Home
Frequently Asked Questions
Contents
1. guide Click the link here for the pdf version of the iPad user guide Page 3 Can I take and save photos on my computer Many computers have built in cameras which also may make Skype or FaceTime calls possible Photos received in emails can be saved and edited on your computer See the user manual for your computer for more information What happens when I lose my network connection Your monthly fee includes access to the Internet and phone service provided by Charlestown Connect You initially need to set up your wireless connection usually to CCI Resident for your computer by typing your username and password provided by Charlestown Connect into the authentication area for your network connection on your computer If you cannot locate this information or need help with it you can contact Charlestown Connect 1 800 677 0211 for help by phone or from a technician who will come to your apartment and provide free assistance if you are a new resident You can also contact Charlestown Tech Tutors 410 501 3572 for free assistance which may involve calling Charlestown Connect If you ask for help from Charlestown Connect with matters unrelated to your computer connection you will have to pay Tech Tutor assistance is always free and covers a range of instructional and software support services for computers and printers see below hln2 v4 8 2 2015 Does the CCI Resident connection work for my wireless pri
2. D Tech Tutors Charlestown Frequently Asked Questions How do I turn my computer on and off It depends on the type of computer The user manual for your computer or the search function on your computer will tell you how to do it Sleep is not the same as a shutdown For computers using Windows you should turn off your computer by clicking or tapping the Shutdown The Restart button will turn it off and immediately back on Do I need to turn off my computer when I am finished for the day Note that computer refers to desktops laptops tablets and related devices The general advice from computer experts is to leave it on all day if you use it more than once a day If you use it in the morning and at night you can leave it on overnight too However if you use your computer a few hours once a day or less turn it off when you are finished The advantages of leaving it on are that background updates and virus scans occur when the computer is running and it is easier to access a computer that is on or that has been hIn2 v4 8 2 2015 in sleep mode than it is to start a computer that has been turned off However leaving a computer on wastes electricity even in sleep mode and turning it off can help performance Installations of new programs or applications or similar changes often require at least a restart for full installation If there are updates that are ready for installation they will be i
3. and less operational and storage capacity The same general points apply to purchasing printers What resources are available at Charlestown to help me with my computer or Internet device 1 Contact Charlestown Connect for connection issues 2 Contact Charlestown Tech Tutors for help with your software programs and for instruction in their use See phone numbers in a prior section Charlestown Tech Tutors is a group of resident volunteers who provide individualized in home introductory level education about computers to residents on request Tech Tutor assistance includes such things as helping residents a become comfortable enough with their computer to be able to use it for basic functions b set up and learn to use email c access the Internet d search websites e learn how to share photos f manage their online address book or contacts including accessing adding and deleting contacts and g check the status of their anti virus protection and give advice or suggestions about improving the performance of their computer The service is FREE hin2 v4 8 2 2015 3 Obtain a Tech Tutor Service Request Form by clicking this link and printing the form by getting one ata service desk on the Charlestown campus or by contacting Tech Tutors directly at 410 501 3572 If you call please include your name apartment number and phone number in your message 4 The Apple Charlestown Users Group CHUG meets th
4. cturers no longer Networning SKUIS provide much paper documentation for their products but they have 5 Youtube com has many beginner online user manuals and many of tutorials for computers tablets and them are free if you type free user smartphones Just add the name of manual for name of product into the device or software you are the search line of your search engine interested in learning about hin2 v4 8 2 2015 Page 6
5. e Fire iPad and WOW Some programs give you the opportunity to sync with or link to other email programs such as Google Gmail in Outlook Mail How can I search the Internet for information and websites hIn2 v4 8 2 2015 You can use a browser such Apple Safari Microsoft Internet Explorer or Edge Mozilla Firefox Google Chrome or Android Silk to connect you to the Internet You can use the web address line in browsers for searching for specific web sites or for information about specific topics However there are also search engines specifically focused on searching topics on the Internet such as what a reference librarian does The browser gets you on to the web and may help in your search but the search engine concentrates on searching The most popular search engines are Google Bing Yahoo Ask and AOL Search When you search the Internet be careful what you click Try to determine whether a web address is associated with an ad Select search items with websites that are reputable and directly related to your search Consult the OnGuardOnline gov website for more information Can I used my computer for phone calls and video calls It depends on whether your computer has the hardware needed for such communication Skype is a popular program for these purposes To obtain more information see the Skype website The equivalent of Skype for Apple users is FaceTime To learn more about it see an Apple user
6. e third Thursday of the month except July August and December to discuss Apple related topics Check the bulletin boards for meeting topics and days The CHUG website also has the meeting information 5 Charlestown also has a Computer Club and Computer Lab which provides computer access for those who do not own computers or printers See the Charlestown Community Resources Guide for more information What off campus and Internet resources are available to help me with my computer or Internet device 1 For hardware repairs or replacements or other technical issues such as the removal of viruses you can contact local tech stores such as the Apple Store Staples Best Buy Geek Squad and Office Depot or MacMedics 2 You can also find a wealth of helpful information on the Internet You need to learn how to master Page 5 informed searching in which you enter 4 PCClassesonline has many free appropriate search terms and tutorials for both Windows Mac and discriminate between legitimate and tablets and the GCF Learn Free useful sites and others You should website has many useful tutorials look at the web address URL and You can also find helpful information brief description next to most items in at the Net Literacy website See the your search list for clues to the nature links for Computer Basics Email and value of websites Basics The Internet and Social 3 Computer manufa
7. le Password managers offer an encrypted searchable database They can include things like form auto fill multi device syncing auto password changes and notifications when a site with which you have an account gets hacked LastPass and 1Password works on Windows and Macs KeePass works with Windows Follow the links by clicking on them or by holding down the Ctrl key and clicking Should I back up my computer files and programs All important files and programs should be backed up on an external hin2 v4 8 2 2015 device such as a flash or thumb drive a CD a DVD or an external hard drive You can also back up in the Cloud which is a location in cyberspace You may have to pay a fee to back up on the Cloud You can choose to back specific files and programs or to back up your entire system You can get more information about system back ups from an Internet search your computer manual or a computer support person such as a Tech Tutor Is an anti virus program important Yes There are various ways that viruses and similar threats can infect your computer You can use built in anti virus and firewall programs such as Windows Defender which are free There are other programs with free versions such as AVG avast Malwarebytes Norton and McAfee However after a period of time you are likely to see pop ups on your machine encouraging you to buy the commercial version of these programs Computer sale
8. nstalled when you shut down a Windows PC but you should not push the power button during the installation of software updates The computer will turn off when they are fully installed FYI these updates require a network connection such as CCI Resident Computers that are left on are susceptible to power surges after a loss of electricity and a sudden burst of energy when power is restored This is why surge protectors and battery back ups are useful Is it important to keep a record of my usernames and passwords It is essential Lost or forgotten passwords are a common problem faced by the Tech Tutors It is difficult Page 1 or impossible to teach people how to use email or a password protected program without the password and email address or username Save usernames and passwords for all accounts on a pad or in a notebook and keep them in a secure and easily found location near your computer Address books and index cards and file boxes are useful storage places Do not store secure information on your computer You cannot get into email or other secure accounts without your username and password For iPad users it is essential that you remember your passcode to be able to use your device If you do not have it it may be necessary to reset you device back to its original settings losing all that you have saved on it such as new applications photos and music Password manager software is also availab
9. nter There is a different portal for printers It is called CCI Portal Special information about your printer will generally have to be provided to Charlestown Connect so that you connect your wireless printer to the Internet When should I purchase a new computer and what type should I buy There are many reasons to buy a new computer Frequently cited reasons are that the computer has become very slow or unreliable because components are wearing out new programs or applications are not compatible with the operating system and it is too costly to add memory or update the processor or operating system There are a lot of choices The most important advice is not to buy a computer with features you are unlikely to use You may be paying more than necessary If you only want to use your computer for accessing the Internet emailing and taking and saving photos there are a number of inexpensive tablets that will meet your needs If you want to do more such as word processing spreadsheets presentations edit videos or music create graphics play interactive games or print documents photos and other items you will want a laptop or desktop with more capacity than small tablets Page 4 Consult the Internet for reviews check Consumer Reports and go to local computer stores to test products for yourself Remember though if you get a great deal you may have to be satisfied with fewer features less speed
10. s people may encourage you to buy an anti virus program but you should consider free anti virus software as an alternative You should schedule regular virus scans in the scheduler in your program s control panel If you do the scans manually you can do a quick scan about once a month and a full scan which may take an hour or more Page 2 Use Safe Computing Practices as outlined in the OnGuardOnline government website How do I navigate my computer An increasing number of computers today rely on touch screens and may have virtual keyboards that appear when you touch an area requiring the entry of text Touch screen computers rely on a variety of gestures e g swipes right or left or up or down taps or pushes to initiate actions or locate items A stylus can help you touch more precisely and keep your display clear of fingerprints Computers that do not have a touch Capacity rely on a mouse or mouse pad Left clicking usually initiates an action such as opening a program or web link and right clicking usually opens a menu for the item clicked Consult the user guide for your machine to learn more about how to navigate it What programs can I use for email There are numerous choices including Google Gmail Microsoft Outlook Mail in Windows 8 and 10 Hotmail now owned by Microsoft AOL Yahoo Mozilla Thunderbird and programs built into computers and devices such as the Amazon Kindl
Download Pdf Manuals
Related Search
Related Contents
取 扱 説 明 書 プリンタ LC-P45 - メトラー・トレド - Mettler 平成17年3月期(第25期) 決算説明会資料 (PDF:297 KB) Edbak SWM100 NETTOYANT CANALISATIONS ET FOSSES SPME Fiber Conditioning Station for Agilent GC Injector User Manual Electrolux EN18WI30LS User's Manual Copyright © All rights reserved.
Failed to retrieve file