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USER MANUAL

1. Command Function AT CSMS Select message service AT CSQ Signal quality AT CSSN Supplementary service notifications AT CSTA Select type of address AT CSTF Settings time format AT CSVM Set voice mail number AT CUSD Unstructured supplementary service data AT CAAP Automatic answer for eMLPP Service AT FCLASS Select mode AT GCAP Request complete capabilities list AT GCI Country of Installation AT GMI Request manufacturer identification AT GMM Request model identification AT GMR Request revision identification AT GSN Request product serial number identification AT ICF DTE DCE character framing AT IFC DTE DCE local flow control AT ILRR DTE DCE local rate reporting AT IPR Fixed DTE rate AT WS46 PCCA STD 101 17 select wireless network AT IBNOTIFY Control the sending of unsolicited result codes AT_IGPS GPS location information AT ILOG Retrieve log file from the EXPLORER 527 AT _IMETER Call metering AT_INIS Network interface status AT_ISIG Signal quality indication TT 98 123789 D 136 Appendix B AT commands Command Function AT_ITCS Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT ITEMP Temperature in the EXPLORER 527 AT _ITNAT Configure NAT for an interface TT 98 123789 D 137 Glossary A AOR Atlantic Ocean Region APN Access Point Nam
2. Problem Possible Cause Remedy Connection to the Internet cannot be established Your connection is defined as a dial up connection but you have not opened the dial up connection You need to open the dial up connection before you can connect to the Internet Your connection is a dial up connection but you have not entered the phone number 98 to indicate a connection to the Internet Change the phone number in the dial up connection to 98 and open the dial up connection before accessing the Internet The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Your connection is defined as a dial up connection but you have not opened the dial up connection Check the IP address and re enter it You need to open the dial up connection before you can connect to the Web server Your connection is a dial up connection but you have not entered the phone number 98 or 99 to indicate connection to the Internet and or the web interface Change the phone number in the dial up connection to 98 or 99 and open the dial up connection before accessing the web interface TT 98 123789 D 112 Chapter 6 Maintenance and troubleshooting
3. C Use the following IP address IP address Subnet mask z Default gateway i Obtain DNS server address automatically C Use the following DNS server addresses Preferred DNS server Altermate DNS server l Advanced Cancel TT 98 123789 D Using a computer 55 Chapter 4 Using the interfaces Connecting to the LAN interface This section does not describe configuration of the LAN interface For information on configuration see Configuring the LAN interface on page 80 To connect to the LAN interface do as follows 1 Connect a LAN cable to the network interface of your computer 2 Connect the other end of the cable to the LAN connector marked LAN in the rear connector panel of the EXPLORER 527 3 Power on the EXPLORER 527 When the EXPLORER 527 is registered on the network the connection is automatically established By default the connection is a Standard data connection 4 Check the connection e g by starting your Internet Browser If connection fails check that the interface is enabled in the EXPLORER 527 If the LAN icon is not present in the display Main screen and in the Home window of the web interface the interface is disabled See Enabling or disabling an interface on page 44 If connection still fails refer to the Troubleshooting Guide on page 113 TT 98 123789 D Using a computer 56 Chapter 4 Using the interfaces Using the USB ser
4. Closed user group Common DATA Satellite selection I Bar all outgoing calls PROPERTIES I Bar outgoing international calls except to home country ADMINISTRATION A A I Bar all incoming calls HELPDESK I Bar all incoming calls when roaming outside the home country SITE MAP Barring PIN peee Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated ba 4 gt i Done TT i internet A Click OK next to Read current settings to make sure the window is updated For each call type select which calls should be barred In the Barring PIN field at the bottom type in a PIN for your call barring setup Anyone who subsequently wants to change any settings in the Call barring window must enter this PIN for the settings to take effect Click Apply TT 98 123789 D Setting up the interfaces 87 Call waiting Chapter 5 Using the web interface You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data on the Phone Fax interface Do as follows 1 Select Settings gt Phone Fax gt Call waiting from the left navigation pane BATTERY SIGNAL 0000000 om Sh E HOME Read current settings ok PHONE BOOK STANDARD OICE MESSAGES Call waiting enabled C
5. Indicators The function of the light indicators on the front panel is described in Light indicators on page 8 Power Antenna Message e Alarm messages e Log files Alarm messages and log files are described in the following sections Alarm messages Display of alarm messages When the EXPLORER 527 detects an error that requires your action it issues an alarm The EXPLORER 527 can detect errors during POST Power On Self Test or CM Continuous Monitoring When alarms are issued in your EXPLORER 527 the display indicates the number of new alarms 1 ALARM and the yellow message indicator lights up PENDING You now have the following options e Press C to ignore the alarm message and continue from where you were before the alarm was issued e Press OK to enter the alarm list showing all active alarms The alarms are listed with their ID numbers Unacknowledged alarms are marked NEW To acknowledge an alarm and see the name and time stamp press OK again Use A and to scroll through the name ID and time stamp If the text is too long press OK gt to scroll through the rest of the text Once the alarm is acknowledged OK or C is pressed the display returns to normal operation The yellow message indicator stays on as long as the cause of the alarm is still present Explanations for the alarms and remedies to solve the problems are listed in the next section All alarms are logged in the alarm log For
6. TT 98 123789 D 13 Chapter 2 Getting started installing the terminal Before you start There are two options for mounting the EXPLORER 527 Rack mounted or top mounted Four rubber pads are included with the EXPLORER 527 e If the EXPLORER 527 is to be top mounted mount the rubber pads in the four holes in the bottom of the EXPLORER 527 e Ifthe EXPLORER 527 is rack mounted do not mount the rubber pads Four mounting brackets are also included with the EXPLORER 527 Used when the unit is rack mounted Each bracket has three circular holes for mounting the bracket on the EXPLORER 527 and two oval holes for fastening the EXPLORER 527 to a rack or a surface eee SS Used when the unit is top mounted Rack mount Do as follows 1 Remove the two screws closest to the front panel in each side of the EXPLORER 527 one at the top and one at the bottom Keep the four screws 2 Use the screws that were removed in the previous step to attach one bracket to each side of the front panel as shown Use only two of the three circular holes for each bracket as illustrated in the previous section 3 Insert the EXPLORER 527 in a 19 rack 4 Secure the EXPLORER 527 to the rack using the oval holes in the mounting brackets TT 98 123789 D 14 Chapter 2 Getting started Top mount Do as follows 1 Mount the four rubber pads included in the delivery in the four holes in the bottom of
7. When you configure your individual interface select Common to use the setting from this window Where Common is selected in the individual interface settings the setting will automatically be updated when the Common APN is changed TT 98 123789 D Setting up the interfaces 92 Chapter 5 Using the web interface Selecting the preferred BGAN satellite By default the EXPLORER 527 is set up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when connecting to the BGAN network Do as follows 1 Select SETTINGS gt Satellite selection from the left navigation pane Thrane amp Thrane SIGNAL l O000000 o gt Sa HOME Satellite selection AOR PHONE BOOK POR Auto MESSAGES aie Aaply _Cancel SETTINGS USB LAN Phone Fax Common Satellite selection xj a ee 2 _ Z 2 Select the satellite you prefer to use If you select Auto the default setting the EXPLORER 527 automatically uses the most appropriate satellite Note that at this writing the POR satellite is not yet available 3 Click Apply DZ If you have selected one of the satellites the EXPLORER 527 will only try to establish a connection to the selected satellite This means that if the antenna is outside the coverage area for that satellite the EXPLORER
8. Problem Possible Cause Remedy A phone fax established connection cannot be The interface is disabled in the EXPLORER 527 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt PHONE FAX gt ON or by accessing the web interface and selecting SETTINGS gt Phone Fax gt Enabled The cable is not properly connected Connect the cable The connector type is not correct For information on the correct type of connector refer to Phone Fax interface on page 125 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 527 is selected in the web interface Access the web interface and select SETTINGS gt Phone Fax Then select the voice quality for incoming calls cannot be established A LAN connection The interface is off in the EXPLORER 527 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt LAN gt ON or by accessing the web interface and selecting SETTINGS gt LAN gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to LAN interface on page 126 TT 98 123789 D 113 Chapter 6 Maintenance and troubleshooting
9. Click Apply Log handling 1 2 The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 69 From the left navigation pane in the ADMINISTRATION window select Log Handling To clear the Call log click OK nextto Clear call log To clear the total counters click OK next to Clear total counter This will reset the Time connected counters on the Calls page TT 98 123789 D Administration 100 Chapter 5 Using the web interface Using Profiles What is a Profile A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission If no Traffic Flow Template TFT is defined the Primary Profile for an interface is used for all traffic on that interface See What is a Traffic Flow Template in the next section For further information on Profiles refer to the 3GPP standard TS 23 107 Selecting the Profiles for an interface When you set up your interface you select the Profiles to use for that interface You select a Primary Profile and optionally one or mor
10. Physical dimensions 19 1U rack mountable casing Weight 4 9 kg 10 8 lbs Environmental conditions Operating temperature Storage temperature 25 C to 55 C 13 F to 131 F 40 C to 80 C 40 F to 176 F Vibration Operational Survival random 5 20 Hz 0 02 g sq Hz 20 150 Hz 3 dB oct 1 05 g random 5 20 Hz 0 05 g sq Hz 20 150 Hz 3 dB oct 1 7 g Vehicle motion Turning rate Turning acceleration Induced acceleration Coverage limits 60 s 50 s 0 8 g 5 85 no tilt Robustness 0 5 m 1 64 ft drop on concrete survival TT 98 123789 D 121 Appendix A Technical specifications Item Specification Supported web browsers Other browsers may be supported as well but only these have been tested Microsoft Internet Explorer 6 0 Mozilla Firefox 1 0 Apple Safari 2 0 a Performance depends on a wide range of factors and actual usage Antenna Item Specification Type Active tracking antenna with fixed gain HPA LNA Combined Inmarsat BGAN and GPS Antenna LNA Polarization RHCP Dimensions 50 cm 20 max height 15 cm 5 Weight 5 2 kg 11 5 lbs Housing Waterproof outdoor housing Connector type TNC female Frequencies Inmarsat 1626 5 MHz 1660 5 MHz Transmit 1525 1559 MHz Receive GPS 1575 MHz EIRP Max 17 5 dBW nominal Mounting Fixed or magnetic mounting TT 98 123789 D 122 Appendix
11. To see the list of SMS messages enter the menu system and select MESSAGES Each message is listed with the name if known or the number of the sender An unopened folder indicates an unread message and an opened folder E gt indicates a read message Use A and V to scroll through the list For information on how new messages are presented see Received messages on page 40 Opening or deleting received SMS messages To delete all messages go to the bottom of the list of messages and select DELETE ALL To open or delete one message do as follows 1 Inthe MESSAGES list select the message you want to open or delete and press OK 2 Then select one of the following e OPEN to open the selected message The display shows the time and the message contents Use A and V to scroll through the message and details DELETE to delete the selected message TT 98 123789 D 32 Chapter 3 Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu and can be started and stopped using the keypad Streaming Profiles are Profiles where the Traffic Class is set to Streaming in the Profiles window of the web interface For information on Profiles see Using Profiles on page 101 For information on Streaming see Standard or Streaming data on page 54 St
12. the Main screen shows READY e To indicate low level commands such as AT commands Example In your terminal program type ATD TT 98 123789 D iv Chapter 1 Chapter 2 Chapter 3 TT 98 123789 D Contents Sat ty SUMMARY issida airsean Ta aaa aie iii About this manual cs cctessccssssspccseascssbacssensdeaterdendbsasdeiaanesccaicabindandeassscasinsnaageenosseaas iv Introduction Welcome ce ccrac scene tesiocrtc i acae bese E a EER 1 In this chapter sscccisntaccenacsnataantatanacsadnnaasasesdassaneposweuenssiansesnsnasedeiancasscassnaacanntannesnasnnede 1 TNE BGAN SYSE M ea a ea E a E E 2 TREBGAN SETVICES arisrosisssss eines seiners sinies EE ria ea r E Ra ae eE aaae 4 Features and interfaces of the EXPLORER 527 ssssesssssssessessesesseseesesseseesessesresesses 5 YOUrEXPLORER 527 Terminal cccsssansaatstecenessooneuanhseatansontaanedhacencamssneaaatadecanneoieeace 7 Matrix of services and communication interfaces sesssssesessesesseseesessesessesseseesesse 10 What SHEE crcnsuoninrnnc r a a aeaiiai 10 Getting started Ints chapter sacaeteteratcascineoectiuanceensets etees cascanssunnsaser E E 11 Unpacking andassembling cicenwirerenrsaccenniwsisnncdtapamisonsandiccaattonssauatidacaaticatuianetes 11 installing th terminal siistia ienr tiae orere aieeaa aeria iaaa 14 Installing the antenna sericea a 15 E GING Gea E E E E E 18 Powering the EXPLORER 527 ciiccaces sd eewacasasieins sui edeucssaaaandvhaseesspassateea
13. A Technical specifications Item Specification Environmental conditions Operating temperature Storage temperature Relative humidity Rain Operational wind load Ice Vibration Operational Survival Unpackaged drop Shock survival Solar radiation Water amp Dust Air pressure transport 25 C to 55 C 13 F to 131 F 40 C to 80 C 40 F to 176 F 100 condensing at 40 C 104 F Up to 50 mm h 200 km h relative wind speed operational 25 mm ice non operational random 5 20 Hz 0 02 g sq Hz 20 150 Hz 3 dB oct 1 05 g random 5 20 Hz 0 05 g sq Hz 20 150 Hz 3 dB oct 1 7 g 0 5 m on concrete survival 20 g 11 ms half sine 1120 W m2 MIL SPEC 810E 505 3 IP 56 dust and water jet proof 4500 m AMSL Mil SPEC 810E 500 3 TT 98 123789 D 123 Appendix A Technical specifications Power input Connector pin out This drawing shows the pin out for the DC power connector Pin Function A GND B NC C D NC Specifications Item Specification DC input range 10 to 32 V DC 60 W Power consumption Standby mode 20 W Transmit mode 60 W Connector type Proprietary male connector with lock a Performance depends on a wide range of factors and actual usage SIM interface Specifications Item Specification Slot type Standard SIM card holder located behind a small SIM cover TT 98 123789 D 124
14. Apart from the numbers above the EXPLORER 527 uses the following dialing prefixes e 1 before the phone number will force the connection to use Standard Voice e 2 before the phone number will force the connection to use 3 1 kHz Audio e 31 before the phone number will hide the callers phone number to the recipient e 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e R is used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the EXPLORER 527 are described in the subsequent sections DZ The supplementary services are only available if they are provided by the Airtime Provider TT 98 123789 D Using a phone or fax machine 51 Chapter 4 Using the interfaces Handling waiting calls DB The phone must have an R key to be able to use these functions During a call if a second party attempts to make contact with you you will hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting indication For further information see When you receive a Call Waiting indication you have the following options
15. When the EXPLORER 527 is in stealth mode all lights and sounds are turned off You can still use the EXPLORER 527 and the display text is readable To enable or disable the use of stealth mode do as follows 2 Select SETTINGS gt STEALTH MODE Select one of the following e ENABLED e DISABLED gt Enabling stealth mode will not put the EXPLORER 527 into stealth mode it only enables the use of stealth mode To activate Stealth mode after enabling Stealth mode press C OK on the keypad To deactivate Stealth mode press C OK again Selecting the language You can change the language used in the display and in the web interface of the EXPLORER 527 Do as follows Select SETTINGS gt LANGUAGE and select the language you want to use The following languages are available TT 98 123789 D English French Spanish German Russian 36 Chapter 3 Using the display and keypad Restoring settings You can restore default values for the settings in the SETTINGS menu except the contrast setting The following settings are restored e Backlight e Audio indicators e Stealth mode e Interfaces enabled Note that all other settings are left unchanged To restore settings do as follows 1 Select SETTINGS gt RESTORE SETTINGS 2 Press OK Properties menu Viewing the GPS status The display can show the current GPS status To view the GPS status select PROPERTIES gt GPS STAT
16. a Cc notification of voice mail If the message is an SMS message you can go directly to the message list by pressing OK If the message is information of voice mail you can press OK or C to go back to the Main screen The yellow message indicator will stay on until you have collected your voice mail To hear your voice mail call the voice mail service number provided by your Airtime Provider To see the voice mail service number select PROPERTIES gt VOICE MATL NUMBER When alarms are issued in your EXPLORER 527 the display indicates the number of new alarms and the yellow 1 ALARM message indicator lights up PENDING See also e Display of alarm messages on page 115 Cc D D e List of alarms on page 116 e Alarm log on page 120 TT 98 123789 D 40 Chapter 3 Using the display and keypad Status information Status information in the display is normally shown in the lower line of the Main screen Examples of status information are READY REGISTERING and DATA Displaying ongoing transmission The display shows information on type and duration MB for calls and data sessions in progress e A64K Streaming session is displayed as 64K followed by the duration e a CS callis displayed as CALL followed by the duration and e Backgound data is displayed as DATA followed by MB Two lines are available in the display If more than two calls or sessions are active display of Streaming
17. call set up Note that if you selected Subscribed above this setting will not be used 6 Click Apply TT 98 123789 D Setting up the interfaces 91 Chapter 5 Using the web interface Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface If you are using the same APN for many interfaces it is easier to define it once and then simply select it for the relevant interfaces Also if you change the common APN at a later stage it is automatically updated for all interfaces where the Common setting is selected To set a common APN do as follows 1 Select SETTINGS gt Common Thrane amp Thrane BATTERY SIGNAL DO00000 oD sh COMMON INTERFACE SETTINGS HOME APN PHONE BOOK SIM default MESSAGES C Network assigned CALLS SETTINGS User defined BGAN INMARSAT COM USB Apply Cancel LAN Phone Fax Common 4 gt Done E T E inene Z 2 Select the source of the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 3 If your APN uses a password type in the user name and password provided from the Airtime Provider 4 Click Apply How to use the common APN
18. charged for the time you are connected A started Streaming session will stay active until you stop it TT 98 123789 D Using a computer 54 Chapter 4 Using the interfaces Using the LAN interface Before connecting to the LAN interface To connect to the LAN Local Area Network interface use a shielded cable mounted with an RJ 45 connector The LAN interface is configured as MDI X This means that if you are connecting your computer directly to the EXPLORER 527 you should use a straight cable If you are connecting a switch to the EXPLORER 527 use a crossed cable For specifications refer to LAN interface on page 126 For the LAN interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 Select Connect To gt Show All Connections fromthe Start menu 2 Double click Local Area Connection 3 Click Properties 4 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 2 x General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Br Prcvcsssccccccscesesesccnsvvssccssosscenscecsescesscecscosscoese
19. data has the highest priority then CS calls and then Background data Within these categories the oldest calls data sessions have the highest priority WARNING When the EXPLORER 527 is powered on stay clear of the antenna top A and sides The antenna emits radio frequency energy not only when a call or data session is in progress Always keep a minimum distance of 1 m from the antenna top and sides when the system is powered Request for action A request for action if it is not an alarm is shown in the lower line of the display This could be e g INSERT SIM or ENTER PIN When the text is a question press OK to accept What s next This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER 527 The following chapter Using the interfaces explains in detail how to set up and use each interface of the EXPLORER 527 TT 98 123789 D 41 Chapter 4 Using the interfaces In this chapter This chapter describes how to use the interfaces of the EXPLORER 527 For each connection type it describes how to connect cables and the necessary setup to establish a connection It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the data interfaces in Chapter 5 Using the web interface General Connecting to the antenna and to power For information on how to
20. e Getting started explains how to insert SIM card install the EXPLORER 527 and antenna connect cables start up the unit and enter the PIN It also contains a short guide to making the first call e Using the display and keypad contains an overview of the display menu system and explains how to use the menus e Using the interfaces goes through the basic setup and use of each interface e Using the web interface explains how to use the built in web interface of the EXPLORER 527 and describes the available menus and settings It also explains advanced setup of interfaces e Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update software It also describes and lists the alarm messages that may appear in the handset and gives information on where to get further help if necessary Typography In this manual typography is used as indicated below Bold is used for the following purposes e To emphasize words Example Enabling stealth mode will not put the EXPLORER 527 into stealth mode it only enables the use of stealth mode e To indicate what the user should select in the user interface Example Select SETTINGS gt LAN and click Enabled Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used for the following purposes e To indicate text appearing in the display Example
21. indicators 35 77 audio quality 45 backlight in display 35 76 barring calls 87 BGAN coverage 2 services 4 system overview 3 browser settings for web interface 60 C call log 34 76 clearing 100 TT 98 123789 D call type 45 calls barring 87 closed user group 90 forwarding 86 holding 52 line identification 89 making or receiving 49 missed received outgoing 34 69 redial 51 to the EXPLORER 527 50 view ongoing 65 view total usage 65 waiting indication 52 88 circuit breaker reconnecting 109 clearing call log 100 clearing usage counter 100 closed user group 90 common network settings 92 configuration exporting to file 99 import from file 100 LAN 80 connectors antenna 128 LAN 126 overview 18 Phone Fax 125 power 124 USB 127 contact information 108 contrast in display 35 76 coverage Inmarsat BGAN system 2 D dashboard 64 data advanced configuration 92 Profiles 101 Traffic Flow Templates 104 view ongoing sessions 65 view total usage 65 delivery items included 11 141 DHCP enable or disable for LAN 80 display backlight 35 76 contrast 35 76 menu drawing 28 navigating 31 overview of menus 27 short cuts 31 symbols 30 E error codes list with explanation emedy 116 Ethernet interface connecting 55 setting up 80 specifications 126 EXPLORER 527 getting to know 7 installing 14 specifications 121 type number ii export config
22. is unique within all TFTs associated with the PDP contexts that share the same PDP address Information of source destination type of service etc is combined in each packet filter in the TFT Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection will normally be sufficient However if you need to have a video conference you may need to use a Streaming connection in order to obtain a direct connection without interruptions Your Traffic Flow Template can define these priorities so that your connection automatically switches to Streaming e g when you have a video conference Defining the Traffic Flow Template To define a new template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates 2 Select which filters should apply to which Profiles The filters are defined in the Traffic flow filters list Refer to the next section 3 Click Apply TT 98 123789 D Administration 104 Chapter 5 Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates gt Traffic flow filters Dest Dest Source Source Type Prot Port Port Port Port No
23. message on page 72 An alarm is pending gt Click the icon to see a list of active alarms For explanations of the alarm messages see List of alarms on page 116 Note that the alarm icon will remain in the icon bar as long as the cause of the alarm is still present Navigating the web interface To expand a menu click the menu in the navigation pane To access status and settings click the relevant subject in the navigation pane or an icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location e To return to the Home window from anywhere in the system click Home either from the navigation pane or from the menu path below the icon bar TT 98 123789 D Introduction 62 Chapter 5 Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER 527 and the web interface is accessed you can enter the SIM PIN from the web interface Until you enter the PIN in you can only access the PROPERTIES window and upload software Access to all other parts of the web interface requires a PIN Thrane amp Thrane BATTERY SIGNAL 0000000 Please enter PIN HOME PIN ok PROPERTIES 4 gt Done EE T gg inene Z Type in the PIN and press OK If you enter a
24. page 34 If the problem persists contact your supplier 02900to Network failed The EXPLORER 527 does Restart the EXPLORER 527 02909 authentication not accept the network asa Ifthe problem persists valid BGAN network contact your supplier 03200to AVR failure Communication with an If the problem is recurrent 03209 external AVR processor is the EXPLORER 527 should not working be returned for repair Contact your supplier 03300to Antenna link There is no connection with 03309 down the antenna The reason may be one of the following 1 The cable is not 1 Check the cable and connected properly or the connectors the cable is defective Replace the cable if necessary 2 A processor in the 2 Contact your supplier antenna is faulty for repair of the antenna TT 98 123789 D 118 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 03400to HPA heat alarm The HPA in the antennais Switch off the system until 03409 overheated the HPA has cooled down Transmission from the Then restart the system antenna is not possible TT 98 123789 D 119 Chapter 6 Maintenance and troubleshooting Log files Diagnostic report When contacting your supplier for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and s
25. the EXPLORER 527 2 Remove the two screws on each side of the EXPLORER 527 where the brackets are to be attached as shown Keep the four screws 3 Use the screws that were removed in the previous step to attach two brackets to each side of the EXPLORER 527 as shown Use only the center circular hole in each bracket 4 Mount the unit on a surface using the oval holes in the mounting brackets Installing the antenna Important note The EXPLORER 527 is designed for use with the TT 3053A antenna only Do not use any other antenna with the EXPLORER 527 Placing the Antenna WARNING Avoid exposure to microwave radiation Keep a safe distance of minimum AY 1 meter 39 inches to the side and above the antenna Do not place the antenna close to interfering signal sources or receivers It is recommended that no other antennas be located within three meters of the TT 3053A antenna If other equipment is installed near the EXPLORER 527 it is recommended to operate all equipment simultaneously and verify there is no co interference A clear line of sight to the satellite is mandatory Preferably avoid all obstructions within three meters of the antenna Obstructions less than 15 cm 6 inches in diameter can be ignored beyond this distance If the antenna is being mounted on a vehicle it is important to ensure there is a clear line of site to the satellite s in all directions After the EXPLORER 527 is commissioned and oper
26. the number is in the phone book of the EXPLORER 527 you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 67 Simply dial 0 lt Short Dial gt Example To call entry number 4 in the phone book dial 04 Manual Dial To make a call dial 00 lt country code gt lt phone number gt Example To call Thrane amp Thrane in Denmark 45 39558800 dial 00 45 39558800 If there was an error establishing the connection the web interface and the display of the EXPLORER 527 show an error message Refer to the Troubleshooting Guide on page 113 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the EXPLORER 527 By default all devices connected to the Phone Fax interface will ring when one of the mobile subscriber numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 46 Information of missed calls is stored in the call log of the EXPLORER 527 You can view the call log with the display menu system or the web interface See Calls menu on page 34 or Viewing the lists of calls on page 69 TT 98 123789 D Using a phone or fax machine 49 Chapter 4 Using the interfaces Making a call to the EXPLORER 527 To make a call to a phone connected to the EXPLORER 527 dial 870 lt Mobile subscriber number gt e is th
27. to avoid drilling of holes you may use a magnetic mount installation kit For ordering information see Options and accessories on page 109 Three magnetic mounts each with an adhesive force of at least 420 N are used to secure the antenna Installation and use of the magnetic mount kit The Magnet Mount kit consists of 3 individual high intensity magnets with rubber coating Each magnet has a stainless steel M5 center bolt To use the magnetic mounts do as follows 1 First attach the magnets to the antenna The drainage holes at the buttom of the antenna must have a clearance of 10 mm above the base plane If the base plane is curved it may be necessary to place extra spacers to ensure the clearance of 10 mm There are 3 legs on the antenna where the magnets are placed Note the position of the rubber washers just below and above each leg the stainless steel washer above the upper rubber washer and the M5 protective nut on top Hex domed nut M5 washer Rubber washer Rubber washer High intensity magnet lt e 2 Place the antenna with magnets on the roof of the car Remember that the magnets only work on a metal roof TT 98 123789 D 17 Chapter 2 Getting started Detaching the antenna Grab the antenna near one of the magnets and lift it When one magnet is loose the other two are easy to break off In some situations the magnetic force may be so great that it is necessary to unscrew the ant
28. wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 23 If the PIN has already been accepted in the EXPLORER 527 or the PIN is disabled the web interface goes directly to the Home window at start up When the PIN is accepted the web interface opens the Home window and is ready for use 1 The PIN can only be disabled enabled by use of AT commands AT CLCK TT 98 123789 D Introduction 63 Chapter 5 Using the web interface The Home window Overview The Home window of the web interface contains a dashboard for control and inspection of ongoing communication and for viewing properties of the EXPLORER 527 The NETWORK section shows the name of the Airtime Provider if available on the SIM card Thrane amp Thrane SIGNAL HEEOO0 om ae HOME NETWORK SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 00 06 MESSAGES TERMINAL Standard voice outbound 00 00 05 CALLS Status 3 1 kHz audio inbound Data active 00 00 00 SETTINGS Satellite selection IOR 3 1 kHz audio outbound 00 00 00 PROPERTIES Unit serial number 05739357 Standard data 404 14 MB ADMINISTRATION Software version 1 06 build 1_50_03 1 Streaming 32 kbps 00 00 00 HELPDESK Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 SITE MAP IMEI number 35315000 0
29. 00031 1 Streaming 128 kbps 00 00 00 MAC address 00 11 CF 00 99 4F ONGOING DATA SESSIONS ONGOING CALLS Standard data 161 30 190 219 No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh Terminal properties The TERMINAL section of the Home window shows the following e Status The status of the EXPLORER 527 This field corresponds largely but not completely to the status information in the display Examples of status information are Ready Registering and Data e Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 93 Unit serial number The serial number of the total unit Software version The version of the software embedded in the EXPLORER 527 e Local IP address The local IP address of the EXPLORER 527 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 527 This is a unique number that identifies your EXPLORER 527 e MAC address of the EXPLORER 527 TT 98 123789 D The Home window 64 Chapter 5 Using the web interface Managing calls and data sessions Start stop a Streaming session on the LAN interface DB Before starting a Streaming session make sure you have set up a Streaming Profile and activated itin the SETTINGS gt LAN window To start or stop a Streaming session click the relevant link under STREAMING PROFILES ON LAN For information on se
30. 01400 to Satellite The EXPLORER 527 no Make sure the 01409 Signal Lost longer receives a signal EXPLORER 527 antenna has from the satellite a clear view to the satellite 01500 to SIM Card No SIM card is detectedin Insert SIM card 01509 Missing the SIM slot If the SIM card is already inserted try removing and reinserting it 01600 to SOS Calls Only The SIM card is not Enter the PIN and wait for 01609 accepted by the network network approval If the Only emergency calls are problem persists contact allowed your Airtime Provider TT 98 123789 D 117 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 01700 to Registration The EXPLORER 527 has not If the problem persists 01709 For Voice yet been allowed to register contact your Airtime Failed for voice services Circuit Provider Switched 01800to Registration The EXPLORER 527 has not If the problem persists 01809 For Data yet been allowed register contact your Airtime Failed for data services Packet Provider Switched 02000to Satellite The signal from the satellite Check the line of sight to 02009 Signal Weak is weak the satellite Be aware that window glass trees or even rain may reduce the signal level 02200to Ethernet Ethernet data session could See the display call log for 02209 Connection not be established the cause of the error Failed Refer to Calls menu on
31. 27 cannot power up The circuit breaker has cut out Push the circuit breaker back in and power up the EXPLORER 527 If the problem persists contact your supplier The Antenna indicator in the front panel lights red There is no connection with the antenna The reason may be one of the following 1 The cable is not connected properly or the cable is defective 2 A processor in the antenna is faulty 1 Check the cable and the connectors Replace the cable if necessary 2 Contact your supplier for repair of the antenna The display shows NSERT SIM The SIM card is not present Remove the SIM cover and insert the SIM card in the SIM slot according to the instructions in the section Inserting the SIM card on page 12 The SIM card is not inserted properly Remove the SIM card and re insert it according to the instructions in the section Inserting the SIM card on page 12 TT 98 123789 D 110 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The display shows The EXPLORER 527 is Make sure the view to the GPS satellites NO GPS unable to register on the is not blocked network because the GPS To obtain GPS fix the antenna should position is unknown be in a location with a clear view to as much of the sky as possible When the antenna has obtained GPS fix it can register on the BGAN network To see the GP
32. 3789 D Handling messages 72 Options for New message Chapter 5 Using the web interface incoming SMS messages S To see new messages click MESSAGES from the left navigation pane Besi des viewing the new messages you have a number of options for what to do with each message Click Read to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 74 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox D New messages cannot be deleted until they have been moved to the Inbox SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options TT 98 123789 D Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 74 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all me
33. 527 will not be able to register with the BGAN network TT 98 123789 D Setting up the interfaces 93 Chapter 5 Using the web interface Properties software upload and alarm list Viewing the properties of the EXPLORER 527 To view the properties of the EXPLORER 527 select PROPERTIES from the left menu Thrane amp Thrane ae oom OF St Local IP address 192 168 0 1 HOME IMEI number 353150000000311 PHONE BOOK SMS service center 870772001799 ESAE k Software version 1 06 build 1_50_03 1 CALLS Unit serial number 05739357 SETTINGS Main PCB number 00000P57006441200063 PROPERTIES MAC address 00 11 CF 00 99 4F Upload Alarm list ADMINISTRATION HELPDESK oft a Internet Ui jE e Fe S The PROPERTIES window shows e Local IP address The local IP address of the EXPLORER 527 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 527 This is a unique number that identifies your EXPLORER 527 e SMS service center A number used to identify the SMS service center used by your EXPLORER 527 to send and receive SMS messages e Mobile subscriber numbers if available on SIM card The numbers to use for Standard Voice 3 1 kHz Audio and data connection when calling the EXPLORER 527 e Software version The version of the software embedded in the EXPLORER 527 Unit serial number The serial number of the total unit e Main
34. ALLS 3 1 KHZ AUDIO SETTINGS USB M Call waiting enabled LAN DATA Phone Fax I Call waiting enabled Call forward Apply Cancel Call barring Please note that some active call forward call barring or call waiting settings Call waiting may prevent other call forward call barring or call waiting settings from being activated Line identification Closed user group a C O E nenet y Click OK next to Read current settings to make sure the window is updated For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data on the Phone Fax interface Click Apply TT 98 123789 D Setting up the interfaces 88 Chapter 5 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone Fax interface Do as follows 1 Select Settings gt Phone Fax gt Line identification from the left navigation pane Thrane amp Thrane oo omm OF se CALLING LINE IDENTIFICATION HOME M Show my number Apply Cancel PHONE BOOK MESSAGES CALLS SETTINGS USB LAN Phone Fax Call forward Call barring Call waiting Line identification Closed user group ae a Mrrrrrr CU CCU e SSS S 2 Select Show my number and click Apply TT 98 123789 D Setting up the interfaces 89 Chapter 5 Using the web interface Closed user group Your s
35. Appendix A Technical specifications Phone Fax interface Front panel connector pin out The pin out for the Phone Fax connector in the front panel is as follows RJ 11 Connector Pin Function 1234 TTI 1 NC 2 Tip 3 Ring Female Receptacle 4 NC Rear panel connector pin out The pin out for the Phone Fax connector in the connector panel is as follows RJ 11 Connector Pin Fme 123456 ETEA 1 NC 2 NC 3 Tip Female Receptacle 4 Ring 5 NC 6 NC Specifications Item Specification Number of connectors 2 one in the front panel and one in the connector panel Note that only one of them can be connected at a time Connector type RJ 11 female Impedance 180 Q 750 2 150 nF Max cable length 100 m 80 Q Max units connected One unit TT 98 123789 D 125 LAN interface Connector pin out Appendix A Technical specifications The pin out for the LAN connector is as follows RJ 45 Connector Pin Function 12385678 1 Rx 2 Rx 3 Ix 4 NC Female Receptacle 5 NC 6 Tx 7 NC 8 NC Specifications Item Specification Connector type RJ 45 female MDI X IEEE 802 3 10 100BaseT with lock Standard ISO IEC 8877 1992 and IEEE 802 3 1998 Edition Max data rate 10 100 Mbps Max cable
36. Apply Cancel HELPDESK SITE MAP Otten Setting the display backlight and contrast To set the display backlight and contrast do as follows 1 Inthe Backlight section of the SETTINGS window set the timing The Timed period is the period of time the light will stay on after the last key is pressed 2 Set the level of the backlight with the Set level scroll bar 3 Inthe Contrast section click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature TT 98 123789 D EXPLORER 527 settings 76 Chapter 5 Using the web interface The contrast of the display changes with the temperature The EXPLORER 527 can automatically adjust the contrast to compensate for these variations 4 If you want to set the contrast manually set the contrast level with the Set level scroll bar 5 Click Apply Turning audio indicators on or off The EXPLORER 527 has audio indicators for different events or situations To enable or disable these audio indicators do as follows 1 Inthe Audio indicators section of the SETTINGS window turn the audio indicators on or off using the radio buttons e Messages The Message indicator is a sound indicating that a message has arrived e Alarm The Alarm indicator is a sound indicating that an alarm is issued An alarm is issued if the EXPLORER 527 detects an error that requires your action 2 Click Apply Enabling activation of stealth mod
37. Area Network A system that links together electronic office equipment such as computers and word processors and forms a network within an office or building Media Access Control A hardware address that uniquely identifies each node of a network Medium Dependent Interface An MDI X for MDI crossover is a version of MDI that enables connection between like devices MDI ports connect to MDI X ports via straight through cabling MDI to MDI and MDIX to MDIX connections use crossover cabling Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Not Connected Printed Circuit Board Personal Digital Assistant A lightweight hand held usually pen based computer used as a personal organizer Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access 139 POR PUK RDI SAS SDU SIM Streaming TFT VPN TT 98 123789 D Glossary Pacific Ocean Region PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Restricted Digital Information Satellite Access Statio
38. Audio only This will mean that if an incoming Standard Voice call is received the Phone Fax interface will not ring Selecting the default outgoing call type To select the default call type for outgoing calls first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 56 Then do as follows 1 Access the web interface For further information see The web interface on page 59 2 Select SETTINGS gt Phone Fax 3 At Outgoing calls select Standard or 3 1 kHz Audio Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows To use Standard Voice for the call dial 1 before the number e To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voice dial 1 0045 39558800 Note 4 This will not change the default call type only the type used for the ongoing call TT 98 123789 D Using a phone or fax machine 45 Chapter 4 Using the interfaces Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the EXPLORER 527 can select whether to use 3 1 kHz Audio or Standard Voice simply by using one of the two phone numbers D The call type you are using must be selected
39. ER 527 with antenna and connected peripherals the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your EXPLORER 527 and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc ea Packet Switched Network i J NN E3 ee Satellite ae FA se IP Router PC TT 3053A antenna Fd i a Y Satellite Access Station a SAS EXPLORER 527 g amp aS Circuit Switched Network Standard phone Fax machine Switch Voice and ISDN TT 98 123789 D 3 Chapter 1 Introduction The BGAN services Supported services The services currently supported by BGAN comprise e A Packet Switched connection to the Internet e A Circuit Switched Dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Cir
40. Getting started Inserting the SIM card The SIM card is provided by your Airtime Provider To access the SIM slot you need to remove the small SIM cover on the side of the EXPLORER 527 Do as follows 1 Use a screwdriver to loosen the two screws that hold the SIM cover 2 Remove the SIM cover from the EXPLORER 527 3 Insert the SIM card into the SIM slot Make sure the SIM card is positioned as shown on the label in the SIM slot 4 Press gently until it clicks 5 Slide the lock to close the SIM slot 6 Reinsert the SIM cover and secure it with the two screws TT 98 123789 D 12 Chapter 2 Getting started Removing the SIM card DBD When the SIM card is removed you cannot use the display menu system nor make calls or start data sessions Only emergency calls are allowed and only if permitted by the network If you have an administrator user name and password you can upload software using the web interface without inserting the SIM card For further information see Uploading software on page 95 Remove the SIM card as follows To access the SIM slot you need to remove the SIM cover on the side of the EXPLORER 527 Do as follows 1 Use a screwdriver to loosen the two screws that hold the SIM cover 2 Remove the SIM cover from the EXPLORER 527 1 Slide the lock aside to open the SIM slot as shown 2 Gently press the SIM card and let it pop out of the slot 3 Remove the SIM card
41. ING PROFILES ON LAN No streaming profiles defined Refresh Standard voice outbound 00 00 05 3 1 kHz audio inbound 00 00 00 3 1 kHz audio outbound 00 00 00 Standard data 404 14 MB Streaming 32 kbps 00 00 00 Streaming 64 kbps 00 00 00 Streaming 128 kbps 00 00 00 ONGOING CALLS No active calls TT 98 123789 D Introduction 61 Chapter 5 Using the web interface e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows the signal strength e The icon bar shows an icon for each interface that is enabled It also shows icons for new SMS messages and for active alarms when relevant For explanations of the icons see the next section Icons in the icon bar e The menu path shows the path through the menu system to the current page shown in the contents section The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation Phone Fax interface is on LAN interface is on USB service interface is on MIESTA A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a
42. If you want to Do as follows Clear the current call Press R 1 within the time out period and accept the waiting call Hold the current call Press R 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call Press R 0 within the time out period Holding a call DB The phone must have an R key to be able to use these functions During a call you may place the initial call on hold while another call is made If you want to Do as follows Place a call on hold Press R 2 Place the existing call on hold and establish a Press R and dial the second phone number new call followed by Shuttle between the two calls Press R 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting Clear the held call if no waiting call exists Press R 0 Clear an active call and return to the held call Press R 1 Note that this is only possible if no waiting call exists TT 98 123789 D Using a phone or fax machine 52 Chapter 4 Using the interfaces Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message T
43. N gt Port forwarding in the left navigation pane ale ie OD tm ane nno0000 E PORT FORWARDING HOME PHONE BOOK Enabled Disabled MESSAGES ACTIVE INCOMING PORT DESTINATION IP DESTINATION PORT CALLS xI SETTINGS Port forwarding Phone Fax Common Satellite selection PROPERTIES ADMINISTRATION AOA OA ps fo fo fo fo fo fo fo E fo bo HELPDESK SITE MAP Internet Select Enabled to globally enable port forwarding Type in the port number of the Incoming port Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 Type in the Destination port number Repeat step 3 to step 5 to set up port forwarding to additional servers In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the external IP address of the EXPLORER 527 TT 98 123789 D Setting up the interfaces 83 Chapter 5 Using the web interface Configuring the Phone Fax settings Do as follows 1 Select SETTINGS gt Phone Fax from the left navigation pane Thrane amp Thrane SIGNAL DO00000 oD ns INTERFACE STATUS HOME Phone Fax interface Enabled Disabled PHONE BOOK Incoming calls M Standard M 3 1 kHz Audio MESSAGES Outgoing calls ce C i CALLS going Standard 3 1 kHz Audio SETTING
44. OFT ARE N OFF ALARM LIST ae ENABLED ON DISABLED OFF UNIT SER NO MAIN PCB NO PSM PCB NO MAC The next section shows an overview of the start up sequence before entering the menu system The menus are further described in the following sections of this chapter TT 98 123789 D 28 Chapter 3 Using the display and keypad Display during start up Start up sequence After power on you are asked for a PIN ENTER PIN i CANCEL OK When you have entered the correct PIN the display shows the Main screen While the antenna is attempting to connect to the BGAN network the Main screen shows the progress as follows e SEARCHING The EXPLORER 527 is searching for the network operator e REGISTERING The EXPLORER 527 is registering itself on the BGAN network If the GPS position has not yet been acquired at this point the display will show NO GPS For further information see the Troubleshooting Guide on page 111 e READY The EXPLORER 527 is registered on the network and is ready to go online If a computer is already connected the display will show DATA instead of READY Main screen The Main screen is shown after passing the PIN screen and anytime you leave the menu system The Main screen shows the most important status of the EXPLORER 527 such as signal strength and general status The Main screen also shows icons for any amp S amp interfaces that are turned on In this case the Pho
45. PCB number The number of the Main PCB in the EXPLORER 527 e MAC address of the EXPLORER 527 TT 98 123789 D Properties software upload and alarm list 94 Chapter 5 Using the web interface Uploading software You can upload software to the EXPLORER 527 without entering the PIN However if the PIN is not entered you must enter the Administration user name and password To upload software to the EXPLORER 527 do as follows l 2 Acquire the new software version from Thrane amp Thrane and save it on your computer In the web interface select PROPERTIES from the left navigation pane The Software version field shows the current software version Click Upload from the left navigation pane If you have not entered the PIN at start up you are prompted for an Administration user name and password If required type in the Administration user name and password and click Logon The default user nameis admin and the default password is 1234 Thrane amp Thrane BATTERY SIGNAL 0000000 HOME SOFTWARE UPLOAD PROPERTIES Browse Upload Upload 5 Please remember to log off after use Logoff poe ST Bre z Click Browse Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes gt When upload is done your EXPLORER 527 automatically restarts with the new software TT 98 123789 D Properties software upload and
46. PLORER 527 to another EXPLORER 527 dial 00870 lt Mobile subscriber number gt Receiving a call To be able to receive a call the phone must be connected to one of the Phone Fax connectors on the EXPLORER 527 You can see unanswered calls in the CALLS menu of the display and the web interface TT 98 123789 D 24 Chapter 2 Getting started Making the first data connection LAN Before connecting to the LAN interface For the LAN Local Area Network interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 From the Start menu select Connect To gt Show All Connections 2 Double click Local Area Connection and click Properties 3 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 9 IF address subnet mask Default gateway Alternate DNS semer TT 98 123789 D 25 Chapter 2 Getting started Connecting to the LAN interface Do as follows 1 Connect a LAN cable to the network interface of your computer A suitable cable is included in the delivery Connect the other end of the cable to the LAN connector marked LAN in the connector panel of the EXPLORER 527 Start up the EXPLORER 527 as described earlier in this cha
47. Problem Possible Cause Remedy A USB connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to USB service interface on page 127 The Thrane amp Thrane EXPLORER USB driver is not installed Install the driver as described in First time setup of USB on page 57 The USB connection uses a wrong COM port Make sure the connection uses the COM port to which the Thrane amp Thrane EXPLORER USB driver is assigned In Windows XP open your dial up connection and select Properties Under Connect using check that Thrane amp Thrane EXPLORER port 1 or Thrane amp Thrane EXPLORER port 2 is selected The Administrator password does not work Someone has changed the Administrator password If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 98 TT 98 123789 D 114 Chapter 6 Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs The EXPLORER 527 has different means of status signaling to help you find the cause of a problem e
48. Range Range Range To From Eval Prec Source Address Subnet Mask Index Filter 1 J Filter 2 Filter 3 Filter 4 Filter 5 Filter 6 goon OONN Filter ooon OON ooon OON Filter 8 Filter 9 Hooodogdaoon TU UU UU UU oe Pea TU UU UU UU oo Pea TOU Oo ooo Filter 10 Internet Then fill in the details for each traffic flow filter as described below 2 Type in an Evaluation Precedence Index in the Eval Prec Index column DZ This field is mandatory Each filter must have a different Evaluation Precedence Index 3 Fill in one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask Protocol number Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your EXPLORER 527 terminal Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the Traffic Flow Template refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 4 Click Apply at the bottom of the window The new settings are included if you select the filter in the Traffic flow template window TT 98 123789 D Administration 105 Chapter 5 Using the web interface Help desk and diagnostic report Accessing the Help desk I
49. S Apply Cancel USB LAN Phone Fax Call forward Call barring Call waiting Line identification Closed user group Done LT fi tnternet 3 2 Select Enabled or Disabled to enable disable the Phone Fax interface 3 Set the voice quality for incoming and outgoing calls Voice quality is described in more detail in Selecting the call type on page 45 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected quality will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio D You can override the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 45 4 Click Apply TT 98 123789 D Setting up the interfaces 84 Chapter 5 Using the web interface Setting up supplementary services Overview The EXPLORER 527 supports a number of supplementary services DMZ The EXPLORER 527 must be registered on the BGAN network before you can set up supplementary services in the web interface I
50. S status enter the menu system and select PROPERTIES gt GPS STATUS The display shows The BGAN network is only EMERGENCY available for emergency ONLY calls The reason may be one of the following 1 Your Airtime subscription 1 Check your subscription with the has expired Airtime Provider 2 You are using the wrong 2 Check that your SIM card is valid for SIM card communication on the BGAN network The display shows The EXPLORER 527 cannot Check that your SIM card is valid for NOT REGISTERED register on the BGAN network communication on the BGAN network Check your subscription with the Airtime Provider The EXPLORER 527 cannot obtain its position using GPS There is no GPS signal or the signal is weak If the EXPLORER 527 has not been used recently within the same location it can take up to 10 minutes to obtain the GPS position Check the GPS status in the display or the web interface To obtain GPS fix the antenna should be in a location with a clear view to as much of the sky as possible When the antenna has obtained GPS fix it can register on the BGAN network No signal or weak signal from the BGAN satellite The view to the satellite is blocked Make sure the EXPLORER 527 antenna has a clear view to the satellite Be aware that trees or even rain may reduce the signal level TT 98 123789 D 111 Chapter 6 Maintenance and troubleshooting
51. SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting a common APN on page 92 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 9 If your APN uses a password type in the user name and password provided from the Airtime Provider TT 98 123789 D Setting up the interfaces 81 Chapter 5 Using the web interface 10 Select the Primary Profile PROFILES Primary Streaming 32 Secondary PROFILE CIDS Profile Standard Apply Cancel Changes to profiles on the LAN interface applied above or on Administration pages will only take effect after re activating already activated profiles Activate Select a Profile from the Primary scroll list This Profile is used by the LAN interface as a first choice when possible There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles If you have selected a Streaming connection as your Primary Profile the LAN interface will be running a Streaming connection until you select another Profile or disconnect the interface However if you select one or more Secondary Profiles you can se
52. TTERY aan ooo 2 EH Please enter administration username and password HOME ADMINISTRATOR LOGON PHONE BOOK User name admin MESSAGES Password Jooes CALLS ener SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Forgot administrator password eyo titer In software version 1 07 and greater if you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the window For further information see the next section Resetting the Administrator password 3 Click Logon The Administration window is now updated to let you change the user name and password Save load a configuration or log off Administration TT 98 123789 D Administration 97 Chapter 5 Using the web interface Resetting the Administrator password DB This feature is only available in software version 1 07 and greater If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON window see the previous section Thrane amp Thrane BATTERY SIGNAL 0000000 oD ah BT Cin HOME RESET ADMINISTRATOR PASSWORD PHONE BOOK Resetcode MESSAGES _Reset Cancel CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP ofl CC 3 Type in the reset code obtained from your sup
53. TTINGS menu expands 2 Under SETTINGS in the left navigation pane select the interface you want to enable or disable 3 At the top of the window select Enabled or Disabled 4 Click Apply Description of data settings Introduction There are several data parameters that can be set up in the web interface This section gives an overview of these parameters APN Access Point Name The APN is used by the EXPLORER 527 user to establish the connection to the required destination network This means that the EXPLORER 527 must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on the SIM card Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header TT 98 123789 D Setting up the interfaces 78 Chapter 5 Using the web interface information leaving more bandwidth for the actual payload However if the environment is noisy the system will h
54. US The GPS status screen can vary depending on the situation e If the GPS position has not yet been obtained the display shows the status of ACQUIRING GPS each of the 16 GPS satellites as follows ORONO e Ifthe GPS position is known the display shows the GPS position and whether it is a 2 dimensional or 3 dimensional position 2D fix or 3D fix N 55 48 E 12 37 3D FIX TT 98 123789 D 37 Chapter 3 Using the display and keypad In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS ACQUIRED This means that the GPS position is received but the user is not allowed to see it This also applies if the EXPLORER 527 is not yet registered on the BGAN network a CO S amp S but the GPS position is received Viewing terminal properties You can view properties of the EXPLORER 527 such as IP address hardware numbers software version and IMEI number When contacting Support please include these numbers To view the properties select PROPERTIES gt TERMINAL and select one of the following options e IP ADDRESS to see the IP address of the EXPLORER 527 This IP address is used to access the web interface of the EXPLORER 527 The web interface is a built in web server used to configure and set up the EXPLORER 527 For further information on the web interface see Using the web interface on page 59 HARD
55. V x gt ve V x USER MANUAL TT 3712A EXPLORER 527 Document number TT 98 123789 D Release date 27 February 2007 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S Copyright 2007 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e EXPLORER is a trademark of Thrane amp Thrane A S e Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries e Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc e Inmarsat s product names are either trademarks or registered trademarks of Inmarsat e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company Addresses www thrane com Denmark Denmark Norway Thrane amp Thrane A S Thrane amp Thrane Aalborg A S Thrane amp Thrane Norge A S Lundtoftegardsvej 93 D Porsvej 2 Bergerveien 12 DK 2800 Kgs Lyngby DK 9200 Aalborg SV PO Box 91 Denmark Denmark 1375 Billingstad T 45 39 55 88 00 T 45 39 55 88 00 norway F 45 39 55 88 88 F 45 96 34 61 01 T 47 67 24 47 00 F 47 67 24 43 10 USA China Thrane amp Thrane Inc Thrane amp Thrane Shanghai 509 Viking Drive Suites K Land M Representative Office Vi
56. WARE to see the serial number PCB numbers and MAC address of your EXPLORER 527 e SOFTWARE to see the software version of the EXPLORER 527 IMEI to see the IMEI number International Mobile Equipment Identity of the EXPLORER 527 This is the unique mobile equipment number that identifies your EXPLORER 527 The IMEI number is also printed on the serial number label at the back of the terminal Viewing mobile subscriber numbers If available on the SIM card the MOBILE NUMBERS menu lists the mobile subscriber number to use when calling the EXPLORER 527 To view the mobile subscriber number select PROPERTIES gt MOBILE NUMBERS If the mobile number is not available the display reads NO INFORMATION AVAILABLE Viewing the voice mail number The EXPLORER 527 informs you of any incoming voice mail through the display and through the web interface The voice mail number is the number you call to hear your incoming voice mail If itis available on the SIM card the PROPERTIES menu shows the voice mail number TT 98 123789 D 38 Chapter 3 Using the display and keypad To view the voice mail number select PROPERTIES gt VOICE MAIL NUMBER If the voice mail number is not available the display reads NO INFORMATION AVAILABLE Alarm list If an error is present in the system an alarm will be issued For information on how new alarms are presented see Dis
57. able to set up the EXPLORER 527 check status read and send SMS messages use the phone book and much more The following chapter Maintenance and troubleshooting provides guidelines for troubleshooting and for general maintenance TT 98 123789 D What s next 107 Chapter 6 Maintenance and troubleshooting In this chapter This chapter gives guidelines for troubleshooting and for general maintenance It also provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the information required to solve your problem you may want to contact your Airtime Provider or your supplier Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the display menu system or the web interface of your EXPLORER 527 and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number EXPLORER 527 support If you need assistance with problems caused by the EXPLORER 527 please call the supplier of your EXPLORER 527 system TT 98 123789 D 108 Chapter 6 Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER 527 select PROPERTIES in the web interface or in the display menus and see S
58. active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated incoming calls For each call type select Enabled next to the situation s in which you want to forward Next to the enabled items type in the phone number you want to forward the call to 4 If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 5 Click Apply TT 98 123789 D Setting up the interfaces 86 Call barring Chapter 5 Using the web interface You can bar incoming and or outgoing calls to and from the EXPLORER 527 Do as follows l Select Settings gt Phone Fax gt Call barring from the left navigation pane Thrane amp Thrane a oo OF Fe HOME Read current settings ok PHONE BOOK STANDARD OICE MESSAGES CALLS I Bar all outgoing calls SETTINGS V Bar outgoing international calls except to home country USB I Bar all incoming calls LAN I Bar all incoming calls when roaming outside the home country Phone Fax 3 1 KHZ AUDIO Call forward 3 IV Bar all outgoing calls Call barring Bar outgoing international calls except to home country Call waiting I Bar all incoming calls Line identification I Bar all incoming calls when roaming outside the home country
59. alarm list 95 Chapter 5 Using the web interface Viewing the Alarm List When an alarm is issued the web interface shows an alarm icon uN in the icon bar To view the Alarm list click the alarm icon from the icon bar at the top of the web interface or select Properties gt Alarm list from the left navigation pane mew m OF ees GE A First reported ID Severity Count Text HOME PHONE BOOK Fri Jan 20 12 43 50 2006 00283 0 ALARM 1 Ethernet module error MESSAGES CALLS SETTINGS PROPERTIES Upload Alarm list ADMINISTRATION HELPDESK The Alarm list window shows a detailed list of active alarms including the time of the first occurrence ID and severity of the alarm message number of occurrences and a short text describing the error For more information on the alarm messages refer to Alarm messages on page 115 If you need to report the alarms for service purposes make sure you include the complete ID number This number is used by service personnel to uniquely identify an alarm TT 98 123789 D Properties software upload and alarm list 96 Chapter 5 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane BA
60. arting or stopping a Streaming session To start or stop a Streaming session on the LAN interface do as follows 1 Select CONNECT 2 Select the Streaming Profile you want to start or stop The list only shows Profiles that have been selected for the LAN interface For information on how to set up the LAN interface see Configuring the LAN interface on page 80 3 Select START or STOP and confirm WEW When running a Streaming session you are charged for the time you are connected An active Streaming session will stay active until you stop it You can also start stop Streaming sessions using the web interface For further information see Setting up and activating a Streaming connection on page 54 TT 98 123789 D 33 Chapter 3 Using the display and keypad Calls menu To see a list of calls or data sessions do as follows 1 Select CALLS 2 Select one of the following e MISSED to see a list of incoming calls that were not answered e RECEIVED to see a list of incoming calls that were answered e OUTGOING to see a list of outgoing calls or data sessions 3 Select a call from the list to see details such as time date and phone number If there was an error the call log shows the cause of the error when possible When there are more than 100 calls in the list the oldest calls are automatically deleted to make room for new calls If you need to preserve the call log you can export it to a file using the built in web inte
61. aseenautanteess 21 Entenng the SIM PIN gcc 2edacscshunnesaeapeeconcoibneeesenptetenceu esis ea cet tiecaauete epesenetuteenenes 22 Making the firstcall seese eaaeo eR REEE AREE ERRE 23 Making the first data connection LAN ccccccsscsssesessesceesssesseeeessesessseeseeeenees 25 What SEX cecsisssniiissene iroonia a ea E E Ea Ea 26 Using the display and keypad In this chapt r sinaia eraio aaeeea E eraa EE Ea E ea E R E 27 Meni OUND coccinea stotonke ekina SEKIEN st DAAE EEE EA ESE EET E A 27 Display during Start UD ctaigvececassneeceesaracoinib eixetees acniaie exces a eiA aE 29 Display SYmMDolS nesis E aaa a aai 30 Navigating the display and keypad ssc lt casssicecesashncecdsssnsesevasasacavesomecsesobnsescsnawesnezesoae 31 EE E E EE E 32 Messages MENU cirssseisroranirssanein aa eea ir e A E EEA TiS E 32 Connect MENU si ssasickdccenssisniaaashiksesiossnhawadnnbiiedeaepesn er NEKATERE ERRELE EA ENRERE EE 33 Calls Men p25 2sc eedceesscesesisasqanemuy tn ntasetuceeavauvvaenetssaceeoee es A E EE 34 V Chapter 4 Chapter 5 TT 98 123789 D Contents Settings mMenu cerren successes E 34 Properties MEMU cxisnsvnscannsissaaatashsninconveueatn reae cute EEE EN REARS 37 Help desk sea E E ERNE ESace eee 39 Dynamic information in the display cecicevsstvecrancandsssstecensoancanacancdhatasheuctasiicaavatomaas 40 Whats EXI sasear anaa ae candied aa aa E a aeaaee Ea AEE 4l Using the interfaces In this chapter eee nee oor ene Ne se eat
62. ational it is recommended that the signal strength be checked while the vehicle is slowly driven in a 360 circle The signal strength should not vary significantly or be degraded in any particular direction TT 98 123789 D 15 Chapter 2 Getting started Direct mounting e g on the roof of a car The antenna may be mounted directly on the roof of your car using three M5 bolts and rubber washers This solution requires that you drill three holes in the roof of the car Mounting accessories are included with each antenna 6 M5 Rubber Washers 3 M5 Stainless Steel Washer and 6 Spacers 10 mm Note that the bolt and nut are not included because the required dimensions may vary depending on the place of installation M5 bolt Not included 7M5 washer Rubber washer Z Rubber washer Spacer min 10 mm _ MS5 nut er Not included When mounting the antenna on a flat surface use 3 Stainless Steel M5 bolts of suitable length not supplied in the kit Note the individual position of washers and spacers The drainage holes at the buttom of the antenna must have a clearance of 10 mm above the base plane Use 3 Spacers to lift the antenna If the base plane is curved it may be necessary to place extra spacers to ensure the clearance of 10 mm Alternatively you may use the magnetic mount kit described in the next section TT 98 123789 D 16 Chapter 2 Getting started Magnetic mount For temporary use or
63. atsel 78 Description of data settings esseseeseesessesseseesessessesessessessesessesseseesesseseesesseseesesses 78 Configuring the LAN interface cccscsssssccsccesscesecesecsessseseceeeceseceseceeseseeeseeneeees 80 Configuring the Phone Fax settings cccsccssecsessessceeseeseeseceeecesecsseseceeeeseeeneeees 84 Setting up supplementary services esssessessesessesessesseseesesresesseseesesseseesensessesessesse 85 Setting a c mmon APN sirarite iena asiaa nireti senedi ias 92 Selecting the preferred BGAN satellite 00 eesessesseeseeeeceseessesecessseeeeseeeeeeees 93 Properties software upload and alarm list ccccessessseseteeeeeeeeeeees 94 Viewing the properties of the EXPLORER 527 c csssssssccesceseceseeseeeseeseesseeeeeees 94 Uploading SoftWare sins nesses erent dese ennenicise easnaeasqsata canaanaveadeatetacie Aiaia 95 Viewing the Alarm LIST vcncnevexessnsnseencatenummanieticanseaetvioossceenannetonmacedeeceammenenet 96 Administration pete cenett ee tccecetae ean eien oeeee 97 Accessing the administration settings c ccsccsscssseessessssseceeseseeseeseceeseesseeseceneess 97 MISTING ao E E E EEA 101 Using a Traffic Flow Template csscecsssstassccessessacesessnnsanesneseveceantnekeansesesdernmnncexennes 104 Help desk and diagnostic report 00 0 eccsesesesseecseeeeceesecseseseeeceeseeeeeees 106 vii Contents Accessing the Helpdesk ccvcunnsasnenceetecesantuneceennpncecoonceeenanieee
64. ave to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise Primary and secondary Profiles A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission DZ If you have selected more than one Profile one primary and one or more secondary Profiles for an interface you must define a Traffic Flow Template before you can establish a valid connection In the EXPLORER 527 you need an Administrator password to define Profiles and Traffic Flow Templates NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the EXPLORER 527 makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected to the LAN interface of the EXPLORER 527 it is necessary to use a switch as the EXPLORER 527 only has one LAN connector If more than one user is c
65. center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the window The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails DZ The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane TT 98 123789 D Handling messages 75 Chapter 5 Using the web interface EXPLORER 527 settings Accessing the EXPLORER 527 settings Select SETTINGS from the left navigation pane The SETTINGS window contains the local settings of the EXPLORER 527 The next sections describe these settings Thrane amp Thrane SIGNAL 0000000 oD we BACKLIGHT Timed fio Seconds zj Set level HOME PHONE BOOK MESSAGES CALLS CONTRAST SETTINGS Automatic USB Set level LAN AUDIO INDICATORS Phone Fax Messages on C off Common Alarm on C off Satellite selection STEALTH MODE PROPERTIES Stealth Enable Disable ADMINISTRATION
66. computer Select Install the software automatically and click Next If you get a warning that the software has not passed Windows logo testing you can safely click Continue Anyway Click Finish when the installation is complete When you finish the wizard the Thrane amp Thrane EXPLORER USB driver is installed TT 98 123789 D Using a computer 57 Chapter 4 Using the interfaces To verify that the installation was successful display the list of modems on your computer for details refer to the documentation for your operating system Two new ports Thrane amp Thrane EXPLORER port 1 and Thrane amp Thrane EXPLORER port 2 should now be displayed in the list The two new COM ports are now ready for use Connecting to If yo the USB service interface u are connecting your computer to the USB service interface for the first time see First time setup of USB on page 57 To connect to the USB service interface do as follows l 2 If co Power on your computer Connect the USB cable to the USB port of your computer Connect the other end of the cable to the USB connector marked USB on the rear panel of the EXPLORER 527 Power on the EXPLORER 527 as described in Getting started on page Il Start up your terminal program You can now start an AT shell and communicate with the EXPLORER 527 using AT commands For information on supported AT commands see AT commands on page 131 nnection fails refer to t
67. connect to the antenna and to power refer to Connecting the antenna and Connecting to power on page 20 Tools for setup and use Display and keypad The display and keypad can be used for simple setup but for enhanced use and for configuration of interfaces you need to connect a computer PC laptop or similar For information on the display menu system see Using the display and keypad on page 27 web interface With a computer and a browser you can use the built in web interface to set up and control the EXPLORER 527 For information on how to use the web interface see Using the web interface on page 59 TT 98 123789 D In this chapter 42 Services and interfaces Chapter 4 Using the interfaces A variety of services can be accessed from different interfaces on the EXPLORER 527 The following table shows the possible combinations of services and interfaces and which types of equipment can be used Circuit Switched Connection Packet Switched Connection Interface on the EXPLORER 527 SMS Service Display Phone Fax LAN Keypad Analog telephone 3 1 kHz Audio G3 Fax machine Standard Voice Analog telephone Data Computer with analog modem Data Computer with multi user Switch Hub Computer Data single user Computer View only TT 98 123789 D General 43 Chapter 4 Using the interfaces Enabling or disabling an interface Overview By d efault all interfaces ar
68. cribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Delivery of erroneous Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed I Subscribed zj SDUs Transfer delay ms 0 0 0 0 0 o o Traffic handling Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed priority Apply Cancel of TT internet 4 2 Inoneofthe User defined columns fillin the top field with the name of your Profile 3 Inthe Traffic class row of your new Profile select a class from the drop down list For best performance choose the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select one of the following e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing e Streaming is real time one way communication It is primarily used for video and audio e Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines TT 98 123789 D Administration 102 Chapter 5 Using the web interface e Background is used for
69. ctivate AT CGATT PS attach or detach AT CGCLASS GPRS mobile station class AT CGCMOD PDP context modify AT CGDATA Enter data state AT CGDCONT Define PDP context AT CGDSCONT Define secondary PDP context AT CGEQMIN 3G quality of service profile minimum acceptable AT CGEQNEG 3G quality of service profile negotiated AT CGEQREQ 3G quality of service profile requested AT CGEREP Packet domain event reporting AT CGMI Request manufacturer identification AT CGMM Request model identification AT CGMR Request revision identification AT CGPADDR Show PDP address AT CGQMIN Quality of service profile minimum acceptable TT 98 123789 D 133 Appendix B AT commands Command Function AT CGQRE Quality of service profile requested AT CGREG GPRS network registration status AT CGSMS Select service for MO SMS messages AT CGSN Request product serial number identification AT CGTFT Traffic flow template AT CHLD Call related supplementary services AT CHUP Hang up call AT CIM Request International Mobile Subscriber Identity AT CIND Indicator control AT CLAC List all available AT commands AT CLCC List current calls AT CLCK Facility lock AT CLIP Calling line identification presentation AT CLIR Calling line identificati
70. cuit switched dialed service Two types of circuit switched connection are available e Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff e 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax analog modem or ISDN speech G4 fax or 64 kbps UDI RDI data The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages Supplementary services The BGAN system also supports the following supplementary services e Call hold e Call waiting e Call forwarding e Voice mail e Call barring e Line identification TT 98 123789 D 4 Chapter 1 Introduction Closed user group Note that the supplementary services are provided by the Airtime Provider The Airtime Provider may only provide a subset of the above services Features and interfaces of the EXPLORER 527 Features The EXPLORER 527 provides the following features High speed data single or multi user up to 464 kbps shared bandwidth Support for Streaming classes 32 64 and 128 kbps Simultaneous voice and data Seamless global coverage Standard LAN and phone fax ports USB service interface Easy system setup and operation Built in web interface allowing you to manage your phone book messages a
71. d a straight connector at the other end This line carries RF signaling and DC power for the antenna When installing the antenna cable protect it against moisture by using self adhesive tape or similar wrapped around the coaxial connector Also be careful to secure the cable run from the antenna at short intervals An unsupported length of cable will vibrate when the vehicle is in motion and could negatively affect the connection over time Connecting the antenna Connect the antenna as follows 1 Make sure the EXPLORER 527 is switched off 2 Connect the antenna cable between the antenna and the antenna connector in the rear connector panel of the EXPLORER 527 Note that the TNC connectors on the cable are different one end is straight the other is angled TT 98 123789 D 19 Before connec The 24V The The to th Chapter 2 Getting started ting to power EXPLORER 527 DC input can connect to a DC voltage between 10 and 32 V DC e g 12 or DC in a car power connector is located in the rear connector panel DC input of the EXPLORER 527 is protected by a circuit breaker marked Fuse 10A located next e power connector in the connector panel The circuit breaker will disconnect power when the system is overloaded To reconnect push the circuit breaker back in When connecting to power use the Power cable delivered with your EXPLORER 527 Use Connecting to Doa TT 98 123789 D a suitable cable to connect th
72. data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records 4 Type in the bit rates in kbps in the following rows e Maximum bit rate ul kbps is the maximum upload bit rate allowed for this Profile e Maximum bit rate dl kbps is the maximum download bit rate allowed for this Profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this Profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this Profile DZ When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed 5 Inthe Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent 6 Inthe Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 7 Inthe Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free tra
73. destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another EXPLORER 527 See the next section TT 98 123789 D Administration 99 Chapter 5 Using the web interface Loading a configuration from a file 1 2 3 In the ADMINISTRATION window under Configuration click Load Click Browse to browse to the file you want to import Then click Open Click Load The new configuration is now loaded into your EXPLORER 527 Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoffin the ADMINISTRATION window Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions DMZ Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane in the ADMINISTRATION window select Call Charges 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4
74. e In Stealth mode the EXPLORER 527 operates with no sounds nor lights However it is still possible to operate the EXPLORER 527 and the display text is in most cases readable OAA Only enable activation of Stealth mode if you are going to use it If Stealth mode is activated by mistake it may be difficult to operate the EXPLORER 527 To enable the use of Stealth mode for the EXPLORER 527 do as follows 1 Select SETTINGS from the left navigation pane 2 Inthe Stealth mode section click Enable If you click Disable the Stealth mode function cannot be activated 3 Click Apply DZ This setting does not activate Stealth mode it only enables the use of Stealth mode To activate Stealth mode press C OK on the keypad To deactivate Stealth mode and return to normal function press C OK again TT 98 123789 D EXPLORER 527 settings 7 Chapter 5 Using the web interface Setting up the interfaces Enabling disabling interfaces By default all interfaces are enabled However you can disable the LAN interface and or the Phone Fax interface The icons in the Icon bar at the top of the web interface shows interfaces that are enabled Clicking an icon brings you to the window where you can set up the interface or enable disable it DB The USB service interface cannot be disabled it is always enabled To enable or disable an interface from the menu do as follows 1 Select SETTINGS from the left navigation pane The SE
75. e The Access Point Name is used by the EXPLORER 527 user to establish the connection to the required destination network B BGAN Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility C CIDContext Identifier D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network G Geostationary Placed in a fixed position relative to a point on the surface of the earth GPRS General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications systems 9 6 kbps I IMEI International Mobile Equipment Identity A unique number given to every single piece of mobile phone equipment IMEI numbers are stored in a database containing all valid mobile phone equipment IMSO International Maritime Satellite Organisation An intergovernmental body established to TT 98 123789 D 138 IOR kbps LAN MAC MDI X NAT NC PCB PDA PDP PIN TT 98 123789 D Glossary ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Indian Ocean Region kilobits per second Local
76. e do as follows 1 Inthe CALLS window click the link Export total Call Log to file 2 Browse to the location where you want to save the log 3 Click OK TT 98 123789 D Call log 68 Chapter 5 Using the web interface Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS window e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call e Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session Streaming data sessions shows the start time duration type Streaming 32 64 128 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite DMZ The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more
77. e Secondary Profiles For further information on how to select the Profiles see the Configuring sections for the individual interfaces in this chapter TT 98 123789 D Administration 101 Defining new Profiles Chapter 5 Using the web interface When you define your Profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used To define a new Profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Thrane amp Thrane gan im BATTERY E EA SIGNAL O000000 i Streaming Streaming Streaming User defined 1 ser defined z User defined HOME Standard 32 64 128 User defined 1 User defined Z User defined PHONE BOOK Traffic Background Streaming Streaming Streaming Subscribed z Subscribed z Subscribed 5 MESSAGES Maximum CALLS bit rate UI 0 32 64 128 0 o o kbps SETTINGS Maximum PROPERTIES bit rate DI o 32 64 128 lo J J kbps ADMINISTRATION 3 Guaranteed Heia bit rate Ul o 32 64 128 p J J k Call charges khp Guaranteed peo ronaing bit rate DI o 32 64 128 o J J Traffic flow templates kbps SIM Lock Delivery Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed HELPDESK Maximum SITE MAP SDU size 0 0 0 0 0 o o Byte S Merer Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Residual bit Subs
78. e enabled However you can disable the LAN interface and or the Phone Fax interface ct The USB service interface cannot be disabled it is always enabled Using display Toe 1 and keypad nable or disable an interface using the display and keypad do as follows Enter the menu system From the Main screen press A or V Select SETTINGS gt INTERFACES Select the interface you want to enable or disable Select ON to enable or OFF to disable Using web interface Toe l 2 TT 98 123789 D nable or disable an interface using the web interface do as follows Connect a computer Refer to Connecting to the LAN interface on page 56 Access the web interface For further information see The web interface on page 59 From the left navigation pane in the web interface select SETTINGS and then select the interface you want to enable or disable Select Enabled or Disabled at the top of the window General 44 Chapter 4 Using the interfaces Using a phone or fax machine Selecting the call type Definition The phone connection can be either a Standard Voice connection or a 3 1 kHz Audio connection In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone Fax interface When connecting a fax or a modem you must use 3 1 kHz Audio Example If you always have a fax connected to the Phone Fax interface you can set this interface to 3 1 kHz
79. e parts or modify equipment Because of the danger of introducing additional hazards do not substitute parts or perform any unauthorized modification to the equipment Keep away from active antenna The TT 3053A antenna for the EXPLORER 527 emits radio frequency energy when connected to the EXPLORER 527 and switched on To avoid injury keep a minimum safety distance of 1 m to the side and above the antenna when the EXPLORER 527 is on The safety distance of 1 m does not apply directly below the antenna as the radiation forms a hemisphere above the antenna TT 98 123789 D iii About this manual About this manual Intended readers This manual is a user manual for the EXPLORER 527 The readers of the manual include anyone who is using or intends to use the EXPLORER 527 No specific skills are required to operate the EXPLORER 527 However it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual and operate the EXPLORER 527 according to the guidelines in this manual Manual overview This manual may not always reflect the latest software functionality of your EXPLORER 527 To obtain the latest version of the manual please enter the Thrane amp Thrane Extranet and download the latest version or acquire it from your distributor This manual has the following chapters e Introduction contains an overview of the BGAN services and a brief description of the system
80. e prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries e Mobile subscriber number If the mobile subscriber numbers are available on the SIM card you can look them up using the display menu system or the web interface Display menu system Enter the menu system and select PROPERTIES gt MOBILE NUMBERS web interface If a computer is connected access the web interface select PROPERTIES and locate the Mobile subscriber numbers section For further information on the web interface see The web interface on page 59 If the mobile subscriber numbers are not available in the display menu system nor the web interface refer to your airtime subscription D There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice TT 98 123789 D Using a phone or fax machine 50 Chapter 4 Using the interfaces Dialing functions Overview There are a number of dialing functions available in the EXPLORER 527 The following list shows the allocated special purpose numbers for the EXPLORER 527 Number Function 0 followed by Redial last called number on this interface 00 followed by Redial last answered call on this interface Note If the last answered number is an unlisted number you will not be allowed to dial back 0 followed by one of the numbers 1 199 Short dial phone numbers in phone book and
81. e threaded stud of the EXPLORER 527 to the chassis of the car power s follows Connect a cable between the threaded stud in the rear connector panel marked _ _ and the chassis of the car Connect the unmounted end of the power cable to 12 or 24 V DC in your car black wire to GND red wire to Connect the mounted end of the cable to the power input on the EXPLORER 527 marked DC Make sure it is oriented correctly in relation to the coding of the connector 20 Chapter 2 Getting started Powering the EXPLORER 527 Switching the EXPLORER 527 on off To switch on the EXPLORER 527 push the Power button in the left side of the front panel The button stays in when the EXPLORER 527 is on The display and the green Power indicator light ide aaa a up To switch off the EXPLORER 527 push Power Power the power button again and let it pop Button Indicator out Note that the EXPLORER 527 may take a couple of seconds to close down properly After switching on the EXPLORER 527 ENTER PIN you are prompted for a PIN Personal Identification Number unless the PIN is disabled CANCEL If it is the first time the EXPLORER 527 system is used the antenna will start scanning immediately after power on If the system has been in use before the antenna will start up in the last used position The Antenna indicator is flashing green during the scanning process and until the EXPLORER 527 is registered
82. elect Help Desk Then click Generate report Alarm log The alarm log holds information of all alarms issued by the EXPLORER 527 The log includes the time of the error a short description location of the error etc This information can help troubleshooting errors in the EXPLORER 527 The Alarm log is not accessible from the user interface but is included when you generate a diagnostic report For information see Help desk and diagnostic report on page 106 Call log The call log holds information of up to 100 calls and data sessions to from the EXPLORER 527 The call log contains detailed information such as date time phone numbers duration Mb transferred etc for each call or data session Date and time is UTC time received from the satellite For information on how to view the call log in the display see Calls menu on page 34 For information on how to view the call log in the web interface see Viewing the lists of calls on page 69 TT 98 123789 D 120 Appendix A Technical specifications In this appendix This appendix contains technical specifications for the EXPLORER 527 General specifications Transceiver The EXPLORER 527 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network Item Type Specification EXPLORER 527 Max data rate Downlink Uplink Streaming IP 464 kbps shared 448 kbps shared 32 64 128 kbps
83. en you have succeeded in sending the message you may want to delete it from the Outbox Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options Click Resend next to a message you want to send again When the Write message window opens click Send The EXPLORER 527 now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward When the Write message window opens type in the phone number of the new recipient and click Send The EXPLORER 527 now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all sent messages to delete all the messages TT 98 123789 D Handling messages 71 Chapter 5 Using the web interface Sending an SMS message to the EXPLORER 527 You can send an SMS message to the EXPLORER 527 e g from a mobile phone using one of the mobile subscrib
84. enna first and remove the magnets separately Connecting cables After inserting the SIM card and mounting the EXPLORER 527 and antenna connect all relevant cables Connector panel The connector panel is placed on the rear side of the EXPLORER 527 and has the following connectors e Threaded GND stud marked e USB connector for service use marked USB e Phone Fax connector for phone fax or analog modem marked Phone Fax e Antenna connector marked Antenna e LAN connector for data equipment marked LAN e DC power connector for connection to 12 24 V DC in a car marked DC For information on how to connect to a specific interface see the corresponding section in Chapter 4 Using the interfaces The end of this section describes how to connect to the antenna and to power Front connector The EXPLORER 527 has an additional Phone Fax connector marked Phone Fax in the front panel of the EXPLORER 527 TT 98 123789 D 18 Chapter 2 Getting started Before connecting the antenna CAUTION Do not connect the antenna cable when the EXPLORER 527 is powered A The inrush current may cause damage to the antenna connector Do not use any other antenna than the TT 3053A antenna with the EXPLORER 527 The antenna connector is located in the rear connector panel Use one of the antenna cables delivered with your EXPLORER 527 The antenna cables are 50 Q cables with male TNC connectors an angled connector at one end an
85. enna is searching for the network operator Steady green light The antenna has registered on the BGAN network and is ready for use Steady red light Antenna error Off Message indicator No power or Stealth mode The function of the yellow Message indicator is as follows Behavior of yellow indicator Steady light An alarm is active or an SMS message has arrived Press OK on the keypad to view the alarm s or SMS message s The yellow light will stay on after OK is pressed if e there are more SMS messages or e an alarm is still active For information on alarm messages see Alarm messages on page 115 Off No messages or the EXPLORER 527 is in Stealth mode or off a If a computer is connected you can also view alarms and SMS messages in the built in web interface in the EXPLORER 527 For further information see Icons in the icon bar on page 62 TT 98 123789 D Chapter 1 Introduction User interfaces The keypad and display are used for displaying status and for changing simple parameters To obtain full access to all features and for ease of use you should use a computer a PC Laptop or similar and the built in web interface The web interface is used for easy configuration and daily use The web interface is accessed directly from a computer connected to the EXPLORER 527 using an Internet browser No installation of software is needed For further info
86. er mode if one or more computers are connected using the LAN interface and the EXPLORER 527 should act as a router When Router mode is selected the EXPLORER 527 uses the built in NAT module for making the necessary address translations Select Modem mode if only one computer is connected to the LAN interface and the EXPLORER 527 should act as a modem or more than one computer is connected to the LAN interface using an external router B Do not connect more than one computer to the LAN interface in Modem mode unless you have an external router 4 Under DHCP status enable or disable DHCP If you select Enabled the internal DHCP server in the EXPLORER 527 is enabled 5 Under Local IP address and Netmask type in the IP address and netmask for your EXPLORER 527 This is the local IP address for your EXPLORER 527 when it is in Router mode 6 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the LAN connection 7 Under IP Header compression select Enabled or Disabled For information on this setting see Header compression on page 78 8 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the
87. er numbers for voice Dial 870 lt Mobile subscriber number gt To see the voice numbers of your EXPLORER 527 select PROPERTIES from the web interface or from the display menu system and view Mobile subscriber numbers Note however that these numbers are only listed if they are available on the SIM card Otherwise refer to the information included with your airtime subscription DZ There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The window shows new incoming messages DZ The EXPLORER 527 does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail service number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail service number Note that the voice mail number is only shown if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription TT 98 12
88. er ore een eee ene een ene eer ee 42 General ecnin ea E K E E 42 Connecting to the antenna and to power sesssessesessssseseesesseseesessesessesseseesessessesesse 42 Tools f r set p and Use aij cacasciccasaassasantasariadanssbanceasaessansasensataaradiassnasannuatanntantceasens 42 DSPs INC IMEI ACCS css scacts scr coeuetscacaetemarsdeSateaaseteascancectacalty ocean tunatbenonencesaicdaeey 43 Enabling or disabling an interface vscccevsndcesascancandecsvedccessunncvnssadaancvanvancasassteavassansae 44 Using a phone or fax machine 0 ce cecccessesesceecsescseesesesseseeeecseseeecseseenees 45 Sel cting the call Ypsi aaea R 45 Connecting an analog phone or a fax machine sesssssssssssssessesseseesessessesessessesessesse 47 Entering the SIM PIN using a phone sssesssssssesssssesseseesessessesessessesessesseseesesseseesesses 48 Making or receiving a phone call with the EXPLORER 527 ou cesceseesesseeeeeeees 49 Making a call to the EXPLORER 527 acc cccaspssssvenecassassabunsarancaancedtasbunsniaencsintacoaners 50 Dialing functions sessessesessessesseseesessessessesessessessesessessesessesseseesesresesseseesesseseesesseseese 51 Sending or receiving a fax message sssessesessessesessesresrssesresrsseseesessesessessessesesse 53 Using a computer ooneeseneeeeseseesssesesseseseseesssesssseseseseesesessssesesessesrsrssrsesesees 54 Standard or Streaming data sssini tinier reiini tatei orai iatera deish 54 Using the LAN interface si
89. erver settings are disabled close your browser You may need to change this setting back on return to your Internet connection TT 98 123789 D Introduction 60 Chapter 5 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface do as follows 1 Connect your computer to the EXPLORER 527 using the LAN interface For further information see Using the LAN interface on page 55 2 Start up the EXPLORER 527 For further information see Getting started on page 11 3 Open your browser and enter the IP address of the EXPLORER 527 The default IP address is 192 168 0 1 If your EXPLORER 527 uses a different IP address you can look it up by entering the display menu system of the EXPLORER 527 and selecting PROPERTIES gt IP ADDRESS Overview of the web interface The web interface consists of the following sections Icon Bar Contents Section Status Field BATTERY SIGNAL HEREOOO HOME PHONE BOOK Navigation MESSAGES Pane Anis SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Thrane amp Thrane of aes fel NETWORK Airtime provider Thrane amp Thrane TERMINAL Status Data active Satellite selection IOR Unit serial number 05739357 Software version 1 06 build 1_50_03 1 Local IP address 192 168 0 1 IMEI number 35315000 000031 1 MAC address 00 11 CF 00 99 AF ONGOING DATA SESSIONS Standard data 161 30 190 219 STREAM
90. esesseseesesses 127 Antenna interface on EXPLORER 527 ssscssscsssssasssecnccssssannveseassaaavarvenesossovaesersasane 128 Seral n mb r labels aceracesescepineeenseetecetvebaxeceaeesteruasseeenncieeunimersenemees 129 Eola L ALLA E E E EE 129 Appendix B AT commands Inisa ppendix ssa EET 131 Starting up an AT command SESSION sssssssessesesseseesesseseresesseseesessesessessesessessessesesse 131 List of supported AT commandS s sssssssessessesessessesessessessesessessesseseesessessesessessesessesse 132 Glossary a E E eee 138 Index E E semesters 141 TT 98 123789 D viii Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 527 EXPLORER 527 is a land vehicular rack mountable terminal with a tracking antenna providing high speed data and voice communication via satellite through the Broadband Global Area Network BGAN Just plug in a phone fax or computer switch on and you are online With the transceiver connected to the rooftop tracking antenna your car truck or other vehicle turns into a true mobile communications center wherever you are Applications include e Internet browsing e E mail e Phone fax services e Large file transfers e Video conferencing and Streaming e VPN Virtual Private Network access to corporate servers In this chapter This chapter gives an overview of the BGAN system and services and introduces the EXPLORER 527 It also gives an overview of
91. essssnrsasaathnncenasssnansnnniadiaunsoancasauencnansanauaaaanlociwenent 69 Handling MESSAGES ssis einne te Eaei 70 Sending an SMS message from the EXPLORER 527 sessssessessesessessessesessesseseesesse 70 Options for messages in the OUTDOX ss ssssessessssessesessessesesseseesessesresessesresessesessese 71 Options for messages in the Sent folder c csecscssseescesecesecseccseseseeseeeteesecseeceees 71 Sending an SMS message to the EXPLORER 527 uu seesssssesscesecsseceseeseeeseseeeees 72 RECEIVING a MESSdJE crfenrcaa Sein eds artnet rE A SaN E EPa EE Arri 72 Options for incoming SMS messages ccsccesecssesseesceeeceseceeeceeeeseesseseceeeeseeeaeeees 73 Configuring MESSAGE settings wrscsccccccassanrarncascsssonasonnsnsaensesnszaccsnssunssacsandedersnncnasenss 74 EXPLORER 527 settings isscsscssste iassesnssrastnessnssssssrarnameiieieremadenmanaaden 76 Accessing the EXPLORER 527 settings e sessssesssssessessessesessesseseesesseseesesresesseseee 76 Setting the display backlight and contrast cccscessccsscsecscceseesseesceeecesecseeceeeees 76 Turning audio indicators On OF Off ccesssscesceseceseceeecseesseseeceseesecseeceseeseesseeeeeees 77 Enabling activation of stealth mode ceeccscssecesecseesseescessceseceeeceeecseeseeeseeeees 77 Setting up the interfaces coe ecnuananminnivindaamtnuiacdeucouams 78 En bling disabling 1t rfaceS cs sessictnsssvepnssatadeaesadecncsasuandussauscenystaneackuadeuasvans
92. f you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the left navigation pane Thrane amp Thrane ee oom Os SFe SUPPORT HOME A A For help please contact Please enter support information here PHONE BOOK MESSAGES i l l Generate diagnostic report to file Generate report CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP of yp rrr eter If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with EXPLORER 527 issues you should call your supplier Generating a diagnostic report If you want to generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK window In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file 2 Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error TT 98 123789 D Help desk and diagnostic report 106 Chapter 5 Using the web interface What s next This chapter has explained how to use the web interface for setup and use of the EXPLORER 527 You should now be
93. fer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge DZ For optimum performance it is important that you select the right traffic class when defining Profiles for your connection You can set up various types of connection using the Profiles and a Traffic Flow Template For further information see Using Profiles on page 101 and Using a Traffic Flow Template on page 104 Setting up and activating a Streaming connection By default any data connection on the EXPLORER 527 is a Standard data connection If you want to set up a Streaming connection select a Streaming Profile when setting up your data interface See the Configuring section for your interface in Chapter 5 Using the web interface Before starting a Streaming session on the LAN interface make sure you have set up the Streaming Profile for the LAN interface To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 Goto the Home window and locate the field STREAMING PROFILES ON LAN 3 Click the Start or Stop link of the relevant Streaming Profile gt When running a Streaming session you are
94. follows 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK window TT 98 123789 D Using the phone book 67 Chapter 5 Using the web interface Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane The CALLS window contains information on usage for circuit switched connections The listed information includes e Time connected using Standard Voice and time connected using 3 1 kHz Audio Thrane amp Thrane SIGNAL l 0000000 oD rs TOTAL USAGE HOME PHONE BOOK Standard voice 0 2 Minutes MESSAGES 3 1 kHz udio 0 0 Minutes CALLS Outgoing calls f aese eak Export total Call Log to file Missed calls Standard data sessions Streaming data sessions SETTINGS PROPERTIES v Boo CEEE Breme 3 Exporting the call log The EXPLORER 527 logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a fil
95. ge text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and country code e g 0045 to call Denmark or 001 to call USA TT 98 123789 D Handling messages 70 Chapter 5 Using the web interface Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 74 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the EXPLORER 527 was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the EXPLORER 527 is online click Resend next to the message you want to send When the Write message window opens click Send The EXPLORER 527 now attempts to send the message again To make sure the message has been sent look in the Sent folder DZ The original message remains in the Outbox Wh
96. git with OK press OK again to apply the PIN When the PIN is accepted the terminal can attempt to register on the BGAN network When the terminal is registered on the network the Antenna indicator turns steady green and the display reads READY The terminal is now ready for communication For further information on how to use the keypad and display see Using the display and keypad on page 27 You can enter the PIN using a phone or computer connected to the EXPLORER 527 For further information see Entering the SIM PIN using a phone on page 48 or Entering the SIM PIN in the web interface on page 63 TT 98 123789 D 22 Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long OAA If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Making the first call Introduction After connecting cables and entering the PIN you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call with the EXPLORER 527 on page 49 Making a call from the EXPLORER 527 Your phone must be connected to one of the Phone Fax connector
97. he Troubleshooting Guide on page 114 What s next This chapter has described the basics of how to set up and use each interface The following chapter Using the web interface describes how to use the built in web interface for setting up and using the EXPLORER 527 TT 98 123789 D What s next 58 Chapter 5 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure the EXPLORER 527 Initial configuration of interfaces is described in the chapter Using the interfaces on page 42 Introduction The web interface What is the web interface The web interface is a built in web server in the EXPLORER 527 used for operating setting up and configuring the EXPLORER 527 No installation of software is needed You can access the web interface from a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 have been tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your computer to the EXPLORER 527 using the LAN interface Make sure your computer is set up for the LAN interface See Using the LAN interface on page 55 for details To access the web interface an Internet browser must be installed on the computer TT 98 123789 D In this chapter 59 Chapter 5 Using the web interface Browser settings The Proxy server settings in your browser
98. he fax machine must be connected to the Phone Fax interface of the EXPLORER 527 Refer to Before connecting to the Phone Fax interface on page 47 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 45 To send a fax from a fax machine connected to the EXPLORER 527 dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 DZ If the default setting in the web interface is not 3 1 kHz Audio you can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Selecting the default outgoing call type on page 45 Receiving a fax message An analogue fax machine connected to the EXPLORER 527 can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 46 Make sure the fax is sent to the 3 1 kHz Audio phone number and that 3 1 kHz Audio is enabled for the Phone Fax interface TT 98 123789 D Using a phone or fax machine 53 Chapter 4 Using the interfaces Using a computer Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file trans
99. he relevant numbers for the specific transceiver antenna Conformity CE R amp TTE The EXPLORER 527 is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in electronic copy on the next page TT 98 123789 D 129 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3712A EXPLORER 527 PN 403712A Consisting of TT 3734A Transceiver Unit PN 403734A TT 3053A Antenna Unit PN 403053A Equipment Applicability The TT 3712A EXPLORER 527 is a mobile Land Vehicular BGAN terminal that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a vehicle and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 1 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards ETSI EN 301489 1 and ETSI EN 301489 20 Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301444 Manufacturer Thrane amp Thrane A S Lundtofteg rdsve
100. i z io z j z o j lo i z io j io j z j j io j lo j io Delete all entries in phone book OTT a iter TT 98 123789 D Using the phone book 66 Chapter 5 Using the web interface The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book is divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the EXPLORER 527 you can use this number instead of dialing the entire phone number Simply dial 0 lt shortdial gt followed by Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 03 Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as
101. in the web interface refer to the next section If the Mobile subscriber numbers are available on the SIM card you can look them up using either the display menu system or the web interface To view the phone numbers for Standard Voice and 3 1 kHz Audio do one of the following e Select PROPERTIES gt MOBILE NUMBERS in the display menu system or e access the web interface and select PROPERTIES The numbers are listed in the field Mobile subscriber numbers For further information see The web interface on page 59 If the numbers are not available in the display menus nor the web interface refer to your airtime subscription For information on how to make a call to the EXPLORER 527 see Making a call to the EXPLORER 527 on page 50 Selecting the incoming call type To select which call types are accepted for an incoming call first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 56 Then do as follows 1 Access the web interface For further information see The web interface on page 59 2 Select SETTINGS gt Phone Fax 3 At Incoming Calls select Standard or 3 1 kHz Audio or both If the call type used for a call to the EXPLORER 527 is not selected in the web interface the connected phone will not ring TT 98 123789 D Using a phone or fax machine 46 Chapter 4 Using the interfaces Connecting an analog phone or a fax machine Before connecting to
102. information on the alarm log see Alarm log on page 120 TT 98 123789 D 115 List of alarms Chapter 6 Maintenance and troubleshooting The following list explains the alarms that may show in the display and in the web interface of the EXPLORER 527 DMZ In the display and in the web interface the ID includes a hyphen followed by a control digit at the end This digit is used to make sure the ID is not misinterpreted when passed on e g to service personnel Make sure you include the entire number when contacting your supplier ID Alarm Text Explanation Remedy 00100 to System Data Important system data is Do not use the 00199 Damaged damaged EXPLORER 527 Contact your supplier 00210 to SIM Module The SIM interface on the Contact your supplier 00219 Error EXPLORER 527 cannot be used 00220to USB Module The USB service interface Contact your supplier 00229 Error on the EXPLORER 527 cannot be used 00230to Temperature The system isin danger of Do not use the 00239 Sensor FATAL overheating EXPLORER 527 Contact your supplier 00240to Temperature Automatic adjustment of Contact your supplier 00249 Sensor Error the display contrast does not work 00260to System Error The EXPLORER 527 cannot Contact your supplier 00269 communicate on the satellite network 00270to Voice Module Voice services cannot be Contact your supplier 00279 Error acce
103. j 93D DK 2800 Kgs Lyngby Denmark Place and Date Kgs Lyngby 15 January 2007 Aa i ra Pot oe we x f EN ge Henrik Lunde CEO Doc no 99 124913 A Page 1 of 1 VOLVO OCEAN RACE 2005 2006 Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark T 45 39558800 gt F 45 3955 88 88 info thrane com www thrane com Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix B AT commands In this appendix This appendix contains a list of AT Commands for the EXPLORER 527 Starting up an AT command session Set up your computer to use the USB service interface For further information see Using the USB service interface on page 57 Connect your computer to the USB service interface of the EXPLORER 527 and launch your terminal program The following section contains a list of commands that can be used with the EXPLORER 527 For further information on the AT commands refer to the following standards e ITU V 250 Serial asynchronous automatic dialing and control e 3GPP TS 27 005 ver 4 2 0 Use of Data Terminal Equipment Data Circuit terminating Equipment DTE DCE interface for Short Message Service SMS and Cell Broadcast Service CBS e 3GPP TS 27 007 ver 4 6 0 AT command set for User Equipment UE 3GGP standards are found on www 3gpp org ITU standards are found on www itu int TT 98 123789 D 131 Appendix B AT commands List of suppor
104. l of backlight 1 to 7 Setting the display contrast To adjust the contrast of the display do as follows 1 Select SETTINGS gt DISPLAY gt CONTRAST 2 Select one of the following e AUTOMATIC to let the EXPLORER 527 automatically adjust the contrast according to the temperature The contrast of the display is affected by the temperature The EXPLORER 527 can automatically adjust the contrast so that the display looks the same regardless of changes in the temperature e SET LEVEL to set the level of the contrast manually 1 to 7 Turning audio indicators on or off The EXPLORER 527 has audio indicators to indicate an event You can turn each of these audio indicators on or off 1 Select SETTINGS gt AUDIO INDICATOR 2 Select one of the following e MESSAGES a sound to indicate that a message has arrived e ALARM a sound to indicate that an alarm is present 3 Select ON or OFF to enable or disable the selected audio indicator Note that the sound from the audio indicator is weak The noise from your vehicle may drown the sound from the audio indicator TT 98 123789 D 35 Enabling or disabling interfaces To turn an interface on or off do as follows 1 2 3 Select SETTINGS gt INTERFACES Select one of the following interfaces PHONE FAX e LAN Chapter 3 Using the display and keypad Select ON or OFF to enable or disable the selected interface Enabling or disabling stealth mode
105. length 100 m 328 ft with Cat5 UTP TT 98 123789 D 126 Appendix A Technical specifications USB service interface Connector pin out The pin out for the USB connector is as follows Type B Pin Function ad 1 NC J 4 Female Receptacle 3 D 4 GND Specifications Item Specification Version 1 1 Slave Connector type USB Type B female Max data rate 12 Mbps Max cable length 5 m 16 4 ft Driver Proprietary enclosed on CD with the product TT 98 123789 D 127 Appendix A Technical specifications Antenna interface on EXPLORER 527 Connector pin out This drawing shows the pin out for the Signal antenna connector on the EXPLORER 527 Specifications GND Only use the TT 3053A antenna included with the EXPLORER 527 Item Specification Connector type TNC female TT 98 123789 D 128 Appendix A Technical specifications Serial number labels The following label is placed on the transceiver part of the EXPLORER 527 EXPLORER 527 S N XXXXXXXX TT 3734A Transceiver Prod Year Week P N 403734A_ Rev X IMEI XXXXXXXXXX cE M e Thrane amp Thrane A S Denmark The following label is placed on the antenna part of the EXPLORER 527 EXPLORER 527 S N XXXXXXXX TT 3053A Antenna Prod Year Week P N 403053A Rev X ce UIILU IIUI X Thrane amp Thrane A S Denmark Xes are replaced by t
106. ls and data sessions e SETTINGS allows you to e set display backlight and contrast e set audio indications on or off e enable or disable each interface e enable or disable stealth mode a terminal mode where lights and sound are off and e restore settings PROPERTIES shows e GPS status e Terminal information IP address hardware and software numbers IMEI number e Mobile numbers e Voice mail number and e a list of active alarms e HELP DESK shows the phone number to the Airtime Provider if available For information on how to navigate in the menu system see Navigating the display and keypad on page 31 TT 98 123789 D 27 Chapter 3 Using the display and keypad Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER 527 Start up lt message 3 gt PIN Code lt message 4 gt DELETE ALL 2 SECONDS 5 SECONDS START STOP lt message 1 gt OPEN g DELETE MESSAGE lt message 2 gt lt streaming profile 1 gt ON OFF TIMED SET LEVEL lt streaming profile 2 gt lt streaming profile 3 gt MISSED MESSAGES RECEIVED CONNECT OUTGOING CALLS SETTINGS SATELLITE BACKLIGHT PROPERTIES DISPLAY CONTRAST HELP DESK AUDIO INDICATOR INTERFACES STEALTH MODE RESTORE SETTINGS AUTOMATIC SET LEVEL MESSAGES ALARM GPS STATUS TERMINAL IP ADDRESS MOBILE NUMBERS HARDWARE PHONE FAX ON VOICE MAIL NUMBER S
107. must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows DED The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings E r utomatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration P Automatically detect settings J Use automatic configuration script fiddress M Proxy server r geesesescesesoecosescocccoscececosoecocceoccsosesesococcosseocsoososesososeccosococcocsosccococeesososcosssoccessseeseoosoccssosoccsosesecsosesesossssesssseo Use a proxy server for n LAN These settings will not apply a Reessesscsncnatasnssecssonsncesssceseasncessacnsencnensunessensebencssssenseasnccssacnsonsneusssessensnecscesesonsnssasonssensnssncnesscsseasuoeacesesensnesse fiddress fio 1 1 8 Port 80 V Bypass proxy server For local addresses cme 2 Uncheck the box labeled Use a proxy server for your LAN 3 Click OK When the proxy s
108. n The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Traffic Flow Template A packet filter list allowing the Core network and the EXPLORER 527 to classify packets received from the external network into the proper PDP context Virtual Private Network A network thatis constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 140 Numerics 2 wire interface connecting 47 selecting voice quality 84 specifications 125 A administration settings 97 advanced configuration LAN 80 network settings 92 alarm codes list with explanationremedy 116 alarms in display 40 115 list of active 39 96 antenna connecting 19 installing 15 magnetic mount kit 109 short description 9 specifications 122 APN setting for all interfaces 92 setting for LAN 80 AT commands 131 audio
109. n be used Circuit Switched Connection Packet Switched Connection Interface on the EXPLORER 527 7 n Service Display Phone Fax LAN Keypad Analog telephone 3 1 kHz Audio G3 Fax machine Standard Voice Analog telephone Data Computer with analog modem Data Computer with multi user Switch Hub Computer Data single user Computer View only What s next This chapter has provided an overview of the BGAN system and of the EXPLORER 527 The next chapters will go into more detail about how to set up and use the EXPLORER 527 The following chapter Getting started explains how to unpack and start up the EXPLORER 527 TT 98 123789 D 10 Chapter 2 Getting started In this chapter This chapter describes e what is included in the delivery e how to insert and remove the SIM card e how to install the EXPLORER 527 and antenna e how to start up the EXPLORER 527 and make the first call or data session Unpacking and assembling Unpacking Unpack the EXPLORER 527 and accessories and check that the below items are present Note that the antenna is packed separately Getting Started Kit containing Getting Started leaflet Quick Guide EXPLORER 527 CD ROM EXPLORER 527 TT 3734A LAN cable Antenna TT 3053A 4 mounting brackets 4 rubber pads Antenna cable 2 7 m Antenna cable 5 m Power cable 2 m TT 98 123789 D 11 Chapter 2
110. n the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that some active supplementary service settings may prevent other supplementary service settings from being activated TT 98 123789 D Setting up the interfaces 85 Call forwarding Chapter 5 Using the web interface You can forward incoming calls to another phone number Do as follows 1 Select Settings gt Phone Fax gt Call forward from the left navigation pane Thrane amp Thrane BATTERY SIGNAL HOME PHONE BOOK MESSAGES CALLS SETTINGS USB LAN Phone Fax Call forward Call barring Call waiting Line identification Closed user group Common Satellite selection PROPERTIES ADMINISTRATION HELPDESK SITE MAP of rc it Read current settings ok STANDARD OICE Forward all calls Forward when busy Forward if not reachable Forward if no reply 3 1 KHZ AUDIO Forward all calls Forward when busy Forward if not reachable Forward if no reply DATA Forward all calls Forward when busy Forward if not reachable Forward if no reply Apply Cancel Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled 004539558800 004539558800 004539558800 when unanswered in ERE when unanswered in 20 Sec z when unanswered in 20 Sec zj Please note that some
111. nd calls and customize the terminal to your specific needs 12 or 24 V power system Robust reliable and durable design Top mount or rack mount installation TT 98 123789 D 5 Chapter 1 Introduction Overview of interfaces The EXPLORER 527 provides different interfaces for connection of a phone fax and or computer Standard phone fax connection Using the interfaces on page 42 describes how to use each of the available interfaces TT 98 123789 D 6 Chapter 1 Introduction Your EXPLORER 527 terminal Overview The EXPLORER 527 is a rack mountable unit with a tracking antenna designed to be installed on a vehicle Display and keypad The EXPLORER 527 has a display and a keypad for displaying status and for setting up the EXPLORER 527 For information on how to use the keypad and display and for an overview of the display menu system see Using the display and keypad on page 27 TT 98 123789 D 7 Chapter 1 Introduction Light indicators The EXPLORER 527 has three light indicators in the front panel Power Aartenna Power indicator Message The function of the green Power indicator is as follows Behavior of green indicator Meaning Steady light The EXPLORER 527 is on Off No power or Stealth mode Antenna indicator The function of the Antenna indicator is as follows Behavior of green red indicator Meaning Flashing green The ant
112. ne Fax interface the USB service interface and the LAN interface are all on TT 98 123789 D 29 Display symbols Chapter 3 Using the display and keypad Apart from the menu text the display can show various symbols Below is a list of the possible symbols with an explanation to each symbol Symbol Explanation The signal strength Minimum two bars are normally required to be able to make a Standard Voice call Phone Fax interface is on USB service interface is on LAN interface is on Unread message shown next to the message in the message list Read messages shown next to the message in the message list Bs 0 7 foe E The current connection on the BGAN network is not ciphered Do not transmit data that requires ciphering TT 98 123789 D 30 Chapter 3 Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be accepted by the EXPLORER 527 before you can access the menu system Note 4 In low temperatures the display may respond slowly when a key is pressed At temperatures close to 25 C 13 F the display may even turn black for a moment e g when you are scrolling through a menu After 1 2 seconds with no keypad activity the display will be readable again To access the menu system from the Main screen press A or V To move up and down in the current menu press A or V To select the current menu item o
113. nsmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied 8 Ifyou selected Yes instep 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous 9 Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets 10 Inthe Transfer delay ms row type in the delay in ms This is the delay from data is received in the EXPLORER 527 until it arrives at the receiving end ll Inthe Traffic handling priority row select from the drop down list which priority this connection should have 12 Click Apply The new Profile is now added and can be selected from the lists of primary and secondary Profiles when you set up your interfaces TT 98 123789 D Administration 103 Chapter 5 Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template A Traffic Flow Template TFT is a packet filter list allowing the Core network and the EXPLORER 527 to classify packets received from the external network into the proper PDP Packet Data Protocol context A TFT consists of from one and up to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that
114. ntering the PIN If you have a phone connected to the EXPLORER 527 you can use it to enter the PIN at start up as an alternative to the keypad Do as follows 1 Pick up the phone When the EXPLORER 527 is waiting for a PIN you will hear 2 beeps pause 2 beeps etc 2 Dial the PIN the same way you would dial a phone number Dial lt PIN gt When you hear a busy tone or a dialing tone the PIN has been accepted and you can put the phone back on hook Wrong PIN If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was wrong Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card TT 98 123789 D Using a phone or fax machine 48 Chapter 4 Using the interfaces Making or receiving a phone call with the EXPLORER 527 Making a call You have two methods for making a call Short Dial If
115. oftware information Uploading software using the web interface You can upload software from the PROPERTIES gt Upload window in the web interface If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 95 Reinserting the fuse The EXPLORER 527 is protected by an automatic fuse circuit breaker located in the connector panel If the system is overloaded the circuit breaker automatically disconnects power To reconnect push the circuit breaker back in Options and accessories The following option is available from Thrane amp Thrane Item Number Magnetic mount for TT 3053A antenna TT 3712A Opt 920 TT 98 123789 D 109 Troubleshooting guide Chapter 6 Maintenance and troubleshooting The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy There is no light in the power indicator nor in the display when the EXPLORER 527 is switched on The EXPLORER 527 may be in Stealth Mode all lights and sounds are off Press C OK on the display keypad This will toggle Stealth Mode on off if it is enabled in the EXPLORER 527 If the terminal is not in Stealth mode and the problem persists contact your supplier The EXPLORER 5
116. on restriction AT CMAR Master reset AT CMEC Mobile equipment control mode AT CMEE Report mobile equipment error AT CMER Mobile equipment event reporting AT CMGC Send command AT CMGD Delete message AT CMGF Message format AT CMGL List messages AT CMGR Read messages AT CMGS Send message AT CMGW Write message to memory AT CMOD Call mode TT 98 123789 D 134 Appendix B AT commands Command Function AT CMSS Send message from storage AT CNMI New message indication to TE AT CNUM Subscriber number AT COLP Connected line identification presentation AT COPN Read operator names AT COPS PLMN selection AT CPAS Phone activity status AT CPBF Find phone book entries AT CPBR Read phone book entries AT CPBS Select phone book memory storage AT CPBW Write phone book entry AT CPIN Enter PIN AT CPLS Selection of preferred PLMN list AT CPMS Preferred message storage AT CPOL Preferred PLMN list AT CPPS eMLPP subscriptions AT CPUC Price per unit and currency table AT CPWD Change password AT CR Service reporting control AT CRC Cellular result codes AT CREG Network registration AT CRSM Restricted SIM Access AT CSCA Service center address AT CSCS Select TE character set AT CSDF Settings date format AT CSIL Silence command TT 98 123789 D 135 Appendix B AT commands
117. on the BGAN network Note that the EXPLORER 527 system will not attempt to register on the BGAN network until the PIN has been accepted unless the PIN is disabled See the next section for information on how to enter the PIN 1 The PIN can only be disabled enabled by use of AT commands AT CLCK TT 98 123789 D 21 Chapter 2 Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER 527 unless the use of PINs is disabled When you are asked for a PIN you can choose to cancel press C If you cancel you can always go back and enter the PIN at a later stage by pressing OK from the Main screen or using a phone or the web interface You cannot use the display menu system nor make calls or start data sessions without entering the PIN Only emergency calls are allowed and only if permitted by the network However if you have an administrator user name and password you can upload software using the web interface For further information see Uploading software on page 95 Entering the PIN To enter the PIN using the display and keypad do as follows 1 When you are asked for a PIN press OK 2 Press Aor V a number of times until the first digit is correct 3 Press OK to go to the next digit When OK is pressed the previous digit is ENTER PIN indicated by To correct an entered digit press C to go back and use the A and V buttons again 4 After entering the last di
118. onnected using a switch you must select Router mode to use the NAT of the EXPLORER 527 TT 98 123789 D Setting up the interfaces 79 Chapter 5 Using the web interface Configuring the LAN interface Data settings For an explanation of each of the data settings see Description of data settings on page 78 A To configure the LAN interface do as follows CAUTION Ifyou are connected using LAN while changing the settings below your changes may affect your current connection 1 Select SETTINGS gt LAN Thrane amp Thrane BATTERY SIGNAL 0000000 HOME PHONE BOOK MESSAGES CALLS SETTINGS USB LAN Port forwarding Phone Fax Common Satellite selection PROPERTIES ADMINISTRATION HELPDESK SITE MAP 0 ae Cel INTERFACE STATUS LAN interface NAT DHCP NAT mode DHCP status Local IP address Netmask TCP IP Dynamic IP address Static IP address IP Header compression APN Common SIM default C Network assigned User defined User name Password Enabled Disabled Router mode Modem mode Enabled Disabled Enabled Disabled Jpaan INMARSAT COM 2 Select whether the LAN interface should be Enabled or Disabled TT 98 123789 D Setting up the interfaces 80 Chapter 5 Using the web interface 3 Under NAT DHCP select whether the EXPLORER 527 should run in Router mode or in Modem mode Router mode is recommended for most purposes Select Rout
119. play of alarm messages on page 115 You can always view the list of currently active alarms by entering the menu system and selecting PROPERTIES gt ALARM LIST In the alarm list the alarms are listed with their ID numbers To see the name and time stamp of the alarm press OK Use A and V to scroll through the name ID and time stamp If the text is too long press OK P to scroll through the rest of the text Help desk If you need support regarding airtime you may call the Airtime Provider help desk To see the help desk number select HELP DESK in the menu system The display will show the name and phone number of your Airtime Provider if it is available on the SIM card If the information is not available on the SIM card you can use the built in web interface of the EXPLORER 527 to store the help desk name and number For further information see Accessing the Help desk on page 106 TT 98 123789 D 39 Chapter 3 Using the display and keypad Dynamic information in the display Types of display information Text in the display can be e Information of received messages e Alarms e Status information e Request for action Received messages Alarms When messages arrive in your EXPLORER 527 the display indicates the number of new messages that have arrived and the yellow 2 MESSAGES Message indicator in the left side of the front RECEIVED panel lights up The messages can be SMS messages or gt Cc
120. plier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password TT 98 123789 D Administration 98 Chapter 5 Using the web interface Changing the administrator password Do as follows 1 After entering the Administrator user name and password in the ADMINISTRATION window locate the section Change administrator logon Thrane amp Thrane BATTERY SIGNAL 0000000 on ah Gin Please remember to log off after use HOME Change administrator logon PHONE BOOK Usar nama fadmin MESSAGES New password peeeeeeee CALLS Retype new password Jevevevees SETTINGS _Change PROPERTIES Configuration ADMINISTRATION Save configuration to file Save Profiles Load configuration from file L Browse Load Call ch eee oe Administrator logoff Log handling Logoff Traffic flow templates SIM Lock HELPDESK Fa Booo ET E ne 2 2 Type in the existing user name 3 Type in the new password twice 4 Click Change At the next logon the new password is required Saving a configuration to a file If you need to reuse a configuration in another EXPLORER 527 you can save your current configuration to a file which can then be loaded into the other EXPLORER 527 Do as follows 1 Inthe ADMINISTRATION window under Configuration click Save 2 Accept the default
121. pter Power on the computer When power on is completed check the connection e g by starting your Internet Browser You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 60 What s next After reading this chapter you should be able to start up the EXPLORER 527 and make a simple data or voice connection The next chapters provide more information on the user interfaces and the setup of the EXPLORER 527 The following chapter Using the display and keypad explains the display menu system which is the basic tool for setting up the EXPLORER 527 TT 98 123789 D 26 Chapter 3 Using the display and keypad In this chapter This chapter describes how to use the built in display menu system of the EXPLORER 527 It contains an overview of the entire menu system followed by a description of each menu It also explains the symbols and messages that may appear in the display and describes how to navigate using the keypad Menu overview Main menu The items of the main menu are MESSAGES shows all incoming SMS messages and allows you to open or delete each message or delete all messages CONNECT shows a list of the Streaming Profiles that are defined and selected for the LAN interface using the web interface The CONNECT menu allows you to start and stop data sessions with the listed Streaming Profiles CALLS shows missed received and outgoing cal
122. r setting press OK To escape the current menu setting and return to the previous level press C e To see the hidden part of long text strings press gt e To move backwards in the menu system or in long text strings press lt To adjust settings press A and V Short cuts The following short cuts are available in the menu system To exit the menu system press and hold C for one second The display returns to the Main screen e To activate deactivate Stealth mode Press C OK When stealth mode is activated the display shows STEALTH ACTIVATED for a moment then all lights and sounds are turned off DZ For Stealth mode to be available it must be enabled in the EXPLORER 527 Refer to Enabling or disabling stealth mode on page 36 TT 98 123789 D 31 Chapter 3 Using the display and keypad Display text When you have not entered the menu system the Main screen shows the currently most important information Refer to Dynamic information in the display on page 40 CANCEL in the left side of the display means Press C to cancel the current operation OK in the right side of the display means Press OK to accept the current operation The menus The following sections describe each of the menus in the menu system All available settings and status items are explained To access the menu system from the main MESSAGES screen press Aor V CONNECT Messages menu Viewing the list of messages
123. rface For further information see Exporting the call log on page 68 Settings menu Selecting the preferred satellite By default the EXPLORER 527 is set up to automatically find the most appropriate satellite to connect to However if you are located in an area with coverage from more than one BGAN satellite you can select the satellite you prefer to use Do as follows 1 Select SETTINGS gt SATELLITE 2 Select one of the following e IOR to use the Indian Ocean Region satellite e AOR to use the Atlantic Ocean Region satellite e POR to use the Pacific Ocean Region satellite Note that at this writing the POR satellite is not yet available AUTO to automatically use the most appropriate satellite the default setting DZ If you have selected one of the satellites the EXPLORER 527 will only try to establish a connection to the selected satellite This means that if the antenna is outside the coverage area for that satellite the EXPLORER 527 will not be able to register with the BGAN network TT 98 123789 D 34 Chapter 3 Using the display and keypad Setting the display backlight To adjust the backlight of the display do as follows 1 Select SETTINGS gt DISPLAY gt BACKLIGHT 2 Select one of the following e ON have constant backlight e OFF to turn the backlight off TIMED to set how long the backlight should be on after the last key was pressed 2 5 10 30 or 60 seconds e SET LEVEL to set the leve
124. rginia Beach VA 23452 28 Pufa Tower USA 588 Pudong Rd S Pu Dong 200120 Shanghai T 1 757 463 9557 F 1 757 463 9581 P R China T 86 21 68 87 87 80 F 86 21 68 87 7112 TT 98 123789 D ii Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assume no liability for the customer s failure to comply with these requirements Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers except for the SIM cover Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Do not service alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Do not substitut
125. risser neithi onia at 55 Using the USB service interface 15555515 ara psuiesnansascnpeoounndneitnsnlcescensbaitvinssderceretiantecantte 57 Whats next onne E E 58 Using the web interface Inthis chapter css spas sctes anes seesrasevundesansssacinag saaessanerinainasiasaancastnun i 59 Introdu chon ceiien E REEE EEEE 59 The web internace oe cases scics cere cn A EE 59 Accessing and navigating the web interface ccscccscssecssceseessessceeecesecseeceeeees 61 Entering the SIM PIN in the web interface cccesccsessesseeseesesesseeeceseesseseeeeeees 63 The Home window sei ca cece rasareecercerceareneansteedemenentemmenmemenne 64 VIC gos asada A anand ascanteesnsie E AE 64 Terminal properties sxcnosticcevepiancevcpeneevecenunncenenubocetamsnanneuteccsnuieaassareennneres 64 Managing calls and data sessions csccsscssseeecssecesecseeesesseeeseeseeeseeeeceseceseceeeenees 65 vi TT 98 123789 D Contents Using the phone book scsessscenci do dacersiarcdravcataereasnmsssatiriartencs ete iehaaeeneeneensne 66 General SACS iict aeiiaaie aa ae i EE a 66 Editing phone book entries ssssssessessessesessessessessesessessesesseseesesseseesessesreseseesessese 67 Call log e E ee eater ere ernie 68 Information ON total USAOe sacssascysnsncsvsesdesansansudessouscestaatiesassecstaatanieeasrenanasuacens 68 Exporting the call 10 succnesacssnnanewepetetasumnneccenidaceninvesie rater rar eaae EEr EEEE G 68 Viewing th StS OF calls cnisascannc
126. rmation on the web interface see Chapter 5 Using the web interface Additionally it is possible to control the EXPLORER 527 using AT Commands Refer to Appendix B AT commands for a list of supported commands Antenna The EXPLORER 527 uses an active tracking antenna TT 3053A which can be mounted on the roof of a vehicle either with 3 bolts or with magnetic mounts The antenna is connected to the EXPLORER 527 with one of the antenna cables included in the delivery The antenna automatically points to the BGAN satellite and registers on the BGAN network after start up SIM card The SIM Subscriber Identity Module card used for the EXPLORER 527 is a standard SIM card which is acquired from the Airtime Provider The EXPLORER 527 requires a SIM card to go online and to access the settings of the EXPLORER 527 Without a SIM card you can only see the Main screen of the display system showing signal strength etc Using the web interface you can view the properties of the EXPLORER 527 and upload software without inserting a SIM card Upload of software however requires an Administrator user name and password SIM lock The supplier may SIM lock the EXPLORER 527 to a specific provider For further information contact your supplier TT 98 123789 D 9 Matrix of services and communication interfaces Chapter 1 Introduction The following table shows which services can be accessed from which interfaces and which types of equipment ca
127. s For further information see Before connecting to the Phone Fax interface on page 47 gt Only one of the Phone Fax connectors can be used at a time To make a call from a phone connected to the EXPLORER 527 dial 00 lt country code gt lt phone number gt Example To call Thrane amp Thrane in Denmark 45 39558800 dial 00 45 39558800 Making a call to the EXPLORER 527 To make a call to a phone connected to the EXPLORER 527 dial 870 lt Mobile subscriber number gt e is the prefix used in front of the country code for international calls This is 00 when calling from most countries in Europe and from many other countries e Mobile subscriber number The mobile subscriber number of the EXPLORER 527 you are calling If the mobile subscriber number of the EXPLORER 527 is available on the SIM card it is listed in the display menu system of the EXPLORER 527 under PROPERTIES gt MOBILE NUMBERS If it is not available refer to your airtime subscription Note 4 There are two voice numbers one for 3 1 kHz Audio and one for Standard Voice Example If you are calling from Denmark to the EXPLORER 527 and the mobile subscriber number for 3 1 kHz Audio is 772112345 on your EXPLORER 527 and you want to make a call to the EXPLORER 527 using 3 1 kHz Audio dial 00 870 772112345 TT 98 123789 D 23 Chapter 2 Getting started Making a call from one EXPLORER 527 to another EXPLORER 527 To make a call from one EX
128. splay and keypad 31 web interface 62 number of EXPLORER 527 system ii 0 options and accessories 109 Outbox for SMS messages resending or deleting messages 71 P phone making calls 49 phone book 66 add number 67 delete all entries 67 delete entry 67 modify entry 67 Phone Fax interface connecting 47 selecting voice quality 84 specifications 125 TT 98 123789 D Index PIN administration PIN 97 entering in display 22 entering in web interface 63 entering with a phone 48 port forwarding 83 POTS interface connecting 47 selecting voice quality 84 specifications 125 power 21 connecting 20 specifications 124 Profiles for data transmission 101 selecting for LAN 80 properties view 38 64 94 Proxy server disabling 60 PUK code 23 48 63 Q quality of voice 45 Quick dial 49 R redial 51 restoring settings 37 S safety summary iii satellite position and coverage 2 selecting 34 93 status of GPS 37 view selected 64 sent messages resending forwarding or deleting 71 viewing status 71 serial number 38 64 94 services supported by BGAN 4 services and interfaces combinations 10 services supplementary 85 143 settings restore 37 Short dial 49 show number 89 SIM card inserting 12 removing 13 specifications 124 SIM lock 9 SMS in display opening or deleting 32 receiving 40 view list 32 SMS in web interface forwarding 73 opening 73 recei
129. ssages in Inbox to delete all read messages in the Inbox Handling messages 73 Chapter 5 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message from the EXPLORER 527 on page 70 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane SIGNAL 0000000 o gt oh SMS service center 870772001799 Edit HOME Voice mail number PHONE BOOK Include message in reply C yes Wo MESSAGES jibes Delivery notification Cyes No Write message Apply _Cancel Outbox Sent Message settings CALLS hot cr rrrnmice Elboe EL ftp internet 3 2 If you want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply TT 98 123789 D Handling messages 74 Chapter 5 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service
130. ssed by the EXPLORER 527 00280to Ethernet The Ethernet interface on Contact your supplier 00289 Module Error the EXPLORER 527 cannot be used 00290to Power Supply Power on off and or LED Contact your supplier 00299 Error control may be out of function TT 98 123789 D 116 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 00300to GPS Module The GPS module is out of Contact your supplier 00309 Error function The EXPLORER 527 cannot obtain a valid GPS position 01000 to Temperature Low ambient temperature Move the EXPLORER 527 to 01009 Too Low is causing the performance a warmer location of the EXPLORER 527 tobe For information on degraded or halted temperature limits see General specifications on page 121 01100 to Data rate High ambient temperature Move the EXPLORER 527 to 01109 reduction due is causing the performance a cooler location to high of the EXPLORER 527 tobe For information on temperature degraded or halted temperature limits see General specifications on page 121 01300to No GPS Fix The GPS receiver has not Make sure the view to the 01309 yet achieved position fix GPS satellites is not blocked To help the EXPLORER 527 obtain GPS fix the antenna should be in a location with a clear view to as much of the sky as possible Note that in some cases it may take up to 10 minutes to obtain GPS fix
131. t up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic For further information on Profiles and Traffic Flow Templates see Using Profiles on page 101 and Using a Traffic Flow Template on page 104 ll Select the Secondary Profile To select more than one secondary Profile press and hold Ctrl or Shift while selecting Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary Profiles are listed under Profile CIDs 12 Click Apply Your LAN settings are applied Note that changes to your Profiles are not activated until you click Activate 13 Click Activate if you want to activate the changes to your Profiles TT 98 123789 D Setting up the interfaces 82 Chapter 5 Using the web interface Port forwarding Port forwarding enables you to setup a server connected to the EXPLORER 527 while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the internet For information on how to set the terminal in Router mode see Configuring the LAN interface on page 80 The following example shows how to allow internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 7 Select LA
132. ted AT commands Command Function ATA Answer ATD Dial ATE Command echo ATH Hang up ATI Request identification information ATL Monitor speaker loudness ATM Monitor speaker mode ATN Automode control ATP Select pulse dialing command ATQ Result code suppression ATS Set register ATT Select tone dialing command ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset to default configuration AT amp C Circuit 109 Received line signal detector behavior AT amp D Circuit 108 Data terminal ready behavior AT amp F Set to factory defined configuration AT amp V Display active and stored profile AT amp W Store profile AT CACM Accumulated call meter AT CAEMLPP eMLPP priority registration and interrogation AT CALM Alert sound mode AT CAMM Accumulated call meter AT CAOC Advice of charge TT 98 123789 D 132 Appendix B AT commands Command Function AT CBST Select bearer service type AT CCFC Call forwarding number and conditions AT CCLK Clock AT CCUG Closed user group AT CCWA Call waiting AT CCWE Call meter maximum event AT CDIP Called line identification presentation AT CEER Extended error report AT CECS Fast call setup conditions AT CFUN Set phone functionality AT CGACT PDP context activate or dea
133. than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls TT 98 123789 D Call log 69 Chapter 5 Using the web interface Handling messages Sending an SMS message from the EXPLORER 527 If the EXPLORER 527 is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the EXPLORER 527 goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the EXPLORER 527 do as follows 1 Click MESSAGES from the left navigation pane This window contains new incoming messages 2 Inthe left navigation pane click Write message Thrane amp Thrane BATTERY sera mo OS oS WRITE NEW MESSAGE HOME PHONE BOOK MESSAGES Inbox a Write message Please note that text over 160 characters will be sent as multiple messages Outbox This will be sent as ft message s Sent Message settings Delivery notification Yes No CALLS Recipient _Send SETTINGS PROPERTIES ADMINISTRATION C terns 3 Type inthe message in the Write new message field If the messa
134. the Phone Fax interface The EXPLORER 527 has two Phone Fax connectors one at the front panel and one at the rear connector panel To connect a phone or a fax machine to one of the Phone Fax connectors you need an analog telephone cable with an RJ 11 connector For specifications and pin out refer to Phone Fax interface on page 125 Connecting to the Phone Fax interface Do as follows 1 Connect the cable to your phone or fax machine 2 Connect the other end of the cable to one of the Phone Fax connectors on the EXPLORER 527 One Phone Fax connector is placed at the front panel the other is placed at the rear connector panel Both are marked Phone Fax gt You can only connect to one of the Phone Fax connectors at a time 3 Power on the EXPLORER 527 4 Check the connection by making a phone call or sending a fax See Making or receiving a phone call with the EXPLORER 527 on page 49 or Sending or receiving a fax message on page 53 If connection fails check that the interface is enabled in the EXPLORER 527 If the analog phone icon is not present in the display Main screen and in the Home window of the web interface the interface is disabled See Enabling or disabling an interface on page 44 If the interface is enabled but connection fails refer to the the Troubleshooting Guide on page 113 TT 98 123789 D Using a phone or fax machine 47 Chapter 4 Using the interfaces Entering the SIM PIN using a phone E
135. the physical unit and its features and functions TT 98 123789 D 1 Chapter 1 Introduction The BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system ten wr ten is im m wr a nv m w ur ar tou 10 tan Wear ie FI 1 4 satellite F2 1 4 satellite F3 l 4 satellite The mp depicts In marsas expectations ofooverage but doesnot www inmarsat com bgan F represent a guarantee of servioe The availability of service at the IOR AOR W To bedetermined edge of ooverage areas Tuctuates depending on various conditions POR The launch ofthe F 3 satellite will be determined in due course P bgan inmarsat DZ The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions The launch of the F3 satellite POR will be determined in due course TT 98 123789 D 2 Chapter 1 Introduction Overview of the BGAN system A complete BGAN system may include the EXPLOR
136. tup of the LAN interface see Configuring the LAN interface on page 80 For information on how to set up a Profile see Using Profiles on page 101 Viewing information on calls and data sessions The following sections in the Home window show information on calls and data sessions e ONGOING CALLS isa list of calls that are currently active The list shows the Voice quality and the time connected for each call ONGOING DATA SESSIONS is a list of data Profiles that are currently active including the IP address that is assigned to each PDP context e SESSIONS TOTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data TT 98 123789 D The Home window 65 Chapter 5 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a phone e Modify or delete existing names and phone numbers or enter new names and phone numbers Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane seas ooo OS ere CE HOME Entryv Namev Numberv Actions PHONE BOOK Mr Jones 4511111234 Edit Delete MESSAGES Alistair 123456789 Edit Delete farts SETTINGS j lo i PROPERTIES j co ADMINISTRATION j io HELPDESK z j SITE MAP io io j io
137. ubscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select Settings gt Phone Fax gt Closed user group from the left navigation pane men HOO0000 oK ns GROUPS HOME A Group index Active Group no PHONE BOOK 0 O MESSAGES 1 CALLS SETTINGS 2 USB LAN Phone Fax Call forward Call barring Call waiting Line identification 5 e ie i e ie ie o io Closed user group 9 Common 10 O Subscribed Satellite selection SETTINGS FOR ACTIVE CLOSED USER GROUP PROPERTIES These settings are not used for subscribed closed user group ADMINISTRATION O Outgoing Access I Preferential HELPDESK Apply Cancel SITE MAP CC 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used TT 98 123789 D Setting up the interfaces 90 Chapter 5 Using the web interface 5 Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during
138. ume siueeeeaceceamuaenees 106 Generating a diagnostic report cceeeesssscceseesecesecssecseesseseeceseeseceseceseeseeeeeeeees 106 What SOK schon ceeep tie nep R 107 Chapter6 Maintenance and troubleshooting DENIS chapter ai cccsaccaxcessniataaadantccicoveseaaanciendiacscpnceanankesansnneeeacaiuntemeanan conden 108 Getting Support eessessessssessessessesessessesessesseseesessessesessesseseesessesessesresessesresesseseeseseese 108 Uploading SOUWANE ix prsuctvascstinneiamencrantnadendenauauenndameancaminiencamemaleaue 109 R inserting the TLISE _ ceusicsscvecasiaunvdesecescccenstvicesitncuacwecmonsxtsneuasancosunseniarsaneeuesbeveeeati 109 Options and ACCESSOMES sisitan iaiaaeaia AREE EEE RNEER EEst 109 Troubleshooting guide sessesssessssseseesesseseesessesersessessesessessesseseesessessesessesseseesessesee 110 Status Signaling s sisiane iens aa aE NEER Nie EEEE 115 Alarm messadge S ynisiadece cons tecein ss eeaeee ore rea E a 115 LOG a I E E E E A E E E 120 Appendix A Technical specifications Intis appendix cs rss E ETETE EEEE 121 General specifications asssaxcntasacasncanhaenaaseehincxsonssshausnteencanpstntaaaeantaiateesaeaaasieisaastones 121 Power Input sneg aiee E E E E ERER 124 SIM Interface siseses ssaa ae E E NEEE EE EATE ERE 124 Phone Faxinterlace sineereeon erapr Eeee aa aE a a EEEa raadi 125 LAN interface sneinen aa a EE A 126 USB service interface se sssessesessesesseseeseesessessesessesseseesessessesessessesessese
139. uration 99 F fax connecting 47 sending or receiving 53 features 5 forwarding calls 86 Fuse reconnecting 109 G general specifications 121 GPS position 37 troubleshooting 111 view status 37 H hardware view version 64 94 TT 98 123789 D Index Header compression enable or disable for LAN 80 help desk number 39 106 changing with web interface 106 I IMEI number 38 64 94 import configuration 100 Inbox for SMS messages replying forwarding or deleting 73 indicators function 8 installing the antenna 15 the EXPLORER 527 14 interfaces overview 6 turning on or off 36 44 interfaces and services combinations 10 IP address 38 64 94 items included in delivery 11 L LAN interface connecting 55 setting up 80 specifications 126 LEDs function 8 light and sound disabling 36 77 light indicators function 8 line identification 89 List of alarm codes 116 logs clearing 100 M MAC address 38 64 94 magnetic mount kit for antenna 109 matrix of services and interfaces 10 142 messages configuring outgoing 74 deleting in display 32 forwarding 73 opening in display 32 opening in web interface 73 receiving in display 40 receiving in web interface 72 replying 73 sending 72 view list in display 32 mobile subscriber numbers viewing 38 64 94 mounting the antenna 15 the EXPLORER 527 14 NAT setting on or off for LAN 80 navigation di
140. vice interface Before connecting to the USB service interface The USB Universal Serial Bus service interface of the EXPLORER 527 is intended for accessing the settings of the transceiver in a service situation using AT commands To connect to the USB service interface use a USB cable mounted with a type B connector For specifications refer to USB service interface on page 127 First time setup of USB If it is the first time you connect your computer to the EXPLORER 527 using the USB service interface or you have exchanged the EXPLORER 527 with another EXPLORER 527 you must install a driver as follows l 2 10 ll 12 Power on your computer Connect the USB cable to the USB port of your computer Connect the other end of the cable to the USB connector marked USB on the rear connector panel of the EXPLORER 527 Power on the EXPLORER 527 as described in Getting started on page Il Your computer should now automatically discover that new hardware is connected D The following description is for Windows XP If you are using a different operating system the procedure may be different On Windows XP the New Hardware Wizard starts automatically Go through the wizard as follows In the New Hardware Wizard select No not this time when you are asked if Windows can search for software Click Next Insert the Thrane amp Thrane CD ROM provided with your EXPLORER 527 into the CD ROM drive of your
141. ving 72 replying to 73 sending 72 SMS service number 64 75 94 software uploading 95 view version 64 94 sound alarm 35 77 message 35 77 sound and light disabling 36 77 specifications antenna 122 Ethernet interface 126 general for transceiver 121 LAN interface 126 Phone Fax interface 125 power 124 SIM card 124 USB service interface 127 Standard data 54 status methods for signaling 115 viewing 41 64 stealth mode activating 31 enabling 36 77 Streaming data 54 activating 33 54 defining Profiles for 101 supplementary services setting up 85 support contact information 108 TT 98 123789 D Index T telephone interface connecting 47 selecting voice quality 84 specifications 125 total usage viewing 65 68 Traffic Flow Templates 104 transceiver general specifications 121 troubleshooting guide 110 type number of EXPLORER 527 system ii typography used in this manual iv U uploading software 95 usage counter 65 68 clearing 100 USB service interface connecting 57 specifications 127 V version hardware 38 64 94 software 38 64 94 voice mail number viewing 38 75 voice quality 45 selecting for Phone Fax interface 84 wW waiting calls 88 web interface accessing 59 browser settings 60 definition 59 navigating 62 144

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