PBX 308 - TMI Limited
Contents
1. Remove extensions from using the Speed Dialling Example Remove extension 25 Ext 21 Dial Password 40 25 Hang up Storing Speed Dial numbers Store Speed Dial numbers in locations 01 to 80 Up to 24 digits can be stored per Speed Dial Any assigned extension can add delete or change a Speed Dial memory Example 1 Store 01572 717888 into Speed Dial location 01 No Password needed Ext 21 Dial 01 01572 717888 Hang up 14 Example 2 Store 07722225678 into Speed Dial location 33 Ext 21 Dial 33 07722225678 Hang up Dialling Speed Dial numbers Call the number in Speed Dial location 01 dial 01 Call the number in Speed Dial location 33 dial 33 Deleting and changing a Speed Dial number To change a number you must delete it first Example Change the number stored in Speed Dial location 01 to 01572 222333 Ext 21 Dial 01 Hangup The number is now deleted Ext 21 Dial 01 01572 717888 Hang up Hotline This is a useful feature for Reception or emergency phones When the handset is lifted the phone automatically dials a given extension For this feature the factory default is to ring the operator on extension 22 However the operator extension can be changed to another e2. Set the time 24 hour clock On extension 21 you will need to dial the Password 952 hh mm For example 3 20 pm would be Ext 21 Dial Password 952 15 20 Hang up Change extension numbers As currently configured the extensions are 2 digits 21 to 28 but these numbers can be changed to 3 or 4 digits and any numbers you want from 10 to 8999 Change the number of digits and lead digit for extensions Note The system extensions can be programmed for a combination of 3 or 4 digits but 3 or 4 digit extensions must have a different leading digit for example 3 digit extensions could start with 1 2 digit extensions could start with 3 and 4 digit extensions could start with 5 Example 1 Change all extensions from 21 28 to 10 17 7 Ext 21 Dial Password 72 1 2 Where 1 is the lead digit and 2 is the number of digits Then dial 7 001 10 Where 001 is the extension socket on rear of unit Then dial 7 002 11 7 003 12 Keep going until 7 1008 17 Hang up Example 2 Change Extension 22 to 33 and 28 to 5555 Ext 21 Dial Password 721312 7215 4 7 1002 33 7 008 5555 Hang up Assigning incoming calls This is a use
3. Convert extensions 27 and 28 only to Direct Dial mode Ext 21 Dial Password 82 27 1 82 28 1 Hang up Revert extensions 27 and 28 only to dial 9 mode Ext 21 Dial Password 82 ai 0 62 20 0 Hang up Note Direct Dial extensions must dial in front of the extension number when making internal calls 10 Least Cost Routing LCR for all calls Many phone companies offer attractive rates for their national mobile and international calls To use their services however you will have to prefix all Internationals with a 4 5 or 6 digit access code The Orchid PBX can be programmed to automatically insert the phone company s access code for all calls starting with 0 as follows To prefix all calls on all lines with Carrier Call18185 Ext 21 Dial Password 35 18185 Hang up To Cancel LCR Prefix Ext 21 Dial Password 35 Hang up If you only want the LCR function on one line for example line 3 Ext 21 Dial Password 34 03 18185 Hang up To Cancel LCR on line 3 Ext 21 Dial Password 34 03 Hang up Accessing IP Calls or a Fixed Cellular Terminal FCT As currently configured you need to dial 9 to access the BT or Cable line to make outgoing calls If you also have an IP service connected to one or
4. E Orchid Telecom Model PBX 308 Programming amp User Guide laidota Beito NS beeches EEEE EEEO EEE EAEE EEEIEE teats toad ts tte timed edi ae del 5 Installation NIMS Ss nnne niaaa Oea Sonn eNer EAS Sr meer RICH mnt Sern ae EA DEA ENa EMS 5 Wal MOURNING ariane ea a a eds eas a a a a a ea a 5 System progra O a a a E E A teeta thas 6 Ry SUS WV Oe ee NN AE E E E E ae ne 6 Changing the PASSWOM ohcicisssiac cscs ceseicssn ss ee aedbaeannmadunind suid dace cuitehadsin dad ice Seance od id datderatdeeaisndisete 6 Exchange line set up foto thsct esata rtd et paints stesentee eatntd ates indeed renee eteese ged saints etense Dea yoiaes ieee sntdatwaiabs stones 6 Omne Excnange Line connected sis eii e ees bases eati eaaa be ages iena aaa i ine iaa iaeei iani 6 Two Exchange Lines connected ccccecceeeeeeeeeeeeeceeeeeeeeeeeteeaaaeaeeeeeeeeeesaaaaaeeeeeeeeeeeeeeeeenaaaees 6 Telephones with caller display and Date Time features ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 7 Selling the Oaterand iMG sata one nine oni fn or Scenic 7 MCL aLe NO fe EREA tation toons ites So eee cle Seton tte hat ia hot te elk a haa eit an Sota eae 7 Set the time 24 hour clock oye k ee el a ee aad ama etaeua teen ecn aed rae 7 Change extension MUMD SIS 2a ca dieis Sees tessa dace edie Se ions Cea eei ied Edited ceed cta gh ideas data tines dei 7 Change the number of digits and lead digit for ExteNSiONS sseeeeeseseseeseeeeesse
5. Example 1 Restrict all extensions to 3 minutes per outgoing call Ext 21 Dial Password 93 3 Hang up Cancel all extensions being limited to 3 minutes for outgoing calls Ext 21 Dial Password 93 Hang up 13 Example 2 Restrict extensions 27 and 28 to 5 minutes for outgoing calls Ext 21 Dial Password 91 27 05 91 28 05 Hang up Cancel extension 28 limit of 5 minutes for outgoing calls Ext 21 Dial Password 92 28 Hang up Note One minute before the end of the time limit a beep will be heard every 15 seconds System Speed Dials Up to 80 telephone numbers can be stored into the PBX systems memory bank and can be dialled by any extension which has been programmed to use this feature Note Any extension which has been programmed to use Speed Dials can also store numbers into the memory bank Storing Speed Dials and dialling Speed Dials is the same sequence for Dial 9 or Direct dial extensions Assign extensions for Speed Dialling Example 1 Assign extensions 21 and 22 for Speed Dialling Ext 21 Dial Password 40 211 22 1 Hang up Example 2 Assign all extensions for Speed Dialling Ext 21 Dial Password 40 21 1 22 1 23 25 1 26 1 27 1 NS ENS 28 1 Hang up
6. Ext 21 Dial Password 140 digit Hang up Day Night Service using Auto Attendant on off The Auto Attendant modes can be set to switch on or off at different times For example you may want the Auto Attendant mode to be on evenings and weekends or you may want the Auto Attendant on during the working week and off at evenings and weekends so that an answering machine can take messages 18 Note Please make sure you have set the system clock see page 7 Example1 Turn the Auto Attendant on at 9 am and off at 6 pm Monday to Friday and on all day Saturday and Sunday Ext 21 Dial Password 87 0900 1800 1 891 6 DOW 1 892 7 DOW 1 Hang up Where day of the week dow is 1 for Monday 2 for Tuesday 7 for Sunday Example 2 Turn the Auto attendant on at 6 pm and off at 9 am Monday to Friday and off at weekends Ext 21 Dial Password 01 1234 87 1800 0900 1 891 6 DOW lo 892 7 DOW So Hang up Note 1 Auto attendant on 0 Auto attendant off Extension features Call Handling Calls on Hold Place a call on Hold Incoming or outgoing calls can be put on Hold this feature also enables you to answer another incoming call Recall EL Hang up Note can be programmed into a one touch phone memory button say M1 then all you need to do is dial Recall M1 Retrieve a call that has been put On Hold Dial
7. Password 233 Listen to message Hang up Assign operator extension s for the Auto Attendant mode When the caller dials 0 for the operator extension 22 will ring if 22 is busy extension 23 will ring You can program the extensions of your choice for Operator 1 or Operator 2 which will answer if Operator 1 is busy Change Operator 1 Ext 21 Dial Password 25 extension number Hang up Change Operator 2 Ext 21 Dial Password 26 extension number Hang up Assign all lines for Auto Attendant Ext 21 Dial Password 120 Hang up Assign a single line for Auto Attendant Example Assign Line 3 only to Auto Attendant Ext 21 Dial Password 20 03 Hang up Remove the Auto Attendant feature from all lines Ext 21 Dial Password 21 Hang up Auto Divert to operator The factory default setting is for an incoming caller to be cut off if they do not dial one of the extension options This can be changed so that the caller will divert to the operator extension if they do not dial one of the options Ext 21 Dial Password 852 1 Hang up Note If a caller hangs up during the outgoing message the Operator Extension 22 will still ring If this becomes a problem you can always revert to factory default setting as foll
8. 9 for a line e Extension 21 to 24 only ring on incoming calls e Call restrictions removed on all extensions e Auto Attendant DISA OFF Reset the system to factory default settings Ext 21 Dial Password 6000 Hang up Reset password Ext 21 Dial 03 103 03 Hang up The Password will be reset to factory default 1234 Unable to dial Telephone numbers Do you dial 9 for a line dial the number and are unable to get through It could be that your BT service is Feature Line which requires you to dial 9 to make outgoing calls If so you will need to dial 9 to get a line and 9 again followed by the number If you are on Feature Line we recommend you convert all extensions to Direct Dial mode See Page 10 of the User guide In Direct Dial mode as soon as you go Off Hook to make a call you will get a BT line immediately therefore you will only have to dial 9 once before the telephone number Unable to dial 9 for a line e Ensure that the phone connected is in TONE dialing mode and NOT Pulse dialing mode Not all extensions ring on incoming calls e The factory default setting will make only extensions 21 to 24 ring on incoming calls See page 5 of the Administration Guide for instructions to make other extensions ring on incoming calls e Ensure the ringer setting on the phone is set to ON Unable to call another extension e Ensure the power supply is
9. from your extension or any other extension Note can be programmed into a one touch phone memory button say M2 then all you need to do is dial M2 Place a call on Hold and answer another ringing line Recall Hang up When your phone starts ringing answer the call or if its not your phone ringing but another extension dial 7 to pick up the call The second call can also be put on Hold by dialing RECALL then hang up Dial to connect back with the first call that was put on Hold 19 Note A call can be put on Hold for a maximum of 4 minutes If you need to put the call on Hold for longer than 4 minutes Retrieve the call before 4 minutes and put in on Hold again for a further 4 minutes Extension to Extension Calls To call another extension dial followed by the extension number Transferring calls Dial Recall R followed by the extension number you want to transfer a call to You can either speak to the person on the extension asking if they want to take the call if they do you hang up and the call goes through if they don t they hang up and the call come back to you Or you can simply hang up and if the extension does not answer the incoming call will ring back to your phone Call pick up To pick up a call ringing on another extension dial 7 Conference calls To set up a conference call between an external call on your extension yourself and another extension dial Recall R fol
10. more of your lines you can program a digit 1 8 to access the IP or FCT service automatically Example 1 Assign Digit 7 to access IP or FCT service on lines 2 and 3 Ext 21 Dial Password 971 7 02 Hang up To Cancel Dial 971 Example 2 Assign Digit 8 to access IP or FCT services on line 3 Ext 21 Dial Password 971 8 03 To cancel Dial 971 To make IP or FCT calls dial 7 as in example 1 or 8 as in example 2 Note If your extensions have been changed for Direct Dial mode you need to dial in front of the 7 or 8 above 11 Call Barring Call Restrictions The Orchid PBX has a very flexible Call Restrictions package which should enable you reduce your phone Bill by eliminating unnecessary calls For example you can restrict individual or all extensions from calling premium rate numbers International numbers mobile numbers or calls to the speaking clock or Directory Inquires Calls can also be limited to just any of the 80 System Speed Dial memories Call types such as local national mobile international non geographic Directory Inquiries etc can be programmed into Call Groups There are Call Barring groups 1 to 6 and each group can have up to 20 call types of up to 4 digits For example Group 1 could contain Premium rate 09 and mobile 07 call types Group 2 could contain International calls to Asia 008 and Directory Inquiries 118 etc These gro
11. Now extensions 21 to 27 will ring on line 3 Assigning outgoing calls Extension to specific exchange lines A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority Extensions for outgoing calls This does not restrict other extensions from using the same outside line Example Restrict extension 28 to use exchange line 3 only Ext 21 Dial Password 41 03 28 Hang up To cancel this assignment Ext 21 Dial Password 43 28 Hang up Exchange line to specific extension or extensions This applies to outgoing calls only incoming calls can be answered by all extensions Example Assign extensions 27 and 28 to be the only extensions that can make outgoing calls on line 3 Ext 21 Dial Password 42 03 2 42 03 28 Hang up To cancel this assignment Ext 21 Dial Password 44 03 Hang up Assign extensions for Direct Dial mode As currently configured all extensions must Dial 9 for a line Factory Default Setting This can be changed so that extensions automatically access the next available outside line as soon as they pick up the phone Convert all extensions to Direct Dial mode Ext 21 Dial Password 8 10 Hang up Revert all extensions to Dial 9 mode Ext 21 Dial Password 8 00 Hang up
12. d on extensions Caller Display extension to extension This feature is provided by the PBX plus and is not subject to Network connection Providing you have compatible Caller Display telephones when an internal extension calls you their extension number will be displayed For example if extension 28 calls you 0028 will be displayed on the LCD Many corded and digital cordless phones have their Phone Book and Caller Display features linked If a Caller Display number is matched with a number in the phone book the name allocated to that number will be displayed on the LCD For example if extension 28 is allocated as the reception phone On your Caller Display phone enter the telephone number 0028 in to the phone book memory followed by Reception phone If anyone calls you from extension 28 Reception Phone will be displayed on the LCD Setting up BT s Call Divert A service provided by BT or cable via your line provider The system reacts to and commands Therefore in order to set up or remove Call Divert or any other network service on for example line 1 you need to dial 1 followed by the Call Divert Set Up Code provided by BT that is 21 etc The system will now ignore the and commands on line 1 22 If you need to access lines 2 or 3 to set up or remove Call Divert dial 2 for line 2 or 3 for line 3 Troubleshooting and FAQ s The factory default settings are as follows e All extensions are dial
13. eceive internal or external calls Dial 71 Hang up To cancel Do Not Disturb mode Dial 70 Select a specific line on a call by call basis The extension can either be in dial 9 for a Line Mode or Direct Dial Mode Lift handset and dial 1 For Line 1 2 For Line 2 3 For Line 3 etc Power failure In the event of a power failure the exchange lines will automatically be extended as follows e Line 1 to 21 e Line 2 to 22 e Line 3to 23 21 Remote programming This is a useful feature if a company has several office s it enables the Administrator to remotely program PBX features including Speed Dial memories It also enables your PBX provider to assist you in setting up the system To program the system remotely call the PBX and get transferred to extension 21 The person on extension 21 should be instructed to dial Recall R then You can now program the system as required there is no need to dial the system password before programming Alternatively the person on extension 21 of the system that needs programming can call you dial Recall R followed by both parties should hang up when programming is completed Caller Display The Caller Display feature is subject to network connection check with your line provider When this feature is activated on your line and providing you have compatible Caller Display telephones the telephone numbers of incoming callers will be displayed and logge
14. eeeaaeeeeeeeeeeeeseecnaaaaeeeeeeeeeeeeee 24 Whable TO WaNGIer CAS acc ctacs coat eincttinteteieigietcesi ct iciatat ieee E E aie ltetelsiias 24 Unable row program the PBX meree EE a rere eat erence eer ae 24 How to make a call out on a specific line ooo eee eect eee e eee eeeeeee cee eee eee eeeeeeeaaaeeeeeeeeeeeeeeees 24 Add a PDQ Credit Card machine fax Machine or Answer Machine to the system 24 Contact Orchid for more assistance cater cies tals tia cacea ee arc see Uadcaieds ace cae Cate alates Ueeatess 24 Technical SPCCHICAHONS sss a Ee lull at ht a a E eet 25 Introduction Thank you for choosing the Orchid Telecom PBX 308 telephone system Please take time to read through this Programming and User Guide to get the most from your new purchase Installation hints Ensure the On Off switch located on the left hand side of the PBX is switched to On All extension sockets should be Master type with built in ringing capacitor If you use a secondary type socket and your extension phones are older type 4 wire working they will not ring We have a range of Easy Install adaptors for connecting the extensions They are available in 3 lengths 10cm 5m and 10m Please contact your supplier for more details Only extensions 21 to 24 will ring on incoming calls factory default setting unless you nominate any other extensions to ring See page 7 of the Administration Guide Wall mounting Drill two holes 16cm apa
15. eeeeaeeeeeeeeeeeeeeees 18 Assign single digits for an extension or extensions ccccceeeeeeeeeeeeeceeeeeeeeeeeeeeeeaeeeeeeeeeeeeneees 18 3 Day Night Service using Auto Attendant On Off cccccceececeeeneeeeeeeeeeeeeeeenaeeeeeeeeeeeeeeseeneeeeeeeees 19 Extension features Call handling 0 2 2 2 eeeceececececeeeeeeeeeeeeeeeeeeeeeeeeeeesaaaaeaeeeeeeeeeeeesenaaaeeeeeeeeeeeeeeees 19 GallSiOM Hold areenan E A E E E T gta E aici E E E 19 Rlaceacallom Molde eaea A a EE E E E EEE EREA 19 Retrieve a call that has been put On Hold ss sssssssssensssssssssenrerressseerrrrnnrnnsseerrnrnnnnnnsserrnnnnn 19 Place a call on Hold and answer another ringing liN eee eeeeeeeeeeee cette eeeeeeeeeeeeeeeeeeeeeeeeeees 20 Extension to Ext nsion callS iss aan oei aca aa E E EE A 20 Iransterming GS ht cet n a a E ra E a a E ea Ea 20 Call Piek UPrccoensixnaycacniensrask aee r E cases r E E OE eae 20 Conference CallSisssi simsii ered p ule rua E nits cite mia Se EUe SEE ESTEEN 20 System Speed Dials snor r EEEE REEE EEEE 20 Confirm extension NUMDET sth asa ea hee eee A Ahh ee ee rte cae 20 Operatorcall srr rerne n a a eek Rte Uh E een Bree A a PC Re ea i 20 Ringback Ol Busy 2 ckimee tenets a eee weitesce eee eects 21 Transfer calls MINGUS Y acacia hs eae a I ea ei on pelea 21 Transfer all calls to anotnerexten sions sisiccc scr s wretch ne teed eessucteen tact pesteviparetarl pip ebevioes Suck taahe 21 Transfer all calls to your SGCrelar
16. ful feature for spreading the incoming call load over certain extensions or a specific line direct to a specific extension This is useful if you are sharing the PBX with another company or connecting a Fax machine to an extension IMPORTANT The factory set default is to ring extensions 21 to 24 only All extensions 21 to 28 can be programmed to ring on incoming calls If you want to add further extensions to ring please use the following examples to help you get your PBX set up as per your requirements Add extensions 27 and 28 to ring on line 1 Ext 21 Dial Password 12 01 27 12 01 28 Hang up Now extensions 21 to 24 and 27 to 28 will ring on line 1 Further examples If you do not want one or all of extensions 21 to 24 to ring you must first clear the factory default setting as follows 8 Assign extensions 27 and 28 only to ring on line 1 Ext 21 Dial Password 11 01 This clears line 1 Then Enter 12 01 27 12 01 28 Hang up Assign extensions 25 and 26 only to ring on line 2 Ext 21 Dial Password 11 02 This clears line 2 Then enter 12 02 25 12 02 26 Hang up Add extensions 25 26 and 27 to ring on line 3 Ext 21 Dial Password 12 03 25 a Fs 03 26 12 03 27 Hang up
17. he OGM A Suggested message is as follows This is Smith and Co If you would like the Sales department please Dial 21 if you would like Customer Services please Dial 28 and for all other enquiries please Dial 0 for the operator Ext 21 Dial Password 221 Record message Hang up Playback the Auto Attendant outgoing Message OGM Ext 21 Dial Password 231 Listen to message Hang up OGM if the extension Is busy You can record a message to inform the caller to dial 0 for the operator because the extension is busy The maximum message length is 30 seconds A suggested message is as follows 1am sorry the Extension you require is Busy please dial 0 for the operator Ext 21 Dial Password 222 Record message Hang up Playback the Extension Busy OGM Ext 21 Dial Password 232 Listen to message Hang up OGM if extension is unanswered after 25 seconds You can record an OGM informing the Caller to Dial 0 for the operator because an extension is not answering To record the Unanswered OGM maximum 15 seconds a suggested message is as follows am sorry the Extension you require is not answering please dial 0 for the operator Ext 21 Dial Password 223 Record message Hang up 16 Playback the Unanswered OGM Ext 21 Dial
18. lowed by the extension number System speed dials To set up system speed dials see page 15 To use the system speed dial memories Dial followed by the memory number 01 80 Confirm extension number If you want to know your extension number Lift your handset and dial 9 a voice prompt will advise you of your port number and extension number Operator call Any extension can dial 0 and they will be automatically connected to extension 22 If 22 is busy they will be connected to 23 If your extension is in direct dial mode dial 0 Ringback on Busy If the extension you call is busy you can enter Ringback mode by dialing Recall R 10 0 Hang up When the extension you want hangs up your phone will ring lift the handset and the other extension will ring 20 Transfer calls when busy This feature enables you to transfer internal and external calls to another extension if you are engaged on a call Activate Transfer Dial 1 Ext no Cancel Transfer when engaged Dial 1 00 Transfer all calls to another extension Transfer all calls to another Extension Dial 2 Ext no Cancel the transfer of all call Dial 2 00 Transfer all calls to your secretary Transfer all calls to your secretary Dial 6 Ext No In this mode only the secretary can call your extension To cancel calls being transferred to your secretary Dial 6 00 Do Not Disturb mode If you do not want to r
19. on the Power LED on the PBX should be on 23 e ls the extension in Direct Dial Mode If so you will need to dial then the extension number required Unable to transfer calls e You must use Recall or R button when transferring calls please ensure the Recall type is set to TBR Time Break Recall A TBR ELR switch is normally located on the base of the phone Unable to program the PBX e All programming must be done from extension 21 e Make sure the phone being used to program is set to TONE not PULSE dialing mode e Dial the password 01 1234 before entering programming strings You will hear a confirmation message when the password or any programming sequence is entered correctly Make a call out on a specific line To access any line directly dial followed by the line number To Connect an Answer Machine Fax Machine or PDQ machine All such machines should be connected to an extension port do not connect on the line side When using such a machine we recommend connecting it to an unused extension number or if all are in use connect in parallel using a 2 way adaptor It is important that the PDQ machine is connected to one of the extension ports and not directly to a phone line Connecting to the phone line will cause false rings When connecting to an extension make sure the extension is programmed for direct mode no need to dial 9 for a line see page 10 Contact Orchid for more assistance Yo
20. ows Ext 21 Dial Password 852 0 Hang up 17 Auto Fax Detect In Auto Attendant mode the PBX can detect an incoming fax and automatically transfer it to a Fax machine Example Assign extension 28 to automatically receive an incoming fax Ext 21 Dial Password 27 28 Hang up Cancel Auto fax detect Ext 21 Dial Password 27 Hang up Assign single digit for Auto Attendant operation This feature enables your incoming callers to dial a single digit to access extensions for example Press 1 for Sales 3 for Service 4 for Accounts etc Example Activate single digit operation Ext 21 Dial Password 29 1 Hang up Cancel single digit operation Ext 21 Dial Password 29 0 Hang up Assign single digits for an extension or extensions Example 1 Assign extensions 21 22 and 23 to Digit 1 These extensions will ring in turn if 22 takes a call 23 will ring next Ext 21 Dial Password 150 1 21 150 1122 150 1 23 Hang up Example 2 Assign Extensions 24 and 25 to digit 5 Ext 21 Dial Password 150 5 24 150 5 25 Hang up Note To change the extensions assigned to a digit you must first clear the programming as follows
21. p 07a sn3 aaa tala vy earn aoe ade ole Na aia aa 12 Assign Groups 1 6 or 0 10 extensions eisicticteistssccatntticeesatiwnsaicss ceatehiaeerseieucenigidepieiadlieaatattes 12 Assign extensions to dial Speed Dial memories only 2 cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenaeees 13 Call Barring on a line by line basis 0 cece ee cececeeee ee eeeenenseeeeeeeeeeeeeeesaaaaeeeaaeeeeeseesesesaeeeaeeeeeess 13 Set a time limit for outgoing calls 0 eee e eee eceeeec cece ee eeeeeeeeaaeeeeeeeeeeeeaaaaaaaaeeeeeeeeeessseneeaeeeeeeees 13 System eel eal SAri aa cc ete stds ae esata iae ea salle tds Ua Satie a lear hts hte Saari cal 14 Assign extensions for Speed Dialling ccececcccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeaeeeeeeeeeeeeeesnaaaees 14 Remove extensions from using the Speed Dialling ccceeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaees 14 Storing Speed Dial numbers sisccctd ceed caesecvsdeecty ete cadevedese ced edevcdevedevadtedevedhy dees douse ona Veteeeees 14 Dialling Speed Dial MUMBetS 2 5 20 cen cites acten a a E canted 15 Deleting and changing a Speed Dial numbeV cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeees 15 HOUIMNG ae OR ade ae Shee een een teak eRe ne otk MAAR Ate A ee ies 15 WIS ICOM Hod a a a a aa a aa a a a a a a E a raaa aE rai EEE Na 15 Check or listen to Music On Hold scarce cece ters eevee etc tet re ediea decency etes nce eee ceca 16 Auto Attendant DISA scare tact se etek cer to
22. rt Take extra care not to drill through electrical wiring or pipes Adjust the screw heads until the PBX fits firmly against the wall System programming All programming is done on Extension 21 only Note After programming a line successfully you will hear the message Your instructions are successful after you enter the If you make a mistake you will hear You have entered an incorrect instruction try again later If you are programming a number of features you do not need to enter and hang up after each feature string If the entry is successful you will hear the confirming message and instead of hanging up you can continue with programming the next feature In this guide all dialled digits will appear in red text System password The factory default password is 0 1 1234 Every time you successfully enter the password you will hear the message System unlocked is successful you can start operating If you make a mistake you will hear the message You have entered an unsuccessful instruction try again later Changing the password 1234 xxxx Hang up Ext 21 Dial Current Password 0 x N Your new password will be xxxx Note When you enter the programming mode on extension 21 all the other extensions will be cut off Therefore ensure that other extensions are not on calls before you start programming To simplify all future programming we
23. rte een Eiko tec Sl ane ele ae ates cet e lea teat take 16 Record the Auto Attendant outgoing message OGM cccceeeeeeeeeeeeenneeeeeeeeeeeeeeeeeneeeeeeeees 16 Playback the Auto Attendant outgoing Message OGM ccccceeeeeeeeeeeneeeeeeeeeeeeeeeennneeeeeeeees 16 OGM if the extension iS DUSY eeeeeceeseeeee eee eeeeeeeeeeeeeeeeeeeeeeeeaaaaaeeeeeeeeeeeeeseeaaaeaeeeeeeeeeeeeneaa 16 Playback the Extension BUSy Q GIM isesi iniii anii an aeii iieii 16 OGM if extension is unanswered after 25 secondS cccccceeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 17 Playback the Unanswered OG IMs 2 cg 25 aetevet a tees hans uel cnaesaacee haute hateeeste bound aa teunseeeteteeaptetelese 17 Assign operator extension s for the Auto Attendant mode ccccccccccccccececceeeeeeeeeeeeeeeeeeees 17 Assign all lines for Auto ANGNGAN eictsicict cst caiclicle aise oieig aati tateiip hae Migl natu daisies tas 17 Assign a single line for Auto AGMA is ccessseds tees co detues tudes enlace setulae casita cs rads cs ada cin cate ruezvodats 17 Remove the Auto Attendant feature from all lines eccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeees 17 PUTO Divert to operator es xasstescetcue2 agrevat eens veectetcan aa aA aaae 17 A to Fax Detect tnd CN cia nant ita DEA a ion ha OAS ane Seatac Agana tA ee ain 18 Assign single digit for Auto Attendant operation ccccceeeeeeeeeeeeeeeeeeeeeeeee
24. seeeeeeees 7 Assigning WACOM CANS 2s cr ct cra hse Ns cL I eal sua cece end Ve eee ved LE es 8 Add extensions 27 and 28 to ring on line Asser sii pesscek ger eect eeta oan Recah uecee hans tastoct See Seek ee sed 8 PUrNGIMG XA DIGG E eS Ae ie A E ad Bl ee hehe hl he oe tela ahd 8 Assign extensions 27 and 28 only to ring on line 1 ooo eee cece eceeeeeeee eect eee eeeeeeeeeeeeeeeeeeeeeeeeenaaees 9 Assign extensions 25 and 26 only to ring on line 2 sssssssssseensesssssserrrnrrresseerrrrnnnnrnnserrrrerenn 9 Add extensions 25 26 and 27 to ring on line 3 aise dasctee da catedacncstedaercsiedacediediencitedaancsuedanees 9 Assigning outgoing calls eeeeeeeeeeneeeeeneeeeeeentntrrttesetrtnttnnrnttsettttttnntnnettttnrnEnnnenserennnEEnn Enner reenn 9 Extension to specific exchange TINGS vccs ase cvseesetecsetateestecaeeeat neti eeh Aenea geass Stee ages 9 Exchange line to specific extension or extensions ccceeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeesnneeeeeeeees 10 Assign extensions for Direct Dial mode ses 5 c2sccrsccissasciccateiiselavesdeccciacduelalesisccdtaideaedieidigtatadioneiaiiss 10 Least Cost Routing LCR for all calls oi ot i a ae a a Se a oad See ee ete Aad 11 ACCESSING IP Calloiietceriiceseicti at eta cite tei eh tects iat ett hice cerk Waitt tetas ae hs sess ot 11 Call Barring Call Restrictions 3 occ pscceoncdetencneeetyeness tener chit pened otennehteennesitucoantieeemeateeiesd Ghreceeonies 12 Internal calls only Grou
25. strongly recommend that you store your new password into a one touch memory Exchange line set up The PBX 308 is configured at the factory for 3 exchange Lines to be connected If you only have 1 or 2 lines connected it is important that the system is set up as follows One Exchange Line connected Ext 21 Dial Password 31 1 Hang up Two Exchange Lines connected Ext 21 Dial Password 31 11 2 Hang up If at a later date you want to add another line making a total of 3 lines Ext 21 Dial Password 31 1112 3 Hang up Telephones with caller display and Date Time features If you are intending to use telephones with the above features on the PBX308 you must program the Date Time settings on the PBX The PBX plus will update your Caller Display log with the time date of each Incoming call and calls from other extensions There is no need to set the Date Time on your telephones because the PBX plus will do this automatically when the phone first rings Setting the date and time Note At the end of every successful programming sequence you will hear a confirming message Set the date On Extension 21 you will need to dial the Password 95 1 yy mm dd dow where DOW Monday 1 Tuesday 2 etc For example Thursday 29 March 2012 would be Ext 21 Dial Password 95 1 12 03 29 4 Hang up
26. u can email us at the following address with any further enquiries regarding the Orchid PBX Range info orchid telecom com 24 Technical specifications Capacity 3 Lines and 8 Extensions External sockets Line and Extensions terminated on RJ11 sockets External Music socket 3 5 mm Mono Communication channels 7 Transmission loss Extension to Extension lt 1 5 dB Extension to Exchange lt 2 dB Ringing Current AC65V 50Hz Balance about earth 300Hz 600Hz lt 40dB 600Hz 3400Hz lt 46dB Dialling mode DTMF Signalling Internal Dial tone 400 Hz continuous Sine wave Internal Ring tone 400 Hz 1s on 4s off Internal Busy tone 400 Hz sine wave 0 3s on 0 3s off Caller Display Receive DTMF and FSK Bell 202 Send FSK Bell 202 Power Supply AC230V 12W Secondary 24V and 5V Approvals CE and RoHS compliant 25
27. ups can be assigned to individual or all extensions Example 1 Assign 09 and 07 into group 1 and 008 and 118 into group 2 Ext 21 Dial Password 57 1 09 7 57 2 118 Hang up Example 2 Assign 01 and 02 into group 3 and 100 123 00 07 and 09 into group 4 Ext 21 Dial Password 57 3 01 02 57 4 100 123 00 09 Hangup Internal calls only Group 0 To assign extensions for internal calls only they should be assigned to Group 0 The system has already been programmed for Group 0 to only allow internal calls For example you may have a phone in your reception area or in a public area Assign Groups 1 6 or 0 to extensions Example 1 Assign Group 1 to all extensions Group 1 may bar calls to 09 numbers Ext 21 Dial Password 54 1 Hang up Cancel Group 1 being assigned to all extensions Ext 21 Dial Password 53 Hang up Example 2 Assign Group 2 to Ext 24 and Group 0 to Ext 28 Ext 21 Dial Password 51 24 2 51 28 O Hangup 12 Cancel extension 24 being assigned to group 2 Ext 21 Dial Password 53 24 Hang up Assign extensions to dial Speed Dial memories only This is the ultimate cost saving feature to prevent unauthori
28. xtension see page 7 Important Do not change extension 21 to Hotline mode as this affects the ability to program the system Example Set extension 28 to Hotline mode Ext 21 Dial Password 5128 91 Hang up Remove the Hotline mode from extension 28 Ext 21 Dial Password 53 28 Hang up Music On Hold The PBX 308 has an intermittent comfort tone which the caller hears while the call is being transferred or put on Hold However we recommend you make use of the external Music On Hold Port This will provide a variety of music and a more professional image A standard CD or MP3 player can be connected to this port using an Audio Cable with a 3 5 mm plug connected at both ends Connecting from the music on Hold Port to the player s headset socket 15 Check or listen to Music On Hold Ext 21 Dial Password 2 4 Hang up Auto Attendant DISA All lines or individual lines can be programmed for Auto Attendant Mode AA In AA mode the PBX308 answers incoming callers and they will hear your personalised Outgoing Message OGM This enables you to instruct your callers to Dial 21 for Sales 22 for accounts etc or 0 for the Operator Extension 22 is Operator 1 and extension 23 is Operator 2 If Operator 1 is busy the call will go to Operator 2 Record the Auto Attendant outgoing message OGM You have up to 30 seconds for t
29. ys xcce ee ee ee eae ha A 21 Do NOE Dist rb Mode Issidae deta Meese cut had od Stee becuse Seat he oe Nii tt Ot 21 Select a specific line on a Call by Call basis ecceeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeees 21 Power tail re si cs co cc tts toes cede vad Uadermes tadaceat tne A esta lave tals ei tee AE E N ES 22 Remote programming xi dacisrhssct retell attest Relea ede t a estaba ties ted teh sets iss tg 22 Or gE Clo CV ee ee E A E 22 Caller Display extension to ExteNSiOn cccccceeeeeeeeeeeeeeceeeeeeeeeeeeeeeaaeeeeeeeeeeeeseseccaeeeeeeeeeeeeeeeeea 22 Setting Up BUS CalliDVGNtaicetcni cette tela at hatte leis haat slate tL la Mie hale Miata e rela 23 Troubleshooting amp FAQ Siirsin a a e iaee iaaiiai 23 Factory Default SQUINGS e7 hr ae e a aa eae Sos ck aa a a aaae deck aeai 23 Reset the system to factory default SettingS cccccceeeeeeeseseeeeceeeeeeeeeeeeeeaaeeeeeeeeeeeeeeeenaaeees 23 Reset DaSSWOLOs oki ta ahaha sen eae i en ent eas eaA nee se kt aA oan Lata sah 23 Unable to makecallS visite nicest ects atic tatertietetciiiele Mata e ti A ie lee liue A A A ies 23 Unable to dial 9 for a nl seer tener ere re ete ae eee rer ere renee nee Peet cr enna en Sree re erate a tiarrere tere tc 23 Not all extensions ring ON INCOMING calls cece eeeeeeeeeeee cette eeeeeeeeeeaeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeees 24 Unable to call another extension cccccccceeeeeeeeseeeeceeeeeeeeeeeee
30. zed telephone use In this mode the extensions can only call business related numbers suppliers customers or colleagues for example We strongly recommend that you program emergency services numbers in to a memory when using this feature Example Assign extensions 27 and 28 to dial system Speed Dials only Ext 21 Dial Password 51 27 92 51 28 92 Hang up Cancel assigned Speed Dial on extensions 27 and 28 only Ext 21 Dial Password 53 27 92 53 28 92 Hang up Call Barring on a line by line basis This is a useful feature if you want to bar certain call types on specific lines for example if you want your colleagues to use Line 3 only for calls to mobiles because you have fitted a Fixed Cellular Terminal FCT on Line 3 and calls to mobiles will be cheaper Bar calls to mobiles 07 numbers on lines 1 and 2 Ext 21 Dial Password 58 1 107 58 2 07 Hang up This will force your colleagues to use Line 3 to call a mobile as the call will not go through on lines 1 and 2 They will have to dial 3 to call a mobile To access any line directly dial followed by the line number Set a time limit for outgoing calls All or individual extensions can be restricted to a maximum call time for each outgoing call The maximum call time can be set for 1 to 60 minutes
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