Residential Telephone User Guide
Contents
1. WELCOME Welcome to Midwest Connections We are pleased to provide you with our quality service and support We value relationships with our cus tomers and look forward to being of service to you Midwest Connections is dedicated to ensuring quality customer satis faction and strives to instill product and service confidence in all our customers CONTACT INFO Phone 800 492 5989 Website www TeamMidwestConnections com USER GUIDE 1 CONTENTS Calling Package sssccscsscccssssssessesisensoposspovovesseessessveseser 3 Calling Features icccssscisssscssccosssessevssoossenescosteanssavscoss 4 5 UE ee 6 Additional Features ccccccccscssssscsssccsssecsscsees 7 8 International Plans e ssesssssessesssesssossesssosssssessessee 9 Important Information cccccssccscsssscssecsscees 10 USER GUIDE 2 CALLING PACKAGE Basic Package Residential 39 95 The Basic Residential Package includes your Local Telephone Service Basic Calling Features Voicemail and Unlimited Domestic Long Distance The features and services included in this package can be seen below Basic Residential Package Local Telephone Service Three Way Calling Caller ID Name and Number Call Waiting Call Forwarding Caller ID Blocking Voicemail Unlimited Domestic Long Distance Unlimited Long Distance Unlimited plans include unlimited calls to the domestic US Hawaii Alaska Puerto Rico Guam Dominican Republic US2. Virgin Islands Bahamas and Canada Calls to cell phones are a chargeable item in all areas aside from domestic US Hawaii and Alaska USER GUIDE 3 CALLING FEATURES Call Forwarding This service forwards all of a subscriber s incoming calls to an alterna tive number without ringing the subscriber telephone first 1 To Activate a Dial 72 b Dial the number with the area code to forward immediately c Hang up the telephone 2 To Deactivate a Dial 73 b Wait for confirmation tone c Hang up the telephone Three Way Calling This service allows a subscriber to call another party during an existing call and add this party to the call creating a three way conversation 1 To adda third party to an active call press the flash hook and then dial the third party s number If the third party answers hit the flash hook again to add both of you to the original call connecting all three parties 2 Ifthe third party does not answer or their line is busy hit the flash hook twice to rejoin the original call If you hang up you will receive a ringback reminding you that the original call is still on hold and can rejoin the call by picking up the phone This service is known as Three Way Calling Ringback Caller ID Service Number This service displays the Number of the incoming caller on the sub scriber s telephone if the subscriber s phone has a Caller ID Display screen or Caller ID Display unit Refer to your telephon
3. CTION PROPERLY INCLUDING THE ABILITY TO CALL FOR 911 E911 SERVICE UNDER CERTAIN CIRCUMSTANCES INCLUDING BUT NOT LIMITED TO THE FOLLOWING I MIDWEST CONNECTIONS NETWORK OR FACILITIES ARE NOT OPERATING II BROADBAND CONNECTION IS LOST Ill CUSTOMER IS EXPERIENCING A POWER OUTAGE IV ELECTRICAL POWER TO THE OPTICAL NETWORK TERMINATOR ONT IS INTERRUPTED V CUSTOMER FAILURE TO PROVIDE A PROPER SERVICE ADDRESS OR MOVING THE SERVICE TO A DIFFERENT ADDRESS If you would like more details please refer to the Terms amp Conditions of Service located at www teammidwestconnections com USER GUIDE 10
4. e equipment user manual to verify the availability of Caller ID functionality USER GUIDE 4 CALLING FEATURES Caller ID Service Name This service displays the Name of the incoming caller on the subscrib er s telephone if the subscriber s phone has a Caller ID Display screen or Caller ID Display unit Refer to your telephone equipment user manual to verify the availability of Caller ID functionality Call Waiting This service notifies a subscriber that a second call is on the line and allows the subscriber to switch between the calls The called party is notified by a tone when the call is waiting The calling party receives an announcement telling them the system has alerted the called party 1 When you hear a Call Waiting tone during a call hit flash hook to swap between the callers If you hang up while a call is still on hold you will receive a ringback reminding you to reconnect the call Note To disable call waiting for the next call only press 70 before the call Caller ID Block All outbound calls made from subscriber s line including non pub lished numbers will automatically be displayed to any called party who subscribes to Caller ID service The Caller ID Block Per Call feature allows the subscriber to withhold their name and telephone number from the party they are calling This feature must be activated before every call 1 To enable press 67 USER GUIDE 5 VOICEMAIL Voicemail Setting up your mailb
5. ections customers Please call Midwest Connections for current pricing information International Plans Mexico Calling Plans Outbound Only 9 95 19 95 32 95 Other International Calling Plans SN anne adq aS ilei 100 Minutes Block of Time 7 95 200 Minutes Block of Time 14 95 500 Minutes Block of Time 19 95 Countries Available The countries included in our International Calling Plans are Australia Austria Belgium China Denmark France Germany Greece India Ireland Italy Japan South Korea Malaysia Netherlands New Zealand Norway Portugal Singapore Spain Sweden Switzerland Taiwan Thailand and the United Kingdom Note Calls to cellular telephones are not included in Mexico or International Calling Plans Overage charges vary by location USER GUIDE 9 IMPORTANT INFORMATION You can manage your features and services using two different sites Web Self Care Manage your voicemail and all other features by going to wsc teammidwestconnections com Note that you will need your Account Number and Telephone Number to register SmartHub Make payments and initiate package changes by going to teammidwestconnections smarthub coop To report trouble contact Tech Support at 800 492 5989 option 4 VOICE 911 E 911 SERVICE LIMITATIONS AND LIMITATION OF LIABILITY CUSTOMER UNDER STANDS AND ACKNOWLEDGES THAT ACCESS TO MIDWEST CONNECTIONS PHONE SERVICE MAY BE LOST OR THE SERVICE MAY NOT FUN
6. is service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone 1 To Activate a Call 573 388 2006 b Enter your Telephone Number and PIN the last 4 digits of your telephone number when prompted c Enter the Call Forwarding Access Code you require for example to access Call Forwarding enter 72 Call Return This service allows the subscriber to return the most recent incoming call 1 To return the last call instantly press 69 Toll Free Service Obtain a toll free number and only pay for it when someone calls it USER GUIDE 7 ADDITIONAL SERVICES Additional Services for Residential Customers There are additional features available to Basic Calling Package subscribers on an individual basis These features and services have an additional charge associated with them A list of additional calling features is listed below Monthly Services Call Return Call Block Additional Directory Listing Seasonal Disconnection Remote Access to Call Forwarding Distinctive Ring Anonymous Call Rejection SimRing Unlisted Non Published Telephone Number Single Use Services Phone Number Change Directory Assistance Operator Assistance Collect Calling Please contact Midwest Connections for current rates and to subscribe to Additional Features USER GUIDE 8 INTERNATIONAL PLANS International Plans There are additional Long Distance Calling Plans available to Midwest Conn
7. ox Access the voice messaging system 1 Dial your phone number or 333 wait for your recorded message to begin playing then press 2 Enter your pass code after the prompt then hit the 4 key Your default pass code is the last 4 digits of your phone number Please note you must change your pass code to something other than the last 4 digits of your phone number for security reasons If you do not your voicemail could become unusable 3 The following commands are available 1 Change Greeting 1 Use system greeting 2 Use personal greeting 3 Create personal greeting 2 Record Name 2 Use recorded name 3 Create recorded name 3 Change Pass code follow the prompts 4 Exit Checking your messages via the telephone Access the voice messaging system 1 Dial your phone number or 333 wait for your recorded message to begin playing then press and follow the prompts Replay current message Skip current message Skips back 5 seconds while playing a message Skips ahead 5 seconds while playing a message Delete current message Exit ON UBRN USER GUIDE 6 ADDITIONAL FEATURES Distinctive Ring This feature allows customers to have one line and two phone num bers Each number rings with a distinctive pattern so the owner knows which number is being called Typically the original number rings with the standard ring pattern The calling party hears the standard ring pattern Remote Access to Call Forwarding Th
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