CashPro® Online Getting Started Guide Remote Deposit
Contents
1. Customer Care Center representative at U S Canada 1 888 367 2521 Monday Friday between 8 a m 1 a m Eastern Time Outside of the U S Canada 1 804 553 6252 Return to Table of Contents CashPro Online Getting Started Guide 9 Technical Support For regional technical support refer to the table below Note The contact information is current as of February 2012 For a more recent listing go to CashPro Online gt Support gt Help gt click Contact Us Region Asia Australia EMEA Latin America United States amp Canada Location Bangalore Beijing Guangzhou Hong Kong India Indonesia Malaysia Mumbai New Delhi Philippines Shanghai Singapore Taiwan Thailand Main Main Main Brazil Mexico Main Telephone Number 9180 6600 6255 8610 5960 5666 8620 8116 2226 852 2597 3700 9122 6632 3060 62 0 21 515 8200 60 3 2039 4112 9122 6632 3777 9111 6616 2888 63 2 815 5588 8621 6160 8777 65 6239 3300 8862 2728 9863 66 2305 2990 61 2 9931 4333 44 0 20 8313 2154 469 330 1160 55 11 2188 4587 52 55 5230 6310 888 589 3473 CashPro Online Getting Started Guide Hours Monday to Friday 9 00 a m 6 00 p m Local time Monday to Friday 9 00 a m 6 00 p m Local time Monday to Friday 8 00 a m 6 00 p m UK local time Monday to Friday 9 00 a m 6 00 p m Eastern Time Monday to Frida2. it is processed The status of a Received deposit changes to Perfected or Perfected Adjusted after it has been reviewed by Bank of America Merrill Lynch Any dollar adjustments applied to the deposit during this review are presented in Remote Deposit as Perfected Adjusted Deposits submitted by your local deadline 9 00 p m Pacific and Mountain 10 00 p m Central and Eastern will receive same day ledger credit 3 Store the scanned checks in a secure place for 14 days and then destroy them using commercially accepted standards This completes the procedure Return to Table of Contents CashPro Online Getting Started Guide f Generating a Report To generate a report complete the following 1 Log in to CashPro Online 2 Click Receipts gt Remote Deposit The Remote Deposit screen displays 3 Click Reports The Reporting screen displays 4 Select the desired report from the Report drop down menu 5 Select the desired format from the Format drop down menu 6 Select the desired date from the Date Range Type drop down menu Deposit Receipt Date Select this option for Perfected deposits Posted Date Select this option for deposits that have not been Perfected 7 Select the Start and End Date range Notes Images are available for 45 days within the service Supporting data is available for 90 days 8 Select a Deposit Status 9 Select whether or not you need Images of the items on the report This
3. scanner model image Click Save The Save as window displays Choose a location to save the file Note Do not change the default File name or Save as type Click Save The Download Complete window displays Click Run The Security Warning window displays Click Run The Driver InstallShield Wizard window displays Click Next Verify that the scanner is unplugged from your computer Click OK Click Install Click Finish Plug the scanner USB cable into the computer Plug the other end of the scanner USB cable into the scanner if required Click Return This completes the procedure Return to Table of Contents CashPro Online Getting Started Guide 4 Making a Deposit To make a deposit complete the following 1 10 11 12 Gather all deposit tickets if using a paper ticket and debit items Note Exclude foreign checks and copies or faxes of checks Compute the expected total amount of your deposit Note This amount is the Declared amount Perform a quality check of all deposit items For instance Verify that the bottom and leading edges of the items are aligned and facing the same direction Remove all staples paper clips etc Straighten any bent corners Log in to CashPro Online Click Receipts gt Remote Deposit The Remote Deposit screen displays Click Create New Deposit Notes The options displayed on the page depend on your company s entitlement
4. CashPro Online Getting Started Guide Remote Deposit Bankof America Z Merrill Lynch Table of Contents Bankof America LA Merrill Lynch MOGUC TON soria a E E E inten aeedade easeceyecans vances 3 Logging in to Remote Deposit Service ccc cccc cece cence cee ec sees eeseseeeeeneees 3 Installing the Scanner Divel cccccccceecececeeesceceaesenseseaeseeseaeaeeseetaeaseneaes 4 Making a DEPOSIt 0 cece cece cece e cece eee e eee e eee tenes eae e eee a esata t estates tae eseaeeneaes 5 Tans mAT A DOM Ieee E E ES r Generating a REDONE ete tet se es ieare atc is ra gp enews aes ETORRA EEE 8 FNC CSS SUI CUD sacs tate oes ness A ace E A ELE E E T 8 Accessing Help TipS geeactincd peau ccgeeaseeen ni orrateanranienadacuna enhaenntsasseeeetieennene 9 Image Customer Care Center ccc cece ec ec ec ec eee eeeeeceeececeaeseaeeeseeeeeaeaeeeaees 9 Technical SN ON Carta p cserrentaactmer aren onan neni guiness cabayiatenianadesaavaets talntainetmesedan 10 CashPro Online Getting Started Guide 2 Receipts Bankof America 7 Merrill Lynch Getting Started with Remote Deposit Technical Support Go to CashPro Online gt Support gt Help gt Contact Us Introduction The Bank of America Merrill Lynch Remote Deposit service is a web based service available within CashPro Online It enables companies to make electronic deposits from their desktops using an approved scanner Remote Deposit users can scan ca
5. entire deposit 15 Slide the items up to the line mark on the body of the scanner Note Do not push or insert items past the line 16 Click Start Capture Notes As items are scanned Remote Deposit captures each item amount and keeps a running total These amounts are populated on the Deposit Item List screen The deposit balances in most cases This means the declared amount equals the scanned amount Once balanced the Balancing Difference displays in green as 0 00 Ifthe deposit does not balance refer to the Remote Deposit User Guide for more information The scanner will print a horizontal spray on the back of each check and the service will overlay a virtual endorsement on the check image that will be used in clearing the item 17 Go to Transmitting a Deposit to complete the deposit This completes the procedure Return to Table of Contents CashPro Online Getting Started Guide 6 Transmitting a Deposit To transmit a deposit complete the following 1 Is the Complete button green If Then Yes a Click Complete b Go to step 2 No a Correct the errors within the deposit Notes If the Complete button displays in red text or is not enabled there are errors If the Balancing Difference displays in red text the two amounts are not equal The error displays with an attention icon dil b Go to step 2 2 Click OK to transmit the deposit Notes The deposit status changes as
6. feature is available for certain reports 10 Click Create Report Notes This report displays in a list at the bottom of the screen While the report is being generated the status shows as Submitted The report status changes to Completed if a report is returned with data The report status changes to Empty if there is no data 11 Click Display the saved report A prompt displays with the option to save or cancel This completes the procedure Accessing Help To access the Help menu complete the following 1 Log in to CashPro Online 2 Click Receipts gt Remote Deposit The Remote Deposit screen displays 3 Click Help in the top right corner of the Remote Deposit screen The information specific to the screen being viewed displays Note Help is not an interactive tool it displays only static information This completes the procedure Return to Table of Contents CashPro Online Getting Started Guide 8 Accessing Help Tips To access Help Tips complete the following 1 Log in to CashPro Online 2 Click Receipts gt Remote Deposit The Remote Deposit screen displays 3 Click Help Tips in the top right corner of the Remote Deposit screen 4 Select Show Tips Tool tips display when you mouse over a button or field Note If you select Hide Tips Help Tips will not display This completes the procedure Image Customer Care Center For questions regarding Remote Deposit and Scanners contact an Image
7. pture images and Magnetic Ink Character Recognition MICR data of U S dollar items drawn on U S banks and transmit that data to Bank of America Merrill Lynch using a secure Internet connection Remote Deposit Service is available for scanning items and transmitting deposits 24 hours a day excluding scheduled system maintenance times Logging in to Remote Deposit Service To log in to Remote Deposit Service complete the following 1 Log in to CashPro Online 2 Click Receipts gt Remote Deposit The Remote Deposit Service Online Welcome Page displays Note If the Remote Deposit Service Online Welcome page does not display contact your company administrator for your Remote Deposit entitlement This completes the procedure Return to Table of Contents CashPro Online Getting Started Guide 3 Installing the Scanner Driver To install the scanner driver complete the following 1 2 3 4 22 Disconnect the scanner Disconnect the USB cable from the computer Log in to the computer Do you have local administrator rights If Then Yes Go to step 5 No Contact your administrator or technical support to complete the installation on your behalf This completes this procedure Close all applications Log in to CashPro Online Click Receipts gt Remote Deposit The Remote Deposit screen displays Click Create New Deposit The Driver Download page displays Click the link for the drivers under the appropriate
8. s The fields required to process the deposit are identified with an asterisk on the New Deposit page Select the desired option from the Account group drop down menu Select the desired option from the Account number drop down menu Select Simple for Deposits Allowed Select the desired Deposit Type Note For Automated Clearing House ACH clients only select the ACH Company Name assigned to the account number selected for the deposit Enter Optional Field data if desired Do you wish to enter the number of items within the deposit If Then Yes a Enter the Number of items Notes Up to 500 items per deposit are allowed including the deposit slip and checks There is no limit to the number of deposits made in a day b Go to step 13 No Go to step 13 Return to Table of Contents CashPro Online Getting Started Guide 5 13 Enter the deposit s total amount from step 2 in Declared amount Notes The declared amount is compared with the deposit total of the scanned items The declared amount cannot exceed 99 999 999 99 Ifa decimal is not entered one is assumed present at the end of the entered amount 14 Place deposit items in the scanner entry tray Notes f your setup requires a paper deposit slip a message displays saying you must scan the deposit slip first Consult your scanner User Manual to determine how many items may be loaded at a time Add items until you have captured the
9. y 9 00 a m 6 00 p m San Paulo local time Monday to Friday 9 00 a m 6 00 p m Central Time Monday to Friday 7 00 a m 9 00 p m Eastern Time Email Address asia tcc bankofamerica com asia tcc bankofamerica com emea directsupport bankofamerica com latam_ops bankofamerica com cashpro bankofamerica com Return to Table of Contents 10 Bank of America Merrill Lynch is the marketing name for the global banking and global markets businesses of Bank of America Corporation Lending derivatives and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation including Bank of America N A member FDIC Securities strategic advisory and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation Investment Banking Affiliates including in the United States Merrill Lynch Pierce Fenner amp Smith Incorporated and Merrill Lynch Professional Clearing Corp all of which are registered broker dealers and members of FINRA and SIPC and in other jurisdictions by locally registered entities Investment products offered by Investment Banking Affiliates Are Not FDIC Insured May Lose Value Are Not Bank Guaranteed 2012 Bank of America Corporation
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