Premier 1000
Contents
1. All the reassurance you need Tunstall Premier 1000 Part Number D3207463B User Manual Tunstall Tunstall Australasia Pty Ltd Unit 1 120 Fison Avenue West Eagle Farm QLD 4009 Australia ACN 059 121 863 Telephone 07 3868 1322 Fax 07 3868 4322 Website www tunstallgroup com Contents Your Premier 1000 Pendant To Install Your Premier 1000 What to do in an emergency To make an emergency call To cancel an emergency call Other Features Answering calls with a Pendant Hints and Tips Pendant Options Notices Page 3 Page 4 Page 5 Page 6 Page 6 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Your Premier 1000 Aerial Your Premier 1000 is an emergency alarm device that connects you to a 24 hour Alarm Monitoring Centre Hands Free If you have a telephone LED you should plug it into your Premier 1000 unit s tel ephone extension socket This is so that any call being Tunstall made on the extension tel ephone will be cut off by an emergency call your emer gency call will then go straight through to the Alarm Monitoring Centre Cancel button Illuminated red Alarm button Microphone Contents of box One Premier 1000 One Power supply transformer attached to the Premier 1000 One Pendant with neckcord and pocket clip One Premier 1000 User Manual Pendant Your Amie Pendant is a radio alarm transmitter Amie Unit Alarm button Red Light2. Power Failure Your Premier 1000 is set up to monitor for a power failure If there is a power failure your unit will continue to work but the alarm button won t be illuminated When the power fails the unit beeps rapidly 10 times A special battery takes over and supplies power for several hours in normal use Once the battery is exhausted the unit will cease to work until mains power is restored You will still be able to use your telephone If the power failure lasts for more than one hour within the next hour your unit will automatically dial the Alarm Monitoring Centre The operator may al ready know that you have experienced a power failure and they should ask if you are alright The automatic call to the Alarm Monitoring Centre will be repeated every four hours until the power supply is restored The same warning call s will be made if your unit is unplugged from the mains power supply or if the mains is switched off The battery is automatically recharged by the mains power supply After a long power cut it may take up to 36 hours to regain its full charge If in doubt check with your supplier Inactivity and Low Temperature Monitoring Optional sensors can be connected to your Premier 1000 to allow monitoring of inactivity and low temperature Away Feature If you have inactivity or low temperature monitoring programmed into your Premier 1000 Then telephone the Alarm Monitoring Centre when you are going away for more t
3. non condensing Stor age is from 0 to 93 non condensing Maintenance The Premier 1000 and Amie units contain no user serviceable parts No routine maintenance is nec essary other than cleaning Standards This manual has been prepared using British Stand ard BS 7524 1991 the Code of Practice for Docu mentation for Social Alarm Systems Manufacturer Tunstall Electronics Limited Whitley Lodge Whitley Bridge Yorkshire DN14 OHR UK Telephone 44 1977 661234 Fax 44 1977 661993 12
4. the best method because the Alarm Monitoring Centre operates continuously However it is possible to arrange for alarm calls to go to a Per sonal Recipient e g a relative before calling the Alarm Monitoring Centre If you are interested in this facility please contact your supplier Low Temperature Alarms Smoke Detectors Inactivity Monitoring switches and Pullcord Switches For more information please contact your supplier Notices and Advice to Users The Premier 1000 is suitable for connection to either a aPSTN exclusive exchange line offering either Pulse or Tone dialling It is not suitable for use as an extension to a pay phone or for Use on a shared service or a 1 1 carrier system b a compatible PBX as an extension instrument Tunstall should be consulted for an up to date list of PBX s with which the apparatus is compatible It cannot be guaranteed that the apparatus will operate correctly under all conditions of connec tion to compatible PBX s Any cases of difficulty should be referred in the first instance to Tunstall More than one telephone The Ringer Equivalence Number REN of the Premier 1000 unit is 1 0 The sum of all the REN s of all the telephones that are simultaneously connected to one line should not exceed 4 which is the maximum ring ing capacity of the line Most telephones specify their REN but where an instrument is used and no REN is specified it can be assumed to hav
5. 00 with a SOFT CLOTH OR SOFT BRUSH Stubborn marks may be cleaned by using a soft cloth which has been moistened with a GENTLE DILUTE DETERGENT DO NOT use a very wet cloth DO NOT use harsh abrasive or corro sive cleaning agents e g avoid all scouring powders bleaches polishes etc Pendant When pressed your Pendant shows a constant light The red light on your Pendant should come on for three seconds whenever you press the alarm button This means that the Pendant is transmitting and the battery is in good con dition When pressed your Pendant shows a flashing light This means that the Pendant is transmitting but it has low battery power The Alarm Monitoring Centre will be alerted to the low battery power automatically but you should CONTACT YOUR SUPPLIER AS SOON AS POSSIBLE to arrange for a replacement Pendant When pressed your Pendant does not light at all THE PENDANT HAS NOT TRANSMITTED e IF YOU WERE TRYING TO MAKE AN ALARM CALL THEN NO CALL HAS BEEN MADE RAISE A CALL BY ANOTHER METHOD e g by pressing the red alarm button on the Premier 1000 or pulling a pullcord e If you were using your Pendant to answer a call when the Pendant fails you may press cancel to end the call IN EITHER CASE YOU MUST CONTACT YOUR SUPPLIER AS SOON AS POSSIBLE TO ARRANGE FOR A REPLACEMENT PENDANT 10 Options Personal Recipients Most emergency calls go straight through to the Alarm Monitoring Centre This is normally
6. It is light waterproof and can be worn in several ways It can be clipped to clothing or worn around your neck When in your home or garden keep it with you at all times Keep it by your bed at night When the alarm button is pressed it will automatically tell your Premier 1000 to dial the Alarm Monitoring Centre The operator will know who you are and where you live They will know this even if you can not speak or hear their voice To Install Your Premier 1000 1 Plug the Premier 1000 s Power Supply Transformer into a mains socket and switch it on The red alarm button will light If the telephone line is not connected for one minute the unit will warn you by sounding a tone If the LED keeps flashing then telephone your supplier 2 Plug the telephone lead of your Premier 1000 into your telephone Rear View l oo socket Any warning will stop 3 If you have a telephone plug the telephone Power connector of your Aerial telephone into the socket in the back of the Premier Premior 1099 1 lebh Connector for unit s 000 telephone plug optional triggers telephone lead 4 Ensure that the flexible wire aerial is hanging loose behind the back of the Premier 1000 5 Ensure that the microphone on the front of the unit is unobstructed see diagram on Page 3 6 When your Premier 1000 leaves the factory it is set to use LD Pulse dialling If your local telephone e
7. e a REN of 1 Safety DO NOT attempt to open the Premier 1000 The unit should be opened only by responsible au thorised personnel Apparatus connected to the Premier 1000 should have been approved comply with TS001 AS NZS3260 Other usage will invalidate any approval given to the apparatus Under no circumstances should you cut the wires which connect the Premier 1000 to the electrical supply the telephone socket or the options Approval 1 The Premier 1000 shall be connected to the specified telecommunications network only by means of cables meeting standards determined by AUSTEL and or equipment subject to a permit issued by AUSTEL 2 The Premier 1000 may only be used with a power supply either certified by AUSTEL or ap proved by a state or federal electrical regulator G72 Power Supply Connection of Power Supply This apparatus is for use when powered by a Plug Top Transformer part number XD3716033 Other usage will invalidate any approval given to this apparatus if as a result it ceases to comply with the edition of AS NZS3260 to which it was approved Battery Disposal Policy The Pendant and Premier 1000 contain batteries which must be disposed of in an approved man ner Contact your supplier for further details Environmental Limitations The operating temperature of the Premier 1000 is from 0 C to 45 C Storage is from 10 C to 50 C The operating Relative Humidity of the Premier 1000 is from 0 to 80
8. han one day and ask them to suspend inactivity monitoring temporarily You will hear some tones whilst they do this Monitoring will start again when the CANCEL button is pressed or a call is raised Answering Calls with a Pendant You can also use your Pendant to answer and finish calls If your Premier 1000 is ringing you can answer it by pressing the button on your Pendant once The call will then be answered and you can speak to the caller hands free To end a call answered with a Pendant press the Pendant s button again Pressing the CANCEL button will also finish a call answered with the Pendant Hints amp Tips If your Premier 1000 seems not to work e Ensure that the transformer is plugged into the mains power supply e Ensure that the power supply is switched on the alarm button should be lit e Ensure that the telephone lead is plugged into the telephone socket correctly Once you have eliminated these causes use another telephone to contact your supplier Moisture Your Premier 1000 is powered by the mains power supply and includes delicate electronics To allow water to come into contact with them is DANGEROUS and may cause serious damage If your unit does get wet then unplug it from the power supply and contact your supplier before attempting to re use it Your Pendant is waterproof making it easy to keep clean but is not de signed for immersion for extended periods Cleaning Dust your Premier 10
9. telephone is already in use When you raise an emergency call any outgoing call present on the attached telephone will be cut off Your emergency call will then go straight through to the Alarm Monitoring Centre To cancel an emergency call D If you raise an emergency call by mistake wait for five seconds then press the green CANCEL button on your Premier 1000 this will cancel the call If you can not get to your Premier 1000 before the Alarm Monitoring Centre answers do not worry The operator will be glad to know that you are alright and that your unit is working correctly Normally emergency calls are routed through to an Alarm Monitoring Centre However in some cases they will be routed through to a Personal Recipient Personal Recipients are explained towards the end of this manual 6 Other Features Telephone line monitoring Your Premier 1000 is set up to monitor whether the telephone line is available The line could become unavailable if the telephone line is disconnected or if the service provided by your local telephone line supplier e g TELSTRA fails If your telephone line is unavailable after one minute your unit will make a warning beep every second until it becomes available again If the warning is sounded check that the telephone lead is plugged into the socket correctly The warning can be silenced by pressing the CANCEL button If in doubt check with your local telephone service supplier e g TELSTRA
10. xchange supports MF Tone dialing your unit can be re programmed by the Alarm Monitoring Centre The Premier 1000 MUST be tested to ensure that it works satisfactorily before it is used as an emergency unit Press the illuminated red Alarm button and ensure that a call is made to the Alarm Monitoring Centre Once the previous call has been ended press the Alarm button on the Pendant and ensure that a call is made to the Alarm Monitoring Centre If you have more than one Pendant then repeat this test for each Pen dant If either of these calls fails to connect to the Alarm Monitoring Cen tre then the Premier 1000 should not be used as an emergency unit Please contact your supplier immediately 5 What To Do In An Emergency v To make an emergency call A Either Press the red alarm button on your Premier 1000 Or Press the button on your Pendant Or Pull the pullcord if one is connected to your Premier 1000 The light in the alarm button will flash and the unit will beep You will hear various tones as the call goes through When the Alarm Monitoring Centre op erator see footnote below answers explain your problem and the operator will help you If your unit fails to connect to the Alarm Monitoring Centre it will automati cally try again until it is successful up to a maximum of 10 attempts When the Alarm Monitoring Centre operator has dealt with your call your unit will be reset automatically What if the
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