Motorola VT1005S IAD
Contents
1. For your convenience we have provided a handy reference guide to our Digital Voice Travel service To have a better understanding of its varied features please review the contents of this guide We promise you an exciting time ahead as we continue to introduce new and innovative products and services Do keep a lookout for them Once again thank you for choosing StarHub Warm regards 4 Mike Reynolds Head Integrated Products amp Marketing El Contents m Contents DISCLAIMER wow Ol Our Commitment To Serve You Better Quality Digital Voice Travel Customer Care Customer Benefits Subscription Information apogos Billing Information Payment Modes About Digital Voice Travel Technical Information Setting Up Your Digital Voice Travel Connection a Frontview of integrated access device b Rear view of integrated access device c Howto connect your Digital Voice Travel for cable modem ADSL connection only for cable modem ADSL connection with an external router for cable modem ADSL connection with built in router Troubleshooting Value Added Services Guide Frequently Asked Questions Appendices a Forwarding Setting for Motorola SBG 1000 Cable Modem Gateway b Setting up the Firewall for Motorola SBG 1000 Cable Modem Gateway c Digital Voice Travel Subscription Plan Glossary Please note that all information provided in this User Guide is correct as at date of2. Note 1 If you are also a StarHub Mobile subscriber please note that your Digital Voice Travel mailbox is different and separate from that of your mobile voice mailbox 2 If you have also subscribed to both Call Waiting and Voicemail and if your line is engaged the Call Waiting feature would be activated first If you do not initiate the Call Waiting function your call would be transferred to your EI Contents gt Digital Voice Travel Voicemail 27 Digital Voice Travel Frequently Asked Questions What sort of calls can make with Digital Voice Travel You can make local calls to any fixed or mobile telephone line from StarHub and other operators such as SingTel and Mobile One You can also make IDD calls over StarHub s IDD 008 IDD 018 service Customers who wish to use SingTel s IDD service Mobile One s IDD service 002 021 or other IDD service providers for e g 15xx must register with them first Generally most of the services that are available over your existing SingTel s fixed line are also available over Digital Voice Travel Note Please call our Customer Care at 1633 if you wish to bar IDD and 1900 calls on Digital Voice Travel How do make local and international calls with Digital Voice Travel To make calls to Singapore registered telephone numbers dial the normal 8 digit number just like how you use other fixed line phone services where no prefixes are required This applies even when you are overse
3. Enjoy free Number Retention when you sign up for Value PackPlus 6 96 per month Other Service Related Charges Installation 53 50 per hardware Service Activation 42 80 per hardware Service Call 53 50 per trip Subscription for Value Added Service 52 82 month for Pack Activation of Value Added Service 10 70 per Value Added Service Golden Number Selection 415 16 per number Silver Number Selection 94 16 per number Disconnection 32 10 if subscription is less than 6 months Reconnection 10 70 Telephone Wiring 64 20 Installation charges and activation of Value Added Service are waived for MaxOnline Customers Valid till 31 December 2007 Notes 1 All rates quoted are inclusive of 7 GST 2 Rates are correct at time of production We reserve the right to change the rates from time to time and adjust the rates accordingly in the event of any revision to the applicable GST rate by the relevant authority Please visit our website at www starhub com voice for all updates rates 3 The rate for each service call applies regardless of the nature of technical assistance unless the fault lies with the StarHub service 4 Additional charges may be levied on other materials and services not listed above Disclaimer El Contents m Please note that all information provided in this User Guide is correct as at date of production For more information please check
4. known service e g Web Server that can be accessed from the Internet CONFIGURED PORT FORWARDING LA ID nec Mot IAD 16384 32767 10 0 0 4 Yes Appendix 2 Setting up the Firewall for Motorola SBG1000 Cable Modem Gateway To select a predefined policy for all packets processed by the firewall e Onthe setup program left panel click Firewall e Click POLICY Click basic to display the options for firewall policy To create a custom firewall policy first select Custom and click Apply on the Firewall gt POLICY gt basic Page Then use this page to configure a custom firewall policy POLICY Minimum security higher risk omized firewall policy Press Apply then go tothe plete customization NOTE Firewalls are not foolproof We recommend choosing the most secure policy E 35 Appendix 2 Setting up the Firewall for Motorola SBG1000 cable modem gateway To open up the range of ports for SIP UDP signalling ports eg UDP ports 5060 5061 enter name of the Port ID of this firewall policy Put a check mark into the Enable checkbox to enable your firewall policy e Select allowed protocol UDP TCP from the drop down menu e Enter the lowest e g 5060 and the highest port number eg 5061 in the Port Range e Enter zero for the Protocol Number e Puta check mark into the Allow Inbound checkbox to allow incoming packets through the firewall e Puta check mark into the All
5. address of the IAD MAC address in the De militarised Zone DMZ of the router Note Please refer to Appendix 2 for Firewall settings El Contents OG 18 NOTE FOR OTHER ADSL SERVICE PROVIDER USERS Basic PPPOE set up on IAD for ADSL modem without NAT Network Address Translation To perform a PPPOE configuration Setting Up Your Digital Voice Travel Connection 1 Use a Ethernet RJ 45 cable and connect to your computer to the Motorola VT1005S Voice Terminal PC port 2 Launch your web browser 3 Atthe address or location field type http 192 168 102 1 and press ENTER to display the Status Page which will display the IAD settings 4 Click Basic Configuration to display the basic configuration window 00v Status Basic Confiquration Advancad configuration Basic Configuration Obtain IP Address Dynamically C Specify Static IP Address 1 58 fico 1 Subnet Mask fm m p j Default Gateway Help Enable PPPOE Service Name specify ONS Servers CHS Servers p p User Name Password 10 3 Sava Chongas Stotus Basic Advanced Help MOTOROLA El Contents gt 19 Setting Up Your Digital Voice Travel Connection FIELDS DESCRIPTION Obtain IP Address This setting is enabled by default If either of the following is true Dynamically configuration on this page is required Dynamically If you have a cab
6. configuration pages while the IAD starts up After the IAD restarts click the Web browser Refresh button to display the configuration pages Pick up the telephone handset and listen for a dial tone If you hear a dial tone you can now start using Digital Voice Travel If you are unable to connect to the PPPO3 server you may wish to perform the following steps 1 2 4 Check the PPPOE settings username and password Check the cabling between Internet port and DSL modem Check the link lights between the router and the modem Try new cabling between the Internet port and DSL modem If the above fails please contact Customer Care at 1633 for assistance El Contents m 20 Setting Up Your Digital Voice Travel Connection Overcoming firewall for ADSL modem or ADSL router If you have an ADSL router there may be firewall options built in that may block certain network traffic and may interfere with the Digital Voice Travel service If you experience problems with your Digital Voice Travel service and are connecting through a firewall please ensure that the following UDP ports are allowed to and from the IAD Digital Voice Travel IAD Internet ports e ports 5060 through 5061 using UDP protocol e TFTP port 69 using UDP protocol DNS port 53 using UDP protocol RTP ports 16384 through 32767 using UDP protocol Since firewalls may be designed differently please consult the ADSL modem or router user manual for fu
7. is given one voice mailbox per telephone line What is the maximum length of my voicemail greeting Your voicemail greeting may be up to 1 minute 60 seconds long How do I stop my calls from going to Voicemail No You cannot stop calls from going to Voicemail eventually in the event there is no answer for your forwarded phone number Appendix 1 Port Forwarding Setting for Motorola SBG 1000 Cable Modem Gateway Configure Port Forwarding for the Motorola SBG1000 cable modem gateway on Port 5060 5061 and 16384 32767 Note Please ensure that the firewall policy on the integrated cable router allows the Ports specified above In the menu on the left hand side of your screen click the Gateway button This will open a new menu at the top of your screen In this new menu click the Port Forwarding button STATUS ES FORWARDIN PORT TRIGGERS LOG Te pace ets lta Eee opara ing on your private internet Port Forwarding entry is a CPE device on the private LAN Neil evang sc COPS el Web Server that can be accessed from the CONFIGURED PORT FORWARDING This page allows you to configure Port RN entries If you select Custom template you need to enter all specific parameters Else you can select from the list of well known predefined templates to fill in the default settings for a Port Forwarding entry from which you modify to match your network setup Note You must ensure you
8. me to inform callers of my new Digital Voice Travel Number One possible solution is to subscribe to SingTel s Telemail service which allows your caller to leave voice messages You can also cus tomise your Telemail greeting to inform them about your change of phone number and to call your new Digital Voice Travel number Please contact SingTel at 1609 to find out about the charges Please note that you would need to keep your SingTel line active for the duration you wish to have the Telemail service El Contents m 28 Frequently Asked Questions Is there any internal wiring required for Digital Voice Travel No internal wiring is required if you connect your telephone set to the back of the IAD using an ordinary double ended RJ 11 cable However you need to install internal wiring if you wish to install the telephone set some distance away from the IAD e g another room Please inform our Customer Care Consultants upon your subscription to Digital Voice Travel service should you require internal wiring We recommend the use of a cordless telephone set should you wish to avoid installing additional wiring What is the effective distance from the telephone line to the IAD The maximum distance supported by an IAD will be up to approximately 1 000 feet What does the IAD do The IAD converts analogue voice signals from a standard telephone to digital data that can be transmitted through a broadband device across the Internet It pro
9. production For more information please check the latest online updates and terms and conditions at our website at www starhub com voice O AR WW 12 13 14 14 15 16 17 22 24 28 33 33 35 37 38 Our Commitment To Serve You Better Quality Digital Voice With StarHub s Digital Voice Travel service you now enjoy unlimited overseas calls using the portable integrated access device IAD What s more Digital Voice Travel also offers you free calls when you call a Singapore registered number from anywhere in the world using the IAD That means you can still be connected to your loved ones wherever you are If you have any feedback on how we can enhance our services we will be happy to hear from you From time to time we may carry out customer satisfaction surveys for our services We hope you will take the time to give us your feedback so that we can make every effort to ensure you receive the premium service you ve come to expect from StarHub Valid for calls made between Digital Voice Travel lines with StarHub approved IADs only Valid till 31 December 2007 Terms and Conditions apply Sta rHub El Contents m 3 Our commitment to serve you better Customer Care At StarHub we are committed to provide quality service Our Customer Care Hotline operates daily As our valued customer we are always there to assist when you k 2 3 4 Upgrade your StarHub
10. services Request for installation of an additional cable point Require technical support Want to find out more about StarHub s latest promotions and offers For Customer Care enquiries please call 1633 Alternatively you may like to fax your enquiries to 6725 1603 or send us an email at customerservice starhub com We will also be happy to serve you at the following Customer Service Centres 1 Raffles Place B1 02 OUB Centre Singapore 048616 Open from 9am to 8pm daily 4 Tampines Central 5 02 27 28 Tampines Mall Singapore 529510 Open from 10 30am to 9pm daily 68 Orchard Road 02 01 Plaza Singapura Singapore 238839 Open from 10 30am to 9pm daily For StarHub Redemption requests please proceed to 59 Killiney Road Singapore 239521 Open from 10am to 8pm daily El Contents gt 4 Our commitment to serve you better StarHub Customer Benefits StarHub Rewards Loyalty Programme As our valued customer you will be able to enjoy a host of exciting year round perks under our StarHub Rewards loyalty programme e STARHUB REWARDS DAILY WINNER Every day we will pick a lucky customer to be our winner for the day If you are our lucky customer you will receive 80 credited into your StarHub account to offset future subscription charges Daily winners who are Hub Club members will get double rewards with 160 credited into their winning StarHub account e STARHUB REWARDS BIRTHDAY TREATS You wi
11. temporarily unavailable while the IAD is re booting and performing the start up diagnostics or when there is network interruption You can resume using the service once you hear the standard dial tone depending on the model of IAD it could take about 2 5 minutes from the time of re booting I am physically in Singapore can dial Singapore emergency numbers e g Singapore Police Force using Digital Voice Travel How should dial Yes you can When you are physically located in Singapore you can dial Singapore emergency numbers For example you can dial 999 to contact the Singapore Police Force However since Digital Voice Travel is a portable service you may need to inform the emergency department of your exact location if you need the emergency service at your location 1 am physically in an overseas country can dial the foreign emergency numbers using Digital Voice Travel How should I dial When you are in an overseas country e g in the US you cannot call any of the US emergency numbers You need to use a US registered telephone line to make emergency calls in the US This applies to any other overseas country you are in I am physically in an overseas country dial the Singapore emergency numbers using Digital Voice Travel How should dial When you are in an overseas country e g in the US you can still call Singapore emergency numbers using the usual emergency dial codes like 999 Your call is treated just li
12. 1000 Cable Modem Gateway Linksys Wireless Cable Gateway 200 For other models please check with Customer Care at 1633 whether they are supported Overcoming firewalls in the cable modem with built in router There may be firewall options built in the integrated cable modem cum router that may block certain network traffic and may interfere with the use of Digital Voice Travel If you experience problems with your Digital Voice Travel service and are connecting through a firewall please perform the following steps to enable UDP ports to and from the IAD 1 Disable Firewall on the integrated cable modem cum router No additional settings is needed on IAD and cable modem with built in router to use Digital Voice Travel 2 When Firewall is enabled on the integrated cable modem cum router there are 2 options available as follows e Configure Port Forwarding for the cable modem with built in router on Port 5060 5061 and 16384 32767 Refer to Appendix 1 for setting of Port Forwarding Please also ensure that the firewall policy on the cable modem with built in router allow the Port specified above See Appendix 2 Setting up the firewall for the SBG1000 For Wireless Cable Gateway 200 cable modem with built in router Port Forwarding is not required on the Wireless Cable Gateway 200 even though the firewall is enabled If you are using the Motorola SBG1000 cable modem cum router bypass the IAD from the Firewall policy and place the IP
13. 3 BANK CHEQUE 7 D Pay THIS BILL CREDIT DEBIT CARD PAYMENT H OTAR aakh AMERICAN EXPRESS DINERS MASTERCARD VISA Please cil Onge you have sled tnis Pox we will charge your monthly bili to Robinson Road Post Office your card P O Box No 81 CARD EXPIRY DATE Singapore 900131 PAY B Y GIRO AND CARDHOLDER S SIGNATURE GET 100 FREE SMS Just call 1633 for a GIRO Form 000000056693 0000000001092007 081005 000000005899 3 ONE TIME CHARGES one time charge and or registration fee for new Value Added Service s is reflected here SUBSCRIPTION CHARGES These are the monthly subscription charges for your Digital Voice line and or any optional Value Added Service GST Items indicated by are subjected to prevailing GST rate SAVINGS Every time you enjoy savings with StarHub it is highlighted like this So it s easy for you to see the savings you enjoy each month IDD 008 018 CALLS All outgoing international calls made from Singapore through StarHub s IDD 008 018 are reflected here For your convenience your StarHub bill ends with your Current Charges It s your quick and easy reference for the month Our commitment to serve you better SAVINGS ON IDD 008 CALLS You have saved this amount from all the IDD 008 calls made for the month Account No 1 10053926R Summary Current Charges Access Services One Time Charges 40 0000 Subs
14. 33 so that they can advise you on the appropriate type of wiring for the service We will be happy to arrange for additional cabling for you or you may also wish to enage your own contractors for the job Please ensure that only approved cables are used for your cabling El Contents m 12 Setting Up Your Digital Voice Travel Connection Upon subscribing to Digital Voice Travel this IAD will allow you to connect both a computer and your standard corded or cordless phone set to make voice calls We have included some useful tips on how to set up your Digital Voice Travel connection in this handbook You may wish to refer to them before deciding to call the hotline for technical assistance Alternatively you can visit www starhub com voice for the latest online updates The following diagram shows the typical set up for a StarHub Digital Cable MaxOnline and Digital Voice Travel user Integrated Access Device IAD Normal RJ 11 Telephone Cable Coaxial Computer Cable Gy MaxOnline p UP Cable _ LAN MaxOnline Other Service Provider Cable Point Phone Socket StaHub Digital Cable For better voice quality we recommend that you connect the IAD directly to the cable or ADSL modem instead EI Contents D of connecting behind the router if applicable 13 Setting Up Your Digital Voice Travel Connection
15. Front Panel The following diagram shows the front panel of the IAD The POWER light on the front panel lights solid green when it is powered on and operating normally During start up and image upgrades the POWER light will blink as follow Blinking Status of VT1005S Once Performing initial boot sequence Twice Acquiring its network IP address Thrice Downloading configuration file Four Registering with network Example Motorola VT1005S Voice Terminal Note Never unplug your IAD while the light is blinking continuously Instead allow the process to be completed or the unit may become inoperable Rear Panel The following diagram shows the types of connection at the rear panel of the IAD The rear panel provides the following connectors To Phone J To computer or router To AC power To modem or router Key Item Connection made with LINE 1 RJ 11 This is a telephone line port that connects to the first telephone in service LINE 2 RJ 11 This is a telephone line port that connects to the second telephone in service and should not be use Note LINE 2 is available only on Motorola VT1005S Voice Terminal IAD only POWER 12V DC 1A This where the power adapter can be connected to an AC power outlet WAN RJ 45 This is an Ethernet port where you can connect to a broadband network through a modem router switch or hub WAN stands for Wide Area Network PC RJ 45 This is an Ethernet
16. User Guide me flexible zero subscription way to call home Click here to Enter jii StarHub Dear Valued Customer Welcome to a new hubbing lifestyle As a full service media and info communications company StarHub is a premier source for information communications and entertainment Leveraging on the convergence of technologies we hope to make it easier for you our valued customer to enjoy a full suite of services from us When you are empowered by the convenience created through these convergent technologies you are hubbing You may be surfing the net sending an SMS chatting with a friend logging on to the network streaming videos downloading music or just watching television you are simply enjoying the benefits of hubbing all from one source As a StarHub Digital Voice Travel customer you will be assured of quality unlimited overseas calls via the portable integrated access device IAD What s more you will also enjoy free calls to Singapore from anywhere in the world Moving forward you will have our commitment in continuing to provide prompt and friendly customer service so that your total experience with us will be a pleasant and rewarding one Our dedicated Customer Care Consultants are only a phone call away Last but not least we also aim to provide you our valued customer a wide range of privileges under our StarHub Rewards programme Do visit www starhub com rewards for more details
17. as Note You can also dial SingTel and M1 fixed or mobile numbers To make calls to telephone numbers that are registered in overseas countries you can dial using StarHub IDD e g 008 where CC Country Code AC Area Code XXXXXXXX is the telephone number This applies even when you are overseas Note You will have to register with the respective Singapore IDD providers e g SingTel if you are not using StarHub s IDD service What do you mean by One Number For Life You can take your Digital Voice Travel telephone number with you wherever you relocate and this is not just within Singapore but also anywhere in the world without the hassle of carrying different numbers Can I keep my existing SingTel number Yes You can take up our Number Retention service by subscribing to ValuePack or ValuePack Plus This is a number portability service that allows you to retain your existing fixed line phone number when you switch from other operators to StarHub You can enjoy the benefits of Digital Voice Travel without giving up your existing fixed line phone number Please contact our Customer Care at 1633 if you wish to apply for this service Upon application we would arrange on your behalf with other operator to terminate your existing telephone number and to transfer it to StarHub The process would typically take more than 5 working days as time is required by the other operator to process the request After the
18. cription Charges 15 8065 Usage Charges 0 3949 Other Credits and Charges 0 0000 56 2014 Total GST 3 91 Total Current Charges 60 11 Account Details Service Number 64927014 Digital Voice Travel One Time Charges G Digital Voice Travel Line 40 0000 40 0000 Subscription Charges G Digital Voice Travel Line 05 09 07 23 09 07 6 0085 G Digital Voice Travel Line 24 09 07 23 10 07 9 8000 15 8065 Usage Charges 24 08 07 23 09 07 G Local Calis 20Sec 0 0022 Savings Free outgoing calls 100 00 Discount 0 0022 lt lt p 100 008 Calls 1Min 4Sec 0 3949 0 3949 Total Charges Before GST For 64927014 56 2014 Itemised Call Details IDD 008 Calls Date Time Country Tel Number Duration Rate Amount 07 09 07 6 09pm USA 00814087773456 1Min 4Sec 0 3949 Sub Total for IDD 008 Calis iMin 4Sec 0 3949 p CURRENT CHARGES Total GST 3 91 GST 7 on 55 8065 3 91 Non Taxable Charges 0 39 Thank you for your support For your convenience our revised terms and conditions on the uso of Starub s Services are avalable on our website starhub com Your continued use of StarHub s Services wil constitute acceptance of the revised terms and conditions Legend G Subject to GST F Flat Non proratable service Page 2012 Our commitment to serve you better Payment Modes BY GIRO You can enjoy the convenience of paying your bills automatically through GIRO Obtain the GIRO application form from our website at www starh
19. d by power off and on the IAD again Please ensure you follow the power up down procedures for your modems routers Please also refer to your equipment vendors if unsure Note When the IAD is powered on for the first time you may have to wait for up to 5 minutes before it completes the start up sequence and acquires a dial tone For latest update on troubleshooting guide visit http www starhub com Troubleshooting El Contents m 23 Value Added Services Guide Digital Voice Travel comes with a full range of Value Added Services to serve your telephony needs For the basic subscription of 10 49 w GST per month you will be entitled to the following Value Added Services 3 Party Call Call Hold To facilitate customers with the selection of our array of Value Added Services we have 2 specially created bundles packed with our popular Value Added Services as follows Value Pack Value Pack is a bundle of Value Added Services for Digital Voice Travel consisting of Caller Number Display Call Waiting Call Divert Voicemail without message waiting indicator Value PackPlus Value PackPlus is a bundle of Value Added Services for Digital Voice Travel consisting of Caller Number Display Call Waiting Call Divert Voicemail without message waiting indicator Caller Number Non display Call Transfer Private Number Listing El Contents m 24 Value Added Servic
20. dems with Ethernet RJ45 connectors Please note that not all ADSL modems and routers are supported by Digital Voice Travel Does Digital Voice Travel support ADSL modem with a separate router Please refer to our Customer Care to determine if a particular ADSL modem or router will be supported on Digital Voice Travel Do note that technical support provided by StarHub to resolve issues when used with ADSL modems routers will be limited as these are 3rd party services equipment provided by other service providers My ADSL modem only has a USB connection Will the IAD fit into my network You will need to switch to an ADSL Ethernet modem in order to connect to the Ethernet port of the IAD Will my IAD work when bring it overseas Are there any restrictions Yes you can use Digital Voice Travel when overseas by connecting it to a broadband device Your Digital Voice Travel will operate as if you are still in Singapore When you use the IAD to make a call to a Singapore registered number your call is charged like a local call and not 100 call However we cannot provide assurance that Digital Voice Travel will work over networks that are not within the control of StarHub We recommend that you check with the broadband service provider in the country you will be in to check if there are any regulations or restrictions on using VoIP service Also if you are accessing from a broadband network with a firewall you may not be able to use Digita
21. e quality of your on going call may be affected depending on the volume of data traffic Is there a minimal broadband speed for Digital Voice Travel to work properly To support 1 IAD line per broadband connection StarHub s MaxOnline 2000 broadband access plan should be adequate For other broad band service provider users it is advisable to have a minimum download speeds of 512Kbps and upload speeds of up to 128Kbps To support more than 1 IAD line per broadband connection it is advisable to have a minimal broadband speed of 128K x N where N is the number of IADs connected to a single broadband access This requirement applies for both upload and download speeds Note The above recommendation on minimum broadband speed do not take into account where there are simultaneous heavy Internet data usage activity such as downloading uploading of huge files as this type of activity can still affect the voice quality For Motorola VT1005S Voice Terminal you will require a router to support more than 1 IAD line per single broadband connection To find out which routers are supported for multiple IAD lines set up please call our Customer Care at 1633 Is there an advantage in using MaxOnline broadband than say SingNet Although Digital Voice Travel will work over both cable and ADSL networks StarHub will naturally be able to give better support to customers using MaxOnline It should be noted that Digital Voice Travel supports only ADSL mo
22. e would like to suggest that you install a back up power option such as an Uninterruptible Power Supply UPS unit The UPS would provide back up power in the event of a power failure not just for the IAD but also for PC and other equipments in the house Does Digital Voice Travel support answering machines or similar devices Most answering machines should work but some models especially older ones may have compatibility issues as Digital Voice Travel is operating over a newer technology platform We recommend that you check with the equipment vendor for more information Alternatively you can call our Customer Care at 1633 to subscribe to our Voicemail service Can use multiple phones with Digital Voice Travel service Yes some of our customers use cordless phone systems that come with a base unit and extra handsets The base station of the cordless telephone plugs directly into the IAD Multiple handsets can be placed anywhere in the house However the Caller ID display of certain cordless phone may not work properly with Digital Voice Travel Can I use my pulse dialling phone with Digital Voice Travel No Digital Voice Travel does not support pulse dialling phones Pulse dialling is usually found in older model phones whereas most modern phones operate on tone dialling Please check that the phone you intend to use with Digital Voice Travel supports tone dialling Does Digital Voice Travel support dial up modem usage For data com
23. es Guide Value Added Service Description The following section describes the full range of Value Added Services from Digital Voice Travel If you need further assistance or if you wish to bar IDD and 1900 calls please call our Customer Care at 1633 THREE PARTY CALL You can talk to two other persons on different lines at the same time To begin the conference dial party A s number and after party A answers the call call party B by pressing flash key after which you will hear a secondary dial tone Next dial party B s number After party B answers the call press flash key to activate a Three Party Call To begin the conference while on a call with party A Call party B by pressing flash key You will hear a secondary dial tone Dial party B s number When party B picks up the call press flash key to activate a Three Party Call Note 1 The Digital Voice Travel user who initiates the conference must remain in the conference Otherwise all calls will be terminated 2 International calls are supported CALL HOLD You can place an active call on hold For analogue phone sets you can place an active call on hold by pressing flash key Note Please call Customer Service at 1633 if you wish to bar IDD and 1900 calls on your Digital Voice Travel line CALLER NUMBER DISPLAY The phone number of an incoming caller is displayed on your phone which must have caller ID display or external caller ID display unit To apply for t
24. grated access device IAD you will be billed the installation charge Thereafter you will receive a monthly bill reflecting your subscription and usage charges Please note that subscription charges are billed one month in advance The payment due date as well as details of the charges will be indicated on the bill LATE PAYMENT A reminder will be sent when payment is not made by the payment due date Your services may be suspended if there is any outstanding amount from your previous bill s A reconnection fee of 10 70 w GST will be charged for each line INTERIM BILL We will send you an interim bill if your charges become exceptionally high All interim bills require immediate payment to avoid suspension of service If you would like to check the latest status of your payment or have any other billing enquiries please feel free to call our Customer Care at 1633 or 65 6820 1633 when you are calling from overseas or fax to us at 6720 5000 Alternatively you may like to send us an email at customercare starhub com or visit www starhub com El Contents m 6 Our commitment to serve you better CURRENT CHARGES This shows current charges incurred for this bill It is calculated as Current _ One time Subscription Usage Other Credits Total Charges Charges Charges Charges and Charges GST StarHub Ltd 51 Cuppage Road 407 00 StarHub Centre Singapore 229469 StarHub a Or email cus
25. his Value Added Service please call our Customer Care at 1633 to subscribe to Value Pack or Value PackPlus Once activated this service cannot be turned off To de activate this service you will need to call our Customer Care at 1633 to terminate your Value Pack or Value PackPlus subscription CALL WAITING When you are engaged on a call and someone calls you will hear an audible call waiting tone consisting of 3 beeps If you want to take the call press the flash key on your phone to enable Call Waiting Calls that you did not take will go to voicemail after timeout To activate Press the flash key to put the first caller on hold and talk to the second caller You can alternate between the 2 callers by pressing flash key To de activate you do not wish to be interrupted in the middle of a call you can temporarily de activate Call Waiting by keying 70 Once Call Waiting is de activated you should hear a short intermittent tone followed by a dial tone after you have pressed 70 If you do not hear a dial tone that means the de activation of Call Waiting service was unsuccessful Note 1 Once activated Call Waiting will be automatically continue with the following calls 2 You cannot de activate Call Waiting in the midst of a call El Contents m 25 Value Added Services Guide CALL DIVERT Your incoming calls will be diverted unconditionally to another fixed or mobile number of your choice To activate gt d
26. hoes and is there any way to eliminate this problem In a voice telephone call an echo occurs when you hear your own voice repeated Problems with echo usually originate on the other end of your call This is due to latency on your Internet connection which causes the delayed playback of your voice There are two ways echo can occur 1 Electrically through poor quality phone cables 2 Acoustically feedback through sound waves between the phone s speaker and microphone Try asking the other party to lower the phone volume in order to reduce the feedback of your voice As a last resort try different telephone sets to reduce echo as the quality of the telephone is important and some telephones have special echo cancellation technology What is the cause of dropped calls Dropped calls are usually associated with Internet connectivity issues High latency and packet loss can affect your call 1 High latency occurs when it takes too long for the data to be transmitted over your Internet connection 2 High packet loss occurs when information is lost over your Internet connection Either symptom can be caused by ISP Internet service provider problems Internet congestion or heavy bandwidth usage such as online gaming or file sharing If were advised by the Customer Care Consultant to reset the IAD because of a problem with my broadband service would the Digital Voice Travel service be affected The Digital Voice Travel service would be
27. ial 72 the number to divert During activation you should hear a fast busy tone as confirmation that the service has been activated To de activate gt dial 73 Note 1 You can still make outgoing calls and receive incoming calls incoming calls will be diverted to the new number 2 Your calls would also be diverted if your IAD were not powered on 3 You will not hear any special dial tone to inform you that Call Divert is currently activated CALLER NUMBER NON DISPLAY The person you are calling will not be able to see your phone number when you call them To activate Call our Customer Care at 1633 to subscribe to Value PackPlus To de activate dial 82 before dialing the number you wish to call Note 1 De activation is on a per call basis i e your phone number will be blocked again from the next call you made 2 When your phone number is blocked you may not be able to gain access to certain services that require caller ID to be presented such as StarHub s Surf For Free CALL TRANSFER While on a call with party A you can transfer the call to party B To activate Press flash key You will hear a secondary dial tone Then dial party B s number Wait for party B to answer the call before you disconnect your phone After that parties A and B would be connected Notes The number you transfer to can be any local or international fixed or mobile number PRIVATE NUMBER LISTING Your teleph
28. igital Voice Travel does not support Message Waiting Indicator which will alert you when you have message s in your mailbox 3 OTHER VOICEMAIL FUNCTIONS a Leaving messages in voice mailboxes of other StarHub Digital Voice Travel and StarHub Mobile users Dial 1302 or 65 98501302 if you are overseas and enter the other party s Digital Voice Travel or mobile number You will hear the default or personalised greeting You have reached mailbox number Digital Voice Travel or mobile number Please leave your message after the tone Leave your message after the tone b Personalising your own greetings gt Dial 1303 or 65 98501303 if you are overseas and enter your Voicemail password Press 2 to access your greetings menu To record your greeting press 2 followed by 3 To play your greeting press 2 followed by 1 4 CHANGING YOUR VOICEMAIL PASSWORD Digital Voice Travel Voicemail is secured by a password this password is different from that for your other enhanced services The default password is 8888 To change your Voicemail password a Dial 1303 and log into your mailbox b Press 8 to access your Personal Options menu c Press 2 to access your Password Options Press to modify your password 4 to 7 digits number e Press to confirm the new password If you have forget your password please call our Customer Care Consultants at 1633 or 65 68201633 if you are overseas to reset your password to the default password 8888
29. ing while you are overseas we will only perform troubleshooting remotely such as checking for service connectivity etc Therefore we will only support on a best effort basis Suddenly am unable to receive any incoming calls What is the cause he inability to receive inbound calls is directly related to the IAD s ability to register with our proxy server If the IAD is not registered our network will be unable to route calls to the IAD Some of the possible causes are e Power outages Loss of Internet connectivity Router firewall security options blocking Digital Voice Travel traffic f this problem occurs please verify that you have Internet connectivity and check your router firewall security settings Next reboot the AD by unplugging the power cord for 15 seconds and then plug it back in This will initiate a new registration request Wait 5 minutes or the device to completely boot up before attempting to make a call Is there any Quality of Service QoS implemented on the IAD Voice packet delivery over the Public Internet is typically best effort However the IAD provides upstream voice prioritisation to ensure hat upstream voice data has priority over other Internet data This ensures good voice quality even during heavy upstream data transfers such as e mail synchronisation or file sharing How is the voice quality he voice quality should be reasonably good but as it operates over the Internet there is no assured
30. is no guarantee that the service will always work As Digital Voice Travel operates over the public Internet there is no assured quality of service Calls to emergency numbers are free of charge El Contents m 11 Technical Information Hardware Requirements To use Digital Voice Travel you need to have the following items Integrated access device IAD Digital Voice Travel currently supports the Motorola VT1005S IAD only Motorola VT1005S is compatible with almost any Microsoft Windows Macintosh or UNIX computers with a 10Base T or 10 100Base T Ethernet adapter Note Only IAD purchased from StarHub or its authorised resellers can be used for Digital Voice Travel Broadband Internet connection The broadband Internet access can either be of a cable StarHubs MaxOnline broadband access or an ADSL connection with a minimum download speeds of 512Kbps and upload speeds of 256kbps Note Digital Voice Travel will not function with a narrowband connection e g 56Kbps Dial up access e Analogue phone corded or cordless Internal Wiring If the telephone set is connected directly to the voice port of the IAD no additional wiring is required Internal wiring would be required should you wish to locate the telephone set in another room We recommend using a cordless phone if you do not wish to install internal wiring If you require additional wiring please call our Customer Care at 16
31. ke any local call made in Singapore Can still call emergency numbers such as 999 if there is a power failure No you would not be able to make outgoing calls or receive incoming calls if there is a power failure What if I lose the IAD Please report the loss immediately to our Customer Care at 1633 This is important because you are liable for all call charges incurred until you report the loss to us What do I do if encounter a technical problem Please call our Customer Care at 1633 Frequently Asked Questions Voicemail Frequently Asked Questions How can 1 access my mailbox Please dial 1303 followed by your password if you are calling on your Digital Voice Travel line Alternatively enter your mailbox number your Digital Voice Travel phone number followed by your password if you are calling from a mobile phone or on a fixed ine phone service provided by other service providers How many messages can be stored at any one time A maximum of 5 messages can be stored at any one time Duration of each message can be up to one minute Can I personalise my Voicemail greeting Yes you may Please refer to the Voicemail section in the Digital Voice Travel Voice guide What do I do if forget my password Call our Customer Care Consultants and we will reset it to the default password 8888 for you What happens if my mailbox is full and someone tries to leave a message The system will play a message that will inform the cal
32. king Cable l Integrated Access Device 13A Power Point Normal RJ 11 Telephone Cable Computer MaxOnline fi Steps for Setting up 1 Ensure that your IAD is unplugged and that the power supply to your modem is turned off 2 Connect one end of an Ethernet cable RJ 45 to an open Ethernet LAN port on your modem with built in router Connect the other end of this Ethernet cable to the WAN connector on your IAD Connect a telephone to your LINE 1 connector on your IAD using a RJ 11 telephone cable Power on your modem Wait for about 2 minutes for it to start up Plug the AC power adapter to the POWER connector on your IAD and the electrical outlet This turns your IAD on Note You should keep the IAD powered on all the time in order to receive incoming calls 6 Wait for about 2 5 minutes for the IAD to start up Note Start up may take longer if the IAD re configuration takes place or when the Internet is slow congested 7 Pickupthe telephone handset and listen for a dial tone If you hear a dial tone you can now call anyone as you normally would on any telephone If you do not hear a dial tone check that all connections as El Contents described in this procedure are correct 17 Setting Up Your Digital Voice Travel Connection NOTE FOR CABLE MODEM USERS The following cable modems with built in routers are supported by StarHub Motorola SBG
33. l Voice Travel Note For example when you are in the US and you wish to use Digital Voice Travel to call a US number you have to make an IDD call using StarHub s IDD 018 and 008 or those of other IDD service providers provided you have already registered an account with them How can I ensure that the Digital Voice Travel service works when I bring my IAD overseas Before you bring your IAD overseas you are advised to try the equipment and the Digital Voice Travel service in Singapore This is because if you encounter issues related to a faulty IAD StarHub can provide for on site troubleshooting Please also check with the respective overseas Internet service provider if they will block VoIP traffic on their network Do ensure that the broadband speed is sufficient and the modem you intend to use provides Ethernet interface However please note that we cannot provide any guarantee that the service will work while you are overseas as the networks equip ment related to the broadband access are not within our control Therefore we will only provide support on best effort basis in such instances If have any connection or call issues when am overseas how contact StarHub You can call our Customer Care at 65 6820 1633 when you are overseas However you will have to pay for the IDD call charges for he respective calls made if you are using the IDD from an overseas service provider As we are unable to provide on site troubleshoot
34. le modem with no router and your cable provider assigns IP addresses dynamically the IAD obtains its IP address dynamically from your cable provider If you have a router with DHCP enabled the IAD adapter obtains its IP address dynamically from your router Specify Static IP Address your broadband provider requires a static IP address enable Static IP Address and type the Static IP Address and IP addresses for the Subnet Mask Default Gateway they provide Enable PPPoE If you have a ADSL modem with no NAT Click enable PPPoE and type Service Name User Name and Password provided by your DSL provider Specify DNS Servers Enables you to specify Domain Name System DNS servers if DNS Servers are necessary Notes 1 2 3 4 5 If Obtain IP Address Dynamically or Enable PPPoE is selected Specify DNS Servers is off by default If required by your broadband provider only select Specify DNS Servers and type the DNS server IP addresses provided by your broadband provider If Specify Static IP Address is selected Specify DNS Servers is selected by default If no DNS server is automatically assigned you need to type the DNS server IP addresses provided by your broadband provider Verify that all fields are correctly filled in and click Save Changes This will require a reboot of the unit The message Are you sure is displayed Click OK Wait for about one minute You cannot display the
35. ler that your mailbox is full and he she is unable to leave any message at that time You are encouraged to delete your old messages constantly Can more than one person send the message at the same time Yes More than one message can be left in your mailbox at the same time as long as it is within the allocated number of 5 messages If I accidentally delete a message during playback can I retrieve it Yes simply press 4 to recover the deleted message before the call is hung up Can check my messages from any phone Yes as long as the phone has touch tone dialling facility Dial 1303 enter your mailbox number your Digital Voice Travel phone number followed by your password When I re direct a message does a copy remain my mailbox Yes a copy of the message will remain in your mailbox till you delete it or when the retention period expires Will I be notified whenever there is a new message in my mailbox No Message Waiting Indicator function is not available at the present moment A message I had previously stored in the mailbox is now gone What happened Messages are purged automatically after four days for new messages or two days for saved messages What is my voicemail local access number You can access your Voicemail by calling the short code 1303 or any of the local access numbers 6820 1303 or 9850 1303 Can I have multiple Voice Mailboxes with Digital Voice Travel Currently each Digital Voice Travel account
36. ll get to enjoy exclusive discounts on exciting birthday treats to make your birthday a truly memorable one Look out for the list of participating merchants in our monthly newsletter e STARHUB REWARDS PRIVILEGES As a privileged StarHub customer you ll be able to enjoy a wide variety of exciting lifestyle promotions every month Watch out for these surprise treats in our monthly newsletter e STARHUB REWARDS ANNUAL LUCKY DRAW As a gesture of our appreciation for your support you will stand a chance of winning exciting prizes in our annual lucky draw For every 10 that you spend on StarHub services you will be given 1 chance So the more services you subscribe to the greater your chances of winning the fabulous prize that we have in store e STARHUB REWARDS MONTHLY POINTS You can now get even more value for your monthly expenditure with StarHub because for every dollar you spend on StarHub services you will be awarded 1 StarHub Rewards Monthly Point You can use the points to redeem for attractive gifts add more StarHub services and enjoy great savings Terms and conditions apply for the above Please refer to www starhub com rewards for more details El Contents O 5 Our commitment to serve you better Subscription Information Billing Information As a new StarHub customer we would like to take this opportunity to help you understand the billing process and payment modes MONTHLY PAYMENT Upon installation of inte
37. munications Digital Voice Travel is designed for optimised broadband connections via its RJ 45 Ethernet port that are available on the IAD As such dial up narrowband data type of communications via the RJ 11 port is not a supported usage Does Digital Voice Travel support faxing Like any other activities over the Internet faxing over Digital Voice Travel is dependent on the network conditions beyond StarHub s control such as congestion or disruptions Users may encounter dropped transmission or degradation fax quality As such we are unable to support faxing over Digital Voice Travel Can I use Digital Voice Travel for my home security system As your home security system is an essential service we strongly recommend that you consult your system vendor first before connect ing your home security system to Digital Voice Travel We would be glad to provide any relevant information to your vendor if necessary Please note that your home security system will not work in the event of a power failure as the IAD does not have standby power back up In the unlikely event that there is a Digital Voice Travel outage your home security system will not work as well Can 1 operate a virtual private network VPN application behind the IAD Yes it should support most VPNs operating IPSEC and PPTP the most common VPN protocols Frequently Asked Questions Can I surf the Internet and make a voice call simultaneously Yes you may However the voic
38. on to the phone set Loose Ethernet RJ 45 connection to the WAN port of the IAD or wrong Ethernet port on the IAD used Loose Ethernet RJ 45 connection to the Ethernet port of the broadband modem CPE either cable or ADSL Wrong installation process IAD not connected to StarHub Digital Voice Travel network Note Please confirm that you have internet connection prior to performing this troubleshooting step by checking whether you can send receive data using your computer Check that the IAD is powered on and in operation mode the LED on the IAD Front Panel should display a solid green colour light if the IAD is powered on successfully Check that the telephone cable is connected securely to the correct phone port ie Line 1 at the rear of the IAD If you have only ONE telephone line it should usually be connected to Line 1 unless StarHub has advised you otherwise Check that the telephone cable is connected securely to your standard telephone set or cordless telephone set Check that the end of the Ethernet cable is connected securely to the WAN port on the IAD Check that the other end of the Ethernet cable is connected securely to Ethernet LAN port of the broadband modem CPE either cable or ADSL Refer to Setting Up your Digital Voice Travel Connection installation guide Power off and then on the IAD If it still do not work power off and then on the modem and router if applicable followe
39. one number will not be listed in the Residential Telephone Directory and our Operator Assistance service will not disclose your telephone number to requestors To apply for this Value Added Service please call our Customer Care at 1633 to subscribe to Value PackPlus Once activated this service cannot be turned off To de activate this service you will need to call our Customer Care at 1633 to terminate your Value PackPlus subscription El Contents m 26 Value Added Services Guide VOICEMAIL 1 DIVERSION TO VOICEMAIL Your calls will be diverted to your Voicemail when e your Digital Voice Travel line is engaged e you do not answer the call after 5 6 rings your IAD is powered off your Internet access is disconnected 2 MESSAGE RETRIEVAL Message Retrieval using your Digital Voice Travel line Message Retrieval Dial 1303 or 65 98501303 if you are overseas and enter your Voicemail password Press 1 to access main menu Note Default Voicemail password is 8888 Please change your default password for security reasons Message Retrieval using other lines You can access your Voicemail from a StarHub Mobile line or other operator s fixed and mobile line Message Retrieval dial 1303 or 65 98501303 if you are overseas and enter your Digital Voice Travel number Voicemail password Press 1 to access main menu Note 1 Default password is 8888 Please change your default password for security reasons 2 D
40. one numbers with special sequences such as 2828 etc There is an additional charge for golden numbers Silver Number Like golden numbers silver numbers are also telephone numbers with special number sequences but they cost less than golden numbers RJ 11 Short form for Registered Jack 11 this is a two wire connector widely used to connect telephone equipment It looks similar to the RJ 45 connector but is narrower RJ 45 Short form for Registered Jack 45 this is an eight wire connector used commonly to connect computers onto a local area network LAN especially Ethernet networks Internal Wiring A user would usually connect a standard or cordless telephone set directly to the phone jack of the IAD to make voice calls Additional internal wiring is required if the user needs to place the telephone set at another location Upstream Upstream refers to the packets transferred from your end device e g IAD delivered through the downstream Internet to another IAD telephone at the other end When you have a conversation the voice quality heard by the other party when you speak is dependent on the upstream bandwidth while the voice quality you heard is dependent on the downstream bandwidth Typically broadband service providers provide varying upstream downstream speeds PPPoE represent PPPoE i e Point to Point Protocol over Ethernet is a network protocol for encapsulating PPP Point to Point frames in Ethernet frames It offer
41. ow Outbound checkbox to allow outgoing packets through the firewall e Click the Add button to add this configuration to the table below Allow Inbound Allow Outbound To open up the range of ports for SIP UDP Voice ports e g UDP ports 16384 32767 enter name of the Port ID of this firewall policy Put a check mark into the Enable checkbox to enable your firewall policy e Select allowed protocol UDP TCP from the drop down menu e Enter the lowest e g 16384 and the highest port number e g 32767 in the Port Range e Enter zero for the Protocol Number e Puta check mark into the Allow Inbound checkbox to allow incoming packets through the firewall e Puta check mark into the Allow Outbound checkbox to allow outgoing packets through the firewall e Click the Add button to add this configuration to the table below SNMP 161462 Yes Yes 0 m ek E 36 Appendix 3 Digital Voice Travel Subscription Plan MaxOnline Price Plan Customers Basic Subscription 10 49 per month Monthly Value Added Services Subscription Value Pack e Caller Number Display Call Waiting Call Divert e Voicemail 4 82 per month Enjoy free Number Retention when you sign up for Value Pack Value PackPlus e Caller Number Display Call Waiting Call Divert e Voicemail Caller Number Non display Call Transfer Private Number Listing
42. payments using cash CashCard or NETS at any of the local 7 Eleven outlets For information on the locations of 7 Eleven outlets please call 7 Eleven Hotline at 6333 3343 El Contents OG 9 Our commitment to serve you better PAYING VIA DBS PHONE INTERNET BANKING For DBS POSB customers you can pay via DBS online at www dbs com or via 1800 111 1111 for DBS Phone Banking and 1800 339 6666 for POSB Phone Banking PAYING VIA CITIBANK PHONE INTERNET BANKING For Citibank customers you can pay via Citibank Online at www citibank com sg or through CitiPhone banking For enquiries on Citibank s bill payment services please call 1800 225 5225 PAYING VIA HSBC PHONE INTERNET BANKING For HSBC customers you can pay via HSBC s Internet Banking at www hsbc com sg or PhoneBanking For enquiries on HSBC s bill payment services please call HSBC s Customer Service Hotline on 1800 227 8888 PAYING VIA UOB PHONE INTERNET BANKING For UOB customers you can pay via UOB online at www uobgroup com or via UOB Phone Banking at 1800 222 2121 For enquries on UOB s bill payment services please call 1800 222 2121 PAYING VIA VPOST You can pay your StarHub bills through GIRO On Demand at www vPOST com sg If you do not have a vPOST account simply register for one at the website El Contents m 10 About Digital Voice Travel Digital Voice Travel is StarHub s Voice Over IP VoIP service available to our residential customers Users of
43. port where you can connect to your computer Note Please refer to the label of your specific IAD use El Contents gt 14 Setting Up Your Digital Voice Travel Connection How to connect Digital Voice Travel using a cable or ADSL connection Integrated Access Device Normal RJ 11 Telephone Cable UTP Cable Coaxial Cable Computer g UTP Cable Cable Point Phone Socket MaxOnline Other Service Provider StaHub Digital Cable StarHub Digital Cable Set Top Box El Contents CG 15 Setting Up Your Digital Voice Travel Connection How to connect Digital Voice Travel using a cable or ADSL connection with an external router Integrated Access Device See IAD i ES Normal RJ 11 Telephone Cable 13A Power Point E UTP Cable Computer MaxOnline RD Router Cable xx ES LAN Coaxial Cable Cable Point Phone Socket MaxOnline Other Service Provider StaHub Digital Cable El Contents CG 16 Setting Up Your Digital Voice Travel Connection How to connect Digital Voice Travel using a cable or ADSL connection with built in router Computer PCC11B Wireless Card MaxOnline Cable Point G Ethernet Cable Phone Socket 13A Power Point n Existing Home Networ
44. quality of service The voice quality will depend on the Internet network condition and whether there is heavy simultaneous data traffic such as file downloading Frequently Asked Questions What is the cause of static on the line Static or buzzing noises on your line can only occur on the analogue side of the phone system which consists of your phone and phone cable Once the signal is sent through the IAD it is digitised and does not create static or buzzing You may wish to perform the following 1 Try replacing the telephone cable and or telephone 2 Cordless telephones can generate static due to a weak signal connection between the base of the telephone and the handset Weak signals can be due to low batteries in your handset or the recommended range between the handset and base station has been exceeded 3 If you are using a wireless router try moving it away from the IAD as each wireless device may interfere with each other What is the cause of choppy calls Choppy calls are usually caused by high latency or packet loss in the ISP s network 1 High latency occurs when it takes too long for the data to be transmitted over your Internet connection 2 Packet loss occurs when information is lost over your Internet connection Either symptom can be caused by ISP Internet service provider problems Internet congestion or heavy bandwidth usage such as online gaming or file sharing What is the cause of voice ec
45. r firewall policy allows traffic on the application control ports through the firewall for any Port Forwarding entry you configure Use the Template drop down box to select Custom default Enter the name of the program you are forwarding ports for into the Name box To forward a range of ports e g UDP ports 5060 5061 16384 32767 enter the lowest port number in the range into the Port Start box Enter the highest port number in the range into the Port End box Enter the IP address to forward these ports to into the LAN IP Address box This should be the IP address of the IAD Motorola VT 1005S Voice Terminal you are forwarding ports for Check Enable checkbox to enable your configuration El Contents OG 33 Appendix 1 Port Forwarding Setting for Motorola SBG 1000 cable modem gateway ote You must ensure your firewall policy allows traffic on the application control ports irough the firewall for any Port Forwarding entry you configure Note Remember to unblock the Firewall for port 16384 32767 ADD NEW PORT FORWARDING ENTRY Template Name Port Start Port End LAN IP Address Enable Click the Add button to add the configuration to the table below STATUS WAN LAN PORT TRIGGERS This page lists all the configured Port Forwarding entries operating on your private internet LAN A Port Forwarding entry is a CPE device on the private LAN typically providing a well
46. roperly Green LED not power socket plugged into the electrical outlet and the IAD on blinking Loose connection on both ends Check that the electrical outlet is working of the power cable Unable to Loose Ethernet RJ 45 Check that the end of the Ethernet cable is Receive Send connection to the WAN port of the connected securely to the WAN port on the IAD Check that the other end of the Ethernet cable is connected securely to Ethernet LAN port of the broadband modem either cable or ADSL Check all other cabling connections between the broadband modem IAD computer and if applicable routers Check that you used the cables provided with the IAD All Ethernet cables must be straight through cables Check the condition of the broadband modem please refer to your cable or ADSL modem user Guide For example on the Motorola SURFBoard cable modem the first light from top to bottom that is off indicates the error For information please refer to your broadband modem user guide Check the POWER light on the IAD Front Panel Check that the applications programs on the computer e g firewall etc are not restricting the sending or receiving of data packets e g for internet access El Contents m 22 PROBLEMS POSSIBLE CAUSES SUGGESTED ACTIONS No Dial tone Loose power connection or faulty IAD Loose phone connection to the IAD or wrong phone port on the IAD is used Loose phone connecti
47. rther information on firewall settings For ADSL modem or ADSL router with NAT The NAT Network Address Translation function on your router may block needed communication ports which will interfere with the Digital Voice Travel You may need to direct certain ports to be accessible to our network in order to use Digital Voice Travel Each router manufacturer has a different process for Port Forwarding also called Port Opening In each case you must always specify two port ranges to be opened e 5060 5061 UDP e 16384 32767 UDP These ports should be forwarded to the IP address of your Digital Voice Travel Please refer to your router manual for Port Forwarding configuration instructions El Contents m 21 Troubleshooting The following are some common problems and their solutions If the solutions listed here do not solve your problem you can refer to the FAQ section below or call Customer Care at 1633 for assistance Data if you connect your PC to the IAD IAD or wrong Ethernet port on the IAD used Loose Ethernet RJ 45 connection to the Ethernet port of the broadband modem either cable or ADSL Other Loose cable connections in the network Wrong cable type used Faulty broadband modems Faulty IAD Configuration of applications programs on the computer PROBLEMS POSSIBLE CAUSES SUGGESTED ACTIONS No Power Pin not properly plug into the AC Check that the AC power adapter is p
48. s standard PPP features such as authentication encryption and Protocol over compression This protocol is being used by many DSL ADSL carriers for connecting high speed Ethernet modems to the service provider De militarised Zone It is a part of the network sited between the public Internet and an internal network A firewall or DMZ a router usually protects this zone with network traffic filtering capabilities whilst enabling external access to information El Contents 38
49. service is activated your telephone number from the other operator would be shown as your Digital Voice Travel Caller ID and would be the telephone number used in our bills I am a Digital Voice Home subscriber port my line to Digital Voice Travel Currently we do not support porting Digital Voice Home line to Digital Voice Travel I am a Digital Voice Home subscriber with Number Retention service can port my line to Digital Voice Travel Currently we do not support porting Digital Voice Home line with Number Retention to Digital Voice Travel I am a Digital Voice Travel subscriber can port my line to Digital Voice Home Currently we do not support porting Digital Voice Travel line to Digital Voice Home I am a Digital Voice Travel subscriber with Number Retention service can port my line to Digital Voice Home Currently we do not support porting Digital Voice Travel line with Number Retention to Digital Voice Home Is Digital Voice Travel available to business customers Digital Voice Travel is only available to residential customers I retain my existing business fixed line phone number if subscribe to Digital Voice Travel No Digital Voice Travel is only applicable for residential users Please check that the fixed line phone number that you wish to retain does not belong to a business service under your current service provider before you apply for Digital Voice Travel Is there a more convenient way for
50. the latest online updates at our website at www starhub com voice 37 Glossary The following are some common terms used in our Digital Voice service for your easy reference TERM DEFINITION Digital Voice Travel Digital Voice Travel is StarHub s Voice over IP VoIP service to residential customers Cable Point This is the cable outlet on the wall which offers a means of connection to StarHub s cable network Cable modem This is a device that allows broadband data access such as to the Internet via StarHub s cable network A cable modem typically has two connections one to the cable wall outlet and the other to a computer Voice enabled A VeCM has all the functionalities of a cable modem but has additional telephony cable modem capabilities It allows a user to have data access such as the Internet as well as the ability to VeCM make voice calls simultaneously IAD IAD is a short form for integreted access device It allows a user to make voice calls when it is connected to any broadband network Value Added Value Added Services are value added telephony features like Call Waiting Caller ID Presentation Services etc A separate subscription and activation charge is required Number Retention This is a service which allows a customer to transfer their existing SingTel s residential telephone number over to StarHub s Digital Voice Travel Golden Number Golden numbers are teleph
51. this service must have a broadband access network connection either cable or ADSL Calls are made through the integrated access device IAD which can be used in any location that has broadband connectivity both within and outside Singapore Digital Voice Travel gives you access to Local calls to fixed and mobile telephone lines StarHub and other operators IDD calls StarHub and other operators Operator Assisted IDD 1635 e Directory Enquiry and Operator Assistance services 100 e Local 1800 toll free services Local 1900 premium services International Calling Card Application and Enquiries e StarHub Customer Service billing and fault reporting numbers Emergency numbers 995 and 999 You also have access to our comprehensive range of Value Added Services such as Call Waiting Caller Number Display Non Display Voice mail Call Divert Unconditional Number Retention Private Number Listing Call Transfer etc Note Digital Voice Travel customers have to register with the respective IDD service providers in order to use IDD services that are not offered by StarHub Please call our Customer Care at 1633 if you wish to bar IDD and 1900 calls on Digital Voice Travel Please refer to the technical Information section on the types of broadband services that are supported Usage of Digital Voice Travel when overseas is subject to conditions imposed by the overseas broadband network service provider so there
52. tomercare starhub com Or visit www starhub com Reg No 100022080 Tax voice ast Repo i nto MR CHUA AH TECK 33 CLUB STREET 409 24 SINGAPORE 080116 TOTAL OUTSTANDING BALANCE This shows the total amount you need to pay for this account Itis calculated as Total Outstanding Balance Previous Payment ju Current Balance Received Adjustments Charges Send MMS to friends who are on Hong Kong ie s IST LATEST UPDATES www starhub com mobile Find out the gt Current Charges Due on 08 10 07 5 ue m a 60 11 latest update from Total GST 3 91 for more details StarHub here Non Taxable Charges 0 39 gt Total Outstanding Balance 60 11 Payment received on or after 23 09 07 will not be shown in this statement Total Savings this Month rm a 80 00 TOTAL SAVINGS THIS MONTH Look here to see how much you have 2 saved this month At StarHub YOU come first Our full suite of info communications services is tailor made with YOU in mind Our business and consumer services include Mobile IDD Internet Data Wholesale and Global Managed Services At StarHub we are committed to meet all your business and personal communications needs Kindiy eth and retum hl wi your rmitance credit card or chaqua made payable Starhub Lia Recount Noe 1 10053926R Current Charges Due on 08 10 07 Total Outstanding Balance 60 11 Payment Code 5669
53. ub com or any StarHub Customer Service Centre Alternatively you can request for a form through our Customer Care at 1633 BY CREDIT CARD We accept payments by major credit cards You have the option of using your credit card for payment of the current bill and monthly deduction of all subsequent bills or for payment of the current bill only Please fill in your credit card details and indicate your option on the original payment slip BY CHEQUE Cross your cheque and make it payable to StarHub Ltd Write your name account numbers and payment codes on the back of the cheque and mail it together with the original payment slips to Robinson Road Post Office P O Box 81 Singapore 900131 If your cheque payment is for more than one account please indicate the amount for each account on the respective payment slips Please do not send post dated cheques or cash through the mail Note The Payment Code is located at the top right hand corner of the StarHub bill PAYING IN PERSON 1 Office and Self service Automated Machines SAM Payments can be made by cash cashcard NETS or VISA and Master Credit Card at any post office You may also pay at any of the Self service Automated Machines 2 AXS Stations You can pay your StarHub bills at all AXS Stations For information on the location of AXS Stations please visit WWW axs com sg or call the AXS Customer Service hotline at 6560 2727 3 7 Eleven outlets You can make
54. vides an alternate means to make voice calls It also performs a basic routing function to enable simultaneous voice and data communication Is the IAD s power supply compatible with 110v or 220v The IAD s power supply is compatible with both 110v and 220v How do know that the IAD is working When you power on the IAD the LED display lights would start to blink In the operational ready state the LED light would turn solid green If you plug in your telephone set into the telephone jack at the rear of the IAD you should hear a dial tone within 5 minutes You can start making or receiving calls once you hear the dial tone Do need to keep the IAD powered on at all times If there s a power failure can I still be reached The IAD needs to be powered on at all times It would not work if there is a power failure However if you subscribe to voicemail which is included in the Value Pack and Value PackPlus bundles your calls will be transferred to the voicemail mailbox Does keeping the IAD powered on at all times consume a lot of electricity The IAD is a low power device so it consumes very little electricity It is approximately the same as operating a cordless phone Does the IAD have standby power back up No the IAD does not have standby power back up It would not work in the event of a power failure that means you cannot make any outgoing calls or receive incoming calls If you are concerned about power related disruptions w
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