GT620 User Guide V2.2
Contents
1. User Manual for Firefly Wireless Microscope GT620 Version 2 2 S Firefly GT620 Wireless Microscope User Manual fo THANKS FOR SELECTING A WIRELESS FIREFLY MICROSOCPE To take full advantage of this product s advanced capabilities and to properly and safely use this product please read the manual carefully User Manual for Firefly Wireless Microscope GT620 Version 2 2 Copyright 2012 by Firefly Global All rights are reserved No one is permitted to reproduce or duplicate in any form this manual or any part thereof without permission from Firefly Global www fireflyglobal com Firefly Global assumes no responsibility for any injury or for any illegal or improper use of the product that may result from failure to use this product in accordance with the instructions cautions warnings or indications for use published in this manual Software in this product is copyright of Firefly Global and its vendors All rights are reserved The software is protected by U S and international copyright laws and international treaty provisions applicable worldwide Under such laws the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the operation of the product in which it is embedded The software may not be copied decompiled reverse engineered disassembled or otherwise reduced to human perceivable form This is not a sale of the software or any copy of the software all rights t2. E E A A A ha ne nesses T T EA egies is ese A A 12 a gelga aseri eE SES n T E A A A E A A E E E T 13 SF a ret creme ors reer ns ane a A ea eee er ee ee ee ee eee 13 Using the image capture Control preesncnnesesrersesicetecesed paesnsbsnnnseviepsieeiecenenspsncesenweenepsicpsenecesnersiae 13 UO TE E T E ieee 14 Standy and Kemove dEVICE icccccsscansvancuasasacerersscuressanateparsiasesscaratesaseasagansrareiasatauetaseresseescunis 14 Launch Me SO vv ale MO DINC QUO sierisirieneirieiraeis keis anie iain E E 15 VENT NE E a i E EEE E Ei iets 15 Maintenance and SOE ICS vatpcacsirt caer se eee niernnann nE AAEE 17 Fe Ey COMIN LOU reste ett teeters caine tee ate eee ternal 17 Recycling the system components ssssssesssssnernsennururnnnurnrnnnurnsnnnurnsnnnurnsnenurnnnnnurnsnnnurnnnnnurnnnnn 17 GT ICS DONG AER E E N E A E E E E E A E ieee 18 SPEC AON a EEEE 19 Le W T rE E O 20 TFOUDISCSMOOUING EE ss cssueeniniiastnchinesenEneeareaiEenENendii 23 User Manual for Firefly Wireless Microscope GT620 Version 2 2 INTRODUCTION See Te ee ee A The Wireless Firefly Microscope System consists of a wireless digital Microscope a compact USB receiver software application and a charge cable Only a computer equipped with a free USB port is needed to use the system The Firefly Microscope System is designed for effective operation under a variety of conditions and typical video parameters are set at the factory The software allows users to adjust most
3. addition whether or not covered under warranty any product repair shall exclusively be performed by Firefly certified service personnel If the product fails to function properly or if you need assistance service or spare parts contact your Firefly reseller Before contacting your reseller try to duplicate the problem and check all accessories to ensure that they are not causing the problem When calling please be prepared to provide e Product name and model number and complete description of the problem e Serial number of your product if applicable e Complete name address and phone number of your facility e For out of warranty repairs or spare parts orders a purchase order or credit card number e For parts orders the required spare or replacement part numbers If your product requires warranty extended warranty or non warranty repair service please contact your Firefly reseller A customer service representative will assist you in troubleshooting the problem and will make every effort to solve it over the phone avoiding potential unnecessary returns In case a return cannot be avoided the representative will record all necessary information and will provide a Return Authorization number as well as the appropriate shipping address The Return Authorization number must be obtained prior to any return If you have to return your product for service follow these recommended packing instructions e Disconnect a
4. does not solve the problem try another short USB cable Q3 There is a lot of interference visual artifacts and disturbances on the screen what can I do to get better reception a Your camera may be experiencing interference from other wireless devices or may have weak Signal strength Please try the following steps 1 Look for a wireless channel with less interference by switching the wireless channel both on the camera and wireless receiver 2 Do not cover the back of the camera with your hand This is where the antenna is located 3 Do not place the wireless receiver under metal desks inside metal cabinets or near metal furniture User Manual for Firefly Wireless Microscope GT620 Version 2 2 b Eliminate as many physical obstacles as possible between the camera and the wireless receiver c Move any 5 8GHz cordless phones away from the camera as they may cause interference d Tilt the wireless receiver up and down for better reception e Recharge the camera to strengthen its power output General Product Questions Q1 Q2 Q3 Q4 Q5 Will the Firefly device work on my Mac if I m running Windows on my Mac a Although Firefly devices do not have native Mac OSx support they do work well with Windows emulation packages such as Parallels VMware etc Can I use the Firefly products on a thin client a No a designated CPU is required to run FireflyPro Can I install the software without a CD a Yes pl
5. product complies with current required standards for electromagnetic interference and should not present problems to other equipment or be affected by other devices As a precaution avoid using this device in close proximity to other equipment m Do not apply alcohol chemicals or water to the lens Any liquids entering the optical assembly will damage internal components User Manual for Firefly Wireless Microscope GT620 Version 2 2 Before starting check that all the following items have been included with your product If anything is missing contact your dealer N ENV w A e Py g re Jj j Me ee p S3 88239 88 883 8 3058 92 90 2090 CHI OFOD0 09060600090060000000000 cH3090000H70 OCIOSO 90900009000000900000 DODOSO DDOD oO DOSADA OSOS OO OSU U OO Meus 0900000 090000009000000 PAT ach Ott at ech pat ae GOVA i 000c09000 Power Adapter x 1pc Cradle x 1 pc 100 240V AC to 5V USB DC Notice Actual Shape may vary it Clip x 1 pc USB DC power cord x 1 pc Scope spacer x 1pc Installation Dise Pea eare ee EEE Software Application CD User Manual for Firefly Wireless Microscope GT620 Version 2 2 NOMENCLATURE ey Mini USB __ Extended Port Port a eee a Power Indicator Wireless Snapshot Button Channel Switch s q p Illumination f
6. Adjustment Receiver i PE Benes Basea Wireless 83853 S8589 ane EF Switch 8888 B8868 P Meese Bees A h SISTA Et aa Focus Wheel ay wii il ue USB 1 Connector A miimi Polarizer Ring Polarizer Extender See ee ee Receiver Cao terete Extender Cap User Manual for Firefly Wireless Microscope GT620 Version 2 2 OPERATION To obtain a clear image please grip the Firefly Microscope remain still and avoid vibration as much as possible during observation Setting up the software application Prior to using the Firefly D Microscope for the first time install the FireflyPro software application following the instructions provided with the installation CD Connect to PC Connect the compact receiver to the PC s USB port Power the Device On Push the Power Button at the rear of the microscope to activate the device An indicator light will turn on to confirm the power status 2o P 0o22 1 ek 2 User Manual for Firefly Wireless Microscope GT620 Version 2 2 Charging Battery mE Duration The Wireless Firefly Microscope has a built in high efficiency lithium battery that enables more than 3 hours continuous operation m Charging the Battery Through the mini USB port at the rear of the microscope the embedded battery can be charged with the provided USB DC cable The cable must be connected to the USB port of a PC or to the USB Power Adapter whi
7. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION FIREFLY GLOBAL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND User Manual for Firefly Wireless Microscope GT620 Version 2 2 CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE How long does this limited hardware warranty last The limited hardware warranty on all Firefly Global products begins on the date of the packing slip invoice or receipt The warranty per
8. ch can charge directly from a wall outlet E Overload Protection The overload protection circuit will prevent overcharging when the battery is full and the Indicator will turn green m Power Indication The power indicator light is normally red during operation but it will turn blue when the remaining battery life is less than 30 minutes The lithium battery is a delicate and consumable item It is expected to last through years of use and is guaranteed for twelve months from its purchase against defects If there is any battery related issue please contact customer service immediately Battery replacement by unauthorized personnel or replacement with unauthorized batteries may damage the system and voids the overall warranty Channel Mapping On the rear right side of the microscope there is a switch allowing users to set the wireless channel Both the receiver and microscope must be set to the same channel for proper operation CH 1 Channel 1 CH 2 Channel 2 CH 3 Channel 3 CH 4 Channel 4 sca User Manual for Firefly Wireless Microscope GT620 Version 2 2 Using the Firefly Microscope System Recommended holding position It is suggested to hold the Microscope transparent cover forward with the thumb held on the equipment This holding position offers relative stability and allows lens control The index finger is still free to rotate and adjust the focus wheel as shown User Manual for Firefly Wir
9. ctory path C Documents and Settings My Documents Firefly Picture Working directory path Device Tool bar Video Format yUY2 640x480 C Save Icon Name Function Description Refresh image device connection YUY2 640x480 Select a video format default 640x480 YUY2 User Manual for Firefly Wireless Microscope GT620 Version 2 2 MAINTENANCE AND SERVICE memme Cleaning recommendation CAUTION Do not apply alcohol chemicals or water to the lens Any liquids entering the optical assembly will damage internal components Use a dry cloth to clean the Digital Firefly Microscope System on a weekly basis Recycling the system components H z Within the EU Do not dispose of this product as unsorted municipal refuse Submit for separate collection as specified by Directive 2002 96 EC of the European Parliament and the Council of the European Union on Waste Electronic and Electrical Equipment WEEE If this product is contaminated this directive does not apply For more specific disposal information contact Customer Service Outside the EU When the product and its components reach end of life recycle the product according to national state and local regulations User Manual for Firefly Wireless Microscope GT620 Version 2 2 Service policy All repairs on products under warranty must be performed or approved by Firefly or its authorized resellers Unauthorized repairs will void the warranty In
10. ease contact support fireflyglobal com for a downloadable version of FireflyPro Can I use my Firefly with my EMR system such as Noah Cornerstone etc a FireflyPro captures bmp and AVI files which can be downloaded to most EMR EHR systems What do I do when my computer is woken up from standby or hibernation and FireflyPro software stops working a Please close and try restarting the FireflyPro software application again For additional FAQ and support please go to http www fireflyglobal com faqs Thank you for choosing Firefly B Firefly www fireflyglobal com
11. eless Microscope GT620 Version 2 2 High zoom use When there is a need for high zoom maintaining body stability becomes more paramount In such instances it is suggested that the digital Microscope focus wheel opening should be placed towards the user and the transparent cover vertically downward This enables easy access to the focus wheel and a very stable position A smooth desktop may be used as an observation platform Shown below A CMY Ne v l IAT TAW pn aL Device vertically downward stable observation Focus Based on the relative height of the observed object the focus wheel can be turned for a clear image When a higher magnification is required the focus wheel can be turned to the left see below If a larger field of view is required the Microscope can be moved farther away and the focus wheel turned to the right User Manual for Firefly Wireless Microscope GT620 Version 2 2 Brightness Adjustment On left rear side of the Microscope a knob allows the user to control the brightness of the LEDs m Backward Turn Decrease Brightness E Forward Turn Increase Brightness Using Focus Default Position Match the scale 50 to arrow mark Free Focus Rotate wheel to fine tune the image Default Position Using the image capture control Image Press and release the Ca
12. he PC through the USB compact receiver The user can configure the video properties review live images capture images record video clips and perform a variety of powerful measurement and documentation functions The main features of FireflyPro are shown below Software Info Menu Tab Fae Ocvce Preview ees je 8 eoa ja PFW E gt a r Detaut CWUsersUsernDocumentsiFirefyProPicturei Video Play Pause rs Device Connect lt lt lt Device Setting Video Setting Video Recording Redo and Undo ROI and Und ROI Rotation Mirror and Flip Text Comment Image Measure Zoom and Ratio Save Image RO Exit Software Cao es si roo ee N BSA E Minimize Window NN Close Window Refresh Window 201112141736 Close Window Maximize Window Minimize Window 201112141739 20111214 1740 201112141741 20111214 1742 orking Directory Video Format and Resolution Setting d A SS 20011214 1737 2011 1244 1738 K E LS Ab a E i Images Browsing Images Capture Previous am Next User Manual for Firefly Wireless Microscope GT620 Version 2 2 Image tool bar ig is fat Default iCAUsers UseriDocuments FireflyPro Picture Function Description Store frozen image Image Capture Capture and store instant image from live video Image Browsing Browse images in working directory ae Working Directory Pop up to select working dire
13. iod is not extended if a warranted product or any parts are repaired or replaced Firefly Global may change the availability of limited hardware warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please contact the store distributor or website through which the product was purchased What will Firefly Global do Firefly Global or its authorized representative or reseller will repair any Firefly Global hardware products returned that prove to be defective in materials or workmanship If Firefly Global or its authorized representatives are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact our authorized representatives or resellers via phone or email they will issue a Return Material Authorization Number for you to include with your return You must return the products in their Original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment The repaired or replacement products will be returned to you The reseller or authorized representative will pay to ship the repaired or replaced products to you if you use a delivery address in the country where the reseller is located Otherwise the product will be shipped to you freight collect If it is determined that the problem is not covered under this wa
14. ited Hardware Warranty through distributors amp resellers Firefly Global hardware products come with a 1 year limited hardware warranty The warranty is extended through Firefly Global authorized representatives and resellers If you have a warranty claim please contact the store distributor or website through which the product was purchased Register your Firefly device at http www fireflyglobal com warranty registration within two weeks of your purchase and maintain your original receipt What is covered by this limited hardware warranty This limited hardware warranty covers defects in materials and workmanship in your Firefly Global hardware products What is not covered by this limited hardware warranty This limited hardware warranty does not cover m Software including the operating system and software added to or bundled with the Firefly Global hardware products m Problems that result from e External causes such as accident abuse misuse or problems with electrical power e Servicing not authorized by Firefly Global e Usage that is not in accordance with product instructions e Failure to follow the product instructions e Problems caused by using accessories parts or components not supplied by Firefly Global m Products with missing or altered serial numbers Products for which Firefly Global or its distributors have not received payment m Normal wear and tear THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
15. ith snow a Make sure you turn on your camera and confirm the wireless receiver and the camera are on the same channel If you still don t see an image the camera s battery may be drained please charge the device Q3 When I launch FireflyPro all I see is a black and white image without any color what is the problem a Make sure you turn up the brightness dial on the side of the camera to its maximum setting If this doesn t solve the problem be sure to charge the battery Q4 I installed the wireless software and double clicked on the FireflyPro icon but the software keeps telling me to plug in device and turn on LED what is wrong a Make sure the wireless receiver is plugged into your system Q5 I double clicked on the FireflyPro icon and the following pop up appeared what do I do The wizard could not find the software on your computer It is recommended that you connect to the internet so that the wizard can search online and look for the appropriate software Yes connect and search for the software on the Internet No do no connect to the Internet now a You may have launched the FireflyPro software before the device drivers had a chance to install Please start over by uninstalling and then reinstalling the software To uninstall please follow the steps outlined in the Uninstallation Instructions section below Following uninstallation restart the computer and reinstall the software When you plug in
16. itle and ownership of the software remain with Firefly and or its vendors Caution Changes or modifications not expressly approved by Firefly Global will void the purchaser s authority to operate the equipment and its warranty Tested To Comply With FCC Standards For Home or Office Use CE wous FE User Manual for Firefly Wireless Microscope GT620 Version 2 2 Table of Contents iia gels ile ol eee ee Te eer rT re ee er rer rer rere rere reer eer rere rere cr rrr rrr rrr rrr T 4 Warnings amp CaAulionS orriren a Ea aa 5 EEn S PET E E A E A E E T ke E E E ee eee E ee 5 CARTO a E E E E eee eee ee eee 5 Saa EN E mer E E A E E E E rrr rrr er rrr rr ctr 7 NOMENCIACUT e sranna NE 8 ODAO er rere Tree rt errr er rer er rere eer re eer rrr eo rr errc rr Te 9 Setting up the software application s ssssssesssnsnnrsnrsnnrnsnsnnrnnnennrnrnnrnrnnnennrnrnennrnrnennrnrnennrnrnennne 9 CE TPO a eee en eee nee en eee ee eee eee eet ee eee Serer reer er 9 PONT Te WV Ce EE euc ea vesacetevedeensesasessesscks EET ATEEN 9 Spe MN Oy ace pete tee eee te A EE FETE T EE E TEE EE T TT 10 A O E pase tne ssertepes cysy sa oesetescacsetennse cts use seee tetera ieenceeriere cease sateie ieee eee tennis crassa ices 10 Using me Firelly Microscope Systemi eee ee ee nn ne ene ee eee ee ieee nee ee ne ee eee eee 10 Recommended holding position cacysucvscna sims simasaeoniauigpuduneacaneisesieusimancavaccreses tesibenieesteoninaaeasiees 11 glora e EN
17. ll hoses cables sensors power cords and ancillary products as appropriate before packing unless you suspect they are associated with the problem e Wherever possible use the original shipping carton and packing materials e Include a packing list and the Return Authorization number It is recommended that all returned goods be insured Claims for loss or damage to the product are the responsibility of the sender User Manual for Firefly Wireless Microscope GT620 Version 2 2 SPECIFICATIONS memm Item Specification Weight Approximately 100 g 0 22 Ib Length 11 4 cm 4 5 inches Dimensions approximate Height 3 7 cm 1 5 inches Width 3 7 cm 1 5 inches Power USB 5 VDC 150mA Protection against ingress of water IPX Operating conditions Temperature 10 C to 40 C 50 F to 104 F Relative humidity 30 to 75 noncondensing Altitude 700 to 1060 hPa Shipping amp storage conditions Temperature 20 C to 49 C 4 F to 120 F Relative humidity 95 noncondensing max Wireless power Less than 15mW Sensitivity 87dBm Noise ratio 47dBm Antennae resistance 502 Wireless Link 4 channels Coverage Over 5 meters 15ft on open field Battery More than 3 hours continuous usage Capacity 850mAh Lithium battery Service Authorized personnel only Safety Compliance FCC CE and RoHS compliant Patent Patent Pending User Manual for Firefly Wireless Microscope GT620 Version 2 2 LIMITED WARRANTY Lim
18. nce of flammable anesthetics m This product has no user serviceable replaceable parts Please refer all service to authorized service personnel m This product generates and records reference images from inputs obtained from the software application FireflyPro These reference images are not intended for medical or other diagnostic purposes Caution A caution statement in this manual identifies condition or practice which if not A corrected or discontinued immediately could lead to equipment failure equipment damage or data loss In order to obtain optimum performance and ensure patient safety thoroughly read this manual Do not use the Wireless Firefly Microscope if you notice any signs of damage to the components of the system Contact customer service for immediate assistance E Do not attempt to disinfect the Wireless Firefly Microscope System using glutaraldehyde products ethylene oxide gas steam or any other liquid or gas disinfectant m The signal output USB Port connector is intended for connection of only devices complying with IEC 60601 1 or other IEC standards for example IEC 60950 as appropriate to the device Connecting additional devices to the Wireless Firefly Microscope System is not allowed You are responsible for verifying that the system complies with the requirements of the system standard IEC 60601 1 1 User Manual for Firefly Wireless Microscope GT620 Version 2 2 A m This
19. o software a Please follow these steps 1 From the Start menu select Control Panel 2 Select Add or Remove Programs 3 Click on FireflyPro and select Remove from the top of the window 4 When prompted with Do you want to completely remove the selected application and all of its features Select Yes 5 Find Digital Microscope and select Remove If Digital Microscope is not on the list please proceed to Step 7 below 6 When prompted with Do you want to completely remove the selected application and all of its features Select Yes 7 Unplug wireless receiver from computer 8 Eject software CD 9 Restart computer Uninstallation is now complete Functionality related questions Qi My GT620 was working fine yesterday but today the software crashed what is wrong a Make sure the wireless receiver is plugged DIRECTLY into your computer i e not into a USB hub or USB extender cable Q2 My Firefly will not charge what should I do a If you do not see a red LED lit up on the Firefly but instead see a flashing red green LED on the Firefly please make sure you are using the original short USB cable for charging Using a long cable will not work properly for CHARGING b When you plug in the mini USB cable the LED on the device will turn red If you do not see a solid red light please try using the computer USB port instead of the AC charger or vice versa If this
20. parameters including Saturation Hue Brightness Contrast and Sharpness for desired applications The System is equipped with an integrated polarizer ring Rotating the ring enables multiple degrees of polarization The System is also equipped with a fine focus wheel which enables crystal clear images at very high degrees of magnification System Requirements The Wireless Firefly Microscope System requires a user PC system running Windows XP Service Pack 2 or later operating system a viewing screen and a PC with an available USB 1 1 or 2 0 port Intended use The Firefly Microscope System is intended to conveniently enable skin inspection and image recording User Profile The Wireless Firefly Microscope System is intended for applications such as Scientific Research Engineering Education Gemology Warranty Registration Register your Firefly device at http www fireflyglobal com warranty registration within two weeks of your purchase and maintain your original receipt User Manual for Firefly Wireless Microscope GT620 Version 2 2 WARNINGS amp CAUTIONS Please familiarize all operating personnel with the general safety information in this summary Specific warnings and cautions are also found throughout this manual Warning A warning statement in this manual identifies a condition or practice which if not corrected or discontinued immediately could lead to injury illness or death E Do not use in the prese
21. pture button to capture image frames Capture The system will generate a shutter sound from the PC speaker as confirmation User Manual for Firefly Wireless Microscope GT620 Version 2 2 Using the Polarizer The GT620 is equipped with an integrated polarizer feature To activate polarization turn the black ring behind the nose extender Multiple degrees of polarization may be achieved by gradually turning the polarizer ring from Odegrees to 360degrees A i Polarizer Ring Standby and Remove device To temporarily turn off or remove the device push and release the power button to the OFF position The device must also be turned off through the Windows operating system T On your Microsoft Windows Desktop click My Computer in the left pane Double click the USB Video Device Wireless Digital Microscope in Windows Vista and Windows 7 QULUN 2o o To 92 Ans 20 QI S eo 7 __ After turning off the device through Windows above the compact receiver can be unplugged from the PC s USB port Using this sequence will avoid transient voltages from potentially causing hardware damage User Manual for Firefly Wireless Microscope GT620 Version 2 2 Launch the Software Application Double click the FireflyPro exe icon on your computer desktop Viewing the Images FireflyPro software controls your Firefly Microscope The Microscope communicates with t
22. rranty you will be notified and informed of service alternatives that are available to you on a fee basis User Manual for Firefly Wireless Microscope GT620 Version 2 2 How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Firefly Global some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought Firefly Global owns all parts removed from repaired products May I transfer the limited hardware warranty Limited hardware warranties are not transferable User Manual for Firefly Wireless Microscope GT620 Version 2 2 TROUBLESHOOTING Installation related questions Q1 I installed the software restarted my computer and then plugged in my wireless receiver and I got the message Device driver software was not successfully installed what should I do a You may have accidently installed the DE300 software instead of the GT620 Please uninstall software restart computer and install the DE550 software To uninstall please follow the steps outlined in the Uninstallation Instructions section below Q2 When I launch FireflyPro all I see is a white box or a box w
23. stall the GT620 software a The DE300 can run on both the GT620 and the DE300 software However the GT620 can only run on the GT620 software To use both the DE300 and the GT620 on the same software install only the GT620 software Q8 I see a window pop up with the following Device driver software was not successfully installed why did this happen a You may have tried to launch FireflyPro before the device driver was fully installed Please restart computer Q9 Can I install the software without a CD a Yes please contact support fireflyglobal com for a downloadable version of FireflyPro Q10 I installed the FireflyPro software and all I see is a blank white screen a Please ensure the wireless receiver and the Firefly are set to the same channel b Please make sure your camera is charged c Make sure the brightness dial is set to the maximum setting Q11 I see the following error message The current version of the application could not be determined The setup will terminate now what should I do a Please do the following Click on the Start button Click on Run Type C Program Files Common Files into the text box and press OK Right click on the InstallShield folder and choose rename Change the name to InstallShieldOld Start the software installation again from the CD User Manual for Firefly Wireless Microscope GT620 Version 2 2 Uninstallation Instructions Q1 How do I uninstall FireflyPr
24. the wireless receiver for the first time after installing the software you need to wait a few minutes for the necessary driver to install simply follow the prompts for installation Be sure to full install the wireless receiver driver before launching the software Q6 The following pop up message appeared what does this mean Found New Hardware A problem occurred during installation Your new hardware might not be installed User Manual for Firefly Wireless Microscope GT620 Version 2 2 correctly a Your wireless receiver is probably plugged in but the driver was not installed prior to connecting the wireless receiver to your computer this is normally a result of having installed the DE300 instead of the GT620 software To fix this unplug your wireless receiver eject software CD if it is in your computer and uninstall software To uninstall please follow the steps outlined in the Uninstallation Instructions section below Restart the computer reinstall the software and make sure to select the CORRECT product Then restart computer and plug in wireless receiver When you plug in the wireless receiver for the first time after installing the software you need to wait a few minutes for the necessary driver to install simply follow the prompts for installation Be sure to full install the wireless receiver driver before launching the software Q7 I installed the DE300 software but I also bought a GT620 do I need to also in
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