USB 400 FO www.gefen.com
Contents
1. USB 400 FO EXT USB 400FON User Manual USB 400 FOS OPTICAL 4 PORT USB 2 0 HUB USB 400 FO R OPTICAL 4 PORT USB 2 0 HUB gefen com ASKING FOR ASSISTANCE Technical Support Telephone 818 772 9100 800 545 6900 Fax 818 772 9120 Technical Support Hours 8 00 AM to 5 00 PM PST Monday through Friday Pacific Time Write To Gefen LLC c o Customer Service 20600 Nordhoff St Chatsworth CA 91311 www gefen com support gefen com Notice Gefen LLC reserves the right to make changes in the hardware packaging and any accompanying documentation without prior written notice USB 400 FO is a trademark of Gefen LLC All trademarks are the property of their respective owners 2011 Gefen LLC All rights reserved All trademarks are the property of their respective companies Rev A7 CONTENTS 1 Introduction 2 Operation Notes 3 Features 4 Sender Unit Panel Layout 5 Sender Unit Panel Descriptions 6 Receiver Unit Panel Layout 7 Receiver Unit Panel Descriptions 8 Connecting And Operating The USB 400 FO Extender 8 Wiring Diagram 9 Troubleshooting The USB 400FO Extender 14 Specifications 15 Warranty INTRODUCTION Congratulations on your purchase of the USB 400 FO Your complete satisfaction is very important to us Gefen Gefen delivers innovative progressive computer and electronics add on solutions that harness integration extension distribution and conversion2. technologies Gefen s reliable plug and play products supplement cross platform computer systems professional audio video environments and HDTV systems of all sizes with hard working solutions that are easy to implement and simple to operate The Gefen USB 400 FO The USB 400 FO Extender supports all USB 2 0 devices extending to 1640 feet 500 meters away from the USB source using 50 125um multi mode fiber or 900 feet 275 meters using a 62 5 125 um multi mode fiber The receiver end is also a four USB 2 0 hub By using fiber optic cables the USB 400 FO extends a long distance from the location of a computer It provides an EMI free solution for using USB at remote locations How It Works The USB 400 FO sender unit is connected to the source using the supplied USB short cable The USB peripheral s are connected to the receiver unit at the remote end Two LC terminated multi mode fiber optic cables are used to link the sender to the receiver The Receiver unit must be powered by a 5V DC power supply The Sender unit is powered by the USB bus Applications The USB 400 FO is invaluable for applications where complete control of devices is necessary when using USB when placing in restricted areas such as medical facilities and oil rigs The USB 400 FO will connect with any USB compliant peripheral in all operating systems supporting USB 2 0 OPERATION NOTES READ THESE NOTES BEFORE INSTALLING OR OPERATING THE USB 400 FO
3. the unit connect the secondary included 5V power supply to the Sender unit Wiring Diagram for the USB 400 FO Extender FIBER OPTIC LC LC CABLE USB CABLE m USB Peripheral Receiver USB Peripheral 2 Sender USB Peripheral USB Peripheral EXT USB 400FON TROUBLESHOOTING Verifying Installation on PC or Macintosh Computers 1 For Windows users 2000 XP Vista Windows 7 open the Device Manager to confirm that the USB 400 FO has installed correctly Expand the entry for Universal Serial Bus controllers by clicking the sign If the USB 400 FO has been installed correctly you should find it listed as a Generic USB Hub 2 For Mac OS X users open the System Profiler to confirm that the USB 400 FO has installed correctly In the left hand column under Hardware select USB and inspect the right hand panel If the USB 400 FO has been installed correctly you should find it listed as a Hub under the USB high Speed Bus USB Bus The following table provides additional troubleshooting tips The topics are arranged in the order in which they should be executed in most situations If you are unable to resolve the problem after following these instructions please contact technical support for further assistance PROBLEM CAUSE SOLUTION All LEDs on The Sender unit is not 1 Ensure that the USB Sender unit are receiving power from the connection between the off USB port or the 5V
4. warranty or merchantability or fitness for any particular purpose all of which are expressly disclaimed 1 Proof of sale may be required in order to claim warranty 2 Customers outside the US are responsible for shipping charges to and from Gefen 3 Copper cables are limited to a 30 day warranty and cables must be in their original condition The information in this manual has been carefully checked and is believed to be accurate However Gefen assumes no responsibility for any inaccuracies that may be contained in this manual In no event will Gefen be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages The technical information contained herein regarding the features and specifications is subject to change without notice For the latest warranty coverage information refer to the Warranty and Return Policy under the Support section of the Gefen Web site at www gefen com PRODUCT REGISTRATION Please register your product online by visiting the Register Product page under the Support section of the Gefen Web site 14 Rev A7 ON AX MA USB 400 20600 Nordhoff St Chatsworth CA 91311 1 800 545 6900 818 772 9100 fax 818 772 9120 www gefen com support gefen com QU amp lt e This product uses UL listed power supplies 40
5. when the Receiver unit detects an overcurrent condition or if the attached USB device attempts to draw more than the 500mA current Power Indicator This LED turns bright blue when power is supplied Link Indicator This LED turns bright green when a valid ExtremeUSB link is established between the Sender Unit and Receiver Unit Host Indicator This LED turns bright green when the USB 400 FO system is properly enumerated on the host PC The LED blinks when in Suspend Mode Activity Indicator This LED turns bright amber indicating that data transmission is active between the Sender and Receiver The LED blinks intermittently with or without a USB device plugged in When the Sender Unit and Receiver Unit are in a Suspend Mode the LED is off Power port Connects to the 5V DC power supply Link Port Connect one end of a duplex LC fiber optic cable to this port CONNECTING AND OPERATING THE USB 400FON EXTENDER Connecting the USB 400 FO Extender 1 Connect the included USB cable between USB port on the host computer and the Sender Unit 2 Connect two 2 LC fiber cables between the Sender Unit and the Receiver Unit 3 Connect the USB devices to the Receiver Unit IMPORTANT The Sender Unit must be powered before the Receiver Unit 4 Connect the power supply to the Receiver Unit and connect the power cord to an available electrical outlet 5 OPTIONAL If the USB port on the host PC is not capable of delivering 500mA to
6. with two information outlets and two 2 strand fiber optic patch cords with Duplex LC connectors if using premise cabling The Sender Unit and Receiver Unit are interconnected by up to 500 meters of fiber optic cabling Two strands of 50 125um 1640 feet max multi mode fiber or 62 5 125um 900 feet max multi mode fiber cabling are required The cabling subsystem must provide a duplex connection with crossover and must be terminated with Duplex LC connectors at both ends 2 FEATURES Features Extreme USB technology is used to extend the range of USB 2 0 devices up to 1640 feet 500 meters using 50 125um fiber optic cables Receiver unit is also a USB 2 0 four port hub Provides support for both low speed and high speed USB devices Fully backward compliant with USB 1 1 and USB 2 0 specifications as certified by the USB Implementation Number of USB devices can be expanded using standard USB hubs Supports all operating systems including Windows OS and Linux Supports other USB peripherals and are used in devices such as PlayStation and Wii e Asecure method of USB control in areas where environmental conditions prohibit access by people Metal box for better RF shielding e Ideal as optical isolation from over voltage and static electricity Supports High Speed devices up to 480Mbps Package Includes 1 Gefen USB 400FO Sender Unit 1 Gefen USB 400FO Receiver Unit 1 6 f
7. DC Sender and host computer is power supply properly installed 2 Move the USB connector to another USB port on the host computer All LEDs on The Receiver unit is not 1 Ensure that the 5VDC Receiver unit receiving power from the power supply is properly are off 5VDC power supply connected to the Receiver unit 2 Check that the 5VDC power supply is connected to a live source of electrical power Check that the Receiver power LED is illuminated TROUBLESHOOTING THE USB 400 FO EXTENDER CAUSE SOLUTION PROBLEM Link LEDs on Sender unit and Receiver unit are off Link LED on Sender Receiver units are on Host LED on Sender Receiver units are off There is no connection between the Sender unit and Receiver unit The host computer is not powered on The Sender unit is not connected to the computer when used with the 5VDC power supply The computer does not support USB hubs The USB 400 FO is malfunctioning 10 1 Ensure that a multi mode fiber optic cable with crossover is connected between the Sender and Receiver units 2 Connect a fiber optic crossover patch cord between the Sender and Receiver units Recheck operation of the system 1 Disconnect all USB devices from the Receiver unit 2 Disconnect the Sender unit from the computer 3 Disconnect the Receiver unit from the 5VDC power supply 4 Reconnect the Sender unit to the computer 5 Reconnect the Recei
8. This equipment provides outstanding extension facilities for any device or USB application that requires a peripheral connection over a distance such as a USB camera or USB hard drive keyboard and mouse The USB 400 FO works like a USB hub with extension capabilities over a distance of up to 1 640 feet This means for example that a remote USB sensor can be placed at a safe distance from the sender unit in situations that demand this type of security The USB 400 FO signal controls the keyboard mouse trackball and other USB peripherals using send and receive units The USB signal is extended by using multi mode fiber optic cabling The USB 400 FO uses dual multi mode LC fiber optic cables to connect the sender and receiver units FCC Radio Frequency Interference Statement Warning This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Requirements To complete the installation you will also require the following items that are not included with the product USB 1 1 or 2 0 Compatible computer host computer with a USB compliant operating system USB 1 1 or 2 0 Compatible device 2 strand multi mode fiber optic cable with Duplex LC connectors if using surface cabling OR 2 strand fiber optic cabling
9. r Rate u mean 480Mbps USB Connector Sender nir uuu uu amsa trap tende ce 1 Type B USB ettet ener tnnt rens 4 Type A Link GConnector u nee 2 Fiber Type LC Power Supply Sender 5V DC Locking Operating temperature Tange u u men 0 50 C Dimensions Sender 4 W x 3 D x 1 25 H Shipping Weg ht iiit u a L un ttc ow Hin Besen 2 lbs 1640ft 500m over 50 125 multi mode fiber optic cable 900ft 275m over 62 5 125um multi mode fiber optic cable 13 AMABAN U Gefen warrants the equipment it manufactures to be free from defects in material and workmanship If equipment fails because of such defects and Gefen is notified within two 2 years from the date of shipment Gefen will at its option repair or replace the equipment provided that the equipment has not been subjected to mechanical electrical or other abuse or modifications Equipment that fails under conditions other than those covered will be repaired at the current price of parts and labor in effect at the time of repair Such repairs are warranted for ninety 90 days from the day of reshipment to the Buyer This warranty is in lieu of all other warranties expressed or implied including without limitation any implied
10. t USB Cable A B 2 5V DC Power Supplies 1 Quick Start Guide SENDER UNIT PANEL LAYOUT Front Panel Back Panel SENDER UNIT PANEL DESCRIPTIONS Power Indicator LED tums bright blue when power is supplied Link Indicator This LED turns bright green when a valid ExtremeUSB link is established between the Sender Unit and Receiver Unit Host Indicator This LED turns bright green when the USB 400 FO system is properly enumerated on the host PC The LED blinks when in Suspend Mode Activity Indicator This LED turns bright amber indicating that data transmission is active between the Sender Unit and Receiver Unit The LED blinks intermittently with or without a USB device plugged in When the Sender Unit and Receiver Unit are in a Suspend Mode the LED is off Power port If the USB port on the host PC is not capable of delivering 500mA to the unit then connect the secondary included 5V power supply to this power receptacle USB Port Used to connect the Sender unit to the host computer Link Port Extension link Duplex LC fiber optic transceiver port RECEIVER UNIT PANEL LAYOUT Front Panel Back Panel RECEIVER UNIT PANEL DESCRIPTIONS USB Port 1 4 USB device input ports USB Indicator 1 4 This LED indicates when a USB device is connected to the Device Port Solid green when device is plugged in and active Off when device is in a suspend mode or Receiver unit is powered off Orange
11. the USB 400 FO Connect the USB 400 FO to computer 6 If the second device does not operate the USB 400 FO may be malfunctioning Contact Technical Support for assistance 7 If the second device does operate properly the first device may not be compatible with the USB 400 FO TROUBLESHOOTING THE USB 400 FO EXTENDER CAUSE SOLUTION PROBLEM USB device is attached to Receiver USB port but Receiver device LED is off Device LED is orange and units are no longer functioning LED Host and LINK LEDs on Sender Receiver units blink intermittently A USB device must have the appropriate driver installed on the computer operating system Overcurrent condition has occurred because USB device draws more power than can be supplied per USB specification 500 Firmware mismatch between the Sender and Receiver 12 1 Install the required USB device driver on the computer operating system prior to attaching the USB device to the Receiver unit Please see your USB device manufacturer s website for details 2 Consult your USB device documentation and power your USB device with the additional USB device manufacturer supplied power supply if available 1 Power cycle Receiver 1 Use a different Sender Receiver pair which have the same firmware revision 2 Upgrade the Sender Receiver firmware contact technical support for assistance SPECIFICATIONS USB Maximum Transfe
12. ver unit to the 5VDC power supply 6 In the Universal Serial Bus controllers section of Device Manager check that the USB 400 FO is recognized as a Generic USB Hub TROUBLESHOOTING THE USB 400 FO EXTENDER PROBLEM CAUSE SOLUTION USB 400 FO units were working but the Host LED on Sender Receiver units are suddenly blinking All LEDs on both the Sender unit and Receiver unit are on but the USB device does not operate correctly or is detected as an Unknown Device in the operating system The Receiver unit is in suspend mode The operating system may put the USB 400 FO in suspend mode when computer is put into Suspend Standby state or when no USB devices are attached The USB device is malfunctioning The computer does not recognize the USB device The application software for the device is not operating 1 Recover Resume the operating system from Suspend Standby mode see your operating system s documentation 2 Attach a USB device to the USB 400 FO 1 Disconnect the USB 400FO from the computer 2 Connect the USB device directly to the USB port on the computer 3 If the device does not operate properly consult the user documentation for the device 4 Update your system BIOS chipset or USB Host controller drivers from your System Mother board manufacturer s website 5 If device operates properly when directly connected to computer connect another device to
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