User ManUal
Contents
1. Adding Touch Screen Controller Apps 1 Click on the Touch Screen Controller App you want to add to display a dialog 2 Click App The Subscriber Portal pushes the App to the Touch Screen Controller An updating message is displayed while the App is being added QUESTIONS customer comcast com help and support home security 22 25 imiji m An WRT Before 1 From the Manage Apps screen hover your cursor over the App A label is displayed over the App 2 Click Delete A confirmation dialog is displayed 3 Click Delete App You can change the order in which Apps are displayed on the Touch Screen Controller All Apps except the Security Settings and Camera Apps can be moved to your preferred location 1 Click Reposition Apps to rearrange the Apps 2 Drag and drop the Apps to the preferred location on the Touch Screen Controller 3 When all the Apps are repositioned to your satisfaction click Update The Apps have been updated and the new App locations have been pushed to the Touch Screen Controller E peer aes ee MOBILE ACCE The App allows you to access a core set of security system functions using your iPhone iPod touch iPad or Android mobile device The App contains only the essential functionality available through Web access To launch the App tap the XFINITY Home icon on the Home Screen of your iPhone2. QUESTIONS customer comcast com help and support home security 16 Web Access Taner ah Tee a i a E i E E iF E Viewing amp Capturing Live Video amp Snapshots To view live video from the cameras attached to your system and take snapshots or videos click View Live Video or click Cameras gt Live Video on the toolbar One of the cameras is displayed as live video The other camera views not live video are arrayed above it 1 Click an image above the video to view live video from each camera 2 To take a snapshot with the currently selected camera click Take Picture 3 To take a video clip about 15 seconds with the currently selected camera click Take Video Clip 4 To delete snapshots or video clips select one or more check boxes and click the trash can Viewing Captured Images To view captured images 1 Select Cameras gt Saved Pictures and Videos on the toolbar The Saved Pictures screen is displayed listing the pictures captured manually and automatically during alarm events 2 Click on an image to view the images captured in the manual or automatic session 3 Images that were captured automatically during an alarm have an ALARM button next to the image thumbnail and display the security zone that caused the images to be taken 4 Images that were captured manually have a camera icon next to the image thumbnail
3. USER MANUAL SECURITY CONTROL ENERGY 7 itan g nA y 3 N i ri E all ie y me E 4 N j N A N Whether you re home XFINITY Home mak your home and family This gui System amp Zone Trouble Header Introduction Home Screen Touch Screen Controller Quick Control Buttons System amp Zone Trouble Header Arm Disarm Emergency Settings Home Management Information Media amp Entertainment Introduction Checking System Status Arming the System Disarming the System Sending an Emergency Police Alarm Introduction Signing In Website Summary Tab KK ONoan naxtst amp 10 11 11 12 i2 13 14 14 Security Managing Keypad Codes Managing Security Zones Setting Up Your Emergency Contacts Cameras Viewing amp Capturing Live Video amp Snapshots Viewing Captured Images Managing Thermostats Managing Lights Viewing History Reports Managing Contacts Managing Rules Managing Touch Screen Controller Apps Introduction Home Screen Security Cameras Lights Thermostats History Supported Operating Systems amp Browsers Notes 15 15 16 16 16 17 17 18 18 19 19 20 22 24 25 25 26 Zi Zi 28 29 30 customer comcast com help and support home security System amp Service Specifications The table below details the features that are included with your XFINITY Home package Remember to order any of the add on f
4. Contacts for Rules 2 Click Add Contact to add a new contact 3 Click to modify a contact 4 Click E to remove a contact from the list occurs at a security zone door window motion detector smoke alarm etc e Non event Actions occur when an expected event does not occur at a security zone For example send an SMS notification if the front door does not open between 3 30pm and 5pm on Monday through Friday when the kids are expected home QUESTIONS customer comcast com help and support home security Web Access 21 To set a schedule rule 1 Determine the start time for your schedule Check the box if you would like to add an end time 2 Determine if you want the schedule to repeat during the set times and then click the applicable days 3 Determine the action the rule will take Depending on the action you may have additional items to select 4 Select the arming mode the rule applies to Describe the rule 6 Click Save O1 To set an event rule 1 Select a specific security zone that will trigger the action or select the entire system 2 Determine what happens at the security zone or the security system to trigger the action 3 Select the action the rule will take Depending on the action you may have additional items to select 4 Determine the time range and days of the week when the rule is applicable You can select Any Time to h
5. iPod touch iPad or Android mobile device Note This App requires your mobile device to be connected to the Internet Apple the Apple logo iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries iPad is a trademark of Apple Inc App Store is a service mark of Apple Inc Android is a trademark of Google Inc Use of this trademark is subject to Google Permissions Mobile Access Home Screen Cameras To view live video from your cameras 1 On the Home Screen tap Security 2 From the list tap the camera you d like to access The most recent captured image will appear 3 Tap Video to view live video The Home Screen gives you one touch access to all XFINITY Home features Security To arm your security system 1 On the Home Screen tap Security 2 To bypass any Home Security Zone tap the respective zone and use the On Off toggle 3 On the Security screen tap Disarmed Press to Arm 4 Tap Arm Stay to arm the sensors on your doors and windows with a 30 second entry delay or Arm Night with no entry delay Or select Arm Away to include the motion detectors 5 Enter your 4 digit access code to arm the system 6 Once activated your system will arm in a few seconds and indicate the new status To view captured video clips or pictures from your cameras 1 On the Home Screen tap History 2 Use the menu
6. at the top of the screen to filter the history e All View images captured manually from the Subscriber Portal or as a result of a schedule rule configured in the Subscriber Portal To disarm your security system 1 On the Home Screen tap Security 2 On the Security screen tap Armed Stay Press Disarm fo Disarm o l e Alarm View images captured as part of an alarm 3 Enter your 4 digit access code to disarm e Arm View images captured as part of an the system arming event e Zone View images captured as part of a zone event 3 Tap the listing to view the captured images 25 QUESTIONS customer comcast com help and support home security 26 iPhone iPod touch Access ure _ Lights Dede Larne History The Lights Screen lists all of the lights connected to your system via the plug in modules View a log of events that have occurred in the system Hea Aaa 1 On the Home Screen tap Lights p r 1 On the Home Screen tap History 2 If the light is Off tap the light to turn it On aa 2 Choose to view a history of recent events based on 3 If the light is On tap the light to turn it Off aj Febna 14 2091 the following criteria 4 If the light includes the dimmer function you can oer Ha la e All All logged events adjust its brightness by tapping the gear icon and g n han e Alarm Alarm events then one of the boxes on the right
7. comcast net Username and Password EDA E Et PST HAATTE FoFi Aaipaimi E ormen D The Summary tab provides a snapshot overview of your entire system From this page you can view general status information about your home and security system and access various tabs to change system settings HEET CSAT HEET a k Ae m Bra Erd Petre ed We lies Gos sa Bau aiD forts f a uhi Ey ere 45 jii i g pii Thar ET a t Bi es ey hpm C eer Link Sete is eid a T as T T DOi Pie er i bar SR ia ij H i j i t jag 5 LFA u mi D mi im he n D 28 ST Hai E Fa h an Fhir A a iri DF a Lia a di De hd 3 rai i Cn iamh om b Uiar r bi Dan B TE eS ee a mma bem ee ae i i asa feed Drar j Vow ey a t oe mi mr Loe bi ii RD is m ce es Hes ir OT ETE ETET Ta ae customer comcast com help and support home security 14 Web Access Security Indicates the overall status of your security system K iner F Pree Chien cai eae cote To disarm the system Den CANCE 1 Click the Security Status header when it is in the Lat Armd A AD Weel Aue 0S FO PT Armed state Danae kd Armed By Atanas Or select Security gt Disarm on the toolbar 2 Enter your 4 digit access code and click Disarm Managing Security Zones To manage Security zones select Security gt Security Zones on the toolbar From this screen you can modify the names of the zones used b
8. percentage QUESTIONS customer comcast com help and support home security 18 Web Access Viewing History Reports Managing Rules Ses YOU can view reports of events based on a The rules are flexible methods for generating ma a variety of system actions such as sending an SMS or turning on a light whenever variety of criteria J j I e All history with tools to filter your results f r r e a_i he inns E ye a Sa e Alarms something else happens under potentially A a e System arming or disarming events very specific circumstances m n Sc ee ee n rr a au Fa FE hel m ae am e mee er aysen iodo ENR To manage rules click Rules on the toolbar The a e ee SE e Security zone activity acti A pebbles ta aca paisa oa Rules screen is displayed e Events occurring in the previous 24 hours es et poets ee a as Select History gt Last 24 Hours on the toolbar SSS To add arule click Add Rule and determine which to view the respective report type of rule you d like to configure e Schedule Actions occur regularly at specified times dates and date ranges without regard to an additional event Managing Contacts e Event Actions occur when a specified event Contacts are the people available to receive SMS or email communications from your system These are different from your Emergency Dispatch Contacts 1 In the Rules tab click
9. 5 To delete images select the check box for each captured image and click the trash can Theft recat hiaage That Are Gema Ti E ba en F Managing Thermostats The current states of your thermostats are displayed on the Main Screen To manage your thermostats 1 On the Main Screen in the Thermostats tool click Manage Thermostats OR On the toolbar click Thermostats gt Thermostats The current temperature appears on the left of the screen The unit of measure button on the right indicates whether the temperature is displayed in Fahrenheit or Celsius 2 You can click the unit of measure button to toggle the display between Fahrenheit or Celsius 3 On the top of the screen you can click Cool Heat or Off to set the mode 4 You can click Fan to turn on the fan continuously regardless of whether the heat or air conditioning is active Click Fan again to change it back to Auto so the fan comes on only when the heat or air conditioning is active 5 You can click Hold to maintain the mode and temperature settings and ignore any programming configured on the thermostat device Managing Lights The current state of your light settings is displayed on the Main Screen To manage your lights On the Main Screen in the Lights tool click Manage Lights OR On the toolbar click Lights gt Lights In the Lights tool you can turn the lights on or off and set dimming
10. Add edit and delete devices that control lighting cameras thermostats keychain remote and more e Apps Add remove and reorder widgets e Advanced Settings Account information security secret word connectivity and Touch Screen Controller reboot features Home Management View live video from in home cameras adjust lighting and thermostat settings and darken the Touch Screen Controller display Cameras View live video from cameras installed on your system 1 Touch the Cameras App 2 Touch the camera image to view live video from that camera If only one camera is connected to the system live video will automatically appear Lights Adjust settings for lights throughout your home 1 Touch the Lights App to display a list of lighting modules installed in your home 2 Touch the light bulb to turn the light On or Off 3 For lamps equipped with a dimmer function touch the Settings button and then touch the scale to adjust the brightness level Once set this will be your default brightness level for this light QUESTIONS customer comcast com help and support home security 6 Touch Screen Controller Thermostat Adjust settings for thermostats installed throughout your home 1 Touch the Thermostat App 2 Change mode to Cool Heat or Off 3 When in Cool or Heat mode use the or toggles to change the setpoint 4 Touch Fan to turn the fan either O
11. Tap the top boxes ey Ext Onley Pa dk e Arm Arm Disarm events to make the light brighter Tap the lower boxes to Front Door Jia y e Zone Events related to security zones make the light dimmer Front Boor jain 4 F Front Door Fai ii y Thermostats Thernrasimi The Thermostat Screen lists all of the installed thermostats at your site rp Tej 1 On the Home Screen tap Thermostats 2 Tap the name of any thermostat to control that thermostat Tap oF to turn off the thermostat Tap koo to set the thermostat to Cool mode Tap Hn to set the thermostat to Heat mode Tap the to increase the temperature Tap the to decrease the temperature OAR 27 QUESTIONS customer comcast com help and support home security 28 29 Browser Requirements The Subscriber Portal supports the following browsers e Internet Explorer 7 0 or later e Mozilla Firefox 3 6 or later Adobe Flash is required Notes QUESTIONS customer comcast com help and support home security 0 Copyright 2013 iControl Networks Inc All rights reserved iControl iControl Networks Powered by iControl and the iControl logos are trademarks of iControl Networks
12. ave the rule apply whenever the selected event occurs 5 Select the arming mode the rule applies to Describe the rule 7 Click Save To set a non event rule 1 Select a specific security zone to monitor 2 Determine the event that fails to occur during the specified time range 3 Determine the time day range when the rule is applicable 4 Select the action the rule will take if the specified conditions are met Depending on the action you may have additional items to select 5 Select the arming mode the rule applies to Describe the rule 7 Click Save Managing Touch Screen Controller Apps You can manage which Apps are displayed on your Touch Screen Controller configure them and determine how they are displayed only from the Subscriber Portal Click Apps on the toolbar The Apps at the top of the screen are those available to be added The apps displayed in the Touch Screen Controller image below are currently active The Apps are positioned in the image just as they are on the actual Touch Screen Controller Note Click the arrows on either side of the Apps to scroll through them From the Manage Apps Screen you can e Add or remove Apps to and from the Touch Screen Controller e Modify how the Apps work e Reposition how the Apps are displayed on the screen Security Settings and Camera Apps cannot be moved configured or removed
13. eatures or to upgrade your service simply call 1 800 XFINITY Core Services Basic Preferred Premier 24 7 Monitoring VES YES NES Wireless Backup Central YES YES YES Station Monitoring Web Portal Access Glanceable Status Complete Complete amp Arm Disarm Access Access Fire Monitoring NO YES YES Email and Text Alerts NO YES YES Full Touch Screen NO YES YES Controller Access Home Automation Lights NO YES YES and Thermostat Equipment Basic Preferred Premier Wireless Keypad YES YES YES Motion Detector YES YES YES Door Window Sensors YES 2 YES 3 YES 3 Touch Screen Controller YES YES YES Keychain Remote NO NO NO Indoor Outdoor Cameras NO AVAILABLE YES 2 Lighting Appliance NO AVAILABLE YES 2 Controllers Thermostat NO AVAILABLE YES 1 Add On Features Basic Preferred Premier Video Monitoring NOT AVAILABLE AVAILABLE YES Warranty AVAILABLE AVAILABLE YES Requires equipment purchase System Status Icons The various user interfaces include the following icons that provide an at a glance overview of the status of your system The Security Status of your security system is displayed in the large Security Status header Armed Stay Press to Gitar This is the Security Status header when the status is Armed Arming in 56 Semone This is the Security Status header when the status is Disarmed a Dame
14. n or Off 5 Touch Hold to maintain the mode and ignore any other programming configured on the thermostat Information Media amp Entertainment Glanceable customizable information Clock Displays the time in full screen 1 Touch the Clock App 2 Touch to add seconds to the digital time display 3 Touch to change to an analog clock News Sports Displays news and sports headlines and brief stories 1 Touch the News or Sports App 2 Choose from different categories using the bar at the top of the screen 3 Touch a headline at the bottom of the screen to display the brief story Weather Displays the current weather conditions and a 4 day forecast 1 Touch the Weather App The current conditions and 4 day forecast will appear 2 Touch Local Radar for a weather radar view of your location 3 Touch the Location button to view weather for different locations Editing Touch Screen Controller Apps Several Touch Screen Controller Apps have the capability to be configured 1 Using your Touch Screen Controller click on the App you wish to configure please note not all Apps are configurable 2 Click the Settings icon in the upper right corner 3 Configure your App QUESTIONS customer comcast com help and support home security 8 Touch Screen Controller Word of the Day Displays the word of the day and its definition Calculator Basic mathematical functio
15. ns similar to handheld or desktop calculators Sudoku Challenge your mind and have fun at the same time 1 Touch the Sudoku App 2 Choose the level of difficulty easy medium or hard 3 Play game KEYCHAIN REMOTE The wireless keychain remote gives you additional access to your system enabling you to e Check the current system status armed disarmed or not ready e Arm the system in Arm Away mode or Arm Stay mode e Disarm the system before entering the premises e Send an audible panic alarm for police assistance Keychain Remote Checking System Status 1 Press the C button to light the LED to show the current status of the security system 2 The LED flashes red once to indicate that it has contacted the system then Lights green for 3 seconds if the system is disarmed Lights red for 3 seconds if the system is armed Lights orange for 3 seconds if the system is not ready to be armed for example a door is open Arming the System From the Keychain Remote you can arm your system in Arm Away or Arm Stay mode Arm Night mode must be activated from the Touch Screen Controller or Subscriber Portal Arm Away Press the C button for about 2 seconds to arm the system in Arm Away mode the home is unoccupied The LED flashes red once to indicate that it has contacted the system then lights red for 1 second The exit delay starts Arm S
16. or is being tampered with such offers quick tips on how to use the various features as the cover being opened customer comcast com help and support home security 4 Touch Screen Controller Deiml Ps Do Bm Berd 3i Prea fe Caren Arm 1 Touch the Disarmed Press to Arm button on the Home Screen 2 Select Arm Stay to arm the sensors on your doors and windows with only a 30 second entry delay or Arm Night with no entry delay Select Arm Away to arm all sensors including motion detectors 3 Enter your 4 digit access code to arm the system Disarm 1 Touch the Armed Stay Press to Disarm button on the Home Screen 2 Enter your 4 digit access code to disarm the system Emergency Sends an immediate alarm to the central monitoring station indicating an emergency of a specific type medical fire or police 1 Touch at the bottom of the Touch Screen Controller to display the individual emergency buttons 2 Press the applicable button to alert the proper authorities 3 Note Enter your 4 digit access code to cancel the alarm Settings Displays a list of settings options to customize your Touch Screen Controller Categories include e Touch Screen Controller Configurations for screen screensaver sound buttons etc e Security Manage keypad codes default arming widget configuration alarm test e Sensors amp Zones Change zone order etc e Home Devices
17. ovides a visible and audible alert if a sensor is triggered when the system is armed or if an environmental sensor such as a smoke detector is activated Press the buttons on the Touch Screen Controller at any time to return to the Home Screen The Touch Screen Controller Quick Control buttons along the bottom of the Touch Screen Controller enable you to quickly arm your system go to the Home Screen or send an emergency police fire or medical alert to the monitoring station 01 TOUCH SCREEN For 4 Button Touch Screen Controllers the Quick Control buttons enable you to quickly go to the Home Screen MM access the alphanumeric keypad fF go back to the previous or send an emergency The interactive Touch Screen Controller acts as the control center that enables you to operate your security system and police ins erinedicataleric hemani station interact with your home at the touch of a button Use it to arm and disarm your system view live video from cameras placed in your home change light settings and view real time Web content all from the full color display The following section The System amp Zone Trouble header displays in the upper right of the Touch Screen Controller when there provides an overview of your Touch Screen Controller and Se en is a connectivity cellular broadband etc or power problem when a sensor is inoperable Such as due to a battery failure or a sens
18. t Prets to Am When you arm the system an exit delay period begins The Security Status header indicates the number of seconds before the system is armed Alarm i CAGO You must exit the premises and secure the entry exit door before the exit delay period ends When someone enters an armed premises an entry delay period starts generally around 30 seconds long System amp Zone Trouble Header The System amp Zone Trouble header displays in the upper right of the Subscriber Portal and Touch Screen Controller It only displays when there is a connectivity or power problem with the Touch Screen Controller cellular broadband etc It also displays when a sensor is inoperable Such as due to a battery failure or is being tampered with Conmmunlicaioans to the syvstam are lost No Cell Signal Cormninicaions te the systom ara lost No Wi Fi Signal ALERT SENSOR FAILURE Critical Sensor Failure CommMuUnicaions to The systarm ara lost No Connectivity ALERT POWER FAILURE Power Failure T ALERT MULTIPLE TROUBLES Multiple Troubles When a System amp Zone Trouble header is displayed click it to display more information QUESTIONS customer comcast com help and support home security 2 The Home Screen is the main display that provides quick access to all Touch Screen Controller features In addition to the descriptive icons that make it easy to navigate this screen pr
19. tay Press the C_ button for about 2 seconds to arm the system in Arm Stay mode there are still people on the premises The LED flashes red once to indicate that it has contacted the system then lights red for 1 second The exit delay starts Disarming the System Before entering the premises in armed state press the _ button for about 2 seconds to disarm the system without entering the premises The LED flashes green once to indicate that it has contacted the system then lights green for 1 second indicating that the system is disarmed Sending an Emergency Police Alarm Press and hold the button for 3 seconds to send an audible alarm to central monitoring for police assistance The LED flashes orange to indicate that the alarm has been sent Additionally contact persons will receive email and SMS notifications if the system is configured to do so QUESTIONS customer comcast com help and support home security Access your interactive home security system through your personal secure Web page Check the status of your home arm and disarm your system see live video of your home view video clips and pictures change settings and much more from anywhere you have Internet access Sign in to Comcast Phase santana ma To sign in to the Subscriber Portal kamai 1 In a Web browser go to xfinity com xhsportal to access your Subscriber Portal Parma ts 2 Enter your
20. y To arm the system 1 Click the Security Status header when it is in the Disarmed state Or select Security gt Arm on the toolbar 2 If any security zones are currently faulted preventing the system from being armed you must click the daly Turn Zone Off button for that zone before arming the system 3 Select the arming mode e Arm Stay There are still people on the premises e Arm Away Everyone is leaving the house e Arm Night Everyone is going to bed This mode works the same as Arm Stay except that there is no entry delay period If an entry exit zone is opened an alarm sounds immediately 4 Enter your 4 digit access code 5 Click Arm Now Managing Keypad Codes Keypad codes are used to arm or disarm the system Multiple keypad codes can be assigned to track who enters and leaves the premises To manage keypad access codes select Security gt Keypad Access Codes on the toolbar and add anew access code or modify current access codes the Subscriber Portal and turn zones Off and On Setting Up Your Emergency Contacts The Emergency Dispatch contacts are the people contacted by a call center when an BEZ alarm is tripped To manage Emergency Dispatch contacts select Security gt Emergency Dispatch Setup on the toolbar Cameras Displays live video and enables you to capture still pictures or video clips from cameras installed in your home
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