ProSafe NMS200 Network Management System v2
Contents
1. 000000 29 AlaniNS 204 4069046 00eGadeusnee Sake aa tore ecagad oe bwhGarees 29 Performance Management and Troubleshooting 29 MONHONS 4 544 509 442436 208 Aho oee G4 Hee SOOTSS Meh OHede ss 29 Dashboard VIEWS s o snns sho rsdade cde ata totes oboe ha os 30 ProSafe NMS200 Network Management System Appendix A Troubleshooting Index Before You Begin Requirements for installation and use This chapter provides an overview of the NETGEAR ProSafe NMS200 Network Management Software for managing your NETGEAR resources The following topics are discussed e Network Management e Compatible NETGEAR Devices e System Requirements e Update Your License Network Management The NMS200 Network Management Software provides a browser interface to discover configure and monitor your NETGEAR resources across your entire network Manage Y System Administrator sign Out NETGEAR Connect with Innovation Welcome Resources Storage Alarms Monitoring Discovery Network View Reports System Netgear Welcome D Signin Quick Navigation You are signed in as System Administrator yy Common Setup Tasks Description Status SMTP Configuration P Setup required Netrestore File Servers Pd Setup complete 5 Resource Discovery Hetrestore OS Images Setup required 7 2 Find your inventory and assets fast and e Link Discovery Discover the physical links and inter2. NETGEAR ProSafe NMS200 Network Management System v2 5 Quick Start Guide NETGEAR 2 Manage Y f amp GotoY System Administrator sian ou gt Connect with Innovation Welcome Resources Storage Alarms Monitoring Discovery Network View Reports System Quick Navigation Jr Common Setup Tasks Resource Discovery Find your inventory and assets fast and easy Link Discovery Discover the physical links and inter connections Backup Config Backup your resource configuration for quick recovery OS Image Upload Add new firmware images to the deploy repository Deploy OS Image Deploy a firmware image from the repository License Management View existing or Add new Licenses Colleagues 0 ProSafe NMS200 Network Management System ProSafe NMS200 Network Management System 2011 NETGEAR Inc All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by any means without the written permission of NETGEAR Inc Technical Support Thank you for choosing NETGEAR To register your product get the latest product updates get support online or for more information about the topics covered in this manual visit the Support website at http support netgear com Phone US amp Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear c
3. Consult your network administrator for this information Name Resolution The NMS200 Network Management Software server require resolution of device names to work correctly whether by host files or the Domain Name System DNS The application server cannot respond to hosts with IP addresses alone The application server might not even be in the same network and therefore the host would be unable to connect The NMS200 Network Management Software also supports installation only on the local file system Avoid installing to shared drives Update Your License If you have a limited license then the NMS200 Network Management Software by default limits the number of devices that can be managed through the software to five devices Go to www netgear com nms200 for more information about licenses 11 Software Installation and Licenses Get the NMS200 installed and running This chapter describes how to get the NMS200 Network Management Software installed and running along with how to manage your licenses and install software updates The following topics are discussed e Initial Installation and Startup e How to Manage Your Licenses e How to Install Software Updates Initial Installation and Startup Perform the following steps to install and start the NMS200 Network Management Software e Step 1 Get the NMS200 Network Management Software e Step 2 Select the Machine That Will Run the Software e Step 3 Install the NMS
4. 28 ProSafe NMS200 Network Management System Fault Management and Problem Diagnosis NMS200 lets you diagnose network problems with its Alarms viewer and lets you monitor performance with its Performance Management and Troubleshooting capabilities as described below The following briefly outlines these capabilities Alarms Alerts about network performance issues can include alarms about the following Excessive interface utilization Unexpectedly high CPU load Loss of available memory Slow response time Excessive interface errors When you receive an alarm you can take any of the following action on the alarm itself or the target of the alarm Assign User Acknowledge Alarm Unacknowledge Alarm Clear Alarm Show Performance Follow these steps to get started 1 2 3 Click Alarms gt Summary from the default screens In the Alarms portlet click on an Alarm of interest Right click on the selected alarm and then click Acknowledge Alarm to take ownership of the alarm Right click then click Assign User to select a user owner for the alarm Right click then click Clear Alarm to remove the alarm from list Click the plus in the upper right corner of the Alarms portlet to go into Expanded mode where you can view more details about an alarm Performance Management and Troubleshooting In addition to troubleshooting faults you can also monitor device performance with NMS200 Monitors Monitors display some cri
5. Protocol DHCP lease 13 ProSafe NMS200 Network Management System Note For trial purposes you can rely on a dynamic IP address assignment with a long lease but NETGEAR does not recommend this approach for production installations To obtain a fixed IP address consult with your network administrator or Windows help if you have questions Internet Protocol TCP IP Properties General You can get IP settings assigned automatically if your network supports need to ask your network administrator for this capability Otherwise you the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Use the following DNS server addresses Preferred DNS server Alternate DNS server Step C Install the Full NMS200 Software The full NMS200 Network Management Software contains both the application server and Web server Note This software is a Java application Virtual memory use increases when you install it This is normal If you monitor memory use over time it might appear that memory use is growing This is a normal function of Java s memory management gt To install and start the NMS200 software 1 Unzip decompress the NETGEAR w x y z zip file if you downloaded the application in zip format and close any applications that might interfere with this installation Otherwise insert the CD into the CD drive and open i
6. is disabled by default on Windows Server 2008 but is enabled on a Windows Server 2008 machine running Terminal Server e Microsoft Windows XP Professional with current patches applied including SP3 e Microsoft Windows Vista Business and above e Windows 7 Disable user access control if you are installing on Vista Windows Server 2008 or Windows 7 Also this application cannot coexist with other installations of Cygwin on the same Windows computer NETGEAR ProSafe NMS200 Network Management Software Supported Web Browsers e Internet Explorer v9 and above e Google Chrome v6 and above e Firefox v 3 6 and above e Safari v5 and above Hardware Recommendations The NMS200 Network Management Software contains an Application Server that runs continuously in the background The minimum hardware recommendations are e 2 8 GHz dual core CPU e 4G RAM 8G for 64 bit operating systems e 40G available disk space Device monitoring stops when you stop the application server or turn off its host machine Best practice is to install the application server to a host you do not turn off if you want constant monitoring of your devices Network Considerations The system the NMS200 Network Management Software is on is required to be connected to a network for the application to start successfully Fixed IP Address The NMS200 Network Management Software s application server is required to be installed on a host with a f
7. 200 Network Management Software e Step 4 Log In to the NMS200 as the admin User Step 1 Get the NMS200 Network Management Software The ProSafe NMS200 Network Management Syystem is downloadable at www netgear com nms200 and available on a CD the size of the image exceeds 500 MB This software is the fully functional version that includes a five device test capability with no expiration date Various license packs are available when you are ready to expand beyond this five device test capability Go to www netgear com nms200 for more information about licenses Step 2 Select the Machine That Will Run the Software The NMS200 Network Management Software contains an Application Server that runs continuously in the background The minimum hardware recommendations are e 2 8 GHz dual core CPU e 4G RAM 8G for 64 bit operating systems 12 ProSafe NMS200 Network Management System e 40G available disk space Device monitoring stops when you stop the application server or turn off its host machine Best practice is to install the application server to a host you do not turn off if you want constant monitoring of your devices For the operating system and hardware requirements to run the NMS200 Network Management Software see System Requirements on page 9 Step 3 Install the NMS200 Network Management Software Perform the following steps to install the NMS200 Network Management Software e Step A Disable or Remove Conflicting So
8. 8S 200 GSM7352S GSM7352S 200 XCM8806 XCM8810 XSM7224S GS748Tv3 GS748TP GS748TS GS748TPS GS752TS GS752TPS GS752TXS ReadyNAS Pro 4 ReadyNAS Pro 6 ReadyNAS NVX WNDAP350 WNDAP360 NETGEAR ProSafe NMS200 Network Management Software System Requirements System requirements vary depending how you use the application and the operational environment Because NETGEAR does not know your specific network and devices these recommendations are based on typical rather than definitive configurations Tip Base the minimum configuration of any system on its expected peak load Your installation should spend 95 percent of its time idle and 5 percent of its time trying to keep pace with the resource demands Table 4 Operating Environment Operation Requirement OS support Windows Server 2003 32 64 bit Windows Server 2008 32 64 bit Windows XP 32 bit Windows Vista 32 64 bit Windows 7 32 64 bit GUl based installation Automated single server deployment Windows Configurable installation location Default install directory path can be changed during installation process Management interface support SNMP v1 v2 v3 CLI Telnet SSH Supported Operating System Versions The following are supported operating system versions e Microsoft Windows Server 2003 Standard Enterprise and Web Server 2008 Enterprise Windows Terminal Server is not supported This option
9. also check users and click the Deactivate button above the listed users Your organization has a number of geographic locations and you plan to manage the network infrastructure for all these locations using RC7 Synergy You can define the geographic locations to which devices can be associated This will help you manage and view your network grouped by location or branches Tip To edit your own information as a signed in user simply click your login name in the upper right corner of the portal screen Portal gt Communities Add Communities with the following steps 1 Click Manage gt Control Panel and navigate to Portal gt Communities 2 Click the Add tab under the Communities heading at the top of the page 3 Enter the details of the new community Name Description 4 By clicking Actions to the right of any listed Community you can also select its membership permissions viewable pages and so on Tip To see a portlet in Expanded rather than Summary mode click in the upper right corner Discover Your Network Resources and Devices To begin managing resources in your network you must discover them to store their information in the application database This begins either with the Resource Discovery Quick Navigation button or the Discovery Profiles portlet Discovery profiles configure equipment discovery for NMS200 The summary view displays the Name Description Default the green check indicates the default prof
10. configured report template The report definition selects the resources to query and the reusable template selects which of the available attributes appear in the report If your want to automate month end reports NMS200 lets you schedule either recurring reports or a single scheduled occurrence With the correct permissions you can run Inventory Reports on demand or as scheduled You can use the Reports to troubleshoot and monitor performance and historical data that has been collected during the operation of the network Most users create reports about discovered resources with the included report templates To create a report with an existing template open the Reports portlet and right click a report listed there and select Execute Follow these steps 1 Click Reports in the portal and scroll down to find the Reports portlet 2 Click to select a Report of interest 3 Right click and then click Execute to run report 4 Report generation runs in the background When it is complete you a message appears in the Messages tab at the bottom left corner 5 Click Messages to open then click on the Report of interest and click View Details at the right end of entry to view completed report You can also automate report generation If you want to have a recurring report scheduling is the most convenient way to arrange it Automatically generated reports are archived and appear in the history snap panel of the expanded portlet
11. conng NETGEAR ProSafe NMS200 Network Management Software Discovery and Mapping Once initiated the NMS200 Network Management Software automatically discovers all NETGEAR compatible equipment interfaces and physical and logical connectivity across your network using various protocols and centralized credentials Table 1 Discovery and Mapping Capability Purpose Automated device discovery Includes top level components subcomponents interfaces and ports as applicable Automated link discovery Ethernet link discovery with LLDP Discovery protocol support LLDP support Discovery scheduling Ability to schedule discovery tasks at specified times and dates in the future Device resynchronization System resynchronization with your device inventory Device resynchronization scheduling Ability to schedule device resynchronization at a specified times and dates in the future SNMP MIB browser Includes an SNMP MIB browser to view the attributes of all MIBs ina device Configuration The NMS200 Network Management Software s configuration management capabilities let you automatically maintain back up restore and compare network device configurations Table 2 Configuration Capability Purpose Configuration file backup Back up device configuration file 1 1 and 1 many immediately or scheduled Configuration file restoration Restore d
12. defined or user defined actions notification or configuration operations Real time key performance metric collection and display for interfaces and ports of selected devices Active performance monitoring Device and interface monitoring historical data persistence thresholding and graphing Canned reports Pre defined reports for inventory availability and port status Compatible NETGEAR Devices The NMS200 Network Management Software is compatible with the following NETGEAR devices consult the Manage gt Show Versions screen for detailed information Managed Switches e FSM726 300 e FSM7226RS e FSM7250RS e FSM7326P FSM7328PS e FSM7328S FSM7352PS e FSM7352S e GSM5212P e GSM7212 e GSM7212F Smart Switches e FS726T e FS726TP e FS728TP e FS752TP e GS108T 200 e GS110T e GS110TP e GS510TP Storage Devices e ReadyNAS 4200 e ReadyNAS 3200 e ReadyNAS 3100 GSM7212P GSM7224 GSM7224 200 GSM7224P GSM7224R GSM7228PS GSM7248 GSM7248 200 GSM7248R GSM7252PS GS716T 200 GS724T 300 GS724TP GS724TS GS724TPS GS728TS GS728TPS e ReadyNAS 2100 e ReadyNAS Pro e ReadyNAS Pro 2 Wireless Access Points and Controllers e WC7520 e WMS5316 e WG102 e WG103 limited support for discovery and basic monitoring information e WG302 e WAG102 e WNAP210 e WNDAP320 NETGEAR ProSafe NMS200 Network Management Software GSM7312 GSM7324 GSM7328FS GSM7328S GSM732
13. e built in instant messaging is available to users in NMS200 in addition to such instant messaging Finally notice the Miscellaneous information that specifies Announcements to which this user subscribes Display Settings and Comments Once you have configured a user you can click the View All tab and use the Action gt menu to the right of the user listed in Portal gt Users on the Control Panel page to do the following Edit Re configure the selected user Permissions Manage the user s access to and control over various parts of the portal Manage Pages Configure the Public or Private pages for a user depending on the selected tab Possible actions here include changing the look and feel of pages for computers and mobile browsers adding pages and child pages and importing or exporting page configurations Notice that you can configure meta tags and javascript on these pages too 24 gt ProSafe NMS200 Network Management System Exports are in 1ar format and go to the download location configured in the browser you are using The export screen lets you select specific features and the date range of pages to export Tip If you want to set up several pages already configured elsewhere for another user or even for an entire community of users export those pages from their origin then Manage Pages from the Action menu for the user or community e Deactivate Retires a user configured on your system You can
14. ee eee eee 10 Network Considerations 2 5 scare sei s da tbe dba aog odd SAA ee 10 Update Your License 00000 c cee 11 Chapter 2 Software Installation and Licenses Initial Installation and Startup 0 00020 eee 12 Step 1 Get the NMS200 Network Management Software 12 Step 2 Select the Machine That Will Run the Software 12 Step 3 Install the NMS200 Network Management Software 13 Step 4 Log In to the NMS200 as the admin User 17 How to Manage Your Licenses 00 0000e eee eee 19 How to Install Software Updates 002000 e eee eee 20 Chapter 3 How to Use the NMS200 Common Setup Tasks at First time Sign in 0002000 23 Quick Navigation POmlet ioc 22 0040 ete Ses soe ede hee e eee nieki 23 Configure the NMS200 Groups and Locations 24 Portal gt USES negran atadiuw eheiendid 2 2eooGudiaadued bee bas 24 Portal gt Communes oras wn sie orn tard a diria aba aada 9 a a 25 Discover Your Network Resources and Devices 25 Discovery Profile Editor lt i c2c30c 2246 eeaderg4ad neha ges E ERa 26 Manage Your Network Resources and Devices 27 FPIPMPTP SENG s 4 4 o2 5 26at d d45 5 0e4o1 bo oR4t04b bo OG dade gods 27 Configuration File Backup Restore 2020000 eee 28 Create REPONS iida e Se dad e acdsee a oak ea eben 28 Fault Management and Problem Diagnosis
15. evice configuration file 1 1 immediately or scheduled Deployment can be to individual devices or to groups of devices See the User Manual for additional information Device firmware update Automated deployment of a selected version of firmware either immediately or scheduled Deployment can be to individual devices or to groups of the same device type See the User Manual for additional information Firmware pre load Pre load firmware versions into the application Configuration file comparison Compare color coded line adjusted text of two selected devices or stored files Device configuration Direct access cut through HTTP Telnet SSH NETGEAR ProSafe NMS200 Network Management Software Monitoring The NMS200 Network Management Software s built in monitors collect and analyze real time conditions and performance metrics for NETGEAR managed equipment The management platform also escalates any alarms that occur Table 3 Monitoring Capability Purpose Topology mapping Event monitoring Geographic and logical topology views including filtering SNMP trap reception with defined trap attribution severity and descriptions Alarm escalation Alarm generation based on pre defined event definitions Alarm propagation Alarm propagation to alarm viewer and topology views Alarm event actions Device performance key metrics Event alarm initiated pre
16. ftware if necessary e Step B Obtain a Fixed IP Address if necessary e Step C Install the Full NMS200 Software Step A Disable or Remove Conflicting Software if necessary Disable or remove conflicting software see the following table Table 5 Conflicting Software Software Action Cygwin The NMS200 Network Management Software cannot co exist with other installations of Cygwin on the same Windows computer e Do not install the NMS200 Network Management Software where Cygwin is already installed either separately or as part of another application e If Cygwin is already installed remove it before installing this application User access control Disable user access control if you are installing on Vista Windows Server 2008 or Windows 7 The installer might halt when pre existing bash sessions or CMD sessions are open Close all such sessions Also make sure your network and the devices on the network are set up correctly See Network Considerations on page 10 AN CAUTION Windows also installs Internet Information Services IIS formerly called Internet Information Server That installation does not turn IIS on by default Do not enable IIS on the host running NMS200 Step B Obtain a Fixed IP Address if necessary The NMS200 Network Management Software has an application server that is required to be installed on a host that has a fixed IP address or a permanently assigned Dynamic Host Control
17. he Device Naming Format how the device appears in lists once discovered whether to Manage by IP address or hostname and check whether to Resolve Hostnames ICMP Ping Device s Manage ICMP only Device s or Manage Unclassified Device s This last checkbox determines whether NMS200 attempts to manage devices that have no device driver installed Management may be possible but more limited than for devices with drivers installed provided this capability is one you have licensed Network 5 After you click Next the Network screen appears Network Type and Addresses Select the type of entry in the pick list IP Address es CIDR Address Hostname SNMP Broadcast Subnet Tip You can specify an IP Address range by separating the beginning and end with a dash For example 192 168 1 1 192 168 1 240 The tooltips in the data entry field describe what valid entries look like 6 Authentication You can create new or add existing authentications Notice that authentications appear with Edit Delete icons and Up Down arrows on their right The Edit icon opens the authentication editor Click the arrows to arrange the order in which credentials are tried top first Ordering only applies when two credentials are of the same type 26 ProSafe NMS200 Network Management System Inspect 7 Inspect This screen lets you preview the discovery profile s actions and access to devices If you clicked Next rather than Inspect at the bot
18. ile whether the profile is Scheduled and Next Execution Date for scheduled discovery 25 ProSafe NMS200 Network Management System gt Follow these steps to start discovering equipment on your network 1 2 Click Resource Discovery in Quick Navigation or right click the Discovery Profiles list and select New If you have previously exported profiles you can Import them You can also Export Selection or Export all profiles in this manager Open an existing profile to edit it After this beginning if you clicked Resource Discovery the Quick Discovery screen appears where you can enter device identifiers typically IP Address es and authentications then execute discovery The Quick Discovery screen can also discover the default Discovery profile if you have configured one already If you clicked New in the Discovery portlet the Discovery Profile Editor appears with a step by step set of screens to configure resource discovery as described below You can navigate through the Profile Editor by clicking the screen tab names at the top or by clicking the Next button at the bottom of the page Discovery Profile Editor Use this editor to configure discovery Baseline discovery is the initial discovery to compare to later discoveries Follow these steps to discover equipment on your network 3 General Parameters Set the Name Description and whether this profile is the baseline default 4 Profile Options Select t
19. ive devices Various license packs are available when you are ready to expand beyond this five device test default Go to www netgear com nms200 for more information about licenses Either restart the application server or wait up to 15 minutes before a license modification takes effect whenever you obtain licenses for more than the five device default gt To activate additional licenses 1 Purchase your additional license pack from NETGEAR a Go to www netgear com nms200 and click Buy netgear com Buy netgear com Follow the instructions b Go to www doradosoftware com netgear as directed for further instructions You receive your license file when you are done with this step 2 Click License Management on the Quick Navigation portlet License Management View existing or Add new Licenses 19 ProSafe NMS200 Network Management System The Register License portlet displays Register License select Fite Product Licenses Device Licenses Producta Edition Valid Event Management COMMON EZMediation ALL FileXferAPI COMMON Group Operations COMMON NetConfig COMMON Oware Standard Editi STANDARD Web Interface WEB o o o 2 9 a i 4 License Details IP User Netgear Netgear Netgear Netgear Netgear Netgear Netgear Version 7 0 7 0 7 0 7 0 7 0 7 0 7 0 3 Either restart the application server or wait up to 15 minutes for the license modification to be How to Insta
20. ixed IP address or a permanently assigned Dynamic Host Control Protocol DHCP lease The fixed IP address is required for the application server to communicate with the managed devices Tip For trial purposes you can rely on a dynamic IP address assignment with a long lease but NETGEAR does not recommend this approach for production installations Firewalls Firewalls or SNMP management programs using the same port on the same machine where NMS200 Network Management Software is installed can interfere with communication To deal with such barriers such as initial device configuration to accept management security measures or firewalls consult with your network administrator to ensure that the NMS200 Network Management Software has access to the devices you want to manage The following protocols are used by the NMS200 Network Management Software e HTTP S 10 NETGEAR ProSafe NMS200 Network Management Software e SNMP e TCP IP e UDP Multicast Authentication For successful discovery of the resources on your network the NMS200 Network Management Software requires authenticated management access to the device To get this access provide the correct SNMP community strings WMI login credentials and any other command line Telnet SSH or browser HTTP HTTPS authentication SNMP is required to be enabled if that is not the device s default Some devices require pre configuration to recognize this management software
21. ll Software Updates effective Best practice is to perform a complete backup of your system and NMS200 Network Management Software database before performing an upgrade 2 To install NMS200 Network Management Software updates 1 Download the new NMS200 Network Management Software Prepare your system a Back up your existing NMS200 Network Management Software database b Halt the NMS200 Network Management Software server c Export your NMS200 Network Management Software settings Installation always re seeds the settings If you have changed the default settings you might want to export these before proceeding d Set a Windows restore point Uninstall the existing NMS200 Network Management Software Go to Add Remove Programs in Windows Control Panel and uninstall it as you would any other Windows program Install the new NMS200 Network Management Software Restart the NMS200 Network Management Software server Restore your NMS200 Network Management Software configuration 20 ProSafe NMS200 Network Management System a Refer to the release notes for the procedure to rebuild the NMS200 Network Management Software database Some upgrades might require you to rebuild the database from scratch b If you have purchased additional NUS200 Network Management Software licenses refer to How to Manage Your Licenses on page 19 If your installation fails see setup log db_setup log or app_setup log in the desti
22. nation directory for the installation for messages that might help fix the failure 21 How to Use the NMS200 Keep your network running smoothly This chapter describes how to manage your network starting from the NMS200 Network Management Software main screen using the default settings amp Manage Y System Administrator Sign Out NETGEAR Connect with Innovation Welcome Resources Storage Alarms Monitoring Discovery Network View Reports System Netgear Welcome Sign In Quick Navigation You are signed in as System Administrator Jr Common Setup Tasks Description Status SMTP Configuration a Setup required Netrestore File Servers r A Setup complete 5 Resource Discovery D Hetrestore OS Images Setup required it e 2 i Find your inventory and assets fast and el Link Discovery Discover the physical links and inter conne The following topics are discussed e Common Setup Tasks at First time Sign in e Quick Navigation Portlet e Configure the NMS200 Groups and Locations e Discover Your Network Resources and Devices e Manage Your Network Resources and Devices e Fault Management and Problem Diagnosis e Performance Management and Troubleshooting 22 ProSafe NMS200 Network Management System Common Setup Tasks at First time Sign in This portlet appears on the first page after you sign in Common Setup Tasks x Description Status Action SMTP Configuration P Se
23. nnect with Innovation Welcome Resources Storage Alarms Monitoring Discovery Network View Reports System Hetgear Welcome 2 Sign In Quick Navigation You must be signed in to use this Screen Hame se Application netgear Password Remember Me Sign In Forgot Password Jr Common Setup Tasks 2 You must be signed in to use this Application 3 You will be asked to set up a password reminder query Click OK The main screen displays Manage NETGEAR Connect with Innovation System Administrator sign Out Welcome Resources Storage Alarms Monitoring Discovery Network View Reports System Netgear Welcome DP Signin S Quick Navigation You are signed in as System Administrator yy Common Setup Tasks Description Status u Setup required P Setup complete R Di esource Discove Netrestore OS Images F Setup required it y Find your inventory and assets fast and ef SMTP Configuration Netrestore File Servers Link Discovery Discover the physical links and inter conng Feedback E 4 Go to Chapter 3 How to Use the NMS200 to learn how to start managing your network 18 ProSafe NMS200 Network Management System How to Manage Your Licenses Note The ProSafe NMS200 Network Management System comes with a five device test capability that has no expiration date this default limits the number of devices that can be managed through the software to f
24. om app answers detail a_id 984 Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in the United States and or other countries Information is subject to change without notice Other brand and product names are registered trademarks or trademarks of their respective holders 2011 NETGEAR Inc All rights reserved Statement of Conditions To improve internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Revision History Publication Part Number Version Publish Date Comments 202 10727 05 v1 0 December 2011 First publication Contents Chapter 1 Before You Begin Network Management 1 2 2 50c4 0dea cede ee tea eben gota Cee ok 5 Discovery and Mapping s 02s nae nde a gaba tend iar Pian nesawe dea ac 6 COnNGUIAUON 40026 trenet ttt EERE AIE EENEN DERETTER A 6 MONTON e oae ragat RENAA AEREE ENEEIER eee ae 7 Compatible NETGEAR Devices aana aa 8 System Requirements 242254 choinkei adden hate aw whee ad heen 9 Supported Operating System Versions 22 00055 9 Supported Web Browsers 00000 2 eee eee eee eee 10 Hardware Recommendations 000 0c
25. ork Management Software product page is at www netgear com nms200 Consult this page for the latest product information e The NMS200 Network Management Software FAQs are at support netgear com app answers detail a_id 16861 Consult this page for the latest support information 31 Index A Alarms 29 Authentication 11 B Basic Network Considerations 10 C Configuration File Backup 28 D Dashboard Views 30 Discover Network Devices 25 Discovery 25 Discovery Profile Inspect 27 Network 26 Results 27 Discovery Profile Editor 26 DNS 11 F Firewalls 10 Fixed IP Address 10 FTP TFTP Server 27 G Getting Started 22 H Hardware System Requirements 9 Hardware recommendations 9 WS 13 Installation and Startup 14 Internet Information Services 13 L License 11 M Managed Resources 27 Minimum hardware 9 Monitors 29 N Name Resolution 11 Network Considerations 10 P Portal gt Communities 25 Portal gt Users 24 Problem Diagnosis Fault Management 29 Q Quick Start 22 R Recommended Operating System Versions 9 Reports 28 S Shared drive unsupported 11 System requirements 9 T technical support 2 trademarks 2 Troubleshooting Performance Management 29 U 32 ProSafe NMS200 Network Management System Updating Your License 11 33
26. ray turns green which might take several minutes you can access the application server with a Web browser Note The NMS200 Network Management Software also installs the Synergy Network Management Server icon g in the system tray Step 4 Log In to the NMS200 as the admin User The Server Monitor icon in the system tray indicates the application server s status e Red means that the application server is stopped e Yellow J means that the application server is starting or stopping e Green H means that the application server is running The application server monitors your devices even when you are not logged in to your machine Best practice is to install the application server to a host you do not turn off if you want constant monitoring of your devices When the Server Monitor icon jj in the system tray turns green you can access the application server with a Web browser gt Tostart and log in to the NMS200 1 Select Start gt All Programs gt NETGEAR gt NETGEAR ProSafe NMS200 gt NETGEAR ProSafe NMS200 to invoke the NMS200 Network Management Software All Programs gt ates EA X NETGEAR ProSafe NMS200 H E Server Monitor Q NETGEAR ProSafe Nm5200 Manager fy start C Cu fm NETGEAR gt Netwaiting gt Realync 17 ProSafe NMS200 Network Management System 2 On the next screen enter netgear for the Screen Name and netgear for the Password Click Sign In NETGEAR g Co
27. roSafe NMS200 Network Management System Confirm that your hardware meets the minimum system requirements and click Next Minimum System Requirements Dual core 2 8 Ghz 4GB RAM 32 Bit OS or 6GB RAM 64 Bit OS 40 GB available disk space Accept the license agreement after reading it otherwise you cannot proceed and click Next accept the terms of the license agreement C do not accept the terms ofthe license agreement Confirm or alter the installation path and click Next Directory Name C Program FilesiNETGEARINETGEAR ProSafe NMS200 Browse View the final confirmation of components to install and click Next NMS200 NETGEAR ProSafe Network Management Software will be installed in the following location C Program FilesiNETGEARINETGEAR ProSafe NMS200 with the following features Core Files Database Server Configuration Portal Application Server Configuration Mediation Server Configuration for a total size 2695 1 MB Observe the progress bar as files are copied for installation The database size typically defaults to 2 GB with unlimited expansion 16 ProSafe NMS200 Network Management System 8 Click Finish to complete the installation S NMS 200 NETGEAR ProSafe Network Management Software Setup NMS200 NETGEAR ProSafe Network Management Software installation has completed successfully 9 Reboot the machine When the Server Monitor icon 8 in the system t
28. tical performance metrics for devices on the network including 29 ProSafe NMS200 Network Management System e Network availability e Bandwidth capacity utilization e Buffer usage and errors e CPU and memory utilization e Interface errors and discards e Network latency e Node and interface status To get started using monitors follow these steps 1 Click Performance Management gt Summary and find the Resource Monitors portlet on that page 2 Hover the cursor over a Monitor of interest to see a tooltip of details about it 3 Click to select a Monitor of interest 4 Right click the selected monitor in the Resource Monitors portlet and then click Open to edit its details including enabling disabling it Dashboard Views With permissions you can view the performance data collected by the monitors in graphical and tabular form including e Excessive interface utilization e Unexpectedly high CPU load e Loss of available memory e Slow response time e Excessive interface errors gt To view this data follow these steps 1 Click Performance Management gt Summary and find the Top Problem Nodes portlet 2 Hover the cursor over a Device Interface of interest to see a tooltip of details about its status 3 Right click and select Show Key Metrics or Show Performance which opens a dashboard 30 Troubleshooting This appendix presents links to the NETGEAR site for more information e The NMS200 Netw
29. tom of the previous screen click Start Inspection in the top right corner of this screen to begin the inspection process that validates the device s credentials Notice that the Inspection Status fields at the bottom of the screen indicate the success or failure of Ping Hostname resolution and Authentications When authentications are unsuccessful you can click Previous to go to the Network screen and remove or edit them 8 Save Click Save to preserve the profile You can then right click it to select Execute and begin discovery If you select Execute from the profile editor NMS200 does not save the profile to execute later Results 9 Execute Click Execute to begin discovery and the message traffic between NMS200 and the device appears on the Results screen This is a standard Audit screen 10 A message Discovery Profile Execute is complete appears in the Messages at the bottom left of the status bar Tip You can also schedule discovery profiles to run periodically updating your NMS200 database with any network changes 11 The devices in your network now appear in the Manage Your Network Resources and Devices portlet and elsewhere in Topology for example Manage Your Network Resources and Devices The Managed Resource portlet displays all the devices you have discovered Right clicking a listed resource displays a menu with options NMS200 lets you manage device configurations Before you begin that management
30. ts associated directory Be aware of the following requirements when selecting user names for the installation e Install as a non root user with the permission to create directories in the selected installation target path Installing to a directory that requires root level access fails 14 ProSafe NMS200 Network Management System e Donotuse admin as the installing user account on your computer Doing so wipes out any pre configured admin permissions that come with the application see Step 4 Log In to the NMS200 as the admin User on page 17 2 Log in to your computer as an administrator type user that can install software and run win_install exe Do not install as a user named admin or as the root user _ Jowareapps NetViewFactory war e nvhelp war owmigration jar resbranding jar If you are installing over an earlier version of NMS200 you will be asked to backup your database The following screen displays lt 4 NMS200 NETGEAR ProSafe Network Management Software Setup DER Welcome to the InstallShield Wizard for NMS200 NETGEAR ProSafe Network Management Software To continue choose Next NMS200 NETGEAR ProSafe Network Management Software NETGEAR 2 5 NETGEAR Inc httpvwww netgear com Copyright 2010 2011 Dorado Software Inc and NETGEAR Inc Please stop or cancel all other applications while installing our product Cancel 3 To initiate installation click Next 15 P
31. tup edit required is Netrestore File P Setup edit Servers required The portlet reminds you of the following common tasks e SMTP Configuration This configures how NMS200 sends notification e mails e Netrestore File Servers See FTP TFTP Server on page 27 for the setup instructions A red flag appears with the Setup required message in the Status column when these are not configured Configuring them displays a green flag with the Setup complete message Click the edit link in the Action column to open editors for each of these Quick Navigation Portlet The Quick Navigation portlet lets you quickly click some links to basic tasks Quick Navigation og Resource Discovery Find your inventory and assets fast and ea Link Discovery Discover the physical links and inter conneq Backup Config Backup your resource configuration for quid recovery OS Image Upload Add new firmware images to the deploy repository Deploy OS Image Find your inventory and assets fast and ea License Management View existing or Add new Licenses e Resource Discovery Discover devices in your network See Discover Your Network Resources and Devices on page 25 23 ProSafe NMS200 Network Management System Link Discovery After you have discovered resources this discovers their connections Backup Config Files This lets you back up discovered devices configuration files Before you can
32. use this feature you must have servers configured as described in Manage Your Network Resources and Devices on page 27 OS Image Upload Upload firmware updates for devices Deploy OS Image This deploys firmware updates To deploy images you must have File Servers configured as described in Configuration File Backup Restore on page 28 License Management This lets you see and manage the licensed capabilities of NMS200 as described in How to Manage Your Licenses on page 19 Configure the NMS200 Groups and Locations As an Administrator you can configure Users Groups to identify support teams examples administration engineering and operations and users to identify roles of team members Portal gt Users gt Add users with the following steps 1 2 3 4 After you click Save notice that the right panel expands to include additional information Click Manage gt Control Panel gt Portal Users Click the Add tab under the Users heading at the top of the page Enter the details of the new user Name Job Title and so on Make sure you specify a Password Organizations Communities and Roles let you specify those for the new user After clicking the Portal gt Users item on the left click Actions gt Manage Pages to the right of the user to specify which pages this user will see You can also click Action gt Permissions to configure You can also specify contact information and Instant Messenger information Th
33. you must first configure an FTP TFTP Server to get or send such configurations from to devices After configuring the FTP TFTP Server you can do Configuration File Backup Restore described below FTP TFTP Server gt Follow these steps to configure a server 1 Click either the Common Setup Tasks at First time Sign in portal Netrestore File Servers link or right click and select New in the Configuration Management gt File Management page s the File Servers portlet 2 After entering all required details click Save to save new file server 3 Optionally click Test to validate the new file server 27 ProSafe NMS200 Network Management System Configuration File Backup Restore Provided you have permissions you can backup configuration file s for a single device or group of devices either on demand or as scheduled Follow these steps 1 In the default NMS200 screen layout go to Configuration Management gt Summary 2 Inthe Managed Resources portlet select click on a Managed Resource of interest 3 Right click on selected resource in the Managed Resources portlet and then click File Management gt Restore or Backup 4 Enter the information needed to create the backup or restoration 5 Optionally click Add Schedule to schedule the backup task 6 Click Execute to immediately do backup or Save to save the configured backup to run later Create Reports Reporting combines defined device targets with a pre
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