"user manual"
Contents
1. rangeRoamer Welcome Please read your personalzed guide rangeRoamer Taole of Contents Installing and Testing your SIM card 3 Turn on Phone 3 Test your phone 3 When you call out the phone calls you back 3 Calling OUT 4 Dial all Calls as International 4 Italy is Different 4 Receiving Calls IN 5 Receiving Calls from anywhere else 5 Text Messaging 6 Free Texts from website 6 Voicemail Setup amp Shortcuts 7 To Call your Voicemail 7 Buying Airtime 8 Buy Airtime Online 8 Consider Auto Recharge 8 ser Suide verson 2 0 Activate it Online 8 Buy Airtime from your phone 8 Switch to Postpaid 8 Online Account Benefits 9 View Itemized Call Charges 9 View Billing History 9 Update Email 9 Update Credit Card 9 Multiple Lines Management 9 Advanced Features 10 Changing Networks 10 Data Service 10 Call Forwarding Receive calls made to your US cell pohone 10 Troubleshooting 12 Troubleshooting Installation amp Testing 12 My phone says no service 12 I m not receiving phone calls 12 Contact Us 12 Installing and Testing your SIM card Install into phone Insert into slot Find SIM slot Pop this out Turn on Phone Turn on your cell phone and your phone will register to the closest GSM network in range Note this could take a few minutes When done you will see AT amp T T Mobile CC 410 310 or similar For additional help se2. Airtime Buy Airtime Online Log into your online account and click recharge All recharges are conducted immediately and are charged to your credit debit card on file wel UDUD FANGEFOAMEr C Omm Note You can purchase in 10 to 500 increments online Consider Auto Recharge Auto recharge will automatically buy airtime for you as needed in the increments you set Whenever your balance falls below 10 a precisely timed automatic purchase will ensure uninterrupted service Activate it Online Your Auto Recharge Settings Note You can also call 1 888 762 6373 or email support rangeroamer com to activate auto recharge Minimum Balance 15 00 age Amount 50 00 If you don t record a custom greeting a generic female voice will say You have reached 3 7 25 x xX XX XX you may leave a message after the tone To record a greeting call your voicemail and follow the prompts Voicemail Short Codes O90 deactivate voicemail messages remain 091 activate voicemail 094 FREE Check of new messages 095 Call voicemail Note You pay outgoing rate per minute Voicemail Tips Navigating your voicemail is the same as US voicemail standards Press 7 to delete a message and 9 to save a message for example Buy Airtime from your phone 1 Locate the RANGEROAMER menu option in your cell phone menu system under Extras or Office Tools 2 Choose the ADD CREDIT option 3 A screen
3. Keep your email up to date to receive rate change notices and other occasional information Update Credit Card We bill the credit card on file for your airtime and if you exceed your purchased airtime any additional minutes you use If your credit card is not valid your phone may be disabled at any time Multiple Lines Management If you wish to purchase multiple rangeRoamer phone lines such as for business use we can set you up with a multi line online account management system There is no charge for this feature Please email support rangeroamer com for more information work Email Support rangeroamer com to request data service activation We will send a configuration SMS to your phone for automated config For manual configuration enter APN send ee username 3725xXxxxxxx your phone number and leave the password blank Call Forwarding Receive calls made to your US cell phone If you want all the calls that go to your US cell phone number to be forwarded to your RangeRoamer cell phone while you are overseas you can set up call forwarding This is done on your US cell phone Your Carrier To Activate Call To Deactivate Call For Forwarding warding Verizon Sprint Dial 72 followed by your Dial 720 RangeRoamer toll free number AT amp T 1 Go to Menu gt Settings gt 1 Go to Menu gt Settings Call Settings gt Forwarding gt Call Settings gt For 2 Select the appropriate For warding
4. RangeRoamer phone when it rings unless you are willing to pay the minute charge for this connected call When you call out the phone calls you back 1 2 3 Wait about 5 seconds Answer the in coming call Dial the number you want to call Press the TALK SEND button on your phone to call your phone screen will say call has been modified You ll hear a quick announcement and then be connected You are done testing SS EXAMPLE Call To UK AAS Calling to London local number 020 7231 1001 Yes OO 44 20 F23I 1001 No OO 44 020 F231 100l No 020 223I IQQ No 2231 100I OO is the international prefix 44 is country code for the UK 020 is the city code for London and the rest is the local number you re calling Note Germany Spain France and most other countries follow the above rules i e if the local number starts with a O dial the country code but then skip the zero For more help see pg 9 p E Italy is Different In Italy the O in the city codes SHOULD be included Yes OO 39 OG 1234 1234 The city code for Rome is 06 and you would include the O even though that is not how it s done in any other European countries Receiving Calls IN Your phone will ring Just answer it to receive the incoming call Receiving Calls from USA or Canada People can call you as follows Free for them xx xxx Note this will cost you 0 69 per minu
5. Spain 27 Call France Cell 00 33 79 1234 1234 Egypt 20 Italy 39 Turkey 90 Call Italy Land 00 39 060 1234 1234 Finland 358 Kuwait 965 UAE 971 Call Italy Cell 00 39 79 1234 1234 Malaysia 60 UK 44 USA 1 Contacting Support From your cell O96 From other phones OO 1 303 111 2222 Changing Phone Networks rangeRoamer Short Codes rangeRoamer 096 CALLSUPPORT 091 ACTIVATE VOICEMAIL 099 CHECK BALANCE 090 DEACTIVATE VOICEMAIL 094 FREE VOICEMAIL QUERY 095 CHECK VOICEMAIL RangeRoamer Menu System Located under Tools Extras or Office you will find a RangeRoamer menu This can be used to check balance add credit send text messages contact support and more Troubleshooting How People Call you on your European rangeRoamer From Europe amp 00 372 5xXxxxxxx or 372 5XXXXXXX Most of World From the US 011 372 5XXXXXXX From Australia 0011 372 5XXXXXXX From Japan 010 372 5XXXXXXX Contacting Support From your cell 096 From other phones OO 1 303 111 2222 Troubleshooting Installation amp Testing If you instead receive an error message such as insert SIM card or SIM card error please double check to make sure you have inserted the SIM properly into your phone and not backwards or upside down My phone says no service This means you are not in a coverage area Please give your phone up to 10 minutes to find a network If there is sti
6. saying Please enter PIN appears Enter the last 4 digits of the credit card number used to purchase your SIM card then a star then the dollar amount you wish to add For example If your last 4 credit card digits are 2112 and you wish to add 50 of airtime you would enter 2112 50 4 wait about 15 seconds Go to your home screen Dial 099 to see your new balance Switch to Postpaid If you re out of minutes and traveling we will at our discretion automatically switch your account to post paid mode You will be able to continue making and receiving phone calls and we will just bill you for your additional calls at the end of the upcoming month Note You can opt out of postpaid conversion by contacting support However your phone will not function when its balance is 0 Online Account Benefits View Itemized Call Charges To log in to your account go to www rangeroamer com and click on the myaccount link on the top right of the page Then enter your email address and password If you do not know your password you can click the I forgot my password link and a new one will be sent to you After logging into your account click on the call records tab choose the date range and click submit 2006 04 12 10 50 45 RR Out 37253105 9722298 M 0 0 00 Germany Mobile D1 NET Israel Palestine 2006 04 12 10 48 23 RR In 3725310 2 0 00 Germany Mobile D1 NET 2006 04 12 10 48 18 TF 800562 0113725310185 2 1 38 Estoni
7. a Cellular 2006 04 12 10 44 57 RR Out 3725316 JS 16462418 3 1 8 Germany Mobile D1 NET USA New York 2006 04 12 00 07 08 RR In 3725310055 0 0 00 USA Wisconsin View Billing History Itemized billing history and invoices are also available by clicking billing history Advanced Features Changing Networks If you re having performance issues choose a different network to roam on Regardless of carrier chosen you are billed the same rates Phone Type Changing Networks Siemens Menu gt Setup gt Network gt Auto Network Selection Press Change to switch to Manual Network Selection Then scroll down one more to Choose Network Select that then press Yes and it will propagate a list of all of the carriers in your area Select a different network than the one you were on and press Select Your phone will then register with the new network Motorola Menu gt Settings gt Network gt Network Setup The settings should be Set Bands to Automatic Set Net work selection to Manual Speed set to Medium Then press Done and the phone will propagate a list of all of the carriers in your area Select a new carrier to register with a new net work T Mobile Dial 21 followed by your RangeRoamer toll free number followed by Data Service GPRS and 3G data service is supported in over 40 countries The rates are very expensive sometimes over 20 per meg but it does Update Email
8. e pg 8 Test your phone Make a call from your RangeRoamer cell phone to another number in the US such as your home phone 1 Call a landline phone as follows OO 1 area code number 2 Wait for your RangeRoamer phone to ring and then answer the incoming call Calling OUT Dial all Calls as International RangeRoamer follows the global dialing standard and it is your responsibility to familiarize yourself with it You are traveling abroad The American way of dialing won t work on a rangeRoamer phone No matter where you call from you have to dial all calls with the full international prefix of OO then the country code and then the city code and phone number These dialing rules are consistent globally meaning that you always dial the same way regardless of where you travel with this service Calling to New York area local number 212 123 1234 Yes O00 1 212 123 1234 No 212 123 1234 No 212 123 1234 No OO 212 1234 1234 00 is the international prefix 1 is country code for USA 212 is NYC 3 After a short free message telling your available minutes your landline phone should ring DO NOT pick up the receiver on your landline phone so that you do not have to pay for a connected call currently 3 00 per minute in the US Note If you wish to try the reverse you can call from the landline to your RangeRoamer toll free or international number Do not answer the
9. ll no service after this time then no signal can be found where you are located My phone says access denied Your phone is completely out of airtime You must go online to add more minutes When I dial out don t receive a call back My phone does nothing You are dialing the number incorrectly or are out of funds Please double check the number according to the calling rules provided The callback should occur within 10 seconds of the initial dialing I m not receiving phone calls If you are out of funds you can only receive calls if you are in a country with free incoming calls and the person calling you is doing so on your international number Contact Us By Mail We accept parcels at this location as well ChitChat Communications Inc Attn RangeRoamer 2332 S Michigan Ave Suite 402 Chicago IL 60616 USA
10. rom Japan 010 372 5xxxxxxx Free incoming Call countries Aruba Australia Austria Azerbaijan Belgium Chile Cyprus Czech Republic Denmark Egypt Finland France Georgia Germany Greece Iran Ireland Is rael Italy Jamaica Japan Jordan Kazakhstan Latvia Lithuania Mongolia Netherlands Netherlands Antilles Norway Palestine Poland Russia Sey chelles South Africa South Korea Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United Kingdom Free Texts from website You can receive messages on your standard European number or toll free number from the www rangeroamer com sms send sms aspx page These texts are free to send and free to receive Voicemail Setup amp Shortcuts Voicemail activation and deactivation are free but per minute fees apply We recommend you set up voicemail after your departure otherwise fees of up to 2 99 per minute will apply from the US Activating Voicemail Voicemail is deactivated by default To activate dial 091 Activate OF Note activation is free but you will use up minutes whenever people leave you messages as well as when you retrieve your voicemail To Call your Voicemail There is no password Listen Co your Mes Sages 095 Note checking voicemail is not free You pay the outbound per minute rate for the country you re in typically 0 69 per minute in Europe but 2 99 per minute in the USA Recording Greeting OPTIONAL Buying
11. te Essentially you re paying for them to call you Receiving Calls from USA or Canada People can call you as follows Free for You Oll 32 5XXXXXXX Note in 40 countries See appendix you ll receive incoming calls free The caller will pay international call charges to Estonia Mobile 372 Text Messaging Receiving Texts People can text you as follows Free for yot Ol 342 5XXXXXX Note Receiving texts is free wherever we have service Sending Texts from anywhere you have service worldwide Y9 each 00O 1 Ten digit number Sprint amp Verizon Issues Depending on where you are text messaging may not work reliably with Sprint or Verizon This is not within our control and is due to in compatibilities between GSM and CDMA technologies Sending Receiving Texts from to elsewhere worldwide Follow standard international dialing procedures see page 3 Receiving Calls from anywhere else Although it may be possible to receive calls via your US toll free number from many countries these calls would not be toll free for them or for you We therefore recommend that your international contacts reach you on your European 372 Estonia mobile number Free for You 342 5XXXXXXX Note is the international symbol for international call 372 is the country code of Estonia Examples From Europe amp Most of World 00 372 5xxxxxxx From Australia 0011 372 5xxxxxxx F
12. warding option 2 Select Cancel T Mobile Dial 21 followed by your to deactivate call forward RangeRoamer toll free number ing dial 21 followed by Note do not forward your calls to your 372 number Forwarding is not free and RangeRoamer is not responsible for call charges that appear on your US cell phone bill If you re having performance issues try this SIEMENS Menu gt Setup gt Network gt Auto Network Selection Press Change to switch to Manual Network Selection Then scroll down one more to Choose Network Select that then press Yes and it will propagate a list of all of the carriers in your area Select a different network than the one you were on and press Select Your phone will then register with the new network MOTOROLA Menu gt Settings gt Network gt Network Setup The settings should be Set Bands to Automatic Set Network selection to Manual Speed set to Medium Then press Done and the phone will propagate a list of all of the carriers in your area Select a new carrier to register with a new network Country Codes rangeRoamer Dialing Cheat Sheet rangeRoamer Australia 61 France 33 Netherlands 31 Call USA 0 1 212 111 2222 Belgium 32 Germany 49 New Zealand 64 Call UK Land 00 44 20 1234 1234 Brazil 55 Greece 30 Norway 47 Call UK Cell 00 44 79 1234 1234 Chile 56 India 91 Russia T Call France Land 00 33 20 1234 1234 China 86 Ireland 353
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