SA-Inform Messaging System User Manual Version 1.3.2
Contents
1. P Setup 5SA Inform Iof x Completing the SA Inform Setup Wizard Setup has finished installing S 4 lnform op your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Ee H SA Inform Messaging System Page 8 User Manual SA Inform Messaging System SA Inform Configuration In order to use the SA Inform software a valid license key must be obtained You can register and obtain product licenses by visiting the Syn Apps website at www syn apps net If you have already obtained your key click Browse to locate the license file that you acquired separately Click Next to proceed 64 Inform Configuration Select a License File d A F k Syn Apps 5A Inform Please chose the location of your license file You may type a new folder name or click the Browse button to find a location Select a license file Please select the directory where you saved the license file you received from Dup Apps Du mail IC Browse The application wall rot work without a valid license file lts name is SyrApps license For an evaluation license please go to http iww snapped net and register Back IE EE H H SA Inform Messaging System Page 9 User Manual SA Inform Messaging System SA Inform Configuring CallManager Addresses Type the IP address of your CallManager Server s You are allowed to inputa maxim2. dh A E b Sun Apps GA Inform Other parameters Memo Page Title Enter the memo page tithe to be displayed on the phone screen Eat by SynApps IF you want to configure messages depending on tenant you have the Detine tenants by option to define tenants by Device f Device Pool Pools or by Calling Search Spaces Calling Search Space Not using tenants me Configure Put m EE H H SA Inform Messaging System Page 13 User Manual SA Inform Messaging System SA Inform Successful Configuration After clicking the Configure button You will see a series of windows and the status bar will be updated as steps are completed When the application is configured you will see the following success window Click OK to proceed 4 Inform Configuration The application was configured successfully You are now required to activate your copy of SA Inform Select Activate online if your SA Inform server has access to the Internet Select By Email if your SA Inform server does not have access to the Internet Click Next to proceed EE H H SA Inform Messaging System Page 14 User Manual SA Inform Messaging System SA Inform Activation Type Activation Wizard Activation Type IF you have mtermet access you can proceed with instant Online Activation othernvise chose Actvation By Ermal If you selected the Online option you will be presented with a success w
3. Address SI http 10 0 0 12 54 Inform Login aspz 2Heturrtlrk httogt Aer 2ro 210 0 0 12 2F5 4 InForm2Fdefaulk aspx s gt 1 Support eP gt y N AP ps SA Inform Messaging System Messages GES Help Log Off Login User Name administrator Password E Done z e Internet A Bo oo H SA Inform Messaging System Page 17 User Manual SA Inform Messaging System SA Inform Configuring the Tenant If you chose to use tenants during configuration you will be prompted with the New Tenant screen shown below Enter a Tenant Name in the provided field and click SAVE to continue Messages Microsoft Internet Explorer File Edit View Favorites Tools Help C3 Back E x a Ze J Search gt Favorites sf Media GH Sege Address hitp 10 0 0 12 5e Informidefaulkaspx ao Lor lt 9 L Support gt Syn AppS Messages Services Help Inform Messaging System Log OFF Current User administrator Tenant New Tenant Delete Tenant Mame myMewTenant D e Done x E PS e Internet E If you chose not to use tenants during configuration you will see the following define message screen To continue skip to section SA Inform Adding a Text Message Messages Microsoft Internet Explorer Ris E File Edit View Favorites Tools Help O Back E ll a Ge A Search gt Favorites S Media CH ry Aa ES Address Lei http 10 0 0 12 54 InForm default aspx Go
4. Image will appear in the upper right corner of the screen o Image to Left Image will appear to the left side of the screen o Image Only Only the image will appear on the screen no text o Watermark Image will appear on the entire screen with the text on top of the image Enter the image to be displayed in the Image field Set the Stretch Image checkbox to fit the image to the screen Set the Center Image checkbox to fit the image to the screen Set the message order in the supplied field Message Order if there is more than one message Set the message duration in seconds in the Message Duration field default 30 seconds Ifa custom soft key is desired e Setthe display name of the key in the Dial Name field e Setthe phone number to be dialed when the soft key is depressed in the Dial Number field aa ae re gt Favorites sf Media SM e E Address http 10 0 0 12 54 Inform Default aspx EJ co Links 2 Syn Apps Messages Services Help Log Off SA Inform Messaging System Tenant myNewTenant x Delete Tenant N myNewTenant Tenant Administrator a Passwor d Retype password a Set Password Available Internet 3 SA Inform Messaging System Page 24 User Manual SA Inform Messaging System Saving an Image Click OK to save the new image You should see a screen similar to the following Your new image Is now active and will begin t
5. Li Setup 54 Inform License Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation END USER LICENSE AGREEMENT FOR Syrn 4pps LLC SOFTWARE IMPOR TANT READ CAREFULLY This Syn Apps L L C End User License Agreement EULA ts a legal agreement between you ether an individual person ora single legal entity who will be refered to in this EULA as You and Surn 4pps L L C for the Syr 4pp L L C software product that accompanies this EULA including any associated media printed materials and electronic documentation the Software Product The Software Product also includes any software Updates add on components web services and or supplements that Syn 4pps L L C may provide to You or make available to rou after the date rou obtain out Initial copy of the Software Product to the extent that such items are not C do not accept the agreement Back Cancel oe 3 SA Inform Messaging System Page 5 User Manual SA Inform Messaging System SA Inform Setup Information Click Next after you have reviewed and verified the software product and version requirements Li Setup 54 Inform Information Please read the following important information before continuing When you are ready to continue with Setup click Nest Requirem
6. Load Name Keel Module 2 Template required Authentication Server SECH Idle Timer seconds SA Inform Messaging System Page 33 User Manual SA Inform Messaging System SA Inform CallManager IP Phone Services To configure SA Inform as an IP Phone service open up CallManager Administration and select Feature gt Cisco IP Phone Services Cisco CallManager 3 3 Administration Cisco CallManager Administration Microsoft Internet Explorer File Edit View Favorites Tools Help sack z Ki EN E A ES Search SIP Favorites 4 E ds gl z SS rel Pi S System Route Plan Service Feature Device User Application Help Call Park Call Pickup Cisco SYSTEMS For Cisco IP Telephony Solutions San Meet Me Number Pattern Voice Mail b IE Cisco CallManager 3 3 Administration Copyright 1999 2002 Cisco Systems Inc All rights reserved SI http ewpccnml Tccmadmirv pphopeservlcecltet asp a Local intranet SE H SA Inform Messaging System Page 34 User Manual SA Inform Messaging System Find and List IP Phone Services On the top right hand corner of the find and list IP phone services page select Add anew IP Phone Service 2 Cisco CallManager 3 3 Administration Find and List IP Phone Services Microsoft Internet Explorer mie Edit View Favorites Tools Help ak k x B Lei pO Search SIP Favorites E A E ki eal rel ki Address SI http Lisepccml fccmadmmin ipphon
7. Please contact your administrator message EE eme H H SA Inform Messaging System Page 21 User Manual SA Inform Messaging System SA Inform Adding a Text Message Type will be set to Text Only by default Add your message in the supplied field Message Set the messages order in the supplied field Message Order if there is more than one message Set the message duration in seconds in the supplied field Message Duration default 30 seconds Ifa custom soft key is desired e Setthe display name of the key in the Dial Name field e Setthe phone number to be dialed when the soft key is depressed in the Dial Number field Messages Microsoft Internet Explorer OF x File Edit View Favorites Tools Help Q Back x A A Search e Favorites Media Een B Address Lei http 10 00 12fS Jntormidetault aspx DI Go Links 7 y gt Support 2 Syn Apps Messages Services Help Log Off SA Inform Messaging System Current User administrator Tenant myNewTenant Save Delete Tenant Name inyNewTenant Tenant Administrator Password Retype password Ir Set Password Available Selected Default Device Pools Add Remove Add New Message Stretch Center Message Message Dial i Ve Has Template Image Image Image Order Duration Name myNewMessage OK Cancel Delete Text Only fi Es mySoftkey g Internet Note At this point if the I
8. System Page 32 User Manual SA Inform Messaging System Configuring Phone Idle URL Once at the Phone page shown below e Set the Idle to lt SA Inform host gt IP Address of the machine SA Inform is installed on http lt S A Inform host gt S A Inform P honeS ervices InformS ervice aspx lastMessageO rder 0 e Set the Idle Timer to the desired number of seconds of phone idle time before displaying messages e Click Update Click Reset Phone Repeat this process for each phone Cisco CallManager 3 3 Administration Phone Configuration Microsoft Internet Explorer Seed File Edit View Favorites Tools Help e F S Ze a e TA e i Q ia be 4 E Za fr Search Sie Favorites E bos Ge ben Ea A ki Address bttp syncemi fccmadmin phoneconfig asp pkid CF694CE4 CDF2 45D8 91E5 531 BBF2B5861 wi EI co Links Web assistant System Route Plan Service Feature Device User Application Help CIStO SYSTEMS For Cisco IP Telephony Solutions Add a new phone Add Update Speed Dials Phone Configuration Subscribe Unsubscribe Services Dependency Records Back to Find List Phones Phone SEP003094C27664 7 Auto 7023 Registration Registered with Cisco CallManager 10 0 0 201 IP Address 10 0 0 74 Status Ready oO DM ENT HIOLG IIIIOITITIOUIOT Softkey Template Tirmuwara oad Intnemation laava hla IFM are Load IO OM Li l 7 Module 1 Load Name SSS Module 1 Template required Module 2
9. message specify the name of the button to be displayed at buttom of screen Dial Number The number to be dialed when pressing the button with the name Dial Name BONO WN Services page Refresh Call Manager Data can be used by administrator to refresh tenant related information when the tenant and phone configuration changes Default Message Duration is the default duration for new messages added in Messages page By default the administrator can login with administrator without password The administrator can change his password using this page Ot intr A Notice the Configure CallManager section This step will be described next LE mn H SA Inform Messaging System Page 28 User Manual SA Inform Messaging System SA Inform Configuring CallManager To configure SA Inform on all CallManager devices go to CallManager Administration System gt E nterprise Parameters E Cisco CallManager 3 3 Administration Cisco CallManager Administration Microsoft Internet Explorer File Edit View Favorites Tools Help E Back CH x a Ge J Search gt Favorites S Media 7 Ge d i B TAE Route Plan Server Cisco SYSTEMS Cisco CallManager Cisco CallManager Group Date Time Group Device Defaults Region Device Pool SOR Group Location Cisco CallManager 3 3 Administration Details Copyright 1999 2002 Cisco Systems Inc All rights reserved E h E http iewgpccm focmadminfenterpris
10. pertinent information SA Inform can be configured by device pool or calling search space to provide site level administration SA Inform Features Broadcasts text and images to Idle phones throughout organization Supports text and image based messages to Cisco 7940 7960 7970 and Cisco IP Communicator phones Web interface built upon Microsoft NET allows the user to manage text and image message queues across multiple tenants Delivers enterprise pertinent text and images to hundreds of phones at once throughout an Organization Syn Apps delivers only superbly engineered products They all feature o Setup with configuration wizard o Support for CallManager versions 3 2 3 3 4 0 and 4 1 o Supported IP phones 7905 7912 7920 7940 7960 7970 and IP Communicator o SQLServer or MSDE databases o Built in support features enabling us to quickly detect and correct problems if they appear Uses only Cisco approved methods to obtain phone information AXL SA Inform System Requirements SA Inform Application Server Microsoft Net 1 1 Windows 2000 XP or 2003 Server Syn Apps Core Components Microsoft IIS 512 megabytes of system memory 1 gigabyte of hard disk space Cisco CallManager Support Cisco CallManager versions 3 2 3 3 4 0 or 4 1 All servers must have the same CallManager version and Administrative ID and password If applicable all back up CallManager servers must use the same SQL SA ID and password Web Access to I
11. Lor Y Support B gt Sun Apps Messages Services Help Inform Messaging System Log OFF Current User administrator Add Mew Message Stretch Center Message Message Dial Dial D ite 1 1 irene 7 Lin e ee SA Inform Messaging System Page 18 User Manual SA Inform Messaging System SA Inform Device Pool or Calling Search Space Once you have created and saved a New Tenant you will see the following page Here you must select the device pool s or calling search space s to add to the selected tenant Select the device pool s or calling search space s and click ADD You may also enter the administrator name and password for this tenant in the provided fields NOT REQUIRED See the next section Administrator to Tenant R elationship for details Click SAVE to save changes E Messages Microsoft Internet Explorer E File Edit View Favorites Tools Help ae Back O x 2 Ze J Search gt Favorites Media co Address Lei http 10 0 0 12 54 Informidefault aspx DI Go rd Lar lt gt Support gt Syn Apps Messages Services Help Log Off Current User administrator SA Inform Messaging System Tenant myNewTenant z Save Delete Tenant Name myNewTenant Tenant Administrator oo Password Ir O O Retype password sss Set Password Available Selected Device Pools Add Remove Add New Message Stretch Center Message Messa
12. P Phones can not be disabled in CallManager IDLE URL not supported SA Inform message queue must be initiated manually 7905 7912 Do not display images A eme ee SA Inform Messaging System Page 3 User Manual SA Inform Messaging System SA Inform Installation To begin the installation place the Syn Apps application CD into the drive The Syn Apps Splash screen will start automatically Select the Install Applications link install the Core Components first Once the Core Components install has completed please make sure the MSSQL SYNAPPS service is started on your machine Next click on the Install SA Inform link from the Syn Apps application CD If the Install Wizard does not start installation manually begin installation by o Click Start off of the Desktop o Select Run o Type in E SA Inform SA Inform exe where E represents your CD drive EP setup A Inform el Welcome to the SA Inform Setup Wizard This will install S4 lnform 1 3 2 op your computer Iti recommended that you close all other applications before continuing Click Hest to continue or Cancel to exit Setup Cancel gm Ww H SA Inform Messaging System Page 4 User Manual SA Inform Messaging System SA Inform License Agreement You will be prompted to read your License Agreement to use the Syn Apps SA Inform product You may use your page down key to view by page Once you agree with the terms Click Next to proceed
13. SA Inform Messaging System 2 9 gt Syn Apps SA Inform Messaging System User Manual Version 1 3 2 De H SA Inform Messaging System Page 1 User Manual SA Inform Messaging System Table of Contents GEET 3 SPITE dr TT 3 SA Inform System nl 3 A ue O EE 4 LANT COTO EN 9 SA Inform Configuring System OPtions NENNEN 17 SA Inform Configuring the TOMI ves sisnicniesicasierdeienadasnansdensstnnadalessusdehieisandelneansducnninnpdeeatiadebeatnendsleatdieieteatumdteatindehiataedna 18 SA Inform Device Pool or Calling geet EE 19 Administrator to Tenant Relatonehip NENNEN 20 SA Inform Keilen 21 SA Inori CINE TEx MESSAGE kinnon eni i ar 22 SAVING a Text MESSAGE cseccssessssrssssrssssrsssersssersssersesceseecesercesersaseuseseeseseesaseesaseesarersereesareesateesansasensasensagen 23 SA Inform Adding Il EE 24 INOI e 25 Image lei Ee ue 25 LEE Een 27 OT B el Cl 28 SA Inform Configurmg CallManager athe tn hen en er 29 Configuring Enterprise Parameters EN 30 OIG DDEC TEEN 31 FANO P AON anere o EE E E EEE E E E E 32 Contouring Pnone lale UR NEE 33 SA Inform CallManager IP Phone Services NENNEN 34 EE H H SA Inform Messaging System Page 2 User Manual SA Inform Messaging System SA Inform Overview SA Inform is a web based application that provides enterprise wide text and image messaging to Idle Cisco IP phones This enables the administration to setup message queues to broadcast organizational and other
14. ants The tenant logon and password can be changed on the Messages page by first selecting the tenant to apply the change to then entering the new Tenant Administrator user name and Password EE H H SA Inform Messaging System Page 20 User Manual SA Inform Messaging System SA Inform Adding Messages To begin adding messages click Add New Message 23 Messages Microsoft Internet Explorer Elx Fie Edit view Favorites Tools Help ae O Back O x AA pe Search Favorites sf Media De d i B Address Le http 10 0 0 12 S4 Inform Default aspx DI Go Links y gt gt Suppor iF Sun Apps Messages Services Help Log Off Current User administr Inform Messaging System Tenant myNewTenant save Delete Tenant Name myNewTenant Tenant Administrator DEE Password OoOo Retype password siz Set Password Available Selected Default Device Pools Add Remove Add New Message Stretch Center Message Message Dial Dial P ai 4 gt Done Internet A Note Here we have a created tenant with an assigned device pool At this point if the Idle URL has been set in CallManager phones will receive a No message defined message Conversely if the Idle URL has been set in CallManager and no tenants have been defined or a phone does not belong to a tenant phones will receive a The phone is unknown or Is not part of a tenant
15. dle URL has been setin CallManager and a message has been saved with a blank message field phones will receive a blank message ESE H H SA Inform Messaging System Page 22 User Manual SA Inform Messaging System Saving a Text Message Click OK to save the new message You should see a screen similar to the following Your message is now active and will begin to cycle through the phone system Messages Microsoft Internet Explorer RES File Edit View Favorites Tools Help Q Back O sl a J Search Favorites sf Media Jy G i Address Lei http 10 0 0 12 SA Inform default aspx D Go Links Jer 28 Support m c y A Ap DS SA Inform Messaging System Messages Services Help Log Off Current User administrator Tenant myNewTenant Save Delete Tenant Name inyNewTenant Tenant Administrator See Password Retype password Ona Set Password Available Selected Default Device Pools Add Remove Add New Message Stretch Center Message Message Dial Template Image Image Image Order Duration Name 1 30 internet Bo g m H SA Inform Messaging System Page 23 User Manual SA Inform Messaging System SA Inform Adding an Image e Set the Type to Including Image e Add your message in the supplied field Message NOT REQUIRED e Select the desired image template from the Template field You may choose from o Image in Upper Right Corner
16. ents Cisco Call Manager versions 3 2 3 3 or 4 0 installed Windows 2000 or Windows AH installed Microsoft It D upps Core Components installed which contains Microsoft MET 1 1 MSDE 20004 ou need to install Cisco IP Phone SOR Download it from http Ww cleco comcgrbin dey supporvaccess level product support selecting Call Manager IP Phone SOK from VOILE TECHNOLOGY Aw ID Free registration at Cisco is required for this download lt Back Cancel EE H H SA Inform Messaging System Page 6 User Manual SA Inform Messaging System SA Inform Ready to Install Click Install if you are ready to proceed with the SA Inform installation Li Setup 54 Inform Heady to Install Setup is now ready to begin installing S4 lnform op your computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination location C Program Files Syn 4pp345 4 lnform Start Menu folder Synaops45 4 born c Cancel Please wait while Setup installs SA Inform on your computer EE H H SA Inform Messaging System Page User Manual SA Inform Messaging System SA Inform Installing Once SA Inform has been successfully installed this message will appear Click OK Installing Please wait while Setup installs 54 Inform on your computer Finishing installation s 1 Component successfully installed ee Cancel
17. eparansnew asp Local intranet E EE H SA Inform Messaging System Page 29 User Manual SA Inform Messaging System Configuring Enterprise Parameters Once at the Enterprise Parameters page shown below e Setthe URL Idle to http 10 0 0 12 S A Inform P hones ervices InformS ervice aspx lastMessageOrder 0 e Setthe URL Idle Time to the desired number of seconds of phone idle time before displaying messages e Click Update E Cisco CallManager 3 3 Administration Enterprise Parameters Configuration Microsoft Internet Explorer File Edit View Favorites Tools Help CH Back zs g D Lal gu 2 Search gt Favorites a Media a gt h Ea Parameter Name Parameter Yalue Suggested Yalue Default Network Locale United States United States Parameter Name Parameter Yalue Suggested Yalue URL 4uthentication TE 0 0 0 201 CCMCIPauthenticate asp http 10 0 0 69 Aoo Pendi PhonePagess TE 0 0 0 12 5A lnform PhoneServices URL Information TE UU 20 CCMCIPGetT elecasterH ID Phone Proxy Address http OOO 201 fCCMCIPigetservicesmen Enable All User Search False indicates required item El click for mare information EE H SA Inform Messaging System Page 30 User Manual SA Inform Messaging System Configuring by Device To configure SA Inform on all CallManager devices go to CallManager Administration Device gt Phone E Cisco CallManager 3 3 Administration Cisco CallManager Administrat
18. eserviceslist asp iw 50 Links Web assistant W System Route Plan Service Feature Device User Application Help Cisco Systems For Cisco IPT elephory Solutions Find and List IP Phone Services add a tew IE Phone Service 11 matching record s for IP Phone Service begins with Find Service where IF Phone Service ee and show items per page To list all items click Find without entering any search text Matching record s 1 to 11 of 11 ei Contains commands For working with the selected items ch EE a m mM LE SA Inform Messaging System User Manual SA Inform Messaging System Cisco IP Phone Services Configuration On the IP phone services configuration page enter the following information into the provided fields e Service Name SA Inform e Service URL lt SA Inform host gt IP Address of the machine SA Inform is installed on htto lt S A Inform host gt S A Inform P honeS ervices InformS ervice aspx lastM essageO rder 0 Click Insert to add the SA Inform service 4 Cisco CallManager 3 3 Administration Cisco IP Phone Services Configuration Microsoft Internet Explorer aag File Edit view Favorites Tools Help ay pak QJ sl a A pO search Pp Favorites E2 B d w WW Sa rel 33 http synccm1 jccmadmin phoneservicesconfig asp v Go Links Web assistant System Route Plan Service Feature Device User Application Cisco SYSTEMS For Cisco IP Telephony Solutions S Add a New IP Phone Se
19. ge Dial Dial gp Internet Note A Device Pool cannot exist in more than one tenant You may delete a tenant at any time by selecting it from the drop down Tenant menu and clicking the Delete button A eme H H SA Inform Messaging System Page 19 User Manual SA Inform Messaging System Administrator to Tenant Relationship There are two types of administrators in SA Inform the top level administrator and the tenant administrator This is to facilitate multiple message groups for instance separate message queues for each site in a multi site system or for each group of a company A tenant administrator is created for each separate tenant With multiple tenants assigned to specific device pools or calling search spaces an administrator name and password can be assigned for each This allows local tenant administrators the ability to manage all messages within their tenant s space The tenant administrator can access and update only messages for that administrator s particular tenants The top level administrator has the ability to manage all tenants and their messages The top level administrator logon and password is administrator lt leave blank gt The top level administrator password can be changed on the Services page by entering a new password in the appropriate fields The logon name cannot be changed for this user The tenant logon and password are lt blank gt lt blank gt by default for all new ten
20. indow once your application is activated Click Next to continue e 3 SA Inform Messaging System Page 15 User Manual SA Inform Messaging System SA Inform Online Activation Online Activation D is rt l Sun Apps Activation Wizard Online Activation Please login in the Registration web page and the registration request will be sent to Surn 4pps Tou need auser at Syn 4pps net to continue the Online Registration If you dont have one pet you can create it now S4 Inform E4 Activation successful EN Frish Sot Once the Install Wizard has completed the installation you will see a shortcut on the desktop labeled SA Inform This completes the SA Inform Installation Procedure E Ww H SA Inform Messaging System Page 16 User Manual SA Inform Messaging System SA Inform Configuring System Options Once installation is completed you are now ready to link the CallManager phones and extensions into the SA Inform Messaging system and test connectivity Double click on the SA Inform shortcut that was created on your desktop You will be prompted to log into the application The default user name and password is User name administrator Password Must be blank you can change this password using the services window Click Login S Login Microsoft Internet Explorer File Edit View Favorites Tools Help CO Back EN x a ge J Search gt Favorites S Media GH e d E
21. ion Microsoft Internet Explorer Eile Edit wiew Favorites Tools Help Q Back E Lei J Search gt Favorites Media a a B System Route Plan Add a New Device r e CTI Route Point Did oYSTEMS For Cisco IP Telephony Solutions Gatekeeper Gateway Trunk Device Settings b Cisco CallManager 3 3 Administration Details Copyright 1999 2002 Cisco Systems Inc All rights reserved S S e http Uswpccnml ccmadmipu pbonelet asp Local intranet Z A emm H SA Inform Messaging System Page 31 User Manual SA Inform Messaging System Finding Phone Once at the Device gt P hone page shown below find and select the phone to add E Cisco CallManager 3 3 Administration Find and List Phones Microsoft Internet Explorer File Edit wiew Favorites Tools Help CD Back EJ x of J Search gt Favorites S Media 1 Ci cs Address ei http LUswpnccmticcmmacdmminfpbonelst asp Go Links 7 System Route Plan Service mature Device User Application Help Cisco SYSTEMS For Cisco IP Telephony Solutions Find and List Phones ZE No current search Find phones where Device Name begins with Find and show 20 Items per page M Allow wildcards x select item or enter search text gt To list all items click Find without entering any search text or use Device Name is not empty as the search ES Done B al Local intranet 2 Bo g m H SA Inform Messaging
22. nager MT administrator administrator account Call Manager Password Common account names include en admitia Cemar Co Coma cima aa This account is used to call AsL AFI on CallManager renee Next gt Bat EE H H SA Inform Messaging System Page 11 User Manual SA Inform Messaging System SA Inform Application Database Server If you have installed the Syn Apps Core Components Required please enter lt localhost gt S ynApps as your SQL Server name and synapps as your SA Password Click Next to proceed 64 Inform Configuration Application Database el Sun Apps gt A Inform Application Database Server Enter SL Server name for the SDL Samer application database in the format Serveniinstance and the sa kynappsl2 spnapps password Ifyou installed ZSterdneoz Core sa password Comoran recommended use EA Dup pps for the instance name Syn4ops Core Components can Database Name be downloaded from E iviem 7 cbllpr AL SUF SC apps netDownloads asp d project id 12 gt DEn Ven ES EE H H SA Inform Messaging System Page 12 User Manual SA Inform Messaging System SA Inform Other Parameters The next step is to designate the tenant definition option Choose the option you wish to define your tenants by e Device Pool e Calling Search Space e Notusing tenants Select Configure to continue 64 Inform Configuration Other parameters
23. o cycle through the phone system es Microsoft Internet Explorer File Edit Weu Favorites Tools Help Q Back O x 2 A Search Sp Favorites Media Een Address http 10 0 0 12 54 Inform Default aspx 2 Syn AppS Inform Messaging System Messages Services Help Log Off tu administrat Tenant myNewTenant z Save Delete Tenant Name myNewTenant Tenant Administrator Password Retype password Set Password Available Selected Default Device Pools Add Remove d Add New Message Image In Upper Right Corr e Iv Done internet Note 7912 IP Phones can only display text they cannot display XML images SA Inform Messaging System Page 25 User Manual Image Template Samples Image in Upper Right Corner CH Cisco IP Communicator 6 eA 4 18 49a 03 10 05 SA Inform Message Select Service Image Only CH Cisco IP Communicator 6 amp 9 k r Dia 03 10 05 A E Ei EI E E le P i A H E OW 8 SA Inform Messaging System Image to Left C Cisco IP Communicator Ri AN Ki GH 2 x 4 8 52a 03 10 05 SA Inform Message Kaff A 1Syn Apps as WE WE WE WE WE WW Select Service KL bai OOO d Watermark CH Cisco IP Communicator GOCO GOA x Dap b s 03 10 05 gt A Inform Message Note Color will only appear appropriately on Cisco 7970 IP Phones Use gray
24. rvi Cisco IP Phone Services Back to Findist IP BE Configuration IP Phone Service NewNew Status Ready Service Information Service Name Service Description SA Inform Service URL http synapps02 SA Inform PhoneServices InformService aspx lastMessage Order Note If you are using a language other than English for Service Name and Description text make sure the correct character set shown below is selected Text displays incorrectly if the wrong characterset is selected English characters are included in all character sets Character Set Western European Latin 1 v lt E Applet RSAspProxyApplet started a Local intranet ee H SA Inform Messaging System Page 36 User Manual SA Inform Messaging System Cisco IP Phone Services Configuration The confirmation page should appear Status Ready indicates the service has configured successfully SA Inform is now configured as an IP Phone Service It may be installed on phones using the standard service install methods ZA Cisco CallManager 3 3 Administration Cisco IP Phone Services Configuration Microsoft Internet Explorer aag File Edit View Favorites Tools Help Ei Q ax K sl a A P Search Pp Favorites Lea B ds E LJ Sa rel 33 Address http synccm1 jccmadmin phoneservicesconfig asp iService A8634F90 9A4F 4927 B889 09DE Y Go Links Web assistant EZ A System Route Plan Service Feature Device User Application Help Ci
25. scale images for best appearance on all other types of phones Moie If you want to add complex messages including image and text use an image editor to create an image and use the Image Only template LE em H SA Inform Messaging System User Manual SA Inform Messaging System SA Inform Services Refresh Call Manager Data must be used by the administrator to refresh tenant related information when the tenant and or phone configuration changes Default Message Duration is the default duration in seconds for new messages added in Messages page New administration password can be set by using the provided fields A Services Microsoft Internet Explorer File Edit View Favorites Tools Help ae O Back 9 2 e J Search gt Favorites sf Media Je Gi Address Lei http 10 0 0 12 54 Inform Services aspx Go Links gt D Support 3 aP i Syn APPS x Inform Messaging System Messages Services Help Log Off Current User administrator Refresh Call Manager Data Default Message Durationisecs ES Save New administration password Retype password Change Password SI 1 mee tts SA Inform Messaging System Page 2 User Manual SA Inform Messaging System SA Inform Help Below is a screen shot of the Help page A Help Microsoft Internet Explorer File Edit View Favorites Tools Help ae Q Back x 2 Search e Favorites Meda Ze B Address Lei h
26. sco SYSTEMS For Cisco IP Telephony Solutions Add a New IP Phone Service Cisco IP Phone Services Back to Find List IP Phone Services Configuration Dependency Records IP Phone Service SA InformSA Inform Status Ready Service Information Service Name Service Description SA Inform Service URL Jan eu apps02 SA Inform PhoneService s InformService aspx lastMessageOrder Service Parameter Information Parameters EES New Note If you are using a language other than English for Service Name and Description text make sure the correct character set shown below is selected Text displays incorrectly if the wrong characterset is selected English characters are included in all character sets Character Set Western European Latin 1 v E Applet RSAspProxyApplet started a Local intranet A Inform can now be installed as an IP Phone Service LS em H SA Inform Messaging System Page 3 User Manual
27. ttp 10 0 0 12 54 Inform Help aspx sl E EI Go Links 2 b gt Syn AppS Messages Services Help Log Off Current User administrator Inform Messaging System Configure Call Manager Go to Enterprise Parameters and set URL Idle to http 10 0 0 12 54 Inform PhoneServices InformService aspx lastMessageOrder 0 and URL Idle time to the number of seconds of phone inactivity before displaying messages Messages page IF you chose in Configuration to not use tenants here you define global messages IF you chose to use tenants you can associate messages with each tenant The administrator can define tenants assign user and password for the tenant administrator and associate Calling Search Spaces Device Pools When the tenant will log in he can define messages to be shown on Idle URL For his phones Message Field description Type Select if you want a text only message or you want to include image also Message The actual text message Template Is the template used to combine image with text Image Here you upload the graphic image to be displayed on the phone Stretch Image If set the image will be proportionally resized to fill the image area defined in template Center Image If set the image will be centered in the image area specified in template Message Order This number is used to order messages when cicling them on the phone display Dial Name If you want to allow the user to dial a number related with the
28. um of five CallManager Servers The first IP address field populated designates the primary CallManager server In the event that you wish to designate a secondary CallManager for the SA Inform Messaging system to rollover to in case of system failure you may designate up to 4 back up CallManager servers All servers are required to have the same administrator user ID and password designated and must be running the same version of CallManager Additionally all back up CallManager servers must be using the same SQL SA password Click Next to proceed 64 Inform Configuration Call Manager Addresses be A Sun Apps GA Inform Call Manager Addresses Primary Call Manager Please enter the addresses of your Call Managers 10 0 0 201 Call Manager A Call Manager 3 Call Manager 4 Call Manager 5 Pheer Next gt Eat R EE H H SA Inform Messaging System Page 10 User Manual SA Inform Messaging System SA Inform Call Manager Authentication Enter the Windows user account name for the CallManager This user and password must be the same on all CallManager servers and the Syn Apps application server Click Next 64 Inform Configuration Call Manager Authentication a k b Sun Apps GA Inform Call Manager Authentication Enter the user and password for the Call Manager administrator Call Manager User account Itis not always the same administrator with Call Ma
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