Enterprise Advantage
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1. orders with this status including all incomplete orders To edit an incomplete order click on the applicant s name or select the checkbox next to the applicant s name and a case action of Edit Order The Subject tab will display to allow you to complete the order If you would like to delete an order that has not been submitted then select the order and choose the case action called Cancel Hold Order There are four On Hold statuses L Ze 3 On Hold Incomplete Order The order is currently incomplete and has not been submitted for processing On Hold The order is missing information that is required to begin processing On Hold Email Sent This order is missing information that is required to begin processing An email request for the required information has been sent On Hold Duplicate A duplicate order has been identified This order has been placed on hold awaiting completion of the original order Order Detail Click on the Report Type icon in the top left corner of the page to view the full report You may Add a Search to the report or send a aa omnano a Customer Service Inquiry from the Case Actions ro y menu E e You may also perform Element Actions on specific searches such as viewing the results of one search rather than on the entire case e m aaas YY PEPA E Employment Solutions Enterprise Advantage Get Started 7 Admin Billing On the toolb2. process of ordering background checks viewing results administrative functions and online billing Sign On Steps gt First Advantage Enterprise Advantage 1 Goto enterprise fadv com 2 Enter your Client ID User ID and Password Easily make confident hiring 3 Click the Sign On button decisions every day al Simplify your screening process through intuitive technology and innovative Note Click Forgot password to create a new password solutions from First Advantage n rst Advantage About Our Services es ie About F Stren Oba wondorce Success ONG tem taiem wih powertul solutions trom First The Enterprise Advantage system times out after 15 minutes of inactivity Two minutes prior to the session timing out the system will display a message that states Your session will expire in 2 minute s Click OK to continue Selecting OK will reset the time out period to 15 minutes If the session times out you will be redirected to the Sign On page Order Entry TO dia Customer Service r cream ee RR RRA A a e e Gute On the toolbar select Background Checks gt Order Entry 1 Enter a Client Reference ID to identify your report optional 2 Enter your Client Reference 2 optional 3 Enter the Position Applied For optional 4 Select a package Individual Component or a combination of both 5 Click Next Employment Solut
3. First Advantage A Symphony Technology Group Company Employment Solutions Enterprise Advantage Get Started Customer Education V3_07 2 2013 Table of Contents Ino o A OE ne ee ON 3 AO AAA A O A A aes wo Urol aewen en 3 A A O O O nds PR CO A 3 SIPEG TON dA Lao E A RO O PE CE O te se loirde alos oa dutacide netge ne eevee waleea uae Oued eee lee te 4 BASES A tet EE Eg OR Oe EO Sen EET eee TRO EEE OT ae ene TITY eo 4 Order SUMMA Vr A A RN JO O O ES 5 Di RR AAA ee hs Sete ae tad See ese eh elena tae See eh ante 5 Savine Order LOM Wa tlO lM seeen ove sasotiea diia 6 Order Viewine Flterine OPONE A dee A aba cc a id dd 6 Order Sears US a eR A OY SOE SEARO SRT ORE eet een ORR e aN 7 arD RNeane te aaNet ea Re eam Sea EWN o Ba eee Nee Re ere ae eee eee 7 AGUAS BINNS 2 sac tnt ontee ah nidatekentcenade bacdeauemnss tee cbedoieteoecGne oaseaeataance eave toce tos ecGec A 8 o fate E ac coance peace bac canton E aece ase ceaezaracesesee 8 Admin Edit User Profile a caicatatsthetecsshiddestaaseecdeadioacntadbeceneabacdestaanaeadeade onan todeataadbacdessbanasetsod iooassadbateseaaacesspanacnaneaisocstat 9 Hola CUS CO et O ARA o aa nies dun ae coansabausaa Seceaaks oancecsnaecesnas a a aa 9 Employment Solutions Enterprise Advantage Get Started 2 Introduction Enterprise Advantage is a web based pre employment screening utility offering fast background information to meet your business needs This guide is a reference tool on the
4. ar select Admin gt Billing 1 4 Select a specific invoice period from the Invoice Date drop down box in the Billing Detail View Options section to view a billing period Choose to group by Requestor Reference Number or Subject Use the Group By and Sort By drop down boxes to set the criteria to view billing detail Click OK to launch the Transaction Details screen Admin User Profile On the toolbar select Admin gt User Profile to Change your own settings and preferences Change your password or secret question Change another user s settings and preferences Company Administrator Set default options for users Company Administrator Modify company information Company Administrator View managerial reports Company Administrator Create user specific custom packages Company Administrator e Invoice Summarnes leveices are Gue LOON receipt Payment will De considered late f not received witht 20 calendar days of invoke date Employment Solutions Enterprise Advantage Get Started 8 Admin Edit User Profile E sb Be By a 7 it Ta oe wnt pe pre id pe teers meee E AS Se OREA IA On the toolbar select Admin gt User Profile 1 oes Prode 1 The Edit User Settings link from the user profile screen will launch the Edit User Profile 2 Enter user information in the provided fields 3 Click the Change Password button to designate a new password The Chan
5. as saved as well as the date and time the order was saved The status of the order is On Hold Incomplete Order If you would like to cancel your order or come back to finish your order at a later time select the Exit Order button You can search and find orders that are pending submission See Order Search Results for more information Order Viewing Filtering Options UE TL E lechaical Subsor Lo CT dr n Cuelomar arica 1 Enter the desired Date From Date To range for your iene e e report 2 Select Order Options Subject Options and or Report Options optional 3 Click Search to continue Note Default date range is previous two weeks When filtering by date range you will only be able to filter a maximum of 90 days Filtering by specific criteria without entering a date range will allow you to search further back into the archives Filter by SSNV or CID to retrieve orders as far back as account origination Employment Solutions Enterprise Advantage Get Started 6 Order Search Results Click on the Report Type icon to view the full report Click on an applicant s name to view the Order Details You may also select multiple reports choose a Case Action and click Submit at the bottom of the page to perform the selected action pros q ve e me oo We oe we ser regar sh a Note If you searched for all orders with a status of On Hold the results will include all
6. ge Password box appears 4 Click the Secret Questions button to designate a new security question The Select Secret Question box appears e e e mt orreee Note You can change email notification preferences and modify security rights so that they accommodate your system usage Contact Customer Service If you need to contact us with any questions the phone k o number and email address for Customer Support is listed a a a E under the Customer Service tab You can also use the form SEE eee pan to send a message to Customer Support A a You can also chat with a member of our support team by SS clicking on the Live Chat icon at the top of the screen Employment Solutions Enterprise Advantage Get Started 9 Enterprise Advantage is a consumer reporting agency product Product and First Advantage makes no representations nor warranties regarding the credit worthiness of or suitability for residency and or employment of any individual Client will use the product at its own risk and peril and will bring no action or claim and irrevocably and completely waives and releases all future actions and claims against First Advantage and its affiliates for any injury or damage consequent to the use of the Product There is a wide diversity in the types of criminal records made available by various jurisdictions and in the content of such records and due to the organization of criminal records and or the natu
7. ions Enterprise Advantage Get Started 3 Subject Information 1 Enter as much information as possible to increase report accuracy 2 After completing the Subject Information screen use the tabs at the top or the Next button at the bottom to navigate to additional entry screens ae LISD SLOES MAR CAINE Note Fields in RED are required For more information on saving and exiting an order see Saving Order Information Last Saved at 03 33 PA e fm Maa Es Creer Records Acc Int pr i boli hee LT Hone er OOO Admin Comore Service Drar Ery Order Vissing fackgraued Goreming Usar Gaida 1 The entered name and current address of residence EE will be selected by default Select Provided Other 2o Name or Developed from SSNV to be added to the pe public records search optional Order Sebjact 2 Enter any additional locations to your order in the new section at the top of the screen Felony nd Mideneance 1000 ALOT RRA DAE ALPHARETTA GA 30004 PLIO COURTY SOVECE Appicani Provided Sun face F PRY LEA od 03125 PA ea eT i Employment Solutions Enterprise Advantage Get Started 4 Order Summary 1 Review each section of the Order Summary screen to determine if all the subject information is accurate 2 Use Edit buttons or the tabs across the top to edit ce 3 Click Add Component to select individual components to be added to your order 4 Click S
8. re of the query there will be instances where no criminal information is reported with regard to persons who in fact have criminal records and or where identifying information appears to match the consumer on which a consumer report is sought which information may not pertain to the consumer and Client shall take independent verification of the information contained in the Product to ensure that it pertains to the consumer before Client takes any adverse action against the consumer Consumer information is secured by and through fallible sources both human and otherwise and that for the fee charged First Advantage cannot guarantee the accuracy and or completeness of the consumer information furnished Data otherwise available from public record sources may be suppressed in First Advantage products in conformance with applicable data obsolescence laws applicable law First Advantage and or third party vendors policies The following information is not offered as legal advice but is instead offered for informational purposes First Advantage is not a law firm and does not offer legal advice The following information is therefore not intended as a substitute for the legal advice of an attorney knowledgeable of the user s individual circumstances or to provide legal advice Copyright 2013 First Advantage All rights reserved Employment Solutions Enterprise Advantage Get Started 10
9. ubmit Order to send Obtirng Information lider Falis Peete The lederal Far Credit baporting Aci irepcaee corr fica ug Sa bo yaan iri prigae ar boih agent aora aho knowingly end uy obbaine informatian on b cone comurrar riporhrg agency under fel pra ened other paresis for ero D obimna much oom eL a UTE PUES LEA ed A 130 PA ee saben Cede Sct Cece Order Confirmation 1 Aconfirmation message will appear displaying the Order ID number 2 Click View This Order to view the order Note You may also view the order by a Selecting Background Checks gt Order Viewing OR b Going to the Home page and clicking on the Background Screening dashboard link appropriate to the orders status Employment Solutions Enterprise Advantage Get Started 5 Saving Order Information Auto Save The Enterprise Advantage system will automatically save an order every 5 minutes based on your account setup preferences if the page requirements have been met A message displays at the bottom left of the screen indicating the order was saved as well as the date and time the order was saved The status of the order is On Hold Incomplete Order The auto save functionality also occurs when you move from one page tab in Order Entry to another one Save and Exit Buttons If the Save Order button is selected the information that has been entered will be saved A message displays at the bottom left of the screen indicating the order w
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