How to remove Jammed Paper MC851(+)/MC860/MC861(+
Contents
1. do not use amea Paper Mm Ne eee excessive force 2 Lower the document tray 6 Close the ADF unit TURNING OFF THE PRINTER 1 Before turning off the printer be sure to shut down by using the following procedure Note Pressing the OFF O side of the power switch suddenly may cause the printer to be inoperable and could damage the printer 2 Press the Setup button to display Setup Menu then press Shutdown Setup Select item or press lt Reset gt Key to exit Address Paper Store Doc j mation Setup jms Setting ieee 3 Press the Yes button and the printer displays Shutdown in progress starting shutdown processing Setup select item or press lt Reset gt Key to exit Would you like to shut down If the MFP is to be moved please enable Mirror Cartridge mode 4 Press the OFF O side of the power switch when the printer displays TURN OFF POWER Note You must wait several seconds before you press the ON I power switch2. 1 Location on Printer Duplex Unit Duplex Unit Duplex Unit Duplex Unit Inside Printer Inside Printer Inside Printer Duplex Unit Inside Printer Inside Printer Multi Purpose Tray Paper Tray 1 Paper Tray 2 Paper Tray 3 Paper size error Paper size error Automatic Document Feeder ADF Turning off the Printer WARNING Refer to Page 4 O O O OO an oao A ann A A A _ O 11 INSIDE PRINTER PAPER TRAYS If the printer has been powered on recently the fuser will be hot This area is clearly labelled Do not touch ERROR CODE 370 371 372 373 amp 383 A paper jam has occurred near the duplex unit 1 The duplex unit is located at the rear of the 4 Lift the cover up A and remove the jammed printer Pinch and lift the jam release lever of paper B the duplex unit to open the duplex unit cover on gt mmo 5 Close the cover and return the duplex unit to the original position Note If you cannot see the jammed paper close the duplex unit cover The jammed paper should be ejected automatically If the jammed paper cannot be ejected even when the duplex unit cover is closed turn off the printer Refer to Turning off the Printer on page 11 The printer must be switched off before removing the duplex unit 3 Remove the duplex unit from the printer ERROR CODE 380 381 382 385 amp 389 A paper jam has occurred inside the printer 1 Pull t
3. How to remove Jammed Paper MC851 MC860 MC861 ES8451MFP ES8460MFP ES8461MFP Rev 1 PAPER JAMS Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper path through the printer When a jam occurs the printer immediately stops and the Alarm LED on the Status Panel informs you of the event If the Paper Jam Alert feature is enabled then an alarm also sounds The touch screen displays a message giving the location of the jam For example ViCSo 1 4 This document explains how to clear them quickly and simply If printing multiple pages or copies do not assume that having cleared an obvious sheet others will not also be stopped somewhere along the path These must also be removed in order to clear the jam fully and restore normal operations Please remove jammed paper carefully so that it doesn t tear How ever if it does please ensure that no parts of paper are left inside the printer Check the error code displayed on the panel and remove the jammed paper by following the procedures described in this document NOTE The model shown may look different from your printer however the basic principles are the same ERROR CODES AND LOCATION Refer to the table below to find the location of the paper jam y 4 wig E DUPLEX MULTI PURPOSE TRAY Error Code 370 371 372 373 380 381 382 383 385 389 390 391 392 393 400 401 p_i 155
4. he lever firmly towards the front of the printer to release the lock WARNING If the printer has been powered on recently the fuser will be hot This area is clearly labelled Do not touch 4 Note the positions of the four toner cartridges and image drums it is essential they go back in the same order Holding it by its top center lift the toner cartridge complete with its image drum up and out of the printer CAUTION Note If the paper is advanced far enough ss The green image drum surface is very grip it and pull if gently out delicate and light sensitive Do not touch it and do not expose it to normal room light 3 Press the cover release C and open the for more than gt minutes printer s top cover fully D 5 Cover the image drum and the toner cartridges NOTE If the sheet is well advanced into the fuser only a short length is still visible do not attempt to pull it back 6 To remove a sheet with its leading edge at the front of the belt carefully lift the sheet from the belt and gently pull it up and out of the printer 9 Open the rear exit tray and check for a sheet of paper in the rear path area CAUTION Do not use any sharp or abrasive objects to separate sheets from the belt This may damage the belt surface 7 To remove a sheet from the central area of the belt carefully separate the sheet from the belt surface and withdraw the sheet 11 If you are not us
5. ing the rear exit tray close it once any paper has been removed from this area 8 If the paper is jammed just entering the fuser separate the sheet from the belt lift the fuser pressure release levers E amp F up to release the ZG fuser s grip on the sheet and withdraw the GY UY sheet out of the printer 12 Pull the blue lock lever G towards the front of the machine and lift the fuser unit out using the handle H 13 Gently remove the jammed paper from the fuser 14 Insert the fuser unit back into position and push the lock levers E F amp G down to lock the fuser unit 15 Holding the complete assembly by its top centre lower it into place in the printer locating the pegs at each end into their slots in the sides of the printer cavity Starting with the cyan image drum unit nearest the fuser replace the four image drums into the drum cavity making sure to locate them in the correct order 16 Lower the top cover but do not press down to latch it closed yet This will protect the drums from excessive exposure to room lighting while you check the remaining areas for jammed sheets ERROR CODE 390 A paper jam has occurred near the Multi Purpose Tray 1 Open the Multi Purpose Tray 4 Close the front cover 2 Lift the front cover release lever and pull open 5 If you are not using it close the Multi Purpose the front cover Tray 3 If paper is not advanced enough to grip
6. rotate the blue dial in the direction of the arrow and slowly remove the jammed paper ERROR CODE 391 392 393 400 amp 401 A paper jam has occurred while feeding paper from a paper tray 1 Check the paper in the tray or the printer for 4 When satisfied replace the paper tray back a multi feed In such cases the error message into the printer can be cleared by opening and closing the front cover 2 If the error message has not been cleared Pull out the paper tray lt S Jo 5 Close the top cover and press down firmly at both sides so that the cover latches closed 3 Remove jammed paper i Note Ensure all paper is undamaged stacked properly and the paper guides are properly positioned against the edges of the paper stack 7 When the jam has been cleared if Jam Recovery is set to enabled in the Printer Adjust menu the MFP will attempt to reprint any pages lost due to paper jams see page 48 of User Manual SCANNER ADF AUTOMATIC DOCUMENT FEEDER A paper jam has occurred in the scanner ADF 1 If a sheet is well advance out of the ADF raise 3 Gently pull lever 1 and lift the ADF unit up 2 the document tray then simply grip and pull gently to draw it fully out 4 Remove any loose paper from the ADF unit If the paper is low in this area lift up the plastic guard 5 Rotate the gear 3 forward and remove the j f he ADF unit 4 NOTE If it does not remove easily
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