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MFR-201 FaxReceiver PDF Manual

1. eese eese nnne nnn nnn nnn 47 Legal NOLICGS cocinera 48 Technical SUDDOTrt iissssssnssnesaxuDcnasrRRaiaRRARRRRRiRRARReRARAnR EAR ERAS 54 Copyright 2009 Ringdale User Manual 62 15820000 Page 2 of 54 9 Y E 7 D VARINGDALE Connecting people and information Version 5 0 May 2009 COPYRIGHT Copyright 2009 Ringdale UK Ltd All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or any computer language in any form or by any third party without prior permission of Ringdale UK Limited DISCLAIMER Ringdale UK Ltd reserves the right to revise this publication and to make changes from time to time to the contents hereof without obligation to notify any person or organization of such revision or changes Ringdale UK Ltd has endeavored to ensure that the information in this publication is correct but will not accept liability for any error or omission TRADEMARKS All trademarks are hereby acknowledged VERSIONS This manual is for FaxReceivers with code version 10 28 and higher with FaxConfig up to version 1 20 or higher The FaxViewer is version 1 09 2 or higher CHANGES The 1591 version of FaxReceiver is different from earlier versions in two respects 1 The fax modem in built into the board vs using a PCMCIA card 2 The unit has support for routing the PDF to an FTP server Copyright 2009 R
2. 9 26 2006 11 31 AM From nt usa fax 1 ringdale com To canderson ringdale com Subject Incoming Fax Ringdale ModuLan Fax Receiver MFR 200 v1 03 Fax No 512 288 7210 Location Ringdale Tech Support Remote Fax ID 512 301 8000 Sent by Cliff Anderson 512 301 8000 9 26 2006 11 36 11 AM Page 1of1 Fax Return ID txt QUESTION NOTE If either your Mailserver smtp IP address port Mailserver login name or password the unit s IP address or Gateway Address are incorrect the FaxReceiver will not answer the call Copyright 2009 Ringdale User Manual 62 15820000 Page 34 of 54 E o E E D o c E VARINGDALE Connecting people and information The FaxViewer The FaxViewer is a free tool provided to 1 easily print the FaxReceiver image in standard format 2 easily view the FaxReceiver image and 3 save a multi page FaxReceiver image as a single RFX document NOTE You do not need the FaxViewer if you use the PDF version You can download a free copy of Adobe Acrobat Reader from http www adobe com With this FaxViewer set as your default GIF viewer you can take a look at a fax and if you decide that you want it print it and without any fuss it will be formatted correctly It is a standalone utility Just drag the program to your Desktop and double click to run it You can start the FaxViewer in the future either by making it your default GIF viewer or by using a shortcut To create a shortcut
3. 1 Right click on the FaxViewer icon EJ 2 Select Create Shortcut then drag the shortcut to your shortcut bar To make it your default viewer 1 Locate a GIF file on your PC and right click on it 2 Select Open With 3 Select Choose Program after a little wait the Open With window will pop up 4 Put a check in Always use this program to open these files 5 Click Other 6 Browse to your Desktop or where you put the FaxViewer and select the FaxViewer exe and click Open Copyright O 2009 Ringdale User Manual 62 15820000 Page 35 of 54 E o E o UO D c VARINGDALE Connecting people and information To use the FaxViewer 1 Open the FaxViewer utility d Untitled Ringdale FaxViewer E Bl x File Image Page Edit View Options Help D Exe 2 When you get e mail with multiple GIF files open the email in a separate window f amp Incoming Fax ERU mil Ele Edit View Tools Message Help Ze Ge Ye E x a w B Reply Reply Al Forward Print Delete Previous Mext Addresses From FaxReceiver Date Wednesday January 24 2007 9 38 AM To canderson amp ringdale com Subject Incoming Fax Attach ym 3 006 gif 47 1 KB 02 009 dif 25 0 KB Ringdale amp ModuLan FaxReceiver MFR 200 vc9 50 Fax No 101 Location Technical Support office Remote Fax ID 512 301 8000 Date Received Wed 24 Jan 2007 09 38 59 3 Click in the attach
4. ag Scaling percentage Number of rings before answer Signal Transmission Errors Time zone offset Daylight saving Return to previous menu Enter item 1 Fax reply I D is sent to the Sending Fax 20 characters This is usually displayed on the display of the sending fax after establishing contact or recorded in its log print out It is not mandatory to have an ID If it is not set the FaxReceiver will send an ID of 20 spaces to the distant fax 2 Fax number This is the telephone number of the FaxReceiver Not required Max 20 characters 3 Fax Location This can identify the specific location of the phone line in the building or the city that the FaxReceiver is located in Not required Max 28 characters 4 Company Name This is the company that is the proud owner of the FaxReceiver Not required Max 28 characters 5 Scaling Percentage This allows you to reduce or increase the size of the graphical image by a percentage 10 150 in increments of 5 6 Number of rings before answer This specifies the number of rings before the FaxReceiver answers the call Maximum is 30 rings 7 Signal Transmission Errors This is a diagnostic tool that will let you know if you are experiencing phone line problems Many of these errors will not occur to a degree that will result in a complete failure 8 Time Zone Offset This is the offset from UT If you are in Greenwich England this number will be O If your time
5. 0 to 50 minutes N P Change Telnet password 253 N Redirect debug to this screen toggle Unit IP settings 1 Unit IP address 16 11 22 33 44 XXX XXX XXX XXX Y 2 Subnet Mask 16 255 255 255 0 XXX XXX XXX XXX Y 3 DNS Address 1 16 0 0 0 0 XXX XXX XXX XXX N 4 DNS Address 2 16 0 0 0 0 XXX XXX XXX XXX N 5 Unit Gateway address 16 0 0 0 0 XXX XXX XXX XXX Y 6 DHCP RARP Disabled toggle N 7 Timeserver 1 address 16 192 043 244 018 XXX XXX XXX XXX Y 8 Timeserver 2 address 16 000 000 000 000 xxx xxx xxx xxx N 9 Timeserver 3 address 16 000 000 000 000 xxx xxx xxx xxx N Unit Email settings 1 Mailserver SMTP address 58 0 0 0 0 XXX XXX XXX XXX Y or URL 2 Mailserver SMTP IP port 4 25 HHH Y 3 Mailserver login name 58 nameOcompany com Y 4 Mailserver login password 58 password99 Y 5 Destination Email address 80 1 fax null name2 Q9company com Y 6 Reply email address 58 fax null name company com 7 Reply Name 58 Fax Any text up to 58 char 6 Check Mailserver connection Unit Fax settings 1 Fax reply 1 D 20 Ringdale R Fax Ringdale R Fax N 2 Fax number 20 phone number 512 987 4321 N 3 Fax location 28 location Georgetown N 4 Company Name 28 company Ringdale N 5 Scaling Percentage 3 100 10 150 in incs of 5 Y 6 Number of rings before answer 2 1 1 30 Y 7 Signal Transmission Errors Yes Toggle N 8 Time Zone Offset 3 0 0 to 13 hours Y 9 Daylight Saving Off toggle N 1 For FaxConfig enter each address on a separate
6. Are you sure you want to make this change Y N Y If you do not wish to change it you can select N NOTE Most setup changes take effect immediately you select Y and press Enter The only exceptions are the IP parameters for the unit itself These parameters cannot take effect immediately because a change to those would cut off the telnet session For these parameters you must quit the setup and save the parameters You must also either reset the power to the unit or set 4 Reboot after quitting to Enabled before you quit the setup NOTE If you quit without saving the unit re reads all the parameters from Flash and so will overwrite all the new settings with the previously saved settings If you do a Quit and Save the new parameters are all written to Flash so they will be retained through a power cycle NOTE If you do a Quit and Save the new parameters are all written to Flash so they will be retained through a power cycle To test parameter changes you can quit without saving A quit without saving also takes place if telnet times out The parameters are still active unless power is removed Therefore if the changes work then you would telnet back in then Quit and Save If they did not work unplug power to restore the original parameters Copyright 2009 Ringdale User Manual 62 15820000 Page 25 of 54 VARINGDALE Connecting people and information UNIT IP SETTINGS Enter a 1 to configure the IP addresses of the Fax
7. o o UO D 3 E VARINGDALE Connecting people and information Receiving a Fax The FaxReceiver is a silent operation device Connect the FaxReceiver to a fax line When a fax is received the Destination Email address will be sent an email When this occurs the red Transmit LED will light Depending on the number of pages in the fax and network conditions it could take a few minutes for the email to arrive The email will have the subject Incoming Fax The email will have a message similar to this Ringdale FaxReceiver RFR 102 v1 02 Fax No 512 869 2621 Location Hobbiton Remote Fax ID 512 301 8030 At the bottom of the email it should report The Fax Receiver encountered no errors or The fax receiver encountered errors It will have an attachment labeled Fax attachment file name is now a date amp time stamp in the format YYMMDDHHMMSS PPP where YY is the year MM is the month DD is the day of the month HH is the hour MM is the minutes SS the seconds and PPP is the page number Example 060930084211 001 gif 28 6 KB NOTE You can see all pages of the fax in Outlook Express Not all email utilities are able to see images that are attached in the body of the email If you cannot see the fax in your email utility then you can open the attachment with any GIF viewer or the FaxViewer See the next section of this manual for information on the FaxViewer Int usa fax 1 amp ringdal Incoming Fax
8. I got an Incoming Fax email and when I brought this email up it had a message that said OE removed access to the following unsafe attachments in your email CAUSE Outlook Express is configured to view attachments as viruses SOLUTION In Outlook Express click on the Tools menu and select Options Click on the Security tab Take the check out of Do not allow attachments to be saved or opened that could potentially be a virus PROBLEM I am getting poor quality images in the Fax TIFFs CAUSE Your image viewer does not properly support tagged image file TIF format The default Windows viewer should work fine SOLUTION Try using Imaging or Imaging Preview that comes with Windows Right click on the TIFF file and select Open With It will bring up the Open With window where you can select Imaging or Imaging Preview You can also put a check in the Always use this program to open these files if you wish Click OK PROBLEM The sending fax reported POOR LINE CONDITION SOLUTION This could mean any of the following a The email parameters are not entered correctly b The email is being rejected email box too full spam filter parameters C Ethernet cable is disconnected d There is a poor line condition QUESTION How do I reset to the factory default settings Copyright 2009 Ringdale User Manual 62 15820000 Page 39 of 54 E o E E D o c E VARINGDALE Connecting people and information ANSW
9. Mailserver SMTP IP port The default is 25 This is most common Other common ports used are 26 and 2525 3 Mailserver login name Often this is an email address When a fax is received in the email box it will come from this user Max 58 characters 4 Mailserver login password This is the password for the above email account There is a maximum of 58 characters NOTE passwords are case sensitive NOTE If you enter the wrong login or password it will still login non authenticated The functionality available to a non authenticated login depends entirely on the way the mailserver is set up Some mailservers for example will accept emails to local addresses but not to foreign addresses Some mailservers will not allow anything to be sent and some will allow everything to be sent 5 Destination Email address This is where the email will be sent This can be the same as item 2 or it may be an alias set up to forward to multiple users Max 203 characters 6 Reply e mail Address If the person who receives the fax does a reply it will go to this address 7 Reply Name This is the name that shows in the email header when you receive a fax Copyright 2009 Ringdale User Manual 62 15820000 Page 28 of 54 VARINGDALE Connecting people and information dale com 8 Check Mailserver connection After you have set the parameters use option 6 to send a test email to verify your email settings 4 CMD EXE telnet 20
10. block Then do a Ctrl A or select the Edit menu and do a Select All then drag and drop the images anywhere on the FaxViewer application Untitled Ringdale Fax iewer 15 x File Image Page Edit View Options Help EFEC sent by Cliff Anderson 512 301 6000 1 24 2007 10 0 4 If the last page is showing but the Page shows 1 then you need to reverse the page order To do this click on Image Page then Page Order and then Reverse Image Order Copyright 2009 Ringdale User Manual 62 15820000 Page 36 of 54 E o E o UO D 3 VARINGDALE Connecting people and information 5 As soon as the fax starts to come in the FaxReceiver needs to set up and send the GIF header which has the values for the size of the canvas At that stage however it only knows the width of the incoming fax There is no way to know how long it is going to be So the length is set to a fixed value that corresponds to the longest sheet of standard paper it can expect to be sent by a fax machine The FaxViewer software has an option under the Options tab Force Background to white This will eliminate the black bar 6 All pages can be printed immediately by selecting File Print The print will be formatted to print on standard 8 V by 11 inch paper 7 You can save all of the images as a single RFX file by selecting File Save As This will let you name and save the RFX in any folder Copyright 2009 Ringdale User M
11. line For Telnet separate with commas or semicolons Copyright 2009 Ringdale User Manual 62 15820000 Page 5 of 54 dale com VARINGDALE Connecting people and information The Process A connection to a remote fax machine is detected a connection with the mail server is established the fax is decoded and sent to the mail server as either a multi page PDF or a GIF file for each page embedded in the email If you are private individual you can simply use your email account and password as you use for your existing mail client on your computer If you are a corporate user we recommend to set up a dedicated email account for the FaxReceiver i e faxi mydomain com and then copy the people to be informed of incoming faxes from this account This allows you to keep a copy of every received fax in this account for recording purposes It is up to you if you want to give each FaxReceiver its own mail account or if you want to use the Location Name to distinguish which device actually received the fax Requirements AC power outlet within 10 feet Telephone wall jack and cable to reach the FaxReceiver An Ethernet cable for the connection from the FaxReceiver to an Ethernet hub or switch connection that will connect to the mail server Important Information NOTE The device is designed to operate in a typical office environment Choose a location that is Y Well ventilated and away from sources of heat including direct sunlight Y Awa
12. o E E D o c E VARINGDALE Connecting people and information Upgrade Procedure If you need a different language or different image type you may need to change the code in your FaxReceiver You will find the necessary tools to do this on the FaxReceiver CDROM This is the procedure to follow 1 In the Upgrade tools folder you will find FirmwareUploader100 exe It is a standalone utility that will upgrade the code It only needs the IP Address of the Proxy Router and the location of the download code You can download it to a folder or your desktop or run it directly from the CDROM Just double click it to run it 2 In the same Upgrade tools folder there are different versions of the FaxReceiver code 1591 FaxT Eng g949 dld is a version of the code that emails a multi page TIF file 1591faxB 1947 dld emails multiple BMP images 1591 Fax d949 Eng dld current English version emailing GIF files 1591 Fax d949 Ger dld German version Contact Technical Support regarding other versions 3 To upgrade the firmware just double click on the FirmwareUploader100 link and it will bring up a little window that just asks for the IP Address and Firmware 4 After putting the IP Address of the unit in you can click on the Browse button to browse to the CDROM or where you downloaded the download code 5 The parameters that you may have previously entered will usually not be altered but it is best to restart the unit after a co
13. on and connected to the LAN If the LED does not light up there may be a problem with the cabling or the Ethernet hub These last two LEDs enable monitoring of the traffic passing through the device TX Red LED The Transmit LED blinks when a data packet is being sent from the FaxReceiver This would indicate that a fax has been received RX Green LED The Receive LED blinks when a LAN data packet is received It is normal for this LED to blink all of the time as long as there is any LAN activity NOTE The LED s are driven directly by the Ethernet chip If you do not have the Ethernet cable plugged in the lights will not light at power up Reset Button When this button is pressed and held for ten seconds on power up the FaxReceiver will clear any surplus information it is holding and revert to the default settings NOTE f you reset the defaults it will be necessary to telnet into 11 22 33 44 and reconfigure all of the parameters Copyright 2009 Ringdale User Manual 62 15820000 Page 11 of 54 E o o UO D 3 E VARINGDALE Connecting people and information Configuration The complete configuration can be done with any Telnet client like HyperTerminal or simply using the Windows Command prompt telnet This will work on any FaxReceiver that is on the same virtual network Ringdale has provided a FaxConfig utility that allows you to perform the basic IP configuration of any FaxReceiver that is on the sa
14. other setup parameters IP addresses do not take effect immediately because a change to those would cut off the telnet session You can use the Reboot after quitting to enable the IP addresses without disconnecting power To enable IP Addresses 1 Save each setting 2 In the initial menu set Reboot after quitting to Enabled 3 Use Q to quit and select Y to the question Do you want to save your changes before quitting Y N Copyright 2009 Ringdale User Manual 62 15820000 Page 27 of 54 VARINGDALE Connecting people and information UNIT EMAIL SETTINGS dale com Enter a 2 to setup the SMTP Mailserver CMD EXE telnet 205 242 238 88 Enter item 2 Mailserver SMTP address vpn uk mail 1 cryohost net Mailserver SMTP IP port Mailserver login name gandalf hobbiton com Mailserver login password anderson8445 Destination email address gandalf hobbiton com Reply email address gandalf hobbiton com Reply Name FaxRece iver Check Mailserver connection Return to previous menu Enter item Your email service administrator should provide the items 1 5 In some cases the Mailserver login name and Destination Email address will often be the same email address 1 Mailserver SMTP address The Mail Server SMTP Address can be entered either as a URL for example smtp server austin rr com or an IP Address Using the URL is recommended if you may be changing ISP s but you have your own mail server 2
15. see authenticated Answered Getting Page CCITT data OK Sending Page to MAIL ok send it filenamez Page001 tif Goodbye and Modem Idle awaiting call QUESTION My debugger output does not look correct Can I send it to Tech Support ANSWER Yes Using your mouse right click on the blue bar at the top of your telnet session and select Edit then Select All Next right click on the blue bar at the top of your telnet session and select Edit then Copy Open an email and do a Paste or Ctrl v Send the email to support ringdale com QUESTION I would like to be able to disable enable the FaxReceiver from a remote location ANSWER To remotely switch on off the answer simply change the SMTP server IP address to 0 0 0 0 and the device will never answer a call PROBLEM The image appears too far to the right ANSWER The FaxReceiver does not control that Either the original simply has a lot of white space on the left of the image or the viewer s left margin is set too wide You can see where the GIF starts at the left by observing the electronically generated header line right at the top of the fax PROBLEM When I print the fax directly from my email about an inch of the data is chopped off CAUSE The print margins are set too wide SOLUTION If you are using Outlook Express you must go to MSIE Internet Explorer and make the Page Setup changes there Then restart Outlook Express Copyright 2009 Ringd
16. types Fax Modem V 90 V 92 56K Power Supply External PSU Input 100 240 volts AC Frequency 47 63 Hz Output 5 Vdc 2 5 A uses less than 5 watts Approvals CE UL and CSA Part No 00 18 0591 1100 US 00 18 0591 2400 UK 00 18 0591 2200 DE Trademark Recognition ModuLAN Ringdale and FaxReceiver are trademarks of Ringdale Inc Windows is a trademark of Microsoft Corporation Copyright 2009 Ringdale User Manual 62 15820000 Page 47 of 54 E S E 3 D VARINGDALE Connecting people and information Legal Notices FCC Requirements for Telephone Line Equipment 1 The Federal Communications Commission FCC has established rules which permit this device to be directly connected to the telephone network with standardized jacks This equipment should not be used on party lines or coin lines 2 If this device is malfunctioning it may also be causing harm to the telephone network this device should be disconnected until the source of the problem can be determined and until the repair has been made If this is not done the telephone company may temporarily disconnect service 3 If you have problems with your telephone equipment after installing this device disconnect this device from the line to see if it is causing the problem If it is contact your supplier or an authorized agent 4 The telephone company may make changes in its technical operations and procedures If any such changes affect the co
17. zone is east of Greenwich England the number is positive If your time zone is west of GMT the number is negative For EST use 5 CST 6 MST 7 PST 8 AKST 9 and HAST 10 Copyright 2009 Ringdale User Manual 62 15820000 Page 30 of 54 VARINGDALE Connecting people and information 9 Daylight Saving Off This is a toggle When you are in Daylight Saving time summer months this should be on R Press R when you have the Unit Fax settings configured E o o UO D Copyright 2009 Ringdale User Manual 62 15820000 Page 31 of 54 dale com Oo c i VARINGDALE Connecting people and information CMD EXE telnet 11 22 33 44 Welcome to ITC FAX server Telnet configuration Version 9 47 Date 17 08 06 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 18 mins Change Telnet password Redirect debug to this screen Quit Enter item 4 Reboot after quitting Disabled This setting should be Enabled if you change an IP address and want to get your new IP address without disconnecting power Ensure you select Save settings when quitting after setting the reboot option otherwise changes you have made will be lost Alternatively you can enable the reboot option and quit without saving settings if you made changes to settings that take place immediately do not wish to keep them and instead wish
18. 288 9080 Before you call Please have the following information ready Y Serial number of the unit Y Network Information v IP address of FaxReceiver Mail Server and Default Gateway v Type of Fax cards installed in the FaxReceiver Y The symptoms of the problem Y History of the Problem o Did the device work for a period of time or fail immediately after installation o Was any PC option changed hardware or software prior to the problem appearing Address manual comments to Ringdale Inc Technical Support 101 Halmar Cove Georgetown Texas 78628 512 288 9080 www ringdale com support ringdale com Copyright 2009 Ringdale User Manual 62 15820000 Page 54 of 54
19. 5 242 238 88 Enter item 6 Oo c Do you require debug logging lt y n gt N Checking Mailserver connection please wait Mailserver connection OK Sending test Email Email sent OK Check if Email has been received cr to continue You will get an email similar to the below 10 30 2006 9 51 4M a cander ringdale com Incoming Fax From cander ringdale com To canderson ringdale com Subject Incoming Fax Ringdale ModuLan FaxReceiver MFR 200 vt9 47 Fax No 102 Location Still the same Remote Fax ID 512 301 8000 Date Received Mon 30 Oct 2006 09 51 46 This is a test Email Congratulations R Press R when you have the Unit Email settings configured CMD EXE telnet 11 22 33 44 Welcome to ITC FAX server Telnet configuration Version 9 47 Date 17 08 06 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 186 mins Change Telnet password Redirect debug to this screen Quit Enter item Copyright 2009 Ringdale User Manual 62 15820000 Page 29 of 54 VARINGDALE Connecting people and information UNIT FAX SETTINGS dale com Enter a 3 to setup the Fax parameters c CMD EXE telnet 205 242 238 88 Oo c Enter item 3 Unit Fax settings Fax reply I D Ringdale lt R gt Fax Fax number lt telephone number gt Fax location lt location gt Company name lt company gt
20. ER Unplug the power press the reset button plugging the power back in while holding reset for 10 seconds PROBLEM My virus checker sees the email attachment as a virus SOLUTION 1 Make sure that the timeserver is picking up the correct time amp date 2 If your sending account name is the same as the account you are sending to i e the From field is the same as the To field it could cause this This is one characteristic of some fraudulent email headers To see if this is the cause send an email from your PC to yourself with an attachment PROBLEM I enabled the DHCP setting but do not know what address was used SOLUTION After the IP address is assigned ping the address or range of addresses that it could have Then within 5 minutes use the ARP A command to see the IP Addresses assigned in that range Look for IP Address assigned to the Physical Address that has the last six digits matching the FaxReceiver s serial number Example C WINNT system32 gt arp a Interface 11 22 33 99 on Interface 0x1000003 Internet Address Physical Address Type 192 168 10 1 00 A0 92 bb 23 20 dynamic 192 168 10 23 00 A0 92 65 ec c4 dynamic 192 168 10 36 00 A0 92 6d 7d 53 dynamic 192 168 10 165 00 A0 92 83 8b Oc dynamic If the FaxReceiver s serial number is 838BOC then the IP Address is 192 168 10 165 PROBLEM I have a fax machine used for outgoing faxes connected to a phone splitter with the FaxReceiver When I try to send a fax
21. Receiver From the same host that you ping the FaxReceiver you should be able to ping the Gateway Address and the Mailserver smtp IP address PROBLEM It accepted the fax but did not seem to email the account that we set up CAUSE Destination Email address is incorrect SOLUTION Verify the Destination Email address Multiple destination addresses are not supported as long as you stay within the allowed number of characters PROBLEM I got an Incoming Fax email but it was not completed CAUSE This could indicate that there are phone line problems SOLUTION Enable the box for Signal Transmission Errors so that the email will inform you of this At the bottom of the email it should report The Fax Receiver encountered no errors or The fax receiver encountered errors Sometimes you can confirm a bad phone line by making a voice call to the number and listening for distortion static or a weak signal Copyright 2009 Ringdale User Manual 62 15820000 Page 38 of 54 dale com VARINGDALE Connecting people and information You may need to change from 4 pin cables to required 2 pin PROBLEM The emails being received from the Fax Receiver are all black CAUSE Some GIF viewers do not read the GIF correctly SOLUTION Try using the Ringdale GIF Viewer PROBLEM The emails being received from the Fax Receiver are all black CAUSE Phone line problem SOLUTION Ask your local phone company to check the lines PROBLEM
22. Receiver you can use Telnet to configure the parameters E o o UO D 3 E Benefits of using Telnet 1 You can use HyperTerminal or any other telnet utility to perform the setup procedures 2 The FaxReceiver does not have to be on the same physical network as long as you have a virtual connection to the network that it is attached to 3 There are additional debug features available in Telnet that are not available in the NPMP client This guide covers using the telnet utility that comes with Windows Programs A Documents id Eh Settings gt Ge Search d Help Cy Shut Down a Click on the Windows button in the lower left and select Run AZ a Type the name of a program Folder document or Internet resource and Windows will open it For you Open y Cancel Browse b Type in CMD and press the Enter key This will take you to the command prompt shown below Copyright 2009 Ringdale User Manual 62 15820000 Page 23 of 54 VARINGDALE Connecting people and information Microsoft Windows 2006 Version 5 00 2195 lt C gt Copyright 1985 2666 Microsoft Corp C WINNT system32 gt telnet 11 22 33 44 Type in telnet xx xx xx xx where xx xx xx xx is the IP address that you configured for the FaxReceiver and press Enter 95 C MD EXE telnet 205 242 238 88 Enter password If a password was set will respond Enter Password If a password has not been set you
23. Receiver ModuLAN 201 c CMD EXE telnet 205 242 238 88 E o v RA E E D c Unit IP address 011 022 8033 Subnet Mask 255 255 255 DNS Address 1 666 666 6668 DNS Address 2 666 666 6060 Unit Gateway addr 666 666 6606 DHCP RARP Disabled Timeserver 1 addr 192 643 244 Timeserver 2 addr 129 666 615 Timeserver 3 addr 129 006 B15 Return to previous menu Enter item Your Network Administrator should provide the Unit IP and Unit Gateway address 1 Unit IP address 011 022 033 044 should be changed to an unused IP address on your network NOTE If you use static IP addressing and you have a DHCP server this IP address should be added to your DHCP Server s static IP address list NOTE If you enter an invalid IP address format you will get a gt gt gt gt gt gt Not a valid IP address Format message 2 Subnet Mask Enter the subnet mask used for your network 3 DNS Address 1 Enter the primary DNS Server s IP address provided by your ISP for your network 4 DNS Address 2 Enter the secondary DNS Server s IP address provided by your ISP for your network 5 Gateway Address 011 022 033 001 should be changed to the IP address of your default gateway Typically this is the lowest address on the subnet for example 192 168 100 001 6 DHCP RARP This is a toggle Entering 3 will switch from Disabled to Enabled and back NOTE If you change to an addre
24. Server FaxtoFTP Telnet Time and Date Device Name FAX_589298 Telnet Port FE 1 9999 Session Time out 2 0 50 1 Telnet port This will enable the end user to set up a port that the company does not block e g port 80 or even port 25 That means that you will be able to telnet into the FaxReceiver from your desk enable debug send a fax to the unit also from your desk and figure out what is going wrong If you change the TELNET port number and don t reboot the new number takes effect on the second new telnet session i e open telnet on default port 23 Change to port 1234 and do a quit save Open another telnet session still on port 23 and quit All following telnet sessions must be on port 1234 2 Session Time out This option allows you to keep your telnet session active longer if you have a lot of interruptions while configuring the FaxReceiver If you specify zero as the Telnet session time out the session will never time out Click on the Time and Date tab Copyright 2009 Ringdale User Manual 62 15820000 Page 21 of 54 E o 10 o UO D c Time and Date Settings VARINGDALE 1 2 3 4 5 6 7 8 Connecting people and information Fax Device Configure General TCP IP Fax Settings Fax Routing Fax to E mail Fax to Server Fax to FTP Telnet Time and Date Device Name FAX 588288 Time Server IP 1 1824324418 Time Server IP 2 ngO0 Ti
25. VARINGDALE Connecting people and information E o 10 o UO D 3 FaxReceiver ModuLAN FaxReceiver 2OI Fax to Email Server User Manual Version 6 Copyright Ringdale Inc Part number 62 15910000 Ringdale MFR 201 ModuLAN FaxReceiver Copyright 2009 Ringdale User Manual 62 15820000 E VARINGDALE 9 Connecting people and information E Table of Contents EF Introductio raid 4 gt Faini TED OE 4 3 System Architecture 05 asas cri RERSERSEERNEERERSNNEN 4 Menu Map ferr 5 REQUIFS MEMES corran saani nai aidaa 6 Important Information coi 6 Installation 7 CON Saa 7 Reset Button c ccccccoccccnncoccnnnncoconnnnnnconnnnnnnonnnnnnnornnnnnssrennnnnncennnnass 11 Configu ratiO iio 12 CONNECTIONS csi 12 FAX CONFIGURATION UTILITY sssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 12 TELNET rose oun snc nn EaEREN M MEEKU uM EEEEUBT AEEA UE ERAN UE 23 UNIT IP SETTINGS o a 26 UNIT EMAIL SETTINGS soci un qu six aa aaa ROCA RUE Rar GR RR RN RR ce 28 UNIT FAX SETTINGS siii o a miaa m m up suos RED PIER ERE AQUAFEE RUNE MENFE ERN 30 Receiving d Fa 34 THE FaxVIGWDBE issvsev xEds viva FREIER E RM E EN E EIER KE ER VR REUS 35 Troubleshooting iissxssasnnasERa A 38 Upgrade Procedure eese eese eene nnne annuas 44 GIOSSaEV sarna 45 Technical Specificatlons esp nna au nau nRR RRKREE RE ERERREEEKREREKKEEE ERE REN 47 Trademark Recognition
26. ale User Manual 62 15820000 Page 41 of 54 E o E E D o c E VARINGDALE Connecting people and information 1 Start Internet Explorer 2 Click File then Page Setup 3 Adjust the left and right margins to about 25 4 Click OK 5 Restart Outlook Express QUESTION What happens if the LAN goes down ANSWER The FaxReceiver checks the LAN before answering a call If the LAN goes down while the fax is coming in the transmission is ended in an error Most fax machines will re transmit the fax PROBLEM When I receive a GIF it does not bring up a viewer SOLUTION Almost all PC s have Microsoft Paint but it may not be set up to be the default application for GIF Y Go to My Computer on your Desktop v Select the Tools menu and then choose Folder Options Y Click on the File Types tab Y Look for GIF If it is not there then click New v Putin GIF and down by Open With click the Change button Y Select Microsoft Paint OK all that and then when you double click on a GIF Microsoft Paint will open PROBLEM When I use the option 6 Check Mailserver connection it reports OK POP3 Service ready then Connection Terminated Abnormally CAUSE You are trying to connect to a POP3 mailserver This is an incoming mailserver SOLUTION You need to connect to an outgoing mailserver SMTP Usually the POP3 is at 110 The SMTP is usually at 25 You might need to just set it back to 25 But check the SMTP port for
27. anual 62 15820000 Page 37 of 54 dale com VARINGDALE Connecting people and information Troubleshooting PROBLEM LEDs do not flash at power up CAUSE Power cord not connected or the Ethernet cable is not attached to a live Ethernet network The LEDs are driven by the Ethernet chip and will not flash unless an Ethernet network is attached SOLUTION Check the green light on the power brick Look inside the unit for the light inside Check the Ethernet connections PROBLEM It does not accept a fax CAUSE The phone number is incorrect or the LAN connection is disconnected If it can not reach the SMTP mailserver it will not answer the call SOLUTION Plug an analog phone into the phone jack at the wall and verify the phone number Make certain that the LAN connection is attached and the Link LED is solid The green LED should flash when there is LAN activity to or from it Check your email parameters with Telnet In particular verify the following In Unit IP Settings This unit IP address This must be on the same subnet as the Gateway Gateway Address Typically the same as the above address but ending with 001 In Unit Email Settings Mailserver smtp IP address from your SMTP server administrator Mailserver login name often this is your email address Mailserver login password case sensitive Destination Email address After verifying the setup parameters make certain that you can ping the Fax
28. ase the user at his or her own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique publi par le Industrie Canada Copyright 2009 Ringdale User Manual 62 15820000 Page 52 of 54 dale com VARINGDALE Connecting people and information Federal Communications Commission and Industry Canada Radio Frequency Interference Statements Class B Digital Device This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to ra
29. axtoE mail Device Name FAX 589238 Fax ToFTP Server C Not all options are available for all devices There are two options enabled for the 1591 PDF version of code Fax to E Mail and Fax To FTP Server The Fax to Server functionality is only supported for the 1528 version of code It can send a GIF image to a Ringdale FollowMe database Copyright 2009 Ringdale User Manual 62 15820000 Page 16 of 54 E o 10 o UO D c 1 2 3 4 5 6 7 VARINGDALE Fax to E mail Settings Connecting people and information Fax Device Configure Fax to Server Fax to FTP Telnet Time and Date General ETA Fax Settings Fax Routing Fax to E mail Device Name FAX 589298 Mail Server SMTP Address smtp aol com Mailserver SMTP IP Port 587 1 9999 Default 25 Mailserver Login Name fax589298 aal com Mailserver Login Password pp Reply e mail Address fax589298Ba0l com Reply Name Fax Destination e mail fax589298 aol com Address es Mail Server SMTP Address This can be the IP Address or the SMTP name if you have DNS Servers defined under the TCP IP tab Mailserver SMTP IP Port The default is 25 This is most common Other common ports used are 26 and 2525 AOL uses port 587 Mailserver Login Name Often this is an email address When a fax is received in the email box it will come from this user Max 58 characters Mailserver Login Password This is the password for the abov
30. ce Configure Fax to Server Fax to FTP Telnet Time and Date General TCPAP FaxSettings FaxRouting FaxtoE mail Device Name FAX 589298 Hardware 1581 Fax to Ethernet PDF Firmware 10 32 Password Not Active New Password 3 The default Device Name is derived from the FaxReceiver s Hardware Address You can change it to something that will better identify it for you if you have multiple FaxReceivers 4 The Hardware description and Firmware revision is provided for technical support 5 If you click on the button it will save the parameters and exit the Properties window for that IP Address Click on the TCP IP tab Copyright O 2009 Ringdale User Manual 62 15820000 Page 13 of 54 TCP IP Settings RIN GDALE Connecting people and information Fax Device Configure Fax to Server Fax to FTP Telnet Time and Date gt x to e me 2 c k General TCP IP Fax Settings Fax Routing Fax to E mail Device Name FAX 589298 IP Address 11 223344 HE Subnet Mask 5552552550 Default Gateway DgO0 DNS Server 1 000 DNS Server 2 000 Time Server IP 1 824324418 Time Server IP 2 JA Time Server IP 3 000 NOTE Make certain that the IP address is set to 11 22 33 44 when you see it in FaxConfig If not then unplug power press and hold the red reset button plug power back in while holding the reset button for 20 seconds 1 Enter an unused IP Address
31. certain PROBLEM My faxes are being trapped as spam by the email spam filter CAUSE Without a timeserver the timestamp will be incorrect and your spam filter may trap the email SOLUTION Make certain that the timeserver IP address is correct Provide alternatives timeserver IP addresses in case the primary is down PROBLEM You cannot always set the IP Address Copyright 2009 Ringdale User Manual 62 15820000 Page 42 of 54 9 Y E 7 D VARINGDALE Connecting people and information CAUSE This occurs most often after having utilized the DHCP RARP method of obtaining an IP address SOLUTION You can solve the problem by resetting defaults and changing the IP address from 11 22 33 44 PROBLEM The time stamp within the email text is displaying a date from 1999 CAUSE The FaxReceiver is not connecting to a time server SOLUTION The first thing to do is verify that it is reaching the Time Servers You can do this by clicking on the Time and Date tab when you bring up the FaxConfig utility There is a Check Time From Device button Try these public time servers 129 006 015 029 and or 129 006 015 028 The Network Time Protocol port may be blocked NTP uses ports 123 for TCP and UDP Once you have it connecting to a Time Server you may have to set the Time Zone and select whenever or not you are in an area that uses Daylight Savings Copyright 2009 Ringdale User Manual 62 15820000 Page 43 of 54 E
32. de change This can be done either by pulling the plug to power the unit off and back on or telnet into the unit and enabling the 4 Reboot after quitting option and then Quit IMPORTANT NOTE In some cases it may be necessary to reset defaults and re enter your parameters This is done by unplugging power and then pressing the reset button for ten seconds when you plug power back in Copyright 2009 Ringdale User Manual 62 15820000 Page 44 of 54 dale com VARINGDALE Connecting people and information Glossary ARP Address Resolution Protocol A TCP IP protocol used to obtain a node s physical address A client station broadcasts an ARP request onto the network with the IP address of the target node it wishes to communicate with and the node with that address responds by sending back its physical address so that packets can be transmitted ARP returns the layer 2 address for a layer 3 address BMP BitMaP Also known as a bump file it is Windows native bitmapped graphics file format BMP files display from the bottom up and so will be upside down compared with the same fax sent in GIF or TIFF format CCITT Comite Consultatif International Telegraphique et Telephonique a k a The International Telegraph and Telephone Consultative Committee The old name for ITU T the group responsible for setting the international standards for telecommunications equipment See ITU below CRAM MDS is a Challenge Response Authe
33. dio communications If this equipment does cause harmful interference to radio or telephone reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Copyright 2009 Ringdale User Manual 62 15820000 Page 53 of 54 VARINGDALE Connecting people and information dale com Technical Support Ringdale UK Ltd Ringdale Inc and Ringdale GmbH all have Technical Support Departments North America Europe 8 00 a m to 5 00 p m CST Monday to Friday 0900 to 1700 GMT Monday to Friday Fax 512 829 2621 Fax 44 161 928 7015 Direct 512 288 9080 Phone 44 161 928 7014 Toll free 888
34. e email account There is a maximum of 58 characters NOTE case sensitive Reply e mail Address If the person who receives the fax does a reply it will go to this address Reply Name This is the name that shows in the email header when you receive a fax Destination e mail Address es This is where the email will be sent This can be the same as item 2 or it may be an alias set up to forward to multiple users Simply enter the addresses you wish to send to as one entry each address separated by either a semi colon or a comma There is a limitation of a maximum of 80 characters for all addresses Max 80 characters No spaces are allowed Enter each address on a new line Copyright 2009 Ringdale User Manual 62 15820000 Page 17 of 54 VARINGDALE Fax to FTP Settings Connecting people and information Fax Device Configure General TCPAP Far Settings Fax Routing Fax to E mail E o e o D S E Fax to Server Fax to FTP Telnet TimeandDate Device Name FAx_589298 FTP Server Address tpingddecom Directory Path Nu ai FTP Login Anonymous Password 1 FTP Server Address This can be the IP Address or the FTP Server name if you have DNS Servers defined under the TCP IP tab 2 Directory Path This is the folder that you want to place the faxes 3 FTP Login Max 58 characters Sometimes you will use Anonymous 4 Password This is the password There is a maximum
35. e problems saving the settings you may need to add an IP Address in the 11 22 33 xx network to your PC s network settings Depending on your Operating System this is the basic procedure Start Settings Network Connection Select Local Area Connection Select Properties Double click on your TCP IP connection If it is DHCP enabled you will have to disable it temporary Add the IP Address 11 22 33 55 Subnet Mask 255 255 255 0 Default Gateway is left alone Click OK twice NOTE You may need to unblock firewall ports This is the basic procedure Click on the Windows Start button in the lower left Select Settings then Control Panel Click Windows Firewall Either temporarily drop the Firewall or add exceptions for the following ports SMTP Simple Mail Transfer Protocol uses port 25 UDP and TCP 8451 UDP for NPMP device discovery and configuration 9100 TCP is used to send firmware to the FaxReceiver This can be done with FaxConfig or FirmwareUploader100 9100 TCP is also used to check time on the device Network Time Protocol There are 3 TCP ports for time NTP port 123 Time port 37 and Daytime port 13 Telnet uses TCP port 23 Copyright 2009 Ringdale User Manual 62 15820000 Page 15 of 54 E o o UO D Fax Routing VARINGDALE Connecting people and information Fax Device Configure Fax to Server Fax to FTP Telnet Time and Date General TCP IP Fax Settings Fax Routing F
36. ectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato 12 Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada 13 Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato Copyright 2009 Ringdale User Manual 62 15820000 Page 49 of 54 VARINGDALE Connecting people and information 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia E o E o UO D 3 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempefio o E El aparato ha sido tirado o su cubierta ha sido da ada Copyr
37. ed together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The LOAD NUMBER LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100 Copyright 2009 Ringdale User Manual 62 15820000 Page 51 of 54 E o E E D o c E VARINGDALE Connecting people and information Federal Communications Commission And Industry Canada Radio Frequency Interference Statements This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which c
38. from your network or click on the DHCP RARP Enable NOTE If you change to an address that is NOT in the same network range that your PC is you will still be able to see the FaxReceiver with the FaxConfig utility but you will not be able to change any parameters until you are on the same subnet 2 If you are not using DHCP or RARP enter the Subnet Mask 3 If you are not using DHCP or RARP set the Default Gateway 4 The Mail Server SMTP Address can be entered either as a URL for example smtp server austin rr com or an IP Address Using the URL is recommended if you may be changing ISP s but you have your own mail server 5 DNS Servers 1 and 2 are the Domain Name Servers provided by your ISP It is used to convert the Mail Server SMTP Address s URL to an IP Address 6 Time Server IP 1 2 amp 3 The 192 043 244 018 address is the time server at NCAR You can change this to a preferred timeserver and add two more Copyright 2009 Ringdale User Manual 62 15820000 Page 14 of 54 E o E E D o c E timeservers Without a timeserver the timestamp will be incorrect arm E GDALE spam filter may trap the email 7 Click on the E mail Settings tab TIME SERVER NOTE All timeservers send the time UT In order to set the time stamps correctly you must adjust your Time Zone Offset under the Fax Settings tab There is a list of public timeservers at this URL http tf nist gov service time servers html NOTE If you hav
39. h memory Powers up in less than 10 seconds Three login types CRAM MD5 LOGIN AUTH LOGIN and non authenticated System Architecture The MFR 201 uses an internal modem card to connect to the Fax Line The MFR 201 connects directly to an Ethernet 10 100baseTx network via fixed IP or DHCP Before operating the device a number of parameters have to be set up in the MFR 201 to allow log on to your company or Internet provider s mail server 3 different login types CRAM MD5 LOGIN AUTH LOGIN and non authenticated If the login and password parameters are NOT entered it will fall back to non authenticated login If the login and password parameters are entered it will try CRAM MD5 first If that fails it will fall back to insecure authentication same as Outlook Express uses and if that fails it will fall back to non authenticated login Setting up is achieved using the Telnet protocol and a telnet application is available for any operating system Check your PC Apple or Unix operator manual Since the device only relies on TCP IP and SMTP it will work in any common network environment Copyright 2009 Ringdale User Manual 62 15820000 Page 4 of 54 E VARINGDALE 9 VA people and information e E Menu Map T MENU ITEM CHARS DEFAULT FORMAT REQD 3 1 Setup IP 1 2 Setup SMTP Mailserver 2 Y 3 Setup Fax 3 Y 4 Reboot after quitting Disabled toggle 5 Change Telnet port 4 23 23 Y 6 Change Telnet session time out 2 2
40. he settings Max 253 characters For the telnet password all ASCII and non ASCII characters may be used except control characters those with HEX codes below 0x20 Note however that some telnet clients will modify or not pass non ASCII characters or may treat them as control commands for the telnet program rather than passing them on so best to stick with standard keyboard letters numbers and punctuation marks Accented characters on non English keyboards may also be used without problem Not required NOTE passwords are case sensitive The FaxReceiver defaults to having no telnet password factory reset Redirect debug to this screen This allows you to activate a troubleshooting tool When activated telnet will not timeout More on this screen in the troubleshooting section Q Quit When you have completed your changes press Q to Quit It will respond Do you want to save your changes before quitting Y N If you will enter y it will save your parameters and report All changes saved Goodbye The Telnet connection will then be dropped If you will enter n it will not save your parameters and report Quitting WITHOUT saving changes Goodbye The Telnet connection will then be dropped NOTE If you select n it will keep the parameters until the next power cycle or reboot This will allow you to test the new parameters before saving them Copyright 2009 Ringdale User Manual 62 15820000 Page 33 of 54 E
41. ight 2009 Ringdale User Manual 62 15820000 Page 50 of 54 dale com VARINGDALE Connecting people and information Certification Notice for Equipment Used in Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connect
42. ingdale User Manual 62 15820000 Page 3 of 54 dale com VARINGDALE Connecting people and information Introduction The Ringdale ModuLAN 9 FaxReceiver 201 is designed to receive a fax and convert it into an email to allow distribution that is more convenient and unwanted faxes can be electronically deleted The Ringdale Fax Receiver receives the fax and puts it into a mail server mailbox From there you or an administrator can read and re distribute the fax to the appropriate email recipient on the network or print it if necessary This reduces paper waste speeds up the communication and distribution of information allows automatic backup of received faxes and eliminates the need to maintain a fax machine solely for the purpose of receiving faxes The MFR 201 is one up from the MFR 200 with 1528 hardware in that the 1591 hardware has the additional capability of supporting the conversion of the fax image to either PDF or GIF You must specify the GIF or PDF version at the time of purchase or using the Upgrade Tools on the CDROM to convert from one to the other The unit also has an additional Fax to FTP Server option The setup is nearly the same as the MFR 200 and uses the same FaxConfig utility Functions not available based on the firmware are grayed out Features External voltage power supply 100 240 Volts 50 60 Hz Extremely low power consumption of less than 5 watts Remote management from any PC Retains its setup in Flas
43. it does not dial SOLUTION The FaxReceiver should not affect the operation of an outgoing fax on the same line Ensure that the outgoing fax machine is set up for tone dialing and not pulse dialing Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring and the FaxReceiver will attempt to answer If there is no incoming fax and tone dialing is used the FaxReceiver should not have any effect at all on the operation of the sending fax machine Another potential problem is that if someone tries to send an outgoing fax whilst a fax is being received it will mess up the reception Copyright 2009 Ringdale User Manual 62 15820000 Page 40 of 54 E S E 3 D VARINGDALE Connecting people and information PROBLEM I have a fax machine used for outgoing faxes connected to a phone splitter with the FaxReceiver When a fax comes in the outgoing fax machine answers the call first SOLUTION You will need to disable the sending fax s auto answer otherwise it will attempt to answer an incoming fax at the same time as the FaxReceiver PROBLEM I do not know the IP address of my SMTP server and the ISP is unavailable SOLUTION If you have the name of the SMTP mail server i e mail company name com you may be able to ping it in order to get the IP address Try 25 for the port If that does not work try 26 and 2525 QUESTION What does a good debugger trace look like ANSWER You should
44. it socket Plug the AC cord from the Switch Mode Power Supply into the 110V wall socket There is a green light on the power brick that will come on Plug the DC wires from the Switch Mode Power Supply unit into the FaxReceiver Copyright O 2009 Ringdale User Manual 62 15820000 Page 7 of 54 VARINGDALE Connecting people and information NOTE It will take about 10 seconds for the FaxReceiver to be ready to accept a fax or telnet connection When your Ethernet cable is connected to a network the link light will be on o E o UO D E Copyright O 2009 Ringdale User Manual 62 15820000 Page 8 of 54 E VARINGDALE I m 9 Connecting people and information E Typical installation replacing an incoming fax machine o o 2 wire 4 contacts 10 or 100 base Tx phone wall receptacle Ethernet wall receptacle External PSU to Wall Power Socket Copyright 2009 Ringdale User Manual 62 15820000 Page 9 of 54 E o E o UO D 3 E VARINGDALE Connecting people and information Installation where an outgoing fax machine is required on incoming line 2 wire 4 contacts 10 or 100 base Tx phone wall receptacle Ethernet wall receptacle Phone Splitter External PSU to Wall Power Socket Sending Fax Machine NOTE In this configuration there is the possibility of both machines answering the same call and it will not be obvious to anyone wanting to send a fax that the MFR 200 is
45. mance purposes Telnet The Internet standard protocol for remote login Runs on top of TCP IP Comes with most Operating Systems TIFF Acronym for Tagged Image File Format one of the most widely supported file formats for storing bit mapped images on personal computers both PCs and Macintosh computers TIFF graphics can be any resolution and they can be black and white gray scaled or color Files in TIFF format often end with a tif extension Common TIFF are TIFF CCITT and TIFF RLE Many TIFF viewers do not handle CCITT format correctly but most seem to work fine with RLE format Timeserver A timeserver is a computer networking device that reads the actual time from a reference clock and distributes this information to its clients using a computer network UDP User Datagram Protocol uses best effort no error correction and simple packets source address destination address length checksum UDP is carried in the Protocol field of IP UT Universal Time This is the time kept on the Greenwich meridian longitude zero five hours ahead of Eastern Standard Time Copyright 2009 Ringdale User Manual 62 15820000 Page 46 of 54 E o E o UO D 3 VARINGDALE Connecting people and information Technical Specifications Network 10 100 base Ethernet LAN RJ45 10baseT Connection Protocols ICMP NPMP NTP Ping RARP SMTP TCP IP UDP Email login CRAM MD5 LOGIN AUTH LOGIN and non authenticated
46. me Server IP 3 ngO0 Time Zone Offset Daylight Savings Enable T XSCDPESIERS Device Name This is the name that was given the device under the General tab Time Server IP 1 2 and 3 are the time servers set under the TCP IP tab Time Zone Offset is the offset from UT If you are in Greenwich England this number will be O If your time zone is east of Greenwich England the number is positive If your time zone is west of GMT the number is negative For EST use 5 CST 6 MST 7 PST 8 AKST 9 and HAST 10 All timeservers send the time UT In order to set the time stamps correctly you must adjust your Time Zone Offset Daylight Savings Enable From Spring to Fall when Daylight Savings is observed this should be enabled Check Time From Device This button allows you to check your Time Servers and Time Zone Offset Set Device Time From PC Clock This button allows you to set the device s time using your PC clock It is better to get the time servers working because the time setting can drift over time This option is disabled if you have time servers defined Click the OK button to exit the FaxDevice Configure for this device Click the Close button to exit FaxConfig utility Copyright O 2009 Ringdale User Manual 62 15820000 Page 22 of 54 VARINGDALE Connecting people and information TELNET Once you have configured the initial IP address or set your PC to the same network as the Fax
47. me physical network CONNECTIONS Connect the FaxReceiver to your network per the instructions in the previous section Its Default IP address is 11 22 33 44 FAX CONFIGURATION UTILITY There is a FaxConfig utility on the CDROM in the Fax Configure Tool directory of the CDROM You can run this utility from the CDROM or drag it to your PC NOTE The FaxConfig utility will only communicate properly with devices on its local network or on 11 22 33 44 1 Double click on the FaxConfig utility to start it It will bring up the following screen ES FaxConfig IP Address Hardware Address 512 859 2621 205 242 238 87 00 a0 92 66 77 88 512 288 7210 205 242 238 86 00 a0 92 22 21 90 Requery Network Properties About Send Firmware If it does not see the FaxReceiver check the connections and power and then click on the Requery Network button If changes were made using Telnet you Copyright O 2009 Ringdale User Manual 62 15820000 Page 12 of 54 VARINGDALE Connecting people and information should click on the Requery Network button If you have connected the FaxReceiver since starting FaxConfig utility use the Requery Network button to discover it 2 Using your mouse double click on the IP Address of the FaxReceiver to view or configure the properties of or click once to select it and then click the button and it will bring up the following screen E o o UO D 3 E Fax Devi
48. mpatibility or use of this device the telephone company is required to give adequate notice of the changes 5 If the telephone company requests information on what equipment is connected to their lines inform them of The telephone number that this unit is connected to The ringer equivalence number The USOC jack required RJ 11C The FCC registration number oo Items B and D can be found on the unit s FCC label The ringer equivalence number REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENs of all devices on any one line should not exceed five If too many devices are attached they may not ring properly 6 In the event of an equipment malfunction all repairs should be performed by your supplier or an authorized agent It is the responsibility of users requiring service to report the need for service to the supplier or to an authorized agent NOTE The manufacturer is not responsible for any radio or T V interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment Copyright 2009 Ringdale User Manual 62 15820000 Page 48 of 54 dale com VARINGDALE Connecting people and information Normas Oficiales Mexicanas NOM Electrical Safety Statement Instrucciones De Seguridad Todas las instrucciones de seguridad y operaci n deber n ser le das ante
49. ntication Mechanism hence CRAM defined in RFC 2195 based on the HMAC MD5 MAC algorithm DHCP Dynamic Host Configuration Protocol is a client server networking protocol that provides a mechanism for allocation of IP addresses to client hosts A DHCP server also provides configuration parameters specific to the DHCP client host requesting generally information required by the client host to participate on an IP network GIF Graphics Interchange Format the acronym s officially pronounced JIF is a very efficient and still quite popular picture format They are small and display on all current graphical browsers without needing a special plug in or taking up much CPU time GMT Greenwich Meridian Time or Greenwich Mean Time is the same as Universal Time ICMP Internet Control Message Protocol The Internet Control Message Protocol ICMP provides end to end control messages at the Network layer The ping utility uses ICMP for echo and echo reply messages whereas IRDP uses ICMP to generate advertisements for router IP addresses for locally connected workstations ISP Internet Service Provider ITU The International Telecommunication Union is the United Nations specialized agency dealing with telecommunications LED light emitting diode an electronic device that lights up when electricity is passed through it MD5 MD5 is one of a series of Message Digest algorithms It is a widely used cryptographic hash function wi
50. of 58 characters NOTE case sensitive Copyright 2009 Ringdale User Manual 62 15820000 Page 18 of 54 Fax to Server Settings A RINGDALE Connecting people and information NOTE This functionality will only be available for the GIF version Fax Device Configure z o Sc o UO D General TCP IP Fax Settings Fax Routing Fax to E mail Fax to Server FaxtoFTP Telnet TimeandDate Device Name 51 2 869 2621 FollowMe Q Server Address 205 242 238 181 1 FollowMe Q Server Address This can be the IP Address or the FollowMe Q Server name if you have DNS Servers defined under the TCP IP tab NOTE If you need this functionality contact your Ringdale FollowMe Sales Rep Copyright 2009 Ringdale User Manual 62 15820000 Page 19 of 54 E o 10 o UO D c Fax Settings 1 2 3 4 5 6 VARINGDALE Connecting people and information Fax Device Configure Fax to Server FaxtoFTP Telnet Time and Date General TCP IP Fax Settings Fax Routing Fax to E mail Device Name FAX 589298 Fax Reply ID Ringdale A Fax Fax Number 512 288 7210 Fax Location Broom Closet Company Name Neta Scaling Percentage ho v br on elay hn Signal Transmission Errors V Fax reply I D is sent to the Sending Fax 20 characters This is usually displayed on the display of the sending fax after establishing contact or recorded in its log print ou
51. receiving a fax and so they may try to dial out whilst there is an incoming fax in progress or the fax machine may auto redial Additionally the FaxReceiver first checks the mailserver connection before answering Depending on the mailserver this process can take 1 4 rings 1 Consider using a different line for outgoing faxes if at all possible The fax can still be programmed to give the number of the fax line in its CLI It could be connected to a normal voice line extension and most fax machines can be programmed to add the digit for an outside line to the start of every call 2 There are telephone line switches available both automatic and manual so that the other fax machine is only connected to the line when it is actually making a call and cannot connect if the line is busy 1 Asa last resort the fax machine should be able to be set up so that it does not auto answer at all or answer on the sixth ring You should also set the fax machine to tone dialing and not pulse dialing Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring and the FaxReceiver will attempt to answer Copyright 2009 Ringdale User Manual 62 15820000 Page 10 of 54 dale com VARINGDALE Connecting people and information LEDs The LEDs are itemized as follows LK Yellow LED The Link LED indicates that the port is functionally connected to an external port It lights up solid when the connected hub is turned
52. s de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc 6 El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante 7 El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado 9 El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato el ctrico deber ser conn
53. ss that is NOT in the same network range that your PC is you will still be able to see the FaxReceiver with the FaxConfig utility but you will not be able to change any parameters until you are on the same subnet If you use DHCP or RARP you must figure out what IP address it obtained Methods for doing this are covered in the troubleshooting section Copyright O 2009 Ringdale User Manual 62 15820000 Page 26 of 54 dale com Oo c VARINGDALE Connecting people and information 7 8 9 Timeserver 1 address 192 043 244 018 The 192 043 244 018 address is the timeserver at NCAR You can change this to a preferred timeserver and add two more timeservers Without a timeserver the timestamp will be incorrect and your spam filter may trap the email NOTE All timeservers send the time UT In order to set the time stamps correctly you must adjust your Time Zone Offset in the Setup Fax section There is a list of public timeservers at this URL http tf nist gov service time servers html R Press R when the Unit IP settings are all configured to return to the top menu 6 CMD EXE telnet 11 22 33 44 Welcome to ITC FAX server Telnet configuration Version 9 47 Date 17 08 06 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 18 mins Change Telnet password Redirect debug to this screen Quit Enter item NOTE Unlike all of the
54. t It is not mandatory to have an ID If it is not set the FaxReceiver will send an ID of 20 spaces to the distant fax Fax number This is the telephone number of the FaxReceiver Not required Max 20 characters Company Name This is the company that is the proud owner of the FaxReceiver Not required Max 28 characters Fax Location This can identify the specific location of the phone line in the building or the city that the FaxReceiver is located in Not required Max 28 characters Scaling Percentage This allows you to reduce or increase the size of the graphical image by a percentage 10 150 in increments of 5 Regardless of whether you are using the PDF or GIF version the quality will be best if left at 100 The FaxViewer software will automatically size the GIF at an easy to view size Answer Delay This specifies the number of rings before the FaxReceiver answers the call This would be used if you have the FaxReceiver daisy chained with a regular phone that you answer first Maximum is 30 rings Copyright 2009 Ringdale User Manual 62 15820000 Page 20 of 54 7 Signal Transmission Errors This is a diagnostic tool that wilft RINGDALE if you are experiencing phone line problems Many of these errors will not occur to a degree that will result in a complete failure Telnet Settings E o o UO D 3 E Fax Device Configure General TCP IP Fax Settings Fax Routing Fax to E mail Faxto
55. th a 128 bit hash value Internet standard RFC 1321 NCAR National Center for Atmospheric Research NPMP Network Peripheral Management Protocol NTP Network Time Protocol It uses ports 123 for TCP and UDP PCMCIA Personal Computer Memory Card International Association and pronounced as separate letters PCMCIA is an organization consisting of some 500 companies that has developed a standard for small credit card sized devices called PC Cards Copyright 2009 Ringdale User Manual 62 15820000 Page 45 of 54 dale com VARINGDALE Connecting people and information PING Packet Internet Groper is a protocol primarily used to troubleshoot IP network problems RARP Reverse ARP A TCP IP protocol used by a diskless workstation to obtain its IP address Upon startup the client station sends out a RARP request in an Ethernet frame to the RARP server which returns the layer 3 address for a layer 2 address performing the opposite function of an ARP RLE Run Length Encoded is a simple form of compression RLE consists of the process of searching for repeated runs of a single symbol in an input stream and replacing them by a single instance of the symbol and a run count SMTP Simple Mail Transfer Protocol Used for e mail port 25 SMTP gateways provide access to TCP IP e mail services SMTP is an Application layer protocol Subnet Mask A subnet mask allows IP networks to be subdivided for security and perfor
56. to revert back to the previous settings NOTE Most setup changes will take effect immediately you set them up The only exceptions are the IP parameters that cannot take effect immediately because a change to those would cut off the telnet session If you do a quit and save the new parameters are all written to Flash so they will be retained through a power cycle 5 Change Telnet port 23 This will enable the end user to set up a port that the company does not block e g port 80 or even port 25 That means that you will be able to telnet into the FaxReceiver from your desk enable debug send a fax to the unit also from your desk and figure out what is going wrong If you change the TELNET port number and don t reboot the new number takes effect on the second new telnet session i e open telnet on default port 23 Change to port 1234 and do a quit save Open another telnet session still on port 23 and quit All following telnet sessions must be on port 1234 6 Change Telnet session time out This option allows you to keep your telnet session active longer if you have a lot of interruptions while configuring the FaxReceiver If you specify zero as the Telnet session time out the session will never time out Copyright 2009 Ringdale User Manual 62 15820000 Page 32 of 54 VARINGDALE Connecting people and information dale com P Change Telnet password If you do not change this anyone can access the unit and change t
57. will not be prompted for a password when you telnet into the device c5 CMD EXE telnet 205 242 238 88 Welcome to ITC FAX server Telnet configuration Version r9 47 Date 25 16 66 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 2 mins Change Telnet password Redirect debug to this screen Quit A e rd oS CT CoD weve Yee Enter item Copyright 2009 Ringdale User Manual 62 15820000 Page 24 of 54 dale com VARINGDALE Connecting people and information MD EXE telnet 205 242 238 88 Welcome to ITC FAX server Telnet configuration Uersion r9 47 Date 25 16 66 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting lt Disabled gt 23 gt Change Telnet port Change Telnet session time out 2 mins Change Telnet password Redirect debug to this screen Quit Enter item For each line item to be altered type the option or menu number and press the Enter key then enter the information and press the Enter key NOTE If you leave the telnet session inactive for over two minutes it will time out disconnect and report Inactivity Timeout 2 minutes disconnecting You can change this timeout with option number 6 If you set it to O it will not timeout This parameter resets to 2 after each time you quit NOTE After each entry that you make you will get a confirmation message
58. y from sources of vibration or physical shock v Isolated from strong electromagnetic fields produced by electrical devices Y Provided with a properly grounded wall outlet WARNING NOTES Y Do not attempt to modify or use the supplied AC power cord if it is not the exact type required Y Whenever the chassis cover is to be removed ensure that the system is disconnected from its power source and from all telecommunications links networks or modem lines Y Do not operate the system with the cover removed Copyright 2009 Ringdale User Manual 62 15820000 Page 6 of 54 VARINGDALE Connecting people and information Installation The illustration shows the setup of the ports and the diagnostic LEDs o 2 o UO D E Connections See the drawings on page 7 for installation examples Insert your Ethernet RJ45 connection into the LAN jack on the front NOTE If you do not have your Ethernet connection plugged in there will be no lights on power up The Modem s RJ11 phone line cable and adapter will plug into the RJ11 phone connection at the rear of the unit with the other end into the RJ11 phone jack on the wall Alternatively you may plug the FaxReceiver into a phone splitter NOTE If you daisy chain from an outgoing fax machine it should be set to either don t answer or answer after 4 rings or more so that the FaxReceiver will pickup first Connect the power cord to the Switch Mode Power Supply un

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