Customer Guide to Charges
Contents
1. Central Route Charges Office Customer Guide to Charges January 2013 Version 7 0 EUROCONTROL The Mission of EJROCONTROL s Central Route Charges Office CRCO The Central Route Charges Office CRCO runs an efficient system for the cost recovery of air traffic services provided to airspace users On behalf of EUROCONTROL s Member States the CRCO establishes bills and collects charges levied on aircraft operators using en route air navigation facilities and services The EUROCONTROL Route Charges System is a regional cost recovery system that funds air navigation facilities and services and supports Air Traffic Management developments It is operated by the CRCO in Brussels in a very cost efficient way with low collection costs less than 0 3 and a high recovery rate more than 99 Each operator receives a single bill in EURO no matter how many States were overflown The CRCO also bills and collects terminal charges for Member States and air navigation charges for non Member States on a bilateral basis See parts B and C of this guide This cost recovery system is indispensable in ensuring that air navigation facilities and services are steadily financed and safely operated It also helps pave the way for the future evolution of the pan European Air Traffic Management ATM system in the context of the Single European Sky and the European ATM Master Plan SESAR January 2013 Page 2 The purpose of this bo2. D 2 Billing documents All billing documents are available on CEFA Following each monthly billing cycle a Bill is issued which indicates the amount due and the date by which the payment has to be made The Pro Forma Statement lists the flights in chronological order and the sum of all flights corresponds to the billed amount The reference of all documents starts with the letters IC All documents relating to Communication charges are available via our CEFA service D 3 Claims When a user considers that he has been billed incorrectly he must submit a claim as soon as possible and no later than the date indicated on the Bill Such claims must identify the disputed flight by the line number on the Pro Forma Statement and give the exact reason for rejection When received claims will be acknowledged and the necessary verifications will be made this will involve investigations by the State authorities It should be noted that the submission of a claim does not entitle the user to make deductions from the amount of the bill when effecting payment Any credits issued as a result of the claim may be taken into account when paying a subsequent bill Until further notice no claims against these charges can be submitted via the CEFA service January 2013 Page 21 Part E Methods of payment E 1 Payments to correct bank accounts It is of utmost importance that users make payments into the correct bank account Onl
3. VEKIN ADUTO FERDI HELEN TOLEN STD EKROS SPY BETUS ANDIK KEKIX GRONY BEDUM LABIL JUIST DHE BATOB DOSUR TALSA TUDLO All points from the point profile can be loaded into the RSO Distance Tool but the points close to either side of the State borders are sufficient to establish a correct Route Charge calculation see ANNEX D Based upon this routing the following distances are established in the charge areas concerned Spain LE 138 km Distance factor 1 38 France LF 884 km Distance factor 8 84 Belgium EB 87 km Distance factor 0 87 Netherlands EH 322 km Distance factor 3 22 Germany ED 219 km Distance factor 2 19 Denmark EK 214 km Distance factor 2 14 Taking the MTOW of the aircraft concerned 77 0 metric tonnes the weight factor of 1 24 is calculated see part A 4 1 The Unit Rates used in this example are those valid for January 2013 Calculation State Distance Weight Unit Rate Charge Factor Factor Jan 2013 Euro Euro Spain 1 38 X 1 24 X 71 84 122 93 France 8 84 X 1 24 X 64 76 709 87 Belgium 0 87 X 1 24 X 67 99 73 35 Netherlands 3 22 X 1 24 X 65 53 261 65 Germany 2 19 X 1 24 X 76 65 208 15 Denmark 2 14 X 1 24 X 73 56 195 20 Total Charge 1571 15 January 2013 Page 26 ANNEX C Central Route Charges Office Service Central des Redevances de Route RSO Route Charges Estimation Route Information ITA erodome Nime Departure aerodrome LEBL BARCELONA Route reference Custo
4. any necessary changes thereto as notified by IFPS to the originator are incorporated into the planned flight operation and communicated to the pilot Source Commission Regulation EC No 1033 2006 laying down the requirements on procedures for flight plans in the pre flight phase for the Single European Sky applicable as from 1 January 2009 A 3 Liability for charges A charge has to be levied for each flight in the EUROCONTROL airspace This airspace is divided into en route Charging Zones as defined by the contracting States The person company liable to pay the charge shall be the person company who was the operator at the time the flight was performed If the identity of the operator is not known the owner of the aircraft shall be regarded as the operator unless he proves that another person company was the operator The operator is identified a By the ICAO designator entered in field 7 of the flight plan if the airspace user has one Airspace users should not use ICAO designators that have not been officially allocated to them b By the Aircraft registration entered in field 7 of the flight plan in other cases Airspace users are invited to communicate their administrative and billing address their AOC Aircraft Operators Certificate their Value Added Tax VAT status including their VAT number and all useful contact details to r3 crco eurocontrol int Users connected to CEFA see pages 3 4 can update this
5. of the Pro Forma Statement See CEFA information on pages 3 4 A 5 4 Statement of Account The Statement of Account records all accounting movements and is always issued together with a bill Additionally Statements of Account are raised on a daily basis to reflect recent accounting movements e g payments When making payments in respect of the balance due on the Statement of Account the reference of this Statement must be quoted together with the payment What to pay and how In a batch of billing documents that are sent each month stapled together users will normally find several invoices for the services they are liable for route charges terminal charges etc The cover sheet recapitulates all these documents The leading digit of the document reference corresponds to the service e g 2 for en route For each service you will find e An invoice The amount to be paid is highlighted in a box with the indication of the currency This is the amount that you have to enter in your accounting books and that you have to pay by the deadline indicated in the box on the left e A statement of account which recapitulates all movements on your account with the CRCO The total amount due is indicated at the bottom of the last page with a negative sign since this is a balance If you want to be sure to clear your account with us and avoid incurring interest on late payment pay this amount e On either of these two docume
6. their financial planning a billing calendar showing the planned dates of bills final dates for their payment and the corresponding dates by which claims are to be received by the CRCO is available on our website http publish eurocontrol int articles information circulars A 7 Claims When a user considers that he has been billed incorrectly he should submit a claim as soon as possible but not later than the date limit indicated on the Bill Claims must identify the disputed flight charge by the line number on the Pro Forma Statement and give the exact reason for rejection For this purpose a standard claim form is available on the CRCO pages of EUROCONTROL s public website htto www eurocontrol int faq route charges Claims in respect of en route charges can also be submitted via our CEFA service See pages 3 4 When received claims will be acknowledged and the necessary checks will be made this might involve investigations by those State authorities who originally transmitted the flight data to the CRCO for billing It should be noted that the submission of a claim does not entitle the user to make deductions from the amount of the Bill when paying Any credits issued as a result of a claim may duly be taken into account when paying a subsequent bill When a particular element of the flight is found to be erroneous the flight is credited and a new charge with the correct flight elements will be billed subsequentl
7. will involve investigations by the State authorities The CRCO has developed a Standard Claims Form to facilitate the submission of claims by users This form may be obtained from the CRCO pages on EUROCONTROL s public website http www eurocontrol int faq route charges January 2013 Page 19 Until further notice is given no claims against these charges can be submitted via the CEFA service It should be noted that the submission of a claim does not entitle the user to make deductions from the amount of the bill when effecting payment Any credits issued as a result of the claim may be taken into account when paying a subsequent bill When a particular element of a flight is found to be erroneous the flight is credited and a new charge with the correct flight elements will be billed subsequently partial credits are not made January 2013 Page 20 Part D Communication charges As of 01 January 2012 the CRCO is entrusted with the billing and collection of communication charges in the Shanwick Oceanic Region on behalf of the Irish Aviation Authority IAA D 1 Description of Charges and Unit Rate A charge is levied for each flight performed in the airspace of the Shanwick Oceanic Region for the services made available The current unit rate and VAT rate can be found on the CRCO pages on EUROCONTROL s public website http www eurocontrol int crco public standard_page information circulars html
8. CONTROL s public website http www eurocontrol int crco public standard_page reference documents html A graphical presentation on how distances are calculated for an international flight is given in Annex D January 2013 Page 8 A 4 3 Unit Rate of Charge The Unit Rate of Charge is the charge in Euro applied by a Charging Zone to a flight operated by an aircraft of 50 metric tonnes weight factor of 1 00 and flying 100 kilometres distance factor of 1 00 in the charge area of that State The Unit rates are applicable as from 1 January of each year To reduce the effects of exchange rate fluctuations on the system the unit rates are adjusted each month in line with the exchange rate of the Euro against the national currencies concerned This monthly adjustment does not apply to States participating in the European Monetary Union and to States establishing their cost base in Euro The adjusted unit rates can be obtained from the CRCO or downloaded from the CRCO pages on EUROCONTROL s public website http www eurocontrol int services monthly adjusted unit rates A 5 Billing documents All documents are available on CEFA see pages 3 4 All documents related to EJROCONTROL s en route charges will have as reference the digit 2 followed by a unique user number At each billing cycle three basic documents are issued e Bill e Bill Breakdown e Pro Forma Statement e Statement of account A 5 A 5 1 Bill
9. Finland EF Monaco LN Turkey LT France LF Montenegro LY Ukraine UK 1 FYROM LW Netherlands EH United Kingdom EG Ireland El Bills for EUROCONTROL s route charges are sent out monthly bills are sent out in the middle of the month following the month in which the flights took place A calendar with the billing dates can be found on the CRCO pages of EUROCONTROL s public website http publish eurocontrol int articles information circulars Ukraine is a EUROCONTROL Member State but not yet technically integrated January 2013 Page 5 A 2 Flight data used for billing The Member States supply the basic data required for calculating the route charges and are responsible for the accuracy of this data The State responsible for collecting and sending the flight data is the State of the aerodrome of departure or via whose airspace the aircraft first enters the EUROCONTROL charging area The route description per flight is extracted from the flight plan filed by the operator and approved by the Central Flow Management Unit CFMU 30 minutes prior to take off This enables the CRCO to calculate the distances flown in each State s airspace The Filed Flight Plan The operator shall ensure prior to operation of the flight that the content of the initial flight plan correctly reflects the operational intentions The operator shall ensure that the conditions of acceptance of a flight plan and
10. The Bill indicates the amount of route charges to be paid for a given flight period It also shows the latest date by which payment is to be made together with EUROCONTROL s bank details Other banks and specific payment instructions are printed on the reverse side of the Bill When making payments the reference indicated on the Bill must always be quoted see also part E Methods of Payment Claims may be submitted to the CRCO within 60 days from the issue date of the bill EUROCONTROL reserves the right to reject any claim submitted after this date A 5 2 Bill breakdown This document is issued in respect of the Value Added Tax VAT levied by several States Service Providers Whenever VAT is invoiced on behalf of a taxable Service Provider of any Contracting State the CRCO will also issue a VAT Invoice Annex to Bill see also part A 8 January 2013 Page 9 A 5 3 Pro Forma statement This document lists in chronological order the flights for which route charges have been billed It is the net sum of the charges shown on the Pro Forma Statement that is represented on the Bill The accuracy of the monthly billing can be established by verifying the flight details on the Pro Forma Statement The column headers describe the contents and further explanations are given on the reverse side of the document A Pro Forma Statement is always issued together with a Bill unless the recipient has elected not to receive the paper version
11. alid January 2013 Page 7 Users which are not connected to CEFA should fax or e mail their fleet composition to the CRCO It is in the interest of airspace users to notify any change to their fleet during the year In particular if an aircraft is sold the previous owner should report the sale including the exact date of hand over and identify the new owner so as to avoid being billed for flights not operated by him With the information received the CRCO will calculate the weight factor based on the average weight of all aircraft of a basic type It should be noted that these average weights will also be used when calculating terminal charges for Member States and air navigation charges for non Member States see part B Terminal charges and part C Navigation Charges A 4 2 Distance factor The distance factor by charge area is obtained by dividing the number of kilometres in the great circle distance between the aerodrome of departure or entry point of the charge area and the aerodrome of arrival or the exit point of the charge area by one hundred 100 This operation is repeated for each Charging Zone overflown The entry and exit points are the points at which the lateral limits of the charge area i e outer limits of Charging Zones are crossed by the route described in the last filed flight plan This flight plan incorporates any changes made by the operator to the flight plan initially filed as well as any changes app
12. are to be made into the specific bank account and in the currency of billing see part D 2 January 2013 Page 22 E 2 Payments by credit card The CRCO has created a facility of payments by credit cards which is extremely convenient for users paying smaller amounts Adoption of such a method ensures that the Value Date of the payment always honours the Due Date of the Bill s Moreover the CRCO has negotiated a very small fee 2 24 on these payments which makes it advantageous when compared to the minimum bank charges levied by many banks Full information on the details of this method may be obtained by contacting the Treasury and Accounts Department at the CRCO see page 24 January 2013 Page 23 need assistance First visit the EUROCONTROL public website http www eurocontrol int crco Whom should I contact need information about my invoice or other billing documents want to lodge a claim about flights which were wrongly billed have to report a change to my fleet want to report a fraud attempt need to update my general information address contact e mail VAT number AOC etc want an estimate of route charges for a flight plan need to know which tariffs will be applied want to know about applicable exemptions want to open an on line account CEFA want to access to my on line account CEFA For these items please contact Unit Billing and Cus
13. at best suits their requirements They will be able to sort and print out the flight details in a format to meet their needs from the data received and to interface our files with their own application software accounting in particular The text files with the list of flights contain more information than the PDF files such as charge and distances per charging zone coordinates of the crossing points weight factor registration if available etc The CRCO has produced the CRCO DATALINK Technical Handbook in this regard which is available on request from the CRCO This may also be downloaded from the CEFA website Further information may be obtained from the Customer Relations Section of the CRCO CRCO DATALINK reduces costs and enables faster processing Reduction of printing and mail costs Possible electronic verification instead of manual verification of the Bill by the user It is environmentally friendly Risk of loss of data is reduced A 10 RSO distance tool software The CRCO has developed a software application to help users estimate the amount of a route charge for a given flight The software is available for download from the CRCO pages on EUROCONTROL s public website http www eurocontrol int services rso distance tool For an example of the final print out from the RSO Distance Tool for the charge look at Annex B The calculation was made with the Tool described in Annex C Several Route Charge Calc
14. c 82a 2b 8c 82d 8 2e PF 8g Flights by aircraft less than 2 tons Calibration Flights Customs Training flights under and flights Aids to Visual Flight Police Specific digaitary Navigation Rules VFR flights flights Search and Rescue Belgium Luxembourg X Bosnia Herzegovina X 4 2 o 6 c o o z amp v 2 E o E o o E i o T Yv 5 2 2 v o c o a 3 3 a a pag 2 a E o x w Slovak Republic Px Czech Republic jg United Kingdom X Serbia Montenegro og Turkey ooo do U Not exempt if flight is VFR and the aircraft MTOW in excess of 5 7 metric ton For flights authorized by the appropriate competent bod This table is also available on the EUROCONTROL public website http Awww eurocontrol int fag route charges ANNEX B EUROCONTROL route charge calculation example Flight connection LEBL Barcelona BCN EKCH Copenhagen CPH Aircraft Type weight A320 77 0 metric tonnes Flight Date 02 January 2013 Route as described in field 15 of the ICAO Flight Plan LEBL SIDOKABI UN861 FISTO UY156 ADABI UN858 VANAD UN874 VEKIN UN873 ADUTO N0450F350 UN873 HELEN NO448F360 UN873 SPY N0448F350 UN873 GRONY N0445F370 UN873 JUIST UP729 BATOB N0439F390 UP729 DOSUR P729 TUDLO STAR EKCH Point profile NAV Aids Waypoints established with the route in Field 15 of the ICAO FPL OKABI TOU FISTO PERIG FOUCO ADABI BOKNO DEVRO VANAD VADOM BAMES KOPOR MTD NURMO PERON CMB
15. er reading e European Commission website http ec europa eu environment climat aviation index_en htm http ec europa eu clima policies transport aviation index_en htm e EUROCONTROL public website FAQ http www eurocontrol int environment public faq ETS html e Contact ets info EUROCONTROL int January 2013 Page 14 Part B Charges for Terminal Air Navigation Services B 1 General As of 01 January 2013 terminal charges are billed and collected by EUROCONTROL on behalf of the following States Croatia 26 Italy 16 Sweden 24 Denmark 20 Lithuania 37 France 03 Greece 13 Moldova 29 Bulgaria 27 Hungary 18 The Netherlands 05 Ireland 06 Slovenia 21 The Terminal Charge Bill clearly indicates the authority for which the Charges are levied A Pro forma Statement is attached to the bill similar to the Route Charges Bill listing the flights for which terminal charges have been levied The latest information can be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol int crco public standard page information circulars html B 2 Calculation The terminal charge which is levied upon the departing flight only is calculated according to the following formulae where the MTOW is expressed in metric tonnes rounded to the first decimal Please note that for all Terminal charges the MTOW used will be the same as the one used for the ca
16. information online When the details change users are invited to update their information immediately in order to avoid any delay that could eventually generate interest on late payment Airspace users wishing to rely on Handling Agencies for the payment of their charges should request the CRCO to indicate the address of the handling agent as their billing address with the mention care of January 2013 Page 6 Charges generated in a Charging Zone may be subject to Value Added Tax VAT EUROCONTROL may in that case recover the said tax under the conditions and in accordance with the rules agreed with the State concerned see part A 8 Certain categories of flights may qualify for exemption from route charges These categories are detailed in Annex A and may also be found on the CRCO pages on the EUROCONTROL public website http www eurocontrol int fag route charges A 4 Calculation The EUROCONTROL route charge is calculated using these three basic elements e Aircraft Weight Factor e Distance factor e Unit Rate of Charge for each Charging Zone The result obtained when multiplying these three elements is the route charge per Charging Zone This operation must be repeated for each Charging Zone overflown In Annexes B and C an example is given showing how the calculation is made for a flight from Brussels to Copenhagen with an Airbus A319 having a MTOW of 70 0 metric tonnes A 4 1 Aircraft weight factor The weigh
17. l documents relating to terminal charges are also available via our CEFA service see pages 3 4 B 5 Interest on late payment of Terminal Charges Please consult the CRCO pages on EUROCONTROL s public website for the latest updates http www eurocontrol int crco public standard page information circulars html The submission of a claim by a user does not entitle him to make any deduction from the relevant bill unless authorised to do so in writing by the CRCO When such deductions are made and interest has been billed against the amount deducted this interest will be credited should the claim submitted be justified To assist users in their financial planning a billing calendar showing the planned dates of bills final dates for payment and the corresponding dates by which claims are to be received by the CRCO is available on the CRCO pages on EUROCONTROL s public website http www eurocontrol int articles information circulars January 2013 Page 17 Part C Navigation charges C 1 Description of charges The charges are billed on a monthly basis at the same time as EUROCONTROL s route charges Billing documents are raised for each State concerned Payment terms are the same as those for the Route Charges System i e 30 days from the date of the bill C 2 Air navigation charges States As of 01 January 2012 the CRCO is entrusted with the billing and collection of air navigation charges for the foll
18. lculation of en route charges see Part A 4 1 Bulgaria Weight factor MTOW 50 X Unit Rate Note the reduced domestic rate Charge BGN Croatia Weight factor MTOW 50 X Unit Rate Charge EUR Denmark Weight factor MTOW 50 X Unit Rate Charge DKK Different Unit Rates apply per airport Greece Weight factor MTOW 50 X Unit Rate Charge EUR 1 Number between brackets refers to the leading digits of the reference number printed on all related billing documents Billing only Collection and Claims are performed directly by the State January 2013 Page 15 Hungary Weight factor MTOW 50 X Unit Rate Euro Charge EUR Ireland Weight factor MTOW 50 X Unit Rate Charge EUR Note the exponent 0 80 Italy Weight factor MTOW 50 X Unit Rate Euro Charge EUR Lithuania Weight factor MTOW 50 X Unit Rate Charge EUR Moldova MTOW X Unit Rate Euro Charge EUR Different Unit Rates apply per airport The Netherlands Weight factor MTOW 50 X Unit Rate Charge EUR Slovenia Weight factor MTOW 50 X Unit Rate Charge EUR Sweden Weight factor MTOW 50 X Unit Rate Charge SEK Different Unit Rates apply per airport France Weight factor MTOW 50 X Unit Rate Euro Charge EUR Note the exponent 0 80 We urge airspace users to consult the CRCO pages on EUROCONTROL s public websi
19. ll be no financial transaction A 8 Value Added Tax VAT Separate VAT Invoices Annexes to Bills are issued whenever VAT is billed in one of these States It should be noted that the VAT Invoice Annex to Bill is issued for Tax purposes only the amount shown in this invoice is already included in the route charge Bill and must not therefore be paid separately Furthermore the criteria under which the VAT is applied in the various States are described on the reverse side of each VAT Invoice VAT Annexes to Bill These criteria can also be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol int crco public standard _page value_ added _ tax html http www eurocontrol int crco public standard_page information circulars html January 2013 Page 12 A 9 Receiving the bill in electronic format CRCO DATALINK Facility Users are able to obtain monthly billing information EUROCONTROL route charges terminal charges air navigation charges and communication charges electronically via the Internet This service CRCO DATALINK makes use of the secured CRCO extranet for airspace users CEFA and is provided free of charge Users who have signed the CEFA agreement with the CRCO may request access via the Internet to their electronic billing files by simply sending an e mail to r3 crco eurocontrol int All billing documents are in the form of text files Users may require an application to read the data in a way th
20. llowing e mail address r3 crco eurocontrol int Two weeks after receiving this document the CRCO will grant the user access to CEFA and send all the information needed to connect to CEFA such as login ID and a password There is also a CEFA Helpdesk for users EUROCONTROL Central Route Charges Office Rue de la Fus e 96 B 1130 Brussels Belgium Email 3 crco eurocontrol int Phone 32 2 729 3838 Fax 32 2 729 9093 January 2013 Page 4 Part A En route charges A 1 Introduction The EUROCONTROL Member States have adopted the basic principles for a harmonised regional en route charges system involving a single charge per flight The CRCO operates this system on behalf of States with due regard to the guidelines recommended by the International Civil Aviation Organisation ICAO in particular those concerning equity and transparency States both current and future who participate in the Route Charges system are Albania LA Germany ED Norway EN Armenia UD Georgia UG 01 05 2013 Poland EP Austria LO Greece LG Portugal LP amp AZ Belgium EB Hungary LH Romania LR Bosnia Herzegovina LQ Italy LI Serbia LY Bulgaria LB Latvia EV Slovak Republic LZ Croatia LD Lithuania EY Slovenia LJ Cyprus LC Luxembourg EL Spain LE amp GC Czech Republic LK Malta LM Sweden ES Denmark EK Moldova LU Switzerland LS
21. mer Guide Arrival aerodrome EKCH Charge Information Date 02 01 2013 Aircraft weight MTOW 77 0 Metric Tons Weight coefficient 1 24 alurow 50 Total CRCO Distance 1 864 Km Total charge 1 571 15 EURO Route details Point Type Identification Latitude Longitude Zone Published Aerodrome LEBL 41 17 49 North 002 04 42 East LE LEBL Labeled Point GAVMA 41 15 57 North 001 59 14 East LE GAVMA Labeled Point OKABI 42 36 58 North 001 29 01 East LE OKABI Labeled Point TOU 43 40 51 Noth 001 18 35 East LF TOU Labeled Point CMB 50 13 41 North 003 09 OS East LF CMB Labeled Point VEKIN 50 24 15 North 003 16 30 East LF VEKIN Labeled Point ADUTO 50 30 54 North 003 21 42 East EB ADUTO Labeled Point FERDI 50 54 45 North 003 38 13 East EB FERDI Labeled Point HELEN 51 14 07 North 003 52 11 East EH HELEN Labeled Point STD 51 44 29 North 004 14 37 East EH STD Labeled Point BEDUM 53 20 53 North 006 35 20 East EH BEDUM Labeled Point LABIL 53 29 45 North 006 48 59 East ED LABIL Labeled Point WIST 53 33 46 Noth 006 55 12 East ED JUIST Labeled Point BATOB 54 38 01 Noth 008 45 27 East ED BATOB Labeled Point DOSUR 54 51 31 North 009 11 39 East ED DOSUR Labeled Point TALSA 55 06 25 North 009 41 11 East EK TALSA Aerodrome EKCH 55 37 05 North 012 39 22 East EK EKCH Charge Calculation Details Point type Identification Latitude Longitude From To a ie Zone cave Departure aerodrome LEBL 41 18 00 North 002 05 00 East LE LE is LE 0 00 Crossing point LELF 42 39 00 Nor
22. no circumstances should users pay into any bank account other than those printed on the official EUROCONTROL documents Never accept any other source of information If in doubt ring phone number 32 2 729 38 38 For increased security airspace users should use our secured extranet system CEFA to download their billing documents and to consult their account s latest status This facility is entirely free of charge and allows airspace users to download billing documents in PDF format and to consult their financial situation Users can also submit claims and monitor their status for claims against en route charges See also part A 7 They can also look up and submit modifications of aircraft data See also part A 4 Therefore we strongly advise all users to use this CEFA extranet service All details on the CEFA extranet can be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol int crco public standard page cefa_presentation html January 2013 Page 3 How to join and use CEFA The airspace user has to sign a service agreement with the CRCO in order to join CEFA the secured extranet This service agreement as well as the CEFA User Manual and other useful information are available on the CRCO pages of EUROCONTROL s public website http www eurocontrol int crco public standard_page cefa_presentation html The service agreement should be filled out signed and returned to the fo
23. nts you will find the bank accounts to pay into on the recto our main account on the verso all local accounts We never communicate any change to these accounts by e mail or by telephone If you are unsure ring the emergency number 32 2 729 38 38 Please quote the reference of the bill or statement of account in your bank transfer You may also receive other documents such as VAT breakdown VAT annexes invoices for interest on late payment etc if applicable January 2013 Page 10 A 6 Payment of charges Payment of the route charges must be received by the CRCO at the latest 30 days from the issue date of the Bill This date is communicated to recipients on the Bill together with details of banks and specific payment instructions See also part E Methods of Payment A 6 1 Interest on late payment For the latest information on the rate of interest levied on late payments please consult our website http www eurocontrol int crco public standard page information circulars html Users who fail to meet the payment deadlines indicated on the bills will automatically incur interest charges The submission of a claim does not entitle the user to make any deduction from the relevant bill unless authorised to do so in writing by the CRCO When such deductions are made and interest has been billed against the amount deducted this interest will be credited if the claim is accepted by the CRCO To assist users in
24. oklet is to provide information on the different charges levied by the CRCO The billing and methods of establishing the charges are explained for both EUROCONTROL Member States and non Member States The basic billing documents are described and information is supplied on methods of payment and the submission of claims Please note that this booklet is updated regularly at least once a year or whenever major changes occur and that changes from the previous version will be shown in red The CRCO pages on EUROCONTROL s public website http www eurocontrol int crco give a great deal of useful information and contain the latest updates of all items featured in this document FRAUD WARNING Fraudsters frequently attempt to make airlines pay into false bank accounts The fraudsters contact airlines by e mail or telephone claiming that EUROCONTROL bank accounts have changed and try to persuade airlines to make payments to fake bank accounts Treat any e mail with suspicion In case of doubt immediately ring phone number 32 2 729 38 38 We never communicate changes to our bank accounts by mail e mail fax or by telephone Details of the bank accounts which airlines should use for their payments are indicated on official EUROCONTROL Bills and Statement of Accounts printed on secured watermarked paper bearing our logo and sent to airlines by post Always pay EUROCONTROL bills into these EUROCONTROL bank accounts Under
25. or usefulness of this information For more information Please contact r3 crco eurocontrol int tel 382 2 729 3838 January 2013 Page 29
26. owing States in the currency indicated State Code Terminal charges Currency Belarus UM Yes EUR Egypt HE Yes EUR Morocco GM No EUR Ukraine UK Yes EUR Uzbekistan UT No EUR C 3 Route charges The Air Navigation Charge is the sum of en route and where applicable terminal charges The calculation of the en route charge is based upon three elements e Aircraft weight factor see part A 4 1 e Distance factor e Unit Rate of Charge The distance factor is the number of kilometres flown in the State concerned divided by one hundred 100 The distance is established from the point of entry or aerodrome of departure if within the State to the point of exit or aerodrome of arrival if within the State For each take off and for each landing on the territory of a State 20km are deducted from the total distance for that State This is to allow for any charges levied by other authorities for the departure and arrival facilities and services provided The Unit Rate of charge is established at the beginning of the year and normally remains valid for a calendar year The current Unit Rates can be found on the CRCO pages on EUROCONTROL s public website http www eurocontrol int crco public standard_page information circulars html January 2013 Page 18 C 4 Terminal charges Currently terminal charges are billed and collected by the CRCO on behalf of the following States Belarus Egypt and Uk
27. raine The charge is levied on the departing IFR flight only and is calculated as follows Belarus MTOW X Unit Rate Charge EUR Egypt MTOW 50 X Unit Rate Charge EUR Ukraine MTOW X Unit Rate Charge EUR Please consult the CRCO pages on EUROCONTROL s public website for the latest updates http www eurocontrol int crco public standard page information circulars html C 5 Billing documents All billing documents are also available on CEFA C 5 1 Bill At each monthly billing cycle a Bill is issued which indicates the amount to be paid and the date by which the payment is to be made Bank account details are also given All documents relating to Air Navigation Charges are available via our CEFA service C 5 2 Pro Forma statement The Pro Forma Statement lists the flights in chronological order and the sum of all flights corresponds to the Bill amount It will be noted that for each flight the points of entry and exit into the charge area of the State are given in order that the accuracy of the billing may be verified C 5 3 Claims When a user considers that he has been billed incorrectly he must submit a claim as soon as possible and no later than the date indicated on the Bill Such claims must identify the disputed flight by the line number on the Pro Forma Statement and give the exact reason for rejection When received claims will be acknowledged and the necessary checks will be made this
28. roved by the operator resulting from Air Traffic Flow Management measures Furthermore prior to the flight the operator must ensure that the content of the initial flight plan correctly reflects the operational intentions and shall also ensure that the conditions of acceptance of a flight plan and any necessary changes as notified by the Initial Flight Plan System IFPS to the originator are incorporated into the planned flight operation and communicated to the pilot The distance factor for flights operated within one Charging Zone is established by reference to the great circle distance between aerodromes of departure and arrival For flights terminating at the aerodrome from which the aircraft has taken off and during which no intermediate landing was made circular flights and for which the most distant point from the aerodrome lies in the Charging Zone the distance factor is determined by reference to the most distant point from the aerodrome For each take off and for each landing in a Charging Zone 20 km is deducted from the total distance for that Charging Zone This is to allow for any charges levied by other authorities for the departure and arrival facilities and services provided For full details concerning the calculation of the distance factor reference should be made to Article 5 of the Conditions of Application of the Route Charges System This document is available from the CRCO or by download from the CRCO pages on EURO
29. t factor expressed to two decimals is determined by dividing by fifty 50 the Maximum Take Off Weight MTOW of the aircraft in metric tonnes to one place of decimal and subsequently taking the square root of the result rounded to the second decimal i e 4 MTOW 50 Each year users are should submit and or update their fleet declaration This is mandatory as it is the basis for calculating the weight factor used for the computation of the charges In the absence of such a declaration the CRCO will bill according to the heaviest weight for the aircraft s basic type The fleet declaration should include all aircraft which are being operated by the user even if they are leased from another company For each aircraft the user should report e The registration marking e The aircraft type basic type according to the aircraft type designators in the latest edition of ICAO document 8643 e The version within this type e The construction number e The exact MTOW in kg substantiated by relevant documentation In the case of multiple certified MTOW the MTOW to be declared must be the highest weight authorised by the State of registration Users connected to CEFA can provide the CRCO with their fleet declaration online or via the upload of a properly formatted text document see online help If there are no changes to the fleet the confirm button should be used to inform the CRCO that the composition of the fleet is still v
30. te for the latest modifications http www eurocontrol int crco public standard_page information circulars html B 3 Claims There is no separate claim procedure for the terminal charges system The source of the flight data used for the terminal charges is the same as that used for the EUROCONTROL route charges These corrective documents will automatically include corrections for any associated terminal charges Consequently any correction made for en route charges will automatically include the appropriate correction made to the related terminal charge It should also be noted that for several States the exemptions applicable for terminal charges are not the same as for en route Charges The exemptions if any can be found in Information Circulars published on the CRCO s pages on EUROCONTROL s public website http www eurocontrol int articles information circulars January 2013 Page 16 B 4 Billing documents The documents issued in respect of terminal charges are similar to those relating to EUROCONTROL s route charges i e Bill Pro Forma Statement listing the flights and Statement of Account etc However the reference used will correspond to the terminal charge concerned see part B 1 It should be noted that the Pro Forma line number quoted on the terminal charge Pro Forma Statement is not sequential but corresponds to the line number of the same flight on the Pro Forma Statement of the route charges billing Al
31. th 001 29 00 East LE LF 138 LE 122 93 Crossing point LFEB 50 30 00 North 003 21 00 East LF EB 884 LF 709 87 Crossing point EBEH 51 13 00 North 003 51 00 East EB EH 87 EB 73 35 Crossing point EHED 53 29 00 North 006 48 00 East EH ED 322 EH 261 65 Crossing point DOSUR 54 52 00 North 009 12 00 East ED EK 219 ED 208 15 Arrival aerodrome EKCH 55 37 00 Neth 012 39 00 East EK EK 214 EK 195 20 The Route Charges are calculated by reference to Unit Rates applicable to Jan 2013 EUROCONTROL RSO Distance Tool 3 0 Page tof 1 17 01 2013 January 2013 Page 27 ANNEX D Graphical presentation of how the distance factor is established for international flights Zp eled 335 Wod Husso paene NO Asepunog uoz BuibseuD uo pazeoo J Julod Dy jo sayeulpso 0D Wld div a Wope PAL SIUEBIQ BID 1819 j Auepunog uoz BulGseyD annoy uel wor awoiupqae ainuedeq Page 28 January 2013 European Organisation for the Safety of Air Navigation EUROCONTROL rue de la Fus e 96 B 1130 BRUXELLES This document is published by EUROCONTROL It may be copied in whole or in part providing that the copyright notice and disclaimer are included The information contained in this document may not be modified without prior written permission from EUROCONTROL EUROCONTROL makes no warranty either implied or express for the information contained in this document neither does it assume any legal liability or responsibility for the accuracy completeness
32. tomer Relations Phone 32 2 729 3838 Fax 32 2 729 9093 E mail r3 crco eurocontrol int want to know how much owe EUROCONTROL need copies of my billing documents want to query interest on late payments have been put on the detention list and want to clear my account For these items please contact Unit CAT Collection of Charges Phone 32 2 729 3885 3865 3880 Fax 32 2 729 9094 E mail r4 crco eurocontrol int want to pay by credit card made a payment but it does not appear on my statement of account made a mistake when paying wrong currency wrong amount My auditors want an official statement of account For these items please contact Unit CAT Accounting and Treasury Phone 32 2 729 3907 3867 3947 Fax 32 2 729 9095 E mail r5 crco eurocontrol int Contacts at the Central Route Charges Office Billing amp Customer Collection of Charges Accounting and Relations Treasury Telephone 3838 3885 3865 3880 3907 3867 3947 32 2 729 Telefax as 9093 9094 9095 32 2 729 E mail r3 crco eurocontrol int r4 crco eurocontrol int r5 crco eurocontrol int Internet http Avww eurocontrol int crco January 2013 Page 24 ANNEX A EUROCONTROL Route Charges Exemption Table Applicable to the Multilateral Agreement Relating to Route Charges Effective 1 August 2012 Ss Articles 8 1a 1b amp 1
33. ulation Systems are available on the public market However the CRCO wishes to emphasise that some of these programs will only provide approximate charges which cannot be used for the verification of the actual amounts billed January 2013 Page 13 A 11 Emissions Trading Scheme ETS The Directive 2008 101 EC amending Directive 2003 87 EC that incorporates aviation s carbon dioxide CO2 emissions in the European Union Emissions Trading Scheme EU ETS entered into force on 2nd February 2009 As a result emissions from all flights arriving at or departing from any EU airport will be included within the scheme from 1st January 2012 provided that they cannot be exempted under certain specific conditions Its scope therefore extends to all aircraft operators operating within to and from the European Union s 27 Member States over flights are excluded All matters that airspace users may have in relation to EU ETS need to be addressed to the European Commission or to the relevant competent authority of their EU ETS Administering State There are no automatic identical conditions between the Route Charges system and the ETS In particular if airspace users want to allocate their activity to different operators for ETS purposes they should submit ETS fleet list forms available on the European Commission ENV website and not to EUROCONTROL http ec europa eu clima policies transport aviation monitoring documentation en ht m Furth
34. y partial credits are not made January 2013 Page 11 Claims raised against route charges will be applied automatically to the terminal charges billed by the CRCO Croatia Denmark Greece Hungary Ireland Italy Lithuania Moldova Netherlands Slovenia and Sweden The documents issued as a result of a claim are Acknowledgement of Receipt e Credit Note Confirmation Note A 7 1 Acknowledgement of Receipt When a claim is received by the CRCO it is analysed and an Acknowledgement of Receipt is sent to the user This document confirms receipt of the claim and indicates to the user the total disputed amount of the claim and the number of flights involved Claimed flight messages are referred back for investigation to the States who originally transmitted the flight data A 7 2 Credit Note When the claim is accepted the related flights are credited in full VAT inclusive with appropriate Credit Note Breakdown and VAT Credit Note and where necessary re billed as appropriate This entails the issuing of a Credit Note and if necessary a new billing for the corrected flight i e Bill and corresponding Pro Forma Statement A 7 3 Confirmation Note When a claim is rejected i e following investigations the flights are found to be correctly billed a Confirmation Note will be issued This Confirmation Note provides information as to why the claim was not accepted For flights appearing on Confirmation Notes there wi
35. y pay into a bank account that is listed on the Bill or Statement of Account that you downloaded from CEFA or received by post on secured watermarked paper bearing the EUROCONTROL logo The CRCO does NOT communicate bank account numbers by e mail fax or by phone If you suspect that you have received a fraudulent request for payment please ring the emergency number 32 2 729 38 38 Payments made to the wrong account will have to be transferred to the correct account and may therefore affect the payments made e Delayed Value Date i e date the payment is credited to the correct account This delay may generate interest on late payment e Reduction of the value of this payment caused by transfer costs As explained earlier in the guide the CRCO operates four different Charging Systems EUROCONTROL route charges terminal charges air navigation charges and communication charges There are some differences in the payment requirements for each of these Systems E 1 1 Route charges system The total amount of the bill may be paid into the account of any of the banks listed on the Bill or Statement of Account E 1 2 Terminal charges system Payments are to be made into the specific bank account and in the currency of billing see part B 2 E 1 3 Air navigation charges system Payments are to be made into the specific bank account and in the currency of billing see part C 5 E 1 4 Communication charges system Payments
Download Pdf Manuals
Related Search