(TSI) User Manual
Contents
1. Getting Started About the Tenant Services Interface Your property management company has provided a self service web interface known as the Tenant Services Interface This interface enables you to enter and track service requests In addition your Tenant Services Interface may include Resource Reservations and Visitor oecurity Your property management company will provide a web address user name and password for using your Tenant Services Interface Please note that the images included here are for instructional purposes only depending on how the TSI has been configured the interface may not necessarily appear exactly as depicted VIEW SERVICE REQUESTS r Submitted Raquest T tats Service Requests t eee TIU TIT puer Last 120 Days Any Any Search Prnt k AI Requests My Requests Request Ne ve Date zupmtzed atsius Heguest Typs Detnits Hae Regu 5DngR 157 Way IT 10 IE AN Dpen Bedi VWielee 4 ut hat enough 5020441 May 01 12 57 PM ip Open HAE My office ims too cold k Find Request E Reseryabnns E Al Reservations ity RHeservab ns kh New Reservation ih VWistior Security b AB Vds t Wy Visis hk New Wea E Find Ysi b pin Visitors k Frequent Viskors es Sen esta ee F My Colleagues New Colleague E Fiia Coleagues d My Profik 4 Sign Out TSI User Manual Logging In After logging in users who are inactive for 60 minutes will be automatically logged out 1 Open a web browser and ente2. in the last 30 days of any request type and any status To change the time frame click the Submitted drop down and select the desired time frame Submitted Request Type Stats Last 30 Days Any Hay wj Anytime Last 7 Days Last 30 Days te Submitted Status Request Type Details past 60 Days 01 12 57 PM B Open HVAC Last 140 Days Feb 28 10 42 AM Open Access Phone Room Mech Room 1171122 Jan 18 03 54 PM B Completed HVAC IT1120 Jan 18 03 06 PM E Completed HVAC 2 To change the request type click the Request Type drop down and select the desired type Submitted Request Type Status Last30Days w Any 7 77 w lay Any Access Phone Room Mech Room Request No s aquest Type Details 1506447 p 1458370 ecess Phone Room Mech Dom 171122 AC 1171120 jan 18 03 06 PI B Competed HVAC 3 To change the status click the Status drop down and select the desired status TSI User Manual Submitted Request Type Last 30 Days Any Request Now Date Submitted Status J Details ae 2 T l Delayed 1506447 May 01 12 57 PM B Open n Declined 1468370 Feb 28 10 42 AM Open Mech 11711272 Jan 18 03 54 PM Completed HVAC 1171120 Jan 18 03 06 PM E Completed HVAC 4 Click the Search button Requests matching the selected criteria are displayed on the My Service Requests screen 5 By default the system organizes the Requests by Request Number in descending order highest to lowest Y
3. ion of the request click the Building field and select the desired building from the drop down list Use the Floor and Suite drop down lists to select a floor and suite Click the Request Type field and select a request type from the drop down menu lf your Property Management Company uses priority levels for requests as shown below use the Priority drop down menu to select a priority Your Property Management Company may also require additional custom fields to be filled in Such as a reference number as shown below Enter the appropriate information in any additional fields which may be present Click the Details field and enter the details of the request Indicate if an estimate is required using the checkbox provided Click Submit Your request is submitted and the Request Confirmation screen is displayed TSI User Manual if your property uses the Authorization feature your request may require authorization before it can be processed The system will display a message informing you that authorization is required Property Le Bot Tower My office is too cold Return To List Resource Reservations searching by Request Number You can search for a specific request by entering the request number In situations where you do not know the request number you can instead sort through your request list as described in Organizing my Service Requesis 1 Click on Find Request i
4. n the main menu The Find Request screen is displayed Service Requests k My Requests k New Request 2 Enter the request number into the field provided then click Search to display the request Request Search 3 The request details are displayed When you are finished you can click Return To List to be taken to the My Requests List alternately you can click Find Request from the main menu to search for another request TSI User Manual E Service Requests Find Visit import Visitors Frequent Vietore C admnatranon e My Colleagues New Colleague t nvile Coleagues dA lity Prone U sign ous Request No Property Building Floor Suite Permission in Ender if Tenant amp unavailable Secondary Contact Name Cost Assat Reference Number Reference B Contact Local Room Entry Cost Centra ViorkOrder Custom 5 1506447 Le Bat Tower Tron Tower 321 Normal HVAC May 12012 12 57 PM May 1 2012 12 57 PM Hiatory Date Event May Of 01 00 Pu Open Hay 01 01 01 Pii Bsigred Eabmais Estimate i in progress Resource Reservations Organizing My Service Requests j You can use the sorting and filtering methods described below to search for requests when the specific request number is not known To search for a request using the request number see Searching by Request Number 1 By default the system displays requests submitted
5. ou can sort the list by clicking on the following headings e Request Number e Date Submitted e Status e Request Type Submitted Request Type Status Last 120 Days Mi Any Any vi 1458370 Feh 28 10 42 AM Open Access Phone Room Mech Room 1171122 Jan 18 03 54 PM E Completed HVAC 171120 Jan 18 03 06 PM E Completed HVAC 6 Toview a request details click the request number Printing Request Lists To print the list of service requests click Print from the View Service Requests screen Submitted Request Type Status Last 120 Days Any Any Print Request No w Date Submitted Status Request Type Details 1506447 May 01 12 57 PM p Open HVAC
6. r the web address to your Tenant Services Interface as provided by your property management company The Login screen is displayed 2 Click the Username field and enter your user name 3 Click the Password field and enter your password 4 f you would like the site to remember your user name and password place a checkmark beside Remember Me 5 Click Sign In Tenant Login Client Services eee mame Welcome to Tenant Services where you can easily access information regarding building operations senices jaibot or place a request for samice IT you are not already a user of our web based Tenant Sen ces and wish to obtain a login ID and password Password please contact the Property Management Office Remember Me Forgot your password Click Here Tenant Service Requests Making a Request Requests are submitted to report issues which require attention from your Property Management Company To create a new request follow the steps outlined below 1 10 Click New Reguest in the main menu The Service Reguest Entry screen is displayed B service Requests k My Requests k Find Request h Visitor Security The system automatically selects your property If you have offices in more than one building and your tenancy has been set up to allow you to create Requests for more than one building not shown below there will be a Building field on the Service Request Entry screen To select a building for the locat
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