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1. OGO Did You Know Your Internet Service Provider Can Block HCAI Emails Check if HCAI is a Safe Sender If you don t receive an email from systemdelivery hcai ca within one hour of using the Forgot your password or Forgot your User Name feature on HCAI check that you made HCAI a safe sender on your computer To learn about making HCAI a safe sender click here Adjust Your Internet Service Provider s Email Settings If you use a desktop application e g MS Outlook rather than a internet browser based service e g Gmail or Hotmail to access your email more changes may be required Your internet service provider ISP may have a spam filter on its mail server that is still blocking the systemdelivery hcai ca email To determine whether your ISP is blocking HCAI emails follow the steps listed below 1 You should log in to your ISP s webmail utility and check the J unk folder on your webmail account a This folder may contain messages that have not even been sent to your desktop 2 If you find the system message here mark it as Not junk 3 In addition access the Options menu on your email account and make HCAI a safe sender on the ISP server HCAR Health Claims for If you need any assistance with learning how to access your webmail please contact the ISP that provides your health care facility with an internet connection and email services aoc ton aan2. Once you have also marked HCAI as a safe sender through your webmail return to www hcai ca and reset your password s or retrieve User Name s Where Can I Learn More Get information about passwords and User Names via the Troubleshooting page at the HCAlinfo website or review the relevant chapters in HCAI s Web User Manual for Health Care Facilities
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