User Manual
Contents
1. 8 3 Options in the Menu Bar 9 3 1 Outgoing Mails 10 3 2 Spam Mails 11 3 2 1 Spam Mail Options 11 3 3 CISS Queue 12 3 4 Archive 2 0 14 3 4 1 Overview of the User Console GUI 14 3 4 2 Performing an Archive Search 14 3 4 2 1 The Simple Search 15 3 4 3 Show History2. 35 3 7 Logoff 37 4 The REDDOXX Outlook AddIn 37 4 1 Installation of the Outlook AddIn 38 4 2 Outlook AddIn Menu Overview 41 Image Reddoxx Logon Button Image Reddoxx Folder 41 4 3 REDDOXX Logon 42 4 4 The REDDOXX Menu 43 4 5 Message Archiving 44 4 6 Blacklist an e mail manually 46 5 Glossary 48 1 Introduction and Start To access the REDDOXX Appliance th
3. Valid until The validity of this entry is defined NOTICE Domain and subject filter lists are configured with the same procedure 3 7 Logoff By clicking the Logoff symbol the connection to the Appliance will be closed The Login window appears in order you to be able to log in again or also under another username 4 The REDDOXX Outlook AddIn The REDDOXX Outlook AddIn integrates the REDDOXX user console with MS Outlook It is launched with the start of MS Outlook The main difference to the user console or the web interface is the ability to archive mails from your mailbox directly to the REDDOXX MailDepot Furthermore there is a feature which allows the user to add a spam sender to the blacklist Most of the feature sets are the same as the feature of the user console NOTICE The Reddoxx Outlook AddIn is supports only MS Outlook Other mail clients such as Outlook Express Lotus Notes or Thunderbird are not supported 4 1 Installation of the Outlook AddIn 1 Download the setup file under the URL http support reddoxx net downloads php 2 Launch the setup with a double click on the lt msi gt file A welcome screen appears 3 Continue by clicking Next NOTICE MS Outlook must be closed before beginning the setup Make sure the MS Outlook process is not listed in the task manager process list 4 Read the end user license agreement and click on Next if you agree to the terms
4. 20 3 4 4 Category Voting 21 3 4 5 Audit Session 23 3 4 6 Categories 26 3 4 7 Results Window 26 3 4 8 Show message 28 3 4 9 Suggest for or Assign to Category 30 3 5 MailSealer 31 3 6 User Settings 32 3 6 1 User Profile 32 3 6 2 E Mail Aliases 33 3 6 3 Filter Lists
5. Archive the selected folder NOTICE If you choose Archive folder each mail found in the selected folder will be listed in the archive window Consider this if you are planning to archive thousands of messages because this can take quite an amount of time All other options are the same as Archive message Before the archiving process starts all selected e mails are listed Image Archive messages window You can choose from the following options in the archiving window Action after archiving Move item to folder After archiving has finished the folder is moved to the specified folder Delete item The message will be deleted when the archiving has finished None No action is taken after archiving Max size MB The size limit in mega bytes of a single message until it is archived Start Starts the archiving process Close Closes the archiving window During the archiving the user can view the progress bar Image Archiving messages dialogue with progress bar 4 6 Blacklist an e mail manually If an e mail was not filtered by the appliance you can manually set the sender address on the appliance s blacklist 1 Select the e mail and right click The context menu opens 2 Click on Add sender to blacklist The sender of the selected e mail is shown in a new window for confirmation 3 Blacklist domains You also can block the complete domain if this option is enabled by t
6. 5 Choose an installation folder of your choice and continue with Next 6 The Setup Wizard is ready to install Click on Install to start the installation 7 The installation has finished Click on Finish to exit the set up process 8 You may now launch MS Outlook 4 2 Outlook AddIn Menu Overview After launching MS Outlook a REDDOXX button appears in the symbol bar Additionally you can see in your mail box navigation tree a new folder named Reddoxx Outlook AddIn Image Reddoxx Logon Button Image Reddoxx Folder With a click on the REDDOXX button or a click on the Reddoxx folder the login screen appears 4 3 REDDOXX Logon NOTICE The logon process is the same as to the User console logon detailed in Chap 2 4 4 The REDDOXX Menu The design of the menu is similar to the user console The difference is the menu items are shown horizontally on the bottom of the screen instead of vertically on the left NOTICE The menu items are the same as the user console menu items detailed in Chap 3 4 5 Message Archiving You can retroactively archive mails or a complete folder from your mailbox to the REDDOXX Appliance 1 Login to the REDDOXX Appliance 2 Select the mail s from your mailbox and folder you wish to archive Image Message archiving 3 Right click on the message you wish to archive The context menu opens and shows the following options Archive the selected message
7. Blacklist Filter checks the sender domain against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or the user DMZ A DMZ means Demilitarized Zone A DMZ is an intermediate network that is formed at network interfaces but does not belong to either of the networks It represents an inherent network which is not as heavily secured as the network that is to be protected With simple security gateways a DMZ is usually generated at a third interface of the package filter If the security gateway consists of an application level gateway package filter a different interface of the application level gateway ALG usually serves as the DMZ interface If package filters or ALG have more than three interfaces an additional DMZ can be formed DNS The Domain Name System DNS is one of the most important services in the Internet The DNS is a distributed database that manages the name space in the Internet Domain A domain is a coherent section of the hierarchic DNS name space Starting from its domain name a domain always comprises the entire subordinate tree structure DWL Filter Domain Whitelist Filter authorizes the sender domain against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or th
8. by the Appliance itself You only need a common web browser to access your emails Insert following address into your web browser bar http lt IP Address or Hostname of the Appliance gt https lt IP Address or Hostname of the Appliance gt encrypted 2 Login For safety reasons the REDDOXX Appliance is only accessible via a login Therefore you have to authenticate yourself as follows with a vaild user name and password 2 1 Login with the User Console Start the user console by double clicking on the file rdxuser exe The login window appears Continue with Step 3 in the login window 2 2 Login with MS Outlook Prerequisite Reddoxx Outlook AddIn needs to be installed on the user s computer 1 Start MS Outlook In the tool bar a REDDOXX button is shown Additionally you will see a new folder below your post box named Reddoxx Outlook AddIn 2 Click the REDDOXX button or click the Reddoxx Outlook AddIn folder to log in The log in window will appear Continue with step 3 2 3 The Login Screen The software automatically searches for existing Appliances inside your local network In the field Appliances found all detected Appliances are listed 1 Hostname Choose the hostname or IP address from the field Appliance found With a double click the appliance will be inserted automatically into the field hostname You can also manually insert a hostname or the IP address of your Appliance into thi
9. Together with the achieved false positive rates this feature enables you to reach conformity with the valid laws R RAID A RAID system Redundant Array of Inexpensive Disks aka Redundant Array of Independent Disks serves to organize several physical hard disks of a computer to form a powerful and safe logical drive RBL Filter Realtime Blacklist Filter The sending email servers are checked against public blacklist servers We do not assume any guarantee for the function of the selected blacklist servers as well as the absence of errors in the listed entries on the blacklist servers Realm A realm is similar to a domain in which the user authenticates him herself Also see the chapter User Administration Login Configuration RVC Filter Recipient Verify Check Filter To protect the local email server from spam floods the recipient address is checked by asking the respective email server whether the recipient is known This function is currently available for Microsoft Exchange Server as of version 5 5 S SBL Filter Subject Blacklist Filter Checks the email subject against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or the user SMTP Simple Mail Transfer Protocol This protocol formats an email with more information than just sending the mail as is The protocol has several
10. User Manual Version 2029 User Console Outlook AddIn Web Interface www reddoxx com Copyright 2011 by REDDOXX GmbH REDDOXX GmbH Neue Weilheimer Str 14 D 73230 Kirchheim Fon 49 0 7021 92846 0 Fax 49 0 7021 92846 99 Email info reddoxx com Internet http www reddoxx com Support http support reddoxx net Revision number 3 5 Last alteration 24 07 2012 This manual was prepared with great care However REDDOXX GmbH and the author cannot assume any legal or other liability for possible errors and their consequences No responsibility is taken for the details contained in this manual Subject to alteration without notice REDDOXX GmbH does not enter into any responsibility in this respect The hardware and software described in this manual is provided on the basis of a license agreement This manual is protected by copyright law REDDOXX GmbH reserves all rights especially for translation into foreign languages No part of this manual may be reproduced in any way photocopies microfilm or other methods or transformed into machine readable language without the prior written permission of REDDOXX GmbH The latter especially applies for data processing systems REDDOXX GmbH also reserves all communication rights lectures radio and television The hardware and software names mentioned in this manual are most often the registered trademarks of the respective manufacturers and as such are subject t
11. Via a content check the Bayes filter determines the spam probability Spamfinder automatically defines the word lists We do not assume any liability for false detection C CISS Confirmation Interactive Site Server in short CISS is a unique multiple stage control process which ensures the permanent exchange of wanted mails between sender and receiver Intelligent authorization of the sender by means of CISS registered for patent a unique challenge response functionality CISS Filter Confirmation Interactive Site Filter This filter ensures that the sender is a human sender For this purpose a corresponding Internet page is provided via the Spamfinder portal which is accessible in the Internet The availability of the Spamfinder portal is at least 98 5 per year Cluster A cluster denotes a number of networked computers These networked computers are available for parallel processing Partial tasks belonging to a task are processed Contrary to parallel computers the load distribution takes place on the level of individual processes started on one or several machines in the cluster Therefore you do not require parallel software or special operating systems but instead a scheduler which assigns the partial tasks to the individual computers Alternatively clusters are also used to increase the availability of systems Console Software component with which the REDDOXX Appliance is controlled D DBL Filter Domain
12. age Options the user can choose from 5 different actions to further process a mail Deliver messages By selecting this action the mail will be resent to the recipient NOTICE Mails imported via MSX Agent will be delivered to the recipient as an msg attachment Save Message By selecting this action the mail will be saved in msg format to a chosen file with a corresponding name in the network 3 4 3 Show History By selecting this option the user can choose to view the technical history of a mail By clicking on an individual process the user can view the logged details more closely 3 4 4 Category Voting A user provided the user is a qualified controller in the category can accept or reject a category suggestion from other users under Category Voting The user can also see a preview of the suggestion as well as view the current vote count For more details about the Category Voting function please follow this link to our Administrator Manual on the REDDOXX Support homepage http support reddoxx net manual admin2027en __RefHeading__27531_2087378751 Accept The suggestion to include this mail in the respective category is accepted Reject The suggestion to include this mail in the respective category is rejected Show message The message will be displayed in a separate window Show Votes The current voting results will be displayed 3 4 5 Audit Session An Audit Session Revision E
13. anguage Select the language for your daily queue report You can choose between English and German Default Archive display period Initially the archive list shows the mails which have been archived within the specified time period A longer time period can be looked up at any time using the search function Enable auto logon Allows the user to log on to the Appliance Manager automatically without typing in the password again The password is stored on the Appliance Use HTML Mail Check this box if you want to receive the queue report in HTML format Enable Queue Report Check this box if you want to receive the queue report including a list of spam mails on a scheduled basis Change Password Here you can change the login password Specify your old and your new password and click the Change password button 3 6 2 E Mail Aliases E mail aliases are e mail addresses which are assigned to a specific user This user can manage all e mail addresses that are assigned to him her In the management section you can activate the filtering of spam per e mail address default as well as define a deputy for your own e mail address Add a new E Mail Alias Since the Appliance recognizes new e mail addresses automatically it is not necessary to add new e mail aliases manually If you want to prevent the filtering for a specific e mail address you need to add a new e mail alias manually If you do not add it manually and wa
14. ccess rights to suggest a mail for a category Assign to Category The category to which the mail should be assigned can be made here The user needs to have the correct access rights to assign a mail to a category 3 5 MailSealer With the integrated REDDOXX MailSealer you are able to encrypt your mails quickly and simply An encryption strength of 256 bit AES is used for encryption purposes Add a Passphrase If you would like to encrypt the entire mail traffic directed to a specific e mail address you proceed as follows Right click in the list Select Add Passphrase from the context menu Enter the respective e mail addresses and the corresponding passphrases If you want to apply the encryption immediately check the Active box All mails being sent to the e mail address configured will be encrypted automatically Edit Passphrase In the future if you would like to send e mails to a specific address unencrypted you proceed as follows Right click on the e mail address you want to edit and select the Edit Passphrase option from the context menu Clear the Active box and confirm with Save 3 6 User Settings In the User Settings section you can adjust your user profile your e mail address the settings for your daily queue report the layout of the Appliance Manager as well as change your password 3 6 1 User Profile GUI Theme Select a skin for your Appliance Manager Report L
15. cipient manually Image Spam Mails Queue Find You can search for specific mails in the Spam Mails Queue as well as delete mails listed there In the list view you can see the ID the time the mail has been received the sender of the mail it s recipient and the size of the mail You can also sort the mails by their criteria here To do so please click on the column heading In Restrict the search by searching for either the sender or the recipient of the mail Deputy Please select the e mail address whose queue you are allowed to manage as a deputy from the deputy list Via the Settings section you can determine a deputy who is supposed to substitute your own queues then 3 2 1 Spam Mail Options You have certain options to process the spam mail afterwards Right click on a selected spam mail to open the context menu Deliver The mail will be delivered immediately Deliver Whitelist Address The mail will be delivered immediately and added to the address white list Deliver Whitelist Domain The mail will be delivered immediately and the sender s domain name will be added to the domain white list Delete Spam mails will be deleted automatically from the Spam Mails Queue after a period of 60 days However you can manually delete specific or multiple emails from the queue To do so right click on the mail you want to delete and select the Delete option from the context menu Preview A previ
16. e respective mail by right clicking on it It is possible to select multiple mails at once If the delivery of the mail is not at all possible for example due to a misspelling in the domain name of the mail address you can delete the mail by right clicking on it However a mail which cannot be delivered within a period of 5 days will be deleted automatically from the Outgoing E Mails Queue The sender will receive a notification regarding this action Find You can search for specific mails in the Outgoing Mails Queue as well as delete mails listed in the queue In the list view you can see the ID the time the mail was received the sender of the mail it s recipient and the size of the mail You can also sort the mails by their criteria here To do so please click on the column heading In Restrict the search by either searching for the sender or the recipient of the mail Queue You can choose between SMTP and POP3 In the SMTP Queue are mails which have not yet been sent In the POP3 Queue are mails which have been collected from the in boxes but have not yet been validated by the REDDOXX appliance The mails are then waiting for the next retrieval through the e mail client program 3 2 Spam Mails Mails found in the Spam Mails Queue have been classified as spam mail by the Spamfinder filters defined on the appliance In case mails have been falsely recognized as spam False Positive the user can deliver them to the re
17. e user F Failover A failover denotes a technology in the IT sector which serves to keep data and services always readily available H Host name The host name of the REDDOXX Appliance in the network L LDAP LDAP Lightweight Directory Access Protocol is a network protocol applied for so called directories It handles the communication between the LDAP client e g with a mail server or a digital address book and the directory server It offers all log specific functions required for such communication registration on the server the search query and data modification M Mail Hop A mail hop is when an email is transferred from one server to another Each of these servers is considered to be a mail hop N NBL Filter Network Blacklist Filter checks the IP address of the email server against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or the user NWL Filter Network Whitelist Filter checks the IP address of the email server against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or the user O OS Operating System Q Quarantine For all authorized users the REDDOXX Appliance contains quarantine mailboxes which can be configured individually
18. ere are different user interfaces from which the user can choose 1 REDDOXX User Console 2 REDDOXX Outlook Add In 3 REDDOXX Web Interface All of these options provide the user the same function set and a consistent Look amp Feel Differences between the interfaces will be marked in the corresponding chapter of this user manual with a symbol and described in further detail 1 1 REDDOXX User Console User GUI The REDDOXX User Console is a portable program file with the extension named lt exe gt It will not be installed but executed with a double click on the program This software can be downloaded from the REDDOXX Support Center There is also a lt msi gt version available to distribute the program in the network 1 2 REDDOXX Outlook AddIn The REDDOXX Outlook AddIn is a Windows DLL which is integrated into Microsoft Outlook with the AddIn technology The AddIn is loaded within the start up of Outlook If a specific REDDOXX function is used for the first time after loading Outlook a login is required The AddIn only supports Outlook versions 2002 2007 and only in combination with MS Exchange Server The installation and some special features of the Outlook AddIn are described at the end of this document in chapter 4 In principle Outlook 2000 works fine but with minor restrictions in the context menu of a mail which are not supported by REDDOXX 1 3 REDDOXX Web Interface The REDDOXX Web Interface WI is provided
19. ew of your mail allows you to first preview your spam mail before you decide to deliver or delete the mail 3 3 CISS Queue When using the CISS filter the sender receives an e mail which must be acknowledged so that his her mail to the REDDOXX user can be sent The mail remains in the CISS queue until it is confirmed You can browse the CISS queue if you are waiting for a certain mail and you can permanently bypass the filter by adding the sender s address Image Search CISS queue The search deliver delete and preview options are consistent with those of the spam mail options NOTICE Mails for example newsletters which have not been confirmed by the sender can be released by the REDDOXX user manually 3 4 Archive 2 0 All mails which are received or sent through the REDDOXX Appliance are saved to the archive and also those mails which meet the policies defined by the REDDOXX administrator In the archive you have the capability to search for specific mails through defined criteria and are able to redeliver the mails to your mailbox All mails found belonging to the user in the archive can be displayed in the archive window where further actions can be taken on a mail 3 4 1 Overview of the User Console GUI Overview of the User Console 3 4 2 Performing an Archive Search The search function in the archive is based on a full text index This means that upon reception the mails including attachments is immediate
20. functions On the one hand SMTP lets your emails go straight to the receiver on the other hand SMTP enables routing your emails via different servers so called MTA Mail Transfer Agents to the recipient Almost all email clients use this protocol to send electronic mail SRC Filter Sender Receive Check Filter Checks whether the sender accepts an incoming mail False spam detection e g with newsletters or other automatically generated emails cannot be completely ruled out but can be prevented by making the respective entries in the positive filter lists SWL Filter Subject Whitelist Filter Checks the email subject against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or the user T TCP IP Transmission Control Protocol Internet Protocol TCP IP is the protocol that controls the connections data exchange between computers in the Internet When transmitting information TCP divides the sent data into small packages gives them a check sum transmission safety and numbers them consecutively to ensure that the packages are reassembled again in the correct sequence The TCP packages also contain the addresses of sender and receiver IP addresses V Virus Scanner The virus scanner checks the attachments of all emails for viruses Packed files are temporarily unpacked and checked Emails in whic
21. ges are instantly active 3 6 3 Filter Lists In the filter lists it is possible to set addresses domains and subjects to trusted and untrusted There are different types of filter lists to choose from Address Whitelist E mail address is trusted Address Blacklist E mail address is untrusted Domain Whitelist E mail domain is trusted Domain Blacklist E mail domain is untrusted Subject Whitelist E mails with this subject are trusted Subject Blacklist E mails with this subject are untrusted You can add edit and delete whitelist and blacklist entries Add Whitelist E mail address Add the e mail address of a trusted sender Description A description can be given Add blacklist Email address Add the e mail address of the sender you want to block Description A description can be given for this entry Action Which action should be performed if the above given address matches There are 3 types of actions from which to choose Quarantine The e mail will be moved to the quarantine list Tag The e mail will be delivered to the recipient with a flag in the subject line Decline The e mail will not be accepted from REDDOXX Therefore a non delivery e mail is sent back
22. h a virus is detected are saved in the quarantine section Only the administrator has access to quarantine section The Spamfinder obtains the virus signatures directly from the scanner manufacturer ClamAV REDDOXX does not assume any guarantee for the topicality of the signature files as well as the availability of the signature server REDDOXX does not assume any liability for damage caused by undetected viruses
23. he appliance policies Contact your administrator if you need to have this feature enabled 4 Click on Add The sender is now added to the blacklist The window closes 5 Glossary A ABL Filter Address Blacklist Filter checks the sender address against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide The lists are maintained manually by the administrator or the user Advanced RBL Filter Advanced Realtime Blacklist Filter All email servers involved in the transport of the incoming mail are checked against public blacklist servers We do not assume any guarantee for the function of the selected blacklist servers as well as the absence of errors in the listed entries on the blacklist servers Appliance The REDDOXX appliance is the basic component of the REDDOXX program There are several variants of the REDDOXX Appliance and there are both hardware and virtual appliances available This ensures that the demands of all sizes of companies and e mail traffic are optimally covered Observe the warning and safety notices AWL Filter Address Whitelist Filter checks the sender address against a list maintained in the Spamfinder The entries can be made both individual user related as well as company wide Some filters update this list automatically The lists can also be administered manually by the administrator or the user B Bayes Filter
24. he message preview Extras Save or deliver the message For further information see Chap 3 4 2 3 in this handbook Header Data Here you find the most important data of the header of the message Attachments Here the user can see the attachments found which were attached to the message By right clicking on an attachment the user can choose from the following Open Opens the respective attachment In order to successfully open the attachment the correct software for the format of the attachment needs to be available on the host computer Open with Opens the attachment The user can choose with which software the attachment should be opened Save attachment The attachment can be saved to a file in the network 2 Message Body The contents of the message will be displayed in this field Save message Explained in Chap 3 4 2 3 Headerdatenn Anh nge Mailbody Save MailSealer Message An encrypted mail will be saved unencrypted The method is the same as you would under Save Message Deliver message Explainer in Chap 3 4 2 3 Deliver Message to The recipient of a message can be entered Details Show history Explained in Chap 3 4 2 3 Show SMTP recipients The recipients of this message will be shown 3 4 9 Suggest for or Assign to Category Suggest for Category The category for which the mail should be suggested can be chosen here The user needs to have the correct a
25. it instead for the Appliance to recognize the new e mail address automatically the filtering of this address will be carried out instantly To add e mail aliases manually please proceed as follows Right click in the list and select Add from the following context menu E Mail address Enter the new e mail address and click on Send Request You will then receive an e mail at this address Image Verification E Mail Request ID To prevent third parties from accessing the new e mail address a security check is necessary Please enter the Verify ID that you find in the mail which you have received from the Appliance and click on Send ID Image Verification of the new E Mail Alias using the Verify lD You can activate or deactivate the filters for your e mail alias Furthermore you can define deputies so that other users can manage the queues of this e mail alias under their account Double click an e mail alias in the list to edit the settings Image Edit E Mail Alias Deputy Select a user from the list of deputies who should be allowed to manage this e mail address The deputy can then access the spam queue and the archive Profile From the Profile field you can also select No Profile Mails sent to this address are not filtered any longer After an automatic recreation of an e mail alias this alias will always be assigned the Default Profile Click Save to finish editing the settings The chan
26. lowing options Outgoing Mails Spam CISS Queue Archive 2 0 MailSealer User Settings and Logoff Outgoing Mails Here you see all mails listed which the user is sending to the internet Spam Mails Here is listed all mails which were sent to the user but were detected as spam CISS Queue The CISS Queue contains all mails which have not yet been released by the sender or by the recipient Archive 2 0 In the MailDepot the user will have access to all mails which have been archived by the appliance MailSealer The MailSealer Light offers the user the possibility to send mails encrypted with a password User Settings The user settings allow the user to change the general settings The user maintains their email addresses here Logoff Log off from the personal user GUI 3 1 Outgoing Mails All mails scheduled to be sent by the Appliance will first land in the Outgoing Mails Queue The Outgoing Mails section displays these mails If the mail could not be sent immediately due to a failure on the recipient s side or to a network failure your Appliance attempts to resend the mail in regular intervals After an approximate 1 5 hours delay the sender receives the first notification that the mail could not be delivered up to this point The Last Result column informs you of the cause of the failure If the failure has been corrected but you do not wish to wait for the next send cycle you can manually send th
27. ly searched for individual text patterns and these patterns are then catalogued and noted for future reference When a future search is performed only the index will be searched leading to a faster search result NOTICE The following file formats are supported for full text indexing All text based documents and files Also note that embedded images inside a PDF documents a fax for example cannot be found using a full text search 3 4 2 1 The Simple Search A simple search or standard search allows the user the possibility to search the archive for incoming and outgoing mails quickly and efficiently Image Simple Search Field Search terms input Enter one or more search keywords or parts thereof which should be found in the contents of a mail AND function An OR function search needs to be performed in the Advanced query section Wildcard Characters The input of a wildcard character is allowed in the middle or at the end of a word but not at the beginning of a word Star Any desired number of characters will be observed also none Question Mark Exactly one desired character Fields and Contents included in the search Different fields and contents including the attachments are searched when a query is performed The fields related to the mail for example the creation date sender recipient all recipients included in the cc field are included in the search If a search needs to be m
28. o the statutory regulations Product and brand names are the property of REDDOXX GmbH This issue replaces all earlier ones and orients itself on the appliance with respect to naming Table of Contents 1 Introduction and Start 4 1 1 REDDOXX User Console User GUI 4 1 2 REDDOXX Outlook AddIn 4 1 3 REDDOXX Web Interface 4 2 Login 5 2 1 Login with the User Console 5 2 2 Login with MS Outlook 5 2 3 The Login Screen 6 2 4 Log on with the Web Interface 7 2 5 The Welcome Screen
29. ore detailed and individual fields need to be included then perform the search in the Advanced query Search in Categories Categories are defined groups of mails meeting certain criteria established by the REDDOXX administrator By selecting a category from the displayed category list the user can limit the query to one specific category If a category is not specified the entire archive will be searched Search Limitations using addresses By default the addresses used in a query are those which are assigned to the user whom is currently logged on to the user console My E Mail Aliases Addresses for which the user acts as a deputy need to be selected in order to be included in any searches Manage Queries Individual searches can be saved under Manage Queries to be used again at a later date or which can be changed to better optimize the given search My Queries Under My Queries the user can view previous searches that have been saved and activate the query to run immediately Save query If the same query is routinely performed the user can save it here and give the query a name to be saved under My Queries Saved Queries Under Saved Queries the user can add folders to help organize their saved searches By clicking on Manage Queries the user can add a folder according to its search contents or delete an existing folder or query Message Options In Mess
30. r the administrator and the users If so configured mails found in certain containers can be made available through the category Users do not have the authority to create categories For further information to category creation and administration follow this link to our Administrator Manual on the REDDOXX Support homepage http support reddoxx net manual admin2027en __RefHeading__27531_2087378751 A double click on a category will allow the user to view all messages found under the category Searching in a category can be found in this handbook under Chap 3 4 2 1 3 4 7 Results Window The mails meeting the criteria given in a query by selecting a category or which meet the display time will be shown in the Results Window Incoming Mails Mails marked with a green arrow are classified as incoming mails An incoming mail is defined as a message coming from an external sender addressed to an internal domain Outgoing Mails Mails marked with a red arrow are classified as outgoing mails An outgoing mail is defined as a message sent from an internal domain a trusted network to an external recipient MSX Agent Mails Mails imported through the MSX Agent are marked with an envelope MS Outlook Mails Mails imported through the OutlookAddIn are marked with a Microsoft Outlook symbol By right clicking on a mail in the list the user will be presented with the following options 3 4 8 Show message File Close t
31. s field Contact your administrator if you don t know it 2 Username Enter your user name 3 Password Enter your password 4 Realm Select the option local or the realm to which you belong The realm is a section similar to a domain in which you have to authenticate yourself 5 Language Choose the desired language in the selection list The selection contains the currently installed languages English and German 6 Save Password The password will be kept for the next login to enable auto login 7 Logon Click LOGON Continue with the welcome screen 2 4 Log on with the Web Interface In the web browser address bar or URL bar enter the IP address or the hostname of the REDDOXX appliance A new window will open in your browser After loading the login window will appear 1 Enter your username and password in the respective fields 2 Choose local in the realm field unless your are authorized for a specific realm A realm similar to a domain is an area in which the user authenticates him herself 3 Select the language in which you would like the GUI to be displayed There is a choice between German and English Click Logon when you are ready to proceed The Welcome Screen opens 2 5 The Welcome Screen The following welcome screen will appear after a successful login Legend 1 Menu Bar 2 Display Window 3 Options in the Menu Bar The main menu consists of access to the fol
32. xamination allows authorized users access to selected mails An audit session is coordinated for a limited time by an administrator The authorized user or auditor is able to access the audit session from their user console An audit is completely detailed in order to show who when and where a mail was accessed and on whose authority the audit session was ordered Start Audit The audit sessions currently available will be displayed in the window Choose the audit which should be performed Confirm the selection in the following pop up window The audit will not begin until all participants have been successfully authorized for the audit session When all participants have been successfully authorized the OK button can be selected All participating users need to authenticate themselves by entering their password Entering your user password is required before the audit session can begin A pop up window acknowledging the successful authorization of the user will appear next The audit session will now begin An audit session can be recognized by its yellow background By clicking on End Audit in the upper right hand corner the user console display will return to its normal layout 3 4 6 Categories The categories defined by the administrator will be displayed for every user as long as the respective user has the necessary access rights to view the category Categories make the overview of the archive easier fo
Download Pdf Manuals
Related Search