EzMT Single-Tablet User`s Manual
Contents
1. Change passwords to randomly generate passwords for all operators who aren t flagged as admin Once login is enabled you must be logged in as an admin user in order to access the two options above Furthermore the Setup screen is only accessible to admin users When you buy a subscription you ll be assigned a site no a PIN and an emergency backdoor password good for the subscription period from the payment received notification email This password will enable you to regain access to the app should you need it and recreate your own admin account password highly recommended 3 DISPLAY TOTAL SALES ON EXTERNAL DEVICES USING EZDISPLAY You can display the total sales on another tablet using EzDisplay which can then be projected to a big screen via a HDMI or Chromecast adapter To enable this feature 1 Go to Setup App Features and check Display pot on external devices via EzDisplay 1 EzMobile Tickets Tickets on the move 2 Download install and open EzDisplay on an external tablet www ezmobiletickets com 3 In EzDisplay tap on the EzDisplay image shown in the top left corner of the screen Fetch Event from Host Update App 4 Enter the Event No and the title of the event 5 Enter your Site No if you have one or 10000 6 Enter the Host IP the IP address of the tablet from which you are selling tickets The IP address is the Tablet IP shown in the bottom panel of th2. Generally the random order is appropriate for prize or 50 50 tickets while the sequential order is necessary for Receipt or Admission tickets Attendance Tracking provides you with the option to track up to two groups of attendance e g Locals and Visitors Input the name s of the groups in the boxes provided The app will attach one button for each group to the display of the Event Each time you tap on it the app will increase the count for the group by one and display it Tab Name is the short name for the Event At any time an operator can sell tickets for up to three different Events switching between them by tapping on their corresponding tab on the main screen identified by the Event No which you can replace with the Tab Name to improve readability for the operator Footer message is the message printed at the end of each ticket e g Thank you for playing Visit www mysite com for the winning number The bottom panel displays the tickets that you ll be selling for the event The black tickets represent the tickets that you ve not set up empty spots You can create up to five kinds of tickets based on pricings and the ticket number units e g 1 ticket for 2 5 tickets for 5 etc Tap on the icon of the ticket that you want to edit Note that depending on the size and resolution of your tablet or cell phone you might have to scroll to reach the desired ticket The Edit Ticket Pricing screen will a
3. E T E E E T T T Rennes Aa 10 9 1 Connection Problems dd 10 9 2 Printer Prol MS a 11 EzMobile Tickets Tickets on the move 1 INTRODUCTION Assuming that you have mastered the basic tasks as described in the Getting Started Guide this user manual will show you how to use other features in the app such as the following e Register operators and enable login to restrict access to the app and print sales reports by individual operators e Display total sales or pot in a 50 50 draw on external devices using EzDisplay e Purchase a subscription for your app e Display total sales or pot in a 50 50 draw on external devices using EzWebcast e Set up a Bluetooth or USB printer e Issue receipts prize tickets and admission tickets draw door prizes and track attendance 2 ENABLE LOGIN To enable the login feature go to Options Setup App Features and check All users must log on Once this option is enabled the app will add a new button Operators to the Setup page and require a login on startup from then on If you restart the app without entering any operators you can bypass the login screen using the default user name admin and password admin To add operators go to Setup Operators The Operators screen provides you with two options e Add an operator to add a new operator The input box will prompt you for the operator s name password and a flag indicating whether he or she is an admin e
4. Ok Note that you can t change the value of the Amount field in the input box You can only change the amount for Receipt 6 For other ticket types you must specify their price while setting up the Event For Receipts if you haven t specified the price while setting up the Event but have provided the list of Quick Keys the input box would look like this Receipt 10 20 50 100 Also the dropdown button is available only for Receipts It allows you to choose a payer and amount from a previous payment transaction without having to retype them EzMobile Tickets Tickets on the move 7 3 Print a Test Ticket In the situation where you have replaced the battery changed paper for the printer or reconnected it to the tablet you can check the printer first by printing a sample To do so tap on the EzButton and select Print a Test Ticket If you haven t set up a printer the app will warn you See section 6 3 Setup a Printer If the printer is ready it 1l print a sample ticket Otherwise the app will warn you that the printer is offline and prompt you for action Once you ve corrected the problem tap on Try Again for the app to verify that you have If the problem persists see section 8 Troubleshooting Note that if you ve selected Skip printing tickets in Test mode option in Setup Printer the app will reverse it before printing the sample ticket 7 4 Voiding In the situation
5. the Next button to continue EzMobile Tickets Tickets on the move 7 Ifyou ve paid manually enter your payment code which you received in the email notification of your payment Be sure you enter the Payment Code on the correct tablet it was issued based on the Serial No of your tablet shown in the bottom panel of the Options screen 8 Otherwise on the Buy Subscription screen select your subscription pack and the number of blocks e g 2 blocks of 1000 ticket numbers will provide you with an allowance of 2000 ticket numbers for one year Blocks do not extend the subscription period but increase the amount of tickets allowed in that period 9 Ifyou have a promotional discount credit coupon tap on I have a discount coupon and enter the coupon number 10 Otherwise select the Payment Method PayPal Credit Card etc and follow the on screen instructions All payments are non refundable 5 DISPLAY TOTAL SALES ON EXTERNAL DEVICES USING EZWEBCAST You must have a deluxe subscription in order to use our EzWebcast service To activate EzWebcast for the current Event Go to Options Tools Tap on Start EzWebcast The service is now started Open an internet browser and go to www ezmobiletickets com live Select your Site No as shown in the bottom panel in the Options screen of the app Select the Event No The pot of your event will appear and change when you make sales on your tablet oy A 6
6. EzMobile Tickets Single Tablet Users Manual Dn a FP N be EzMobile Tickets Tickets on the move CONTENTS Introducir A A ee edhe secede tensa bee ieee eed 1 Eric DIG OS iMn e e ae e a EEE Soe E E Eeee osc se anti eases ct idiotas 1 Display Total Sales on External Devices Using EzDisplay cccccccsssssssecececeesesenneseeececesseseaaeseeeessesseseaaeseeeeseeesesnaaeeeeess 1 Purchase a SUDSCHIPUION A a a 2 Display Total Sales on external devices using EzWebcast ooocccccccconononooncnnonnnanononnnnnnncnnnnnnnnnnnnnnnnnnnnnnno nn nnnnncnnnnnennnnanannnos 3 Setup a PRINCE resaca lia eaea e aeie daa idad E ae eae E aa a a E Aaaa a a aaa ads 3 6 1 Connect a Bluetooth receipt printer to your tablet cccccononocoonnnnnnononononnnnnnnonononononnnnnnnnnnnnnnnononnnnnnnnnncnnananannnos 3 6 2 Connect a USB receipt printer to your tablet coconococconcnncnonononannnnnnnnnanonnonnnnnnnncnnnnrnnonnnnnnnnnnnnronnnnnnnnnnnnnnnnnnncnnnos 4 6 3 A O O 4 Events A AAPP os ecegesasdceeed aara aaae a a a A eea iaaa aaaea eraai inean 4 7 1 O 5 7 2 Multiple Ticket TYDES sia eee ee ee etico nicas 7 7 3 Printa Test Ticket ocasionada aa da 9 7 4 o RN 9 7 5 Drawing Door Prize WINNT Situ iii eE a aE aa aia adain 9 7 6 Tracking Att endaN CO senretene ae EE a Ea a E a E E in E SERRE EERS 9 7 7 Drawing a WINIET idas td 9 Update ADD onesie tececcdercecnees ceded A eden EEEE a EA e eE Eaei E aee E aaa eeraa tS 10 KAOTE OLN E
7. SET UP A PRINTER Our app can print tickets on either a Bluetooth or USB receipt printer each requiring a slightly different procedure to set up 6 1 Connect a Bluetooth receipt printer to your tablet Like most Bluetooth devices a Bluetooth receipt printer must be paired with your tablet before the app can recognize it If you aren t familiar with this procedure follow these steps 1 Turn the printer on Go to Android Settings Select Bluetooth The Bluetooth screen will appear Slide the Bluetooth switch to ON Tap on Search for devices Android will search and display all found Bluetooth devices NX fos A If your printer is not shown refer to section 8 0 Troubleshooting EzMobile Tickets Tickets on the move 7 If your printer is shown under the Paired devices heading your printer is already paired Tap on the Back icon repeatedly to exit 8 If your printer is shown under Available devices tap on the printer 9 A dialog box Bluetooth pairing request will appear 10 Enter the PIN associated with your printer if you don t know it try 0000 or 1234 11 Tap OK Your printer should now be shown under the Paired devices heading Now continue with section 6 3 Set up the app s printer below 12 If your printer is not shown restart your tablet and repeat the procedure 6 2 Connect a USB receipt printer to your tablet To connect a USB recei
8. according to the following order 50 50 Prize Admission and Receipts All ticket types will share the same pool of ticket numbers Hence you can only choose the order of issuing ticket numbers in random or sequential for the entire Event while you might want sequential ticket numbers for Admission for example The ticket numbers issued for one ticket type are not available for another Any issued ticket numbers are eligible for winning door prizes EzMobile Tickets Tickets on the move e Drawing the winner for one ticket type requires the Event to be ended effectively stopping you from all selling activities for other ticket types In any case if you provide multiple pricings for a ticket type in an Event the app will group their sales together and pick the winner from their combined sold ticket pool For example the app will pick the winner for a 50 50 draw from all tickets sold by 1 tickets for 5 and 5 tickets for 20 if both pricings are of 50 50 ticket types which is a desirable outcome On the other hand the app also combines the sales of Trip for Two around the World and Cruise the Amazon and picks only one winner from them because both are of the Prize ticket type which is not the desirable behavior For tickets that you ve selected Prompt for Payer s Info for the app will prompt you with an input box Admission dl A j Group Address Notes een ss Cancel
9. droid Settings Y Are the first three segments of all tablets IP addresses the same e g 192 168 2 If not you re either connecting to the wrong wifi or the router or your tablets need to be restarted Y Are the EzDisplay tablets pointing to the correct host tablet The value of Host tablet IP shown on the EzDisplay tablets must be the same as the value of Tablet IP shown on the host tablet If not set the Host tablet IP to the correct value now via Options Setup Networking Host IP on the secondary tablets v Have you set the PIN on EzDisplay tablets It must be the same as that of the host tablet which can be view via Options Setup Subscription on the host tablet v Has the app assigned the Network Role to each tablet correctly You should see Host on the host tablet and Secondary No lt n gt on the secondary tablets where lt n gt must be between 2 to 99 If not a Check off Designate this tablet as Host option on the host tablet via Options Setup Networking b Check off Designate this tablet as Secondary option on the secondary tablets via Options Setup Networking and enter the correct Host IP c Fetch the events again on the secondary tablets via Options Fetch Events from Host 9 2 Printer Problems Generally if you encounter strange problems that previously didn t exist your first option is to restart the app swiping it out and if that fails resta
10. e Options screen of the selling tablet 7 Enter a footer message not required oo Tap on the Restart button the green button 9 You re done The EzDisplay should now show the current pot 4 PURCHASE A SUBSCRIPTION In order to use the app beyond test mode an annual subscription is required A minimum one block subscription would entitle you to use the app for one year and sell issue up to 1000 ticket numbers to your customers You can renew your subscription whenever your usage allowance has run out In any event the app will stop selling the moment you ve used up your ticket numbers or your subscription has expired A Deluxe subscription provides you with our EzWebcast service the ability to broadcast your pot to worldwide audiences as well as maintain the pot for multiple tablets selling from multiple locations To purchase a subscription Open EzMobileTickets Go to Setup Subscription If you have your organization s logo available on the tablet tap Choose logo and select it Tap on Buy Subscription or if you ve paid manually Enter Payment Code On the Enter Subscriber s Info screen enter your organization name contact your name email and Oe eh EE country The organization s name will be printed on all tickets the email is where we ll send you the sensitive data password PIN etc and maintain correspondence and the country indicates whether a sales tax will be charged 6 Tap on
11. e app at the entry time will prompt you for their individual amounts instead of one lump sum Display amount with 2 decimal places specifies whether the app should display the tablet s sales or the Event s pot associated with the ticket with 2 decimal places If you are selling Admission tickets with fractional pricings e g 12 95 you should select this option Quick keys lists the amounts you ll likely receive from the payer It s applicable only when the Price isn t specified and the ticket type is Receipt At entry time you can pick the amount from this list instead of having to enter it in You must separate the amounts entered in the Quick keys field with commas The Delete Ticket button is for deleting this ticket removing it from the Event Once you ve completed the editing of the Event tap the Back icon to exit the screen If you ve subscribed to and enabled our EzWebcast service or registered the EzDisplay or secondary tablets you ll see brief messages notifying you that the app is sending the revised Event to them 7 2 Multiple Ticket Types The advantage of combining multiple ticket types in one Event is that you don t have to switch from one Event tab to another to make a sale as long as you re aware of the following limitations a b c d EzDisplay and EzWebcast can track only one pot per Event When there is more than one ticket type they will choose which to track
12. in the box 7 7 Draw a Winner Before drawing a winner you must end the Event which will stop further selling and present you with a button to draw a winner It will remain and hence you can redraw another winner until the prize has been claimed and you ve registered the winner s info EzMobile Tickets Tickets on the move You should always retrieve the winning ticket from the ticket holder and have him or her write down his or her personal information on the back of the ticket name phone and signature This is to prevent the same ticket being claimed more than once and other unwanted disputes While registering the winner you can also authenticate the ticket number to ensure it is the original by entering its serial no printed on the ticket for the app to verify Once you ve registered the winner name for a ticket type the app will remove the Draw Winner button and you can no longer redraw the winner You can however return to the Register Winner input box and erase the winner s name and the app will present the Draw Winner button again REGISTER WINNER 50 50 Draw Ticket No EJE Sold On RAVZA AVRE A Name Jore Address Tel 123 456 7890 Drew On RIRUMU RAVAN Authenticate Winner Once you ve awarded the prize and recorded the winner s info make a backup of your data go to Options Tools Backup and then archive the Event Options Archive Archiving completed events helps keep your Pick E
13. ppear ob eecert EEE SEE Winter Training a P Numbe i N Delete Ticket o Type of Ticket specifies the type of tickets you 1 be selling You can mix and match at most four ticket types in one Event but there are pros and cons in doing so see section 7 2 Multiple Ticket Types 6 EzMobile Tickets Tickets on the move O Ticket Title specifies the description of the ticket to be printed on the ticket It should be clear to the buyer what he she is buying A trip for two to the World Cup Today s 50 50 Draw or Concert Admission etc Price is the amount the buyer would pay for the ticket Number of Ticket Nos specifies how many ticket numbers the buyer receives for the Price and are printed on each ticket Pricing Description specifies the heading of the button associated with the ticket when the app displays it on the main screen e g 3 tickets for 5 One Day Pass 5 Weekend Pass 20 Prompt for Payer s Info specifies whether the seller must input the buyer s name and contact info when he or she buys a ticket so that the buyer can be contacted if his or her ticket becomes the winner Note For Receipt tickets the app will always prompt for payer s info Itemized Cost List enables you to list the individual items e g Rental Utility Taxes that make up the received amount This is available to the Receipt ticket type only If you provide the list th
14. pt printer to your tablet plug in the printer s USB cable into your tablet s micro USB port Now continue with section 6 3 Setup App s Printer 6 3 Set up the app s printer 1 Ensure the printer has sufficient paper and turn it on 2 Within the app go to Setup Printer 3 Tap on the Printer drop down box and pick the desired printer if it isn t already selected if the box is empty then your tablet hasn t been able to detect any printers refer to the prior section to connect a printer to your tablet 4 Tap on Print Test 5 If the printer is Bluetooth it should print a sample ticket and the message Printer is ready will appear in the Status box 6 Ifthe printer is USB Android will prompt you Allow the app EzMobileTickets to access this USB device Select Use by default for this USB device Te Tap on OK The printer should print a sample ticket and the message Printer is ready will appear in the Status box 8 Uncheck Skip printing tickets in Demo mode if you want to enable printing in Demo mode 7 EVENTS AN IN DEPTH LOOK When you create an Event it is set to Test mode which enables you to sell tickets in a mock environment so that you can make changes to the Event and test ticket printing before actually selling You can edit the Event until you ve activated it Go Live AND sold the first ticket after which you can only edit certain fields such as Tab Name Selle
15. r Fee Footer Message and Allowing Door Prizes which don t affect the integrity of the Event s data EzMobile Tickets Tickets on the move 7 1 Edit an Event INE Saturday Draw 4 AVI 03 28 2015 A je From tendance Tracking YA Children E 50 50 On the Event field input the title of the Event It should clearly state the specific draw to prevent confusion and fraudulent claims particularly when you re selling tickets from several Events in a tournament Draw Date is the date you 1l draw the winner for the Event For example you might sell tickets for an Event that draws one grand prize winner at the end of the season Ticket Range From is the starting number in the range of tickets you 1l be selling for the Event Some organizations prefer to continue their ticket numbers from one Event to the next while others restart at the same ticket number e g 1000 each time Ticket Range To is the ending number in the range of the tickets you ll be selling for the Event Make sure you allocate a sufficient range for the event as when every ticket is used up you can no longer sell from the Event From our experience 1 5 times the estimated attendance is the average amount of 50 50 ticket numbers purchased at a sports game e g 100 people 150 ticket numbers On the other hand do not allocate more than what you realistically need as it ll only slow down the app If you have secondar
16. rt your tablet Y The app doesn t recognize your Bluetooth printer If you haven t setup the printer do it now refer to section 6 1 Otherwise try the following in order a Turn your printer off and on and then restart the app b Go to Android Settings Bluetooth If it shows the printer as paired un pair the printer and then pair it again 11 EzMobile Tickets Tickets on the move If it shows the printer as unpaired pair it If it doesn t show the printer select scan for devices or something similar c Restart your tablet v The app won t print tickets on your USB printer a Make sure the printer cable is compatible with your tablet b Restart the app c Restart your tablet 12
17. vent screen tidy as it lists the archived events on a separate page Your backup database is stored in the folder eztickets backup on the sdcard or emulated sdcard storage emulated O ezticketsbackup 8 UPDATE APP You can download any new updates for the app via Options Tools Update App 9 TROUBLESHOOTING 9 1 Connection problems If a EzDisplay tablets are not connecting to the host tablet or retrieving pot data from EzWebcast or b the host tablet is unable to send sales to EzWebcast go to the Options screen on the host tablet and the Setup screen on the EzDisplay tablets and check the following v Have you enabled the feature Display pot on external devices using EzDisplay on the host tablet If not 10 EzMobile Tickets Tickets on the move a Check off Display pot on external devices using EzDisplay on the host tablet via Options Setup App Features b Open EzDisplay on all affecting tablets c On the host tablet select Start EzDisplay via Options Tools v Tf the problem relates to EzWebcast check if you ve enabled the feature Connect to EzWebcast for pot update on the host tablet If not on the host tablet a Check off Connect to EzWebcast for pot update via Options Setup App Features b Select Start EzWebcast via Options Tools Y Does the host tablet have the same wifi connections shown in Options screen as the EzDisplay tablets If not correct them via An
18. where a buyer cancels a purchase the printer stops printing or is out of paper or other cases you can void the transaction just issued by tapping on the EzButton and selecting Void Last Transaction Then the app will display the last transaction and prompt you for a confirmation to void You can tap on Void Last Transaction again to void the transaction prior to it You can void up to three transactions in that manner To help prevent fraudulent voiding the app will not allow the voiding of more than three consecutive transactions 7 5 Draw Door Prize Winners If you ve selected the Door Prize option for the Event you can draw a door prize winner by tapping on the Door Prize box The app will present you with the winning number that it has picked randomly and prompt you for confirmation If you accept the winning number will be displayed in the Door Prize box You can have up to 20 door prize winners per Event Note that the app picks the winning number from the pool of sold ticket numbers regardless of ticket type and it won t pick the same door prize winner twice Winning a door prize doesn t affect the ticket s chance of winning the prize for which the buyer has bought the ticket 7 6 Tracking Attendance If you ve enabled the Tracking Attendance feature for an Event you can record the attendance count by tapping on the corresponding Attendance Box The app will increase the count by one and display the total count
19. y tablets refer to the Multi Tablets User Manual the app will set the Ticket Range for them automatically based on their Tablet No and the Ticket Range you specified on the host tablet For example if you allocate the Ticket Range from 1000 to 1999 for the host tablet then the app will set the Ticket Range for Tablet No 2 as 2000 to 2999 Tablet No 3 as 3000 to 3999 and so on Seller Fee is the commission rate on the seller s sales you d pay to the seller if applicable Minimum Seller Fee is the minimum commission amount if applicable you d pay to the seller Has Door Prize specifies if you 1l draw door prizes during the event If selected the app will attach the Door Prize button to the display of the Event Each time you tap on the button the app will randomly pick a ticket number from the pool of sold tickets of the Event regardless of their ticket type see section 7 2 Multiple Ticket Types After a ticket 5 EzMobile Tickets Tickets on the move number is chosen as a door prize winner it continues to be eligible for winning any prize for which it was bought but not for winning another door prize draw Sell tickets in Random Order specifies if the app should pick the tickets randomly for selling If unselected the app will pick ticket numbers for sale in sequential order with the first number being the start of the ticket range the second being the first number plus one and so on
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