SALES AND INSTALLATION GUIDE
Contents
1. Architecture TiVo Series4 TiVo Premiere Dimensions 16 5 W x 9 7 D x 2 4 H with feet 2 1 H without feet bezel height Weight 6 8 Ibs Outer Carton Dimensions 19 75 W x 13 D x 6 125 H UPC 851342000964 Model TCD746500 SKU R74650 Optional Accessories e TiVo Slide remote e TiVo Wireless N or G Network Adapter e TiVo Phone Line Adapter e TiVo Stream Included in Box e TiVo Premiere e TiVo remote e Instruction manual and quick start guide e Cables includes 6 HDMI 6 AC power 6 5 Ethernet 6 composite video and audio cable Visit www tivo com premiere for more information TiVo Stream Easily stream and transfer shows to your tablet or smartphone Product Overview Specifications e Stream up to 4 shows at once to 4 different mobile devices Compatible DVRs e Watch a show on your smartphone or tablet as it s e TiVo Premiere recorded almost like watching live TV TiVo Premiere XL e Wirelessly transfer shows to your smartphone or tablet e TiVo Premiere 4 e Download a 1 hour show to your device in as little e TiVo Premiere XL4 Elite as 15 minutes a Outputs Gigabit Ethernet power status LED network status LEDs Inputs Gigabit Ethernet 12v DC power TiVo Stream Dimensions 4 W x 4 D x 1 05 H What You ll Need e Atleast one TiVo Premiere series DVR One or more iPad iPhone or iPod touch devices running iOS5 1 or later visit tivo com stream for2. SALES AND INSTALLATION GUIDE TiVo Premiere TiVo Premiere 4 TiVo Premiere XL4 additional information visit custom tivo com for Ti o s authorized retail installers and is not to be copied or distributed to any third parties Table of Contents INTRODUCTION TO TIVO amp WHOLE HOME SECTION 1 3 Introduction 4 Whole Home 5 TiVo Premiere XL4 6 TiVo Premiere 4 7 TiVo Premiere 8 TiVo Stream WHOLE HOME DESIGN GUIDE SECTION 2 9 TiVo DVR Basics 10 Best of TV and the Web 11 Managing Your DVR From Anywhere 11 The TiVo App 12 Advanced DVR Solutions 13 Multi Room Viewing 13 Multi Room Streaming 14 TiVo Stream 15 Adding More Storage 16 TiVo DVR Solutions 18 Estimating a TiVo Install 19 Two Things You Didn t Know About TiVo Install 19 Full Control Integration WHOLE HOME INSTALLATION GUIDE SECTION 3 20 Installation and Applications 20 TiVo Premiere Connections Guide 21 TiVo Premiere Remote Control 22 Set Up Out of the Box 23 It All Starts With a Network Connection 23 Networking Options 26 Antenna Set Up 26 Continuing Guided Set Up 2 CableCARD Installations 28 Switch Digital Video 29 Take a Video Guided Tour ACCESSORIES SECTION 4 30 TiVo Product Information TiVo Sales and Installation Guide INTRODUCTION Much More Than a DVR TiVo Boxes Are the Ultimate Source for Content and Connectivity This sales and ins
3. seamless solution to the most demanding of clients Stream not only delivers recorded and live TV shows to tablets and smartphones anywhere within the home network it also wirelessly transfers recorded shows to mobile devices so favorites can be enjoyed on the road on a plane or while swinging ona hammock at the cabin It s a surprising and delightful feature that makes your job that much easier Give Them Total Control with TiVo Apps Imagine the looks on their faces when you demonstrate how easily the Stream is controlled with the free TiVo app for smart phones and tablets Not only does the TiVo app enable browsing and scheduling on the couch without any interrupting of the show on the screen they can also browse schedule or manage recordings when they re away from home It s just one more way you can demonstrate how TiVo provides them with complete control of their entertainment experience in a way they simply can t get anywhere else Complete Entertainment Solutions Wherever They Go From expandable memory and attractive remote control options to easy networking and control system integration as well as the ability to easily move content around and out of the house TiVo provides you with an exciting and compelling story to paint for your prospective customers It also enables you to deliver a whole home solution they can t get any other way For family time alone time or travel time nothing else lets you tailor fit a solution
4. UP After the initial guided setup download the Premiere DVR will prompt installers for a TV programming source The Premiere DVR will have three options on this menu but only two include antenna solutions For clients opting to subscribe to digital cable and antenna channels please reference the installing CableCARD portion of the guide For clients opting to receive only free over the air broadcast channels please choose antenna only The Premiere DVR will then check for an active network connection before continuing the setup and scanning for antenna channels Once the DVR has determined the channel list it will call into TiVo service to download program information before completing the installation Press the TiVo Central button when prompted to complete the installation CABLECARD INSTALLATIONS While TiVo Premiere supports analog channels Premiere 4 and XL4 do not require a CableCARD to receive programming To receive digital channels on any Premiere DVR will have to pair a CableCARD to the DVR To shorten these process installers should make arrangements between the local cable company and the client to make sure a CableCARD is present at the scheduled time of installation How Do I Get a CableCARD Your customer will need to request a CableCARD from their cable company Not all cable companies support third party CableCARD installations Installers can easily identify a local cable company which supports third installations by
5. World s only THX certified DVR for optimal sound and video fidelity Free TiVo App for iPad iPhone and Android provides aricher TV experience eSATA port supports increased storage via compatible hard drive Compatible with digital cable and Verizon FiOS Stream or share recorded content between TiVo Premiere DVRs Integrates with Crestron Control4 RTI and other popular control systems Supports HDMI compliant splitters with up to 16 HDMI ports e MoCA support including MoCA bridge e Superb source for HT upgrades and future expansion What You ll Need e Subscription to the TiVo service via a broadband Ethernet or MoCA connection Digital cable TV or Verizon FiOS connection does not support satellite AT amp T U verse antenna or analog cable e One multistream CableCARD decoder from cable company required to receive digital cable channels additional fee may apply Whole Home Specifications Supported Signal Sources e Digital cable QAM only e Verizon FiOS Does not support analog cable antenna ATSC satellite or AT amp T U verse Outputs HDMI component video composite video optical audio analog audio Video Output Modes Include 480i 480p 720p 1080i 1080p Inputs CableCARD support cable coax Ethernet connection USB 2 0 ports 2 eSATA MoCA Architecture TiVo Series4 Audio Video THX certified Dolby 5 1 TiVo Premiere XL4 Dimensions 16 5 W x 9 7 D
6. confirming they support third party modem installations The FCC mandates cable operators must allow self installation of CableCARDs if they allow self installation of other equipment such as digital boxes or cable modems For more helpful hints about CableCARD consumer rights visit www fcc gov guides cablecard know your rights What Type of CableCARD Will Need The model TiVo DVR being installed will dictate the type of CableCARD required All Premiere Series 4 DVRs require installation of a multi stream CableCARD The Series3 requires the installation of dual single stream cards while the TiVo HD and HD XL can be installed with either depending on configuration type Activating the Card 1 With the TV on and the cable input connected to the TiVo box insert the CableCARD into the CableCARD slot with TiVo Premiere it s on the back of the box Figure 1 2 When the decoder information screen appears select configure CableCARD and then CableCARD menu Figure 2 3 Call the cable company if you haven t already for card initialization you ll need to provide them with the appropriate numbers from the configuration screen Be sure to inform the cable company operator that you re activating a TiVo DVR Figure 3 CableCARD Slot Figure 1 Figure 2 Figure 3 SWITCH DIGITAL VIDEO Switched Digital Video SDV is a new technology allowing cable providers to expand programming received by sending certain ch
7. content partners TiVo Broadband content partners are searchable sources in the TiVo interface and may require a subscription to receive some services For information on pricing and content availability please visit the respective partner sites directly TAKE A VIDEO GUIDED TOUR Now that TiVo Premiere is connected to the network all the amazing features that set the TiVo service apart from the competition are ready to explore and control On every new TiVo box you ll also find a folder in My Shows called TiVo Premiere Tours that contains some cool and educational videos to guide your customer through the top line features of the box These videos appear automatically when the box is activated and can be deleted by the customer A copy of the TiVo Premiere brochure that describes many of the features is available for download from custom tivo com or you can request hard copy brochures from TiVo s marketing department Accessories section 4 TIVO PRODUCT INFORMATION TiVo offers a number of accessories to enhance the DVR experience Products TiVo Stream Interface Requires use of smart device running iOS 5 1 or later and the TiVo app Keys Capable of 4 HD content streams transfers media to portable devices One Premiere can stream to 3 devices 2 Premiere DVRs required for 4 devices Supports Premiere Series DVRs Important TiVo Stream requires a wired connection betw
8. easy and responsive experience ADVANCED DVR SOLUTIONS TiVo Premiere DVRs boast a number of attractive features designed for the advanced user In this section we ll cover setting up these features for users who truly love multimedia Any combination of 4 tuner or 2 tuner DVRs will unlock additional features like Multi Room Viewing The Premiere XL4 even supports built in calibration for users who are interested in getting the most accurate audio and video reproduction Used in concert with the TiVo app for tablets and smartphones users can control their DVRs anytime they re connected to the same network or they can browse schedule and manage recordings from anywhere e SHARE Share recordings between Premiere DVRs on the same network Pause a recording in one room and finish it another or take it one step further and transfer recordings from one unit to another e STREAM Add the ability to stream content to up to four devices simultaneously on compatible smart devices Download shows and take them on the road when you re outside of your home network e EXPAND Take your capacity to the maximum by adding more DVRs to the network or by adding additional hard drive space Create a central location for all multimedia including photos and music With two or more TiVo Premiere DVRs in a home subscribers can transfer content between units as long as they are on the same network Subscribers can easily start a recording in one room a
9. for their lifestyle than TiVo ADDING MORE STORAGE TiVo Desktop The hard drive space on a personal computer is the easiest way to expand the recording capacity of any Premiere DVR Install the free version of TiVo Desktop to enable the hard drive on a PC to be used as a backup for Premiere DVRs After installation recorded programs can easily be transferred onto a computer via the home network Once transferred shows can be watched at any time with Windows Media Player on a PC or Roxio Toast on a Macintosh sold separately Those same shows can be watched on the TV again at a later date by simply accessing the them from the TiVo via the home network DVR Memory Expander An eSATA storage solution exists for every TiVo Premiere DVR Add up to 150 hours of recording capacity to any model DVR with the Western Digital DVR expander Plug the drive into the eSATA port on the back of the DVR and the hard drive will merge with the Premiere s on board hard drive To make this process as easy as possible Premiere DVRs use a technology which allows the DVR to consider both hard drives as a single drive so users will never have to worry about selecting a save location Western Digital Network Attached Storage With the addition of supported Netgear ReadyNAS systems users can add up to 18TB of additional recording capacity which is ideal for those interested in constructing the ultimate media server This additional stora
10. registered trademarks of TiVo Inc or its subsidiaries worldwide HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC Dolby and the Double D symbol are trademarks of Dolby Laboratories CableCARD is a trademark of Cable Television Laboratories Inc iPhone is a trademark of Apple Inc Android is a trademark of Google Inc All other trademarks and tradenames are the property of their respective owners No part of this document may be reproduced stored in a retrieval system or transmitted to any third party in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of TiVo Inc ZOAVITOS AZ 750
11. updates other Weight 0 3 Ibs device compatibility UPC 851342000971 Model TCDA94000 e Free TiVo App for iPad iPhone or other supported device e Wired connection between DVR and wireless router required Ethernet or MoCA SKU RA9400 no service fee required Included in Box e TiVo Stream e Power supply i a mac K e Installation guide e 3 Ethernet cable Carton Dimensions 4 75 W x 7 5 D x 2 1 H Weight 16 ounces ARE iii Master 6 Pack Dimensions 7 88 W x 6 62 D x 9 75 H Weight 6 5 Ibs wired connection Ethernet or MoCA wireless router Visit www tivo com stream for more information Whole Home Design Guide Section 2 TIVO DVR BASICS TiVo Premiere DVRs boast innovative construction wired and wireless network integration software add ons for content mobility and an interface built with future upgrades in mind Unlike typical cable boxes and set top boxes the TiVo Premiere allows users access to tens of thousands of movies music and online video content With access to all this content TiVo Premieres core features will help users easily find and organize it all e TiVo SEARCH Search shows across TV and the web from one location TiVo Search will help users find content and give options for services to get it from e RECORD Automatically record favorite shows at the touch of a button Season Pass Recording options allow users to mange recordings they way they see fit e BR
12. OWSE TiVo created intuitive categories for users to look through from Sundance to SciFi Four Star Movies to Football Home amp Garden to Horror e DISCOVER The Discovery Bar at the top of the interface has selectively chosen other shows and movies you may be interested in watching based on viewing and recording habits A Important A subscription to TiVo service and connectivity via broadband is required Recording multiple channels simultaneously requires installation and activation of an M CableCARD from a cable provider Additional fees may apply from the cable provider For satellite customers contact DIRECTV for their TiVo HD DVR from DIRECTV Some cable companies now support CableCo on demand serices in some markets TiVo is not compatible with AT amp T U verse or satellite Additional fees may apply for streaming or downloading third party content such as Netflix BEST OF TV AND THE WEB IN ONE BOX TiVo DVRs are unique in their ability to bring content from TV and the web together in one box with one remote and one single search across everything With integrated seamless access to a wide array of broadband video content viewers can search for and find the show or movie they want with just a few clicks on a TiVo remote and they can choose the source that s best suited for them What s more TiVo also provides easy access to digital music services making it easy to access your favorite music as well The end result i
13. annels to the customer s home only when those channels are requested Not all cable providers use SDV and many are only using it on a regional basis However integrators should be prepared on how to incorporate this technology if necessary How Can I Find Out If the Cable Provider Uses SDV If the installation includes a TiVo Premiere TiVo HD or Series3 box with a CableCARD s you could see a blank screen on a number of test channels this is the most obvious indicator You may wish to contact the cable provider yourself to find out if the company currently uses this technology or if it plans to initiate the technology anytime soon The Solution Tuning Adapters A tuning adapter is a small set top box that provides 2 way capabilities so the TiVo DVR can transmit channel requests to the cable head end Does not support cable VOD You ll need to ensure the tuning adapter is compliant with the CableCARD s issued for the customer The good news is that tuning adapters are provided by the cable company free of charge For more information about connecting an adapter to the TiVo DVR please visit www tivo com Specifics regarding installation for this and other features are available for download Setting Up Web Content TiVo Premiere DVRs can receive content from two sources after completing the broadcast setup installers should then complete the broadband content setup portion as well Please see www tivo com for a current list of available
14. ar to begin the setup wizard as seen below Figure 1 Select a wireless network connection for the Wireless N adapter Figure 2 and enter the password Figure 3 After a momentary configuration period the computer will indicate the connection was successful Figure 4 Plug the adapter into the TiVo DVR to complete the installation Figure 1 Figure 2 Figure 3 Figure 4 ANTENNA SET UP OTA Picking the Right Antenna Picking the right antenna Is an important part to the customer experience when installing the TiVo Premiere DVR Antennas have a number of features which will determine the number over the air channels they are capable of receiving Here are a few considerations when choosing an antenna Distance From Digital Television Transmitters Digital antennas have different range capabilities based on amplitude and design It s always a good idea to check where the transmitters are located in your local area to ensure you will receive the desired channel selection before beginning an installation Uni Directional or Multi Directional Antenna Besides the distance from the transmitters the direction is just as important Some regions have transmitters clustered together while other regions may have them spread apart When unsure of the direction of the transmitters a multi directional antenna is recommended for install with Premier DVRs For help finding the above information you can visit antennaweb org CONTINUING GUIDED SET
15. constructed control module for the TiVo Premiere DVR which may be available for download from their respective website See the installation section of this guide for more information on enabling the network control feature Whole Home Installation Guide Section 3 INSTALLATION AND APPLICATIONS Now that we ve covered a good portion of what separates TiVo Premiere DVRs from the competition this guide is going to dig deeper into the actual installation of the TiVo box and the application of all those features covered in Section 2 This and other supporting documents for your custom TiVo experience can be found online at custom tivo com You can enjoy increased revenue from the installation and configuration of many of the TiVo features We ve included a copy of a sample Invoice on page 18 TIVO PREMIERE CONNECTIONS GUIDE we NS A R O X 9 amp ee a amp s 2 Ss lt S R X O Dx WS Pe a g SQ SC we amp ww ENT nii ani Record 3 and Record 4 are Premiere 4 and Premiere XL4 features only TIVO PREMIERE REMOTE CONTROL The TiVo Premiere remote control has a number of alternate button presses which are useful knowledge for anyone looking to enhance the DVR experience Make sure to familiarize clients with the remote as you are installing Premiere DVRs especially if this is their first DVR experience The TiVo button takes you to the TiVo Central screen the starting point for all your TiVo featu
16. ction in accordance with SMPTE Society of Motion Picture and Television Engineers standards Only the top performing sound and video products manufactured today can achieve the rigorous standards required for THX certification The Premiere XL4 was subjected to grueling image and sound analysis and testing These tests ensure accurate recording and playback of content with the correct color contrast and black white levels without softening the picture or producing digital artifacts The end result A sharp precise picture and sound reproduction designed to perform just as if you were in a movie theater TiVo Premiere XL4 helps you optimize image performance and sound fidelity with an easy to use calibration and tutorial video In the My Shows folder you ll find the five minute THX Optimizer video which requires use of the THX Optimizer Blue Glasses you ll find included in your Premiere XL4 package This process helps ensure your customers experience an uncompromised and truly unique HDTV experience FULL CONTROL INTEGRATION Compatible Control Systems Control amp R ta NEVO LRES NETSTREAM New Evolution in Home Control CRESTRON QU C AMX Control the Experience TiVo DVRs were engineered with the ability to easily integrate with popular control systems via IP or IR with a transmitter The control protocols are available to every installer by visiting custom tivo com Some control system manufacturers offer may a pre
17. dband Ethernet or MoCA connection e Digital cable TV or Verizon FiOS connection does not support satellite AT amp T U verse antenna or analog cable e One multistream CableCARD decoder from cable company required to receive digital cable channels additional fee may apply Whole Home Specifications Supported Signal Sources e Digital cable QAM only e Verizon FiOS Does not support analog cable antenna ATSC satellite or AT amp T U verse Outputs HDMI component video composite video optical audio analog audio MoCA Video Output Modes Include 480i 480p 720p 1080i 1080p Inputs CableCARD support cable coax Ethernet connection USB 2 0 ports 2 eSATA MoCA Architecture TiVo Series4 Audio Dolby 5 1 TiVo Premiere 4 Dimensions 16 5 W x 9 7 D x 2 4 H Weight 6 64 Ibs Outer Carton Dimensions 19 75 W x 13 D x 6 125 H UPC 851342000988 Model TCD750500 SKU R75050 Optional Accessories e TiVo Slide remote e TiVo Wireless N or G Network Adapter e TiVo Stream Included in Box e Premiere 4 e TiVo remote Instruction manual and Quick Start guide e Cables includes 6 HDMI 6 AC power 6 5 Ethernet 6 composite video and audio cable Visit www tivo com p4 for more information Product Overview e 2 tuners allow you to record up to 2 shows at once e 500GB of recording capacity provides up to 75 hours of HD programming e Con
18. een Premiere DVRs and the network Products TiVo Glo Premium Wireless N Adapter Western Digital My DVR Remote Expander Hard Drive Learning Programmable to Range 230 ft indoors Storage 500GB drive 60 hours HD Capable control power input Capacity or 300 hours SD volume and mute on 1TB drive 120 hours HD or TV and AV Receiver 600 hours SD Keys Backlit for readability Speed Up to 300Mbps uses DVR Status TiVo DVR needs to be in darkened room either 2 4 or 5 0Ghz running 9 2 software or later Features new A B C D frequency keys for TiVo Premiere added functionality Supports Series3 and Premiere Supports All dual tuner TiVo Supports Series3 and Premiere DVRs DVRs Series2 Series3 DVRs plugs into eSATA port HD HD XL Premiere and Premiere XL Connectivity Infra red Important Removing the drive after installation results in the loss of all recorded programming including the content stored on the internal drive TiVo Premiere TiVo Premiere 4 TiVo Premiere XL4 Custom installer resources including forms case studies spec sheets and more Logos downloadable brochures and more TiVo online support Apply to become a TiVo Authorized Reseller TiVo Reseller tech support TiVo Inc 2160 Gold Street PO Box 2160 Alviso CA 95001 2160 Phone 408 519 9100 Fax 408 519 5330 2012 TiVo Inc All rights reserved TiVo the TiVo logo TiVo Central Season Pass TiVoToGo and WishList are trademarks or
19. ge can be used for music photos and video content Subject to digital rights of course which the DVR can access over a network connection This extends available storage space to a virtually endless data warehouse that can be accessed from any TiVo DVR in any room Everybody s connecting Certain cable providers may flag certain channels and or titles as unavailable for transfer Media transfer subject to digital rights protections Once the drive is installed removing the drive will result in a loss of data TIVO DVR SOLUTIONS Tuners Every whole home solution starts with a foundation built for the future Selecting the right amount of tuners is the most important element when picking a DVR The number of tuners determines how many channels users can record at one time Having at least one tuner for every person in the home is a good Starting point Recording Time Choosing a DVR with the right amount of storage is about time management How often shows are deleted from memory vary from home to home A home with children may want to consider extra recording time for those occasions when an extra episode of Phineas and Ferb is a must It s easy TiVo DVRs can always acquire more memory A simple eSATA accessory can add up to 150 pete hours of HD recording to any TiVo DVR For those interested in even more recording ability TiVo DVRs orage support network attached storage which can add over 2 000 hour
20. hardware it s about access to content Too often a limited number of components means a limited amount of access to media An ordinary DVR typically only produces enough options for two members of the household That s not enough For homes with varying numbers of people and tastes this becomes a problem that results in a fight over the remote With these primetime pileups in mind TiVo designed a system for households in which a single DVR can accommodate up to four individuals essentially a tuner for everyone in the house This became our starting point for developing the whole home ecosystem THE TIVO WHOLE HOME LOGO AND WHAT IT MEANS Locating Products for Building a Whole Home Solution TiVo has made it easy to locate products that fit into the whole home system you re designing Seeing the TiVo Whole Home logo on TiVo products is an easy way to recognize that you re selecting a product that s compatible with other whole home products Together these products will form a network which shares information and content between one another It s that simple Whole Home Product Overview e 4tuners allow you to record up to 4 shows at once 2 terabytes of recording capacity provide up to 300 hours of HD programming Easy access to broadband entertainment providers like Netflix Pandora Hulu Plus Amazon and YouTube Streams music and photos from any home network and the web Full 1080p and 1080 support
21. me Theater Source TiVo HT Integration Services oak t 56th Street a ve a ree Alviso CA 95002 New York New York 07155 888 921 8486 Digital Cable DVR 4 Tuners 2 TB recording capacity and POOIER E built in MoCA bridge for easy networking THX 399 99 1 Digital Cable or HD Antenna DVR 2 Tuners 500GB 149 99 recording capacity Large format display color calibration Ensures high defini tion displays conform to SMPTE specifications for video fidelity MoCA Network Ethernet adapter enables internet connectivity to be trans 159 98 Adapter ferred over existing coaxial cable l 99 99 CableCARD Configuration of Multi stream CableCARD system 99 99 1209 93 Calibration 299 99 1321 85 Z po as Co OA 5 N cfr v oO O m O O O gt O o gt D or O Please contact TiVo Customer Service at 888 921 8486 with any questions or comments Thank you for your business TWO THINGS YOU PROBABLY DIDN T KNOW YOU COULD THX ADD TOA TIVO INSTALL HX Premiere XL4 The World s Only THX Certified DVR for Audio and Video Quality THX certification guarantees the Premiere XL4 can be set up to meet THX standards used in production at motion picture Studios It ensures that the integrity of their high definition content will be displayed just the way the production team intended it to be They ll experience accurate color and sound reprodu
22. nd finish it in another or just view recordings stored on another DVR The DVRs can even be named to easily identify the location of the units See the User Manual for step by step instructions on naming DVR units In the My Shows folder you can see a list of all other DVRs located on the network near the bottom of the page To skip straight to the bottom of the page click the advance button while in the My Shows folder Select the DVR you would like to search Upon selecting the unit you will be shown what recordings are stored on a particular DVR Select a recording to see the list of options for content Ww Program Living Room TiVo DVRs have more than one way to share content between rooms In the case of Multi Room Viewing the content is physically transferred from place to place In the case of Multi Room Streaming TiVo DVRs stream content from one unit to another using MoCA technology or a wired Ethernet connection ihe Sar My Shows INot all programs may be transferred due to the use of copy protection mechanisms permitted under the FCC s encoding rules These shows usually are marked with a red circle slash icon 47 C F R 76 1904 TIVO STREAM The TiVo Stream is a great example of TiVo s drive to extend the one of a kind TiVo experience to any room in the house and beyond Able to fit in the palm of your hand Stream is the kind of thoughtful convenient accessory that helps you provide a complete
23. nd of the show Enter Last returns you to the last channel tuned to in live TV SET UP OUT OF THE BOX Guess what The TiVo interface allows for the bulk of the installation and setup to be done before you even take the TiVo DVR to the customer s house All you need is a broadband Internet connection no cable signal necessary Before Going to Your Client s House Setting up the TiVo box at your business is often easier and with fewer distractions than doing it in your customer s home You just need some basic information the customer s zip code cable provider and a list of premium channels to which they subscribe 1 Connect TiVo box to TV via any video connection HDMI component composite and switch input on TV accordingly 2 Connect TiVo to the Internet via a wireless network fast or directly to the router hub via the supplied Ethernet cable faster 3 Plug TiVo box into power source 4 The Guided Setup automatically launches a Select the resolutions your TV supports in this case your client s TV and set up network connectivity Remember you ll be connecting via your personal work network and will have to change these settings once you connect the machine at your client s house Figure 1 b Setup will ask specific questions to make sure the proper channel lineup is downloaded Figure 2 c At some point you ll be prompted for CableCARD information If don t have a card yet or are not going to use one foll
24. nects to your cable service and replaces your cable box e Control live television with pause rewind slow mo and instant replay e Record your favorite shows and discover new ones e Easy access to broadband entertainment providers like Netflix Pandora Hulu Plus Amazon and YouTube Streams music and photos from any home network Full 1080p and 1080 support Stream recorded shows between Premiere DVRs e Schedule recordings remotely and take them with you on your laptop or mobile device e Free TiVo App for iPad iPhone and Android provides a richer TV experience What You ll Need Subscription to the TiVo service via a broadband or phone line connection e Cable TV HD antenna or Verizon FiOS connection Does not support satellite or AT amp T U verse e One Multistream CableCARD decoder from your cable company may be required to receive all digital cable channels e Optional TiVo Wireless Network Adapter for connection to a wireless network or TiVo Phone Line Adapter for connecting via a phone line Whole Home Specifications Supported Signal Sources e Digital cable e Antenna ATSC e Verizon FiOS Does not support satellite or AT amp T U verse Outputs HDMI component video composite video optical audio analog audio Video Output Modes Include 480i 480p 720p 10801 1080p Inputs CableCARD support cable coax antenna coax Ethernet connection USB 2 0 ports 2 eSATA
25. ow the prompts to continue without a CableCARD You shouldn t need to run Guided Setup again after the CableCARD is installed Figure 3 d The TiVo Premiere box will download software updates during Guided Setup and reboots to install the updates After the reboot Guided Setup will resume automatically This process can take 1 2 hours to complete depending on how many software and feature updates have occurred since the box was manufactured a good reason to do all of this in advance Figure 4 Figure 1 Figure 2 Figure 3 Figure 4 IT ALL STARTS WITH A NETWORK CONNECTION Selecting the appropriate network connection in a customer s home is very important The speed of networking equipment can determine their ability to effectively use some of the advanced features on Premiere DVRs Before beginning any type of network installation of a TiVo DVR you will need the following information Network name SSID many neighborhoods will have multiple networks from which to choose so you ll need to know exactly which network belongs to your client Wireless encryption key this is the network password for protected networks If the customer does not know it you ll need to access the router settings to find this information MAC address filtering if this is enabled on the router you will need to add the MAC address of the devices to your router settings NETWORKING OPTIONS Ethernet Wiring Wired Ethernet connections can suppo
26. res and settings If programmed TV PWR turns your TV or A V receiver on off Use the Thumbs Up and Thumbs Down buttons to rate shows for TiVo Suggestions Pause freezes a show Press it again to resume playing Back rewind rewinds a program Press it up to three times for three speeds Slow plays a show in slow motion Instant Replay repeats the last 8 seconds of the show Press and hold to jump to the beginning of a show Within the HD menus the A B C D buttons sort and filter views Look for the onscreen tips Clear removes the display of the channel banner or program guide and deletes titles from My Shows or the To Do List Live TV Swap takes you to live TV If you re watching live TV use it to swap tuners Info shows the channel banner while watching live TV press it again to make it disappear Guide takes you to the program guide where you can find shows to watch or record Press it again to clear the guide Use the Arrow buttons to navigate the TiVo menus and the program guide Use Select to choose menu options or shows to record Press Record to start recording the show you re watching or to set up a recording for a show selected in the program guide Play starts playing a show from the My Shows list Forward fast forward fast forwards through a progam Press it up to three times for three speeds Advance moves forward in 30 second increments press and hold to jump to the e
27. rk connection between the adapter and a compatible router If Your Router Supports WPS Pushbutton Follow the steps below to establish a connection between your TiVo Wireless N adapter and your router using the WPS pushbutton setup 1 If your TiVo box already connects to the TiVo service disconnect the Ethernet cable wireless adapter or phone cord 2 Set the switch on the bottom of the TiVo Wireless N adapter to Client Figure 1 3 Locate the WPS button on the wireless router Press the WPS to begin the connection process Figure 2 4 Locate the WPS button on the wireless adapter Press the WPS button on the wireless adapter within 60 seconds after pressing the WPS button on the router to complete the installation Figure 3 Figure 1 Figure 2 Figure 3 If Your Router Does Not Support WPS Pushbutton The TiVo Wireless N adapter includes a Setup Wizard that runs on a PC or Mac computer and guides you through the steps to configure the TiVo Wireless N adapter with the settings it needs to connect to the router Once configured plug it into the TiVo DVR and it s ready to go Before beginning the Setup Wizard make sure that you have the network name SSID and password handy Begin by disabling the wireless adapter on the computer being used to set up the TiVo Wireless N adapter Plug the included ethernet cable to the port on the computer and open the internet browser screen Enter 192 168 10 1 in the address b
28. rt data transfer speeds of up to 1Gbps When possible TiVo recommends a wired connection to a home network Connecting to a network via Ethernet cable is remarkably easy and will not be covered in depth in this section MoCA Wiring Sometimes a wired connection is not available TiVo Premiere DVRs are compatible with the MoCA standard for multimedia wiring if this is the case in a customer s home Like Ethernet MoCA transfers digital content and information but uses a Coaxial cable to do so If you cannot access an Ethernet port near the DVR you can use the same coaxial cable that brings the cable signal to your DVR to connect to your home network See the diagram below for a typical MoCA installation LEGEND Home Office Coax Cable In Coax Cable Out Q MoCA Coax Ethernet Adapter Ethernet Cable Modem Video Out Wireless Router in WalbCable sninen Connection Bedroom Living Room MoCA NETWORKING TIVO PREMIERE MoCA NETWORKING TIVO PREMIERE XL4 An optional MoCA POE point of entry filter may be needed to secure any MoCA enabled network in your home Please visit www tivo com for more information NETWORKING OPTIONS CONTINUED Wireless N Adapter The wireless N adapter is TiVo s solution for connecting the Premiere series of DVRs to a wireless network There are two types of setup available on the wireless N adapter Your TiVo Wireless N Adapter is equipped with a WPS button which makes it easy to establish a netwo
29. s a complete entertainment experience that enables TiVo users to make sense of the virtually unlimited options now available to them NETALIN Youli amazon N instant video CableCo ON DEMAND Rhapsody PANDORA LIVE Music CHOICE Your Music Your Choice MANAGING YOUR DVR FROM ANYWHERE Remote PC Access Manage TiVo DVRs from any computer with an Internet connection Once logged in a click of a button can reorder delete and even copy Season Pass recordings to other TiVo DVRs From the Guide tab users can browse content up to 14 days in the future which makes setting up recordings easy Where TiVo online access stands out is in the ability to combine remote DVR management with content recommendations from a single online access point Use your TiVo com to login to see popular shows web videos and a list of Collections TY Listings Guia Fao Boel FSU i bem he u ee THE TIVO APP The free TiVo app available from the App Store iOS and Play Store Android for tablets and smartphones gives users one more reason to love TiVo The free app offers users the ability to schedule recordings remotely control any TiVo DVR via WiFi for closed cabinet applications and browse content without interrupting programming The touchscreen interface allows users to use gestures to navigate the TiVo menus and Trickplay bar This makes fast forwarding rewinding and pausing live television an
30. s of HD recording capacity TiVo Stream Stream content to portable media devices throughout the home and download content for occasions c tibi when Wi Fi isn t available The addition of TiVo Stream to a home network with a compatible TiVo DVR will e allow users to turn portable media devices into DVRs on the go The free TiVo app available for iOS and Android smart devices enables an easy way to control and manage TiVo App your TiVo DVR Set up or delete recordings use the touchscreen as a remote and search for content just like the TiVo DVR interface does The TiVo app makes it easy for family members of any age to enjoy TiVo Audio Video For users wanting the full movie theater experience TiVo offers DVRs that meet specifications for Processing reproducing video and sound exactly as the creators intended Antenna Receive local channels in uncompressed HD quality by using an over the air HD antenna as a supplemental Friendly video source to digital cable OOOO OOOO OO up to 300HD hrs up to 75HD hrs up to 75HD hrs eSATA NAS eSATA NAS eSATA NAS THX Dolby Digital Dolby Digital Dolby Digital ESTIMATING A TIVO INSTALL After selecting the best DVR solution the right services need to be attached to the sale TiVo Premiere DVRs offer advanced services for the advance purchase Below you can see just a few of the services that increase margin on TiVo DVR sales The Ultimate Ho
31. tallation guide has been created to showcase the features and benefits of TiVo products as part of a complete solution with TiVo DVRs in a home entertainment or control system aay Using This Guide This guide like your business is divided into sections Design Installation and Accessories First an overview of the TiVo Whole Home product series Then a design guide which outlines the features and benefits of TiVo products and helps you Sell more Whole Home media systems to homeowners The guide finishes with everything you need to know about the processes involved in the Installation of the system Why TiVo TiVo technology is the Best source solution for cable subscribing homeowners providing superior picture quality and audio e TiVo provides you the opportunity to Profit through product sales installation and setup of advanced features TiVo technology and the new HD user interface are Simple to Navigate and provide a world of entertainment choices resulting in happier customers and fewer tech support calls TiVo products give you Connection Options TiVo Premiere supports both cable and ATSC high definition signals e TiVo products are Automation amp Integration Ready with the most popular home control systems TiVo technology lets you Contorl the Installation from start to finish About TiVo Inc Founded in 1997 TiVo a pioneer in home entertainment created a brand new product and service category with the de
32. velopment of the world s first digital video recorder DVR and forever changed the way people watch TV Now we re doing it again Enjoy truly Brilliant TV with the world s first Smart DVR the TiVo Premiere DVR It plugs in to your existing cable service and Internet connection so you get all the entertainment you want from TV and the web all in one place with one remote and one stunning interface TiVo Whole Home Section 1 WHOLE HOME AND BEYOND Show Them How the TiVo Experience Fits Their Life Your customers likely know TiVo as the maker of the world s most advanced and innovative DVRs TiVo s Premiere series of DVRs deliver up to four tuners and two terabytes of recording capacity not to mention the ability to bring together broadband and broadcast content into one incredibly intuitive user interface As the needs of the average household have changed and as new devices have emerged TiVo has changed with them Multimedia is no longer an experience you enjoy from a single location Entertainment is now something people not only take from room to room but place to place From the bedroom and backyard to the rear seat of the SUV your customers will love the fact that they ll always have access to the entertainment they want to watch wherever their busy lives take them Welcome to TiVo Whole Home solutions DEVELOPING A HOUSEHOLD ECOSYSTEM Multi Room Multi Source Solutions For households it s not just about access to
33. x 2 4 H Weight 6 64 Ibs Outer Carton Dimensions 19 75 W x 13 D x 6 125 H UPC 851342000933 Model TCD 58250 SKU R75825 Optional Accessories e TiVo Slide remote e TiVo Wireless N or G Network Adapter e TiVo Stream Included in Box e Premiere XL4 e TiVo Glo remote e Instruction manual and Quick Start guide e Cables includes 6 HDMI 6 AC power 6 5 Ethernet 6 composite video and audio cable THX optimizer glasses Visit www tivo com XL4 for more information Product Overview e 4tuners allow you to record up to 4 shows at once e 500GB of recording capacity provide up to 75 hours of HD programming Easy access to broadband entertainment providers like Netflix Pandora Hulu Plus Amazon and YouTube Streams music and photos from any home network and the web Full 1080p and 1080i video plus high definition up conversion for SD content Free TiVo App for iPad iPhone and Android provides a richer TV experience Add recording space with eSATA compatible hard drive Compatible with digital cable and Verizon FiOS Enable media sharing across the home with other TiVo DVRs or by adding other TiVo Whole Home solutions Integrates easily with Crestron Control4 and other popular home automation control systems Supports HDCP compliant splitters up to 16 streams Built in MoCA support for internet over coaxial cable What You ll Need e Subscription to the TiVo service via a broa
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