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TalkSwitch User Guide

1. If required enter the password 2 Next enter the appropriate command as listed below After each command press 3 to confirm the entry Auto Call Back Recordin Playback 1 61 71 2 62 72 3 63 73 4 64 74 If you need to configure and or record an Announced Message from a remote location and do not have the Auto Attendant set to answer this Call Back line you can call your Call Back number and let it ring 15 times A generic Auto Attendant will answer and you will can configure Call Back by pressing 6 2 0 Configuring Talkswitch 41 i Allow Call Bridge To allow Call Bridge after a Call Back has been accepted check the Allow Call Bridge box You may also restrict the Hunt Group access using Call Bridge from this Call Back by choosing the Hunt Group Access button By default Call Bridge is enabled when Call Back is activated You will not be prompted for another password when you choose a Hunt Group at the Auto Attendant When entering a Call Back phone number using a telephone you can enter special characters using a special prefix The default prefix is the E key To enter a ina dialing string you will need to dial BE for a 2 second pause dial EJO and for a EJ dial EEJ When you have completed the entire dial string you need to dial EA 2 3 3 2 Prompted Call Back TALE oOH Aono Con RM ATHOH 7 Uh er eye biie The all ajh reacties iir bie Pearl I Usedaing ponte E ibe pussies cies Call Eo F chilies ad
2. ee A reas deni hig pars pa aAa ie krini emilee vermin imil ee ran bee rinie inks eat co fe Bran oo Prepp oon bye ee ered ope ed er ee pee f m mes betel mere WH reed Proms I ree bom er ra 1 Menu Items 2 Configuration Navigation Controls what is displayed in the configuration window 3 Configuration Window Displays configuration tabs 4 iGuide Window Displays helpful information about what is displayed in the configuration window 2 0 Configuring Talkswitch 11 Menu Items File Retrieve settings Retrieves settings from TalkSwitch connected to the PC Open File Opens existing configuration files from the PC Default configuration files are included with the software TalkSwitch also backs up to a file called LastSavedConfig dat every time you save settings to TalkSwitch Save to TalkSwitch Saves the current configuration to TalkSwitch Save to file Saves the current configuration to a file Exit Closes the Configuration and returns to the Control Centre Menu Items Setup Set active mode Changes the current mode of operation Add Local Extension Allows you to easily configure a new Local Extension Add Remote Extension Allows you to easily configure a new Remote Extension Add Ring Group Allows you to easily configure a new Ring Group Defaults The feature brings up a dialog box which allows you to change the current information in the Configuration window to its defaults or
3. is entered here will be used at configuration start up and through DTMF una ALARA CH ACA COD CORP KRU ATEOH om iimg Heip sn a ti l ET rbs spe iriam l H iei ofl Bache nd ieg Bena Turok Uis d it dagen Moa le eh _ apir tante Jrs Mie a l be raped ha ba pirani shen pea aeg i b i ra igg ae iak airh ag ey perke pigan a Lrg g bya bom iringan Piny be pra ip ote een ed rd ee ae a linia siem yala edgy he door puramlbi ek je aimh ee ge ae be srp aiie apa er oe ee d rer peeh mecha 2 me pee er The presi y e ered fee eal fe veel od quran ser te on A panics seer a ory pkey Administrator password To activate the use of an administrator password enter a 4 to 8 digit password and then confirm the password Next click the Verify Password button to have the software validate the password If there is a problem with the password you will need to re enter the password and then confirm it If you do not want a password or want to delete the 2 0 Configuring Talkswitch 45 Wi existing password simply clear the password field and click Verify Password TalkSwitch will no longer require a password for configuration If the administrator forgets their password the only option to gain access to the configuration settings is to contact Centrepoint Technologies 2 3 4 2 Manual Transfer This section deals with actions TalkSwitch makes when calls are transferred manually TALI CH Acro
4. ur l E Py lt a imbi ime a biisi I fin E r pirane T sirak i sal ee a nasade jai malh g nt ei rh segage eee reaa For Local Extensions there are 4 different Call Cascade situations Busy at extension No answer at extension Answer at extension routing when a call is rejected and Do not Disturb when turned on at an extension For each of these situations you can control how and where you want the incoming call to the extension handled with up to 3 cascade destinations available 1 Busy at extension routing options when this extension is busy Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant play busy tone for example used if a fax machine is at the extension queue caller or hang up For more information on these features see chapter 3 0 Using TalkSwitch 2 No answer at ext routing options when this extension does not answer after a specified number of rings Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant or keep ringing 3 Answer at ext routing options when this extension rejects a screened call Selecting play caller s name first will prompt callers when they choose this extension at the Auto Attendant to record their name When you answer the call at the extension it will announce t
5. 1 3 2 After the tone record your Auto Attendant message Press 73 when you have finished 3 Press 5 1 9 to listen to your recording Note If you have the Administrator password enabled you will need to enter this password after you hit E the first time to enter command mode Recording Auto Attendants from an out of office phone 1 Dial into TalkSwitch and wait for the Auto Attendant message 2 Once the Auto Attendant is playing use the same keypad commands as you would from a TalkSwitch extension in the Recording Auto Attendants using touch tone commands section If you have Password Protection enabled you will be prompted for your password In the At the Auto Attendant perform the following actions section For each Auto Attendant you can configure how you want TalkSwitch to handle calls when a caller selects 0 4 5 makes no selection or if a fax call is detected If O is dialed If the caller presses 0 at the specified Auto Attendant TalkSwitch can perform no action or route the call to any Local or Remote Extension Ring Group Voice mailbox Auto Attendant or Announcement If 4 is dialed If the caller presses 4 at the specified Auto Attendant TalkSwitch can perform no action or route the call to any Local or Remote Extension Ring Group Voice mailbox Auto Attendant or Announcement Ibe 28 Talkswitch User Manual If 5 is dialed If the caller presses
6. 2 32 Check Current Mode 30 Automatic Mode Switching using the Time Scheduler Use the Configuration software or Telephone Keypad Commands to activate TalkSwitch s Time Scheduler feature You can configure TalkSwitch to automatically switch between Modes by configuring the times for Mode changes in the Modes tab located under Call Handling in the configuration software 3 0 Using Talkswitch 67 W lt 3 8 Upgrading the TalkSwitch Firmware We are continually looking for ways to enhance your communications capabilities When new features are added we want TalkSwitch users to have immediate access to the update The ease with which TalkSwitch s firmware program can be updated and the convenience of having updates readily available to users on our website makes it possible for us to provide quick and easy TalkSwitch enhancements TalkSwitch s firmware program or the programming code that operates your TalkSwitch is located on a Hash EPROM This means that the Code operating your TalkSwitch can be updated without removing the chip that contains the code Because of this you can easily update your TalkSwitch by disk or by visiting our website at wwwitalkswitch com and downloading an update from the Support area Step 1 The first step is to select and download the proper update file from the Centrepoint Technologies website wwwtalkswitch com It is possible that you will also need to download the correspon
7. Bri Wat kgm Thm rap ag ag is ew ey phear hee kea ee yel ap ie Pm r marg phang beas by T ee ee Ep riis sd ire ye arip le daiga e ira siei Hie Lre h ay of pac axe ad acheh ihe ices in opie H laksa chews nyaa chong bra deerg evade mba ts Ds Wai ii pot at ha bad g he Tadic da oh Pd pc In the Phone numbers section Enter the main telephone number for the appropriate line connected to TalkSwitch Enable the Distinctive Ring Numbers 1 and or 2 if you have this service on the current line and wish to have incoming calls handled differently E 14 Talkswitch User Manual on the basis of the distinctive ring If you want Distinctive Ring numbers handled the same way as your Main number do not place a check mark in the box Next enter the Distinctive Ring telephone number for each of the Distinctive Ring numbers associated to this line Distinctive Ring 1 corresponds to any double ring pattern Distinctive Ring 2 corresponds to any triple ring pattern In the Other telephone company services section Select any of the Telephone Company Services that you currently have for each line The following is an explanation of each service and the impact of selecting each option with respect to how TalkSwitch handles calls 3 Way Calling Conference Centrex Transfer If you select this option TalkSwitch can work with this service to forward calls to Remote Extensions or other external phone numbers while using the same l
8. FCC Ringing Equivalency Ringer Equivalency Number REN A number determined in accordance with the US Code of Federal Regulations which represents the ringer loading effect on a line Aringer equivalency number of 1 represents the loading effect of a traditional telephone set ringing circuit RJ 11 Registered Jacks 11 is the most common modular jack in the world It is usually used to connect single line telephonic devices such as telephones fax machines and modems It supports 2 conductors RJ 14 Registered Jacks 14 is a technical term for a telephone jack that looks similar to the standard RJ 11 However the RJ 14 is usually used to connect two line tele phonic devices It supports 4 conductors RJ 45 Registered Jacks 45 is a technical term for a telephone jack that supports 8 conductors and is used generally for Networking applications Prompted Call Back Allows you to activate Call Back by dialing one of TalkSwitch s telephone numbers letting the Auto Attendant answer and then entering the Call Back settings Routing Determining the path that a message or call is to take over circuits TalkSwitch offers routing of incoming calls using DSP technology Serial Communication Atype of electronic communication that unlike parallel communication requires that data bits be sent one after the other Modems rely on serial communication to send data over telephone lines Shortcut Key A special key combinati
9. Glemiige MER C feed f WH T Acca i miari Ihe mhi pana cim pbi ohli Vi mkrglayrie Cal mk mel all Pie al m pa pn a mn iay drda ym sk Ddin pe me a m eer sen epe eee mieia be e gear eae hya ee page se Cal mice aloes Pity player cil bum cua sions bringin lees hee EM Eara nthe of Vou cas mahy a ciewcd cal ie Cab aih erie Cal Beige are terra beer rer me ie ial T alnih cher the uebre yur komm lice lego a tered JEJAI het trea ogh Call Back number This phone number should be entered exactly as you would normally have to dial the number from this line do not enter a Line Hunt Group in the dialing string TalkSwitch will Call Back out on the same line the call originated When you access Prompted Call Back from out of the office you may change this number before activating This is the benefit of Prompted Call Back you do not need to preset the number before you leave the office Se 42 Talkswitch User Manual Use dialing prefix with Call Back number If you usually have to dial the same prefix when using Prompted Call Back for example a long distance calling card number you may want to enable Use dialing prefix with Call Back number Enter the dialing prefix including any required pauses or feature keys such as or The corresponding key for inserting a 2 second pause is the comma For example if you want to disable Call Waiting and want to dial a long distance prefix before dialing the long distance number you could
10. Lines available then click the gt gt button to move it to the right column Lines to hunt Repeat this process for the other Hunt Groups 2 3 1 3 Fax Information The information in this tab helps configure TalkSwitch to handle faxes TALRIWTCH Bowe CED CORP Rs ATKOM If you have a dedicated fax line or a Distinctive Ring number for faxing associated to a line please choose this Fax number in the list If you don t have a line dedicated for inbound faxing select none If you do not see your fax number in the list make sure you have activated the appropriate line or Distinctive Ring number in the Telephone Lines section under System Information Next select the extension number where you have your fax device connected For example if you have your fax machine connected to E8 on the rear of the TalkSwitch then select extension number 118 By default when both a dedicated line and fax extension have been selected the software automatically configures the incoming call handling properties for that line to ring only the fax extension you specified on this page 2 0 Configuring Talkswitch 7 2 3 1 4 Local Extensions Take note of where you want to connect your extensions As you can see there are either 4 or 8 physical extension jacks labeled 1 to 4 for the 24 models or 1 to 8 for the 48 models TALK ITCH Bows OED CORKS ATOM j HE 4 LL Select any of the extensions that you w
11. Music on hold in this tab pina exes arara im ba hr hha pi re ih rea orcad red sp bere paraj aier es es ees miga a rogers ot Be Lain eed ee ba bath mgp rd mat Note If you connect a music source to the Music jack and do not enable Music on hold the caller will hear both music and a beep sound when on hold Also when the caller makes a selection at the Auto Attendant to go to an extension that has call screening enabled they will hear both ringing and music 2 0 Configuring Talkswitch 25 ed 2 3 2 Call Handling 2 3 2 1 Modes The use of Modes allows you to run different call handling configurations at different times For example you may want calls handled one way during business hours and another way for non business hours Modes can be switched either manually or automatically with the use of Automatic Mode Switching TALRIWTCH AowAd OED CORP KS ATIOM Lm re or H Hei O Dini Tai rakih Haba of mca Spip interac ro Troh aired Ted Lah Biki i uer H ma E il Ling Hud homage Tae aera Ere fm U Wabi Lina F bearer Paea Posner FF Liason Mica S eitichineg Praia aaa TAPP te Aiea Fd ate asi Bc Be al Hm Tais re Panis i IT irki wakes ieper ogo heme pa mpi pe arag _ ete Pea a Tamie ai a Trda ES ia Disip ree m E ijora Fe takimda H mt i rak gy knakar a ae mg i neha ae bralke kin iien Fraea aad ikp aral da al Ee emei el hr dal beh mye Hon ari ll tp char
12. TalkSwitch and should not be used as an extension Problem Extension s ring but there is no caller This can occur when a caller hangs up after the Auto Attendant has begun to play In some areas the Telephone Company s disconnect clear signal is weak This is the reason the Auto Attendant may not pick up the disconnect signal right away when a caller hangs up Because the Auto Attendant will receive no response after playing its message the call will fall through to your settings for the User does not make a selection option associated with that Auto Attendant Appendices 79 W Appendix B Using TalkSwitch with Telephone Company Calling Services Many of the calling services offered by your local telephone company are compatible with and enhanced by TalkSwitch s capabilities Caller ID Call Display Displays the telephone number and name associated with an incoming call TalkSwitch is capable of regenerating the Caller ID and passing the information to its Local Extensions When incoming calls are transferred by the Auto Attendant TalkSwitch regenerates the Caller ID and passes it only to the selected Local Extension If a Local Extension is configured to ring at least twice before the Auto Attendant answers TalkSwitch will pass the Caller ID information to that extension If a call is transferred from one extension to another the Caller ID information will also be passed TalkSwitch can also use the Caller ID s
13. anytime by pressing Flash twice 3 2 8 Using Phones connected in parallel to TalkSwitch Phones connected in parallel with TalkSwitch will always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call This occurs because TalkSwitch uses the first ring to identify the incoming call before passing it on to the extensions or the Auto Attendant e g TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information A parallel phone can barge in on any telephone call on any of TalkSwitch s Lines e g any calls to or from a TalkSwitch extension Making and receiving calls on phones connected in parallel with TalkSwitch Making Calls Make calls on parallel connected phones just as you would if TalkSwitch were not sharing the telephone line with them Answering Calls If a call is answered on a parallel connected phone before the Auto Attendant engages simply continue with the call as per usual TalkSwitch will take no further action If a call is answered on a parallel connected phone after the Auto Attendant engages you can turn off the recorded Auto Attendant message by using the phone s touchtone keypad to dial EJ 3 0 You may then continue the call on the parallel connected phone Ss 58 Talkswitch User Manual Transferring calls on parallel connected phones Calls answered on a parallel connected phone can be transferred to any TalkSwitch extensi
14. e g Call Waiting 3 Way Calling Conference etc What does Sngle and Double Flash do TalkSwitch and the above mentioned systems services use Flash to activate their calling features TalkSwitch therefore needs a way to tell which or whose features you want to access when you press the Flash button Using a Single Hash places the caller on hold The Flash is not passed to the CO line solving problems associated with Flash causing a hang up at some COs Using a Double Hash first Flash places the caller on hold and the second Flash if pressed within 2 seconds tells TalkSwitch to pass a Flash to the CO line to activate the CO or PBX intended feature Appendices 83 Wi Appendix C Quick Commands and DTMF Functions These DTMF Quick Commands can be dialed from a Local Extension or an outside telephone at the Auto Attendant To enter Command mode dial J at a Local Extension or at the Auto Attendant If you are requested to enter a password enter the Administrator password Next enter any command followed by the J sign Command 30 3x Ax 04x 6l 62 63 64 65 06x 71 72 73 74 75 90 91 2xx 8 lt phone number gt 2xx 980 0 2xx 980 1 2xx 9 lt Hunt Group gt Action TalkSwitch tells you which mode it is currently using Switch Modes x lor 2 Record Auto Attendant x 1 to 9 Erase Auto Attendant messages x 1 to 9 Playback Auto Attendant messages x 1 to 9
15. ere a a Tere r Tabef io cre ama hl ae a ar pera imiy rih pirg Joe mipi rera PETT n 7 a m Coles ie E Pip only Pi rares ere Pi CO pia dana Aadan id hi paap iagi Pi D Pip thimire aril irde Prah Ph lirar minis siesd ak i raih aa a emn All of the following options affect TalkSwitch as a system Adjust them according to your needs Caller in queue reminder When a caller isin queue at an extension which is off hook a reminder tone is played at the extension to let them know they have a caller in their queue This option allows you to turn off this function 2 0 Configuring Talkswitch 47 Call Back ring return You can adjust the number of rings during a Call Back session before TalkSwitch disengages the Call Back i e hangs up Depending upon the situation you may want to give yourself more time to pick up and accept the Call Back by increasing the number of rings If being used with another PBX This feature can only work with PBXs that use flash hook as its transfer method Please contact your PBX manufacturer for transfer details PBX extension length If TalkSwitch is being used as an Auto Attendant with another PBX you can set the number of digits the PBX uses for its extensions This allows TalkSwitch to know what digits to pass on to the PBX to complete the transfer Setting up TalkSwitch behind an existing PBX 1 Connect the PBX extension to one of TalkSwitch s Line jacks You ma
16. features Four options are given to allow flexibility with other systems If required choose an option that best suits working with your phone card or phone service You can use these prefixes for entering phone numbers when calling into TalkSwitch and using Call Back and Call Bridge using 3 way calling The following describes how to input special prefixes depending upon which key is used When using the key When using the 7 key 00 6 0 6 E 0 2 second pause Fj 0 2 second pause E3 1 Wait for dial tone E3 1 Wait for dial tone e 63 A e Example You want to change the Prompted Call Back phone number remotely and the special prefix key is the J key After you dial into TalkSwitch and press 6 for Call Back you go into the options for Prompted Call Back and select to change the phone number When prompted to enter the phone number you enter E3 E3 7069 018005551212F 3 This tells TalkSwitch that you want it to dial 370 2 second pause 1 800 555 1212 Prompt message volume If needed adjust the internal TalkSwitch prompt message volume with the slider control provided Audio output options The following controls can be used for various reasons including demonstrating TalkSwitch and screening callers using Voicemail By default the system is set to play only PA announcements through the PA output when 0 is dialed at a Local Extension If you are a single person operation and would like to sc
17. om ee eee le re Lai Brige ral r e Doli mois iam say zai si indore Reems Heni r s li dr kaiera menge al ue H ari hanar my irom see Fayos he kuar Darra koe ga aibe be parei hy Kran parem Diep haperend aa biha WL ay ep acer 4 T ei aa pehara a ha Ce A Gin chil a reba n E aai ed OR How to use Call Bridge 1 Call into TalkSwitch from any out of office telephone 2 At the Auto Attendant message dial the Hunt Group you know you have the account password for let s say it s 9 the default you will then be prompted for the account password 3 You dial the password and then the 3 key to access a TalkSwitch telephone line 4 At this point you can dial a number as though you were sitting in the office Ss 44 Talkswitch User Manual There are four Call Bridge accounts activated by passwords Each account can be configured to allow access to certain Hunt Group s when using Call Bridge To activate an account check the Activate Call Bridge box and fill in a 4 to 8 digit password Next select Hunt Group Access and assign the Hunt Groups you want to make available for this account Call Bridge account passwords are only valid when using Call Bridge by itself not when used in conjunction with Call Back 2 3 4 Options 2 3 4 1 Administrator Password This tab allows you to set up the Administrator password for TalkSwitch The Administrator password gives access to all configuration options The password that
18. overpowering the CNG tone effecting detection You may want to lower the volume level of the Auto Attendants Other Possible Local Extension Problems Problem am unable to access TalkSwitch s Lines with a Local Extension Check your Dial Out Access settings on the Local page under Extensions of the Software Configuration If a Local Extension has not been given Direct Access to your telephone lines you must dial 81 88 or 9 to access one of TalkSwitch s Lines Problem My PC attached Internal or External Modem cannot dial out Ifthe extension to which your Modem is attached has not been given Direct Access to telephone lines you will have to include a Line Hunt Group prefix 81 88 or 9 before the number you are dialing For more information about Dial Out Access and changing your Modem s dial properties see section 3 2 9 External modem telephone line access You may have to change your Modem s properties so that it waits for a dialtone before it begins dialing your Dial Up Networking number For more information about changing your Modem s properties see section 3 2 9 External modem telephone line access a 78 Talkswitch User Manual Problem One of the Local Extensions telephones does not ring Some telephones require more voltage in order to ring These phones are usually the older Bell phones that have mechanical ringers These phones are simply too much of a load for
19. person as soon as you hang up To announce calls before transferring Put the caller on hold select a Line Hunt Group then dial the outside telephone number If the person at the receiving extension answers and wishes to take the call simply hang up or optionally dial flash 4 to complete the transfer and get internal dialtone The caller will immediately be taken off hold and connected with the receiving 3 0 Using Talkswitch 55 Wi extension If the person at the receiving extension does not wish to take the call you can press flash 5 to return to the caller If you have the 3 Way Calling Conference or Centrex Transfer feature enabled on the current line you can select the Same Line Connect 80 to make use of these features Everything proceeds as outlined above other than the fact that you are using the same line to transfer the call 3 2 5 Call Park Parking and retrieving callers Call Park is a useful feature for placing a caller on hold and then being able to retrieve them from any other Local Extension TalkSwitch has 10 Park Orbits for all models To place a caller in a Park Orbit press Flash then 3 and choose a Park Orbit 500 to 509 You will hear a confirmation after parking the caller it means the caller has been parked successfully If the Park Orbit is already occupied you will hear I m sorry that extension is unavailable at this time then dialtone Once again press EJ and choose a new Park Orb
20. separate plug ins for two incoming telephone lines Line 1 and Line 2 If your two line telephone does not have separate plug ins you can use a Line 1 line 2 line splitter to separate the two lines To Attach an Answering Machine Connect your answering machine to TalkSwitch s extension jacks just as you would if you were plugging it into a standard telephone wall jack You can also plug a telephone into the answering machine which allows you to use the extension for both messaging and telephone calls Se 6 Talkswitch User Manual To Attach an Internal or External Modem Simply plug the modem s telephone cable into one of TalkSwitch s extension jacks Your modem is nowa TalkSwitch extension and will be able to access all Lines and take advantage of TalkSwitch s call routing features If you would like to use a telephone on the same extension as your modem simply plug the telephone s cable into the modem s telephone jack Most modems have a telephone jack located beside the Line In jack You do not have to attach a PC to TalkSwitch via the Serial or USB ports for your modem to be functional 1 4 3 Connecting Devices to the Music and PA Jacks The Music jack is designed to support any audio source CD player radio tape player sound card etc for playing music or messages to callers while on hold Simply connect the audio source via it s headphone output to the Music jack The Music jack requires a 1 8 3 5mm
21. to TalkSwitch Problem Callers hear only silence when put on hold at an extension You have enabled turned on the Music on Hold feature but have not attached an audio device to TalkSwitch E 76 Talkswitch User Manual Call Routing with Local Extensions and Home Phones Transfer and Intercom Problem Callers are disconnected when transferring calls from one extension to another e Itis possible that if you are using the hookswitch to put callers on hold rather than a Flash button you may be holding the hookswitch down too long and as a result are actually hanging up on the caller Problem Unable to place intercom calls from a Local Extension You can not use a Local Extension that has been given Direct Access to your telephone lines for intercom calling To change this setting go to the Local Extension configuration tab and make the necessary adjustment by giving access to a Line Hunt Group or dial Flash then 4 to get internal dial tone Call Hold Problem Unable to place calls on hold Calls are disconnected Extensions that have been given Direct Access to Telephone Lines cannot use TalkSwitch s Call Hold feature These extensions will also not have access to any of the call handling features which require the use of Hold such as transfer call Grab etc Answering and Fax Machines Problem The answering machine and or fax machine picks up calls before they can be answered by tele
22. to the other caller when you hear a Call Waiting beep press the Flash button twice To return to the other caller you will need to press the Flash button twice again Appendices 81 Es 3 Way Calling Conference The 3 Way Calling Conference service allows you to add a third party to a call already in progress The 3 Way Calling Conference service enhances TalkSwitch s capabilities whether you have 1 or more telephone lines Using only one telephone line with 3 Way Calling Conference service gives you access to TalkSwitch s Call Forwarding Call Back and Call Bridge features Centrex Plexar Transfer The Centrex Transfer service is similar in function to the 3 Way Calling Conference service The primary difference is that two external parties can still remain in conversation even after you hang up TalkSwitch does not disconnect after the transfer since we need to track the call progress Using only one telephone line with Centrex Transfer service gives you access to TalkSwitch s Call Forwarding Call Back and Call Bridge features Hunt or Rollover When using two or more lines calls coming in on a busy line can be rolled over to an available line in a hunt pattern that you can set There are two types of hunting Sequential and Circular Sequential hunting starts at the number dialed and ends in the last number in the assigned Group Circular hunting hunts all the lines in the hunting Group regardless of the starting point It
23. your modem 2 Hunt Group Restriction If you have decided to use a telephone and modem on the same extension Direct Access may not be the best solution TalkSwitch extensions with Direct Access immediately connect to one of your lines when you pick up the telephone s hand set Therefore you are unable to select a specific telephone line or use the extension for Intercom calls or to configure TalkSwitch To have your modem access a specific line or Hunt Group Change your modem s Dial Properties to include the intended Hunt Group 81 88 or 9 followed by the letter w before the Dial up Networking telephone number e g 9w555 5555 Including the letter w after your Dial out Access number instructs your modem to a dial the access number 81 88 or 9 and b wait until it detects a dialtone and then c dial your Dial up Networking number If your modem is having problems dialing out you may have to use a comma which represents a 2 second pause instead of the w for wait for dialtone 3 0 Using Talkswitch To change your modem s dial properties in Windows 95 98 1 Double Click on the My Computer icon on your Windows screen Then double click on Control Panel and finally Modems 2 When the Modems Properties screen opens click on the Dialing Properties button 3 In the section labeled To access an outside line first Dial enter the Dial out Access num
24. 0 Configuring Talkswitch 35 ai 3 Answer at ext routing options when this extension rejects a call With Remote Extensions you have the choice between two different Call Screening methods play accept reject prompt and play caller s name first Selecting play accept reject prompt will prompt the Remote Extension when answered by stating This is call forward Selecting play caller s name first will prompt callers to record their name When you answer the call at the extension it will announce the caller by playing their recording After hearing either message the Remote Extension can choose to accept the call by pressing 9 or reroute the call to the Call Cascade options on this tab by either hanging up or pressing 3 Routing options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant or hang up If you select stay connected you will notice that the Call Cascade options are greyed out TalkSwitch can only control forwarded calls when prompt ing is enabled Also if you use one of the prompted methods for this Remote Extension have Music on hold enabled and are not using 3 way calling to forward calls to this Remote Extension the Call Cascade will be seamless to the caller as they will only hear music throughout the entire process of trying to locate you If a call is forwarded to a Remote Extension from a Call Ca
25. 23 Making and receiving calls 53 Manual call forwarding 60 Manual mode switching 67 Manual transfer 46 Memory Usage 12 Memoryslot 5 Menu Items 11 File 12 Help 13 Setup 12 Utilities 12 Miscellaneous 47 Mode switching 26 67 105 Modes 26 67 105 Monitor 10 105 is 110 Talkswitch User Manual Music 3 4 Music on hold 25 66 No answer at ext 33 35 37 No selection is made 29 Non detection of disconnect clear 51 Open file 12 Options 14 45 PA 3 4 Parallel phone 58 Park Orbit 56 Part number ii Password on Call Back 41 43 PBX 48 105 PBX extension length 48 PC Connection 10 Personal options 66 Placing calls on Hold 54 Placing Intercom calls 53 Play Auto Attendant 31 Power 3 5 Power Data 2 Power Interruptions 99 Prompt 106 Prompt function key options 49 Prompt message volume 49 Prompted Call Back 39 42 63 Quick Commands 85 Record instructions 30 Record mailbox greeting 24 Recording Auto Attendant messages 27 Regulatory information 89 Remote extension mailboxes 65 Remote Extensions 19 35 Remote mailbox activation 23 Reset mailbox password 24 Retrieve settings 12 index 111 ER Return Policy 97 Ring extensions only no Auto Attendant is played 31 Ring pattern 22 RJ 11 106 Routing options 33 Safety precautions 89 Save to file 12 Save to TalkSwitch 12 Screened transfer 55 Screening options 61 Serial 3 5
26. 5 at the specified Auto Attendant TalkSwitch can perform no action or route the call to any Local or Remote Extension Ring Group Voice mailbox Auto Attendant or Announcement If no selection is made If no selection is detected at the specified Auto Attendant TalkSwitch can route the call to any Local or Remote Extension Ring Group Voice mailbox Auto Attendant Announcement or simply hang up This feature is included in case someone does not have a touch tone phone or it may be a fax call It can also be used to forward calls immediately after the Auto Attendant answers the call You will notice that you can specify the length of time after the Auto Attendant has finished playing before it performs the no selection action If a fax call is detected If TalkSwitch detects a fax call by CNG detection it has the ability to route it to a Local or Remote Extension or if you do not want to use fax detection you can have TalkSwitch perform no action when detecting a fax call Fax calls are detected by what s called a CNG tone If a fax machine sends this tone while trying to establish a connection to a fax machine connected to TalkSwitch TalkSwitch will handle the call accordingly Auto Attendant Messages Play Instructions Selecting this button displays a dialog box showing the instructions iiiuciss i aistesok sausso Sirjani on howto listen to an Auto ATENE E Attendant using a telephone and ther is also a playbac
27. 7 74 Service 92 Set active mode 12 Set Ring Group 22 Software version 68 System information 13 14 System requirements 9 TalkSwitch 24 3 TalkSwitch 48LS 4 TalkSwitch CD 9 TalkSwitch help 13 TalkSwitch memory cards 27 Technical support 73 Telephone Company calling services 81 Telephone Company voicemail 15 81 Telephone Lines 14 31 Time Scheduler 67 Touchtone phone 75 Transferring calls 55 Transferring from a Home parallel phone 47 Troubleshooting 50 Two line nnalog telephone 6 Unscreened transfer 55 Upgrading the TalkSwitch firmware 68 USB 3 5 7 74 Use Same Line Connect 20 View Auto Attendant memory usage 30 View Mailbox data 24 Virtual extension 107 Voice mailboxes 23 65 Voicemail 23 65 81 Voicemail manager 13 Warranty 93 Warranty service 94 W 112 Talkswitch User Manual
28. B free hard disk space An available Serial or USB port 800x600 minimum video resolution 2 0 Configuring Talkswitch 2 2 Control Centre After installation is complete double click the TalkSwitch icon Once TalkSwitch software has been opened the following screen will appear This is the Control Centre for the TalkSwitch software i Monitor Configure Pad LI AT Fosh Upgrade TatkSwiteh PC Connection A About PC Connection Choosing PC Connection allows you to choose the correct COM port when connecting TalkSwitch to the PC Configure Choosing Configure brings up the configuration software see section 2 3 Monitor Choosing Monitor brings up the TalkSwitch Monitor window The Monitor allows you to see a graphical representation of the calls as they flow to and from TalkSwitch and it s extensions and lines This feature is useful as a diagnostic tool when testing your TalkSwitch settings You should choose Normal as the mode of operation unless you are using TalkSwitch as a Line Simulator Flash Upgrade This activates the TalkSwitch Firmware Update procedure Follow the instructions accordingly W 10 Talkswitch User Manual About Displays the TalkSwitch software version number TalkSwitch version number and Copyright information 2 3 Configuration From the Control Centre choose Configure The following screen will appear The configuration screen consists of 4 parts
29. Be 20 Talkswitch User Manual 2 3 1 6 Extension Ring Groups There are a total of 10 Extension Ring Groups available for your use Ring Groups are extensions 300 to 309 By default extension 300 is configured to ring all extensions TALRITCH Bowe OED CORPS ATKOM ry ed ee bie ba alea ae ag arl rapi ere m ewer paap pap s eps rg caer a ampie l Bers be gham by rig harenae Aine pE H T Fa pat pihi bakya tipy Different uses for Extension Ring Groups Example 1 You are the president of a company and you don t want to handle calls from the general public yet you want to be alerted when your important colleagues try to contact you Your regular Local Extension may be 111 for most people but you can also configure a Ring Group such as extension Ring Group 300 to ring your extension with a different ring pattern You then tell your colleagues to always choose extension 300 at the Auto Attendant or ask to be transferred to extension 300 when speaking to someone in the office Now without being subscribed to Caller ID you can tell just by how your phone rings if you consider the caller to be important or not Example 2 You have a company with several departments You may want to configure Extension Ring Group 300 for the Sales Department in which case it will ring extensions 111 112 113 and 114 You may want to also set up Ring Group 301 for Technical Support in which case it will ring extensions 115 and 116 2 0 Configuring
30. Call Back When using Auto Call Back all the Call Back settings must be pre configured before Call Back is activated To use Auto Call Back activation simply dial your home office telephone number let the call ring twice and then hang up Call Back is instantly activated Prompted Call Back Prompted Call Back offers the convenience of entering or changing your Call Back telephone number and message each time Call Back is activated To use Prompted Call Back activation simply dial your home office telephone number When the Auto Attendant answers your call you dial 6 to access the Call Back settings through a series of prompts which allow you to a Enter the telephone number where you would like TalkSwitch to call you b Record an Announced message if required Call Back will be activated right after you initiate Prompted Call Back and hang up It is important to remember that a small initial long distance charge will be incurred at your current location when activating Prompted Call Back Configuring Talkswitch 39 zl 2 3 3 1 Auto Call Back There are 4 Auto Call Back numbers that can be configured Choose an Auto Call Back to configure and then activate it TALRIT CH Bova OE CORKS ATEOM Eateries Bing iced al wi J f ares ie Ther cir crete 4H ad Bosak E Un paused ov Call Back E kelda iea i hg Fe E OO Hunt Gmg ean momy imj ilyem Iein pea m en a a Bhe amb peria jie iada jes ez qer
31. Centrepoint Technol ogies _ Talk User Guide Table of Contents 1 0 Installing TalkSwitch 1 1 What s included with TalkSwitch 2 000 eee 1 1 2 Front Panel Descriptions 6 ee 2 1 3 Back Panel Descriptions ee 3 Bol The TalkS with 24 x s ne E patho meena nar a a 3 3 2 The TalkSwitch A8LS ee 4 1 4 ee inforthe BackPanel sonaa VAY a eRe Ss ie Ss Oe Se 5 4 1 Attaching telephone lines to TalkSwitch line jacks 5 4 2 Attaching phones and other analog devices to TalkSwitch extension jacks 2 2 ee 6 4 3 Connecting Devices to the Music and PA Jacks Z 4 4 Connecting TalkSwitch to a PC onoo aaa aaaea 7 2 0 Configuring TalkSwitch 2 1 Installing the TalkSwitch Configuration Software 02 eee 9 2 2 Contrel Gente ee he teen ge AR a es ete le ean O 2 3 Contigudtiony SAS eh odd au ddan ee ee dads 1 2 3 1 System Information ssi ohea e ea ee 4 2 3 1 1 Telephone lines puii pia DI s EN g 4 2 3 1 2 line Hunt Groups ars ea me ee 6 213 1 3 Fave OMANO nana gar aa Mes eee een 7 2 3 1 4 Local Extensions 2 0 2 0 00000000 8 2 3 1 5 Remote Extensions 2 2 0 0 002000040 9 2 3 1 6 Extension Ring Groups 0000 21 2232 VOIESMGIL Nett ag er de Meee gator deaths a 23 2 3 18 Musiconhold gireg tere ees white redond 25 2 SD 4CAMAPONCINGS eae Sica Gah ene snes RA AS Soins Prac we Bee 26 D3 DANG NNOUES hc aean pt ele chats Oe te DE 26 2 3 2 2 Auto Attendant aimas a e
32. Con Kus ATROH bird tr Pore Mic eller Tm hehar Ti kt hig b Dbh bo a Latil Ele es ELECE ater Eade gt eg baci eima CR bei ha cll OF Peria bes serene ron She enkrez rid Serene irg bad arrana Ma tiered ha cal I Perka ee Timah emag A nahe bis a A eee F abenar Eienenn brp E fing bpi estore iuj kymi ha cml Peters Erp ad eters ecto WF ihe mai daha re Ang bags gerne og yria ihe cal Tiere al Oo Fig cea Boa Egy acu od big C Fig badi iaa CR iibi ha call E Bria pun s mrerare miya Whe Srg img ike mi rarm prgbat emana thar hahi tha call Beebe isuneees a miren min Tessie eg em ahr pire Larnaka paia Hoke Foi sith inchs i iing Fih aiia Seeley iih ang 9 oiiae m pum sli ra Pahi mih era aral bo a Tah mih rata il he ck rd mirna e iE ay a combi bap led hemia EET Parkers Ho maem af aianei action a it ki a The nmam jsi asih Fama ak i rab ha ell bralke aad npa p pees eal byi the coll rere abe Lal rae epee eg Pm hi pipea pry hira Be gl iy Beep ave ism miere amasi T pen srie De ad once pie nah a pa Bepi He Transferring a caller to a Local Fxtension When performing this action in the case of the extension not answering or being busy you have the choice of TalkSwitch either ringing back the extension who transferred the call or performing the no answer or busy action of the extension who the call was intended for You also have the choice to adjust this setting fo
33. Record Auto Call Back Announced Message 1 Record Auto Call Back Announced Message 2 Record Auto Call Back Announced Message 3 Record Auto Call Back Announced Message 4 Record Prompted Call Back Announced Message Erase Call Back Announced Message x 1 to 5 Playback Auto Call Back Announced Message 1 Playback Auto Call Back Announced Message 2 Playback Auto Call Back Announced Message 3 Playback Auto Call Back Announced Message 4 Playback Prompted Call Back Announced Message Set to Serial connection mode default Set to USB connection mode Enter Remote ext 2xx phone number Enter Remote ext 2xx Turn off Same Line Connect Enter Remote ext 2xx Turn on Same Line Connect Enter Remote ext 2xx Connect using Hunt Group Hunt Group 9 81 88 Appendices 85 Wi DTMF descriptions dialed from a Local Extension DTMF Function performed Notes 111 114 Intercoms a Local Extension Direct dial from dialtone 24 models 111 118 48 models 119 Reserved Direct dial from internal dialtone 211 218 Dials a Remote Extension associated Direct dial from internal dialtone with an external phone number 300 309 Dials an Extension Ring Group 10 in Direct dial from internal dialtone total for the entire system Mapped to local extensions s with specific fall through options lt flash gt if Puts caller on hold After putting a caller on hold you receive connected to a caller lt flash gt at int
34. Talkswitch 21 Wi First select an Extension Ring Group 300 309 that you would like to configure and activate it You will notice that a Ring Group must have extensions listed in the Extensions to ring section to allow access to the other information on the tab If desired name the extension in the Ring Group name space Ring pattern Choose how you want the phone s to ring for the Ring Group In the Set Ring Group section To configure select each extension that you wish to add to that Ring Group from the left column Extensions available then click gt gt to move it to the right column Extensions to ring Repeat this process for each of the Extension Ring Groups activated If you wish to remove an extension from a Ring Group highlight that extension in the right column then click the lt lt button Extensions available This is the list of available extensions from which the Extension Ring Group may be built Only active extensions will be available to add to the Ring Group Extensions to ring This is the list of extensions that will ring when the Extension Ring Group is selected from the Auto Attendant or Local Extension All extensions listed will ring simultaneously when this Ring Group is dialed from an extension or at the Auto Attendant W 22 Talkswitch User Manual 2 3 1 7 Voicemail This tab deals with the internal voicemail system included with TalkSwitch It allows you to ac
35. a Local Extension make sure the extension has not been given Direct Access to your telephone lines If so you will have to dial flash 4 to receive internal dialtone Problems that may occur while using TalkSwitch s features The Auto Attendant Problem The Auto Attendant does not play when calls come in Make sure you have recorded the Auto Attendant message Check your Call Handling settings for the Auto Attendant answers number of rings It may be that the number of rings after which the Auto Attendant is set to answer calls is set too high Problem The Auto Attendant message is broken up or very faint Adjust the Auto Attendant Playback volume setting located in the Auto Attendant tab in your Incoming Calls folder of the Configuration software You may also attempt to re record the Auto Attendant after increasing the record volume The quality of the microphone in the telephone handset that you are using to record your Auto Attendant also affects the quality of your recording Try recording the Auto Attendant using another extension telephone Problem The Auto Attendant answers calls before any of the extensions ring This is a problem for those TalkSwitch users who wish to have their local extensions ring before the Auto Attendant picks up incoming calls e Check the Extensions to ring on incoming call before Auto Attendant answers setting in the Call Handling tab in the Inbound Calls folder It
36. activated from the TalkSwitch configuration software There are 3 series of Voice mailboxes that can be activated in the Voicemail secion of the configuration Local Extensions mailboxes These mailboxes are generally associated to the Local Extensions By default all Local Extensions are activated with their respective mailbox Remote Extension mailboxes The Remote mailboxes are associated with the Remote Extensions If you activate a Remote Extension and want a voice mailbox associated with that extension you can activate that mailbox in the Voicemail tab General mailboxes These mailboxes are activated in the Voicemail tab They are not associated to any particular extension 3 5 2 Accessing a Voice mailbox To access a mailbox to retrieve messages or change mailbox options dial E3 amp lt mailbox number gt either from a Local Extension or at the Auto Attendant if dialing from an outside location Once you are in your mailbox through prompt instructions you may do the following Listen to messages if any are present with the ability to perform the following actions While messages are being played Dial 1 Rewind 5 seconds Dial 11 Rewind to beginning of message Dial 2 Pause message dial 2 again to continue playing message Dial 3 Skip ahead 5 seconds Dial 33 Skip to end of message Dial 7 Delete message Dial 9 Save message 3 0 Using Talkswitch 65 Wi After a message has been played Dial 1 Rewi
37. alling Services Appendix C Quick Commands and DTMF Functions Appendix D Safety Precautions and Regulatory Information Appendix E TalkSwitch One Year Warranty Appendix F Return Policy Appendix G TalkSwitch and Power Interruptions 3 0 Using Talkswitch 71 ai Appendix A Help amp Troubleshooting If you are having problems with the configuration or operation of TalkSwitch please check the Troubleshooting section starting on this page Ifyou don t find the solution to your problem next try checking the FAQ section located under the Support area at our website wwwtalkswitch com If you cannot resolve your problem and require further assistance you can do one of the following 1 Contact our Customer Support department by e mail help talkswitch com 2 Ask for a Technical Support Specialist If you would like to speak with a Technical Support Specialist call Centrepoint Technologies at 613 725 2980 weekdays between 9 00 a m and 5 00 p m EST Please have the following information available when you call a Your e mail address and telephone number b The serial number located on the bottom of TalkSwitch and your date of purchase c The number of telephone lines that you have connected to TalkSwitch d The telephone company services that you are using with TalkSwitch e Your PC s operating system e g Windows 95 98 2000 etc You can also write us at Centrepoint Technologies Technical Sup
38. as em P mige ska praa is ply r igih eon pcx cee hippo ley aham bapa EN vale cals ice Fd pate he bpp rata ee mare by ed eich cha te A akg lye a Laks mil i Ca Fee al pL l xi Initiate Call Back using Select the line phone number when out of the office that you will be dialing to activate the Call Back TalkSwitch will initiate the Call Back using the same line you initially called You can also configure this Call Back by dialing into this phone number only Call Back number Enter the Call Back number This phone number should be entered exactly as you would normally have to dial the number from this line i e do not enter a Line Hunt Group in the dialing string Use dialing prefix If you usually have to dial the same prefix when using Auto Call Back for example a long distance calling card number you may want to enable Use dialing prefix with Call Back number Enter the dialing prefix including any required pauses or feature keys such as 3 or 3 The corresponding key for inserting a 2 second pause is the comma For example if you want to disable Call Waiting and want to dial a long distance prefix before dialing the long distance number you could enter the following 70 1010555 This corresponds to 370 for disabling the Call Waiting feature a 2 second pause to wait for the new dialtone Se 40 Talkswitch User Manual then 1010555 for the long distance prefix and a 4 second pause to wait for the new dia
39. ay Calling 15 3 Way Calling wait time 51 3 Way Calling Conference 82 101 3 Way Conference Call 101 6 RJ 11 Telephone Cable 1 9 pin Serial Cable 1 About Menu item 11 About TalkSwitch 13 AC Power Adapter 1 Accepting the Call Back 64 Accessing a Voice mailbox 65 Activate the Auto Attendant 62 Activating Call Back 63 Add Local Extension 12 Add Remote Extension 12 Add Ring Group 12 Adjust Sequence 32 Administrator Password 45 Allow Call Bridge 42 44 Analog 101 Announced Message 41 43 Answer at ext 33 36 38 Attach an Answering Machine 6 Attach a Modem 7 Attaching phones 6 Attaching telephone lines 5 Audio output options 49 Auto Attendant 27 Auto Attendant Message 29 101 Auto Call Back 39 40 64 Automatic call forwarding 60 index 109 W Automatic mode switching 26 67 Back Panel 3 Busy at extension 33 35 37 Calibration 16 51 Call Back 38 101 Call Back Call Bridge 14 38 Call Back number 40 42 Call Back ring retum 48 Call Bridge 44 101 Call Cascade 33 34 35 Call Forward 36 60 101 Call Handling 13 26 Call Hold and Flash 82 Call Park 56 Call Pick Up Call Grab 54 Call Queue 56 Call Waiting 15 81 101 Caller ID Call Display 15 53 81 101 Caller in queue reminder 47 Central Office 102 Centrex Transfer 15 56 Centrex Plexar 82 102 Centrex Plexar Transfer 82 CNG 102 CO 102 COM 74 102 COM Port 75 102 Communica
40. ber 81 88 or 9 that you have chosen to use Enter your Dial out Access number for both local and long distance numbers Then type in the letter w or directly after the Dial out Access number 4 Click the OK button to save your changes and close the screen then close the Modems Properties screen 3 3 Out of the Office Receiving Calls through Call Forwarding 3 3 1 The three ways to forward calls 1 Automatic call forwarding The Auto Attendant can automatically forward office calls to your call forwarding telephone number s Remote Extensions This is done by using the Auto Attendant message to prompt callers to select your Remote Extension number s e g To speak to John Doe press 211 2 Manual call forwarding If someone in your office has answered a call at a Local Extension the call can be transferred to one of the call forwarding Remote Extension numbers Simply put the call on hold at the Local Extension dial the Remote Extension number e g 211 to which you want the call forwarded and then hang up The call will be handled according to the Call Cascade options of that Remote Extension 3 Conditional call forwarding If the Auto Attendant answers a call and the caller selects an extension or Ring Group number that is already busy or is not answered the Auto Attendant can forward the call to a Remote out of office extension number Conditional call forwarding is configured using the Call Cas
41. cade s No answer or Busy at extension settings configurable for each Local Extension Remote Extension and Ring Group ae 60 Talkswitch User Manual 3 3 2 Screening options for forwarded calls The screening options for Call Forwarding are configured using the Call Cascade s Answer at ext options available in the Remote Extension tab see section 2 3 2 5 Forwarding calls with screening When play accept reject prompt is configured in the Answer at ext Call Cascade option TalkSwitch plays a pre recorded prompt to the caller asking them to hold and then dials your call forwarding telephone number When you answer the forwarded call TalkSwitch plays a pre recorded prompt to you that identifies the call as having been forwarded from your home office This is Call Forward You then have the choice of accepting the forwarded call by pressing 3 on your telephone keypad or re routing the call to it s call screening Call Cascade options by pressing 3 or hanging up When play caller s name first is configured in the Answer at ext Call Cascade option TalkSwitch plays a pre recorded prompt to the caller asking them to record their name at the sound of the tone TalkSwitch then asks the caller to hold and dials your call forwarding telephone number When you answer the forwarded call TalkSwitch plays a pre recorded prompt identifying the call as having been forwarded from your home office This is Call For
42. change the whole configuration to its defaults Menu Items Utilities Memory Usage Displays a dialog box showing intemal memory usage for Voicemail or Auto Attendant messages Ea 12 Talkswitch User Manual Voicemail Manager Displays a dialog giving you options to check the status of all voicemail delete a mailbox password and reset mailboxes this resets the mailbox back to factory default and clears all messages and greetings Menu Items Help TalkSwitch Help Opens the TalkSwitch Help file You can search through the contents for useful information Help is also accessible by pressing the F1 key while the Configuration is open Support on the Web Launches your browser and directs you to our support site TalkSwitch Help Displays the TalkSwitch software version number TalkSwitch firmware version number and Copyright information Configuration Navigation The Configuration Navigation organizes all the configuration topics within folders There are two types of Configuration Navigation Basic and Advanced When you first open the Configuration screen the default is the Basic view In the Basic configuration several features are hidden from view It doesn t mean that you can t use them it simply hides some of the more advanced features that you may not use initially The following is a brief description of each configuration folder About TalkSwitch This tab displays version information about the TalkS
43. ding configuration software In this case the firmware and software will be integrated in one file To identify the GOEDE appropriate update file you must first determine your C E NTREPOI NT TalkSwitch firmware ECHR OL O amp 4 and software version You can find your TalkSwitch version Takich ioira Warnon 1 05 T ak paith Fineas Yerin 2009 1A numbers by selecting Copeigh C 2000 Ceniepoini Tahaks About from the main Ena Ceniepowd Epi splash screen or on the About tab in the configuration Write down the software and firmware version numbers and then go to the Support section of our website at wwwtalkswitch com You will find instructions there to help you to select and download the appropriate upgrade Talkswitch User Manual Step 2 When you select and click on the appropriate version for download a screen will appear asking you what you would like to name the file you are about to download and in which folder directory you would like to save it We suggest leaving the file name as is install exe and saving it on your Desktop Once the download is completed you can begin your upgrade by double clicking on the install exe file or use the Run option on your Window s Start menu A series of screens will guide you through the installation process Step 3 The final step in the upgrade process is to open the TalkSwitch software and select Flash Upgrade from the main splash screen A scre
44. e equipment until the problem is corrected This equipment cannot be used on public coin telephone services provide by the telephone company Connection to party line service is subject to state tariffs The FCC requires that you connect your cordless telephone to the nation wide telephone network through a modular telephone jack USOC RF11C RJ11W or Ry14 Your telephone company may discontinue your service if your equipment causes harm to the telephone network They will notify you in advance of disconnection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of your equipment If so you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or any other electronic device including Fax machines and Fax modems to send any message unless such message clearly contains a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone n
45. each model 1 3 1 The TalkSwitch 24 Li Music PA E1 E2 Jacks Ports MUSIC PA E1 F2 E3 E4 L1 L2 12 USB SERIAL POWER O pH amp ee E4 L1 L2 Serial What to plugin Plug in a radio CD player PC soundcard or any other device that emits an audio signal if you wish to use TalkSwitch s Music on Hold feature This is a 1 8 3 5 mm phono jack Mono cables are recommended Connect to a PA system if you wish to use the external paging feature This isa 1 8 3 5 mm phono jack Mono cables are recommended Plug in any analog device that uses a standard RJ 11 telephone jack such as telephones answering machines fax machines internal or external PC modems Once these devices are plugged in TalkSwitch will recognize them as Ext 111 Ext 112 Ext 113 or Ext 114 This is where you plug in your telephone lines RJ 11 If you have 2 lines out of 1 phone jack you can plug into the L1 L2 jack Use the USB port if your PC supports USB connectivity If you use the USB port you cannot use the serial port simultaneously Attach the supplied serial cable RS232 that connects TalkSwitch to your PC If you use the serial port you cannot use the USB port simultaneously Plug the supplied AC Power Adapter in here Installing Talkswitch By default TalkSwitch is set to Serial connection To activate USB connection dial F739 1 EJ from an extension To return
46. ed serial number Incidental and consequential damages caused by malfunction defect or otherwise and with respect to breach of any expressed or implied warranty are not the responsibility of Centrepoint Technologies and to the extent permitted by law are hereby excluded both for property and to the extent not unconscionable for personal injury or damage In no event will Centrepoint Technologies be liable to the user for damages including any lost profits lost savings or other incidental or consequential damages arising out of or inability to use such product even if Centrepoint Technologies or an authorized Centrepoint Technologies dealer has been advised of the possibility of such damages or for any claim for any other party In any event the liability of Centrepoint Technologies shall not exceed the purchase price of the product There is no assumption of liability as a consequence of any of the following events 1 Shipment to or from Centrepoint Technologies or the customer and 2 Forces beyond the control of Centrepoint Technologies including but not limited to an act of God war insurrection civil disturbances natural disasters labour disputes or government regulations The original end user purchaser s sole and exclusively remedy hereunder shall be limited to repair or replacement specified herein Appendices 93 auf DOC Compliance This digital apparatus does not exceed the Class B limits for radio noise em
47. en the Auto Attendant to answer calls immediately this section does not require configuration and will be greyed out Ifthe Auto Attendant is set to answer after 1 or more rings you can then configure when specific extensions will ring before the Auto Attendant answers Ifno Auto Attendant is chosen to answer on the specified line then you can configure when specific extensions will ring up to 9 rings Note The extensions that ring on incoming calls do not follow their respective Call Cascade settings The Call Cascade options only occur after a call has passed through an Auto Attendant 2 3 2 4 Local Extensions This section configures the incoming Call Cascade options for the Local Extensions The Call Cascade routing options are only engaged if the extension is chosen from the Auto Attendant or if a call is manually transferred to the extension Once a call enters an extension s Call Cascade sequence the extension owns the call It will not follow any other extension s options even if chosen in the Cascade sequence what you see in an extension s Cascade sequence is exactly what you will get You can set up the Call Cascade sequences differently for both scheduling modes the scheduling for these modes are set up on the Modes tab ee 32 Talkswitch User Manual TALRIWTCH Bows CED CORPS ATKOM nai ore imat i ua E Frp ret a 1 EHI n beg m s a ri it ene AEE Pe ahr a ripere rm
48. en will appear warning you not to interrupt the update process once it has begun Click on the Yes button to proceed Asecond screen will then appear asking you to select the appropriate update bin file If you see more than one bin file select the most recent file the one with the highest number Highlight the newest firmware file then click the Open button The final stage of the update process will take approximately 3 minutes during which time the LED lights on TalkSwitch s front panel will flicker When the update is complete the following screen will appear Click the OK button and the TalkSwitch software will then close There is no need to restart Windows or TalkSwitch your updated TalkSwitch Firmware is now ready to go In the event the firmware update was unsuccessful please try the update process again and follow the instructions If you continue to have problems please contact Centrepoint Technologies Firmware updates will not alter your system configuration In the event of a major system update it may be necessary for the configuration file to be reset to default values In this case you will need to reconfigure the entire system In the case of a major system update Centrepoint Technologies will mention any issues involved with the firmware update 3 0 Using Talkswitch 69 m Appendices Appendix A Help amp Troubleshooting Appendix B Using TalkSwitch with Telephone Company C
49. enter the following 70 1010555 This corresponds to 370 for disabling the Call Waiting feature a 2 second pause to wait for the new dialtone then 1010555 for the long distance prefix and a 4 second pause to wait for the new dialtone before dialing the actual long distance phone number In essence this saves you the hassle of having to always enter the same prefix every time you want to set up a Prompted Call Back phone number Use password on Call Back This option is designed to give you security and to restrict who can use Prompted Call Back Simply fill in a 4 to 8 digit password and when TalkSwitch calls you back you will be prompted to input the password to accept Call Back to access Call Bridge or any TalkSwitch extension Use Announced message As with described in the Auto Call Back section this option is recommended if the number TalkSwitch will be calling back corresponds to a hotel or a location where somebody else will be answering the call The Announced message option allows you to record a message that will be played when the call is initially answered during a Call Back For example you may want to say Please transfer this call to Bob in room 307 When the hotel receptionist gets the call and hears this message they will know to transfer the call to Bob s room The Announced Message can be recorded using an extension handset or remotely when you access Call Back from the Auto Attendant The Record message butto
50. ephone lines via modems Compression Data Storing information in a format that requires less space than usual Compression saves transmission time capacity and storage space Computer Telephony Integration Refers to systems that enable a computer to act as a call center accepting incoming calls and routing them to the appropriate device or person Today s CTI systems like TalkSwitch are quite sophisticated and can handle all sorts of incoming and outgoing communications including phone calls faxes and Intemet messages Conference Call Connecting three or more parties together for one conversation Configuration The way a system is setup For TalkSwitch the configuration is the collection of values or options you have chosen for each of TalkSwitch s features Together the settings for each of these features The configuration determine what TalkSwitch will do TalkSwitch can be configured using the Configuration software or Telephone Keypad Commands Connector The part of a cable that plugs into a port or interface to connect one device to another Most connectors are either male or female CTI Computer Telephony Integration Dialtone Atone used by the telephone company to indicate to the user that the line is free and available for making calls Dial Up Networking Acomponent in Windows 95 98 that enables you to connect your computer to a network via a modem E 102 Talkswitch User Manual Digit An
51. er interface is the part of a program that connects the computer with a human operator user Internet Aglobal network connecting millions of computers Unlike online service networks com ca net etc which are centrally controlled the Internet is decentralized by design Each Internet computer called a host is independent IRQ Interrupt Request Line Hardware lines found in PCs over which devices can send interrupt signals to the microprocessor IRQs allow multiple devices attached to your PC to share the micro processors resources in an orderly fashion When you add a new device to a PC you sometimes need to set which IRQ number the device will use ISDN Integrated Services Digital Network The same lines are used for many different types of services such as telephone data electronic mail and facsimile ISDN specifications let large quantities of data wide bandwidth flow from one location to another using the public telephone network Under ISDN a phone call can transfer 64 kilobits of digital data per second Keypad Commands Combinations of digits that are used to configure TalkSwitch from a touchtone telephone E 104 Talkswitch User Manual Keypad Telephone The push buttons on a telephone Key Telephone System With Key Telephone Systems access to telephone lines and calling features is controlled internally within each tele phone unit Users can gain direct access to telephone lines etc by p
52. er obtained from Centrepoint Technologies 5 Ship the product prepaid to Centrepoint Technologies 1545 Carling Ave Suite 510 Ottawa Ontario K1Z 8P9 Canada If the product is being shipped from outside of Canada the following statement must be included on the package Canadian Goods Being Returned to Canada Failure to include the information indicated above will result in the package being refused Appendices 95 Bai Appendix F Return Policy Products purchased directly from Centrepoint Technologies To the original end user purchaser Centrepoint Technologies offers a 30 day money back guarantee from date of purchase For information regarding product servicing please refer to the TalkSwitch One Year Limited Warranty Centrepoint Technologies will not accept product returns outside of its return policy To Return products which were purchased directly from Centrepoint Technologies 1 Obtain a Return Merchandise Authorization RMA number You can obtain this number by contacting the Technical Support department at Centrepoint Technologies 613 725 2980 Please have your model and serial number available when you call 2 Include a copy of your proof of purchase and a written explanation of the reason for the return this will allowus to expedite your refund 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the RMA number obtained from Centrepoi
53. eraa 020000 27 2 3 2 3 Telephone lines A Trait ir a EESE 3 2 3 2 4 Local Extensions rieg riat E 32 2 3 2 5 Remote Extensions 000 0 35 2 3 2 6 Extension Ring Groups ss e pee eean aA 37 2 3 3 Call Back Call Bridge 2 2 0 0 00 00 02 00000 38 2 33 Auto Call Back siana Te eae oie wa ee 40 2 3 3 2 Prompted Call Back 0 42 2333 3 CalliBridge eram n oE eee in ee E 44 ZIAOPUIONS gt ivadintte adatom Fas ahs ex oe or a 45 2 3 4 1 Administrator Password oaaao aaaea 45 2 3 4 2 Manual Transfer 2 2 ee 46 2 3 4 3 Miscellaneous 2 0 00 ee 47 2 3 4 4 Troubleshooting 00 020000 50 3 0 Using Talkswitch 3 1 In the Office Receiving Calls with the Auto Attendant 53 3 2 In the Office Making and Receiving Calls 00 53 3 2 1 Making calls from a local Extension 20 0 2 0 000 5 53 3 2 2 Receiving calls at a Local Extension 0 2 00 54 3 2 3 Placing calls on Hold ata local Extension 54 3 2 A Transtetring Calls 202 ov ak ahs Sache a Dende ee eas 55 3 2 5 Call Park Parking and retrieving calles 0 56 3 2 6 Call Queue Queueing and retrieving callers 2 2 0 2 56 3 2 7 Conference calling with TalkSwitch 0 20 57 3 2 8 Using Phones connected in parallel to TalkSwitch 2 2 2 2 58 3 2 9 External modem telephone line access 0 59 3 3 Out of the Office Receiving Calls t
54. ernal dialtone lt flash gt at external dialtone 3111 118 3211 218 3410 419 EQEQ 11 118 36 9211 218 33410 419 lt flash gt 4 It retrieves the most recent caller put on hold Switches to internal dialtone Used mainly when an extension has Direct Line Access enabled Dials into a voice mailbox Internal voicemail retrieval access Completes a transfer and returns to internal dialtone lt or gt disconnects TalkSwitch from external dial tone and gives internal dial tone External P A Access internal dialtone To retrieve the caller on hold for the most time dial 7 at internal dialtone Dialed when connected to an outside line To transfer a caller to a mailbox press flash to place a call on hold then amp J111 118 3211 218 or 3410 419 and hang up Direct dial 9 63 111 118 3 3211 218 or E3E3410 419 from internal dialtone to retrieve voicemail Action performed after putting a caller on Hold then dialing an indented destination lt or gt Action performed with Direct Line Access enabled at a Line Direct dial JO at dial tone to make an announcement through the attached external P A system ey 86 Talkswitch User Manual DTMF lt flash gt 5 3500 509 3 C3 500 509 lt flash gt 6 361 E360 lt flash gt 7 80 81 88 9 9 Appendices 87 FR Function performed Disconnects current caller and reconnects immediately to the la
55. ference on the line Enter Internal voicemail to leave a message Internal voicemail retrieval access Se 88 Talkswitch User Manual Appendix D Safety Precautions and Regulatory Information Safety Precautions Before using TalkSwitch please review and ensure the following safety instructions are adhered to 1 Read Follow and Retain Instructions All safety and operating instructions should be read before operating the equipment followed and retained for future reference 2 Heed Warnings All warnings on the equipment and in the operating instructions should be adhered to 3 Moisture Do not place TalkSwitch in a high humidity environment 4 Heat Never place TalkSwitch near heat sources such as radiators floor registers or direct sunlight 5 Power Supply The equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment Use only the power adapter supplied with TalkSwitch 6 Damage requiring service Do not attempt to service the TalkSwitch yourself Unplug TalkSwitch and refer servicing to a licensed technician when The plug or power cord has been damaged TalkSwitch has been exposed to moisture TalkSwitch does not appear to be operating properly or exhibits a marked change in performance Appendices 89 m Important Notices FOC and IC Warnings This equipment complies with Part 15 and 68 of the Federal Comm
56. g Configuration Problem am not able to Retrieve settings from my TalkSwitch Make sure your TalkSwitch is turned on and plugged into a working power outlet Then select Retrieve settings available under the File menu in the Configuration Software Make sure the serial or USB cable connecting TalkSwitch and your PC is securely attached to the serial ports Retrieve settings available under the File menu in the Configuration Software From the Control Centre choose PC Connection and then select COM Port Ensure that the Configuration Software is using the correct port to commu nicate with TalkSwitch Then select Retrieve settings available under the File menu in the Configuration Software Try resetting TalkSwitch turn the power off and then back on Then select Retrieve settings available under the File menu in the Configuration Software This will often correct any miscommunication that may have occurred between TalkSwitch and your PC a 74 Talkswitch User Manual Problem am unable to configure TalkSwitch using a touchtone phone and the Keypad Commands TalkSwitch cannot be configured using a phone connected in parallel to TalkSwitch Ifyou are trying to configure TalkSwitch using an Out of Office phone you must first enter Command Mode If you have enabled password protection you must also first enter the correct password e Ifyou are trying to configure TalkSwitch using
57. g than the number of rings you select since TalkSwitch uses the first ring to determine the ring type and support Caller ID information Ring extensions only no Auto Attendant is played If you don t want the Auto Attendant to answer calls on this line then select this option By default all the Local Extensions are set to ring immediately during an inbound call 2 0 Configuring Talkswitch 31 H The next section controls how the extensions will ring before the Auto Attendant answers the call e Ifyou have chosen the Auto Attendant to answer calls immediately this section does not require configuration and will be greyed out Ifthe Auto Attendant is set to answer after 1 or more rings then you can configure when specific extensions will ring before the Auto Attendant answers Ifno Auto Attendant is chosen to answer on the specified line then you can configure when specific extensions will ring up to 9 rings Extensions to ring on incoming call before Auto Attendant answers Select the Local Extensions you would like to ring before the Auto Attendant answers By default all activated Local Extensions will ring If you require certain extensions to ring in a sequence i e one extension rings first then another on the 2nd ring click the Adjust Sequence button to configure Adjust Sequence The next section controls how the extensions will ring before the Auto Attendant answers the call e Ifyou have chos
58. ge nade gar don bore par Bpi ee ziyen by byi dp 1 rarer 1E Peed den ube fe Fld clos ira LE rp he T Bip ing rap Cg bea ha papi cdo eco line Tia Sear al haid tip coed mn bo Name the modes if desired The labels will be displayed elsewhere in the configuration software whenever modes are used To use the Automatic Mode Switching feature you must first activate it by clicking Use Automatic Mode Switching Next set the start times for each mode If you want TalkSwitch to change modes more than twice in one day you can activate up to two extra mode changes for that day If you do not want to use Automatic Mode Switching you can still switch modes manually in the software or through any telephone using touch tone commands Enter command mode by dialing EJ then your password if required Next dial any of the following commands followed by FJ to confirm 31 Changes TalkSwitch to mode 1 32 Changes TalkSwitch to mode 2 30 TalkSwitch tells you what mode it currently is using be 26 Talkswitch User Manual 2 3 2 2 Auto Attendant The purpose of the Auto Attendant is to greet callers and instruct them as to which number s they should press on their telephone keypad to reach a particular extension person message or department Atotal of 9 different Auto Attendants can be recorded with a combined total time of 25 minutes shared with voicemail but can be expanded on the TalkSwitch 48 LS using TalkSwitch Memory cards You do
59. he caller by playing their recording at which time you can choose to accept the call by pressing 73 or reroute the call to the Cascade options on this tab by either hanging up 2 0 Configuring Talkswitch 33 eat or pressing 3 Routing options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant or hang up In the case where hang up is selected TalkSwitch will first play the following prompt before hanging up I m sorry that extension is unavailable at this time Please try again later 4 Do not Disturb routing options when this extension has engaged the Do not Disturb feature The Do not Disturb feature is turned on by dialing 361 or off by dialing 360 from the extension s handset Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant or hang up When Do not Disturb is enabled you will hear Do not disturb on before the dialtone as a reminder since no calls will ring through to your extension You may still dial any digits during this prompt In the Cascade sequence only choosing an extension Local Remote or Ring Group will allow you to choose an option in the next line Any other selection Voicemail Announcement Auto Attendant Queue Busy signal Keep ringing and Hang up is considered an end ofcall optio
60. he line To leave a voicemail message press 1 and to return to the main menu press 3 If the call came from the Auto Attendant and the extension has no voice mailbox The extension you have reached is currently busy If you wish to continue holding please remain on the line and to return to the main menu press If the call was transferred from another extension there is no Auto Attendant on this line and the extension has a voice mailbox The extension you have reached is currently busy If you wish to continue holding please remain on the line To leave a voicemail message press 1 If the call was transferred from another extension there is no Auto Attendant on this line and the extension has no voice mailbox Your call is important to us please remain on the line While the caller is on hold at your extension you will hear a Call Waiting beep in your ear every 45 seconds If you want to rotate through queued callers dial Flash then 7 The caller you are speaking to will be placed on hold and the first caller in the queue will be retrieved If you have multiple callers queued up pressing Flash then 7 will retrieve callers on a first in first out basis Queuing callers from an Extension Ring Group If you want to queue callers for a Ring Group you can only queue callers to one of the extensions in the Ring Group and not to the entire Ring Group TalkSwitch does not have the resource
61. here are 8 Remote Extensions available per TalkSwitch unit Choose a Remote Extension to configure After you have activated a Remote Extension you must first enter the phone number information Once completed the Remote Extension is active Remote phone number Enter the phone number of the Remote Extension note no specific prefixes are required put the number in just as though you were dialing it from a regular phone You may use the following in the space provided digits 0 9 space comma dash and Extension name If desired name the extension in the Extension name space Connect using Select the Line Hunt Group that TalkSwitch will use to connect to that Remote Extension For example if you have an inexpensive long distance carrier setup for the lines in Hunt group 84 you may want to use this Hunt Group for your long distance Remote Extensions Use Same Line Connect Clicking this option allows incoming calls when forwarded to the Remote Extension to use the same line in which the originating call came in Using this feature allows only one line to be used when forwarding incoming calls to a Remote Extension This feature can only be used when the line in which the originating call came in on has the 3 Way Calling Conference or Transfer Centrex Plexar service If the line does not have any of these services the call will be forwarded using the Hunt Group chosen in the Connect using section
62. hrough Call Forwarding 60 3 3 1 The three ways to forward calls 2 ee 60 3 3 2 Screening options for forwarded calls 2 6l 3 4 Out of the Office Making Calls with Call Back and Call Bridge 62 SAN Using Call Bridge 24 oss egies e ons oe daecdy ys A 62 3A Z Using Cal Baak ene fate A all 23d gt elles onus a oat 63 3 5 Using the Internal Voicemail System 2 ee 65 3 5 1 Activating Voice mailboxes aaau aaao 65 3 5 2 Accessing a Voice mailbox 2 00 0220000005 65 SOxMusiconnold hae eg baa te dee a Aaaa 66 3 7 Mode Switching Options oaaao aaa ee 67 3 8 Upgrading the TalkSwitch Firmware ee 68 Appendices Appendix A Help amp Troubleshooting 2 0 ee 73 Appendix B Using TalkSwitch with Telephone Company Calling Services 81 Appendix C Quick Commands and DTMF Functions 85 Appendix D Safety Precautions and Regulatory Information 89 Appendix E TalkSwitch One Year Warranty 1 2 0 2 0000022 e eee 93 Appendix F Return Policy ee 97 Appendix G TalkSwitch and Power Interruptions 00004 99 Glossaiy marsarier OO Ree Mew ADEE LB OF aued 452 OS POLE 101 index i aurei Ss GR a Ar ee hE a A ote Tes A a 109 Installing TalkSwitch 1 1 What s included with TalkSwitch The TalkSwitch products come shipped with the following items 1 The TalkSwitch Unit 2 AC Power Adapter Warning never use any other Power Adapter
63. ial tone to toggle on or off music through the PA port Useful for office background music Direct dial from dial tone to pick up a call ringing at another extension before the Auto Attendant answers the call Direct dial J at a Local Extension DTMF descriptions dialed at the Auto Attendant message Digit dialed 0 111 114 118 211 218 300 309 6 7 xxx 81 88 9 80 3111 118 3211 218 3410 419 363111 118 3 9211 218 363410 419 Function performed User Defined Mapped to an Extension Ring Group Auto Attendant Voice mailbox Announcement or perform no action Dials Local Extensions For the TalkSwitch 48 models the extensions are 111 118 Dials Remote Extensions associated with an external phone number Functionality similar to a Local Extension Dials Extension Ring Groups 10 in total for the entire system Mapped to Local Extensions s with specific fall through options User Defined Mapped to an Extension Ring Group Auto Attendant Voice mailbox Announcement or Perform no action User Defined Mapped to an Extension Ring Group Auto Attendant Voice mailbox Announcement or Perform no action Enters Call Back configuration PBX Transfer A flash hook transfer with disconnect after dialed Access to line Hunt Groups for Call Bridge Password protected at the Auto Attendant Call Bridge using Same Line Connect Requires 3 Way Calling Con
64. ine Same Line Connect You can also use this service as an option for bridging calls to external numbers when calling into TalkSwitch from the outside See Appendix B for a definition of 3 Way Calling Conference and Centrex Call Waiting Enable this option if you have Call Waiting service on the current line Any other Flash activated service Enable this option if you use any other service that requires the use of a flash or link key other than 3 Way Calling Conference Transfer or Call Waiting Caller ID Enable this option if the current line provides Caller ID information service provided by your local telephone company TalkSwitch will pass on the Caller ID information to selected extensions Also TalkSwitch can use the time information provided by Caller ID to update TalkSwitch s internal clock see section 2 3 4 3 Telephone Company Voicemail Enable this option if you are subscribed to a Telephone Company Voicemail service If this service is enabled on a specific line calls can be routed to this voicemail service Hunt Rollover Enable this option if the current line is associated with a Line Hunt or Line Rollover service from the Telephone Company You cannot use the Auto Callback feature on that particular line if you have Hunt or Rollover enabled In general any lines that belong to a Hunt Rollover group should be configured to handle calls the same way 2 0 Configuring Talkswitch 15 aa In the Calibrat
65. io Sirdar manapa Long an edern Gelephore impi Tagg bach Pe rmai Aa T Bri i Samed Hym are calorie ath the Sup Fick up an estermon harxhet ancl dal 10 ener oonweared reeds Hieguied ener tha Adrenainator Pace Dia thee H LLJ TF oe i I7 pay J 0 see i 0 se 3 0 t 5 0 t 0 O eee O ee Toiy ines ued bedai Aner Gmn Hel Tatal tra zra by Hocama Oren 49 oe Taal ire ini Drain A aL Fisirech Dade C E E 30 Talkswitch User Manual 2 3 2 3 Telephone Lines This section deals with how TalkSwitch will handle incoming calls based on the incoming line and ring cadence distinctive ring numbers Dr are reece cal derg wed Eee a U Peg rimera onde jo dais items t padi Timba be bng eri an eg cal Dee re hor isch Bier ard ners P Di hii Cad iiig E piera in mka rii eso ih has ak rakh ral bralke rai amn as Fore r lhe eg ee rg ee dees dur rg ie oral bhale Ia coed be seibeyaen arp gt Be ie uis hobl en fae 1 b key mhie bese beg Ho lee sie ager pees a m re ees Bagh ie e y handel parany om Da ha ooa y Ep eka al he Local Beker ee et bore be gy eee a ee rart First select a line to configure then the appropriate mode you want TalkSwitch to use these settings Play Auto Attendant If you wish to have the Auto Attendant answer calls to give callers options select the appropriate Auto Attendant and number of rings before the Auto Attendant answers The caller will always hear one more rin
66. ion section After you have configured the lines it is recommended that you calibrate the lines Completing this procedure optimizes your telephone line volume levels for the Call Bridge and Call Forwarding with Remote Extensions features Note Only Lines that are detected are able to be calibrated 2 3 1 2 Line Hunt Groups There are a total of 9 Line Hunt Groups for controlling outgoing call line selections These Line Hunt Groups are used by the Local Extensions Remote Extensions and when using the Call Bridge feature Each Hunt Group can support several line choices and will attempt to grab an available line in the order that they are listed Lines to hunt for that Hunt group TALRIWTCH Bows OE CORP KMS ATHOM T _ _ n d ae ee et oe ee ee ee iph et ne haki el LIPA bpp ri png The default setup Hunt Group 9 Hunt Group 81 Hunt Group 82 Hunt Group 83 Hunt Group 84 EEHEEHE mer Lis Hat Giap ikha Hd ah Te Line hha Dep Loreen grab Lin a here ma ral ibs Aen pr serap mil ar sa dha a l ll eho Does a al ea upd n bres ney Sto e papia kee selects any available line selects Line 1 selects Line 2 selects Line 3 for the TalkSwitch 48 LS only selects Line 4 for the TalkSwitch 48 LS only ee 16 Talkswitch User Manual First select a Line Hunt Group then name the group s if desired Under Set Line Hunt Group select the lines you wish to add to the Hunt Group from the left column
67. is CLASS B Digital apparatus meets all requirements of the Canadian interference causing equipment regulations gt Changes or modifications not expressly approved by Centrepoint Technologies could void the user s authority to operate the equipment ee 90 Talkswitch User Manual FCC Part 68 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee that the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal me
68. ish to configure Local Extensions are by default activated with the associated Voice mailbox Voice mailboxes for each Local Extension can be de activated in the Voicemail section in the System Information folder If desired name the extension in the Extension name space Whatever name is entered will appear on the Caller ID of another Local Extension during an intercom call Direct Line Access Direct line access allows you to configure the extension to access a specific Hunt Group automatically for outbound calls when the extension goes off hook For example you may have a computer modem connected to this extension and you may want to always restrict the usage of that modem to a specific line In this case you would select Direct line access and choose the appropriate Hunt Group This feature is also useful if you want to avoid dialing any digits for accessing a line es 18 Talkswitch User Manual Hunt Group Access This is used if you want to permit or restrict specific Hunt Group access to the extension Click the button and simply organize the appropriate Line Hunt Groups that are permitted for this extension All extensions are defaulted to have no restrictions Warning When using Direct Line Access telephone company line dialtone is first available when picking up the handset The following features are only available from TalkSwitch internal dialtone Intercom Calling Hold Retrieve Line Hunt Groups Voice
69. issions for digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications The FCC Statement is located in Appendix D Safety Precautions and Regulatory Information Warranty Service To be eligible to obtain warranty service you must first complete and send or fax the Warranty Registration Card to Centrepoint Technologies If you fail to do so Centrepoint Technologies will not be able to provide you with any kind of warranty service The Warranty Registration Card is included with this manual To obtain warranty service products must be sent to a service facility designated by Centrepoint Technologies The original end user purchaser shall pay all shipping charges duties and taxes for products sent to Centrepoint Technologies for warranty service Centrepoint Technologies shall pay for return of the product to the end user purchaser a 94 Talkswitch User Manual To obtain Warranty service 1 Obtain a Warranty Retum Authorization WRA number You can obtain this number by contacting the Technical Support department at Centrepoint Technologies 613 725 2980 Please have your model and serial number available when you call 2 Include a copy of your proof of purchase and a written explanation of the problem this will enable us to expedite your repair 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the WRA numb
70. it Once the caller is parked you can retrieve the caller at another extension by pressing 3 J and the appropriate Park Orbit If you have the External Paging option enabled on TalkSwitch you may choose to announce over the PA system by pressing J0 that there is a call parked in a specific Park Orbit for a co worker For example Bob please pick up 501 which tells Bob that he can retrieve the parked call from any extension by getting dial tone and pressing 3 9501 The caller will now be connected to Bob at that extension 3 2 6 Call Queue Queueing and retrieving callers Call Queue is a useful feature for placing multiple callers on hold at your extension It is similar to the telephone company feature Call Waiting Call Queue is enabled in the Call Cascade section for Local Extensions and Extension Ring Groups Callers will get queued at your extension if you set the first level in the Busy at extension Call Cascade to queue caller If an extension is chosen at the Auto Attendant or the caller is transferred from another extension and the extension is currently busy and has queue caller set for the Busy at extension Call Cascade the caller will hear one of the following prompts be 56 Talkswitch User Manual If the call came from the Auto Attendant and the extension has a voice mailbox The extension you have reached is currently busy If you wish to continue holding please remain on t
71. k volume control Adjust the volume to a comfortable level without distortion If you hear clipping or distortion at any volume level it may be that your Auto Attendant recording level was set too high when you recorded your Auto Attendant Flay Auts Alterdant Herrar 2 0 Configuring Talkswitch 29 i Record Instructions AoC ORD AUTO ATTOHOANT Selecting this button displays a Ireiructora ko racord tho Auto Attendant dialog box showing the poi ie ear instructions on how to record and Pick up anesterdon kandist and dal Bia playback an Auto Attendant using aray Lente ge aa a telephone There is also a record tun volume control Adjust the volume Plat allt alr ty to a comfortable level without i foe F distortion If you hear clipping or distortion at any volume level it may be that your Auto Attendant recording level was set too high when you recorded your Auto Attendant Erase Instructions Selecting this button displays a dialog box showing the instructions on how to erase an Auto Attendant using a telephone Itis a good idea to erase any unused Auto Attendants since they share the same memory as voicemail View Auto Attendant Memory Usage Selecting this button displays the amount of time used by all the Auto Attendants This feature helps you keep track of memory usage as you may have unused Auto Attendant messages that can be deleted to free up more memory ERAGE AUTO ATTEHOANT MEnRAGE El Iraina by etma ihi d
72. lling service provided by local telephone companies Analog All sound actually begins in the form of sine waves and must be in this form to be heard by the human ear Analog devices phones answering machines etc transmit and receive sound in the form of sine waves The telephone lines in your home are also designed to carry analog signals sine waves TalkSwitch is an analog device and will work with any other analog device or telephone Auto Attendant Message TalkSwitch s electronic attendant A self recorded message that greets and directs callers to select an extension number based on information provided in the message Glossary 101 ER BPS Bits Per Second A measure of how fast a modem can transmit and receive data The TalkSwitch modem can transmit and receive data at a rate of up to 56 000 bps Call Back ATalkSwitch feature which once activated instructs TalkSwitch to call you back at a preset Out of Office telephone number You can then access TalkSwitch s Call Bridge feature TalkSwitch offers two ways to activate Call Back Prompted and Auto Call Bridge ATalkSwitch feature which bridges together calls from two different remote locations Call Bridge allows you to place long distance calls from your office telephone lines even when you are out of the office Call Forward ATalkSwitch feature which forwards calls to one of 10 or more Remote Extensions Caller ID A service provided by telepho
73. ltone before dialing the actual long distance phone number In essence this saves you the hassle of having to always enter the same prefix every time you want to set up an Auto Call Back phone number Use Password on Call Back This option is designed to give you security and to restrict who can use this particular Call Back number Simply fill in a 4 to 8 digit password for the Call Back When TalkSwitch calls you back you will be prompted to input the password to accept Call Back to access Call Bridge or any TalkSwitch extension Use Announced Message This option is recommended if the number TalkSwitch will be calling back corresponds to a hotel or a location where somebody else will be answering the call The Announced Message option allows you to record a message that will be played when the call is initially answered during a Call Back For example you may want to say Please transfer this call to Bob in room 307 When the hotel receptionist gets the Call Back and hears this message they will know to transfer the call to your room The Announced Message can be recorded using an extension handset or remotely when you access Call Back from the Auto Attendant The Record message button gives the instructions to record the message They are as follows Pick up a telephone handset connected to the TalkSwitch and use the following keypad commands to record the specific Auto Call Back Announced Message 1 Press Fj to enter command mode
74. m either a telephone line or PBX system A single line telephone cable can be plugged into this jack and will become a usable TalkSwitch Line Telephone Keypad The collection of push buttons on a touchtone telephone Telephone Wall Jack Awall outlet for a standard telephone jack Terminal Adapter Adevice that allows analog devices to be used on ISDN digital lines Terminal Adapters are somewhat similar to modems Glossary 107 Si Touchtone telephone Apush button telephone which emits distinctive DTMF tones as different but tons on the keypad are pressed Two Line Telephone Atelephone which allows you to make and receive calls on two separate telephone lines TX RX An acronym for transmit and receive USB Short for Universal Serial Bus the USB connection supports more bandwidth than a serial or parallel connection Virtual Extension Atelephone or other communications device not physically connected to TalkSwitch as an extension but which provides the same functionality In general the term virtual distinguishes something that is merely conceptual from something that has physical reality TalkSwitch s Remote Extensions are virtual extensions Voicemail Call Answer Aservice provided by TalkSwitch or telephone companies which gives callers the opportunity to leave a message when your extension or telephone line is busy or unanswered Index Pound Sign 101 Star Asterisk Sign 101 3 W
75. mail Retrieval Access Call Pick Up P A Access Parked Call Retrieval Do Not Disturb functions and entering Command Mode To obtain internal dialtone from an extension which has Direct Line Access enabled dial flash 4 2 3 1 5 Remote Extensions With TalkSwitch s Remote Extensions you can have calls forwarded directly from your home office to any phone number you choose Your cell phone pager or any out of office number becomes a Remote Extension of your office system You can have calls forwarded directly or screen callers If you are unavailable or choose not to accept calls they can be transferred back to your office e g to voicemail or another extension or forwarded to another out of office telephone number e g to a business partner s cell phone depending upon the Cascade configuration TALENAT OH AovadOCE CORP ATHOM f rim hme Ener ee F deraa m s Reem rml e ae d an lem be iad har rror ah ts eld Fa earr i par ri Pt ee ners 1 BA lal ab pa di SA TEH igi paa zel phang lec Baer pes pen shi nei DRA T ae p Henri piera ramin Erpa mne ue a pemg ia Jera a ba eD paa in ibe daing viene Por maaca to drila Cal a aing ha ha rarte bien he acer a eoad enie ELTA IH 2 0 Configuring Talkswitch 9 E TalkSwitch assigns a Remote Extension number to each call forwarding telephone number Calls can then be forwarded by the Auto Attendant or transferred by someone in your office simply by dialing the Remote Extension number T
76. may be that the number of rings after which the Auto Attendant is set to answer Calls is set too low More specifically check to see if the Auto Attendant is set to answer calls before the extensions are set to begin ringing in the extensions to ring on incoming call section Appendices 75 Wi Problem The Auto Attendant is transferring calls to the wrong extension Verify which extension jacks your devices phones faxes are attached to Problem The Auto Attendant answers calls but does not transfer them to the extensions Make sure your extensions are plugged into the extension jacks on the back panel of TalkSwitch instead of your telephone wall jacks Music on Hold Problem Callers hear music and ringing when the Auto Attendant transfers their call to an extension You have an audio device plugged into TalkSwitch but have not enabled tumed on the Music on Hold feature found on the Auto Attendant tab in the Inbound Calls folder Problem Callers hear music and a beeping sound when put on hold at an extension You have an audio device plugged into TalkSwitch but have not enabled tumed on the Music on Hold feature found on the Auto Attendant tab in the Inbound Calls folder Problem Callers hear a Please Hold message and then total silence when the Auto Attendant transfers their call to an extension You have enabled turned on the Music on Hold feature but have not attached an audio device
77. n Note as well that the last line in the Cascade sequence only allows the choice of an end of call option This is done so the chance of a caller being looped within the system is removed Adding selections to a Call Cascade that are not yet configured If while configuring the Cascade sequence you require a Local Extension Remote Extension Ring Group Voice mailbox or Announcement that has not been activated as yet i e not displayed in the extension number drop down list you can easily add the required selection by choosing new If chosen a screen will appear depending upon which type is chosen Simply fill in the required information to add the new option to the selectable list The information given in the Add new screens will be reflected within their respective sections For example if you add a new Remote Extension let s say 211 when you go to the Remote Extensions section you will see that extension 211 has the information previously filled in the Add new Remote Extension screen You will also note that not all the information displayed in the extension tabs are available in the Add new screens This is because only the information that effects the original extension s Call Cascade functionality is offered x 34 Talkswitch User Manual 2 3 2 5 Remote Extensions This section allows you to configure the incoming Call Cascade options for the Remote Extensions The Call Cascade ro
78. n Taiaha a caie om ots vices ma pio ha ice oa haid haa dal rd ha eect EEA maban car be ceed al E E Fib a k ane ce ar ie aed bee ging ice cha Ea E Pe Via a Record Mailbox Greeting Recon MAILED GREETE Selecting this button brings up a dialog screen which displays instructions for nance recording mailbox greetings or Sup i announcements Simply follow the Pk upam tetension handset arad cist instructions By default all mailboxes ee will use the standard greeting until you Shep record a personal greeting Beet gb ene a oboe View Mailbox Data Pressing this button brings up a dialog screen which displays memory usage of the internal voice mailboxes including greeting time message time and number of messages kz E E iii E I a1 Arr EAT Toda tma umd by ocara m Sur Toad tired tet b Saa p A rahani Din Deo Tostra earn Z Hote Torresa cerned raca da Mima rete kran g Local E stereaort horahia Reset Mailbox Password Selecting this button brings up a dialog screen which allows you to reset the password for any mailbox This may be useful if someone has forgotten their password or someone has left the company If you want to reset a voice mailbox completely use the Voicemail manager located under the Utilities menu zx 24 Talkswitch User Manual 2 3 1 8 Music on hold If you wish to have callers listen to music or advertising while they are on hold you will need to enable
79. n gives the instructions to record the message They are as follows Pick up a telephone handset connected to the TalkSwitch and use the following keypad commands to record the Prompted Call Back Announced Message 1 Press 3 to enter command mode If required enter the password 2 Next enter the appropriate command as listed below After each command press to confirm the entry To record message 65 To playback message 75 2 0 Configuring Talkswitch 43 A Allow Call Bridge To allow Call Bridge after a Call Back has been accepted check the Allow Call Bridge box You may also restrict the Hunt Group access using Call Bridge from this Call Back by choosing the Hunt Group Access button The call back number shown will always be the last number TalkSwitch dialed in the last Prompted Call Back session When entering a Call Back phone number using a telephone you can enter special characters using a special prefix The default prefix is the EJ key To enter a E in a dialing string you will need to dial EBE for a 2 second pause dial EJO and for a EJ dial EJEI When you have completed the entire dial string you need to dial E22 2 3 3 3 Call Bridge TALEO Aono CORP RMS ATHOH R Horr her sanal puramb me umd aip sen lal Boke r Lord cobs nd Lad Elks Ti d Tanais E darei E acima Calne Edeii Aig Gii Talin heen a H liee me bia l ett m arh minel ly parem k a bom ardi
80. n voice mode the modem acts like a regular telephone Modems that support a voice data switch have a built in loudspeaker and microphone for voice communication Modes ATalkSwitch feature which allows you to store two distinct incoming call handling configurations Mode 1 Mode 2 Mode 3 and Mode 4 Monitor TalkSwitch Monitor A feature included with the Software Configuration package The Monitor provides a graphical representation of telephone traffic as it flows through the TalkSwitch system Msec Millisecond One thousandth of a second or one thousand microseconds Network AGroup of two or more computer systems linked together PBX Private Branch Exchange A PBX is a private telephone network used within an Enterprise Access to telephone lines and services are controlled by the PBX A PBX allows many users extensions to share a smaller number of telephone lines and have access to additional call handling benefits call hold intercom calling etc TalkSwitch is a mini or micro PBX Glossary 105 E Phone Load See Ringing Equivalency Prompt Recorded instructions delivered by voice processing units TalkSwitch provides prompts for you when using such features as Call Back Call Bridge and Selective Call Forward Prompts are also provided when configuring TalkSwitch using a telephone Keypad and for callers being put on hold Registered Jacks Telephone and data plugs registered with the
81. nds to last 5 seconds of message Dial 11 Replays message Dial 6 Forward the message Dial 7 Delete message Dial 9 Save message Change greeting options This section allows you to record a new personal voicemail greeting The default greeting is The extension you have reached is unavailable at this time Please leave a message after the tone Change personal options This section allows you to change your current password and turn auto date and time stamp on or off If you turn auto date and time stamp on this information will be played following each message 3 6 Music on Hold If you ENABLE Music on Hold and have an audio device plugged into the back of TalkSwitch 1 When callers are put on hold at an extension callers will hear your music instead of TalkSwitch s default on hold beeping tone 2 When the Auto Attendant answers a call and transfers the caller to an extension the caller will hear a pre recorded message saying please hold and then hear your music If you ENABLE Music on Hold and do not have an audio device plugged into the back of TalkSwitch 1 When callers are put on hold at an extension TalkSwitch will not play its default on hold beeping tone The caller will hear silence 2 When the Auto Attendant answers a call and transfers the caller to an extension the caller will hear a pre recorded message saying please hold and then hear silence If you DO NOT ENABLE Music on Hold and have an audio device pl
82. ne companies which transmits information about incoming calls callers name and telephone number The Caller ID information is transmitted between the first and second ring Call Waiting A service provided by telephone companies which allows you to accept a second incoming call on a telephone line that is already in use Call Waiting Allows you to toggle from one caller to the other Central Office Your local telephone company or public exchange network Centrex Plexar Central Office Exchange Service A type of PBX service offered by the telephone company on a pay per service basis All call switching occurs at a local telephone station instead of a company s premises CNG A chirping tone emitted by fax modems and most fax machines to initiate contact with another fax machine modem CO Central Office COM Port Communications Port Intemal virtual pathways used to transmit data to and from a PC s exterior Serial Port and software running on the PC The majori ty of PCs have four Com Ports COM1 COM2 COM3 and COM4 Most software programs gain access to the Com Ports via system interrupts IRQs and only two IRQs are reserved for the four ports If you have two devices using Com Ports that share an IRQ you cannot use the devices simultaneously Typically COM1 and COM3 use IRQ4 while COM2 and COM4 use IRQ3 Communications Software Software that makes it possible to send and receive data over tel
83. not have to use or record all 9 Auto Attendants The Auto Attendants can be recorded from any Local Extension or remotely using touch tone commands TALE ITOH OTAHDECD CAFFER ATFIH x j i ht he daio heer peices the fleeing eer afar a i HELE l lie papar ol Bar ang ade Bia peri oes od ea eee bor nda b raati i hg da pam i hea Eley pre bg al a ob kapa dm memar saue ett m oa prei bowisi ee ed aia 2 wrar rons enpa Ro ee mya epa ky LL preety saeco r pah ay 01 6 ed rates of ioral rira Recording Auto Attendant messages using touch tone commands Pick up any Local Extension or dial into TalkSwitch and at the Auto Attendant enter command mode by pressing 73 If you have the Administrator password enabled you need to enter this password Next begin entering any of the following touch tone commands these instructions are also available by pressing the Record Auto Attendant button on the Auto Attendant tab After entering a command you will need to press 3 to confirm the entry before entering another command or exiting command mode To exit command mode press amp 3 or hang up 2 0 Configuring Talkswitch 27 m Auto Attendant Record message Playback message _ Erase message 41 51 041 2 42 52 042 3 43 53 043 4 44 54 044 5 45 55 045 6 46 56 046 7 47 57 047 8 48 58 048 9 49 59 049 Example Recording and playing back Auto Attendant 1 Press 7 to enter command mode then dial 4
84. nt Technologies 5 Ship the product prepaid to Centrepoint Technologies 1545 Carling Ave Suite 510 Ottawa Ontario K1Z 8P9 Canada If the product is being shipped from outside of Canada the following statement must be included on the package Canadian Goods Being Returned to Canada gt Important The Centrepoint Technologies Return Policy applies only for products purchased directly from Centrepoint Technologies The Return Policy for products purchased from an authorized Centrepoint Technologies dealer is determined by the dealer the retail outlet where the product was purchased Please contact your retailer for information regarding their return policy do not return the product directly to Centrepoint Technologies Appendices 97 aa Appendix G TalkSwitch and Power Interruptions TalkSwitch settings and configurations In the event of a power failure your TalkSwitch settings and configurations will not be lost TalkSwitch s feature settings configuration are stored in an EEPROM An EEPROM is a form of non volatile memory Non volatile memory means that your feature settings configurations remain in TalkSwitch s memory despite interruptions in TalkSwitch s power supply Calling Features In the event of a power failure no TalkSwitch features or capabilities will be available other than Local Extension 114 can make or receive calls on Line 1 In the event of a power return all TalkS
85. on jacks You can connect any analog device to TalkSwitch s extension jacks Multiple devices can be connected to each extension jack by chaining them together or using a line splitter In total TalkSwitch is capable of managing a total of 20 electronic ringing devices in addition to its internal modem without overpowering the telephone lines Use TalkSwitch s extension jacks to connect your e Analog Telephones single or multi lined corded or cordless Fax Machine e Answering Machine e Internal or External PC Modem To Attach a Sngle Line Corded or Cordless Telephone and or a Fax Machine Connect your single line analog telephone or fax machines to one of TalkSwitch s extension jacks E1 to E4 for the TalkSwitch 24 and E1 to E8 for the TalkSwitch 48LS just as you would if you were plugging them into a standard telephone wall jack To Attach a Two line Analog Telephone Option 1 Use it as one TalkSwitch extension Disregard the telephone s Line 2 jack plug in Connect the telephone s Line 1 plug in to any one of TalkSwitch s extension jacks You will still be able to access both telephone lines in the same manner as if you were using a single line telephone attached to TalkSwitch Option 2 Use it as two TalkSwitch extensions You could use your two line telephone as two separate TalkSwitch extensions Connect the telephone s Line 1 and Line 2 plug ins to two separate extension jacks Most two line phones have
86. on or voice mailbox If you want to transfer the caller simply key in the Transfer Prefix 3 J then after you hear 2 beeps enter the extension or voice mailbox number then hang up You cannot announce a caller to the transferred extension but if you do stay on the line you will be in a conference call state You can hang up at any time If you transfer a call from a parallel connected phone and then hang up the extension will ring the number of times selected for that extension If the extension is not answered within the specified number of rings the call will be handled according to that extension s Call Cascade actions You have the ability to change the Transfer Prefix to EJ EJ instead of EJE You may need to change the prefix if the default prefix conflicts with another device or service To change the Transfer Prefix open the configuration software and change the setting in the Manual Transfer tab under Options 3 2 9 External modem telephone line access If your external modem has been attached to TalkSwitch as an extension you can configure it to access your telephone lines in one of two ways 1 Direct Line Access You can give the extension to which your modem is attached Direct Access to one of your telephone lines i e you don t have to dial 9 or any other Hunt Group to access an outside line This can be a useful option if you have decided not to use a telephone on the same exten sion as
87. on that causes a specific command to be executed Typically shortcut keys combine the Ctrl or Alt keys with some other keys In Windows environments for example Ctrl C is used as the shortcut key to copy On PCs the function keys are also often used as shortcut keys S sec Samples per second Serial Port Serial Ports are physical plug ins They allow two devices to exchange information or data A Serial Cable is used to connect the two Serial Ports together SOHO Acronym for Small Office Home Office It s a burgeoning market comprised of solo professionals part time work at homes telecommuters and small businesses be 106 Talkswitch User Manual TAPI Abbreviation of Telephony Application Programming Interface TAPI intro duced in 1993 as the result of joint development by Microsoft and Intel is a standard for applications connecting a PC running Windows to telephone services TAPI defines standards for simple call control and for manipulating call content TalkSwitch s modem is TAPI compliant Telephony The science of translating sound into electrical signals transmitting them and then converting them back to sound that is the science of telephones The term is used frequently to refer to computer hardware and software that performs functions traditionally performed by telephone equipment Tel Lines 1 2 3 or 4 Ajack or plug in on the back panel of TalkSwitch which can accept a RJ 11 plug fro
88. one of your extension numbers Local Remote or Ring Group This option allows you to use Call Back to contact someone in your office check your voicemail etc ee 62 Talkswitch User Manual C End the Call Bridge Session Simply Hang up This will end your Call Bridge session and disconnect you from TalkSwitch If you want to guarantee that TalkSwitch disconnects at the end of a Call Bridge session dial E2 E3 then hang up If you changed the Special Prefix to EJ instead of E you will need to dial ED to make another call and dial EXE to return to the Auto Attendant To enter command mode you will still need to enter Ed The Call Bridge telephone number dialed can be any telephone number local long distance toll free 800 and 888 or international Simply enter the telephone number as you would if you were sitting in your office For long distance calls do not forget to include the 1 country code and area code if applicable 3 4 2 Using Call Back The Call Back feature allows you to initiate TalkSwitch to call you at a specified telephone number This gives you access to any of the following e Call Bridge Local Extensions Remote Extensions and Extension Ring Groups Voicemail retrieval Configuration settings Using Call Back involves 3 easy steps 1 You call your TalkSwitch telephone number to activate Call Back 2 You answer and accept the Call Back TalkSwitch calls you back within 30 second
89. other than the one provided with the TalkSwitch 3 9 pin Serial Cable 4 6 RJ 11 Telephone Cable 2 5 Software CD This contains the configuration software that you can use to setup and configure TalkSwitch 6 User Manual If any of these items are missing please contact Centrepoint Technologies Customer Support at 613 725 2980 or e mail help talkswitch com 1 0 Installing Talkswitch 1 E 1 2 Front Panel Descriptions TalkSwitch s front panel consists of a power button Power and 5 LED lights that do more than let you know TalkSwitch is plugged in and turned on What do the LED lights tell you LED light Line 1 Line 2 Power Data Line 3 Line 4 State On Solid Pulsing Slowly Flickering On Solid Pulsing Slowly Flickering On Solid Flickering On Solid Pulsing Slowly Flickering On Solid Pulsing Slowly Flickering Description Line 1 is currently in use The Line 1 caller is on hold Line 1 is ringing Line 2 is currently in use The Line 2 caller is on hold Line 2 is ringing TalkSwitch is powered on The PC connected via serial or USB port to TalkSwitch is either sending or retrieving information from TalkSwitch Line 3 is currently in use The Line 3 caller is on hold Line 3 is ringing Line 4 is currently in use The Line 4 caller is on hold Line 4 is ringing E 2 Talkswitch User Manual 1 3 Back Panel Descriptions What to plug in and where for
90. phone extensions Check your settings in the Call Handling tab in the Software Configuration The problem may be that your fax machine answering machine extension is set to answer calls at the same time as your telephone extensions To fix this problem click the Adjust sequence button and set the slider bars for your telephone extensions so that they will ring a few times before your fax answering machine begins ringing Appendices 77 E Problem Incoming faxes are not automatically detected and routed to the fax machine On the Auto Attendant tab of the configuration software check to ensure that you have chosen the appropriate extension for the field labeled if a fax call is detected Notall fax machines emit a CNG tone that TalkSwitch can detect and route Therefore it is wise to consider incorporating an additional method of fax routing This may include the use of a distinctive ring number or giving the caller the option to select the fax extension On average fax machines modems will time out or disconnect after 20 seconds if they have not connected with another fax machine modem If you are using the User does not make a selection option to route incoming faxes the fax call may time out before it reaches your fax extension If your Auto Attendant is lengthy you may want to shorten it or use another fax routing option The level of the Auto Attendant is too loud and as a result is
91. phono connector The PA jack can be connected to a PA System for external paging or to an amplification system to screen voicemail or to use as a line simulator The PA jack requires a 1 8 3 5mm phono connector 1 4 4 Connecting TalkSwitch to a PC There are two ways to connect TalkSwitch directly to your PC for configuration Serial and USB Serial Use the provided serial cable RS232 to connect TalkSwitch to an open COM port on your PC USB Use a USB cable to connect TalkSwitch to an available USB port on your PC or USB hub By default TalkSwitch is set to Serial connection To activate USB connection dial EJ to enter command mode if you have an Administrator password enabled enter the password Dial 91 then J to complete the command To return to Serial connection enter command mode then dial 9073 1 0 Installing Talkswitch E Conficurin EK The following chapter describes how to configure TalkSwitch with the configuration software and in some cases the corresponding touch tone commands for configuration using a telephone It also includes tips on selecting the configuration option s best suited to your needs 2 1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive The Install program will automatically launch Double click the Install icon and follow the instructions on the screen Configuration software system requirements PC running Windows 95 98 12 M
92. port Department 1545 Carling Ae Suite 510 Ottawa Ontario Canada K1Z 8P9 Troubleshooting This section of the manual is designed to help you quickly resolve problems that can be experienced by new TalkSwitch users The problems and their corresponding solutions are organized in the following manner 1 Problems that can occur when installing the Configuration software 2 Problems that can occur during Configuration 3 Problems that can occur while using TalkSwitch s features Before examining the Problems review these common installation checks first Appendices 73 eal The first things you should check 1 Check that your telephone cables are connected to a wall jack at one end and TalkSwitch at the other Ensure the devices you are using as TalkSwitch extensions phones faxes etc are plugged into the extension jacks located on the back panel of TalkSwitch Do not plug your extensions directly into a wall jack 2 Check the Serial cable or USB connection between TalkSwitch and your PC 3 Ensure that TalkSwitch s power adapter is plugged into a working power outlet and that TalkSwitch is turned on Please make sure that you are using the power adapter that was provided with TalkSwitch This is a unique adapter and it cannot be substituted with any other adapter If your adapter appears to be defective please contact Centrepoint Technologies to order the proper replacement adapter Problems that may occur durin
93. program A driver acts like a translator between the device and programs that use the device DSP Digital Signal Processing Refers to manipulating analog information such as sound or video that has been converted into a digital form DTMF Dual Tone Multi Frequency The system used by touchtone telephones DTMF assigns a specific frequency or tone to each key so that it can easily be identified by a microprocessor EEPROM TalkSwitch s feature settings configuration are stored in EEPROM which is a form of non volatile memory This means that the feature settings configurations remain in TalkSwitch s memory despite interruptions in TalkSwitch s power supply Extended AT Commands An extension of the standard AT Command Set that is specific to TalkSwitch modems The extended command is indicated by an eg ATITS Extension Local Alocal Extension is any telephone or analog device answering machine fax etc that is plugged into one of the Extensions jacks located on the back panel of your TalkSwitch Extension Remote Acall forwarding number that can be any telephone number in any location FCC Federal Communications Commission The FCC is the United States federal regulatory agency responsible for the regulation of interstate and intemational communications by radio television wire satellite and cable Glossary 103 W Firmware Firmware is a combination of software and hardware Mo
94. r It is important to remember that all the Call Back settings must be pre configured before using Auto Call Back Please be sure that the Auto Attendant for the line using Call Back does not answer before 4 rings Accepting the Call Back There are two ways to accept a Call Back from TalkSwitch 1 Call Back is normally accepted by simply answering the call and pressing fj then entering your password This option is used when you have a direct line in at your Call Back telephone number 2 The Use Announced message option allows the Call Back from TalkSwitch to reach you even when you are staying at a hotel or are in an office where calls are intercepted by a receptionist or switchboard operator When the Call Back is answered TalkSwitch will begin playing your pre recorded message e g Please forward this call to Jane Doe in room 312 The message will be played repeatedly for 2 minutes When the call is forwarded to you press Fj then enter your password on the telephone keypad to accept the Call Back If the Call Back is not accepted within the initial 2 minute period TalkSwitch will disconnect the Call Back After you accept the call you will hear the Auto Attendant and you can now make your selection to check your voicemail ring an extension use Call Bridge or enter command mode x 64 Talkswitch User Manual 3 5 Using the Internal Voicemail System 3 5 1 Activating Voice mailboxes A Voice mailbox is
95. r both the Remote Extensions and Extension Ring Groups Se 46 Talkswitch User Manual Transferring from a Home phone You can transfer a call from a phone connected in parallel to one of the incoming TalkSwitch lines Home phone to a Local or Remote Extension Extension Ring Group an Announcement or a Voice mailbox This section allows you to choose which transfer prefix you would like to use to perform the action The transfer prefix wakes up TalkSwitch and can be considered the equivalent of the Flash or Link action at a Local Extension By default the prefix is 00 Example Let s say you receive a call on a phone in your home that is not an extension of TalkSwitch and you want to transfer the caller to Remote Extension 215 You would then dial 3 3 wait for the double beep then dial 215 and hang up TalkSwitch will now handle the call 2 3 4 3 Miscellaneous TALE RST CH DTAHDE CORP Ks ATEOH EI eter Seton Help aS a saad Tiir hdd barre Trend bueno ae Sp Hetoretertbated w Or Ta a ae a al el iag abe Da ba send a Sauer pepe em Hy hay TaN erh eng etary Daing Call Dect Ta ie aes Ga apal ed iling iai ha He ramen ad ingibs ee o O Me air red hy gt cake tha katy Takai Lakik is Fee peny aiem yee Hag h B being eed sih rete PE Toter ar ope a irg re he Hy F Toii ug come Reed BE h ha hip Tak Bei bii ee abii ia ba i Meat ion aai Pika i a LE F ierra benii ra by by TEPA care apa Heal irg
96. re precisely it is software programs or data that has been written onto hardware micro chips Micro chips ROMs PROMs and EPROMs that have data or programs recorded on them are called firmware Flash button A button on your telephone Pressing the Hash button has the same effect as press ing the Link button or depressing and releasing the hang up switch hook on a telephone All of these actions will send a signal to TalkSwitch to put calls on or off hold Flash EPROM TalkSwitch s firmware program the programming code that operates TalkSwitch is located on a Hash EPROM chip This means that the code operating TalkSwitch can be erased and reprogrammed upgraded without replacing the chip that contains the code Home phone A Home phone is any telephone using the same telephone line as one of TalkSwitch s Lines but is not plugged directly into the back of TalkSwitch as an extension Icon Asmall picture that represents a program action or feature in the Configuration Software When you click on an icon that program action or feature is activated Auto Call Back Allows you to activate Call Back by dialing one of TalkSwitch s telephone numbers letting the call ring at least once and then hanging up Intercom A dedicated voice service within a specified user environment TalkSwitch offers intercom capabilities between its Local Extensions Interface Something that connects two separate entities A us
97. reen all voicemail messages being left on TalkSwitch you can connect a speaker to the PA output and select Play Voicemail prompts and recordings through PA When a caller goes to voicemail you will hear your greeting and the caller leaving a message If you wish to interrupt and speak to the caller dial 3 9 from any Local Extension 2 0 Configuring Talkswitch 49 aa 2 3 4 4 Troubleshooting The following controls should not be changed unless you are familiar with the effect they will have on TalkSwitch s operation If your system does not appear to be functioning properly please contact Centrepoint Technologies for assistance 1 Snipe mailer ah gha Merrie her af decreed cla roo r E e e ba keer eat T i Beep Ca ery Tak radek be fre eld aier p ra Taranis Maat argie i E haalean taliar taa aala ikm tr Parem Di a n Hema Trai Diii ina biis ee briser r Arhar is apg Var Cairan CE i E Taia airg mt ia Bich irh a ee di ana re F H m eet bo Be ed gore hah howd rd cla irg oy bts ay eaa L a me ore Pee Dinbi oe Wim it iat Diente de ma siendi red hee ar ri Derbi Beer sele gp chm uke brary tom foes ol tle Hee pede Da vdih miae robe peor mori ae Lert Flash Lengths Accepted Flash Length This option controls the allowable Flash length from a Local Extension that TalkSwitch will consider to be an intentional Flash The value can be adjusted from greater than 50 ms to greater than 900 ms but les
98. ressing a key or button on their telephone LED Light Emitting Diode An electronic device that lights up when electricity is passed through it LEDs are used in dis plays on electronic devices such as com puters TalkSwitch has five LEDs on its front panel They show which telephone is in use whether data is being trans ferred to or received from an attached PC and which Mode setting is in use Link button On most telephones pressing the Link button has the same effect as pressing the Hash button or depressing and releasing the hang up switch hook However on some telephones the function of the Link button is internal to the telephone and pressing it will have no effect on TalkSwitch Modem Acronym for MODulator DEModulator A modem is a device or program that converts digital information stored on a Computer into analog signals for transmission over telephone lines and in reverse converts analog signals into digital TalkSwitch has a built in modem which can switch between transmitting data voice or fax Modem External Aseparate self contained unit which attaches to your PC via a Serial Port or USB port Modem Internal Modems that come as an expansion board that can be inserted into a vacant expansion slot on a PC These are also called onboard modems Modem voice fax data Amodem which supports a switch to change between voice and data modes In data mode the modem acts like a regular modem I
99. s 3 At the Auto Attendant you can choose to perform Call Bridge dial any extension retrieve voicemail or configure TalkSwitch Activating Call Back There are two ways to activate Call Back Prompted and Auto activation 1 Using Prompted Call Back Activation From your out of office location dial a TalkSwitch telephone number Main or Distinctive Ring Let the line ring until the Auto Attendant answers your call and then dial 6 on the telephone keypad If you have enabled password protection you will be asked to supply your password and TalkSwitch will then offer a series of prompts Nowyou can either enter 1 and hang up to initiate the Call Back or if you need to enter a new Prompted Call Back number enter 2 to access the Prompted Call Back settings then follow the prompts 3 0 Using Talkswitch For Prompted Call Back TalkSwitch always dials the last Prompted Call Back number entered If you do not have the Auto Attendant set to answer a line a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings 2 Using Auto Call Back Activation From your out of office location dial one of the Call Back telephone numbers that has been pre configured for Auto Call Back activation Let the line ring at least once but no more than three times and then hang up before the call is answered Within 30 seconds TalkSwitch will dial your Auto Call Back numbe
100. s from one Local Extension to another Local Extension Remote Extension or Extension Ring Group You can place intercom calls from one Local Extension to another Local Extension Remote Extension or Extension Ring Group by simply picking up the extension s handset and dialing the number of the extension with which you wish to intercom An Intercom call can be identified by a unique ring cadence 2 short rings except in the case of a Remote Extension Intercom call where the phone will ring as usual or if a Ring Group has selected a different ring cadence other than normal 3 0 Using Talkswitch 53 aa Placing out of office calls from a Local Extension To place a call to an out of office telephone number from a Local Extension you must first access an available line by choosing a Hunt Group 9 81 88 at the internal dial tone Restrictions to specific Line Hunt Groups can be configured per extension Your extension can also be configured to Directly Access a specific line i e when a handset is picked up you will hear the Telephone Company dial tone not TalkSwitch s and can dial an outside telephone number as usual If you have Direct line Access enabled for a Local Extension you will need to dial Flash then A before dialing any extensions 3 2 2 Receiving calls at a Local Extension To receive calls at a Local Extension simply pick up the extension s handset when the extension rings If the call went thro
101. s than 1 second The default setting is 300 ms Transmitted Flash Length This option controls the transmitted Flash length from TalkSwitch to the Telephone Company lines TalkSwitch emits a Flash when forwarding or bridging calls using the 3 Way Calling Conference or Centrex Transfer serv ice or when transferring calls through an existing PBX system The value can be adjusted from 50 ms to 900 ms The default setting is 300 ms Double Flash time When two flashes are detected TalkSwitch needs to calculate the time between the flashes to establish if they were intended to propagate a flash at the CO or if it was the intention to place a caller on hold then quickly retrieve them The E 50 Talkswitch User Manual Double Flash time values signify the maximum time between two flashes that TalkSwitch will recognize as an intended flash to the CO When two flashes are detected with a time gap larger than the value displayed no flash will be propagated at the CO The value can be adjusted from 200ms to 2000ms with the default set at 1000ms 3 Way Calling wait time This option adjusts the time required between flash hook and a dial string Some telephone company 3 Way Calling Conference services require different time allowances after the flash signal to re establish dial tone Direct line access and modems Some modems emit a flash signal when going off hook If this occurs in unison with direct line access the modem can potentiall
102. s to perform Automatic Call Distribution with Ring Groups 3 2 7 Conference calling with TalkSwitch 2 TalkSwitch Local Extensions and 1 outside caller You do not require access to the telephone company s 3 Way Calling Conference service to use TalkSwitch s conference calling capabilities 1 Establish a call with an outside party 2 Place the outside caller on hold by pressing Flash and dial the number of the Local Extension you wish to conference with 3 0 Using Talkswitch 57 aad 3 When the extension is picked up you can establish the 3 way call at anytime by pressing Flash then 6 2 outside callers and 1 Local Extension Line 1 and Line 2 You can do this type of conference call using two different methods The first method is similar to above using only TalkSwitch for the conference function 1 Establish a call with an outside party 2 Place the outside caller on hold and dial the number of the other outside party you wish to conference with 3 When the call is answered you can establish the 3 way call at anytime by pressing Flash 6 When using the telephone company s 3 Way Calling Conference service you can conference by following the instructions below 1 Establish a call with an outside party 2 Place the outside caller on hold by pressing Flash twice and then dial the number of the other outside party you wish to conference with 3 When the call is answered you can establish the 3 way call at
103. scade sequence and has either play caller s name first or play accept reject prompt enabled the person will hear This is Call Cascade instead of This is Call Forward This is done so that you know when the call is rejected it will send the caller to the next Call Cascade option of the extension that forwarded the call and not follow the Remote Extension s Answer at ext Call Cascade options a 36 Talkswitch User Manual 2 3 2 6 Extension Ring Groups The following section configures the incoming call routing options for Ring Groups The Call Cascade routing options are only engaged if the Ring Group had been chosen from the Auto Attendant or if a call had been manually transferred to the Ring Group Once a call enters a Ring Group s Call Cascade sequence the Ring Group owns the call It will not follow any other extensions options even if chosen in the Call Cascade sequence what you see in a Ring Group s Call Cascade sequence is exactly what you ll get TALI CH AovaAdOE CORP KOM ATEOM 3 bapi mimen Ase te Sammi Cae k Cal A p ae aed E ee s LO se nae ca reel For Ring Groups there are 3 different Call Cascade options For each of these options you can control how and where you want the incoming call handled with up to 3 cascade destinations available You can set up the Call Cascade sequences for both Modes the scheduling for these modes are set
104. setting for the destination extension or if the extension is busy either of the following will happen Default The transferred call will be handled according to the destination extension s No Answer or Busy at extension settings Option The call will be transferred back to the transferring extension These options are chosen in the Transfer Options tab in the Advanced Settings folder To announce calls before transferring Screened Transfer Put the caller on hold and dial the appropriate extension number If the person at the receiving extension answers and wishes to take the call simply hang up or optionally dial flash 4 to complete the transfer and get intemal dialtone The caller will immediately be taken off hold and connected with the receiving extension If the person at the receiving extension does not wish to take the call you can press flash 5 to return to the caller If you tend to handle many calls you may want to complete or cancel a transfer without hanging up Flash 4 will complete the transfer and then provide internal dialtone while flash 5 will cancel the transfer and connect you back to the caller From a Local Extension to any outside telephone number To initiate an Unscreened Transfer Put the caller on hold select a Line Hunt Group dial 80 for Same Line Connect then dial the outside telephone number and hang up The caller will be taken off hold and connected to the outside
105. simultaneously SERIAL This is where you attach the supplied serial cable RS232 that connects TalkSwitch to your PC If you use the serial port you cannot use the USB port simul taneously MEMORY SLOT Memory expansion slot Used to expand internal mem ory for voicemail and Auto Attendant messages TalkSwitch Memory cards can be purchased from your reseller or from Centrepoint Technologies POWER Plug the supplied AC Power Adapter in here By default TalkSwitch is set to Serial connection To activate USB connection dial E39 1 EJ from an extension To return to Serial connection dial E3J90 3 The PF box in between E4 and L1 L2 represents power failure support In the event of a power failure or loss of power to the TalkSwitch Extension 4 will be able to receive calls and make calls on Line 1 1 4 Plugging into the Back Panel 1 4 1 Attaching telephone lines to TalkSwitch line jacks You can connect your telephone lines from the wall jack s to the TalkSwitch Line jacks with the phone cables provided Take note of which telephone line is connected to which Tel Line number this information will be used in the configuration section TalkSwitch works with many telephone company services such as 3 Way Calling and Distinctive Ring For more information on phone company services see Appendix B 1 0 Installing Talkswitch i 1 4 2 Attaching phones and other analog devices to TalkSwitch extensi
106. st caller put on hold Call Parking Spaces 10 in total for the entire system Parked Call Retrieval Conference Call for 3 parties Enables Do Not Disturb at the current extension Disables Do Not Disturb at the current extension Hold Retrieve used for retrieving any calls placed on hold at that extension Accesses Same Line Connect when transferring an outside caller to another outside number Line Hunt Groups used to access a line Play music source through PA output Call Pick up Enters command mode Notes Action performed after putting a caller on Hold and dialing an intended destination Press flash to place a call on hold then assign a parking space 9500 509 Direct dial J EJ 500 509 from dial tone to pick up a parked call Press flash to put the first caller on hold dial another extension or external number then press flash 6 Direct Dial 961 at a local extension User will hear confirmation Reminder is played everytime the extension is picked up Direct Dial 960 at a local extension User will hear confirmation Direct dial from dial tone or by pressing flash then 7 to cycle through on a first in first out basis Put the caller on Hold dial 80 and then dial the outside number Hang up to complete the transfer Can only be used when the line has 3 Way Calling Conference or Transfer Centrex Plexar service Direct dial from dial tone Direct dial from d
107. t in the office You can make a direct call to TalkSwitch access a telephone line connected to TalkSwitch and enter the number you want to dial This is especially useful when out of the office with your cell phone and need to dial a long distance number To avoid the inflated long distance cell rates all you need to do is make the local call to TalkSwitch to access Call Bridge then make the long distance call accessing your office savings plan How to use Call Bridge Dial into one of TalkSwitch s Lines Main or Distinctive Ring When the Auto Attendant answers select a Hunt Group 81 88 or 9 or Same Line Connect 80 You will then be asked to supply your Account password to receive dial tone If you are using Same Line Connect 80 and the line you are on supports the 3 Way Calling Conference service you will be prompted to enter the phone number When you have completed your call or if the telephone number dialed was busy you can do one of the following A Make another call Press 3 3 TalkSwitch will disconnect you from the call in progress and you can dial another number or redial the same number B Activate the Auto Attendant Press 73 J TalkSwitch will end the Call Bridge session and activate the Auto Attendant Once the Auto Attendant message begins playing you have the following options Dial J and enter a password if applicable to enter Command Mode e Dial 6 to change enter Call Back settings Dial
108. tallic water pipe system if present are connected together This precaution may be particularly important in rural areas gt Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate A label is located on the underside of the base unit containing both the FCC registration number and Ringer Equivalency Number REN or the IC registration number and Load Number You must upon request provide this information to your local telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local Telephone Company gt This equipment is compatible with inductively coupled hearing aids Appendices 91 Wi Service Should you experience trouble with this telephone equipment Model CI TSO1 TalkSwitch for repair or warranty information please contact Centrepoint Technologies See Appendix E TalkSwitch One Year Limited Warranty for contact information If the equipment is causing harm to the telephone network the Telephone Company may request that you disconnect th
109. time stamp to set it s internal clock Distinctive Ring The ability to have more than one telephone number that callers can dial to reach the same telephone line Distinctive Ring is also referred to as Ident A Ring Ident A Call Ring Master Teen Service Double Number Personal Ringing Ring Plus Smart Ring Service Special Ring or Customized Ringing TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically TalkSwitch gives you the ability to use two Distinctive Ring telephone numbers on all lines Distinctive Ring numbers on TalkSwitch s Lines also have access to the Auto Attendant and all of TalkSwitch s other call routing features TalkSwitch s Distinctive Ring call routing features can be used a number of ways Routing fax modem calls routing voice messaging separating home office calls and making use of TalkSwitch s Auto Call Back feature Each Distinctive Ring number has a distinctive ring cadence or ring sequence which allows you to identify the telephone number that was dialed Voicemail Call Answer Aservice which gives callers the opportunity to leave a message when your phone line is busy or unanswered TalkSwitch can work in conjunction with your telephone company s Voicemail Service Call Waiting If you are already on the phone the Call Waiting service will emit a soft beeping sound to let you know you have another call waiting to be answered To talk
110. tions Software 102 Compression Data 102 Computer Telephony Integration 102 Conditional call forwarding 60 Conference 15 Conference Call 102 Conference calling 57 Configuration 10 11 102 Configuration software 9 Connect using 20 Connecting devices to the music and PA jacks 7 Connecting TalkSwitch to a PC 7 Connector 102 Copyright Information ii Customer support 73 Dialing prefix 40 43 Dialtone 102 Direct Line Access 18 59 Direct line access and modems 51 Distinctive Ring 81 103 Distinctive Ring numbers 14 Do not Disturb 34 Double flash 83 Double Flash time 50 DIME 103 DTMF functions 85 Erase instructions 30 Extension Ring Groups 21 37 Extensions to ring on incoming call before Auto Attendant answers 32 External modem 59 Fax call is detected 29 Fax information 17 Fax machine 6 FCC 90 103 Firmware 68 104 Flash activated service 15 Flash button 104 Flash EPROM 104 Flash lengths 50 Flash upgrade 10 Front panel 2 General mailbox activation 23 General mailboxes 65 greeting options 66 Home phone 104 How to use Call Bridge 44 62 Hunt Group access 19 Hunt Group restriction 59 Hunt or Rollover 15 82 iGuide 11 Initiate Call Back 40 Intercom 104 Internal clock setting 48 Internal voicemail 65 LAN port 4 LED lights 2 Line Hunt Groups 16 Link button 105 Local extensions 18 32 Local extensions mailboxes 65 Local mailbox activation
111. tivate General Local and Remote mailboxes and view mailbox status TALRDWT CH ACW AM CO CORK ATROH Fi Bi 0 ker Hein Diwad Taki ei rimis al nt Drs it s Te tyne Inger T lec ret F inp ae ers ri Lovey Hird om gg Tae iaraa Fmf CEELI E Leib bre KEE P aaee a Edad A ig Gii raf x taht oe ae eee Cal Homie r Hf e asc od ci b Oa T Ej aarm aa r nil aema Ha mn ma iraa IT beet ay peerage ah mim TE Tn Tee pa d EEF FI on d d ERTE lt EE z ne bi a ed aoe a ity marmre z F ra a eee In the General mailbox activation section This section allows you to activate General mailboxes as either a mailbox or an announcement All activated general mailboxes will be accessible from any extension s Call Cascade sequence In the Local mailbox activation section This section allows you to activate Local mailboxes as either a mailbox or an announcement All activated mailboxes will be accessible from any extension s Call Cascade sequence In the Remote mailbox activation section This section allows you to activate Remote mailboxes as either a mailbox or an announcement All activated mailboxes will be accessible from any extension s Call Cascade sequence Configuring Talkswitch 23 Wi E r r r F r r r liee me Bee piga drie am Sere o al ral Ermir ed ey ee bo sc ma A a a epee entero i empie ngia mpi hi pd poe miron uriy bya yp Lory biega z af a dain daache
112. to Serial connection dial E3J90 3 The PF box in between E4 and L1 L2 represents power failure support In the event of a power failure or loss of power to the TalkSwitch Extension 4 will be able to receive calls and make calls on Line 1 1 3 2 The TalkSwitch 48LS Gi paaa Aae B a g L34 L4 MEMORASLOT 00 DOr e ee H MUSIC PA SERIAL POWER Jacks Ports What to plug in MUSIC Plug in a radio CD player PC soundcard or any other device that emits an audio signal if you wish to use TalkSwitch s Music on Hold feature This is a 1 8 3 5 mm phono jack Mono cables are recommended PA Connect to a PA system if you wish to use the external paging feature This is a 1 8 3 5 mm phono jack Mono cables are recommended LAN PORT You can connect to an Ethernet hub using a Category 5 cable with RJ 45 connectors For future use El E8 Plug in any analog device that uses a standard RJ 11 telephone jack such as telephones answering machines fax machines internal or external PC modems etc Once these devices are plugged in TalkSwitch will recognize them as Extensions 111 to 118 L1 L2 12 13 14 L4 This is where you plug in your telephone lines RJ 11 If you have 2 lines out of 1 phone jack you can plug into the 1 2 and 3 4 jacks w 4 Talkswitch User Manual USB Use the USB port if your PC supports USB connectivity If you use the USB port you cannot use the serial port
113. town or around the world you can place calls from your home office telephone line s accessing your long distance savings plan Call Bridge allows you to place calls from your office telephone lines when you are not in the office You can make a direct call to TalkSwitch activate Call Bridge and enter the telephone number you want to dial TalkSwitch dials the number from your home office telephone lines and connects the two calls together the call you made to TalkSwitch and the call TalkSwitch made from your home office to the dialed party Here is howit works Step 1 Call your TalkSwitch telephone number to activate Call Back Hang up CN oO In your office A gt Ar Gre in tet Pi No Step 2 TalkSwitch calls you back within 10 seconds You answer and accept Call Back Your Auto Attendant will play or if m y n N you have none recorded cc fm the TalkSwitch message will play ES V Sre w 38 Talkswitch User Manual no In your office Step 3 You can now access any TalkSwitch extension voice mailbox or use Call Bridge to make calls around the globe just as if you were sitting in Make multiple calls to anywhere in the world y am N e your own office rT x 2 V ers Dial any or Access any Ere in We extension There are two ways to activate Call Back 1 Auto Call Back Auto Call Back is immediate and eliminates the initial long distance call charge required to activate
114. ugged into the back of TalkSwitch 1 When callers are put on hold at an extension callers will hear TalkSwitch s default on hold beeping tone and your music es 66 Talkswitch User Manual 2 When the Auto Attendant answers a call and transfers the caller to an extension the caller will not hear any pre recorded message They will hear your extension ringing and your music What happens if you DO NOT ENABLE Music on Hold and do not have an audio device plugged into the back of TalkSwitch 1 When callers are put on hold at an extension they will hear TalkSwitch s default on hold beeping tone 2 When the Auto Attendant answers a call and transfers the caller to an extension callers will hear your extension ringing Music on Hold and Call Forwarding If you are using the telephone company s 3 Way Calling Conference service to activate TalkSwitch s Call Forwarding callers will not hear your music when being forwarded to a Remote Extension When calls are forwarded the caller is put on hold by the telephone company central office switch rather than at TalkSwitch Therefore the caller hears silence while being transferred 3 7 Mode Switching Options Manual Mode Switching You can use Telephone Keypad Commands to have TalkSwitch switch Modes First dial to enter command mode then enter a password if necessary Next dial any of the following Quick Commands followed by the 3 sign Activate Mode 1 31 Activate Mode
115. ugh the Auto Attendant to the extension and it has call screening enabled configured on the Local extension and Ring Group pages you have the choice of accepting the call by pressing 3 or re routing the call to it s Answer at ext Call Cascade options by pressing 3 or hanging up Call Pick Up Call Grab To intercept a call that is ringing at another Local Extension before the Auto Attendant has engaged pick up your handset and at the TalkSwitch internal dial tone dial 39 This will route the call to your Local Extension It is important to note however that you cannot Grab calls ringing at other extensions once the Auto Attendant has answered the call 3 2 3 Placing calls on Hold at a Local Extension To Place calls on hold To place callers on hold press Hash Follow the same procedure to take callers off immediate hold If you have multiple callers on hold or in queue at your extension you can press flash 7 to retrieve callers on a first in first out basis R 54 Talkswitch User Manual 3 2 4 Transferring calls From a Local Extension to another Local Extension Remote Extension or Extension Ring Group To initiate an Unscreened Transfer Put the caller on hold by dialing flash dial the appropriate extension number and hang up The caller will be taken off hold when the receiving extension is answered If the transferred call is not answered after the number of rings specified in the No Answer
116. umber provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges IER 92 Talkswitch User Manual Appendix E TalkSwitch One Year Warranty The Original end user purchaser acknowledges that he or she has read the limited One Year Warranty and Warranty Disclaimers and understands the same and agrees to be bound by its terms and conditions Centrepoint Technologies warrants to the original end user purchaser that TalkSwitch meets applicable specifications as set forth in the product descriptions in the technical manuals and to be free from defects in materials and workmanship for a period of one year from the date of purchase proof of purchase required If Centrepoint Technologies receives notice of such defects Centrepoint Technologies will at its discretion either repair or replace products that prove to be defective The above warranty shall not apply to defects resulting from improper or inadequate maintenance installation end user supplied software or interfacing modifications or attempted modifications misuse damage from corrosive environments moisture shipping high voltage surges from external power sources such as power line telephone line or connected equipment or operation outside of the specifications for the product This warranty is not valid when the product is sold by the original end user purchaser or to any product with an altered or defac
117. unications Commission FCC rules in the United States It also complies with regulations RSS210 and CS 03 of Industry Canada and Science Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device FOC Part 15 NOTE This equipment has been tested and found to comply with the limits for a CLASS B Digital Device pursuant to Part 15 of the FCC rules These limits are designed to provide a reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with these instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different to that which the receiver is connected e Consult the dealer or an experienced Radio TV technician for help gt Th
118. up on the Modes tab 1 Busy at extension routing options when all the extensions in the Ring Group are busy Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant play busy tone or hang up 2 No answer at ext routing options when all the extensions in the Ring Group do not answer after a specified number of rings Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant keep ringing or hang up 2 0 Configuring Talkswitch 37 Fa 3 Answer at ext routing options when any of the extensions in the Ring Group rejects a screened call Selecting play caller s name first will prompt callers when they choose this Ring Group at the Auto Attendant to record their name When you answer the call at a Ring Group extension it will announce the caller by playing their recording at which time you can choose to accept the call by pressing 3 or reroute the call to the Cascade options on this tab by either hanging up or pressing 3 Routing options include forwarding calls to a Local extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant or hang up 2 3 3 Call Back Call Bridge Working together Call Back and Call Bridge act as your personal long distance operator Whether you are across
119. uting options are only engaged if the extension is chosen from the Auto Attendant or if a call is manually transferred to the extension Once a call enters an extension s Call Cascade sequence the extension owns the call It will not follow any other extension s options even if chosen in the Call Cascade sequence what you see in an extension s Call Cascade sequence is exactly what you will get You can set up the Call Cascade sequences for both modes the scheduling for these modes are set up in the Modes tab TALKIWT CH Bow CED CORPS ATEN Fir Tir Pasii Heip Finn Airani Firan E arara oy O ated LE Fa Gara tere fourier ited mda ma j Din r For Remote Extensions there are 3 different Call Cascade options For each of these options you can control how and where you want the incoming call to the extension handled with up to 3 cascade destinations available 1 Busy at extension routing options when this extension is busy Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement Auto Attendant play busy tone or hang up 2 No answer at ext routing options when this extension does not answer after a specified number of rings Cascade options include forwarding calls to a Local Extension Remote Extension Extension Ring Group built in Voicemail Announcement or Auto Attendant keep ringing or hang up 2
120. ward you have a call from and then plays the recording of the callers name You have the choice of accepting the forwarded call by pressing 3 on your telephone keypad or re routing the call to it s call screening Call Cascade options by pressing amp 3 or hanging up If a forwarded call is not answered or the line is busy TalkSwitch will perform the following based upon how the call was originally forwarded If the call was automatically forwarded the call will follow the Remote Extension s No answer at ext or Busy at extension Call Cascade action If the call was manually forwarded The call will follow the Remote Extension s No answer at ext or Busy at extension Call Cascade action This action can be changed to ring the extension back who performed the transfer in the Options gt Manual Transfer tab If the call was conditionally forwarded The call will follow the following Call Cascade action in the No answer at ext or Busy at extension for the original extension chosen 3 0 Using Talkswitch 61 ii 3 4 Out of the Office Making Calls with Call Back and Call Bridge Working together Call Back and Call Bridge act as your personal long distance operator Whether you are across town or around the world these two features allow you to place calls from your home office telephone line s 3 4 1 Using Call Bridge Call Bridge allows you to place calls using your office telephone lines when you are no
121. will only circle once through the Hunt Group TalkSwitch has the same functionality available on all lines and therefore can work in conjunction with the Hunt and Rollover services Call Hold and Flash TalkSwitch uses Flash to put calls on hold A Flash signal is produced by pressing the Hash or Link button on your telephone Link is another name for Flash If you do not have these buttons on your telephone you can produce a Hash by quickly depressing and releasing the telephone s Hangup Hook or Hook Switch Single Flash is pressing the Flash or Link button once You can also depress and release the telephone s Hangup Hook or Hook Switch once Double Flash is pressing the Flash or Link button twice You can also depress and release the telephone s Hangup Hook or Hook Switch twice When using your telephone s Hangup Hook to initiate a Double Flash do not try to initiate the second Flash too quickly or you may lose or disconnect your caller Press and release the Hangup Hook once count to 2 then initiate the second Flash Se 82 Talkswitch User Manual When would you use double flash 1 IfTalkSwitch is to connected to any other system service that uses Flash to activate its features e g a Key Telephone System PBX or telephone line with the Centrex service from your phone company 2 Ifyou are using any of your local telephone company services that are activated with Flash
122. witch features and capabilities will be re established Mode Scheduling and Power Interruptions When the power supply to TalkSwitch has been interrupted TalkSwitch s internal clock will continue to run for approxiamtely 12 hours If you have enabled TalkSwitch s Automatic Mode Scheduling feature it will not function properly until TalkSwitch s internal clock is reset via a Caller ID call or with the TalkSwitch configuration software in the Mode tab under Call Handling When power is restored to TalkSwitch TalkSwitch will check the time and determine the mode it should be in according to the configuration and set itself to that mode To check the current mode of operation dial 3 at a Local Extension to enter command mode then enter a password if required Next dial 30 then 3 TalkSwitch will report the current mode Appendices 99 W Glossary Star Asterisk Sign The character on the bottom left of your touchtone telephone keypad Pound Sign The character on the bottom right of your touchtone telephone keypad It is also commonly called the number sign 3 Way Calling Conference A service provided by telephone companies which allows you to connect parties on three different telephone lines together for one conversation 3 Way Conference Call Connecting three parties together for one telephone conversation TalkSwitch offers its own 3 Way Conference feature and also allows you to use the 3 Way Conference Ca
123. witch software firmware and hardware It also displays memory usage with details about voicemail messages and Auto Attendants System Information This folder allows you to configure the system setup This includes activating lines extensions and voicemail Call Handling This folder allows you to configure how you want incoming calls to be handled It allows you to setup your Auto Attendants and individual call handling for each line and distinctive ring number for both operating modes 2 0 Configuring Talkswitch 13 a Call Back Call Bridge Settings TalkSwitch s Call Back and Call Bridge features are configured from this folder Both of these features can reduce your company expenses by reducing long distance costs Options In this folder advanced settings are configured including troubleshooting issues and various operating options Recommended for experienced users only 2 3 1 System Information 2 3 1 1 Telephone Lines This section tells TalkSwitch about the telephone lines plugged into its back panel Simply select a line and fill in the information For each line thereisa status message Line detected at initialization indicating if TalkSwitch detected a line plugged into each ofits line port Ifa line is plugged into a line port and is not detected check your telephone line and then choose File gt Retrieve settings to update the screen ede ce charged Vile Le es ja e yrange lir ees Mh ping as
124. y do this with all your TalkSwitch lines 1 PBX extension per line depending upon how many Auto Attendant ports you would like on the PBX 2 Configure your PBX on incoming calls to ring the extensions you have allocated to the TalkSwitch Lines 3 Configure TalkSwitch s Auto Attendants to answer at which ring answer immediately is used most commonly 4 Record your Auto Attendants The Auto Attendants should indicate that the digit 7 with the PBX extension should be dialed For example If you have chosen the PBX extension length to be 3 digits and let s say John Doe s extension is 111 on the PBX the Auto Attendant should say To speak with John Doe press 7111 Now when 7111 is dialed TalkSwitch puts the caller on hold and transfers the caller to extension 111 Internal clock setting TalkSwitch can obtain time information from Caller ID for it s internal clock If you have indicated that you do have Caller ID on any of the lines this option defaults to the active position If it is de activated TalkSwitch can obtain it s time information from the time and date set in the Mode tab under Automatic Mode Switching TalkSwitch s clock information is used for Automatic Mode Scheduling and for intemal Caller ID information when intercom calls are placed in the office E 48 Talkswitch User Manual Prompt function key options Some phone cards and phone services use different keypad digits for some of their
125. y put the outside line on hold when going off hook By activating this option TalkSwitch captures and ignores the first flash signal thus avoiding potential problems Non detection of disconnectclear This option controls the length of time when TalkSwitch will drop a line when silence is heard This safeguard is very useful when a telephone line does not send out the disconnect clear signal that tells TalkSwitch the call is finished Calibration Once lines are calibrated the settings for each calibrated line is shown If you are experiencing problems with feedback echoing or low volume levels when bridging calls across 2 lines you can individually adjust the amplification of each line signal Note Moving the slider into the red region may cause feedback when bridging calls over 2 lines 2 0 Configuring Talkswitch 51 i Using LalkSwitch 3 1 In the Office Receiving Calls with the Auto Attendant The Auto Attendant functions automatically Once it has been configured and its messages have been recorded that s it The Auto Attendant takes care of the rest It will follow whatever instructions configuration it was given Ifyou subscribe to Caller ID service you may want to set the Auto Attendant to answer after at least 1 ring to give TalkSwitch a chance to capture the Caller ID information 3 2 In the Office Making and Receiving Calls 3 2 1 Making calls from a Local Extension Placing Intercom call
126. y whole number from 0 to 9 The numbers on your telephone keypad can also be referred to as digits Digital Digital devices phones answering machines etc convert analog sine waves into digital signals a combination of zeroes and ones for storage and or transmission over digital lines The digital signal is then converted back to analog sine waves that can be heard by human ears Digitize To translate into a digital form For example optical scanners digitize images by translating them into bit maps It is also possible to digitize sound video and any type of movement In all these cases digitization is performed by sampling at discrete intervals To digitize sound for example a device measures a sound wave s amplitude many times per second These numeric values can then be recorded digitally Distinctive Ring The ability to have more than one telephone number that callers can dial to reach the same telephone line Each Distinctive Ring number has a distinctive ring cadence or ring sequence TalkSwitch recognizes Distinctive Ring 1 as 2 short rings Distinctive Ring 2 is identified as 3 short rings Distinctive Ring is also referred to as Ident A Ring Ident A Call Ring Master Teen Service Double Number Personal Ringing Ring Plus Smart Ring Service Special Ring or Customized Ringing Driver Aprogram that controls a device Every device whether it is a printer disk drive or keyboard must have a driver

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