BLANCCO MOBILE EDITION
Contents
1. m 12 Bec 13 GhiaDter oO Dera ON acne tH 14 FOF Eee 14 ADDUICOHORTSOEHESS 14 15 2 blancco 2 23 Query Erasure Result from Phone nemen nennen nnns 16 Download Licenses from the License 16 CREDI CUN CU CE TE 17 esie MT OMM 17 Clear Device List Box from Completed Devices sese mmn 17 Sie EI eI ET T UT 18 97 4 m eens seen 18 Export Erasure Report to XML File Hmmm mnn nennen nennen 18 Chapter 4 20 Troubleshooting ADO 20 Appendix A Illustrated Erasure 22 blancco 3 23 CONTACT AND LEGAL INFORMATION Notice to Users Contents Copyright 2010 Blancco Oy Ltd rights reserved The information contained in this publication is subject to Finnish and international copyright laws and treaties Except as permitted by law no part of this document may be reproduced or transmitted by2. 55 blancco CERTIFIED DATA ERASURE BLANCCO MOBILE EDITION User Manual www blancco com TABLE OF 5 Contact Legal Doors daa 4 TOU O c E 4 OT mr 5 Sj 5 System 5 Meine Imm 5 ___ 6 6 _ _ 6 Chapter ______ __ ____ 7 Installing Blancco Mobile Edition 7 Sae I eT ___ ____ _6_ 6_ ______ 9 a Saa 9 ____ _ _ 9 ACY EO __ ____ _ ____ 10 virg p 10 BASS LOM 10 Device komaton BUEEOTI sus iod 10 Suum ____ ___ _____ ______ 11 COMPIA BUO eea _________ CEA 11 BURON __________ __ ___ ______ 11 Close BUTON p 11 BUOI 11 11 Weed diuo
3. 1 1 Disconnect and connect the phone again 2 Press Query results button Download Licenses from the License Server The application can obtain more licenses from the server when they have run out An activation key is needed for this and can be obtained from the Blancco Sales group Please see the Contact Information on page 4 When you have a valid activation key click the Setup button from the application main window and select the License tab Complete the activation key field and click the Get now button The activation process requires internet connection The activation key defines how many licenses are obtained from the server Please note that the license key Is case sensitive and that there is always a colon blancco 16 23 Update Software The list of supported phone models is tied to the installation package The model list can be found from Start gt All Programs gt Blancco gt Blancco Mobile Edition gt Supported devices In order to expand the model list a new version of Blancco Mobile Edition has to be installed The version information of the currently installed Blancco Mobile Edition application is found from the application main window title bar The most recent installation package can be acquired from a Blancco sales representative t is recommended that the old installation is first uninstalled before the newer one is installed There may also be an installation package that
4. Use BlackB memarn scrubbing The Erase tab allows you to define which storage units to erase and how many times the available and newly created free space in them should be overwritten blancco 11 23 Erase phone memory When selected erases the phone s internal storage Does not affect BlackBerry devices Erase SIM card memory When selected erases the SIM card Does not affect BlackBerry devices Erase memory card When selected erases the external memory card Does not affect BlackBerry devices Phone memory wipe Phone s internal flash memory overwrite count Does not affect count BlackBerry devices SIM card wipe count SIM card overwrite count Does not affect BlackBerry devices Memory card wipe count Memory card and SIM card overwrite count Does not affect BlackBerry devices Use BlackBerry memory When selected the memory of the BlackBerry is scrubbed which scrubbing is Blackberry specific type of erasure This means that the memory of the phone is overwritten additional times Normally it 5 overwritten only once Mode Tab Setup Made License Company Install erasure software to phone automatically when connected Show device infa dialog automatically when connected part reports Report count Clear activity list bas The Mode tab allows you to define setting s of the erasure process Export as XML exports all the saved
5. 4 2 0 128 BarkBerry 9530 IMET 35998 3026005111 ESN 21412 10445 PIN Dx 30 Safe product rev 3509830 25005111 bus size 0 9561 GB sectors 2053222300 product rev sena bus size 0 2353 GB sectors 505405230 blancco I hereby state that the data erasure has been carried out in accordance with the instructions given by the software provider erasure executive Bde Supervisor blancco 19 23 CHAPTER 4 TROUBLESHOOTING Troubleshooting Application Please read the release notes of the Read me file from Start gt A Programs gt Blancco gt Blancco Mobile Edition menu For ALL devices 1 Make sure that the date setting on the mobile device is correct before connecting it to the PC via USB cable The mobile device installer may not accept the software if the date and time settings on the phone differ significantly from the current date and time 2 Restart the phone before erasure if possible 3 If you are also erasing the SIM card remember to type the correct SIM PIN code when the phone is turned on i e the phone should not be in offline flight mode 4 Make sure that the battery is almost full or connect the device to the power supply Symbian OS based devices 1 Do not run the PC Suite or Ovi application at the same time as the Blancco Mobile Edition 2 The SIM card if you do not wish to erase it should be removed from the mobile device be
6. always install it to the device memory i e not to the memory card Connect to Choose a connection type ActiveSync Sync with Outlook Disk Drive Faster file transfer Internet Sharing Use phone as modem Don t ask again nee 1 Bde Soe b ancco 14 23 important Only 1 Windows Mobile based device should be connected to the PC at a time The memory card will also be erased with the Erase phone memory option For Blackberry phones if you wish to use the Blackberry memory scrubbing option then the Content Protection must be set to on The memory scrubbing erases all the programs installed by the user Erasure without memory scrubbing overwrites the phone memory only once Memory card and SIM erasure is not supported yet on Blackberry devices support is underway The warning below may appear when erasing Blackberry devices Blancco Mobile Edition Desk D Please note that erasure of memory card is not supported Far BlackBerry devices in current release This nate is shown only once BlackBerry phones are rebooted 2 3 times during the erasure depending on the erasure options Caution Make sure that the device is capable of running the application in it The erasure software does not fix any problems that may for example require re flashing of the device operating system If the device has severe problems in its software environment the erasure software may not be able to run properly Eras
7. any process or means without the prior written consent of Blancco Oy Ltd Blancco Oy Ltd has taken care in preparation of this publication but makes no expressed or implied warranty of any kind Blancco Oy Ltd does not guarantee that any information contained herein is and will remain accurate or that use of the information will ensure correct and faultless operation of the relevant software service or equipment Blancco Oy Ltd its agents and employees shall not be held liable for any loss or damage whatsoever resulting from reliance on the information contained herein All other products mentioned herein may be trademarks of their respective companies Published by Blancco Oy Ltd Blancco Service Team Blancco recommends using email to contact the support team Service engineers will respond within 24 hours to customers who have purchased a Blancco Service Package Response time may be longer during weekends and on Finnish public holidays Technical support support blancco com Phone and Fax Telephone switch 3 358 207 433 850 Address Blancco Ltd Lansikatu 15 FIN 80110 J oensuu Finland The Blancco website has the latest information about secure data destruction solutions http www blancco com We are always looking for ways to improve our products Please let us know if you have any suggestions blancco 4 23 INTRODUCTION Overview Blancco Mobile Edition is an application that runs on Windows X
8. can be obtained from the Blancco Sales Licenses cannot be transferred between computers blancco 13 23 3 I mportant Please read this before using the product For all devices 1 Restart the phone before erasure if possible 2 f you are also erasing the SIM card remember to type the correct SIM PIN code when the phone is turned on i e the phone should not be in offline flight mode Remember to type the correct security code if it s used 3 Make sure that the battery is full or connect the device to the power supply Application features Application features are explained in the following paragraphs For Nokia phones e PC suite mode must be selected from the phone Without it the connection application will not work e The Nokia Ovi or PC suite programs should not be installed in the computer in which the erasure program is installed Use the Nokia drivers which come with the software f prompted when connecting the phone choose PC suite e Make sure that the date setting on the mobile device is correct before connecting it to the PC via USB cable The mobile device installer may not accept the software if the date and time settings on the phone differ significantly from the current date and time 1 Select mode For MS Mobile phones if a connection type is requested choose ActiveSync If the installation prompts for the destination path
9. the phone s internal memory Listing is in the form Device name IMEI IMEI code Manufacturer Nokia N73 IMEI 352757018857515 Nokia Touch Pro IMEI 35835301010897501 HTC VT blancco 9 23 Activity Log In the UI you can find the activity history log of the activities performed by the application Listing is in the form day month year hours minutes seconds Action performed 4 2010 16 40 35 Data erase started in phone Touch Pro IMEI 35835 3010 108 376011 _ Phone can be 4 2010 14 35 46 Data erase started in phone Nokia N73 i IMEI 352757018857515 Phone can be di 4 2010 14 31 52 Data erase started in phone Touch Pro iIMEI 358353010108976013 Phone can 4 2010 14 27 50 Successfully got 20 new licences 3 2 2010 14 01 19 Upgraded settings from previous Blancco Mobile Edition Desk Lite version Status Bar The status on the bar at the bottom of the User interface shows four things e fthe erasure process is automatic or manual o Green when automatic and red when manual can be configured in the Setup e device information window is shown automatically at the startup o Green when automatic and red when manual can be configured in the Setup e Number of remaining licenses Notification bar empty space in the pictures which shows miscellaneous notifications about the state of the software Remaining licenses 16 Automatic erase Automatic device info Re
10. you need only one of these a Nokia PC connectivity drivers Microsoft ActiveSync for Windows Mobile devices Samsung S60 connectivity cable driver Blackberry Desktop software 5 0 Samsung USB driver for Android phones Android ADB device drivers e These programs are required when using this software on the above mentioned phones e Select the programs you need by clicking Install 4 When the installation is complete press Close to close the applications installation program 5 Next you will be asked to reboot your PC gt Blancco Mobile Edition PC connectivity driver setup _ B x Blancco Mobile Edition utilizes connectivity divers that must be installed Please install all if already installed Windows will allow one conmectrvity installation to running time please proceed with them one by ane Install Nokia PC connectivity drivers Skip Install Microsoft ActiveSync Windows Mobile devices Install Samsung S60 connectrity cable driver Install BlackBerry Desktop Software 5 0 Install Samsung USB driver for Android phones Install Andro ADB device drivers After the installation is complete run the application by running the Blancco Mobile Edition icon from the Desktop or Start gt A Programs gt Blancco gt Blancco Mobile Edition gt Blancco Mobile Edition blancco 7 23 Please read the release notes of the Read Me file before using the applicatio
11. P Professional 32 bit platform The main purpose of the application is to securely erase internal flash memory and other storage devices external memory card SIM card from the attached via USB smartphones An erasure report can be generated containing the result of the erasure process The report can be saved to a hard drive external media or collected by the Blancco Management Console 2 The erasure process does not erase operating system files integrated operating system applications or firmware updates It does however erase all user content related to those applications The external memory is fully formatted and overwritten The phonebooks and Call amp Messaging information on the SIM cards are deleted and overwritten System Requirements To use Blancco Mobile Edition the following hardware and software are needed Windows XP 32 bit edition or Windows 7 with XP mode installed Microsoft NET Framework 3 5 with latest updates e USB port for phones to be connected to the e VGA with 800 x 600 or higher screen resolution e Minimum of 50 MB of free hard disk space e Internet connection for license activation only the program is fully standalone otherwise Licensing Blancco Mobile Edition is licensed per Erasure This license is based on an erasure counter and the number of licenses decreases when a device has been erased The license can also be limited to a time period i e the license expires after a cer
12. e After the erasure is started the phone can be disconnected from the PC or left connected Important If you wish to erase several phones simultaneously you only need to start the erasure Thereafter they can be left unplugged You will only need to plug them again if you want the erasure reports If you wish to erase the same phone again you will need to disconnect and reconnect the phone Caution Some phone models may charge the battery when connected which is desirable if the phone battery is not fully charged If the phone model does not charge the battery USB and the battery is almost empty an external battery charger should be connected to the phone If the phone runs out of power during the erasure process it may leave the phone in an unusable state Query Erasure Result from Phone When the erasure is complete the phone presents a dialog informing the user to connect the phone to the PC for uploading the erasure result if the result was requested If the phone was disconnected the result can be read when it is detected after being connected again If the phone was connected the result can be read from the phone by clicking the Query results button from the application main window After the result is read the phone reboots doing a factory reset For Nokia S60 series phones the report query is always automatic and you only need to plug in the data cable Blancco Mobile Edition Desk X When the erase is completed
13. e Phone Phone erase is started either automatically when the phone is detected or manually by clicking the Erase button from the application main window In some Nokia phones the process is not fully automatic even if the automatic installation is turned on If the software cannot get a response from the phone it will try for 60 seconds before disconnecting due to a timeout The phone software is installed to the phone and the erasure starts immediately after the installation is completed Depending on the phone model the user may or may not need to answer some of the questions that the phone application installer presents They are usually answered with Yes Continue An example of the erasure process in a Nokia phone Install Connect USB to upload final result press to reboot now Installing Erasing please wait gt blancco 15 23 The phone software deletes all data from the phone storage units and then overwrites the available and newly created free space as many times as specified by the wipe count parameters and finally performs the operating system reset that restores the device to its factory state Some phone models may warn about free space running out This usually occurs during the overwriting process and is normal because the overwriting process fills the memory with blank data Caution Disturbing the process even by accidentally pressing a button may leave the phone in an unusable stat
14. erasure reports in a single XML file to a user selected location dE blancco 12 23 important Some phone models may require the options Wait for erase result and Save erasure reports to hard drive to be selected in order to save the report Person amp Company These will be printed in the report under Customer Information Install erase software to phone When selected installs the erasure software to the automatically when connected detected phone automatically Show device info dialog When selected opens the device information dialog automatically when connected automatically when the phone is detected Wait for erase result When selected requests the device to produce a result report when the erasure is complete Clear activity list box Clears the activity history log Save erase reports to hard drive When selected saves the erasure report in XML form to the hard drive License Tab Setup Erase Mode License Complete the activation field and hit Get now button Visit Blanecco web site for Further information www com License Fed iene Remaining licenses d The license tab allows you to obtain licenses from the license server and load it to the PC s hard drive Complete the activation key field and click the Get now button The license counter is decreased when a device has been erased When all the licenses have been used more licenses
15. fore connecting the device to the PC via USB cable Otherwise some operator Internet connection settings may return to the cleaned mobile device when it boots after the erasure blancco 20 23 Windows Mobile based devices 1 Only one 1 Windows Mobile based device at a time can be connected to the PC Connect the first phone and start erasing it Disconnect it after the erasure has started and connect another phone and so on When the erasure is completed in the phone connect it again to the PC for reading the result if the result was requested 2 If prompted for the destination path during the installation always install it to the device memory i e not to the memory card 3 Keep the phone functionality turned on even if the device does not have the SIM card inside Otherwise the IMEI cannot be retrieved 4 The memory card will also be erased with the Erase phone memory option 5 Contacts tasks and appointments are erased with the option Erase phone memory 6 Notice that the Windows Mobile memory card encryption feature stores the encryption keys in the phone memory They are lost when erasing the phone memory i e the memory card content cannot be recovered 7 There seems to be an issue with the Windows Mobile device detecting the SD memory card inserted into the device Sometimes the SD memory card seems to disappear is no longer shown by the file browser in either the phone or PC The final stage
16. ginal report file if needed Caution If Wait for erase result is selected then please export reports only after all the ongoing erasures are completed The result cannot be attached to the correct report if the original report file was removed by the export procedure Example of exporting an XML file Browse For Folder Please select folder EJ Desktop My Documents ry My Computer a Network Places Recycle Bin amp Blancco Mobile Edition Desk Lite Remove original report Blancco Mobile Edition Desk Lite n i 1 Export completed blancco 18 23 DATA ERASURE The information contained in this report 15 digitally protected and has been generated by the Blancco erasure system profiling process More information available at www blaneco com CUSTOMER INFORMATION Person Company REPORT INFORMATION Report ID Report Date Version Monday 22 November 2010 09 27 20 Sanoo Gibon 1 0 58 ERASURE RESULTS INFORMATION Erasure Information Disk 1 Phone Memory Method Status Disk 2 Memory Card Method Status method Banoo Edition rounds i sena 350453025005111 size 0 956168 Erased sena sme 0 235 Not erased HARDWARE INFORMATION Make Model Mobile Name Identification Disk 1 Phone Memory Disk 2 Memory Card Research In Moon v5 0 1 72 Pistform
17. maining licenses 16 Manual erase Manual device info Erase Button This starts the erasure process for the selected phone Device Information Button Device information provides details of the selected phone Model IMEI code Operating System The user can add their own remarks about the phone in the Remarks section a short estimate about the condition of the phone and details of what accessories are included with the selected phone These details will be shown in the report Device Model Nokia 75 Nokia 412 IMEI 359557010936755 05 Symbian 05 S60 3rd Edition 110 48 125 54 74 MB 3803 81 MB Remarks Accessunes Extra battery Battery charger Headset Carkit Memory card Other e blancco 10 23 Query Results Button This requests the device to produce a report with the erasure results Clear Completed Button This removes phones in which the processes have been completed from the device listing Help Button This opens the online Help application Close Button Pressing Close closes the application Setup Button Setup allows configuration of the operation parameters Each tab and its contents are described here Erase Tab Setup Setup eee x Erase Made License Symbian Windows Mobile Android Erase phone memories Al drives Wipe count Erase SIM card memory Wipe count 1 BlackBerry
18. n from Start A Programs gt Blancco Mobile Edition menu The erasure software does not have any ready to use licenses when using it for the first time 1 A dialog box querying the license activation key will open 2 Complete the activation code field and click the Get now button 3 Once the licenses have been downloaded from the remote server click the Close button 4 The application main window will open Important The license key is case sensitive If the license code is AB1CD2EF3G the letters need to be in upper case and the code should not contain any spaces Also remember the colon at the beginning blancco 8 23 CHAPTER 2 INTERFACE Overview The User Interface with a Blackberry plugged in 22 blancco Mobile zo BlackBerry PIH 256c570d Research In Motion Query results 6 10 2010 12 57 34 PM Log started H th Remaining licenses 41 Manual erasure Automatic device info Device Listing All connected devices are listed here The form of the device names represents their current Status e Normal Device is ready for erasure e talic Phone is being erased and is unplugged e Bold Phone was erased and o Green Erasure was successful o Red Erasure was not successful o Black Phone memory was not erased arises if you erase SIM and or external memory but not
19. of the erasure application will perform a so called cold boot that will access the memory card If the card is in this corrupted state the erasure application may hang in the final stage The solution is to remove the memory card before erasing it If it does not show up with a simple eject reinsert it into the slot until it is shown again Sometimes it may help to first boot the phone without the SD card and then insert the card blancco 21 23 APPENDIX A ILLUSTRATED ERASURE PROCESS e Phase 1 Erasure SET OF UNERASED PHONES 23888 Plug the phone out of the Connect the phone with usb to the pc computer Let it erase itself Take an unerased phone vinos P install the application to the phone and start the erasure nl TAKE NEW UNERASED PHONE Phase 2 Reporting ERASED PHONES H Reports can be exported from the into one XML file N ERASED PHONES AND REPORT OK Plug the phones back in Upload the report to the PC nee 22 blancco 22 23 For further information please visit CY C WM A RS M A N j V V V V V Com Ce TW y N LEX Blancco Oy Ltd 2 blancco orice 80110 Joensuu Finland Tel 358 207 433 850 Fax 358 207 433 859 sales blancco com www blancco com
20. only updates the supported model list in which case the application does not need to be updated Update Application The version information of the used Blancco Mobile Edition application is found from the application main window title bar The most recent installation package can be acquired from a Blancco sales representative Clear Device List Box from Completed Devices When the erasure result is read from the phone the upper list box shows the completed devices in bold typeface In order to remove them from the list box click the Clear completed button on the application main window blancco 17 23 CHAPTER 3 REPORTING Overview Blancco Mobile Edition can generate an erasure report for each erasure This report contains information about the process success failure the used erasure parameters and detailed information about the erased phone Export Erasure Report to XML File The application can export the erasure reports to the XML file Click the Setup button from the application main window and select the Mode tab Selecting Save erase reports to hard drive will save the erasure report to the hard disk immediately after the erasure was Started If Wait for erase result was selected the report is updated with the result information after the result is read from the phone Click the Export as XML button to export the XML file The XML file is generated in the target location The operation clears the ori
21. tain time period even if there are still licenses remaining I mportant The user is not allowed to change the expiration date after obtaining the licenses This is likely to cause problems when using the software blancco 5 23 Getting Help The following ways provide help with the application Online Help and Technical Support Online Help Online Help includes all of the information in the user guide and allows you quickly access this information To start online Help Click the Help button on the application main window OR Press the F1 key Technical Support If you have questions that are not addressed in the user guide or the online Help or you have some other problem please contact our Technical Support group When reporting an issue please include any information that might help to diagnose the problem The following details are often the most helpful e The version of Blancco Mobile Edition that you are using on the Main window dialog title e The version of Windows that you are running e The circumstances and sequence of steps that led to the problem e The error messages if any appeared e Alist of other Windows programs that you were running when the error occurred e model of the phone that you were using e The platform that the phone uses i e Symbian Contact nformation See Contact Information on page 4 Conventions in this Manual This manual uses the following guidelines for doc
22. umenting notes and tips Notes including cautions important notes tips and warnings as well as general notes call the user s attention to information of special importance or information that cannot otherwise be suitably presented in the main text Note indicates neutral or positive information that emphasizes or supplements important points of the main text A note supplies information that may apply only in special cases for example memory limitations equipment configurations or details that apply to specific versions of a program Important provides information essential to the completion of a task Users can disregard information in a note and still complete a task but they should not disregard an important note Caution advises users that failure to take or avoid a specified action could result in loss of data If the advice isn t followed serious problems may occur including data loss and hardware damage blancco 6 23 CHAPTER 1 INSTALLATION Installing Blancco Mobile Edition Blancco Mobile Edition consists of A PC side application known as Blancco Mobile Edition e License Server not addressed in this document 1 Unzip the file b ancco mobile edition zip 2 Run the installation program Setup Blancco Mobile Edition version and follow the on screen instructions 3 You will be prompted to install the following programs Note first time you have to install all drivers even
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