Thuraya IP User Manual
Contents
1. Status Settings SS THURAYA D High Speed Packet Data Communication via Thuraya Traffic Statistics since power on Data transmitted Data received a a Cumulative Traffic Statistics Data transmitted Data received ile all reasonable efforts have been made to maximi i ata usage information users are advised that accuracy may be affected by a variety of conditions Results should be used as a gui nd users should be aware that the results do no ined in invoices issued by the Service Provider mb Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing System Hughes assumes no liability if differences are found between data usage figures and youractual bill ThurayalP Satellite Modem User Manual 19 STATUS SC REEN The Status Screen displayed in a separate window provides you with a constantly updated flow of dynamic information and a concise summary of the ThurayalP status ThurayalP THURAVA De Network Status Acquiring Network Signal Quality 98 0 Signal Strength 52 0 Satellite Antenna Type Passive External Battery Status Changing Battery Level This page automatically refreshes This display gives you a summary of current Satellite Modem system configuration and performance When the Status Window Is open its information is updated every minute Note that if you are running on battery power your available operating2. 192 168 128 100 in the browser URL address field File Edit view Favorites Tools Help E gie gt OA A Qsearch Faoite ue GIM ADR ODO Address 192 168 128 100 URL address field ie S Note You may want to store this URL in your Favountes folderin your browser 4 ThurayalP Satellite Modem User Manual ThurayalP Satellite Modem User Manual 2 lf you have PIN secunty enabled on your SIM you will be prompted to enter your PIN before proceeding m Note You must have a valid GPS location for the compass direction and Antenna Angle to be displayed If the GPS is not valid go back to step 3 and allow ThurayalP to obtain a G PS fix Compass Direction Antenna Angle ThurayalP oy Pa High Spe gt d Packet Data Communication via ih se Is Network St amp Qus Available ps sm o Copyright 2008 Thuraya Satellite Telecommunications Company All rights reserved Home Page Satellite Location Display 3 Lookatthe wMMI home page display and note the compass beanngsand elevations for both ThurayalP satellites in the Satellite Location section The recommended satellite for your location will be highlighted in green With the ThurayalP terminal upside down use the integrated compassto determine the direction of the recommended satellite You must be able to obtain a clear view of the satellite in the sky forthe ThurayalP to connect to the network If the recommend
3. Secunty Management Settings Login Settings Advanced Settings NETWORK SETTINGS SCREEN After executing the necessary First Time Set up stepsto configure ThurayalP you may want to select the Network Settings screen to check your network configuration ThurayalP a THURAYA ThurayalP Satellite Modem User Manual 21 This screen provides you with control over key network access parameters Here you find the appropnate Domain Name Service DNS and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes Note Generally your Service Provider has already performed this configuration step for you Whenever you modify the addresses on the Network Settings screen you must press SAVE and exit the wMMI reboot your computer and power the ThurayalP off and then back on so that the new settings can take effect NET IP Obtain Address Automatically If this button is selected ThurayalP uses an IP address automatically assigned by the network dunng the penod when the Modem connects to the network Statically Configure Address If this button is selected the Modem uses the IP address you enter in the Static Public Network IP Address field You should check thisbox and enteran IP address only if directed to do so by your Service Provider DNS Obtain DNS Address Automatically If this button is selected ThurayalP uses a Primary Host Domain Name Service DNS au
4. programmed The SIM card must be replaced by another from your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Remove and reinsert the Interface cable from both the PC and the ThurayalP When done reboot the ThurayalP 3 Number and Description 29 Network access blocked GPS fix is too old Power down and try again ThurayalP will attempt to reacquire connection after receiving a new GPS fix 30 Network service Is not available Invalid position for selected LAI Please power down and contact your Service Provider 101 This user was detached by the network Trying to reattach 103 Networkconnection failure PLMN isnot allowed Reacquinng connection 104 Network connection failure LA is not allowed Reacquinng connection The interface cable between Terminal Equipment and Mobile Terminal is not plugged in propery The GPSfixis invalid or ThurayalP is unable to obtain the valid GPS fix Network connection failure due to invalid position Connection broken by the Network Network connection failure due to PLMN not allowed Network connection failure because ThurayalP is in a service not allowed Location Area LA Venfy that the Modem hasan open view of the sky to geta GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service P
5. your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider 112 Network service is You should venfy that the ThurayalP Satellite Modem User Manual 39 Number and Description not available Invalid position Reacquinng connection 113 Network service is not available Invalid position forthe selected Service Provider Reacquinng connection 114 Network service is not available Invalid position forselected RAI Reacquinng connection 115 Network service is not available Unknown cause Reacquinng connection 116 Network connection failure Insufficient resources Reacquinng connection 117 Network connection failure PDP rejected for unspecified reason Reacquinng connection 118 Network connection failure Service option temporanly out of order Reacquinng connection 40 not available because the GPS position isnot valid Network connection failure because the of an invalid GPS postion The GPS fix does not match the selected Routing Area Information RAI Network service not available cause unknown Network connection failure due
6. Hot A temporary thermal shutdown is about to occur due to battery heating No SIM No SIM is detected in ThurayalP Locked A secunty code isneeded entered via wMMI A SIM pin code isneeded entered via wMMI Pointing In pointing mode GPSold GPS is older than the system time penod allows Disconnected PDP connection is disconnected preventing data transfer Txfrate Rx rate Transmit and Receive streaming ratesin kilobits per second Standard Best efforts quality of service in both directions GENERAL NAVIGATION OF THE IMMI You navigate among the options available in the IMMI by utilizing the Menu and Modify buttons With the unit in its normal state displaying status indicators you pressthe Menu button to view and modify Quality of Service QoS settings and LCD display parameters Pressing the Modify button within a Menu option allows you to change the current setting The status display isthe default display after 30 seconds of inactivity the display always reverts to the status display Pressing the Menu button takes you through a circular list of menu items and then backto the status display The two major menu options are the following Change Rate Modify the QoS settings for Transmit and Receive LCD Contrast Modify the contrast on yourLCD ThurayalP Satellite Modem User Manual 9 CHANGE RATE With the unit in the default status display pressthe Menu button he Change Rate menu option isthen displayed Press
7. bookmark list so the address will be easier to find in the future When active the browser interface will allow you to accessthe wMMI Each of the main web pagescontains important status information in the upper left hand comer The bargraph next to the we icon represents receive signal strength The bargraph next to the Icon providesan indication of the battery s level and charging state The icon area below these indicators minors the icons described in the IMMI section above ThurayalP Satellite Modem User Manual 13 HOME SC REEN The Home screen provides you with key summary status infomation about ThurayalP and isalso a gateway into ThurayalP management ThurayalP a High Speed Packet Data Communication via Thuraya Network Status Available Disconnect Requested Actual Transmit Rate Standard Standard Receive Rate Standard Standard Fixed Rate Disable Multimedia Disable Quick Connec t GPS Receiver OFF Satellites 0 Validity Valid Satellite Location Region 3 Direction is E 113 Elevation is 34 Code Description Network Status Provides the status of the network connection Transmit Rate Providesthe requested and actual transmit channel data rate The actual allocated data rate may vary from the one requested due to subscription orsystem capacity restnctions Receive Rate Providesthe requested and actual receive channel data rate The actual allocated data rate may vary from
8. ii Da Data Dannie ate wia bus agn WLAN Zeiten gt bury Advanced Settings Bailar Mear WLAN SSID Broadcast Enable or Disable SSID broadcast Secunty WEP Enable or Disable sec unty for Wired Equivalent Privacy WEP a secunty protocol forthe wireless local area network WLAN Key to Use Select the active key Key1 through Key4 from a pull down menu Note that in 128 bit key mode only Key1 is available 64 bit WEP 128bit WEP Use this button to toggle between 64 bit and 128 bit WEP mode WLAN Key Fields Key 1 through Key 4 In 64 bit WEP mode entera 10 character 0 9 A F key value in each of fourtext boxes In 128 bit WEP mode entera 26 character 0 9 A F key value in the Key1 text box ThurayalP Satellite Modem User Manual 17 Generate Instead of manually entenng a key value you may press the Generate button to automatically generate a key value Hide Keys Click this button to hide the keys from this display MAC Filtering Enable or disable MAC filtenng If filtering is enabled you can enterup to eight MAC addresses Only these addresses will be permitted to accessthe terminal PROPERTIES SC REEN The Properties screen displays a summary of current communications parameter settings You can also use this screen to do the following Restore Factory Defaults Reset Terminal Power Off Terminal Upgrade Modem Software a link to the upgrade website ThurayalP TA High Speed Packet Data Communicatio
9. isreduced to save power the rapid RSSI update mode can be re enabled for 5 minutes if you short press the Modify button while the status display is present Audible Pointing Indicator An audible pointing indicator providesan audible representation of the signal strength dunng antenna pointing When on the indicator emits pointing tonesthat increase in tempo asthe pitch increases If the Satellite isnot found one tone isfollowed by a pause The indicator always defaults to off when the unit powers on Use a short press of the Connect button to toggle the audio pointing indicatoron and off ThurayalP Satellite Modem User Manual 11 IMMI ICONS Battery Icon The battery icon displays the estimated life ofthe battery while under battery power The battery icon also displaysthe charging state while under extemal power Power Icon The power icon displaysthe state of the extemal power input On if extemal power is connected Off if extemal power is disconnected GPS Icon The GPSicon indicates the state of the GPS information in GPS the ThurayalP specifically whether the information is up to date or should be refreshed The icon flashes when the stored GPS information is older than the GPS validity penod The icon ison steady when the stored GPS information is within the GPS validity penod Satellite Icons The satellite icons located next to the GPSicon ga indicate the status of the GPS receiver in the ThurayalP and
10. the number of visible satellites The iconsare off when the GPS receivers off The iconsare active when the GPS receiveris on either flashing or steady state The number of iconsin steady state indicates the number of GPS satellites in view You will need all three on solidly to acquire a new GPSlocation Wireless LAN Icon The wireless LAN icon displays the state of the WLAN feature Off if Wireless LAN operation is tumed off On if Wireless LAN is on Wireless LAN Lock icon D The lock icon displays the state of encryption forthe WLAN feature It is displayed only if the Wireless LAN is on and MAN encryption is tumed on 12 ThurayalP Satellite Modem User Manual Globe ICON A The globe icon displays the state of IP connection over the satellite Off if no PDP context exists no data traffic possible On if a PDP context exists ready for data traffic Web Man Machine Interface WMMI Screens The ThurayalP can be accessed through a standard web browser interface To accomplish this the connected computer must have one of the following supported browsers installed along with Java enabled Java Runtime Environment 1 3 1 or laten e Intemet Explorer 6 0 or later e Netscape Communicator version 7 2 e Firefox 2 0 e AOLExplorer To accessthe ThurayalP connect your computer run a supported browser and enter http 192 168 128 100 into the browser saddress field You may wish to add thisaddressto the browser s
11. the one requested due to subscription orsystem capacity restrictions Fixed Rate Provides the status of the fixed rate control Enable fixed rate when using a streaming connection that must match the requested data rate If the rate isunavailable the connection will not be made Multimedia Providesthe status of the multimedia control Enable multimedia when using streaming applications like Voice over Intemet Protocol VoIP orlive video playback Connect Disconnect This button togglesthe network connection state on oroff When Disconnected no data can be sentor received 14 ThurayalP Satellite Modem User Manual Change Data Rate This button allows you to change the connection parameters for the current session Quick Connect These buttonsaccess pre stored connection profiles GPS The display includesthe GPS receiver state On Off GPS satellites visible GPS validity compass direction and antenna angle To obtain a GPS fix make sure there are at least three visible satellites reported Once a GPS position is obtained the ThurayalP will provide the compass direction and degrees of elevation to the satellite This information is used in the pointing operation descnbed earlier CONNECTION MANAGEMENT SCREEN Accessible from the Main Menu the Connection Management Screen allows you to select Quality of Service QOS parameters separately for transmit and receive data Note that the 384Kbps selection requires an extemal an
12. Make sure the Windows network settingsin the PC are set to choose IP settings automatically DHCP Then rebootthe PC Disconnect all other LAN connections Make sure the Modem isthe only active LAN connection Windows limits the number of network bindings to six If you have more than six you must remove one in order forthe PC to Communicate with the Modem Hold the ThurayalP upside down and level away from metallic objects Afterthree failed attemptsto enterthe Secunty Code you must switch the Modem off and on again If you forgot the Secunty Code contact your Service Provider 29 The SIM PIN code The code may If the SIM PIN isblocked contact appearsto be have been your Service Provider to obtain the invalid changed PUK PIN Unlock Key code Enter the PUK when prompted ThurayalP cannot No signal or weak Make sure no obstruction isblocking locate itself using signal the GPSantenna and that the GPS Modem hasa clearview of atleast 3 4 of the xy Make sure that you do not place yourhand oranotherobject overthe main antenna radome Determining GPS Wait for 5 minutes Switch the position can take Modem off and on again up to 5 minutes The Modem is The antenna switch is automatic if configured to use you have connected a GPS an extemal GPS antenna make sure itcan see the antenna full sky The Signal Strength Java notenabled Enable Java applicationson the meter on the on the browser browser poin
13. NECTION Setting Up the Modem There are five basic stepsto getting your Modem up and running Step 1 SIM insertion Step 2 Power Connection and Battery Charging Step 3 Obtain Initial GPS Fix using the ThurayalP Step 4 Data Connections Step 5 Pointing to the Satellite 2 ThurayalP Satellite Modem User Manual SIEP 1 SIM INSERTION 1 Unpackthe modem and accessones Your service provider will have provided you with a SIM card 2 Insert SIM provided by your Service Provider into the SIM holder inside the battery compartment as shown SIM Insertion Orientation STEP 2 POWER C ONNECTION AND BATIERY C HARGING 1 The ThurayalP ships with the battery preinstalled however if needed install the battery in the Compartment pictured in Step 1 2 Plug in Powercable and charge the battery for at least three hours DC Power ack SIEP 3 OBTAIN INTIAL GPS USING THE Thuraya IP 1 Putthe ThurayalP outside on a flat surface with a clear view of the sky away from building trees and other obstructions Power up Satellite Modem by pressing the Power button Once powered up ThurayalP will automatically attempt to locate itself using GPS This may take up to five minutes The small GPS satellite icons on the display shaded area in the picture below show how many GPSsatellites are in view at any given time You need all three satellite iconsto be on solidly to obtain a GPS fix If any are missing orflashing then the GP
14. ORMATION sugiseeskukKkNKERKENEEKEEEEEEENKEEKENEEEEEEEKRRKRNEESENKEEEKEKKNEEREEEEEEEEKNNR WARNING SYMBOLS USED IN THIS MANUAL ccceccceeceeeceeeeeeeeeeeeeeeeeeeeeeeeeeenseeneeeneens WARNINGS FOR THURAYAIP cccceccceececeecceceeecceeceeeeeceeeeceeaueeeaueeaueeeeeeenseueuneenaeeenes Il CONIEN IS ss a a E AA aE V INIRODUC TON BEE 1 ARST IME SEF UP EEN 1 NPAC RIN WEE 1 SOFTWARE INSTALLATION AND CL ONHGURATION 2 SETTING UP THE MODEM EN 2 STEP 1 SIM INSERTION junina diria ada ed a a da a Ca 3 STEP 2 POWER CONNECTION AND BATTERY CHARGING cecceccecceeeeeeeeeeeeeeeeeeaes 3 STEP 3 OBTAIN INTIAL G PS USING THE Tbupgvalb eretas 3 STEP 4 DATA CONNECTONS narenn anren rna nnn nena n Ennn nannaa 4 STEP 5 POINTING TO THE GWTmELUTE 4 QUC K REFERENC E incas ested senate nai ros E ni aiaa 7 GLOBAL POSITIONING SYSTEM OPERATION uu cceccescceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeenseenseens 7 SIO RED ar LOC TON ri ia 7 INTEGRATED MAN MACHNEINTIEREACEOMMI 8 DUTO KE 8 IMMI STATUS MENU DISPLAY SUMMARY cccceccecceeceeceeeeeeeeeeeeeeeeeeaeeaeeeeeaeeeeuens 9 G ENERAL NAVIGATION OF THEIMMI 0 cc cccceceecceeceeeeeeeeeeeeeeeeeeeeeeeaeeaeeaeeneuens 9 CFANGE EE 10 IMM RSS DISPLAY E 11 I hha e 1 a NE 12 WEB MAN MACHINE INTERFACE WM MI GCRDECNS 13 FOME S REEN iria aaa a EEA Ea 14 CONNECTION MANAGEMENT SCREEN csecececceccecceeeeeeeeeeeeeeeeeeeeeaueenueeueeeaeeuess 15 WLAN CONFIGURATION CREEN nenne 16 PRO PER MES SCREEN girando enanta nenen nnen
15. P out to a clearspace to obtain a new GPSlocation It may be possible to obtain a new GPS location in a less favourable circumstance but the time to completion may be longer Once updated ThurayalP remembers your location so the unit can be relocated to a more convenient working area such asinside a building by a window facing toward the satellite Once you have established a session on ThurayalP you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location foran extended penod of time since there isno need to move ThurayalPto refresh the GPS receiver Also your stored GPS location remains good fora penod of time even if you powerdown and move a short distance between sessions When you believe this isthe case simply skip the GPS location step and complete the ThurayalP satellite pointing operation pnorto going directly onto the network Be sure to carefully point your unit every time it ismoved STORED GPS LOCATION The most recent GPS location is stored in ThurayalP even when powered down Upon power up the ThurayalP will attempt to update this G PS location since the Thuraya system will only allow access if your GPS location isnot too old If ThurayalPhasa valid GPS location then the GPS icon on the display will go from flashing to solid Likewise the web MMI will indicate ifthe currently available GPS location is valid or invalid Thu
16. SIM be damaged card to your Service Provider ff it is damaged SIM card may not Remove the battery doorand be present venfy that the SIM card ispresent SIM card may be Remove the SIM card and make inserted incorectly sure that it is inserted according to the instructions in the User Manual 28 ThurayalP Satellite Modem User Manual Problem SIM card contacts Clean the SIM card contacts with may be dirty a dry cloth The wMMI doesnot work from browser Primary LAN connection to the Modem doesnot function The compass does not appearto work corectly The Secunty Code appearsto be Invalid The browser may not be conectly configured The interface cable is not plugged in comectly The PC Windows network settings may not be configured comectly The PC can only have one active LAN connection When connected to the PC the Modem must be the only active LAN connection The compassis not level orisnear metal The code may have been changed ThurayalP Satellite Modem User Manual For Netscape go to Advanced Preferencesand select Direct connection to the Intemet For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN You May Need To Recheck This Box Upon Retuming To Your Other Intemet Connection Remove and reinsert the interface cable from both the PC and the Modem
17. Ssignal is being blocked ttt Ht Hii EI D ee otha 44 od DEN BERN KD LE ada Dona asa RA IERRRRRRRRRRRRRRERRSRRRIR ERR LEE EE FEI sido H tot SEN HH LLL p A ERRADO KERGER CEGA Eee ne HE D Pee ees sa tada pi DIE H ratedida wom BEA EAHERAARRAAEGER lt l GPS Satellite Icon Location on Display When the GPS icon stops flashing then ThurayalP has successfully updated its GPS postion ThurayalP Satellite Modem User Manual 3 STEP 4 DATA CONNECTIONS Connect the ThurayalP to your PC using Ethemet or USB It isalso possible to connect using the wireless LAN facility but use one of the wired connections for the first time setup Connections ETHERNET Connect the Ethemet cable to yourlaptop s network interface and insert the other end of the connector into the ThurayalP Note Any Ethemet cable can be used to connect the laptop and modem aslong as it is less than100 meters in length USB You will first need to installthe USB dnver from the CD ROM following the instructions in the Software Installation and Configuration section above Next connect the USB cable to your laptop s USB interface and insert the other end of the connector into the ThurayalP USB Ethernet USB and Ethemet Data Connection Locations SIEP 5 POINTING TO THE SATELLITE 1 ThurayalP is controlled through a web browser interface wMMI To activate the wMMI open the Intemet Explorer or Netscape browser on your laptop Enter http
18. User Guide ThurayalP Satellite Modem Revision A 3500175 0001 Copyright 2008 Hughes Network Systems LLC All nghts reserved This publication and its contents are proprietary to Hughes Network Systems LLC No part of this publication may be reproduced in any fom or by any means without the written permission of Hughes Network Systems LUC 11717 Exploration Lane Germantown Maryland 20876 Hughes Network Systems LLC has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness fora particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LLC neither endorses nor otherwise sponsors any such products or services referred to herein HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems LLC THURAYA trademark isthe sole and exclusive property of Thuraya Satellite Telecommunic ations Company Safety Information ThurayalP For your safety and protection read this entire user manual before you attempt to use ThurayalP Satellite Modem In particul
19. abling disabling WLAN setting a timer that will force WLAN to power down if no host connects within the timeout and setting up secunty ThurayalP a E THURAYA High Speed Packet Data Communication via Thuraya of aas e Network Settings Login Settings WLAN Settings Advanced Settings Status Ger Swe ae Home WLAN Security Settings WLAN Power Select ON or OFF to tum the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up forthe selected timeout value afterthe terminal powers on If no WLAN activity is detected dunng the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with an error message 16 ThurayalP Satellite Modem User Manual WLAN Channel Select the WLAN channel from a drop down list 1 through 14 WLAN SECURITY SCREEN The WLAN Secunty screen allows you to configure WLAN secunty parameters including enabling disabling Wired Equivalent Privacy WEP hiding the SSID and setting Media Access Control MAC filters Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen ThurayalP
20. alified service Do not attempt to disassemble your ThurayalP ThurayalP doesnot contain consumerserviceable components Only qualified service personnel may install or repair equipment Batteries and accessones Use approved battenes HNS P N 3500108 0001 and accessones only Use ofnon approved accessones may result in loss of performance damage to ThurayalP fire electric shock or injury AC Mains power adapter HNS P N 3500114 0001 is for indoor use only Ithasan indooroperating temperature range of 102C to 55 C and provides an output voltage of 12 VDC The storage capability of the battery decreases when operated below 0 C If the battery ischarged attoo high a temperature this will be indicated on the LCD display Connecting devices Never connect incompatible products When connecting ThurayalP to any other device read the device s User Manual for detailed safety instructions ThurayalP Satellite Modem User Manual U Pacemakers The varous brands and modelsof cardiac pacemakers available exhibit a wide range of immunity levelsto radio Signals Therefore people who weara cardiac pacemaker and who want to use a Satellite Modem should seek the advice of their cardiologist If asa pacemaker user you are stil concemed about interaction with ThurayalP we suggest you follow these guidelines e Maintain a distance of 15 cm between ThurayalP and your pacemaker e Maintain a distance of one meteraway from the front
21. ar read this safety section carefully Keep this safety information where you can refer to if necessary Waming Symbols Used in this Manual This section introduces the various types of wa mings used in this document to alert you to possible safety hazards A A WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading stnctly follow the waming instructions to avoid injury to eyesorother personal injury WARNING Where you see this alert ymbol and WARNING heading strictly follow the wa ming instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the wa ming instructions to avoid electric shock injury or death ThurayalP Satellite Modem User Manual Wamings for THURAYAIP A Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head orother body parts in front of the satellite antenna when system is operational Maintain a distance of one meter away from the front of ThurayalP s antenna Properly ground the Antenna Failure to propery ground the optional extemal antenna may result in severe personal injury or death Do not attempt to ground the optional extemal antenna unless you have the skills to do so in accordance with local electncal codes Do not operate during Electrical Storms Operation of Thura
22. aschannels are changed from one type to another 32 ThurayalP Satellite Modem User Manual Status Codes Number and Description 1 SM card isnot installed Power down install SIM card propeny Absence or incorrect installation of the and try again SIM card 2 SIM card read wnte Failure to read error Powerdown and from or write to try again the SIM card 3 SIM card accesshas Failure to accessthe been blocked Please QM card due to too contact your Service many failed ThurayalP Satellite Modem User Manual SM card may not be present Remove the battery coverand venfy that the SM card ispresent SM card may be inserted iInconectly Remove SM card and make sure it isinserted according to the instructions in the UserManual SM card may be damaged Visually inspectthe IM card and retum itto your Service Provider if damaged SM card contacts may be dirty Clean the SM card contactswith a dry cloth If problem continues replace 9M card with a known good IM card If problem persss retum the unit to your Service Providerfor service Powerdown ThurayalP and try again SM card maybe damaged Visually inspectthe IM card and retum itto your Service Provider if damaged SM card contacts may be dirty Clean the SM card contactswith a dry cloth Ifthe problem continues replace SM card with a known good SM card Ifthe problem persss retum the unitto yourService Providerfor service Thisoccursaf
23. ction failure because userwasnot subscribed to the service option Network connection failure because network assigned an N SAPI that is already being used The connection wasdeactivated by the Network Connection failure due to the network Session Manager SM Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Service Provider should check the subscription entres in the Home Location Registry Contact your Service Provider to regain authonsed service The Service Provider should check the subscription entres in the Home Location Registry Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider This failure may occurbecause of a weak signal due to obstructions or geographic position such asextreme latitude or longitude Contact your Service Provider to venfy coverage for your location Power down ThurayalP and try again If the problem continues contact your Service Provider The Service Provider should venfy that you have the correct network settings ThurayalP Satellite Modem User Manual Number and Description 22 Network connection failure No response from network Power down and
24. d Reacquinng connection Network connection failure The Modem was powered down while connected to the network Network connection failure because the APN is missing orinvalid Network connection failure due to rejection by the GGSN Network connection failure because the requested QoS was rejected by the Network Network connection failure due to inva lid transaction ID ThurayalP Satellite Modem User Manual If the problem continues contact your Service Provider Network may be down You will generally not see this code In orderfor you to deactivate the PDP you must power down the teminal If the problem continues contact your Service Provider Contact your Service Provider to get the conect network settings Venfy that your Service Provider UserID and password are correctly set on the Network Settings screen If they are corectand the problem continues contact your Service Provider Modify the QoSsettings and try again If the problem continues set all QoS settings to the default valuesand try again If the problem continues with the default values contact your Service Provider If the problem continues contact your Service Provider 41 Number and Description 125 Network connection failure Unknown Session Managererror Reacquinng connection 126 Network access blocked ThurayalP will attempt to reacquire connection 127 Network access blocked Rad
25. ect configured connection to the Intemet For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO REC HECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION No network access Interference from If you are nearanother satellite or poor network other satellite mobile terminal switch the other performance mobile teminals satellite mobile teminal off or move asfaraway as possible to avoid interference The battery will not The battery is Replace the battery After several charge defective years of average use a gradual decline may be expected The battery Check the battery connector contacts are dirty or contacts Clean them if damaged necessary If the battery is damaged replace tt ThurayalP Satellite Modem User Manual 31 Satellite Modem Modem battery is It the LCD display indicates an stops sending data overheated over temperature condition let the even with good ThurayalP cool down before network attempting to resume operation connection and sufficiently charged battery The Signal Quality Normal behaviour There are several types of meter on the channels used by the Modem wMMI changes each with different signal from time to time strengths Because the Signal Quality meter measures the channel currently in use there may be sight differences in what the meter shows
26. ed satellite is obstructed from your location consider using the altemate Satellite instead If neither satellite is accessible from your location you will need to move to a location that has visibility to at least one of the satellites 4 Once you have determined the best satellite to use move the antenna stand to the correct elevation angle using the integrated protractor Recall that the elevation angle is indicated on the wMMI home page With the elevation angle correctly set place the ThurayalP on a flat surface with the antenna facing in the direction of the satellite as determined in step 3 Protractor 5 You can optimise the receive signal strength by observing the signal strength display on the ThurayalP while slowly rotating the ThurayalP a few degrees clockwise and counter clockwise Find the direction that maximizes the signal strength Likewise slowly raise and lower the antenna a few degreesand find the elevation that maximizes the signal strength This step fine tunesthe pointing of the antenna in the direction of the ThurayalP satellite Receive Signal Strength on the ThurayalP Display 6 Once the ThurayalP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session Check this on the home page by confining that the Network Status line shows Connected Congratulations Your ThurayalP is suc cessfully connected You should now be able to se
27. grade program can be used to upgrade any number of ThurayalP temminals J ust connect them one ata time and execute the upgrade program ThurayalP Satellite Modem User Manual 2 Troubleshooting ThurayalP This section details the following Some general hardware and software problems you may encounter in the installation and operation of ThurayalP along with the possible source of these problems and how to corect them System fault codesand descriptions reported to you by ThurayalP on the wMMI screens along with their possible causes and solutions If unable to correcta problem please contact the ThurayalP dealer you purchased the unit from General Troubleshooting ThurayalP will not Battery needs Charge the battery Check switch on or will recharging Battery Light or wMMI screen for not stay on when battery charging indication under battery power The battery isnot Remove and reinsert the battery inserted properly Make sure the battery cable connector is latched The battery Check the battery connector contacts are dirty or contacts Clean them if damaged necessary If you find any damage replace battery The Modem was When the Modem isreset while reset while under under battery power no AC battery power Mains connected you must tum it back on manually Thisisa normal operation forthe Modem SIM card eror SIM card or SIM Visually insoect the SIM card and card contactsmay SIM card contactsand retum
28. io pnonty Is less than threshold ThurayalP will attempt to reacquire connection 128 GPS fix istoo old Modem will attempt to reacquire connection after receiving a new GPS fix 129 Network access blocked GPSlocation may be too old If condition doesnot Clear please obtain a new GPSlocation 42 Network connection failure due to unknown session manager enor Network connection failure because network access is blocked Network accessis blocked due to the user s pnonty Notification of a GPSfix dunng or after Network connection procedure GPS fix may be too old If the problem continues contact your Service Provider Network accessis blocked The network will send the Modem a timer value and the Modem will attempt to connectagain when the timer is complete If the problem continues contact your Service Provider You are blocked from Network access due to your network pnonty Ifthe problem continues contact your Service Provider A new GPSfix was obtained dunng the connection process superseding the old fix The Modem willreacquire the connection If the problem continuesand a new connection cannot be made contact your Service Provider Venfy that the Modem hasan open view of the sky to geta GPS fix If the problem continues contact your Service Provider ThurayalP Satellite Modem User Manual Glossary ThurayalP APN Access Point Name APNs can be assigned to each ex
29. lP Satellite Modem AC Mains Power Adapterand cable 100 240V AC Universal AC power plug travel adapter Rechargeable Lithium lon Battery pack Ethemet cable do not use cross over cable USB cable CDROM User Manual this document Your Service Provider will supply a Subscnber Identification Module SIM ThurayalP Satellite Modem User Manual 1 Software Installation and Configuration Your PC must support an Ethemet USB or Wireless LAN interface to operate with ThurayalP Note The CD ROM contains USB drivers for Windows 2000 XP Vista and MAC OS10 2 and later operating systems If you intend to use the ThurayalP with a USB connection please insertthe CD ROM into the computer and follow the instructionsto install the USB driver MAC users will also need to carry out the following steps after the USB driver install completes 1 plug in USB cable Select Apple Menu gt System Preferences on the MAC 3 Go to Network A new network port should then be recognised Eb Note You mus venfy that the proxy server settings in your browser are disabled For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Intemet When complete please close your browser DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CON
30. llite 4 GLOBAL POSTONING SYSTEM OPERATION 7 Stored GPSLocation 7 Glossary 43 MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION 2 MMI Screens 8 13 Advanced Settings screen 24 Home screen 14 Login Settings screen 24 Network Settings screen 21 Restore Factory Defaults 18 Secunty Management screen 23 SETTINGS SCREEN 21 Statistics screen 19 Status screen 20 QUICK REFERENCE 7 SAFETY INFORMATION Waming Symbols Used in this Manual Wamings for Thuraya li Troubleshooting 28 Fault Codes 33 General 28 Unpacking ThurayaDSL 1 Upgrade ThurayaDSL 27 Upgrading Software 27 ThurayalP Satellite Modem User Manual 45
31. n ThurayalP and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy ADVANCED SETTINGS SCREEN The advanced settings screen allows you to modify several key operating parameters in the unit ThurayalP on THURAYA High Speed Packet Data Communication via Thuraya Select Full only when Es Satellite Search a x Method Normal directed by your service y E provider Auto Power ON Enable v Network Settings Antenna Pointing Disable w Security Management LCD Backlight Config ON 15 sec Login Settings WLAN Settings Advanced Settings Status Home Power Up Profile Standard v Transmit Rate Profile Name Multimedia Fixed Rate 128K Streaming Enable Disable 128Kbps 256K Streaming Enable Disable se 256Kbps 384K Streaming Enable Enable 384Kbps 24 ThurayalP Satellite Modem User Manual Satellite Search Method Normal is the default method to use unless your Service Provider specifies the Full Method The Full method takes longer and utilizes more resourcessince it will search all possible frequencies for ThurayalP service This full search can take up to 20 minutes Auto PowerON When Enabled the terminal will automatically power up when extemal DC is present Antenna Pointing This dr
32. n via Thuraya meo Restore Factory Defaults Reset Terminal Power O ff Terminal About Restonng Factory Defaults When you click this button the restore message confirmation screen infoms you that the terminal is about to reset to factory defaults Restoring the factory defaults retums the ThurayalP settings to their onginal just out of the box state This does not change the secunty code orSIM parameters Please exercise caution when proceeding If you invoke Restore Factory Defaults you will need to re enter any configuration information supplied by your Service Provider You must enter the secunty code to complete the reset 18 ThurayalP Satellite Modem User Manual Curent Settings providesthe current communications parameters Software Version Interface Mode Public Network IP Address Private Satellite Modem IP Address Satellite Modem Intemational Mobile Equipment Identity IM EI Satellite Modem Media Access Control MAC Addresses STATISTICS SC REEN This screen provides you with an estimate of your data usage Data usage figuresare obtained by counting the bytes in the IP packets received by and sent from the ThurayalP teminal You can view both since poweron persession and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button ThurayalP Statistics Connection Management
33. nAPAENEREEEEEEREREERE NERA nE rannet 18 STATISTIC SG REEN E 19 STA US CREEN EE 20 DEMING S e LE 21 POINTING SCREEN ME 25 UPG RADING THURAYAIP cccecceccseccecsecececceuscuscuseueceecseusaueoueesuseuseuseueeeeusaneasers 27 UPGRADING SO FIMARE E 27 ThurayalP Satellite Modem User Manual V GENERAL TRO UBLESHO O TING ele Ee e EEN 28 STA US SEENEN 33 GLOSSARY EEN 43 INDEX EEE seis cies dana sagas dedidada EE 45 vi ThurayalP Satellite Modem User Manual Introduction ThurayalP Your ThurayalP isa Satellite Modem that provides portable high speed data communications via satellite Using Always On technology you can remain connected to the Intemet while only sending orreceiving the data that you need at soeedsof up to 444kbits s just as if you were sitting at youroffice desk ThurayalP works with your computer using an Ethemet USB or WiFi connection While ThurayalP operates very simila ry to other data modemsthat you may be familiar with there are a few important operating differencesto note Please read this user manual carefully to understand allthe aspects of operating your ThurayalP First Time Set Up This section guides you through the process of setting up and configunng your ThurayalP for the first time The steps presented should be followed in the order given When you are finished your computer and modem will both be set up and ready to use Unpacking Unpack the modem and accessory box items Thuraya
34. nable SIM PIN secunty each time you invoke the Modem wMMlI after tuming on the Modem PIN authonsation is required in orderto use the system SIM PIN A Subscrber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry isenabled on ThurayalP wM MI Secunty Management screen a prompt requests you to enterthe SIM PIN each time you run the wMMI This helps prevent unauthorised use of your SIM Static IP Address A static Intemet Protocol IP addressisa numberthat isassigned to a computer by an Intemet Service Provider ISP to be its permanent address on the Intemet Computers use IP addresses to locate and talk to each other on the Intemet If Static IP addressing isenabled on ThurayalP wMMI Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public Network IP Address field that follows Status Code A number which uniquely references an event or condition ina hardware or software system In ThurayalP if there isa fault detected the statuscode and a descniption are displayed atthe bottom of the Modem wMMI Home and Status screens 44 ThurayalP Satellite Modem User Manual Index ThurayalP Controls and Indicators Battery light 8 9 FIRST TIME SET UP 1 Step 1 Unpack THURAYADSL 3 Step 2 Unpack THURAYADSL Power 3 Step 3 Obtain initial GPS fix 3 Step 4 Connect THURAYADSL using Ethemet 4 Step 5 Rough Pointing to Sate
35. nd and receive data from your laptop to the intemet Note If you are unable to successfully connect to the Intemet ensure that nothing but open sky is between the ThurayalP and the ThurayalP Satellite If the view is blocked by trees mountains buildings metalized glassorsimilar objects then you must relocate ThurayalP Additional assistance can be found in the troubleshooting section of the ThurayalP User Manual Do not stand in front of the Antenna ThurayalP emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the antenna when system Is operational 6 ThurayalP Satellite Modem User Manual Quick Reference ThurayalP This section serves asa reference guide identifying the key operational aspects of using the ThurayalP system and the Controls and Indicators on ThurayalP and their functions Global Positioning System Operation The ThurayalP contains an integrated Global Positioning System GPS receiver that is used to provide location information GPSlocation information is required for system access and the reception of a new GPS location is attempted automatically every time ThurayalP is powered on For optimum GPS signal reception make sure ThurayalP is positioned in a roughly horizontal placement Since GPS receivers must see a large part of the sky without obstructions from buildings mountains or trees it may be necessary to take your Thurayal
36. of ThurayalP s antenna e Referto your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place tum off your ThurayalP immediately Heanng aids Most new models of heanng aids are immune to radio frequency interference from Satellite Modemsthat are more than 2 metresaway Many typesof olderheanng aidsmay be susc eptible to interference making it very difficult to use them neara Satellite Modem Should interference be experienced maintain additional separation between you and ThurayalP Hughes Network Systems LLC declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal to which this declaration relates is in conformity with the following standards and or other nomative documents ETSI EN 301 681 ETS EN 300 328 ETSI EN 301 489 1 ETSI EN 301 489 17 ETSI EN 301 489 20 IEC 60950 1 We hereby declare that all essential radio test suites have been camed out and that the above named product isin confomity to all the essential requirements of R amp TTE Directive 1999 5 EC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation ThurayalP Satellite Modem User Manual Contents ThurayalP SAFETY INF
37. op down menu detemines whether the Pointing Display comes up each time ThurayalP is powered up or restarts The factory default for this setting is Disabled to bypass the pointing state upon power up However antenna pointing can be Enabled to provide pointing information pnorto going online LCD Backlight Config LCD backlighting can be Enabled Disabled or placed on Automatic off after 15 seconds of inactivity Power Up Profile You can select the powerup profile froma drop down list including Standard and three customizable streaming profiles Each streaming profile can be customized by name multimedia mode fixed rate mode transmit rate and receive rate Select the Save button to implement your modifications POINTING SC REEN The antenna pointing step can be enabled using the Antenna Pointing option on advanced settings screen descnbed above When this option is enabled the ThurayalP will stop in a pointing mode pnorto accessing the network after powering up Thiscan be useful when optimal pointing Is important such as with fixed installations using an extemal antenna The pointing screen hasa signal strength bargraph and numenc value to assist in accurate antenna pointing The orange peak hold barat the end of the blue bar identifiesthe highest signal strength measured dunng antenna pointing and will help you optimise the pointing direction Note that obtaining the highest signal strength possible will ensure that you have an
38. optimum connection to the network GPS Receiver On Off GPS Satellites The number of satellites visible to the unit GPS Validity Invalid Stored or Valid See the Global Positioning System Operation section for more detailson GPS Point Antenna to These Settings Compass Direction and Antenna Angle to help onent ThurayalP toward the satellite Once this rough pointing is accomplished use the Signal Strength meter described below to optimise the pointing direction ThurayalP Satellite Modem User Manual 25 Signal Strength This blue bar movesto the nght asthe signal received from the satellite gets stronger The numenc display to the nght of the barissimply a digital representation of the bar The orange peak hold baratthe end of the blue bar identifies the highest signal strength measured dunng antenna pointing and will help you optimise the pointing direction Use this display when fine tuning ThurayalP s Onentation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Exit Pointing Select this button to leave the screen afteroptimum signal strength has been achieved This action will take you to the Home screen on the wMMI Status Status codes see end of manual fora list 26 ThurayalP Satellite Modem User Manual Upgrading THURAYAIP Should a ThurayalP Modem software upgrade become available you can complete the upgrade process yourself The
39. rayalP Satellite Modem User Manual P Integrated Man Machine Interface iMMI The ThurayalP has an Integrated Man Machine Interface IMMI which allows you to control the operational features of the terminal without the need of a PC ora browser The iMMI includes buttons labelled with defining icons an LCD and an audible pointing aid integrated into the ThurayalP itself The figure below shows the layout of the ThurayalP iM MI IMMI Button Locations BUTTONS The following table gives you a summary of the four ThurayalP buttons Button Action Result Power button Backlight on cancelany menu operation retum to status menu Tum unit on or off Connect button Short press Toggle audio pointing state sound on off Long press e Toggle connection state connect disconnect e Exit pointing mode Menu button Short press Scroll to next menu item Long press Start GPS receiver manually Modify button Scroll to next option of displayed menu item when in menu Toggle WiFi on off when notin menu display 8 ThurayalP Satellite Modem User Manual IMMI STATUS MENU DISPLAY SUMMARY The upperlevel of the LCD displays status messages and menu items Sta tus messages are summarized in the table below Powenng Off Displayed while ThurayalP is powenng down Fault Code A hardware fault exists preventing operation see troubleshooting section forcode explanations Too Hot A temporary thermal shutdown isaboutto occur Battery
40. red one enterthe current SIM PIN required and click the Save button Note Ifthe SIM PIN code is incorectly entered three times the SIM will be locked until the PUK Pin Unlock Key number ts entered Consult your Service Provider if you do not have your PUK number Change SIM PIN If the SIM PIN isenabled and you would like to change the existing PIN click this link You will be required to enterthe Old PIN the New PIN and the New PIN again forconfimation Lock Upon SIM Change When this setting is enabled you must entera secunty code when the terminal powers up with a new SIM Restricted Administrative Access When this setting is enabled protected web pagescan only be accessed after you entera usemame and password The usemame isthe fixed string admin and the password isthe secunty code Change Secunty Code The secunty code is 12345 when shipped from the factory To change an existing Secunty Code click this link You will ThurayalP Satellite Modem User Manual 23 be required to enterthe Old Code the New Code and the New Code again for confirmation Click Save to store the changes Note If you forget the security code you will need to consult with your service provider LOGIN SETTINGS SCREEN Utilize this screen only if you have been given the necessary information from your Service Provider Service Provider Securty If this is enabled you can entera User Name and Password for authentication betwee
41. regain connect to the service Network 8 This terminal is not Network The Modem authonsation has allowed to connectto connection been removed by your Service the network Please failure because Provider Modem IMEI isnot contact your Service the Modem isnot authonsed Contact your Provider allowed to Service Providerto regain connect to the 34 ThurayalP Satellite Modem User Manual Number and Description SE 9 This user has no Network Contact your Service Provider to subscription service is connection receive authonsed service Your not allowed Please failure because Service Provider should check contact your Service you are not the subscription entres in the Provider identified asa Home Location Registry subscnberto the service 10 This Mobile Terminal Network Power down ThurayalP and try wasdetached by the connection again If the problem continues network Cause broken with an contact your Service Provider unknown Power down unknown cause and try again 11 Network connection Network Contact your Service Provider failure Invalid connection parameters used for failure due to use network attach of invalid procedure Please parameters contact your Service Provider 12 Network connection Network Power down ThurayalP and try failure LLC or SNDCP connection again If the problem continues failure Power down failure caused by contact your Service Provider and try again LLC or SNDCP fail
42. rovider Power down ThurayalP and try again If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues in other areas where service isallowed contact your Service Provider 105 Network If the problem continues with an 38 ThurayalP Satellite Modem User Manual Number and Description connection failure Roaming isnot allowed Reacquiring connection 106 Network connection failure Mobile Terminal implicitly detached by the network Reacquinng connection 107 Network service isnot available Network resourcesnotavalable Reacquinng connection 108 Network service is not available Reacquinng connection 109 Network service isnot available No network Reacquinng connection 110 Network service isnot available Celaccess bared Reacquining connection 111 Network service is not available Limited network service Reacquinng connection SIM card from a camerthat does nothave a roaming agreement with your Service Provider Network connection failure because Modem was implic itly detached by the Network Network service not available due to lack of network resources Network service not available Network service not available Network service not available because cell accessis bared Network service not available due to limited service authorsed SIM card contact
43. software can be downloaded directly from the Intemet using any available access method including ThurayalP UPGRADING SOFTWARE In orderto upgrade software you must first connect to the Intemetand follow the steps listed below Connect your PC Notebook to the Intemet using ThurayalP satellite service wired LAN ordial up connection Go to www thuraya com oruse the Upgrade link on the Properties Page if connected to the ThurayalP Go to the web site area for ThurayalP updates To download select the latest upgrade package The browser proceedsto retneve the package Once the package isdownloaded you are prompted to execute the package Select Yesand the upgrader application will self extract onto the PC shard drive Once the package isinstalled it putsa shortcut on the desktop and prompts you to upgrade now Make sure the ThurayalP is now connected to the PC via Ethemet recommended or USB and Is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal The upgrader will query the current software version of the terminal You should choose whether you want to upgrade to the newer version of software If you choose to upgrade the terminal the process automatically downloadsthe new release of software and forcesa terminal reboot When the terminal retums from reboot you can venfy that the download was successful via the Properties page in the wMMI Once loaded onto a PC the up
44. ssthe Menu button This action selectsthe new rate Once you select the rate you are transitioned to the Rx set of values unless you selected Standard in which case you will exit rate selection Navigation through and selection of the Rx values isthe same as for the Tx values Use the Modify button to scroll through the list ina circular manner with cancellation achieved via the short press of the Power button Pressing the Menu button selects and stores the new Rxrate and you will then exit rate selection When you select a new QoS the old PDP context is deactivated and a new PDP context is activated with the new rate selection If the rate selection did not change asa result of the selection then no PDP context change occurs IMMI RSSI DisPLAY The lower row of the LCD isdedicated to RSSI signal strength information This is used to monitor incoming signal strength from the Thuraya satellite and pemit pointing or re pointing to occurat any time during operation The display provides both a graphical and digital indication of the signal strength The digital RSSI indication consists of a value between zero and 99 The graphical RSSI indication isa 50 element bar graph of the RSS The RSSI display updates rapidly for at least five minutes aftera satellite signalhasbeen acquired orreacquired After that acquisition the RSSI disolay may be updated lessrapidly to conserve power if the modem Is running on battery Hint If the rate
45. tem When the GPS receiver in ThurayalP gets a bearing ona GPS satellite the receiver computes and storesthe Modem slocation on earth That location is used in the Pointing Processto obtain your location relative to the Thuraya Satellite Normal Operational Mode In this mode ThurayalP is connected to your network allowing you to perfom standard system activities such as Intemet browsing The other mode of Modem operation is Pointing Mode Pointing Mode In this mode using ThurayalP Protractorand Compass and referencing the Pointing Screen for indications of signal ThurayalP Satellite Modem User Manual 43 strength you manipulate the Modem antenna to get the optimum GPSlocation and Thuraya Satellite signal strength for your network connection Pointing is required during Modem set up or if the Modem has been moved from its previous location Once you have obtained the best antenna position you can enter Normal Operational Mode and be ready to perfom standard activities Protractor An instrument that measures angles ThurayalP protractor providesthe current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other secunty related information You insert the SIM into ThurayalP SIM holderaspart of Modem hardware setup If you configure the Modem to e
46. temal network interface to allow communications among multiple Intemet Service Providers ISPs If use of multiple ISPs is required in your network on ThurayalP wMMI Network Settings screen you can enable APN and enterthe value supplied by your Service Provider Compass When going through the antenna Pointing Process you reference the compasson ThurayalP to get the correct direction needed forthe antenna DHCP Dynamic Host Configuration Protocol DHCP isa communications protocol that lets network administrators manage centrally and automate the assignment of IP addressesin an organization s network With use of the Intemet Protocol each machine that can connect to the Intemet needsa unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host namesand IP addresses allowing users of workstations configured to query the DNSto specify remote systems by host names rather than IP addresses On ThurayalP wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethemet Ethemet isa local area networking method used widely throughout the computer industry It isthe only communication interface supported by ThurayalP GPS Global Positioning Sys
47. tenna asdoes the transmit 256Kbps selection Th u rayal P THURAYA kya EQ Note An tie l antenna is required for choosing Transmit Rate 6Kbps and higher or Receive Rate 384Kbps Transmit Rate Receive Rate 128Kbps Dedicated v 128Kbps Dedicated Multimedia Disable wa Fixed Rate Disable v am facet Caution Selecting a new transmit or receive rate will disconnect any c current connection and reconnect at the ne eg selected rate ight 2008 Thuraya Satellite Telecommunications Company All right Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of Bandwidth values Multimedia Control Allows you to enable ordisable Automatic Repeat reQuest ARQ overthe satellite Typically ARQ an error control protocol for data transmission is best disabled forvoice or video traffic Fixed Rate Control Allows you to enable ordisable fixed rate service over the satellite You can force the connection to match the requested QoS If disabled the best streaming rate possible up to and ThurayalP Satellite Modem User Manual 15 including the selected rate willbe allowed If enabled the terminal will not setup a connection unless the requested rate is available from the network Remember to click Apply to save any changesor they will be lost WLAN CONAGURATON SCREEN The WLAN Configuration screen allows you to configure WLAN charactenistics including en
48. ter3 failed attemptsto enterthe PIN The SM card islocked Enterthe PUK 33 Number and Description Provider attempts with an to unlock the SIM card invalid PIN 4 SIM card hasbeen You replaced a The SIM card must be replaced improperly changed SIM card with when the unit istumed off dunng an active anotherafterthe Make sure the unit istumed off session Power down Modem was before replacing the SIM and try again tumed on 5 SIM card isnot Hardware failure Powerdown ThurayalP and try resoonding Power to accessthe SIM again down and try again card SM card may be damaged Visually inspectthe IM card and retum itto yourService Provider if damaged SM card contactsmay be dirty Clean the SM card contactswitha dry cloth If problem continues replace 9M card with a known good IM card If problem persss retum the unit to your Service Providerfor service 6A required data field Absence ofa SM card wasinconectly is missing from the SIM required data programmed and ismissng one or card Please contact field on the SIM more required fields The SM card your Service Provider card must be replaced by anotherfrom your Service Provider 7 This subscnber is not Network Your authonsation hasbeen allowed to connectto connection removed by your Service the network Please failure because Provider SIM card IMSI isnot contact your Service the userisnot authonsed Contact your Provider allowed to Service Providerto
49. the Modify button You are then brought to the first value in the seres of QoS settings Change Rate Comment Menu Standard Selects Background QoSfor both the transmit and receive directions Tx 384Kbps Selects 384Kb ps Tx Streaming QoS Hidden unless extemal antenna attached Tx 16Kbps Selects 16Kb ps Tx Streaming QoS Tx 32Kbps Selects 32Kbps Tx Streaming QoS Tx 64Kbps Selects 64Kb ps Tx Streaming QoS Tx 128Kbps Selects 128Kb ps Tx Streaming QoS Tx 256Kbps Selects 256Kb ps Tx Streaming QoS Hidden unless extemal antenna attached Rx 384Kbps Selects 384Kbps Rx Streaming QoS Hidden unless extemal antenna attached Rx 16Kbps Selects 16Kb ps Rx Streaming QoS Rx 32Kbps Selects 32Kb ps Rx Streaming QoS Rx 64Kbps Selects 64Kb ps Rx Streaming QoS Rx 128Kbps Selects 128Kbps Rx Streaming QoS Rx 256Kbps Selects 256Kbps Rx Streaming QoS Press the Modify button to scroll down the Standard and Tx QoS values until you see the setting you want When you scroll to each setting the displayed QoS value blinks indicating that this selection is pending Pressthe Modify button to move to the next setting without changing the pre existing value When the list of values is exhausted press the Modify button to lead you back to the first value You can cancel the selection and 10 ThurayalP Satellite Modem User Manual transition back to the status display via a short press of the Power button When you have found the value you want pre
50. time willbe reduced Network Status Providesthe status of the network connection Signal Quality This bar gra ph displays satellite signal quality Signal Strength Use this display to monitorincoming signal strength from the satellite and pemmit pointing orre pointing to occurat any time dunng operation Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status shown on the pointing screen Seeing differences between these two levels is normal and not an indication of a problem with your ThurayalP Satellite Antenna Type Use thisdisplay to determine which satellite antenna isin use The standalone terminal will use its intemal antenna Optional extemal antennas active and passive can be hooked up to 20 ThurayalP Satellite Modem User Manual the ThurayalP for convenience and higher performance See your service provider regarding these accessones Battery Status On battery charging orcharged Battery Level This bar graph provides an indication of remaining battery capacity Green nomal indication of battery level Red almost fully discharged Amber charging underextemal power Status Any current system status codes see Troubleshooting section SETTINGS SC REENS From the Main menu you can select Settingsto navigate among all the vanous Settings functions from the menu on the left side of the screen Network Settings
51. ting screen doesnot change when moving the antenna Rough pointing not Follow the instructions in the User completed Manualto correctly complete corectly rough pointing ThurayalP cannot No sgnal or weak Make sure no obstruction isblocking find the satellite Signal the satellite sgnal Make sure thatthe Modem hasa Clearview of the sky in the direction of the satellite Be aware that metalized window glassmay reduce orentrely block the sgnal Check that the antenna ispointed ugng the conect compassdirection and antenna angle fom the wMMI Pointing screen ThurayalP cannot You did not exit Click the Exit Pointing button accessthe intemet antenna pointing from the Pointing page or press after suc cessful mode the Connect button on the face pointing of the terminal 30 ThurayalP Satellite Modem User Manual The antenna may Tum ThurayalP off and then back not be pointed on again and attempt antenna propery pointing again to improve the signal strength You may need to repostion ThurayalP venfying that there are no obstructions blocking the satellite signal and that the Modem hasa clear view of the sky in the direction of the satellite The Modem Refer to the network settings network settings supplied by your Service Provider may notbe If the DNS Host settings are correctly changed the PC must be configured rebooted The browser may For Netscape go to Advanced not be comectly Preferencesand select Dir
52. to insufficient resources Network connection failure unknown cause Network connection failure because service option is temporanly out of order Modem hasan open view of the sky to geta GPSfix If the problem continues contact your Service Provider Venfy that the Modem hasan open view of the sky to geta GPS fix If the problem continues contact your Service Provider You should venfy that the terminal hasan open view of the sky to get a current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down ThurayalP Satellite Modem User Manual Number and Description 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User Initiated PDP deactivation 121 Network connection failure Missing orinvalid APN Please provide corect Information and try again 122 Network connection failure Rejected by GGSN Please re enter User ID Password and try again 123 Network connection failure Requested QoS rejected by network Please modify parameters and try again 124 Network connection failure Invalid transaction i
53. tomatically assigned by the network dunng the perod when the Modem connectsto the network Static ally Configure Address If this button is selected the Modem uses the DNS address you enter in the DNS Address field You Should check thisbox and enteran IP address only if directed to do so by your Service Provider APN Selection If use of multiple Intemet Service Providers is required you can modify the current Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider The choicesare the following ThurayalP Refill lt BLANK gt enterthe desired name and Disabled SAVE CANCEL If you want the values you have entered to be processed click the SAVE button exitthe wMMI and reboot your computer You will also need to tum ThurayalP off and then on again so that the new settings can take effect If you want the values you have entered to be ignored click the CANCELbutton and the Network Settings remain as they were with no reboot required 22 ThurayalP Satellite Modem User Manual SECURITY MANAGEMENT SCREEN The Secunty Management screen allows you to impose a tighter level of secunty on your ThurayalP ThurayalP 5 AH THURAYA SIM PIN Disable Enable If Enabled a prompt requests you to enter the SIM PIN each time you powerup the modem This helps prevent unauthonsed use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desi
54. try again 23 Network connection failure Protocol error received from network Power down and try again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again 26 SIM card eror IMSI field islongerthan 8 bytes and isinvalid Please contact your Service Provider 27 GPRS software intemal failure GPRS stack message subscription failure Please contact your Service Provider 28 Terminal Equipment has been disconnected from the Mobile Terminal Please establish the connection Network connection failure due to lack of a response from the network Network connection failure due toa protocol enor Intemal software error Intemal software error SIM card may have been programmed inc omectly Intemal software error The connection between Terminal Equipment and Mobile Terminal has been removed or ThurayalP Satellite Modem User Manual Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider SIM card wasincorectly
55. ure 13 Network connection Network Power down ThurayalP and try failure Unknown PDP connection again If the problem continues type Please contact failure contact your Service Provider your Service Provider 14 Network connection Network Contact your Service Provider to failure User connection regain authonsed service Your authonsation failed failure because Service Provider should check Please contact your the userisnot the subscription entres in the Service Provider authorised for Home Location Registry service 15 Network connection Network Contact your Service Provider to failure Service option connection regain authonsed service The ThurayalP Satellite Modem User Manual 35 Number and Description not supported Please contact your Service Provider 16 Network connection failure Service option not subscnbed Please contact your Service Provider 17 Network connection failure N SAPI hasalready been used Powerdown and try again 18 Network connection failure Regular PDP deactivation by network Power down and try again 19 Network connection failure SM network failure Power down and try again 20 Network connection failure Too many failuresto activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Powerdown and try again 36 failure because the service option is not supported Network conne
56. yalP dunng electrical storms may result in severe personal injury or death Disconnect ThurayalP from computer and store unit indoors if lightning is anticipated in the area of operation General Handle your ThurayalP with care The enclosure is weather resistant per IEC 60529 IP55 However do not submerge the unit or expose it to severe rainstorms Avoid exposing your ThurayalPto extreme hot orcold temperatures The operating temperature range of ThurayalP is 109C to 55 C Avoid placing your ThurayalP close to cigarettes open flames orany source of heat Changesormodifications to ThurayalP not expressly approved by Hughes Network Systems could void your authonty to operate this equipment Use a soft damp cloth only to clean your ThurayalP To avoid impaired Modem perfomance please ensure your ThurayalP s antenna isnot damaged orcovered with foreign materal like paint or labelling When inserting the SIM do not bend the SIM or damage the contacts in any way When connecting the interface cables do not use excessive force ThurayalP Satellite Modem User Manual In the vicinity of blasting work and in explosive environments Never use ThurayalP where blasting work Is in progress Observe all restrictions and follow any regulations or rules Areaswith a potentially explosive environment are often but not always clearly marked Do not use ThurayalP while ata petrol filling station Do not use near fuel or chemicals Qu
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