USER`S MANUAL - Orient Technologies
Contents
1. Feed Cut button gt Print self test page keep pressing the FEED button while turning on the power for 1s the printer will print the self test page gt Feed paper under normal conditions press the FEED CUT button the printer will feed paper and the printer will stop feeding paper when release the FEED CUT button During paper feeding the Presenter will start when the paper head enters the Presenter and the Presenter will stop running when the paper head is held by the Presenter gt Cut paper the printer will cut paper if press the FEED CUT button for two times continuously Caution lt The printer will not run when press the FEED button under error status 10 SNSC BK C310 User s Manual Button for opening and closing the top cover After pressing the button for opening and closing the top cover the top cover module can be opened for maintenance work such as clear jammed paper jam clean the print head platen rollers Power switch Press O to turn off the power or press to turn on the power Error LED Red Indicate different status of printer Normally it is off under error status like paper end it will flash Note Error LED also flashes when the printer executes macro definition Power LED Green Indicate whether the power is on or not and it is always on when the printer is turned on AN Heating lt The print head and the motor gives out heat while using please do2. Paper jams Remove jammed paper Table 6 2 2 Problems during printing To adjust print darkness contact with our distributors or SNBC If paper jams in cutter please remove the jammed paper firstly and then press CUT button to reset the cutter 35 SNSC BK C310 User s Manual 6 2 3 Problems during paper output Paper end Install a new paper roll The printer stops printing Te Paper jams in cutter Dust or Check if there are sundries in cutter path and warns errors during ai wastepaper covers the paper near Clean the paper near end sensor printing end sensor Table 6 2 3 Problems during paper output Note Contaminated paper may cause detection failure 6 2 4 Other problems The printer is not connected with the LED does not light and Connect the printer with power correctly l power correctly printer does not work Turn on the printer The printer isn t turned on Remove the errors Printer is in error status The n l The printer does not o Make sure the communication cable is N communication cable is not work after receiving oo connected correctly connected well Interface setting is commands Set the interface again according to the self test wrong page Table6 2 4 Other problems Note Paper near end alarm acts only as a prompt for users not an error status Therefore when this alarm is given printing task can still be sent 2366 SNIC Appendix Appendix 1 Self tes
3. SAN3SC BK C310 User s Manual Fig 4 6 2Paper head lt Before loading paper make the paper flat to ensure the paper be fed smoothly into the path ON ye Q xX Fig 4 6 3 Radian of paper head 4 6 2 Semi automatic paper loading 1 Turn on the power and the ERROR LED alarms for paper end 2 Refer to Figure 4 6 4 push paper into the paper inlet for a certain distance and release your hands when the platen roller starts rotating and holds the paper 3 The printer starts loading paper and then the printer can execute print tasks after finishing loading the paper and the paper head stops at the normal print position N Caution lt Push the paper into the paper feeding path with well distributed and gentle force and try to make the paper head parallel to the paper feeding path If the angle between paper center line and the printer center line is lt 4 it can guarantee that the paper jamming malfunction will not happen E I i 1 H me Li A Fig 4 6 4 Paper loading 19 SANSC BK C310 User s Manual 4 7 Install the printer The operation of BK C310embedded printer is reliable and easy and it has good adaptability of installation and good maintainability It adopts modularization design and active connection combining with embedded installation it also adopts flexible maintenance and operation points Please refer to the content in this sec
4. VV VV VV V WV BK C310 User s Manual Replace paper roll easily The top cover of printer can be opened which is convenient for maintenance The top cover of Presenter module can be opened which is convenient for maintenance Characteristics and parameters can be set by software Single USB interface or single serial interface is optional Mark identification and checkout Lower mark sensor for non thermal side is adjustable Semi auto paper loading Firmware can be updated on line SNIC 2 Main technical index 2 1 Technical Printing Barcode Fonts Graphics Power consumption PRESENTER Reliability specification Print method Resolution Paper width Print width Ticket length Print speed RAM memory Flash memory Print head temperature detection Print head position detection Paper Mark detection Paper near end detection Communication interface Barcode Fonts Fonts Process Graphics Paper type Paper roll OD Paper roll ID Thickness Thermal layer 24VDC input room temperature rated current Presenter paper output detection Presenter paper output speed Presenter paper pull detection Presenter paper jam detection Presenter paper retraction detection Presenter paper retraction speed Presenter paper output mode Print head lifetime BK C310 User s Manual Parameter 203DPI model Direct thermal line 203x203DPI 48 82 5mm Maximum 80mm 3 2 default 80mm Maxi
5. Fig 4 5 3 Connect the straight through cable to the serial connecting cable Caution lt gt Make sure the interface cable is connected in correct direction lt When connecting or disconnecting the interface cable make sure to hold the plug shell instead of dragging the cable forcibly lt You must use the straight through cable for cable connecting otherwise the communication is disabled lt gt Do not connect or disconnect the serial connecting cable before disconnecting the power supply AF SN3SC BK C310 User s Manual 4 5 3 Connect paper near end sensor cable Connect the paper near end sensor cable as shown in the following figure a a GR gt M IN Fig 4 5 4 Connect paper near end sensor cable 4 6 Install and load the paper roll Before installing the paper roll make sure the specification of paper roll is in conformity with requirements of printer refer to 2 2 Paper specification 4 6 1 Steps to install the paper roll The paper roll is easy to be installed on the BK C310 printer and the steps are as following 1 Turn on the power and then place the paper head in the paper feeding path as shown in the Fig 4 6 1 Fig 4 6 1 Paper loading 2 When the paper sensor detects paper the platen rollers will start rotation to complete the semi automatic paper loading Caution lt Before loading paper cut the paper head trim according to the figure below 18
6. N 13 CODE39 CODE93 ITF CODABAR CODE128 PDF417 GS1 QRCODE MAXICODE XXXXXXXX XXXXXXXX 38 SNSC BK C310 User s Manual Printed lines Actual XXXXXXXX Number of Cuts Total XXXXXXXX Number of Cuts Actual XXXXXXXX Power On time XXXXXXXX Product date XXXXXXXX Note xxxxxxxx represents the detailed contents or value of printed item Explanation of self test page Boot Firmware Printer BOOTLOADER version Main Firmware Printer monitor program version H W parameters Printer parameter setting Flash Memory Size Printer FLASH capability Flash Logos Fonts Flash size for bitmap downloading Resolution Printer resolution Fixed Left Margin Printer fixed left margin Fixed Right Margin Printer fixed right margin Print Width Max Maximum printable width Dark Scale Print darkness PrintSpeed Max Print speed Cutter Enable or disable cutter Presenter Enable or disable Presenter Presenter Mode Pre paper output mode Presenter Wait Time Pre waiting time before retracting or ejecting paper Communication Interface Communication interface setting Rx Buffer Size Data receiving buffer area size Interface Type Interface type Resident Fonts Font setting BarCodeAvaliable Printable barcode type STATISTICS Statistic data of the printer Printed paper length Total paper feeding length of printer Printed lines T otal Total printed lines of printer Printed lines Actual Current printed lines of printer N
7. NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY DESTROY THE SOFTWARE AND DOCUMENTATION 1 LICENSE GRANT This software is only to be used with the equipment for which it has been made SNBC grants to you a non exclusive non transferable right to use the Accept Reject Press F1 for help lt lt Back B Next N gt gt Cancel C 2 Choose the printer type and name to be installed take BK BK T1802 as an example If you want to set the printer as a default choose Set As Default Printer 24 SN3SC BK C310 User s Manual a Printer Driver Setup Lo Select Install Module C Receipt Ticket Label Embedded BK T1802 X l Set s Default Printer Press F1 for help lt lt Back B Next N gt gt Cancel C 3 Choose the Setup Type Advanced and click Next Setup Type C Typical Remarks Support multi USB printer Press F1 for help oo Cancel C 4 The driver identifies the current system type automatically and then click Next Bt Printer Driver Setup o Select Install OS C Windows XP Windows Server 2003 C Windows Vista C Windows Server 2008 Windows 7 C Windows 8 Windows 8 1 Windows Server 2012 Press Fl for help lt lt Back B Next N gt gt Cancel C 5 Set the printer driving mode and printer port The system supports several USB installati
8. USER S MANUAL Embedded Thermal Printer BK C310 Shandong New Beiyang Information Technology Co Ltd SN3SC BK C310 User s Manual Declaration Information in this document is subject to change without notice SHANDONG NEW BEIYANG INFORMATION TECHNOLOGY CO LTD hereinafter referred to as SNBC reserves the right to improve products as new technology components software and hardware become available If users need further data about these products please feel free to contact SNBC or your local dealer No part of this document may be reproduced or transmitted in any form or by any means for any purpose without the express written permission of SNBC Copyright Copyright 2015 by SNBC Printed in China Version 1 0 Trademark Registered trademark of SNBC SASL Warning and caution JN Warning Items shall be strictly followed to avoid injury or damage to body and equipment N Caution Items with important information and prompts for operating the printer Caution Thermal elements No touching N Warning Do not touch equipment to avoid damaging it for static electricity SNBC has passed the following certifications ISO9001 Quality Control System Certification IS014001 Environmental Management System Certification OHSAS18001 Occupational Health and Safety Management System Certification IECQ QC 080000 Hazardous Substance Process Management System Certification Contact us Address No 169 huoju road hi
9. all the Pre top cover to the printer 32 SNSC BK C310 User s Manual 6 Troubleshooting and maintenance lf errors occur in the printer consult the troubleshooting table below If still can t settle the trouble please contact with SNBC or the distributor 6 1 Errors and settlement Error LED Description a Print head overheating Temperature of the print head is too high amoo Abnormal voltage Input voltage is too low or too high mmo Cutter error paper jam Cutter can t work normally or Paper jams mnooo Calibration failure Marked paper calibration error mooo Macro definition E In the execution of a macro definition execution status Normal stand by status Table 6 1 1 Error index Note In the default configuration the printer will not stop printing when paper end and the user could change the default configuration as stop printing when paper end via KIOSKUtility software and under the new configuration the error LED will flash and indicate paper end Printer executes the following activities when errors occur gt Stop printing gt Busy signal is available gt Error LED flashes 34 SNSC BK C310 User s Manual 6 2 Solution for common errors 6 2 1 Problems during paper loading Paper roll can t be loaded The paper roll ID do
10. ard metal Otherwise it may discolor When the temperature goes up to 70 C paper will discolor So please be careful to the effect of temperature humidity and sunlight in environment SN3SC BK C310 User s Manual 3 Structure and functions 3 1 Appearance Fig 3 1 1 BK C310 printer appearance 1 Button 2 Buffer module optional 3 Button for opening and closing the top cover 4 Paper near sensor socket 5 Paper guide block 6 Communication interface USB or serial interface is optional 7 Power interface 8 Paper exit 9 Presenter 10 Print module SN3C BK C310 User s Manual 3 2 External dimension Overall size of the printer Fig 3 2 2 Overall size of printer without buffer SN3SC BK C310 User s Manual 3 3 Print unit and controlling parts The controlling parts include circuit board and corresponding adjustment buttons and interfaces 3 3 1 Exterior of print unit and controlling parts The print unit consists of print mechanism and cut mechanism referring to the fig 3 3 1 Fig 3 3 1 Print unit and controlling parts 1 Feed Cut button 2 Error LED 3 Power LED 4 Paper near sensor socket 5 Paper guide block 6 Communication interface USB or serial interface is optional 7 Power interface 8 Button for opening and closing the top cover 9 Paper entry Note The power cord connected with power interface 7 has power 3 3 2 Modules of print unit
11. art is not installed The buffer module consists of following parts Appendix Fig 3 1 1 1 Structure of buffer module 1 Buffer plate 2 Platen roller shaft 3 Platen roller 4 Torsion spring Note The torsion spring should be at the correct position shown in the figure Appendix 3 1 2 Buffer module installation Buffer module installation effect figure is as following Appendix Fig 3 1 2 1 Buffer module installation Note Overall size of buffer module refer to Fig 3 2 1 41 SN3SC BK C310 User s Manual Appendix 3 2 Components of paper roll shaft module Appendix 3 2 1 Structure of paper roll shaft module Currently the configured BK C310 paper roll shaft is as following and it can adapt to the paper roll with the minimum ID 25mm Appendix Fig 3 2 1 1 Components of paper roll shaft 1 Paper roll shaft 2 Paper near end sensor 4 Paper near end adjustment spanner Appendix 3 2 2 Paper roll shaft installation The paper roll shaft module and the print mechanism are packed separately which need the customer itself to assemble There are three st2 9 screws are provided in the package for fixing After installing the paper roll shaft connect the plug of paper near end sensor to the socket on the print mechanism Appendix 3 2 3 Adjust the paper near end sensor Turn the green spanner to adjust the position of paper near end sensor as shown in the following figure The paper n
12. d its cleaning method refers to Section 5 1 2 Clean the middle mark sensor on thermal side 5 5 Clear the jammed paper in the cutter When any of the following cases occurs please remove jammed paper manually gt gt gt Paper jams between platen roller and cutter holder Paper accumulates at paper inlet of the cutter in the front of print head The cutter can t cut off paper Remove the jammed paper manually in the following steps 1 Turn off the printer power 2 Refer to the step 2 in Section 5 2 Clean the print head and the platen roller press the spanner slightly with hand as shown in Fig 5 2 1 to open the top cove 3 Check whether there is wastepaper under the cutter blade and print head If so please take it out 4 When confirming there is no wastepaper close the top cover Caution lt Turn off the power before removing the jammed paper 229 SN3SC BK C310 User s Manual 5 6 Clear the jammed paper in the presenter When any of the following cases occurs please remove the paper manually gt Paper is jammed into the path of Presenter gt Paper does not enter the paper output path of presenter Remove the jammed paper manually in the following steps 1 Press the snap fit on Pre upper path as shown in the following figure and apply force upwardly to remove the Presenter top cover Fig 5 6 1 Clean the jammed paper in the Presenter 2 Take out the jammed paper and inst
13. dows Vista Windows Server 2008 Windows 7 C Windows 8 Vindows 8 1 C Windows Server 2012 Press F1 for help lt lt Back B Next N gt gt Cancel C s99 SN3SC BK C310 User s Manual 5 Set the printer port Users should choose the installing port according to its use Select BYCOMx as driver X equals to 1 2 3 4 5 6 7 or 8 choose the USB port USB _BK T1802_1 and then click Install to end the installation 2 Printer Driver Setup a Set Printer Port Ports USB_BK 11802_1 5 COM por setting Baud Rate 38400 Parity Byte Size 8 Stop Bits Protocol Hardware v IP a Press F1 for help lt lt Back B Cancel C 4 8 2 Advanced installation Advanced installation is mainly used for the users who have special request to the printer driver It adds the functions which support the installation of several USB printers driver and set the driving mode with the following steps 1 First run Setup exe in the driver installation package then read the relative software license protocols If you accept all the clauses click I Accept and the Next button Printer Driver Setup am aaa Legal Agreement CAREFULLY READ THE FOLLOWING LEGAL a AGREEMENT THE SOFTWARE PROVIDED WITH THIS AGREEMENT THE SOFTWARE IS LICENSED AND ITS USE IS SUBJECT TO THE TERMS AND CONDITIONS BELOW IF YOU DO
14. ear end sensor has 5 positions and position 1 is the default position when delivers from the factory 42 SN3SC BK C310 User s Manual Appendix Fig 3 2 3 1 Paper near end sensor adjustment The paper near end sensor has 5 positions and the corresponding paper roll diameters are as following Position 1 detect p39mm diameter paper roll Position 2 detect 47mm diameter paper roll Position 3 detect 455mm diameter paper roll Position 4 detect p63mm diameter paper roll Position 5 detect 71mm diameter paper roll The minimum remaining paper amount theory value can be detected by the paper near end sensor is as following Paper thickness um T a pees fetes oan pw om zam som seam mim O s om m om om om Appendix Table 3 2 3 1 Judgment value table of remaining paper amount ee a A P Fa NS _ A N N we 5NG E j a Pa oe ba y f f ow y oats T ii S N A E pan i i l n Say _ ae F gt Th al a A 5 gt C Appendix Fig 3 2 3 2 Paper roll A Paper roll core ID B Paper roll core OD C Paper roll diameter Notes lt The above value are calculated according to 25mm inner diameter and 31mm outer diameter of paper roll core lt The above minimum remaining paper amount in the table is theory value which will have a difference in the actual usage 43 SNSC BK C310 User s Manual Appendix 4 Safety parts list Part name Model or key cha
15. enter Paper thickness Minimum paper roll ID Remarks 45 80 um Outward paper module Recommended paper gt Recommended continuous paper Table 2 2 1 Recommended paper SN3SC BK C310 User s Manual gt Recommended marked paper The marked paper should meet the following requirement besides that of standard paper lt Mark position There are three positions for mounting the mark sensor on the thermal side and the left and the right positions can be adjusted along with the paper guide block while the middle position is fixed The position for mounting the mark sensor on the non thermal side is continuously adjustable The above mark sensor has requirements for the mark position referring to the Fig 2 2 2 lt In using marks it is recommended to use the following parameter L1 mark width 8 amp mmsLispaper width L2 mark width 4mmsL2 lt 8mm lt The reflectivity of marks is less than 15 The reflectivity of other part of the ticket within mark width along paper feed direction is over 75 There should not be any characters graphics as advertisement between marks space The position of right mark sensor on the thermal side can be adjusted according to the paper width Paper midline Paper midline aN The position of left mark sensor on the thermal side can be adjusted according to the paper width Marker position The position of middle mark sensor on the thermal side The po
16. es not match Replace paper roll onto paper holder smoothly the printer Paper head is irregular Trim the paper head according to requirements Paper jams l Remove jammed paper The printer can t feed paper The paper loading sensor is not l l Check the paper head to confirm that the paper automatically covered by paper head loading sensor is covered fully by paper Dust and wastepaper covers the l Clean the paper loading sensor paper loading sensor After automatic paper Dust or wastepaper covers the l feeding the paper can t stop Clean the paper loading sensor paper loading sensor in the normal print position Table 6 2 1 Errors during paper loading 6 2 2 Problems during printing The receipt can t be ejected Check paper feeding path remove wastepaper Paper jams out smoothly and reload paper The paper is loaded in wrong Load the paper roll correctly direction or its quality is poor Use recommended paper or its equivalents Printout is not clear Print head needs cleaning The Clean the print head print darkness is too low Adjust print darkness Input voltage is too low Use the power supply which meets requirements Paper jams in cutter Check if there are sundries in cutter path Cutter works abnormally a The cutter is broken contact with SNBC or your local distributor Printing data is lost and no The platen roller is not closed Close the platen roller properly printing
17. gh tech zone Weihai China Hot line 400 618 1368 800 860 1368 Fax 86 631 5656098 PC 264209 Website www newbeiyang com cn The product has passed the following safety certifications CE CB SN3SC BK C310 User s Manual Safety instructions Before installing and using the printer please read the following items carefully 1 2 Install the printer on a flat and stable surface Reserve adequate space around the printer so that convenient operation and maintenance can be performed Keep the printer far away from water source and do not expose the printer to direct sunlight strong light and heat Do not use or store the printer in a place exposed to high temperature high humidity or serious pollution Do not place the printer in a place exposed to vibration or impact No condensation is allowed to the printer In case of such condensation do not turn on the power until it has completely gone away Connect the printer power to an appropriate grounding outlet Avoid sharing one electrical outlet with large power motors or other devices that may cause the fluctuation of voltage Disconnect the power when the printer is deemed to idle for a long time Don t spill water or other electric materials into the printer e g metal In case this happens turn off the power immediately 10 Do not allow the printer to start printing when there is no recording paper installed otherwise the print head and platen rolle
18. he cutter cccccssssssssesssessesseeeaeeeaeaeeeeeeeeeeseeseseseeseseeeeeeeeeeeess 32 5 6 Clear the jammed paper in the presenter cccessesssssssssssssscsaaeeeceeeeeeeeseeseeeeeeeeeeeeeeeeeeeeeess 33 6 Troubleshooting ANd MAINTENANCE sssssssnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn nnna 34 Pet ONS NA SENEE eee E R N eaunndnarpudaaeawiaees 34 6 2 SOlution tor Common CINONS assasin EREE 35 6 2 1 Problems during Paper loading ccccccccccecececeeseeaseeseeeeeseseeeeseeeeeeeeeceeeeeeeeeseeseseesaeaaaaaaaaas 35 022 FP FOREN duning MMMM eneen E E E A cstcceauneesentee 35 6 2 3 Proplems during paper UDUL esns iewaduueenss 36 Biz Nr DOET a AS E E 36 ADDENO D eset cece ceseun deeueemnsebessausenpenxeedueddecustasaivssnuucueesssneacnaosthsaxceeeusceaussldsdexeeeesmuussesssantadeenescseesecers 37 Appendix 1 ew e orc Wl page een eek a enaren aE eee eee eee 37 POC CII OVA OO aisis EREE E ER 40 Appendix OO Gt DaN S eene EE E aE E S 41 Appendix 3 1 Bufer MOC Gs ssis E EE 41 Appendix 3 2 Components of paper roll shaft module ccceeceeceeeceeeeeeeeseeeeseseeeasaaeaaaeaas 42 Appendix 4 Safety parts liSt ccccccccccccccccccceeceeeesesessssssesseesesseeeseeeesaeeeeasaeaaeeeeeeseeseeseseeeeeeeeeeeeeeeeeeeess 44 SNSC BK C310 User s Manual 1 Summary 1 1 Brief introduction BK C310printer is a
19. high performance thermal printer equipped with cutter and presenter it can accept up to 300mm paper roll and the widest print width is 80mm It can be widely used in various fields like finance retail lottery etc BK C310 consists of the following modules gt Thermal printing unit gt Presenter gt Paper holder gt Control board gt Cutter BK C310 can be connected with other device by USB interface or serial interface Drivers for Windows 2000 XP 2003 Vista 2008 Win7 Win8 Win8 1 Windows XP Embedded operating systems and the software development kit based on DLL are available as well as the CUPS drivers for Linux system 1 2 Main features Printing gt High speed gt Low noise thermal printing gt High reliability Presenter gt Paper holding gt Paper retraction gt Paper ejection Note The Presenter is a paper accommodation mechanism and locates at the front end of the printer Special functions gt Anti jam gt Anti pull gt Detect the last ticket Applications gt Command set is compatible with ESC POS standard gt Characters handling zoom 1 to 6 times horizontally or vertically rotation print 0 90 180 270 bold black white reverse underline upside down print gt Barcode print print barcode by commands in horizon and vertical direction gt Character size Font A or Font B can be set by commands gt Can repeat printing by macro definition Printer maintenance SNIC V
20. hould be cleaned gt Printout is not clear gt Some columns on the page are not clear gt Paper feeding or retraction with big noises Cleaning steps for the print head and the platen roller are as follows 1 Turn off the printer power 2 Press the spanner slightly with hand as shown in Fig 5 2 1 to open the top cover Fig 5 2 1 Print head and platen roller cleaning 3 Refer to Fig 5 2 2 number 1 is the platen roller and number 2 is the print head Wipe the surface with soft alcohol cotton cloth it should be wrung out Fig 5 2 2 Print head and platen roller cleaning 34 SN3C BK C310 User s Manual 5 3 Clean the retraction sensor When the following case occurs the retraction sensor should be cleaned gt When the Presenter fails to transmit paper retraction information properly Cleaning steps for the retraction sensor are as follows 1 2 3 Turn off the power Refer to Fig 5 3 1 you can see the retraction sensor at the retraction path of Presenter Wipe off the dust or stains on the sensor surface with alcohol cotton ball it should be wrung out e R f PA i uT gt TN M Aly LT Aya ij a G pS Fig 5 3 1 Retraction sensor cleaning Wait for 5 10 minutes until the alcohol evaporates completely and then turn on the power 5 4 Clean the paper loading sensor The paper loading sensor is the middle mark sensor on thermal side an
21. ion environment Physics 116 W x 146 8 L x 76 7 H mm mechanism module Beane paper holder Character Weight 1 5kg Table 2 1 Technical specification A caution lt gt DPI dots printed for each inch One inch is about 25 4mm The real print speed is related with data transmission speed speed darkness print duty control commands and input voltage which may be lower than that in above table PRESENTER is a mechanism accommodating paper and locates at the front of the printer The relationship between the working status of print unit and the environment is shown in the figure i RH g0 H 34 C 90 Ma a a 65 60 Relative hundity 50 C 09 Operating environment 40 range 20 1 0 LO 20 ag 40 st lt Ambient C temperature Fig 2 1 1 Relationship between working status of print unit and environment SNSC BK C310 User s Manual 2 2 Paper Specification Paper type Continuous marked paper Paper supply method Paper roll Paper width 48 82 5mm Paper weight 45g 100g Thermal layer Outward Inward Paper roll specification Optional ID of paper roll core c amp b10 c amp b18 25 40mm Minimum ID of paper roll 16 24 p31 p46mm Maximum OD of paper roll p300mm Paper rolloD Paper rollID Paper roll coreID Fig 2 2 1 Paper roll diagram Note The supported paper thickness and paper roll diameter is as followings when there is Pres
22. le may be damaged or broken and a fire and electric shocking may be caused accordingly Avoid placing the power adapter near an overheating device otherwise the surface of cable may melt and cause a fire or electric shock If leaving the printer idle for a long time please disconnect the power adapter 15 SAN3SC BK C310 User s Manual 4 5 Connect interface cable BK C310 communication interface is USB or serial interface optional and customer can choose the interface according to actual usage 4 5 1 Connect USB interface cable 1 Ensure the printer is turned off 2 Insert the USB cable into corresponding socket only for printer configured with USB interface as shown in the Fig 4 5 1 3 Connect the other end of interface cable to the host Fig 4 5 1 Connect USB cable N Caution lt Make sure the interface cable is connected in correct direction lt When connecting or disconnecting the interface cable make sure to hold the plug shell instead of dragging the cable forcibly 4 5 2 Connect serial interface cable 1 Ensure the printer is turned off 2 Insert one end of serial connecting cable into corresponding socket only for printer configured with serial interface as shown in the Fig 4 5 2 3 Connect the straight through cable to the serial connecting cable as shown in the Fig 4 6 3 4 Connect the other end of straight through cable to the host 16s SN3SC BK C310 User s Manual
23. mum 640 dots 70mm 350mm 130mm s Max 8MB SDRAM 2 4MB Thermal resistor Micro switch Photoelectric Sensor Photoelectric Sensor USB2 0 1 D barcode UPC A UPC E JAN8 EAN8 JAN13 EAN13 CODE 39 CODE 93 CODE 128 ITF CODABAR 2 D barcode PDF417 QR Maxicode 2D GS1 Standard ASCII compressed ASCII Optional Asian character set Simplified Chinese traditional Chinese Japanese Korea All fonts can be enlarged 1 to 6 times vertically and horizontally respectively Rotation Print 0 90 180 270 Bold white black reverse underline upside down Support bitmap to be downloaded to RAM and FLASH Support direct bitmap print Continuous paper marked paper 200mm 25 4mm 0 05mm 0 1mm Outward Inward 2 5A standard test environment 12 5 duty ratio Mechanical photoelectric sensor 150mm s No Photoelectric sensor No 150mm s Paper holding Paper retraction Paper ejection Order control Close optional 150KM recommend paper standard test environment 12 5 duty ratio 3 SN3SC BK C310 User s Manual Environment Parameter 203DPI model Cutter lifetime million cuts recommend paper standard test sath Gants MTBF of main control board 360 000 hours MCBF 7000000 lines Operation environment no power 0 50 20 90 RH 40 C Operation environment include power 0 45 C 20 90 RH 40 C Stor nvironment Temperature 25 C 60 C orage environme noes 15 98 RH 40 C Operat
24. not touch it just after operation 3 4 Presenter 6 Fig 3 4 1 Appearance of Presenter 1 Presenter FFC cable 2 Paper retraction sensor Check whether the paper is retracted correctly during the process of paper retraction 3 Paper out sensor Detect the status of print paper and confirm whether the print paper has been taken away or not 4 Presenter top cover After pressing the snap fit the cover can be opened for clearing Presenter jammed paper 5 Paper outlet mouth 6 Snap fit for fixing the top cover siles SN3SC BK C310 User s Manual 4 Installation and suggestion 4 1 Unpacking Open the carton and check whether all items listed on the packing list are included or have any damages In case of damages or missing items please contact your dealer or the manufacture for assistance 4 2 Adjust the paper guide block After unpacking the package adjust the paper guide block to adapt to the corresponding paper width before installing the printer BK C310 can use paper of 48 82 5mm width Adjust the paper guide block to the corresponding scale as shown in the following figure There are six scales 82 5 80 6 70 56 and 48mm Move the paper guide block until its gap aligns with the round dot of target scale al If Screw for fixing the paper guide block Fig 4 2 1 Paper guide block adjustment diagram Caution lt Refer to the following figure release the screw fixing the paper guide block in cou
25. nterclockwise direction do not need to remove the screw completely before adjusting it and then tighten the screw after moving the paper guide block in place 12 SN3IC BK C310 User s Manual a a CCl a NAAN P EST lel G Wy ates mee na L T AL ee A DA Ta 1 E ie _ Fig 4 2 2 Adjust the screw fixing paper guide block 4 3 Adjust the position of mark sensor There are four mark sensors onBK C310 printer and their positions on the left right side or thermal non thermal side can be adjusted Detail mounting positions please refer to the following figure Fig 4 3 1Mounting positions of mark sensors Adjustment method Name of mark sensor No of mark sensor Right mark sensor on the thermal side Left mark sensor on the thermal side Middle mark sensor on the thermal side Mark sensor on the non thermal side The sensors are installed on the left right paper guide block and the adjustment method is the same as that of paper guide block Detail adjustment method refers to the adjustment method of paper guide block The mark sensor is fixed and its position is not adjustable The mark sensor position is continuously adjustable and the adjustment method refers to the following contents of this section Table 4 3 1 Adjustment method of mark sensors 3 SAN3SC BK C310 User s Manual When the marks are on the non thermal side of paper the ma
26. on then click Install to end the installation 95 SN3SC BK C310 User s Manual Printer Driver Setup Set Printer Port Ports USB_BK 11802_1 COM port setting Baud Rate 38400 Parity None Byte Size 8 Stop Bits fi Protocol Hardware v IP Press Fl for help lt lt Back B Cancel C Notes lt The installation of USB driver has been finished during the process of installing the printer driver thus do not need to install the USB driver separately lt Ensure the following services start before printing Location Computer Management gt Services and Applications gt Services a Print Spooler b Remote Procedure Call RPC c Remote Procedure Call RPC Locator s96 SN3SC BK C310 User s Manual 5 Routine maintenance N Caution lt gt lt gt lt gt lt gt lt gt Before starting routine maintenance for the printer make sure the power is turned off Do not touch the surface of print head with hands or metal Do not use forceps so as to prevent print head platen roller and sensors being scratched Do not use organic solvents like gasoline acetone and etc When cleaning print head or sensors please wait for pure alcohol to evaporate totally before Starting printing It is recommended to do routine maintenance per month 5 1 Clean the mark sensor Distribution of BK C310 mark sensors is as follo
27. or 5 10 minutes until the alcohol evaporates completely and then install the parts in the reverse sequence 28 SN3SC Fig 5 1 4 Mark sensor cleaning 5 1 2 Clean the middle mark sensor on thermal side Cleaning steps for the middle mark sensor on thermal side are as following 1 Open the top cover as shown in the Fig 5 1 5 Fig 5 1 5 Mark sensor cleaning BK C310 User s Manual 2 Wipe off the dust and stains on the surface of the sensor with soft alcohol cotton cloth it should be wrung out Wait for 5 10 minutes until the alcohol evaporates completely and then close the top cover Fig 5 1 6 Mark sensor cleaning 29 SAN3SC BK C310 User s Manual 5 1 3 Clean the mark sensor on non thermal side Cleaning steps for the mark sensor on non thermal side are as following 1 Open the top cover as shown in the Fig 5 1 5 2 Remove the mark sensor cover as shown in the Fig 5 1 7 Lower mark sensor cover Fig 5 1 7 Mark sensor cleaning 3 Wipe off the dust and stains on the surface of the sensor with soft alcohol cotton cloth it should be wrung out Wait for 5 10 minutes until the alcohol evaporates completely and then install the mark sensor cover in reverse sequence Fig 5 1 8 Mark sensor cleaning 30 SNSC BK C310 User s Manual 5 2 Clean the print head and the platen roller When the following cases occur the print head and the platen roller s
28. r will be damaged 11 To ensure quality print and normal lifetime use recommended paper or its equivalent 12 Shut down the printer when connecting or disconnecting interfaces to avoid damages to control board 13 Set the print darkness to a lower grade as long as the print quality is acceptable This will help to keep the print head durable 14 Do not disassemble the printer without permission of a technician even for repairing purpose 15 Keep this manual safe and at hand for reference purpose SN3SC BK C310 User s Manual Revision History Mr Wang Qingfeng a Mr Yu Yan 2015 1 22 V1 0 Initial version Mr Feng Ning Mr Xu Shanhua SNSC BK C310 User s Manual Content gE EALE eee es E ee E E oe ee eee ee ee eer eee 1 Pa B d valaligecol0 le ely meme ener rere rc amen tener ee eteer en ent errent rr tT ttre mena etter ntti tree rer serene mtn rrrrn er 1 Meee PO ANUS A E E A oie E E E A E EE 1 2 Main ROC IMIG AU NOG N serr r sete seenseccanessmeneseeueecoewcoceesssdecessseudesscssestes 3 2 T WECM CA SOC CHIC alon scree e eaS aa e T 3 22 Papel PCC AU OM ee E E A E E 5 3 Structure and fUNCHONS acca cies ssa nec tw cee ne cata setanten seutaeaedee aeania aansien naana iaaa i n iaaa 8 Ue ANOS ALIN ee E E antl ateiaaete deaoastoutseasteece 8 3 2 External dimen SiO kessen n AEE RENE E EEEE 9 3 9 Print GAIL and Controlling PariS isrener eS a Ea 10 3 3 1 Exterior of print unit and controlling pa
29. racters SHANDONG NEW BEIYANG INFORMATION TECHNOLOGY CO LTD Motor for paper SHANGHAI MOONS ELECTRIC feeding during 35P048L0 00403 4 304 10 1 Main control board KSKACV1 2 FR 4 6 layer CO LTD printing FK 130SH 09450 rated current 3 Presenter motor 240mA FK 130SH 09450 rated current Cutter motor 240mA MABUCHI MOTOR CO LTD MABUCHI MOTOR CO LTD 44
30. rk sensor 4 on non thermal side will be used for detection The position of mark sensor can be continuously adjusted in following steps 1 Open the top cover of printer and then remove the lower mark sensor cover as shown in the Fig 4 3 2 Lower mark sensor cover Fig 4 3 2 Remove the lower mark sensor cover 2 Adjust the lower mark sensor position to align it with the mark on paper as shown in the Fig 4 3 3 Lower mark sensor on non thermal side Fig 4 3 3 Adjust the lower mark sensor position 3 Install the lower mark sensor cover and close the top cover after adjusting the lower mark sensor in place 4 lt SN3SC BK C310 User s Manual 4 4 Connect the power adapter 1 2 3 Ensure the printer is turned off Insert the 2P power cord plug into the power interface of printer as shown in the Fig 4 4 1 Connect the power adapter to an electrical outlet Fig 4 4 1 Power adapter connection N Caution lt gt lt gt Use the power adapter recommended by the manufacturer Select appropriate power supply according to the power input parameters recommended by the manufacturer Be careful to the angle of pin and socket while connecting or disconnecting the connector of power adapter When connecting or disconnecting the connector of AC power adapter always hold the connector shell and don pull the cable forcibly Avoid dragging or pulling the cable of AC adapter otherwise the cab
31. rts nannnnnnnnnnnnnnnnnnnensonnssennnnnnnnnnnnnnnrnnneneeeeeeenne 10 3 3 2 Mod les of print UNIT siaissiteviatanisminguicancwntedeinte eat uattitcnusinstinintusliedanedimmn Seumaneisititdedanicrantadadiannwsassieieeads 10 Sie OE SLL ca E anes ctaee eb sore et ada er gtuaioaeee a dqneant donee mnaaet ee deannicn 11 4 installation and SUGQGOS IOI cies wisderptrcccecetaceccdecern tosses dacs cecaneieisduratnedencacedacveloscewcenecossdesnsceuadderedaueeias 12 Arle MMA DAG MAG ass enesetetorys csaennerea E E N E 12 4 2 AGUS ihe paber guide DICK sxsgcsite ces eccdeets secectcnsatn EEA 12 4 3 Adjust the position Of mark SENSOLM cccccceceeeeeseeseseeeeeeeeseeeceeecnaaaaaeaaeaeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeness 13 44 Connect the power adapter sssrinin iania Ea eaa aR aae 15 4 5 Connect interlace cable siicccsocscerccasinexsnnsscstotadeedacceasmaseunsdapesueecesecasedortancsdeyetdeudescesanetoucdadeadestscciieess 16 4S1 Connect USB interlace Cale sisicsissetesutersd Soandiueveaveeteacusnoedseecsausssiaobadeusettdidosctnevssiocseeedeeedes 16 4 5 2 Connect serial interface Cable sessies eean a aeaa a ai 16 4 5 3 Connect paper near end sensor CAbIE ccsssssessssssensseaeeaeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeess 18 4 6 INStall anG load the paper roll sensara eE 18 4 6 1 Steps to install the paper roll ccccecsesssessssssessssssssssaeaeeaeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
32. sers Se QQ HASSASSASASSS NST LD te 7 SSN INA Say fee A SOF SRA GENIC eee ii EAN gt VO SAN ES E FE g a TPE a emit EN red SV TON SON j att SOx AE SS J r K ai liana Sime _ Ea lt lt a pw e h __A i ELH Fig 4 7 3 Paper accommodation space inside the Presenter 21 SNIC LUANA E h BK C310 Users Manual id O ag 4 as 2 me Fig 4 7 4Presenter expanded paper accommodation space gt Presenter paper accommodation space The Presenter paper accommodation spaceis inside the printer it supports ticket with maximum length of 180mm if the ticket length is longer than 180mm then space should be reserved at the bottom of printer Height of reserved space H 2 Ticket length 180mm 2 4 8 Install Windows driver As for the BK C310 printer drivers for Windows 2000 Windows XP Windows server 2003 Windows Vista Windows Server 2008 Windows 7 Windows 8 Windows 8 1 Windows XP Embedded operating systems and the software development kit based on DLL are available as well as the CUPS drivers for Linux system Drivers installation steps are as following 4 8 1 Typical installation 1 First run Setup exe in the driver installation package then read the relative software license protocols If you accept all the clauses click Accept and the Next button Prin
33. sition for mounting the mark sensor on is fixed 1 S2 4 4 4 the non thermal side is continuouslyadjustable Fig 2 2 2 Mark position diagram Caution lt Due to the dithering during paper feeding and tolerance of paper parameters the mark positioning position may have a tolerance of 1mm lt Only one mark sensor is mounted on the non thermal side when the printer is delivered from the factory default position is on the non thermal side of paper path and the mark sensor position is continuously adjustable SN3SC BK C310 User s Manual Fig 2 2 3 Mark sensor 1 Right mark sensor on the thermal side 2 Left mark sensor on the thermal side Middle mark sensor on the thermal side 4 Mark sensor on the non thermal side Caution lt gt lt gt The mark sensor on non thermal side is the default sensor when delivery from the factory and the middle mark sensor on thermal side is used as paper feeding sensor The middle mark sensor on thermal side is optional while only one of the other three sensors can be installed N Caution lt gt Please use the recommended paper or its equivalents Using other types of paper may affect print quality and reduce the print head lifetime Do not paste the paper to the shaft core lf the paper comes in contact with chemical or oil tt may discolor or be less heat sensitive which will greatly affect the print quality Do not rub the paper surface with a nail or h
34. ss 18 4 6 2 Semi automatic paper loading sccccccccecceccsssssssessceeeeeceeeeessesesesseaeeeseeeeeeesesssssssssnaees 19 A MSANE OIN O esn E E iad 20 Arl NOUE orae E E E E 20 Ae POTE e T dacsudaaeeictyaalean ae sata aceitee Sauuaerteumueneanee 20 SNSC BK C310 User s Manual AT OPaOS eee ee ee ee ee nee ene ene cen enn eee eee eee eee 21 4 8 Install Windows driver cocnceusietwacetni sanngaeisuaduveacenasdugatanss Geauctasusedsaatiedudadecoccanndcecnandantannedtuenecdinnancaneas 22 ZEW TOC ANAS MaU ee E E E 22 4 8 2 Advanced INSTANAUON crvviccssvatsnaxcnsecadsraayeeceasniaavasuedienddardiassnanstineninideadedantessasadeczmenedtuvedavaventeuns 24 D ROUNE MAINTENANCE sssrin aana Eana aaaeeeaa 27 Det CIE AN tne IMAI SONS OF sssi E E TEE 27 5 1 1 Clean the left right mark sensor on thermal SiCC 0cccceeceeeeeeeeeeeeeeeeeeeeeesaeaaeaaaanes 28 5 1 2 Clean the middle mark sensor on thermal side cccccccccceceeeeeeeeeeeeeeeeeeeseeseeeseseseeeseeees 29 5 1 3 Clean the mark sensor on non thermal SIdC ccccccccceeseesssssessneeeeeeeeeesessssssneeeseeeeeeess 30 5 2 Clean the print head and the platen roller cccccseseseeecceceeeeeeeeeeeeeseeseeeeeaeaeaeessessssseeeeeeeees 31 5 9 Clegnihe ne lraC ION SENSON saarien seian aa eia a a aia 32 5 4 Clean the paper loading SENSOF n red ira a EEEa ae 32 5 5 Clear the jammed paper in t
35. t page BK C310 User s Manual Print self test page in the following steps Turn off printer power then keep pressing the FEED button for at least 1 second while turning on the printer The printer will start to print a self test page Take 203DPI USB interface model for an example and the self test page is shown as follows BK C310 TEST FORM Boot Firmware Main Firmware HAW parameters Flash Memory Size Flash Logos Fonts Resolution Print Width Max Fixed LeftMargin Fixed RightMargin PrintSpeed Max Dark Scale Cutter Presenter Presenter Action Mode Presenter Wait Time CRComand Current Code Pages Communication Interface Interface Type Interface Mode Rx Buffer Size Resident Fonts Fonto 12X24 Fonti 9X17 Code Pages FV1 030 01 FV1 040 01 4M Bytes 128K Bytes 203x203DPI 80mm 2mm Omm 150mm s 110 Enabled Enabled Ejection Mode 3S Disable PC 437 USB_BK TOB8OIII_1 API Mode 4K Bytes English English PC437 PC850 PC852 PC858 37 SNIC International Character Bar Code Available STATISTICS Printed paper length Printed lines Total BK C310 User s Manual PC860 PC863 PC865 PC866 11252 Katakana More in Feed button Configuration U S A France German U K Denmart Sweden Italy Spain Japan Norway Denmark II Spain Il Latin America UPC A UPC E EAN 8 EA
36. ter Driver Setup Press F1 for help Legal Agreement CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT THE SOFTWARE PROVIDED WITH THIS AGREEMENT THE SOFTWARE IS LICENSED AND ITS USE IS SUBJECT TO THE TERMS AND CONDITIONS BELOW IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY DESTROY THE SOFTWARE AND DOCUMENTATION 1 LICENSE GRANT This software is only to be used with the equipment for which it has been made SNBC grants to you a non exclusive non transferable right to use the Accept Reject Cancel C 22 SN3SC BK C310 User s Manual 2 Choose the printer type and name to be installed If you set this printer as a default in the system choose the button Set As Default Printer and then click Next button 4 Printer Driver Setup tea Select Install Module C Receipt Ticket Label Embedded BK T1802 v Set As Default Printer Press F1 for help lt lt Back B Next N gt gt Cancel C 3 Select the Setup Type Typical and click Next Printer Driver Setup o Setup Type Typical C Advanced Remarks Install default printer driver lt lt Back B Next N gt gt Cancel C Press F1 tor help 4 The driver identifies the current system type and then click Next button a Printer Driver Setup a e Select Install OS C Windows XP Windows Server 2003 C Win
37. tion when designing the whole machine in order to ensure the reliable and effective work of BK C310embedded printer 4 7 1 Notices lt Install the printer on a flat and stable place Recommend adopting horizontal installation and the inclination angle should not exceed 15 paper feeding direction Inclination in other directions is not allowed The flatness of the surface for fixing the printer should be no more than 0 3mm Keep the printer far away from water source Do not place the printer in the place exposed to vibration and impact gt gt Ground the printer safely 4 7 2 Printer fixing a 4 QS22 ee BA Ne OS MMA TE iG hs S y RLE D ss i ee wah 1 w Sia _ ITT a TOEL T P T E A D A Fig 4 7 1 Printer fixing diagram gt The positions of printer fixing holes refer to Fig 3 2 1 or Fig 3 2 2 gt The screw length H is sbottom plate thickness h 6mm For example if the bottom plate thickness is 4mm then the screw length iss10mm 20 SN3SC BK C310 User s Manual 4 7 3 Operation space gt Open the top cover Press the center of button for opening closing the top cover as shown in the figure then the top cover can be opened Retraction orifice Fig 4 7 2 Operation space for printer with standard paper holder gt Retraction orifice Used for retracting the tickets that not been taken away the u
38. umber of Cuts T otal Total cut times of printer Number of Cuts Actual Current cut times of printer Note The content of self test page changes according to different printer configurations 39 SN3SC BK C310 User s Manual Appendix 2 Software program KIOSKDemo This tool is designed specifically for the embedded printer it can be used to update the printer firmware edit and download logos and code pages as well as print samples etc wh KIOSKDemo PortSet S Print P Download D CodePage G Command C Help H Da K JIII g j MAN M 0123 4565 Open Port EF Select Printer Select Printer BK T180 pout Protocol DTR DSR Y NET Sa ip 192 168 0 DRIVER DRIVER Driver Name Microsoft XPS Document Writer E Test Connection wy OK X Cancel KIOSKUtility This tool is used to set and control the printer 9 KIOSEUtility File Frinter Status Test Setting Language Help Port Setting Statue Monitor User Command Check Mark Download Eeprom Set Fort COM1 Current Time 9 40 31 40 SNSC BK C310 User s Manual Appendix 3 Optional parts Appendix 3 1 Buffer module Appendix 3 1 1 Buffer module Buffer module introduced in this section is the buffer module installed on the BK C310 print mechanism it is an optional part if the customers choose this module then it will be installed directly on the print mechanism before delivering from the factory Otherwise the p
39. wing 3 Middle mark sensor on the thermal side 4 Mark sensor on the non thermal side Fig 5 1 1Mark sensor Right mark sensor on the thermal side 2 Left mark sensor on the thermal side Caution lt gt lt gt The mark sensor on non thermal side is the default sensor when delivery from the factory and the middle mark sensor on thermal side is used as paper feeding sensor The left and right mark sensors on thermal side are optional customers can choose according to actual need When the following case occurs the mark sensor should be cleaned gt Cannot identify marks effectively I SN3SC BK C310 User s Manual 5 1 1 Clean the left right mark sensor on thermal side Cleaning steps for the left right mark sensor on thermal side are as following 1 Remove the buffer module rear cover fixing screws and rear cover module in the order and directions shown in the Fig 5 1 2 N w a NINERS Fig 5 1 2 Mark sensor cleaning Caution lt Disconnect the mark sensor cables from the main control board after disassembling the modules according to the above method 2 Remove the paper guide fixing screws transmission gear protective plate and paper guide block in the order and directions shown in the Fig 5 1 3 Fig 5 1 3 Mark sensor cleaning Wipe off the dust and stains on the surface of the sensors with soft alcohol cotton cloth it should 3 be wrung out Wait f
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