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MessageManager Desktop Client User Manual

1. Multimedia Message Composer s Pe eee pi eo Background color C White a Duration 20 000 sec bs Text Do you want to participate in our ADOPT A PET program Visit our site ww z000 com Do you want to participate in our ADOPT A PET program Visit our site Z000 com Original file size 133 Kb A x Visual C Documents and Settings alex Deskto B oe Audio Dy Total 183 Kb FSi Preview at pel nais red 1D Sony Ericsson P800 Figure 22 A completed MMS message To save the message please click I choose the location on your computer s hard drive Then you can edit it later or send to another recipient You d better remember the path for the file but if you lost it you can search the file by its extension MMS waning The multimedia components in your MMS message are NOT contained in the MMS file Visuals and audio files are stored separately and the MMS message has just the links to them If you delete or relocate the files the corresponding frames turn PLAIN TEXT ONLY To edit or resend the existing MMS Message click z button choose the message you would like to edit and make the changes To preview the whole MMS message please select the model of the phone you want to Preview at preview the message on For this use the drop down list Motorola 7720 xi and click the button to play the message Page 33 of 85 Message Mana
2. I need to send a message of more than 160 characters Can I do it As you may already know one Latin SMS message can be up to 160 characters and languages with alternative code tables like Arabic or Bulgarian can contain up to 70 characters The Message Manager can send longer messages up to 459 characters by splitting them into several ones Please note that this will increase the cost of your message 2 or 3 times However you can reduce the cost if you take advantage of the Squeeze and Stretch buttons Please be aware if your message is longer than 160 characters the following characters count double I am sending personalized and customized messages how is the number of characters counted The Message Manager counts the characters of the biggest entry in the personalization and customization data So don t forget to take into consideration the number of characters that will be imported using these features especially for bulk messages This way you will keep your message within the requested limit and reduce the cost Page 82 of 85 Message Manager End User Manual If I sent a message two days ago can I access it edit and re send it now If you have not saved it see chapters about creating SMS and MMS messages it is gone Next time you feel the message can be useful in future save it You can delete it any time if it does not prove necessary see Figure 8 When grabbing audio files I am
3. MESSAGE MANAGER Batelco Desktop Client Message Manager End User Manual version 2 92 April 25 2011 Po Ver Me Mobile eee Message Manager End User Manual Copyright Copyright 2001 2011 PowerMeMobile Co All rights reserved No part of this publication or any software included with it may be reproduced stored in a retrieval system or transmitted in any form or by any means including photocopying electronic mechanical recording or otherwise without the prior written permission of the copyright holder Trademarks and Registered Trademarks Products and product names mentioned in this document may be trademarks or registered trademarks of their respective owners Page 2 of 85 Message Manager End User Manual Message Manager End User manual DMN sete cee he aes ae eames tcc ate sans ea Araneae ca eccentric tee cetera 5 PRO OUI CANS MANUA sersa a TEA T AEE EA TE T E A A TE T 5 About te Message Mando or ariii e EAA EE EEEN 5 BISSE E AE terri E A E et E E A E E ee E 7 L OTITIS CATS Cast taraa yeaa cine sare A isaent vacates eadeneadanseeee 8 Ll The Message Manager mistallauOn ocsscct ct icosncus eect icecsesiyeel caeeeeiercareieeeieass 8 I 2 Launching the Message Manager the first time ccceccccccccccccceeceeeeeeeseeesseeeeeeeeeeeeeeees 8 3e Message Manager TINTS PEA C Cre esas ch cries ascot hate el ase naps tamed aged han eynioe Caetano neds 9 Ty Systemi Lay COMEX NENU ansieae
4. kA Edit contact T Delete contact Send Contact as VCARD Figure 42 The Contacts Context Menu Using this menu you can choose one of the following commands Add contact by copying create a contact on the basis of the existing contact As soon as you choose this command the Recipient Information window is shown It is now a new separate record in the database but its fields are already filled in with the information related to the selected contact Make the required changes to this information and save it as another contact Copy contact copy the contact to another group or subgroup As K D Please remember that with Copy contact function the program creates a separate entry with a different unique key Move contact move the contact to another group or subgroup Edit contact modify the details of the existing contact Delete contact remove the currently selected contact from the Phone Book Send contact as VCARD this is one of the advanced features of newer MM versions You can quickly share your contacts sending them in the widest accepted VCard format suitable for exchanging contact information However only Nokia and Sony Ericsson mobile phones are guaranteed to display VCard messages correctly other brands may lose all or part of the information Connect to DB when your company is using several MM workplaces and a single centralized PhoneBook stored on the company s Database Server you can use
5. 2 Clients 10000 Sent 89 Colleagues 100 5 H A B Show recursively E K Dis See now contacts 45 FirstName NickName LastName gt A Add subgroup FirstName LastName NickName i n Add contact NickName LastName Outbox Se BB Submit group to the server a ae Copy group Config 4 Move contacts f e g Move group rel 2 57 000 ax Ranana AON rei 2 92 UUC oe Delete group I RSS Figure 43 The Groups Context Menu The Group Subgroup context menu allows you to e Show recursively list all contacts of this group and subgroups included e Show contacts as change the way your contacts are presented onscreen e Add subgroup create a new subgroup in the selected group Ssubgroup e Add contact add a new contact to the selected group or subgroup Page 51 of 85 Message Manager End User Manual e Move contacts move all contacts from the selected group or subgroup to another group or subgroup e Move group move the whole group or subgroup to another group or subgroup e Rename group rename the selected group or subgroup e Delete group remove the selected group or subgroup IV 1 h Distribution list Using Distribution lists is an indispensable method of streamlining your marketing activities Your Administrator can compile a number of Distribution lists related to your marketing needs You can see them if you press the button highlighted in Figure 44 Ls Originator
6. Park View Phone Book amarais 2 Send To wy Ahmad Karadeian lt 97339777777 gt Q m a m Language English Flash ots Our presentation is 4 af Q Figure 44 The Distribution Lists button This invokes the Server Distribution Lists window where you can select up to 5 Distribution lists you need Figure 45 If you do not consider it necessary to send the message to all mobile numbers from the lists you can select Send to XX random numbers Page 52 of 85 Message Manager End User Manual Server Distribution Lists x Use this dialog to select Server Distribution List which recipients will receive your message Available lists SFTP_01 tatatg1151ata Wat teattatat C test_list_egyd_1a You can select up to 5 distribution lists for this mailing Selected list description teattatat Recipients in selected list 9 Total recipients selected 9 Sendto random number s Cancel Wf OK Figure 45 Selecting a Distribution list Press OK and the phone numbers from the Distribution List you selected appear in the send To field Figure 46 Ls SPER Phone Book Park View Send To oa 11 11 111 Total of 25 recipients Q Sent ty mi Language English Flash acta Our presentation is La Figure 46 The Send To field now has all the phone numbers from the Distribution List selected The price to send messages to the selected Distribution List
7. You can filter the phone book records using the criteria of phone number language name first and or last address as well as any combination of those Note that in the Phone and Name fields you must check the Begins or Contains option buttons Click the E button to apply the filter or the ance Reset button to stop any search Press the button if you want to clean up the chosen criteria and select different ones Supposing you want to find all the contacts whose provider is Bouygues Telecom France i e whose mobile numbers begin with 33 You enter the digits as shown in wf Eilter Figure 40 and press the button Page 48 of 85 Message Manager End User Manual Filter Phone begins 9649 contains Language Name begins contains First name Last name Address Figure 40 Contact search with the help of Filter function As soon as you press the Filter button the main Phone Book window opens automatically Now in the contact tree area you can see how many contacts in the groups and subgroups correspond to the chosen criteria and the Filter link is replaced with the red Filtered one If you want to see the contacts themselves click a lowest level subgroup where the contacts have been found Collapse All Expand All Filtered Collapse All Expand All Filtered Collapse All Expand All Filtered e JLocal contacts 3 4b Local contacts 3 Local con
8. 83 Clients 6 a s Import AddressBook b Sent 8 amp 5 Colleagues 0 5s Export AddressBook gt 85 Family 0 5 Friends 0 m ah Submit AddressBook tothe server gt Mayram Assani 9745111114 QY Replicate AddressBook Boutros Baardei 9745111111 F Mohammad Fadlan 9745111115 W Import Recipients List gt Haman Faleed 9745111112 3 E l Sayar Jassim 9745111113 42 Export Recipients List Figure 47 The Phone Book Tools options IV 2 a Export PhoneBook Recipients List To export your PhoneBook Recipients List click Tools Export AdressBook CSV File or Tools Export Recipients List CSV File Specify a convenient location and name for your file in the Save As dialog box For exporting your PhoneBook Recipients List the Message Manager Sven creates a cCSV Comma Separated Value file This format is probably D the most popular one for transferring data from one application to another because now the overwhelming majority of database systems are able to accept comma separated data You can read and edit this file by programs like MS Excel MS Access and many others and save it as usual just remember to keep CSV format The export facility is available for the users of the Corporate and Enterprise Editions ONLY Page 54 of 85 Message Manager End User Manual IV 2 b Import PhoneBook Recipients List The Import feature allows you to add contacts to your Phone Book or only to your current Recipients List fro
9. Phone Book option click the N icon For further details please refer to Chapter IV Managing your contacts with the Phone Book Ai In the phone numbers signs like 5 6 7V dots or spaces are permitted but others are not If you copy a telephone number from N somewhere you may have to edit it and remove the signs like or others Please also remember that comma is used to separate phone numbers in case of multiple recipients To send the message to more than one recipient simultaneously use the symbol to separate phone numbers in the Send to field However instead of typing the phone numbers manually you may also try our new feature that of compiling a multiple recipient list from the PhoneBook Chapter IV 1 PhoneBook Management The Message Manager can be your most powerful instrument of promotional activities because in the Enterprise edition you can send a message to up to 1 million receivers lll 1 c Defining the Language To define the language of the message please use the corresponding combo box English and Arabic languages are currently available the latter can be with Arabic or Latin numbers l 1 d Defining the Type of the SMS You may choose one of the following types by selecting the relevant box e Flash SMS they are usually used to inform the client about the immediate balance some providers do it after each connection The recipient will see the SMS instantly on his phone handse
10. dbf Remove Excel file Microsoft Excel Driver xls MS Access database Microsoft Access Driver mdb Configure SOL Server Retail buyers An ODBC User data source stores information about how to connect to the indicated data provider A User data source is only visible to you and can only be used on the current machine Cancel Apply Help Figure 64 The new list of User Data Source So both connection types must result in the new connection appearing in the Message Manager in the Data Source drop down menu Page 66 of 85 Message Manager End User Manual You can then see your newly created User Data Source in the Data Source drop down menu the Phone book database connection section the Configure form Figure 65 Batelco MessageManager MESSAGE MANAGER Enterprise Edition nnn Use this page to maintain your Phone book and to select recipients for your current message Messaging Contacts name or number to look up Recipients for the message _ Phone Book _ collapse A Expands 28 Local contacts 36 16 Colleagues 12 6 Customers 6 6 Family 4 8 Friends 2 6 Task Force 12 ee Server contacts 188 00000 90 dsds 98 ad Sent ca Inbox a Sanco Outbox x Distribution list 0 Es Configure ka o x me Amnesty says Arab uprising on knife edge Egypt extends Mubarak s detention Processing recipient list 6 recip
11. 7 c Mobile N mber Fo rtability SUDDONE cissie eni a 39 II 7 d Defining the period of the Message VAlidity ccccccccccccccccc cece eee e ee tetteeeeeeeeeeeees 39 LIT 7 e MMS FOSCMIOU SUDO OM riri e E EE E cass nah Gneeen mana es RR 40 IV Managing your contacts with the Phone Book ccccccccceccceceeeeeeeeeeeeeeeeees 40 IVI PhoneBook Management ecsociscnetveteccauses wil e A N E 40 IV 1 a How lo redec A NCW COMAC onien T E a 41 IV 1 b How to import a VCard into your Phone BOOK cccccccccc cece ccc c cece eee eeeeeeees 44 IVL Shared and private Phone BOOKS cissistssasccianvsccas ss iankscrnriuelats varcclauitina i aakimeeeuenas 44 IV 1 d SClCCLING recipients Tor MESSAGES accroire A be aen one 45 Page 3 of 85 Message Manager End User Manual IV 1 e OW TOGS COM T LOTUA S isa E brett dade oN eines aceibla tei brated eee Nees teist 46 IV 1f How to organize and share your contacts ccccccccecccceccccccccccceeeeeeeeee esas eee eeeeeeeeeees 50 IV 1 g How to organize groups ANA SUDQTOUDS ssissrorierdi rasoi i aia i as aaaaaes 51 TVET DIDUN ON ISI ersari eTa E R EE 32 V2 Advanced T00 Bcsi a a ater Aad ba cana dis 54 IV 2 a Export PhoneBook Recipients List ch dconssirassastectan connate eeicestekiawedeandiakesekaeieotennmueiekees 54 IV 2 b Import PhoneBook Recipients List o ooeesnnsnnneeeessssssnnnessssssrrreeesssssrrrrssens 55 IV 2 c DUDNI PNONEBOOK to the Server csiis aE EE TA IV 2 d Replic
12. Flash ae Our presentation isl ba Characters 90f 459allowed 1 msgs Speed Dial 1 Speed Dial3 Speed Dial4 Speed Dial 5 3 Clear y rga yria to halt firing on rallies Nato in new raid on Gaddafi base Fears for Bin Laden US Navy Seals 7 heip Successfully connected to RSS feed 2 n Outbox Configure a Coverage Figure 23 The button to start your recurrence settings When you press the button the form similar to many PIM organizers appears see Figure 24 with all possibilities to remind your recipients about the information you want Page 34 of 85 Message Manager End User Manual Recurrent Delivery Recurrent Pattern eee weweee Hourly Daily Weekly O Monthy Yearly eee we eeee Recurrevery 1 Days Range of recurrence Start Date 05 13 2011 Start Time 12 09 PM ee Repeat 2 occurences Til Date 05 20 2011 Time E 19 F Cancel Af Send Figure 24 The recurrence setting form with the calendar links IIl 7 Sending SMS or MMS Messages The Message Manager gives you three convenient choices for sending SMS MMS messages to their recipients through the Send button Speed Dial buttons or Managed campaign button Clicking the Send button is an ordinary way of sending messages The Speed Dial and Managed campaign buttons are more advanced features As If the number of your recipients for one message is around 50 0
13. Platform software complex in general and the Message Manager versions from 2 21 002 or higher If your recipient has moved to another GSM service provider and retained the mobile number you message will still be delivered for a nominal fee Before the delivery you get the following notification According to the current list of recipients we estimate that this message will require XX or more depending if some of your recipients have ported to a different network III 7 d Defining the period of the Message Validity Internet connection is not perfect at least not yet hence there may be problems with sending your messages In this case the Messaging Platform the whole software complex of which the Message Manager is a component makes several attempts to send your message with certain frequency If you think that your message validity is limited in time you can define in the Message Manager for how many hours the system is to try to send your message E Inbox Our presentation is 2 Language English E a7 Q Outbox a Ma Configure Characters 190f 459allowed 1 msgs Figure 30 Getting to the Defining Message Validity Period Press the button highlighted in Figure 30 and you get the window shown in Figure 31 Message Yalidity Period x Please specify the default validity period of your messages The validity period determines how long the message should be retried if it is not sent i
14. messages Thus in Figure 68 we press the Inquire Delivery Status and the Message Manager shows Status 6 Delivered The detailed enquiry allows you to find out the exact delivery status for every recipient of the message When you press the Inquire Delivery Details the following window appears Delivery Status Details Delivery status Delivered 9656093093 9657211205 9659006586 Sent 9657001019 Export to file Figure 69 Delivery Status Details window You can send this report to the external file by pressing the Export to file button Click the OK to close this window Note the Standard Edition of the Message Manager does not have the Inquire Delivery Details facility It is available on the Corporate and Enterprise Editions ONLY If the message was not delivered or you have any other reason to resend the message it is easy to do it To resend the message select it and click the Send message again button To delete the message select it and click the Delete from History button To clear the history contents please click the Clear History button You can get Account Statement information from this form by clicking the Request Account Statement button The web browser then opens and your Account Statement page Is loaded You can find out your current balance the history of Account refills and Account activity You can also refill your account here To do it click the Refill your Accou
15. 11 PM 5 Ti AT ied zzi paii cai h Daylight saving ime Note the campaign expires on the date time above even if the server cannot send the message to some of your recipients Using f we lt Notify me when the campaign is completed via email or sms to Settings above J GMT _ Local time Send notification via SMS hla Sse haha PM O Send notification via email DOE LIFETA Starting your campaign Note there can be up to five minute delay during busy times Sun Mon Tue Wed Thu Fri Sat Restricted time periods Shown in red 2 0 3 6 9 12 Vaan ak PA j T ATR OT Se A Teo Ti 8 9 a A 10 11 12 13 14 15 16 EEO ENT 17 18 19 20 21 22 23 LRT TA SE 24 25 26 27 28 29 W Time 06 12 PM Cancel 4 Send T a Figure 29 Heavy traffic periods are highlighted bright red for complete block out and light red for partial block out If you try to specify your delivery time within the blocked periods you get a warning notification so you are advised to set the delivery time outside the blocked periods Press the Send button to send the message and finish the Managed campaign dialog Page 38 of 85 Message Manager End User Manual Ill 7 c Mobile Number Portability support Mobile Number Portability MNP is an advanced feature which enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another This feature is fully supported in the Messaging
16. 5 13 2011 12 39 57 PM 5 13 2011 12 38 43 PM Pitten Park Z 5 13 2011 12 39 14 PM 5 13 2011 12 38 43 PM Pitten Park 5 43 2011 12 37 05 PM 5 13 2011 12 38 43 PM Ganri oO c R SA Receive Message Text S Reply aayze ee Add Sender to Phonebook aS Forward we MI Delete RSS BBC News Middle East Arab spring hope in the balance Egyp Help 3 message s were received from server s Figure 71 Inbox message list You may want to click Inbox Options for the beginning which brings you to a pretty self explanatory form see Figure 72 Page 72 of 85 Message Manager End User Manual Inbox Options T Check incoming messages automatically every 10 minutes Remove messages from server after receiving Remove messages from server as they are deleted in the Batelco bms A Retrieve complete message text content Premium 2 way Options SMS MMS Auto Reply with text Thank you for your reply Ye appreciate your opinion Forward message to phone number 9657000005 laos Forward messqage to Email address 3 Cancel Apply Figure 72 Setting Inbox options Here you can e Define how often your incoming messages are to be checked If you leave the box unchecked you have to click the Receive New Messages button every time you want to see the updated list e Specify whether you want your incoming messages to be removed
17. A E E TAA 11 CO UE AIO cease areas E E E E EROT 12 H N Sao NO e e Gace tou alia tae pote ban rea cee agence saaea Da ieuaetet eiaeoaaaes 15 HEL Creatine Mis Mess AG este siic cue nhu ceases ctl iananetie a 15 Hra Dehin MEOLA ON crossed sa desea tetsetl da cottrce E E E EE 16 UD Defining the Reep eni z n ana a a a a A 16 He DANE FCT ndo i E E ONO E 16 Wid Defining te LypeOf he SMS arsi AE E 16 IT l e Customizing the Text of the Message neeeeeeeneeennnnssssssssssenrrreeereensssssssssss 17 UIN SPVCVIEWING the MENICE n n E T A I T 20 IT 1 g Checking the cost ofthe INCSSO GC arsasccdasaisaitn eani AA S E E iS 20 Ldi SNEME Mesa p n E E EE 2d UE Creatine VC an IVC S 6a CS ts ati axsectectesnatiorartsancrananiuntitne EER 21 IILS Creatine Bookmark URL MeSsaces on EE E E E EOT 23 II 4 Creating a message from RSS 166 ic 0cte5 tet otvsandasreaaiate tah eacsba det odvesadiiausdintenvedeeeteles 25 Wo Creatine MMS NIC SSAC CS oerein eT N OOTA 27 IT 5 a Getting to the MMS COMPOSE sushi whe ier eae ee E T 28 IT 5 b Compiling MMS MeSSAGCS aan a AE E 30 WEG Creatine TeCurrent Mess AGES ereen EAE A EES 34 UZ Sending SM5 Or MMS Messages ic cccucsiacnnccccseneunteaietanivennaantiwnten ddvantarontehiadwvennantiaetanest 35 II 7 a Saving your time with Speed Dial buttons ccccccccccce cece eee eeeeteteeneneeeees 35 II 7 b Managing promotion campaigns with Message Mandget cccccccceeeeeeeeeeeceees 37 II
18. Book tina hanin a Send To 19737777777 Q mA ay Subject m SEB E BES BBEEBBSBEBEBEGERBEBSBEBEBESGS a MMS message is empty Click on the message area to add new frames Ls peed Dial 1 Ls peed Dial 2 Ls peed Dial 3 s peed Dial 4 Ls peed Dial 5 Managed campaign crear Send 3 Clear S RSS i GTBN The Best Solution Ever Help Figure 17 MMS Message Preparing Page As you see there are a lot of options common for SMS and MMS messaging You can skip the smaller print section if you remember the information from SMS messaging description The procedures to define the Originator and the Recipient are the same and you can also activate the Default Originator option by pressing the icon Page 28 of 85 Message Manager End User Manual You can choose a recipient from the Phone Book by clicking the S icon Select the Private box if you do not want this message to be shown on your detailed account statement To check the number of currency units required for sending the current message click the icon zi Save the message for future use by clicking the E icon You can also use the Speed Dial feature the same as for SMS sending see the first part of this chapter However unlike with SMS messages you must type the Subject of the message in corresponding field above the message box Your MMS message cannot be sent until you put some subject for it To begin composing an MMS mess
19. Figure 16 Page 26 of 85 Message Manager End User Manual amp Batelco MessageManager z MESSAGE MANAGER Parek Enterprise Edition wnt ae a Username ParkV Messaging SMS MMS Logout Li Originator l Park Vi Phone Book pitas haaa a send To Mohammad Fadlan lt 9745111115 gt a Panai ay Language English Flash Arab spring hope in the balance m Characters 330f 459alowed 1 msgs Speed Dial1 Speed Dial2 Speed Dial3 Speed Dial4 Speed Dials JE Managed campaign ign E Recurrence Hoea Clear A Send Erryroops will not shoot protesters Japan approves nuclear compensation scheme Amnesty says Ar 4 teip Successfully connected to RSS feed 2 Figure 16 RSS information is ready to be sent as an SMS message IIl 5 Creating MMS Messages Multimedia Messaging Service MMS is an easy way to send a multimedia message including pictures audio and video clips to mobile users You can send someone a picture of a person to meet him at the airport or show the way to drive to your office or share a promotional video clip with your potential customers MMS messages are also very suitable for birthday and anniversary congratulations The Message Manager allows you to create an MMS message of any complexity using both manual input and drag and drop facility Virtually any media file can be included into your MMS mes
20. Figure 54 see Figure 58 Create a New Data Source to SOL Server x This wizard will help you create an ODBC data source that you can use to connect to SOL Server What name do you want to use to refer to the data source Name Retail buyers How do you want to describe the data source Description Target audience for promotion materials Which SOL Server do you want to connect to toed e Figure 58 SQL server connection settings As a rule your Windows OS can find the available servers by itself and all you have to do is to choose from the list and press Next coming to Figure 59 Check the SQL Server authentication option button as you are going to work with a remote computer and provide the Login ID and Password Please contact your network Administrator for this information Page 63 of 85 Message Manager End User Manual Create a New Data Source to SOL Server 3 x How should SOL Server verify the authenticity of the login ID C With Windows NT authentication using the network login ID With SQL Server authentication using a login ID and password entered by the user To change the network library used to communicate with SQL Server click Client Configuration Client Configuration Connect to SQL Server to obtain default settings for the Iv A i additional configuration options Login ID DB User PRR ener Password ee ee Figure 59 Login ID and Passwo
21. MMS at the top of the form 1 7 Creating SMS Messages In the newest versions of the Message Manager 2 14 001 or higher you are able not only send usual plain text in the SMS mode but also send contact information in the form of VCard see Chapter IV 1 f How to organize and share your contacts a file format standard for personal data interchange specifically electronic business cards Creating and sending VCards is described in Chapter III 2 Creating VCard Messages You can also send URL addresses to your recipients as described in Chapter Ill 3 Page 15 of 85 Message Manager End User Manual Creating Bookmark URL Messages It is also possible to share RSS information with your recipients see Chapter IIl 4 Creating a message from RSS feed ll 1 a Defining the Originator To start composing your message define the Originator which serves as the signature for your messages You can choose the Originator from the drop down list If you use the Corporate or Enterprise Edition of the Message Manager you have the Default Originator option Please select the Originator and press the home looking l icon to the right of the field to make it default This Originator will then be used for any new message you create l11 1 b Defining the Recipient To define the recipient of the message you can either type recipient s phone number directly into the Sent to field or choose the recipient from the Phone Book To use the
22. Manager country database Remove the dot you have to do it in the source file and repeat the Import procedure again and Mr Wadih Khairallah will find his country again Select Check for duplicates while importing if you do not want the Message Manager to import the contacts that already exist in your Phone Book Select First row contains the field labels and should be ignored during the import if this option is relevant to the data fields you have If you do not need the contacts for future use you can also mark the appropriate box and import the data only into your current Distribution List The procedure of importing PhoneBook Recipients List from other types of files is just as easy as importing from CSV file IV 2 c Submit PhoneBook to the Server This facility is available for the users of all editions provided that the user is subscribed to the broadcast service with the Operator Broadcast facility allows customers to send SMS messages from their mobile phones to multiple recipients using a simple short code The users subscribed to this service have to submit their Message Manager Phonebook to the server Currently the subscriber can have up to five short codes which means 5 different groups of recipients Page 57 of 85 Message Manager End User Manual aani e Your operator or distributor must switch this function on before you can submit your phonebooks to the Server After the permission is granted yo
23. asked to choose between AMR and AAC formats What is the difference Both are lossy formats AMR is noticeably smaller than AAC but AAC gives much better playback quality However not every mobile phone model supports the AAC format Can I use different signatures for different users Yes you can have several signatures or originators for your messages and you can choose them from the Originator drop down menu in the Messaging form Contact your Operator or Distributor to arrange the list of originators available for you I am sending deferred delivery messages to recipients in several countries how is the sending time defined Kindly note that the time zone shown in the deferred delivery window is the time zone of the first number in the list so just make sure to either arrange the numbers to your convenience or split them How can I use the Message Manager on the go With the latest Message Manager version you can also send messages from a dedicated mobile phone number using the Message Manager as an intermediary to up to five different groups of recipients Any client can have up to five virtual telephone numbers or shortcodes When a Message Manager user sends a message to one of their shortcodes the message is automatically relayed to all the contacts from the PhoneBook which the client previously submitted to the server and linked to the shortcode The procedure is described in Chapter IV 2 c Submit PhoneBook to the Serve
24. box if you want the application to store your password in its configuration so that you do not need to log in every time you restart your computer Page 12 of 85 Message Manager End User Manual me Please note that storing your password in your computer is not secure especially if you share your computer with other users Click the Login now button The Personal Information pop up window Figure 4 then appears Personal information n 7 This information is collected for statistical purposes Your details will be kept in strictest confidence Your details First name Abdal Lastname Bakir Company Park View Occupation Travel Tourism ka E mail address bakir parkview com Country Bahrain ka Mobile number Figure 4 The Personal Information form Shake hands with the provider by filling in your personal details This information is collected for statistical purposes only As soon as you logout your personal details are encrypted and become unavailable for other users of your computer To save your Personal Information click OK The Message Manager is now ready to use To return to the configuration form without saving your personal details press the Cancel Please note that the Message Manager server may refuse to log you in if you do not provide your personal information If you would like to modify your Personal Information later click the iia Personal info button in the low
25. chapter stands alone giving you quick and easy answers to particular questions and step by step instructions for specific tasks You can find the necessary information in the Contents chapters for immediate help in most typical situations But we are reasonable enough not to boast that in our manual we predicted all possible questions in any situation for all our most respected users That is why we would greatly appreciate any of your comments critique especially You can always send them to us if you right click the Message Manager icon in the System Tray and choose the Feedback button Your Message Manager is also a highly customizable tool and your Operator system administrator can change the options available and the outer look according to your needs as a client and the Operator s needs as the provider Hence the screenshots in this manual may insignificantly differ from what you have onscreen Also because of our ongoing efforts to improve the Message Manager performance the screenshot can show previous version numbers of the software In this case the new version has higher productivity and stability but the functionality remains the same Please note that the availability of certain MM features is subject to the conditions of your contract with your Operator PG This icon signals technical stuff that you may find informative and K interesting but isn t essential for the Message Manager everyday use 4 Feel free to skip over th
26. following e Facebook Message Manager a web based application for Facebook e Firefox Message Manager a toolbar for Mozilla Firefox Page 6 of 85 Message Manager End User Manual e Internet Explorer Message Manager a toolbar for Internet Explorer e Lotus Message Manager a plugin for Lotus Notes e Message Manager a standalone client software e MSN Bot Message Manager a plugin for Windows Live Messenger e Outlook Express Message Manager a plugin for MS Outlook Express e Outlook Message Manager a plugin for MS Outlook e WAP Message Manager a wap based application for mobile phones e Web Message Manager a standalone web based application You can get more information on the software clients at www powermemobile com Disclaimer PowerMeMobile Co makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further PowerMeMobile Co reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes While every reasonable precaution has been taken in the preparation of this document neither PowerMeMobile Co nor its development team assumes responsibility for typos errors or omissions or for damages resulting from the use of the information contained herein The software appli
27. for your VCard message is similar to the same operations for a regular SMS message Page 22 of 85 Message Manager End User Manual 4 h En _ MESSAGE MANAGER Batek gt Enterprise Edition Ab Username ParkV Sete sms MMS _ Messaging j Originator Park View Send To 9737777777 Language English Flash S75 D Message with Contact Information VCARD 420f 459allowed 1 msgs a M y a a GTBN The Best Solution Ever gt Figure 11 The VCard interface However please be aware that VCards sent by SMS are guaranteed to be displayed correctly on Nokia and Sony Ericsson handsets Other handsets may have minor problems in displaying VCards or just may be unable to display them IIl 3 Creating Bookmark URL Messages If you want to distribute information about some URL bookmarks which you think may be useful for your recipients you can do it quickly and easily with the URL template when in the Messaging form SMS mode Right click the text field and a context menu appears see Figure 12 Page 23 of 85 Message Manager End User Manual Batelco MessageManager MESSAGE MANAGER Batelco Enterprise Edition win f Username ParkV rr SMS MMS toons Ls Originator Park View Send To 9737777777 Q x Language English Flash PEER 2 D insert Smiley b Q amp Per
28. from the Operator server after they are received or after they are deleted in your MM e Set Autoresponse for MMS and SMS messages the feature availability depends on your Operator server settings Note that if you select Forward message to phone number you can access your Phonebook and choose a contact number there by clicking the button on the right of the corresponding field You can also choose to retrieve complete text content of the messages but it may mean a lot of unnecessary Internet traffic expenditures It is more advisable to highlight the necessary message in the list and then click Receive Message Text After that the message text content appears in the Current Message field You can also delete or forward the message reply to it or add the sender number to the Phonebook note the corresponding buttons for this If you need the message to be used for external needs you can export its content with the help of the Export Selected button Page 73 of 85 Message Manager End User Manual lf you point your mouse to the message icon in the Status column a ScreenTip notification shows you the message status Read Exported Replied Forwarded etc Please note that your Operator may charge you for sending the autoresponses and for forwarding from your Inbox Vi 7 Analyzing Inbox messages for opinion polls Besides simple managing incoming messages your Inbox can become a powerful instrument for analyzing th
29. is also indicated There are two types of Distribution Lists restricted and unrestricted If the List is restricted you can see only the Distribution List name no phone numbers its description and number of recipients in the list In the History view the detailed statistics is not available for separate numbers you get only a general notification like Msg XXXX sent to list YYYY delivered successfully to AAA recipients failed to deliver to BBB recipients If the Distribution List is restricted only its title is shown in the Send to field Page 53 of 85 Message Manager End User Manual If you want to remove the Distribution List selected just go to the Phone Book section There you can see the Distribution List in the Recipients selected field on the right You can remove it from there just like any contact selected Distribution List i e for as many messages as there are garni e Please remember that you are charged for every message sent to the rN recipients in the list IV 2 Advanced Tools The Message Manager allows you to submit the Phone Book Address Book to the server export and import the Phone Book and the Recipient List to from external files i Tools and databases To use these facilities please click the button The following menu is displayed E New x Add Phone Book Collapse All Expand All Filter 0 recipient s selected Local contacts 6 ir rv
30. this feature to connect to this centralized PhoneBook and use it from any computer running the Message Manager across the company You must supply valid access credentials to establish the connection Page 50 of 85 Message Manager End User Manual If you need to make changes to several contacts at once please select contacts right click them and use the context menu To select several contacts press CTRL and click necessary contacts If the contacts are consecutive select the first item hold the Shift key pressed and then press the Up or Down Arrow key IV 1 g How to organize groups and subgroups Contacts in the Phone Book can be organized into multi level groups and subgroups The following groups are created automatically when you install the Message Manager Clients Colleagues Family and Friends You can delete these groups create new ones and apply many other operations to your groups All these operations are performed through the context menu To open it simply right click the name of the Group or the Subgroup Batelco MessageManager MESSAGE MANAGER Batec Enterprise Edition nn ff Use this page to maintain your Phone book and to select recipients for your current message Messaging Contacts name or number to look up Recipients for the message l new Fad Phone Book Collapse All Expand All Filter 0 recipient s selected 43 Local contacts 11000 Tools
31. to uninstall the program evoke the standard uninstalling procedure through Start Control Panel Add or Remove Programs Please keep a copy of your installation file in a secure place in order to reinstall the Message Manager when you need it again Page 8 of 85 Message Manager End User Manual L3 Message Manager interface For your convenience all windows of the Message Manager application are uniform in their structure Every window contains 4 sections the toolbar left side the main section centre the Operator s banner section top and the status bar bottom of the form Batelco MessageManager MESSAGE MANAGER Authentication Customer ID Username Password Messaging 4 Park V ES Remember password Re Change Password Eo Login now Phone Book Phone book database connection available in ENTERPRISE edition only Connect to the PhoneBook database at startup not connected r l e ic or Sens SC iba eo P Start Batelco MessageManager automatically on Windo P Backup Restore data Configure Local PhoneBook is private for me only _Backup Restore data 2 Check for updates im Proxy settings iai Personal info Other options Coverage Figure 1 The full view of the Message Manager and its 4 sections The main section view depends on what button from the ToolBar is pressed see for example Figure 3 Please be aware that the Your B
32. 00 or more K Ss yes your Message Manager can handle it so big then the Message D Manager Platform service sends the messages in portions Please note that there may be 3 5 min intervals between the portions IIl 7 a Saving your time with Speed Dial buttons If there are some favorite recipients to whom you send messages very frequently you can set Speed Dial buttons for them The Speed Dial buttons allow you to send messages to the predefined addresses with just one click To configure the buttons settings click the icon The following form then appears Page 35 of 85 Message Manager End User Manual speed Dial configuration Speed Dial buttons allow you to send SMS message to the predefined address with just one mouse click Please define your Speed Dial buttons Button label Mobile number Speed Dial 1 9659999991 Speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 Figure 25 Speed Dial Configuration form Fill in the form by specifying the Label of the Speed Dial button and the recipient s Mobile number You can type the phone number directly in the entry box or press the 3 dots button next to the Mobile number entry box and choose the number from the Message Manager Phone Book Instead of the Mobile number you can also enter the recipient s email address to be used to send MMS messages see Chapter Ill 7 e MMS to email support E x peed Dial configuration Speed Dial buttons allo
33. For postpaid customers the same section shows the number of remaining SMS and MMS messages Batelco MessageManager MESSAGE MANAGER Bateko Enterprise Edition Your SMS balance 2479 00 Usemame Parky Your MMS balance 100000 00 eee weenee SMS MMS Expires on 2 10 2011 Logout ewe wenee a a Messaging Figure 77 Checking your balance Please note that every number in the Balance section is a link Upon clicking that link your browser opens as a small pop up window under the credit figure showing all the active packages sorted the same way as they are to be used In order to refill your account contact your GSM provider Many providers allow you to do it on line by a credit card You can also buy the Messaging Platform services by sending SMS message with the word buy followed by the ID of the package you need The message is sent from your mobile phone to a designated shortcode and in this case the money is taken from your balance in your mobile Operator system The designated shortcode and the list of the packages available to you can be obtained from your Operator Page 80 of 85 Message Manager End User Manual Outro RSS news feed While RSS service is not directly related to immediate functions of the Message Manager it is still an important part of business communication for many companies If you Click the red RSS button in the bottom left corner of the form RSS R
34. Use the Personalization Feature in the Message context menu and choose Insert Recipient s Full Name with Title The Message Manager then inserts the individual recipient names and titles into the message text automatically Now click the Message Preview icon A You will see the following two messages Happy birthday Mr Smith Many happy returns of the day and Happy birthday Ms Ross Many happy returns of the day Add a comma after birthday and you are done Note that instead of writing separate messages to each of two or two thousand recipients you write only one message and the necessary personalizing information is taken from the Phone Book for you Insert Custom Tag This feature is even more sophisticated as it can use the data fields imported into the Message Manager from the external sources While messaging custom tags are used to provide large numbers of clients with some individually prepared information Let us give you another example Supposing you want to inform your clients about their current account balance First of all create an external file or database CSV MS Excel MS Access SQL Server Oracle DB containing the necessary information the name phone number and current account balance of every client Here is an example of what your CSV file might look like Customer Name Phone Number Balance Mr Ahmad 9659666666 20 Ms Adel 9659777777 35 Then import this file into the Message Manage
35. activate this facility When the option is on the Message Manager will display a reminder dialog box on the birthday date Page 43 of 85 Message Manager End User Manual of this person So you will not forget to send congratulations to your partners and clients e Setup Actions o SMS Birthday Congratulation Click this button to set up automatic SMS congratulations directly to your chosen recipient o SMS reminder for myself Click this button if you want to receive a reminder about your contacts birthdays via SMS to your own mobile phone Finally go to the Groups section and choose the group to which a new contact must FE New group belong To create a new group for the contact click the button Click the OK to finish and return to the Phone Book form Note in the Standard Edition the size of the Local Phone Book is limited to 200 contacts The Corporate and Enterprise Editions Local Phone Books can store up to 2 100 000 contacts IV 1 b How to import a VCard into your Phone Book In contemporary business environment people often exchange personal contact information in the form of electronic business cards so you may receive electronic business cards by e mail or ICQ The Message Manager gives you an instrument to immediately include the business contact information into your Phone Book The standard file format used for electronic business cards is vcard or vcf To instantly import a VCard into your Phone Book j
36. age please click the a button or just click the message area the film looking one The Multimedia Message Composer form see Figure 18 then appears Multimedia Message Composer lier Background color Ota Duration 20 000 o SEC Text _ A x aas Ele Audio p Ba K Total 321 bytes komi ai a Ba ses LE ERE RR RRR ERERERmEERBEREREERESEREEREEREEREEREREBREEEREREEREERE SE E 1 Figure 18 The Multimedia Message Composer form and the first button to press Please confirm availability of this service from your Operator Page 29 of 85 Message Manager End User Manual I11 5 b Compiling MMS messages a To start compiling an MMS message press the button Now you can e add pictures and video by pressing the B button or by dragging and dropping the file into the frame e insert text by typing it in the Text area or you can click K button to insert the text from an existing txt file e add audio the D button the drag and drop option is also available for this e change the color of the background If for your MMS message you need to grab video from your web camera or a DVD disc A D or include a screenshot press the bo button The Po button does the same for audio media ren The supported image formats are Image bmp gif tif tiff png joeg jog womp D Video 3gp avi mpg mpeg mp4 wmv mov rm vob Audio wav mp3 amr
37. alance line is present only for prepaid customers As shown in Figure 3 the current user can send both SMS and MMS messages hence both Your SMS Balance and Your MMS Balance lines on top are present There may be other insignificant differences between the screenshots and the MM version you have installed The ToolBar is the control panel of the program and is located on the left side of the main window The buttons are used to switch between the Message Manager interface pages which are shown in the center a kind of a work bench of the software o Messaging This button opens the main messaging page which allows you to create or modify your SMS MMS messages set the recipients define message templates calculate message cost etc Please confirm availability of this service from your Operator Page 9 of 85 Message Manager End User Manual o Phone Book The Message Manager provides a sophisticated phone book facility enabling users to handle up to 2 100 000 contacts in the Corporate and Enterprise Editions of the software Phone book search import export and editing tools are available in this section o Sent All messages which you previously sent are kept here Search tools and message status enquiry are available in this section o Inbox All messages which have been sent to you are kept here You can read them here reply to them if necessary and export the messages for external use o Outbox In this sectio
38. andard SMS can contain up to 160 characters if you use basic Sica s Latin letters and numbers and punctuation a good example is the J Page 19 of 85 Message Manager End User Manual English language set If you use Arabic characters or any other additional code table symbols the number is reduced to 70 However the Message Manager is capable of splitting a longer message and send it as several consecutive SMS messages Ill 1 f Previewing the Message To preview the created message please click A icon The SMS Message Text Preview shows the message exactly as it appears on the recipient s phone display This tool is especially useful to check the messages which employ the Personalization features SMS Message text preview a Recipient 1 of 1 9737777777 Dear Our presentation is Batelco gali Figure 7 The SMS Message Text Preview page Knowing how busy you may be the Message Manager again reminds you about how many recipients you chose for the current message as well as the recipients phone numbers At the bottom drop down list you can choose the recipient s phone model If the message is sent to more than one recipient the red arrows gt are available at the top corners to scroll between the recipients lIl 1 g Checking the cost of the message To help you keep track of your expenses the l icon displays how many currency units are required for sending the current message You can immedia
39. ate your PhoneBook to the Servet ccccccccccccccccccccccccccccseeeeeeeeeeeeeeeeeseeeeeeeees 58 IV 3 PhoneBook database connection Enterprise edition Only ccccccceceeeeeeeeeeeeeees 58 IV 3 a GONMCCUIGE to a database Jile sirsenis a a alaae Rites 59 IV 3 b CONNCCHING todUatabase Server arinnar A tea rae en eel gers as aatahe ta 62 V REVIEWING your Sent MESSAGES ccssoscssaterconconverssensocuaseaesneacoatenconsasedhencteadienneutee 69 VI Handling and analyzing Inbox messages cc eeeecccccceeceeseeeeeecceeeaaaeeeeeeeeees 72 VII Analyzing Inbox messages for opinion polls 00 0 ceseeeeeeeeeeeeeeeeeceeeeeeeeeeeeeaaaas 74 VII Managing messages to be sent from the Outbox 0 2 0 ccccccccccceceeseeeeeeeeeeees 76 VIM Wpdatine y Our Gover emaus sntwedsatidaaadsnenessentesinadoveses 78 IX AGING MONEY LO VOUT ACCOUMNE ss scccec iain E N DRE 80 AT aot artnet bn cect eset E E E emcees A E E 8 RSS MEWS Cox 8 aie ered ee re E re UN ar ne eee ee et eee 81 GU OM GUT Ten SS oars ss sees ce neh heer oer concede eh ety i ees eed ae sem 8l Fregen V ASK CC QUESOS caian a a a ee 82 TT OUDIE SHO OUIO oren a T T T T ee 83 Page 4 of 85 Message Manager End User Manual Intro About this manual This manual is to conveniently assist you with how to install the software tune it to your business requirements and operate it conveniently and efficiently We organized the manual as a reference and a small study guide so that each
40. ation Microsoft SQL Server ODBC Driver Version 03 81 9030 Data Source Name Retail buyers Data Source Description Target audience for promotion materials Translate Character Data No Log Long Running Queries No Log Driver Statistics No Use Integrated Security No Use Regional Settings No Prepared Statements Option Drop temporary procedures on disconnect Use Failover Server No Use ANS Quoted Identifiers Yes Use ANSI Null Paddings and Warnings Yes Data Encryption No ba Ok Cancel Figure 62 The connection settings confirmation Press the Test Data Source button and you must get Figure 63 indicating that the tests have been completed successfully Page 65 of 85 Message Manager End User Manual SQL Server ODBC Data Source Test xi Test Results Microsoft SQL Server ODBC Driver Version 03 81 9030 Running connectivity tests Attempting connection Connection established Verifying option settings Disconnecting from server TESTS COMPLETED SUCCESSFULLY Figure 63 Test result window The final outcome of your actions must be two types of data sources Bulk buyers and Retail buyers in the User Data Source list See Figure 64 LODBC Data Source Administrator User DSN System DSN File DSN Drivers Tracing Connection Pooling About User Data Sources Add Bulk buyers Microsoft Access Driver mdb dBASE file Microsoft dBase Driver
41. cation described in this manual is intended exclusively for clients who acquired it legally and are bound by the appropriate License Agreement Any unauthorized copying and distribution of this software application is an infringement of the copyright law and can be severely prosecuted Under no circumstances the Company which provides the client with this software application bears any responsibility for losses or damages which the client may incur as a result of using the described software application neither it bears any responsibility for losses or damages which a third party may incur as a result of the client using the application All personal and geographical names and other proper names as well as phone numbers used in this manual are completely fictitious any references to real persons or organizations are strictly accidental Page 7 of 85 Message Manager End User Manual I Getting started 1 1 The Message Manager installation The procedure is a standard one just like for any professionally developed Windows application Run the installation file setup exe and follow the instructions from the screen Please remember that in order to use the Message Manager you must also perform Authentication and configure it see Chapter Il Configuration If you are upgrading your Message Manager you do not have to uninstall the previous version Also the software product from PowerMeMobile takes complete care about your old contacts
42. contains the field labels and should be ignored during the import Cancel y Import Figure 48 Import from CSV Dialog Box If you look at the column headings and their contents in Figure 48 you may see that the data fields of the external database do not correspond to the data fields provided by the Message Manager Phone Book In order to import the contacts into the Phone Book properly it is necessary to adjust the fields Select the separator that gives you the best view of the data fields taken from the external database Space Tab Comma Semicolon Pipe Character Then select the title for each column the highlighted field in Figure 48 so that the Message Manager can place these data in the right field of the Recipient Information form see Figure 33 The Message Manager does its best to properly recognize the fields but anyway it cannot predict all the versatility of human inventiveness so it needs your valuable help gt Use the red arrow to move from column to column Choose Ignore this field from the list to stop importing this column If you are importing a Recipient List you can also choose Custom field for some of the columns if you are going to use the Insert Custom Tag option for writing messages in the Message Manager more information about this option is given in Chapter Ill 1 Creating SMS Messages Page 56 of 85 Message Manager End User Manual import data In order to pe
43. database and data files converting them for your new version The old database is also backed up to eliminate any risk of data loss and make you feel secure In case your computer does not let you install the program switch to aani N To install the Message Manager you must have Administrator privileges Administrator account or contact your system administrator I 2 Launching the Message Manager the first time When you launch the Message Manager by double clicking its icon on the Windows Desktop or by choosing the Message Manager shortcut from the Windows Start menu the first thing you see is the main window of the Message Manager The Message Manager Icon Bud also appears in the System Tray By default the starting Message Manager shows you a Tip of the Day to kindly remind you of its many features To hide the Message Manager click the X button in the top right corner of the Window Title Note that by pressing the X button you do not actually quit the program but just minimize the Message Manager main window not in the Windows Taskbar To restore the program full view please double click the icon in the System Tray located near your Windows system clock 2 2 2 The Message Manager displays its icon in the System Tray ONLY To close the Message Manager completely please use the System Tray context menu see Chapter 1 4 System tray context menu which is evoked by right clicking In case you need
44. detail in Chapter IV 3 PhoneBook database connection Enterprise edition only Page 14 of 85 Message Manager End User Manual lll Messaging After you tuned the software using the Configure form every time you launch the application the Messaging form see Figure 5 appears Of course you can come back to the Configure form any time by clicking the button Batelco MessageManager MESSAGE MANAGER Batelco Enterprise Edition Username ParkV SMS MMS ett Messaging s Originator Park View Send To 9737777777 Phone Book Language English Flash Our presentation is 5 pi ay D Characters 49o of 459allowed 1 msgs Speed Dial1 Speed Dial2 2 Speed Dial 2 peed Dial3 SpeedDial4 Speed Dial S J Managed campaign clear A Send _GTBN The Best Solution Ever Help Coverage information received Recurrence Figure 5 The Messaging form Your username and the number of units to pay for your messages to be sent are shown at the top of the Messaging form The cost of sending a message depends on the type of your message MMS messages are much more costly its length number of recipients and the destination GSM network s The Messaging form is your main workbench to compile and send messages both SMS and MMS types To choose the type select either SMS or MMS option button SMS
45. e Manager End User Manual some pieces of its fields You can perform search using the Contacts field To find a contact just begin typing a name or a phone number in this field The Message Manager immediately displays the groups and subgroups with matching information indicating how many matching contacts there are in the group or subgroup Just click the group or subgroup and the name is shown in the field below the contact tree ai Batelco MessageManager MESSAGE MANAGER Bateke prise Edition ere Use this page to maintain your Phone book and to select recipients for your current message Messaging Contacts name or number to look up Recipients for the message fe dBinew EI ollapse All Expand AIl Filter 0 recipient s selected Phone Book ve di Local contacts 1 it Tools 85 Clients 1 Sent Colleagues 0 85 Family 0 aa 183 Friends 0 i cS 0 z Boutros Baardei 9745111111 3 B c Coverag lt lt T RSS GTBN aip Figure 38 Dynamic search using the Contacts field You can also perform the advanced contact search by applying the filter Click the Filter link and the Phone Book Filter form then appears Page 47 of 85 Message Manager End User Manual Filter Phone begins contains Language contains First name Last name Address Figure 39 The Phone Book Filter form
46. e recommend aac format because it provides much better quality However not all the mobile phones support it If you anticipate that most of your recipients have older makes of mobile phones you would be safer with amr format If you are sure that your recipients phones are equipped with 3gp technology you can add video to your MMS message Video files avi and mpeg formats can also be converted to fit the recipients mobile phones and the same procedure is applied Here you do not have much choice luckily the industry is more or less happy with one format that of 3gp at least by now Still you must remember that most of the providers limit the MMS message size Different size limitations can also apply to different mobile phone brands and models We would like to remind you again that drag and drop is an easy way to handle media files while composing your MMS message Select the necessary media file and drop it into the frame and it will be converted to suit MMS format You can also right click on the file or a picture in a web page for example and use the context menu prompting you Send by MMS The media file will be included in the message being composed In Please confirm availability of this service from your Operator Page 32 of 85 Message Manager End User Manual case no message is being composed at the moment the Message Manager will open the Multimedia Message Composer interface for you
47. eader Settings form appears where you can tune the feature to your current needs RSS Reader Settings a r Manage URLs of RSS feeds you want to read http feeds bbci co uk news world middle_east Add http english aljlazeera net Services Rss Postin ae Remove Move Up Move Down Period of time where news are considered recent 30 min Text color for recent news m Black P Text color for out of date news a Blue ka 3 Cancel Apply Figure 78 RSS Reader Settings form After the setup you can see the news headlines at the bottom of your Message Manager window BBC News Middle East Arab spring hope in the balance Egypt exte He Successfully connected to RSS feed 2 Figure 79 Up to date RSS news on your Message Manager window You can also share RSS information with your partner or client sending itas SMS messages see Chapter III 4 Creating a message from RSS feed for details Edition differences There are three versions of the Message Manager Standard Corporate and Enterprise The Standard edition also has a variation called the Consumer edition designed for message recipients who purchase the Message Manager as a service additional to their Page 81 of 85 Message Manager End User Manual usual services from the main Operator The differences among the versions are the following 1 2 3 4 5 6 1 The number of recipients to whom y
48. ecipients for messages You can choose any of your contacts to become a Recipient of the message Batelco MessageManager MESSAGE MANAGER Enterprise Edition ont Use this page to maintain your Phone book and to select recipients for your current message Messaging Contacts name or number to look up Recipients for the message Ie new Pada Phone Book Collapse All Expand All Filter 0 recipient s selected FK Local contacts 6 Btoois 85 Clients 6 Sent 7 ace Colleagues 0 B53 Family 0 ota 83 Friends 0 iMayram Assani 9745111114 cn Boutros Baardei 9745111111 Mohammad Fadlan 9745111115 Outbox Haman Faleed 9745111112 ae Sayar Jassim 9745111113 ER Ahmad Karadeian 97339777777 J gt gt Configure Y 2 Coverage lt lt 3 el 292 006 EF Figure 36 The List of Contacts When you select a group the list of contacts show up below the group section To add a contact to the list of recipients double click the contacts name or select it and click the aaa button In case you want to add the whole group to the recipient list choose the necessary group and click the button This is especially useful for promotional messages to some target audience Page 45 of 85 Message Manager End User Manual l pove a contact from the recipient list double click it or select it and click the button an B To clean up the recipients
49. em and presenting the analysis results in a vivid chart This feature is especially helpful when you conduct an opinion poll via SMS and get standard answers from your interviewees for example always sometimes and never Please note that the feature availability depends on the Operator settings To perform the analysis click the Analyze button see Figure 71 You are then prompted to specify the period for analysis then you can choose whether to ignore the letter case After that you are to select the report type and chart type if appropriate see Figure 73 Alternatively you can get the text report which can be later exported to other formats for example to CSV Inbox analysis and stats Report Wizard guides you through the process of getting a full report on the ri siap a aa AR T E peg E EERO At eS Ses T ECECEIYVYEOEL ig On SDeCiile Tessa CS Are PP Se e LAJ per er ee a y PERO EIU REUTERS gi PET Pare v i pe m E l W AAA NT a Pe ATT A T ane Se E z i f I Ve ie gt T gt eee TUOTU See vee o _ A ew bal Panel CT es OL Se T OIE eh eed aN a Serer ee y d S E rm Anos AG Pruett N pa at ee ean Paes yada CY We Horizontal Line Fast Line Figure 73 Selecting the chart type for the Inbox message analysis As a result you get a chart an example is presented in Figure 74 Page 74 of 85 Message Manager End User Manual Inbox Analysis Chart Report Total nu
50. er right corner of the configuration form The Configuration form has the options that allow you to e Start Message Manager automatically on Windows start Most probably the Message Manager will become one of your main instruments so you may find the feature useful e Make that Local PhoneBook is private for me only If you are using the MM in a big company environment where the central server contains the main PhoneBook this option controls your sharing of the PhoneBook on your computer with that centralized PhoneBook on the company server Unlike with Page 13 of 85 Message Manager End User Manual the feature Connect to DB described in Chapter IV 1 f How to organize and share your contacts when you choose the contacts to share with the company cental server here with the feature Local PhoneBook is private for me only you are sharing the whole PhoneBook Backup Restore Data For your protection you can save your data ina zip file to restore it any time Connect to the server PhoneBook Databases available for the users of the Enterprise edition only The server PhoneBook allows users in the organization to share their contacts using the database server Start the application automatically every time you start your computer to activate this option please select the Start the Message Manager automatically on Windows start checkbox Check for Updates Every 24 hours the Message Manager checks automatically if a
51. erprise Edition using the configurable message templates or creating messages from scratch Receive messages to your Message Manager and forward them if necessary Analyze your incoming messages as for example opinion poll results and present the analysis results as vivid charts Define certain actions which your Message Manager automatically performs in case the incoming messages meet the criteria you set send your messages to multiple recipients from their specially defined mobile phones using the Message Manager as an intermediary link Keep a flexible Phone Book provided with the nested groups of contacts birthday reminders advanced search and many other features and share your contact database with your enterprise server the Enterprise Edition only Quickly define message recipient lists using both the Phone Book or manual input Trace the outgoing messages history and monitor the delivery status of the messages sent from the PC or from the dedicated mobile phones Please note that availability of this features above depends on your Operator s settings and the software edition you are using Message Manager is just one of many software clients though probably the most powerful one In Messaging Platform software complex you can always choose clients most suitable for your business and personal needs The complete list of software clients for Messaging Platform software complex includes but is not limited to the
52. es Then supply the mobile phone number and the country of the GSM operator e Country use the drop down list to select it e Phone number As soon as you type the Recipients phone number the Message Manager automatically provides the name of the Network and the current time in the Recipient s country This information is taken from the Message Manager Coverage Database Mobile Country Destination network Bahrain gt Batelco Primary phone number home Recipient s local time 973397777777 5 43 2011 11 20 28 AM Secondary phone number office Figure 34 Destination network and the Recipient s local time in the Recipient Information form If you type the phone number that is not listed in the Message Manager gaining Coverage Database you see that the name of the destination network remains unknown and the OK button in the lower right corner of the form rN is inactive This means that you cannot add this contact to the Message Manager Phone Book and you cannot send messages to this recipient The Message Manager updates its Coverage Database daily through Internet so if the code you entered does not give you any destination network check the code again If you want to impress your clients or partners with how much you care about them your next step is to specify the Reminder settings e Choose the inbuilt calendar to indicate the Recipients Birthday Please select On Screen reminder box if you wish to
53. ger End User Manual When the MMS message is complete you can send it immediately save it to be sent later or edit it To send the MMS message immediately please click the Send button You then return to the Message Manager Messaging form Figure 5 You can also include multimedia files directly into your MMS message if you right click the file and choose the Send to MMS Message Manager option Please note that with some Operators the cost of your MMS message can depend on its size and your Operator can charge your MMS message in ranges For example the first 50 Kb of your MMS message cost 0 05 currency units per Kb then every Kb added costs 0 10 currency units 11 6 Creating recurrent messages The latest versions of the Message Manager can boast a feature which can prove very useful for promotional messages You can send messages which repeat several times with a pattern specified The button to start the recurrence settings is located at the bottom see Figure 23 me Batelco MessageManager MESSAGE MANAGER Batelco Enterprise Edition e iddi or al Username ParkV M Messaging SMS MMS Logout Originator Park View Phone Book ark View 6 Send To ad Ahmad Karadeian lt 97339777777 gt Boutros Baardei lt 9745111111 gt Haman Faleed a Sent lt 9745111112 gt Total of 6 recipients we 2en Use Phone Book to edit recipient list S ot Language English W
54. groups using the corresponding links above the tree of contacts You can also do it with a separate group to adapt the view to your current needs To view the contacts included in the group click on the group s name You will see the list exactly below the tree of contacts IV 1 a How to create a new contact rB To create a new contact you can click the New button or right click a group and choose Add contact button The default Recipient Information form Figure 33 then appears Page 41 of 85 Message Manager End User Manual Figure 33 The default Recipient Information form The Recipient Information form is composed of several sections the Recipient s personal information the information about the Recipient s mobile phone Reminder facility and the Groups Supply the necessary information step by step First fill in the Recipient s personal information e Prefix Mr Ms or Mrs e First name e Initial e Last name e Nickname e Country use the drop down list to select it Page 42 of 85 Message Manager End User Manual e State e City e Postcode e Address e Language currently Arabic or English Not all the fields are obligatory here however we strongly suggest you put at least the first or last name otherwise there will be nothing to include in the database You can also change the way your contacts are presented onscreen with the help of last or first names or nicknam
55. h VCards VCard is a file format standard for personal data interchange specifically electronic business cards They can contain name and address information phone numbers and other relevant information VCards are usually limited to e mail messaging but the Message Manager expands your communication possibilities You can send a VCard through the Message Manager when composing your SMS message in the Messaging Form see Figure 10 Page 21 of 85 Message Manager End User Manual Batelco MessageManager MESSAGE MA 3 __ Messaging Originator NAGER Enterprise Edition Username ParkV O SMS MMS Park View ba Send To 9737777777 Language English Flash a lt P gt lt z Personalization Features P Cut insert Smiley b insert custom tag b insert Template j Contact information VCARD Bookmark URL S 1 Copy sert Tro m RSS feed Paste Undo Font b Figure 10 Getting to the VCard interface Right click the text field and a context menu appears Choose Contact information VCard which brings you to the template shown in Figure 11 Fill in the three fields First Name Last Name Phone and your VCard is ready to be sent Besides just like with regular SMS messages you can save your VCard message for future use see Chapter Ill 1 h Saving the Message Defining the Originator and the Recipient
56. ients can get your message Please note that this feature can be switched on off for every separate user If you do not see the Managed campaign button ask your Admin for details To invoke the necessary form press the Managed campaign button at the bottom see Figure 28 In some configurations the Deferred button can be used amp Batelco MessageManager B MESSAGE MANAGER Pareko Enterprise Edition oe ont Username ParkV l Pai ging SMS MMS Logout Originator Park Viev Phone Book ark View 6 Send To Ahmad Karadeian lt 97339777777 gt Boutros Baardei lt 9745111111 gt Haman Faleed a lt 9745111112 gt Total of 6 recipients i Use Phone Book to edit recipient list Language English J Flash Our presentation is ms PiK Characters 190f 459allowed 1 msgs Speed Dial 1 Speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 ETI ee eee GeeyefHoms Coats of many colours Forced to fight Branching out Post revolution blues Ac om Processing recipient list 6 recipients done Figure 28 The Managed Campaign button Page 37 of 85 Message Manager End User Manual The resulting form Figure 29 is comprised of several sections described from top to bottom The Message Manager analyses the GSM provider location and suggests the time zone Select Daylight saving time if this is applied in the Recipient s country Then you must indicate
57. ients done Figure 65 Your new database sources are present in the User Data Sources list in your Message Manager If you choose the necessary data source and then go to the Phone Book form you will feel the power of your company because you will see the Server contacts group appears in your Phone Book fully at your disposal Figure 66 Page 67 of 85 Message Manager End User Manual Batelco MessageManager MESSAGE MANAGER ca s TE F F e E lt AT Meara p v TTY PUSI ALAJ Pa hey ve yA pn y Jey rt Sp r I a p RP E a W E A te DAA ea wkd Lan A M D ty Te TNA m i k EE BB Loos oentacks 35 89 Colleagues 12 K Distribution list 0 Figure 66 The Server contacts group appears in your Phone Book Page 68 of 85 Message Manager End User Manual V Reviewing your Sent messages This form displays all sent and stored messages You can view resend and delete messages here amp Batelco MessageManager MESSAGE MANAGER Bateko Enterprise Edition ne History for ParkV ARDS SEES BD Ree St e EUS A RS SEA Lk aR A B5 13 2011 12 28 55 PM Park View Boutros Baardei lt 9745 5 13 2011 12 28 17 PM Park View Mayram Assani lt 9745111114 gt 0 00 Phone Book wr O set ME Current Message afn Please prepare the contract Inbox Outbox Rocipienta _ 0 Saus Actions B
58. igure 20 S Multimedia Message Composer Background color E _ White Rp Duration 11 556 sec ee A Text on ALS Visual e VIDEO_TS VTS_03_6 VOB Bs x Original file size 909 Mb 3GP file size 111 Kb ae era Audio IILS Total 153 Kb FSi Preview at z E Sony Ericsson P800 Figure 20 The video selection is inserted into your MMS message Please note that the duration of the video or audio to be included in your MMS message is limited because the message itself must be within about 100 150 kB depending on the Operators and the Messaging Platform settings When grabbing media files you are advised to further convert them so that they are more suitable for mobile communication Grabbing audio from an audio CD is additionally limited to 45 sec To Delete the selected picture or audio file press the x button If you want the multimedia information you are sending to be locked in the recipient s phone so that the recipient would not be able to re send it press the 2 luton the feature is configurable by your Operator Admin To change the position of text and image within the frame please use the Re and S 7 ey buttons You can see then how the and A icons change their position on the gray area located to the right of the buttons Use the green lever on this form if you want to resize the image text parts You may especially need it after you check how the message looks li
59. is stuff or you may need to show the info to your system administrator if you experience a problem ie This icon warns you of any potential pitfalls and gives you the all important information on how to avoid them About the Message Manager Thank you for choosing the Message Manager as a most complete solution for your immediate business communication and internal operation management The application allows you to send text and multimedia messages to mobile phones all over the world via Internet directly from your PC With the latest MM version you can also send messages from a dedicated mobile phone number using the Message Manager as an intermediary to up to five different groups of recipients Page 5 of 85 Message Manager End User Manual Please remember that your Message Manager is a part of a sophisticated software complex and its outer look and operating depend on other parts of the complex You as a user of the Message Manager can Create advanced SMS MMS messages with the help of templates personalization and customization features For your MMS messages you can also use various media files which can be dragged and dropped into the Messaging form or taken from external devices like a web camera or an audio CD Create special format messages like VCard or URL messages Save any or your created messages for future use and editing Send your messages to multiple recipients from your PC up to 1 million in the Ent
60. ivate your existing account with the Operator Naturally your computer must have access to the Internet to be configured to send your messages or to relay the messages from the dedicated users The first time you run the application the Configure form appears Figure 3 You have to configure the Message Manager providing your account details and login to the messaging server Batelco MessageManager MESSAGE MANAGER Pareo Standard Edition nn ff Authentication iry Customer ID Username Password Messaging 100 Park V RRRRRERRREK Ls Remember password amp Change Password o Logout Phone Book lt lt _ _ c orR ON00 O0 OoeoeonaaaavO T Phone book database connection available in ENTERPRISE edition only Connect to the PhoneBook database at startup not connected Deta source DB Usemame DB 3 Connect now Other options Start Batelco MessageManager automatically on Windo Local PhoneBook is private for me only Check for updates F Proxy settings Aal Personal info on A GTBN The Best Solution Ever wy Help Figure 3 The Configure form Use the information you received from your provider to fill in your account details in the Authentication section e Customer ID digits only e Username e Password Select the Remember password
61. ke using the button for preview Page 31 of 85 Message Manager End User Manual When the fir ia ame is complete you can insert the next blank frame to continue by pressing the button again With the help of the frame buttons range you can delete frames and change the order of their display You can also create a new frame on the basis of the existing frames For this select the frame and click button The frame will be duplicated You can now change the text and picture position resize the image insert a new image or text edit the text and change the background color The default Duration for each frame is set to 20 seconds which you can change of course The only real limit is the MMS message size which generally should not exceed 100 150 kB Mainly because of the size limit regular audio and video files cannot be used in MMS messages in some networks and for some mobile phones However the MM built in media converter solves the problem for you For example if you want to use an mp3 file for your MMS message the converter can transform it into amr or aac files which are much more common in mobile phone population As soon as you add the mp3 file through the Audio field See Figure 18 a dialog box asks you to confirm the conversion ontirm X Convert selected audio File to AMR 44C Format Convert to AMR C Convert to AAC Figure 21 Dialog box to confirm the mp3 conversion W
62. list field click the button Note The Standard Edition allows you to send a message up to 200 recipients at once The Corporate Edition up to 10 000 and the Enterprise Edition up to 100 000 recipients The right part of the Phone Book form lists all the recipients for the current message 4 recipient s selected Haman Faleed lt 20107211111 gt Sayar Jassim lt 971505555555 Ahmed Zakrem lt 9745199999 ery battle Pall suspicions Il Help Figure 37 The Recipient List Here you can see how many recipients are selected for the current message the recipients phone numbers and names To add a recipient not listed in the Phone Book type the recipients phone number in Add the entry box and click the oe button In this case the recipient s name will not be specified in the list All the contacts put in the recipient list are automatically displayed in the Send to field of the Messaging window yes your Message Manager can handle it so big then the Message Manager Platform service sends the messages in portions Please note that there may be 3 5 min intervals between the portions PG If the number of your recipients for one message is around 50 000 or more K J IV 1 e How to search contacts A database without a proper search function is not a database but just a data heap The Phone Book IS a database and you can find a contact if you remember at least Page 46 of 85 Messag
63. m external files and databases The capabilities of the three editions are presented in the table below Message Manager Editions Standard Corporate Enterprise Recipients Recipients List Import from CSV files To import data to your PhoneBook Recipients List from a cSv file click Tools Import PhoneBook CSV File or Tools Import Recipients List CSV File Of course you can choose any other source type from the list In the Import PhoneBook Import Recipient List dialog box select the required file and press Open The following window Figure 48 then appears Page 55 of 85 Message Manager End User Manual import data In order to perform the import you will need to indicate which field column from the original data source should be mapped to which fields of the SMS Manager phone book To do so please click on the column in the list then select the 7 type of data this column contains using the dropdown box below Press Import button when you are happy with your data mappings Separator character which is used to separate the fields Comma v Firstname Lastname Ignore this field Ignore this field Phone number Kuwait 9657000001 Kuwait 9657000002 Kuwait 9657000003 Kuwait 9657000004 pe CO Merny Rayan Abdelnour Kuwait 9657000005 Selected field contains following data Firstname Lastname vo gt Import data into Distribution List contact name can be ignored First row
64. mber of messages analysed 12 E 2 never C 5 sometimes EE 5 01s Figure 74 An example of the final chart report illustrating the analysis Please note that in order to correctly analyze ALL incoming messages both read and unread you have to select the Retrieve complete message text content option box see Figure 72 If you do not do that the unread messages in the Inbox are treated as text free and analyzed accordingly Page 75 of 85 Message Manager End User Manual Vil Managing messages to be sent from the Outbox The Outbox stores all messages which were prepared for sending but have not been sent yet The overall number of queued messages is indicated in the status bar at the bottom of the form Batelco MessageManager 8 MESSAGE MANAGER Bateko Enterprise Edition ne ff Outbox options M ging _ Send messages immediately Phone Book al ay N i lt 9745 i Our presentation is Outbox Ss gt x Configure Y Coverage 3 Delete 54 Clear all E Send now GTBN The Best Solution Ever Help Message queued You have 1 message s waiting Figure 75 The Outbox form To give yourself a second chance to review the messages you must activate the Outbox tool Please open the Outbox window and click the Put outgoing message in outbox option button In this case all outgoing messages are not sent immediately but instead are put on queue so that y
65. mid au If you press the ro button the state of art Video Splitter appears where you must select the DVD disk as the source and then choose the necessary video fragment This brings you to the Video Splitter Figure 19 Yideo Splitter n This window allows you to preview selected video file mark and cut a fragment you want to be used at curent MMS frame and choose it s quality and picture size Select start and end positions of desired video fragment by slider or enter them manually and press Cut selected fragment button 4 bi Total length 848 680 seconds amp vy IF Q W Selection length 68 657 seconds Selection start 00 04 19 372 Output video quality Average optimal file size Selection end 00 05 28 028 Output picture resolution pixels Medium 176 x 144 L_ Cancel _v Appl Figure 19 Processing a video fragment from a DVD disk Page 30 of 85 Message Manager End User Manual Here you can find the control elements buttons standard to most video players With their help you can play the whole fragment set the selection start and end play the selection and then cut the necessary section Then you are to specify the output quality and picture resolution the default values are Average and Medium respectively After the processing is over it may take a while you can hit the Apply button and the selection is inserted into your MMS message as shown in F
66. mmediately because the recipient handset is out of reach or unable to accept the messages Default validity period E Figure 31 Defining Message Validity Period Here you can type the integer number of hours or choose it from the drop down list Page 39 of 85 Message Manager End User Manual Ill 7 e MMS to email support Following our clients needs and anticipating them we also included in the Message Manager of version 2 14 002 or higher the possibility to send MMS messages directly to the recipients email addresses To do this you just have to enter the recipients email address in the Send To field see Figure 17 just like you do when sending regular email messages The feature also supports group addressing several email addresses separated by commas and email addresses can be used instead of phone numbers when you configure your Speed Dial buttons see Chapter IIl 7 a Saving your time with speed Dial buttons IV Managing your contacts with the Phone Book Real close friends should be a few chosen Colleagues and business partners should be as many as necessary for the business Customers should be as many as possible maybe about two million or so Being an instrument for business communication the Message Manager Corporate and Enterprise editions can store up to 2 100 000 extended contacts in its Phone Book conveniently organize them for you into multi level groups and instantly deliver
67. n you can manage the messages which were prepared for sending but have not been sent yet both from the PC and from the dedicated Mobile Users o Configure This section tells the program how to connect and work The user credentials should also be defined in this section If something does not work properly check this section settings first o Coverage This button opens the list of GSM networks to which the Message Manager can send messages As for the bottom section its most important part is probably the Status bar because it displays program messages a feedback to you indicating last operation status or the message sending progress The bottom section also contains the net status indicator Ca showing the result of the last Internet operation We wish you it always be green as this indicates normal Internet connection Red is a sign of trouble as you may guess Near the net status indicator you can sometimes see the progress bar showing how fast or how slow your current operation is being carried out The last but not least in importance RSS button can be useful for those who want to keep track of the international or local news see Figure 79 complex called Message Manager Platform Hence the MM outer look D necessarily depends on the settings your Operator applied when your customer and user were created Some information pieces which presentations may vary are the following e The Inbox button in the Toolbar is not
68. newer version is available for downloading However you may force this check anytime by pressing this button If a newer version is available the Message Manager downloads it and installs it automatically The feature is especially important for updating the Coverage Database see Chapter VIII Updating your Coverage Change Proxy settings if necessary The Message Manager does its best to configure the proxy settings for your network automatically However in some network configurations this is not possible and you have to define proxy settings manually network administrator fn s K D If you are not aware of your proxy settings please contact your A Ani For your business security after some reasonable period of inactivity 20 minutes by default configurable by your Operator your password is automatically cleaned and the message about this appears in the Status bar If you want to continue working with the Message Manager you have to enter your password again If your Internet connection breaks the newest versions of Message Manager 2 14 001 or higher automatically resume connection after it restores The PhoneBook database connection section is active in the Enterprise edition only see for example Figure 3 This feature is to provide your business team with an effective marketing communication instrument as it lets you place your contact database on your company server and share it The procedure is described in
69. nge Password a ree Logout Phone book database connection Sent Connect to the PhoneBook database at startup Inbox Outbox Other options ay Start Batelco MessageManager automatically on Windo gt A ioca Phonebook i priva E I I e A G Backup Restore data Backup Restore data Configure fal an imma PhoneBook is private forme only a Q Check for updates 7 Check for updates f Proxy settings FE Proxy settings Bf Personalinto 4 Personal info Coverage eee A Tepitness Mission impossible Spy in the sky AL JAZEERA ENGLISH AJE Scores killed in Pakisi Hele Processing recipient list 6 recipients done Figure 51 MM Enterprise edition Configure form The Phone book database connection section is active IV 3 a Connecting to a database file In order to connect to a file database on your server you should first specify the Data source type which can be an MS Access database or a dBASE file Please note that Data Sources available on your particular computer hence for your Message Manager depend on your OS configuration You may need to configure additional data sources for your needs in your system s Control Panel Start Control Panel Administrative Tools Data Sources For example you may want to install additional database client drivers to access third party databases such as MS Access or MySQL After you perform Start Control Panel Administrative Tools Data Source
70. nt link and follow the instructions Page 70 of 85 Message Manager End User Manual If you have to find a particular message you can do it with the help of the Apply filter link in the upper right corner of the form The History filter form then appears see Figure 70 History Filter Originator lt Any gt Destination number lt Any gt Text contains comedy Reset filter f Apply filter Figure 70 The History Filter form You can filter the messages using the criteria of Originator Destination number Text contents or any combination of them ve If you search by the Destination number you have to enter the complete number not just part of it Page 71 of 85 Message Manager End User Manual VI Handling and analyzing Inbox messages The Inbox feature lets you receive SMS and MMS messages directly to MM SMS and MMS messages are sent from regular mobile phones to a special shortcode provided by your Operator This feature can be used for establishing effective feedback with your current and potential clients Please note that the feature availability depends on the Operator settings When you first go to the Inbox section you see a page similar to Figure 71 amp Batelco MessageManager MESSAGE MANAGER ___ Baek Enterprise Edition wet Inbox for ParkV Mark All as Read MarkAllas UnRead A filter Messaging Status Date Time Message Y Date Time Retrieved V From Y To y kA
71. on I am getting the following message You probably have not selected the Remember when trying to send messages password option and more than 20 minutes have Message Manager is unable to passed since you last logged in and used the send the message Username amp Message Manager Please go to Configure password should be supplied ain enter your password and log in The Your Balance line is present only for I cannot see the Your Balance line prepaid customers If you are a user of a postpaid in my Mobily Bulk Messaging customer you cannot see it However the Mobile System Window Bulk Messaging System warns you when you run out of credit The Distribution Lists icon appears only after the Operator Administrator creates at least one distribution list on the server You should contact your Operator Administrator to order distribution lists I just bought credits but they do not To get your credits updated you need to login show on my account again When importing my csv file a pop up window opens with the following message The table you selected cannot be opened due to ODBC failure I want to use the Distribution Lists functionality but I cannot see the corresponding icon in my Messaging window on the right Please note that you need to close your external file before you start importing I am importing an external file with You are probably using Import Phonebook custom tags bu
72. ou can return to them later to edit and resend them If you choose Send messages immediately it deactivates the Outbox facility and your messages are sent as soon as you press the Send button in the Messaging window Then you will have to look for your messages in the Sent When the message is queued in the Outbox you can see the message Recipient Defer time the Deferred delivery option is described in the Chapter Ill 7 Sending SMS or MMS Messages and the beginning of the Message text Delete To delete a message from the queue select it and click the button To clear the whole list of messages click the Clear al button Page 76 of 85 Message Manager End User Manual A Send now To send all messages click the button If you double click the message the Messaging form opens You can edit the message there for example change the text or the time of the delivery To save the changes press Send at the bottom of the Messaging window This places your message into the Outbox again but only if the Put outgoing message in outbox feature is activated Page 77 of 85 Message Manager End User Manual VIII Updating your Coverage map The Coverage information is used to allow the Message Manager to determine which GSM Operator or Network and which country an SMS MMS message must be sent to This information is used to validate the destination phone number and to compute the cost of sending the message It is not po
73. ou can send messages at once inthe Standard Edition you can send messages up to 200 recipients in the Corporate Edition the maximum is 10 000 and in the Enterprise Edition it is up to 3 million The number of contacts the Internal Phone Book can contain up to 200 contacts in the Standard Edition for the Corporate and Enterprise Editions this number is 2 100 000 Only the Enterprise Edition users can access the Server Phone Book The Personalizing features and custom tags are available only in the Corporate and Enterprise Editions In the Standard Edition it is possible to import the List of Recipient and Phone Book contacts only from CSV files whilst the users of the Corporate Edition can import them also from MS Excel MS Outlook MS Access and Lotus Notes And the Enterprise edition allows its users to import data from all the above mentioned sources plus from SQL and Oracle databases Only the users of the Enterprise and Corporate Editions can export Contacts and Recipients There are no Group features in the Standard Edition Frequently Asked Questions Can I change the appearance of the Message Manager Well the primary mission of the Message Manager is business communication not entertainment However business attire has to be changed from time to time There are many skins available for the Message Manager and you can put them on through the context menu see Chapter I 4 System tray context menu
74. outros Baardei 974511111 i Send message Again Configure Inquire Delivery Status W TA Delete from History in P BE Request Account Statement B History amp Clear History rei UUT rI irain Egypt Iran Iraq Israel Palestinian territories Jordan Kuwait Lebanon Liby P m 1 out of 1 message s were sent Figure 67 The Sent window When you select a message you can see its contents in the Current Message field preview it by selecting different phone models check the message s recipients and status in the Recipients field and the Status field correspondingly Please note that in Figure 67 you cannot see the message in the Current Message field because the selected one is an MMS message hence also the different number in the Balance field If you want to see the content press the Play button on the right To find out the status of the message select the message and click the Inquire Delivery Status button a Recipients 1 Status Actions Mayram Assani lt 9745111114 t Send message Again E reenen ae n Delete from History Figure 68 Inquire Delivery Status menu Page 69 of 85 Message Manager End User Manual There may be two forms of status enquiry simple and detailed one The simple status enquiry provides statistical information about the general number of successfully delivered messages the number of delivery failures and the number of pending
75. r Troubleshooting You must log on with an administrative privileges account otherwise you cannot install the software I cannot install the Message Manager I am trying to login to Message Manager but I keep getting Program unable to log you in at the moment as it performs other operations Kindly wait for few minutes before trying to login again and you will surely succeed to do so I am entering the correct password and I am receiving my username or password is incorrect Please make sure that Latin language is on If you face any trouble when using Message Manager right click the Message Manager icon I am getting an error message or my Message Manager is freezing when using it in the System Tray and click on Close Then open it again by choosing the Message Manager shortcut from the windows Start menu This will restart the Message Manager and most probably the problem will be fixed Page 83 of 85 Message Manager End User Manual In this case please go to the Outbox when the connection is reset and click on Send now to re send the messages or else to delete or clear the unsent messages Please note that in case some of the messages were sent the system then only sends the unsent messages and no duplicate messages are sent to the recipients My internet connection was cut off or was to slow while sending messages and my messages don t show in the sent secti
76. r Recipients List Use the Tools feature of the Message Manager Phone Book see Chapter IV 2 Advanced Tools for details Note that during the import you should mark the account balance column as a Custom field After creating the Recipients List return to the Messaging page and compose the text of the message using the right click context menu to insert your custom field for example Dear lt fullname gt your current balance is lt Balance gt S lt date gt As you see here we engaged both Personalization Features lt fullname gt lt date gt and the Custom Tag lt Balance gt The Page 18 of 85 Message Manager End User Manual Message Manager inserts the individual recipient names titles and account balances automatically If you want to verify how the text looks like please click the Message Preview icon You will see the following messages Dear Mr Ahmad your current balance is 20 lt date gt Dear Ms Adel your current balance is 35S lt date gt The Message Manager puts in the date once the message is sent Thus again instead of writing a multitude of individual messages for many recipients you create an external database with the necessary custom fields import this database to the Message Manager compose only one SMS and send it to all your clients by just one click The Message Manager does most of the tedious job for you Recipients list i
77. rd settings The next form Figure 60 lets you choose the database lssueTrackerStarterkit master MBlog mms be receive v and drop the stored procedures statements f Only when you disconnect e When you disconnect and as appropriate while you are connected MV Use ANSI quoted identifiers M Use ANSI nulls paddings and warnings Use the failover SUL Server if the piman SUL Server is not available lt Back Cancel Help Figure 60 Choosing the database As for the next form Figure 61 the default settings work very well in most cases Page 64 of 85 Message Manager End User Manual Create a New Data Source to SOL Server l x SEER EERE EEE EERE EERE EE EERE EERE EERE EEE EERE EEE EEE ETERS EEE EEE EE EEE EERE EEE EEE EERE EEE EEE EEE EEE EEE E EEE EEE EEE E TEETH EEE e EH r English M Use strong encryption for data Perform translation for character data Use regional settings when outputting currency numbers dates and a times Save long running queries to the log file C QUERY LOG Browse Long query time milliseconds 3000 Log ODBC driver statistics to the log file C STATS LOG ee Figure 61 Those default settings work very well in most cases The next form Figure 62 shows you all the settings and allows you to test the connection ODBC Microsoft SQL Server Setup x A new ODBC data source will be created with the following configur
78. recipients for your current message Messaging Contacts name or number to look up Recipients for the message le in new E new Eaa Bice Bock Collapse All Expand All Filter 6 recipient s selected IRA Local contacts 6 a i Tools Ahmad Karadeian lt 97339777777 gt ad FOE IFS Clients 6 Boutros Baardei lt 9745111111 gt f Haman Faleed lt 9745111112 gt sent 85 Colleagues 0 Sayar Jassim lt 9745111113 gt 3 Family 0 Mayram Assani lt 9745111114 Mohammad Fadlan lt 9745111115 B Friends 0 E n r Mayram Assani 9745111114 Boutros Baardei 9745111111 Mohammad Fadlan 9745111115 Haman Faleed 9745111112 4b gt Sayar Jassim 9745111113 ES Ahmad Karadeian 97339777777 B i al He pei IB lt 3g evidence denied Five killed at Yemen protests Grim UN FEH on A sale ree Gal C Hes soldiers Football ct rel 2 92 UUT Processing recipient list 6 recipients done Figure 32 The default Phone Book form In the Enterprise edition of the Message Manager there is the tree of contacts which divides all contacts into two categories Local and Server The Local Contacts are stored on your computer hard drive The Server Contacts category is an external shared database SQL Oracle Access that is stored on the server You can Collapse or Expand the list of all groups and sub
79. rform the import you will need to indicate which field column from the original data source should be mapped to which fields of the SMS Manager phone book To do so please click on the column in the list then select the type of data this column contains using the dropdown box below Press Import button when you are happy with your data mappings Separator character which is used to separate the fields Comma v Ignore this field Firstname Lastname Country Phone number Chief Executive Officer Wadih Khairallah Kuwait 9657000001 Chief Financial Officer Tarek Abdallah 93657000002 Chief Operating Officer Omar Mahmoud 93657000003 Chief Marketing Officer Ayman Saadallah 93657000004 Director of Human Resource Rayan Abdelnour 9657000005 Selected field contains following data Country iv a gt Import data into Distribution List contact name can be ignored First row contains the field labels and should be ignored during the import A Import Figure 49 Your CSV file is now almost properly processed and ready to be imported Check your file to import before the actual importing The cSv file in Figure 49 looks nice and the column headings seem to be fully corresponding to the fields in the Recipient Information form However Wadih Khairallah s contact at the top will loose its Country information because the name of his country Kuwait has a dot which does not suit the entry Kuwait from the Message
80. s operation you get the tabbed form shown in Figure 52 Page 59 of 85 Message Manager End User Manual I ODBC Data Source Administrator 7 x User DSN System DSN File DSN Drivers Tracing Connection Pooling About User Data Sources Name Driver A dBASE file Microsoft dBase Driver dbf Excel file Microsoft Excel Driver xls Remove MS Access database Microsoft Access Driver mdb An ODBC User data source stores information about how to connect to the indicated data provider A User data source is only visible to you and can only be used on the current machine OK Cancel Apply Help Figure 52 The default form you will most probably get after the Start gt Control Panel gt Administrative Tools gt Data Sources operation Press the Add button and you get the next step which is choosing a driver for your data source Figure 53 Create New Data Source x Select a driver for which you want to set up a data source Driver do Microsoft Access mdb Driver do Microsoft dBase dbf Driver do Microsoft Excel xls Driver do Microsoft Paradox db Driver para o Microsoft Visual FoxPro Microsoft Access Treiber mdb Microsoft dBase Driver dbf Microsoft dBase YFP Driver dbf hdieracott dB ace Traihar ARFI T FP ROP PPS 4 lt Back Cancel Figure 53 Choosing a driver for your data source After pressing the Finish b
81. s provided with AT LEAST ONE custom field It is possible to sri kes Note that Insert Custom Tag option is activated ONLY if the imported A define up to 10 custom fields for each list Using the Message context menu you also can Cut the selected fragment of the message text Copy it to the clipboard Paste it from the clipboard and Undo any operation performed on your message text You can save your money by applying the Squeeze or Stretch operations These operations are used to decrease the message length and therefore fit more information into your message Squeeze achieves that by deleting the spaces between words and adding the capitalization Stretch uses a dictionary of the so called SMS phrases to abbreviate your message For example the message How are you See you at the office can be modified with Squeeze into HowAreYou SeeYouAtTheOffice or can be modified with Stretch into howru cu the office You can apply these operations by clicking the corresponding buttons exactly below the message box While savings for one stretched or squeezed message may look insignificant the Stretch and Squeeze functions can definitely improve your balance if you do promotional mass messaging Next to the Squeeze and Stretch buttons you can also see how many characters are in the current message how many characters are allowed for one SMS and how many messages are necessary for sending the text you have composed A st
82. sage to make it more informative and persuasive The list of file formats which you can use in your MMS message includes but is not limited to the following Image bmp gif tif tiff png jpeg jpg pdf womp Audio mp3 wav amr mid au Video 3gp avi mpg Mpeg mp4 wmv mov rm vob You can also enhance your MMS message with very up to date audio and video grabbed from your computer microphone or a web camera or an audio CD Please confirm availability of this service from your Operator Page 27 of 85 Message Manager End User Manual Sica g Technically an MMS message is a set of frames that are A consequentially demonstrated on the recipient s phone display The D number of the frames and the duration of each frame are set by the user ica Please note that MMS is generally more expensive than SMS Besides SA tA MMS can be unavailable in some of GSM networks The use of this service can also be restricted by the Operator Please also be aware that in order to receive an MMS message the recipients phone handset must be properly configured l11 5 a Getting to the MMS Composer To create an MMS message please select the MMS option button at the top of the Messaging page The following form then appears Batelco MessageManager MESSAGE MANAGER Bateko Enterprise Edition weer ar a Username ParkV Messaging SMS MMS Logout p Originator Park Viev Phone
83. service The Coverage Area Information is represented by the following fields o Country the name of the country the Network is operating in o Code the phone code of the country o Network the name of the GSM operator which provides the service in the country Note that you can send messages only to those operators that are listed in the Message Manager Coverage Database o TimeZone Difference in hours between the local time in this Network country and the Greenwich Mean Time GMT In some countries there Page 78 of 85 Message Manager End User Manual are several time zones Minimum and maximum GMT difference values are indicated in these cases separated by comma For example USA setting have a GMT Difference of 8 10 o SMS MMS indicates whether the Network supports SMS MMS If it does the price of SMS MMS is also shown You can perform search using the criteria of Country lookup Operator lookup or both Please type the name of the Country or Operator Network in the relevant search box You do not have to use wildcard characters like or 7 as the Coverage list automatically jumps to display all the search terms which contain the string of the symbols you typed not necessarily in the beginning of the word Page 79 of 85 Message Manager End User Manual IX Adding money to your account If you are a prepaid customer you can see your balance at the top of the Messaging window as shown in Figure 77
84. shown if the Inbox feature is not available for your user e When the Messaging tab is selected the balance is shown in the top right corner if the customer is prepaid and the package expiration date is shown if packages are used e The Language menu can be omitted for Operators with English only subscribers e There is no SMS MMS choice in the Messaging view if the user is not allowed to send MMS or SMS messages gica G Please note that your Message Manager client is a part of a big software ENE A Page 10 of 85 Message Manager End User Manual 4 System tray context menu With the Message Manager you need the right click quite often so begin practicing it with the System Tray context menu Right click the Message Manager icon in the System Tray and you see the pop up menu then os Show Batelco MessageManager A Change language About ee Batelco MessageManaaer 2 Close z z gn Figure 2 System Tray context menu Choose from the following commands e Restore the application if its hidden with the help of the Show Batelco Message Manager command e Change language for the interface e Get information About the application e Close the Message Manager completely Page 11 of 85 Message Manager End User Manual ll Configuration Even if properly installed your Message Manager is still unaware of what service to perform To discover all its potential you need to open a new or act
85. sonalization Features gt lt P gt cy Insert custom tag gt mu Insert Template gt Contact information VCARD aS Cut Sa Bookmark URL panee as amp Copy EH Paste Help Undo a Font gt Figure 12 Getting to the Bookmark URL interface Choose Bookmark URL which brings you to the corresponding template Figure 13 Fill in the two fields Caption and URL as shown in Figure 13 and your Bookmark information is ready to be sent Again just like with regular SMS messages you can save your Bookmark message for future use See Chapter III 1 h Saving the Message Defining the Originator and the Recipient for your Bookmark message is similar to the same operations for a regular SMS message Page 24 of 85 Message Manager End User Manual amp Batelco MessageManager 3 O Enterprise Edition Username ParkV SMS MMS Logout Originator Park View T Send To 9737777777 Q ay Language English Flash Message with BOOKMARK information 2 Caption New bookmark URL nt Hurl goes herel BA Characters Oof 459alowed 1 msgs Speed Dial 1 Speed Dial2 Speed Dial 3 12 Speed Dial 5 peed Dial 4 Speed moet f E managed campaign clear Send GTBN The e Recurrence Figure 13 The Bookmark URL template IIL 4 Creating a me
86. source is present in the User Data Sources list for your OS IV 3 b Connecting to a database server When you are going to use the data sources defining connections to the database servers the Message Manager will requests the data from the database servers operating in your network for example Microsoft SQL Server ORACLE MySQL or virtually any other DB server out there For different types of database servers the parameters might be slightly different but normally they include the connection settings the database name and the username password In order to add new connections to your OS configuration you should click Start Control Panel Administrative Tools Data Sources and get the form shown in Figure 52 Press the Add button and you get the next step which is choosing a driver for your data source but this time you must pick SQL Server Figure 57 Page 62 of 85 Message Manager End User Manual Create New Data Source 3 x Select a driver for which you want to set up a data source Microsoft FoxPro YFP Driver dbf Microsoft ODBC for Oracle Microsoft Paradox Driver db Microsoft Paradox Treiber db Microsoft Text Driver txt csv Microsoft Text Treiber txt csv Microsoft Visual FoxPro Driver Microsoft Visual FoxPro T reiber Dad pale ole A elt A ore ren Figure 57 Choosing SQL Server driver The next step brings you to the form different from
87. ssage from RSS feed RSS news service is rapidly becoming an indispensable tool of communication in our changing business environment To share RSS information with your partner or client can be very beneficial for companies and organizations so many Message Manager users asked this to be included in the software PowerMeMobile Co gladly delivered the feature in versions 2 14 001 or higher For detail how to set up the RSS news feed to your Message Manager please see Chapter RSS news feed in Outro To send a string of information as an SMS message right click the message text area select Insert Template then Insert from RSS feed as shown below on successive Figure 14 Figure 15 and Figure 16 Page 25 of 85 Message Manager End User Manual Insert Template Cut Copy Paste Undo Font Figure 14 Getting the interface for RSS feed to be included in your SMS message Press Insert from RSS feed and you get the Select RSS story for insert window Figure 15 where you can select the story from the list E Select RSS BBC News Middle East World Edition T EN story for insert Baghdad market bomb kills scores Israel marks Gilad Shalit capture Tamim death sentences confirmed African al Qaeda killed US man Figure 15 Choosing an RSS string to be included in your SMS message After the selection the RSS information you have chosen is ready to be sent
88. ssible to send messages to the networks that are not listed in the Coverage database Batelco MessageManager B MESSAGE MANAGER ___ Baek Enterprise Edition we Coverage area information xt Country lookup Operator lookup Messaging oe _ Ls Coun Code Network TimeZone SMS Cost MMS Cost Phone Book PN S T A MobilAnd P Armenia 374 Armentel 4 0 00 1 00 Australia 61 Optus 8 10 0 00 S 1 00 5 Sent Australia 61 Telstra Mobile Comms 8 10 0 00 1 00 Australia 61 Vodafone 8 10 0 00 1 00 afa Austria 43 Connect Austria One 1 0 005 1 00 Sani Austria 43 Max Mobil Telekoms Servic 1 0 00 1 00 ole Austria 43 MobilKom Austria A1 1 0 00 1 005 Outbox Austria 43 Telering 1 0 00 1 00 Azerbaijan 994 Azercell Telekom B M 1 0 00 S 1 00 Se Azerbaijan 994 J V BakcellGSM 2000 1 0 005 1 00S Configure Bahrain 973 Batelco 3 0 00 1 00 5 a Bahrain 973 MTC Vodafone 3 0 00 1 005 a Bangladesh 830 Grameen Phone 6 0 00 1 00 Coverage Belarus 375 Mobile Digital Comm 2 0 00 1005 ijy l 7 a GTBN The Best Solution Ever 7 Help M a ET essage queued You have 1 message s waiting Figure 76 The Coverage Area Information table This table displays the list of countries covered by GSM operators available for you according to the settings of your operator and according to the packages you have bought to pay for the Message Manager
89. t but this message will NOT be automatically saved in the recipients Inbox Flash SMS messages can also be used for delivering promotional materials Page 16 of 85 Message Manager End User Manual e Private this facility is available for the Corporate edition users only If you choose this option this message will not be shown on your detailed account statement e Blinking this option is available for certain Nokia mobile phone models ONLY The recipient will see the blinking message on his phone handset Frankly this SMS type is used quite seldom as it has an openly promotional character lII 1 e Customizing the Text of the Message If you are a lucky user of the Corporate or Enterprise Edition and you want your message look lively and personal you can use the Message context menu evoked by right clicking in the message text area If your version is Standard you do not have this feature In this case please consider investing in the upgrade because good messages may mean good customer relations and good customer relations may mean good profit Batelco MessageManager B MESSAGE MANAGER Enterprise Edition Username ParkV O SMS E MMS van f Messaging Ls Originator Park View Send To 97 3 TTTTTTT Language English Dear Insert Smiley gt Personalization Features Insert Recipient s Prefix Title x gt Insert custom tag gt insert Recipien
90. t s First Name insert Template b Cut Insert Recipient s Middle Initial insert Recipient s Last Name Copy Insert Recipient s Short Name First Last Insert Recipient s Full Name with Title Paste Undo Insert Your name Coverage information rec Font Figure 6 The Message Context Menu insert Date Insert Time Insert Smiley This tool provides a set of the so called emoticons which can add life to your message text especially with younger audience To insert a smiley please right click the text choose Insert Smiley and then pick the smiley you like Do not use them too much in your business communication some serious people still find them too ambiguous Page 17 of 85 Message Manager End User Manual Personalization Features This option allows you to create and then personalize your message by inserting recipient name initials prefix title etc into the uniform message text as variables This is a valuable tool for efficient mass messaging which will not look mass and impersonal For example you want to send the birthday wishes to two recipients Mr Smith and Ms Ross Firstly define the recipients phone numbers in the Sent to field you can type them directly into this field or choose them from the Phone Book Then write a message Happy birthday Many happy returns of the day Place the cursor where you want to insert the names after the word birthday in our example
91. t the custom fields Please note that you can only import custom tags do not appear to define them to the recipient list Page 84 of 85 PROVIDED BY Poer Me Mobile eur
92. tacts 3 A 8 Clients 1 5 Loyal customers 0 83 Potential customers 1 85 Colleagues 1 85 Subordinates 0 8 Superiors 1 85 Family 1 83 Friends 0 R Distribution list 0 85 Clients 1 85 Loyal customers 0 Fb Potential customers 1 85 Colleagues 1 85 Subordinates 0 85 Superiors 1 85 Family 1 83 Friends 0 R Distribution list 0 Abark Rashid Mr 85 Clients 1 85 Loyal customers 0 8 Potential customers 85 Colleagues 1 85 Subordinates 0 85 Superiors 1 85 Family 1 85 Immediate 1 8 Relatives 0 v A di Abarkani Maryam Mrs l Figure 41 Showing the results of contact search within the groups with the help of Filter function Click the red Filtered link in order to the return to the Phone Book Filter dialog If you decide to use the Reset button again after the search is done please note that new criteria applied produce a completely new search results If you want to return to the normal Phone Book form with all the contacts shown click the Page 49 of 85 No Filter budon Message Manager End User Manual IV 1 f How to organize and share your contacts Here you can fully practice your right click skills because the main way to organize your contacts is the context menu Open it by right clicking the selected contact Inbox Haman Sayar ee Copy contact Ahmad ar Move contact
93. tely see the result of applying the Squeeze or Stretch functions Page 20 of 85 Message Manager End User Manual H1 1 h Saving the Message If you feel like you just created a very good message worth to be saved for future use wj please click the icon and choose Save current message from the context menu This facility allows you to have a number of preset messages saved for a quick reuse If you want to delete a saved message or send it click the same 2 icon and choose Manage Preset Messages The following form Figure 8 then appears Tr Preset messages You have saved these messages for future use Errr TTT TTT TTT TTT TTTTTTTTTTTTTTTTTTTTTTTTT Figure 8 Preset Messages form Select the message and click Send or Delete You can quickly open a saved SMS by choosing it from the list of recent messages available through the Preset messages context menu da Save current message RA Manage preset messages Dear Mr Ahmad Al Alamiya invites you PR section gets together today at 9am to Blb o iun Lwy Figure 9 The Preset Messages Context Menu The description of the Send Speed Dial and Managed campaign features is given in Chapter IlIl 7 Sending SMS or MMS Messages I 2 Creating VCard Messages Business workflow often needs quick exchange of personal contact information To make this exchange a snap the Message Manager has a useful feature enabling you to work wit
94. the date and time of the delivery through the built in Calendar and the Time controls Please note that your Operator of your System Administrator can foresee some periods when correct sending of your messages may be problematic due to heavy traffic In this case such periods are highlighted bright red for complete block out and light red for partial block out Eventually specify the day period when your message is to be sent and the expiry date for the campaign some promotion campaign can be rather long If you want to make sure you do not forget that your campaign is over you can select the Notify me when the campaign is completed via email or sms box The message planned for deferred delivery for your campaign is placed on the queue in the Message Manager server and then delivered at the time set by the Originator Use this dialog to efficiently manage a mass recipient promotion campaign by setting exact times to start and finish and by defining when your message is to be sent during the day Please mind the time zone differences Your message is to be delivered to 96567777771 96567777772 96567777773 Total of 777 recipients Time zone settings Restrict message delivery to the following period of the day We have suggested Time Zone information for you below based on the first From 10 00 AM peen To 06 00 PM cn recipient s phone number x Campaign expires on Date 05 05 201 1 i5 Time 06
95. them at your disposal Here you can e Create edit and delete contacts e Create rename and delete groups and subgroups e Copy and move your contacts and subgroups from one group to another e Select multiple recipients for your messages You can also share the contact information with external sources i e export it to the CSV Comma Separated Values files and import new contacts from external databases The lower level Standard edition and Consumer edition cannot boast such a capacity Their PhoneBooks hold 200 contacts maximum which is enough for personal usage and maybe for a starting business The top level Enterprise edition can operate not only with the Local PhoneBook stored on your computer but also access external databases like SQL or Oracle or Access files which makes its capacity virtually unlimited IV 1 PhoneBook Management The Message Manager is equipped with advanced PhoneBook in which you can do practically anything necessary to efficiently organize your contacts and send messages In addition to groups the program has the Distribution list which you can use as a temporary group containing just the telephone numbers This can be handy for promotion message deliveries when the real names are just not available Page 40 of 85 Message Manager End User Manual i Batelco MessageManager MESSAGE MANAGER Bateko Enterprise Edition shh Use this page to maintain your Phone book and to select
96. u can manage the phone numbers via the customer web interface To submit the Phone Book to the Server click Tools gt Submit PhoneBook Then choose among submitting the entire Phone Book selected groups from the Phone Book or just the recipients list The Message Manager connects to the server and uploads the information Now you can send an SMS from the mobile phone number allowed to broadcast to the short codes shown in the Customer Broadcast Shortcode field This message are now automatically forwarded to all numbers from your Phone Book Your Customer Account will be charged for the total number of individual SMS messages sent If there is not enough money in the Customer s Account to broadcast the message to all recipients an SMS informing about the problem will be delivered to the sender s mobile phone IV 2 d Replicate your PhoneBook to the Server If you want to synchronize the PhoneBook changes in your computer and on the server you must use the Replicate AddressBook item in the Tools menu see Figure 50 The functionality is available only if Local PhoneBook is private for me only is selected see Chapter II Configuration for more details ir i g Import AddressBook gt Export AddressBook gt SB submit AddressBook to the server gt Replicate AddressBook 2 Import Recipients List gt k HE Export Recipients List b i Figure 50 Synchronizing your PhoneBook with the ser
97. ust drag the file and drop it into your MM window Then the default Recipient Information form Figure 33 appears so you can edit the information if necessary However if the telephone number does not correspond to the digit only format see Chapter III 1 b Defining the Recipient or its country code does not correspond to the Coverage database it will not be recognized by the Message Manager IV 1 c Shared and private Phone Books Your Message Manager is a powerful instrument of team work Every user of a particular copy of the Message Manager can take advantage of the shared Phone Book located on the server so that a big company employees have access to one phone database On the other hand it is also a highly personalizable instrument because in addition to the shared one every user can create and maintain their own Phone Book You can create your own Phone Book by selecting the Local PhoneBook is private for me only box in the Configure window see Figure 35 Page 44 of 85 Message Manager End User Manual Other options Start Batelco MessageManager automatically on Windo Local PhoneBook is private for me only _Backup Restore data G Check for updates F Proxy settings Ga Personal info Figure 35 Making Local Phone Book private Please remember that this feature just like a number of others depends on the settings controlled by your System Administrator IV 1 d Selecting r
98. utton you can give your data source a name and describe it so that others would know what it is all about Figure 54 Page 60 of 85 Message Manager End User Manual c ODBC Microsoft Access Setup ye Bulk buyers Contacts of wholesalers gpstem Uatabase Figure 54 Your database connection description Here you can manage your database link i e select it if it is the first time create it repair or compact it Select is our choice now which brings us to the Database selection form Figure 55 Select Database DB Contacts mdb Access abase im Figure 55 Database selection After you press OK the form similar to Figure 52 returns but now your newly created User Data Sources are present in the list Figure 56 Page 61 of 85 Message Manager End User Manual ODBC Data Source Administrator 2 x User DSN System DSN File DSN Drivers Tracing Connection Pooling About User Data Sources Add Bulk buyers Microsoft Access Driver mdb dBASE file Microsoft dBase Driver dbf Remove Excel file Microsoft Excel Driver xls MS Access database Microsoft Access Driver mdb n ODBC User data source stores information about how to connect to the indicated data provider A User data source is only visible to you and can only be used on the current machine OK Cancel Apply Help Figure 56 Your new database
99. ver As usual with synchronizing the later changes take preference over the earlier ones Note that in the Consumer edition this action is performed with the help of a separate button titled Syne and located under the Tools button Ai Please note that your Operator Admin can apply a limit on how many phone numbers from your PhoneBook can be replicated If you get a corresponding notification you have to reduce the number of records in your PhoneBook IV 3 PhoneBook database connection Enterprise edition only The top level Enterprise edition of the Message Manager is equipped with an advanced function which makes the PhoneBook capacity virtually unlimited lucky users of the Enterprise edition can place their contact database on the server of their company This Page 58 of 85 Message Manager End User Manual feature also allows other users of the company to connect to the company server and share the database The connection can be established either with database files MS Access or dBASE or databases like Microsoft SQL Server ORACLE MySQL The editions other than Enterprise do not show the corresponding section active compare for example Figure 3 and Figure 51 Gi Batelco MessageManager 2 MESSAGE MANAGER Bareko Enterprise Edition shit Authentication Messaging Customer ID Username Password ls 1296 ParkV Phone Book Remember password Be Change Password Cha
100. w you to send SMS message to the predefined address with just one mouse click Please define your Speed Dial buttons Button label Mobile number Mohammad 9659999991 Ali 9659999992 Sundip 9659999993 Khalil 9659999994 Adel 9659999995 Figure 26 Speed Dial buttons defined Click OK to save Speed Dial phone numbers and return to the Messaging form Click Cancel to return to the Messaging window without saving Speed Dial phone numbers After you specify the Speed Dial labels they are displayed under the message box in the Messaging window see Figure 27 Page 36 of 85 Message Manager End User Manual Configure Characters Oof 459allowed 1 msgs Cp Coverage Deferred a Recurrence rel 2 77 000 Op sR l Figure 27 Speed Dial Buttons with new labels in the Messaging Window Now you can send a composed message immediately by clicking the appropriate Speed Dial button Note that using a Speed Dial button you do not need to type the recipients phone number in the Send to field every time you wish to send a message because the recipient s number is already indicated in the Speed Dial configuration Il 7 b Managing promotion campaigns with Message Manager The Managed campaign option is actually a multi tool giving you all necessary instruments to launch a big promotion campaign The corresponding form Figure 29 lets you define the period for your campaign and the time of the day when the recip

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