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HT502 User Manual

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1. eer 15 UNDERSTANDING HT502 VOICE PROMPT 15 PLACING A PHONE 16 PHONE OR EXTENSION NUMBERS cccssssssssssssssssssssssssssssseceecessssstsssnsnnnnnnsssssssseseseseesessssnnen 16 ee 17 E0 Ep eee 18 18 CALL 18 ANAONA ENON e 19 FAX SUPPORT ee e E E E E ee 19 ee 21 CONFIGURATION CE siete 23 CONFIGURING THE 502 THROUGH VOICE PROMPTS sssssssssssssscessecsssssssnsstsntnstsssseseeeeeeeeee 23 CONFIGURING THE HT502 VIA WEB 11 4 24 ACCESS THE WEB CONFIGURATION 24 IMPORTANT SETTINGS s sssssssssssccecssssssssssssnsnnsnsssseseeceeeeececassnsssnnsnsnnnansseseeseeeeeceeesensssnnnnnnnmnmnnssses 25 FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 2 of 49 ndstream Innovative IP Voice amp Video deans 25 26 PREFERRED VOCODER CODEC 26 ADVANCED USER 30 SAVING THE CONFIGURATION
2. 43 REBOOTING THE HT502 FROM REMOTE sssssssssssssesecsssssssetsscessssnseesseessnsesecessssnsesseessnseteecetan 44 CONFIGURATION THROUGH A CENTRAL SERVER sssssssssssseesssesssseeeseessssnteseesssnmeeseesssnnessess 44 SOFTWARE UPGRADE wis sisicssssisciasunntansansasssiasisssncansdasenivecondaanciaientaainneess 45 FIRMWARE UPGRADE THROUGH 8 020222 402 0 00 800000000000000 45 INSTRUCTIONS LOCAL FIRMWARE 46 CONFIGURATION FILE DOWNLOAD 46 FIRMWARE AND CONFIGURATION FILE PREFIX AND 47 MANAGING FIRMWARE AND CONFIGURATION FILE 0 00 47 RESTORE FACTORY DEFAULT SETTING 48 FACTORY RESET cht tree eccentric 48 48 48 FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 3 of 49 ndstream Innovative IP Voice amp Video TABLE OF FIGURES HT502 User Manual FIGURE 1 CONNECTING THE 502 10 FIGURE 2 HT502 CONNECTION 020 02 11 FIGURE 3 UPLINK DOWNLINK BANDWIDTH 29 TABLE OF TABLES HT502 User Manual TABLE 1 DEFINITIONS OF THE HT502 5 10 TABLE 2 DEFINITIONS OF THE HT502 1
3. Layer 3 QoS Layer 2 QoS STUN Server Keep alive interval Use STUN to detect network connectivity Firmware Upgrade and Provisioning Via TFTP Server Via HTTP HTTPS Server ndstream Innovative IP Voice amp Video TABLE 9 ADVANCED SETTINGS This contains the password to access the Advanced Web Configuration page This field is case sensitive Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 12 Value used for layer 2 VLAN tag Default setting is blank IP address or Domain name of the STUN server This parameter specifies how often the HT502 sends a blank UDP packet to the SIP server in order to keep the hole on the NAT open Default is 20 seconds Minimum value is 20 seconds Use STUN keep alive to detect WAN side network problems If keep alive request does not yield any response for configured number of times the device will restart the TCP IP stack If the STUN server does not respond when the device boots up the feature is disabled Enables HT502 to download firmware or configuration file through either the TFTP HTTP or HTTPS server This is the IP address of the configured TFTP server If selected and it is non
4. NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level 9 SLIC chip exception WARNING and ERROR levels N A 10 memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GS_LOG device MAC code error message Example May 19 02 40 38 192 168 1 14 GS_LOG 00 0b 82 00 a1 be 000 Ethernet link is up If Syslog is enabled and Send SIP Log is set to YES then SIP messages will also be delivered via Syslog Default is set to NO Allows user to download and save a text file containing all the P values of each setting as configured at that point on the unit Note For Security Reasons all Passwords won t be Downloaded TABLE 10 ACCOUNT SETTINGS When set to Yes the FXS port is activated SIP Server s IP address or Domain name provided by VoIP service provider Failover SIP Server s IP address or Domain name in case primary server does not respond Default is no If set to yes it will register to Primary Server if registration with Failover server expires IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by HT502 for firewall NAT pe
5. EN55022 EN55024 and FCC part15 Class B UL FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 13 of 49 ndstream Innovative IP Voice amp Video HARDWARE SPECIFICATION The table below lists the hardware specification of HT502 TABLE 4 HT502 HARDWARE SPECIFICATION LAN Interface 2 x RJ45 10 100Mbps integrated router LED 5 LEDs GREEN Universal Switching Input 100 240V AC 50 60 2 0 5A Power Adaptor Output 12V DC 0 5A UL certified Dimension 115mm L x 75mm W x 27mm H Weight 94 g 0 21165 Temperature 32 104 F 0 40 C Humidity 10 90 non condensing Compliance FE FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 14 of 49 ndstream Innovative IP Voice amp Video BASIC OPERATIONS UNDERSTANDING HT502 VOICE PROMPT HT502 has a built in voice prompt menu for simple device configuration The IVR menu and the LED button work with any of the FXS port Pick up the handset and dial to use the IVR menu Main Menu 01 02 03 04 05 07 10 12 13 14 15 TABLE 5 502 IVR MENU DEFINITIONS Enter a Menu Option DHCP Mode Static IP Mode IP Address IP address Subnet IP address Gateway IP address DNS Server IP address Preferred Vocoder MAC Address WAN Port Web Access Firmware Server IP Address Configuration Server IP Address Upgrade Protocol Press for the next
6. HTTP HTTPS The password needed to authenticate with the HTTP HTTPS server Password Firmware File Prefix This field enables user to store different versions of firmware files in one single directory on the firmware server If configured only the firmware file with the matching prefix will be downloaded Firmware File Postfix This field enables user to store different versions of firmware files in one single directory on the firmware server If configured only the firmware file with the matching postfix will be downloaded Config File Prefix This field enables user to store different configuration files in one single directory on the configuration server If configured only the configuration file with the matching prefix will be downloaded Config File Postfix This field enables user to store different configuration files in one single directory on the configuration server If configured only the configuration file with the matching postfix will be downloaded Allow DHCP Option 66 If set to Yes configuration and upgrade server information can be obtained using DHCP to override server option 66 from DHCP server located in customer s environment Automatic Upgrade Choose Yes to enable automatic upgrade and provisioning If select Check every minutes input the amount of minutes you want it to check for update If select Yes daily at hour make sure to input the hour of the day you want it to check for update e g
7. Contact Transfer on Conference Hang up Disable Bellcore Siyle 3 Way Conference Remove OBP from Route Header Support SIP Instance ID Validate incoming SIP message Check SIP User ID for incoming INVITE Authenticate incoming INVITE ndstream Innovative IP Voice amp Video Default is No If set to Yes the SIP user s registration information will be cleared on reboot Default is No If set to Yes user can place outgoing calls even when not registered if allowed by Internet Telephone Service Provider but is unable to receive incoming calls This parameter allows the user to specify the time frequency in minutes the HT502 refreshes its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days This parameter allows the user to specify the reregisteration time before expiration Retry registration if the process failed Default is 30 seconds Defines the local SIP port the HT502 will listen and transmit The default value for FXS port 1 is 5060 The default value for FXS port 2 is 5062 Defines the local RTP port pair the HT502 will listen and transmit The default value for FXS port 1 is 5004 The default value for FXS port 2 is 5012 This parameter forces the random generation of both the local SIP and RTP ports when set to Yes This is usually necessary when multiple HT502 are behind the same NAT Default is NO I
8. appropriate option in Choice 8 Vocoder types can also be changed per call basis by using a star code Please see the Call features section Default is 2 from 1 4 for G711 G726 G729 Default is 6 3kbps Defines the encoding rate for G 723 vocoder Sets the iLBC frame size in 20ms or 30ms Defines payload type for iLBC Default value is 97 The valid range is between 96 and 127 Default value is 100 Range is from 96 to 127 Default value is 99 Range is from 96 to 127 Default value is 104 Range is from 96 to 127 Default value is 103 Range is from 96 to 127 Default value is 102 Range is from 96 to 127 Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device T 38 Auto Detect by default or Pass Through must use codec PCMU PCMA Default is Callee This decides whether Caller Callee or both sends out the re INVITE for T 38 or Fax Pass Through Select either Fixed or Adaptive based on network conditions Select Low Medium or High based on network conditions e High initial 200ms min 40ms max 600ms Note not all vocoders meet the high requirement e Medium initial 100ms min 20ms max 200ms e Low initial 50 5 min 10ms m
9. for 11 pm type 23 If select Yes weekly on day make sure you input the day of the week in format 0 6 0 is Sunday you want it to check for update When set to No HT502 will only do the following option you select Always check for New Firmware at Boot up will check for new firmware every time the device reboots Check New Firmware only when F W pre suffix changes will check for updates only when the pre suffix has been changed Disable SIP NOTIFY Device will not challenge NOTIFY with 401 when set to Yes Authentication Authenticate Conf File If set to Yes config file is authenticated before acceptance This protects the configuration from an unauthorized change FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 32 of 49 Firmware Key SIP TLS Certificate SIP TLS Private Key SIP TLS Private Key Password ACS URL ACS Username ACS Password Periodic Inform Enable Periodic Inform Interval Connection Request Username Connection Request Password Connection Request Port CPE SSL Certificate CPE SSL Private Key System Ring Cadence ndstream Innovative IP Voice amp Video Used for firmware encryption Should be 32 digit in hexadecimal representation End user should keep it blank The user specify SSL certificate used for SIP over TLS in X 509 format The user specify SSL private key used for SIP over TLS in X 509 format User specify password to protect the private key above User s
10. G729A B E iLBC 9 726 provides proprietary VAD CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header Yes NAT Router or Switched Mode Yes T 38 compliant Group Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax Datapump V 17 V 19 V 27ter V 29 for T 38 fax relay Diffserve TOS 802 1 P Q VLAN tagging RTP Flexible DTMF transmission method user interface of In audio RFC2833 and or SIP Info SIP RFC 3261 TFTP HTTP HTTPS TLS SIPS SIP over TCP TLS Web interface or via secure encrypted AES or non encrypted central configuration file for mass deployment Auto manual provisioning system or via built in IVR NAT friendly remote software upgrade via TFTP HTTP HTTPS for deployed devices including behind firewall NAT Syslog support Yes Yes Input 100 240 VAC 50 60 Hz 0 Output 12VDC 0 5A UL certified Operational 32 104 F 0 40 C Storage 109 1309 F Humidity 10 90 Non condensing 115mm L x 75mm W x 27mm H 3RENs Up 150feet 24 AWG wire Caller ID display or block Call waiting caller ID Call waiting flash Call transfer hold forward mute 3 way conferencing message waiting Do Not Disturb DND call return service Bellcore 1 amp 2 ETSI NTT and DIMF based CID Yes
11. HT502 to use DHOP STATIC IP MODE Select voice menu option 01 to enable HT502 to use STATIC IP mode then use option 02 03 04 05 to set up IP address Subnet Mask Gateway and DNS server respectively FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server CONFIGURATION SERVER ADDRESS Select voice menu option 14 to configure the IP address of the configuration server UPGRADE PROTOCOL Select voice menu option 15 to choose firmware and configuration upgrade protocol User can choose between TFTP and HTTP FIRMWARE UPGRADE MODE Select voice menu option 17 to choose firmware upgrade mode among the following three options 1 always check 2 check when pre suffix changes and 3 never upgrade WAN WEB ACCESS Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 23 of 49 ndstream Innovative IP Voice amp Video CONFIGURING THE HT502 VIA WEB BROWSER HT502 has an embedded Web server that will respond to GET POST requests It also has embedded HTML pages that allow users to configure the HT502 through a web browser such as Microsoft s IE AOL s Netscape or Mozilla Firefox installed on Windows or Unix OS Macintosh OS is included ACCESS THE WEB CONFIGURATION MENU The HT502 HTML configuration page can be accessed via LAN or WAN ports
12. Key 02 03 16 17 30 31 47 50 51 67 82 69 70 71 72 73 74 78 79 87 90 91 92 93 TABLE 6 HT502 CALL FEATURES Call Features Forcing a Codec per call 027110 PCMU 027111 02723 G723 02729 G729 0272616 G726 r16 0272624 G724 r24 0272632 G726 r32 0272640 G726 r40 027201 iLBC Disable LEC pe call Dial 03 number No dial tone is played the middle Enable SRTP Disable SRTP Block Caller ID for all subsequent calls Send Caller ID for all subsequent calls Direct IP Calling Dial 47 IP address No dial tone is played the middle Detail see Direct IP Calling section on page 12 Disable Call Waiting for all subsequent calls Enable Call Waiting for all subsequent calls Block Caller ID per call Dial 67 number No dial tone is played in the middle Send Caller ID per call Dial 82 number No dial tone is played in the middle Call Return Service Dial 69 and the phone will dial the last incoming phone number received Disable Call Waiting per call Dial 70 number No dial tone is played in the middle Enable Call Waiting per call Dial 71 number No dial tone is played in the middle Unconditional Call Forward Dial 72 and then the forwarding number followed by Wait
13. Prime Meridian a k a International or Greenwich Meridian M3 2 0 M11 1 0 1 number indicates Month 1 2 3 12 for Jan Feb Dec The 274 number indicates the iteration of the weekday 1st Sunday 3rd Tuesday etc 3 number indicates Weekday 0 1 2 6 for Sun Mon Tue Sat Therefore this example is the DST which starts from the second Sunday of March to the 1st Sunday of November Languages supported with voice prompt and web interface except Spanish that it is only in IVR This parameter controls whether the device is working in NAT router mode or Bridge mode Save the setting and reboot prior to configuring HT502 The number of ports that can be managed while in NAT router mode Range 0 4096 default is 1024 Typically one port per connection NAT TCP idle timeout in seconds Connection will be closed after preconfigured timeout if not refreshed Range 0 3600 NAT TCP idle timeout in seconds Connection will be closed after preconfigured timeout if not refreshed Range 0 3600 default is 300 FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 27 of 49 Uplink Bandwidth Downlink Bandwidth Enable UPnP Reply to ICMP on WAN Port WAN Side HTTP Telnet Access Cloned WAN MAC Address Enable LAN DHCP LAN DHCP Base IP LAN DHCP Start IP LAN DHCP End IP ndstream Innovative IP Voice amp Video The maximum uplink bandwidth permitted by the device This function i
14. by FXS Default 0 for both parameters Loudest volume 6dB Lowest volume 6dB User can adjust volume of call on either end using the Rx Gain Level parameter and the Tx Gain Level parameter located on the FXS Port Configuration page If call volume is too low when using the FXS port ie the ATA is at user site adjust volume using the Rx Gain Level parameter under the FXS Port Configuration page If voice volume is too low at the other end user may increase the far end volume using the Tx Gain Level parameter under the FXS Port Configuration page Default is No If set to Yes LEC will be disabled per call base Recommended for FAX Data calls This function lets you configure ring tone cadence preferences User has 10 choices The configuration completed in Distinctive Ring Tones block in the same page applies to ring tones cadences configured here Configure the phone numbers which will be blocked from incoming calls Max 8 numbers can be configured for each FXS port SAVING THE CONFIGURATION CHANGES Click the Update button in the Configuration page to save the changes to the HT502 configuration The following screen confirms that the changes are saved Reboot or power cycle the HT502 to make the changes take effect FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 43 of 49 ndstream Innovative IP Voice amp Video REBOOTING THE HT502 FROM REMOTE Press the Reboot button at the bottom of
15. zero or not blank the HT502 retrieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and will start the boot process using the existing code image in the Flash memory If a TFTP server is configured and a new code image is retrieved the new downloaded image is saved into the Flash memory Note Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device Depending on the local network this process can take up to 15 or 20 minutes The URL for the HTTP HTTPS server used for firmware upgrade and configuration via HTTP For example http provisioning mycompany com 6688 Grandstream 1 0 0 67 6688 is the specific TCP port where the HTTP or HTTPS server is listening it can be omitted if using default port 80 Note If Auto Upgrade is set to No HT502 will only do HTTP HTTPS download once at boot up FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 31 of 49 ndstream Innovative IP Voice amp Video Firmware Server Path address or domain name of firmware server Config Server Path IP address or domain name of configuration server XML Config File The password used for encrypting the XML configuration file using OpenSSL Password This is required for the phone to decrypt the encrypted XML configuration file HTTP HTTPS User The user name needed to authenticate with the HTTP HTTPS server Name
16. 0 TABLE 3 HT502 TECHNICAL 5 0 12 TABLE 4 HT502 HARDWARE 7 14 TABLE 5 HT502 IVR MENU 15 TABLE 6 HT502 CALL FEATURES ude 21 TABLE 7 BASIC SETTINGS is iss coat ete di 26 TABLE 8 STATUS PAQE 2 52 0 29 TABLE 9 ADVANCED 222 2 eae e Ei NEET 31 TABLE 10 ACCOUNT 68 2 2220 2 ENTES 35 CONFIGURATION GUI INTERFACE EXAMPLES HT502 User Manual http www grandstream com products ht_series ht502 documents ht502 qui zip 1 SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE 2 SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE 3 SCREENSHOT OF FXS PORT 1 CONFIGURATION LOGIN PAGE 4 SCREENSHOT OF FXS PORT 2 CONFIGURATION PAGE 5 SCREENSHOT OF STATUS PAGE 6 SCREENSHOT OF LOGIN PAGE 7 SCREENSHOT OF REBOOT PAGE 8 SCREENSHOT OF REBOOTING PAGE FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 4 of 49 ndstream Innovative IP Voice amp Video GNU GPL INFORMATION HT502 firmware
17. 02 will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary fields These fields are set to zero by default FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 26 of 49 DHCP hostname DHCP vendor class ID PPPoE account ID PPPoE password PPPoE Service Name Time Zone Self Defined Time Zone Language Device Mode NAT Maximum Ports NAT TCP Timeout NAT UDP Timeout ndstream Innovative IP Voice amp Video Default is blank This option specifies the name of the client This field is optional but may be required by some Internet Service Providers Default is HT500 Used by clients and servers to exchange vendor specific information PPPoE username Necessary if ISP requires you to use a PPPoE Point to Point Protocol over Ethernet connection PPPoE account password Default is blank This field is optional If your ISP uses a service name for the PPPoE connection enter the service name here Controls how the date time is displayed according to the specified time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M3 2 0 M11 1 0 MTZ 6MDT 5 Time zone with 6 hours offset with 1 hour ahead which is the US central time It is positive if the local time zone is west of the Prime Meridian and negative if it is east
18. Firmware or Configuration File download in minutes to reduce the Firmware or Provisioning Server load at any given time Automatic Upgrade 10080 6 Yes every minutes 60 5256000 1 m 1 Yes daily at hour 0 23 t Yes weekly on day 0 6 FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 47 of 49 WARNING ndstream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTING Restoring the Factory Default Setting will DELETE all configuration information of the phone Please BACKUP or PRINT out all the settings before you approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VolP service provider FACTORY RESET There are two 2 methods for resetting your unit RESET BUTTON Reset default factory settings following these four 4 steps 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the gateway unit next to the power connection 3 Insert pin in this hole and press for about 7 seconds 4 Take out the pin All unit settings are restored to factory settings IVR COMMAND Reset default factory settings using the IVR Prompt Table 5 1 Dial for voice prompt Enter 99 and wait for reset voice prompt Enter the encoded MAC address Look below on how to encode MAC address Wait 15 seconds and device will automatically reboot a
19. NO dial tone will be played between step 1 and 2 Destination ports can be specified using encoding for followed by the port number FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 17 of 49 ndstream Innovative IP Voice amp Video Examples of Direct IP Calls a Ifthe target IP address is 192 168 0 160 the dialing convention is 47 or Voice Prompt with option 47 then 192 168 0 160 followed by pressing the 4 key if it is configured as a send key or wait 4 seconds In this case the default destination port 5060 is used if no port is specified b If the target IP address port is 192 168 1 20 5062 then the dialing convention would be 47 or Voice Prompt with option 47 then 192 168 0 160 5062 followed by pressing the key if it is configured as a send key or wait for 4 seconds NOTE When completing direct IP call the Use Random Port should set to NO You cannot make direct IP calls between FXS1 to FXS2 since they are using same IP CALL HOLD Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to release the previously held Caller and resume conversation If no flash button is available use hook flash toggle on off hook quickly You may drop call using hook flash CALL WAITING Call waiting tone 3 short beeps indicates an incoming call if the call waiting feature is enab
20. Note FROM THE LAN PORT 1 Directly connect a computer to the LAN port 2 Open command window on the computer 3 in ipconfig release the IP address etc becomes 0 4 in ipconfig renew the computer gets an IP address 192 168 2 x segment by default 5 Open web browser type the default address of the LAN port http 192 168 2 1 You will see the log in page of the device FROM THE WAN PORT 1 Follow table 4 to find the WAN side IP address 2 Open a web browser type the WAN side IP address for example http HT502 WAN IP Address WAN side HTTP access is disabled by default for security reason You can enable HTTP access on the configuration page by setting WAN side HTTP access to be YES Initial access to the configuration pages is always from the LAN port The instructions are listed above The IVR announces 12 digits IP address you need to strip out the leading 0 in the IP address For ex IP address 192 168 001 014 you need to type in http 192 168 1 14 in the web browser FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 24 of 49 ndstream Innovative IP Voice amp Video Once the HTTP request is entered and sent from a web browser the user will see a log in screen There are two default passwords for the login page User Level Password Web pages allowed End User Level 123 Only Status and Basic Settings Administrator Leve
21. P address is assigned to the LAN clients Value is set in units of hours DMZ IP This function forwards all WAN IP traffic to a specific IP address if no matching port is used by HT502 or in the defined port forwarding Port Forwarding Forwards a matching TCP UDP port to a specific LAN IP address with a specific TCP UDP port HT500 GXV40XX UP Downlink Bandwidth Limitation by specified value in configuration or GUI RTP Sip System Priority 1 Priority 2 Unlimited Bandwidth Bandwidth limited FIGURE 3 UPLINK DOWNLINK BANDWIDTH LIMITATION In addition to the Basic Settings configuration page end users also have access to the Device Status page TABLE 8 STATUS PAGE MAC Address The device ID in HEX format This is very important ID for ISP troubleshooting LAN and WAN Mac addresses will appear in this place The LAN MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the bottom panel of the device WAN IP Address This field shows WAN IP address of HT502 Product Model This field contains the product model info FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 29 of 49 ndstream Innovative IP Voice amp Video Software Version Program This is the main software release This number is always used for firmware upgrade Current release is 1 0 7 6 Boot and Loader are seldom changed Bootloader current version is 1 0 0 9 Core current ver
22. URATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP HTTPS Config Server Path is the TFTP or HTTP HTTPS server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password the ADVANCED SETTINGS page For detailed parameter list please refer to the corresponding firmware release configuration template When a Grandstream device boots up or reboots it will issue a request for a configuration file FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 46 of 49 ndstream Innovative IP Voice amp Video C JXXXXXXXXXXXX Where is the MAC address of the device i e cfg000b820102ab In addition device will also requests a XML configuration cfgxxxxxxxxxxxx xml If the download of CEQXXXXXXXXXXXX xMI is not successful the provision program will issue a request for a generic configuration file cfg xml Configuration file name should be in lower case letters For more details on Grandstream Device pro
23. a IVR Please refer to the CONFIGURATION GUIDE section for instructions If the server is in FQDN format it must be set via the web configuration interface e Grandstream recommends end user use the Grandstream HTTP server Its address can be found at http Awww grandstream com support firmware Currently the HTTP firmware server URL is firmware grandstream com For large companies we recommend to maintain their own TFTP HTTP HTTPS server for upgrade and provisioning procedures e Once a Firmware Server Path is set user needs to update the settings and reboot the device If the configured firmware server is found and a new code image is available the HT502 will attempt to retrieve the new image files by downloading them into the HT502 s SRAM During this stage the HT502 s LEDs will blink until the checking downloading process is completed Upon verification of checksum the new code image will then be saved into the Flash If TFTP HTTP HTTPS fails for any reason e g TFTP HTTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the HT502 will stop the TFTP HTTP HTTPS process and simply boot using the existing code image in the flash e Firmware upgrade may take as long as 15 to 30 minutes over Internet or just 5 minutes if it is performed a LAN It is recommended to conduct firmware upgrade in a controlled LAN environment if possible For users who do not have
24. a local firmware upgrade server Grandstream provides a NAT friendly TFTP server on the public Internet for firmware upgrade FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 45 of 49 ndstream Innovative IP Voice amp Video e Grandstream s latest firmware is available at htto www grandstream com support firmware Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment e Alternatively user can download a free TFTP or HTTP server and conduct local firmware upgrade free windows version server is available for download from http support solarwinds net updates New customerFree cfm Our latest official release can be downloaded from http www grandstream com y firmware htm INSTRUCTIONS LOCAL FIRMWARE UPGRADE 1 Unzip the file and put all of them under the root directory of the TFTP server 2 Putthe PC running the TFTP server and the HT502 device in the same LAN segment 3 Please go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit End users can also choose to download the free HTTP server from http httpd apache org or use Microsoft IIS web server CONFIG
25. age 16 of 49 ndstream Innovative IP Voice amp Video 2 Dial the number directly and press Use as dial key must be configured web configuration Examples 1 Dial an extension directly on the same proxy e g 1008 and then press the or wait for 4 seconds 2 Dial outside number e g 626 666 7890 first enter the prefix number usually 1 or international code followed by the phone number Press or wait for 4 seconds Check with your VoIP service provider for further details on prefix numbers DIRECT IP CALLS Direct IP calling allows two parties that is a FXS Port with an analog phone and another VoIP Device to talk to each other in an ad hoc fashion without a SIP proxy Elements necessary to completing a Direct IP Call 1 Both HT502 and other VoIP Device have public IP addresses or 2 Both HT502 and other VoIP Device are on the same LAN using private IP addresses or 3 Both HT502 and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ HT502 supports two ways to make Direct IP Calling Using IVR 1 Pick up the analog phone then access the voice menu prompt by dial 2 Dial 47 to access the direct IP call menu 3 Enter the IP address after the dial tone and voice prompt Direct IP Calling Using Star Code 1 Pick up the analog phone then dial 47 2 Enter the target IP address Note
26. ax 100ms This option defines different implementation of support SRTP squired RTP transmission mode Dependent on standard phone type and location FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 42 of 49 Caller ID Scheme Polarity Reversal Loop Current Disconnect Loop Current Disconnect Duration Enable Hook Flash Hook Flash Timing On Hook Timing Gain Disable Line Echo Canceller LEC Ring Tones Blacklist For Incoming Calls ndstream Innovative IP Voice amp Video Bellcore Telcordia ETSI FSK ETSI DTMF SIN 227 amp NTT Japan Default is No If set to Yes polarity will be reversed upon call establishment and termination Default is No Set it to Yes if the traditional PBX you are using with HT502 uses this method for signaling call termination Method initiates short voltage drop on the line when remote VoIP side disconnects an active call Here can be configured duration of such voltage drop described in topic above Default is Yes If set to FLASH button could only be used for terminating calls Time period when the cradle is pressed Hook Flash to simulate FLASH To prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value On hook timing is the minimum time for an on hook event to be validated Voice path volume adjustment e Rxis again level for signals transmitted by FXS e Txis again level for signals received
27. ayload Type Preferred DTMF method Disable DTMF Negotiation DTMF via RFC2833 DTMF via SIP INFO Send Flash Event Enable Call Features Offhook Auto Dial Offhook Auto Dial Delay Proxy Require Use NAT IP Use SIP User Agent Header Distinctive Ring Tone ndstream Innovative IP Voice amp Video Default is No Check the incoming SIP messages If they don t come from the SIP proxy they will be rejected If this option is enabled the device will not be able to make direct IP calls If set to Default it will only add Privacy or PPI header when special feature is not Telkom SA or CBCOM If set to Default it will only add Privacy or PPI header when special feature is not Telkom SA or CBCOM 1 is an estimate of the round trip time between the client and server transactions If the network latency is high select larger value for more reliable usage Maximum retransmission interval for non INVITE requests and INVITE responses Sets the payload type for DTMF using RFC2833 The HT502 supports up to 3 different DTMF methods including in audio via RTP RFC2833 and via Sip Info The user can configure DTMF method in a priority list Default is No If set to yes use above DTMF order without negotiation Send DTMF via RTP According to RFC 2833 Send DTMF via SIP INFO message Default is No If set to yes flash will be sent as DTMF event Default is Yes Yes call features using star codes will be supported loca
28. contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support faq gnu FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 5 of 49 ndstream Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of HT502 user manuals Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here CHANGES FROM 1 0 10 9 USER MANUAL e Added the options to enable disable Use P Preferred Identity Header and Use Privacy Header e Added the option to enable disable Add Auth Header On Initial REGISTER CHANGES FROM 1 0 9 1 USER MANUAL e Added option to change phone LED pattern rule Phone LED Pattern Added list Blacklist For Incoming Calls to block certain incoming number CHANGES FROM 1 0 7 6 USER MANUAL e Added option to enable disable SIP NOTIFY Authentication Disable SIP NOTIFY Authentication e Added option Use Configured IP in DNS mode Added configurable parameter Primary IP Backup IP1 Backup IP2 e Added option to set Reregister before Expiration CHANGES FROM 1 0 6 8 USER MANUAL e Adde
29. continue session in audio only For fax machines that do not send a Disconnect when fax is done This option Enables Disables the detection of silence in order to know the fax has finished The silence period is non configurable and fixed to 7 seconds Enables the use of PRACK Provisional Acknowledgment method If set to Yes device will include authorization header in the Register request Default is No If set to Yes device will include only the first match vocoder in its 200 response otherwise it will include all match vocoders in same order received in INVITE FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 41 of 49 Preferred Vocoder Voice Frames per TX G723 Rate iLBC Frame Size iLBC Payload type AAL2 G726 16 Payload type AAL2 G726 24 Payload type AAL2 G726 32 Payload type AAL2 G726 40 Payload type G729E payload type VAD Symmetric RTP Fax Mode Fax Tone Detection Mode Jitter Buffer Type Jitter Buffer Length SRTP Mode SLIC Setting ndstream Innovative IP Voice amp Video The HT502 supports up to 5 different Vocoder types including G711 A U law G726 Supports bit rates 16 24 32 and 40 G 723 1 G 729A B E iLBC and AAL2 The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 last Vocoder is entered by choosing the
30. d the option to enable disable hook flash Enable Hook Flash e Added two CPE SSL configuration CPE SSL Certificate CPE SSL Private Key Added a configuration parameter to set the Connection Request e Removed DHCP Domain from Web UI e Removed Enable Ring transfer from Web UI e Added a configuration parameter to set the Offhook Auto Dial Delay e Changed the SSL Web UI decription to SIP TLS Certificate SIP TLS Private Key and SIP TLS Private Key Password e Added CPE version to Software Version on Web UI FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 6 of 49 ndstream Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream s HT502 the affordable feature rich Analog Telephone Adaptor Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family It features the rich audio quality a broad range of voice codecs and functionality of the HT502 including two 2 FXS ports each with independent SIP accounts This manual will help you learn how to operate and manage your HandyTone502 Analog Telephone Adaptor and make the best use of its many upgraded features including simple and quick installation 3 way conferencing and direct IP IP Calling This HT502 is very easy to manage and configure and is specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the teleworker SAFETY COMPLIANCES The HT502 phone com
31. devices under the same network it should be set to Yes If using a Public IP address set this parameter to No 3 Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 25 of 49 ndstream Innovative IP Voice amp Video DTMF METHODS DTMF Settings are in FXS portX pages e DTMF in audio e DTMF via RTP RFC2833 via SIP INFO Set priority of DTMF methods according to your preference This setting should be based on your server DTMF setting PREFERRED VOCODER CODEC The HT502 supports a broad range of voice codecs Under Profile web pages choose your preferred order of different codecs e PCMU A or G711p a 2729 A B E 2723 2726 16 24 32 40 eiLBC e AAL2 all G 726 TABLE 7 BASIC SETTINGS End User Password Password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters Web Port By default HTTP uses port 80 This field is for customizable web port Telnet Server Default is set to YES IP Address There are two modes to operate the HT502 DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The HT502 acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The HT5
32. e 10 of 49 ndstream Innovative IP Voice amp Video Available OFF Slow blinking FXS LEDs indicates voicemail for that port NOTE All LEDs display green when ON Slow blinking of WAN and LAN LED together indicate the product in firmware upgrading or provision state Internet ADSL Cable Modem Ethernet Analog Phone WAN eee Fax Fax FIGURE 2 HT502 CONNECTION DIAGRAM 4 Analog Phone Cordless Phone FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 11 of 49 ndstream Innovative IP Voice amp Video PRODUCT OVERVIEW The HT502 is a full feature voice and fax over IP device that offers a high level of integration including dual 10M 100Mbps network ports with integrated router NAT DHCP server dual port FXS telephone gateway market leading sound quality rich functionalities and a compact and lightweight design The VolP network signaling protocol supported is SIP The HT502 fully compatible with SIP industry standard and can interoperate with many other SIP compliant devices and software on the market Moreover it supports comprehensive voice codecs including G 711 a u law G 723 1 G 726 16 24 32 40 bit rates AAL2 all G 726 G 729A B E and iLBC SOFTWARE FEATURES OVERVIEW e 2 FXS ports e Two RJ 45 ports switched or routed e 2 SIP accounts amp profiles e Supports Voice Codecs 711 Annex amp 11 G723 1A G726 ADPCM with 16 24 32 40 bit rates G729 A B E iLBC
33. e T 38 Fax e Comprehensive Dial Plan support for Outgoing calls e 2168 Echo Cancellation e Voice Activation Detection VAD Comfort Noise Generation CNG and Packet Loss Concealment PLC e Supports PSTN PBX analog telephone sets or analog trunks TABLE 3 HT502 TECHNICAL SPECIFICATIONS Telephone Interfaces 2 FXS ports 2 SIP accounts Network Interface 1 RJ45 for LAN 10 100 Base TX Full Duplex 1 RJ45 for WAN 10 100Base TX Full Duplex LED Indicators Power WAN LAN PHONE1 and PHONE2 Reset Button Factory Reset button Voice over Packet Voice Activity Detection VAD with CNG comfort noise generation and PLC packet Capabilities loss concealment Dynamic Jitter Buffer Modem detection amp auto switch to G 711 Packetized Voice Protocol Unit supports RTP and AAL2 protocol G 168 compliant Echo Cancellation LEC line echo cancellation with NLP Asymmetric RTP stream FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 12 of 49 Voice Compression DHCP Server Client Telnet Server Fax over IP QoS IP Transport DTMF Method IP Signaling Provisioning Control Device Management Dial Plan UPnP Universal Switching Power Adaptor Environmental Dimensions H x W x D Short Haul Loop Call Handling Features Caller ID Polarity Reversal Wink EMC Safety ndstream Innovative IP Voice amp Video G 711 Annex PLC Annex II VAD CNG format encoder and decoder G 723 1A G 726 ADPCM
34. ertain special provisioning settings At boot up Grandstream devices by default point to Grandstream provisioning server GAPS based on the unique MAC address of each device GAPS provision the devices with redirection settings so that they will be redirected to customer s TFTP or HTTP HTTPS server for further provisioning Grandstream also provides configuration tools Windows and Linux Unix version to facilitate the task of generating device configuration files The Grandstream configuration tools are free to end users The configuration tools configuration templates are available for download from http www grandstream com support tools FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 44 of 49 ndstream Innovative IP Voice amp Video SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP HTTPS To upgrade via TFTP or HTTP HTTPS the Firmware Upgrade and Provisioning upgrade via field needs to be set to TFTP HTTP or HTTPS respectively Firmware Server Path needs to be set to a valid URL of a TFTP or HTTP Server server name can be in either FQDN or IP address format Here are examples of some valid URL e g firmware mycompany com 6688 Grandstream 1 0 11 3 e g firmware grandstream com NOTES e Firmware upgrade server IP address format can be configured vi
35. f set to YES then for Attended Transfer the Refer To header uses the transferred target s Contact header information Default is No In which case if the conference originator hangs up the conference will be terminated When option YES is chosen originator will transfer other parties to each other so that B and C can choose either to continue the conversation or hang up Default is No you can make a Conference by pressing Flash key If set to Yes you need to dial 23 second callee number Default is No When option YES is chosen the Out Bound Proxy will be removed from Route header Default is Yes If set to Yes the contact header in REGISTER request will contain SIP Instance ID as defined in IETF SIP Outbound draft Default is No If set to yes all incoming SIP messages will be strictly validated according to RFC rules If message will not pass validation process call will be rejected Default is No Check the incoming SIP User ID in Request URI If they don t match the call will be rejected If this option is enabled the device will not be able to make direct IP calls Default is No If set to Yes device will challenge the incoming INVITE for the Authenticate ID and Password with 401 Unauthorized FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 37 of 49 Allow Incoming SIP Messages from SIP Proxy Only Use Privacy Header Use P Preferred Identity Header SIP T1 Timeout SIP T2 Interval DTMF P
36. for dial tone and hang up dial tone indicates successful forward Cancel Unconditional Call Forward To cancel Unconditional Call Forward dial 73 wait for dial tone then hang up Enable Paging Call Dial 74 and then the destination phone number you want to page Enable Do Not Disturb DND When enabled all incoming calls are rejected Disable Do Not Disturb DND When disabled incoming calls are accepted Blind Transfer Busy Call Forward Dial 90 and then the forwarding number followed by Wait for dial tone then hang up Cancel Busy Call Forward To cancel Busy Call Forward dial 91 wait for dial tone then hang up Delayed Call Forward Dial 92 and then the forwarding number followed by Wait for dial tone then hang up Cancel Delayed Call Forward To cancel Delayed Call Forward dial 93 wait for dial tone then hang up FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 21 of 49 ndstream Innovative IP Voice amp Video Flash Hook Toggles between active call and incoming call call waiting tone If not in conversation flash hook will switch to a new channel for a new call Pressing pound sign will serve as Re Dial key FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 22 of 49 ndstream Innovative IP Voice amp Video CONFIGURATION GUIDE CONFIGURING THE HT502 THROUGH VOICE PROMPTS DHCP MODE Select voice menu option 01 to enable
37. ial Plan Prefix Use as Dial Key ndstream Innovative IP Voice amp Video code 617 Any other incoming call will ring using cadence defined in parameter System Ring Cadence located under Advanced Settings Configuration page Note If server supports Alert Info header and standard ring tone set Bellcore or distinctive ring tone 1 10 is specified then the ring tone in the Alert Info header from server will be used Bellcore rings and tones are independent from custom ring tones The custom ring tones can also be specified by alert info header for example Alert Info lt http 127 0 0 1 gt info ring5 Default is No If set to YES Call Waiting indication information will not be provided to analog phone connected to this FXS port Default is No If set to YES Call Waiting caller ID will not be provided to analog phone connected to this FXS port Default is No This is to disable the stutter Call Waiting Tone when a Call Waiting information arrives The CWCID information will still be displayed Default is No Do not play the reminder ring when this is set to Yes If set to Yes the MWI information will not be transferred to the analog phone connected to the FXS port Incoming call will stop ringing when not picked up given a specific period of time Default value is 20 seconds In case this feature activated using codes 92 code the call will be forwarded after this preconfigured amount of time Default is 4 seconds D
38. ialing process is completed and outgoing call is initiated if no key entry occurs during this preconfigured interval Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the button is pressed or after about 5 seconds have elapsed if the user forgets to press the button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature does NOT work with and should NOT be enabled for direct IP to IP calling Sets the prefix added to each dialed number Allows users to configure the key as the Send or key If set to Yes will send the number In this case this key is essentially equivalent to the Dial key If set to this key can be included as part of number FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 39 of 49 ndstream Innovative IP Voice amp Video Dial Plan Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 at least 2 digits nu
39. l admin Browse all pages The password is case sensitive with maximum length of 25 characters The factory default password for End User and administrator is 123 and admin respectively Only an administrator can access the ADVANCED SETTING FXS PORTs configuration pages Please reference the GUI pages using the following link http Awww grandstream com products ht_series ht502 documents ht502 qui zip NOTE If you cannot log into the configuration page by using the default password please check with the VoIP service provider It is most likely the VoIP service provider has provisioned the device and configured for you therefore the password has already been changed IMPORTANT SETTINGS The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default values NAT SETTINGS If you plan to keep the gateway within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank 2 Use Random Ports under Advanced Settings webpage This setting depends on your network settings Generally if you have multiple IP
40. l ring ON ms and a pause of OFF ms and then repeat the pattern Example configuration for N A Dialtone 1 350 13 f2 440 13 c 0 0 Syntax f1 freq vol f2 freq vol c on1 off1 on2 off2 on3 off3 Note freq 0 4000 2 vol 30 04 Key pattern to get Prompt Tone Maximum 20 digits No Default Choose LED Pattern rules Pattern A Onhook OFF Offhook ON VM Blink Pattern B Onhook ON Offhook OFF VM Blink if phone onhook If set to Yes the configuration update via keypad is disabled Default is No Disables the voice prompt configuration Default is No Disables the Direct IP Call function URI or IP address of the NTP Network Time Protocol server This parameter synchronizes the date and time Default is 1440 Updates the Network Time Protocol Values range from 5 1440 minutes The IP address or URL of System log server This feature is especially useful for the ITSP Internet Telephone Service Provider FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 34 of 49 Syslog Level Send SIP Log Download Device Configuration Profile Active Primary SIP Server Failover SIP Server Prefer Primary SIP Server Outbound Proxy ndstream Innovative IP Voice amp Video Select the HT502 to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events 1 product model version on boot up INFO level
41. led Toggle between incoming call and current call by pressing the flash button First call is placed on hold Press the flash button to toggle between two active calls CALL TRANSFER Blind Transfer Assume that call Caller A and B are in conversation A wants to Blind Transfer B to C 3 Caller Apresses FLASH on the analog phone to hear the dial tone 4 Caller A dials 87 then dials caller number and then or wait for 4 seconds 5 Caller A will hear the confirm tone Then hang up NOTE Enable Call Feature must be set to Yes in web configuration page FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 18 of 49 ndstream Innovative IP Voice amp Video Attended Transfer Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C 1 Caller A presses FLASH on the analog phone for dial tone 2 Caller Athen dials Caller C s number followed by or wait for 4 seconds 3 If Caller answers the call Caller A and Caller are in conversation Then can hang up to complete transfer 4 If Caller does not answer the call Caller press flash to resume call with Caller NOTE When Attended Transfer fails and A hangs up the HT502 will ring back user A to remind A that B is still on the call A can pick up the phone to resume conversation with 3 WAY CONFERENCING The HT502 supports Bellcore style 3 way Conference In
42. ler ID display DNS Mode One from the 3 modes are available for DNS Mode configuration A Record for resolving IP Address of target according to domain name SRV DNS SRV resource records indicates how to find services for various protocols NAPTR SRV Naming Authority Pointer according to RFC 2915 Use Configured IP Use the three configured IP address instead of any DNS query One mode can be chosen for the client to look up server The default value is A Record Primary IP Configure the primary IP for DNS Mode Use Configured IP Backup Configure the first backup IP for DNS Mode Use Configured IP Backup 2 Configure the second backup IP for DNS Mode Use Configured IP Tel URI The default setting is Disabled If the phone has an assigned PSTN Number this field should be set to User Phone then a parameter will be attached to the From header the SIP request to indicate the E 164 number If server supports TEL URI format then this option needs to be selected SIP Registration Controls whether the HT502 needs to send REGISTER messages to the proxy server The default setting is Yes FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 36 of 49 Unregister on Reboot Outgoing Call without Registration Register Expiration Reregister before Expiration Registration Retry Wait Time Local SIP port Local RTP port Use Random Port Refer to Use Target
43. lly This parameter allows users to configure a User ID or extension number that is automatically dialed when off hook Only the user part of a SIP address needs is entered here The HT502 will automatically append the and the host portion of the corresponding SIP address Configure the delay time for offhook auto dial function Range is 0 60 seconds default is 0 SIP Extension to notify SIP server that the unit is behind the NAT Firewall NAT IP address used in SIP SDP message Default is blank Used to replace SIP User Agent Header No Default Custom Ring Tone 1 to 3 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incoming call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Distinctive ring tones can be configured not only for matching a whole number but also for matching prefixes In this case symbol star will be used For example if configured as 617 Ring Tone 1 will be used in case of call arrived from the area FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 38 of 49 Disable Call Waiting Disable Call Waiting Caller ID Disable Call Waiting Tone Disable Reminder Ring for On Hold Call Disable Visual MWI Ring Timeout Delayed Call Forward Wait Time No Key Entry Timeout Early Dial D
44. mber e xx at least 2 digit number exclude e 3 5 any digit of 3 4 or 5 147 digit 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing e lt 1 gt add a leading 1 to all numbers dialed vice versa will remove 1 from the number dialed or e Example 1 369 11 1617xxxxxxx Allow 311 611 911 any 11 digit numbers with leading digits 1617 Example 2 1900 lt 1617 gt xxxxxxx Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers Example 3 1 2 9 lt 2 011 gt x Allow any combinations of numbers with 11 digits which has a leading digit 1 but 5th digit cannot be 0 or 1 Or any length of numbers with a minimum of 2 digits beginning with 2 with the leading digit replaced with 011 3 Default Outgoing x Example of a simple dial plan used in a Home Office in the US 41900x lt 1617 gt 2 9 xxxxxx 1 2 9 2 9 011 2 9 x 3469 11 Explanation of example rule reading from left to right 41900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 3469 11 allow diali
45. menu option Press to return to the main menu Enter 01 05 07 10 12 17 47 or 99 menu options Press 9 to toggle the selection If using Static Mode configure the IP address information using menus 02 to 05 If using Dynamic IP Mode all IP address information comes from the DHCP server automatically after reboot The current WAN IP address is announced If using Static IP Mode enter 12 digit new IP address You need to reset the HT to take affect the new IP address Same as menu 02 Same as menu 02 Same as menu 02 Press 9 to move to the next selection in the list e PCMU PCMA e iLBC e G 726 723 e G 729 Announces the Mac address of the unit Press 9 to toggle between enable disable Announces current Firmware Server IP address Enter 12 digit new IP address Announces current Config Server Path IP address Enter 12 digit new IP address Upgrade protocol for firmware and configuration update Press 9 to FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 15 of 49 16 17 47 70 86 99 Firmware Version Firmware Upgrade Direct IP Calling Phone calls between FXS 1 and FXS 2 port Voice Mail RESET Invalid Entry Device not registered ndstream Innovative IP Voice amp Video toggle between TFTP HTTP HTTPS Firmware version information Firmware upgrade mode Press 9 to toggle among the foll
46. nd restore factory settings Encode the MAC Address 1 Locate the MAC address of the device It is the 12 digit HEX number on the bottom of the FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 48 of 49 unit ndstream Innovative IP Voice amp Video 2 Key in the MAC address Use the following mapping 0 9 0 9 A amo Qp 22 press the 2 key twice A will show on the LCD 222 2222 33 press the 3 key twice D will show on the LCD 333 3333 For example if the MAC address is 00068200e395 it should be keyed in as 0002228200333395 NOTE 1 Factory Reset will be disabled if the Lock keypad update is set to Yes 2 Please be aware by default the HT502 WAN side HTTP access is disabled After a factory reset the device s web configuration page can be accessed only from its LAN port 3 If the HT502 was previously locked by your local service provider pressing the RESET button will only restart the unit The device will not return to factory default settings FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 49 of 49
47. ndstream Innovative IP Voice amp Video Grandstream Networks Inc HT502 Dual FXS Port Analog Telephone Adaptor HT502 USER MANUAL dstream Innovative IP Voice amp Video HT502 USER MANUAL INDEX 2 2 5 eee 6 CHANGES FROM 1 0 10 9 USER MANUAL 6 CHANGES FROM 1 0 9 1 USER 6 CHANGES FROM 1 0 7 6 USER 6 CHANGES FROM 1 0 6 8 USER MANUAL 40000 011 6 ee 7 SAFETY 7 7 2 cetaceans 9 EQUIPMENT PACKAGING 9 CONNECTING THE 502 44211 6 0 9 PRODUCT OVERVIEW ceca 12 SOFTWARE FEATURES tetrar rarna rretra raa ertrar arera 12 HARDWARE 8 1 2200 14
48. netration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 35 of 49 ndstream Innovative IP Voice amp Video proxy can correct the problem SIP transport User can select UDP or TCP or TLS NAT Traversal STUN This parameter defines whether or not the HT502 NAT traversal mechanism is activated If activated by choosing Yes and a STUN server is also specified then the HT502 performs according to the STUN client specification Using this mode the embedded STUN client will detect if and what type of firewall NAT If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the HT502 will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the HT502 will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open SIP User ID User account information provided by VoIP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can be identical to or different from SIP User ID Authenticate Password service subscriber s account password Name SIP service subscriber s name for Cal
49. ng special and emergency numbers 311 411 611 911 Note In some cases user wishes to dial strings such as 123 to activate voice mail or other application provided by service provider In this case should be predefined inside dial plan feature and the Dial Plan should be X Subscribe for MWI Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 40 of 49 Send Anonymous Anonymous Call Rejection Special Feature Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Send Re INVITE After Fax Enable Silence Detection for Fax Disconnect Enable 100rel Add Auth Header On Initial REGISTER Use First Matching Vocoder in 2000K SDP ndstream Innovative IP Voice amp Video If this parameter is set to Yes the From header along with Privacy and P_ Asserted_Identity headers in outgoing INVITE message will be set to anonymous blocking Caller ID Default is No If set to Yes incoming calls with anonymous Caller ID will be rejected with 486 Busy message Default is Standard Choose the selection to meet some special requirements from Softswitch vendors Grandstream implemented SIP Session Timer The session timer extension enables SIP sessions to be periodically refreshed via a SIP reques
50. ote Set in Hex format When set to Yes device will function as a simple router and LAN port will provide IP addresses to internal network Connect the WAN port to ADSL Cable modem or any other equipment that provides access to public Internet Base Address for a LAN port Default factory setting is 192 168 2 1 Note When the device detects WAN IP is conflicting with LAN IP the LAN base IP address will be changed based on the network mask the effective subnet will be increased by 1 For example 192 168 2 1 will be changed to 192 168 3 1 if net mask is 255 255 255 0 Then the device will reboot Default value is 100 The last segment of IP address assigned to the HT50x in the LAN Network Default configuration assigns IP address to local network devices starting from 192 168 2 100 Default value is 199 This parameter allows a user to limit the number of local network devices connected to the internal router Default configuration assigns IP address to devices connected to the LAN port in a range from 192 168 2 100 up to 192 168 2 199 FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 28 of 49 ndstream Innovative IP Voice amp Video LAN Subnet Mask Sets the LAN subnet mask Default value is 255 255 255 0 LAN DHCP Base Base IP address for the LAN port which functions as default gateway for its LAN Default value is 192 168 2 1 DHCP IP Lease Time Default value is 120 hrs 5 days The length of time the I
51. owing three options always check check when pre suffix changes never upgrade Enter the target IP address to make a direct IP call after dial tone See Make a Direct Call User can make internal calls between two FXS ports on the same kkk HT502 even without being registered to SIP server By dialing and 70 user can reach the other FXS port Number of Voice Mails Press 9 to reboot the device Enter MAC address to restore factory default setting See Restore Factory Default Setting section Automatically returns to main menu This prompt will be played immediately after off hook If the device is not register and the option Outgoing Call without Registration is in NO Five Success Tips when using the Voice Prompt shifts down to the next menu option All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address For address add 0 before the digits if the digits are less than 3 i e 192 168 0 26 2 returns to the main menu 3 9 functions as the ENTER key in many cases to confirm an option 4 should be key in like 192168000026 No decimal is needed 5 Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1 Dial the number directly and wait for 4 seconds Default No Key Entry Timeout or FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL P
52. pecify the Auto Configuration Server s URL TR 069 protocol User specify the ACS Username User specify the ACS password Default is No If set to YES device will send inform packets to the ACS Frequency that the inform packets will be sent out to the ACS Set a user name for the ACS to connect to this device Set a password for the ACS to connect to this device Set a port number for the ACS to connect to this device default is 7547 Configure the SSL authentication of Customer premises equipment Configure the SSL Private Key of Customer premises equipment Configuration option is set ring cadence on all FXS ports for all incoming calls Syntax c on1 off1 on2 off2 on3 off3 only cadences maximum Default is set to c 2000 4000 US standards FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 33 of 49 Call Progress Tones Prompt Tone Access Code Phone LED Pattern Lock Keypad Update Disable Voice Prompt Disable Direct IP Call NTP server NTP Update Interval Syslog Server ndstream Innovative IP Voice amp Video Using these settings users can configure tone frequencies and cadence according to their preference By default they are set to North American frequencies Configure these settings with known values to avoid uncomfortable high pitch sounds ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous tone OFF should be zero Otherwise it wil
53. plies with FCC CE and various safety standards The HT502 power adaptor is compliant with UL standard Only use the universal power adapter provided with the HT502 package The manufacturer s warranty does not cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your HT502 from a reseller please contact the company where you purchased your device for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Please do not use a different power adaptor with the HT502 as it may cause damage to the products and void the manufacturer warranty This document contains links to HT502 GUI Interfaces Please download these examples from http www grandstream com products ht_series ht502 documents ht502 qui zip for your reference FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 7 of 49 ndstream Innovative IP Voice amp Video This document is subject to change without notice The latest electronic version of this user manual is available for do
54. s disabled by default The total bandwidth can be set as 128K 256K 512K 1M 2M 3M 4M 5M 10M or 15M The primary function of this setting is to limit the uplink bandwidth for the device internal system signaling and NATed traffic Example When 512k is configured there will be at least 512kbps limited for internal system signaling and NATed traffic Voice or RTP stream will never be limited See figure 3 The maximum downlink bandwidth permitted by the device This function is disabled by default The total bandwidth can be set as 128K 256K 512K 1M 2M 3M 4M 5M 10M or 15M The primary function of this setting is to limit the download bandwidth for the device internal system signaling and NATed traffic Example if 128 is configured there will be at least 128kbps limited for internal system signaling and NATed traffic Voice or RTP stream will never be limited See figure 3 When set to Yes the HT502 acts as an UPnP gateway for your UPnP enabled applications UPnP Universal Plug and Play Default is No When set to Yes the HT502 responds to the PING command from other computers but is also made vulnerable to DOS attacks Default is No When set to Yes the user can access the web configuration pages through the WAN port instead of through the PC port Warning this configuration is less secure than the default option This allows the user to change set a specific MAC address on the WAN interface N
55. sion 1 0 7 1 Base current version is 1 0 7 6 CPE current version is 1 0 1 19 System Up Time Shows system up time since the last reboot PPPoE Link Up Indicates whether the PPPoE connection is up if the HT502 is connected to DSL modem NAT This filed indicates the type of NAT connection used by the HT502 via its WAN port Port Status Displays relevant information regarding the each FXS port Port Hook Registration DND Forward Busy Delayed Forward Forward FXS1 On Hook Registered Yes 613 FXS2 On Hook Registered No 614 Both FXS porti and FXS port2 are registered with this SIP Server FXS Port 1 user has set Do Not Disturb FXS Port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS Port 2 user has set his calls to forward to 614 when his phone is busy ADVANCED USER CONFIGURATION Log in to the advanced user configuration page the same way as for the basic configuration page The password is case sensitive and the factory default password for Advanced User is admin Advanced User configuration includes the end user configuration and the advanced configurations including a SIP configuration b Codec selection c NAT Traversal Setting and d other miscellaneous configuration HT502 each FXS SIP account has its own configuration page Their configurations are identical FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 30 of 49
56. structions for 3 way conference Assume that call party A and B are in conversation Caller A HT502 wants to bring third Caller C into conference 1 Apresses FLASH on the analog phone or Hook Flash for old model phones to get a dial tone 2 Adials C s number then or wait for 4 seconds 3 If C answers the call then A presses FLASH to bring B C in the conference 4 If C does not answer the call press FLASH back to talk to 5 If Apresses FLASH during conference C will be dropped out 6 If A hangs up the conference will be terminated for all three parties when configuration Transfer on Conference Hangup is set to No If the configuration is set to Yes A will transfer B to so that B and C can continue the conversation FAX SUPPORT HT502 supports FAX in two modes 1 T 38 Fax over IP and 2 fax pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting Fax mode to be T 38 default If the service provider FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 19 of 49 ndstream Innovative IP Voice amp Video does not support T 38 pass through mode can be used FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 20 of 49 andstream Innovative IP Voice amp Video CALL FEATURES The HT502 supports all the traditional and advanced telephony features
57. t UPDATE or re INVITE Once the session interval expires if there is no refresh via a UPDATE or re INVITE message the session will be terminated Session Expiration is the time in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds The minimum session expiration in seconds The default value is 90 seconds If selecting Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If selecting Yes the phone will use session timer even if the remote party does not support this feature Selecting No will allow the phone to enable session timer only when the remote party support this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer Default is No If set to Yes device will send an INVITE with audio vocoders upon completion of Fax to
58. the configuration menu to reboot the ATA remotely The web browser will then display a message window to confirm that reboot is underway Wait 30 seconds to log in again CONFIGURATION THROUGH A CENTRAL SERVER Grandstream HT502 can be automatically configured from a central provisioning system When HT502 boots up it will send TFTP or HTTP HTTPS requests to download configuration files cfg000b82xxxxxx and 900082 where 000082 is the LAN MAC address of the HT502 If the download of cfgxxxxxxxxxxxx xml is not successful the provision program will issue request a generic configuration file cfg xml Configuration file name should be in lower case letters The configuration data can be downloaded via TFTP or HTTP HTTPS from the central server A service provider or an enterprise with large deployment of HT502 can easily manage the configuration and service provisioning of individual devices remotely from a central server Grandstream provides a central provisioning system GAPS Grandstream Automated Provisioning System to support automated configuration of Grandstream devices GAPS uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual Grandstream device for firmware upgrade remote reboot etc Grandstream provides GAPS service to VoIP service providers Use GAPS for either simple redirection or with c
59. unctions are available using a regular analog telephone FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 9 of 49 ndstream Innovative IP Voice amp Video HT 502 HT 502 Front View Back View que oe MrR 1 45 Ports Reset Power 11 FXS Ports 10 100 Mbps Supply Phone 12V Display LEDs green FIGURE 1 CONNECTING THE HT502 The HT502 has two FXS port Both FXS ports can have a separate SIP account This is a key feature of HT502 as it supports simultaneous calls on both FXS ports TABLE 1 DEFINITIONS OF THE HT502 CONNECTORS Power Cable Power adapter connection WAN Port RJ 45 Connect to the internal LAN network or router LAN Port RJ 45 Connect the LAN port with an Ethernet cable to your PC RESET Factory Reset button Press for 7 seconds to reset factory default settings PHONE 1 RJ 11 FXS port to be connected to analog phones fax machines PHONE2 RJ 11 FXS port to be connected to analog phones fax machines There are five 5 LED buttons that help you manage the status of your HandyTone TABLE 2 DEFINITIONS OF THE HT502 LEDS POWER LED Indicates Power Remains ON when power is connected WAN LED Indicates LAN or WAN port activity LAN LED Indicates PC or LAN port activity PHONE1 PHONE2 LED Indicate status of the respective FXS Ports PHONE1 PHONE2 on the back panel Busy ON Solid Green FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Pag
60. visioning please refer to http www grandstream com general gs_ provisioning guide public pdf FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix This makes it the possible to store ALL of the firmware with different version in one single directory Similarly Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix Thus multiple configuration files for the same device can be stored in one directory In addition when the field Check New Firmware only when F W pre suffix changes is set to Yes the device will only issue firmware upgrade request if there are changes the firmware Prefix or Postfix MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD When Automatic Upgrade is set Yes every the auto check will be done in the minute specified in this field If set to daily at hour 0 23 Service Provider can use P193 Auto Check Interval to have the devices do a daily check at the hour set in this field with either Firmware Server or Config Server If set to weekly on day 0 6 the auto check will be done in the day specified in this field This allows the device periodically check if there are any new changes need to be taken on a scheduled time By defining different intervals in P193 for different devices Server Provider can spread the
61. wnload at http www grandstream com products ht_series ht502 documents ht502 usermanual english pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose is not permitted without the express written permission of Grandstream Networks Inc FIRMWARE VERSION 1 0 11 3 HT502 USER MANUAL Page 8 of 49 ndstream Innovative IP Voice amp Video CONNECT YOUR HT502 EQUIPMENT PACKAGING The HT502 ATA package contains e One HT502 Main Case e One Universal Power Adaptor e One Ethernet Cable e One HT502 Vertical Stand CONNECTING THE HT502 The HT502 is designed for easy configuration and easy installation Configure the HT502 following the directions in the Configuration section of this manual 1 Connect a standard touch tone analog telephone to the PHONE port 2 Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the telephone cable to the analog telephone 3 Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet cable to an uplink port a router or a modem etc 4 Connect a PC to the LAN port of HT502 if it is being used as a router 5 Insert the power adapter into the HT502 and connect it to a wall outlet The HT502 Analog Telephone Adaptor is an all in one VoIP integrated device designed to be a total solution for networks providing VoIP services The HT502 VoIP features and f

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