Dell OptiPlex 3020–Small Form Factor Owner`s Manual
Contents
1. 2 cccceeeeeeeteeeeeeseeeeeeeeeeeee a aaa aT a aaa Eada aaa REAA a RGR 24 Installing the Power SUpDLy c eccccceeeeeeeeeeeneaaeeeeeeeeeeeeeeeesaaaaaaeeeeeeeeeeaeeessaaaaaeeaeeeeeeeseeeeeensaees 27 Removing the Coin Cell Battery ccccecccccceceeeeeeeeeeenecaeeeeeeeeeeeeeseaaaaaaeeeaeaeeeeesaeeesaaaeeaaaeeeeeeneees 27 Installing the Coin Cell Battery ssesssessssseseseseneee teen enne nnne tnnt nnnen nennen nnns etes e nnne trennen ens 28 Removing the Heatsink Assembly sssssssssssesesesenes enne nnne nnn nnns nnne n nsns tenent 28 Installing the Heatsink Assembly sssssssssssseseeesenene neret enne nennen nns nnns nnns tnnt nns nnne tenens 29 Removing the Mudo o 1 70 E 29 Installing the ProCessor dne Glad tede D e a an a SR edere esed 30 Removing the Intrusion Switchar areae raae aea ninau nnne Capa KA EAN e nenne rennen 30 Installing the Intrusion Switehisises nernet iraina iae adara aaaeaii 30 System Board Components ssssssesssseeeeeeee nennen nennen nnns ennt nre nennen nennen nnns 31 Removing the System Board cccccccccceeeeeeeeeeeeeeneeeeeeeeeeeeeeeseaaaaeaeeaeeeeeeeeeeseaaaaaaeaaaeeeeeeeseeeeeeenaaees 32 Installing the System BoOard nee ee o a aa E e REED apad ete ne asmevoetnaays 34 System Set Praire E r UP E anna anemia 35 Boot Sequence npe iitetuse e niano tub HE Sd e cates evt p bat resa tuys a aas e2. Perform the following steps as shown in the illustration a Press the clips on both side of the power switch 1 b Release it from the chassis 2 c Remove the power switch along with its cable from the computer Installing the Power Switch 22 Slide the power switch in through the front of the computer Connect the power switch cable to the system board Install the a drive cage b optical drive c front bezel d cover 4 Follow the procedures in After Working Inside Your Computer Removing the I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b optical drive C drive cage d front bezel 3 Perform the following steps as shown in the illustration a Disconnect the I O cable the computer 1 b Disconnect the audio cable the computer 2 c Disconnect the HDD LED cable the computer 3 4 Perform the following steps as shown in the illustration a Remove the screw that secures the I O panel to the chassis 1 b Slide the I O panel to release and remove it from the computer 2 23 Installing the I O Panel 1 2 3 4 5 6 Insert the I O panel into the slot on the chassis front Slide the I O panel to secure it to the chassis Tighten the screw to secure the I O panel to the chassis Connect the I O panel audio cable and fan shelter clip to the system board Install the a drive cage b optical drive c front be
3. Follow the procedures in After Working Inside Your Computer Power on the computer 13 Go to the system setup and assign a new system or setup password Clearing CMOS OO NOC Uo Nw Pt PPP PRP PB BPWN EP OS 15 Follow the procedures in Before Working Inside Your Computer Remove the cover Remove the PCI card if installed Identify the CMOS jumper on the system board see the System Board Components Place the 2 pin jumper plug on pins 1 and 2 to clear CMOS Install PCI card if installed Install the cover Connect the computer to the electrical outlet and power on the computer to clear the CMOS Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the jumper on the pins 1 and 2 Install PCI card if installed Install the cover Follow the procedures in After Working Inside Your Computer Power on the computer System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system 45 Password Type Description Setup password Password that you must enter to access and make changes to the BIOS settings of your computer A CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left un
4. Tab A message prompts you to re type the setup password 6 Type the setup password that you entered earlier and click OK 7 Press Esc and a message prompts you to save the changes 8 Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 Inthe System BIOS or System Setup screen select System Security and press Enter 46 The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press lt Esc gt and a message prompts you to save the changes Press lt Y gt to save the changes and exit from the System Setup The computer reboots Disabling a System Password The system s software secu
5. 35 Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to select a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file System Setup Options K NOTE Depending on your computer and its installed devices the items listed in this section may or may not appear Table 2 General Option Description System Board This section lists the primary hardware features of your computer System Information Memory Information PCI Information Processor Information Device Information Boot Sequence Allows you to change the order in which the computer attempts to find an operating system 36 Boot Sequence Diskette drive SATA HDD Drive USB Storgae Device CD DVD CD RW Drive Onboard NIC Boot List Option Allows you to change the boot list option Legacy Option Advanced Boot Options Date Time Table 3 System Configuration Option Integrated NIC Serial Port SATA Operation Drives SM
6. Remove the cover Remove the heat sink assembly a w N Press the release lever down and then move it outward to release it from the retention hook Lift the processor cover and remove the processor from the socket and place it in antistatic bag 29 Installing the Processor Insert the processor into the processor socket Ensure the processor is properly seated Gently lower the processor cover Press the release lever down and then move it inward to secure it with the retention hook Install the heat sink assembly Install the cover oO sg me NN Pp Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b heat sink assembly Disconnect the intrusion switch cable from the system board Slide the intrusion switch toward the bottom of the chassis and remove it from the computer Installing the Intrusion Switch 1 Insert the intrusion switch into the chassis rear and slide it outward to secure it 2 Connect the intrusion switch cable to the system board Install the a heat sink assembly b cover 4 Follow the procedures in After Working Inside Your Computer 30 System Board Components The following image displays the system board layout 1 23 4 oon on WN FP e e FO 16 15 14 13 12 11 PCI Express x16 connector PCI Express x1 connector intrusion switch co
7. each procedure included in this document assumes that the following conditions exist AN A gt Ea You have read the safety information that shipped with your computer A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable its
8. Disabled Default e Every Day e Weekdays e Select Days Allows you to define the controls when Deep Sleep is enabled e Disabled 41 Option Fan Speed Control USB Wake Support Wake on LAN Block Sleep Intel Smart Connect Technology Table 9 POST Behavior Option Numlock LED Keyboard Errors Description e Enabled in S5 only e Enabled in S4 and S5 Enabled Controls the speed of the system fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the computer from standby e Enable USB Wake Support This option is enabled by default This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor e Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN LAN Only Allows the system to be powered on by special LAN signals e LAN or PXE Boot Allows the system to be powered on by special LAN or PXE Bootsignals For Ultra Small Form Factor only This option is Disabled by default Allows you to block entering to sleep S3 state in OS Environment Default Setting Disabled
9. Eaa Tepa eaa Ea 35 Navigation C aint ai lived a nis ieee EN 35 System Setup Options iecit tienne esdtecta Dust tu ead cedit dde De esas iraa aaaea EONA dadaa 36 Updating the BIOS ie a r aen ee savaveabdcdeavoanasthltavtcehsazeonasdecaadeucsesigasth TRO dex UPON ETE UNDER 44 Clearing Forgotten PassWOrd a iE ede ecu aedi eed dese de Ee here SERA RD nete x Ree doen 45 e ume c IM 45 System and Setup Password er apii idee er Ia E na e ss ot ea re ee aera na neca ie 45 Assigning a System Password and Setup Password sessseeeeee 46 Deleting or Changing an Existing System and or Setup Password eeesessesss 46 Disabling a System PassWord maene e ne aree aara a Ea e er neria Eaa Near ea oi 47 2 DIdgnosties oo ert d ERN A EEE E E E E 49 Enhanced Pre Boot System Assessment ePSA Diagnostics 49 5 Troubleshooting Your Computer eesssssseeeeeeee enn enne nennen nnns 51 Power PEPIET gforii o 2 A 51 Beep Gode cz cu sete dace a dea enda 52 Err r M ssag6s uito oiii tn Pd D a s malin o Bie T 52 6 Technical Specificatlons 4ciseccisdeca D xiii co casa scc Vin deg Lap ded doe UP Apex RR v RUE e eade Vid 57 7 Contacting Dell enm iets e nice M Ges Eat quet 61 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted
10. Press the speaker securing tab and slide the speaker towards the left of the computer to secure it Guide the speaker cable through the securing tab and connect the speaker cable to the system board Install the a drive cage b optical drive c cover Follow the procedures in After Working Inside Your Computer Memory Module Guidelines To ensure optimal performance of your computer observe the following general guidelines when configuring your system memory Memory modules of different sizes can be mixed for example 2 GB and 4 GB But all populated channels must have identical configurations Memory modules must be installed beginning with the first socket K NOTE The memory sockets in your computer may be labeled differently depending on the hardware configuration For example A1 A2 or 1 2 3 If the quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they operate at the speed of the slowest installed memory modules 19 Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer Remove the cover Press down on the memory retaining tabs on each side of the memory modules and lift the memory modules out of the connectors on the system board e p Installing the Memory PWN Align the notch on the memory card with the
11. SIG Inc and any use of such mark by Dell Inc is under license Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2013 10 Rev A00 Contents 1 Working on Your COMputel ccccccssccssessseeseessseesseeeseseseecseeeseesseesseeesseeesnens 5 Before Working Inside Your Computer sesssesssssseeeeeneeeeeeen nennen 5 Turning Off Your Combpulter xiii eres estre adv ena eene RE e e neta dere aaepe AT 6 After Working Inside Your Computer ssssssssseeeeeeeeeeenen nennen nennen nn hata nennen nenne 6 2 Removing and Installing Components eese 9 Recommended Tools 1 py RR RU HR ERE RERUM RENI REM aieg Minen gd se path ee Regul 9 System OVerVieW ic ied gie a a ceto Sis ie oed EU EH e ee i EUER HATTE EY 9 HRS T E m 9 Removirig theCOVer ced eie eed ied eene eee eu a 10 installing the Cove tings tices irae tee e eerc ERE ec remiss tesa eevee eh eei ede hed a Tage e 11 Removing the Front Bezel n edente cete i Rea Seb coe LR RR ERR Re a aAA Ea ieuna 12 Installing the Front Bezel 5 err e ed e EE dee cede paai 12 Removing The Expansion Card 2 uie TE er ore tese ce 12 Installing The Expansi n Card rnice e eene nennen nenne nnne nnne nennen nnne nnns nnns 14 Removing the Optical Drive ccccccscccsssccsssecssseeeesneeceseeeseeeeseeeesseeeessaeesseeseesaeecssaeessaeeesetesssaeeseaes 14 Installing t
12. b front bezel c drive cage Press the release latch away from the battery to allow it to pop up from the socket and then lift the coin cell battery out of the computer 27 e sy Installing the Coin Cell Battery 1 4 Place the coin cell battery into its slot on the system board Press the coin cell battery downward until the release latch springs back into place and secures it Install the a drive cage b front bezel c cover Follow the procedures in After Working Inside Your Computer Removing the Heatsink Assembly 1 28 Follow the procedures in Before Working Inside Your Computer Remove the cover Using both hands push away the two release handles while lifting the fan shroud upward and off the computer Perform the following steps as shown in the illustration a Press the fan cable 4 b Disconnect the fan cable from the system board 2 c Loosen the captive screws lift the heat sink assembly and then remove it from the computer Installing the Heatsink Assembly Place the heat sink assembly into the chassis Tighten the captive screws to secure the heat sink assembly to the system board Connect the fan cable to the system board 1 2 3 4 Place the fan shroud on the fan and push to click in place 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer
13. drive front bezel cover 5 Follow the procedures in After Working Inside Your Computer 34 5 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing F2 key e Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you re start the system
14. slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Goto dell com contactdell Verify your country or region from the drop down menu at the top left corner of the page 3 Select your support category Technical Support Customer Support Sales or International Support Services 4 Select the appropriate service or support link based on your requirement K NOTE If you have purchased a Dell system you may be asked for the Service Tag 61
15. the tab and slide the optical drive out to remove it from the computer PWN P 14 5 6 Flex the optical drive bracket and then lift the optical drive from the bracket w lt a Repeat steps 3 to 5 to remove the second optical drive if available Installing the Optical Drive ao PWN b Insert the optical drive into the bracket Slide the optical drive to insert it into the drive cage Connect the data and power cables to the optical drive Install the cover Follow the procedures in After Working Inside Your Computer Removing the Drive Cage Follow the procedures in Before Working Inside Your Computer Remove the a cover b front bezel c optical drive Disconnect the data and the power cables from the back of the hard drive 15 4 Slide the blue drive cage handle toward unlock position and lift the hard drive cage from the computer Installing the Drive Cage 1 Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive Connect the data and power cables to the back of the hard drive Flip over the drive cage and insert it into the chassis The drive cage tabs are secured by the slots in the chassis Slide the drive cage handle toward the locked position 5 Install the a front bezel b optical drive C cover 16 6 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 Follow the p
16. ART Reporting Description UEFI Allows you to Enable Legacy Option ROMs e Enabled Default Allows you to set the date and time The changes to the system date and time takes effect immediately Description Allows you to configure the integrated network controller The options are e Disabled e Enable UEFI Network Stack e Enabled e Enabled w PXE Default Enabled w Cloud Desktop Identifies and defines the serial port settings You can set the serial port to e Disabled Default e COM1 e COM2 e COM3 e COM4 K NOTE The operating system may allocate resources even if the setting is disabled Allows you to configure the internal SATA hard drive controller The options are e Disabled e ATA e AHCI Default Allows you to enable or disable the various drives on board e SATA O e SATA 1 e SATA 2 Default Setting All drives are enabled This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is 37 Option USB Configuration Audio Table 4 Video Option Multi Display Table 5 Security Option Admin Password System Password Internal HDD_O Password 38 Description part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default Allows you to enable or disable the internal USB configuration The options are e Ena
17. CPU configuration failure or CPU failure 2 7 memory modules are detected but a memory failure 3 1 possible peripheral card or system board failure 3 2 possible USB failure 3 3 no memory modules are detected 3 4 possible system board error 3 5 memory modules are detected but a memory configuration or compatibility error 51 Amber LED State Description 3 6 possible system board resource and or hardware failure 3 7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start up if the display does not show errors or problems These series of beeps called beep codes identify various problems The delay between each beep is 300 ms the delay between each set of beeps is 3 sec and the beep sound lasts 300 ms After each beep and each set of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process and power system Code 1 3 2 Cause Memory failure K NOTE 1 If the system is attached with an internal speaker we can hear the beep sound directly K NOTE 2 If the system does have an internal speaker connect an external speaker to line out connection to hear the beep sound K NOTE User can also check the power LED behavior instead of the beep code for troubleshooting purpose Error Messages Error Message Description Address mark not The BIOS found a faulty disk sector or could not find a
18. Dell OptiPlex 3020 Small Form Factor Owner s Manual Regulatory Model DO8S Regulatory Type D08S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer AN CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc All Rights Reserved Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Venue Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth
19. Reset All Keys Resets to default setting Delete All Keys Deletes all the keys K NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Table 7 Performance Option Multi Core Support Intel SpeedStep C States Control Limit CPUID Value Description Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores All Enabled by default e 1 e 2 Allows you to enable or disable the Intel SpeedStep feature Default Setting Enable Intel SpeedStep Allows you to enable or disable the additional processor sleep states Default Setting Enabled This field limits the maximum value the processor Standard CPUID Function will support e Disable CPUID Limit K NOTE Some Operating system will not complete installation when the maximum CPUID Function is greater than 3 HyperThread control SFF Allows you to enable or disable the Hyper Threading Technology This option is enabled by default Table 8 Power Management Option AC Recovery Auto On Time Deep Sleep Control Description Specifies how the computer will respond when AC power is applied after a AC power loss You can set the AC Recovery to Power Off Default e Power On Last Power State Allows you to set the time at which the computer must turn on automatically The options are
20. The option is disabled by default If option enables will periodically sense nearby wireless connection while the system is asleep It will synchronize emails or social media application that were open when system entered the sleep state e Smart Connection Description Specifies if the NumLock function can be enabled when the system boots This option is enabled by default Specifies whether keyboard related errors are reported when it boots This option is enabled by default Table 10 Virtualization Support Option Virtualization 42 Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology Enable Intel Virtualization Technology This option is enabled by default Table 11 Maintenance Option Description Service Tag Displays the service tag of your computer Asset Tag Allows you to create a system asset tag if an asset tag is not already set This option is not set by default SERR Messages Controls the SERR message mechanism This option is not set by default Some graphics cards require that the SERR message mechanism be disabled Table 12 Cloud Desktop Option Description Server Lookup Method Specifies how the ImageServer looks up the server address e Static IP e DNS enabled by default K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is
21. Wattage Maximum heat dissipation Specification Off no light the computer is not detecting a physical connection to the network Yellow light A blinking yellow light indicates that network activity is present Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet Specification 3V Lithium CR2032 100 VAC to 240 VAC 255 W N A K NOTE Heat dissipation is calculated by using the power supply wattage rating Table 24 Physical Feature Height Width Depth Weight Table 25 Environmental Feature Temperature Operating Storage Relative humidity maximum Operating Storage Maximum vibration Operating Storage Maximum shock Operating Storage Specification 290 00 mm 11 41 inches 92 60 mm 3 64 inches 312 00 mm 12 28 inches 5 kg 11 02 lb Specification O degree to 35 degree 40 degree to 65 degree 20 R H to 80 R H 20 R H to 95 R H 0 26 Grms 1 37 Grms 40 G 2 ms 50 G 19 ms 59 Feature Altitude Operating Storage Airborne contaminant level 60 Specification 15 2 m to 3048 m 50 to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 or lower as defined by ANSI ISA S71 04 1985 7 Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing
22. ard drive cannot read the data For the Windows operating system run the chkdsk utility to check the file structure of the floppy or hard drive For any other operating system run the appropriate corresponding utility One or more memory modules may be faulty or improperly seated Re install the memory modules and if necessary replace them A cable may be loose or the computer configuration information may not match the hardware configuration The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk The floppy drive controller may be faulty One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The computer configuration information does not match the hardware configuration DIMM1 slot does not recognize a memory module The module should be re seated or installed 53 Error Message please populate DIMM1 Keyboard failure Memory address line failure at address read value expecting value Memory allocation error Memory data li
23. attended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or re boot 1 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen appears In the System Security screen verify that Password Status is Unlocked 3 Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space J 0 C D 9 Q0 C Re enter the system password when prompted 4 Type the system password that you entered earlier and click OK 5 Select Setup Password type your system password and press Enter or
24. avoid losing data save and close all open files and exit all open programs before you turn off your computer Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings l b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings l b Click the O and select Shut down In Windows 7 Click sta 2 Click Shut Down or 1 Click sua Click the arrow in the lower right corner of the Start menu as shown below and then click O a Shut Down Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover vob WN CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer If required verify that the computer works correctly by running the Dell Diagnos
25. ble Boot Support e Enable Front USB Ports e Enable USB 3 0 Ports e Enable Rear Dual USB 2 0 Ports e Enable Dual USB 2 0 Ports Under LAN ports Allows you enable or disable the audio feature Default Setting Audio is enabled Description Allows you to enables or disables Multi Display it should be enabled for windows 7 32 64bit or later only Disable Multi Display Description This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password This field lets you set change or delete the system password The system password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Allows you to set change or delete the password on the computer s internal hard disk drive HDD Successful change to this password take effect immediately The drive does not have a password set by default e Enter the old password Option Strong Password Password Configuration Password Bypass Password Change TPM Security Computrace Chassis Intrusion CPU XD Support Description e Enter the new password e Confirm the new password Enable strong password This option is d
26. drive The computer configuration information in System Setup may be incorrect A chip on the system board might be malfunctioning Error Message Non system disk or disk error Not a boot diskette Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Seek error Shutdown failure Time of day clock stopped Time of day not set please run the System Setup program Timer chip counter 2 failed Unexpected interrupt in protected mode WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard Description The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Insert a bootable floppy disk The computer encountered a problem while trying to configure one or more cards The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective The operating system cannot read from the floppy or hard drive t
27. elf Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 2 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Aun Bow Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer 1 2 CAUTION To
28. he Optical Drive eseesesseees esee eene enne nnne nnne nn nnne nnne nnn nennen nnns nenne nnns 15 Removing the Drive Cag wate hava a ela dte ee re da eee 15 Installing the Drive Cage teca D e ea otii Pei Pee ORE EE RUE RR ER CLER epe Ra MA BER Rua acu 16 Removing the Hard Drive ere erint ane ei dee nva ao Ye dna ca a p doa ena n a aede abo ann 17 Installing the Hard DAVE nennen nnne nnne nnne nnn e enne nnns sensere setas inns inna sns snas 18 Removing the Speaker ais cieren ai aiaiai De a vended eel eee 18 Installing the Speaker dE ecce cete vp RE EUR ESI Eee 19 Memory Module Guidelines eeessseessseeeeeeenneneeee nenne nennen nennen nnnenne enne enne 19 Removing the Memory 5 m i Hte eden eo e p aide bee eee p endo ee dus 20 Installirig the Memory iiss ces iiie eee eher ento ra iet aee cuss dos Rea aUo IE ieee gs aea E ente ERIS dus 20 R moving the System F n eee ete ed ee ae e eee 20 Installirig the System Ear Sete ct test etae Re ret dale aem atte taies due Testes 21 Removing the Power Switch eeeessssssisisssssessesseeen nennen nihi tnt trtsnsns sss n nnns tnn tnn rrn nnne nsns enhn 21 Installing the Power Switch intret ts e ade rae e egy andes eaa ar AE 22 Removing the l O Parnel aiii aate eri e re t i ber M Pe Roe Ritus can DR E aaa eeann 23 Installing the I O Panel inini nnana ieina caa eei De Ere ete ee a ees entere DR da ae 24 Removing the Power SUpDply
29. he computer could not find a particular sector on the disk or the requested sector is defective The disk re set operation failed The operating system cannot locate a sector on the floppy or hard drive The operating system cannot find a specific track on the floppy disk or hard drive A chip on the system board might be malfunctioning The battery might be dead The time or date stored in System Setup does not match the computer clock A chip on the system board may be malfunctioning The keyboard controller may be malfunctioning or a memory module may be loose During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer type If no replacement drive is immediately available and the drive is not the only bootable drive enter System Setup and change the appropriate drive setting to None Then remove the drive from the computer 55 Error Message Description drive by calling your support desk or Dell Write fault The operating system cannot write to the floppy or hard drive Write fault on The operating system cannot write to the floppy or hard drive selected drive 56 6 Technical Specifications K NOTE Offerings may vary by region The following specifications are only those required by law to ship with your computer For compre
30. he optional Computrace Service from Absolute Software e Deactivate This option is disabled by default e Disable e Activate e Disable This option is disabled by default e On Silent Allows you to enable or disable the execute disable mode of the processor 39 Option Description Enable CPU XD Support This option is enabled by default Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set Enable Admin Setup Lockout This option is not set by default HDD Protection Allows you to enable or disable the HDD Protection feature Support Table 6 Secure Boot Option Secure Boot Enable Expert Key Management 40 HDD Protection SupportDisable This option is disabled by default Description Allows you to enable or disable the Secure Boot Feature The options are e Disabled Default e Enabled Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK e db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are e Save to File Saves the key to a user selected file Replace from File Replaces the current Key with a key from a user selected file Append from File Adds a key to the current database from a user selected file e Delete Deletes the selected key e
31. hensive specification of your computer go to Specifications section in your Owner s Manual available on the support site at dell com support For more information about the configuration of your computer go to Help and Support in your Windows operating system and select the option to view information about your computer Table 15 System Information Feature Processor type Total Cache Chipset Table 16 Memory Feature Type Speed Connectors Capacity Minimum Memory Maximum memory Table 17 Video Feature Video Controller Video memory Table 18 Audio Feature Controller Speaker Internal microphone support Specification Intel Core i3 i5 series upto 8 MB Intel H81 Chipset Specification up to 1600 MHz DDR3 Synch DRAM Non ECC memory 1600 MHz 2 internally accessible DDR3 SODIMM sockets Up to 8 GB 2GB 16 GB Specification Integrated Intel HD Graphics 4600 HD Graphics 4400 HD Graphics Discrete AMD Radeon HD8570 or AMD Radeon HD8490 shared memory Specification Intel Realtek ALC3220 High Definition Audio single 4 ohms speaker in both the left and right speaker assembly single digital microphone 57 Feature Volume controls Table 19 Communications Feature Network adapter Table 20 Drives Feature Externally accessible Internally accessible Table 21 Ports and Connectors Feature Audio Network Adapter Serial Parallel USB 2 0 USB 3 0 Table 22 C
32. is set to Static IP Client Gateway Specifies the gateway IP address for the client The default setting is 255 255 255 255 43 Option Description K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCPis set to Static IP Advanced Specifies for Advanced debugging e Verbose Mode Disabled K NOTE This Option is only relevant when the integrated NIC control in the System Configuration group is set to enable with Cloud Desktop Table 13 System Logs Option Description BIOS events Displays the system event log and allows you to clear the log e Clear Log Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For laptops ensure that your computer battery is fully charged and connected to a power outlet Re start the computer Go to dell com support Enter the Service Tag or Express Service Code and click Submit K NOTE To locate the Service Tag click Where is my Service Tag NOTE If you cannot find your Service Tag click Detect My Product Proceed with the instructions on screen If you are unable to locate or find the Service Tag click the Product Category of your computer Choose the Product Type from the list Select your computer model and the Product Support page of your computer appears ous Click Get drivers and click View Al
33. isabled by default This field controls the minimum and maximum number of characters allowed for the admin and system passwords e Admin Password Min e Admin Password Max e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled Always prompt for the system and internal HDD password when they are set This option is disabled by default Reboot Bypass Bypass the password prompts on restarts warm boots K NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set Allow Non Admin Password Changes This option is enabled by default This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Security This option is disabled by default TPM ACPI Support TPM PPI Deprovision Override Clear TPM PPI Provision Override K NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately This field lets you activate or disable the BIOS module interface of t
34. l Drivers The Drivers and Downloads page opens On the Drivers and Downloads screen under the Operating System drop down list select BIOS Identify the latest BIOS file and click Download File You can also analyze which drivers need an update To do this for your product click Analyze System for Updates and follow the instructions on the screen 10 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 11 Click Save to save the file on your computer 12 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen 44 Clearing Forgotten Password The system s software security features include a system password and a setup password The password jumper disables any password s currently in use There are 3 pins for the password reset jumper op ON an pwn Pp e e e N FO Follow the procedures in Before Working Inside Your Computer Remove the cover Identify the password reset jumper on the system board see the System Board Components Remove the 2 pin jumper plug from pins 2 and 3 and fix it on pins 1 and 2 Install the cover Connect the computer to the electrical outlet and power on the computer to clear the password Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the jumper on the pins 2 and 3 Install the cover
35. ne failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt 54 Description A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The software you are attempting to run is conflicting with the operating system another program or a utility A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The amount of memory recorded in the computer configuration information does not match the memory installed in the computer A keystroke interrupted the memory test The computer cannot find the floppy disk or hard
36. nnector PS 2 serial connector power connector processor socket CPU fan connector memory module connectors HDD LED amp chassis detect connector power switch connector coin cell battery 12 13 14 15 16 17 18 19 20 21 system power connector system fan connector RTC reset jumper ODD SATA connector HDD SATA connector power connector front i o connector internal speaker connector password reset jumper front audio connector 31 Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel C optical drive d drive cage e memory f heat sink assembly g expansion card s h power supply 3 Disconnect all the cables connected to the system board and move the cables away from the chassis 4 Turn the hex screw counter clockwise and remove from the system board 32 EEEN s n E g 5 Lift the cover upward to a 45 degree angle and remove it from the computer 6 Remove the system board from the chassis 33 Installing the System Board 1 Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis 2 Tighten the screws securing the system board to the chassis o Connect the cables to the system board 4 Install the a b c d e f 9 h power supply expansion card s heat sink assembly memory drive cage optical
37. ontrols and Lights Feature Front of the computer Power button light Drive activity light Back of the computer Link integrity light on integrated network adapter 58 Specification volume up down buttons program menus and keyboard media control keys Specification Intel 10 100 1000 Mbps Ethernet LAN on system board Specification ODD is externally accessible HDD is internally accessible Specification one audio input microphone port one headphone port support Broadcom NetXtreme 10 100 1000 PCIe Gigabit Networking Card support Serial PS 2 Add in Bracket or Serial Parallel Port PCle Add in Card Serial Parallel Port PCle Add in Card two connectors in the front panel and four connectors on the back panel two connectors on the back panel Specification White light Solid white light indicates power on state Breathing white light indicates sleep state of the computer White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Green a good 10 Mbps connection exists between the network and the computer Green a good 100 Mbps connection exists between the network and the computer Orange a good 1000 Mbps connection exists between the network and the computer Feature Network activity light on integrated network adapter Power supply diagnostic light Table 23 Power Feature Coin cell battery Voltage
38. over Pry the front bezel retention clips away from the chassis Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis Then lift the chassis and remove the front bezel from the computer PWN P Installing the Front Bezel 1 Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front 2 Push the bezel toward the computer to engage the front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing The Expansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Rotate the release tab on the card retention latch upward 12 4 Perform the following steps as shown in the illustration a Pull the release lever away from the expansion card until you release the securing tab from the dent in the card 1 b Ease the card up and out of its connector and remove it from the computer 2 13 Installing The Expansion Card 1 Insert the expansion card into the connector on the system board and press down to secure it in place 2 Install the cover 3 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive Follow the procedures in Before Working Inside Your Computer Remove the cover Disconnect the data and power cables from the back of the optical drive Lift
39. particular disk sector found Alert Previous The computer failed to complete the boot routine three consecutive times for the attempts at same error Contact Dell and report the checkpoint code nnnn to the support booting this technician system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support Alert Security The MFG MODE jumper has been set and AMT Management features are disabled override Jumper is until it is removed installed Attachment failed The floppy or hard drive controller cannot send data to the associated drive to respond 52 Error Message Bad command or file name Bad error correction code ECC on disk read Controller has failed Data error Decreasing available memory Diskette drive O seek failure Diskette read failure Diskette subsystem reset failed Gate A20 failure General failure Hard disk drive configuration error Hard disk drive controller failure Hard disk drive failure Hard disk drive read failure Invalid configuration information please run SETUP program Invalid Memory configuration Description Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname The floppy or hard drive controller detected an uncorrectable read error The hard drive or the associated controller is defective The floppy or h
40. rity features include a system password and a setup password The password jumper disables any password s currently in use Ea 1 2 o 0 M O0 11 12 13 NOTE You can also use the following steps to disable a forgotten password Follow the procedures in Before Working on Your Computer Remove the cover Identify the PSWD jumper on the system board Remove the PSWD jumper from the system board NOTE The existing passwords are not disabled erased until the computer boots without the jumper Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots Connect the computer to the electrical outlet and power on the computer Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the PSWD jumper on the system board Install the cover Follow the procedures in After Working on Your Computer Power on the computer Go to the system setup and assign a new system or setup password See Setting up a System Password 47 48 4 Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and suppo
41. rocedures in Before Working Inside Your Computer Remove the a cover b optical drive C drive cage 3 Perform the following steps as shown in the illustration and a Press the retention clips inwards 1 b Slide the hard drive bracket out from the drive cage 2 5 Remove the screws that secure the mini hard drive to the hard drive bracket and remove the hard drive from its bracket K NOTE Perform step 5 only if you have a mini hard drive 17 Installing the Hard Drive 1 Tighten the screws to secure the mini hard drive if available to the hard drive bracket 2 Flex the hard drive bracket and then insert the hard drive into the bracket 3 Slide the hard drive bracket into the drive cage 4 Install the a drive cage b optical drive c cover 5 Follow the procedures in After Working Inside Your Computer Removing the Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b optical drive C drive cage 3 Perform the following steps as shown in the illustration a Disconnect the speaker cable from the system board 1 b Release it from the securing tab inside the chassis 2 4 Perform the following steps as shown in the illustration a Press the speaker securing tab 1 b Slide the speaker towards the right of the computer to release it 2 18 Installing the Speaker 5 Place the speaker at the appropriate location on the chassis
42. rt personnel can use the diagnostics results to help you solve the problem Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing FA CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages K NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed 1 Power on the computer 2 As the computer boots press the lt F12 gt key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices 4 If you
43. set to Enabled with ImageServer Server IP Address Specifies the primary static IP address of the ImageServer with which the client software communicates The default IP address is 255 255 255 255 K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP Server Port Specifies the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer Client Address Method Specifies how the client obtains the IP address e Static IP e DHCP enabled by default K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer Client IP Address Specifies the static IP address of the client The default IP address is 255 255 255 255 K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCPis set to Static IP Client SubnetMask Specifies the subnet mask of the client The default setting is 255 255 255 255 K NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP
44. tab in the system board connector Press down on the memory module until the release tabs spring back to secure them in place Install the cover Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 20 Follow the procedures in Before Working Inside Your Computer Remove a cover b optical drive c drive cage d front bezel Perform the following steps as shown in the illustration a Press the system fan cable 1 b Disconnect the system fan cable from the system board 2 c Unroute the cable from the system board d Pry and remove the system fan away from the grommets securing it to the front of the computer e Then press the grommets inward along the slots and pass through the chassis Installing the System Fan 5 PWN P Place the system fan in the chassis Pass the grommets through the chassis and slide outward along the groove to secure it in place Connect the system fan cable to the system board Install a front bezel b drive cage c optical drive d cover Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer Remove the a cover b front bezel c optical drive d drive cage Perform the following steps as shown in the illustration a Disconnect the power switch cable from the system board b Unroute the cable from the system board 21
45. tics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed The call outs show the names and the layout of the components inside the computer Inside view 1 optical drive 2 front bezel 3 power supply unit 4 expansion card intrusion switch heatsink cover heatsink 06 M O0 tn drive cage front I O system fan system board memory module coin cell An WN P speaker Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the thumbscrews that secure the cover to the computer Slide the cover from the computer 10 3 Lift the cover upward to a 45 degree angle and remove it from the computer e Installing the Cover Place the cover on the computer Slide the computer cover towards the front of the chassis until it is fully engaged Tighten the thumbscrew in clockwise direction to secure the computer cover Follow the procedures in After Working Inside Your Computer PWN Pp 11 Removing the Front Bezel Follow the procedures in Before Working Inside Your Computer Remove the c
46. wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 5 Select the device from the left pane and click Run Tests 6 If there are any issues error codes are displayed Note the error code and contact Dell 49 50 5 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of the computer Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED The diagnostic LED is only active and visible during the POST process Once the operating system starts to load it is no longer visible Amber LED blinking scheme The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State White LED State Description off off system is OFF off breathing system is in sleep state blinking off power supply unit PSU failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED State Description 2 1 system board failure 2 2 system board PSU or PSU cabling failure 2 3 system board memory or CPU failure 2 4 coin cell battery failure 2 5 corrupt BIOS 2 6
47. zel d cover Follow the procedures in After Working Inside Your Computer Removing the Power Supply 1 2 24 Follow the procedures in Before Working Inside Your Computer Remove a cover b front bezel c optical drive d drive cage Perform the following steps as shown in the illustration a Press the 8 pin and 4 pin power cable 1 b Disconnect the 8 pin and 4 pin power cables from the system board 2 c Unroute the cable from the system board 5 Remove the screws that secure the power supply to the back of the computer 25 im ue uu B Ta ii b wii Gi ae 11 3 5 nT 1mm 6 Perform the following steps as shown in the illustration a Press the latch downwards to release the power supply unit 1 b Slide the power supply unit from the computer 2 7 Lift the power supply out of the computer 26 Installing the Power Supply 6 GOP WN BE Place the power supply in the chassis and slide towards the back of the computer to secure it Tighten the screws securing the power supply to the back of the computer Connect the 4 pin and 8 pin power cables to the system board Thread the power cables into the chassis clips Install a drive cage b optical drive c front bezel d cover Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a cover
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