9600 This information should be provided by your device s documentation Select the parity that the serial card reader uses This information should be pr ovided by your device s documenta
112. dentifies your payment processing account You should have received these numbers from your bank or your merchant service provider Different payment processing companies may refer to these numbers by different names but PCCharge refers to them all as Debit Card Company Numbers PCCharge Payment Server Merchant Setup Wizard E i The next step is to specify which company if any you will be using to process debit card transactions m Debit Card Processing Company xl m Debit Card Company Number Terminal ID Working Key m Phone Numbers Primary Phone Secondary Phone Help Cancel lt Back E 1 Review the section of the PCCharge Appendices specific to your debit card processing company there may be special information or instructions specific to your processing company 2 Click the small drop down arrow button to the right of the Debit Card Company field Select the debit card processing company that your business will be using e Note Not all debit card companies will be available for selection The credit card company you selected in the Credit Card Setup window determines which debit card companies are available as selections 5 Review the PCCharge Appendices Debit Notes for your processing company e If your account is DUKPT enter the Terminal ID if it is not already populated If your account is Master Session enter the Working ID and Termina
113. deployment of security patches and upgrades which includes delivery of updates and patches in a secure manner with a known chain of trust and maintenance of the integrity of patch and update code during delivery and deployment 8 Facilitate secure network implementation 8 1 The payment application must be able to be implemented into a secure network environment Application must not interfere with use of devices applications or configurations required for PCI DSS compliance for example payment application cannot interfere with anti virus protection firewall configurations or any other device application or configuration required for PCI DSS compliance PCI Data Security Standard Requirements 1 3 4 5 and 6 6 9 Cardholder data must never be stored on a server connected to the Internet 10 11 12 9 1 The payment application must be developed such that the database server and web server are not required to be on the same server nor is the database server required to be in the DMZ with the web server PCI Data Security Standard Requirement 1 3 2 Facilitate secure remote software updates 10 1 If payment application updates are delivered via remote access into customers systems software vendors must tell customers to turn on remote access technologies only when needed for downloads from vendor and to turn off immediately after download completes Alternatively if delivered via VPN or other high speed connection softwar
114. dit card transaction is the card number expiration date and the amount However this will get you the worst per transaction rate possible If your merchant account is set up as Retail you should use a card swipe device If your merchant account is set up as Mail Order E Commerce or some other card not present business you should supply as much information as possible street address zip code ticket number CVV etc Check with your payment processing company to find out how to obtain the best per transaction rates available for your business type just received an upgrade for PCCharge How should upgrade If you are using any sort of Point of Sale POS make sure that the version is compatible with the version of PCCharge that you are upgrading to Consult the sections System Requirements Upgrade Preparation and Upgrading PCCharge see pages 21 22 and 24 What PCCharge reports should I use on a daily basis The most commonly used reports in PCCharge are e Credit Card Detail This report shows you the results of all transactions processed on the specified day e Batch Pre Settle This report is used before settling a batch It shows you all the transactions that are waiting to be settled View this report before settling your batch to confirm that everything in your batch is correct Batch Post Settle This report is used after settlement has occurred This report is primarily used to retrieve transaction histor
115. dow in order to browse to that location 4 Select your import file and click the Open button PCCharge will display the Import File window Import File e m Totals Transaction Count PreAuths Total 000 Cancel Grand Tota o0 m e Count The Count is the total number of all transactions included within the import file e Pre Auths Total The Pre Auths Total is the total dollar value of all pre auth transactions included within the import file e Grand Total The Grand Total is the total dollar value of all transactions included within the import file that are not pre auths PCCharge will display the number of transactions in the file the Count and the balance of the transactions in the file the Balance Click OK to start processing the transactions After your import file has been processed PCCharge will ask if you want to delete the original import file Most users will want to delete the file to help keep customers account information secure You must make a business decision on whether or not it is beneficial for you to keep import files PCCharge generates an ASCII text file after processing an import file This file contains the transaction responses from the credit card processing company The file s name will be the same as the original import file and the file s extension will be SRP Example MYFILE SDT MYFILE SRP You may use a standard text editor like Microsoft s Notep
116. e caused the RB error You can select multiple transactions by holding down the Ctrl key on your keyboard while clicking on the transactions you wish to select To select a range of transactions click the first transaction you want to select Next hold down the Shift key on your keyboard while clicking on the last transaction you wish to select can be above or below the first transaction After you ve selected all the transaction s click the Void button PCCharge will ask you to confirm click Yes Finally Shut down the Batch Management Utility and start up PCCharge Re attempt batch settlement If you ve removed the transactions causing the error your batch should settle successfully Otherwise you may need to contact technical support and or your processing company to find out which transactions you should remove You have now completely resolved your indeterminate batch and may continue with normal transaction processing Batch File Details transactions for a particular merchant number that PCCharge has not yet attempted to settle You may void any of the transactions displayed by the Batch File Details tool Simple Explanation This too allows you to view a detailed list of those 1 Start up the Batch Management Utility PCCharge will display any open batches in the Batch Files section of this utility Select the Batch File for the batch that you want to edit You can differentiate between Batch Files by
117. e training materials on an annual basis and whenever new payment application versions are released More Information VeriFone Inc highly recommends that merchants contact the card association s or their processing company and find out exactly what they mandate and or recommend Doing so may help merchants protect themselves from fines and fraud For more information related to security visit http www pcisecuritystandards org http www visa com cisp http www sans org resources http www microsoft com security default asp https sdp mastercardintl com http www americanexpress com merchantspecs CAPN questions mailto capninfocenter aexp com WARNING Although VeriFone Inc has designed PCCharge to properly secure credit card cardholder information according to PCI guidelines it is ultimately the merchant s responsibility to secure the system on which PCCharge resides and the environment in which it is used System Requirements YOU MUST HAVE THE FOLLOWING PC with one of the following versions of Microsoft Windows installed Windows Vista Business Edition 32 bit or 64 bit Windows XP Professional Edition 32 bit Windows 7 Professional 32 bit or 64 bit Windows 7 Ultimate 32 bit or 64 bit Windows 7 Enterprise 32 bit or 64 bit Windows 2008 Server Enterprise Edition 32 bit or 64 bit o Windows 2003 Server Edition 32 bit or 64 bit 256 MB minimum o
118. e vendors must advise customers to properly configure a firewall or a personal firewall product to secure always on connections PCI Data Security Standard Requirements 1 and 12 3 9 Facilitate secure remote access to payment application 11 1 The payment application must not interfere with use of a two factor authentication mechanism The payment application must allow for technologies such as RADIUS or TACACS with tokens or VPN with individual certificates PCI Data Security Standard Requirement 8 3 11 2 If the payment application may be accessed remotely remote access to the payment application must be authenticated using a two factor authentication mechanism PCI Data Security Standard Requirement 8 3 11 3 If vendors resellers integrators or customers can access customers payment applications remotely the remote access must be implemented securely PCI Data Security Standard Requirement 8 3 Encrypt sensitive traffic over public networks 12 1 If the payment application sends or facilitates sending cardholder data over public networks the payment application must support use of strong cryptography and security protocols such as SSL TLS and Internet protocol security IPSEC to safeguard sensitive cardholder data during transmission over open public networks Examples of open public networks that are in scope of the PCI DSS are e The Internet e Wireless technologies e Global System for Mobile Communications GSM e Ge
119. ears if Private Label is enabled and the Offer New Accounts option is True see page 172 Menu System The menu bar allows you to select every possible operation that can be performed by PCCharge Payment Server Those menu options not mentioned here are covered in other sections of this manual File Menu The File menu allows you to access the Import File functions of PCCharge see page 181 The File menu also allows you to exit PCCharge To access the File menu options click File on the menu bar Note An import file allows you to make a list of transactions to be processed oe at a later time Consult the section Offline Processing and Import Files for more information on this subject see page 181 Selecting the Exit option in the file menu will shut down PCCharge Payment Server Setup Menu The Setup Menu options are discussed in the sections The Setup Process see page 35 and Continuing Setup see page 94 To access the Setup menu options click Setup on the menu bar Help Menu The Help Menu allows you to access the help files and other pertinent information about PCCharge Payment Server To access the Help menu options click Help on the menu bar Credit Card Processing To access the Credit Card Transactions window click Transactions on the menu bar Click the Credit Card option Or click the Credit button on the Icon Bar a Credit Card Transactions Sale Credit Refund Void Sale
120. edures Any upgrades or updates to the VeriFone Software if any provided to you under support shall be subject to this Agreement including the license rights and restrictions set forth herein MEDIA WARRANTY VeriFone represents and warrants that the media and the encoding of the VeriFone Software on the media will be free from defects in materials and workmanship for a period of ninety 90 days from the date of original shipment of the VeriFone Software by VeriFone to you or your reseller if you have purchased through a reseller To the maximum extent permitted by applicable law in the event of a breach of the foregoing limited warranty Licensee s sole and exclusive remedy shall be to return the media to VeriFone postage prepaid VeriFone shall at its option a provide a replacement in exchange for the defective media or b correct the defective media Any replacement media will be warranted for ninety 90 days DISCLAIMER OF WARRANTIES EXCEPT FOR THE LIMITED WARRANTY PROVIDED UNDER SECTION 5 ABOVE THE VERIFONE SOFTWARE IS PROVIDED AS IS WITH ALL FAULTS AND TO THE MAXIMUM EXTENT PERMITTED BY LAW WITHOUT ANY WARRANTY OF ANY KIND EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS WITHOUT LIMITING THE GENERALITY OF THE FOREGOING VERIFONE DOES NOT WARRANT AND MAKES NO ASSURANCES THAT THE OPERATION OF T
121. em Setup Zoom Model X X X window described in the following 3090 A Modem sections Also try using WH1 from the Modem drop down list Advanced Modem Setup Simple Explanation The Advanced Modem Setup window allows you to fine tune your PCCharge modem settings Almost all of these functions are for use in PCCharge troubleshooting with the assistance of a Technical Support Representative Most users will want to use the default settings Click the OK button to exit the Advanced Modem Setup window this will save any changes you have made ac Advanced Modem Setup 7 loj x Modem Settings OK Dial Prefs Resp Delay 0 2 Reinitialize on Redial Lancel Dial Prefix Allows you to add a dial prefix to be dialed before dialing the number to your processing company If your business has to dial a nine or some other number to get an outside line this is where you would enter it Add a comma after the number for a brief pause Resp Delay Default 0 2 Used for troubleshooting purposes Do not adjust this value unless directed to do so by a Technical Support Representative Reinitialize on Redial Default Unchecked Checking this option will force your modem to reinitialize each time it dials Performing Test Transactions that your modem is set up properly and working with your payment processing company Since these test transac
122. em Unavailable Retry system is unavailable or timed out e Service Not Available Card type does not support AVS AVS Usage Scenarios The following usage scenarios will give you examples that you can use as a basis when configuring your own Address Verification Setup window AVS Usage Scenario 1 1 In this example all the options in the Address Verification Setup window HAVE NOT been checked 2 You manually enter not using a card reader a 10 credit card sale transaction into PCCharge including the incorrect Zip Code and Street information 3 PCCharge connects to your processing company and receives a Result of NOT CAPTURED and an AVS Response of No Match WARNING Even though the PCCharge Result is NOT CAPTURED the card s limit to buy has been reduced This means that the customer s credit limit has been temporarily reduced by 10 in this case even though the transaction funds will not actually be transferred from the customer s account to your account This scenario should illustrate the care that should be taken in unchecking options in the Address Verification Setup window You must make a business decision on whether or not it is beneficial for you to uncheck some or all of these options 4 Because the AVS Response indicated an error you can either re attempt the transaction which would set aside an additional 10 or you can refuse to accept the customer s card altogether AVS Usage Scena
123. end that you not delete any batches from this Batch History window unless you have a specific reason for doing so If you want to exit this window and access the Indeterminate Batch window to view the details of a particular indeterminate batch you can easily do so by click the row containing the record of that indeterminate batch Batch Table You can sort the batch table by a specific column To do so click the column heading by which you want to sort the table Example The batch table is by default sorted by Number If you want to sort the batch table by Status simply click the column heading Status Only a portion of the batch table is displayed at one time To view the entire table use the horizontal and vertical scroll bars found at the bottom and right of the table when applicable Number This field displays the batch s PCCharge sequence number Processor This field displays the processing company of the batch that was settled or was intended to be settled TID This field displays the merchant account number of processing company of the batch that was settled or was intended to be settled Date This field displays the date that the batch that was settled or that was intended to be settled Time This field displays the time that the batch that was settled or was intended to be settled Result This field displays the settlement result of the batch that was settled or was intended to be settled
124. endix C for information on check scanning Also review the section Upload Check Images see page 222 Check and card swipe device Set up in PCCharge as Keyboard Wedge Check and card swipe device Set up in PCCharge as Keyboard Wedge Set up in PCCharge as RDM EC5002i e Parity None e Data Bits 8 RDM EC5002i xlxlx Check the section on your processing company in Appendix C for information on check scanning Also review the section Upload Check Images see page 222 Check and card swipe device Set up in PCCharge as RDM EC7000i e Parity None e Data Bits 8 RDM EC7000i XI XIXI XIX X Check the section on your processing company in Appendix C for information on check scanning Also review the section Upload Check Images see page 222 Ingenico emulation mode MagTek Maxi Micr X X X X MagTek Mini Micr X X X X PIN Pad Setup Simple Explanation This window allows you to set up a PIN Pad for accepting debit transactions If you do not have a PIN Pad installed on your machine leave this window set to its default setting as shown below with NONE selected and skip ahead to the next section Touch Screen Setup see page 107 e Note If you plan to process debit card transactions you ll need to have a card reader and PIN Pad connected to your computer E Configure PinPad Information PinPad Com Port S e x OK S
125. entering their User Name and Password The first cashier Shelly is granted access to that function for that one instance If she needs to perform that function again another override would be required Manager Override Password Shelly is attempting to access Reports User Name l Password Cancel The Audit report lists all permissions that were overridden and the individuals who temporarily overrode them Editing a Cashier s Account 1 Click Setup on the menu bar Click the Cashier Privileges option Any existing cashiers will be listed in this window along with their date of Last Login and whether they have had their First Login or are currently Locked Out Note Cashiers will have their date of Last Login stored by PCCharge e Cahiers that have not logged in within the last 90 days will be deleted upon startup of PCCharge If an incorrect password is entered five times in a row at login then the cashier will be locked out until re enabled by the System user If the System user attempts to enter an incorrect password five times PCCharge will be locked for 30 minutes If PCCharge is idle for the amount of time configured as the Inactivity Timeout then the current cashier will be logged out 2 Click on the row of the cashier you wish to edit 3 To change permissions click on the radio button corresponding to the Permissions to be granted Click on Change Permissions to enable permission options f
126. entification verification service This service helps merchants to confirm that check authorizations are legitimate by verifying the customer s driver s license information and the MICR data from the check This information is then compared to what s on record for that customer Examine the Extended button at the right of the Check Services Setup window If you can access the Extended button click it and proceed to the following section Check Services Company Extended Data Fields If you cannot access the Extended button no extended information is necessary for your check services processing account Click Next Skip ahead to the section EBT Processing Company Setup see page 68 Check Services Company Extended Data Fields Simple Explanation The following Check Services Company Extended Data Fields information is for those users who are setting up the ability to process checks using PCCharge If you don t need this ability click the Next button and skip ahead to the section EBT Processing Company Setup see page 68 e Note As you can see there isnt a picture of your Check Services Company Extended Data Fields window shown on this page This is because each check services company has its own set of Extended Data Fields 1 Enter the extended information as required by your check services company This information and other important information about your check services company are descri
127. erchant account from the Active Company Display at the bottom of the PCCharge window Access the Credit Card Transactions window by clicking the Credit icon Click the Post Auth tab Fill out the transaction fields with the transaction information received from the customer and enter the authorization code received from the processing company You now have two options The option you should choose depends on your particular scenario Read each of the following options to determine which is best for you e If you re ready to initiate the transfer of the funds from the customer s account to your account by including the transaction in your settlement file click the Process or View List button This scenario would be recommended for situations in which you normally process Sale transactions and are only performing a Voice Auth because you can t access PCCharge or the processing company e You may want PCCharge to treat the transaction as a Pre Auth That is you want to have the customer s account s limit to buy reduced but you re not ready to initiate the transfer of the funds from the customer s account to your account If this describes your situation click the Store Voice Auth button This scenario would be recommended for example in MOTO or e Commerce environments in which the transfer of funds cannot be initiated until the merchandise is shipped The Store Voice Auth feature is currently supported by the following credit card proce
128. ertificate C4 512 Cert Details Standard TCP IP Integration Enable Standard TCP IP Integration Default Unchecked Enable this option if you have an interfaced program that will communicate with PCCharge Payment Server via sockets Listen on Port Default 31419 This is the port number socket number used for the TCP IP connection Secure TCP IP Integration Enable Secure TCP IP Integration Default Unchecked Enable this option if you have an interfaced program that will communicate with PCCharge Payment Server via Secure Sockets Layer SSL Listen on Port Default 31405 This is the port number socket number used for the Secure TCP IP connection Certificate As soon as the Secure TCP IP option is checked the Certificate section will be enabled and the user can select Store Location and Store Name from the combo box e Note A default certificate PCChargeDefaultCertificate is provided for you in Store Location Current User and Store Name MY Store Location Click the small drop down arrow button to the right of the Store Location text box Select the store location Store Name Click the small drop down arrow button to the right of the Store Name text box Select the store name Display Store After selecting the Store Location and Store Name the user can click on Display Store to list all of the certificates under the selected location T
129. es can be recovered from this disk in case of data loss Click Utilities on the menu bar Click Backup Files Click BackUp The Backup Data Files To window will appear Click Open It may take a few moments for PCCharge to complete this procedure Click OK when you see the message Backup was Successful PCCharge has created a file named BACKUPID ZIP and placed it the PCCharge installation directory Do not delete this file as certain PCCharge files can be recovered from this file in case of data loss __ 10 You may now shut down PCCharge Click File on the menu bar Click Exit You may now proceed to the following section Upgrading PCCharge Upgrading PCCharge e Note The following section pertains only to those users who are upgrading their existing copy of PCCharge If you are installing PCCharge for the first time you can skip ahead to the section Installation see page 26 The following instructions may be followed AFTER completing the steps in the previous section Upgrade Preparation We recommend that you work with whoever generally uses or originally installed PCCharge Make a check next to each step after its completion WARNING Failure to observe proper upgrade procedure may result in loss of data and or program functionality WARNING All previous versions of PCCharge will go through a re encryption process when they are launched after an upgrade to PCCharge 5 8 0 Depending
130. f RAM 512 MB preferred 50 MB of available hard disk space 100 MB recommended An Internet connection OR a Hayes compatible modem capable of 1200 baud or less and an analog phone line CD ROM drive 600 MHz or higher processor Latest Microsoft service pack updates installed Merchant Account with a PCCharge certified processor Latest version of Microsoft s Internet Explorer version 6 or later 000000 Microsoft s Internet Explorer no matter how you connect to your processor Some processors require Internet Explorer version 6 or later to be installed in order to process transactions Internet Explorer is more than just an Internet browser it actually upgrades your operating system Technical Details We require that you install the latest version of THE FOLLOWING ARE OPTIONAL Track amp Il reader Check Reader Scanner Debit Card PIN pad Windows compatible receipt printer Upgrade Preparation a Note The following section pertains only to those users who are upgrading their existing copy of PCCharge If you are installing PCCharge for the first time you can skip ahead to the section Installation see page 26 The following instructions must be followed PRIOR to upgrading your existing version of PCCharge Payment Server We recommend that you work with whoever generally uses or originally installed PCCharge Make a check next to each step after its completion WARNING Failure to ob
131. f cardholder data PCI Data Security Standard Requirement 3 6 2 7 Securely delete any cryptographic key material or cryptogram stored by previous versions of the payment application in accordance with industry accepted standards for secure deletion as defined for example the list of approved products maintained by the National Security Agency or by other State or National standards or regulations These are cryptographic keys used to encrypt or verify cardholder data PCI Data Security Standard Requirement 3 6 Note This requirement only applies if previous versions of the payment application used cryptographic key materials or cryptograms to encrypt cardholder data 3 Provide secure authentication features 3 1 The out of the box installation of the payment application in place at the completion of the installation process must facilitate use of unique user IDs and secure authentication defined at PCI DSS Requirements 8 1 8 2 and 8 5 8 8 5 15 for all administrative access and for all access to cardholder data PCI Data Security Standard Requirements 8 1 8 2 and 8 5 8 8 5 15 Note These password controls are not intended to apply to employees who only have access to one card number at a time to facilitate a single transaction These controls are applicable for access by employees with administrative capabilities for access to servers with cardholder data and for access controlled by the payment application This requirement app
132. for example NetBIOS file sharing Telnet unencrypted FTP etc PCI Data Security Standard Requirement 2 2 2 6 Protect wireless transmissions 6 1 For payment applications using wireless technology the wireless technology must be implemented securely PCI Data Security Standard Requirements 1 2 3 amp 2 1 1 6 2 For payment applications using wireless technology payment application must facilitate use of industry best practices for example IEEE 802 11i to implement strong encryption for authentication and transmission Payment applications using wireless technology must facilitate the following regarding use of WEP e For new wireless implementations it is prohibited to implement WEP after March 31 2009 e For current wireless implementations it is prohibited to use WEP after June 30 2010 PCI Data Security Standard Requirement 4 1 1 7 Test payment applications to address vulnerabilities 7 1 Software vendors must establish a process to identify newly discovered security vulnerabilities for example subscribe to alert services freely available on the Internet and to test their payment applications for vulnerabilities Any underlying software or systems that are provided with or required by the payment application for example web servers 3rd party libraries and programs must be included in this process PCI Data Security Standard Requirement 6 2 7 2 Software vendors must establish a process for timely development and
133. fore you enter your credit card company number into this window refer to your PCCharge Appendices As you go through the following steps you ll need to review the section of Appendix A that gives detailed information on your credit card processing company We HIGHLY recommend that you print out and store that section of the PCCharge Appendices e To access the PCCharge Appendices click the Windows Start button then Programs or All Programs then VeriFone then PCCharge Payment Server then PCCharge Payment Server Appendices 2 The PCCharge Appendices will describe how your credit card company number should look how long it should be etc 3 Enter your credit card company number into the box labeled Merchant TID Type it in just as it appears on the paperwork you received from your processing company bank or merchant service provider or whoever set up your account This information may be case sensitive so use uppercase or lowercase as necessary 4 Click OK PCCharge will present you with a System Code and will ask you to type in a Security Code You can get your Security Code online by visiting register pccharge com This is typically the fastest way to get a Security Code 5 After entering your Security Code click OK PCCharge will return to the previous window You may now proceed to the following section Credit Card Processing Company Extended Data Fields Changing your Credit Card Company and Credit Card Company Num
134. g Restaurant Transaction Processing Restaurant transaction processing is handled in much the same way as normal processing The major difference is that there is a second step for some types of restaurant based transactions establishing the actual gratuity amount This second step ensures that the correct gratuity amount is transferred from the customer s account to your account The different types of restaurant transactions are explained in detail below e A Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total sale amount is known at the time of transaction This Estimated Gratuity Amount can be overridden simply by typing over the value displayed in the Estimated Gratuity Amount field This transaction should be followed by a Gratuity transaction e A Sale including a known gratuity amount This transaction should be used when both the actual gratuity amount and the total sale amount are known at the time of transaction This Actual Gratuity Amount can be overridden simply by typing over the value displayed in the Actual Gratuity Amount field e A Pre auth including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total pre auth amount is known at the time of transaction This Estimated Gratuity Amount can be overridden simply by typing over the value displayed in the Estim
135. g account Card verification is typically used in card not present situations like Mail Order Telephone Order and eCommerce to help to verify that the customer actually has the card in hand even though you do not Most users will want to use the default settings If you anticipate processing a high number of manually entered transactions hand keyed not swiped we recommend that you review this section Otherwise you may proceed to the next section End of Merchant Setup Wizard see page 81 Note This window may or may not be accessible depending on which credit e card processing company you use Most terminal based processing companies support CVV2 CVC2 CID If this window is not displayed but you know your account is set up for address verification it likely means that your credit card processing company is host based and handles CVV2 CVC2 CID filtering on their end PCCharge Payment Server Merchant Setup Wizard The next step is to enter when you want your Card Verification transactions captured By leaving all the boxes checked you will capture all transactions requardless of how well the entered card verification value matches the value provided by the issuer Accept Transactions When V CV V 2 Match J C V 2 No Match J CV 2 Not Processed J CV 2 Not Present on Card JV CV 2 Issuer Not Certified JV CVV2 Server Did Not Respond Help Cancel lt Back f 3 Finish What
136. harge refers to them all as Check Company Site IDs PCCharge Payment Server Merchant Setup Wizard The next step is to specify which company if any you will be using to process check services transactions Check Services Company z Check Services Site ID rCheck Service Site ID C MICR Checks on Delivery Help Cancel lt Back IE Phone Numbers Primary Phone Double ID Secondary Phone Driver s License Finish 1 Review the section of the PCCharge Appendices specific to your check services processing company there may be special information or instructions specific to your processing company 2 Click the small drop down arrow button to the right of the Check Services Company field Select the check services company that your business will be using e Note Not all check services companies will be available for selection The credit card company you selected in the Credit Card Setup window determines which check services companies are available as selections 3 Enter the Site ID or account number associated with your Check Services Company This number is the main number that identifies your account You should have received this number from your bank or your merchant service provider The default phone numbers for your processing company will automatically appear in the Primary Phone and Secondary Phone fields If you re connecting
137. hat must be on the local computer s hard drive PCCharge Payment Server InstallShield Wizard x Select Features Simple Explanation if you selected Complete as your setup type you may skip this section This window allows you to specify which PCCharge features you d like to install You can uncheck a feature if you do not want that feature to be installed Most users should click Next gt to proceed to the next step in the installation process PCCharge Payment Server InstallShield Wizard Select Features t the features setup will install es you do not want to install Description required by most Data Exporter Auto Settle Utility RAS Configuration Utility Batch Manager emis lt Beck ff net gt cores Ready to Install You are now ready to install PCCharge Payment Server Click Next gt to proceed to the next step in the installation process PCCharge Payment Server tallShield Wizard Ready to Install the Program d is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Installing PCCharge is now being installed to your system This process should only take a few minutes PCCharge Payment Server InstallShield Wizard Setup Status ware installation PCCharge Payment Server is configuring you
138. he Auto Settle utility is primarily intended for use with one account When used with multiple accounts PCCharge will attempt to settle the batches in the order that their respective accounts appear in the software If a settlement attempt fails the Auto Settle utility will not continue on to the next account We HIGHLY recommend that you check your Settled Batch Report after using the utility with multiple accounts Installing and Using the Auto Settle Utility 1 To install the utility insert your PCCharge installation CD into your computer and reinitiate the installation process as described in the section Installation see page 26 Once you ve begun the PCCharge installation process you ll see new options instead of the standard installation options Select the Modify option and click the Next button Leave a check next to the Auto Settle Utility option but remove all other checks since you only need to install the Auto Settle Utility Click the Next button and PCCharge will install the utility The PCCharge Auto Settle utility can be used on the computer on which PCCharge is located or a computer with read write access full permissions to the PCCharge installation directory Start PCCharge PCCharge MUST be running while you re using the Auto Settle Utility a Note Do not click any icons or access any PCCharge features PCCharge must remain at its main window in order for the Auto Settle Utility to work corre
139. he certificate details can be viewed by clicking the Cert Details button Click OK to set the certificate or click Cancel to cancel the operation Merchant Setup Wizard Simple Explanation The Merchant Setup Wizard makes it easy to enter all of your credit card processing company information J ust follow the simple on screen instructions and refer to this manual for further explanation of each section All of the windows in the Wizard are accessible at any time after initial setup To access the Wizard click Setup and then click Merchant Setup Wizard Alternatively you may click one of the options in the Setup menu to directly access that feature Click OK and continue on to the next section Credit Card Processing Company Setup Credit Card Processing Company Setup account in PCCharge This is the information that identifies your payment processing account You should have received these numbers from your bank or your merchant service provider Different payment processing companies may refer to these numbers by different names but PCCharge refers to them all as Credit Card Company Numbers Simple Explanation This window allows you to set up your merchant PCCharge Payment Server Merchant Setup Wizard E i The first step is to specify which electronic payment processing company you will be using to process credit card transactions m Credit Card Processing Company Add b I emee Remove
140. he following steps will take you through settlement of your test transaction 10 Click the End of Day Management button the clock icon If you only have one credit card merchant account set up in PCCharge proceed to step 11 11 12 If you have more than one payment processing account set up in PCCharge select the merchant number whose accounts you wish to settle and click OK Depending on your payment processing company and how it is set up one of the following scenarios will occur Since this step is specific to your payment processing company you may want to refer to your PCCharge Appendices If you are using a terminal based processing company PCCharge will display the Settle Batch window This window will show the number of transactions in your batch and the balance of the batch Click OK to have PCCharge request batch settlement Continue on to step 12 If you are using a host based processing company set up for manual batch closure PCCharge will display the Batch Close window This window will show the number of transactions you have processed and the totals for each transaction type Click OK to have PCCharge request batch closure Continue on to step 12 If you are using a host based processing company set up for automatic batch closure PCCharge will notify you of this This means that your payment processing company will automatically close your batch at regular intervals usually at midnight Click OK Ski
141. heck Image The Check Image window shows images that were captured in PCCharge using a RDM EC5002i or eN Check 2600 check scanner To access the Check Image window click Reports on the menu bar Click the View Check Image option e Note The actual image is stored at a higher resolution than what is displayed on screen in this window The print out of the image will be rendered at the actual scan resolution zox ELTODO ADM EASY READ CHECK as s Ag BaP pate Nene 2 77 Var Loe Z 3 seie ha dA O SIRA E T A e ITAR et PS Nae OR Se at an ais a Clarke American Nueng Ame Tosa Dewars Fur Le 4 P Print Image Click the Print Image button to print a copy of the image PCCharge will print to the default Windows printer Maitre D Plug in Simple Explanation Some users will utilize PCCharge Payment Server in conjunction with Maitre D a restaurant specific point of sale software package This section pertains to those users If you do not have the Maitre D software package you may safely ignore this section of the manual 1 PCCharge must be installed prior to installing the PCCharge Maitre D Plug in If you have not yet installed PCCharge please do so before continuing with these instructions see page 26 2 Insert the PCCharge Installation CD into your CD ROM drive If the automatic PCCharge Installation Menu appears click the Exit button to exit it The PCCharge Maitre D Plug in must be
142. hecking Note This button is not accessible unless the Require Duplicate e Transactions to be Forced option in the Preferences section of the Preferences window is checked see page 43 A Duplicate Checking Requirements lol x r Duplicate Checking Time Frame Select the time frame that PCCharge should check for duplicate OK transactions Cancel o Day s Joo Hours Joo Minutes oo Seconds Duplicate Checking Options Check for transactions with the same following information Credit Card Debit Card EBT Card J Card Number J Card Number JV Gard Number IV Exp Date IV Exp Date glk J User User JV Merchant Number JV Merchant Number JV Merchant Number I Ticket Number I7 Ticket Number Ticket Number J Amount J Amount J Amount Click the Duplicate Checking button to access the Duplicate Checking window This window allows you wish to fine tune how PCCharge handles duplicate transaction checking You may specify e How long PCCharge remembers a transaction before allowing a duplicate transaction to be processed without requiring it to be forced e What transaction information PCCharge considers when it evaluates whether a transaction is a duplicate Oo Card Number the credit card debit card or EBT card account number used to process the transaction see page 131 149 and 160 Exp Date the expiration date of the credit c
143. his information check with your merchant service provider MSP Your MSP is the group or individual who sold your merchant account to you 1 Make sure that you enter exactly the same information into this window that your credit card processing company has on file Type it in just as it appears on the paperwork you received from your bank or your merchant service provider 2 Enter your company s name in the Company field 3 Enter your company s street address in the Street field 4 Enter your company s city in the City field 5 Enter your company s state abbreviation in the State field 6 Enter your company s 5 digit zip code in the Zip field 7 Enter your company s phone number in the Phone field 8 Enter your company s Email address in the Email field 9 Click the Next button PCCharge Payment Server Merchant Setup Wizard The next step is to enter your company information This information will be used to easily identify which merchant account you are working with and this information will be printed on your receipts mCompany Information Company ti tw Street PF O City Po State a a Phone Email CO Help Cancel lt Back next gt Finish Address Verification Setup Simple Explanation The Address Verification Setup window allows you to set up AVS address verification service filtering for your credit card processing account If you manually enter a cred
144. in the settlement result of a batch or batches This will vary by processor but will usually be similar to SETTLED or OK Response Fields in this column contain the settlement result of a batch or batches This will vary by processor but will usually be similar to SETTLED or OK Error Record Fields in this column contain the record number of the transaction if any that caused an error resulting in the termination of that batch s settlement Batch Amt Fields in this column contain the amount settled for a batch or batches Batch Management Simple Explanation PCCharge has new batch management tools that allow you to easily deal with batches that were not settled due to transaction errors or other similar difficulties With these tools you can repair batches to re attempt settlement manually update a batch s status in the PCCharge database and view a detailed history of open settled and indeterminate unsettled due to error batches Note The tools in the Batch Management Utility are only available for terminal based processors Host based processors keep batch information on their system so these tools are not needed If your credit card processing company is host based refer to the PCCharge Appendices skip ahead to the section Auto Settle Utility see page 213 Note If you encounter indeterminate Amex batches while using the Amex financial settlement service you ll need to use the A
145. includes the following types of transactions Successfully settled closed Sale transactions Successfully settled closed Post Auth transactions Successfully settled closed Void transactions Follow on transactions associated with successfully settled closed Post Auth amp Sale transactions Declined transactions Transactions that are never archived include Active transactions those transactions that have not been settled closed Open Pre Auth transactions those without a successfully settled close Post Auth Setting Up Transaction Database Archiving Simple Explanation PCCharge scans its program directory during startup If its database exceeds the Size Limit specified in the Transaction Archive window PCCharge will ask if you want to archive the database If you decide to archive the database those transactions that are applicable to archiving and that are older than the Keep Transaction value will be archived To access the Transaction Archive window click Utilities on the menu bar Click the Transaction Archive Purge option By default the box labeled At startup enable archive prompt is checked We HIGHLY recommend that most users leave this checked since this means that Transaction Database Archiving is turned on If you do expect to process a very high volume of transactions on a daily basis you may choose to uncheck this box click OK and skip ahead to the section Transaction Database Pu
146. ing activity for all payment channels including retail brick and mortar mail telephone order and e commerce WARNING Purging is permanent Once deleted transactions cannot be recovered Setting Up Transaction Database Purging 1 You may safely ignore the upper half of this window Transaction Archive Configuration for now since it was explained in the previous section By default the checkbox in the Transaction Purge Configuration section of this window is checked We HIGHLY recommend that most users leave this checked since this means that PCCharge will automatically prompt you to purge your database If you uncheck this box and forget to purge your database at the appropriate time your business may no longer be CISP compliant and may be liable to fines imposed by various financial agencies If the PCCharge database exceeds the aged days or more value specified in this window PCCharge will ask you during program startup if you want to purge the database The default value is 2556 days 7 years Most users should accept this default but you may specify a different time period by typing it in or by using the Browse Calendar button Note that this does not set an absolute date like October g 1974 it only is a reference for selecting a relative date like 3650 days PCCharge s Transaction Database Purging functionality is now set up The following section gives instructions on to use Transaction
147. inue on to the next section Simple Modem Setup Note if your software should ever be deleted due to a hard drive crash or oe some other hardware failure you ll be able to restore from your configuration disk This would restore your account settings to their state at the time of the configuration disk update creation However it does not save your database That functionality is described in the section Backup Restore see page 185 You should refer to that section when you think you re ready to start keeping a backup record of the transactions you ve been processing Simple Modem Setup processing companies via dial up modem TCP IP Internet TCP IP lease line etc depending on how that company is certified with PCCharge If you ll be connecting to payment processing company via dial up modem complete the instructions given below Simple Explanation PCCharge can communicate with payment Note If your payment processing company supports some communications oe method other than dial up modem like TCP IP Internet or TCP IP lease line and you want to use that instead you may skip ahead to the section Performing Test Transactions see page 89 However your processing company may have the ability to accept a modem connection if your primary connection fails check the PCCharge Appendices to find out If your processing company has this ability you ll want to set up your modem using the instructions given be
148. ion is for those users who are setting up the ability to process gift cards using PCCharge If you don t need this ability click the Next button and skip ahead to the section Company Information Setup see page 74 e Note As you can see there isn t a picture of your Gift Card Processing Company Extended Data Fields window shown on this page This is because each gift card processing company has its own set of Extended Data Fields 1 Enter the extended information as required by your gift card processing company This information and other important information about your gift card processing company are described in the PCCharge Appendices WARNING This step is vitally important Failure to complete the required extended information in this section may prevent you from processing transactions 2 After you ve entered all data required including any advanced or extended data click the OK button to exit the Extended Data Fields window 3 PCCharge will display the Gift Card Setup window Click Next to exit the Gift Card Setup window This completes the setup of your gift card processing company Continue on to the next section Company Information Setup Company Information Setup Note The company information that you enter into this Company oe Information setup window should match the information that your credit card processing company has on file for your merchant account If you are unsure of t
149. ion will be supplied to you by AMEX or your merchant service provider It is a unique number assigned to the merchant for settlement e File Name up to 16 alphanumeric characters This information will be supplied to you by AMEX or your merchant service provider This is a unique identifier uses to name the settlement file that will be transmitted to AMEX s servers e User Name up to 16 alphanumeric characters This information will be supplied to you by AMEX or your merchant service provider AMEX may refer to this as Name or Process Control ID e Password up to 16 alphanumeric characters This information will be supplied to you by AMEX or your merchant service provider AMEX may refer to this as Password or NAPID e System Address Default fsgateway aexp com This information will be supplied to you by AMEX or your merchant service provider AMEX may refer to this as IP Address or FTP Address Be sure to use the exact information provided to you by AMEX do not add any HTTP or FTP header to the address you are given Your AMEX account information has now been set up in PCCharge Debit Card Company Setup Simple Explanation This window allows you to set up your debit card processing account number in PCCharge If you don t need this ability click the Next button and skip ahead to the section Check Services Company Setup see page 65 This is the information that i
150. it card s information AVS helps to reduce fraudulent transactions by comparing that information to what is on record for that credit card Most users will want to use the default settings If you anticipate processing a high number of manually entered transactions hand keyed not swiped we recommend that you review this section Otherwise you may proceed to the next section Card Verification Setup see page 79 Note This window may or may not appear depending on which credit card oe processing company you use Most terminal based processing companies support AVS If this window is not displayed but you know your account is set up for address verification it likely means that your credit card processing company is host based and handles AVS filtering on their end An easy way to find out if your processor is terminal based is to check the section describing that processor s extended data information in Appendix A PCCharge Payment Server Merchant Setup Wizard The next step is to enter when you want your AYS transactions captured By leaving all the boxes checked you will capture all transactions regardless of how well the entered address matches the cardholder s billing address Accept Transaction When JV Address and 5 Digit Match JV Exact Address and 9 Digit Match JV Address Match No Zip Match JV 5 Digit Zip Match No Address Match JV 9 Digit Zip Match No Address Match V No Match JV Address Inf
151. ith your copy of PCCharge please contact us at feedback pccharge com and inform us of your results Manufacturer Product 56K v 90 To set up in PCCharge click the mini PCI Detect Modem Settings button 3com X X X found on the Manual Modem Setup oo window described in the following Modem sections Dataport To set up in PCCharge click the Express Detect Modem Settings button Part found on the Manual Modem Setup AT amp T 3715 Al X X X window described in the following 201GVC Modem sections Also try the Model F following initialization string 1114V R6 AT amp FS0 0 amp D2E0V1 C0 NO To set up in PCCharge click the Detect Modem Settings button 9600 found on the Manual Modem Setup US Robotics X X X X X X window described in the following Sportster Modem sections Also try using WH1 from the Modem drop down list To set up in PCCharge click the Detect Modem Settings button 56K PNP found on the Manual Modem Setup US Robotics EXT Model X X XXIX window described in the following 00568602 Modem sections Also try using WH1 from the Modem drop down list To set up in PCCharge click the Detect Modem Settings button areata found on the Manual Modem Setup US Robotics Model X X X window described in the following CJ E 0265 Modem sections Also try using WH1 from the Modem drop down list To set up in PCCharge click the Detect Modem Settings button v 90 USB found on the Manual Mod
152. k in case of a dispute Check with your check service company to determine when or how often you should be scanning check images Different check services companies have different regulations regarding check image scanning and uploading Saving Check Images PCCharge gives you the option to capture the check image after the physical check is scanned through the RDM EC5002i device When PCCharge displays the scanned image you may click OK to save the image Delete to delete the image does not cancel the transaction or Print to print the image via whatever report printer you ve set up see page 108 If you click Print you still have the ability to click OK or Delete About Stored Check Images All check images are stored in subdirectories of the PCCharge installation directory usually C Program Files Active Charge To view print these images within PCCharge click Reports on the menu bar Click the Check Image option Consult the section Check Image for more information see page 248 Uploading Check Images The section Upload Check Images gives instructions on how to transmit check images to your check services provider at the end of the business day see page 222 EBT Electronic Benefits Transfer Processing To access the Electronic Benefits Transactions window click Transactions on the menu bar Click the Electronic Benefits option Or click the EBT button on the Icon Bar see page 129 Electronic Benefits Transactio
153. kip ahead to the User s Guide to learn about processing transactions see page 126 but we HIGHLY recommend that you at least review the PCCharge features described in Continuing Setup e f you re only setting up one credit card processing account and you only need to process credit card transactions setup is complete As stated above you may review the PCCharge features described in Continuing Setup and then skip ahead to the User s Guide see page 126 e f you need to set up another credit card processing account return to the section Credit Card Processing Company Setup see page 54 When you ve set up all of your credit card processing companies you may review the PCCharge features described in Continuing Setup and then skip ahead to the User s Guide see page 126 e f you need to set up an external device to work with PCCharge refer to one the following sections Card Reader Setup see page 96 Check Reader Setup see page 101 PIN Pad Setup see page 103 Touch Screen Setup see page 107 Report Printer Setup see page 108 Receipt Printer Setup see page 109 oo0o00000 Continuing Setup Simple Explanation The features described in this section of the PCCharge manual are not essential for basic credit card processing but they do provide users with a powerful array of tools to use in payment processing We HIGHLY recommend that you at least review the PCCharge features described in Continuing Setup
154. l ID for your debit card processing account These numbers are the main numbers that identify your account You should have received these numbers from your bank or your merchant service provider The default phone numbers for your processing company will automatically appear in the Primary Phone and Secondary Phone fields If you re connecting to your processing company via a dial up modem connection these are the phone numbers that PCCharge will use If your merchant service provider has supplied with alternate authorization phone numbers enter the new alternate phone numbers into the Primary Phone and Secondary Phone fields Examine the Extended button at the right of the Debit Card Setup window If you can access the Extended button click it and proceed to the following section Debit Card Company Extended Data Fields e f you cannot access the Extended button no extended information is necessary for your debit card processing account Click Next Skip ahead to the section Check Services Company Setup see page 65 Debit Card Company Extended Data Fields Fields information is for those users who are setting up the ability to process debit cards using PCCharge If you dont need this ability click the Next button and skip ahead to the section Check Services Company Setup see page 65 Simple Explanation The following Debit Card Company Extended Data Note As you can see there isn t a picture of your Debit Card
155. le your AMEX transactions via phone skip ahead to step 11 Most users should not make any changes to the TCP IP Information shown with the exception of the dial backup option If you want to use your modem as a backup for TCP IP AMEX settlement put a check next to Use Dial Up Modem for Backup The modem will dial out using the The default authorization phone numbers appear in the Primary Phone and Secondary Phone fields If your merchant service provider has supplied alternate authorization phone numbers enter the new alternate phone numbers into the Primary Phone and Secondary Phone fields Enter the Account Information for your American Express account e File Sequence Default 1 This value is automatically incremented by the software during normal batch operation Do not alter this value unless directed by a Technical Support Representative e Enable Item Descriptions Default Unchecked Check this box if your company s account is set up to enable item descriptions e Enable Commercial Card Fields Default Unchecked Check this box if your company s account is set up to accept commercial cards The Current Batch Information is automatically incremented by PCCharge during normal batch operation Do not alter these values unless directed by a Technical Support Representative Enter the Amex Host Information for American Express account e Submitter ID up to 16 alphanumeric characters This informat
156. lect the transaction s you want to Void You can select multiple transactions by holding down the Ctrl key on your keyboard while clicking on the transactions you wish to select To select a range of transactions click the first transaction you want to select Next hold down the Shift key on your keyboard while clicking on the last transaction you wish to select can be above or below the first transaction 6 After you ve selected all the transaction s click the Void button PCCharge will ask you to confirm click Yes 7 Finally click the Settle button The Settle Batch window will appear click Process and PCCharge will contact your processing company Amex should settle the batch successfully unless you have some batch issues to address Open Amex Batch Editor Simple Explanation This tool allows you to view a detailed list of those transactions for a particular merchant number that PCCharge has not yet attempted to settle You may void any of the transactions displayed by the Open Amex Batch Editor tool To void a transaction you must first select the row s containing the transaction s you want to void You can select multiple transactions by holding down the Ctrl key on your keyboard while clicking on the transactions you wish to select To select a range of transactions click the first transaction you want to select Next hold down the Shift key on your keyboard while clicking on the last transaction you wish
157. lies to the payment application and all associated tools used to view or access cardholder data 3 2 Access to PCs servers and databases with payment applications must require a unique user ID and secure authentication PCI Data Security Standard Requirements 8 1 and 8 2 3 3 Render payment application passwords unreadable during transmission and storage using strong cryptography based on approved standards Note Strong cryptography is defined in PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms PCI Data Security Standard Requirement 8 4 4 Log payment application activity 4 1 At the completion of the installation process the out of the box default installation of the payment application must log all user access especially users with administrative privileges and be able to link all activities to individual users PCI Data Security Standard Requirement 10 1 4 2 Payment application must implement an automated audit trail to track and monitor access PCI Data Security Standard Requirements 10 2 and 10 3 5 Develop secure payment applications 5 1 Develop all payment applications in accordance with PCI DSS for example secure authentication and logging and based on industry best practices and incorporate information security throughout the software development life cycle These processes must include the following PCI Data Security Standard Requirement 6 3 5 1 1 Testing of all security patches and syste
158. llow D will vary 2 Shut down PCCharge and start up the Batch Management Utility Click the button Indeterminate PCCharge will display any indeterminate batches in the Batch Files section of this utility 3 Select the Batch File for the batch that had the QD error You can differentiate between Batch Files by looking at the Batch Details bottom right of the window that appear when you select a file When the correct Batch File is selected click the button Batch Report 4 Contact your processing company and find out if the transactions listed on the batch report have already been settled 5 If those transactions HAVE been settled close the batch report window This should return you to the Batch Management Utility Click the button Update Database PCCharge will ask you to confirm click Yes You have now completely resolved your indeterminate batch and may continue with normal transaction processing Note In rare instances you may want to settle the same transactions two oe days in a row If this is the case simply increase the Batch in your processing company s Extended Data Fields by five and settle the batch 6 If those transactions HAVE NOT been settled close the batch report window Complete the following steps e Shut down the Batch Management Utility and start up PCCharge e Access your processing company s Extended Data Fields by clicking Setup gt Credit Card Company gt Extended e Increment
159. low Click Setup on the PCCharge menu bar above the icons Click Modem If this is the first time you ve set up a modem in PCCharge the Simple Modem Setup window will appear If the Manual Modem Setup window appears click the Use Simple Modem Setup button a Simple Modem Setup x Modem Initialization Modem Baud OK E Cancel ba J Use Windows Modem Settings Use Manual Modem Setup PCCharge should display your modem in the Modem text box If you have more than one modem installed click the drop down arrow next to the Modem text box and select the modem you want to use with PCCharge PCCharge should display your modem in the Baud text box Click the drop down arrow next to the Baud text box and select 1200 Click OK You ll be returned to PCCharge s main window Depending on your system s configuration you may not need to refer to the other subsections in this Modem section To find out if these additional steps will be necessary skip ahead to the section Processing Test Transactions see page 89 Note You will get the best results if you are using the most current modem e drivers provided by the manufacturer of your modem Manual Modem Setup Simple Explanation The following Manual Modem Setup information is for those users whose modem does not process or settle transactions when set up through the Simple Modem Setup window If your modem has already been succe
160. m and software configuration changes before deployment including but not limited to testing for the following 5 1 1 1 Validation of all input to prevent cross site scripting injection flaws malicious file execution etc 5 1 1 2 Validation of proper error handling 5 1 1 3 Validation of secure cryptographic storage 5 1 1 4 Validation of secure communications 5 1 1 5 Validation of proper role based access control RBAC 5 1 2 Separate development test and production environments 5 1 3 Separation of duties between development test and production environments 5 1 4 Live PANs are not used for testing or development 5 1 5 Removal of test data and accounts before production systems become active 5 1 6 Removal of custom payment application accounts user IDs and passwords before payment applications are released to customers 5 1 7 Review of payment application code prior to release to customers after any significant change to identify any potential coding vulnerability Note This requirement for code reviews applies to all payment application components both internal and public facing web applications as part of the system development life cycle required by PA DSS Requirement 5 1 and PCI DSS Requirement 6 3 Code reviews can be conducted by knowledgeable internal personnel or third parties 5 2 Develop all web payment applications internal and external and including web administrative access to product based on secure coding guidelines
161. mation for your batch Please consult the section of the PCCharge Appendices specific to your processing company for more information 4 After a few seconds PCCharge will display the batch information in the Open Batch Inquiry window 5 You may now click the Close Form button to exit the Open Batch Inquiry window and resume normal transaction processing Settle you to re transmit your transaction information to your terminal based payment processing company Terminal based re transmission is called settlement Settlement initiates the transfer of funds from the customers accounts to your account We recommend that most merchants settle their batches once per business day Simple Explanation The End of Day Batch Management window allows If your processing company is host based skip ahead to the section Batch Management see page 206 Note Currently the Settle Batch window can be used to settle batches for e applicable credit card and gift card processing companies The Select Merchant Number window allows you to specify which merchant account you want to settle WARNING Settlement is a necessary part of terminal based payment processing If you do not settle your batch your payment processing company will not initiate the transfer of funds from your customers accounts to your account and vice versa Settling Your Batch 1 Click Batch on the menu bar Click the Settle optio
162. mber Batch Ticket Amount Merchant pprove d wv Enter the number of the first receipt in the Start Number field Enter the number of the last receipt in the End Number field e Click the OK button to reprint the receipt s The number of each transaction can be found by viewing the Detailed Summary report Alternatively you can use the Query TroutD button explained below Report Options Secure Default Selected Select this option to reprint the specified receipt s in secure format Account No Exp Date not displayed Merchant Default Unselected Select this option to reprint the specified receipt s in merchant format Account No Exp Date displayed and Merchant Copy printed at bottom of receipt Customer Default Unselected Select this option to reprint the specified receipt s in customer format Account No Exp Date not displayed and customer Copy printed at bottom of receipt Query TroutD Click this button to view the TroutD Selection window This window will allow you to easily select a previously processed transaction in order to reprint that transaction s receipt To select a transaction click anywhere on that transaction s row and then click the Select button routD Selection Amount Action AppCode Trans AM Sae TESTVI 4006 0019 Select 1 00 Sale TESTI 4005 0019 1 00 Sale TESTI 4005 0019 1 00 Sale T
163. mex Batch Management Utility The following section Amex Batch Management provides information on using those tools see page 213 WARNING The Batch Management Utility is a powerful tool We recommend that you do not use them unless you are comfortable with editing your batch Failure to use these tools properly may result in loss of transaction data We recommend that you use these tools under the direction of technical support until you become comfortable with their use Usage of Batch Management Utility The usage of these tools is described in the following two typical usage scenarios a QD Quit Duplicating Error and an RB Rejected Batch Error Note that the tools in the Batch Management Utility are not limited to dealing with just these two scenarios they are flexible tools and can be used to correct a wide range of batch settlement issues The sections following these usage scenarios Batch File Details Indeterminate Batch and Batch History give full descriptions for each of the batch management tools see pages 208 210 and 211 QD Quit Duplicating Error 1 During settlement PCCharge may receive and report a QD error from the processing company A QD quit duplicating error usually means that the processing company is stating that they ve already settled a batch of transactions with same batch number as the batch that you re attempting to send to them Example QD 12345678 the actual numbers that fo
164. mex XXXX CANE Poo Process Count F Settle Amex Balance 2s Cancel Batches f Cancel Balance ZE Authorized Batch Report Error Record Batch Amt The top left section of the Settle Batch window displays information about the AMEX batch associated with the currently selected credit card processing company s account The top right section of the Settle Batch window displays information about the non AMEX batch associated with the currently selected credit card processing company s account During AMEX settlement the non AMEX batch is not transmitted to your credit card processing company Non AMEX settlement must be performed separately from AMEX settlement The table in the lower section of this window displays information about the non AMEX batch or batches being settled It does not pertain to AMEX settlement Amex Count Displays the number of transactions that will be settled Balance Displays the balance of the transactions that will be settled Settle Amex Click this button to process the settlement Cancel Click this button to abort batch settlement Pre Settle Report Click this button to view the Pre Settle Report which contains a list of those Amex transactions ready to be settled Check that the Count and Balance fields are correct Click the Settle Amex button Note Alternatively you may click the Load Archive button to re settle a oe previously submitted batch do n
165. mpany To determine if this ability is available to you check the section of the PCCharge Appendices related to your check services company If you do not process checks did not select the RDM EC5002i or eN Check 2600 or your check services company does not support image uploading you may skip ahead to the section Reports see page 226 Note Check uploading is often required for those merchants that are performing ECC Electronic Check Conversion transactions By uploading the check images at the end of each business day you re avoiding having to manually deliver the physical checks to your bank and or check services company Contact your check services company to determine how often you will be expected to upload the scanned images How to Upload Check Images 1 Make sure that you ve selected the correct check processing company account You can check this by accessing your account information that you ve already set up in the Check Services Company Setup window see page 65 Click Batch on the PCCharge menu bar near the top of the PCCharge window The Upload Scanned Images window will appear Upload Scanned Images loj x Owner Code Transmit FTP User FTP Password Close FTP Address ea o C Modem Connection TCP IP connection m Upload Progress PCCharge copies the Owner Code FTP User FTP Password FTP Address and connection information from yo
166. n 2 The Select Merchant Number window will appear Make sure that the desired merchant account number is selected Click the OK button f Select Merchant Number lol xj Git Merchant 1234567890 1234567890 234567890 OK 1234567890 Cancel 3 Depending on the account you want to settle click either the Credit or the Gift tab 4 Make sure that the desired merchant account number is selected Click the OK button The Settle Batch window will appear and display your batch information v Note if you ve selected the Credit tab and you process credit card transactions directly through American Express any AMEX transactions you have waiting to be settled will also appear in this window Consult the section Settle Amex Batch for more information on settling AMEX transactions see page 216 This set of instructions does not apply to direct AMEX batch settlement Settle Batch Payment Processing Company gt lt gt Cont Process Batches 7 __ Cancel Balance Error Record Batch Amt 5 Check that the Count Batches and Balance fields are correct for your merchant account You may want to refer to your PCCharge reports prior to continuing with this process see page 226 e Count Displays the number of transactions that will be settled e Batches Displays the total number of batches that will be settled e Balance Displays the balance of the transactions tha
167. n PCCharge will allow the merchant to attempt to process a Reversal on any voidable transaction There are processor specific rules regarding when Reversal transactions can be performed In a host environment this can only be done if it is the next transaction after the transaction being reversed Using Credit Card Transaction Processing Credit card transaction processing is the most commonly used function of PCCharge and is also the easiest to use To process a Sale transaction all that is generally required is that you complete the following simple steps 1 Start PCCharge 2 Click the Credit icon 3 Enter all the information requested by PCCharge or swipe the card through your card reader 4 Click the Process button 5 PCCharge will contact your processing company 6 The processing company should authorize your transaction and notify PCCharge that the transaction was successful Again the above steps are all that is generally required to process a transaction PCCharge is a highly flexible payment processing solution Depending on how you plan to use PCCharge you may need to follow some additional or alternate steps Some of these procedures are outlined below Other sections of the PCCharge manual contain more detailed information on program use Selecting a Merchant Account Your copy of PCCharge may be configured to use multiple merchant accounts This is often the case when PCCharge is to be used to process tran
168. n do not store the full contents of any track from the magnetic stripe located on the back of a card contained in a chip or elsewhere This data is alternatively called full track track track 1 track 2 and magnetic stripe data In the normal course of business the following data elements from the magnetic stripe may need to be retained The accountholder s name Primary account number PAN Expiration date and Service code To minimize risk store only those data elements needed for business Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 1 1 1 2 After authorization do not store the card validation value or code three digit or four digit number printed on the front or back of a payment card used to verify card not present transactions Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 2 1 1 3 After authorization do not store the personal identification number PIN or the encrypted PIN block Note See PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms for additional information PCI Data Security Standard Requirement 3 2 3 1 1 4 Securely delete any magnetic stripe data card validation values or codes and PINs or PIN block data stored by previous versions of the payment application in accordance with indu
169. n a follow up transaction s window is another way of referring to the original transaction Example A customer gives you her receipt and asks for her money back for a transaction made earlier in the day You decide to perform a Void Sale transaction Rather than using the Select Transactions window you can just enter the TroutD from the receipt since you know exactly which transaction you want to void Click the Process or View List button and PCCharge will void the transaction Member This field displays the name of the cardholder of the credit card used to process the transaction Number This field displays the transaction s PCCharge sequence number Amount This field displays the dollar amount of the transaction Station This field displays the name of the user that processed the transaction Card This field displays the credit card number used to process the transaction Auth This field displays the transaction s authorization code received from the processing company Action This field displays the type of transaction processed Total_ Auth This field displays the total amount authorized Credit Card Processing A Typical Day A typical day of processing credit card transactions generally consists of 7 simple steps You can print out or copy this page for use as a daily checklist 1 Open a new batch by processing your first credit card transaction of the day 2 Process whatever transactions you have
170. n account that does not have any negative flags for that method of check verification drivers license MICR etc Check Guarantee guarantees that the check amount will be paid to you regardless of the funds available in the customer s checking account To access the Check Services window click Transactions on the menu bar Click the Check Services option Or click the Check button on the Icon Bar A check swipe is available for processing checks You can contact your merchant service provider for more information g Note Your Check Services window may look slightly different depending on which check services company you are using Check Services m g x Verity Sale Void Transit Number hs Account Number Check Number is Amount SY Cancel Ticket er Cash Back Sa Process Action Buttons The action tabs allow you to select the desired Action Sale Credit etc Not all Action Tabs or fields will be available to every check processing company for every transaction type Note Some of the following fields may not appear in your Check Services oe window This is because each check services company offers different options Transit Number Allows you to enter your customer s transit number Phone Number Allows you to enter your customer s phone number Zip Code Allows you to enter your customer s zip code Check Number Allows you to enter yo
171. n labeled Span Disks the option Erase Disks Before Writing becomes accessible and is checked by default If this option is checked any removable disk you insert to use as backup media will be completely erased prior to the back up process This does not apply to hard disks Click the BackUp button A window titled Back Up Data Files to will appear if T Note The PCCharge backup function defaults to saving the information oe to floppy disk s Make sure the disk s you use do not contain important information or are already formatted If you are back up your information to removable media floppy disks Zip disks etc PCCharge WILL ERASE the contents of the volume s If you are backing up to a hard drive PCCharge WILL NOT ERASE the contents of the selected volume Browse to the location of the backup media you wish to use Click the Open button to initiate the backup process PCCharge will begin to pack your restoration information into a file named BACKUPID ZIP by default You may be prompted to insert additional disks to contain any data that will not fit on the previous volume Once the backup process has completed store your restoration information in a safe place Restoring PCCharge Backup Files 1 Click Utilities on the PCCharge menu bar Click Backup Restore Files A window titled Backup Restore will appear The option labeled Span Disks in the Restore Options section allows you to retrieve
172. naleibessaatenanannss 173 AGCOUNE LOOK U piss vince tomoe rick ante domaeatien ameee tata cian lee gedolte 4 aman donee 174 Frequently Asked Questions ccecscceeeesseeeeesseerss 175 Offline Processing and Import FileS scecsseerseees 178 Offline Processihg iarsa rerai ikea noA AA a AA E A A an neea E sian Teti 179 How to Process Offline Transactions ssssssesesssssrrrrrrrrererirrrrerrrrrrrrrrer 179 File Import ised aaa En E E O A ON AE AEE EA N 181 Processing an IMport Files myersi ea Aar En rE a AA ti Ae 181 Utilities Men iseni tirrivirarsis aiian a anaa LOS Config ration Diskis yeast dee aera Riri pred erat SG an Samaras 184 Updating Creating a Configuration Disk e cece ece cette teeter teeta e nena eas 184 Restoring from a Configuration DiSk ccccee cece cece rrtt 184 Backup Restore merd ioien EEan A a TENEAN ieee E Ta aes a E TE EARANN 185 Backing Up Your PCCharge Files 3 sic iaar Eia A E AEGA 186 Restoring PCCharge Backup Files ccc cece eee cette eee ene e een eee rrr 186 Transferring PCCharge to a Different Computer ccc cceee eee eeee eee teas eae 187 Transaction Database Archiving e eeir a a aae EE i eee ener rennet tenets 188 Setting Up Transaction Database Archiving cce cece eee eee e eee eee eerren 188 Using Transaction Database Archiving cccece eee e cence eee nent eee eneen 191 Transaction Database Purging menne ee E E EE A
173. neral Packet Radio Service GPRS PCI Data Security Standard Requirement 4 1 12 2 The payment application must never send unencrypted PANs by end user messaging technologies for example e mail instant messaging chat PCI Data Security Standard Requirement 4 2 13 Encrypt all non console administrative access 13 1 Instruct customers to encrypt all non console administrative access using technologies such as SSH VPN or SSL TLS for web based management and other non console administrative access Telnet or rlogin must never be used for administrative access PCI Data Security Standard Requirement 2 3 14 Maintain instructional documentation and training programs for customers resellers and integrators 14 1 Develop maintain and disseminate a PA DSS Implementation Guide s for customers resellers and integrators that accomplishes the following 14 1 1 Addresses all requirements in this document wherever the PA DSS Implementation Guide is referenced 14 1 2 Includes a review at least annually and updates to keep the documentation current with all major and minor software changes as well as with changes to the requirements in this document 14 2 Develop and implement training and communication programs to ensure payment application resellers and integrators know how to implement the payment application and related systems and networks according to the PA DSS Implementation Guide and in a PCI DSS compliant manner 14 2 1 Update th
174. ng section File Import explains how to do this File Import Simple Explanation PcCharge allows you to import files containing transaction information created using PCCharge s offline processing feature If you dont think you ll need this ability skip ahead to the section Utilities Menu see page 183 WARNING Transactions processed via offline processing have a higher per transaction rate than swiped transactions However you can often achieve better rates by providing the greatest amount of information available for each transaction Zip address etc Check with your payment processing company for details on per transaction rates Processing an Import File 1 To access the Import File window click File on the menu bar Click the Import option You may also click the Import File icon on the Icon Bar 2 If you have multiple merchant numbers you will be prompted with the Select Merchant Number window Select the merchant number and company that you want to use to process the transaction and click OK 3 PCCharge will display an Open window Click the drop down arrow next to the field labeled Files of Type and select the spT file type PCCharge will then allow you to select your SDT file e Note The default directory displayed is the PCCharge directory If your files were saved to a different location click the drop down arrow next to the field labeled Look in near the top of this win
175. ns TS S Retail p x Cash Benefits EoodStamp Cash Benefits Recovery FoodStamp Recovery FoodStamp Return 14 gt EBT Card Number es Card Member i z a Withdrawal Process Exp Date MMY Ticket Number Purchase Cancel Amount Cash Back Clear elt Total Action Buttons The action buttons allow you to select the desired Action Withdrawal Void etc Not all Action Buttons or fields will be available to every EBT card processing company for every transaction type EBT Card Number After the EBT card is swiped through the card reader the EBT card number appears here Card Member This information is not transmitted to the EBT card processing company It is stored in PCCharge s database and can be viewed from the Reports Exp Date MMYY Enter the cardholder s credit card account expiration date here A slash or space is not required Example For 01 00 enter 0100 Ticket Number Enter your sales or invoice number in the Ticket field This is a number that you designate It can be any internal reference number Amount Enter the dollar amount of the transaction here The dollar sign need not be entered Example For 25 25 enter 25 25 Cash Back Allows you to enter the cash back amount The cash back is an amount over the amount of purchase This amount is to be given to the customer Cash back is a service that EBT transaction
176. ns If closure will occur automatically you are finished If you re not sure contact your merchant service provider to find out 6 If you need to close settle manually start that process now by clicking the End of Day icon on your PCCharge toolbar PCCharge will display the Close or Settle screen depending on your processor Check the totals displayed on this screen and make sure you re ready to close settle Click Ok or Process PCCharge will contact your processing company and attempt to close settle your batch Consult the section Close or Settle for more instructions on how to close or settle your batch see page 199 or 203 7 If you get back a successful response like Closed Success Of Processed your batch has been closed settled and your day of processing credit card transactions is done If you get back an error message you ll need to contact Technical Support and or your credit card processing company to resolve the issue Typically you should repeat these seven steps each day of processing credit card transactions All about Restaurant Transaction Processing PCCharge has the ability to process restaurant based transactions in a way specifically suited for that type of business Using PCCharge and a processing company that is certified for restaurant transaction processing with PCCharge the user can add a gratuity to the total transaction amount PCCharge can process the following types of restaurant transactions A
177. nsaction is successfully processed it is ready for settlement You may now continue with normal transaction processing Follow up transactions Void Gratuity etc may be performed on the transaction you ve recorded during these steps Debit Card Processing To access the Debit Card transactions window click Transactions on the menu bar Click the Debit Card option Or click the Debit button on the Icon Bar see page 129 ig Debit Card lol x Sale Betum Void Sale Void Return Sale Recovery Return Recovery Debit Card Number Card Member Exp Date MMYY Ticket Number Process Cancel Amount Cash Back Total w Action Buttons The action buttons allow you to select the desired Action Sale Return etc Not all Action Buttons or fields will be available to every debit card processing company for every transaction type Debit Card Number After the debit card is swiped through the card reader the debit card number appears here Card Member Enter the customer s name This information is not transmitted to the debit card processing company It is stored in PCCharge s database and can be viewed from the Reports Exp Date MMYY Enter the cardholder s credit card account expiration date here A slash or space is not required Example For 01 05 enter 0105 Ticket Number Enter your sales or invoice number in the Ticket field This is a number that you designate
178. oes not use this date as a fixed or absolute value The date you select is only a reference for selecting a relative time period from today en Note Even if you select today s date in the box labeled Archive transactions dated prior to PCCharge will not archive those transactions that are awaiting settlement 8 You may safely ignore the lower half of this window Transaction Purge Configuration for now since it is explained later in this manual PCCharge s Transaction Database Archive functionality is now set up The following section gives instructions on to use Transaction Database Archiving Using Transaction Database Archiving Note No matter what you select in the Transaction Archive window oe PCCharge does not automatically archive the database Instead PCCharge will warn you during startup if the conditions you specify in this window are met You can also click the Archive button in the Transaction Archive window to have PCCharge archive the database If At startup enable archive prompt is checked in the Transaction Archive window PCCharge will examine its database during startup If the size of the PCCharge database exceeds the Preferred maximum database size specified in this window PCCharge will ask you if you want to archive the PCCharge database We recommend that most users click Yes to increase operational efficiency speed up transaction processing and decrease the likelihood
179. of database corruption old the transactions in its database are It will then consult the value of the Archive transactions that are still active field in the Transaction Archive window Transactions that are younger than Archive transactions that are still active will not be included in the archive Transactions that are applicable to archiving and that are older than Archive transactions that are still active will be moved out of the current database and into the archived database 9 Technical Details If you click Yes PCCharge will first check to see how PCCharge will consult the value of the Archive Location in the Transaction Archive window to determine where it should put the archived database You can configure this location in the Transaction Archive window If you ve previously archived the database PCCharge will append any newly archived transactions to that existing database unless you specify a different Archive Location After PCCharge has completed the archive process perform a Repair Compact e Click Utilities on the menu bar Click the Repair option PCCharge will take a few moments to repair your database depending on its size e PCCharge will notify you when the process is complete Click the OK Button e Click Utilities on the menu bar Click the Compact option PCCharge will take a few moments to compact your database depending on its size e PCCharge will notify you when the proce
180. of the Active Company Display to select a different account The active Cashier is shown to the right of the Active Company Display Processing Status Bar Bottom left of the main window The Processing Status Bar allows you to see the status of PCCharge and the status of a transaction being processed System Ready Credit Click this button to access the Credit Card Processing window see page 131 Debit Click this button to access the Debit Card Processing window see page 146 Check Click this button to access the Check Processing window see page 154 EBT Click this button to access the EBT Card Processing window see page 160 Gift Card Click button to access the Gift Card Processing window see page 168 End of Day Click this button to access the End of Day Management window see page 197 Import Click this button to access the Import File window see page 181 coy Os Reports Click this button to access the Reports window see page 226 Log On Off Click this button to access the Log On Off window see page 115 NI 0 Help Click this button to access the Help window T j i Minimize Click this button to send PCCharge Payment Server to your Windows Task Bar usually found at the bottom of your screen D Accounts Click this button to access the Private Label Transactions window This icon only app
181. on 1 00 Cancel ih Synchronize User s Guide This section describes how to process single transactions view reports and use other options accessible in PCCharge Payment Server Main Window The main window is the focal point of PCCharge It is the window you will first see when PCCharge is started You can access any function of PCCharge from the main window e PCCharge Payment Server For Windows 8 x File Transactions Batch Reports Utilities Setup Help L A 25 A z S S 2 Credit Check Import Reports Log Off ne System Ready Anonymous 14 17 10 Menu Bar Top of the main window The menu bar is a generic Windows based menu system The menu bar allows you to access every feature of PCCharge File Transactions Reports Utilities Setup Help Icon Bar Top of the main window The Icon Bar allows you to access PCCharge s main feature From the Icon Bar you can select to perform a credit debit check EBT or gift card transaction etc ESfv esg oagF7s Credit Debit Check EBT Gift EOD Import Reports Log Off Help Minimize Active Company Display Bottom middle of the main window This drop down box displays the currently selected merchant account number and the company name associated with that account Whatever account is shown here will be used to process all credit card transactions performed from the Credit Card Transactions window Click the drop down arrow on the right
182. on Indeterminate PCCharge will display any indeterminate batches in the Batch Files section of this utility w Indeterminate Batches x Select a batch Display Records Update Database Batch Report Close Batch Details Date 05 05 03 Time 09 12 36 Count f6 Total 23 19 Select the Batch File whose open batch you wish to edit You can differentiate between Batch Files by looking at the Batch Details bottom right of the window that appear when you select a file There are several functions available in this section of the Batch Management Utility You may view the contents of a batch file by selecting it and clicking the Display Records button If you click the Update Database button PCCharge will treat the indeterminate batch that you have selected as if it had been settled by your processing company You would use this function if your processing company has told you that they ve actually settled the batch even though PCCharge didn t receive settlement confirmation You may view the full report for a batch file by selecting it and clicking the Batch Report button You may use these tools to examine the contents of an indeterminate batch or to void out transactions in an indeterminate batch However we highly recommend that you first work with Technical Support to become comfortable in using this tool Batch History Simple Explanation This too allows you to view a detailed list of all
183. on s TroutD will match the original transaction s TroutD Example Sale TroutD 1234 gt Gratuity TroutD 1234 gt Void Sale TroutD 1234 For terminal based processing if you void the original transaction in a TroutD series the void simply removes that transaction from the settlement file so that the customer does not get charged or credited If you decide to charge the customer you can run a Voided Sale as a Voice Auth by getting the troutd and auth code from the reports and then using the Retrieve Account Number function to get the full card number and expiration or run another Post Auth if the voided transaction was a follow on Post Auth Note Post Auths are voided from the Void Sale list For credit you would run another credit and use the same procedure as the Void Sale to acquire the card number and expiration For host based processing a void just removes the transaction from the host file WARNING You should not attempt to access any other PCCharge functions reports batch settlement closure while you are processing a transaction or are waiting for a response from your processing company Doing so may negatively affect your transaction results Process Offline This button allows you to enable offline processing When this feature is enabled you create or open a file that is used to record your transactions Consult the section Offline Processing and Import Files for more information on this subj ec
184. on the size of their databases this could be a lengthy process Review the section System Requirements to make sure that your system meets the requirements of PCCharge see page 21 The system requirements may have changed since you last installed PCCharge Review the PCCharge Appendices to find out if your payment processing company has changed its merchant account settings and or requirements Your payment processing company may have changed the way it does business since you last installed PCCharge e To access the PCCharge Appendices before you have installed PCCharge you ll need to look on the PCCharge installation CD o Insert the PCCharge installation CD into your computer o The PCCharge installer should automatically appear If it does click Cancel and then click Exit Setup o Click the Windows Start button and then click Run Enter the letter of your CDROM drive followed by a colon Most users should input D and click the OK button o Look for the file named Payment Server Appendices Double click it to view the PCCharge Appendices in Adobe PDF format If you are upgrading using a PCCharge Payment Server CD ROM you ll use the standard installation process described in the next section Be sure to use the program directory of your existing PCCharge Payment Server when asked to select a destination directory Skip step 4 and proceed to the next section Installation If you are upgrading using a PCCha
185. one Numbers Primary Phone Secondary Phone Help Cancel lt Back E 1 Review the section of the PCCharge Appendices specific to your debit card processing company there may be special information or instructions specific to your processing company 2 Click the small drop down arrow button to the right of the Electronic Benefits Company field Select the check services company that your business will be using Note Not all EBT card companies will be available for selection The credit oe card company you selected in the Credit Card Setup window determines which EBT card companies are available as selections 5 Enter the Terminal ID for your EBT card processing account here This number is the main number that identifies your account You should have received this number from your bank or your merchant service provider You may leave the Working Key blank The default phone numbers for your processing company will automatically appear in the Primary Phone and Secondary Phone fields If you re connecting to your processing company via a dial up modem connection these are the phone numbers that PCCharge will use If your merchant service provider has supplied with alternate authorization phone numbers enter the new alternate phone numbers into the Primary Phone and Secondary Phone fields Examine the Extended button at the right of the EBT Card Setup window e If you can acces
186. ons are Transactions that are older than the value shown in the Transaction Archive window will be purged from the databases Transactions that are younger than this value will not be purged 2 If PCCharge finds applicable transactions it will ask you if you want to continue with the purge process PCCharge xi i 4 total of 1 transactions found aged 1 days or more Continue the purge process at this time No 3 If you click Yes PCCharge will delete the transactions from its databases WARNING Purging is permanent Once deleted transactions cannot be recovered Manual Transaction Database Purging 1 If you click the Manually Purge button in the Transaction Archive window a new window will pop up allowing you to specify which transactions you want to purge from the databases Editing this value will not affect the aged days or more value configured in the Transaction Archive window i Manual Purge xj Purge transactions aged days or more Purge 2 If you click Purge PCCharge will first check to see how old the transactions in its databases are It will then consult the value of the aged days or more value in the Transaction Archive window Transactions that are older than the aged days or more value will be purged from the databases Transactions that are younger than the aged days or more value will not be purged WARNING Purging is permanent Once deleted transactions cannot
187. ons related to your payment processing company To access the PCCharge Appendices click the Windows Start button then Programs or All Programs then VeriFone then PCCharge Payment Server then PCCharge Payment Server Appendices Important Security Notice Introduction and Scope The Payment Card Industry Payment Application Data Security Standard PCI PA DSS is comprised of fourteen requirements that support the Payment Card Industry Data Security Standard PCI DSS The PCI Security Standards Council PCI SSC which was founded by the major card brands in June 2005 set these requirements in order to protect cardholder payment information The standards set by the council are enforced by the payment card companies who established the Council American Express Discover Financial Services J CB International MasterCard Worldwide and Visa Inc PCI PA DSS is an evolution of Visa s Payment Application Best Practices PABP which was based on the Visa Cardholder Information Security Program CISP In addition to Visa CISP PCI DSS combines American Express Data Security Operating Policy DSOP Discover Network s Information Security and Compliance DISC and MasterCard s Site Data Protection SDP into a single comprehensive set of security standards The transition to PCI PA DSS was announced in April 2008 In early October 2008 PCI PA DSS Version 1 2 was released to align with the PCI DSS Version 1 2 which was released on Octo
188. or Custom setup Select Complete setup if you want to install all PCCharge program files and features If you select Custom setup you will be able to e Specify the PCCharge installation directory e Specify which PCCharge utilities are installed After you ve selected a setup type click Next gt to proceed to the next step in the installation process If you have selected Complete setup you may then skip ahead to the section Ready To Install see page 32 Otherwise continue on to the next section PCCharge Payment Server InstallShield Wizard x Setup Type Select the setup type to install Ple t a setup type e Complete All program features will be installed Requires the mos want installed Recommended for advanced Choose Destination Location Simple Explanation if you selected Complete as your setup type you may skip this section This window allows you to specify where on your local hard drive you d like to install PCCharge Payment Server If you re upgrading PCCharge use the Browse button to specify the location of your existing installation directory Most users should click Next gt to proceed to the next step in the installation process WARNING If you change the destination directory it is vitally important that you install to your computer s local hard drive You should not install PCCharge across a network to another computer s local hard drive PCCharge uses system files t
189. or for track 1 Cherry and set to Cherry Keyboard X e Enable Header for track 2 and set MY 8000 to e Enable Terminator for track 2 and set to Manufacturer Product MiniMag Reader IDTech Model USB wedge reader Set up in IDMB PCCharge as Keyboard Wedge 334112 MiniMag Reader Keyboard Wedge connects via PS 2 IDTech Model keyboard Set up in PCCharge as DMB Keyboard Wedge 333112 Serial Set up in PCCharge as Serial Reader IDTech Model e Baud 9600 WCR3321 e Parity Even 12 e Data Bits 7 USB Model IDTech 1DT3331 Set up in PCCharge as Keyboard Wedge 12U VersaKey IDTech a USB Keyboard Set up in PCCharge as IDKA Keyboard Wedge 334333 USB Keyboard Set up in PCCharge as Keyboard Wedge For Windows Server Versakey 2003 download Drivers from Keyboard cise http idtechproducts com For IDTech Model a Windows Vista you must first boot IDKA 234112 computer with a different keyboard attached and then plug in Vista will automatically install the drivers VersaKey Keyboard IDTech Model lee rae ae up in PCCharge as IDKA y ge 233112 Monai Set up in PCCharge as Keyboard IDTech IDMB Wadi y 334133 oa eN Check Set up in PCCharge as Ingenico 2500 Ingenico 2500 See note at end of this table an Check and card swipe device Set up MagTek MaR UUET in PCCharge as Keyboard Wedge sash a Check and
190. or the selected cashier Click on the check boxes for the transactions you wish to select Click on Select All Permissions to select all transactions for the radio button selected 4 To change a cashier s password select the cashier and press Enter The Cashier Information box will appear Enter a new Name or Password 5 Click the Save Selected button to save the settings for the currently selected cashier Click the Close button to exit the Cashier Permissions window 6 Reenable Selected will reenable a cashier who has been locked out Delete Selected will delete the selected cashier Deleting a Cashier s Account Note You cannot delete the System user To disable this user delete the e password from the Preferences window see page 42 Note that deleting the System user will disable cashier permissions for all cashiers You also cannot delete the Manager user once it has been created 1 Click Setup on the menu bar Click the Cashier Privileges option 2 Click to select the cashier you wish to delete 3 Click Delete Selected to delete the selected cashier 4 PCCharge will warn you that the cashier scheduled for deletion will be removed Click Yes to confirm PCCharge will display a pop up window with the message xxxx has been deleted Click OK to return to the Cashier Permissions window Users Setup Simple Explanation PcCharge Payment Server has the ability to support several users from
191. ores eats 120 Private Label Card Setups is scsud esac cuits t ham arae unl neha btoanicand eae eu guamaranevatendnge 122 Remove TID NUMBER zrapo itoen ua E a E Aea da EEEa E 124 Numbers Setups siivctad canvsiuatiaes at aa dower tid aia Ae na AETERNA 125 User s Guide ssssssnsnsnnsnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnn L2O Main WINd OW ertutisasan cs meet aE E a EAE vba MAI EN TAa Ta RAAE A aatia 127 ICOM BaT ran O E e EAE AO A EAT gentis 129 Menu Syste M sieren aira E ohana ariel cen arth EEA E OE E AT EE 130 Credit Card Processing wie sccascoiscaautescnonesaoitnaamane EEE EEEE EE S 131 All about Credit Card Transactions sssssirsssrsessrsrrrrrrrrenrrnrrirrrrnrrrinerineee 133 Using Credit Card Transaction Processing eccerre eee 135 Credit Card Processing A Typical Day eee 140 All about Restaurant Transaction Processing scesessseeresisrereririsreerrrrrrerrr 141 Using Restaurant Transaction Processing eerren 142 All about Commercial Card Processing cccccee cence eee ee eee teeter eens 144 Using Commercial Card Processing ccee cee eeee eee ne eee rnnr retiri enneren nne 145 All about Voice Auth Processing sevriatiicnne My k en A OEREN dani eieareetts 146 Using Voice Auth Processing eea a E vein ea russ tmeois autem es 147 Debit Card Processingiviscicnccgiaiaasac rainig A vee bonethwnn ryan othant E EAA 149 All about Debit Card Transactions scccs nck taa cere fiend hadi ata E 151 Debit Ca
192. ormation Not Available JV Retry System Unavailable JV Service Not Available Help Cancel lt Back E What is AVS Address Verification Service AVS is a fraud prevention service for card not present environments or non swiped transactions During a transaction AVS compares the address information that the cardholder gives you to what is on record for that credit card number PCCharge receives the AVS response and displays it after the transaction is processed You can either make business decisions on individual transactions or you can use the Address Verification Setup window and configure PCCharge to automatically filter out those transactions whose AVS responses are unacceptable to you AVS Response Descriptions e Address and 5 Digit Match Street address and 5 digit ZIP code both match e Exact Address and 9 Digit Match Street address and 9 digit ZIP code both match e Address Match No Zip Match Street address matches but both 5 digit and 9 digit ZIP Code do not match e 5 Digit Zip Match No Address Match Street address does not match but 5 digit ZIP code matches e 9 Digit Zip Match No Address Match Street address does not match but 9 digit ZIP code matches e No Match Street address 5 digit ZIP code and 9 digit ZIP code all do not match e Address Information Not Available Address information is unavailable AVS error or non US card issuer does not support AVS e Retry Syst
193. ost based processing company has different options available for inquiries 1 Click Transactions on the menu bar Click the End of Day option 2 The Select Merchant Number window will appear Make sure that the desired merchant account number is selected Click the OK button f Select Merchant Number loj xj r y an Merchant 1234567890 1234567890 1234567890 1234567890 Cancel Note Currently no gift card processing companies require that you manually close your batch so no inquiry function is necessary for gift card processing companies CTO lx M XXXX Batch Information BatchNumber 7 Batch Date siz m Credit Batch Information Total Balance mn Returns Amount Item Count pe Returns Count ss Sales Amount rl Voids Amount m Sales Count ay Voids Count a m Debit Batch Information EBT Batch Information SalesAmount SalesAmount Sales Count Sales Count S Retums Amount Returns Amount e 7 RetumsCount oO Returns Count pe 3 Click the Inquire option PCCharge will contact your processing company and obtain the status of the batch specified Note Depending on which processing company you use PCCharge may ask if e you wish to update your extended data You should generally click Yes as this will help to make sure that you have the most up to date indexing infor
194. ot use this function unless directed by a Technical Support Representative e At the completion of settlement file transfer a message of completion or error status will be displayed Once the transactions have successfully been transferred to AMEX you may view the results as described in the following section View Amex Results Alternatively you may visit AMEX s website to view your settlement results The following information supplied to VeriFone by AMEX illustrates this concept For questions regarding your American Express merchant account American Express offers a free Internet service Online Merchant Services which supports online account management specific to payments customer disputes and more For information on how to enroll in Online Merchant Services please contact your account representative or visit http www americanexpress com merchant For merchants that are not enrolled in the online account management tool paper statements are issued for general account maintenance For general customer service please call 800 528 5200 e To review those transactions that were sent to American Express view the Credit Card Detail report using the Card Type Start and End filters to specify AMEX and the date of the transactions to be viewed Consult the Credit Card Detail section for more information on this subject see page 232 View Amex Results Simple Explanation This feature will allow you to vie
195. ount to your account e A Gratuity adjustment This transaction allows you to change a gratuity amount after one has already been established Example You ve processed a 30 Sale transaction with a 5 Estimated Gratuity Amount After the customer receives the total he decides to give a 10 tip So you perform a Gratuity transaction for 10 and the customer leaves Five minutes later the customer returns to the business because he wants to leave more of a tip an additional 5 To accommodate this perform another Gratuity transaction for 15 not 5 You perform the 15 Gratuity the first 10 plus the additional 5 to replace the previously performed 10 Gratuity transaction not to append to it Server ID The Server ID entered during a restaurant based transaction can be two characters in length The Server ID entered is then associated with that transaction and can be referenced from the Restaurant Detail or Restaurant Pre Settle reports see pages 242 and 241 This feature can be disabled by accessing the processing company s Extended Data Fields consult your on disk Appendices and unchecking the box labeled Require Server ID All about Commercial Card Processing Commercial cards also known as corporate cards or purchasing cards are special credit cards that are given to employees of businesses governments etc for company purchases Commercial card transactions record a customer code and a tax amount The customer code i
196. out fio Last Valid Year fi2 YY Pre 4uth Duration foo N A Help m Preferences m Cards Accepted JV Require Duplicate Transactions to be Forced I AllCard Types IV Prompt for CPS 2000 Qualifiers Notify When Contract Transactions are Due on Startup BE ees Magnetic Strip Verification sm Vv AMEX Iv Discover J Do not process Post Auth if amount greater than Pre Auth I Diner s Club Carte Blanche F Prompt to Add Customer to Database T Enroute T JCB J Use Default Processor I Display Transaction Elapsed Time FleetOne f FuelMan Display Total Elapsed Time Voyager Wright Express IT Enable TCP IP Client Reversals ae I Japanese Airlines JAL IV Prompt for Visa Bill Payment Verify Amount Before Processing IV Private Label Cards Additional Configuration Options Advanced System Log Duplicate Checking Configure System Options Cashier Inactivity Timeout Default 10 This option is a safety feature that will basically log out the user and lock PCCharge if the workstation is idle for the amount of time that is configured This timeout is system wide i e if the mouse if moved or something clicked regardless of whether it is inside PCCharge the timer will be reset PCCharge Payment Server x System has timed out due to inactivity and has been logged off Last Valid Year Default 50 Enter the last valid year that PCCharge will accept as a valid expiration yea
197. owing filters Start Date Tine Wedurdey May 21 2003 120000 AM Bed Date Time Vaasid May 21 2003 115900PM Merher Cd au Card Type AL Reuk Kynd Wa Bath Mna Boke Arvud Denit Dangzcam Arpat IhMep 03 OF 15 PM eo Note Some reports are larger than your viewable window Use the scroll bars located on the right hand side and bottom of the window Icon Description Print Click this button to print the report Copy Click this button to copy this report to system memory as an image You may then paste the image into a graphics editing application Single Page Click this button to view a single report page at a time Multiple Pages Click this button to view multiple report pages at once You may specify how many pages you wish to view simultaneously j tf ith Find Click this button to find a text string within the report Report Window Buttons continued Icon Description Zoom Out Click this button to decrease the current magnification level Zoom In Click this button to increase the current magnification level Previous Page Click this button to view the previous page in the report Next Page Click this button to view the next page in the report Move Backward Click this button to move backward in your page view history Move Forward Click this button to move forward in your page view history O02 2 9 0
198. ows 7 Vista 2008 Read Me To be read by users running PCCharge on Windows 7 Windows Vista or Windows 2008 If you installed the Complete setup of PCCharge you will also see Auto Settle Utility Explained in the section Auto Settle Utility see page 219 Batch Utility Explained in the section Batch Management see page 206 6 Click PCCharge Payment Server to start PCCharge Payment Server e Note At startup PCCharge will check to see if you re upgrading from a version of PCCharge older than 5 7 If you are a window will appear that briefly describes our database purging feature For detailed information on this feature and its usage consult the section Transaction Database Purging see page 192 Note You must be logged in to Windows as a user with administrator access in order to launch PCCharge WARNING As of PCCharge 5 8 0 you will be required to create a System password at program launch You will also be required to set up a cashier named Manager prior to running any financial transactions Manager can perform any functions involving financial transactions including setting up merchant accounts and devices processing transactions settling batches and running reports Manager cannot access the cashier setup perform the new key generation function or access the Data Manager PCCharge requires strong passwords and password variety is enforced Passwords must be changed every 90 days Reminder
199. p ahead to step 13 PCCharge will first transmit your batch to the processing company and then display the result of the settlement closure attempt If you receive a Result of Settlement Accepted or Batch Accepted you batch has been successfully settled closed Continue on to step 13 If you receive a Result of Settlement Rejected or Batch Rejected refer to the section Manual Modem Setup see page 85 and then return to step 10 to re attempt batch settlement closure If adjusting your modem doesn t work you will need to contact PCCharge Technical Support at 877 659 8981 13 Now that you ve successfully processed a test transaction you may begin processing live transactions Before you do continue on to the next section Basic Setup Complete to make sure you don t need to complete any other steps e Note If you think that your account is set up to process other credit card types American Express Discover MasterCard etc you may also perform test transactions using those credit card types To test a different credit card type just repeat steps 1 13 using the new card type Basic Setup Complete For many users this completes the process of setting up PCCharge Your credit card processing account has been set up along with the means of communicating with your processing company The next chapter Continuing Setup has to do with device setup and some of the extended capabilities of PCCharge You may s
200. p for Manual Close This setup is basically equivalent to being Terminal Based You the merchant are responsible for closing your batch Essentially individual transactions are authorized you plan to transfer the funds but batches are settled closed you actually initiate the transfer of the funds WARNING Unless you settle or close your batch or your processing company does it for you you will not receive your money We recommend that you settle or close your batch daily Note Even after settlement your money will not immediately be oe transferred to your account The transfer process will often take one to three business days depending on your bank and processor Transaction Types There are several types of credit card transactions The different types of transactions are also known as actions Here is a list of the various transaction types with general descriptions Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account Credit Refund This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the cardholder s account Void Sale This action removes a sale transaction No funds will be received from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before batch settlement close With a ho
201. p in the event of system failure You can use almost any standard spacious gt 50mb removable media to back up your PCCharge data Example USB drive Zip drive CD RW etc Your restoration information can be saved across your network to another computer s hard drive You can even use multiple 32 inch floppy disks However the PCCharge restoration information will likely require over a dozen 3 inch floppy disks Backup Restore m Back Up Options Restore Options Span Disks JV Span Disks r V Prompt to Overwrite Files Restore Backing Up Your PCCharge Files 1 Click Utilities on the PCCharge menu bar Click Repair Database Depending on the size of your database it may take a few minutes for PCCharge to complete this procedure Click OK when you see the message Process Complete Click Utilities on the PCCharge menu bar Click Compact Database Depending on the size of your database it may take a few minutes for PCCharge to complete this procedure Click OK when you see the message Process Complete Click Utilities on the PCCharge menu bar Click Backup Restore Files A window titled Backup Restore will appear e The option labeled Span Disks in the Back Up Options section allows you to use multiple disks for example if you ll be using floppy disks for back up Check this option if you think your restoration information will take up more than one disk WARNING If you check the optio
202. plicable Amount This field displays the dollar amount of the transaction Batch Details Date This field displays the date the currently displayed batch was created Time This field displays the time the currently displayed batch was created Count This field displays the number of transactions in the currently displayed batch Total This field displays the total dollar amount of the currently displayed batch sales minus credits Amex Batch Archive Simple Explanation The American Express Batch Archive window contains a list of all archived settlement files PCCharge records the date they were archived and the processor under which they were settled To access the American Express Batch Archive window click Batch on the menu bar Click the Batch Management option Click the American Express Batch Archive option Select the merchant account whose open batch you wish to edit and click OK To re transmit a settlement file to American Express simply select it and click the button labeled Resubmit Again archived files should not be re transmitted to American Jamerican Express Batch Archive x Select a previously settled batch Amex for AMEX 0 07 32 Get Result Einalize Transactions Reverse Resubmit Batch Report Close Batch Details Created Settled Count Tota Express unless directed by a Technical Support Representative Get Resul
203. port of transactions and gratuity amounts for those transactions The transactions are grouped by Server ID if one is specified This report allows filtering by server ID card and other information Note This report is only available when the business type of your processing company s account is set to Restaurant To access this window click Reports on the menu bar Click the Report Filter option Select Restaurant Detail from the Report Type drop down list You may also click the Reports icon on the Icon Bar see page 129 and then select Restaurant Detail from the Report Type drop down list Bicixi Report Type Restaurant Detail Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 AM x End 6 4 72003 11 59 00 PM Server ID oOo O Card Type a iY Card Result Approved gt User ID Batch o Tikt Amity Merchant faj X In the Report Filters area you can select the Start amp End date the Server ID the Card the User ID that processed the transactions the Ticket the Card Type the Result the Amount and the Merchant Click the OK button to view print save the report Gift Card The Gift Card report shows transactions that were performed using the Gift Card Transaction window To access this window click Reports on the menu bar Click the Report Filter option Select Gift Card from the Report Type drop down list You may also
204. pproval Displays Approval message Account Number and Credit Limit The response screen for Approval will have options to Proceed to Sale or to click OK and return to main screen e Call Center for Pending Referral amp Call Center Displays Pending Number e Decline Displays message stating that the application could not be processed at this time DECLINE will not be displayed on the response screen e Counter Offer Displays the Counter Offer credit limit proposed with the options to accept or reject the counter offer Account Look Up When you are performing a private label account inquiry you will need to use Account Look Up The Offer Account Look Up parameter must be turned ON in the Account Information section of the CITI Extended Data Fields screen to access the Account Look Up action tab Account Look Up Response Descriptions e Captured Displays Approval message and Open to Buy amount depending on Display OTB parameter from processor s Extended Data Fields screen e Call Center for Referral amp Call Center Displays message requesting additional information e Decline Displays message stating that the account could not be found FaPrivate Label Transactions j xj Credit Application Account Look Up ep Account Number and or SSN must be provided Process Cancel Clear Account Number Social Security Number g o Date of Birth MMDDYYYY 7 ZIP Code nt
205. prompts will start when there are 14 days or less A Password cannot be used if it has been one of the last four used See next warning box for the PCCharge password requirements If the System user attempts to login 5 times incorrectly PCCharge will shutdown and remain locked for 30 minutes The System user will be prompted with an option to call Tech Support for a password reset WARNING PCCharge requirements for strong password Must be minimum 7 alpha numeric characters in length Must be case sensitive Must contain at least one upper case character Must contain at least one numeric character Must contain at least one special character e g etc 00000 If a password becomes corrupt as if someone tried to tamper with the system PCCharge will lock itself and it may be necessary to call Tech Support Technical Details If you chose to not have PCCharge added to the Windows Start Menu you ll need to manually start PCCharge You can do so by browsing to the PCCharge installation directory via Windows Explorer The default location of the PCCharge executable is C Program Files Active Charge Active Charge exe Accessing the User Interface Simple Explanation The PCCharge Payment Server user interface does not appear by default except during the installation of PCCharge After PCCharge has been completely set up and closed the user interface will not appear when
206. pty There will be no transactions to view until you process more transactions To access this window click Reports on the menu bar Click the Report Filter option Select Batch Pre Settle from the Report Type drop down list You may also click the Reports icon on the Icon Bar see page 129 and then select Batch Pre Settle from the Report Type drop down list lel xi Report Type Batch Pre Settle Print To Screen Printer File Report Filters 6 4 2003 12 00 00 4M Member e i Card Type f l 7 Card OoOo O Result User ID Batch ie ai Ticket aN Amount Merchant faj End v 6 4 2003 11 59 00 PM v p p roye d me e Note The Batch Pre Settle report is only accessible if the active merchant account is on a terminal based system In the Report Filters area you can select the User ID that processed the transactions the Merchant and the Batch The date range is not pertinent to this report Click the OK button to view print save the report Batch Post Settle The Batch Post Settle report allows you to view transactions that have already been settled To access this window click Reports on the menu bar Click the Report Filter option Select Batch Post Settle from the Report Type drop down list You may also click the Reports icon on the Icon Bar see page 129 and then select Batch Post Settle from the
207. r and guarantees that the amount of the transaction is available This action also allows you to perform the first half of a sale transaction This action does not make information available for re transmission 2 Sale This action reduces the balance of your customer s checking account A sale actually performs two functions First a sale will Guarantee a check Second it will make the transaction available for re transmission 3 Void This action removes a Sale or Forced transaction from the re transmission information You will be deleting the transaction You will not get the funds from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before re transmission 4 Force This action makes a verified check transaction available for re transmission A Verify followed by a Force is equivalent to a Sale All about ECC Check Transactions Some check services companies provide you with the ability to transmit scanned check images to their servers These images allow those processors to convert your customers checks into an electronic transaction To determine if this ability is available to you check the section of the PCCharge Appendices related to your check services company By storing check images you can e reduce the amount of paper at the point of sale e relieve the merchant from having to physically transport checks e provide an exact copy of the chec
208. r for a card WARNING PCCharge is preprogrammed with an initial Last Valid Year Periodically the Last Valid Year for credit cards will need to be advanced You are responsible for updating the Last Valid Year in the future Pre Auth Duration Default 0 PCCharge has the ability to change the statuses of older uncompleted Pre Auth transactions to Complete in its database so that they no onger appear in the list of transactions eligible for Post Auth This is useful for automatically removing Pre Auths that can t be settled due to expiration To enable this ability specify a number of days here up to 9 or enter a zero to disable it Settle Reminder Default 0 PCCharge has the ability to remind you of any batches that have not been settled within a specified number of days Enter that number here up to 7 to enable this ability or enter a zero to disable it Preferences Require Duplicate Transactions to be Forced Default Checked This option is a safety feature When checked only one transaction for a certain amount can be processed on a particular credit card number per day This does not mean that you can t process other transactions It just prevents accidental duplicate transactions If this option is enabled you can still charge a card for an amount already charged to that card on the same day simply put an F in front of the credit card number to force the transaction Consult the section
209. r ne Installing Installation Completed The installation process is complete You may now remove the PCCharge Installation CD from your computer Click Finish to proceed to The Setup Process PCCharge Payment Server tallShield Wizard InstallShield Wizard Complete The Setup Process During the first use of PCCharge you are automatically taken through a setup process If you need to make changes to the following settings at any time after the initial software setup you can access all of the setup parameters from the Setup menu Note If you plan to use PCCharge in combination with the PCCharge oe Maitre D Plug in note that the plug in should be installed after completing the standard PCCharge installation process After PCCharge has been installed and set up you may refer to the section Maitre D Plug in see page 249 Starting PCCharge Payment Server Lng Click the Windows Start button its default location is the bottom left of your screen OVE Sh Click Programs or Program Files Click VeriFone Click PCCharge Payment Server The following shortcuts are available PCCharge Payment Server The PCCharge executable PCCharge Payment Server Appendices PDF version of the PCCharge Appendices PCCharge Payment Server Help Also available within PCCharge PCCharge Payment Server Manual PDF version of the PCCharge manual PCCharge Payment Server Read Me The PCCharge Readme file Wind
210. ransactions throughout your business day it s obtaining authorizations for transactions This means that the amounts have been authorized for eventual transfer from your customers accounts to your account At the end of the day your batch must be closed or settled This initiates the transfer of funds from your customers accounts to your account Depending on your processing company this may happen automatically Check with your processing company bank or merchant service provider or whoever set up your account to find out if your account is set to auto close Note Not all of the functions shown in this section are available for each processing company Host based systems use batch close and terminal based systems used batch settle To determine if your payment processing company is terminal or host based consult the section of the PCCharge Appendices that relates to your payment processing company Further there are other differences between individual processing companies within those two groups WARNING Batch settlement closure is a necessary part of host based payment processing regardless of whether your batch is manually or automatically settled closed If your batch is not settled closed your payment processing company will not initiate the transfer of funds from your customers accounts to your account and vice versa Double check with your processing company to make sure of how your account is set
211. rd Processing A Typical Day ccccee cece e teeter eee eee aes 153 Check Processing via sewed E anaro nin EEE ETAN EE ANET i MEERE trae Ea 154 All about Check TransactioN Sirmen tarme ia A ENEE 156 All about Check Verification Guarantee ce cecete cette tent ee teeter eee ene nes 157 All about Check Conversion Truncation ceeeeee cere ee eee nene eee ee eee ene tne e ees 158 All about ECC Check Transactions cecesesesenen eect sees sere teen eee eaeateaeaeees 159 EBT Electronic Benefits Transfer Processing ccceceeee eee eee e eee ene e nett rere 160 All about EBT Card Transactions cceceeeeeeee nent e eee ee entree eterna entrees 162 Cash EBT Transactions eoin cater unute digits sd pn O A ET a ud tan aramid 163 Food Stamp EBT Transactions mrenmen ni E E E E EETA 164 Food Stamp Credit EBT TransactionS sssssssesissererrrrrseserrrrrre rererere rester 165 Account Inquiry EBT Transaction stes iena gehen E Aoi tees 166 Processing EBT Transactions A Typical Day cccece cece cee eee teeta een en aes 167 Gift Card Transaction ProC SSING cccece eect rennet een ene 168 All about Gift Cand Transactions oiriin a aaa AEE TRE 170 Processing Gift Card Transactions A Typical Day ccececeeeeee eee eens 171 Private Label Transaction ProCe SSING ccce cee ee teeter nents 172 Credit Application iiccisicicecscsaciaaadbibeataeieeninasenmesaaes oint
212. re host based That means the information to be re transmitted is stored on the host computer systems or the processor s computer system You can be set up one of two different ways You can be set up for Auto Time Initiated Close At a certain time during the day the host based system will scan their computer system If you have transactions waiting for retransmission they will automatically process the information You can be set up for Manual Close This setup is similar to being terminal based You the merchant are responsible for re transmission If you are set up for manual close you will need to perform a close to complete your debit transactions If you are processing credit card transactions as well as debit transactions the debit transactions will be closed at the time you settle your credit card transactions There are two main types of debit card transactions Sales and Credits Other debit card transactions Void Sale Void Credit etc are variations on these The different types of transactions are also known as actions Here is a list with general descriptions 1 Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account 2 Credit Return This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the cardholder s account 3 Void Sale This action removes a sale transaction No funds
213. rge Payment Server installation file received via the Internet complete the following steps e The file received from VeriFone Inc will almost always be named Setup exe Locate Setup exe It will be in whatever directory you specified when you downloaded the file You may need to detach the file if it was sent via e mail Double click Setup exe You may now follow the steps in the next section Installation beginning with the step Welcome Be sure to specify the program directory of your existing PCCharge Pro when asked to select a destination directory WARNING Depending on which version of PCCharge you are upgrading and the version to which you are upgrading certain payment processing companies may no longer be accessible for use in PCCharge This is usually because the parent companies of those payment processing companies are phasing out that payment platform PCCharge will allow you to remove any existing accounts for unsupported processors during your first use of an upgraded PCCharge If removing an unsupported processor is unacceptable to you for any reason please contact Technical Support to discuss your options WARNING As of PCCharge 5 7 1i SP8b strong passwords are required PCCharge requirements for strong password o Mus be minimum 7 alpha numeric characters in length Must be case sensitive Must contain at least one upper case character Must contain at least one numeric character Mus
214. rge checks for communication via inx files from other software At its default PCCharge checks every half second for communications Do not lower the value of the interval Checking more often would consume too much of the system s resources The default setting is generally the optimum value for the interval Multi Trans Wait Default Unchecked If this option is unchecked PCCharge will hang up after every transaction when authorizing a group of transactions Checking this option allows PCCharge to attempt to keep the connection open when authorizing a group of transactions PCCharge can only keep the connection open if the credit card processing company allows the connection to be kept open Check with your payment processing company to determine if they support this feature Integration Configuration Configure IP Settings Click the Configure IP Settings button if you want to access the Integration Configuration window see page 51 The Integration Configuration window allows you to configure both Standard TCP IP and Secure TCP IP SSL integration Proxy Server Information Use Proxy Server Default Unchecked Not yet implemented IP Address Default Empty Not yet implemented Key Generation WARNING Do not perform this operation unless you are absolutely sure you wish to do so This process will cause a shutdown and the re encryption process could take a significant amount of time at restart Interrupting the
215. rging see page 192 ia Transaction Archive x r Transaction Archive Configuration JV At startup enable archive prompt Archive Pre 5 6 Transactions J Archive transactions that are still active after 30 days Archive Location C Program Files Active Charge backup Browse Preferred maximum database size 20 MB Megabytes Archive Archive transactions dated prior to 10 18 2008 Select Date Transactions more than 90 days old will be archived Cancel FEE Archive Progress Transaction Purge Configuration IV At startup prompt to purge stored transactions aged 2556 days or more NOTE Warning message s will appear before transactions are purged Browse Calendar Manually Purge NOTE Warning messagefs will appear before transactions are purged 3 Most users should not place a check in the checkbook labeled Archive transactions that are still active after days This feature was included mainly for those businesses that process a high volume of transactions daily at least one hundred save available disk space assuming your archive is on a separate system This is accomplished by archiving active transactions that are likely no longer valid 9 Technical Details If you activate this feature PCCharge can help to For example the time limit on the usability of a Pre Auth transaction is about 7 10 days If you were to set activate this feature and
216. rio 2 1 In this example all the options in the Address Verification Setup window HAVE been checked 2 You manually enter not using a card reader a 10 credit card sale transaction into PCCharge including the incorrect Zip Code and Street information 3 PCCharge connects to your processing company and receives a Result of CAPTURED and an AVS Response of No Match Note Because all the options in the Address Verification Setup window oe were checked including No Match the transaction was approved This is why it is generally recommended that users leave all the options checked in the Address Verification Setup window This way you can simply void a transaction if you aren t comfortable with the AVS Response 4 Since you received a Result of CAPTURED the transaction is ready to be settled along with any other transactions at the end of the day AVS Usage Scenario 3 1 This example differs from the first two in that PCCharge allows you to check AVS without transferring any funds To check a cardholder s AVS information simply enter it as part of a zero dollar Pre Auth transaction and submit that transaction 2 Your credit card processing company will reply with an AVS response and no funds will be transferred between you and the cardholder Card Verification Setup Simple Explanation The Card Verification Setup window allows you to set up CVV2 CVC2 and CID filtering for your credit card processin
217. rlier in this Backup Restore section 8 You may now begin processing transactions using your new computer We recommend that you wait at least one month before uninstalling PCCharge from your old computer or that you back up your entire PCCharge directory from that computer to removable archive media CD R or some other comparably sized media Transaction Database Archiving Simple Explanation During daily use PCCharge automatically stores in its database records of your transaction processing This database will obviously increase in size over time and may decrease operational efficiency slow down transaction processing and increase the likelihood of database corruption Our Transaction Database Archive helps you to prevent such issues by providing you with an efficient and simple means of moving older transactions from your working database to a separate archive database a Note The Transaction Database Archive is currently only intended for use with terminal based processing companies Host based companies store transaction information on their systems so PCCharge can t know if individual transactions are active or inactive To determine if your credit card processing company is terminal or host based consult the section of the PCCharge Appendices that relates to your credit card processing company Only transactions that are complete will be archived by the Transaction Database Archive This
218. rocessing transactions for the day we recommend that you review the day s transactions Look at the Gift Card report see page 243 for the day e View the report associated with your gift card Terminal ID or Merchant Number e Does the report look correct e Dothe totals look correct e Does the number of transactions look correct You may need to investigate any discrepancies that occur Do you have to manually settle close your transactions or are your transactions automatically closed for you If closure will occur automatically you are finished If you must manually settle close start that process now Private Label Transaction Processing Note As of PCCharge 5 8 0 the Credit Application and Account Look Up oe action tabs along with the Private Label Transactions window are only available for the CitiCorp private label processing company Only Manager can perform Credit Applications and Account Look Ups To access the Private Label Transactions window click Transactions on the menu bar Click the Accounts option Or click the Accounts button on the Operational Toolbar Fprivate Label Transactions a x Credit Application Account Look Up r Credit Application Required Field FistName j lt i SCS ae Middle Initial iz Last Name Ss anes Suffix NONE StieetAddess i s CS S Clear Apt Suite o ee State Select One z ZIP Code
219. rs PCCharge has been successfully tested on Windows Vista Business Edition 32 bit or 64 bit Windows 7 Professional 32 bit or 64 bit Windows 7 Ultimate 32 bit or 64 bit Windows 7 Enterprise 32 bit or 64 bit and Windows 2008 Server Enterprise Edition 32 bit or 64 bit However these operating systems require that certain steps be performed for proper installation Please carefully review the document VISTA_7_2008 README pdf found in the Pro Client and Payment Server directories on your PCCharge installation CD prior to installing PCCharge Welcome Click Next gt to proceed to the next step in the installation process PCCharge Payment Serve nstallShield Wizard Welcome to the InstallShield Wizard for PCCharge Payment Server rd will install PCCharge Payment Server on your computer To continue License Agreement Select I accept the terms of the license agreement and click Next gt to proceed to the next step in the installation process PCCharge Payment Server InstallShield Wizard License Agreement Ple ad the follow c agreement carefully IMPORTANT CAREFULLY REVIEW THIS AGREEMENT BEFORE CONTINUING THE INSTALLATION OR USE OF THE VERIFONE INC VeriFone SOFTWARE SOFTWARE THIS END USER LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU EITHER AN INDIVIDUAL OR A SINGLE ENTITY YOU AND VERIFONE IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT TERMINATE THIS INSTALLATION AND
220. rtially up to the full dollar amount reverse a debit Sale transaction Ina host environment this can only be done if it is the next transaction after the transaction being reversed Debit Card Processing A Typical Day In this section we will discuss a typical day of processing debit cards transactions Processing debit card transactions consists of 7 steps 1 2 You open a batch simply by performing your first debit card transaction of the day Process whatever transactions you have for that particular day After you have completed processing transactions for the day it is time to prepare for settlement Look at the Debit Summary report see page 239 for the day Set the Result to Approved e Make sure that you look at the report for the appropriate Merchant e Doesthe report look correct e Dothe totals look correct e Does the number of transactions look correct If the report does not check out view the Debit Summary report see page 239 for both approved and unapproved transactions You may need to investigate the discrepancies Do you have to settle close manually Are your transactions automatically closed for you If closure will occur automatically you are finished If you must settle close manually start that process now Typically you should repeat these 7 steps each day of processing debit card transactions Check Processing Check Verification verifies that the check writer has a
221. s allow you to offer to your customers Total This field shows the total amount of the transaction It is calculated by adding the Amount to the Cash Back field All about EBT Card Transactions Electronic Benefits Transfer EBT is a way of issuing and processing certain benefits electronically The government issues Food Stamps and aid to families with dependant children on EBT cards that resemble credit or debit cards Beginning in year 2002 the government has been able to issue Social Security payments Disability payments and many other government issued payments on these EBT cards With EBT processing you can process these payments as you would a debit card More and more state governments and the federal government will be moving to this form of payment processing to reduce paper work and control fraud With EBT transactions you should keep the following in mind 1 EBT transactions can only be performed in a Retail or face to face environment If you are a Mail Order type business you cannot perform EBT transactions 2 EBT transactions can be hand keyed but swiped transactions utilizing a card reader and PIN pad attached to your computer are preferred As with debit card processing EBT processing is a two step process EBT processors are typically Host Based As with every Host based System you may have the ability to be set up for either Auto Time Initiated Close or Manual Close Consult your merchant services provider
222. s aoa tases usar ion E A e A A NAN 42 Advanced Configuration Setup sssssssssssrrrrrserrrrt enn ttrt rrtt r rnnr nnr urr nenna 49 Integration Configuration sieren nan E EEEE N E Ain onda mcr EEEE 51 Merchant Setup Wizard sities indo a a a a aE A E O E AEA 53 Credit Card Processing Company Setup sisssssririssssrrerisisrerrririnrrrrrr rnrn nrt 54 Register New Merchant License 0 ccc cce cette ee ee renters 55 Changing your Credit Card Company and Credit Card Company Number 56 Credit Card Processing Company Extended Data Fields 57 Split Dial Settle Setupy aiscnicer adenine Meany aa lead ira des 58 American Express Split Dial Setup cee cece teeter ener ene tenets 59 Debit Card Company Setup ana E E EE cu E EE EAE A EA O cack ener 62 Debit Card Company Extended Data FieldS nsee 64 Check Services Company Setup ssssssisrssssrrerrsrnerrrrrrnenrrrrrrtrnrrerirtrrrrr 65 Check Services Company Extended Data Fields neee 67 EBT Processing Company Setup cceceee cece teen iian EE nets teeter ees 68 EBT Company Extended Data FieldS cccceeeeee cece teeters 70 Gift Card Processing Company Setup cccee cece cece e ee eee eee e teenie renr 71 Gift Card Company Extended Data Fields cccceceee cece eens eee eee eerren 73 Company Information Setup ri e cece cece ee ener ELERAN ai 74 Address Verification Setup marrer irain eiaa E oii E AAE E EE
223. s in the boxes labeled Suppress Card Number and Suppress Expiration Date If you want a certain item of information displayed uncheck the box next to the appropriate option 10 11 12 e Click the OK button to return to the Receipt Printer Setup window You now have the option to uncheck the box labeled Print Receipts for Gratuities Gratuity tip transactions are used when the actual gratuity amount is known after the original corresponding sale transaction including an estimated gratuity amount has been processed Unchecking this box makes PCCharge not print out receipts for this transaction type If you selected Standard Printer for your Printer Type configure the following settings e Select the Orientation that you want for your printed receipts You may select a Portrait or Landscape orientation e Set your Margins The values for the margins are displayed in twips There are 1440 twips in an inch so the default setting of 720 twips is equal to one half of an inch The margin settings allow you to place the receipt information in different areas of the page to permit the use of preprinted invoices We recommend that you leave these settings at their default values You should wait until you see your printed receipts before you modify these values e The Configure Contract button configures contracts printed for PCCharge s recurring billing functionality It does not apply to standard report printer setup so you may safel
224. s the Extended button click it and proceed to the following section EBT Card Company Extended Data Fields e If you cannot access the Extended button no extended information is necessary for your EBT card processing account Click Next Skip ahead to the section Gift Card Processing Company Setup see page 71 EBT Company Extended Data Fields Simple Explanation The following EBT Card Company Extended Data Fields information is for those users who are setting up the ability to process EBT cards using PCCharge If you don t need this ability click the Next button and skip ahead to the section Gift Card Processing Company Setup see page 71 e Note As you can see there isn t a picture of your EBT Card Processing Company Extended Data Fields window shown on this page This is because each EBT card processing company has its own set of Extended Data Fields 1 Enter the extended information as required by your EBT card processing company This comp information and other important information about your EBT card processing any are described in the PCCharge Appendices WARNING This step is vitally important Failure to complete the required extended information in this section may prevent you from processing transactions 2 After you ve entered all data required including any advanced or extended data click the OK button to exit the Extended Data Fields window 3 PCCharge will display the
225. s the code that is assigned to that cardholder by his her company and is typically used for accounting within the cardholder s company The tax amount is the portion of the total amount that is attributed to tax It is also kept separate for accounting purposes Note The tax amount you enter will not be added to the transaction amount you enter Rather the tax amount specified is merely recorded as being that part of the total amount Example You enter an Amount of 1 00 and a Tax of 05 Only 1 00 is charged to that card The 05 is recorded as being the tax portion of the total amount Using Commercial Card Processing PCCharge has the ability to process transactions involving commercial cards Commercial cards are processed in almost the same way as normal credit cards Using PCCharge and a processing company that is certified for commercial card processing with PCCharge the user can specify that a portion of the total amount be recorded as the tax amount The user can also include a customer code with the transaction information sent to the credit card processing company Note The tax amount you enter will not be added to the transaction amount you enter Rather the tax amount specified is merely recorded as being that part of the total amount Example You enter an Amount of 1 00 and a Tax of 05 Only 1 00 is charged to that card The 05 is merely recorded as being the tax portion of the total amount To check
226. sactions for multiple business or sections of a business The easiest way to select which merchant account you ll use to process transactions is to click the arrow next to the drop down box at the bottom of your PCCharge window All merchant accounts currently set up with PCCharge will then be displayed and you can select the one you want by clicking it z This display bar shows the active merchant account number and the company name associated with that account Whatever account is shown here will be used to process all credit card transactions unless another account is selected FSA HRA Transactions The Credit Card Transaction form now has a checkbox for FSA transactions if the Enable FSA HRA Cards option is enabled in the processor setup This FSA checkbox which appears in the lower right side of the Credit Card Transaction form can be enabled to force the prompting for healthcare amounts in cases where the card is an FSA HRA card but the BIN range is not in the BIN table for PCCharge The BIN ranges for these cards as well as for other card types are changed constantly at the issuer level so it is impossible for PCCharge to always be completely up to date This checkbox will allow the user to circumvent the BIN checking and send the proper data for their transaction r Ea The FSA checkbox will also appear on the Post Auth form once an authorization code has been entered When PCCharge recognizes that the card is an FSA
227. scape Receipt Setup Adyanced Receipt Uptions Margins Top 720 Left Right Bottom 720 M Roll Printer Configuration Column Width f40 1 Click Setup on the menu bar Click the Printer option Click the Receipt Printer option 2 Review the Tested Receipt Printers table at the end of this Receipt Printer Setup section to determine if there are any special settings recommended for your receipt printer Click the small drop down arrow button to the right of the Printer field Select the printer that PCCharge will use to print receipts Depending on the kind of printer you have select either Standard Printer or Roll Printer A standard printer is a typical 8 x 11 desktop printer A roll printer is a type of printer specifically designed to print out small format receipts like those commonly received at most stores and businesses In the section labeled Receipt Options specify the of Copies you want to print You now have the option to uncheck the box labeled Print Receipts for Pre Auths Books Pre auth transactions set money aside on a customer s credit card without actually initiating the transfer of funds from the customer s account to your account These transaction types are often used when the exact final amount of the transaction is not known Unchecking this box makes PCCharge not print out receipts for these two transaction types You may choose to uncheck the box la
228. sdesioasaiaehiadaaesesaneauidshadaeeveesaaedi ee 14 More Information skoseg n dni dotinanexraieterdatadeauany dant Gowns anes denseuted 20 System RequirementS cccccscceeessceeeecseeeeeseeeessseres 2L Upgrade Preparation cccccscceecccceeessseeeecseeeseeaneess 22 Upgrading PCCharge sssssssnnnnnnnnnnnnnnnunnnnnnnnnnnna 24 Stal ATI ON iis ek iniaiaiai aa viene ede 20 Windows 7 Vista and 2008 Server USEIS ccccececeeeceee eects sees sees seeeeeateeaneeeneees 26 Welcome liri rere a anaa an a anc Aaa Ta E AE O A A E ET eee coer 27 LICENSE Agreement ant muani targa actinides snuatuntes DAR ERE Mh vane MRE D RON awk Ta TAS 28 Setup Type an niaaa ankan E ERA Ra EAA EA EE PRE E Enia ae na ERTE ARE iNi 29 Choose Destination Locationssinna ienen Etna RE NEE AE A EERE A i E ANRETT 30 Select Features nonae a a ethan E E nea Matas AG a E EA 31 Ready toi Install peiiini eran iiia naa aai e ARAARA a E ANKRE Eaa RREA Ui 32 Istalin gerie sated E A a EAE E E OI EEA AEEA A A RERET 33 Installation Completed a a m E a T A E EDR A N 34 Starting PCCharge Payment Server 0 cece cece nee rene eae tenets 36 Accessing the User Interface scierie erinin Wai dare ion ti aan Gets 38 Download Latest Setup VersiOn ccc cece ee nn ee nee nent eas 39 Do you have a Configuration Disk ssssssisrssssrrnrrrrnnt nrin rnnt ttti ene ene tennis 40 Entering your Serial NUMBEPixsistiasedc cir n e AEE ties E ORA AAR UE ETET 41 Preference
229. serve proper upgrade procedure may result in loss of data and or program functionality If you are using any sort of point of sale POS software in combination with PCCharge check with that software s manufacturer to make sure it s compatible with the version of PCCharge to which you are upgrading Review the section System Requirements to make sure that your system meets the requirements of PCCharge see page 21 The system requirements may have changed since you last installed PCCharge Start your existing copy of PCCharge Payment Server if it isn t already running To open PCCharge Payment Server e Click the Windows Start button at the bottom left of your screen e Click Programs e Click VeriFone e Click PCCharge Payment Server e Click the PCCharge Payment Server icon The person who normally settles closes batches should complete this step Settle or close any batches you may have that are open To do so click Batch on the PCCharge menu bar near the top of the PCCharge Payment Server main screen Click Settle or Close varies by processing company Proceed with normal batch settle close steps You must settle close ALL open batches for ALL accounts before upgrading otherwise data may be lost and money may not be transferred to your account s If your account is host based and set to auto close it is recommended that you upgrade after the auto close has taken place and before any new trans
230. set it to 15 days PCCharge would archive any Pre Auths that are still active have not been Post Authed after 15 days thus removing them from your database 4 If the PCCharge database exceeds the Preferred maximum database size specified in this window PCCharge will ask you during program startup if you want to archive the database The default value is 20 megabytes We recommend that you leave this size limit at its default value unless you expect to process a very high volume of transactions on a daily basis e The Archive button in the Transaction Archive window performs the same database checking and will prompt you if necessary The difference is that if the box labeled At startup enable archive prompt is checked PCCharge will automatically prompt you to archive your database If this is your first installation of PCCharge not an upgrade leave the box labeled Archive Pre 5 6 Transactions unchecked and skip ahead to step 6 If you upgraded to this version of PCCharge from version 5 6 or earlier review the following information e PCCharge versions 5 6 and later record the status of a transaction in the PCCharge database For example successfully settled Sale transactions are recorded as settled and declined transactions are recorded as being declined e Versions of PCCharge earlier than 5 6 did not record the status of a transaction Newer versions of PCCharge cannot determine the status of these
231. sign need not be entered Example For 25 25 enter 25 25 Increment Amount Enter the dollar amount to be added to the card or certificate s balance here The dollar sign need not be entered Example For 25 25 enter 25 25 Units Enter the total number of items or some calculated unit value defined by the user This field is used in conjunction with a points program Points This field is used when tracking points for a program All about Gift Card Transactions PCCharge has the ability to process gift cards or gift certificates either through a swiped transaction or by manually entering the Certificate Number The account number on a gift card is considered a Certificate Number in PCCharge Like credit card processors gift card processors can be host based or terminal Based Unlike credit card transactions however most gift card companies do not require transactions to be settled closed There are several different types of gift card transactions Many are specific to the gift card processing company used Refer to the PCCharge Appendices for more information on the transactions available through your gift card processing company Processing Gift Card Transactions A Typical Day We recommend that you follow these instructions each day that you process gift card transactions 1 Process your transactions as described in the section Gift Card Transaction Processing see page 168 After you have completed p
232. sion and also save PCCharge s database Updating Creating a Configuration Disk 1 To access the Configuration Disk Maintenance window click Utilities on the menu bar Click the Configuration Disk option Select the option Update Create Config Disk and press OK PCCharge will warn you that your existing configuration disk will be overwritten This is referring to the merchant information you have on your existing configuration disk if you re using a pre existing disk If you re using a blank disk this warning does not apply Click OK if you wish to continue and overwrite any existing information PCCharge will prompt you to insert your configuration disk You may insert the floppy configuration disk that you received with PCCharge a more recent configuration disk that you personally created using PCCharge or a blank floppy disk Click OK when ready and PCCharge will prompt to specify a save location Click Open and PCCharge will save your current PCCharge merchant account information to that disk Restoring from a Configuration Disk 1 To access the Configuration Disk Maintenance window click Utilities on the menu bar Click the Configuration Disk option Select the option Restore From Config Disk and press OK PCCharge will warn you that your existing merchant information will be overwritten This is referring to the merchant numbers you have set up in PCCharge The PCCharge database and your history of transactions
233. splays of cardholder data for example for point of sale POS receipts PCI Data Security Standard Requirement 3 3 2 3 Render PAN at a minimum unreadable anywhere it is stored including data on portable digital media backup media and in logs by using any of the following approaches e One way hashes based on strong cryptography Truncation e e Index tokens and pads pads must be securely stored e Strong cryptography with associated key management processes and procedures The MINIMUM account information that must be rendered unreadable is the PAN PCI Data Security Standard Requirement 3 4 The PAN must be rendered unreadable anywhere it is stored even outside the payment application Note Strong cryptography is defined in the PCI DSS and PA DSS Glossary of Terms Abbreviations and Acronyms 2 4 If disk encryption is used rather than file or column level database encryption logical access must be managed independently of native operating system access control mechanisms for example by not using local user account databases Decryption keys must not be tied to user accounts PCI Data Security Standard Requirement 3 4 1 2 5 Payment application must protect cryptographic keys used for encryption of cardholder data against disclosure and misuse PCI Data Security Standard Requirement 3 5 2 6 Payment application must implement key management processes and procedures for cryptographic keys used for encryption o
234. ss is complete Click the OK Button You database has now been archived repaired and compacted You should follow these steps whenever PCCharge asks you if you want to archive the PCCharge database Transaction Database Purging Simple Explanation In response to the recent CISP requirements from Visa PCCharge now allows users to purge delete transactions from their PCCharge databases that are older than a configurable amount This is different from the archive feature because the archive feature simply backs up transactions to a database The purge feature will actually delete transactions from the applicable databases pccw mdb and pccwhist mdb PA DSS Requirement 2 1 The end user merchant will not hold out of date cardholder data The retention period will be merchant defined e Note You can get the most current information regarding CISP by visiting http www visa com The following information was taken from that site In April 2000 Visa announced the launch of its Cardholder Information Security Program CISP Approved in October 1999 and mandated J une 2001 CISP defines a standard of due care for securing Visa cardholder data wherever it is located CISP compliance has been required of all entities storing processing or transmitting Visa cardholder data Members must comply with CISP and are responsible for ensuring the compliance of their merchants and Agents whether they support Issuing or Acquir
235. ssfully set up skip this section Note If you are running any other communication software Fax program Internet Browser etc you will not be able to correctly configure your modem Shut these programs down Locating Your Modem 1 Before setting up your modem you ll need to collect some information about it Click the Windows Start button Click Settings Click Control Panel Double click Phone and Modem Options Click the Modems tab Windows will display the modems installed on your computer Make a note of the name of modem that you intend to use with PCCharge shown in the Modem column Also make a note of its COM port number shown in the Attached To column Modem Name COM Port Click OK to close the Phone and Modem Options Close the Windows Control Panel window Proceed to Setting Up Your Modem Setting Up Your Modem 1 2 Click Setup on the PCCharge menu bar above the icons Click Modem If the Manual Modem Setup window appears continue on to step 3 If the Simple Modem Setup window appears click the Use Manual Modem Setup button and then continue on to step 3 Select 1200 in the Baud section of the Manual Modem Setup window Select your modem s COM port from the Port drop down list Click the Detect Modem Settings button PCCharge will prompt you to specify which modem it should detect Select your modem and click OK PCCharge will attempt to automatically configure yo
236. ssing transactions Help Cancel lt Back ext gt Finish Note If you plan to use PCCharge in combination with the PCCharge oe Maitre D Plug in note that the plug in should be installed after completing the standard PCCharge installation process After PCCharge has been installed and set up you may refer to the section Maitre D Plug in see page 249 Update Configuration Disk Simple Explanation PcCharge s Update Configuration Disk feature allows you to create a backup disk a 3 floppy disk that contains your merchant configuration information essentially everything you ve set up to this point e f your copy of PCCharge was shipped with a Configuration Disk or License Disk on a 32 floppy disk you already have this backup disk and only need to update it e f your copy of PCCharge was shipped with a Configuration Disk or License Disk on a CD you may create a separate backup disk that can be edited unlike a read only CD You can create update this disk during installation or you can wait until a later time However we HIGHLY recommend that you create this disk soon after you install and configure PCCharge Note Configuration disks can be created using almost any removable media that can be modified You may even store your configuration data on a separate computer accessed via a network The important thing is to store your backup data away from the computer on which PCCh
237. ssing companies TSYS Acquiring Solutions VISA RBS WorldPay LYNK 2 Global Payments East NDC restaurant only 2 Chase Paymentech Solutions LLC GSAR restaurant only g Heartland Payment Systems HPTS If you clicked Process or View List you have successfully recorded the Voice Auth in PCCharge The transaction is ready for closure settlement and you may continue with normal transaction processing Follow up transactions Void Gratuity etc may be performed on the transaction you ve recorded during these steps If you clicked Store Voice Auth PCCharge has merely recorded the transaction in its database The original voice authorization that you received from the processing company reduced the customer s account s limit to buy but it didn t initiate settlement of the transaction When you re ready to actually initiate the transfer of the funds from the customer s account to your account you must process a second Post Auth transaction on the original transaction which PCCharge treats as a Pre Auth Note The authorization code issued to you by the processing company has a lifespan of approximately one week varies by processing company An easy way to process the second Post Auth is to go to the Post Auth tab and click the Process or View List button PCCharge will display the original transaction in the Select Transaction table Select that transaction by double clicking it Click the Process button After the tra
238. ssociated with a unique credit card processing account Make sure that the credit card processing selected in the status at the bottom of the PCCharge window is the one you used to set up the check processing company whose truncations you wish to close 2 To access the Batch Truncation Close window click Batch on the menu bar Click the Truncation Close option 3 Check that the Count number of transactions that will be settled and Balance balance of those transactions fields display the amount that you expect to close You may refer to your PCCharge reports to check these values If they do not match your expectations you should contact your check processing company to investigate the discrepancies Once you re ready to close click the OK button 4 When the transactions have finished closing PCCharge will display a status message You re now ready to resume transaction processing Process Reversals Simple Explanation what is a reversal A pre auth or authorization only transaction deducts from the cardholder s limit to buy but the money does not move to your account because it has not been captured A post auth transaction will mark part or all of the authorized funds to be transferred to your account A reversal will return the unused portion of the authorization back to the cardholders account If you don t perform a reversal the customer will have to wait until the pre auth expires before they can access the unused money
239. st based auto close system the action has to be performed on the same day Pre Auth This action reduces a cardholder s account s limit to buy for a predetermined amount of time A Pre Auth is the first half of a sale A Pre Auth specifies that amount to be set aside for a potential transfer of funds The funds are not transferred at batch settlement close unless a Post Auth is performed using the Pre Auth s approval code As previously mentioned there is a time limit on a Pre Auth s usability The processor determines the time limit which is usually 7 10 days You should contact your merchant service provider credit card processing company for the exact time Post Auth This action makes an approved Pre Auth or voice authorized transaction available for batch settlement close This action is the second half of a sale This transaction is also known as a Completion Void Credit This action removes a Credit transaction This action can only be performed before settlement close This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Void Auth This action removes a Post Auth transaction This action can only be performed before re transmission With a host based system the action has to be performed on the same day Void Auths are not available for all processing companies If you want to void a Post Auth and the action is not available
240. stry accepted standards for secure deletion as defined for example by the list of approved products maintained by the National Security Agency or by other State or National standards or regulations PCI Data Security Standard Requirement 3 2 Note This requirement only applies if previous versions of the payment application stored sensitive authentication data 1 1 5 Securely delete any sensitive authentication data pre authorization data used for debugging or troubleshooting purposes from log files debugging files and other data sources received from customers to ensure that magnetic stripe data card validation codes or values and PINs or PIN block data are not stored on software vendor systems These data sources must be collected in limited amounts and only when necessary to resolve a problem encrypted while stored and deleted immediately after use PCI Data Security Standard Requirement 3 2 2 Protect stored cardholder data 2 1 Software vendor must provide guidance to customers regarding purging of cardholder data after expiration of customer defined retention period PCI Data Security Standard Requirement 3 1 2 2 Mask PAN when displayed the first six and last four digits are the maximum number of digits to be displayed Notes e This requirement does not apply to those employees and other parties with a legitimate business need to see full PAN e This requirement does not supersede stricter requirements in place for di
241. such as the Open Web Application Security Project Guide Cover prevention of common coding vulnerabilities in software development processes to include 5 2 1 Cross site scripting XSS 5 2 2 Injection flaws particularly SQL injection Also consider LDAP and Xpath injection flaws as well as other injection flaws 5 2 3 Malicious file execution 5 2 4 Insecure direct object references 5 2 5 Cross site request forgery CSRF 5 2 6 Information leakage and improper error handling 2 7 Broken authentication and session management 2 8 Insecure cryptographic storage 2 9 Insecure communications 2 5 5 5 5 2 10 Failure to restrict URL access Note The vulnerabilities listed in PA DSS Requirements 5 2 1 through 5 2 10 and in PCI DSS at 6 5 1 through 6 5 10 were current in the OWASP guide when PCI DSS v1 2 was published However if and when the OWASP guide is updated the current version must be used for these requirements PCI Data Security Standard Requirement 6 5 5 3 Software vendor must follow change control procedures for all product software configuration changes PCI Data Security Standard Requirement 6 4 The procedures must include the following 5 3 1 Documentation of impact 5 3 2 Management sign off by appropriate parties 5 3 3 Testing of operational functionality 5 3 4 Back out or product de installation procedures 5 4 The payment application must not use or require use of unnecessary and insecure services and protocols
242. sure that you enter the number without spaces or dashes Click in the white space next to the words Card Member and type in the cardholder name exactly as show on the credit card Look at the Card Issuer field It should now display the type of card being processed VISA MC DISC etc If UnKn is displayed it means that the card number you ve entered is incorrect and that you ll need to re enter it After you ve re entered it click in the white space next to the words Card Member PCCharge should display the correct card type in the Card Issuer field Enter the card s four digit expiration date into the Exp Date MMYY field without using spaces or dashes Enter the number 1 into the Amount field without a dollar sign or a decimal point PCCharge will automatically recognize 1 as one dollar Click the Process button PCCharge may ask if the customer s card is present Click Yes You may be asked if you want to enter a ticket number Click No Finally PCCharge may ask if you want to enter CPS qualifiers AVS information Click No determine if you can provide the CVV2 CVC2 number shown on the back of the card see page 78 which would help you to obtain better per transaction rates You would normally provide the ticket number and CPS qualifiers AVS information during a live transaction to obtain better per transaction rates see pages 131 and 75 9 Technical Details PcCharge is asking if the card is present to W
243. t First select the merchant account whose confirmation files you wish to retrieve Then click the Get Result button to have PCCharge contact AMEX and download any confirmation acknowledge files for the selected merchant Note that after settling the acknowledgement file could take up to 30 minutes and the confirmation file could take up to 4 hours Finalize Transactions Click this button to mark transactions as settled Reverse Click this button to submit a reversal of an archived file Created Displays the date that the selected batch was created Settled Displays the date that the selected batch was settled Count Displays the number of transactions to be settled in the selected batch Total Displays the total dollar value of the transactions to be settled in the selected batch Settle Amex Batch Simple Explanation This feature will settle all AMEX transactions for the active merchant account whether they were processed using split dial OR through your Visa MasterCard processing company Consult the section Settle for more general batch settlement information see page 203 To access the Indeterminate Batch window click Batch on the menu bar Click the Amex Batch Management option Click the Settle Amex Batch option Select the merchant account whose open Amex batch you wish to edit and click OK e Make sure that the correct Credit Card Processing Company is selected Click OK A
244. t see page 178 All about Credit Card Transactions Background Processing credit card transactions is a two step process When you perform a sale transaction the credit card s limit to buy is reduced The processing company authorizes the transfer of that amount of funds from the cardholder s account to your account However the funds are not actually moved to your bank account at that time Any transactions you ve processed throughout the day need to be re transmitted to the processing company as a batch Depending on whether your processing company is terminal based or host based this re transmission process is called settlement or closure Terminal based systems have batches that are settled and host based systems have batches that are closed e Settlement On a terminal based system the information needed for re transmission is stored on your computer system You manually settle your batch usually at the end of each business day e Closure With a host based system the information needed for re transmission is stored on your processing company s computer system With a host based system you can be set up in one of two ways 1 You can be set up for Auto Time Initiated Close At a certain time during the day varies by processing company host based systems looks for any transactions you may have transmitted to them If you have transactions waiting for batch closure they will automatically be closed 2 You can be set u
245. t contain at least one special character e g etc oo0 0 If you have an existing password and it is not strong you will be required to change it on first login If you have existing strong passwords meeting the requirements for a complex password as outlined above you will not see a difference at login If a password becomes corrupt as if someone tried to tamper with the system it may be necessary to call Tech Support to get a file as PCCharge will lock itself WARNING As of PCCharge 5 8 0 a System password is required If you do not currently have a System password you will be required to create one at program launch You will also be required to set up a cashier named Manager prior to running any financial transactions As of PCCharge 5 8 0 Password variety is enforced Passwords must be changed every 90 days Reminder prompts will start when there are 14 days or less A Password cannot be used if it has been one of the last four used If the System user attempts to login 5 times incorrectly PCCharge will shutdown and remain locked for 30 minutes The System user will be prompted with an option to call Tech Support for a password reset Installation Note As with most other software installations you should be logged into e Windows as a user with administrator access in order to install or launch PCCharge If you do not have administrator access to Windows or are not sure
246. t expiration date here A slash or space is not required Example For 01 05 enter 0105 Amount Enter the dollar amount of the transaction here The dollar sign need not be entered Example For 25 25 enter 25 25 Ticket Number Enter your sales or invoice number in the Ticket field This is a number that you designate It can be any internal reference number This field is required for some processing companies check your processor s information in the PCCharge Appendix Zip Code Enter the cardholder s zip code here Street Enter the cardholder s street address here The Street field is sometimes limited to a specific number of characters depending on your processing company Enter however many characters will fit Credit Card Verification Value The Credit Card Verification Value can be found on the back of the customer s Visa card The last three digits of the string of numbers below the magnetic strip are the numbers you would type into the CVV2 field on the transaction window Consult the section Credit Card Verification Setup for more information see page 78 TroutD The TroutD is the transaction routing ID assigned to a transaction or a series of transactions by PCCharge For example every Sale Credit and Pre Auth transaction is assigned a unique TroutD If a follow up transaction such as a Void Sale Void Credit or Post Auth is performed on the original transaction that follow up transacti
247. t setting as shown below with NONE selected and skip ahead to the section PIN Pad Setup see page 103 Configure CheckReader Information lol xi m CheckReader Com Port v Port Com1 x 3 Cancel Baud Parity Time Out C 300 2400 C None E Sec C 600 4800 C Odd Data Bits C 1200 9600 Even e708 1 Click Setup on the menu bar Click the Devices option Click the Check Reader option 2 Click the small drop down arrow button to the right of the Check Reader field Select the check reader that you ll use with PCCharge 3 Review the Tested Check Readers table at the end of this Check Reader Setup section to determine if there are any special settings recommended for your check reader 4 Complete the following steps Depending on the check reader you select some or all of the described fields in the following steps may not be available You only need to complete those that are accessible to you e Click the small drop down arrow button to the right of the Com Port field Select the COM port of the check reader that you ll use with PCCharge Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 Select the baud appropriate for your check reader the default value is 1200 This information should be provided by your device s documentation e Notice the default Time Out value 4 seconds This value determines how
248. t setting is 7 This information should be provided by your device s documentation e f you ve selected the VeriFone SC 5000 MAC or VeriFone V 810 MAC as your PinPad select the appropriate debit card processor and then click the Key Change button that appears under the Cancel button PCCharge will contact your processing company and synchronize your PIN pad s key with what your processing company has set up for your debit account Your Canadian debit account must be the active merchant number at the time of the Key Change request 4 Click OK to save these settings and return to the main PCCharge window You may now perform a test transaction using your device see page 89 or you may proceed to the next section Touch Screen Setup see page 107 Tested PIN Pads We test PCCharge with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of PCCharge please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in PCCharge use the default settings listed above Note Some PIN pads will only work with certain payment processing oe companies Check with your processing company and or merchant service provider to determine which PIN pads are available for you to use
249. t will be settled 6 Click the Process button The Processing Status Bar will show progress from left to right as the settlement is being processed At the completion of settlement a message of completion or error status will be displayed If you get an error message e Check the response for that account displayed under the Response column If the response received for that settlement attempt begins with the letters op or RB click that response PCCharge will display a window describing the probable cause s of the settlement error and some potential solutions e You may need to contact your payment processing company or PCCharge technical support Visit our online knowledgebase in the support section of www pccharge com for some possible solutions Settlement is now complete and you may resume normal transaction processing It may take forty eight hours or more for the funds to actually transfer from the customer s account to your account The table in the lower section of this window displays information about the batch or batches being settled PCCharge and or your processing company may specify that a batch of transactions exceeding a certain size be broken up into smaller multiple batches If that is the case PCCharge displays the following information for each batch Batch Fields in this column contain the sequence number of a batch within the total number of batches to be settled Result Fields in this column conta
250. tallation CD jewel case on the documentation provided with PCCharge or on the software s packaging e f you can t find the serial number contact the company that sold you PCCharge Entering your Serial Number Enter Serial Number Serial Number ee ESO OK Cancel You must enter a serial number to register this software The serial number is on the barcode sticker located on the software packaging Please enter that serial number now or contact your software vendor for assistance 1 Type in your serial number in the serial number input boxes It is not necessary to type in the dashes 2 Click the OK button to proceed to the next step of The Setup Process Preferences configure your copy of PCCharge Many users will want to use the default settings However we HIGHLY recommend that you review the descriptions of the different options and settings listed below Simple Explanation This Preferences window allows you to set up and Click the OK button to exit the Preferences window This will save any changes you have made If you ve left the Password for the system user ID blank PCCharge will notify you of this Click OK and continue on to the next section Advanced Configuration Setup see page 49 CT x ATTENTION Any client applications using these settings must be re started in order for changes to take effect ad Configure System Options steel Cashier Inactivity Time
251. tarting and ending BIN Range that will encompass the numerical range of private label cards that you will accept This information is available from your merchant service provider or your processing company Enter the Min minimum and maximum Max number of digits in the private label card This information is available from your merchant service provider or your processing company Specify the Check Digit routine that is used to verify that the private label card is a valid credit card This information is available from your merchant service provider or your processing company If you ve specified a Check Digit enter the Multiplier to be used in the check digit routine Depending on the Processor you selected the Extended button may be accessible If it is click it Fill out the Extended Data Fields that appear using information available from your merchant service provider or your processing company PCCharge has now been set up with the ability to process label card transactions Click OK to return to the PCCharge main window Remove TID Number Simple Explanation The Remove TID Number window allows you to remove a merchant account number from your software If you DO NOT need to remove a merchant number from PCCharge skip ahead to the section Numbers Setup see page 125 WARNING Do not perform this operation unless you are absolutely sure you wish to do so Your merchant number will be permanently remove
252. ther functionality VeriFone V 810 MAC or DUKPT Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad and card reader You must set up the PIN pad functionality of this device prior to setting up any other functionality Smart card reader functionality is not supported Note Every Ingenico 2500 was manufactured in one of two possible configurations as a standalone check reader or as a check reader with an integrated card reader If you have an Ingenico 2500 card check reader and want to use the card reader component of that device select the option Ingenico 2500 You are not required to use the integrated Ingenico card reader you may use a separate card reader Note The following example text shows the correct format of a swiped transaction after a Cherry keyboard device has been properly configured You can use Microsoft s Notepad to view a swiped transaction B6011000998980019 DISCOVERY JD 0412123456 76011000998980019 0412123456 Additionally Cherry Electronics has created a page on their website that details the setup of the Cherry Keyboard MY 7000 8000 http support cherry de english new_faqkb asp faqkbid 237 Check Reader Setup Simple Explanation This window allows you to set up a check reader to scan check information If you do not have a check reader installed on your machine leave this window set to its defaul
253. tion Click the small drop down arrow button to the right of the Com Port field Se ect the COM port of the serial card reader that you ll use with PCCharge Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 Se va ect the data bits setting appropriate for your serial card reader the default ue is 8 This information should be provided by your device s documentation Click OK to save these settings and return to the main PCCharge window You may now perform a test transaction using your device see page 89 or you may proceed to the next section Check Reader Setup see page 101 Tested Card Readers We test PCCharge with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of PCCharge please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in PCCharge use the default settings listed above Manufacturer Product Set up in PCCharge as Keyboard Wedge Review the Note at the end Cherry of this table and refer to your Cherry Cherry Keyboard X X manual to determine how to MY 7000 configure the following settings e Enable Header for track 1 and set to e Enable Terminat
254. tion A brief review given below of the PA DSS environmental variables that impact the end user merchant can help the end user merchant obtain and or maintain PA DSS compliance Environmental variables that could prevent passing an audit include without limitation issues involving a secure network connection s end user setup location security users logging and assigned rights PA DSS Guidelines The following PA DSS Guidelines are being provided by VeriFone as a convenience to our customers These PA DSS Guidelines were copied from PCI DSS Program Guide as of March 31 2009 Customers should not rely on these PA DSS Guidelines but should instead always refer to the most recent PCI DSS Program Guide published by PCI SSC 1 Sensitive Date Storage Guidelines Do not retain full magnetic stripe card validation code or value CAV2 CID CVC2 CVV2 or PIN block data 1 1 Do not store sensitive authentication data after authorization even if encrypted e Sensitive authentication data includes the data as cited in the following Requirements 1 1 1 through 1 1 3 PCI Data Security Standard Requirement 3 2 Note By prohibiting storage of sensitive authentication data after authorization the assumption is that the transaction has completed the authorization process and the customer has received the final transaction approval After authorization has completed this sensitive authentication data cannot be stored 1 1 1 After authorizatio
255. tion is not accessible unless Archive Old Backups is checked User Log Settings Backup User Log Default Unchecked Check this box to have PCCharge maintain seven days worth of backup user log files These names of these backup files will include an abbreviation of the day the file was created Archive Old Backups Default Unchecked Check this box to have PCCharge archive old log files Archive Files Older Than x Days Default 0 Enter the number of days box to maintain backup log files before archiving This option is not accessible unless Archive Old Backups is checked Error Log Settings Backup Error Log Default Unchecked Check this box to have PCCharge maintain seven days worth of backup log files These backup files will use a naming convention of File_MMDDYYYY_HHMMSS pcc Example Logfile_07252008_121455 pcc This option is not accessible unless Create Log File is checked Archive Old Backups Default Unchecked Check this box to have PCCharge archive old log files Error Log Purge Size Default 2048 Allows you to specify in kilobytes a maximum file size for the current log file PCCharge will purge old information from your log file to maintain the file size represented here Archive Files Older Than x Days Default 0 Enter the number of days box to maintain backup log files before archiving This option is not accessible unless Archive Old Backups is checked Duplicate C
256. tions of that type Then perform the Repair and Compact procedures as described in the section Repair Compact see page 195 Try settling the batch again If the batch settles try re entering the transactions you d voided as Post Auths Post Authorizations Next try to settle your batch If you get the same type of RB error contact your payment processing company or merchant service provider to set up your account to accept AMEX and Discover cards 5 Why do black fields show up in PCCharge while I m processing a transaction Shut down PCCharge Open your Windows Control Panel by clicking Start Settings Control Panel Double click the Display Settings icon and click the Appearance tab Under Scheme select Windows Standard Click Apply and then click OK Restart PCCharge The fields should now be readable 6 Why are buttons missing from the PCCharge interface Sometimes certain buttons Sale Credit Void may seem inaccessible or chopped in half This may be because your monitor s resolution is too low To check this shut down PCCharge Click Start Settings Control Panel Double click the Display Settings icon and click the Settings tab Now increase your screen resolution Restart PCCharge The issue should now be resolved 10 11 12 How do I transfer PCCharge to a new computer Consult the sub section Transferring PCCharge to a Different Computer in the section Backup Restore What ports do need to open on my
257. tions will be performed using a live credit card number actual funds will be transferred to and from your account If you get an appropriate response from these transactions as described below you ll be ready to begin processing live transactions using PCCharge Simple Explanation These test transactions will help you to confirm 1 Click the Credit Card Transactions button This button is at the far left of the PCCharge icon bar near the top of PCCharge s main window Suds oaurv ok Credit Debit Check EBT Gift Import Reports Log Off Help Minimize 2 PCCharge will display the Credit Card Transactions window It will look similar to the window displayed below but will may vary slightly from what you see in your copy of PCCharge since different credit card processing companies offer different abilities Sale Credit Refund Void Sale Pre Auth PostAuth Void Credit Gratuity Sa 4 gt Credit Card Number 5 Process Card Issuer Card Member Exp Date MMYY Cancel Amount Estimated Gratuity Clear Server ID Ticket Number Process Offline Zip Code Street 3 You ll need a credit card with an active account use one that has adequate funds for testing purposes We suggest that you use your own credit card since you ll be transferring funds from that card s account to your business merchant account Enter the credit card s number into the Credit Card Number field Make
258. tive and must be complex minimum 7 characters must have at least one upper case character one numeric character and one special character e g etc Click OK You will receive a confirmation message Click OK again The new cashier will be prompted to Create and Confirm a new Password upon first login 4 Cashiers default to having only permission to run Sale transactions All other permissions need to be granted by the System user First Log In Last Login True 10 14 2009 poses er True N A 10 14 2009 Name Password Locked Out poorer False Permissions C Credit Transactions C Account Information C Debit Transactions C System Configuration Account Lookup C Check Transactions C EBT Transactions Change Permissions C Gift Card Transactions as OTIT rantio J Select All Permissions Add Cashier Save Selected Re enable Selected Delete Selected Close Click on the radio button corresponding to the Permissions to be granted Click on Change Permissions to enable permission options for the selected cashier e Credit Transactions Allows a cashier to perform selected credit card transactions see page 131 e Debit Transactions Allows a cashier to perform selected debit card transactions see page 149 e Check Transactions Allows a cashier to perform selected check transactions see page154 e EBT Transactions Allows a cashier to perform selected EBT card transactions see page 160
259. tle Business Type oe unless the parent processor s credit card processing account is also set to Restaurant Enter your American Express Terminal ID 8 digits long and Merchant SE 10 digits long numbers This number should have been provided to you by whoever set you up to authorize and or settle AMEX transactions If you want to allow split tender using other payment types in addition to balance on the card make sure that the Allow Split Tender box is checked If you DID NOT put a check next to Financial Settlement Service you are finished setting up AMEX split dial Click OK to save this information and return to the main PCCharge window You may now perform a test transaction using the AMEX number as described in the section Performing Test Transactions see page 89 After performing the test transaction continue on to the section Debit Card Company Setup see page 62 If you DID put a check next to Financial Settlement Service click the Advanced button to enter the Settlement Advanced Setup window A Settlement Advanced Setup Authorization Options Communication Information C Use Dial Up Modem Cancel Authorization Address https www206 americanexpress co Port 443 Use Dial Up Modem for Backup Internet Authorization Timeout Value seconds eo 10 11 12 13 14 15 Use TCP IP is selected by default in the section Communication Information If you want to sett
260. to make sure that your credit card processing company can process commercial cards access that company s Extended Data Fields consult your on disk Appendices PCCharge automatically recognizes commercial cards so no special steps need to be taken to process commercial cards except for inputting the customer code and tax amount at the time of the sale PCCharge recognizes commercial cards by checking the credit card number entered against the commercial card BIN ranges programmed into the software Previous versions of PCCharge allowed users to edit the BIN ranges as needed but we have since decided to hard code the latest BIN tables into PCCharge This will help prevent outdated BIN ranges from interfering with your efforts to process commercial cards All about Voice Auth Processing A Voice Auth transaction typically begins when you would like to process a Sale transaction but either cannot access PCCharge or cannot contact the processing company through PCCharge To avoid losing the sale you could call the processing company to get an authorization code verbally a Voice Auth When you can once again access PCCharge you need to enter the Voice Auth into PCCharge Note If you do not enter the Voice Auth into PCCharge you will not be able to collect the funds authorized by the voice authorization code Using Voice Auth Processing Complete the following instructions to record a Voice Auth in PCCharge 1 Select the desired m
261. to the PCCharge Maitre D Plug in Setup Guide as you go through the PCCharge Maitre D Plug in installation process
262. tor aa E aa AEEA EE E EEEE 214 Amex Bat Ch Archi easar natoer iniaa aN beeches TUNA ET ENA NA EANET 215 Settle Amex Batch irina ee aA aa a a AA E a a Ea dee 216 View Amex RESUIES i annari i a aa E E A OE a EA A E can satan toe woke 218 Auto Settle Utili Ey rein et titaan r RE ttn AEE ED a E E EE a iA 219 Installing and Using the Auto Settle Utility 2 0 0 eect cece cnet eee eas 219 TUNG Atl ON CLOSE iar eas wea AAE T enathds Wise etuieahion mew A 222 Process ReversalSiiiisiuir oisein TAn oa mtcanhadasnad TEO BNE EANET OANE EN AAEE INANE 223 Upload Check IMAGES ipi ni runing aaepe a cata enue ta adibdaaanadenmidancubaignen TER 224 How to Upload Check IMages cece cee cee eee entre denen rnnr 224 REDON sinsin nionianonnannorondsna twee seat teiveuvintiaatewenteree 20 VIEWING a REDOME ts oeme eeni blended AAE AIE KAE es YEER banter vee neoned yada vane nea 229 Daily Transaction SumMa ry erroni en seeker cent v dares aah adenine 231 Credit Card Detailist niitis n oiunidtenoanteier eater consdoland iahaanon E 232 AVS orice E ines tdecan Wate ana ba ta She the raha tinge bene nabena tabaci a Kadina meat cheed 233 Private Label SUMMALY sescccicisdiveneiaensn dens test aanaebagidaaaierdaaad pohaaaaa bens aaaeenrs 234 Batch Pre Settle nrnna u e a creamed O ok aati sian E EE REAA 235 Batch Post Settlen irste siorse sinner ida tatovaiedinags a Nnti O EEO BEAT OENE mods se 236 Check SUMMALY ionii naie oaii e onei ANAE EE Toe EREEREER A
263. ts windows selectable from the Reports menu will have oe the same options and fields accessible For example in the Today s Summary Report you wouldn t be able to change the Member and Ticket fields Further not all processing companies will have access to the same reports An account using a host based system would of course not be able to access the Settled Batch report host based systems close their batches terminal based systems settle their batches Report Type Each Reports menu item will display a different report type in the Report Type field You can select a different report type from this list by clicking on the small arrow to the right of the Report Type field Print To Window Default Selected Select this option if you want to view the report from within PCCharge After the report is shown on window you may print it out by clicking the Print button Printer Default Unselected Select this option if you want to send the report to the printer selected in the Report Printer Setup window see page 108 If this option is selected two additional options become available Portrait and Landscape Select the page orientation you wish to use File Default Unselected Select this option if you want to send the report to your hard drive as an ASCII text file After this option is enabled and you click OK you ll need to specify the desired file name and location of the text file Report
264. type you want to process you ll need to fill out the fields shown on that screen just as you would during a Sale transaction Different transaction types and different processing companies may display different fields You may see that the normal Process button becomes a Process or View List button on certain credit card transaction screens This button will appear on those screens associated with follow up transactions that is transactions that are based on a previously existing transaction An example of a follow up transaction would be a Void Credit performed on a pre existing Credit Refund Sale Credit Refund Void Sale PreAuth PostAuth Void Credit Gratuity Sa 4 gt Credit Card Number Process or Card Issuer View List Card Member Exp Date MMYY Cancel Server ID Process Offline Ticket Number Original Reference Es p p zz Clear Ey m T The Process or View List button provides you with an easy way of performing follow up transactions without having to research or type in any information on the original transaction Example You re ready to process a Void Credit transaction on a Credit Refund that you performed earlier that day You could look through your reports and type in all the information related to the original Credit Refund but you can save time by following a few simple steps 1 Click the Credit icon 2 Select the Void Credit tab
265. uence number Date This field displays the date the transaction was processed Time This field displays the time the transaction was processed Card Number This field displays card number processed during the transaction Exp Date This field displays expiration date of the card number processed during the transaction Approval This field displays the approval code received for the transaction if applicable Amount This field displays the dollar amount of the transaction Action This field displays the transaction type Batch Details Date This field displays the date the currently displayed batch was created Time This field displays the time the currently displayed batch was created Count This field displays the number of transactions in the currently displayed batch Total This field displays the total dollar amount of the currently displayed batch sales minus credits Indeterminate Batch Simple Explanation This tool displays the indeterminate batch if one exists for the merchant account you specify This window can also give you a detailed list of the transactions in an indeterminate batch Additionally you may update the database to make PCCharge consider as settled a batch whose status you have resolved Finally this tool will allow you to view a standard PCCharge report for any of the batches it displays 1 Start up the Batch Management Utility Click the butt
266. up Open Simple Explanation The Open function allows you to open a new batch In ordinary use of PCCharge this function is not necessary If there is no current batch a new batch is automatically opened when you perform a transaction Most users will never need to use this window Note You should not perform this operation unless directed by a Technical Support Representative Close Simple Explanation The Batch Close window allows you to re transmit your transaction information to your payment processing company Host based re transmission is called closing If your processing company is terminal based skip ahead to the section Settle see page 203 Closing initiates the transfer of funds from the customers accounts to your account We recommend that most merchants close their batches once per business day If your account is set up to automatic time initiated close you don t need to worry about closing your batch Your payment processing company takes care of that for you Double check with your processing company to make sure of how your account is set up Note With a host based system the Close button may be grayed out This may be because your account is set up for automatically closure by your payment processing company Double check with your processing company to make sure of how your account is set up WARNING Closure is a necessary part of host based p
267. ur check processing company s Extended Data Fields window Consult the section Check Services Company Setup for more information on accessing your check processing company s Extended Data Fields window see page 65 When you re ready to transmit your scanned check images to your check services company click the Transmit button PCCharge will connect to your check processing company via the method you ve specified and will transmit the scanned check images After the images have fully transmitted click Close to exit the Upload Scanned Images window Note Consult the section All about ECC Check Transactions for e information on ECC Electronic Check Conversion transactions see page 159 Reports Simple Explanation This section explains how to access each report and find out what transaction information each report presents You will also learn how to configure your report s data The Reports menu has many sub menus The reports are categorized by the type of data they display credit card Transactions Batches Check transactions Debit transactions etc When selected each Reports menu item brings up a window similar to the following zix Report Type v Print To Screen Printer File m Report Filters Start End Member oOo O Card Type H Card e Result H User ID id Batch Sas Tikt Amounts Merchant Note Not all Repor
268. ur customer s check number Account Number Allows you to enter your customer s checking account number Driver s License Allows you to enter your customer s driver s license number Birth Date Allows you to enter your customer s birth date from his or her driver s license State Code Allows you to enter your customer s state code Amount Allows you to enter the amount of the transaction Ticket Allows you to enter an internal invoice number e Note If you perform check truncation conversion you ll need to close your batch at the end of the day It is necessary to perform this procedure to have funds transferred from the customers accounts to yours Consult the section Truncation Close for further explanation of this process see page 222 All about Check Transactions You should contact your merchant services provider for a description of the type of check service that you are using PCCharge supports check verification guarantee and check truncation conversion All about Check Verification Guarantee In verifying guaranteeing a check funds are not being moved Check Verification Guarantee is only a one step process There is no need for re transmission batch settle close 1 Check Verification Verification allows you to verify that the check writer has an account that does not have any negative flags for that method of check verification driver s license MICR etc 2
269. ur modem settings Once PCCharge is done check to see if the Initialization String is something more than just AT 10 e f the Initialization String is something more than just AT perform a test transaction as described in the section Performing Test Transactions see page 89 If the test transaction results in a communications error return to this section and continue with step 7 e f the Initialization String is only AT you will need to contact PCCharge Technical Support at 877 659 8981 If you ve attempted a test transaction after setting up your modem using the Detect Modem Settings button and it didn t work try the following steps First return to the Manual Modem Setup window as described in steps 1 and 2 Select WH1 from the Modem drop down list in the Modem Initialization section of the Manual Modem Setup window Click the Validate button PCCharge will attempt to validate the settings you ve chosen Click the OK button Perform a test transaction as described in the section Performing Test Transactions see page 89 If the test transaction results in a communications error return to this section and continue with step 10 Repeat step 8 but use GS Special instead of WH1 from the Modem drop down list Perform a test transaction as described in the section Performing Test Transactions see page 89 If the test transaction still results in a communications error contact PCCharge Technical Support at 877 659 8981
270. use the Void action Note There is no action to void a Pre Auth This is because you cannot void oe a Pre Auth To remove a Pre Auth you can have the processing company remove the transaction if your processing company is host based they can probably do it Or you could follow up the Pre Auth with a Post Auth and do a Void Sale The only other option is to simply wait for the authorization to expire The following two tabs are available only when using a processing company that offers restaurant certification with PCCharge Gratuity This action allows you to complete a gratuity transaction entered in the Sale window The Actual Gratuity Amount is entered in this window Sale w Gratuity This action allows you to process a sale with a gratuity when the Actual Gratuity Amount is known The following two tabs are available when your account is set up to process prepaid cards using PCCharge Balance Inquiry This action is used to determine the balance on a prepaid card Reversal This action is used to fully or partially up to the full dollar amount reverse a prepaid sale transaction In a host environment this can only be performed if it is the next transaction after the transaction being reversed The following tab is available when your account is set up to process FSA HRA cards using PCCharge Reversal This action is used to fully or partially up to the full dollar amount reverse an FSA transactio
271. w a list of the confirmation and acknowledgement files that have been obtained from AMEX regarding the settlement To access the AMEX Settlement Result File window click Batch on the menu bar Click the Amex Batch Management option Click the View Amex Results option Select the file you wish to display and click Display Print Click this button to have PCCharge print the file to your report printer Close Click this button to close the AMEX Settlement Result File window Save As Allows you to store your results as a separate text file Auto Settle Utility Simple Explanation PCCharge includes a utility that allows you to have your terminal based credit card merchant account settle automatically Previously PCCharge required that you manually settle your terminal based account s batch The new PCCharge Auto Settle utility allows you to have your batch close automatically at a specified time just like a host based account s batch if set to auto close If your account is host based or if you have no interest in using this feature you may skip ahead to the section Upload Check Images see page 222 settlements in plain text format and store it in the PCCharge installation directory The file named Settle log will contain the settlement response from the processor and the time date of the settlement Technical Details The PCCharge Auto Settle utility will create a log of Note T
272. ware is adequately marked when the Restricted Rights legend is included on or encoded in the VeriFone Software Licensee further agrees that the VeriFone Software has been developed entirely at private expense EXPORT LAWS Licensee shall fully comply with all laws and regulations of the United States and other countries relating to the export import and use of the VeriFone Software Export or re export to certain countries may be prohibited Licensee will defend indemnify and hold harmless VeriFone and its affiliates from and against any and all claims proceedings losses damages liabilities fines penalties costs and fees including reasonable attorneys fees arising in connection with any violation of any regulation of any United States or other governmental authority relating to the export import or use of the VeriFone Software by Licensee GENERAL Except as set forth above with regard to a signed license agreement this Agreement constitutes the entire agreement between VeriFone and Licensee and supersedes all prior or contemporaneous communications and proposals whether electronic oral or written relating to the subject matter hereof This Agreement will be governed by the laws of the State of California without regard to its conflict of law provisions Licensee hereby acknowledges and agrees that the U N Convention on Contracts for the International Sale of Goods shall not apply to this Agreement The parties also agree that the
273. were tested on Windows 2003 Manufacturer Product Manual tear off Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Citizen CBM 1000 X X X Drivers available online Set up in Citizen iDP 3550 X X X PCCharge as Roll Printer Set the Column Width to 40 CPM 10 Thermal printer portable device wet without Drivers available online Set up in Citizen card es PCCharge as Roll Printer Set the reader Column Width to 40 Manual tear off Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics SP2000 X X X Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics TSP143U XIXIX Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star Micronics TSP643C XIXIX Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 All Windows 64 bit Users see Note at end of table Star Micronics TSP700 XIXIXIXIXIX Drivers available online Set up in Epson Tai X X PCCharge as Roll Printer Set the Column Width to 39 Set up in PCCharge as Roll Printer Epson aad le Set the Column Width to 39 Epson tmu2208 x x Set up in PCCharge as Roll Printer
274. will be received from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day 4 Void Credit Return This action removes a Credit transaction This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day If you want to void a credit and the action is not available use the Void action Sale Recovery This action removes a Void Sale transaction The original sale will be processed as if the sale was never voided This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Credit Return Recovery This action removes a Void Credit Return transaction The original credit will be processed as if the credit was never voided This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Balance Inquiry only available for certain processing companies and or when your account is set up to process prepaid debit cards through PCCharge This action is used to determine the balance on a debit card Reversal only available for certain processing companies This action is used to fully or pa
275. y 13 How do I find my PCCharge serial number Click Help on the PCCharge menu bar near the top right hand corner of PCCharge window Click About PCCharge will display your 16 digit serial number 14 I m trying to view a report What does Runtime Error 91 mean This error can often be corrected by using the Repair and Compact procedures as described in the section Repair Compact Database see page 195 15 How dol add a merchant number to PCCharge Visit us online at http www pccharge com support for the latest information on adding PCCharge merchant numbers Offline Processing and Import Files Simple Explanation PCCharge Payment Server can load files created using its Offline Processing feature These files contain credit card transaction information This section describes how to create and load these files WARNING Transactions processed via offline processing have a higher per transaction rate than swiped transactions However you can often achieve better rates by providing the greatest amount of information available for each transaction Zip address etc Check with your payment processing company for details on per transaction rates Offline Processing Simple Explanation Offline processing allows you to enter all the necessary data for each of your transactions without having to connect to the processing company for each transaction immediately The card information
276. y If you check the option AMEX American Express transactions will be authorized even though your company s credit card processing account cant settle those transactions If you uncheck the option AMEX PCCharge will prevent American Express transactions from accidentally being authorized Private Label Cards Default Checked If you check this box private label cards will be accepted Uncheck this option if you only want to process transactions using major credit cards Consult the section Private Label Card Setup for more information see page 122 Advanced Click the Advanced button if you want to access the Advanced Configuration Setup window see page 49 The Advanced Configuration Setup window includes some of the more advanced options of PCCharge Most users should click OK and skip ahead to the section Merchant Setup Wizard see page 53 System Log Note In order to comply with PCI DSS security standards all logging is oe enabled by default These logging files can consume available hard drive space on your system Keep this in mind when setting up your Archive settings for these files Backups of log files will now be in a subfolder called System_Archive within the PCCharge installation directory You should not make any changes to the System Log Settings window unless directed by a Technical Support Representative Click the System Log button to access the System Log Settings window This window allows the user
277. y ignore it for now Skip ahead to step 10 If you selected Roll Printer for your Printer Type configure the following settings e Set this value to the column width appropriate for your roll printer The default value 40 characters will be acceptable for most users You should wait until you see your printed receipts before you modify this value Click the Comments button PCCharge will display the Receipt Comment Setup window This feature allows you to include a customized message at the end of your receipt The comment section can be up to five 5 lines long with each line being no longer than forty 40 characters Click OK to save your comments Click the OK button to return to the main PCCharge window You may now print out a test receipt by completing a test transaction see page 89 or you may proceed to the next section Example Receipt With Comments see page 114 Tested Receipt Printers We test PCCharge with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of PCCharge please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in PCCharge use the default settings listed above Note Windows generic text printer drivers were used for all printers that oe
278. you ve processed for this merchant account You may want to refer to your PCCharge reports prior to continuing with this process see page 226 Note that different processing companies will have different batch information and transaction types listed on this window D TO atch closure ick the OK button PCCharge will connect to your processing company and initiate At the completion of closure a message of completion or error status will be displayed If you get an error message you may need to contact your payment processing or PCCharge technical support Visit our online knowledgebase in the support section of www pccharge com for some possible solutions 8 Closure is now complete and you may resume normal transaction processing It may take forty eight hours or more for the funds to actually transfer from the customer s account to your account Inquire Simple Explanation One of the advantages of host based systems is that they provide you with the ability to perform an inquiry The Open Batch Inquiry window allows you to connect to your payment processing company and get a summarized report of all the transactions they ve recorded as being in your currently open batch If your processing company is terminal based skip ahead to the section Settle see page 203 Performing a Batch Inquiry e Note The window shown here is only one of several possible Open Batch Inquiry windows Each h

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