Manual - UPC Cablecom
Contents
1. More Power More Joy upc cablecom Phone 11 1 2 3 1 4 1 4 1 1 4 2 143 1 4 4 1 5 1 6 1 6 1 1 6 2 1 3 Za 22 23 2 4 25 2 6 2 7 English Your voicemail box The voicemail box offers all these features Setting up the voicemail box for the first time Changing your PIN code for external access to the voicemail box Listening to voicemail messages Listening to voicemail messages from your own line Listening to voicemail messages from any line Listening to voicemail messages over the Internet Notification per SMS Operating the voicemail box Forwarding calls to the voicemail box Diverting calls to your voicemail box when your phone line is busy Diverting calls to your voicemail box when you are not available after 25 seconds Forward all calls to the voicemail box Call barring services Barring all outgoing connections except for emergency calls 112 117 118 and short numbers 143 144 145 and 147 Barring outgoing calls to numbers abroad and calls to satellite phones Barring outgoing calls to satellite phones Barring outgoing calls to business numbers 0906x Barring outgoing calls to 0900x 0901x and 0906x business numbers Barring outgoing calls to numbers abroad to all business numbers and calls to satellite phones Barring outgoing calls to satellite phones and business numbers 0906x 31 32 33 41 4 2 4 3 4 4 4 5 4 6 46 1 46 2 46 3 46 4 46 5 46 6 4 62. Call the following service number HEEE Wait for the confirmation and then end the call 1 6 2 Diverting calls to your voicemail box when you are not available after 25 seconds Activation Call the following service number BIGGIE Wait for the confirmation and then end the call Deactivation Call the following service number S 8 e Wait for the confirmation and then end the call 1 6 3 Forward all calls to the voicemail box you will receive no further calls on your telephone Activation Call the following service number o lo o Wait for the confirmation and then end the call Deactivation Call the following service number aoao Wait for the confirmation and then end the call 2 Call barring services This function is used to block outgoing calls The function is protected by a PIN code This means that only you can activate or deactivate the function Before you can use this service you must first change the pre set PIN code 0000 on your home phone connection The PIN code must contain four digits and four identical numbers may not be used This is not the same PIN setting that is described in section 1 4 However you can define the same PIN for both functions Please note that only one call barring function can be activated at any one time n order to switch from one call barring function to another simply activate the call barring
3. be retrieved and voicemail box settings changed via the Internet A choice of a standard greeting or a personally recorded message max 1 minute recording time Push button callback aximum duration per recorded message 5 minutes Capacity 100 messages Storage time for incoming messages New unheard messages 30 days Previously heard messages 5 days Stored messages 30 days Voice guided user instructions in German French Italian or English Direct access to your voicemail box when you are away from home dial 086 followed by your phone number including the area code e g 086 044 123 45 67 Setting up the voicemail box for the first time Here you can choose the language the instructions record a personal message and change your PIN for external access to the voicemail box You can switch this on by forwarding your calls see 1 6 Phone English 1 3 Changing your PIN code for external access to the 1 4 3 Listening to voicemail messages over the Internet voicemail box Log on to MyUPC on upc cablecom ch and click on the option Phone With your PIN code see 1 3 you can access the section Voicemail box and listen 3 Call 3 to access the Main Menu of your voicemail box to your messages there Press 3 to go to the Settings menu 1 4 4 Notification via SMS 2 Press 2 to go to the Changing your PIN code menu Log on to My Account on upc cablecom ch and click on the optio
4. forwarding will not work When you end one of the two connections hang up the receiver a tone indicates that the other connection is still active While you hear the ringing tone you can answer the other connection by lifting the receiver 4 6 4 Hold This enables an existing call to be placed on hold in order to query something with another subscriber on the same line or to answer a waiting call that has already been signalled The existing call is held in the exchange 4 6 5 Hold and accept a new incoming call Call the following service number Press or R and wait for the dialling tone Select the number 2 for questions within 20 seconds and wait for a connection Call the following service number Press or R then 2 to switch between the connections calls 4 6 6 Terminate call on hold Call the following service number Press or R and wait for the dialling tone then press 0 The existing call remains active 4 6 7 Terminate current call and accept call on hold Call the following service number Press or R and wait for the dialling tone then press 1 The call on hold becomes active Y If you terminate one of the two calls by replacing the receiver the phone will ring to indicate that the other call remains active You can accept the call by picking up the receiver while the phone is ringing English Phone English 4 7 Three way conference
5. 5 Fax During a call you can add another person to the conversation or exclude them again at any time without terminating the existing call You can also connect a fax machine for data transmission to the cable modem The fax groups 2 3 up to 14 4 kbit s are supported 4 7 1 Start three way conference during a call Press or R wait for the dialling tone and enter the desired number press or R again and wait for the dialling tone then confirm with 3 4 7 2 End during a call Replace receiver both calls are terminated To switch back and forth between participants Press or R wait for the dialling tone enter 2 First connection is put on hold second remains active 4 7 3 From the function Hold Phone 6 Abbreviated dialling numbers Number Service name Description 1818 Directory enquiries National and international 112 Emergency services number 117 Police Connects you to the nearest 118 Presence emergency control centre 143 Telephone counselling service 144 Ambulance 145 Emergency numbers for cases Offers round the clock medical involving poisoning advice in cases involving poisoning 147 Telephone assistance for children and young people 140 Breakdown service 1414 Rega Emergency helicopter 1415 Air Glaciers 1600 Regio Info Regional information 161 Talking clock 162 Weather forecast 163 Inforoute TCS road information 164 S
6. 7 47 471 472 473 Call forwarding Permanent call forwarding to a chosen number Forwarding calls to a chosen number when you are not available after 25 seconds Forwarding calls to a chosen number when your phone line is busy Additional functions Do not disturb Suppressing your number for individual calls Permanently suppressing your number Rejecting calls from withheld numbers Call waiting Toggling Reject waiting call Accept waiting call and end existing call Accept waiting call and place existing call on hold Hold Hold and establish a new call Terminate call on hold Terminate current and accept call being held Three way conference Start three way conference during a call End during a call From the function Hold Fax Abbreviated dialling numbers Support Phone English Our telephone services We are happy that you have chosen Phone The following pages contain everything you need to know about the various options which this new service from upc cablecom offers you We would like to wish you a lot of fun with your first call The voicemail box is deactivated by default If required you will need to set up the voicemail box first gt 11 1 2 3 Please dial 3 and follow Your voicemail box Features of the voicemail box Notification of new messages by means of a special buzzing sound on your home phone or alternatively an SMS can be sent to your mobile phone essages can
7. anently redirect calls abroad please contact our customer service Phone English Additional functions 41 Do not disturb If you prefer not to be disturbed you can turn off your phone with Do not disturb without disconnecting the phone from the cable modem A recorded message will advise the caller that you do not wish to be disturbed Activation Deactivation Call the following service number OBE gaga Wait for the confirmation and then Wait for the confirmation and then end the call end the call Call the following service number 4 2 Suppressing your number for individual calls You can block your telephone number on a call by call basis to prevent it from being displayed on the called subscriber s phone Call the following service number 3 G number to call Make call 4 3 Permanently suppressing your number To activate this function please call our customer service on 0800 66 88 66 4 4 Rejecting calls from withheld numbers Activation Call the following service number Oe Wait for the confirmation and then end the call Deactivation Call the following service number He Wait for the confirmation and then end the call P Please note that some companies as well as private subscribers will not accept calls if the caller s number identification is blocked 4 5 Call waiting If your line is engaged a third party can still call you and let you know t
8. forwarding number Wait for the confirmation and then Wait for the confirmation and then end the call end the call 3 2 Forwarding calls to a chosen number when you are not available after 25 seconds This enables you to forward all incoming calls to any domestic telephone number Activation Deactivation Call the following service number Call the following service number GEOH HW Call forwarding number 4 Wait for the confirmation and then Wait for the confirmation and then end the call end the call 3 3 Forwarding calls to a chosen number when your phone line is busy This enables you to forward all incoming calls to any domestic telephone number when your line is busy Activation Call the following service number MAME Call forwarding number Wait for the confirmation and then end the call Deactivation Call the following service number Hl Wait for the confirmation and then end the call the relevant forwarding instructions to the voicemail box are deactivated and have G Please note that when activating call forwarding after a delay or if engaged tobe reprogrammed if required If you wish to divert to a new telephone number deactivate the old diverted number first Please also note that call forwarding does not work if the Call waiting function is active o Please note that for security reasons calls will not be forwarded abroad on 0800 66 88 66 To perm
9. function you wish to use The previous function will be deactivated automatically Call the following service number 9 9 0 0 0 0 new PIN repeat new PIN Wait for the confirmation and then end the call 21 Barring all outgoing connections except for emergency calls 112 117 118 and short numbers 143 144 145 and 147 Activation Deactivation Call the following service number Call the following service number 3 3 your Pin 1 3 3 your Pin 3 Wait for the confirmation and then Wait for the confirmation and then end the call end the call Phone English 2 2 Barring outgoing calls to numbers abroad and calls to satellite phones Activation Deactivation Call the following service number Call the following service number HEE your en FSI Wait for the confirmation and then 3 3 your PIN 4 Wait for the confirmation and then end the call end the call 2 3 Barring outgoing calls to satellite phones Activation Call the following service number CSS Eyer en FI Wait for the confirmation and then end the call Deactivation Call the following service number 3 3 your PIN 3 Wait for the confirmation and then end the call 2 4 Barring outgoing calls to business numbers 0906x Activation Call the following service number PBSC your en SE Wait for the confirmation and then end the call Deacti
10. hat they are waiting You will be informed by means of an audible tone You now have the option of terminating the present call or placing it on hold temporarily while you accept the waiting call You can of course ignore the waiting call if you wish Activation Call the following service number WBE Wait for the confirmation beep and then end the call 4 6 Toggling 4 6 1 Reject waiting call Call the following service number rc Deactivation Call the following service number HAS Wait for the confirmation beep and then end the call Press or R and wait for the dialling tone then press 0 Please note that call forwarding does not work if the Call waiting function is active Phone 4 6 2 Accept waiting call and end existing call Call the following service number Press or R and wait for the dialling tone then press 1 D You can also end the current connection by hanging up In this case a beep indicates that you have a pending call While you hear the ringing tone you can accept the pending call by lifting the receiver 4 6 3 Accept waiting call and place existing call on hold Call the following service number Press or R and wait for the dialling tone then press 2 Call the following service number Press or R and 2 to switch between the connections calls Please note that as long as the Call waiting function is active
11. n Phone Follow the voice quided instructions to change your PIN code With your PIN code see 1 3 you can access the section Voicemail box and specify a mobile phone number that will receive an SMS for every new voicemail message 1 4 Listening to voicemail messages When new messages have been recorded for you the voicemail box can notify 15 Operating the voicemail box you in two ways While listening to a voicemail message and immediately afterwards you have By SMS on your mobile phone activation is described below the following options By a double beep when you pick up the receiver 1 4 1 Listening to voicemail messages from your own line Pause Save 3 Dial 3 to listen to your voicemail 3 Once you have listened to them messages you can delete voicemail messages by pressing button 3 1 3 Delete 1 4 2 Listening to voicemail messages from any line Go back 10 seconds Go forward 10 lt econds 0 6 your telephone number Call 086 followed by your telephone number for example 086 044 123 45 67 Brau AT 7 Gancel and press the button during the greeting message Now enter your PIN 9 see 1 3 and confirm with the hash key E Back Help Replay Phone English 1 6 Forwarding calls to the voicemail box 1 61 Diverting calls to your voicemail box when your phone line is busy Activation Call the following service number JBB Wait for the confirmation and then end the call Deactivation
12. ossible protection for just CHF 5 per month triple licence You can also test the Security Package free of charge for 30 days Please use the Installer CD to install the Security Package or download the software from upc cablecom ch security 3 Webmail Depending on the type of subscription you can register up to five hispeed ch e mail addresses The maximum storage space per e mail address is 500 MB The maximum size of an e mail is limited to 15 MB sending and receiving You can login to Webmail at www hispeed ch For this you need your hispeed e mail address and your personal password You will receive the password username and password separately by mail 4 Additional services At hispeed ch you have you have access to other services such as setting up your own homepage My Homepage or sending a free SMS between 40 and 60 SMS You also have 100 MB of Online Storage which you can access from anywhere or allow your friends to access it 5 Support You can find answers to frequently asked questions and general tips online at upc cablecom ch support Of course our technical support is also available at 0800 66 88 66 Monday to Friday from 8 am to 10 pm and Saturday and Sunday from 10 am to 6 pm
13. porTel Sports information 175 Troubleshooting service 187 Avalanche bulletin 7 Support You can find answers to frequently asked questions and general tips online at upc cablecom ch support Of course our technical support is also available at 0800 66 88 66 Monday to Friday from 8 am to 10 pm and Saturday and Sunday from 10 am to 6 pm English Internet English Our additional Internet services Thank you for choosing upc cablecom as your Internet service provider The following pages contain everything you need to know about the various options provided by the tried and tested Internet service from upc cablecom We hope you have a lot of fun 1 Installation For the correct installation of your modem and the wireless router please either use the upc cablecom Installer DVD or the Quick Install Guide The DVD provides animated instructions on how to connect the devices correctly automatically creates a wireless connection with your computer and sets up a personal highspeed ch e mail address You will also find the Security Package on the Installer DVD which provides your Windows computer with optimal protection against viruses 2 Security The complete security solution offered by upc cablecom protects your computer effectively against threats from the Internet The Internet Security Package includes anti virus protection spyware protection and also a firewall and parental control You will receive the best p
14. vation Call the following service number 3 3 your Pin Wait for the confirmation and then end the call 2 5 Barring outgoing calls to 0900x 0901x and 0906x business numbers Activation Call the following service number C S SIC J your en le Wait for the confirmation and then end the call Deactivation Call the following service number 3 3 your PIN Wait for the confirmation and then end the call 2 6 Barring outgoing calls to numbers abroad to all business numbers and calls to satellite phones Activation Call the following service number HGE your en ZI Wait for the confirmation and then end the call Deactivation Call the following service number 3 3 your PIN Wait for the confirmation and then end the call 27 Barring outgoing calls to satellite phones and business numbers 0906x Activation Call the following service number BEE vorrn eE Wait for the confirmation and then end the call Deactivation Call the following service number 3 3 your PIN Wait for the confirmation and then end the call XR Phone English 3 Call forwarding 311 Permanent call forwarding to a chosen number This enables you to forward all incoming calls to any domestic telephone number Activation Deactivation Call the following service number Call the following service number MAW HAW Call
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