Hosted Exchange
Contents
1. www green ch info green ch green ch AG green ch SA Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne e 8 T 41 56 460 23 23 T 41 844 842 842 The Internet Campany F 41 56 460 23 00 F 41 21311 59 38 Netviewer 2 3 Features Remote control rights In Show mode Netviewer one2one provides you the capability to grant the supporter Watch mode remote control rights to the applications you have released If remote control is granted with the On button in Remote control both users are able to make entries with the mouse and keyboard The user in Show mode can withdraw the remote control rights granted to his partner at any time by pressing F12 The user in Watch mode is then only able to work with the pointer Thus the user in Show always has control over his own PC Quality Corner In the top left hand corner of the Netviewer panel beside the word Netviewer you will see a small square field the Quality Corner In this field you can see how far your partner s screen setup has progressed from the colours grey yellow and green The colours have the following meanings Gray Your partner cannot yet see all of the screen content you have released Yellow Your partner can see all of the screen content you have released but with limited colour reproduction 256 colours Green Your partner can see all of the screen content you have released with the correct colour reproduction L Netviewer ES Netv2. Xx ODSTAJE 0 vom Arial eps FAY ES ai Ox wis E 5 A OG Data 24 C Ea 2 M63 Ce 2 3 H 5 6 7 8 9 22 Netviewer Ix 23 T eatch j 24 Fernsty 25 amr un gt HNTabellel Tabele2 Tabele3 E f Beret we start erce wr Pir Oe ret amp Wet amp me JL e Please note Since the desktop background is initially hidden by default see Application selection if no application is open on the supporter s monitor you will only see a black screen 2 2 The Netviewer panel Netviewer Kal watch show Fernstg an Auswahl beenden watch Observe your counterpart s screen show Show your own screen Remote ctrl off Your session partner can only watch and work with the pointer default setting Creation date 7 19 05 Version 1 0 Page 3 of 9 www green ch green ch AG info green ch green ch SA Badstrasse 50 Rue du Simplon 357 re e n C CH 5200 Brugg CH 1006 Lausanne T 41 56 4602323 1441 844 842 842 The Internet Campany F 41 56 460 23 00 F 41 21311 59 38 Netviewer Remote ctrlon Your session partner can remotely control all the visible applications on your PC F12 Pressing F12 on the keyboard immediately blocks remote control Selection Selection of which applications are to be shown to your counterpart Select the applications by clicking in the Selection window End Immediate termination of the connection Creation date 7 19 05 Version 1 0 Page 4 of 9
3. withdraw rights to remote control and file transfer separately Files can be transferred in both directions but can only ever be initiated by the user in Watch mode Clipboard Texts can be copied to the clipboard with the keyboard shortcut Ctrl C Copy and can be pasted by the user in Watch mode with Ctrl V Paste This too works in both directions The clipboard is only available in conjunction with the File Transfer functionality Selection application selection In Show mode the application selection is used to define which applications the session partner is allowed to see The Selection dialog see Figure is called with the Selection button By default the toolbar and the desktop background are hidden but both can be activated with a click of the mouse Newly opened applications can be seen by the partner directly in the default setting netyiewer Zu bertragende Anwendungen X Wahlen Sie hier aus welche Anwendungen bertragen werden sollen Nicht ausgew hlte Anwendungen werden bei der Ubertragung ausgeblendet rj Posteingang Microsoft Outlook E Microsoft Excel E amp Telefonliste Microsoft Internet Explorer Taskleiste Desktop und System bertragen Neu ge ffnete Anwendungen bertragen Alle auswahlen Keine ausw hlen Creation date 7 19 05 Version 1 0 Page 6 of 9 green ch The Internet Company www green ch green ch AG Badstrasse 50 CH 5200 Brugg T 41 56 46
4. 0 23 23 F 41 56 460 23 00 3 Working with Netviewer in Watch mode 3 1 Screen view info green ch green ch SA Rue du Simplon 37 CH 1006 Lausanne T 41 844 842 842 F 41 21311 59 38 Netviewer In the Netviewer one2one default configuration at the start of a session you are in Watch mode and you can see the supporter s screen The company name is displayed in the title bar of the Netviewer window This way you know to whom you are connected at all times Inside the red border you will see the supporter s screen and mouse movements live and sized to fit to window and you can follows his work steps directly Netviewer f r Netvlewer GmbH Ph NE 8817 7 L sg xj IS Dai Bmarbeken miht fren Forma Extras Daten feter 7 EES E Cee AS Beet e un D t es F CUES Sh Sx wo Ek 5 A DCDEDESSIST oF EH rx Tabellel ski f fabelel S 3 z aal AEA e P Eens Eme KE uem 3 2 The Netviewer border The Netviewer is operated with the three buttons in the Netviewer window watch See your counterpart s screen show Show your own screen end Terminate the connection immediately watch show beenden PI X le x e raf Mn mom ne Enn Frage hier eingeben e ww H0 X siu x w nE aA Creation date 7 19 05 Version 1 0 Page 7 of 9 www green ch info green ch green ch AG green ch SA Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne 8
5. 3 ga ud e z Y AT E fe ee O0 TI l S Remote control rights If the user in Watch mode has been granted remote control rights for his session partner s PC these rights are indicated visibly with a corresponding icon in the title bar see Figure He is thus able to operate his partner s PC using his own mouse and keyboard until this right is withdrawn again Netviewer f r Netviewer GmbH erm Ed Microsoft Excel Mappel BS Datei Bearbeten Ansicht Einf gen Format Extras D amp M lo Sia r 5l m 109 Creation date 7 19 05 Version 1 0 Page 8 of 9 www green ch info green ch green ch AG green ch SA Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne e 8 T 41 56 460 23 23 T 41 844 842 842 The Internet Campany F 41 56 460 23 00 F 41 21311 59 38 Netviewer File Transfer With the correct configuration and when remote control is activated the file transfer functionality can be used This is also indicated by a corresponding icon in the title bar see Figure This enables files to be transferred via drag amp drop The transfer is always initiated by the user in Watch mode Before the transfer the user in Show mode must signal his agreement explicitly with a corresponding confirmation The confirmation dialog allows the user the option to deny the transfer to allow it once or to permit future transfers without the need for confirmation Despite having been granted remote control rights the u
6. T 41 56 460 23 23 T 41 844 842 842 The Internet Campany F 41 56 460 23 00 F 41 21311 59 38 Netviewer 3 3 Features Zoom Function The user in Watch mode sees his partner s screen resized to fit the Netviewer window However the screen is not enlarged only reduced correspondingly For example when viewing drawings it may sometimes be disrupting to see the supporter zoom in on his screen Against this eventuality the Zoom function can be disabled during a session To do this when you are in Watch mode you must right click the Netviewer in the taskbar In the menu that opens you have the option to disable the Zoom function by left clicking with the mouse This function can be reactivated at any time by following the steps described vw Zoom abelle rm Wiederherstellen Minimieren 0 E 26 amp netvie SN ie Pointer To assist with communication the user in Watch mode can use the Netviewer pointer For this before any remote control rights have been granted default setting he simply has to left click anywhere on the screen and a flashing arrow will be visible to both parties at that point see Figure This allows the user in Watch mode to point out an incorrect number in a calculation for example This cannot be combined with remote control of the partner s PC and it is not possible to change data E Microsoft Excel Mappel Datei Bearbeiten Ansicht Einf gen D E A e KR il ale 5 f
7. iewer x Netviewer Ka watch watch water Fernstg EA an Fernstg EA an Fernstg EA an Auswahl beenden Auswahl beenden Auswahl beenden File Transfer With the correct configuration and when remote control is activated the file transfer functionality can be used Files can be transferred using drag amp drop The transfer is always initiated by the user in Watch mode Before the transfer the user in Show mode must signal his agreement explicitly with a corresponding confirmation The confirmation dialog allows the user the option to deny the transfer to allow it once or to permit future transfers without the need for confirmation Netviewer Ubertragen von Dateien best tigen i x a Die folgende Datei soll auf Ihren Computer kopiert werden dup Hebriewer Whitepaper Durch diese Datel kann maglieherweise Ihr Computer beschadigt werden allen Sie diese Date trotzdem ubertragen Diesen Dialog nicht mehr anzeigen Ja alle Nein Abbrechen Creation date 7 19 05 Version 1 0 Page 5 of 9 www green ch info green ch green ch AG green ch SA Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne z T 41 56 460 23 23 T 41 844 842 842 The Internet Company F 41 56 460 23 00 F 41 21311 59 38 Netviewer The F12 key can be used to withdraw remote control rights and the associated file transfer authorisation at any time However it is not possible to grant or
8. o any location before you can run it x Downloaden einer Datel von diesem Ort nebyviewerk exe von wyw netviewer de Wie machten Sie mit dieser Datei verfahren C Das Programm speichern Dipen von Dateien dieses Typs immer best tigen Abbrechen Details You will now be prompted to enter the unique consulting number that was provided to you on the telephone by a supporter After you click OK the visual connection to the supporter will be established Netviewer Kunden Login Ki eben Sie bitte hier die Beratungsnummer ein die Ihnen telefonisch von Ihrem Berater mitgeteilt wird Beratungsnumrmier Abbrechen Creation date 7 19 05 Version 1 0 Page 2 of 9 www green ch info green ch green ch AG green ch SA Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne e e 8 T 41 56 460 23 23 T 41 844 842 842 The Internet Campany F 41 56 460 23 00 F 41 21311 59 38 Netviewer 2 Working with Netviewer in Show mode 2 1 Screen view As soon as the connection has been established the supporter will see the red Netviewer panel which always appears in the foreground In this way he can see at all times whether Netviewer connection is established In the default configuration of Netviewer one Zone the supporter is in Show mode at the start of a session and shows you his screen E microsoft Excel Mappel olf xi KI Ge Qewbeken Gescht Enfogen Format Extras Daten Fenster 7
9. ser in Watch mode is not able to issue the confirmation of the transfer on the partner system Each user must do that individually on his own system Netviewer f r Netviewer GmbH E 6 6 Ed Microsoft Excel Mappel SI Datei Bearbeten Ansicht Einf gen Format Extras OD a E cw x 5l Raus Files can be transferred in both directions but the transfer can only ever be initiated by the user in Watch mode Example of a file transfer to the partner The user in Watch mode left clicks a file on his PC and with the mouse button depressed drags the file into the Netviewer window where he drops it again for example on the Desktop to which he has remote access When the user in Show mode has confirmed initiation of the file transfer the file is transferred and saved to the desired location Example of a file transfer from the partner The user in Watch mode left clicks a file on his session partner s PC Keeping the mouse button depressed he drags the file out of the Netviewer window and drops it for example on his own Desktop When the user in Show mode has confirmed initiation of the file transfer the file is transferred and saved to the desired location Clipboard Texts can be copied to the clipboard with the keyboard shortcut Ctrl C Copy and pasted by the user in Watch mode with Ctrl V Paste This too works in both directions The clipboard is only available in conjunction with the File Transfer functionality In this case too
10. www green ch info green ch green ch AG green ch SA EN dm 7S 4 Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne A T 41 56 460 23 23 T 41 844 842 842 The Internet Company F 41 56 460 23 00 F 41 21 311 59 38 Netviewer User Manual Netviewer one20ne INDEX 1 Establishing a connection A 17 1 ww TC d TT EE 2 2 Working with Netviewer in Show mode 3 2 1 EES EECHER 3 2 2 th Netviewer Dallel suse aai ud sau ERR MERE Na ERR RR RO RR ini REIR RE REDE RE cV RR 3 Z 3 GE TEE 5 3 Working with Netviewer in Watch mode 7 Jd Sereen VIG WY EEN 7 3 2 The Netviewer border anssseseeeeeeekek RRE R RR RK KKK KR KR KR ERR RRERERRE RER EE EE EEEEEE E RK KK KK KR KR KR e 7 SERM III IE TT PDT TETTE T TET RE D 8 Creation date 7 19 05 Version 1 0 www green ch info green ch green ch AG green ch SA Badstrasse 50 Rue du Simplon 37 re e n C CH 5200 Brugg CH 1006 Lausanne 8 T 41 56 460 23 23 T 41 844 842 842 The Internet Campany F 41 56 460 23 00 F 41 21311 59 38 Netviewer 1 Establishing a connection 1 1 Customer Start the program via www green ch gt Support gt Netviewer If you are using Internet Explorer Netviewer can be started directly see Figure Start the program from here IE Version 6 0 and higher Open If you are using a different browser the program must first be saved t
11. your session partner has the option to withdraw previously granted remote control and file transfer rights by pressing the F12 key If the Netviewer programs are equipped with file transfer functionality it is not possible to grant rights to remote control and file transfer separately Creation date 7 19 05 Version 1 0 Page 9 of 9
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