CS50 PIB v8 - Plantronics
Contents
1. e Try to reset the system See page 13 If this does not work try the re subscription procedure on page 12 hear static that does not allow me to communicate e Try to re establish a link by pressing the headset talk button If that does not work try resetting the base unit See Step 4 of System Reset on page 13 Last try the whole System Reset procedure on page 13 vA fe Cc w m uv 0 e J Z 9 The Plantronics Technical Assistance Center TAC is ready to assist you Dial 800 544 4660 x5538 Sunday 5PM through Friday 5P M Pacific Time or visit the Support section of our website at www plantronics com Contact TAC for accessibility information 11 74 g E 4 oO 7 a D 7 12 SUBSCRIPTION The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed as follows 1 2 Return the headset to the headset charge cradle Press and hold both the talk volume fine tune buttons on the base unit for a minimum of 5 seconds The power indicator will then flash red Press and hold the headset mute control button for a minimum of 5 seconds The talk indicator light on the headset will then illuminate green Successful re subscription is indicated when the power indicator is fully illuminated and the talk indicator light i2. Door p 64401 01 AC Adapter 66291 01 Double Filter Cord 64402 11 CS50 Headset This Product Information Booklet and Quick Start Guide are available on line at www plantronics com documentation 14 PARTS amp ACCESSORIES P N DESCRIPTION 64394 11 Earloops pack of 3 66735 01 Over the Head Band 43937 01 Replacement Cushions Foam 2 67063 01 Replacement Cushions Leatherette 2 64397 01 Behind the Head Neckband with Adapter 64395 11 Over the Head Band with Tripod 64396 11 Tripod wrod 8DZ S3INOSSADOV 8 SLUVd For information on spare par ts and accessories call Plantronics at 800 544 4660 x5538 or visit the Plantronics website at www plantronics com 15 PLANTRONICS World Leader in Communications Headsets 345 Encinal Street Santa Cruz California 95060 800 544 4660 www plantronics com 2003 Plantronics Inc All rights reserved Plantronics the logo design Plantronics and the logo design combined and IntelliStand are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of the respective owners Patent U S 5 210 791 and Patents Pending Printed in China 63915 01 7 04
3. WARNING As you walk away from the base unit you will eventually reach the system operating range limit When in headset mode a warning alert of two beeps will sound in the headset shortly before you meet the range limit On hearing this alert you should walk closer to the base unit to ensure call quality is maintained DEL ARAE E If you remain out of range for more than 15 minutes the system will drop the call permanently If using a Plantronics Handset Lifter the handset will be replaced and the call terminated LOW BATTERY WARNING When the headset battery is running low approximately 5 minutes talk time remaining an audible warning will be heard through the headset as a single beep repeating every 10 seconds Soon after hearing this warning you should recharge the headset RECHARGING THE HEADSET To recharge the headset place it into the charge cradle Q in the base unit During charging the charge indicator on the base unit will flash amber When the headset is fully charged the charge indicator on the base unit will stop flashing and remain illuminated A completely depleted headset requires a minimum charge time of 1 hour before use and 3 hours to fully charge FEATURES REPLACING THE HEADSET BATTERY Should it be necessary to replace the headset battery at anytime please refer to the diagrams below Y Vaa 7 4 N 1 im 4 eta L Cin Tag S x 4 a i am
4. Y World Leader in Communications Headsets CS50 WIRELESS OFFICE HEADSET SYSTEM PRODUCT INFORMATION BOOKLET WELCOME This Product Information Booklet contains information not described in the Quick Start Guide QSG The QSG should be used to set up your CS50 Wireless Office Headset System BASICS Installation Location Headset Handset Mode Placing and Receiving a Call Using Headset Placing and Receiving a Call Using Handset FEATURES Out of Range Warning Low Battery Warning Recharging Headset Replacing Battery OPTIONS Optional Handset Lifter Use 2 2 0 IntelliStand Function Switching to Handset TROUBLESHOOTING TECHNICAL SUPPORT SUBSCRIPTION SYSTEM RESET MAINTENANCE PARTS amp ACCESSORIES This Product Information Booklet and Quick Start Guide are available on line at www plantronics com documentation INSTALLATION Please install the CS50 Wireless Office Headset System in accordance with the instructions detailed in the QSG LOCATION Do not position the CS50 system near other electronic equipment Incorrect positioning can cause problems with noise or interference HEADSET HANDSET MODE Pressing the talk button 4 on the headset selects headset mode The talk indicator on the base unit will illuminate green and th
5. directly e Call TAC for a RF filter can hear beeps in the headset 10 e One beep every 10 seconds is caused by a low battery warning Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking e Two beeps is an out of range warning Move closer to the base e Three rapid beeps every 15 seconds indicates your mute is on Press the mute control 15 dial once to turn mute off e When an optional lifter is connected three repetitive beeps indicate a call is coming into the headset Press the talk button on the headset to answer the call SYMPTOM SUGGESTION can hear too much echo or sidetone e Lower the speak volume fine tune 3 on the base unit e If the volume is still too high lower the speak volume master 12 setting See Step 5 4 and 5 5 in QSG My handset lifter operates every time remove or replace my headset in the base unit Battery talk time performance is significantly degraded even after a full recharge e Disable the IntelliStand function by moving the IntelliStand switch o to position off e Replace battery with a new battery pack Refer to the diagrams on page 6 Headset is uncomfortable when worn in over the ear mode e Try changing earloop sizes Experiment to find the best fit Suddenly the call is dropped Talk indicator on the headset and base will not be illuminated
6. e talk indicator light on the headset will also illuminate when in headset mode Both of the indicators are off when in handset mode Callouts have been first identified in the Examine Component section of the QSG S ISVa TIP By selecting handset mode after completing your call you will conserve the headset battery power and extend the remaining available talk time You can achieve this by pressing the talk button immediately on conclusion of the call BASICS NOTE If you have installed a Plantronics Handset Lifter please refer to the sections Making and Receiving a call using the Lifter on page 7 PLACING A CALL USING YOUR HEADSET To place a call using the headset the system must be in headset mode Take the handset off hook and dial in the normal way You will then be able to talk through your headset When the call is complete return the telephone handset to the cradle RECEIVING A CALL USING YOUR HEADSET When your telephone rings take the handset off hook Ensure that your CS50 Wireless Office Headset System is in headset mode You will then be able to talk through your headset When the call is complete return the telephone handset to the cradle PLACING AND RECEIVING A CALL USING HANDSET In handset mode the telephone can be used to make and receive calls in the normal way Ensure that your CS50 Wireless Office Headset System is in handset mode OUT OF RANGE
7. r a 2 SETTING UP THE OPTIONAL HANDSET LIFTER Use the directions provided with the handset lifter to set it up MAKING A CALL USING THE HANDSET LIFTER Press the talk button on the headset The handset lifter will raise the telephone handset off hook You will then hear a dial tone in your headset and can proceed to make a call as normal When you finish your call press the talk button The handset lifter then lowers the handset to end the call RECEIVING A CALL USING THE HANDSET LIFTER When a new call is received the telephone rings as normal but in addition a ring alert of three short beeps will be heard in your headset also the headset talk indicator light will flash To answer the call press the talk button on the headset The handset lifter will then raise the telephone handset off hook and you will be able to talk to the caller When you have finished your call press the talk button on your headset The handset lifter then lowers the handset to end the call SNOILdO NOTE The ring alert feature audio and visual is only active when the handset lifter is connected OPTIONS INTELLISTAND FUNCTION When the CS50 Wireless Office Headset System is used in conjunction with a Plantronics Telephone Handset Lifter you can enable the IntelliStand feature The IntelliStand senses when the headset has been removed or placed in the CS50 base unit automatically activating
8. s off To complete the process reset the base unit by disconnecting the AC power adapter from the AC power adapter jack for 5 seconds then reconnect If re subscription fails within 2 minutes the headset will return to the un subscribed state Try the re subscription process again or call Technical Support page 11 SYSTEM RESET To recover from some fault conditions refer to the Troubleshooting Section you may need to perform a system reset To perform the system reset follow this procedure 1 Press both the talk button and the mute control button on the headset for 5 seconds 2 When the talk indicator light on the headset blinks release both buttons 3 Press the talk button again 4 Next reset the base unit by disconnecting the AC power adapter from the AC power adapter jack for 5 seconds then reconnect The system reset operation is complete MAINTENANCE 1 Unplug the unit from the telephone and the AC adapter from the power source before cleaning 2 Clean the equipment with a damp not wet cloth 3 Do not use solvents or other cleaning agents 13 7 lt un m vA m un m 3 Z m r4 gt 74 fe m rm u re 7 v wi 9 A o 2 PARTS amp ACCESSORIES P N DESCRIPTION 64416 01 Quick Start Guide 60961 11 HL10 Telephone Handset Lifter 65116 01 On line Indicator 64399 01 Battery y4 64400 01 Battery
9. the lifter and enabling headset handset mode to answer or end a call The IntelliStand feature is disabled off when the IntelliStand switch 9 is in position up or enabled on when the switch is in position Il down SWITCHING FROM HEADSET TO HANDSET WHEN USING THE HANDSET LIFTER If during a call you are using your headset and want to switch to the telephone handset remove the handset from the handset lifter then press the talk button on your headset The handset lifter will lower and you will then be able to continue the call using the handset SWITCHING FROM HANDSET TO HEADSET WHEN USING THE HANDSET LIFTER If during a call you are using the telephone handset and want to switch to your headset press the talk button on the headset The handset lifter will raise and you will be able to continue the call using your headset Place the telephone handset on the handset lifter When the call is finished press the talk button on your headset The handset lifter will lower the handset and end the call TROUBLESHOOTING SYMPTOM SUGGESTION e Check that all cords and jacks are connected correctly Check that the base has power power indicator 3 is red and cannot hear caller dial tone Try other telephone configuration dial settings on the base unit Ensure the selected number is directly in line with the horizontal position indicator See Step 4 4 in the QSG Ensure you are in headset mode Press
10. the talk button to select correct mode The talk indicator 2 light on the base is on green Select another listen volume master 11 setting on the base the headset battery is fully charged Try other telephone configuration dial settings on the base unit Ensure the selected number is directly in line with the horizontal position indicator See Step 4 4 in the QSG Increase the speak volume fine tune 3 on the base unit If the volume is still too low increase the talk volume master setting on the bottom of the base unit Check that the mute function is off See Step 5 2 in the QSG KO Callouts refer to Quick Start Guide QSG for details of corresponding numbered features 9 SNILOOHS3A1ENOUL TROUBLESHOOTING SYMPTOM SUGGESTION Receive sounds distorted e Move the CS50 base unit further away from telephone or computer e If your telephone has a receive volume control lower your telephone volume until the distortion disappears e Lower the listen volume 5 control on the headset If the distortion persists lower the listen volume master 11 setting on the back of base See Step 5 1 and 5 2 in the QSG e Perform system reset See page 13 People talk to can hear a buzz in the background e Your phone may be sensitive to 900 MHZ Move the CS50 base further away from your phone e If the AC Adapter is plugged into a power strip try plugging it into the wall
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