shopper - frequently asked questions
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1. Blank2. on the Details button you will then be presented with more details about a specific Assignment If you wish to accept it you just need to click on the Select button Once you have done this you will receive a confirmation that the Assignment has been allocated to you 3 You will find detailed instructions on how to use the HOED Shopper Portal Survey Manager Express User Manual on the home page after login at www hoedshopper com au Page 2 of 6 Q3 If Iam doing this as a hobby what paperwork do I need to send to HOED Q4 Do I need ABN registration Q5 Iam currently unemployed ora homemaker and do not wish to apply for an ABN number what do I do Q6 What is the situation regarding tax Q7 How much work will I get Q8 How far will I be asked to travel Shoppers Frequently Asked Questions All Shoppers wishing to be considered as Hobbyists must complete the Statement by a Supplier and submit it before any payments are made If you deem yourself a Hobbyist then complete the Statement by Supplier Section A 1 Section B with your name as Supplier and tick the box under Section A 3 with is made in the course of furtherance of an activity done as a private recreational pursuit or hobby If you do mystery shopping for an income and to make profits and or you think you will do a lot of mystery shopping then you will be considered as an Independent Contractor If so you will need to provide to HOED Mystery S
3. when making offers to Shoppers PLEASE ENSURE THAT YOU INCLUDE ALL POSTCODES YOU ARE WILLING TO SHOP Some jobs do attract travel cost re imbursement these will be clearly Page 3 of 6 Q9 Will I incur any other expenses Q10 Who pays for the product purchases Q11 How much is the pay and when do I get paid Q12 When do I submit my reports Q13 I am unable to complete an Assignment I have accepted what do I do Q14 What happens with those Assignments that involve follow up Shoppers Frequently Asked Questions identified as such when being offered to you We suggest you seek accounting and or financial advice regarding any deductible travel expenses All shoppers are responsible for their own operating expenses i e computer Internet access maintenance etc Again we suggest you seek accounting and or financial advice regarding any other deductible expenses On those occasions that you are asked to make a purchase as part of the assignment you will be reimbursed as part of your next payment Payment varies according to the Assignment Once you have come on board we will discuss this with you You are reimbursed for any product purchase that you may have to make You will need to provide your bank account details Payments are processed on a fortnightly basis and will include any payments that have been downloaded to the payroll system at the time of the payroll due date Please note that the
4. SHOPPER FREQUENTLY ASKED QUESTIONS HOED just click on the links on the right Contents Q1 I am a new Shopper what do I do Q2 I have received an Email offering me an Assignment what do I do Q3 If I am doing this as a hobby what paperwork do I need to send to HOED Q4 Do I need ABN registration Q5 I am currently unemployed or a homemaker and do not wish to apply for an ABN number what do I do Q6 What is the situation regarding tax QZ How much work will I get Q8 How far will I be asked to travel Q9 Will I incur any other expenses Q10 Who pays for the product purchases Q11 How much is the pay and when do I get paid Q12 When do I submit my reports Q13 Iam unable to complete an assignment I have accepted what do I do Q14 What happens with those Assignments that involve follow up Q15 What if I need further information Q1 I ama new Shopper what do I do Q2 I have received an Email offering me an Assignment what do I do Shoppers Frequently Asked Questions 1 After you have registered you will be required to complete an Induction Program consisting of reading the Shopper Training Manual submitting a Training Declaration submitting a Statement by A Supplier and finally advising us of your Bank Account details using the Bank Account Details template by fax or mail You will find these documents at the bottom of the HOED Shopper Portal Home Pag
5. SUBMIT e If the follow up period expires and no follow up is received finish off the Questionnaire and type no follow up received and SUBMIT If follow up is not reported by the due date you will be sent an email on the day after prompting you to report whether follow up did happen or not You can e mail allocations hoed com au fax 1800 063 279 or call us 1800 025 121 and we will be happy to clarify any further information you require The HOED Shopper Portal Home Page under Contact Us gives additional details about where to direct your enquiry You can also go to the User Manual for information on how to use HOED Shopper Portal Page 5 of 6 Document information Approved by Shoppers Frequently Asked Questions Peter Fernie CEO Date Approved 28 Apr 09 Owner Yasmine Rafique Version Revision history Status Date Comments Draft 1 28 Apr 09 Initial Draft Draft 2 19 Jun 09 Reviewed to align with SME Draft 3 26 Jun 09 Added section on Follow Up Draft 4 28 Jun 09 Split into two versions Draft 5 30 Jun 09 Combined into one version Version1 7 Jul 09 Advice from Michael new treatment of combined group of shoppers Version 2 22 Jul 09 Small changes to content fix errors from Allocations Staff advice Version 3 7 Oct 09 Changes to Registration process Version 4 27 Oct 10 Removed references to CBS processes status Page 6 of 6 Doc Separator Intentionally
6. e 2 Once we receive these documents and the details checked you will receive an email reminder to contact the Quality Control team for a briefing before you undertake your first Assignment 3 At the successful completion of the briefing the QC team will authorise you as a Mystery Shopper Your account will then be activated using the User Name and Password that you created when you registered as a Mystery Shopper 4 You will be directed to the HOED Shopper Portal login page After logging in you will be presented the Survey Manager Express home page under the Available Assignments TAB you will find brief details about those Assignments that you are able to accept 5 Just click on the Details button you will then be presented with more details about a specific Assignment If you wish to accept it you just need to click on the Select button Once you have done this you will receive confirmation that the Assignment has been allocated to you 6 The Assignment that you have accepted will then be listed under the Current Assignments TAB 7 You will find detailed instructions on how to use HOED Shopper Portal on the home page after login at www hoedshopper com au 1 The email will have a link to the HOED Shopper Portal log in page After logging in you will be presented the Portal s home page under the Available Assignments tab you will find brief details about all of the Assignments that you are eligible to accept 2 Just click
7. hopping your ABN number All Shoppers wishing to be considered as Hobbyists must complete the Statement by a Supplier and submit it before any payments are made If you deem yourself a Hobbyist then complete the Statement by Supplier Section A 1 Section B with your name as Supplier and tick the box under Section A 3 with is made in the course of furtherance of an activity done as a private recreational pursuit or hobby You are responsible for your own tax obligations HOED Mystery Shopping will supply all Shoppers with an annual Statement of Earnings including any amounts withheld if you are an Independent Contractor without an ABN If you are a Contractor and registered for GST you will need to tell us You should seek accounting and or financial advice regarding your tax obligations This will vary from month to month and greatly depends on where you live or work and your nominated postcodes When an Assignment comes up in your area we will contact you Assignments vary in frequency and number Clients typically have their stores shopped monthly quarterly semi annually or on an as needed basis Some Assignments also have special conditions attached to them for example to be shopped by a young female etc Assignments are offered that are as close to your home or work location and any other nominated postcodes as possible The postcodes you list in your Account Profile are very important as we do searches by postcode
8. timing of payments is determined by the date assignments have been processed through our quality control process and not the date actually shopped As a general guideline this can be anywhere from two to five weeks Any product reimbursements are paid after filling out the online expense claim form which is located at the bottom of the survey You must submit the completed online Questionnaire within 48 hours of your store visit or by the Due Date whichever comes first Please click on the REMOVE button under the CURRENT ASSIGNMENTS TAB so that the Assignment becomes available for other shoppers It is imperative you do this as soon as you become aware that you cannot complete an Assignment Those Assignments that require that you be contacted by the store for follow up will have a date listed by which follow up must occur Complete the Questionnaire on the same day of the visit and once completed Submit it and await follow up The Questionnaire will now be moved into the Awaiting Follow Up grid under the Current Assignments tab of Survey Manager Express e Ensure that you monitor any follow up for the period stated As soon as follow up occurs finish off the Questionnaire and SUBMIT it immediately Page 4 of 6 Q15 What if I need further information Shoppers Frequently Asked Questions e If no contact details are taken at the time of the visit answer the follow up question straight away and type no contact details taken and
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