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1. 1 789 58 Commission Due 188 12 Net Due 1 601 46 Page 61 of 69 Commissions Send Confirmation EB AltResID c Copy R ion E Online CheckIn v Opened Reservations BK Norwegian Epic a LL 09 02 2012 7 days Y Reservation Summary Reservations 21126428 E 1 AGENCY Agency Phone 999 499 0001 BEEN V MALLOY WILL Vacation Start ele Pa e Vacation End ss 09 09 2012 Sail Start 09 02 2012 Sail End 09 09 2012 Destination 3 EUROPE i cssmnmnsnsnmamen Ship Norwegian Epic Assigned Category BA I 51 Stateroom 11200 1 EE DECK 11 8 Guests zl INVOICE 1 954 58 v Invoice VOYAGE FARE includin NON COMMFARE 5120600 NON COMM FARE E161 00 7 5 vr SERVICE CHARGES EXER UM NCFTAX amp FEE 152 00 SHORE EXCURSION 498 58 Reservation Total 1 954 58 View guest totals w Base Invoice FundsAvall 165 00 MC ETT Earned Commission 188 12 Ense 5AS 5 1 789 58 Commission Due EAE Me v t A Net Due 1 601 46 Click on Save Air Options re logged in as WMAI VII n OY N sword Log Out Print Change Pas a Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here Grouping by Request Type v Air Request Type Guest Y No Air R
2. NORWEGIAN CRUISE LINE BOOK NORWEGIAN AGENT BOOKING ENGINE USER MANUAL BOOK ma his Manual will take you through the booking engine step by step NORWEGIAN p by step It includes all you ll need to know about Book Norwegian our newly improved Fly Cruise amp Cruise Only online booking engine for agents AGENT BOOKING ENGINE http www ncl co uk agents Reservations 0845 201 8900 Systems Support 0208 834 9029 lonsyssup ncl com Contents Page 3 Accessing the Agent Booking Engine Page 4 Login Screen Page 5 My Reservations Page 6 How to Make a New Reservation Page 6 Agency Screen Page 6 Vacation Screen Page 8 Voyage Screen Page 10 Select a Stateroom Category Page 12 Adding Flights Page 13 Service Charges Page 14 Select a Stateroom Category Page 17 Guest Information Page 17 Searching for Past Guests Creating a New Guest Page 20 Air Options Page 22 Land Programs Page 23 Land Programs Requests Page 24 Statement of Pricing Page 25 Payment Schedule Page 27 Reservation Summary Page 28 Requesting a Reservation Confirmation Page 30 Reservation Status Page 30 Cancel Reservation Page 31 My Reservations Existing Reservations Page 32 Modify An Existing Reservation Page 33 Adding Removing the Prepaid Service Charges in 3 simple steps For New Bookings Quotations Page 38 Booking into a group allotment Page 48
3. CRS TEST AGENCY 4 Credit Card Info Agency Phone 999 499 0001 Agent MALLOY WILL Payment Source Vacation Start 08 05 2013 GUEST Vacation End 08 14 2013 Sail Start 08 05 2013 doa Sail End 08 14 2013 Destination EUROPE Name on Credit Card Ship Norwegian Star i TESTIER EXAMPLE Pricing Category BA i Credit Card Type Assigned Category BA i none Stateroom 10120 E Credit Card Number Deck Deck 10 i Guests 2 Current Promos CSLBX CSLSALE UKPSC Expiration Date Air Out Return LHR LHR INVOICE 4 089 00 v invoke a MANDATORY Billing Address VOYAGE FARE including Address 1 Address 2 NON COMM FARE Sepsis NON COMM FARE 207 00 SERVICE CHARGES 126 00 Country Zip City State US or Canada NCF TAX amp FEE 405 00 iiw EL 4 083 00 For UK Residents Optional View guest totals Locality Conaty Y Base Invoice Earned Commission 603 16 Gross Due 4 089 00 Commission Due 603 16 Net Due 3 485 84 Please review the payment schedule From the Payment Schedule screen you can Review the reservation s payment amounts and due dates View the number of days prior to sailing Enter a credit card payment Confirm the reservation without payment once confirmed all bookings are immediately subject to Norwegian Cruise Line booking conditions Page 27 of 69 If your payments are handled by your head office you can disregard the payment instructions but will need to
4. CS E6 094 00 lil 3 047 00 lil Select rm se li PENTHOUSE W 4 OK OK 6 CSLBX CS 4 834 00 i 2 417 00 Lil Select J2 E se Li AFT FACING PE 3 OK OK 7 CSLBX CS 4 694 00 lil 2 347 00 Lil Select Z COP AERE sc lil PENTHOUSE W 4 OK OK 34 CSLBX cs E4 554 00lil 2 277 00 Lil Select BV uU NRI T sa Li FAMILY SUITE 6 OK ok 7 csLex cs 4 074 00 Li 2 027 00 Select E MA Li MID SHIP MINI 4 OK OK 7 CSLBX cs E3 544 00lil 1 772 00 lil Select MB Li MINI SUITE W 4 OK OK 7 CSLBX cs E3 484 00 li 1 742 00 lil Select B1 lil AFT FACING BA 3 OK OK e csiux cs Je3 984 00li 1 992 00 Li Select g3 lil FAMILY BALCO 3 OK OK 7 CSLBX cs 3 444 00 li 1 722 00 lil Select BA Li BALCONY STAT 3 OK OK 7 CSLBX cs E3 384 00 li 1 692 00 lil Select BB Lil BALCONY STAT 3 OK OK 7 csLex cs E3 364 001i 1 682 00 lil Select Bc Li BALCONY STAT 3 OK OK 7 CSLBX CS 3 344 00 il 1 672 00 Lil Select BD Li BALCONY STAT 3 OK OK 7 CSLBX CS 3 324 00 lil 1 662 00 Lil Select o1 li FAMILY OCEAN 4 OK OK 7 CSLBX cs E2 954 00 li 1 477 00 lil Select OA Li OCEANVIEW PL 4 OK OK 7 CSLBX cs 2 894 00 li 1 447 00 li Select oe Li MID SHIP OCE 4 OK OK 7 csLex cs E2 s14 00li 1 407 00 Lil Select or lil MID SHIP OCE 4 OK OK 7 CSLBX cs E2 754 00li 1 377 00 Lil Select oc Li OCEANVIEW P 4 OK OK 7 cslex cs E2 734 00 Li 1 367 00 Li Select ui y Reservatio
5. Coupon field Page 65 of 69 u are logged in as WMA Print NCL New Reservation My Reservations Change Password v Dashboard Bl Itinerary B Agency Profile B Alt Res ID Payment Schedule v Opened Reservations EN LI Info Vacation starts in 375 days Cancellation Fee SH No ian Star 2929145048 close 03 05 2013 9 days Close all opened Explanation Payment Due Date Amount Y Reservation Summary FINAL PAYMENT 07 06 2013 11 59 PM 3 584 00 Reservation amp 7529145648 EE LL SHOPPING Credit Card Coupons d NCL LONDON CRS TEST E Ag oni AGENCY Payment Amount Agency Phone 999 499 0001 160 EE MALLOY WILL B Kd a Vacation Start 08 05 2013 ud E u e Es J i Vacation End __ 08 14 2013 bunt Amount Left Coupon Class Valid Sails From Valid Sails To Effective From Effective To Owner Act Used Sad Start BEES o 98 05 2013 75263 60 160 CRUISE REW GBP 6 01 01 2012 12 31 2014 01 01 2012 12 31 2014 ANNE WILLI V BEE 08 14 2013 Destination EUROPE 2275263 EE Norwegian Star i Pricing Category BA i Commit booking no payment Assigned Category BA i Stateroom 11120 E This will confirm the booking or store any changes to existing bookings You will now see the applicable amount paid under Funds Available on the reservation summary The confirmation will show payments applied to the value of the Cruise Reward L
6. NON COMM FARE 207 00 NON COMM FARE 207 00 NCL LONDON CRS TEST SERVICE CHARGES 126 00 NCF TAX amp FEE 280 00 AGENCY NCF TAX amp FEE 280 00 Reservation Total 3 168 00 999 499 0001 Reservation Total 3 294 00 MALLOY WILL View guest totals a fe td View guest totals Code Guest 08 14 2013 cm ume T Norwegian Star fil CSLSALE UK SALE Guest 1 GTY 2 CSLSALE UK SALE Guest 2 CSLBX UK BROCHURE FARE Guest 1 DEED UKPSC Prepaid Service Charges Guest 1 CSLBX UK BROCHURE FARE Guest 2 UKPSC Prepaid Service Charges VOYAGE FARE including NON COMM FARE RI CSLBX UK BROCHURE FARE Guest 1 207 00 126 00 CSLBX UK BROCHURE FARE Guest 2 280 00 gt Reservation Total 3 294 00 View guest totals Y Base Invoice Earned Commission 482 60 3 294 00 482 60 2 811 40 Refresh prices Prepaid Service Charges Prepaid Service Charges UK Office Only _ UK BROCHURE FARE uk BROCHURE FARE _ Page 35 of 69 You will then be taken to the stateroom selection page for the grade of cabin selected and the promotion code will be added You can then continue your reservation from where you left off ES Stateroom fa 7 Y 3 qu v Page v Safety v Tools v e are logged Print Log Out My Reservations Clients My Ag
7. Shore Excursions Page 51 On board Entertainment Dining amp Spa Treatments Page 55 Amenities Page 60 Cruise Only Transfers Page 64 Cruise Rewards Page 67 Payments Page 68 Page 2 of 69 NCL d NORWEGIAN CRUISE LINES Contact Information Accessing the Agent Booking Engine To access the Agent booking engine please go to hitp www ncl co uk agents the critics love US E re the ones NORWEGIAN 2 ge YO ally aim to please NCL Sure CRUISE LINES TRAVEL PARTNERS Username freestyle WEBSITE Password cruising To access a range of sales amp marketing tools PARTN RS FI m EDUCATION lt COMMUNICATION EASY TO DO BUSINESS WITH BP Wie ag FF Z REWARD amp RECOGNITION ACTA B NORWEGIAN Log In Not Registered Register HERE RESOURCE CENTRE CLICK HERE ya oa I TER T ALREADY WORKING WITH US 2 REQUEST ACCESS TO BOOK NORWEGIAN HERE LATEST FARES BE THE FIRST EDOCS amp TO KNOW UPDATES EE Don t miss our ly latest offers promos amp POENE RPO pr ake our award winning View our latest pricing amp or Your ND DIS S online training availability updated dail Preferences Sata p y D Travel Partners Don t forget in order to access the travel partners website content you will need to login with Username freestyle Password cruising Page 3 of 69 In order to access the Online Booking Engine click on the Log I
8. e g stateroom attribute click in the check box of the guest s receiving the special request and enter the appropriate delivery date if necessary o Stateroom attribute and dietary requests do not require a delivery date e It is not necessary to fill out the comments field 3 Click on the Continue button new reservation or the Apply button Existing reservation to store the Special Request More than one Special Request can be added at a time to a reservation special Requests i Review special requests for each guest Click back to return to reservation summary a Available special requests Grouping by Type Quick Search 4 Show selected only Name Type Code Select All doleen goodrow John Doe Delivery Date Comments CABIN ATTRIBUTE selected O of 6 Bed Extensions CABIN ATTRIBUTE CAOS Bed Rails use to not fall o CABIN ATTRIBUTE CAO1 Bedboards CABIN ATTRIBUTE CAOS Extra Pillows CABIN ATTRIBUTE CADE Push Beds Together CABIN ATTRIBUTE CAOZ Twin Beds CABIN ATTRIBUTE CAOS DIETARY selected O of 6 mm Gluten Free DIETARY GLUTEN Kosher Meals DIETARY KSML Low Cholesterol Low Fat M DIETARY LAML Salt Free Diet DIETARY LSML Sugar Free Diet DIETARY SD02 Vegetarian Meals DIETARY VGML SPEC OCCASION selected O of 3 Anniversary calce SPEC OCCASION 5001 Page 25 of 69 Statement of Pricing This screen will provide you with a complete pricing statement both for the
9. total price and on a per guest basis Print Change Password Log Out New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups i i 1 1 J Dashboard NEW RESERVATION a D rtinerary B Alt Res ID Agency Vacation Voyage C Stateroom Travel Protection GuestInfo AirOptions Land Programs i ti s a PE ES PRE E zu o E B Agency Profile Special Re F v Opened Reservations Pricing Res Info MEL e Destination Sip E Berth Category Stateroom azas 08 05 2013 9 days Close all opened EUROPE Norwegian Star E 10120 If GuestName Promo Name gt o Reservation 596574417 Guest Name Promo Name Status SHOPPING EXAMPLE TESTIER UK BROCHURE FARE ccm Vacation starts in 355 days EXAMPLE TESTIER UK SALE NCL LONDON CRS TEST Agency AGENCY EXAMPLE TESTIER Prepaid Service Charges Agency Phone 999 499 0001 EXAMPLE DEMO UK BROCHURE FARE Agent MALLOY WILL EXAMPLE DEMO UK SALE Vacation Start 08 05 2013 EE End 08 14 2013 EXAMPLE DEMO Prepaid Service Charges Sail Start 08 05 2013 Sail End 08 14 2013 Destination EUROPE Ship ae Invoice I MPLE TESTIER PLE DEMO Pricing Category BA il nvoice Item EXA EXAM Assigned Category BA i VOYAGE FARE including NON COMM FARE 1 779 00 1 779 00 3 558 00 Stateroom 10120 i NON COMM FARE 103 50 103 50 207 00 E SL SERVICE CHARGES DO o 4 530p eras Guests 2 Current Promos CSLBX CSLSALE UKPS
10. 09 04 2012 CAPRI SORRENTO amp POMPEII SPANISH 07 15 AM 199 29 199 29 Destination EUROPE 09 04 2012 AMALFI COAST amp POMPEII 07 30 AM 142 14 142 14 BEEN Norwegian Epic Pricing Category PAL O00 09 04 2012 EXCLUSIVE AMALFI COAST amp POMPEII 07 30 AM v 249 29 v 249 29 Assigned Category BA L l ll 09 04 2012 PRIVATE TOURING MINICOACH 23 GUESTS FULL DAY 07 30 AM 2 856 43 2 856 43 Stateroom 011120080 E sm E EL o BEEN pncknum 09 04 2012 SORRENTO amp AMALFI BY LAND amp SEA 07 45 AM 142 14 142 14 EN See teses 09 04 2012 CAPRI ISLE OF ROMANCE 07 45 AM 142 14 142 14 INVOICE 1 456 00 ele he nae ES 09 04 2012 FLAVORS OF SORRENTO amp POMPEII 08 00 AM 135 00 135 00 v Invoice 09 04 2012 LEISURELY SORRENTO 08 00 AM 49 29 49 29 VOYAGE FARE including NON COMM FARE 2 206 06 ZNON COMM FARE 161 00 SERVICE CHARGES 98 00 REE Ddez15200 09 04 2012 LEISURELY SORRENTO SPANISH 08 00 AM 49 29 49 29 Reservation Total 1 456 00 09 04 2012 SORRENTO amp BEACH 08 00 AM 70 71 70 71 09 04 2012 MT VESUVIUS BY 4X4 amp HIKE 08 00 AM 70 71 70 71 cU 09 04 2012 LEISURELY SORRENTO GERMAN 08 00 AM 49 29 49 29 View guest totals Base Invoice 09 04 2012 POMPEII EXCAVATIONS 08 15 AM 63 57 63 57 Funds Avail 165 0 im Earned Commission 188 12 GrossDue ESTAM ee ee Co
11. 14 2013 Destination EUROPE Current Promos CSLBX CSLSALE UKPSC Air Out Return LHR LHR i INVOICE 4 089 00 v Invoice VOYAGE FARE includin NON COMM FARE d DUELO NON COMM FARE 207 00 SERVICE CHARGES 126 00 NCF TAX amp FEE 405 00 Reservation Total 4 089 00 View guest totals vY Base Invoice Earned Commission 603 16 Gross Due 4 089 00 Commission Due 603 16 Net Due 3 485 84 My Reservations Existing Reservations The My Reservations screen allows you to retrieve a list of your existing reservations My Reservations My Reservations Reservation Last Name First Marne OR Group ID Ship Begin Sailing From Begin Sailing To Select ship Le p Booked From Booked To LE m a cy b E Search 4 Clear All There are two ways to search for a reservation e By Reservation Number or Group ID e By Record To search by confirmation number type the Reservation Number in the box and click the button This is the narrowest search To search by record enter your search criteria in at least three of the available fields Last Name First Name sail Date Range Ship Booked From To Date Range Page 32 of 69 Enter additional information to refine the search Results are security level dependent If you have supervisor access all results for your agency will be returned To review a reservation click on the Reserva
12. 8JA Add ons 2 Prepaid Service Charges ITINERARY GUEST S Page 66 of 69 If using a cruise reward within 60 days of departure full payment is required The Agent will apply the cruise reward in the same way but will need to take the balance due gross due immediately The invoice will look the same but the final payment due will show immediately Clients Seawere Content Tour Credit Agency Amenities My Agency Print Change Password Log Out BACK TO SEARCH Switch To Edit Mode VIEW MODE oe Price Programs Stateroom Travel Protection Guests Info Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing B Send Confirmation B cancel Travel with Payment Schedule Reservation Summary Itinerary Charges Total Online Check In Bl B B Travel Documents Bi Bl Payment Due Date 08 17 2012 12 18 PM 1 456 00 Info No reservations opened Reservation Summary Coupons 21126428 BOOKED 4 Credit Card Info NCL LONDON CRS TEST Payment Source AGENCY Guest 399 493 0001 Payment Amount MALLOY WILL 09 02 2012 09 09 2012 Name on Credit Card 09 02 2012 GEORGE RICHARDSON v 09 09 2012 Credit Card Type EUROPE none Norwegian Epic E Credit Card Number BA i 18a 0 11200 i Expiration Date DECK 11 i 2 CSLEADX CSLWAVE UKPSC 4 MANDATORY Billing Address 1 456 00 Address 1 Address 2 VOYAGE FARE including 1 206 00 NO
13. Before you quote you must ensure e The Cruise Reward is valid for the sail date requested e he Cruise Reward has not expired or been used effective to ticked active used is not ticked e he currency shows GBP Welcome WILL MALLOY You are logged in as WMALLOY NCL LONDON My Reservations Clients Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out NEW RESERVATION Bl Itinerary B Alt Res ID Special Requests Pricing Payment Schedule B Agency Profile v Opened Reservations Res Inf wee SAND er Coupo Coupon Class alid Sail Valid Sail Effective Effective TdllActive Used Amount Amount L f Apply As P Apply As D 520145648 close SH Norwegian Star a 08 05 2013 9 days 2275263 CRUISE REW GBP D1 01 20 12 31 20 01 01 20 12 31 20 V 160 00 160 04 4 Close all opened Reservations 529145648 Status SHOPPING Discount Coupon A B NCL LONDON CRS TEST di AGENCY Agency Phone 999 499 0001 Cc MALLOY WILL Vacation Start 08 05 2013 Vacation End E 08 14 2013 Sail EN 08 05 2013 Sail End 08 14 2013 Please note Pressing Apply will not apply the Cruise Reward see next steps To apply payment using a Cruise Reward continue onto the Payment Schedule tab Click the Coupon tab enter the coupon amount in the Payment Amount field then click on the coupon number that appears in blue in the
14. Delegate Add Delegate i Local intranet Protected Mode On Done cruise information linked to the group set up regarding date and ship A new reservation will be created in shopping status and will retain all the Sa 810 Page 40 of 69 1e W1 A JY YOU ar or g as WMA f o New Reservation My Reservations Clients Seawere Content Tour Credit Agency Amenities My Agency Groups Log Out NEWRESERVATION RESERVA Agency Vacation Voyage Category Stateroom Guest Info Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing Payment Schedule Vacation li When would you like to travel 4 Group Parameters Group Sail From Sail To Ship 2249046 08 05 2013 08 14 2013 none En no o 4 Number of Guests 4 Qualifications Check all that applies Adults Children Infants One or more guests 55 or older 2 o o Past Guest Latitude Member 4 Additional parameters State Province of Residency UNKNOWN Start Search Continue through the booking process New Reservation My Reservations Clients Seaware Content Tour Credit Agency Amenities My Agency Groups NEWRESERVATION RESERVATION Agency Vacation Voyage Category Stateroom GuestInfo Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing Payment Schedule A Voyage Ei Prices displayed on this screen are lead in cruise only prices
15. Roll Stat Cabi Current Promo Res Total Quote Res Totai Agent MALLOY WILL s li 3 BEDROOM GARDEN VILLA 7 OK OK 1 CSLBX CSLSALE 16 184 00 lil 16 184 00 Li Select 2 Vacation Start 08 05 2013 EE rod 08 14 2013 SA Lil DELUXE OWNERS SUITE 6 OK 3 CSLBX CSLSALE 6 604 00 Li 6 604 00 Lil Select Destination EUROPE se Lil OWNER S SUITE W TWO B 4 OK 4 CSLBX CSLSALE 6 604 00 Li 6 604 00 Li Select Ship Norwegian Star i 00 c Category IF i sc Lil 2 BEDROOM FAMILY SUITE 6 MOK 7 CSLEX CSLSALE 6 044 00 Lil 6 044 00 Li Select Stateroom GTY se Li PENTHOUSE W LARGE BAL 4 OK 6 CSLBX CSLSALE 4 784 00li 4 784 00 li Select eae sr lil AFT FACING PENTHOUSE W 3 OK OK 7 7 CSLEX CSLSALE 4 644 00 Li 4 644 00 Li Select sc li PENTHOUSE W BALCONY 4 OK OK CSLBX CSLSALE 4 504 00 Li 4 504 00 Li Select sJ Lil FAMILY SUITE 6 OK OK CSLBX CSLSALE 4 024 00 Li 4 024 00 Lil Select MA lij MID SHIP MINI SUITE W B 4 OK OK 7 LEX CSLSALE 3 494 00 Li 3 494 00 Lil Select MB Lil MINI SUITE W BALCONY 4 OK OK 7 3 434 00 Li 3 434 00 lil Select B1 lil AFT FACING BALCONY 3 OK OK 3 934 00 lil 3 934 00 Lil Select es li FAMILY BALCONY 3 OK OK 7 CSLBX 3 394 00 li 3 394 00 li Select BA Li BALCONY STATEROOM 3 OK OK 7 CSLBX CS Race 3 334 00 Li 3 334 00 Li Select
16. Summary display along the left side of the screen known as the Dashboard As you move from screen to screen additional details will be displayed Some of the entries are hyperlinks to additional information These hyperlinks can be identified by the underline When you move your cursor over these links your cursor will change into a hand Dashboard FM Itinerary Alt Res ID Agency Profile pened Reservations Res Info 2 SH Norwegian Star eee e iese 08 05 2013 9 days Close all opened Reservation Summary Reservation 596574417 Status SHOPPING c 4atation starts in 355 days ary NCL LONDON CRS TEST Em r AGENCY Agency Phone 999 499 0001 Agent MALLOY WILL Vacation Start 08 05 2013 Vacation End 08 14 2013 Sail Start 08 05 2013 Sail End 08 14 2013 Destination EUROPE Ship Norwegian Star E Pricing Category BA i Assigned Category BA i Stateroom 10120 i Deck Deck 10 t Guests 2 Current Promos CSLBX CSLSALE URPSC INVOICE E 3 384 00 Invoice VOY AGE FARE including NON COMM FARE oe ee HON COMM FARE 207 00 SERVICE CHARGES 126 00 HCF TAX amp FEE 280 00 Reservation Total E3 384 00 View guest totals Base Invoice Earned Commission 498 76 Gross Due E3 384 00 Commission Due 498 76 Net Due E2 885 24 Voyage Screen The Voyage screen returns results based on the information entered on the Cruise Vacation Search page The sy
17. View guest totals Y Base Invoice Funds Avail Review pricing and Store Transfers will be itemised on a separate line 4 Reservation My R vations ent Tour Credit Agency Amenities My A y 3ro Print ETUHECTU AERE Password Lo DE BACK TO SEARCH CANCEL EDIT Store EDIT MODE Pricing EUROPE Norwegian Epic i BA t 11200 i io Rema code Guest Name LLL PIOR Name 21126428 close p bend CSLEADX RICHARDSON GEORGE UK SPECIAL RR 99 02 2012 7 days CSLWAVE RICHARDSON GEORGE UK Wave Campaign UKPSC RICHARDSON GEORGE Prepaid Service Charges CSLEADX EXAMPLE TESTIER UK SPECIAL OFFER CSLWAVE EXAMPLE TESTIER UK Wave Campaign UKPSC EXAMPLE TESTIER Prepaid Service Charges Invoice Item RICHARDSON GEORGE EXAMPLE TESTIER Total VOYAGE FARE including NON COMM FARE 603 00 603 00 1 206 00 NON COMM FARE 80 50 80 50 161 00 SERVICE CHARGES 49 00 49 00 98 00 NCF TAX amp FEE 76 00 76 00 152 00 GROUND TRANSFER 30 00 30 00 60 00 SHORE EXCURSION 249 29 249 29 498 58 Reservation Total 1 007 29 1 007 29 2 014 58 VOYAGE FARE includi EN rant 1 206 00 1596 FLAT RATE 162 76 32 56 195 32 SERVICE CHARGES NCFTAX amp FEE XO 1 GROUND TRANSFER E e m SHORE EXCURSION _ Reservation Total 2 01458 View guest totals Charge Total 0 00 Base Invoice Funds Avail 165
18. cabins Starboard Side Viwheelchair Accessible 08 14 2013 EUROPE i Apply Parameters Norwegian Star E ub in Star Poe Apply CSLBX CSLSALE UKPSC E h Cut UA M ira Grouping Quick Search E3 384 00 No grouping x 4 Category Stateroom Deck Deck Name Crib Capacity 2 978 00 BA 11616 i 11 i Deck 11 1 3 E e207 00 ss BA 11618 i 11 i Deck 11 1 3 Z ETEI260 00 5 me BA 11112 i 11 i Deck 11 1 3 EEIJE2BO 00 em Reservation Total 3 384 00 BA 10120 i 10 i Deck 10 1 3 View guest totals BA 10610 i 10 i Deck 10 1 3 Y Base Invoice Earned Commission 498 76 10110 E to lii Fakat a 3 3 384 00 BA 10122 i 10 i Deck 10 1 3 Hzc BA 10608 i to i Deck 10 1 3 BA 10108 i 10 i Deck 10 1 3 BA 10606 i 10 i Deck 10 1 3 BA 10106 i 10 i Deck 10 1 3 BA 10602 i 10 i Deck 10 1 3 gt To choose a specific stateroom attribute click in the box next to the attribute To search for a stateroom that matches the attribute s click on the Apply Parameters button To select a stateroom click on the box that corresponds with the requested stateroom and click on the Select button This will take you to the Travel Protection screen New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Dashboard NEWRESERVATION RESERVATION eicome WILL MALLU rou are logged in as WMALLOY NCL LONDU Bl Itine
19. collect the applicable deposit as per Norwegian Cruise Line booking conditions The Credit Card tab contains the following fields 1 Payment Source The system defaults to the guest Select Agent from the drop down if paying with an agency credit card 2 Payment Amount Enter the deposit or final payment amount 3 Name on Credit Card The system will default to the name of the first guest of the reservation Click on the Dropdown menu to select the name of a different guest on the reservation 4 Credit Card Type Will automatically populate when the credit card number is entered 5 Credit Card Number 6 Expiration Date 7 Cardholder s Billing Address Once all the required information has been filled out click on the Pay button This will confirm the booking with a successful payment If you do not wish to pay the balance due by credit card at this stage Click Commit Booking no payment to proceed By clicking the Commit Booking button you are accepting Norwegian Cruise Line booking conditions which will apply immediately oubsequent cancellation of the booking will incur cancellation charges in accordance with Norwegian Cruise Line s Booking Conditions Page 28 of 69 Reservation Summary The Summary screen will give an overview of all the components of the reservation New Reservation My Reservations Clients Tour Credit Agency Amenit
20. per meta category Taxes are not included Please select one of the following voyages to see full detailed pricing 1 cruises found Status SHOPPING Ship Name Vacation Star Sail Itiner Comments MINI SUITE BALCONY OUTSIDE INSIDE Land NCL LONDON CRS TEST EE AGENCY prr e enaA et Agency Phone EM 999 499 0001 RF Norwegian Star E 08 05 2013 Mon 9 view E BALTIC CA 2 099 00 1 779 00 1 729 00 1 369 00 1 149 00 N A Select Agent MALLOY WILL Guests 2 On the category tab only those cabin grades agreed for the group will show as YES Page 41 of 69 elcome WILL MALLOY You are logged in as WMALL l eise New Reservation My Reservations Clients Seawere Content Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out Category Please select a stateroom category to continue Price reflects initial price quote per person based on selected occupancy This quote is preliminary and Alt Res ID only includes applicable cruise fares Additional guest fares charges for features and taxes will be added to your final price based upon your selections in the shopping process BEEN ERA uuu dp pg Destination EUROPE Vacation start 08 05 2013 5554 as Norwegian Fr s E 10978 08 05 2013 9days Ship Norwegian Star Vacation end 08 14 2013 Grouping No grouping v Quick Search s Show My Freestyle Group Only Sele
21. you to search for live air pricing and availability Welcome WILL MALLOY You are logged in as WMALLOY NCL LONDON ion My Reservations Tour Credit Agency Amenities Print Change Password Log Out e ew Reservati NEW RESERVATION Dashboard NEWRESERVATION D Itinerary B Alt Res ID Agency Vacation Voyage Category Guest Info Pricing p Agency Profile v Opened Reservations Cate gory Res Info IH Please select a stateroom category to continue Price reflects initial price quote per person based on selected occupancy This quote is preliminary and only includes applicable cruise fares Additional guest fares charges for features and taxes will be added to your final price based upon your selections in the shopping process E H Norwegian Star Ere dose 08 05 2013 9 days Close all opened Y Reservation Summary Reserva tions 7536574417 Destination EUROPE Vacation start 08 05 2013 Soe SHORE IES Shi N i St vV ti d 08 14 2013 ip orwegian Star acation end Vacation starts in 355 days j a o NCL LONDON CRS TEST Moncy AGENCY Grouping No grouping Quick Search p Show My Freestyle Group Olly Select Air Agency Phone 999 499 0001 Agent MALLOY WILL Cat Upg Upg Description Ma Crib Sta Ca Current Pro Res Total Quote Guest Quot FS Group Quote FS Vacation Start 08 05 2013 s lil 3 BEDROOMG 7 OK OK 1 CSLBX CS 16 234 8 117 00 lil Select Vacation End 08 14 2013 EE gt EPE S
22. 0 E OF Norwegian Spirit 21173939 close 12 03 2012 9 days SERVICE CHARGES 126 00 SERVICE CHARGES 126 00 Close all opened NCF TAX amp FEE 162 00 NCF TAX amp FEE 162 00 Reservation Summary Reservation Total 1 044 00 Reservation Total 1 044 00 Reservations 21173939 Status OFFER View guest totals View guest totals A NCL LONDON CRS TEST Y AGENCY E oc 999 499 0001 Prepaid Service Charges FRED TEST UKPSC Prepaid Service Charges FRED TEST Agent CHARLES KRIS Prepaid Service Charges FRED TEST UKPSC Prepaid Service Charges FRED TEST Vacation Start 12 03 2012 Vacation End 12 12 2012 UK SPECIAL OFFER FRED TEST CSLEADX UK SPECIAL OFFER FRED TEST Sail Start 12 03 2012 Sail End 12 12 2012 UK SPECIAL OFFER FRED TEST CSLEADX UK SPECIAL OFFER FRED TEST Destination EUROPE Ship Norwegian Spirit i Pricing Category IF i Refresh prices IF i 5037 i Deck 05 i E ipti FRED TEST FRED TEST Current Promos CSLEADX UKPSC INVOICE 1 044 00 CSLWAVE UK Wave Campaign v Invoice VOYAGE FARE including 756 00 CSLBX UK BROCHUR AR UK BROCHUR AR NON COMM FARE CSLEADX UK SPECIAL OFFER UK SPECIAL OFFER Iv Iv NON COMM FARE 207 00 o SERVICE CHARGES 126 00 NCF TAX amp FEE 162 00 Apply Promotions Reservation Total 1 044 00 View guest totals Y Base Invoice Earned Commission 98 84 Gross Du
23. 0 SERVICE CHARGES 126 00 NCF TAX amp FEE 280 00 Reservation Total 3 384 00 View guest totals Base Invoice Earned Commission 498 76 Gross Due 3 384 00 Commission Due 498 76 Net Due 2 885 24 Page 21 of 69 NCL ation eservations Y Dashboard Itine B Alt Res ID B Agency Profile Y Opened Reservations Res Info 596574417 close Close all opened v Reservation Summary 596574417 SHOPPING SH Norwegian Star 08 05 2013 9 days E os NCL LONDON CRS TEST cy AGENCY Air Options Welcome WILL MALLOY You a re c logged in as W Print Change NEWRESERVATION RESERVATION Log Out ial Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here Grouping by Request Type Air Request Type Guest Gateway Outbound Timing v No Air Request No Air Request TESTIER EXAMPLE No Air Request Demo Example Gateway Return IMALLOY NCL LONDON Timing Agency Phone Agent 999 499 0001 MALLOY WILL Vacation Start 08 05 2013 Vacation End 08 14 2013 Sail Start 08 05 2013 Select guests request applies to Sail End 08 14 2013 v TESTIER EXAMPLE V Demo Example Destination o Select Air Type Directions Ship E Norwegian Star i Round Trip Pricing Category BA i Standard Assigned Category BA i Stateroom 10120 i 4 Outbound 4
24. 00 0 coo ES Earned Commission 195 32 Issi on Ex E E 1 849 58 Commission Due i ode Page 63 of 69 a Invoice Invoice Item RICHARDS VOYAGE FARE including NON COMM FARE 603 00 1 206 00 NON COMM FARE 80 50 80 50 161 00 SERVICE CHARGES 49 00 49 00 98 00 NCF TAX amp FEE 76 00 76 00 152 00 GROUND TRANSFER 30 00 30 00 SHORE EXCURSION 249 29 249 29 498 58 Reservation Total 1 007 29 1 007 29 2 014 58 I E a Invoice i Invoice Item Total E ey nt AEE po cei VOYAGE FARE including NON COMM FARE 603 603 00 1 206 00 i NON COMM FARE 80 80 50 161 00 SERVICE CHARGES E49 49 00 98 00 i NCF TAX amp FEE 76 00 152 00 SHORE EXCURSION 249 29 249 29 498 58 Reservation Total 977 29 977 29 1 954 58 a Transfers will appear on the Res Summary and will also appear on the confirmation Page 64 of 69 Cruise Rewards Search for the guest in order to identify a Cruise Reward attached to their id If a guest has a Cruise Reward associated with their Client ID a Coupon link will appear in the Guest Info screen Welcome WILL MALLOY You ogged in as WMALLOY NCL LONDON My Agency Groups Print Change Password Log Out ients ur Cre i z enitie NEWRESERVATION RESERVATION E MS Itinerary B Alt Res ID Special Requests Pricing Payment Schedule Bl Profile Agency Profile Guest Info v Opened Reservations EE Info To
25. 012 gt Base Invoice Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11200 i Guests 2 RICHARDSON GEORGE Prepaid Service Charges EXAMPLE TESTIER Prepaid Service Charges Guest Pre Sell Location Date Time Comments RICHARDSON GEORGE Y PORT NAPLES POMPEII 09 04 2012 07 30 AM EXCLUSIVE AMALFI COAST amp POMPEII Click on Add Air and Change Air type to independent Commissions Send Confirmation Alt Res ID M Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here Online Check In Air Options Grouping by Request Type vw EE SR Air Request Type Guest Gatewey Outbound Timing Gateway Return Timing Norwegian Epic 02 2012 7 days M n E N m LE No Air Request GEORGE RICHARDSON No Air Request TESTIER EXAMPLE NCL LONDON CRS TEST DD PST Agency Phone 999 499 0001 MALLOY wite Aad Bi Vacation Start 09 02 2012 Vacation End 09 09 2012 SailStart 09 02 2012 Sail End 09 09 2012 NON COMM FARE 1 206 00 NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 SHORE EXCURSION 498 58 Reservation Total 1 954 58 View guest totals Y Base Invoice FundsAvaill 1 165 00 Earned Commission 188 12 Gross Due
26. 1 206 00 NON COMM FARE 80 80 50 161 00 SERVICE CHARGES 49 49 00 96 00 NCF TAX amp FEE 76 76 00 152 00 SHORE EXCURSION 249 29 249 29 498 58 ONBOARD DIN 0 00 71 43 Reservation Total 1 048 72 ED 7 20 2 026 01 a Invoice Invoice Item RICHARDSON VOYAGE FARE including NON COMM FARE E603 1 206 00 NON COMM FARE 80 5 80 50 161 00 SERVICE CHARGES E49 49 00 98 00 HCF TAX amp FEE EFO 76 00 152 00 SHORE EXCURSION 249 29 249 29 498 58 Reservation Total 977 29 1 954 58 store Changes Please review the cost and store changes Please collect payment immediately via the Payment Schedule tab If not paid for these activities will be automatically removed from the booking A confirmation can then be sent directly to your agency or the guest using the Dashboard E Ex 5e nd Confirmation oe button on the dashboard Ensure you select the confirmation type dependant on the type SPA CONFIRMATION DINING CONFIRMATION ENTERTAINMENT CONFIRMATION Page 55 of 69 Amenities Also known as bon voyage gifts can be pre paid before the cruise Full descriptions of each gift can be found on our website To process an amenity order click on the Amenities link in the Reservation Dashboard NCL m m dei New Reservation My Reservations Clients v Dashboard Reservation 21126428 EN BOOKED e NCL LONDON CRS TEST AGE
27. 12 03 2012 79 yeu d Close all opened w Reservation cme 4 Invoice testrReD TESTFRED Total Reservation 22173939 VOYAGE FARE including NON COMM FARE 378 oo 378 oo 756 00 EEUU JOFFER eo NON COMM FARE 103 50 103 50 207 00 Jest name MOL Lopon cas TET NCL LONDON CRS TEST NCF TAX amp FEE E8100 162 00 ep TEST AGENCY E v Reservation Total 459 00 459 00 918 00 999 499 00001 ED TEST 12 03 2012 nn E 12 12 2012 1312 03 2012 l 42 12 2012 EUROPE E 4 Invoice TESTFRED TESTFRED Total Lc 00 mm 00 Low 00 0 NCF TAX amp FEE 81 00 81 00 162 00 Reservation Total sao 6522 00 21 044 00 VOYAGE FARE NON COMM FARE v Invoice VOYAGE FARE including fas o SA ed Click on store changes to confirm Page 38 of 69 Booking into a group allotment Login using your current username and password New Reservation My Reservations Clients Seaware Content l Tour Credit Agency Amenities My Agency Groups Sees j My Reservations v Opened Reservations ee Info My Reservations My Freestyle Groups Reservation Last Name First Name OR Group ID Ship Begin Sailing From Begin Sailing To Select ship imm gt FS Group Number Booked From Booked To Ug 3 Searc
28. 12 03 2012 E PE Vacation End 12 12 2012 x A Guest Citizenship Age Guest Type Latitude Level Online Check in 1 1 EUROPE TEST FRED uk 37 REGUAR PROSPECT Norwegian Spirit E TEST FRED uk 37 jREGUAR PROSPECT l r E IF i 5037 i a Reservation Header Deck 05 i 2 Destination EUROPE Current Promos CSLEADX UKPSC Vacation Start Date 12 03 2012 INVOICE 1 044 00 Vacation End Date 12 12 2012 gt Invoice Ship Norwegian Spirit E gt Base Invoice Pricing Category IF E Assigned Category IF amp Stateroom 5037 i Guests 2 TEST FRED Prepaid Service Charges TEST FRED Prepaid Service Charges TEST FRED NO Page 36 of 69 2 Click the Price Programs Tab while in Edit Mode you can apply alternative price promo codes listed including Prepaid Service Charges by clicking on Select promotions My Reserv ations Clients Tour Credit Agency Amenities My Agency Groups Print pe a Password o Travel With B Cancel Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info AirOptions Land Programs Hinerary Moe Special Requests Pricing Payment Schedule Reservation Summary Travel Documents E Send Confirmation Price Programs Amenities B Alt Res ID Copy Reservation B Online checkin Current Invoice amp Promos Contact Us VOYAGE FARE including VOYAGE FARE including NON COMM FARE EPE NON COMM FARE E7000 NON COMM FARE 207 00 NON COMM FARE 207 0
29. 2 254 00 1 884 00 276 00 156 00 n 214 00 2 254 00 View guest totals v Base Invoice Earned Commission 289 44 E24 294 00 0 al Ee 1 964 56 s Clients My Agency Special Requests Pricing Payment Schedule Guest Info M oO a D Land Programs To change Guest order click and drag the icon in the first column Dining Entertainment Shore Excursions Creating a New Guest Latitude 218610837 Not Set Address 123 DEMO STREE 25032808 Household ID Age ADULT o ADULT Add Guest Search Search If the guest has never sailed with Norwegian before you will need to create them in the database and add them to the reservation To add a new guest to the reservation click on the Create link The Modify Client screen will appear Clients NEWRESERVATION RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info um Payment Schedule My Reservations Y Dashboard B Agency Profile v Opened Reservations Info 07 2012 12days Bl Alt Res ID Y Reservation Summary Reservations E 436113232 dana NCL LONDON CRS TEST moame na 1 999 499 0001 MALLOY WILL 09 19 2012 EURODE cun Norwegian Spirit i amp Ping FIM Ji1621 8 2284 00 eee v Invoice VOYAGE FARE including 1 884 00 CII
30. 5 2013 9 days Grouping by Request Type E Reservations 596574417 hic Requast E nt Gateway Outbound Timing Gateway Return Timing Status SHOPPING Y REGULAR Edit Request Delete Request Agency pmi CRS TEST REGULAR TESTIER EXAMPLE LHR SAME DAY LHR SAME DAY Itinerary Details Ec REGULAR Demo Example LHR SAME DAY LHR SAME DAY Itinerary Details Agency Phone 999 499 0001 Agent MALLOY WILL Vacation Start 08 05 2013 Vacation End 08 14 2013 Add Air Clear Air Sail Start 08 05 2013 Sail End 08 14 2013 Destination EUROPE Ship Norwegian Star i Pricing Category BA i ed BA i 10120 i Deck 10 i Guests 2 Current Promos CSLBX CSLSALE UKPSC Air Out Return JO LHR LHR INVOICE 4 089 00 v Invoice VOYAGE FARE including NON COMM FARE 3 558 00 NON COMM FARE 207 00 SERVICE CHARGES 126 00 NCF TAX amp FEE 405 00 Reservation Total 4 089 00 View guest totals Y Base Invoice Earned Commission 603 16 Gross Due 4 089 00 Commission Due 603 16 Net Due 3 485 84 If you would like to keep the booking as Cruise Only or make an alternative selection you can remove the flights by pressing Clear Air Please note that all guests on the reservation must book as Fly Cruise or as Cruise Only It is not currently possible to mix different transportation modes for different guests on the same reservation Only air type Standard is currently offered Please call our Re
31. 96574417 close SH E Travel Agency Close all opened 4 Agency Information Agency ID Agency Name Agency Primary Phone ARC Number Default Currency 144830 NCL LONDON CRS TEST AG 999 499 0001 GBP Secondary Agency Enter Phone Number Look up Click on the Continue button The Search Vacation screen will now appear Vacation Screen Page 6 of 69 Welcome WILL MALLOY You ew i My Reserva tions Agency Amenities rin han assword lu v Dashboard NEWRESERVATION RESERVATION B AltRes ID B Agency Profile Agency Vacation Guest Info Pricing v Opened Reservations Hs es Vacation ES E ai When would you like to travel Y Reservation Summary omi 596574417 Search Vacation C Search to Create Freestyle Group fitas SHOPPING From To Destination Vacation Length Agency a LI CENE EHE 08 15 2012 tH b 09 14 2012 THI Select destination Any Length Agency Phone 999 499 0001 Embark Port Ship Agent MALLOY WILL Select port Select ship x Guests 2 4 Number of Guests 4 Qualifications Check all that applies Adults Children Infants One or more guests 55 or older 2 o 0 Past Guest Latitude Member 4 Additional parameters State Province of Residency UNKNOWN lt Clear All Start Search On the Cruise Vacation search page you will be able to enter qualifiers to help find for the most appropriate cruise for your customers With the information provided the engine will display a list of voyages that me
32. A Li DELUXE OWNE 6 OK OK 3 CsLBX Cs 6 654 00 li 3 327 00 li Select Page 12 of 69 Select Air x Airport or City Outbound Timing Airport or City Return Tirning none Select Air x Airport or City Outbound Timing LHR SAME DAY Airport or City Return Timing LHR SAME DAY Enter Select the requested Air gateway in the Outbound and the Return fields fields are smart type The Timing fields will populate automatically N B For Fly Cruises from US Ports Timing will display Day Before to indicate one night hotel stay before the cruise starts Please note If timing options are not automatically populated this means that the selected airport is not available for this particular date departure If you would like to keep the booking as Cruise Only or make an alternative selection you can remove the flights by pressing Clear Air Please note that all guests on the reservation must book as Fly Cruise or as Cruise Only It is not currently possible to mix different transportation modes for different guests on the same reservation All flight details will be added within 24hours of completing a booking Please note only air type Standard is currently offered Please call our Reservations Team on 0845 201 8900 for any deviation requests Service Charges Initial prices currently include service charges Click Current Promo to remove the prepaid service charges and view other co
33. BB lil BALCONY STATEROOM 3 OK OK 7 CSLBX CSLSA 3 314 00 Li 3 314 00 Lil Select Bc lil BALCONY STATEROOM 3 OK OK 7 CSLBX CSLSALE UKPSC 3 294 00 Li 3 294 00 Li Select E BD lil BALCONY STATEROOM 3 OK OK 7 _ CSLBX CSLSALE 3 274 00 Lil 3 274 00 Lil Select O1 li FAMILY OCEANVIEW PICTU 4 OK OK 7 4 CSLEX CSLSALE 2 904 00 lil 2 904 00 Li Select OA lil OCEANVIEW PICTURE WIN 4 OK OK 7 CSLEX CSLSALE 2 844 00 lil 2 844 00 lil Select oe lil MID SHIP OCEANVIEW PIC 4 OK OK 7 CSLEX CSLSALE 2 764 00 Lil 2 764 00 Li Select or Lil MID SHIP OCEANVIEW POR 4 OK OK 7 CSLEX CSLSALE 2 704 00 Lil 2 704 00 Lil Select oc lij OCEANVIEW PORTHOLE WI 4 OK OK 7 CSLBX CSLSALE I 2 684 00 lil 2 684 00 Li Select x Select GTY 2 The next page you view will show the current promotions applied to the pricing for that grade of cabin selected This will include the Prepaid Service Charges and any On Board Credit These will be listed at the top and bottom of the screen To amend a promotion code such as Prepaid Service Charges scroll down and click Select promotions Page 34 of 69 FE Category Pricing m L3 d v Pager Sa y Agency y Print Change Password Log Out wewnEsERVAHON RESERVATION Bl Agency Profile i Category Stateroom Travel Protection Guest Into Air Options Land Programs Onboard Activities Shore Excursions Specia
34. C NCF TAX amp FEE 202 50 202 50 405 00 Air Out Return LHR LHR Reservation Total 2 044 50 2 044 50 4 089 00 INVOICE 4 089 00 v Invoice VOYAGE FARE including NON COMM FARE 3 558 00 NON COMM FARE 207 00 Code E veu VAT Do 100 52 Reservation Total 4 089 00 View guest totals Total Y Base Invoice ERE ce Base Inv iee 0 Gross Due 4 089 00 Commission Due 603 16 Charge Total 0 00 Net Due 3 485 84 Funds Avail dep Earned Commission 603 16 Gross Due 4 089 00 Commission Due 603 16 Net Due 3 485 84 M Guest Name exe Sub Codex Sub Code Date AIR OUT AIR OUT AIRPORT TO PORT EXANPLETESTIER ss O oos oo AIRPORT TO PORT eame oeno ss sweses izoaw AIR RET AIR RET PORT TO AIRPORT exame restir ms oaos 20 PORT To AIRPORT eame omo ss owon izaoaw The following information is provided on all reservations Voyage Fare is the price for the cruise portion of the booking The first two guests in a stateroom pay the Twin Occupancy rate Any subsequent guests pay Guest 3 8 rate Any applicable single supplement will be included in the Guest 1 fare where applicable Non Commissionable Fare is the non commissionable element of the voyage fare This is included in the Voyage Fare amount but itemised separately for your information NCF T
35. C 9050 Li 464 s Li Deck 09 1 3 Earned Commission 482 60 Gross Due 3 168 00 Commission Due 482 60 Net Due 2 685 40 Adding Removing The Prepaid Service Charges in 4 Simple Steps For Existing Bookings via My Reservations 1 Retrieve the booking from the My Reservations section Once retrieved switch the booking into edit mode by pressing the button Edit Mode My Reservations e logged in as a LES NCL LONDON New Reservation Clients Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out lt BACK TO SEARCH v Dashboard CANCEL EDIT IET mre EDIT MODE Tlm B Travel With B Cancel dd ll B Itinerary B Commissions Special Requests Pricing Payment Schedule Reservation Summary ravel Documents E Send Confirmation Reservation Summary Bl Alt Res ID B Copy Reservation B Online Check In Res ID 21173939 B Contact Us Status OFFER v Opened Reservations Initial Date 07 20 2012 Res Info Booking Source INTERNETA OF Norwegian Spirit a oil t 12 03 2012 9 days ne Close all opened J Name NCL LONDON CRS TEST AGENCY v Reservation Summary Phone 999 499 0001 Reservation 21173939 Address 75 HORATIO HOUSE Status OFFER City State Zip london NA o Vacation starts in 136 days E Mail LONSYSSUP NCL COM Age a NCL LONDON CRS TEST n E AGENCY a Agent Agency Phone 999 499 0001 Name CHARLES KRIS Agent CHARLES KRIS Vacation Start
36. CLUUMR Au cond 2256 ne ERLID Eon 2 254 00 View guest totals Base Invoice rn t n Et ZI2SA00 mm cad PES dom 1 964 56 S pecial Requests Modify Client Title 4 Profile e Mrs Demo Latitude Level none Citizenship UK First Given Name Land Programs Middle Name Last Name Surname Example Birthdate 01 01 1980 TT Web Login Name Dining Entertainment Shore Excursions Gender C Male Female Delete 4 Address Household Doctor EXAMPLE Street 123 DEMO STREET Country GB Zip Code SE184RZ 4 For UK Residents Optional Locality County 4 Contact Information E Mail Phone Type Select City State US or Canada LONDON Phone Number Phone Ext Save Page 20 of 69 NEWRESERVATION RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info uu The following fields on the Client screen are mandatory e itle First name and last name must match passport The gender will automatically populate when the title is selected Citizenship Date of Birth D All other fields are optional however it is recommended that you enter as much information as possible All middle names should be entered To change Guest order click and drag the icon in the first column Guests Latitude Address Household ID Age TEST EXAMPLE 218610837 123 DEMO STREE 25032808 ADULT Vi
37. CONFRMATION LONDON File Edit View Window Help x ei es ohl os O gg Comment La E TRAVEL AGENT CONTACT INVOICE DATE 27 Jul 12 NCL LONDON CRS TEST AGENCY 144830 NCL BOOKING DATE 26 Jul 12 75 HORATIO HOUSE aS EMBARK PORT COPENHAGEN DK LONDONNA UK DEBARK PORT COPENHAGEN DK NORWEGIAN CRUISE LINE ATTN MALLOY WILL BOOKING SOURCE INTERNET CONFIRMATION TRAVEL AGENT COPY RESERVATION 20931346 SHIP NORWEGIAN STAR 9 DAYS CATEGORY BA ITINERARY BALTIC CAPITALS SAILING 5 Aug 2013 to 14 Aug 2013 STATEROOM 11120 PRE CRUISE Checkinin POST CRUISE Checkinin GUESTS HOTEL Days HOTEL Days 1 WILLIAMS ANNE WINIFRED 2 EXAMPLE TESTI Important Notice This is an important document You should retain this as you will need it if your travel arrangements are protected under a scheme of financial protection and you need to make a claim Please note this booking is not covered by our ATOL license Nr 2752 NAME O DOB CLIENTTYPE cuENTID MRS ANNE WINIFRED WILLIAMS 24 11 1953 BRONZE 216328533 MISS TESTI EXAMPLE 01 01 1980 PROSPECT 220948715 INVOICE TOTALS GBP COMMISSION PAYMENTS DATE AMOUNT GBP GUEST FARE 2 971 00 44564 FINAL PAYMENT 06 Jul 2013 3 424 00 NCF 207 00 PAYMENTS APPLIED 160 00 GOVERNMENT TAXES FEES 280 00 SERVICE CHARGES Hum REMIT PAYMENT TO NCL BAHAMAS LTD VAT 89 12 HORATIO HOUSE TOTAL 3 584 00 534 76 77 85 FULHAM PALACE ROAD HAMMERSMITH LONDON W6
38. Deck 09 1 4 IB 9107 i s i Deck 09 1 4 INVOICE 2 358 00 IB 3605 i EJA Deck 09 1 4 Y Invoice IB 9105 i s i Deck 09 1 4 VOYAGE FARE including im 9603 9 Deck 09 ro NON COMM FARE Lue E H IB 3103 i s i Deck 09 1 4 View guest totals Y Base Invoice Earned Commission 336 76 Gross Due 2 358 00 Select the cabin number and continue through the booking process Page 42 of 69 Client 2 078 00 A VOYAGE FARE including NON COMM FARE 1 039 00 1 039 00 2 078 00 zzii NON COMM FARE 103 50 103 50 207 00 NCF TAX amp FEE 140 00 140 00 280 00 Reservation Total 1 179 00 1 179 00 2 358 00 My Agency Groups Print Change Password Log Out NEWRESERVATION 2 RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Ar Ortons Lend Proorems Dining Entertsinment them Eacursions Special Requests Pricing Payment Schedule Pricing EUROPE Norwegian Star E IB E 9611 i Promo Code Guest Name Promo eum UK BROCHURE FARE UK BROCHURE FARE 5L s E y Amenities 15 FLAT RATE 280 64 VAT 56 12 Total 336 76 0 00 336 76 2 358 00 336 76 2 021 24 Nothing s selected Page 43 of 69 Agent Admin In order to view existing Agents Web Login Names manage passwords and create new logins pleas
39. EST 09 05 2012 MODERNO EE AGENCY 09 06 2012 wi SHANGHAI m Agency Phone 999 499 0001 BEEN MALLOY WILL VacationStart _ 09 02 2012 Select All Unselect All Select All Unselect 41 Vacation End __ 09 09 2012 Sail Start 09 02 2012 Party Size EE 09 09 2012 Table fori v Display Available Dinings Destination EUROPE EE Norwegian Epic i Pricing Category BA i Assigned Category BA E Accept Terms amp Conditions Stateroom 11200 i DA DECK 11 i Guests J 2 L Current Promos CSLEADX CSLWAVE UKPSC INVOICE 1 954 58 VOYAGE FARE including NON COMM FARE a NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 SHORE EXCURSION 498 58 Reservation Total 1 954 58 View guest totals Y Base Invoice Funds Avail 165 00 Earned Commission 188 12 Ene 1 789 58 Commission Due 188 12 Net Due 1 601 46 Page 52 of 69 Activities Filter Selected Activities No records found Dining Entertainment Date 09 02 2012 09 03 2012 09 04 2012 09 05 2012 09 06 2012 Select All Unzelect AI Select ll LInzelect ll Party Size Table fori Display Available Dinings Conditions Back Save You can switch between the on board activity using the tabs and search parameters to display the desired results m Activities Filter Selected Activities fa No records found Dining Entertainm
40. LOGINNAME Security Level Agent x Has Web Access Save Agent Profile To complete the setup you will again need to click Edit next to the Agent s name Page 47 of 69 Agents Agency ID Agency Name 144830 NCL LONDON CRS TEST AGENCY Search by Search String Agent Name Search Click the Select radio button to choose an agent and an agency Click the Start Reservation button to proceed with the booking a Found 28 agents Quick Search Agent ID Agent Name 1110710 NICOLA BAKER 310542 Stefan Breitfeld 1163898 HESTER COIA 1135303 AMANDA CROOKS 782101 Kris Charles 1099534 JILL DOSSOR 1198329 New Example 1099530 ROBIN GLOVER 1065119 LYNNE GOODSELL 1110711 NICHOLAS GROOMBRIDGE 892899 KAREN KOOP 1198076 KAREN KUNDI 1099529 CINDY LANDLUST 1058336 WILL MALLOY 1110707 ALISON MARQUIS 1131647 STACY MARTIN Then press the Reset Password button and an automated password will be emailed to the email address provided on the Agent Profile Screen Agent Maintenance Agency Name NCL LONDON CRS TEST AGENCY First Name New Last Name Example E Mail wmalloy ncl com Phone none Web Login Name MYLOGINNAME Reset Password Security Level m Agent v Has Web Access Save Agent Profile Page 48 of 69 Shore Excursions Retrieve an existing booking in BK status If a booking is in OF shore excursions cannot be booked ervation My Reservat
41. N RESERVATION Agency Vacation Voyage Category Category Please select a stateroom category to continue Price reflects initial price quote per person based on selected occupancy This quote is preliminary and only includes applicable cruise fares Additional guest fares charges for features and taxes will be added to your final price based upon your selections in the shopping process Destination Grouping No grouping EUROPE Vacation start 08 05 2013 Ship Norwegian Star Vacation end 08 14 2013 cat Upg Upg Description s Li SA Li se Li sc Li se Li sr li sc lil sJ li MA Li MB Li B1 lil pa lil BA li BB Li gc Li BD Li os li OA Li oe Li or Li oc li Quick Search s Show My Freestyle Group Only Select Air Ma Crib Sta Ca Current Pro Res Total Quote Guest Quot FS Group Quote FS 3 BEDROOMG 7 OK OK 1 CSLEX CS 16 234 8 117 00 Lil Select a DELUXE OWNE 6 OK OK 3 CsLBEX CS 6 654 00 lil 3 327 00 Lil Select OWNER S SUIT 4 OK OK 2 CSLBX CS 6 654 00 lil 3 327 00 lil Select 2 BEDROOMF 6 OK OK 7 CSLBX CS 6 094 00 lil 3 047 00 li Select PENTHOUSE W 4 OK OK 6 CSLBX CS 4 834 00 il 2 417 00 li Select AFT FACING PE 3 OK OK 7 CSLBX CS 4 694 00 lil 2 347 00 Lil Select PENTHOUSE W 4 OK OK 3 CSLBX cCS 4 554 00 lil 2 277 00 il Select FAMILY SUITE 6 OK OK 7 CSLBX CS 4 074 00 lil 2 037 00 lil Select MID
42. N COMM FARE XEM Country Zip City State US or Canada NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCF TAX amp FEE 152 00 For UK Residents Optional Reservation Total 1 456 00 Locality County View guest totals Y Base Invoice Funds Aval 165 00 Earned Commission 188 12 GrossDue 1 291 00 Commission Due 188 12 RR 1 102 88 New Reservation My Reservations Clients Seavwere Content Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out Dashboard Price Programs Stateroom Travel Protection Guests Info Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing Travel with Payment Schedule Reservation Summary Itinerary Pricing Travel Documents Charges Total Online Check In Destination Ship Pricing Category Berth Category Stateroom EUROPE Norwegian Epic E BA E 11200 i Info Promo Code Guest Name Promo Name No reservations opened CSLEADX RICHARDSON GEORGE UK SPECIAL OFFER Reservation Summary CSLWAVE RICHARDSON GEORGE UK Wave Campaign Reservation 21126428 UKPSC RICHARDSON GEORGE Prepaid Service Charges Status BOOKED EMEN CSLEADX EXAMPLE TESTIER nm NCL LONDON CRS TEST CSLWAVE EXAMPLE TESTIER UK Wave Campaign Agency AGENCY i mm UKPSC EXAMPLE TESTIER Prepaid Service Charges Agency Phone 999 499 0001 BEEN 9 MALLOY WILL E mms LLL I LILILLIILILLILL Vaca
43. NCY Agency Phone 999 499 0001 MALLOY WILL Vacation Start _ 09 02 2012 Vacation End _ T 09 09 2012 Sail Start 09 02 2012 MEM A 09 09 2012 Destination EUROPE HR ANA Norwegian Epic i Pricing Category __BA i Assigned Category EA i Stateroom 11200 i BEER A DECK 11 i Ep 2 Current Promos CSLEADX CSLWAVE UKPSC RCE ELSS SB e e oe b Invoice The Amenities screen will appear Info B Send Confirmation Bl Travel yaf BH Travel Documents B charges Total B Online Check In BACK TO SEARCH Seawere Content Tour Credi Print green Password Log Out RICHARDSON GEORGE EXAMPLE TESTIER 4 Reservation Header Destination Vacation Start Date Vacation End Date Ship Pricing Category Assigned Category Stateroom Guests 21126428 BOOKED 08 17 2012 INTERNETA NCL LONDON CRS TEST AGENCY 999 499 0001 75 HORATIO HOUSE london NA LONSYSSUP NCL COM MALLOY WILL Citizenship UK EUROPE 09 02 2012 09 09 2012 Norwegian Epic i BA i BA i 11200 E Age Guest Type Latitude Level Online Check in 61 REGULAR BRONZE N A 32 REGULAR PROSPECT N A RICHARDSON GEORGE EXAMPLE TESTIER Prepaid Service Charges Prepaid Service Charges Guest RICHARDSON GEORGE Pre Sell Location Y PORT NAPLES POMPEII Date Time 09 04 2012 07 30 AM Comments EXCLUSIVE AMALFI COAST amp POMPEII Click on the New b
44. Net Due 596574417 SHOPPING NCL o CRS TEST Grouping No grouping Quick Search s 999 499 0001 Category Stateroom Deck Deck Name Crib Capacity MALLOY WILL m m E E LS L3 08 05 2013 BA 11616 11 Deck 11 1 3 E 08 14 2013 BA 11618 li 11 li Deck 11 1 3 08 05 2013 T T 08 14 2013 BA 11112 li 11 li Deck 11 1 3 EUROPE BA 10120 lil 10 Li Deck 10 1 3 Norwegian Star i BA i BA 10610 lil 10 lil Deck 10 1 3 GTY BA 10110 Li 10 Li Deck 10 1 3 2 ji CSLBX CSLSALE UKPSC BA 10122 li 10 Li Deck 10 1 3 3 384 00 BA 10608 Li 10 Li Deck 10 1 3 BA 10108 Li 10 Li Deck 10 1 3 2 978 00 BA 10606 Li 10 Li Deck 10 1 3 207 00 TT TT 126 00 BA 10106 li 10 li Deck 10 1 3 280 00 BA 10602 lil 10 Li Deck 10 1 3 Si 3 384 00 498 76 3 384 00 498 76 2 885 24 The Stateroom screen will allow you to select a stateroom that best fits your guests needs Staterooms will be sorted according to the following Category Location Double occupancy Triple occupancy Quad occupancy Connecting staterooms Disabled staterooms s If you are looking for a specific stateroom number you can type it in the Quick Search field to find it You can filter the search results based on certain stateroom attributes To access the filter click on the Filter link at the top of the page To search for specific attributes within multiple categories hold down the shift arrow keys to sel
45. Return EE E RF 10 i Dep Airport Timing Arr Airport Timing Guests E LHR Current Promos CSLBX CSLSALE UKPSC lt EIE x SAME DAY x INVOICE 3 384 00 v Invoice VOYAGE FARE includin Cancel Save 4 Clear All NON COMM FARE 9 2 978 00 _ NON COMM FARE 207 00 SERVICE CHARGES 126 00 NCF TAX amp FEE _ 280 00 Reservation Total 3 384 00 View guest totals Y Base Invoice Earned Commission 498 76 Gross Due 3 384 00 Commission Due 498 76 Net Due 2 885 24 Enter Select the requested Air gateway in the Outbound and the Return fields fields are smart type The Timing fields will populate automatically N B For Fly Cruises from US Ports Timing will display Day Before to indicate one night hotel stay before the cruise starts Please note If timing options are not automatically populated this means that the selected airport is not available for this particular date departure Page 22 of 69 are You ogged in as WMALLOY NCL LONDON Print Change Password Log Out v Dashboard B Itinerary B Alt Res ID Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Land Programs B Agency Profile TEASE cen e Opened Reservations Air Options Res Info ia Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here 596574417 close SH Norwegian Star 08 0
46. S O P 66 27 0 0 m E EL cg ed BAR SET UP GIN 870 Bombay Sapphire o o NCL LONDON CRS TEST BAR SET UP GIN 872 Beefeater 0 0 EE AGENCY epus EE 399 493 0001 lE BAR SET UP LIQUEURS 881 Southern Comfort 0 o EE MALLOY WILL BAR SET UP LIQUEURS 888 Disaronno Amaretto o Vacation Start 09 02 2012 im EN j 09 09 2012 i BAR SET UP LIQUEURS 890 Kahlua 66 27 0 0 SailStart 09 02 2012 BAR SET UP LIQUEURS 892 Godiva Chocolate 66 27 0 0 SallEnd 1 09 09 2012 r Destination EUROPE BAR SET UP LIQUEURS 896 Bailey s Irish Cream 66 27 o 0 DEM Norwegian Epic E BAR SET UP LIQUEURS 899 Grand Marnier 66 27 0 0 Pricing Category ___BA i Assigned Category _ BA i Stateroom 312008 Ss DECK 11 E eng aoe retur Add to Order Guests 2 RUE eurn aaa To Order Current Promos SLEADX CSLWAVE UKPS EEE INVOICE 1 1 954 58 v Invoice VOYAGE FARE including NON COMMFARE E NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 SHORE EXCURSION 498 58 Reservation Total 1 954 58 View guest totals Y Raca Tnunira Enter the quantity for the requested item in the field for the appropriate guest and click on the Save button then Payments button Dashboard Price Programs Stateroom Travel Protection Guests Info Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing Travel with Payment Schedu
47. SHIP MINI 4 OK OK 7 CSLBX CS 3 544 00 li 1 772 00 li Select MINI SUITE W 4 OK OK 7 CSLBX CS 3 484 00 il 1 742 00 lil Select AFT FACING BA 3 OK OK 6 CSLBX CS 3 984 00 li 1 992 00 Lil Select T FAMILY BALCO 3 OK OK 7 CSLBX CS 3 444 00 lil 1 722 00 li Select BALCONY STAT 3 OK OK 7 CSLBX CS 3 384 00 lil 1 692 00 li Select BALCONY STAT 3 OK OK 7 CSLBX CS 3 364 00li 1 682 00 Lil Select BALCONY STAT 3 OK OK 7 CSLBX CS 3 344 00li 1 672 00 li Select G BALCONY STAT 3 OK OK 7 CSLBX CS 3 324 00 lil 1 662 00 Lil Select FAMILY OCEAN 4 OK OK 7 CSLBX CS 2 954 00 il 1 477 00 Lil Select OCEANVIEW PL 4 OK OK 7 CSLBX Cs 2 894 00 lil 1 447 00 li Select MID SHIP OCE 4 OK OK 7 CSLBX CS 2 814 00li 1 407 00 li Select MID SHIP OCE 4 OK OK 7 CSLBX CS 2 754 00lil 1 377 00 Li Select OCEANVIEW P 4 OK OK 7 CSLBX CS 2 734 00li 1 367 00 Lil Select b Back Select GTY The Category column displays the category Click on the category link in the field or the Li symbol to view the category description The Upgrade column displays whether there is an upgrade available It will show the category that the guest can upgrade to The Upgrades Available column displays the number of upgrades that are available in that category The Description column displays the description of the category The Max Capa
48. XAMPLE TESTIER Jur owoszois owoszis Jum oeiezors oenazos EXAMPLE DEMO HR og 05 2013 08 05 2013 tdR o8 14 2013 08 14 2013 EXAMPLE TESTIER From CPH AIRPORT to CPH PORT EXAMPLE TESTIER From CPH PORT to CPH AIRPORT EXAMPLE DEMO From CPH AIRPORT to CPH PORT EXAMPLE DEMO From CPH PORT to CPH AIRPORT EXAMPLE TESTIER Prepaid Service Charges EXAMPLE DEMO Prepaid Service Charges EXAMPLE TESTIER NO EXAMPLE DEMO NO Charge Total 0 00 Funds Avail 0 00 Earned Commission 603 16 Gross Due 4 089 00 Commission Due 603 16 Net Due 3 485 84 Amo FINAL PAYMENT 07 06 2013 4 089 00 TOTAL DUE Do essa Page 29 of 69 Requesting a Reservation Confirmation To send a confirmation click on P Send Confirmation Dashboard in the reservations The Send Confirmation screen will appear There are 3 options for sending confirmations e Agency Requesting an agency copy will send the confirmation to the fax or email address defaulted on the agency profile e Guest The guest copy DOES NOT include the NCF s or the travel agent s commission e Agent Requesting an agent copy allows you to send the confirmation to an alternative fax or email address of your choice Ve ara 2 mace WMA ANYING AN AN ou are logged as WMALLOY NCL LONDON Print Log Out Tour Credit New Reservation My Reservations Clients Age
49. are listed in rank order with the most desirable rooms available listed first A diagram of the ship indicating deck location is displayed This screen is bypassed if the category you selected had only guarantees available Page 15 of 69 New Reserva Y Dashboard Bl Itinerary BJ Agency Profile Res 596574417 close Close all opened tion Print Change Password Log Out NEWRESERVATION RESERVATION Agency Vacation Voyage Catego e Category Stateroom Guest Info My Reservations Clients Tour Credit Agency Amenities My Agency Groups B Alt Res ID v Opened Reservations Stateroom Info ial To book multiple Reservations select the staterooms you wish to hold The Dashboard will display a negative ID number for each stateroom selected For multiple staterooms in different categories click on Filter The current category will be highlighted hold the CTRL key and click on the additional SH Norwegian Star 03 05 2013 9d 1931 1 9 days select the desired v Reservation Summary Reservations Status Agency Agency Phone Agent Vacation Start Vacation End Sail Start Sail End Destination Ship Pricing Category Stateroom Guests Current Promos INVOICE v Invoice VOYAGE FARE including NON COMM FARE NON COMM FARE SERVICE CHARGES NCF TAX amp FEE Reservation Total View guest totals Y Base Invoice Earned Commission Gross Due Commission Due
50. ation Voyage Guest Info Pricing Voyage E Prices displayed on this screen are lead in cruise only prices per meta category Taxes are not included Please select one of the following voyages to see full detailed pricing 3 cruises found Ship Name Vacation Start Sail Itinera Comments SUITE MINI SUITE BALCONY OUTSIDE INSIDE Land Destination EUROPE 3 records Norwegian Star Li 08 05 20 Mon 9 view Li BALTIC CA 1 897 00 1 602 00 1 522 00 1 217 00 987 00 N A Select Norwegian Star li 08 14 20 Wed 9 view Li BALTIC CA 1 897 00 1 602 00 1 522 00 1 217 00 987 00 N A Select Norwegian Star Lil 08 23 20 Fri 9 view BALTIC CA 1 827 00 1 522 00 1 442 00 1 157 00 937 00 N A Select HN E EE E Please note that the prices displayed are lead in Cruise only prices per meta category taxes are not included yet Please select one of the voyages to see full detailed pricing on the next screen Page 9 of 69 Need flights For Fly Cruise reservations departure airport will be added at a later stage If the voyages displayed do not meet your needs or you want to see something else click the Vacation link at the top of the page You will be returned to the Cruise Vacation Search page to submit new search parameters This option is available to you throughout the booking process To continue click the link to the right of your preferred sailing Lead in p
51. ations by entering the reservation number OR the guest s first name last name and ship and sailing date Clients If a guest has travelled with us before you can search for their Latitudes Rewards number or client ID number My Agency Displays all information relevant to your agency i e address phone number email and commission percentage if applicable Groups Review and book into existing groups set up under your account Page 5 of 69 On the right side of this you will see options to Print Change Password and Log Out Welcome WILL MALLOY You are logged in as WMALLOY NCL LONDON Once you have logged in the system will allow approximately 15 minutes between actions If you exceed this time limit your session will be terminated When you try to move to the next screen you will be returned to the Log In screen You will need to log in again Please be aware that all information from your previous session will have been cleared How to Make a New Reservation To begin a new reservation click on at the top of the screen Agency Screen The Agency screen will display your agency name and phone number Welcome WILL MALLO You are logged in as WMALLOY NCL LONDON New Reservation i i itie Print Change Password Log Out NEW RESERVATION Dashboard NEWRESERVANION B Alt Res ID B Agency Profile Agency Vacation Guest Info Pricing v Opened Reservations Res Info Agency 5
52. ax amp Fee is the amount of non commissionable taxes and fees that apply for the voyage Page 26 of 69 The base invoice at the bottom of the pricing screen details the commission in addition to the gross and net due These prices are subject to change in the event that you make alternate selections Please note Any OBC promotions will be listed in the Add ons section Click Continue to review payment schedule and confirm the booking N B Norwegian Cruise Line charges fees for certain changes made within a cancellation fee period If any charges or fees have been assessed on the reservation they will be indicated on this display Payment Schedule Nelcome WILL MALLOY You are logged in as WMALLOY NCL LONDON ew Rese i My Reservations Tour Credit Agency Amenities Print Change Password Log Out NEWRESERVATION EW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info AirOptions Land Programs Dashboard B Alt Res ID p Agency Profile v Opened Reservations Res Info 2 orwegian r 596574417 close 08 05 2013 9 days Close all opened v Reservation Summary SpecialRequests Pricing Payment Schedule Payment Schedule Vacation starts in 355 days Cancellation Fee Explanation FINAL PAYMENT Payment Due Date Amount 07 06 2013 11 59 PM 4 089 00 Reservation 596574417 Status SHOPPING tare Ld L Le EDU Credit Card Coupons Agency NCL LONDON
53. change Guest order click and drag the icon in the first column E SH Norwegian Star 7920449048 close 08 05 2013 9 days Quests nba dd icone Hownebold 1D jane Close all opened Guest 1 Not Set o ADULT Delete n Guest 2 Not Set o ADULT Delete Reservation 7529145648 EN SHOPPING NCL LONDON CRS TEST Add Guest RR GENCY Agency Phone 999 499 0001 BEEN LL MALLOY WILL Vacation Start 08 05 2013 Vacation End 08 14 2013 Welcome WILL MALLO ogged in as WMALLOY NCL LONDON ients u g Print Change Password Log Out NEWRESERVATION RESERVATION I Agency Vacation Voyage Category Stateroom Travel Protection Guest Info piso etme here cene Special Requests Pricing Payment Schedule B Itinerary B Alt Res ID ns Guest Info v Opened Reservations EN Info To change Guest order click and drag the icon in the first column P SH Norwegian Star s 7929145998 dose 08 05 2013 9 days Suess Latibude f fidens Hovenbold in Aga Close all opened ANNE WILLIAMS 216328533 71 HALESOWEN 23921734 ADULT View Search Remove Delete T remonta tieng Guest 2 Not Set o ADULT Create Search Delete Reservation 7529145648 i aw SHOPPING a A NCL LONDON CRS TEST Add Guest Sa AGENCY Agency Phone 999 499 0001 ae MALLOY WILL Vacation Start 1 08 05 2013 Vacation End 08 14 2013 Click on the Coupon hyperlink to view validity details
54. city column displays the maximum number of guests that can be accommodated by at least one stateroom in that category The Crib column indicates if the category can accommodate a foldable sleeper playpen for an Infant The Status column advises the availability of the chosen stateroom Page 11 of 69 OK indicates that staterooms are available and a specific stateroom number can be assigned GTY indicates that staterooms are available but no specific stateroom number will be assigned at time of booking see below Guarantees are limited to single and double occupancy only and are not available for back to back sailing suites or special staterooms such as family or spa staterooms The Cabin Available column displays the number of staterooms available in that category If the number is 7 this means that there are 7 or more staterooms available in that category The Current Promo column will display the program code associated with the Current Best Fare pricing for each specific category Click on the promotion code link to view alternative rate codes and add prepaid service charges Current Promo CSLWAVE The Res Total column displays the total cost of the reservation inclusive of any and all components Res Total I e air land travel protection etc added to the reservation Adding Flights Clicking the Select Air button located above the category grades will allow
55. create a brand new Agent Login Page 44 of 69 Viewing existing agents profiles Click on the Edit button next to the agent New Reservation My Reservations Clients Seaware Content My Agency Groups Print Change Password Log Out v Opened Reservations Agents uu 1L Info 3 No reservations opened Agency ID Agency Name z 144830 NCL LONDON CRS TEST AGENCY NCL LONDON CRS TEST AGENCY Agents 000 Search by Search String Agent Name Search Click the Select radio button to choose an agent and an agency Click the Start Reservation button to proceed with the booking a Found 27 agents Quick Search Agent ID Agent Name Agent Primary Phone 1110710 NICOLA BAKER Edit md 310542 Stefan Breitfeld Edit 1163898 HESTER COIA Edit 1135303 AMANDA CROOKS Edit 782101 Kris Charles Edit 1099534 JILL DOSSOR Edit q 1099530 ROBIN GLOVER Edit 1065119 LYNNE GOODSELL Edit 1110711 NICHOLAS GROOMBRIDGE Edit 892899 KAREN KOOP Edit 1198076 KAREN KUNDI Edit 1099529 CINDY LANDLUST Edit 1058336 WILL MALLOY 1110707 ALISON MARQUIS Edit 1131647 STACY MARTIN Edit 1065117 MICHAEL MERISON Edit a Clear Once retrieved you can view the Web Login Name amp reset their password You will not be able to see what their password is data protection Please check the email address is correct before resetting the password Once you click on Reset Password an email will be generated to the Agent detailing the step
56. ct Air Cat Upg Upg Description Ma Crib St Ca Gr Current Pr Res Totai Quote Gu Quote Gu FS Grou Quote F Sc li 2 BEDROOM 6 OK OK 7 No CSLBX 6 218 3 109 00 Li Select m se i PENTHOUSE 4 OK OK 6 No CSLBX 4 958 2 479 00 i Select sr i AFT FACING P 3 OK OK 7 No CSLBX 4 818 2 409 00 i Select sc i PENTHOUSE 4 OK OK 4 No CSLBX 4 678 2 339 00 i Select si FAMILY SUITE 6 OK OK 7 No CSLBX 4 198 2 099 00 i Select MA i MID SHIP MI 4 OK OK 7 No CSLBX 3 618 1 809 00 i Select MB i MINI SUITE 4 OK OK 7 No CSLBX 3 558 1 779 00 i Select B1 i AFT FACING B 3 OK OK 6 No CSLBX 4 058 2 029 00 i Select es i FAMILY BALC 3 OK OK 7 No CSLBX 3 518 1 759 00 i Select BA i BALCONY STA 3 N A OK 6 E 3 458 1 729 00 i Select f POO 01 i FAMILY OCEA 4 OK OK 7 No CSLBX 2 978 1 489 00 i Select OA i OCEANVIEW P 4 OK OK 7 No CSLBX 2 918 1 459 00 i Select os i MID SHIP OC 4 OK OK 7 No CSLBX 2 838 1 419 00 i Select or i MID SHIP OC 4 OK OK 7 No CSLBX A 2 778 1 389 00 i Select ok E OBSTRUCTED 4 OK OK 7 No CSLEX hi 2 738 1 369 00 i Select u i FAMILY INSIDE 4 OK OK 7 No ceux 2 418 1 209 00 i Select IA i MID SHIP INS 4 OK OK 7 No m4 2 378 1 189 00 i Select IB i MID SHIP INS 4 N A OK 4 2 358 1 179 00 i Selec
57. d in each Report Name column Please deselect this default confirmation and select Confirmation_London in one column only instead Page 30 of 69 Send By fe E Mail C Fax E Mail Address yacosta ncl com Subject Norwegian Epic goodrovw FIT 20263728 Sa Message 1 DO NOT edit or add anything to the Subject or Message fields 2 Click on the Hs ll button Reservation Status The following is a list of the different reservation status OFFER Booked Status the reservation is booked and it has OF been stored in the system There is no payment on the reservation BOOKED Booked Status the reservation is in booked status it has been stored in the system and payment has been BK applied to the reservation CANCELLED Cancelled Status the reservation is in cancelled status CX The reservation has been cancelled Cancel Reservation To cancel a reservation please select the Cancel Reservation option on the dashboard The Cancel Reservation Summary page will be displayed Any applicable cancellation charges will be shown Please review the charges prior to cancelling the reservation Cancellation of the reservation will incur cancellation charges in accordance with Norwegian Cruise Line s Booking conditions Please select a cancellation reason from the dropdown menu and click on Continue to confirm the cancellation If you do not wish to cancel the reservation a
58. ding NON COMM FARE con OU NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 0 152 00 Reservation Total 1 456 00 View guest totals v Base Invoice Funds Avail 165 00 Earned Commission 188 12 Ene 1 291 00 Commission Due 188 12 Net Due 1 102 88 Press on the Add Shore Excursion Button this will then show all the shore excursions available for guests to pre book To find a specific shore excursion or port of call use the filter to group tours Page 49 of 69 oo WMA AV INC ANT e loi as LLU WOL LU IN Print Change Password Log Out Dashboard Ej Travel With cdd mx Shore Excursions L M Send Confirmation B Amenities 1 B Alt ResID Shorex Pre Sell Only B Copy c z a Selected Shore Excursions v Opened Reservations Grouping No grouping Y BEEN fo 1 BK Norwegian Epic MEUS dose 09 02 2012 7days v Guest Description Date amp Time Grouping by Destination w Quick Search e Destination All ERE JJ ENC EO TERES Destination Date Description GEORGE RICHAR TESTIER EXAMPLE Agency Phone 399 499 0001 Destination PORT NAPLES POMPEII 09 04 2012 27 records Vacation Start 09 02 2012 09 04 2012 CAPRI SORRENTO amp POMPEII 07 15 AM 199 29 199 29 RR 109 09 2012 1 09 04 2012 CAPRI SORRENTO amp POMPEII GERMAN 07 15 AM 199 29 199 29 Sail End 09 09 2012 24
59. e 1 044 00 Commission Due 98 84 Net Due 945 16 3 Tick or Un Tick the applicable box for the promotion desired and click on Refresh Prices to view the updated pricing in the fare calculator above this step can be skipped if you are ready to go ahead Click on the Apply Promotions button to amend the costing 4 To confirm click on the Store button This will give you a warning advising you are about to confirm a change New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Prin hange P Orc og CANCEL EDIT Store EDIT MODE Ill Y Dashboard B Travel with B Cancel Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options L Bl Itinerary B ou Special Requests Pricing Payment Schedule Reservation Summary B Travel Documents B Send Confirmation Price Programs B Amenities B Alt Res ID Bl Copy Reservation El Online checkin 7 Current invoice amp Promos mw Fare Calculator 000000000000 B Contact Us VOYAGE FARE including 00 VOYAGE FARE including a v Opened Reservations NON COMM FARE NON COMM FARE Res Info NON COMM FARE 207 00 NON COMM FARE 207 00 OF Norwegian Spirit 21173939 close 12 03 2012 Foia NCF TAX amp FEE 162 00 NCF TAX amp FEE 162 00 Close all opened Reservation Total 918 00 Reservation Total 918 00 Y Reservation Summary View guest totals View guest t
60. e follow the steps outlined in the screenshots below Once logged in Click on the My Agency tab 3 VMALLOY NCL LONDON e logged in as WMALLC Print Change Password Log Out ion My Reservations Clients Seav pom O Groups hos Yew Reserva EORUM My Reservatio My Agend Res amp Info EE Luo opened My Reservations Reserva tion Last Name First Name OR Group ID Ship Begin Sailing From Begin Sailing To Select ship H b a Booked From Booked To Uo m Search 4 Clear All On the agency maintenance screen click the View Agents Bue Print Change Password Log Out ions Clients Seaware Content My Agency Groups My Agency Res Info No reservations opened View Agents Agency ID Agency Name 144830 NCL LONDON CRS TEST AGENCY Currency Office Code Contact Name AR View Agents IATA CLIA Floating Deposit GBP NCL LONDON B ELLERINGTON none none none Y BDM ISR Consortium Name SALES none a Addresses Type Street Address City State Zip Country 1 PRIMARY 75 HORATIO HOUSE london NA UK 2 EMAIL LONSYSSUP NCL COM a Phones Type Countr Phone Number Ext 1 FAX o 207 591 8021 2 BUSINESS 1 999 499 0001 Tier Commissions Additional Fields Commission Tier Level Currency Revenue From Revenue To Effective From Effective To 15 FLAT RATE 15 USD 0 99999999 99 06 28 2005 12 31 2039 On this page you can view existing Agent profiles or
61. e following information are logged in as WMAILLOY N are logged as WMALLC Print Change Password Log Out BACK TO SEARCH sos Price Programs Stateroom Travel Protection Guests Info AirOptions Land Programs Dining Entertainment Shore Excursions Special Requests Pricing B Send Confirmation Bl Travel with Payment Schedule Reservation Summary Hi Cancel Itinerary Payment Schedule B Commissions B Travel Documents B Amenities C B Charges Total Vacation starts in 4 days Cancellation Fee B Copy Reservation B Online Check In B Contact Us Explanation Payment Due Date Amount v pud ero FINAL PAYMENT 08 17 2012 12 18 PM 2 014 58 o O Info No reservations opened Y Reservation Summary Credit Card Coupons Reservation 21126428 EE LL BOOKED 4 Credit Card Info Who will be paying EE CCl AGENCY Guest X EE 939 499 0001 Payment Amount EE MALLOY WILL Vacation Start 09 02 2012 Vacation End 09 09 2012 Name on Credit Card Start 09 02 2012 GEORGE RICHARDSON v The name as per the card Sail End 09 09 2012 Credit Card Type Destination EUROPE none EN Norwegian Epic i Credit Card Number The card number on the Pricing Cat BA i 00 CHER front of the card The card Stateroom 11200 i Expiration Date type will auto populate RR DECK 11 i Guests 2 E Current Promos CSLEADX CSLWAVE UKPSC a MANDATORY Billing Adir Date of expiration AirOut Retur
62. ect tick the attributes required and Apply Parameters Page 16 of 69 b O T New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups NEWRESERVATION RESERVATION v Dashboard Hl itinerary MM Atresi Agency Vacation Voyage Category Stateroom Guest Info AirOptions Land Programs Onboard Activities Shore Excursions Special Requests Pricing Bl Agency Profile Payment Schedule v Opened Reservations Stateroom EE 10 Imo ma E To book multiple Reservations select the staterooms you wish to hold The Dashboard will display a negative ID number for each stateroom selected 596574417 close mee cem eri 13 9d For multiple staterooms in different categories click on Filter The current category will be highlighted hold the CTRL key and click on the additional 1 4 categories and select the desired 7998574417 ee ISHOPPING 1 Switch view to sequential order oss Vacation starts in 355 days E E NCL LONDON CRS TEST Category Attributes AGENCY EA Aft Section Bathtub Certified Butler Service 999 499 0001 B3 7 cabins E Connecting Room crib Forward Section _ MALLOY WILL Hearing Impaired Midship Section Picture Window 108 05 2013 BB 7 cabins Porthole Port Side Pullman Bed 08 14 2013 BC 7 cabins a Pullout Bed Separate Bedroom with a door Separate Shower 08 05 2013 BD 7
63. ency Groups Change Password NEW RESERVATION B Alt Res ID Stateroom Res Info fi To book multiple Reservations you can select more than one Stateroom When you complete the current Res the dashboard will display additional 543987536 close ee 05 Jae opened reservations for you to complete Use Filter when booking multiple Staterooms in different categories hold CTRL and click on the additional Close ail opened category v Reservation Summary C after Status SHOPPING Vacation starts in 418 days ues Grouping No grouping Quick Search NCL LONDON CRS TEST Agency AGENCY Category Stateroom Rank Deck Deck Name Rollaways Capacity Agency Phone 999 499 0001 BC 9566 lil 453 9 lil Deck 09 1 3 Is Agent MALLOY WILL m Vacation Start 08 05 2013 BC 9066 lil 454 s Li Deck 09 1 3 7 Vacation End 08 14 2013 BC 5682 lil 455 s li Deck 09 1 3 i i EUROPE Norwegian Star i BC 9182 lil 456 s Li Deck 09 1 3 Pricing Category ec i BC 9558 Li 457 9 Li Deck 09 1 3 Stateroom GTY Guests 2 BC 9058 Li 458 s Li Deck 09 1 3 INVOICE 3 168 00 BC 9556 lil 459 9 Li Deck 09 1 3 v Invoice m BC 9056 li 460 s li Deck 09 3 VOYAGE FARE including 2 888 00 NON COMM FARE ine BC 9552 lil 461 s li Deck 09 1 3 NON COMM FARE 207 00 E NCF TAX amp FEE 280 00 BC 9052 Lil 462 s Li Deck 09 1 3 Reservation Total 3 168 00 BC 9550 li 463 s li Deck 09 1 3 View guest totals v jin E B
64. ent Date 05 02 2012 09 03 2012 05 04 2012 05 06 2012 Select All Unselect ll Select All Unzelect ll Party Size Table for4 Display Available Dinings Group by Date Group by Restaurant 09 05 2012 F TEPPY 71 43 90 mins Reserved for GEORGE RICHARDSON w Accept Terms amp Conditions The results will then be displayed below Giving you the option to group by date or group by type Accept the Terms and Conditions and click Save Page 53 of 69 a Activities Filter 4 Selected Activities 09 05 2012 Dining Entertainment SPA a Dining TEPPY TEPHOOPO4 Restaurant 09 07 2012 E E Date Time 05 05 2012 05 30 PM 09 03 2012 Uc E Duration 20min 05 04 2012 BISTR Comment TEPPANYAKI PARTY OF 4 09 05 2012 EF E Sold TEPPANYAKI PARTY OF 4 09 06 2012 Price E71 43 Reserved For GEORGE RICHARDSON Select All Unselect ll Select ll Unselect Jl Party Size Table for 4 Display Available Dinings Group by Date Group by Restaurant a 09 05 2012 4 TEPPY 741 43 90 mins V Accept Terms amp Conditions The selected activity will then be displayed on the right hand side of the Screen Store the booking by clicking EEZ P um o All changes in current Reservation will become permanent Page 54 of 69 a Invoice Invoice Item RICHA EXAMPLE Total TER VOYAGE FARE including NON COMM FARE t603 603 00
65. equest No Air Request GEORGE RICHARDSON No Air Request TESTIER EXAMPLE Gateway Outbound Timing Select guests request appli fo ly GEORGE RICHARDSO v Select Air Type Independent 4 Outbound Dep Airport Arr Airport BFS BCN Arrival Date 09 02 2012 Departure Date 09 02 2012 T Time of Departure Time of Arrival 10 00 12 00 Flight Carrier 123 FR E Enter Air gateway for each direction Add Time of departure for each direction times must match our transfers Enter Flight numbers Choose Carrier from Drop down menu TESTIER EXAMPLE Select Air Directions Round Trip 4 Return Dep Airport BCN Departure Date 09 09 2012 7 Time of Departure 10 00 Flight Carrier 321 FR Arr Airport BFS Arrival Date 09 09 2012 H Time of Arrival 12 00 Page 62 of 69 Air Options ul Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here Grouping by Request Type v Air Request Guest Gateway Outbo Timing Gateway Return Timing bd INDEPENDENT Edit Request Delete Request INDEPENDENT GEORGE RICHARDSON BFS BFS Itinerary Details Delete INDEPENDENT TEST IER EXAMPLE ers BFS H Juss Details i bald Add Air Clear Air INVOICE Posse VOYAGE FARE including NON COMM FARE uuu NCFTAX amp FEE 1 GROUND TRANSFER 60 00 SHORE EXCURSION
66. et or closely match the request You will be able to select multiple staterooms at a later stage Please enter occupancy for the first stateroom here Please use the calendar to pick the departure date N B Date format can be modified via your browser settings Past Norwegian Cruise Line Guest Latitudes Rewards Member If the customer has cruised with Norwegian before set the Latitudes Rewards member option to Yes For more information go to page 14 15 Air Transportation At this stage the booking is still cruise only Airport details will be added at a later stage for Fly Cruise reservations Navigation Common Features All screens in the Pricing and New Reservations function have some common features The first common feature beginning on the first page is the top navigation bar As you move from screen to screen the page name will change from grey to gold The current page will be indicated in white You will be able to go back to any previously viewed page by clicking on the screen name on this navigation bar You will be able to modify information on that screen Page 7 of 69 Continue To confirm the modification slick or as appropriate If you use the top navigation bar to return to your last displayed page or to go to another previously viewed page no changes will be registered Agency Vacation Guest Info Pricing The second common feature beginning from the voyage search page is a Booking
67. ew Search Remove Delete Demo Example 220713401 123 DEMO STREE 25032808 ADULT View Search Remove Delete Add Guest Air Options To quote for a Fly Cruise package click on Add Air OY You ogged in as WMALLOY NCL LONDON New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out NEW RESERVATION Dashboard NEWRESERVATION B Itinerary B Alt Res ID Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Land Programs sos o NL rr Profile Special Requests Pricing Payment Schedule Opened Reservations Air Options ee Info lai Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here SH Norwegian Star _ 08 05 2013 9 days Close all ope Grouping by Request Type v Y Reservation Summary Reservations 596574417 Air Request Type Guest Gateway Outbound Timing Gateway Return Timing SHOPPING No Air Request NCL LONDON CRS TEST No Air Request TESTIER EXAMPLE AGENCY No Air Request Demo Example 999 499 0001 MALLOY WILL 08 05 2013 08 14 2013 Add Air 08 05 2013 08 14 2013 EUROPE Norwegian Star i i BA i 10120 i Deck 10 i D Current Promo CSLBX CSLSALE UKPSC INVOICE 3 384 00 v Invoice VOYAGE FARE includin NON COMM FARE 9 2 978 00 NON COMM FARE 207 0
68. h 2 Clear All 4 Click the Groups tab and search for your existing group via the Group ID number MEN New Reservation My Reservations Clients Seavare Content Tour Credit Agency Amenities My Agency Groups m E ris changa Pesmord Log Out i Groups 7 Opened ncn I Search and manage groups Group Name Select Status Ship Sail From All ships v H im 4 Clear All G Local intranet Protected Mode On fa 100 Page 39 of 69 Ses on the group ID link to retrieve New Reservation My Reservations Clients Seawere Cont nt Tour Credit Agency Amenities My Agency Groups v Opened Raservelions E Search and m nage groups Rito Group Name Group ID Group Status 2249046 Select Status x Ship Sail From Sail To All ships X H Search v Quick Search Groups Print Change Password Log Out Sail from STAR 08 05 2013 Group Date 2249046 NCL LONDON C 08 06 2012 Sail to 08 14 2013 Review the group dakiena hela cite click ains Pise d to book into this group New Reservation My Reservations Seaware Conte r Credit Agency Amenitie My Agency Groups Group Info a Review group information and reservations in group Res Info No reservations opened Print Change Password Log Out Type Group Date Status Guests Ship Sail from 2249046 SPECULATIVE 08 06 2012 BK Sail to 20 STAR 08 05 2013 08 14 2013 Add
69. hange Password Log Out BACK TO SEARCH Switch To Edit Mode VIEW MODE v Dashboard PricePrograms Stateroom Travel Protection Guests Info AirOptions Land Programs Dining Entertainment Shore Excursions Special Requests Pricing B Send Confirmation E Travelwith Payment Schedule Reservation Summary Bl it E c0 a rr mera S Amenity Order Payment issi B Travel Documents El Charges Total B Online Check In Form Status Type Src Type Src ID Currency Amount Date Trans ID Invoice Total Due Paid Res Info i i EXER 3663877 Payment Source Initial Date 08 29 2012 Guest 4 re m Payment Amount Order Description 66 27 Requester Type TRAVEL AGENT Name on Credit Card Order Items GEORGE RICHARDSON Y EN Guest Quantit Credit Card Type Y Reservation Summary none Reservation 21126428 Credit Card Number Status BOOKED Expiration Date NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 SHORE EXCURSION 498 58 Reservation Total 1 954 58 View guest totals v Base Invoice Please collect payment immediately via the Payment Schedule tab If not paid for these activities will be automatically removed from the booking A confirmation can then be sent directly to your agency or the guest using the Dashboard E A 5e nd Confirmation m button on the dashboard Ensure you select the confi
70. has a drop down to select a comment to be written on the card button to create an Order ID number Page 57 of 69 v Opened Reservations VOYAGE FARE including NON COMM FARE TP View guest totals Y Base Invoice Clients Tour Credit Agency Seawere Content Reservation Summary Amenity Order Order ID Initial Date none none Card To The Happy Couple Card Message Amenities My Agency Bon Voyage Compliments of Your good friends at Norwegian Cruise Line Groups Print Change Password Log Out Type Code Name Comments Guest Name De De Qty m Delivery VOYAGE FARE including NON COMM FARE Urin Back To Orders ke E ALLU are ioggec aS ALLU IOL LUINDUIN Clients Seawere Content Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out Order is saved Initial Date 08 29 2012 Card To The Happy Couple Card Message Bon Voyage v Compliments of Your good friends at Norwegian Cruise Line Type Code Name Comments Guest Name De De Qty Delivery Back To Orders Add Items sy The Click on the Add Items button The Add Amenity Order Items screen will appear Page 58 of 69 To search for an Amenity item click on the Category drop down and select the amenity category This will enable the Type drop down list From the Type drop down select the reques
71. here more tours can be added and deleted Once all tours have been added store the booking by clicking Esci Page 50 of 69 Invoice x a Invoice Invoice Item VEINS VOYAGE FARE including NON COMM FARE 603 00 603 00 1 206 00 NON COMM FARE 80 50 80 50 161 00 SERVICE CHARGES 49 00 49 00 98 00 NCF TAX amp FEE 76 00 76 00 152 00 SHORE EXCURSION 249 29 249 29 498 58 Reservation Total 977 29 977 29 1 954 58 a Invoice Invoice Item Misha EE e al E TESTIER VOYAGE FARE including NON COMM FARE 603 00 603 00 1 206 00 NON COMM FARE 60 50 60 50 161 00 SERVICE CHARGES 49 00 49 00 96 00 NCF TAX amp FEE 76 00 76 00 152 00 Reservation Total 728 00 728 00 1 456 00 Store Changes E Please review the cost of the shore excursions and store changes Once stored collect payment and pay for the shore excursions immeditly via the Payment Schedule tab di Must paid for these will be automatically removed from the booking Psxmentschecule A confirmation can then be sent directly to your agency or the guest using the Dashboard E a 5e nd Confirmation Ae button on the dashboard Ensure you select the confirmation type as Shore Excursion Confirmation Page 51 of 69 On board Entertainment Dining amp Spa Treatments Retrieve an existing booking in BK status and switch the booking into Edit Mode Please note the following e Entertainment a
72. hip Pricing Category Stateroom Guests INVOICE v Invoice VOYAGE FARE including NON COMM FARE NON COMM FARE NCF TAX amp FEE Reservation Total View guest totals v Base Invoice Earned Commission Gross Due Commission Due Net Due 456413232 SHOPPING NCL LONDON CRS TEST AGENCY 999 499 0001 MALLOY WILL 09 07 2012 09 19 2012 EUROPE Norwegian Spirit i IA i GTY 2 2 098 00 1 884 00 276 00 214 00 2 098 00 289 44 2 098 00 289 44 1 808 56 VOYAGE FARE including c 554 00 884 VOYAGE FARE including NON COMM FARE NON COMM FARE 1 884 00 NON COMM FARE 276 00 NON COMM FARE 276 00 NCF TAX amp FEE 214 00 SERVICE CHARGES 156 00 Reservation Total 2 098 00 NCF TAX amp FEE 214 00 Reservation Total 2 254 00 View guest totals CSLWAVE UK Wave Campaign GUEST LATITUDES CSLWAVE UK Wave Campaign Guest 2 View guest totals Code CSLWAVE UK Wave Campaign CSLWAVE UK Wave Campaign Prepaid Service UKPSC Charges Prepaid Service UKPSC Charges E r GUEST LATITUDES Guest 2 GUEST LATITUDES Guest 2 ENEMIES RESERVATION Refresh prices CSLWAVE UK Wave Campaign ITILPWAVE London Offer Prepaid Service Charges UK BROCHURE FARE Select a Stateroom The Stateroom screen provides you with a list of available staterooms in the category you selected Staterooms
73. ies My Ac y Groups v Dashboard B send Confirmation E Travel with E B Itinerary Travel Documents BH Charges Total B Online Check In EE Jn Y Reservation Summary 21257870 OFFER NCL LONDON CRS TEST 1 999 499 0001 MALLOY WILL 08 05 2013 08 14 2013 09 05 2013 08 14 2013 EUROPE Norwegian Star E BAD JM Blu E Deck 10 E CSLBX CSLSALE UKPSC LHR LHR NON COMM FARE 207 00 126 00 405 00 H 4 089 00 View guest totals Y Base Invoice Earned Commission 603 16 JE4 089 00 MEGAS ee 3 485 84 Print Change Password Log Out Price Programs Stateroom Travel Protection Guests Info Air Options Land Programs Special Requests Pricing Payment Schedule Reservation Summary Reservation Summary Res ID 21257870 Status OFFER Initial Date 08 15 2012 Booking Source INTERNETA 4 Agency Name NCL LONDON CRS TEST AGENCY Phone 999 499 0001 Address 75 HORATIO HOUSE City State Zip london NA E Mail LONSYSSUP NCL COM 4 Agent Name MALLOY WILL 4 Guests EXAMPLE DEMO 4 Reservation Header Destination EUROPE Vacation Start Date 08 05 2013 Vacation End Date 08 14 2013 Ship Norwegian Star E Pricing Category BA i Assigned Category BA i Stateroom 10120 E Guests 2 Gateway Flighte Departure Arrival Gateway Flighte Departure Arrival E
74. ion marked with then click on Save Agent Profile and return to the agent list Clients Seawere Content E em Create Agent ERE Info Agency Name NCL LONDON CRS TEST AGENCY First Name New Last Name Example Starting Date Security Level 04 02 2012 7 agent x E Mail wmalloy ncl com Phone Fax Page 46 of 69 To create a username you will need to click Edit next to the applicable Agent s name Ag ents Agency ID Agency Name 144830 NCL LONDON CRS TEST AGENCY Search by Search String Agent Name Search Click the Select radio button to choose an agent and an agency Click the Start Reservation button to proceed with the booking a Found 28 agents Quick Search Agent ID Agent Name Agent Primary Phone 1110710 NICOLA BAKER 310542 Stefan Breitfeld 1163898 HESTER COIA 1135303 AMANDA CROOKS 782101 Kris Charles 1099534 JILL DOSSOR 1198329 New Example 1099530 ROBIN GLOVER 1065119 LYNNE GOODSELL 1110711 NICHOLAS GROOMBRIDGE 892899 KAREN KOOP 1198076 KAREN KUNDI 1099529 CINDY LANDLUST 1058336 WILL MALLOY 1110707 ALISON MARQUIS 1131647 STACY MARTIN Enter a Web Login Name for the agent Then save the agent profile again to return to the Agent list Agent Maintenance Agency Name NCL LONDON CRS TEST AGENCY First Name New Last Name Example E Mail wmalloy ncl com Phone none Web Login Name MY
75. ions Clients Seawere Content Tour Credit Agency Amenities My Agency Groups Dashboard Price Programs Stateroom Travel Protection Guests Info Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing B Send Confirmation B Travel with Payment Schedule Reservation Summary Bl iti n meu v Reservation Summary sions B Travel Documents nities _ B Charges Total Em T 3 Res ID 21126428 opy Reservation B Online Check In B contact us eee TOES Initial Date 17 2012 M a sims Booking Source EE EE Info No reservations opened 4 Agency Reservation Summary Name NCL LONDON CRS TEST AGENCY Reservation 21126428 Phone 999 499 0001 EN BOOKED Address 75 HORATIO HOUSE s Vacation starts in 5 days Gity State Zip london NA NCL LONDON CRS TEST NR AGENCY E Mail LONSYSSUP NCL COM Agency Phone 999 499 0001 E Agent EE MALLOY WILL Vacation Start B 09 02 20 12 Name MALLOY WILL Vacation End 1 09 09 2012 Sal Start 09 02 2012 a Guests EE 09 09 2012 Destination EUROPE Guest Citizenship Age Guest Type Latitude Level Online Check in HEN Norwegian Epic E RICHARDSON GEORGE UK 61 REGULAR BRONZE N A Pricing Category BA i EXAMPLE TESTIER UK 32 REGULAR PROSPECT N A Assigned Category BA i Stateroom 11200 il E DECK 11 i a Reservation Header ooo z Current Promos _ CSLEADX CSLWAVE UKPSC Destination EUROPE INVOICE 1 954 58 Vacatio
76. is page later Searching for Past Norwegian Cruise Line Guest Latitudes Rewards Member To search for a guest in the Latitudes Rewards database click on Search in the row of the appropriate guest Guest Info a Guests info To change Guest order click and drag the icon in the First column Guests Latitude Address Guest Type Household 1D Age Guest 1 Not Set REGULAR ADULT Create Search Delete Guest E Not Set REGULAR 6 ADULT Create Search Dalate Babel Guest MEE oO S Page 18 of 69 The Search Client screen will appear If you have the guest s Latitudes Rewards number enter it in the Latitude field and click on the Search Guest button If you do not have the guest s Latitudes Rewards number you can search using the following criteria ast Name First Name PLUS Date of Birth re logged in as WMALLOY NCL LONDON Print Change Password Log Out Welcome WILL MALLOY You ew Reservatior ad i roups NEW RESERVATION v Dashboard CO M Bl Itinerary Bl Alt Res 1D Agency Vacation Voyage Category Stateroom Travel Protection Guest Info OIIE Cassano e eee B Agency Profile Special Requests Pricing Payment Schedule v Opened Reservations Search Client Res Info 3 m If the guest is a member of NCL s Latitudes program please enter the Latitude number then click Search Guest to continue Otherwise use search SH Norwegian Spirit EEUU o o7 2012 12 days penc hE Clo
77. l Requests Pong t Info SERE Miri SH Norwegian Star 08 05 2013 9 d Ii Click Select Promotions button at the bottom of the screen in order to view additional promotion codes vont 899 499 0001 MALLOY WILL 08 05 2013 08 14 2013 EUROPE Norwegian Star E IF 1 id Invoice Item VOYAGE FARE including NONCOMM rae O O OOO O o a n o NON COMM FARE SERVICE CHARGES NCF TAX amp FEE Reservation Tota SS 607 00 607 00 Charge Total Funds Avail Earned Commission Gross Due Commission Due Net Due RE eem emm AMENITY Er e DR DR COR AMENITY a ec eT Back 3 Tick or Un Tick the applicable box for the promotion desired and click on Refresh Prices to view the updated pricing in the fare calculator above this step can be skipped if you are ready to go ahead Click on the Apply Promotions button to amend the costing Ff Price Programs m 7 d v Pager Safetyv Tools v Or ervations EDS JAcency a l j E NEWRESERVANION RESERVATION Special Requests Payment Schedule Price Programs Prices are updated 543987536 close pner 08 05 2013 9 days RE Cw Current Invoice amp Promos Fare Calculator 000 v Reservation Summary VOYAGE FARE including VOYAGE FARE including Haservationt 543987536 NON COMM FARE 2 888 00 NON COMM FARE 2 888 00 Status SHOPPING
78. le Reservation Summary Itinerary Amenity Order Travel Documents Online Check In Order ID Initial Date 3663877 08 29 2012 Card To Info The Happy Couple Card Message Bon Voyage TY 3663877 e 3 08 29 2012 Compliments of NEW Your good friends at Norwegian Cruise Line Requester Type TRAVEL AGENT Order Items E Eust Quantit Reservation Summary Hezervatont 851 21126428 Type Code Name Comments Name De De Qty Delivery 7 Status BOOKED MMTAID eT LIQUEURS 888 Disaronno RICHARDSON PE SAIL 1 1 12 00AM Delete NCL LONDON CRS TEST 1j AGENCY E Agency Phone 999 499 0001 1 EE MALLOY WILL Vacation Start 09 02 2012 Vacation End sy 09 09 2012 SalStart 09 02 2012 Sal End hM A 09 09 2012 Destination EUROPE B O Norwegian Epic E Pricing Category ___ BA i Assigned Category BA i Stateroom 11200 E BEEN DECK 11 i Guests 1 2 Current Promos CSLEADX CSLWAVE UKPS INVOICE 1 954 58 v Invoice NON COMM FARE o 1 206 00 NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 SHORE EXCURSION 498 58 Reservation Total 1 954 58 View guest totals Y Rase Invoice Back To Orders Add tems Save avments Page 59 of 69 New Reservation My Reservations Clients Seawere Content Tour Credit Agency Amenities My Agency Groups Print C
79. mbinable promo codes Page 13 of 69 Print Change Password Log Out NEWRESERVATION RESERVATION Agency Vacation Voyage Category Guest Info Air Options Onboard Activities Special Requests Pricing Payment Schedule Category Clients Tour Credit Agency Amenities My A Land Programs Shore Excursions Bl Alt Res ID EE 1 1 Info n Eu Please select a stateroom category to continue Price reflects initial price quote per person based on selected occupancy This quote is preliminary and 596574417 close Hem cepe only includes applicable cruise fares Additional guest fares charges for features and taxes will be added to your final price based upon your selections Y Reservation Summary Reservation 596574417 Destination EUROPE Vacation start 08 05 2013 mecum yr o ass E See eee Pe i RS NCL LONDON CRS TEST _ AGENCY Grouping No grouping Quick Search Show My Freestyle Group Only Select Air 999 499 0001 MALLOY WILL Cat Upg Upg Description Ma Crib Sta Ca Current Pro Res Total Quote Guest Quot FS Group Quote FS 08 05 2013 s1 lil 3 BEDROOM G 7 OK OK 1 csLex cs 16 234 8 117 00 Lil Select 3 08 14 2013 98 05 2013 SA Li DELUXE OWNE 6 OK OK 349 CSLBX CS 66 654 00 lil 3 327 00 lil Select 08 14 2013 se Li OWNER S SUIT 4 OK OK 2 csux cs E6 654 00 lil 3 327 00 lil Select A RUN E sc Li 2 BEDROOMF 6 OK OK 7 CSLEX
80. mmission Due 188 12 cai Back Apply Net Due EO meire The price is converted from the US price charged on board Tick the tour requested and Apply New Reservation My Reservations Clients Seaware Content Tour Credit Agency Amenitie My Agency Groups Print Change Password Log Out Commissions Send Confirmation Alt Res ID Shorex Pre Sell Only Shore Excursions Selected Shore Excursions Grouping No grouping v BK Norwegian 09 02 2012 7 days Guest Description Date amp Time GEORGE RICHARDSON EXCLUSIVE AMALFI COAST amp POM 09 04 2012 07 30 AM Delete TESTIER EXAMPLE EXCLUSIVE AMALFI COAST amp POM 09 04 2012 07 30 AM Delete Agency NCL LONDON CRS TEST Add Shore Excursion Delete Selected EN AGENCY Agency Phone 999 499 0001 Do o MALLOY WILL Vacation Start 09 02 2012 Vacation End 09 09 2012 SalStart 09 02 2012 RE 09 09 2012 Destination EUROPE BAN LL Norwegian Epic E Pricing Category BA i Assigned Category BA i Stateroom 11200 E E DECK 11 E EE a Current Promos CSLEADX CSLWAVE UKPSC INVOICE 1 954 58 VOYAGE FARE including 1 206 00 a NON COMM FARE 161 00 98 00 152 00 498 58 1 954 58 View guest totals Y Base Invoice Funds Avail 165 00 188 12 1 789 58 188 12 1 601 46 Once saved the tour will be added on the shore excursion main page From
81. mp Spa can be booked inside 45 days prior to sailing on the N Epic Only e Dining can be booked inside 45 days prior to sailing fleet wide e Shore Excursions Dining amp Entertainment can be pre sold up to 2 days prior to sailing Spa treatments can be pre sold up to 4 days prior to sailing Click on the tab Dining amp Entertainment Welcome WILL MALLOY You are logged in as WMALLOY NCL LONDON E New Reservation My Reservations ients enitie My ency roups Print Change Password Log Out CANCEL EDIT Ea EDIT MODE a Dashboard acat Guests Info AirOptions Land Programs Dining Entertainment B Travel With Bl Cancel Shore Excursions Special Requests Pricing PaymentSchedule Reservation Summary Bl Iti Bc issi NC Itinerary d T cm Dining Entertainment Bl Travel Documents B send Confirmation Bl Amenities B Alt Res ID E Please select unselect Activity Package s and click continue B copy Reservation E Online Check In Note Dining and Entertainment Requests can not be taken until 45 days to sailing Bl Contact Us v Opened Ewa Pre Sell Only EN I Info BK Norwegian Epic a iviti 4 Selected Activities oit close 09 02 2012 7 days Activities Filter Close all opened mE No records foun Dining Entertainment SPA v Reservation Summary Reservation 21126428 Date Restaurant Status BOOKED 09 02 2012 CAGNEY x MEI S 09 03 2012 El CUCINA E 09 04 2012 BISTRO E Agency NCL LONDON CRS T
82. n BFS BFS Address 1 Address 2 INVOICE 1 2 014 58 Invoice Billing address linked to card VOYAGE FARE including 1 206 00 Country Zip City State US or Canada NON COMM FARE NON COMM FARE 161 00 SERVICE CHARGES __ 98 00 For UK Residents Optional eee 152 00 Locality County GROUND TRANSFER 60 00 SHORE EXCURSION 498 58 Reservation Total 2 014 58 View guest totals Y Base Invoice Pay Funds Avail 165 00 Earned Commission 195 32 EE 1 849 58 Commission Due 195 32 Net Due 1 654 26 Once all the information has been provided click on the Pay button to confirm If any of the above field are invalid or blank a validation will prompt you to try again Cards Accepted Visa Credit amp Debit MasterCard and American express Page 68 of 69 NORWEGIAN CRUISE LINE Contact Information If you need additional assistance please contact us For Maintenance Issues online ID Passwords queries Please contact Systems Support Email londonsyssup ncl com Telephone 020 8834 9029 For Booking queries and amendments Please contact Reservations FIT or Groups Telephone 0845 201 8900 CRUISE LIKEA NORWEGIAN ee Page 69 of 69
83. n link within the blue box on the right hand side BOOK NORWEGIAN RESOURCE CENTRE CLICK HERE ALREADY WORKING WITH US REQUEST ACCESS TO BOOK NORWEGIAN HERE A new window will open with the following log in screen Login Screen Please Log In Print Log In NCL md NORWEGIAN CRUISE LINE Login Your username and password will remain the same If you cannot remember your password click Ferset Password and follow the steps Please note you will to have access to the email address setup with the login If you are not setup or wish to discuss existing logins please contact lonsyssup ncl com or call us on 020 8834 9029 Page 4 of 69 My Reservations Once you have successfully logged in you will be taken to the agent home page also known as My Reservations You are logged as WMALLOY NCL LONDON 1099 In Print Change Password a EE My Reservations Res Info No reservations opened My Reservations My Freestyle Groups Reservation Last Name First Name OR Group ID Ship Begin Sailing From Begin Sailing To Select ship 1 gt FS Group Number Booked From Booked To gt Search 4 Clear All From here you can search and retrieve existing reservations made by your agency At the top of the screen you will see more options available to you New Reservation Begin shopping for available sailings My Reservations You can search for existing reserv
84. n Start Date 09 02 2012 gt Invoice Vacation End Date 09 09 2012 gt Base Invoice Ship Norwegian Epic E Pricing Category BA i Assigned Category BA i Stateroom 11200 i Guests 2 RICHARDSON GEORGE Prepaid Service Charges EXAMPLE TESTIER Prepaid Service Charges Guest Pre Sell Location Date Time Comments RICHARDSON GEORGE Y PORT NAPLES POMPEII 09 04 2012 07 30 AM EXCLUSIVE AMALFI COAST amp POMPEII v Switch into edit mode and click on the Shore Excursion Tab ou are logged in as WMALLOY NC ONDON E Print Change Password Log Out v Dashboard Agency Vacation Cancel ET Commissions Shore Excursions Send Confirmation Alt Res ID Online Check In Shorex Pre Sell Only 4 Selected Shore Excursions Grouping No grouping Y 21126428 close BK Norwegian Epic 09 02 2012 7 days v Guest Date amp Time Close all opened Y Reservation Summary Reservation 21126428 Add Shore Excursion Status O BOOKED oss Vacation starts in 5 days NCL LONDON CRS TEST EE AGENCY AgencyPhone 999 499 0001 EN MALLOY WILL Vacation Start 09 02 2012 Vacation End 09 09 2012 SadStat 09 02 2012 SalEnd amp 09 09 2012 Destination EUROPE RR Norwegian Epic i Pricing Category BA i BA i 11200 i DECK 11 i 3 2 Current Promos CSLEADX CSLWAVE UKPSC INVOICE 1 456 00 VOYAGE FARE inclu
85. ncy Amenities My Agency Groups Change Password T Dashboord B Send Confirmation E Travel with Price Programs Stateroc Special Requests Pricing B cancel B rtinerary B Commissions B Travel Documents B Amenities Bl Charges Total ri To request a Confirmation please first select the language For Confirmations in English please specify Confirmation CE if it is for Bl Online Check In Central Europe or Confirmation London if it is for UK Please note Agency and Agent copies contain personal agency information on s v Opened Reservations Res EE 4 Agency 4 Guest 4 Agent No reservations opened Language Language Language v Reservation Summary ENG ENG ENG Reservation 21257870 Status OFFER Report Name Report Name RepertName IPs Co Vacation starts in 355 days CONFIRMATION r CONFIRMATION CONFIRMATION Agency eee CRS TEST DEVIATION SCHEDULE CHANGE DEVIATION SCHEDULE CHANGE DEVIATION SCHEDULE CHANGE E Phone 399 499 0001 CONFIRMATION_CE CONFIRMATION CE CONFIRMATION CE Agent MALLOY WILL AIR SCHED CHANGE E AIR SCHED CHANGE AIR SCHED CHANGE E Vacation Start 08 05 2013 DEVIATION REJECTION DEVIATION REJECTION E DEVIATION REJECTION E O n s suse AIR SCHED CHANGE UK AIR SCHED CHANGE UK AIR SCHED CHANGE UK E 08 14 2013 I CERTIFICATE Ci CRUISE CERTIFICATE m CRUISE CERTIFICATE E ion EUROPE Amenit
86. ns E sID B Agency Profile _ v Opened Reservations EEUU Info SH Norwegian Spirit 7456413232 close 09 07 2012 12 days L pened Reservation Summary 7456413232 SHOPPING NCL LONDON CRS TEST AGENCY 999 499 0001 MALLOY WILL 09 07 2012 09 19 2012 EUROPE Norwegian Spirit i IF i _GTY 2 1 998 00 Prepaid Service Charges by clicking on Clients EUROPE Promo Code CSLWAVE CSLWAVE LATITUDES GUEST UK Wave Campaign Ship pricing Category Berth Category Invoice Item Code VAT Total VOYAGE FARE including NON COMM FARE NON COMM FARE NCF TAX amp FEE Reservation Total i 15 FLAT RATE Nothing s selected 0 00 0 00 289 44 2 098 00 289 44 1 808 56 Date Page 14 of 69 Apply Promotions the applicable box and clickino Clients then checkino button Reservation My Reservations My Agency Groups Dashboard Bl Itinerary B Alt Res ID Agency Vacation Voyage Category Stateroom Guest Info B Agency Profile al R Pricing v Opened Reservations Price Programs Res Info Prices are updated 456413232 close dye deme pud Close all opened v Reservation Summary Reservations Status Agency Agency Phone Agent Vacation Start Vacation End Destination S
87. otals Reservations 21173939 Status OFFER NCL LONDON CRS TEST CSLEADX FRED TEST Agency AGENCY Agency Phone 999 499 0001 CSLEADX FRED TEST Agent CHARLES KRIS Vacation Start 12 03 2012 Vacation End 12 12 2012 Sail Start 12 03 2012 Sail End 12 12 2012 Destination EUROPE Ship Norwegian Spirit E Pricing Category IF E scriptio FRED TEST FRED TEST Assigned Category IF i CSI WAVE UK Wave Campaign UK Wave Campaign Stateroom 5037 i Deck Deck 05 i DESS umm E Charges repare TE arges UK Office Only E Guests 2 CSLEADX lUK SPECIAL OFFER ur SPECIAL OFFER E Vv Mv Current Promos CSLEADX INVOICE 918 00 E m n c pn v Invoice Apply Promotions VOYAGE FARE including NON COMM FARE EJ nn NON COMM FARE 207 00 NCF TAX amp FEE 162 00 Reservation Total 918 00 View guest totals Base Invoice Earned Commission 98 84 Gross Due 918 00 Commission Due 98 84 Net Due 819 16 Page 37 of 69 Once you OK these changes a final warning will show you the Old and New ienes Sie een Lo us Ac ies MN mE ide asia Zl ES ESCORES Cancel Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info AirOptions Land Programs ono i EB Commissions PAn Special Requests Pricing Payment Schedule Reservation Summary BI send Confirmation Price Programs Online Check In 21173939 9 close E
88. rary B Alt Res ID Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Land Programs Onboard Activities Shore Excursions O HE a Eeen E ese Vid this v Opened Reservations Travel Protection E SH Norwegian Star Guest 590374417 dose 08 05 2013 9 days Reservation 7596574417 BENE SHOPPING mmm Vacation starts in 355 days 0 Refresh NCL LONDON CRS TEST 999 499 0001 MALLOY WILL _ 98 05 2013 _ 08 14 2013 _ 08 14 2013 _JEVUROPE Norwegian Star E BAD jBABR 10120 Il Deck 10 E Eles v Invoice VOYAGE FARE including 2 978 00 EE 1 Tg dcn RC Eco 126 00 E 1 280 00 Reservation Total 3 384 00 View guest totals Base Invoice Earned Commission 498 76 E SIES384 00 iaia 1 498 76 sorar 2 885 24 Page 17 of 69 Please note that travel insurance cannot be purchased online Please click Continue Please refer to the applicable Norwegian Cruise Line brochure for our payment and cancellation policy Guests are required to take out adequate and appropriate holiday insurance to cover as a minimum for all travel cancellation medical and repatriation liabilities Please refer to www ncl co uk insurance or call the Travel Insurance Booking Line 0871 222 6469 for a quote Guest Information If you are not ready to input guest information at this stage click Continue and simply come back to th
89. ricing per meta will display for each sailing as part of the Voyage screen This allows you to determine which sailing has the best pricing at a glance SUITE BALCONY OUTSIDE INSIDE 2 932 00 1 332 00 1 042 00 892 00 2 687 00 1 237 00 1 007 00 867 00 2 602 00 1 222 00 972 00 832 00 Click on a price in the in one of the meta columns to view pricing for the all categories within the meta this will take you through to the stateroom Category page Select a Stateroom Category The stateroom Category page provides pricing information for available categories Page 10 of 69 New Reservation My Reservations Clients v Dashboard B Itinerary B Alt Res ID Bl Agency Profile v Opened Reservations Res Info 596574417 close SH Norwegian Star 08 05 2013 9 days Close all opened v Reservation Summary Reservation 4 596574417 Status SHOPPING Agency NCL LONDON CRS TEST AGENCY Agency Phone 999 499 0001 Agent MALLOY WILL Vacation Start 08 05 2013 Vacation End 08 14 2013 Sail Start 08 05 2013 Sail End 08 14 2013 Destination EUROPE Ship Norwegian Star i Pricing Category IF i Stateroom GTY Guests 2 Current Promos CSLBX CSLSALE UKPSC INVOICE 2 254 00 Upgra Tour Credit MALLOY NCL LONDON 1L LONC Log Out Welcome WILL MALLOY You are logged in as Wh Agency Amenities My Agency Print Change Password NEWRESERVATIO
90. rmation type Amenity Invoice Page 60 of 69 Cruise Only Transfers To Add Independent Transfers Switch the booking into Edit Mode and Go to Air options tab Print Change Password Log Out a nM Special Requests Pricing Seaware Content Tour Credit BACK TO SEARCH Bl WM Cancel Bl Itinerary Reservation Summary Bl Travel Documents B chargesTotal EE oe E n BB Online Check In E 7 opened recon pria iii RR n 3 CS Info dI No reservations opened a Agency w Reservation Summary Name NCL LONDON CRS TEST AGENCY Reservation 21126428 Phone 999 499 0001 EN JBOGOKED Address 75 HORATIO HOUSE s Vacation starts in 4 days Gity State Zip london NA 2 NCL LONDON CRS TEST E JAGENCY l iem LONSYSSUP NCL COM Agency Phone 999 499 0001 4 Agent eee MALLOY WILL Vacation Start poroo 20012 JS MCN eet Vacation End 09 09 2012 Sail Start 09 02 2012 4 Guests Guest Citizenship Age Guest Type Latitude Level Online Check in RICHARDSON GEORGE UK 61 REGULAR BRONZE N A icing Cat EXAMPLE TESTIER UK 32 REGULAR PROSPECT N A Stateroom 1 11200 W a RR DECK 11 E a Reservation Header EE 2 i r Current Promos CSLEADX CSLWAVE UKPSC Destination EUROPE INVOICE s 1 954 58 sss Vacation Start Date 09 02 2012 gt Invoice Vacation End Date 09 09 2
91. s to follow are Agent Maintenance Res Info No reservations opened Agency Name NCL LONDON CRS TEST AGENCY First Name WILL Last Name MALLOY E Mail wmalloy ncl com Phone none Web Login Name WMALLOY Reset Password Security Level EI Supervisor V Has Web Access Page 45 of 69 Create New Agent Login Click on the Create A New Agent button at the bottom of the page New Reservation My Reservations Clients Seaware Content My Agency Groups v Opened Reservations Agents EN IInfe RE No reservations opened MERE BEES d NCL LONDON CRS TEST AGENCY Agents 0000 Search by Search String Agent Name Search Click the Select radio button to choose an agent and an agency Click the Start Reservation button to proceed with the booking a Found 27 agents Quick Search Agent ID Agent Name Agent Primary Phone 1110710 NICOLA BAKER Edit Is 310542 Stefan Breitfeld Edit 1163898 HESTER COIA Edit 1135303 AMANDA CROOKS Edit 782101 Kris Charles Edit 1099534 JILL DOSSOR Edit q 1099530 ROBIN GLOVER Edit 1065119 LYNNE GOODSELL Edit 1110711 NICHOLAS GROOMBRIDGE Edit 892899 KAREN KOOP Edit 1198076 KAREN KUNDI Edit 1099529 CINDY LANDLUST Edit 1058336 WILL MALLOY Edit 1110707 ALISON MARQUIS Edit 1131647 STACY MARTIN Edit 1065117 MICHAEL MERISON Edit a Clear Input the mandatory informat
92. se all opened v Reservation Summary 4 Search Guest 1 by Latitude 4 Search by the following criteria Reservations 7456413232 Latitude Lust maS First N Status SHOPPING ituce S am urname Lu ame Vacation starts in i99 days menge E 218610837 example test Agency NCL LONDON CRS TEST D O B e AGENCY 11 09 1980 H Agency Phone 999 499 0001 Agent MALLOY WILL Vacation Start 09 07 2012 Vacation End 99 19 2012 Search Guest 4 Clear An Destination EUROPE sar Ship Norwegian Spirit E Pricing Category IA i Stateroom 11621 i Deck Deck 11 i Guests 2 INVOICE 2 254 00 VOYAGE FARE including NON COMM FARE NON COMM FARE 276 00 1 884 00 SERVICE CHARGES 156 00 NCF TAX amp FEE 214 00 Reservation Total 2 254 00 View guest totals Base Invoice Earned Commission 289 44 Gross Due 2 254 00 Commission Due 289 44 Net Due 1 964 56 Once you have entered the search criteria click on the Search Guest button Page 19 of 69 My Reservations tinerary 1 1 B AkResID D Agency Profile v Opened Reservations Edo EE o o link eee doe 09 07 2012 12 days Y Reservation Summary 77 96313232 0 ENSHOPPING NCL LONDON CRS TEST AGENCY Eai _ 999 499 0001 _ MALLOY WILL 17 09 07 2012 09 19 2012 bEUROPE eccerersnemne Norwegian Spirit E AB AB 11621 E Deck 11 i
93. servations Team on 0845 201 8900 for any deviation requests Page 23 of 69 Land Programs The Land Programs tab shows any additional land pre post cruise stays which can be added to the standard Fly Cruise package for an additional cost Currently we only offer post cruise dayrooms Land Programs Plaase do not quote Flights since Edocs are not ready to be printed Selected Land Programs Grouping We grouping i w Guest Description Hotel Start Location Add Land Program e To view the listing of packages click on Add Land Program The Land Programs screen will display any packages offered on the sailing Land Programs F Selected Land Programs Grouping No grouping 4 Guest Description Hotel Start Location Grouping No grouping Quick Search s Duration any Duration lij Type ALL Land Programs Description Hotel Start Location Select All Guest 1 Guest 2 SOFITEL MIAMI AIRPORT SOFITEL MIAMI 08 12 2012 MIAMI ad v 55 00 wf 55 00 Back Apply 1 To add a land package to a reservation click on the Select All check box for the requested package 2 Once the package has been selected click on the Apply button Once stored the package details will appear on the Reservation Summary Page 24 of 69 Special Requests 1 To add a special request click on the Special Request tab The Special Request order screen will appear 2 Select the request type
94. stem returns the closest matches to your request This screen provides general information about the search results For each voyage the following information is provided Page 8 of 69 Ship Name Norwegian Epi li Vacation St 03 03 2012 Comments EASTERM Y Dashboard P Alt Res ID Bl Agency Profile v Opened Reservations Res Inf 596574417 close SH Close all opened Reservation Summary Reservations 596574417 Status SHOPPING Agency NCL LONDON CRS TEST AGENCY Agency Phone 999 499 0001 Agent MALLOY WILL Guests 2 The Ship Name column displays the name of the ship for the voyage Click on the Li or the ship name to display ship information The Vacation Start column displays the start date of the vacation package not just the start of the sailing N B For Fly Cruises from US Ports vacation will start the day before to allow for one night hotel stay before the cruise The Start Day column displays the day of the week the Sailing is scheduled to start The Sail Days column displays the number of days of the sailing Click on the View link or the Lih symbol in the Itinerary column to view the sailing s itinerary You can select the voyage from the itinerary pop up The Comments column displays any comments for the specific destination of the sailing Hover your cursor over the field to view the complete details NEWRESERVATION RESERVATION Agency Vac
95. t IC i INSIDE 4 OK OK 7 No CSLEX 2 338 1 169 00 i Select ID i INSIDE 4 OK OK 7 No CSLEX 2 318 1 159 00 i Select IE i MID SHIP INS 4 OK OK 7 No CSLBX 2 298 1 149 00 i Select aware Content Tour Credit Agency Amenities My Agency Groups Print Change Password NEWRESERVATION RESERVATION Agency Vacation Voyage Category Stateroom Guest Info Air Options Land Programs Dining Entertainment Shore Excursions Special Requests Pricing Payment Schedule Stateroom ww To book multiple Reservations you can select more than one Stateroom When you complete the current Res the system will prompt you to complete the next Res Use Filter if booking multiple Staterooms in different categories op ame Reservation sssa10s70 _ Setectstateroom 0 GroupID M 22490460 Status SHOPPI Grouping No grouping w Quick Search NCL LONDON CRS TEST Category Stateroom Deck Deck Name Crib Capacity cy AGENCY CE Either RARE IB 9613 i s i Deck 09 0 4 AgencyPhone 999 499 0001 X Agent MALLOY WILL IB 9079 i s E Deck 09 o 2 Vacation Start 08 05 2013 mm i m NEM M M M M Ou m o ooo ooo oom mom denen 00505000000000004000000000000000000000000000000000000006 IB 9113 9 Deck os 1 4 Vacation End 08 14 2013 i i Gl IB 9611 i s i Deck 09 1 4 IB 9111 i sh Deck 09 1 4 IB 9609 i s i Deck 09 1 4 IB 3109 i s i
96. t this point click the Back button Page 31 of 69 LLOY You are logged in as WMALLOY NCL LONDC Print Change Password Log Out Clients Tour Credit Agency Amenities lt BACK TO SEARCH Switch To Edit Mode Saree MEN umaton BE travel with Price Programs Stateroom Travel Protection Guests Info Air Options Land Programs Special Requests Pricing Bl cancel Bl Itinerary Payment Schedule Reservation Summary B Commissions B Travel Documen ts Cancel Reservation B Amenities B charges Total Bl Copy Reserva tion B Online Check In Cancellation Comments B contact Us Select A Comment v Opened Reservations Select A Comment PI CANCELLATION AIR ITINERARY ISSUE PESTER EXAMPLE Demo Example Total Comments Info CANCELLATION DATE SPACE PRODUCT NOT SUITA 0 00 No reservations opened CANCELLATION DEATH OR EMERGENCY IN FAMILY CANCELLATION ECONOMIC CONDITIONS Reservation Summary E DO Reservations 21257870 CANCELLATION MADE OTHER PLANS WITH COMP Status OFFER CANCELLATION MADE OTHER PLANS WITH NCL Vaciton stato in 955 x CANCELLATION MEDICAL CANCELLATION NCL ITINERARY CHANGE Ai NCL LONDON CRS TEST CANCELLATION NCL SERVICE ISSUE od GENCY CANCELLATION OTHER Agency Phone 999 499 0001 CANCELLATION PRICE TOO HIGH Agent MALLOY WILL CANCELLATION RE DEPLOYMENT Vacation Start 08 05 2013 TEST BUSINESS RULES Vacation End 08 14 2013 Sail Start 08 05 2013 Sail End 08
97. ted amenity type Welcome WILL MALLI ou are logge as WMALLO ICL LONDON MB New Reservation My Reservations Clients Seaware Content Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out Dashboard price Programs Stateroom Travel Protection Guests Info AirOptions Land Programs Dining Entertaimment Shore Excursions Special Requests Pricing B Send Confirmation B Travelwith Payment Schedule Reservation Summary B cancel Bl it Bl Commissions EB Travel Documents E B ChargesTota i y Reservation Bl Online Check In B contactus EM Grouping by Category vw Quick Search filter By Category v filter By Type v Y P v Opened Reservations Res TS Category Type Code Name Price GEORGE RICHARDS TESTIER EXAMPLE No reservations opened DM e MR v Category ADULTS PACKAGES 1 records v Amenity Order ADULTS PACKAGES ADULTS 101A Adult and Teen Soda Pac 32 24 o 0 E OrderID ss 3663877 3 Initial Date 08 29 2012 v Category BAR SET UP 29 records Order Status NEW BAR SET UP BOURBON 858 Crovm Royal Special Rese 66 27 0 0 Order Description uester Type TRAVEL AGENT BAR SET UP BOURBON 860 Seagrams 7 Crown 53 40 o o Order Items BAR SET UP BOURBON 862 Jack Daniels Black 66 27 0 0 EM Enest 0 Quantit E BAR SET UP COGNAC 865 Courvousier VS 79 14 0 o Y Reservation Summary EE ond 21126428 BAR SET UP COGNAC 866 Remy Martin V
98. tion End _ 09 09 2012 SalStart 09 02 2012 Invoice Item RICHARDSON GEORGE EXAMPLE TESTIER Total Sail End 09 09 2012 c cao VOYAGE FARE including NON COMM FARE 603 00 603 00 1 206 00 NCL LONDON CRS TEST Agency Wem NON COMM FARE 80 50 80 50 161 00 Agency Phone _ 999 499 0001 SERVICE CHARGES 49 00 49 00 98 00 RR MALLOY WILL NCF TAX amp FEE 76 00 76 00 152 00 09 02 2012 1 03 09 2012 Reservation Tota 728 00 728 00 1 456 00 09 02 2012 E LM i BABAAAXQ 09 02 2012 09 09 2012 Code Amount 09 02 2012 Eis 15 FLAT RATE 156 76 EUROPE VAT 31 36 Norwegian Epic E Total 188 12 Pricing Category ___ BA i Assigned Category BA i 11200 i DECK 11 i 2 0 00 CSLEADX CSLWAVE UKPSC 165 00 1 456 00 188 12 1 291 00 NON COMM FARE 206 00 rae NON COMM FARE 161 00 a SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 Reservation Total 1 456 00 View guest totals Component Type Guest Name Code Sub Codei Sub Code2 Date Base Invoice AMENITY RICHARDSON GEORGE PSC 09 02 2012 12 00 AM Funds Avail 165 00 AMENITY EXAMPLE TESTIER PSC 09 02 2012 12 00 AM Earned Commission 188 12 Gross Due 1 291 00 Commission Due 188 12 Net Due 1 102 88 Page 67 of 69 Payments To apply a credit card payment Click on the Payment Schedule tab Review the invoice and input th
99. tion Number You will be taken to the Reservation screen From there you may make certain modifications or cancel the reservation Modifications permitted are change stateroom category add shore excursions pre book entertainment pre book dining purchase amenities apply payment and add special requests All applicable charges will be applied according to Norwegian Cruise Line Booking Conditions For all other modifications please call 0845 201 8907 Modify An Existing Reservation Click on MEAE to update the reservation Use the top navigation bar to navigate to the applicable page screens that are not available for modification will be shaded i BACK TO SEARCH CANCEL EDIT zd AE EDIT MODE Agency Vacation Voyage Category Price Programs Stateroom Trawel Protection Guests Info AirOptions Land Programs Dining Entertainment Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Reservation Summary For example if you would like to add a special request click the Special Request link Please be aware that charges may be assessed for certain changes N B Norwegian Cruise Line charges fees for certain changes made within a cancellation fee period If any charges or fees have been assessed on the reservation they will be indicated on the reservations summary and dashboard invoice displays Cancellation charges for air land and other add ons may apply even if the reser
100. utton to open the Amenity Order screen The system will automatically populate some of the amenity order fields Page 56 of 69 New Reservation My Reservations Clients Seaware Content Tour Credit Agency Amenities My Agency Groups Print Change Password Log Out BACK TO SEARCH Switch To Edit Mode VIEW MODE l Price Programs Stateroom Travel Protection Guests Info AirOptions Land Programs Dining Entertainment Shore Excursions Special Requests Pricing B Send Confirmation Travel with me Reservation Summary Itinerary El B BN Ec Amenities BB Travel Documents B B l Charges Total Online Check In Order ID Order Date Status Description Comments Requester Valid Dis Dispatched Date 3662317 08 17 2012 NEW NCL LONDON CRS Y 08 29 2012 Delete Select Stateroom 1 11200 i EE DECK 11 9 a EE CIERRE MER Ne E Current Promos CSLEADX CSLWAVE UKPSC J ae 1 954 58 v Invoice VOYAGE FARE includin NON COMM FARE 1 206 00 NON COMM FARE 161 00 SERVICE CHARGES 98 00 NCFTAX amp FEE 152 00 SHORE EXCURSION ___ 498 58 Reservation Total amp 1 954 58 View guest totals w Base Invoice Funds Avail 165 00 Earned Commission 188 12 Gross Due E1 789 58 Commission Due 188 12 Net Due 1 601 46 Click on the You must complete a card message to the recipient of the Amenity order The Card Message field
101. vation is not cancelled in full Please contact our Reservations Team for details Any changes you make will automatically be applied to the reservation Do not modify any item unless you are certain you want to make the change Page 33 of 69 Adding Removing the Prepaid Service Charges in 3 simple steps For New Bookings Quotations 1 Work your way through the booking process selecting your sail date until you reach the Category Tab Then click on the Current Promo for the grade of cabin desired This will take you to the page where you can add or remove the Prepaid service charges UKPSC E Category OY You are logged in as WMALLOY NCL LONDON Welcome WILL MALLO S LLO New Reservation My Reservations Clients My Agency Groups Print Change Password Log Out NEW RESERVATION v Dashboard B Alt Res ID B Agency Profile v Opened Reservations Res Info Category E SH Norwegian Star 543987536 close 03 05 2013 9 da vs Fal To view additional promotional codes pgse click the link in the Current Promo column Close all opened v Reservation Summary Reservation 543987536 Status SHOPPING Destination EUROPE Vacation start 08 05 2013 Vacation end 08 14 2013 Ship Norwegian Star NCL LONDON CRS TEST Grouping No grouping Quick Search AGENCY Agency Phone 999 499 0001 Catag Upgra jUpgra Deacription Ma Agency
102. y Invoice NN Amenity Invoice m Amenity Invoice E Ship Norwegian Star i Shore Excursion Confirmation rm Shore Excursion Confirmation m Shore Excursion Confirmation E Pricing Category BA i CONFIRMATION LONDON CONFIRMATION LONDON E Assigned Category Ba t SPA CONFIRMATION SPA CONFIRMATION SPA CONFIRMATION m ioo DEVIATION CONFIRMATION Lr DEVIATION CONFIRMATION m DEVIATION CONFIRMATION in EE 2 AIR CONFIRMATION ro AIR CONFIRMATION m AIR CONFIRMATION L Current Promos CSLBX CSLSALE UKPSC DINING CONFIRMATION DINING CONFIRMATION DINING CONFIRMATION a Air Out Return LHR LHR ENTERTAINMENT CONFIRMATION E ENTERTAINMENT CONFIRMATION ENTERTAINMENT CONFIRMATION Ci INVOICE 4 089 00 v Invoice Send By E Mail C Fax Send By E Mail C Fax Send By E Mail DO Fax VOYAGE FARE including 3 558 00 E Mail Address E Mail Address E Mail Address NON COMM FARE LONSYSSUP NCL COM vmalloy ncl com wmalloy ncl com NON COMM FARE 207 00 SERVICE CHARGES 126 00 LM LU Subject NCF TAX amp FEE 405 00 Norwegian Star EXAMPLE FIT 21257870 S Norwegian Star EXAMPLE FIT 21257870 S Norwegian Star EXAMPLE FIT 21257870 S Reservation Total 4 089 00 Message Message Message View guest totals v Base Invoice Earned Commission 603 16 Gross Due 4 089 00 Commission Due 603 16 Send Confirmation Net Due 3 485 84 To send a confirmation first select ENG from the Language drop down 1 Confirmation will be pre selecte

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